We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 04/18/2022
Unit is in warranty. Tightened bolts securing handle. Unit working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 04/18/2022
Issue was previously resolved. I ran diagnostics and verified proper function. Control is not needed. It appeared to be an issue with loose connections. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Jesus C.
Job Details: 04/18/2022
Called techline. Good pressure in system. No leaks. Compressor is good. Tri valve not switching positions. Will need new tri valve. Sr 7733459191; ordrng 1 W11575001 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/18/2022
Unit has bad control. Part showing out of stock from manufacturer. Customer will order one and contact to do install. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/18/2022
Tested unit. Oven not heating. Good igniter. Good power to valve. No gas from valve. Will need new valve. Part out of stock at this time. Will reschedule once part arrives. ; ordrng 1 W11590251 (Gas valve)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/18/2022
Installed new burner head and igniter. No issues during testing. Job complete.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78245
Jay
Job Details: 04/18/2022
Ratting noise could be heard on high setting only. Removed fan and found loose metal and builders tape. Removed metal and tape. Reassembled unit and put it on high. No noise. Unit working.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78244
S
Job Details: 04/18/2022
Upon arrival customer stated unit would take multiple times to heat and complete a cycle. Verified a faulty timer on unit. Ordering 1 W10185992 timer to resolve issue. ; ordrng 1 W10185992 (Timer)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jay
Job Details: 04/18/2022
"Customer states that when using the oven after a while the ui gets stuck and unresponsive. Only way to remedy is to cycle power at breaker. Checked for error codes and found none. Found Service pointer w11525545 describing exact problem. Helped customer set up, connect and update."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78250
Sebastian
Job Details: 04/18/2022
Found possible damage to fan and housing ordering fan and housing as a contingency schedule follow up; ordrng 1 WP697772 (Blower) and 1 WPW10211911 (Housing) and 1 W11310026 (Collar)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Alamo Heights, TX 78209
S
Job Details: 04/18/2022
Upon arrival disassembled ice maker and put new in. Harvested and water filled the new ice maker. Unit functions as designed. Collected 297.62 for part and labor. No further issues at this point. Advised customer that the ice maker could take up to 24-48 hrs to make ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78252
Jay
Job Details: 04/18/2022
Freezer is cold but not fridge. Found rear freezer panel covered in ice. Pulled off and evaporator is coated in ice. Cleared ice and ordering evap fan motor; ordrng 1 WP2315549 (Evap fan)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Sebastian
Job Details: 04/18/2022
Replace the harness in the control found that this has resolved the issue unit is starting up as it should not blowing circuit breaker
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78213
Garry
Job Details: 04/18/2022
"Customer complaint of icemaker not producing ice. Found issue to be faulty Recirculation Pump. Replaced Recirculation Pump(W11542867) and returned unit to operation. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Benton, AR 72019
Blake D.
Job Details: 04/18/2022
"Called tech line spoke with Adrian (7732943682), went into diagnostic mode found error FA Ed failed damper, nothing is blocking the air flow, and when running test 41 it would say close but the damper would only open and not close, diagnosed to need damper ; ordrng 1 W11050016 (Damper)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78259
Jim G.
Job Details: 04/18/2022
Verified no issue or error codes. Checked vents and use wire tied. Educated on times v normal settings. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Little Rock, AR 72209
Micheal
Job Details: 04/18/2022
Customer did not realize that water supply was shut off. Turned water back on and tested. Found operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78258
Jim G.
Job Details: 04/18/2022
Customer described frost and freezing in refrigerator cavity. Adjusted temp settings. Collected service fee.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KEBS107SSS04
Near San Antonio, TX 78216
Garry
Job Details: 04/18/2022
"Customer complaint of irregular oven operation - not heating beyond 300F in Bake/Preheat and overheating in Convection. Found stored fault code F6E0(Lost Communication). Diagnosing this as ACU failure, as per tech sheet. ACU is on order but not yet received. Quoting $297.56 in Parts and $234.90 in Labor. Rescheduling Bake Element in case its needed at time of repair. Please schedule for soonest availability once parts arrive. Collected discounted SC."
