I’ve used Appliance Care of Texas before. They’re prompt with their service and always gets it done correctly. I’ve never had to call them back.
This latest service call was the same. Always on time and communicated the appointment ahead of time. The technician came in, fixed the problem efficiently and quickly. He was very friendly and cordial. Once he was done, he asked if I had any questions and promptly left.
Overall, I like their service that they provide. That’s why I’ve always used them!
After waiting over a week, the day of service technician called and informed me they didn’t work on my LG refrigerator. Made all kinds of excuses from meeting with insurance company which we were paying cash, to technicians could work or not on what they felt comfortable with. I asked if any other technician would work on it. He was Very rude and told me he was filing a no work order on me because I was argumentative. Yes I was! Doesn’t matter since I won’t be using this company again They knew in advance that I had a LG since he read it off the work order to me.
Colton arrived on time for his appointment. He has serviced the same refrigerator a few months back so he was familiar with the area.
He was efficient and careful with the repair. He did not want to leave a mark so he was well trained.
It’s comforting to have a technician come to your house and do their job competently. I told him that he could come back anytime but that would mean something else needed to be fixed! He smiled at that comment!
Overall, Colton has been one of the best technicians I have seen to fix household appliances. Friendly, professional and competent. He is the complete package.
Douglas was very friendly and professional. He found the problem quickly and informed us of situation. He came prepared with equipment needed to fix problem. He was on time and finished in timely manner. Cleaned up after he finished.