The appliance is here per customer. Turned the appliance on and its not heating. High thermostats and heat element are good, bad fix-thermostat, needs to be replace. Ordered part and rescheduled the customer .

Installed the fix-thermostat, the appliance is heating and working normal

Inspected unit, found bad thermostat. Replaced and resolved.

I called and spoke with the customer, Lisa at RAC advised I wasnt coming out due to weather. She told me it wasnt heating per customer. I advised her it was heating properly when I checked it previously, she said they tested it at their location and it still isnt heating Rescheduled cust and ordered the fix-thermostat, rescheduled other parts as well.

The customer said it wasnt heating. I turned the appliance on timed dry and different settings, its getting plenty hot and has good airflow. May have been user error, the appliance is heating and working normal.