Checked refrigerator found refrigerator not leveled causing squeaking when opening door. Leveled refrigerator checked door no issues refrigerator is working as designed. Job complete.

Checked dishwasher found no error codes during testing or operation heater is turning on as designed. Advised customer of using rinse aid and proper loading of dishwasher. Unit is working as designed. Job complete.

Replaced motor due to motor not rotating up after replacement tested dishwasher no issues. No error codes dishwasher is working as designed. Job complete collected all fees.

"Tested microwave found no issues with heat good heat, checked for error codes none found. Microwave is working as designed. Job complete."

Checked washer found inlet valve not actuating and error code F8E1 replaced valve tested washer no issues washer is working as designed. No issues during testing or operation. Job complete.

Checked washer found weak suspension replaced suspension leveled washer no issues washer is working as designed no error codes found during testing. Job complete.

"Replaced faulty actuator (shifter) however revealed the gearcase is slipping and causing issue during the spin and agitation cycles. The washplate is seized to the gearcase. Will need to replace the basket, tub, washplate and the affected gearcase. Please contact customer once part is available for installation. ; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Wash Basket) and 1 W11219115 (Outer Tub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase), states that autho needed"

Replaced faulty sump. Issue resolved.

"Found the recirculating pump bad, replaced and tested to complete. Unit is running through cycle now."

"Customer complaint is that the unit shakes and rocks on every cycle. Tested out suspension and found it to be very loose. Entered diagnostics and found error codes F0E4 high water temperature rinse cycle. F2E1 stuck key. Replaced suspension. Found water lines switched, with hot entering cold, cold entering hot. Switched hoses. Tested to complete. Unit is good to go."

"Only seeing F0E5 stored, unit did not accept diagnostics. Unplugged unit for about 2 minutes tried again. Was able to get unit into diagnostics mode. Tested test 12, unit passed. Will reschedule for control board but will have customer call in after she runs a load and see if the corrections fixed problem fully. ; schdld next appmnt for 4/30 FRI !"

Checked refrigerator found foam under door causing door to lift up and down removed foam no issues found left filler corner not installed ordering filler to resolve issue.; ordrng 1 W10761079 (filler)

"Customer called asking for me to call them. They had questions regarding their unit. Attempted to make contact at 10:50 am got vm, left message stating that I received their message asking me to call them, left phone number with direct extension. Attempted to call customer again at 12:13, got voicemail again and left same message as before. Attempted to call wifes cell at 12:14 and got vm there as well. Explained that got a message that husband asked for me to call them, gave phone number and direct extension there as well. All calls made on 3cx. Advised BP of the non answer. Also advised BP if didnt hear back from customer in an hour would close the ticket. Customer returned my call, I answered his questions. Customer stated wants to talk with his wife and ponder the repair prior to making the decision."

Replaced bellow due to leak at front of door after replacement tested washer no issues washer is working as designed. Job complete.

Installed new element. All elements heating. No further issues during testing. Tested to complete.

"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"

Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.

"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"

Replaced heating element and thermostat. Tested unit everything working properly.

Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)

Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go

Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call

"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"

Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.

Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)

Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock

Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should

Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)

Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out

It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)

I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.

"Replaced washplate, and gearcase. Tested to completion."

Customer complaint is that the right door pops open when the left door is closed. Found unit is not sealing properly. Will need gaskets for both doors.; ordrng 2 W10830274 (Gasket)s

Upon arrival husband stated thought wife canceled appointment. And she wasnt home to verify. He asked to postpone appointment. I advised to give us a call if they still need service

"Customer stated unit microwave stopped heating. Found when door is open a constant clicking coming from microwave control. Light isnt open. When attempting to start unit same clicking noise happens. Appeared to be an issue with the inline fuse, attempted to replace that from stock to see if that would fix, it didnt. Finding issue to be microwave control. Ordering microwave control to resolve the issue, also ordering console due to f6e4 error. Part is psp ; ordrng 1 W11325603 (Electronic control) and 1 W11297728 (console), used 1 W10138793 (FUSE-THRML) from stock"

"Custcomplaint is that the icemaker is not working and the ice bin is stuck in unit. Found ice buildup in the line, but icemaker functioning properly. Removed ice buildup. Tested out icemaker and valve. Working as designed. Tested to complete. Unit is good to go."