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW07
Near Conway, AR 72034
Jeff N.
Job Details: 04/18/2022
Tech was assigned as a helper;
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KBS
Near San Antonio, TX 78254
Sebastian
Job Details: 04/18/2022
Inspected unit not working because of the leak detector at the bottom instructed customer to go ahead and cut the soap in half as they are on soft water also found that the heater was leaking replacing heater part Available at vendor left magnet behind in case customer receives heater and he call us to reschedule; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Little Rock, AR 72206
Micheal
Job Details: 04/18/2022
File number 7733457567. Inspected unit and found failed door interlock system and open 20A fuse. Ordered interlock lock and fuse. Parts $46.44 Labor $98.75 Trip $109.00 Tax $22.88. Collected $120.00 by cc 8076. Balance of $157.07.; ordrng 1 W11213912 (Switch assembly) and 1 W10138793 (Fuse 20A)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 04/18/2022
Replaced faulty handle. Issue is resolved.
We serviced a
N/A N/A
Model WTW5000DW0
Near Little Rock, AR 72202
Micheal
Job Details: 04/18/2022
"Tested unit and foundagitaion working normally, drain and fill are normal. Spin not working, didn't get voltage to motor during spin. Lid lock working normally. Ordered main control ; ordrng 1 W10634026 (Control)"
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near San Antonio, TX 78260
Jim G.
Job Details: 04/18/2022
SR# 7733456292 I was able to verify a bad roller kit. Replaced kit. Issue resolved collected payment.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Little Rock, AR 72205
Micheal
Job Details: 04/18/2022
Inspected unit and found open heater assembly. Replaced heater from truck stock 279838. Collected $299.20 by cc 4197. Trip $109.00 Labor $98.75 Part $66.75 Tax $24.70. Paid in full ; used 1 279838 (Element) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/18/2022
Changed out the DSI module and the igniter unit is still not producing any spark downstairs used sandpaper to clean up manifold found that still producing no spark whatsoever found a little cut in the wire harness but was not entirely sure if that was enough to cause an issue I am getting spark to the top broil but not the bottom at this point ordering wire harness for the bake and broil; ordrng 1 W10842520 (Harness main) and 1 W11161843 (Harness bake) and 1 WP9758079 (Igniter)
We serviced a
MAYTAG REFRIGERATOR
Model mfc2061HEB
Near Benton, AR 72019
Jeff N.
Job Details: 04/18/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78233
S
Job Details: 04/18/2022
Contacted customer upon arrival and customer stated unit had an obstruction in the motor that was causing issues. Customer states they removed obstruction and unit works as designed. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL OVEN
Model RB270PXK0
Near Little Rock, AR 72212
Micheal
Job Details: 04/18/2022
"Replaced upper oven bake element, tested unit and found operation normal, Collected balance of $197.11 by ck 4790. Paid in full."
