Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Checked dishwasher found no power at dishwasher checked plug found disconnected, dishwasher drained no issues powered on and ran cycle no issues, job complete."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8000DW4 Ran diagnostics and received error code F3 E2 Inlet water temperature fault and F0 E3 Overload and F8 E1 Long Fill and F2 E1 UI stuck button. Ran service test mode and found that the hot water valve is not working and will need to be replaced. Part ordered. ; ordrng 1 W11220230 (valve)
Near San Antonio, TX 78233
Jim G.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB4949SHZ0 Cleared obstructions from spray arms. Issue resolved collected service fee.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
WASHER MAYTAG MVW7230HW0 Our customer played a video of an tremendous rattling noise in the spin. Looked underneath and noticed no damage. Ran diagnostics and received no errors. Ran service test mode and all loads functioned as designed. I raised the legs on unit to eliminate the known possible tub rubbing on floor. This unit will need a new suspension. Part ordered; ordrng 1 W11400156 (SUSPENSION)
Near Live Oak, TX 78233
Shawn W.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced the needed parts, tested unit. Spray arms are working. Unit is now fully functional."
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 01/05/2021
RANGE KITCHENAID KFEG500ESS2 "Checked range found terminal block burnt out ordering terminal block and control board to resolve issue, control board is under 5 year warranty. Collected service call fee. ; ordrng 1 W10245259 (block-term) and 1 W10643263 (cntrl-elec)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Checked refrigerator found all lights out not dim found bad control board on refrigerator, ordering control board to resolve issue, bringing module just in case. ; ordrng 1 W11161172 (cntrl-elec)"
Near Converse, TX 78109
Shawn W.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB9959SKZ Replaced drain pump. Tested unit. Draining well. I looped up drain hose and zip tied WPW10339879. Unit is fully functional now.; used 1 WPW10339879 (ZIP TIE) from stock
Near Helotes, TX 78023
Colton B.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was 2+ hour long cycles. Checked unit, no error codes and unit completed diagnostics cycle. Informed customer that per the user manual cycles should last around 2.5 hours. Customer will monitor situation."
Near Universal City, TX 78148
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "I found the console dozen. I powered it down for a minute, reset unit. Checked diagnostics and received no errors. Ran component activation on all loads. All loads functioned as designed. Preheated each oven to 175 degrees F. Each oven reached temperature. This unit is fully operational now."
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MVWB765FW3 Customer claims to have extended warranty. Customer will call extended warranty company to place a service request.
Near Selma, TX 78154
Shawn W.
Job Details: 01/05/2021
DRYER MAYTAG MEDX655DW1 This units heating element is working like a champ. The heating circuit is sound. Found evidence of the need for the dryer venting needing to be cleaned out. It has never been cleaned out. Home was built in 1984. This unit is fully operational. Their old dryer had a foil vent which likely had holes allowing the unit to vent into the room. The client now has a semi-ridged vent hose which is directing the air where it needs to go but the venting in the house is blocked. Picture included. I advised our client to have the dryer vent cleaned out by a reputable professional.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/05/2021
DRYER MAYTAG MED8200FW0 "Checked dryer found no issues with rotation no noise heard, dryer working as designed. Job complete. Collected service call fee."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
COMPACTOR WHIRLPOOL TU950QPXS2 Issue is that the ram will not compact. Talked to techline who suggested replacing the power screws and several ram components. Ordering power screws and ram assembly just to be safe. Parts are on BO.; ordrng 1 WP9871251 (ram) and 2 WPW10451272 (screw-powr)s
Near Boerne, TX 78015
Jim G.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced console per previous techs instruction. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5005KW0 Issue was a faulty gear case. Replaced gear case with belt and cam. Unit tested good.
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Replaced refrigerator thermistor after replacement of thermistor tested no issues, refrigerator is working as designed. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the dispenser will not open or close. Found dispenser functioning as designed. Tested to complete, unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 Replaced control board. MW is still showing F1E4 MW Power Relay error when the door is closed. Called techline and spoke with Brian. Check voltages and continuity on switches. Everything checking out good. Brian is sending the file for review for exchange. File # 7729475987
Near San Antonio, TX 78247
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new compressor. No issues during testing. Tested to complete.
