We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78223
Daniel
Job Details: 09/06/2022
Customer reported unit taking multiple cycles to completely dry clothing. Upon arrival found heating element kicking on as needed. Found that vent hole going outside was completely clogged up with lint. Removed all lint. Tested unit. Unit is now circulating air properly without any constriction. Unit was not drying properly due to poor air ventilation due to constriction. Unit functioning as designed.
We serviced a
UNKNOWN VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
S
Job Details: 09/06/2022
Upon arrival customer stated units lights would flicker. Contacted DH with assistance and per DH tech line has reported that the unit uses leds causing the flickering effect on the lowest setting due to lower power. Per tech line there isnt a fix for the issue. Tested unit on full power setting the lights show at full power. On the lower setting the lights will give off a flickering effect. Unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near San Antonio, TX 78227
Chris S.
Job Details: 09/06/2022
Customer stated icemaker was not working found it shouldnt be bad icemaker. Going to order icemaker and control board to fix problem. Need authorization for parts to finish repair.; rqstng P&A on 1 DA97-15217B (Icemaker) and 1 DA92-01190H (Control board)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/06/2022
Tested unit. No water to tub. Found wiring harness for valve damaged. Repaired harness. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWB00
Near San Antonio, TX 78232
Jim G.
Job Details: 09/06/2022
I verified a damaged icemaker. ; ordrng 1 2198597 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Selma, TX 78154
S
Job Details: 09/06/2022
Upon arrival customer stated units ice Shute would jam up. Verified a faulty ice bin dispensing too much ice and getting caught in the chute. Ordering 1 W10558423 ice bin to resolve issue. Part is oos. ; ordrng 1 W10558423 (Ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 09/06/2022
Customer complaint is that the unit is not cooling in the refrigerator section or the freezer. Found start device relay coming on and off. Ordering start device. Compressor testing ok, but cannot further test without start device.; ordrng 1 WPW10197428 (Start device)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78254
Richard G.
Job Details: 09/06/2022
Customer rescheduled appointment ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ0
Near Adkins, TX 78101
Daniel
Job Details: 09/06/2022
Returned with part to repair. Installed proper bake orifice. Tested unit. Unit now ignites properly without an excessive flame when baking. Unit successfully reached 350 degrees as needed when testing. Unit functioning as designed.
We serviced a
SAMSUNG DRYER
Model DV45K6500EV/A3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/06/2022
Lint screen broken. Needs new lint screen. ; ordrng 1 DC61-02595A (Screen)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS00
Near La Vernia, TX 78121
Daniel
Job Details: 09/06/2022
Customer reported right rear burner not functioning properly. Upon arrival found that when using the right rear burner that only the dual burner coil would work. The middle coils would never turn on. Ordering burner and infinite switch. Will return with helper and parts to finish repairs.; ordrng 1 W10823727 (Right rear burner) and 1 W10857622 (Right rear infinite switch)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78247
S
Job Details: 09/06/2022
Upon arrival replaced faulty control. Tested unit and units lid lock latch would not engage. Verified a faulty lid lock latch assembly due to the control burning out. Ordering 1 lid lock latch assembly and lower harness. ; ordrng 1 W11394572 (Lid lock latch) and 1 W11130936 (Lower harness), states that autho needed
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78217
S
Job Details: 09/06/2022
Upon arrival replaced wire harness, sump and motor, and feed tube per last tech diagnosis. Tested unit and unit functions as designed. No further issues at this point. Customer not at location to sign off on job.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/06/2022
RH door damaged. Confirmed that. Took pics. Ordering RH door to resolve the issue. Customer aware of 8-12 week turnaround. Within 30 day cosmetic warranty ; ordrng 1 W11436604 (Door RH)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 09/06/2022
Confirmed unit needed heater replacement per service pointer/special project. Replaced heater to resolve this issue. During testing found that sump assembly is not functioning. Unit is now not leaking. Advised customer of situation and advised would write up a quote since special project only covers the heater replacement. . Part needed is W11416362 sump assembly, part also oos. Customer stated will attempt to get whirlpool to cover the other repair. ; rqstng P&A on 1 W11416362 (Sump assembly)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WS
Near Boerne, TX 78015
Sebastian
Job Details: 09/06/2022
Customer rescheduling next week; schdld next appmnt for 9/13 TUE AM
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/06/2022
I contacted our customer last Thursday night when I saw the voicemail email. I forgot to plug the unit back in for some reason. They figured out how to get the feet up and plugged it back in. I apologized. I feel really bad about that mistake.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78259
Jim G.