Installed new dye drier. Vacuum and recharge unit. Good pressure on high and low. Unit is working properly. Collected payment for repairs. Job complete.

Our customer is having problems with the check lint screen continuing to blink and the dry level is unable to change. Received old error codes F4E3 F4E4. Our customer recently had her dryer vent professionally cleaned. There is no air flow problem currently. The check lint light is working as designed. I showed our customer how it works. The dry level buttons are working. I explained solutions for times when the touch sensitive screen is not reacting due to different environmental conditions like humidity. Ran diagnostics cycle and the unit is functioning well. The unit was not level. I fixed this for our customer. Secured the dryer vent with zip tie WPW10339879. Unit is now fully operational.; used 1 WPW10339879 (Zip tie) from stock

Replaced trim piece damaged. Please charge to 02.

Last trip found faulty vent assembly. Replaced vent assembly to resolve the issue unit testing good now. No further issues at this point.

Replaced control board. Calibrated and tested unit everything working properly.

Last tech found dented doors. Replaced both but new freezer door came in damaged as well. Reordering freezer door. Advised of 8-12 weeks to get doors ; ordrng 1 LW10672966 (Freezer door)

Unit showing f2e0 keypad disconnected. Removed console to check the connections on ui. When reinstalling managed to make unit functional. This is a temporary fix. Will need console to fully repair unit. Ordering console to resolve the issue. Part oos ; O-emld tckt

"Customer complaint is that the unit works fins in normal cycles, but during heavy duty or bulky cycles the unit will barely fill the tub and will be extremely off balanced. Checked suspension on unit, all good. Will order control and pressure switch hose to resolve issue.; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure switch hose)"

Customer stated unit not cleaning properly. Ran diagnostics testing check unit. Finding issue to be spray arms are clogged up. Order upper and lower spray arms to resolve the issue. Part oos; ordrng 1 WPW10319027 (spray arm) and 1 W10448616 (arm-spray)

"Customer having issue with control showing error and having to restart. Unit shows error 4d21 which indicates a control issue. 624.19 p&l plus tax 680.40 total sc, p&l plus tax. Customer wants to proceed with repair. Ordering control, part oos. Collected second appliance rate sc. ; ordrng 1 WPW10169131 (cntrl-elec)"

Replaced agitator checked unit for any where we could snag or stair unit feels smooth Express the customer that I need to try to avoid wrapping clothes around the agitator by bundling them first customer to test unit

"Replaced front door panel for range, unit good to go."

Replaced idler pulley. Tested to complete. Unit is good to go.

Replaced door strike. Issue resolved.

Replaced motor sump tested unit everything working properly. Collected SC and P&L 474.47

"Checked washer found error code F2E1 stuck key, also heard grinding from gearcase. Ordering control board and gearcase to resolve issues.; rqstng P&A on 1 W10634026 (Control board) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam assembly)"

"I followed the two different instructions provided with the kit for the re-engineered interlock kit. They are counter to each other and poorly developed. I did what I thought was the correct way to connect the new kit. I called Whirlpool Tech Line to confirm that it is connected correctly. I spoke with Bruce. Although it was a struggle to communicate with him it was determined to be connected correctly. I reassembled unit and the test failed indicating door. I called Tech Line again and spoke with Bruce again. He again was not to helpful and was hard to communicate with. His instructions to remove one of the switches which should not have been necessary, led to me breaking one of the plastic retainer clips. I tried to call Tech Line with hopes of getting a different Tech with no success. I reached out to NR and he advised to order the needed part and we would arrange for DH, Senior Tech to come out with me on Tuesday. I called our customer to set the date.; ordrng 1 W11244494 (Interlock Kit)"

