Near Boerne, TX 78006
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Last trip found unit needed new control. Installed new control to resolve the issue. Unit began getting colder prior to departure. Collected p&l. Gave discount on part as it took so long to get it in.
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/12/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 I uninstalled the microwave oven combo from the cabinet using the oven dolly. I replaced the control board. I set the date and time and checked the proper model number. I cycled the unit by preheating the bake element to 275 degrees F. It reached temperature. I checked the unit for the error returning according to the service manual. It did not return. Unit is now fully operational. I reinstalled the unit.
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS Unit has damage on control panel and cooktop. New panel came in damaged. Will order both. ; ordrng 1 WPW10535710 (Cooktop) and 1 W11097777 (Panel)
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/12/2021
OVEN ELECTRIC (D KITCHENAID KEBC208KBS0 Disassembled oven door. Replaced broken glass. Assembled door. Installed door. Job complete. Customer is paid in full.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified blowers are at fault and nonresponsive. ; ordrng 2 W11248652 (Blowers)s
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVWB965HW0 "Checked washer found no issues with washer no error codes, washer is working as designed. Job complete collected service call fee."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Complaint is fresh food section will loose cooling intermittently. Tested unit. Freezer fan is running intermittently. Cannot cause failure to test fan. Will need to replace fan, control and supply. ; ordrng 1 WPW10317076 and 1 W11024089 and 1 WPW10677146"
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Tested unit. Sump motor not running. Goo power to motor. Will need to replace to correct issue. Gave estimate for repairs. Customer does not want to continue. Collected payment for service fee. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
DISHWASHER AMANA ADB1400AGW1 Issue is that unit is not washing. Found F4E3 error in diagnostics. Ordering new sump assembly to resolve issue.; ordrng 1 W10888591 (Sump assembly) and 1 W10906422 (Control)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/12/2021
COOKTOP GAS WHIRLPOOL W5CG3625XS00 I removed the cooktop from the counter and uninstalled. I replaced the spark module and the wiring harness. I assembled and installed. Tested unit. It is fully operational now.
Near Bulverde, TX 78163
Sebastian
Job Details: 02/12/2021
OVEN ELECTRIC (D JENN-AIR JJW2830IL00 "028 gate code, Replaced latch and control as per last technician tested unit everything appears to be working as it should instruct the customer to try running the self-cleaning mode again if problem reoccurs give us a call they will send 16 back"
Near San Antonio, TX 78249
Sebastian
Job Details: 02/12/2021
DISHWASHER MAYTAG MDB8989SHZ0 Call partner team to figure out whether or not there was information on the customer having the house service by exterminator no such information has been relayed to whirlpool on there and informed customer that they must have this sent to Walpole before we could have anything service and the unit would still not be covered for the initial repair caused by the infestation. Customer opted to close out called
Near San Antonio, TX 78239
S. L.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5005KW No error codes valves pump are working and shifter motor gearcase good ran test on deep water bulky water level correct. Educated customer on not using normal and deep water for most water on he detergent amount usage and loading and affresh usage all operations normal.
Near San Antonio, TX 78239
S. L.
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Found water float had water in it, found no leaks when running unit. Did find excessive sudsing no air gap installed. Installed air gap and gave samples for pods. Advised customer to monitor unit at this point all operations normal no leaks."