Job Details: 09/06/2022
I replaced tub but hub was damaged. Hub and screws are needed. Ed SR# 7734521181WP8533953; ordrng 2 WP8533953 (Screws)s and 1 W10820039 (Hub) and 2 WP8533953 (Screws)s
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Kerrville, TX 78028
Drew
Job Details: 09/06/2022
Upon arrival removed blower, sensor for left oven, both ui, acus, power supply board to resolve issues with unit. After install ran diagnostics everything passed. Ran the unit to preheat both side and worked fine. Tested all burners and worked fine. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78209
Douglas H.
Job Details: 09/06/2022
Last trip techline suspected high side leak caused compressor to lock up. Upon arrival no leak found again. Removed old compressor, flushed system with nitrogen per techline. Replaced compressor. Did a nitrogen pressure test to ensure no leaks. Held 140 psi for 10 minutes, after the 10 minutes vacuumed unit. Held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Job Cmpltd
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Richard G.
Job Details: 09/06/2022
Replaced burner heads and caps. Tested to complete. Unit is good to go
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 09/06/2022
Replaced center burner valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near San Antonio, TX 78237
Chris S.
Job Details: 09/06/2022
Customer stated washer was filling up all the way and then not doing anything and it should be control board issue. Can I order control board and also order pressure switch and water valves just in case need authorization.; rqstng P&A on 1 W11316246 (switch-wl) and 1 W11456953 (Pressure hose) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11322903 (cntrl-elec)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/06/2022
For some reason the part we need was not sent and two other parts we do not need were sent. This ice door is out of stock. I have recorded it to ensure it comes in. I contacted our customer and left a voice mail that we will need to reschedule when the actual part comes in. I spoke with Tech, Senior Technician at Whirlpool in regards to the false door service pointer that the previous tech described. What he meant was false door in regards to how the heater is se urged. This is already in place on this model. We will replace the ice door separator. If this does not resolve the issue we will need to replace the entire refrigerator door.; ordrng 1 W11594926 (Ice Door)
We serviced a
MAYTAG RANGE
Model MVWC565FW1
Near Boerne, TX 78006
Sebastian
Job Details: 09/06/2022
Gearcase hub control an agitator unit now working as it should calibrated and tested good to go
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78253
Richard G.
Job Details: 09/06/2022
Customer complaint is that the unit is not heating, verified issue, replaced element, thermal fuse, cutoff, timer, and door switch. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 09/06/2022
Upon arrival received F4e3 f7e1. Did verify heater worked error code popped due to inlet temp of water. Did fuse check at control, fuse was faulty. Replaced control but didnt resolve the issues with the motor not running. Looking at bad motor also. Ordering motor per parts team motor is in stock, will talk to routing to see if a sooner appointment is available if not Thursday would be soonest. 2109180201 is Ana number and the one that should be called, 209-406-8289 is not their contact info. ; ordrng 1 W11085683 (pump&motor)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/06/2022
Tested unit. No water to tub. Found water valve harness damaged. Repaired harness. Good water to tub. No further issues. Job complete. ; O-emld tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78245
Richard G.
Job Details: 09/06/2022
Customer complaint is that the unit is not drying dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. All steps passed. Found heater functioning as designed. Went over drying tips with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78244
S
Job Details: 09/06/2022
Upon arrival customer stated units lights would not work. Verified the issue being a faulty freezer led. Replaced led with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/06/2022
Tested unit. Lid lock not functional. Will need new latch. ; ordrng 1 W11307244 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/06/2022
The kit does not come with anything but the pan. We d,I need the evaporator fan that has both thermistors, I rescheduled this but it was not delivered. I called our customer to let them know that our office will contact them for rescheduling once part secured. I contacted Parts.; O-emld tckt
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WFC682CLW0
Near Floresville, TX 78114
Daniel
Job Details: 09/06/2022
Customer was unsure about settings and usage. Upon arrival calls techline and techline gave me customer instruct on how the unit operates in different settings. Let customer know how to set the unit In wash and dry to where the unit drys automatically after a wash. Answered all questions that customers had. Unit functioning as designed. Sr 7734515860
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cibolo, TX 78108
Douglas H.
