Customer reported that after last visit when I replaced main control the unit worked great without any issues until recently when the whole unit shut off and then re gained power 3 days later. Upon arrival found unit functioning as designed. Both freezer and fridge temperatures are correct and water is dispensing as needed. Only issue was that ice would not dispense. Found frozen auger motor from possibly when the unit powered off the ice melted and water entered auger motor area and re froze when unit gained power. Defrosted auger motor and all its components but the auger motor still did not function. Ordering all components for auger/dispenser. Called techline about the issue of unit randomly powering off and tech line stated there was not really much we could do if the unit was functioning as it should at the moment. Techline said unit would need to be having the issue at the time of techs arrival in order to do proper diagnosis. Techline stated all customer could do was call right away when the issue occurs again. Will return with all dispenser/auger parts.Sr 7733784526; ordrng 1 W11202789 (Auger motor) and 1 W11573761 (Mounting plate assembly) and 1 WP2220458 (Coupling) and 1 W10852956 (Spring) and 1 WPW10258544 (Shaft)

Returned with parts to replace. Replaced damper. When trying to remove old impeller from auger motor shaft the impeller would not come off. It would never get tight enough for me to get enough leverage to pop it off. Tried multiple times with no success. Customer stated she did not want me to saw or cut anything off. Ordering ice box divider that way I can just transfer all new parts to the new ice box divider without worrying about having to take off the old auger motor and impeller. Will return with parts to repair. ; ordrng 1 WPW10309864 (Ice box divider) and 1 WP67006341 (Damper Gasket)

PLS USE CUSTOMER INSTRUCT. Customer reported error code F0E7 would pop up sometimes and that he would have to take out clothes in order to get unit to start. After inspection found that F0E7 was clothes in unit while In clean cycle. Let customer know when using clean cycle unit must be empty. Cleared error code and tested unit. Unit successfully completed diagnostic cycle. Unit functioning as designed. ; used 1 WP8567669 (Tie wire) from stock

PLS USE CUSTOMER INSTRUCT. Customer reported error code F0E7 would pop up sometimes and that he would have to take out clothes in order to get unit to start. After inspection found that F0E7 was clothes in unit while In clean cycle. Let customer know when using clean cycle unit must be empty. Cleared error code and tested unit. Unit successfully completed diagnostic cycle. Unit functioning as designed. ; used 1 WP8567669 (Tie wire) from stock

Unit in warranty entitlement page and receipt in pics. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)