Local Reviews
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Christian G.
REFRIGERATOR MAYTAG MFI2269FRZ03 Issue stated by customer: fan running loud. Found faulty thermistor causing fan to run constantly and build up ice. Replaced thermistor and grille that cracked due to ice build up. Unit test good. Informed customer of survey.
Shawn W.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Had to call Tech-Line 3 times (Ed, JT and Rick). They were somewhat helpful but could not take me to the finish line. Seems like they really do not want to get you to where you want. Called Nik. He was helpful. Unit needs a new ice-maker. Client had bought this Icemaker and a generic filter through Amazon. He will be installing it himself. Job complete."
Christian G.
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Colton B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Colton B.
MICROWAVE WHIRLPOOL n/a Rescheduling to Monday so that supervisor DH can be there with me to get unit right.; schdld next appmnt for 12/2 MON !
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Customer said dishwasher takes a long time to drain out, ran unit through diagnostics and drain is working as designed. No codes found on unit. Running unit through diagnostics one more time. Unit might of had a clog during time of slow draining, diagnostics passed second time around as well."
Ezequiel V.
WASHER MAYTAG MVWB725BW0 Replaced recirculating pump hose and drain pump hose . No longer leaking. Washer operating as designed.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRF560SEYM Checked refrigerator found frost build up on upper right corner of evap and on fan. Ran diagnostics all other parts function as designed fan motor did not turn on. Ordering new motor.; ordrng 1 W10464673 (fan motor)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced control panel replaced badge ran test cycle all operations normal. Advised of survey
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Found oil leaking at gear case. Burning smell from motor and splutch ring slipping ordering rescheduling 12/4; ordrng 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley)
Devon F.
WASHER MAYTAG MVWB765FW3 Customer complaint was unit would make a noise when agitated. Took off wash plate to find a dime in between removed coin to resolve issue unit is operating as designed.
Ezequiel V.
WASHER AMANA NTW4516FW3 "Checked washer found no error codes, washer is operating as designed. Ran automatic test with no issues, ran calibration cycle all pass. Job complete."
Ezequiel V.
RANGE WHIRLPOOL WFC310S0EB3 "Replaced all infinite switches, range is operating as designed. Checked for error codes no issues. Job complete."
Tommy B.
MICROWAVE OVEN KITCHENAID KBMC140HSS0 Could not replace light as it is in a difficult place to grab due to food buildup on assembly. Cleaned crisper as good as possible to reduce smoke issue.
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Unit has a blown high limit fuse, I do not have one in truck stock. Will need to order and replace. Will need first appointment Monday or after 1230 ; ordrng 1 WP4449751 (thrmst-fix)"
Christian G.
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer not working, door switch broken. Replaced door switch. Unit test good. Informed customer of survey.; used 1 WP3406107 (SWITCH DOOR) from stock"
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer complaint was unit would get error code F8E0 for low speed fan tested voltage at the bored got proper 120vac checked at the motor got 120 vac blower works on high but not low speed ordering new blower to resolve issue.; ordrng 1 W11248652 (blower)
Devon F.
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would get error code F8E1 checked for proper resistance at valve test passed then tested voltage at j8 connector test failed ordering new ACU to resolve issue.; ordrng 1 W11322901 (cntrl-elec)
Colton B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Issue was water leaking out of the front of the ice maker. Called Techline and spoke to Rick who stated that the issue sounds like a valve that is mechanically stuck open. Ordering a new dual valve to resolve. Unit is cooling well. Gate code is #3339.; ordrng 1 WPW10341329 (water valve assy)
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Issue resolved.
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dw is not drying dishes. Checked rinseaid dispenser, it was full but the rinseaid setting was low. Increased setting to highest setting. Ran unit through diagnostics. Unit is heating well. Left customer a handout about how to assist the drying process. Tested to complete. Unit is good to go."
Shawn W.
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Installed pump and harness. This fixed the sensor issue, but could not get water to flow into the ice maker. Checked water supply, good. Checked voltage to valve, getting 120 VAC, Valve needs to be replaced. I ordered part.; ordrng 1 W10646596 (valve)"
Sherman J.
COOKTOP GAS JENN-AIR JGD3536WS01 Changed burner assembly. Checked unit over good. No further issues at this time.
Devon F.
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint was unit has a weak spot on front washer can’t be repaired because nothing is broken called tech line file number 7726499151 they said unit is operating as designed.
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Customer complaint was unit would not bake in the middle of baking he would get an error code. Replaced com troll board to resolve issue issue is operating as designed. Collected 408.71 parts and labor.
Jim G.
DISHWASHER AMANA ADB1400AGS1 Replaced dispenser. Issue resolved. Advised user to add rinse aid.
Tommy B.
REFRIGERATOR [UIS # 40092] n/a Called cxc to verify authorization. It is Costco 2nd year. Customer stated that the unit is stuck on crushed ice. Found issue to be faulty solenoid. ; ordrng 1 WP2152713 (solenoid)
Sherman J.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Talk to customer. Let them know parts would be in next week and I could come Friday. Customer said ok. ; schdld next appmnt for 12/6 FRI !
Richard G.
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced drain pump, and pump and motor assembly. Tested to complete. No leaks. Unit is good to go."
Colton B.
