I arrived at the location and asked the customer if she was aware of a SCF. She thought it had a 10 year extended warranty. I advised her it is for the motor drive or the drum but would still be responding for the SCF+labor, she didnt want to spend the money

The customer said the appliance isnt washing the clothes. F8E1 long fill/no fill error code, clean error code, the hot side isnt activating, also tested the agitation cycles. The wash plate is spinning freely, I was able to remove the bolt and removed the wash plate, showed the customer the teeth were completely gone on both wash late and gearcase. I advised both would need to be replaced, the customer doesnt want to spend the money on it.

Installed console, tested after installation. Issue has been resolved.

I called and spoke with the customer, she said the appliance isnt at this location. She will be calling Whirlpool with the correct information and reschedule

I spoke with the Manager Belinda. I advised I couldnt work on the appliance under the warranty, it is registered on the entitlement sheet as purchased 10/21/2020. She will get with corporate to call whirlpool