I uninstalled the ice maker and replaced the auxiliary pump. Plugged unit in and it fired up. Unit started preparing ice production. Unit is now fully functional. Our customer said yes to our short survey.

Customer stated that they still having same issue.Called tech line spoke Andy told me to calibrate washer. After calibration tested unit everything working properly. SR 7730113018.

"This entitlement is a little odd because the purchase and delivery date are before the manufacturing date. From what I can see it should all be covered under warranty. Pictures of receipts provided as well as entitlement page. Our customer had a problem with the unit totally shutting down about a month ago, The outlet in the home is sound. I followed ACT procedures and shaking the auxiliary drain pump did temporarily start the unit but I would not stick. I bypassed the pump and it started up. The drain pump will need to be replaced. Our parts department has all ready ordered the pump. W10825875. ; schdld next appmnt for 3/23 TUE !"

Replaced lower harness and shifter per tech line. Tested unit everything working properly.

"Replaced motor, capacitor, and shifter tested unit everything working properly."