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dishwasher. Last time out I took door off and reinstalled. This seemed to fix problem. Replaced upper spray arm just in case. Unit tested good.
Tommy B.
REFRIGERATOR JENN-AIR JFI2089WES8 Call tech line and diagnosed a faulty control. The user interface is semi operational with the screen going blank. Ordering control to resolve issue ; ordrng 1 WPW10312695 (electronic control)
Sherman J.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Upon arrival. Replaced housing and reservoir. Evaporator fan not coming on now in or out of diagnostics. Called tech line. Spoke to Kevin. Sr#-7726505860. Getting correct voltage to fan. Replacing fan per tech line. If does not fix they said to check for loose wires. That could possibly be deemed unrepairable. Ordered new parts to resolve issues. ; ordrng 1 WP2315549 (EVAPORATOR FAN )
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived at customer location. Customer did not know what unit in apartment complex needed work. Customer stated they will reschedule when needed.
Justin R.
REFRIGERATOR KITCHENAID KRMF706ESS Heard the three way valve engaging multiple times after being plugged back in. Replaced supply control board but will need to order main control supply board again. ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Steven G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Checked dishwasher found unit not draining the water, found bad drain pump replaced pump checked operation unit working normal now ; used 1 WPW10348269 (PUMP DRAIN) from stock"
Devon F.
WASHER MAYTAG MVWB835DW0 Customer complaint was unit would come on by itself replaced control bleary to resolve issue unit operating as designed. Collected 389.04 for parts and labor.
Colton B.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a frozen over Evap. Defrosted unit and replaced Evap wire harness, control and UI. Unit tested good."
Richard G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Appointment was rescheduled with customer but not taken off today’s schedule.; saved tckt
Colton B.
WASHER WHIRLPOOL WFW75HEFW0 "Issue is a noisy washer durning spin. Finding issue to be bad bearings. Ordering tub, rotor and stator to resolve issue. Tub is out of stock PSP.; ordrng 1 W10870751 (stator) and 1 W10901030 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)"
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced both doors and place nameplate on unit. Unit is good to go.
Colton B.
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the control board was dropping power. Replaced control with repair kit. Unit tested good. Collected parts and labor.
Christian G.
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Issue stated by customer: ice maker heating up too much melting ice. Thermistor ordered by DH. Replaced thermistor. Unit test good. Informed customer of survey.
Tommy B.
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Customer stated that the unit began flashing error codes. Provided pictures to document the errors F1E0 F2E1. Found issue to be faulty console. ; ordrng 1 W11087457 (console)
Steven G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found lots of suds found unit not draining found plug in garbage disposal, removed plug checked operation unit is working normal now"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HSO1 As per techline recommendation advised customer to link to WiFi to download update for oven.
Steven G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Checked refrigerator found unit low on freon, added dye drier and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 12/11 WED !"
Colton B.
VENTHOODS WHIRLPOOL UXT5536AAS3 Issue is a noisy vent hood. Customer showed video of the venthood fan operating loudly. Ordering a vent hood fan motor to resolve issue.; ordrng 1 WPW10291577 (motor-fan)
Jim G.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Customer tried to cancel appt.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part arrived damaged out of box. Ordering new shield.; ordrng 1 WPW10194474 (shield)
Christian G.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer: ice bin frosting up and making ice a solid piece. Replaced stepper door and gasket. Touch display not responding on one button. Ordering door control to resolve issue.; ordrng 1 W11130216 (cntrl-elec)
Richard G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer complaint is that the refrigerator will stop cooling intermittently. When it stops cooling there is a loud buzzing sound coming from behind the refrigerator. Entered diagnostics. Unit will not test fc or rc thermistors. Display is blank during these tests and will not advance. Determined a bad display/control compressor also does not kick on at times and needs to be unplugged and plugged back in to get it going. Quoting customer on possible costs of electronic controls and compressor.
Tommy B.
DISHWASHER WHIRLPOOL WDT720PADM2 Swapped out pump and motor along with water inlet with no resolution for water problem. Found it should be control not sending enough voltage to the water inlet valve. Ordering control to resolve issue. ; ordrng 1 W10854231 (cntrl-elec)
Richard G.
RANGE WHIRLPOOL WEG745H0FS0 "Customer states that the oven worked the first few times after replacing the igniter. After that it was hit or miss. Check igniter. Working as it should. Oven burner looks like it has caught fire and holes are stopped up, also burned down to the regulator. Need to order oven burner and regulator. There is no sign of grease or anything that could have spilled and caught fire. Nothing showing that the customer could have caused the issue.; ordrng 1 W10764654 (burnr-oven) and 1 W10861656 (regulator)"
Steven G.
RANGE KITCHENAID KSEB900ESS0 "Checked range found burners working properly at this time, checked oven found temp is normal could not find any problems, customer is upset about oven cavity being discolored after bake element shorted and blew thru cover, oven liner is not a serviceable part."
Richard G.
RANGE WHIRLPOOL WEE510S0FB2 Replaced control and cooktop. Tested to complete. Unit is good to go.
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW1 "Replaced gear case wash plate and screw due to oil coming from gear case in the process of changing components found , basket worn down. Not allowing to spin properly.; rqstng P&A on 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket)"
Steven G.
