Our customer had a problem in which the washer was running on quick cycle and it eventually stopped and displayed error code F0E7 Load Detected When Running Clean Washer Cycle. I saw the video when it happened and this happened while the customer was using Quick Wash. I tried to reach Whirlpool Tech Line but I had a dropped call. My Verizon Service is not working well here. I went into diagnostics and received no stored error codes. I ran DLMS calibration. I ran diagnostic cycle in service cycle and there were no problems. I was able to reach Whirlpool Senior Technician away form the unit and he informed me that based on the customers initials complaint that we need to check the resistance on the capacitor. Apparently there is some precedence for open capacitors and it is throwing of Techs in the field as well as Senior Technicians at Whirlpool because the focus for our customers original problem with the spin has a service Pointer that has not addressed this capacitor problem and techs are focused on the service pointer not addressing the capacitor as it clearly states in the service manual. Senior Tech advised that I not put another part on that until the resistance of the capacitor is checked. SR#7730113018 I have ordered the capacitor and will return Wednesday the 21st of April. I will keep the control board on order as a contingency but the gear case will likely not be needed. I called our customer back to explain our next move.; ordrng 1 W11395618 (Capacitor)

I uninstalled the ice maker and replaced the auxiliary pump. Plugged unit in and it fired up. Unit started preparing ice production. Unit is now fully functional. Our customer said yes to our short survey.

Customer stated that they still having same issue.Called tech line spoke Andy told me to calibrate washer. After calibration tested unit everything working properly. SR 7730113018.

"This entitlement is a little odd because the purchase and delivery date are before the manufacturing date. From what I can see it should all be covered under warranty. Pictures of receipts provided as well as entitlement page. Our customer had a problem with the unit totally shutting down about a month ago, The outlet in the home is sound. I followed ACT procedures and shaking the auxiliary drain pump did temporarily start the unit but I would not stick. I bypassed the pump and it started up. The drain pump will need to be replaced. Our parts department has all ready ordered the pump. W10825875. ; schdld next appmnt for 3/23 TUE !"

Replaced lower harness and shifter per tech line. Tested unit everything working properly.