Unit microwave not heating. Finding issue to be faulty magnetron. Quoted 374.07 p&l plus tax (total with sc 492.06). Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron)

Spoke with customer and she let me know she is ok with waiting on part. She also said unit is very heavy and in a bad spot would need a second tech. ; schdld next appmnt for 4/30 FRI !

"Last trip found frozen Evap due to faulty ui, faulty thermistor and faulty fan scroll. After defrosting the Evap replaced all parts to resolve the issue. Unit testing good now and cooling properly. No further issues at this point. Unit is under warranty."

Upon arrival husband stated thought wife canceled appointment. And she wasnt home to verify. He asked to postpone appointment. I advised to give us a call if they still need service

"Spoke with customer and we decided to reschedule until light comes in, will contact techline during visit. ; saved tckt"