RANGE WHIRLPOOL WFE540H0AS1 "Checked range found burnt out bake element, element shorted and took out control board needs both, customer will ether buy new range or fix themselves or may call us if so order W10348707 378.51 and W10289097 70.00 plus 50 dollars labor"
Sherman J.
WASHER WHIRLPOOL WFW5620HW0 Found unit un level. Leveled unit. No further issues at this time.
Colton B.
WASHER MAYTAG MVWB765FW "Issue is a clicking noise when in agitation. Finding noise coming from motor stator assembly. Ordering parts and returning. This issue is the same as the 11/6 visit. Since that was under warranty, this should be covered. Letting AE know to confirm. Gate code 2473.; ordrng 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 WPW10238319 (screw)"
Christian G.
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: washer leaking from front of door. Could not get washer to power on or go into diagnostic mode. Voltage tests good. Ordering parts.; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Tommy B.
WASHER MAYTAG MHW5630HW0 "Called techline spoke to Leon. Stated that unit is working normally and that the pedestal along with type of tile will created the issue. Eco,mended getting pads to restrict movement. SR7726505240"
Christian G.
DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated: dishwasher would not power on. Voltage tests good. Could not turn on or put dishwasher into diagnostics. Found control not getting any voltage from wiring. Ordering wiring harness.; ordrng 1 W10832780 (harns-wire)
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Needed to reschedule due to need for tool to remove doors properly to access terminals for harness. ; schdld next appmnt for 12/3 TUE !
Jim G.
WASHER MAYTAG MVWB835DW4 I could not duplicate the issue but the customer described why may have been an over load or possibly an intermittent gearcase issue. However at the moment after testing the unit rigorously it appears
Shawn W.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received E5 F0 error code off balance load in machine. There is a squeaking on the machine. On initial Home Depot installation, the installer forgot to remove the shipping plugs. Home Depot came back out to balance the machine. I checked the leveling of the machine and it is balanced. The floor is even, balance, on a first floor concrete foundation, 12 inch tiles. Called Tech-Line and spoke with Kathy. There really was not much she could tell me except to identify where the squeak was coming from. My initial instinct was from the right panel. I called SG he pretty much told me the same thing but did suggest I check the springs. I took off the rear and top panel to make my best estimate. I believe it is coming from a combination of the right panel and the base on top of the pedestal. I decided we will need to change out the left and right panel, the base and the pedestal. I called Whirlpool Tech-Line again and fortunately got Robert (he
lreyes@appliancecareoftexas.com
RANGE WHIRLPOOL WFG114SWB1 Concern was unit kept showing a F1 code. Check control board. Check continuity. Check sensor. Every check right. Clear error code. Ran unit to bake at 400 for 10 minutes every check right. Job complete. Service fee collected.
Christian G.
DISHWASHER AMANA ADB1400AGS1 "Issue stated by builder: washer has no power cord, has damaged hinges. Re attached hinges and springs for proper operation. Installed kick plate and replaced inner door. Found plug underneath washer. Unit test good."
Steven G.
RANGE WHIRLPOOL WFG525S0HS1 Checked range found left front burner not lighting is sparking but will not light ordered head and caps; ordrng 1 W10515455 (burnr-head) and 1 W10850506 (cap-burner)
Justin R.
WASHER WHIRLPOOL WFW95HEDW0 "F3E1, F6E3 seen in system faults. Pressure sensor is showing bad, ran unit through diagnostics all test passed and didn’t pop up codes again. Running unit through diagnostics one more time. Need to order control and ui panel. Using CRP for parts. Quoted for 200 on labor. ; ordrng 1 W10580186 (harns-wire) and 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Jim G.
DRYER MAYTAG MEDB200VQ1 Confirmed error. L2 error appears unit. Ordered parts. ; ordrng 1 280148 (cutoff-tml) and 1 WP3390719 (fuse-thrml) and 1 WP8544771 (element)
Jim G.
WASHER WHIRLPOOL WTW7000DW4 Customer indicated that the loads will sometimes knock around. Verified proper function but might be a leveling issue. Explained a possibility that it could be due to a faulty spin basket or gearcase. if issue continues to happen when washing normal size loads.
Shawn W.
RANGE WHIRLPOOL GR563LXSB1 Replaced control board. Fully operational. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Need to order control and ice maker, not getting 120 to ice maker. ; ordrng 1 W11088499 (cntrl-elec) and 1 WPW10251076 (icemaker)"
Justin R.
DRYER WHIRLPOOL WED6620HC0 "Ran unit through diagnostics, all test are working. Went over how the sensor works. Recommended using timed dry if not using same kind of clothing. Unit is good to go. Went over survey with customer and leave behind."
Ezequiel V.
DISHWASHER JENNAIR JDTSS244GL0 Checked dishwasher found control not responding when buttons pressed ordering new control and drain pump for the no drain issue; ordrng 1 W10531320 (pump-drain) and 1 W11251295 (cntrl-elec)
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC704FBS01 Ordering water valve ; ordrng 1 W11095287 (valve)
Richard G.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Display is showing black lines across. Customer does not want a repair, she wants a new oven. Customer contacted Whirlpool while I was in home asking to speak with the TCT special group. Unavailable due to hours. Oven in this home is Model WOS72EC0HS01, serial number D90309044. Notes for this job are for a different oven in a different home, per builder. Customer says Whirlpool has told her her oven has been serviced multiple times. She is working with the builder to get a new oven. If unsuccessful, we need to order a control and control panel for return visit.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Steven G.