Job Details: 09/06/2022
Last trip found faulty control and water temp switch. Replaced both to resolve the issue. Calibrated unit. During calibration noticed a weird noise coming from unit in motor area. Inspected to find belt was shredded, wrong actuator in place and failing cam assembly. Replaced belt, cam and actuator from truck stock. Recalibrated unit and unit is now functioning as designed. No further issues at this point. Unit was under warranty during initial diagnosis. ; used 1 W11239857 (BELT), 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78249
Sebastian
Job Details: 09/06/2022
Replaced suspension and basket. Calibrated and tested unit. Went over loading unit with customer good to go
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78259
Jim G.
Job Details: 09/06/2022
I verified a faulty element. I replaced the element. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/06/2022
This unit is OOW. Our customer has a had several occasion in which the F9E1 Long Drain fault.error code has emerged and she has had to re-set it. I entered diagnostics and the screen blacked out. I entered diagnostics a few other times and it went back to the Home Screen. I successfully entered and retrieved the F9E1 as well as the F0E8 Water Ring error code. I ran DLMS calibration. The DLMS calibration would not initiate. I tried to run service diagnostics cycle and it would not run. I ran through load size calibration on each load. On re-entry I retrieved error code F2E1 UI stuck buttonas well. I spoke with Austin, Senior Technician at Whirlpool. We tested the drain pump at the control and measured 1.045 k ohms. This is out of specifications. We will need to change the drain pump and main control. SR#7734517698; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain Pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/06/2022
I installed the new door, console and strike. I programmed the new console and tested the washer in service test mode. I ran load size calibration. Tbis u it is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2214CW
Near San Antonio, TX 78247
Jim G.
Job Details: 09/06/2022
I verified a bad timer control. Customer has indicated that they do not want to complete repair given the age of the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78230
Sebastian
Job Details: 09/06/2022
Confirmed damper was stuck open And gasket along with damper unit testing good no freezing at the moment as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Converse, TX 78109
S
Job Details: 09/06/2022
Upon arrival noticed a helper tech was not scheduled for the repair. Spoke with customer and customer stated she would like to be serviced first thing Thursday. Rescheduling for Thursday am with a helper to resolve issues. ; schdld next appmnt for 9/8 THU AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near San Antonio, TX 78245
Richard G.
Job Details: 09/06/2022
Customer complaint is that the unit is running water, but no water is pumping out of the wash arms. Entered diagnostics and found error code F4E3 wash motor not running. Diagnostics cycle steps all passed. But motor is running sluggishly. Replaced pump and motor assembly. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/06/2022
Customer stated that washer not acting right. Found issue to be faulty control board. Ordering control board.; ordrng 1 W11458145 (Control board)
We serviced a
KITCHEN AID RANGE
Model KFGG500ESS3
Near Pleasanton, TX 78064
Daniel
Job Details: 09/06/2022
Customer reported 3 burners not being able to simmer with flames having minimal control. After inspection found that 3 of the burners did not simmer and that flames were always too high. Adjusted each burner through the valve and lowered flame until each burner was able to simmer properly. Customer now has full control of each burner. Burners now go from simmer to full flame. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Rockport, TX 78382
Michael
Job Details: 09/06/2022
The customer said the wash cycle wont advance. F5E1 lid switch fault, F8E1 long fill, cleared error codes and tested the lid lock and inlet valve manually, both are working normal, tested the drain pump, its not activating. I looked underneath and found the blue wire to the drain pump was broken. Made the repair by installing a 22-16 butt connector, tested the drain pump, its activating and working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal. Per notes on the work order the customer is out of the country and will be invoiced. Balance
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Corpus Christi, TX 78411
John L.
Job Details: 09/06/2022
Inspected unit, pulled evaporator cover. Was able to find a leak within recently replaced evaporator as UV dye was present at bend. Confirmed with bubble solution, new evaporator was defective. Will need to replace to resolve.; ordrng 1 W11209261 (Evaporator) and 1 W11324678 (Harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78412
John L.