I texted our customer ahead of time as requested. I arrived at our customers home and he asked me to sit down. He clearly explained to me that they have had a problem with ice for 6 months and that he does not want a repair. He wants a replacement. He explained this to me about 3 times while using from my estimation 9 of two different 4 letter words. I told him 3 times that I understood and would see what I could do. I called Whirlpool Partner Team and spoke with Adrian and read him these notes from my experience and requested that this customer be placed on our do not service list. Documented. SR# 7730486443. Call with Trade Partners on 3CX.

"Called customer, customer stated they no longer need service. Customer tried canceling but did not go through. Job complete."

7730529092 customers concern is that when she wipes the cooktop particularly around the front that it causes the consul to act erratic also have complaints about cleaning the cooktop builder customer had concerns about oven temperature as well. Used thermocouple probe to test oven found that oven is accurate conventional oven also testing good explain to customer that they use the same sensors and essentially the same heaters call tech line on Consol issue tech line expressed to me that this problem can occur From the customer cleaning the product rigorously causing static electricity to effect lcd. Customer to call in to whirlpool warrantee to express that they are unsatisfied with the use of this product

Replaced faulty valve. Issue resolved. U tied tested properly thereafter.

Replaced user interface. Issue resolved. Unit tested properly thereafter.

Microwave panel has been replaced. Unit good to go.

"Unit was not dispensing correctly, found ice bin and metal coupling piece underneath not aligned correctly. Fixed and tested to complete."

I set up to change out the door. As I was removing the plastic to inspect it I found a dent on the bottom edge of the new door. This will need to be replaced with a good new door. Part ordered and the current one sent back to parts department as damaged. Pictures included.; rqstng P&A on 1 LW10728959 (Freezer Door)

I called Rich at Whirlpool Tech Line for guidance on best practices for applying the pad on the door switch. SR# 7730448921. Also call3d DH for his technique. I applied their guidance. The switch is now making contact and the water and ice are now dispensing as designed.

Our customer is having problems with the unit just filling up with water then doing nothing. It will not run and it will not drain. In diagnostics received error code F21 Long Drain. I removed bottom panel to check drain hose for obstructions. I drained the water with my wet vacuum while removing the filter. The filter and drain were clean. The resistance of the drain pump is 17.1 ohms. It should be approximately 12.3 ohms. The drain pump needs to be replaced. I advise our customer to not use the Lexi Shine cleaning product and to switch to Affresh. Remaining balance upon completion of repair. Part ordered.; ordrng 1 280187 (Drain Pump)

Customer stated that refrigerator is not cooling at all. Tried to put it in diagnostic mode and couldnt ordering control board and start device.; ordrng 1 W11353813 (Control board) and 1 W11092533 (start-dev)

Customer stated that oven working. Found issue to be faulty console board. Ordering console board ; ordrng 1 W11296171 (console)

Found that the icemaker is the culprit of the issue confirm this with tech line by jumping the optics after verifying optics were good and testing icemaker I have 120 V Fed to the icemaker and show the jumper being hot when Im jumping icemaker but icemaker is not moving icemaker is mechanically failing gave customer a quote for the icemaker repair which was a little bit too high for the customers interest explain to customer that if they change their mind they can call us back and we will order icemaker assembly and charge labor fee to come back collected service fee

"Called samsung tech support. Spoke with Issac. Over cooling in fridge compartment. Explained the situation. Stated to replace Evap cover for this issue. Ordering Evap cover to resolve the issue per tech support. Part was replaced less than a year ago, part under part warranty. Sc&labor under 90 day warranty 72C; ordrng 1 DA97-12608A (Evap cover)"

"Customer stated that unit bangs around all the time, checked errors. F0E5 off balance load, f7e7 drum not reaching target speed, f2e1 stuck key, f0e2 over suds. Cleared errors and calibrated unit. Ran auto testing to check unit. Unit is performing as designed. Educated customer on proper soap usage and loading properly. If issue persists please order W11419054 electronic control"