Near Center Point, TX 78010
Colton B.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW7000DW3 "Issue was a LF error code. Replaced valve, unit tested good. ; used 1 W11220230 (VALVE) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit stopped agitating and spinning and they only heard a clicking noise. They unplugged it for a few days and plugged it back in. They started the washer again but received an error code and it shut down. Entered diagnostics and found error codes F0E3 overload. Cleared error code and put unit through diagnostics cycle. Found no issues during cycle. Started unit on normal cycle found issue with gearcase and motor. Ordering gearcase, rotor, stator, clutch and slider.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11423759 (GEARCASE )"
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
REFRIGERATOR LG LDCS24223S "Issue is no ice production. Finding reason to be a frozen fill tube. Defrosted fill tube, unit now fills and dispenses well. Collected sc with military discount."
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MVW6230HW0 Installed new motor. No noise issues. Tested to complete.
Near San Antonio, TX 78255
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D KITCHENAID KODT100ESS01 Replaced thermal fuse. Issue resolved. Tested unit thoroughly. Part was within 1 Year warranty. ; used 1 WPW10638608 (Thermal Fuse) from stock
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMW2430DS03 Issue is an F2E1 error code. Customer Alfred knew about breaker flipping for temporary use. Part is already ordered. Will call customer when it comes in.; saved tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
FREEZER WHIRLPOOL WSZ57L18DM "Issue was a no cool freezer. Finding issue to be a faulty start device. Replaced start device, unit tested good."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 "Replaced ice maker due to tray falling out, after replacement no issues with ice maker found drain clogged removed debris no issues. Job complete. Collected parts and labor."
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Replaced gearcase, cam and belt due to noise being heard during operation, after replacement no noise heard, washer is working as designed. Job complete."
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017FB0 Called customer to state time of arrival customer stated they will not be available until next week rescheduling for Jan 6th; schdld next appmnt for 1/6 WED !
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MHW6630HC0 Tested unit. Leaking from dispenser. Ordering new dispenser. ; ordrng 1 W11465533
Near Cibolo, TX 78108
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Tested unit. Compressor not running. No power to compressor. No power from control. Called tech line. Suggest defrost control stuck in defrost. Will need to replace control. ; ordrng 1 WPW10366605 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2021
MW-HOOD COMBO KITCHEN AID KMHS120ESS Spoke with Laura who said that they are going to have entire unit replaced by the company they bought it from. I was informed by builder that customer does not want me back out. Told customer I’d notate everything and not go out. Builder is getting unit replaced.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door due to door being damaged after replacement no dents found no issues, job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
DRYER MAYTAG MEDC215EW1 "Replaced timer on dryer due to not working after replacement no issues, dryer is working as designed. Job complete. Collected remaining balance."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0JS1 Customer complaint is that the unit was dropped and needs to be inspected for damages. Checked out unit. Unit is functioning properly and no physical damages to repair. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED5000DW2 Verified a lost leg of power at the red L1. Used wire tie to secure harness but advised customer of need to contact electrician. ; used 1 WP8567668 (Wire tie) from stock
Near Boerne, TX 78006
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWB450WQ1 I contacted Bruce at WP WP techline SR# 7729628616. According to techline given the noise coming from the unit during spin cycles a bad bearing assembly is at fault. I did mention that it was just recently replace but he was very clear those sounds could only be as a result of bad bearings and recommended replacing out tub and shaft assembly. Please contact and reschedule once part arrives. I will also order a drive hub as a precaution. ; ordrng 1 W10193886 (Outer tub & shaft assembly) and 1 W10820039 (Drive hub)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DP01 "Found that indeed the F6E0 error code returned. This unit will need a new control board and perhaps a console as well according to the service procedures for this error code. Both these parts are cover under warranty until 24 May 2021. Our customer will be covering the labor and he has already paid a service fee for this problem. Labor with tax due upon completion of the job. Parts ordered.; rqstng P&A on 1 W10821712 (cntrl-elec) and 1 W11236885 (console), states that autho needed"
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
REFRIGERATOR SAMSUNG RF263TEAESG Issue is a frozen up refrigerator evaporator. Last person out replaced bimetal and thermistor. Ordering new controls to resolve issue. Re ordering bimetal and fan too just in case.; rqstng P&A on 1 DA92-00384B (PCB CONTROL) and 1 DA31-00070E (FAN) and 1 DA47-00243K (DEFROST SENSOR) and 1 DA92-00215B (INVERTED BOARD)
Near San Antonio, TX 78227
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW2 Replaced lid. New lid is free of damages and closes properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Replaced fuse. Customer states that the oven is coming on by itself. Will need oven control as well.; ordrng 1 W11261167 (cntrl-elec)
Near Castroville, TX 78009
Jesus C.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDTM704ESS0 Installed new track and mounting bracket. No further issues. Collected payment for repairs. Job complete. ; used 1 WP8269145 (BRACKET-MTG) from stock
Near Castroville, TX 78009
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Tested unit. Not dispensing water. Removed and reinstalled the filter. Water now dispensing. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR JENNAIR JFX2897DRP02 Replaced the needed parts as advised by Tech Line. Found hot leaking capacitor on power supply board. Our customer will monitor temperature. Job complete.