DRYER AMANA NED4655EW1 "Checked dryer found unit working properly, customer has a vent problem lint is on inner door and wrong side of lint screen. Customer to get vent pipe cleaned out."
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Ran diagnostics received error code F8 E0 upper cool fan speed. F6E4 UI to control state status. Ran component activation tests. They are all working but the back and broil loads are shutting down. I’m ordering both control boards, UI and both blowers. I will return to vendor if the UI and blowers are not needed.; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec) and 1 W11105007 (console) and 1 W11200129 (blower) and 1 W11200129 (blower)"
Colton B.
OVEN WHIRLPOOL n/a Issue was that the upper bake element wouldn’t ignite. Replaced igniter to resolve issue. Unit tested good.
Shawn W.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Ran diagnostics and found no faults and all component loads activated. Will need sealed system tech. Internal temperature at 55 degrees F; saved tckt
lreyes@appliancecareoftexas.com
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue was oven not heating up. Found bad thermostat. Replaced thermostat. Ran unit at 400 for 10 minutes. No issues. Unit working as design now. Job complete ; used 1 WP4449751 (THRMST-FIX) from stock
Devon F.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit soap dispenser didn’t latch close ordering new soap dispenser to resolve issue.; ordrng 1 WPW10671905 (deterg disp asm)
Ezequiel V.
RANGE AMANA ACR2303MFW3 Checked range found no issues with range good heating from all coils on cooktop. Good bake element and broil element. No further issues. Job complete.
Devon F.
DISHWASHER AMANA ADB1400AGS1 Customer complaint was unit not drying replaced control board to resolve issue unit operating as designed.
Ezequiel V.
RANGE AMANA ACR2303MFW3 "Checked range found no issues with range good heating from all coils on cooktop. Replaced bake element, ran bake cycle. Good bake element and broil element. No further issues. Job complete."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Replaced capacitor, magnetron, transformer and tested unit to complete. Unit is heating and working correctly."
Christian G.
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 "Reschedule, need additional part.; ordrng 2 WP596669 (clamp)s and 1 WP692699 (hose)"
Devon F.
MW-HOOD COMBO WHIRLPOOL WMH31017HS-3 customer complaint was unit would spark and smell burning tech verified unit is sparking and smell burning even at the outlet tested outlet for proper voltage test passed called tech line and safety file numbers 7726506576 file number for safety 7726491283
Christian G.
WASHER AMANA NTW4516FW3 Issue stated by customer: washer not spinning. Replaced wire harness and motor. Ran unit through automatic test and calibration. Unit failed calibration on spin test. Button on console damaged. Ordering parts ; ordrng 1 W10888103 (console) and 1 W11255272 (gearcase)
Christian G.
WASHER MAYTAG MVWB765FW3 Customer unable to provide proof of purchase.
Jesus C.
DRYER AMANA NED4655EW1 Arrived at store. Store is closed. No employees. Will reschedule. ; schdld next appmnt for 12/3 TUE !
Devon F.
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Customer complaint was unit dispenser didn’t work replaced dispenser bracket to resolve issue unit operating as designed.
Devon F.
RANGE WHIRLPOOL WED4850HW0 Customer complaint was unit door seal broken replaced door seal unit is operating as designed
Jesus C.
DRYER WHIRLPOOL WED4815EW No room to test unit. Will come back on later date. ; schdld next appmnt for 12/4 WED !
Christian G.
WASHER WHIRLPOOL WTW4915EW1 "Issue stated by customer: washer making noise while spinning. Replaced motor, belt and gear case. Unit test good. Informed customer of survey."
Devon F.
MICROWAVE OVEN WHIRLPOOL WML55011HS2 Customer complaint was unit display was dim replaced control boards and control panel to resolve issue unit is operating as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new inverter. Compressor still not running. Getting 120 ac from black and white. Getting 6 dc from red and black connector. Called techline. Sr 7726513224. Compressor is bad. Will have to order new compressor. Scheduled job for sealed system tech. ; ordrng 1 W10653004 (compressor)
Devon F.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Customer complaint was unit display was black replaced control panel to resolve issue unit operating as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Installed new dampener. Tested unit. Air dampener is working properly. No issues during testing. Job complete.
John L.
DISHWASHER JENN-AIR JDTSS246GP0 "Installed components, tested unit. Now unit working on all cycles, but water valve issue occurred. Valve remaining open and dispensing water continuously. Cut water to dishwasher, will need to order valve to resolve. Do not have one on hand in TS. Order and expedite if possible.; ordrng 1 W10327249 (water inlet valve)"
Christian G.
DISHWASHER JENN-AIR JDTSS246GP0 Issue stated by customer: clip fell off of 2nd rack. Re installed clip. Unit test good. Informed customer of survey.
John L.
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Inspected unit, found issue with gasket. Tried reforming, but gasket to brittle. Replace to resolve this.; ordrng 1 12466105 (switch,rocker arm) and 1 W10443316 (gasket-fip)"
John L.