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW8000DW5 "I ran diagnostics but it took me about 11 times and the need to use buttons I normally do not use. I received error code F2E1 UI stuck button and F5E1 lid lock. This unit will need a new console. There was also damage to the lid on the left side. Picture included. This is causing the lid to not fully close on the left side, intermittently opening the circuit on the lid lock and affecting wash cycles. Our parts department has already ordered the lid W11101059. But I will be ordering other related components needed as well as the console.; ordrng 1 WP8563965 (Left hinge) and 1 W10861714 (Hinge left) and 1 W11106749 (Console white)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVW7230HW0 Checked washer found weak suspension and error code f0e5 off balance load is present ordering suspension to resolve issue.; ordrng 1 W11187091 (Suspension)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/12/2021
OVEN ELECTRIC (D MAYTAG CWE5800ACS14 Customer stated that the lower oven functions but the upper oven is non functional. Found issue to be caused by a faulty control. Collected service call. ; ordrng 1 WPW10201915 (Control)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/12/2021
DRYER WHIRLPOOL WED7120HW1 Verified that the issue was due to a faulty moisture sensor and possibly also a faulty control board. ; ordrng 2 WP3387223 (Electrode)s and 1 WPW10298258 (Sensor harness) and 1 W11441686 (Control ACU)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4816FW2 Diagnosed unit last time out. Needs new valve and gearcase. Ordering both to resolve issue. ; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W11210459 (Valve) and 1 W10890624 (Motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 I did find indeed that the unit would fill and drain but not washed. The resistance of the heating element and motor were good. I called Andy from Whirlpool Tech Line. He explained that the motor is likely failing mechanically. The heater code comes out when the motor fails. Replaced sump and motor and not the heater. Unit is now operating as designed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 Installed dual valve unfortunately there was also an issue with the fill valve as well. ; ordrng 1 W11366500 (Water fill tube)
Near San Antonio, TX 78216
Tommy B.
Job Details: 02/12/2021
WASHER AMANA NTW4516FW3 On call ahead the person who answered the phone stated that they are not the person on the dispatch. Please change the number and customer will need to update information for service.
Near Schertz, TX 78108
Shawn W.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 I called our client to let them know I was running late and would still come out. We decided I would call when I was on the way. I called when I was ready to head over. They decided it best to reschedule. Please call them to reschedule.; O-emld tckt
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVWB765FW0 "Checked washer found lid broken replaced lid tested washer no issues, collected all fee. Job complete."
Near Floresville, TX 78114
S. L.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found ice bin melting seals fan and temperature good called techline spoke to Austin sr 7729994619 found water pressure slightly high and roof of liner above ice maker not level turned down pressure to be 8oz in 8 seconds and raised left side advised customer to monitor unit.
Near Cibolo, TX 78108
Shawn W.
Job Details: 02/12/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 I called our customer to let him know was running behind but would still come out. He preferred to reschedule. He was very understanding.; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 After reaching out to Marcone I was able to verify that the harness is need to replaced the igniter switches. ; ordrng 1 W10868533 (Harness)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 02/12/2021
OVEN ELECTRIC (S KITCHENAID KEBS207BSS00 "Checked oven found buzzing noise coming from relay on control board, ordering board to resolve issue, due to oven not turning off. ; rqstng P&A on 1 WPW10317345 (cntrl-elec)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/12/2021
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 "Checked ice maker found auxiliary drain pump not powering ice maker, removed plug from pump plugged into wall separate from drain tested ice maker no issues, ice maker working as designed. Job complete.collected service call fee."
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFE525S0JS0 Replaced harness due to burnt block after replacement no issues with range . Job complete.
Near Helotes, TX 78023
Justin
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replace console ui and damper for unit. Didnt need to change thermistor in freezer.
Near San Antonio, TX 78230
Sebastian
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Sr 772998607 Unit compressor is not kicking on only making a clicking noise. Replaced starting device and capacitor as the windings on the compressor tested good the first time around unit still clicking and not turning on compressor even with new capacitor and starting device double checked windings and power source and overload relay is being fed the proper 120 V in the windings on the compressor a good call tech line to confirm that the compressor is seized up wants us to replace compressor ordering parts. Compressor is on back order parts team to reach out when available also putting in for sealed system tech. Under warranty everything should be covered; ordrng 1 876765 (mtg kit) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Near San Antonio, TX 78228
Tommy B.
Job Details: 02/12/2021
DRYER ROPER RED4516FW0 Customer stated that the issue is the dryer is non-functional. There is a buzzing sound when you press the start button but no other action. Removed the back panel and tested all components for resistance. The motor is faulty and will need to be replaced. Ordering parts to resolve issue.; ordrng 1 279827 (Motor assembly)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found same issue of ice build up on freezer evap spoke to techline found issue being faulty bi metal defrost ordering wire harness included bi meter defrost to resolve issue. ; ordrng 1 W11200746 (Evap Fan Wire Assembly)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG505M0BS3 "Replaced door on range due to door being broken after replacement no issues, door is closing and opening as designed. Job complete."
