"Installed the fix thermostat and terminal block cover, the appliance is getting hot and staying hot, the appliance is working normal"

"Inspected unit, issue with supply hose from valve to icemaker. Hose was not inserted into valve correctly. Made adjustments and issue has been resolved."

"Not getting hot per customer. Its getting hot then the heat element shuts off and just blows cold air, doesnt come back on. Heat element tests good, went ahead and changed out the high limit thermostat although it tested good, it did the same thing, tested the exhaust thermostat, its bad, ordered part and rescheduled the customer, also ordered back cover to the terminal block which is missing. ; ordrng 1 3387134 (Thermostat) and 1 W11298298 (Cover)"

It didnt spin out the water per customer. F0E5 off balance error code, cleared error code and drained water that was left in the tub, tested the high speed spin cycle manually, its working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The issue was probably due to the customer putting a queen size bed spread which caused an unbalanced load and shut the appliance down and didnt complete the spin cycle, otherwise the appliance is working normal.

The customer was calling about the MW not the range, advised the customer they would need to call whirlpool again to see if they would cover the cost, otherwise it would be out of pocket.