Checked refrigerator, customer was unable to remove water filter to replace. Was able to remove filter and showed customer how to swap filters out and reset filter alarm. Customer had amazon filter not one drop. Advised to use one drop going forward. Other issue is gap where icemaker housing sits and small amount of ice clumping. Used silicone to fill gap that potentially might be letting warmer air into ice chamber. Other issue was left door not staying open. Adjusted feet, resolving issue. Found no other issues or errors. Refrigerator is now working as designed.; used 1 WP8201711 (Adhesive) from stock

Customer stated unit stopped heating. Verified proper voltage and no stored errors. Dismantled unit to find cause to be broken heater coil. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit under ELW program

Upon arrival customer stated unit was completely dead. That the unit worked a few days ago then stopped working. Tested unit and found 120 volts going to the unit. Attempted to get unit into diagnostic mode and could not. Ordering the ui W11435366 as contingency and is oos. Control is on b.o.; ordrng 1 W11435366 (Ui)

Our customer was expecting this to be dispatched under and AIG warranty. He has decided that he wants this repair visit covered by that warranty rather then under OOW COD. He will contact AIG for the correct dispatch.; O-emld tckt

Last trip min control didnt resolve the issue. This trip replaced ui and main control and still having the same issue of the on,y thing functioning is lights and control panel. No fans in unit are functioning and neither the compressor. Calling techline due to same issue as before any repairs. Spoke with Anthony, explained the situation and while on the phone with him, as he was going over the only other possible part the unit kicked on and began working. sr 7734591018As of now unit is functioning properly. Per techline if issue persists replace temp sensors, if issue persists please order W11532990 Evap cover and W11263884 defrost sensor