Near Universal City, TX 78148
Shawn W.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "I found the console dozen. I powered it down for a minute, reset unit. Checked diagnostics and received no errors. Ran component activation on all loads. All loads functioned as designed. Preheated each oven to 175 degrees F. Each oven reached temperature. This unit is fully operational now."
Near San Antonio, TX 78251
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MVWC565FW2 "Customer complaint is that the unit is wobbling during wash. Found issues with gearcase. Motor is also damaged, and suspension is bent.; ordrng 1 W10721967 (drive pulley) and 1 W10885487 (motor-drve) and 1 W11130362 (suspension) and 1 W11161960 (agitator) and 1 W11454734 (GEARCASE )"
Near San Antonio, TX 78217
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHW1 Accidentally created follow up visit before I was able to repair unit. Issue was resolved on first trip.
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS9700CIDM00 Defrosted evaporator and replaced defective part with thermistor kit. Issue resolved.
Near Schertz, TX 78154
S. L.
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWX655DW1 Removed console replaced housing tested valves all operations normal recalibrated unit. Customer did not get new supply hoses. She needs to change these out since cold side hose leaking. See quick pic of leak This is customer responsibility.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/05/2021
RANGE JENNAIR JGRP548WP01 Checked range found no software for oven ordering control board to resolve issue.also ordering harness just in case.; ordrng 1 9755543 (jack-probe) and 1 W10888661 (cntrl-elec)
Near Universal City, TX 78148
S. L.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW92HEFC0 Found drain pump obstruction removed rear panel removed pump filter cleaned out obstruction reassembled tested all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Verified thermistor issues at the evaporator fan. ; ordrng 1 WPW10514110 (Evaporator fan (w thermistor))
Near San Antonio, TX 78260
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 After evaluation verified ; ordrng 1 W11224591 (Evaporator Fan assembly)
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDFE104DBL3 Removed sump assembly installed new sump ran test checked for leaks no leaks all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5000DW2 Removed and replaced gearcase and basket recalibrated unit ran test all operations normal.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 checked refrigerator found freezer door not closing properly ordering washer to lift so door doesn’t rub.unit is unoccupied.; ordrng 2 WP487576 (washer)s
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW75HEFW0 "Issue is that the drain pump runs constantly and the door will not unlock. Finding issue to be a faulty control. Quoted customer for SC+P+L. Customer will call us when or if they decide to go through with repair ; rqstng P&A on 1 W11201274 (cntrl-elec), states that autho needed"
Near Castroville, TX 78009
Jesus C.
