Appliance Repair Universal City Texas

ApplianceCare Rated 4.9 out of 5 stars based on 7 customer reviews

We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 07/28/2021
"Dispatch was sent as in warranty from WP, arrived and discovered dishwasher is actually 1 year OOW according to entitlements. Customer also said that when she called it into WP they said it had a 2 year warranty. Called partner team and spoke with Michelle, she checked on their end and it was dispatched incorrectly as in warranty and was granted a 1 time good will concession PL1 authorization. Authorization# MY131Y1FPL1.Checked dishwasher, complaint is that unit is leaking. Ran diagnostics found no error codes initially but after cycle finished had F7E3 fan miswire. This model did not have a fan, when I opened up front panel. Control board was just sitting down hanging by switch wire. The backers that slide and lock control in place were broken. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11225084 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Universal City, TX 78148
Chris S.
Job Details: 07/22/2021
Replaced icemaker tested unit everything working properly properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Universal City, TX 78148
Zachary
Job Details: 07/16/2021
"Checked dishwasher, complaint is that pod pops out during wash but does not break down and dishes are not clean. Checked water line and water was not turned on. Turned on water and put unit through diagnostics test cycle. All functions checked good. No issues or error codes found. Educated customer on prewash procedure and rinse aid. Dishwasher is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Universal City, TX 78148
Chris S.
Job Details: 07/16/2021
Customer stated that washer was making a loud horrible squeaking noise. Tested it in high spin by itself and it was making a horrible noise found issue to be gear case. Ordering gear case in part is out of stock; ordrng 1 W11423758 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW7540FW0
Near Universal City, TX 78148
Zachary
Job Details: 07/14/2021
"Arrived at customer home. Checked washer, found door glass completely shattered. Called safety as requested, talked to Denzel SR# 7731165711. Denzel said to do normal testing and if washer passed, to fix door and washer is alright. Customer stated that they had not run unit for 2 days and exploded on a Monday evening when they were in a completely different room. Customer asked about whirlpool potentially getting unit hauled off and Denzel said they could arrange that if they call Safety and give reference number. I checked unit and could not find anything that could have caused issue. Diagnostics cycle all checked good no error codes. Drain pump screen was clear. Washer was working as designed aside from glass being broken."
SHAWN
Universal City, Texas
07/15/2021
Appreciated the excellent service that Shawn provided. I liked his professional attitude and appearance.
Overall Experience
J. Wells
Universal City, Texas
07/14/2021
Great job, very thorough
Overall Experience
Rudy
Universal City, Texas
11/17/2020
Good service
Thank you.
Overall Experience
Brenda
Universal City, Texas
11/04/2020
Technician was very knowledgeable, polite and informative.
Thank you!
Overall Experience
Nancy
Universal City, Texas
10/22/2020
Ezequiel stopped by my home and took care of my issue. He listened to my concern and gave me the answers i needed. Thank you for your help. Excellent technician.
Thank you for the review, we love hearing from our customers.
Overall Experience