Customer Reviews
Local Reviews
for Texas, Arkansas, Virginia
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Dishwasher Repair Service
Karl - San Antonio, TX
It took three visits to fix a dishwasher issue. The communication was excellent and the scheduling was done promptly. The parts were ordered in a timely manner and the warranty was honored 100%. Highly recommend them!
Betty
Betty - Radford, VA
Good
Response from ApplianceCare:
Thank you!
Great Service
Cynthia - Rio Medina, TX
Our technician, Justin, has gone above and beyond to assist us with getting a correctly, as advertised working oven.
Response from ApplianceCare:
Thank you for writing a review!
Good service from a very nice young man.
William - Kerrville, TX
Arrived on time, diagnosed the problem and reviewed the options.
Response from ApplianceCare:
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Very helpful
Nancy - Boerne, TX
Prompt and good
Response from ApplianceCare:
Thank you!
Jackie
Jacqueline - San Antonio, TX
My technician was very professional
Response from ApplianceCare:
Thank you for writing a review!
Leaking refrigerator
Phillip -
Excellent service
Response from ApplianceCare:
Thank you for writing a review!
Excellent service
Margaret - Salem, VA
Chris did an outstanding job troubleshooting the problem with our refrigerator which was not cooling. He was thorough, courteous and kept us informed throughout the process. I would highly recommend him.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service!
Gerald - San Antonio, TX
Early and very timely! The service tech was very knowledgeable. Made a quick and thorough assessment of the oven issue. Resolved it and provided an explanation on what happened as well. Very professional young man!
Response from ApplianceCare:
Thank you for writing a review!
Great Service
Kathy - San Antonio, TX
Appliance Care was very informative and efficient. Quickly diagnosed our 1 month old washer’s problem—which turned out to a problem with the seller’s installation rather than our washer.
Response from ApplianceCare:
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Timely
Randall - Christiansburg, VA
Technician showed up in a timely manner. And service was completed.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know!
Great service
Greg - Canyon Lake, TX
Showed up as scheduled. Completed job
Response from ApplianceCare:
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Danny
Danny - Spring Branch, TX
Response from ApplianceCare:
Thank you!
Great service
JO - San Antonio, TX
After another appliance repair company told us we would be better off buying a new fridge than trying to repair our 5-yr old one, we found Appliance Care...thank goodness! Steve was polite, professional and repaired our fridge quickly. I’d highly recommend them!
Response from ApplianceCare:
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Outstanding service
MMM3 - Salem, VA
Chris was prompt courteous and helpful. He did an outstanding job troubleshooting a difficult cooling problem with our Kitchen Aid refrigerator.
Response from ApplianceCare:
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I’ve machine
Judy - San Antonio, TX
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Great service
Sandra - San Antonio, TX
Response from ApplianceCare:
Thank you!
Great
Lorraine - Corpus Christi, TX
Very good service Thank you
Response from ApplianceCare:
Thank you for writing a review!
Very knowlegable and efficient
Timothy - San Antonio, TX
Response from ApplianceCare:
Thank you for your feedback!
Very poor technical service
Belinda - San Antonio, TX
We've had ACT come over at least 9 times to service our fridge in the span of 6 Mo. Still not fixed, they're coming back on June 1st. For the same problem. So I think ACT is very incompetent.
Issue not handle
Sylvia - Vinton, VA
No one called back still have problem .
On time, professional, and great communication!
Jessica - San Antonio, TX
Another great experience
Kandy - San Antonio, TX
When I have an appliance repair I always call Appliance Care of Texas, and always request Steve. I feel confident that I will receive an honest opinion and an affordable repair. Steve is reliable, knowledgeable, competent and trustworthy. I highly recommend Appliance Care of Texas.
n/a
Ruben - San Antonio, TX
none
Really good service and a great serviceman
Fred - Victoria, TX
Our repair was done quickly and we really appreciate that.
Good experience
David - San Antonio, TX
Technician was not very thorough.
Lucia - San Antonio, TX
The technician cancelled twice and when he finally came to install scheduled part, he did not run the dish washing machine but instead said it should work and if it doesn’t to just buy a new machine. The technician also did not ensure the plumbing was connected properly so when my wife was using the kitchen sink water spilled out and I had to re connect the pipes. There should be a level of pride in the work the technicians do. The machine works better now but I’m hesitate to use the service again due to the work ethic of the technician. The chat feature on the website is great though! The most pleasant customer experience I’ve ever had when scheduling service and the receptionist was very flexible and willing to reschedule.
Wonderful professional service
Kathy - San Antonio, TX
Steve knows what he's doing, and was personable and friendly while fixing the dryer. My family was a Maytag dealer for 60 years, so I know a great repairman when I see one. Steve is one of the best. He knows the machines and quickly diagnosed the problem. Steve, thanks for being one of the good guys.
great service
Patrick - Roanoke, VA
n/a
Great service
Anthony - San Antonio, TX
Satisfied with the work
Sandy
Sandy - Roanoke, VA
We called Whirlpool about the error code on our microwave/oven combo. It wouldn’t work. We had a power outage that night. When the power came back on it was working. Appliance care called the next day to come out, told them they didn’t need to yet. Will definitely keep their number on file. Very nice, understanding people.
Great job
Wesley - Comfort, TX
Arrived ahead of schedule and did a great job
Great Service
Jacob - San Antonio, TX
Always on time and quick
Awesome job!
Orhan - San Antonio, TX
Great service, very professional and knowledgeable. Very happy overall!
Trouble with Ice Maker on new Kitchen Aid Refrigerator
Gerald - San Antonio, TX
Richard did a great job. This issue about the ice maker is difficult to understand on a new unit. I also filled out a Kitchen Aid survey on my service experience. You will see my comments there also. Thank You
Awesome Service
Cynthia - Salem, VA
This guy was knowledgeable and professional
Tech goes above the call of duty
Genesis - Pulaski, VA
The technician quickly diagnosed the broken stove and was able to complete the repair in the same day.
Sam
Steve - San Antonio, TX
Steven was very knowledgeable, informative and efficient I feel confident that he did a good job and I am very pleased With the outcome.
Fast Great Service
Jesse - San Antonio, TX
Technician was matter of fact to the point and courteous. He fixed our problem quickly and professionally.
Refrigerator
Esperanza - Helotes, TX
The young man was very polite and very careful with his work didn’t want to spill ice on floor