Since September 2 we have been dealing with this. 2 months!! We now have been told after all the visits and all the money that the 6 year old Kitchenaid ref is non repairable? We are senior citizens living on a fixed income who cannot afford this! If Kitchenaid cannot have this repa ired they need to provide us themselves with a brand new equal refrigerator. You are certified Kitchenaid Repair and they need to settle this as soon as possible to make both of us whole. Tried since 10 this morning to get a manager with no luck. V