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Boerne, TX 78006
Drew
Job Details: 04/18/2022
"Upon arrival found a ice block in the ice bin, removed cover to find ice blockage at inlet tube of ice maker. The wires to the cover were in front of the inlet tube causing the build up, put them in the wire holder to get them out of the way of the inlet tube. Removed all ice blockage and unit began working properly. If issue arises again then we would be looking at inlet valve or inlet tube heater. No further issues at this point, collected service call"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Little Rock, AR 72212
Micheal
Job Details: 04/18/2022
Replaced left front igniter and burner due to erratic igniter and burner not lighting. Tested unit and found operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78245
Jay
Job Details: 04/18/2022
"Plugged amp meter in and amp draw was .12. Compressor not turning on. Ordering compressor and associated parts. Compressor out of stock, customer is aware. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Suction tube) and 1 W11504431 (High pressure) and 1 W11506619 (Process)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Little Rock, AR 72211
Micheal
Job Details: 04/18/2022
Inspected unit and found controls set to the warm side. Listened to compressor which sounds normal. Adjusted temp settings to get colder water from dispenser. Freezer and fresh food temps normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78227
Jay
Job Details: 04/18/2022
"Replaced belt, drain pump and inlet valve. Ran diagnostic checked for codes none found. Unit working."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/18/2022
"Inspected unit for long fill no fill, ran diagnostic found no error code, manual tested unit ran both valves checked okay, tested spin and agitate , unit switched between both, ran auto test after auto test no error codes, ran calibration on unit, inspected under the unit found the pump harness to be tight on the pump, used wire tie to loosen the grip on the wire so the wires dont get damaged, ran normal cycle, unit started filling with water, unit operation checks okay; used 1 WP8567668 (Wire tie) from stock"
We serviced a
FRGIDAIRE RANGE
Model LGGF3046TFE
Near San Antonio, TX 78209
Garry
Job Details: 04/18/2022
Previous visit found broken outer door glass. Replaced Outer Oven Door Glass and returned unit to operation. Collected P&L. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/18/2022
"Inspected unit for f8e4 error, found water around the float switch, cleared water tested unit filled with water found no leaks, unit enter wash cycle for 5-10 mins no leaks, unit drained no leaks, customer did informed me they opened the door a few times during the wash cycle, informed customer to not open the door during wash cycle, and to use rinse aid, unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 04/18/2022
Customer described a loud sound when icemaker calls for valve. I contacted techline and spoke to Ed SR# 7733455396 who confirmed that the dual valve is at fault. There was another issue described by the customer regarding the filter replace light comes on. Advised replacing dual valve and ACU. ; ordrng 1 W11043763 (Acu)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/18/2022
"Called partner team spoke with Tiffany, said they have the issue date of 05-21-2020, customer confirmed to paying sc ($109) , inspected unit for no water/not running, ran diagnostic found error f4e3 and f7e1, unit filled with water but when trying to wash the motor would hum, diagnosed to need sump W11087376 ($220.91) labor ($98.75) and sc ($109.00), customer is only paying sc ($109.00) once they get a recipe they will contact use back, customer paid sc ($109.00) using check ending in 2711"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/18/2022
Replaced all part. Unit is functional. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/18/2022
"Replaced control, tested bake and broil, both element came on, unit operation checks okay, also customer pulled the unit out, and pushed it back"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fair Oaks Ranch, TX 78006
Drew
Job Details: 04/18/2022
"Upon arrival found unit to be functioning as designed. Customer explained water was not dispensing and no ice was being produced from time to time. Ordering door switch and rescheduling ice maker, inlet and dual valve.; ordrng 1 W11396033 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608EBS01
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/18/2022
"Replaced module all lights now come on, customer paid labor ($72.45) using card ending 6957; dspstn on spec-tagged invntry: 1 W10695459 MODULE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/18/2022
Installed new evaporator and drier. Cleared system. Recharged unit. Good frost pattern. Good pressures. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS2
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/18/2022
"Replaced convection fan assembly, pre heated unit to 350 the fan is no longer hitting the cover, unit operation checks okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Live Oak, TX 78233
S
Job Details: 04/18/2022
Upon arrival customer stated their dishes would stay wet and they would have to leave the door open to air dry. Tested unit and unit functions as designed. Good heat. Checked water temp and verified that the hot water temp was 114 degrees and would take 5 mins to get to the 115 degrees. Advised customer to have the builder to come out to increase hot water temp so that the unit could properly dry. Due to not reaching 120 degrees the units dry performance will be affected. Customer states they will contact builder to resolve issue. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/18/2022
"Inspected unit for not working, ran diagnostic found f4e3 error code, unit fills with water, when wash motor comes on it just hums and trys to turn, diagnosed to need sump; ordrng 1 W11085683 (Sump)"
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 04/18/2022
Last trip found blown bearing on breaker assembly. Replaced breaker assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model mfc2061HEB
Near Benton, AR 72019
Blake D.