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Customer stated the issue with the unit is not harvesting nice. Found ice in the ice tray but it was not dispensing ice to the ice container. Unit losing voltage to the icemaker. Ordering icemaker and controls resolve issue.; ordrng 1 W11196400 (Control) and 1 W11284458 (Icemaker)
Near Helotes, TX 78023
Justin
Job Details: 02/12/2021
DRYER MAYTAG MED6230HW1 "Will need leveling leg, will reschedule for when leg comes in. ; schdld next appmnt for 2/16 TUE !"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Issue was an F8E4 error. Reinserted connector to float switch, unit tested good."
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/12/2021
DRYER WHIRLPOOL WED8000DW4 "Our customer has been having problems with the keypad. It took me a bit to get into diagnostics. Once in diagnostics I received error codes F2E1 UI stuck button and F4E4 L2 line voltage error and F4E3 Restricted Air Flow. I spoke with our client about having their dryer vent cleaned out. We discussed the electrical and they explained to me that there had been some power outages recently for work being done by CPS, the local utility provider. This unit will need a new console. Part ordered.; ordrng 1 W11106749 (Console assembly complete)"
Near San Antonio, TX 78231
Sebastian
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4816FW0 Replace the electric and the hose as per tech line. Unit still feeling a little bit deep call tech line again on this issue they’re telling me this time that it is normal for the unit to fill this deep and it is an agitator model watch the unit fill up all the way towards the top and then went into wash mode unit working as it should
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Tested unit. Found wiring harness to ice maker not making good connections. Repaired harness. Unit filled with water. Good harvest. No further issues. Tested to complete.
Near Floresville, TX 78114
S. L.
Job Details: 02/12/2021
DRYER WHIRLPOOL WED4815EW1 Customer complaint is dryer stopped heating then all the sudden tripped breaker. Removed rear panel checked polarity and voltage a terminal block inspected for broken wires loose connections. Checked for shorts to ground lost neutral did amp draw unit is heating called tecline Steve 7729996087 to see if anything else was overlooked checked timer and motor mall these were good L1 amp draw at 24 amps unit operating as designed customer needs electrician.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5000DW3 Replaced control and valve. Calibrated unit. Tested to complete. Unit is good to go.
Near Converse, TX 78109
Chris S.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW8300SW00 Customer stated that washer was leaking they ordered bellow. Replaced bellow collected SC and P&L 247.89 tested unit everything working properly.
Near San Antonio, TX 78233
Jesus C.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Tested unit. Found wiring to fill valve damaged. Repaired wiring. Good water to unit. All pumps working. No further issues. Tested to complete.
Near San Antonio, TX 78216
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Last tech found faulty thermostat. Confirmed diagnosis. Replaced thermostat to resolve the issue. Unit testing good now.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Unit freezing food on top shelf still. Upon looking at the parts breakdown this model number is listed as a vertical freezer and not a refrigerator, Im calling techline as Im wondering if the thermostat replaced was for a freezer and not a refrigerator. Called techline, spoke with Tj. He asked if used WPW10424991 thermostat for previous repair and stated that we did use the correct part and service matters is just mismarked on the title page. He said that this an odd ball situation, he looked a few things, he stated likely an airflow issue. Documented issue, state there isnt anything wrong with it and said not replace anymore parts. Sr 7729981917Rearranged shelving for customer and explained what was said. No further issues at this point."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/11/2021
WASHER MAYTAG MAV408DAWW "Customer stated, when dispensing water it sprays spastic. Found that caused by hard water build up. Removed build up to resolve that issue. Checked unit for leaks none found and attempted to level unit, customer floor isnt level so couldnt level unit properly, leveled to best of ability for situation given. Collected sc."
Near Converse, TX 78109
S. L.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Found refrigerator temp at 35 degrees vent not blocked enough to cause such temperature. Ran diagnostics found RC temp error. Removed control box refrigerator thermistor fell off Molex as if it wasnt connected removed sensor checked resistance at 25 degree celsius and in ice water 32 degrees. Both tested good. Secured sensor to molex and ran diagnostics no errors issue was caused by loose connections. Advised customer to monitor unit. Job complete.
Near Schertz, TX 78154
Chris S.
