Appliance Repair Port Lavaca Texas

Model KMHC319ESS5
Near Port Lavaca, TX 77979

Job Details:
01/09/2023

I called and spoke with the customer and he said hed rather I have parts when I came out. I advised him the appliance shows to be OOW, he said Kitchenaid said it was under warranty. I advised him it has a 1 year manufacturer warranty and that some of the parts are covered up to 5 years but he would still be responsible for the SCF plus labor if the part is covered. In having a conversation with the customer it sounds like the magnetron needs to be replaced which shows obsolete to be covered as of 03/2022 on the entitlement sheet, not sure what that means, the part is available. Its too late to speak with anyone at the office. The customer said regardless it needs to be repaired. I ordered parts to have on hand and rescheduled the customer for next available day ; ordrng 1 W11230995 (Magnetron) and 1 W10561770 (Capacitor) and 1 W11256462 (Diode) and 1 W10772112 (Transformer) { "@context": "https://schema.org", "@type": "UserCheckins", "name": "ApplianceCare Job Location", "startDate": "2023-01-09 12:00:00", "description": "MICROWAVE KITCHENAID KMHC319ESS5 I called and spoke with the customer and he said hed rather I have parts when I came out. I advised him the appliance shows to be OOW, he said Kitchenaid said it was under warranty. I advised him it has a 1 year manufacturer warranty and that some of the parts are covered up to 5 years but he would still be responsible for the SCF plus labor if the part is covered. In having a conversation with the customer it sounds like the magnetron needs to be replaced which shows obsolete to be covered as of 03/2022 on the entitlement sheet, not sure what that means, the part is available. Its too late to speak with anyone at the office. The customer said regardless it needs to be repaired. I ordered parts to have on hand and rescheduled the customer for next available day ; ordrng 1 W11230995 (Magnetron) and 1 W10561770 (Capacitor) and 1 W11256462 (Diode) and 1 W10772112 (Transformer)", "attendees": { "@type": "Thing", "name": "Michael" }, "location": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Port Lavaca", "addressRegion": "Texas" } } }