Job Details: 04/18/2022
"Tap low side went into vacuum 15, after unplugging went up to about 26, put nitrogen 130 psi used bubbles found no leaks, waited 10 mins gauges did not lose pressure, replaced uv dye dryer, pulled vacuum for 10 mins held for 5 mins gauges held, recharged unit 5.0 oz, unit operation checks okay, office will bill the customer, rv vin number PR1853 ($296.94); dspstn on spec-tagged invntry: 1 WPW10143759 UV DYE DRIER , used 1 AF1200 (Process stub) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Daniel
Job Details: 04/18/2022
It was reported that washer is leaking from the front of washer door. Met up with head maintenance and was led to room 4205. Found that bellows gasket was ripped in 2 spots which was causing the water to leak out the door. Head maintenance approved all work needed to be done and signed off on ticket. Ordering bellows. Will need second man due to stacked unit in tight spacing. Will return with part to repair. ; ordrng 1 W11314648 (Bellows) and 1 W11314649 (Rear bellows clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Boerne, TX 78006
Drew
Job Details: 04/18/2022
"Upon arrival found dents from moving company in left door with dispenser. Door is needed (753.72), dispenser ui is needed (207.23), shield is needed (57.56). Quoted 270 labor. Customer contacted moving company to discuss payment option, they will be contacting the insurance company to have them par for it. Collected service call of 124 ; ordrng 1 W11435353 (Door) and 1 W11556911 (Ui) and 1 W11045978 (shield)"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Drew
Job Details: 04/18/2022
Replaced thermo fuse to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/18/2022
Tenant not available. Will reschedule. ; schdld next appmnt for 4/20 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
S
Job Details: 04/18/2022
Upon arrival customer stated unit would not drain. Tested unit and found that the lower harness connection to the drain pump was shredded due to poor installation by Best Buy. Ordering 1 W11335100 lower harness to resolve issue. ; ordrng 1 W11335100 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
S
Job Details: 04/18/2022
"Upon arrival switched out glass door, nameplate, and glass bracket. Tested unit and unit functions as designed. No further issues at this point."
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/18/2022
"Customer stated unit still not drying properly after venting was cleaned out. Tested unit, unit testing Good all around. Believe the problem to with washer not spinning clothing out properly (parts on order for washer already). Unit had no stored errors, good airflow and good heating. Unit was under warranty at time of dispatch"
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78209
Garry
Job Details: 04/18/2022
"Customer complaint of dryer not heating. Found issue to be harness disconnected from Cycling Thermostat. Connected harness to resolve issue. Entire heating circuit testing good. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78015
Drew
Job Details: 04/18/2022
"Replaced valve, burner head, orifice holder and caps to resolve issue, burner head is now burning as it should. But now the spark module is consistently going off when lighting the rr burner head only. Called tech line and spoke with Andrew received Sr #7733454442 was told to order spark mod. ; ordrng 1 WPW10475149 (module-spk)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 04/18/2022
Upon arrival customer stated top rack in unit was hard to move back and forth. Noticed that 2 of the 4 wheels were broken. Replaced old rack adjuster with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/18/2022
"Customer reported inadequate cooling and every so often the dispenser ui shows unit powered down. Tested unit to find a few issues. Ui board not functioning properly and dispenser ui shorting out. Found cooling issues to be an inefficient compressor. Ordering compressor kit, ui board and dispenser ui to resolve the issues. ; rqstng P&A on 1 W11099340 (Ui board) and 1 W11025999 (Compressor kit) and 1 W11099702 (Dispenser ui), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/18/2022
"Last trip found faulty auger assembly and faulty drain tube. Replaced auger assembly and tested, that tested good. Removed drain tube and cleared internal drain tube with steamer. Replaced drain tube to fully resolve the issue. Unit testing good all around. Collected p&l"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/18/2022
