Called tech line on arrival. Fresh food 100. 20 vac. Freezer. 120. 0. Techline suggest restriction in fresh food evap. Evap showing out of stock at this time. Will reschedule once part arrives. ; ordrng 1 W11505166 (Evaporator)

Unit required leveling so door would close more smoothly Issues resolved.

Replaced entire door assembly found that the old screws were indeed stripped and unable to be removed I was able to remove the whole door assembly by further breaking the hinge portion of the door which was fine because we had all new parts to replace unit good to go

Mxbgu00ap1 found that the rotor had fallen off of the unit looks like there might be damage to the gear case as the rotor does not sit on there very well its very wobbly even with a new nut on there ordering gear case along with nut damper system and rotor as it looks like theres damage to the rotor unit was only about 30 days past Warranty. Attempted to get authorization from whirlpool they only are going to authorize parts informed customer of this as I was on hold so long that I went ahead and went to the next call customer is going to try to call whirlpool to get further authorization if not customers greed to pay the service fee and a labor fee for work done; ordrng 1 W11423759 (Gearcase) and 1 W10915701 (Rotor) and 1 W11400156 (Damper) and 1 W10752189 (Screw)

Replaced ice door due to not closing back into position after dispensing. Tested ice door and it is working as designed. Refrigerator is working as designed. Job complete.