Customer Reviews
Local Reviews
for Texas, Arkansas, Virginia
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My initial experience with Appliance Care was far from positive. I called, was told about the cost of the visit and given an appointment time. After
Rosario - San Antonio, TX
Trouble free.
Steven - San Antonio, TX
Repairman came out on time,Checked it out and came to the same conclusion-New ice maker. Had the part installed in a few days after ordering parts. It pays to have the extended warranty.
Great service
Karen - Roanoke, VA
Microwave
James - San Antonio, TX
Charles
Charles - San Antonio, TX
Have my Whirlpool Refrigerator for about 10 months now and the upper refrigerator section stop cooling. Call ApplianceCare and Tommy Brown the Technician came out to take a look at the fridge and was a very friendly person and returned the next day with some new parts to repair the problem.
Awesome service
Suzanne - Floresville, TX
Steve was so quick about identifying the problem and getting a replacement part. He had it fixed before I had a chance to come outside!
Great service
Jared - Boerne, TX
Awesome service
Michael - San Antonio, TX
good service, once tech had the replacement part
Janie - Converse, TX
Awesome Young Employee
Carol - Spring Branch, TX
Mr. Garcia, was such a help. He showed us that our problem was in the programming of the oven and he showed us how to correct the programming. He even forwarded a homeowner's manual to us that we never had. You could clone this young man and your business would skyrocket. I commend him and your business for such wonderful customer service. Carol Young
Response from ApplianceCare:
Thank you so much for the review, we love hearing back from our customer!
Good service. Just hope it wasn’t my water pump
Diana - San Antonio, TX
Response from ApplianceCare:
Thank you for your review.
Great service!!!
Pete - San Antonio, TX
Response from ApplianceCare:
Thanks!
Great service very knowledgeable and pleasant
Mariza - San Antonio, TX
He was knowledgeable and helpful. I couldn’t have asked for a better technician.
Response from ApplianceCare:
Thank you for the review.
Joyce
Joyce Saurage - Boerne, TX
Wonderful service, this guy is very efficient and knowledgeable.
Great service
Barbara - Victoria, TX
Response from ApplianceCare:
Thanks!
Stove burner replacement
Joe - San Antonio, TX
Great job. Very Knowledgeable
Response from ApplianceCare:
Thanks!
Great Customer Service
Gloria - San Antonio, TX
Shawn always showed up on time, was very courteous and was able to assess the problem with our Whirlpool washer and order the parts, then returned in a timely manner for the repair. I would use this company again and give them a 5 star recommendation.
Response from ApplianceCare:
Thank you for the review!
Great Service!
Harvey - San Antonio, TX
Richard is the definition of professionalism. He explained everything he was doing. The part he replaced did not ultimately solve the problem, but it was no fault of his. He work very efficiently, cleaned up and always respected our house. Thanks Richard for giving an A+ effort although the refrigerator won this round.
Response from ApplianceCare:
Thank you for the review, we appreciate the feed back.
Great service
Leah - Spring Branch, TX
Great service. Very friendly and knowledgeable!
Efficient
Brian - Victoria, TX
Response from ApplianceCare:
Thanks!
Refrigerator Repair
Gina - San Antonio, TX
Shawn arrived on time and did a great job of repairing our refrigerator
Response from ApplianceCare:
Thank you for the review.
Great service
Courtney -
Showed up on time was very courteous and efficient and did a great job with the repair.
Response from ApplianceCare:
Thank you for the review.
Great service
Jose - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great Service!
David - San Antonio, TX
Response from ApplianceCare:
Thanks
Helpful, Pleasant & Determined to Make It Right
Helen - San Antonio, TX
Although it took a while to get the proper parts and solution, we always had confidence in his reliability and in the care he took.
Gwen
Gwendolyn - San Antonio, TX
The technician was VERY professional, wore a mask, kept his working place clean, and explained all of the repairs that were need very nicely! Great job!
Response from ApplianceCare:
Thank you for the review!
Great Service!
Junior - Cibolo, TX
The technician was detailed oriented and very professional.
Good quick service
Louis - San Antonio, TX
All went well
Good service. Very informed
Lee - San Antonio, TX
Response from ApplianceCare:
Thank you for the review.
Robert
Robert - Corpus Christi, TX
Improvement needed!
Response from ApplianceCare:
Thank you for the review, we will look into this.