WASHER WHIRLPOOL NTW4516FW3 "Inspected unit, found issue with basket. Balancing ring on top of basket not attacked to basket and moves freely. Causing noise that is being heard from unit. Replace basket to resolve this issue.; ordrng 1 W10554251 (spin basket)"
Christian G.
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: console damaged upon install. Replaced console. Unit test good. Informed customer of survey.
John L.
WASHER MAYTAG MVWB765FW3 "F3E2 F0E4 F8E1, long fill as well as temperatures fault. Tested valves, issue with hot side. Not dispensing water as should. Replace valves to resolve issue ; ordrng 1 W10758828 (valve)"
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Call customer before arrival no answer left voicemail. Arrived at location customer had not followed unit or removed any groceries from inside. This is not the second or even third time this is happened. Reschedule customer for next week.; schdld next appmnt for 12/4 WED !
Devon F.
RANGE KITCHENAID KCGD506GSS00 Customer complaint was unit burner stays on upon arrival customer stated unit got fixed by someone else unit is operating as designed.
Adam H.
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Sr# 7726503051. Now that I can actually physically inspect unit I have determined that door seal for freezer has ripped and pulled out significant amount of insulation. Call tech line to Confirm if I did in fact order the door that it would come factory with the door seal already attached tech line has confirmed that and will be ordering the door to resolve this issue SR number above. I did inform customer that weight time for these kind of parts is significant 15+ weeks because of that I have not scheduled a return date.; ordrng 1 W10624503 (dor-fip wh)
Devon F.
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit not drying clothes checked heat coming from exhaust tube getting 157 degrees tech noticed washer and dryer are in the opposite spots so the exhaust tube from dryer has to travel all the way around washer to get to wall. Called tech line to confirm. Unit is operating as designed.
John L.
MICROWAVE KITCHEN AID KVWB606DSS2 "Inspected unit, found front led bracket was not seated into the slots properly causing part to appear bent. Reseated bracket and issue has been resolved."
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code F7 E7 unable to reach target RPM. Unit does shake uncontrollably at hi RPM and shakes just as violently when revving down. Replace basket gear case wash plate capacitor actuator clutch and belt to resolve issues. Job will require authorization.; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Not all parts for the shop have been received. Re-ordering missing parts reschedule for next Wednesday. I did contact customer with our apologies and an understanding that parts will be made available for her for the following week.; ordrng 1 W10826037 (harns-wire)
Adam H.
DRYER MAYTAG MED6630HW0 Inspection of unit shows Interface not responding as it should. Replace control and UI to resolve issue; ordrng 1 W11170771 (CONTROL ) and 1 W11296404 (console)
John L.
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed door, issue has been resolved."
Chris S.
WASHER ROPER RTW4516FW2 The pressure sensor hose is clear and isn’t leaking anywhere. The washer still continues to over fill. Control isn’t sensing water level correctly. Advised customer to not use the unit until we replace the control. ; ordrng 1 W11170318 (cntrl-elec)
John L.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed compressor, charged unit.nissue has been resolved."
Chris S.
KITCHEN KITCHENAID KDTE334GPS0 I installed both upper tracks and upper rack. The ware basket is also broken ; ordrng 1 W11240750 (baskt-ware)
John L.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Defrosted unit, installed components. Issue resolved."
Adam H.
DRYER MAYTAG MEDX655DW1 Inspection of unit shows power cord burnt and scorched coming from receptacle. Advise customer to contact professional electrician to resolve issue. Unit not getting correct voltage
Chris S.
WASHER WHIRLPOOL WTW8500DC5 The washer lid is broken at the left hinge corner ; ordrng 1 W11101421 (lid)
Adam H.
DRYER MAYTAG MED6630HW0 Install components tested unit temperatures stay consistent unit is running as designed. Issue resolved
Chris S.
DISHWASHER KITCHENAID KDPE334GPS0 I installed the console and lens cover. All operations check ok. Customer will observe.
Chris S.
DRYER MAYTAG MEDB765FW0 I removed hardened glue with sandpaper and adjusted the front rollers up a bit. All operations check ok. Customer will observe. If we are called back on this issue we need to order and replace the front bulkhead.
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 I installed the ice bin and shelf. All operations check ok. Customer will observe.
Chris S.
REFRIGERATOR KITCHENAID WRV986FDEM01 I installed the ice bin and turned on the icemaker. The freezer icemaker has been making a lot of ice. All operations check ok. Customer will observe.
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, found no operation at control,tested 120v to control checked ok,found green led light on control not on,diagnosed toneed main control ; ordrng 1 W11170319 (cntrl-elec)"
Chris S.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 I installed the door and checked operation. All operations check ok.
Doug M.
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for not washing dishes, found unit would fill, wash motor not starting, verified 120V too motor, diagnosed unit needs pump and motor assembly.; ordrng 1 W11025157 (pump&motor)"
Chris S.
WASHER WHIRLPOOL LAT5006AAE Lid switch connections seemed to be faulty. When I adjusted wiring the switch began.to work again. If customer calls back we need to order and replace the lid switch.
Doug M.
REFRIG KITCHENAID KUIS18NNTB0 Performed service diagnostics found on unit found in step 2 evaporator thermistor test thermistor is shorted not allowing temp reading to make ice ; ordrng 1 WP2313635 (thermistor)
Chris S.