Job Details: 09/06/2022
Inspected unit, unit has dent on door. Will need to replace to resolve issue.; ordrng 1 W11173813 (door/mw)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Ingleside, TX 78362
Michael
Job Details: 09/06/2022
I spoke with the customer and advised them the appliance is showing to be OOW. He said it was from RAC, its not showing on the entitlement sheet, advised he would be responsible for the fees if I I service it. He said he will be calling RAC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Corpus Christi, TX 78412
John L.
Job Details: 09/06/2022
Inspected unit, found right door dented. Replace to resolve issue.; ordrng 1 W11253286 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Corpus Christi, TX 78412
John L.
Job Details: 09/06/2022
Installed control and thermostat, this has resolved issues with this unit.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portland, TX 78374
Michael
Job Details: 09/06/2022
Installed catch and bezel, the door is latching and working properly
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Corpus Christi, TX 78410
Adam
Job Details: 09/06/2022
Customer complaint same as previous visit freezer acting like fridge and fridge not cooling. Inspection of unit shows back of freezer covered in thick layer of ice. Replaced thermistor to resolve issue.; ordrng 1 W11314839 (Harness) and 1 2315549 (Fan) and 1 W10383615 (thermistor,fc)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 09/06/2022
Customer complaint of unit taking long periods of drive time/repeated cycles. Inspection of unit shows dryer not cycling air through exhaust correctly due to poor exhaust hose set up. Address Exhaust issues with company rep. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Corpus Christi, TX 78412
Michael
Job Details: 09/06/2022
The bottom right FD has a dent in it. I spoke with KW and she was able to find which apartment number this job is for apt 3036. Bottom right freezer door has a dent in it, ordered the door, please reschedule when the part comes in ; ordrng 1 W11477033 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Corpus Christi, TX 78418
John L.
Job Details: 09/06/2022
Inspected unit found issue with dispenser coupler. Teeth sheared. Possible issue with bin not turning and put to much pressure on dispensing components. Will need to replace components to resolve issue; ordrng 1 2220458 (coupling,bottom) and 1 W11251049 (Ice bin) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W11240062 (Plate) and 1 W11117906 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Corpus Christi, TX 78412
Michael
Job Details: 09/06/2022
The customer said the appliance was leaking water. New construction, the appliance wasnt tied in, I tied the appliance in and plugged it in, the wash led light was blinking, canceled at the start button. No error codes, filled the tub with water using both hot and cold, no visual leaks at the inlet valve, no visual leaks on any of the hoses or the tub, drained the water, the water isnt backing up and draining properly no visual leaks on the drain hoses, at this time the appliance is working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
Adam
Job Details: 09/06/2022
Installed heating element per Service pointer calibrated unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Sinton, TX 78387
Michael
Job Details: 09/06/2022
The customer said the appliance keeps blowing the breaker. I tested the appliance in diagnostics, all is working normal and not showing any error codes. Plugged the appliance into a kill a watt meter, voltage is holding steady and the amps leveled off at .78 amps and evaporator fan is working normal, the appliance is cooling, making ice and working normal, I dont see any obstruction in the ice maker that could cause the issue. The condenser fan and compressor sound normal and working normal, the compressor doesnt feel like its over heating. At this time the appliance is working normal. Possible electrical issue which the customer said they have some issues, they will call the builder
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sinton, TX 78387
Michael
Job Details: 09/06/2022
The customer said the appliance wont advance or do anything. I plugged the appliance in, no error codes, it powers on but wont do anything, looks underneath, one of the connectors to the drain pump was broken. Installed a new connector and ran diagnostics, it went through whole process but when it got to the agitation and spin cycle it was just buzzing, bad capacitor, needs to be replaced, ordered part and rescheduled the customer.; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/06/2022
Unit has heater with copper bushings. Will need to replace per service pointer. Use project code S17304; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Richard G.
Job Details: 09/06/2022
Rescheduling to all techline.; schdld next appmnt for 9/7 WED !
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78256
Sebastian
Job Details: 09/06/2022
#9248 spoke with techline 18887782733 square d numberMay tag 8002531301 Unit is on ark breakers spoke with customer about this customer to come in to Maytag
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Antonio, TX 78250
Sebastian
Job Details: 09/06/2022
Ice Maker mechanically broken ordering icemaker to resolve issue part in back order; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near San Antonio, TX 78253
Chris S.
