"F5 E1 error code was present and cleared. Ran test cycle, all checked okay. Customer described that the unit would power up but could not make any selections. Could not reproduce problem while in home. Customer to observe."

"Ice maker would not complete a harvest and diagnostics. Bucket arm was detecting a full bucket when the bucket was not full. Replaced ice maker, ran harvest. Ran diagnostics, all checks okay. Customer to observe.; used 1 W10873791 (Ice maker) from stock"

"Replaced pump and motor. Ran test cycle and checks, all checks okay."

Checked operation and spin without anything in it. Absorber pads were damaged. Will replace. Customer described it bottoming out with only half a load. Will replace suspension. Costumer clearly noticed that machine is out of balance but out-of-balance code was shown. Will replace control board as well. Customer would like suspension as soon as it comes in regardless of when the control board is available.; ordrng 1 W11396716 (Suspension) and 1 W11498808 (Control Unit) and 2 W11197416 (Impact absorber)s

The unit was in emergency drain. But wasn’t pumping the water out. The drain hose was connected to an 1-1/2” water line going through the basement to the outside. I cleared codes and made sure the unit functions properly when drain hose was directed into a bucket. I instructed customer to have the unit drain into an open stand pipe. All operations check ok. If the changes are made and the same issue persists we will replace the control.