Job Details: 02/11/2021
WASHER MAYTAG MVWB765FW4 Customer stated that washer was still making loud clicking noise found issue to be faulty assembly drive.. ; ordrng 1 W11393685 (Assembly drive)
Near Converse, TX 78109
S. L.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4955HW1 Removed top removed basket replaced gearcase and cam ran calibration and test all operations normal.
Near San Antonio, TX 78218
S. L.
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HB4 Closing papers provided rom less than 30 days ago unit under warranty. Found unit is vented to outside but customer complained that exhaust blower not power full enough turned on all settings used paper towel unit pulling paper towel up to filter and motor rpm is normal. Called techline spoke to JK sr number 7729979569 removed unit checked fan and fan is installed correctly unit operating as designed tech line agreed.
Near Schertz, TX 78154
Chris S.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Customer stated that freezer wasnt cooling and now it working and the water dispenser wasnt working. Found issue to be to be bad water valve and faulty control board. Ordering valve control board UI evaporator harness. Control board out of stock.; ordrng 1 WPW10179146 (valve-inlt) and 1 W11449482 (Control board) and 1 WPW10197428 (Start device) and 1 W11342162 (Wire harness) and 1 W11214887 (UI)
Near San Antonio, TX 78209
S. L.
Job Details: 02/11/2021
DRYER MAYTAG HYE3460AYW Found broken drive belt on dryer. Since belt is backordered parts told me dryer kit has same belt. Used this belt from dryer kit replaced vacuumed unit tested all operations normal. paid in full.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78219
S. L.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4816FW2 Found F8E1 found bad cold inlet solenoid on valve. Replaced valve with truck stock valve. Ran calibration and test no leaks all operations normal no errors. Advised customer that shut off valves at wall leaking needs plumber; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Customer stated unit not cooling. Found unit temps almost to spec. Compressor and cooling system functioning properly. Finding issue to be control and thermistor. Ordering both to resolve the issue. Both showing b/o; ordrng 1 WPW10384183 (Thermistor) and 1 W11353813 (Control box)
Near Adkins, TX 78101
S. L.
Job Details: 02/11/2021
OVEN ELECTRIC (D JENN-AIR JJW2430DS01 Turned off breaker replaced UI powered on tested unit preheated no errors ACU not needed. All operations normal.
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 "Customer called in to say unit was leaking, after repair. Found inlet valve not sealing around new reservoir tubing. Ordering inlet valve to resolve the issue. Not charging customer as this part wasnt leaking prior to repair. Advised customer to leave water turned off to unit so it wont leak. Collected part cost for reservoir yesterday and ice maker was under part warranty ; ordrng 1 WPW10270395 (Smart valve)"
Near San Antonio, TX 78230
Douglas H.
Job Details: 02/11/2021
DISHWASHER JENN-AIR JDB8700AWP1 "Unit leaking. Cause being drain motor popped off, one of the 3 clips broke off causing the drain pump to fall off. Quoted 178.06 for p&l. Customer didnt want to proceed at this moment as felt quote was too high. Advised would mark as estimate. ESTIMATE ONLY!; rqstng P&A on 1 WPW10531320 (Drain motor)"
Near San Antonio, TX 78228
Douglas H.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFG550S0HZ1 2 issues noted. Found center knob broken and center burner not giving a full flame. Center burner head was clogged with an oily substance. Cleaned that burner head out to resolve that issue. Ordering center knob to resolve that issue as its a functional issue due to not being able to use center valve properly. ; ordrng 1 W11159630 (Knob)
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 02/11/2021
RANGE WHIRLPOOL WEE745H0FS2 "Installed new knob previously found broken, after replacement no issues, job complete."
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived at customer house customer stated they have extended warranty, explained to customer we need proper dispatch from AIG to properly preform job. Customer will contact ext warranty for dispatch. Job complete."
Near San Antonio, TX 78229
Douglas H.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW8040DW4 "F0e4 spin limited by temp, f8e1 long fill. Unit is functional at this point but would need to replace the valve to fully resolve the issue. Ordering valve to fully resolve the issue. ; O-emld tckt"
Near San Antonio, TX 78240
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Checked pressures. Pressure readings indicate a leak in the SS, based on pressure readings during test 40 leak likely in rc Evap. Will return with both to resolve the issue. ; schdld next appmnt for 2/12 FRI !"