Job Details: 09/06/2022
Customer stated the washer is not working again had other company come out before to change out parts. Found issue to be UI board not communicating to control board got error code F6 E2. Ordering parts customer wants to replace shes very upset with washer.; rqstng P&A on 1 W11112662 (console)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near San Antonio, TX 78249
Sebastian
Job Details: 09/06/2022
Where is Home not answering phone no one answering door waited allotted time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Converse, TX 78109
S
Job Details: 09/06/2022
Upon arrival replaced capacitor and start device with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Comfort, TX 78013
Drew
Job Details: 09/06/2022
Upon arrival received error code F3e2 inlet water temp, f7e0 loss of power, f8e1 long fill, f0e4 spin limited by water temp. Found wire to valves not connected fully, reinstalled wire and unit began working properly. Tested unit and unit was working. No further issues at this point.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Helotes, TX 78023
Sebastian
Job Details: 09/06/2022
to regulator 14in max, 55inwc is far too much customer must have separate regulator placed closing out call for now as customer is going to report with jenair or insurance
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Converse, TX 78109
S
Job Details: 09/06/2022
Upon arrival customer stated unit would smoke while in use and when she would turn the otr mw vent on the smoke would just stay in the general area. Tested the unit multiple times and the unit did not smoke. Customer stated she only used the oven a few times. Verified the otr mw air vents were facing towards the top of the
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/06/2022
I removed the console and the control board and installed a new control board. Reassembled and tested. The lid lock was functioning as designed on multiple tests. We decided to try a load ti make sure it gets through without a problem. I have marked the lid lock as other with intention to hold for a period of time in our warehouse as a contingency. I called our customer later to check on the operation so far. The unit already had a problem related to the lid lock. We will have to replace the lid lock as planned. Im holding the part and our office will contact our customer for appointment arrangements.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Helotes, TX 78023
Sebastian
Job Details: 09/06/2022
Called several times they are not picking up and they have a gate code that was not provided
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Helotes, TX 78023
Sebastian
Job Details: 09/06/2022
Replaced motor assembly tested good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/06/2022
Tested unit. Not cooling in fresh food section. Fresh food evap not defrosting. All thermistors good. 3 way valve is cycling. Control not going into defrost. Will need new control. Control Pn W11450890 is discontinued by the manufacturer and can no longer be ordered through whirlpool. Advised customer of issue. No further service can be provided.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/06/2022
Tested unit. Lid is cracked and dispenser is cracked. Need to order new lid and dispenser. ; rqstng P&A on 1 W10919352 (Dispenser) and 1 W11259006 (Lid)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78204
Jesus C.
Job Details: 09/06/2022
Tested unit. F2E1 error. Ui is not functional. Replaced UI. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near San Antonio, TX 78255
Sebastian
Job Details: 09/06/2022
Found that the front door is bowed out causing the door not to shut correctly damage to the gaskets and ice maker as well found that mullion is snapping too hard ordering pneumonia; ordrng 1 W10827015 (Cover) and 1 WPW10300024 (Icemaker) and 2 W11396037 (Gasket)s and 1 WP12722815AP (Mullion)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78264
Daniel
Job Details: 09/06/2022
Noticed I had been sent out without control I needed. Talked to parts team and was told they were not sure what was up with the part. Parts team will have control brought to my van tonight. Rescheduling for tomorrow 9/7; schdld next appmnt for 9/7 WED !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Castroville, TX 78009
Richard G.
Job Details: 09/06/2022
Customer complaint is that the drum is bouncing all over. Verified bad suspension. Replaced suspension. Tested to complete. Unit is good to go.; used 1 W11130362 (Suspension) from stock
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/06/2022
Last tech suspected issue to be faulty lights and console. Rediagosed unit to find issue to be main control with power supply to be missing the lighting relay completely. Also found through diagnostics that the convection fan is working. Issue is control. Ordering main control with power supply and bringing back the console per customer request. Scheduled for soonest availability. ; ordrng 1 W11179310 (Control with power supply)
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near San Antonio, TX 78253
Chris S.
Job Details: 09/06/2022
Call customer customer didnt answer left voicemail that need to re-order pump because its wrong drain pump is ordered. Left voicemail for customer explaining what is going on.; ordrng 1 W10915703 (water pump)
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GS00
Near Helotes, TX 78023
Chris S.
Job Details: 09/06/2022
Customer stated the burners werent firing correctly. Found issue to be burner caps were in wrong position fix burner caps tested unit everything working as design no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW00
Near San Antonio, TX 78250
Chris S.