"Last tech found faulty ui boards, causing a buzzing noise. Replaced both ui boards to resolve the issue. Unit testing good now, no more buzzing. No further issues at this point."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS00
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/18/2022
Customer stated water underneath the deli drawer and water leaks from filter when filter installed(no filter in right now). Found cause of water under drawer to be clogged drain line. Removed clog to resolve that issue. Ordering filter housing to resolve the other leak issue. Scheduled for soonest availability. Bringing ff Evap cover back just in case. ; ordrng 1 W11024083 (Filter housing)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/18/2022
On call ahead advised customer that part isnt in yet. Customer stated no need to come out today then. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/18/2022
Customer stated unit lid broken and soap dispenser not functioning properly. Replaced lid to resolve that issue as it was not functioning due to broken lid. Verified soap issue to be failing inlet valve. Replaced inlet valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/18/2022
"Confirmed diagnosis of gearcase to be faulty. Replaced gearcase and cam to to resolve that issue. Last tech also found issue with drain pump, replaced drain pump to resolve that issue. Tested unit, unit Gearcase functioning properly now with normal noise. Drain pump still not activating. Finding that issue to be electronic control not sending voltage. Ordering control to resolve. Scheduled for soonest availability. Auth code to cover p&l ; ordrng 1 W11543994 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Converse, TX 78109
Daniel
Job Details: 04/18/2022
Customer reported lock button on unit on at all times and unit not able to start or function. Customer stated she tried un plugging and re plugging unit with no change. Upon arrival found lock button on unit on. Was not able to get unit in any other mode. Entered diagnostic mode and was able to check for error codes and found none. Tested in in diagnostic cycle and it completed cycle successfully. When exiting diagnostic mode lock button now turned on and unit is back to its normal functionality. Tested unit in a normal cycle. Unit washes as it should and drains properly. Unit is no longer locked and is functioning as designed. If customer calls back return with control.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/18/2022
Tested unit. Control not responding and constantly cycling power. Good power supply. Will need new control. Part showing out of stock. Customer will contact once part is received. ; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Schertz, TX 78154
Douglas H.
Job Details: 04/18/2022
Customer stated right door seal torn and fruits getting frozen. Found gasket torn and needs replacement and found issue with fruit freezing to be damper staying slightly open causing air leak ordering damper and gasket to resolve the issue. Scheduled for customer availability. ; ordrng 1 WPW10594329 (Damper) and 1 W10830162 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 04/18/2022
Part did not arrive. Part is out of stock. Reordering. Please contact once part is available. ; ordrng 1 MDB4949SKZ0 (Motor sump assembly)
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near La Vernia, TX 78121
Daniel
Job Details: 04/18/2022
Customer reported freezer not freezing as needed. Upon arrival found frozen evaporator. Called techline and tested defroster and defroster was kicking on as needed. Techline stated to change out thermistor and if that doesnt fix issue then to replace control. Defrosted evaporator and replaced thermistor. Unit functioning as designed. If customer calls back return with control.Sr 7733454654
We serviced a
MAYTAG DRYER
Model MDE7400AYW
Near San Antonio, TX 78263
Daniel
Job Details: 04/18/2022
Unit out of warranty. Customer reported he had been having timer issues for a while now. Customer stated he would have to tweak timer and adjust multiple times in order to get unit to start up. Did thorough check on unit and found all connections connected properly as well as no torn wiring. Checked voltage and unit was receiving proper voltage. Ordering both timers available on repair list just in case and will install proper timer on next visit. Customer paid $134.23 on card for service call. Quoted customer part + tier 2 labor on next visit. Will return when part is available to repair. ; ordrng 1 WP33002855 (Timer)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BB00
Near San Antonio, TX 78254
Sebastian
Job Details: 04/18/2022