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/11/2021
RANGE KITCHENAID KDRS483VSS04 "Replaced the needed parts, set clock tested unit running both bake elements up to 275 F. Both ovens reached temperature in about 8 minutes, well within specifications. Ran both broil elements. This unit is now fully functional."
Near San Antonio, TX 78245
Justin
Job Details: 02/11/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced blower fan, tested unit to completion. If customer calls in we will need main harness for unit."
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Checked dishwasher found water in overflow switch tray , after removing after tested dishwasher no leaks no overflow, dishwasher checks good no issues, job complete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/11/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Customer stated that the issue is the user interface functions intermittently causing them to have to reset cooking time and temperature. Found issue to be faulty user interface. Swapped out with new parts to resolve issue and unit is now testing good with no further issues at this time.
Near San Antonio, TX 78255
Colton B.
Job Details: 02/11/2021
WASHER MAYTAG MVWC555DW1 "Issue was a noisy washer. Found agitator to be very loose. Inspected drive shaft and agitator, no visual damage. Tightened agitator down, unit is now sounding good. Collected SC fee."
Near San Antonio, TX 78244
S. L.
Job Details: 02/11/2021
DRYER AMANA NED4655EW1 "#1937 gate code, timer motor getting 120v but not advancing needs timer part already ordered expected 2/11 rescheduling 2/12:tentatively.; schdld next appmnt for 2/12 FRI !"
Near San Antonio, TX 78261
Jim G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78222
S. L.
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Called CXC spoke to Jennifer she said this unit under additional 1 year warranty ELW sr number 7729937144. Found stripped screw and mounting nuts cabinet is damaged as well need both moumtimg nut cabinet and hardware need to be replaced to set mounting nut correctly.; ordrng 1 W11446916 (Case) and 2 W10596040 (Nut)s and 1 W10821385 (Hardware)
Near Helotes, TX 78023
Justin
Job Details: 02/11/2021
DISHWASHER KITCHEN AID KDTE254EWH1 "New code F8E4, ; ordrng 1 WPW10531320 (Drain pump) and 1 W10866124 (Control) and 2 WPW10546503 (Adjuster)s"
Near San Antonio, TX 78232
Chris S.
Job Details: 02/11/2021
WASHER MAYTAG MVW7230HW0 Customer said washer wasnt filling up all the time. Found issue to be faulty control board. Ordering control board and console board. Parts out of stock; ordrng 1 W11419171 (Control board) and 1 W11478526 (UI)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Board not needed. Recalibrated ounces. Remove unnecessary filter. Issue appears resolved.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 Our customer had the door alarm light come on when the door was closed. The water started dispensing on its own at one point. All the lights are out. Temperatures 47 RC and -1 in FC. The deli UI is not functioning. I found the temperatures set way to low for both compartments. I reset to manufacturer recommendations. I found moisture in the deli UI section. As soon as I opened it up the lights came back on. I checked the door switches on test 16 and 17 and they are functioning as designed. No errors on test 56 and 66. I have disconnected the deli UI. This will allow the failed board to not draw DC voltage from other components in the circuit. Our customer has an extended warranty through Best Buy and could not wait a week and understands that they will need to pay for this diagnostics and repair. The deli control only controls humidity levels in the deli drawers and will allow the unit to function as designed except for the humidity feature which
Near Sabinal, TX 78881
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Location is blocked by a gate, it is shut. Called customer but had no answer. Waited allotted time to mark as a no show. Have no reception to call customer again. Will have to reschedule. ; saved tckt"
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 02/11/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found washer starting by itself with no options selected, found bad control board part is already on order waiting for part to install. ; saved tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED560LHW1 "Installed insulation due to rattle noise being heard when in operation, after installation tested dryer no issues, job complete."
Near San Antonio, TX 78250
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced bad ice box fan. Tested to complete.
Near San Antonio, TX 78201
Tommy B.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Customer stated that the unit has ice accumulation in the dispenser area. Observed excess ice in the ice container and at the icemaker assembly. There is a gap in the ice door allowing moisture to travel upward. Ordering parts to resolve issue.; ordrng 1 W10771442 (Bracket) and 1 W11423781 (Ice door)
Near Boerne, TX 78015
Colton B.