Job Details: 01/05/2021
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Tested unit. Set to 350. Reaching temp. Starting to loose heat. Element not turning back on. Called tech line. Temp sensor is good. Suggest replacing UI. UI covered under 5 yr extended warranty. ; ordrng 1 W10588755 (panl-cntrl)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWC465HW2 "Checked washer found drain hose clogged up removed debris no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found broken door switch replaced switch tested dryer no issues, job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 "Checked range found no gas leak at any elbow joint or connections, range is working as designed no issues, job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAYM4 This unit is filling and draining but not washing. Noticed that the normal wash indicator light is not registering. This pump and motor is worn out and will need to be replaced. I ran diagnostics and received error codes F6E2 Inlet Fill valve electrical problem and F7 E1 Heating no heat. This unit will not go through service test mode and will need the control board replaced as well. To be fully functional the console would need to be changed as well. This repair is cost prohibitive. Our customer will not be moving forward with the repair.; ordrng 1 W10597041 (cntrl-elec) and 1 WPW10380065 (panel-cntl) and 1 WPW10482480 (pump&motor)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW7120HW0 "Customer complaint is that the unit has been tripping the breaker and sometimes won’t power on. Found ui and control to be faulty. Ordering ui, console, and control.; ordrng 1 W11413339 (CONSOLE) and 1 W11419051 (CONTROL) and 1 W11478525 (UI)"
Near , TX 78261
Jim G.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Both ACU are needed. This is a double oven. ; ordrng 1 W11261167 (ACU #2) and 1 W11261167 (ACU)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW7000DW1 "Ran diagnostics and received error code F2E1 UI stuck button. I found that the water valves were not completely open, likely affecting the needed water pressure. I ran service test mode on manual and isolated each load. All loads functioned as designed. Ran calibration. Unit is fully functional."
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/05/2021
DISHWASHER KITCHEN AID KUDE20FXSS1 Tested unit. No issues with control. Adjuster on top rack broken. Will need to replace adjuster. ; saved tckt
Near Selma, TX 78154
S. L.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF330PAHB0 Tested unit found F7E1 error code. Found open element. Wash motor working pump working. Needs element quoted declined service fee good for 90 days.; rqstng P&A on 1 W10518394 (heater)
Near Converse, TX 78109
S. L.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Checked unit found failed magnetron and open diode. Need these capacitor on order as well will keep that for repair just in case; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW7300DW0 "Customer complaint is that the unit does not agitate. Entered diagnostics and found errors F0E3 overload and F2E1 stuck button. Ran unit through automatic test. Unit is agitating and spinning, but is very restricted. New drive system would be required for repair. Quoted customer cost of repair with parts and labor, found it more cost effective to replace the unit. Collected discounted service call fee for military."
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMC2430IL02 Went to remove door when opening box found both glass door and inner door damaged. Reordered both this unit is heavy and hard wired in need helper with repair.; ordrng 1 W10687342 (door/mw) and 1 W11200398 (GLASS DOOR)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced all parts. Issue resolved.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Checked refrigerator found bad ice maker not going into harvest. Ice maker needed for repair.; saved tckt
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW3 Installed new gearcase. Ran calibration. No issues during testing. No noise during spin cycle. Unit is working properly. Collected payment for repairs. Job complete.
Near Bandera, TX 78003
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW6620HC0 "Replaced nozzle. Customer states unit flooded the floor after previous technician left, even with load and go turned off. Ran unit through automatic test and all steps passed. Ran unit on normal cycle without load and go. Water still comes out of the load and go tubing even when not using load and go. The tubing was resting on top of the drum, which is where the flooding was coming from. Unit is no longer leaking. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED5790VQ1 "Checked dryer found thermal cut off open ordering to resolve issue, collected service call fee. ; ordrng 1 3977393 (thermal cut-off)"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the unit is not powering on. Checked power at outlet, unit was not plugged in. Plugged unit in. Tested to complete. Unit is good to go."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found freezer door slightly off will need washer to lift door up so gasket can seal. Ordering washer to resolve.; ordrng 1 487576 (WASHER)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the oven door handle is loose. Tightened handle. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 Checked refrigerator found partial frost build up at freezer evaporator good frost pattern in refrigerator ordering freezer evaporator and drier to resolve issue. ; rqstng P&A on 1 W10239732 (evaporator) and 1 W10286069 (drier-uv)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG LAT9700AAL Checked washer found injector valve leaking water down the side ordering parts to resolve issue. Collected service call fee. ; ordrng 1 201575 (clamp) and 3 202515 (clamp)s and 1 312620 (SCREW) and 1 WP213013 (hose- inje) and 1 WP213015 (nozzle) and 1 WP215233 (seal) and 1 WP215235 (tube) and 1 WP215447 (sleeve for) and 1 WP216201 (valve-inlt) and 1 WPY215234 (hose)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8500DC0 Replaced water inlet valve replaced. Issue resolved .