"7733455092, Found that we are not getting the correct power source ordering wire harness to resolve issue adding sensor for contingency; ordrng 1 W10457077 (Harness) and 1 WP7430P044-60 (Sensor)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS00
Near Helotes, TX 78023
Sebastian
Job Details: 04/18/2022
Found that the control kit received was defective there was a broken relay on it. Re-ordering part instructed customer that the part is coming directly from Whirlpool that they should receive a tracking number; rqstng P&A on 1 W10550508 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Sebastian
Job Details: 04/18/2022
"#0725, Found that the customer is experiencing the same issue as before ice in the bottom of the ice container call tech line again had us Raise unit all the way up to the max, they expressed to me that if this doesnt fix it to order all the ice box parts ordering all those parts to do follow up; rqstng P&A on 1 W11605504 (Box-ice) and 1 WPW10553630 (Front face), ordrng 1 W11407678 (Fan) and 1 WPW10280983 (Insulation) and 1 W10846539 (Ice box fan), rqstng P&A on 1 W11087201 (Heater) and 1 WPW10280988 (Gasket) and 1 WPW10320706 (Gasket) and 1 WPW10392172 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78255
Drew
Job Details: 04/18/2022
"Need gasket to complete repair, asked customer if whirlpool sent it to them but nothing. Shows to be arriving today, rescheduling for Thursday if we dont have the part then will call to reschedule ; schdld next appmnt for 4/21 THU AM"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78223
Daniel
Job Details: 04/18/2022
Customer stated upon arrival that unit had been functioning properly and that they were originally going to cancel appointment. Let them know I could still take a look at unit since I was here just to check things out. After inspection found unit functioning as designed without any error codes. Unit successfully completed diagnostic cycle. Only issue I found is customer had drain hose rigged to about a 50 foot tube hose that was draining into the yard. Let customer know that could cause draining issues. I noticed after unit would stop draining that the hose was still full with water. Advised customer it would be best to have drain hose drain directly outside without any of the extra hose attached. .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78223
Daniel
Job Details: 04/18/2022
Customer reported dishwasher not draining. Noticed the house was a new build. Customer did not have closing papers since she was renting but entitlement page shows proof of coverage. Found that the plastic blockage in between the garbage disposal and drain hose had not been popped out yet. Popped out plastic blockage and tested unit. Unit now functioning as designed and draining as needed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Garry
Job Details: 04/18/2022
"Customer complaint of washer not completing cycle. Arrived to find F7E1(Basket Speed Fault) stored fault code. Verified proper power, polarity , and wiring. Observed worn Cam & Belt, faulty Shifter, failing Gearcase, and open Motor Run Capacitor. Motor windings testing good. Ordering Cam(W10721967), Belt(W11239857), Shifter(W10913953), failing Gearcase(W11454734), and open Motor Run Capacitor(W11428524) to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11428524 (Capacitor) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/18/2022
Compressor locked up and will not start. R600 unit. Needs compressor. Compressor is on backorder. ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Moneta, VA 24121
Uriah B.
Job Details: 04/18/2022
Replaced heating element per Special Project S17304. Ran test cycle. All checks ok. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model NED4655EW1
Near Catawba, VA 24070
Chris S.
Job Details: 04/18/2022
The motor is getting voltage but isn't starting; ordrng 1 279827 (Motor) and 1 W10857612 (Timer) and 1 W10420741 (Start switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Roanoke, VA 24014
Chris S.
Job Details: 04/18/2022
I installed the ice maker and checked operations. All operations check okay.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Roanoke, VA 24013
Chris S.
Job Details: 04/18/2022
"I installed the motor, cam, belt, actuator and valve. I calibrated the unit and checked operations. I noticed there is some oil on the pulley from the gearcase. ; ordrng 1 W11423758 (Gearcase), pckd up 1 W10913953 (Shift actuator) and 1 W11283592 (Motor)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB2
Near Salem, VA 24153
Chris S.