"Our customer was having problems with the unit taking time to dry 2 sheets and she was concerned about other cycles as well. I ran diagnostics and found no error, ran service cycle and all loads functioned as designed. Used Zip tie WPW10339879 to secure dryer venting to fix. Our customers maintenance is having the dryer vent cleaned out. Heating element is working as designed. Unit is fully functional now; used 1 WPW10339879 (Zip tie) from stock"

Last tech found busted ice maker fill tube. Confirmed diagnosis. Replaced fill tube to resolve the leaking issue. Then removed all ice from the leak as it was blocking one of the return air vents. Unit now testing good with no leaks. No further issues at this point. Advised customer may have some residual water that didnt come all the way out.

Tested unit. Found unit not shifting between spin and agitate. Found actuator disconnected from cam assembly. Reattached cam to actuator. Unit is working properly. Tested to complete.

"Last trip found Evap iced up. Replaced all parts per service pointer and previous conversations with techline to resolve this issue, electronic control, ui, Evap harness, damper, installed clamps and wire ties and replaced Evap cover. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period."

"Our customers ice maker was working fine after our previous Technician was here for a few weeks then it started making to much ice. Then it stopped making ice. I tried to start the unit and although it would light up it would not start the process. Water is on and the outlet has 120 VAC. I found that our customer has been using a non approved water filter. She explained that it was rely hard to get into the unit. These clones damage the water filter housing. I tried to remove it but it was going to break further. This housing is damaged and needs to be replaced. Breaking this out will also cause damage to the water filter cover and our customer will also need an official Whirlpool EveryDrop F2WC9I1 water filter. According to Technical Service Pointer W10863377 February 2016. No Ice / Water Spray this unit has the disconnected recirculation tube and will need to be replaced with re-engineered injected recirculation tube. As well, according to Technical Service Pointer W10901804 August 2016 Jenn-Air, KitchenAid, & Whirlpool 50# Ice Makers Ice Maker Does Not Fill With Water, this unit has the problematic valve with a short could and will need the re-engineered water valve with the long coil design. I will reschedule the grid cutter and the thermistor but these are more then likely not needed. I was directed to not charge a service fee by the company. No Service Fee Charged. I called our customer back with the explanation and quote. Service Matters was not attainable in the home due to the server being down or bad signal. I informed our customer to call the office if they would like to move forward. I have set the appointment for the earliest available time based on the information on parts location around the country. ; ordrng 1 W11266112 (Water filter housing) and 1 W10475416 (Water filter cover) and 1 F2WC9I1 (Water Filter) and 1 W10881366 (Valve) and 1 W10863947 (Tube)"

Complaint is some food in fresh food section will freeze. Only food in back and top half freezing. Frost buildup on top left of freezer door. Gasket making good seal. Will need to replace freezer door. ; ordrng 1 W11037733 (Door)

Found transferring bolts still in unit. Unit is good to go. Removed bolts.

Tested unit. No airflow. Found bad evap fan. Replaced fan. No further issues. Tested to complete.

I uninstalled the in cabinet oven. Removed the panels and replaced the appliance control board. I tested the unit and the F6E4 error code did not return. However the F8E0 error code did return at about 115 degrees F. I ran through the test procedures from the service manual and the voltage at the P5 and P4. One tors for VAC and VDC respectively were fine except the VDC was at 9 rather then 5. I hacked the integrity of the wiring and found that the wire for the fan was not fully set. I removed and reset. Preheated the oven to 350 degrees F. The blower operated as designed on low and the unit reached temperature with no return error codes. I went back into diagnostics and no errors returned. I reassembled the unit then reinstalled the oven back into the cabinetry. This unit is now fully functional.

"Replaced bad motor fan, unit good to go."