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found that the water would barely dispense with both the water filter inserted or not inserted. This unit will need a new dual water valve. Part ordered.; ordrng 1 W11043013 (valve)
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found ice melting in ice bin from ice door. Tested door found air leak in ice door ordered ice door.; ordrng 1 WPW10577864 (door-ice)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWX655DW1 "Checked washer found oil leaking from gearcase, spoke to customer about repair, customer stated they no longer need service. Job complete . Collected service call fee."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Verified a lack of voltage at the receptacle. Used wire tie to secure harness during evaluation. ; used 1 WP8567668 (Wire Tie) from stock
Near , TX 78015
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue is a noisy diffuser. Ordering new diffuser to resolve issue. Will call customer when it comes in.; ordrng 1 W11164593 (diffuser)
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
WASHER SAMSUNG WF45M5500AZ/A5 Issue is that unit keeps tripping breaker. Customer had electrician out who said the breaker is fine. Breaker does not trip during the cycle. It is always between cycles. Issue believed to be a faulty control. Ordering new control to resolve issue. ; ordrng 1 DC92-01982A (PCB)
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT720PADB2 Our customer is having problems with the soap not dispensing and it does not seem to be hot anymore when it is open. The unit was filling and draining but would not wash. I ran diagnostics got error code F7 E1 heater no heat. I checked the resistance on the heating element and the resistance is within specifications. Talked to Joel at Whirlpool Tech Line because the heating circuit was sound. He explained to me that this error code for heat shutting down will happen because the heater first needs to have water circulation. This unit will need a new sump and motor. Our customer has decided not to move forward with the repair because it is cost prohibitive. ; ordrng 1 WPW10671941 (pump&motor)
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB9959SKZ Replaced control board. Unit is now functioning as designed and ready for sale.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DB02 Unit is displaying F2E1 Error code Stuck/Shorted Key. Reset unit according to service procedures and the error came back. I was eventually able to get into diagnostics which revealed the error code as well as a F2E9 dating back to 2014. This unit will need a new console. This part is covered under warranty until February 28th 2023.; ordrng 1 W11236901 (console)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DRYER ROPER WED4815EW1 "Issue was a damaged cabinet. The cabinet I received had some damage on it. It was bent in a little on the top right hand side. Re-ordering the cabinet to get a better one. Also the tabs on the control panel were bent in, reordering that as well. ; ordrng 1 8533643 (cabinet) and 1 W10860906 (panel-cntl)"
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Used a zip tie WPW10339879 to loop up drain hose. I did also find that the water line was not fully seated into the water valve. I repaired this. Tested unit for leaks. Unit is now fully operational now.; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Tested unit. F4E3 error. F8E2. No issues during testing. Will replace control to correct issue. ; ordrng 1 W10904715 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL ED5VHGXML10 The supply line is cracked. ; ordrng 1 8201597 (Water supply line inlet to filter)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED5620HW1 Please contact once parts are available. ; O-emld tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 "Issue is intermittent microwave turn table operation and clock always wrong. Replaced console to resolve issue, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DRYER MAYTAG MEDC465HW "Checked unit out, finding a heavily damaged front panel. Ordering parts and returning. ; ordrng 1 W11219540 (panel-cntl) and 1 WPW10193821 (endcap) and 1 WPW10193824 (endcap)"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is extra loud. Found compressor vibration against the cardboard along the bottom and back of the unit. Placed a wedge of padding between compressor frame and bottom of refrigerator. Noise is better. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
WASHER WHIRLPOOL n/a Unit is a Magic Chef washer. Checked with NR to confirm that we don’t work on this brand. Informed customer of this. Customer will call magic chef to try to get another service company out. Unit should be under warranty. Customer is going to contact Magic Chef again.