Customer reported noise coming from compressor area. After inspection found no irregular noise. Humming from compressor was normal. Called tech line to confirm that everything is functioning as designed. Techline confirmed that unit was functioning as it should. Explained to customer that compressor is going to make minimal humming noises. Freezer and refrigerator sections are Cooling as they should. Unit functioning as designed.

Customer reported washer not draining. After inspection found F9E1 which is bad drain pump. Replaced drain pump and tested but unit still did not drain. Wire harness looked good so I replaced control. Tested unit but still not draining. Replaced wire harness and tested unit. Unit now drained and completed cycle in diagnostic mode. Harness probably was shorted outs. Unit now functioning as designed.

Customer stated that Council board was not working properly. Found issue to be faulty console board. Replaced consol board test the unit everything working properly .

Returned to replace door. Installed new door. Tested all components(water & ice). Unit functioning as designed.

Customer reported dispenser not dispensing rinse aid and dishes not drying completely. After inspection and testing in diagnostic mode unit functioned as designed. Called tech line and tech line informed that the rinse aid gauge will show that it is full unless it is completely empty and that the rinse aid lasts about 5-6 months. Tech line also informed that dishes will not dry completely especially on plastics and that it is normal to see some water on dishes. Explained to customer that unit is functioning as designed. Job complete SR#7732663899Scott