OVEN WHIRLPOOL WFE320M0ES2 The control board is getting the correct voltage but isn’t responding. I replaced the control and checked operation. All operations check ok.
Doug M.
OVEN WHIRLPOOL WFE320M0EB2 "Replaced bake element due to short in element,tested unit found bake element would not turn on,tested 240v to unit checked ok,found bake relay not sending power to element,diagnosed to need oven control ; ordrng 1 W11122555 (cntrl-elec)"
Doug M.
REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Inspected unit for not cooling fresh food section,found heavy ice build on top of evaporator cover due to icemaker over filling,diagnosed to need fill valve and icemaker ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10190965 (icemaker)"
Doug M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced listed parts due to dispenser and ice making issues,tested unit operation checks ok"
Doug M.
FREEZER WHIRLPOOL WRT311FZDW01 "Replaced control box due to unit no maintaining proper temps after compressor replacement,tested unit operation checks ok"
Jesus C.
WASHER MAYTAG MVWB300WQ1 "Lid is rusting apart. Hinge is broken and top is damaged. Ordering new hinges, lid, and top. ; rqstng P&A on 2 8563964 (hinge arm,lid)s and 1 W10119497 (lid) and 1 W10141678 (top) and 1 W10141679 and 1 W10141680"
Jesus C.
DRYER MAYTAG MEDC465HW0 Installed new timer. Still not getting heat. Called tech line. Sr 7726486918. Found bad temp select. Ordering new selector. ; ordrng 1 8578354 (swtch-temp)
Devon F.
RANGE AMANA AER6303MFS2 Customer complaint was unit door hinge broke unit door hinge bent up tried to fix hinge but part is too damaged ordering new hinge to resolve issue.; ordrng 1 WPW10299225 (hinge-door) and 1 WPW10299227 (hinge-door)
Jim G.
DISHWASHER WHIRLPOOL WDT720PADM2 Determined issue was due to faulty motor. Ordered part. Will return. ; ordrng 1 WPW10671941 (pump&motor)
Jim G.
MICROWAVE OVEN JENN-AIR JMW2430DS01 Confirmed faulty UI panel. Collected serv fee and labor. Part is covered by warranty. Will return to repair. ; ordrng 1 W10887855 (panl-cntrl)
Jim G.
VENTHOODS KITCHENAID KVUB406GSS00 Faulty leds. Ordering. ; ordrng 2 W11109591 (light)s
Sherman J.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Ran diagnostics on unit. Found fan in refrigerator bad. Ordered parts to resolve issues. Checked truck stock. ; ordrng 1 W11087438 (EVAPORATOR FAN )
Steven G.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Checked refrigerator unit will need freezer door door has dents and rust spots, unit not getting any water with filter in place after removing filter good water flow ice maker should work properly till housing and door come in; ordrng 1 W10394053 (housing)"
Richard G.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Need to reschedule. Individual home was a minor, maintenance cannot go in if only a minor is home.; O-emld tckt"
Richard G.
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Customer complaint is that the unit stopped dispensing water the same day I was here last. We have replaced water valve W11312191, water valve W11194380, and dispenser UI W11330487, and pressure regulator (one of the previous water valves?). Called techline, took 20 minutes to get a technician on the line,and was disconnected while giving the summary of work done on the unit. Called back but was unable to reach anyone. Called techline, spoke with Liam, says there are no other parts that can be installed to fix the issue, and that parts installed already should have fixed it. He is sending problem report to engineering, and that engineering will contact me in 5-7 business days if there is a repair. If not, they will be contacting the customer about replacing the unit. File number 7726206341.; schdld next appmnt for 12/18 WED !"
Sherman J.
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Upon arrival checked glass. Ordered parts to resolve issues. The glass assembly in middle is broken. ; ordrng 1 WPW10347596 (GLASS ASSEMBLY )
Jesus C.
WASHER MAYTAG MVWB835DC3 Installed new hinges and door latch. No issues during testing. Tested to complete.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Customer stated that the unit is leaking from the back. Ordering water tube to resolve issue. ; ordrng 1 W11296969 (reservoir)
Justin R.
DRYER MAYTAG MEDB835DC4 "F2E1 only code stored in unit, running through diagnostics. All test passed, ran unit under a timed dry 3 times and each time the unit did what it was suppose to do. Unit is working as designed, explained to customer how the settings work for drying correctly. Went over survey with customer and leave behind."
Ezequiel V.
WASHER WHIRLPOOL WTW4816FW2 "Replaced pulley shield, ran washer no issues, no error codes. Pulley no longer rubbing on shield . Job complete."
Christian G.
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 Issue stated by customer: water leaking from washer. Found water valve cross threaded allowing water to leak. Also recommended customer to replace filters in hose as one was torn and had rust sediment obstructing valve.; ordrng 1 W10919200 (valve)
Devon F.
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would not advance through cycle replaced inlet valve to resolve issue.
Justin R.
REFRIGERATOR KITCHENAID KSRS25RSMK01 Replaced ice dispenser motor and tested to complete. Unit is good to go.
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called techline spoke to Dave. Recommends swapping out led. Maintenance has one on hand. Unit testing good now.
