Customer and myself confirmed new part is actually new. Replaced unit drum to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated unit LF and RF burners continuously clicking and not igniting. Found RF burner head needed adjustment to resolve that one. Attempted to adjust LF to anvil. Unit needs new LF burner head. Ordering burner head. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11344539 (Burner head LF)

Last trip found cause to be faulty bake element. Replaced bake element to resolve the issue. Unit testing good now. No further issues at this point.

Customer complaint of dent on range front panel. Replaced Panel (W11289593) and tested unit. Job complete, unit is good to go. No further issues at this time.

Customer complaint of heating element in DW not working. Found issue to be faulty element. Also noticed missing sound shield on exterior of unit. Ordering 1 Heater (W10518394) and 1 Tub Sound Shield (W10896113) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10896113 (Tub Sound Shield) and 1 W10518394 (Heater)