A Very Pleasant and Honest Service Call
JustTheFacts - Corpus Christi, TX
This is the first time ever that I used Appliance Care. I had to use their service because they are contracted service providers of Kitchen Aid; and trained and certified technicians by Kitchen Aid for the Corpus Christi area. After I contacted Kitchen Aid and made a service appointment, I was almost immediately contacted by Appliance Care via email to confirm all the details of the appointment including a picture of the technician who would coming out to service my dishwasher. I really liked the fact that the company was very mindful of my safety and security and wanted me to know ahead of time the identity of the service tech. who would be coming out. My appointment was scheduled for 11:00 AM; however, the tech. arrived around 10:30 AM. But he was very respectful of my time and didn't ring the bell early and waited in his truck for the scheduled time. I happened to notice his truck parked in my front drive way so I I went outside and told him him it was perfectly fine if he started earlier in my home. Actually I was happy he came earlier. However, he did initially apologize for being early and hoped he did not inconvenience me. I invited him inside into the kitchen and explained to him the issues I was experiencing. He politely explained to me that I would be charged $105 for the service which I told was reasonable for him coming out to investigate, and I had no problem with that. Actually Maytag also told me that when I made the appointment. Then he said the proceed and try to diagnose the problem, and afterward he diagnosed the problem; he would prepare for me a written estimate for parts and labour to fix the problem and would review it with me and wait for my decision to approve and proceed or not. He was very professional and polite, and not pushy. He gave me the sense that he was there to help me by identifying the problem and a solution with a detailed list of expenses so that it would be up to me to determine how I wanted to proceed based on a costs/benefits analysis basis. I really liked how he in addition to showing me physically in detail the specific items that were failing and would need to be replaced. But he went a further step and with his cell phone made a live video showing me where and how it was leaking and so forth. This information only confirmed what I thought to be the problems. Since I have a physical disability and don't have the motor skills and physical strength to repair the dishwasher as I would have done several years ago when I was in better shape; I thanked him for coming out and told him that the cost to repair the machine was not justified, and I would probably be purchasing a new dishwasher. He totally understood and empathetic with the decision I made. He gathered up his tools, equipment, etc. and checked the work area to make sure it was a clean as it was when he arrived. He thanked me for the business, and said to call if I had any further questions or concerns. I then walked him out and back to him truck and he departed.
Response from ApplianceCare:
Thank you so much for sharing your experience with us, we love to hear how service has been. Thank you for using our services.
Great professional service
Kelly - Victoria, TX
Was on time!! Friendly, and solved the problem. Excellent!
Response from ApplianceCare:
Thank you for your review.
Dan
Dan - Blacksburg, VA
Once I gots through to the sign in system the service and cooperation was great. It was very hard to call using the telephone because of waiting time. Once I was able to make contact using my computer/cell phone the cooperation and communication was very good
Response from ApplianceCare:
Thank you for the review, we will look into this and do our best to improve it.
Still Not Fixed
Manuel - Odem, TX
John has been out 3 times to work on the fridge now and the last time completely replaced the ice maker with a new unit (bc that’s what was recommended by him after 2 other fixes didn’t work). Ice maker is still not working and I’ve had to call for another service repair (5th one to schedule in almost 2 months.
Response from ApplianceCare:
we do apologize that the issue hasn't been resolved yet, our technician is doing his best to make sure we get this fixed.
Great Service
Mary - Portland, TX
Michael was very helpful and knowledgeable, also very friendly.
Response from ApplianceCare:
Thank you
Very professional appt.
Debbie - Greenbrier, AR
Jeff was very professional. He was courteous and polite. He checked the machine out thoroughly and explained what he was doing and demonstrated “how to” do things. He even protected my wood floor before moving the machine.
Response from ApplianceCare:
Thank you for the review.
Great Service
Melissa - Victoria, TX
The technician called ahead and arrived on time. He came prepared with what us would need to make the repairs to our oven. My overall experience was a great one fast, prompt, and very courteous customer service!! Keep up the good work.
Response from ApplianceCare:
Thank you for the review, we love hearing from happy customers!
Michael was so nice and professional!! I hope he comes out again when I need repairs!!!
Melody - Portland, TX
Michael was quick to resolve the problem!!
Response from ApplianceCare:
Thank you.
Repair on Whirlpool refrigerator
Kathy - Hollins, VA
Uriah was very pleasant and professional. He quickly repaired our ice maker, explaining what he was doing. We would not hesitate to use ApplianceCare again if needed
Response from ApplianceCare:
Thank you, we are glad to hear good service.
Great
Marcus - Victoria, TX
John was excellent, He did a great job fixing the fridge. He was social and didn’t mind me asking questions on how the system worked. Even though he was behind in his schedule due to having to drive from corpus to Victoria he still took the time to complete the job thoroughly. He also didn’t mind taking the time to explain things to me. I noticed on the tracker he had 8-9 stops that day, which doesn’t account for drive time in his schedule. Having worked in delivery for years I have had to work many late nights due to sales over booking and not accounting for drive time on routes. Dependable and courteous workers are hard to come by, take care of them by not spreading them too thin and overbooking by not accounting for drive time. Take care of your employees and they will always take care of the company.
Response from ApplianceCare:
Thank you for the review, always happy to hear satisfied customers.