On call ahead asked customer if I could order part needed and reschedule it. Customer agreed. Ordering compressor and Evap again to resolve the issue. ; ordrng 1 W11126760 (compressor) and 1 W10836706 (evaporator)

Replaced hose found that unit still has a leak at the air diffuser must order part will collect full total on return ; ordrng 1 WP356363 (Siphon break)

Customer stated unit stopped making ice and was making awful noise. Found both to be caused by water not being supplied. Customer stated RO system broke and that supplies unit. Explained that is the ultimate cause of the issues. Ran diagnostics testing to check the rest of the unit. Found the water level sensor not functioning as well. Ordering recirc pump for water level sensor issue and in case lack of water caused pump to burn out. Scheduled for customer availability to allow plumber come out to repair RO system; ordrng 1 W11325175 (Recirc pump)

Replace water valve calibrated unit good to go

Unit is missing the shoot changed out separator as per last technician and as advised by tech line let customer tested unit found that ice was still shooting everywhere further inspection with tech line I concluded that this unit is actually missing a part the shoot which diverts the ice into the cup ordering part scheduling customer for first available day open Friday the 23rd; ordrng 1 WPW10435760 (Guide)

Tested unit before putting on parts found that there was no error codes since the customer has used it customer has been able to use unit just fine determined that the clicking noise I was hearing was a unit actually hitting the corner of the wall all functions are working appropriately closing alcohol returning parts customer has further issues they will give us a call

Customer stated that washer was giving them error LF. Found that issue was that company before us didnt erase error. Ran water valve test everything working good and also ran normal cycle and valve working as designed.

Replaced the control panel tested unit good to go

Replaced drain pump issue resolved.

Customer stated that there was leaking from float. Found issue to be build up under floater. Cleared build up. Tested unit everything working properly. Collected SC.

"Customer stated that dryer still squeaking. Found issue to be pully. ordering pully and blower wheel.; ordrng 1 279640 (pulley,idler) and 1 WPW10349492 (wheel)"

Our customer is having the same problem. The shifter became dislodged from the splutch. I reset it. Ran manual test for agitate and spin. It will work temporarily. According to Technical Service Pointer W11531483 Rev A Top Load Washers Will Not Agitate. There is a new re-engineered actuater that needs to be replaced W10815026. Part ordered.; ordrng 1 W10913953 (Actuator)

Placed valve and control unit tested good found that customer is having a water softener issue as there was resin in the water valves

Found that unit is leaking from the water valve cannot confirm whether its the tube or the valve itself doesnt appear to be repairable ordering parts parts team to reach out when all parts are available; ordrng 1 W10897719 (Valve) and 1 W11257051 (Tube)

Replaced a valve in the back and tested icemaker icemaker was not responding at first was able to get icemaker to jump and fill unit good to go

Replaced only hinges. The door was not the right part and turned out unnecessary. Collected payment.

"Tech did not order inner glass, need that part before door can be put together. ; ordrng 1 WPW10620754 (Inner glass)"

Customer complaint is that the unit is not powering on. Good voltage from wall. Replaced filter board. Unit still not powering on. Will need control panel and control.; ordrng 1 W10892389 (Control board) and 1 W11175576 (Control panel)

Customer complaint is that the unit is freezing up again and not cooling. Evaporator was not frozen when I arrived. Entered diagnostics and tested components. Service test 39 found rc evaporator thermistor open. Will need evap motor with harness and thermistors.; ordrng 1 W11033168 (Evap motor with thermistors and harness)

Replaced parts as per last technician had to re-terminate wiring due to new switches being bigger confirmed correct switch number and switch tape before doing so reinstalled unit good to go

Both the reservoir and the drain pump were needed. Ive replaced both. Issue appears to be fully resolved. I charged parts at cost as I believe I may have been partially at fault when extracting.

Upsom further examination I was able to determine that the condenser fan is at fault. No issue with pump. ; ordrng 1 W11123104 (Condenser Fan)