Job Details: 04/18/2022
The terminal block had gotten very hot and partially melted. I installed a new terminal block and checked operations. All operations check okay. ; used 1 W10245259 (Block term) from stock
We serviced a
KITCHENAID KITCHEN
Model KDFM404KPS0
Near Moneta, VA 24121
Uriah B.
Job Details: 04/18/2022
Replaced the heating element per Special Project S17304. All checks ok. ; used 1 W11537778 (Heating element) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Roanoke, VA 24012
Chris S.
Job Details: 04/18/2022
There is no extra noise in the spin cycle at this time. Customer may have heard the drain hose knocking against the side of the cabinet when in a spin cycle. I secured the drain hose with a wire tie. All operations check okay.; used 1 W11390781 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Roanoke, VA 24017
Chris S.
Job Details: 04/18/2022
7733416525 file number. The cont=ol wasn't reading the defrost thermistor until I reconnected it. The evaporator was frozen over. There| was also a bad connection in the element wire harness. ; ordrng 1 W11581973 (Wire harness) and 1 W11566851 (Control board)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017AS2
Near Roanoke, VA 24019
Chris S.
Job Details: 04/18/2022
I installed the switches and fuse. I checked operations. All operations check okay. ; used 1 W10138793 (Fuse) from stock
We serviced a
WOLF RANGE
Model R486GLP
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/18/2022
"Needs thermostats. Oven with broil was just about 300 when testing and set at 300, but was consistently dropping over time. Unsure where to order parts, so unable to quote accurate. May need second tech to install parts. ; ordrng 1 805787 (Griddle thermostat) and 1 714982 (Sm oven thermostat) and 1 714902 (Oven thermostat w/broil)"
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Roanoke, VA 24019
Chris S.
Job Details: 04/18/2022
This unit needs a new heating element. The color on the element is copper. ; ordrng 1 W11537778 (Element)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Roanoke, VA 24019
Chris S.
Job Details: 04/18/2022
There was an f7e1 error code present. The tach on the shifter had debris in it obstructing the tachometer sensor I cleared the debris and checked operations. All operations check okay. I installed a wire tie on the drain hose. ; used 1 W 11390781 (Wire tie) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB2
Near Salem, VA 24153
Chris S.
Job Details: 04/18/2022
The terminal block had gotten very hot and partially melted. I installed a new terminal block and checked operations. All operations check okay. ; used 1 W10245259 (Block term) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model MVWB766FW1
Near Salem, VA 24153
Chris S.
Job Details: 04/18/2022
The gearcase is leaking oil. ; ordrd 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/18/2022
"F5e4, F9e2, F9e1, Motor shorting out. Needs motor. Door lock code could be result of motor problems, but may also need door switch. Drain issue could also be a product of motor, but may also need drain motor. Landlord and tenant to discuss. Will call. ; ordrng 1 WPW10315848 (Motor) and 1 WPW10730972 (Drain pump) and 1 W10253483 (Door lock)"
We serviced a
KITCHENAID RANGE
Model KOSE500ESS00
Near Roanoke, VA 24016
Uriah B.
Job Details: 04/18/2022
Needs cutoff. Customer headed out of town for two weeks. Will call when ready to set up install appt. Will need lift. ; ordrng 1 WP4449751 (Cut off)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/18/2022
Did not have a key to get unit into diagnostics. Ordered and will go back when part comes in. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Salem, VA 24153
Uriah B.
Job Details: 04/18/2022
Found idler pulley squeaking. Replaced with stock. All checks ok. Customer would like mailed copy of receipt. ; used 1 279640 (Idler pulley) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/15/2022
Tests unit. Not cooling in freezer. Found restriction in freezer evaporator. Will need evaporator. ; ordrng 1 WPW10608485 (Evaporator)