Customer stated that dryer did not work. Found broken wire at terminal. Fixed wire and tested unit everything working properly.

i confirmed the hood lamp was no responsive. The new bulb did not correct the issue. I checked the voltage at the board at P4-1 to Neutral (blue P1-1) and determined the board was not sending voltage. I confirmed my diagnosis with techline. I spoke to Austin SR# (not captured). ; ordrng 1 W11342846 (ACU)

i confirmed the hood lamp was no responsive. The new bulb did not correct the issue. I checked the voltage at the board at P4-1 to Neutral (blue P1-1) and determined the board was not sending voltage. I confirmed my diagnosis with techline. I spoke to Austin SR# (not captured). ; ordrng 1 W11342846 (ACU)

Upon arrival customer stated unit would sound weird when draining and the error code f2e2 would show up multiple times. Per service matters pointer replace the ui/fascia to resolve issue. Also noticed the drain hose was extremely warped. Parts are OOS. Ordering 1 W11478526 ui and fascia, W11263349 drain pump, and DRNEXT4 drain hose extension kit to resolve issue. ; ordrng 1 W11130429 (Assembly fascia) and 1 W11263349 (Drain pump) and 1 DRNEXT4 (Drain hose extension kit)

Customer reported that grey clips on freezer lid caused damage to lid gasket which is causing condensation inside freezer. I did not see the grey clips on the parts breakdown so I contacted techline. After doing a video chat with Techline he stated he did not see the clips on his breakdown as well and believes the clips are places on the lid to prevent damage to lid during shipping. Ordering gasket since the reasoning for the damage was due to the clips that were attached to lid. Will return when part is available to repair.Sr 7733467498 ; ordrng 1 W11597677 (Door gasket)