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB835DC4 Costumer complaint is unit not dispensing water. Found bad water valve. Ordering new parts. ; ordrng 1 W10758828 (valve) and 1 W11105155 (cntrl-elec)
Sherman J.
RANGE MAYTAG MER8775AS0 Ran diagnostics on unit. No error codes. Temp is 30 degrees off. Called tech line. Spoke to Butch. Sr#-7726489067. Said need to have thermal coupling for accurate readings. Found store demo on turned off. Unit is functioning as designed. Yes to survey and leave behind.
Tommy B.
RANGE JENN-AIR PRG4810LP Quoted for p&l. Found issue to be faulty igniter WP73001165. Customer will call back if they wish to proceed with repairs. ; rqstng P&A on 1 WP73001165 (igniter- 1)
Justin R.
DISHWASHER KITCHENAID KUDS02FRSS1 Ran unit multiple times and was able to see it work all the way through. Spoke with customer about possible issues but to just use as normal and keep and eye on making sure door is shut all the way.
Steven G.
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Checked refrigerator found control board not responding, tried to put in diagnostics could not get board to react, replaced control board checked operation unit working properly now"
Steven G.
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found unit not heating, checked operation dryer not getting 220 volts found bad wall outlet adjusted prongs on cord made contact to test found vibration noise coming from element found tech didn’t put screws back on element tightened down now running properly, will advise customer to have wall outlet changed out, dryer is working properly now"
Jim G.
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 Determined issue was power at the wall. Only receiving 120 VAC.
Shawn W.
DISHWASHER WHIRLPOOL WDF330PAHS3 "The brown wire to the water valve was not connected. After being connected the dishwasher filled, washed and drained. Fully operational. Job complete. Builder was not available for signature."
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console. Entered diagnostics, no errors. Conducted component test, all component loads working. Preheated oven to 350 degrees F, reached desired temperature. Fully operational. Job complete."
lreyes@appliancecareoftexas.com
DISHWASHER KITCHENAID KDTE204GPS0 Gatecode#1719. Issue is unit not dispensing water. Check units water. Unit has good water but bad pump motor. Not letting enough water. also found control board not responding to unit. Ordering new parts. ; ordrng 1 W10913608 (cntrl-elec) and 1 W10917112 (pump&motor)
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer sliders are corroded and hard to open/close. Found sliders need rivets+rivet gun to attach to freezer arms. Rescheduled.; ordrng 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket RT) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket RT)
Colton B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue is that the evaporator keeps frosting up. Replaced control board to resolve issue. Defrosted Evap, unit tested good."
Colton B.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS "Customer issue was that oven is too cold. Replaced control board, unit now gets up to heat. Unit tested good."
Christian G.
REFRIGERATOR KITCHENAID KRSC703HPS00 Issue stated by customer: refrigerator doors uneven. Removed refrigerator door and removed spacers. Contractor stated doors still un even by 3/16. Recommended gasket replacement on each door. Contractor wants unit replaced. Please review pics.; O-emld tckt
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW0 Issue is unit shaking while spinning. Found unit need it to be calibrated. Ran calibration. Unit now not shaking. If costumer calls back send suspension assembly part W10594080. Service called collected.
Ezequiel V.
REFRIGERATOR MAYTAG MSS25C4MGW00 "Checked refrigerator ice maker found ice maker working intermittent, checked voltage to ice maker good voltage , checked switch good voltage moved rocker switch up and down ice maker started harvest mode. Ordering on/off switch jumper cable and rocker switch.; ordrng 1 W10646076 (wire-jumpr) and 1 W10656772 (switch,rocker arm) and 1 W10666871 (rocker,switch)"
Shawn W.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced Copernicus ACU. Ran diagnostics, no errors. Conducted component activation test, all loads worked. Preheated oven to 350 degrees F. Reached desired temperature. Fully operational. Job complete. Did not need the UI."
lreyes@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint is unit not creating dishes. Ran diagnostics on unit found code f4e3. Bad motor. There’s water going to unit but not power to dispense water in arms due to bad. Sump motor Assembly. Costumer will call Lowe’s to see if they can help cover part or labor. Costumer will call if they deside to get part. W10917114 motor assembly. Collected service call.
Jim G.
DISHWASHER MAYTAG MDB4949SDZ0 Upon return found overfill switch level was out. I probably did not close the overfill switch housing all the way. Re- assembled switch assembly. Issue resolved. Apologized to customer for inconvenience.
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW2 Issue unit still not cleaning clothes. Leaving soup. Ran diagnostics no codes found. Ordering new board. And drawer. ; ordrng 1 W10447975 (slider) and 1 W10794835 (drawer) and 1 W11183368 (cntrl-elec)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DC3 Ran service cycle found no errors and found unit sudsing over customer has never ran clean cycle. Advised customer on correct amount of detergent to use when washing and also how to use the clean cycle and affresh. This will remove residue and stop white marks from getting on clothes all operations normal advised of survey and paper.
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Found water dispenser not dispensing, ice maker has been making ice. Ice dispenser will not dispense ice either, ordering ui and control for unit. ; ordrng 1 W10867574 (cntrl-elec) and 1 W10913947 (valve) and 1 W11114473 (panel-ui)"
Colton B.