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW Issue was a rattling noise durning spin. Could not replicate noise. Found nothing under agitator or in between tubs. Only rattling noise detected was a step stool that was leaning against washer. If it happens again customer will record it and call us back out. Unit is testing good at the moment.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Verified heater is functional. Ran diagnostic service mode to reactivate heater cycle. Advised customer to use surfactant.
Near Boerne, TX 78006
Colton B.
Job Details: 02/11/2021
VENTHOODS UNKNOWN WVU37UC6FS0 Issue is that the left side vent is pulling in more than the right side. This is due to the fan being directly over the left side vent. Unit is operating as expected. Installation looks good. Unit performing as expected.
Near San Antonio, TX 78201
Tommy B.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW510HW0 Diagnostics revealed error codes F0E9 F0E5. Unit is out of balance due to the dent in the basket. Awaiting parts that were already ordered.; saved tckt
Near San Antonio, TX 78215
Jesus C.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE515S0ES2 Unit not under warranty. Gave estimate for repairs. Customer does not want to continue. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 "Checked washer found unit unresponsive after unlocking control lock, found service pointer on unresponsive unit ordering acu and hmi to resolve issue. ; ordrng 1 W11294805 (cntrl-elec) and 1 W11322879 (cntrl-elec)"
Near San Antonio, TX 78207
Jesus C.
Job Details: 02/11/2021
WASHER AMANA NTW4516FW3 Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. No further issues during testing. Job complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/11/2021
DRYER MAYTAG MED3500FW0 "Customer stated that the issue is the unit is not heating. Unit is getting 240 V at the terminal block, all components are testing out on resistance checks except for the High limit thermostat. Ordering parts to resolve issue.; ordrng 1 WP8557403 (Hi limit)"
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRFC704FPS00 Part is still not available. Please co tact customer once part is available for installation. ; saved tckt
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested unit. Found water leaking from supply line. No issues with dishwasher. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 Swapped out UI and control. Unit tested good with no further issues at this time
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Issue was an F8E4 error code. Found float switch not fully plugged in and drain hose was in the way of the float switch connection. Secured the connection to the float switch and moved drain hose out of the way, unit tested good."
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/11/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 "I found that the evaporator fan is working as designed. The ice chute is fine as well. The temperatures in both sections are good. I initiated the procedure for this ice build up problem from the trouble shooting guide. I ran the ice harvest on test 57 to clear the ice in the tray. There was evidence of to much water being dispensed from the water valve into the ice tray. I ran the water valve fill test and it was dispensing the correct amount of water. This unit is leveled up because it is not on its wheels. I checked the leveling of the unit and it is tilted slightly down to the right. I corrected the leveling so water does not leak out the right side of the ice tray. I decided to change out the ice chute to ensure there are no air leaks coming in through the seal. I noticed that our customer has a direct line from the RO system coming into the unit. If the water pressure from the RO system is not within specifications it ca cause the water val
Near San Antonio, TX 78257
Colton B.
Job Details: 02/11/2021
REFRIGERATOR JENNAIR JS48PPDUB15 "Issue is a poorly coolly refrigerator. Found inverter LeD blinking 4 times, indicating a bad compressor. Ordering new compressor. Part is covered by Jen Air warranty but labor is not. If customer can provide proof that they moved in less than 6 years ago, the labor will be covered. Collected SC fee. ; ordrng 1 W10841139 (Compressor)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED90HEFW0 "Issue was no heat. Replaced heating element, unit tested good."
Near La Vernia, TX 78121
Jesus C.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new compressor. Vacuum and recharge. Good frost on both evaps. Will reschedule to verify repairs. ; schdld next appmnt for 2/17 WED !
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/11/2021
DRYER WHIRLPOOL WED560LHW0 Blower wheel was not removable. Will need motor as the wheel will have to be separated forcefully. ; ordrng 1 W11234001 (Motor)
Near San Antonio, TX 78254
Justin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Need to reschedule appointment. ; schdld next appmnt for 2/15 MON !
Near San Antonio, TX 78245
Richard G.
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the vent hood light is not working. Replaced bulb. Tested to complete. Unit is good to go.