COOKTOP ELECTRIC WHIRLPOOL WCE55US6HB00 Customer issue was cooktop not powering on. Found issue to be a bad plug. Customer having electrician out to fix.
Devon F.
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light would not work replaced control board to resolve issue unit operating as designed.
Jesus C.
WASHER WHIRLPOOL WFW72HEDW0 Complaint is unit will not spin clothing completely. Tested washer. Couldn’t find any issue during testing. Found service pointer for issue. Ordering new ACU. ; ordrng 1 W10909372 (cntrl-elec)
Devon F.
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit would get F9 error code replaced control board to resolve issue.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF520PADM7 Called trade partners spoke to Laney she gave me authorization number WNFE3NFAPL1. Ran diagnostics git fault code indicating heating issue. Checked heating element and got open circuit. Ordered replacement heater element.; ordrng 1 W10441445 (heater)
Jesus C.
REFRIGERATOR JENN-AIR JCB2389DRS Complaint is water leaking from freezer section. Found evap drain hose is clogged. Cleared drain hose. Can’t pull unit to check the drain from the back of unit. Will need second tech for assistance. Ordering heat probe for unit. Quote 80 for second tech fee. Customer will have friend help move appliance. Quote 150 for labor. Called NR for discount for customer. Approved military discount. Service fee for military is 95. Collected service fee. Will collect parts and labor on next visit. ; ordrng 1 819043 (heat-probe)
Colton B.
OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue is that oven keeps blowing fuse. Replaced fuse from truck stock, unit tested good. Removed shims to keep fuse from blowing again. Unit now sits perfectly flat in cabinet.; used 1 WPW10545255 (FUSE) from stock"
Richard G.
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Replaced control and lid lock. Lock will nw function, but is missing the magnetic piece in the lid to make it stay. Ordering lid.; ordrng 1 W11189136 (lid)"
Christian G.
WASHER MAYTAG MVWC565FW Unit sold.
Tommy B.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Customer stated issue is the unit is not dispensing water properly. Ice is being made. Water is trickling with and without filter which is 5 days old. Found issue to be faulty inlet valve. ; ordrng 1 W10865826 (valve)
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB765FC0 Installed new door catch tested door and dryer all operations normal advised customer of survey and paper.
lreyes@appliancecareoftexas.com
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue is UI keep turning off. Found bad UI. Console keeps glitching. Ordering new console ; ordrng 1 W11107237 (console)
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB835DC4 Checked dryer. Terminal block was getting zero voltage. Breaker had been tripped. Reset breaker and now unit is powered up and operating properly. Did amp draw checked for shorts to ground on L1 L2 ground and neutral no issues customer needs electrician to inspect wiring/breaker advised customer of survey and leave behind.
Jim G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Confirmed issue. Gasket was damaged. Also seems that rails are misaligned. ; ordrng 1 W10443320 (gasket-fip) and 2 WPW10120018 (slide rail (frz))s
Colton B.
COOKTOP GAS KITCHENAID KGCU483VSS02 Issue was front left burner not lighting. When lit manually the electrode continues to click. Issue believed to be that the electrode is not sensing heat or close enough to light gas. Ordering a new orifice holder and black cooktop to resolve issue. Parts covered under warranty. Quoted for SC+L. Gate code1565; ordrng 1 W10352969 (cooktop) and 1 W10846622 (holder-orf)
Justin R.
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Customer complaint was unit not igniting correctly, I observed customer turning unit past the ignite portion on cooktop a couple of times. Also must allow the gas to come in once ignite has been initiated. I showed customer correct way to ignite cooktop. Checking all burners again to verify everything is working. Unit is working as designed. Went over survey with customer and leave behind."
Sherman J.
WASHER WHIRLPOOL WTW4816FW2 Changed lid lock. No further issues at this time.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE505W0HW1 Customer complaint is oven is 50 degrees off from what her analog thermometer reads. Followed procedure for service pointer W10565140 found average temperature was 356 once this was completed observed analog thermometer and found it finally reached 350 after 3 heating cycles explained to customer unit performing correctly and that analog thermometer is delayed by actual time as much as 30 minutes customer not happy with this answer a called tech line spoke Mike SR number 7726488210 he agreed unit is working correctly. Educated customer on proper oven use.advised of survey and paper.
Colton B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was a broken water line. Replay ate really line, no more leaks. Talked to customer about survey."
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4815EW1 Door strike was not installed securely. Removed and resecured door strike. Door operating properly. No further issues at this time.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Called Trade Partners spoke to Tiffany she confirmed ELW from KB, found freezer door handle set screw fell out, found screw under the FC installed with loctite t ensure no further issues and tightened set screws on all handles all operations normal advised of survey and paper."
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the water pressure out of the dispenser coming out real slow and the ice production is really low. Will need to order water valve for unit and schedule for Monday. ; ordrng 1 W10913947 (valve)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Called Trade Partners spoke to Paige for ELW confirmation she verified unit is good under ELW and was told they will cover one instruct. Complaint is not drying dishes ran service cycle no error codes, went through cycle at end heater came on. Explained to customer unit working and that plastics will not dry in unit to use rinse aid and to prime hot water before starting unit. Advised of survey and leave behind."