Job Details: 09/06/2022
Customer stated the icemaker was making ice but not dumping it found issue to be bad icemaker. Replace icemaker tested unit everything working as designed no further issues at this point.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Ingram, TX 78025
Drew
Job Details: 09/06/2022
Upon arrival received e2 on top Ice maker, bottom is intermittent. Ordering both ice makers, found condenser coils clogged, removed clog. Ice maker is OOS ; rqstng P&A on 1 W11294907 (icemaker) and 1 W10886931 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78251
Chris S.
Job Details: 09/06/2022
Customer stated that washer was still making noise and it should be built in Cam Drive in plays both parts to unit everything working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/06/2022
Customer stated unit leaks out of right side of the unit and the lights not functional except for the shelf lights. Found cause of the leak to be a clogged drain line and found cause of the lighting issue to be a faulty led driver board. Found driver board faulty by unplugging unit and plugging unit back in. customer wishes to proceed with repair. Ordering led driver board. Scheduled for customer availability. ; ordrng 1 W10830288 (Led driver)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/06/2022
Our customers dishwasher had standing water. I removed the drain line to ensure the drain plug on the garbage disposal was knocked off. It was. However, the drain hose was not looped up. This is dishwasher installation 101. Not sure why the installer failed on such a basic installation procedure. I looped up the drain hose with zip tie and tested. This unit is filling, washing and draining as designed. There is a RO system piggy backing off the drain line. This can cause air gaps. I advised our customer. WPW10339879. I went over dishwasher care and use.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Alice, TX 78332
Adam
Job Details: 09/01/2022
Not all parts that were ordered for this Unit were ordered. Two Of the same heating elements were ordered but only one was received. This may be due to my fault and the fact that A burner switch should have been ordered as well as two elements when copying pasting part number didnt apply correctly. Reschedule one burner re-order a second burner as well as switch; ordrng 1 W10248261 (elmnt-surf) and 2 3148951 (sub 3149404)s and 2 3148954 (element,surf.rf)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Alice, TX 78332
Adam
Job Details: 09/01/2022
User interface was damaged in shipping pictures in SD-QuickPic. But went to head and installed other components to hopefully resolve issue unfortunately cannot properly test unit because lid lock will not engage. Re-order lid lock and interface to resolve issue; ordrng 1 W11215078 (Basil) and 1 W11032875 (Lid lock) and 1 W11130429 (Ui)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
Michael
Job Details: 09/01/2022
The appliance wont advance the wash cycle, F8E1 no fill/long fill error code, cleared error code and tested the valve, has good water pressure on both sides. Found the drain hose was laying on the ground, it needs to be at 36 high no less than 32. The customer remembered the drain line had been repaired, put the drain hose in, leveled the appliance, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining properly and working normal
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/01/2022
Installed new drum, tested after installation. No sounds could be heard. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Corpus Christi, TX 78412
John L.
Job Details: 09/01/2022
Ran diagnostics, pulled F1E1 main control fault no other codes pulled. Tried resetting unit, code still appears. Control still has issues.; ordrng 1 W11101098 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Refugio, TX 78377
Michael
Job Details: 09/01/2022
The ice maker quit making ice. Tested the harvest cycle in diagnostics, the ice tray started the rotation and the motor stopped and wouldnt complete the rotation. Installed new ice maker and ran the test again, the same thing happened, removed the ice bin and pushed on the rocker switch, it feels broken and when I push and release it, the ice maker wants to start. The switch needs to be replaced, ordered part and rescheduled the customer ; ordrng 1 W11123943 (Switch)
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near San Antonio, TX 78209
Sebastian
Job Details: 09/01/2022
Found Unit to be dripping from the dispenser unit is double stacked found that the back of the unit is set on flooring that is at least an inch higher than the front in both feet on the unit for pulled all the way up unit was leaning forward causing water to spill out lifted up unit considerably cleaned out dispenser rain all water valves and test cycle could not replicate leaking issue cleaned out Bellows customer to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78256
Sebastian
Job Details: 09/01/2022
The wash portion of a cycle for way too long ordering control and harness to resolve issue as the customers also having filling issues was able to blow clear down to doesnt appear to be an issue but changing out for contingency with control as control has already been changed out once; schdld next appmnt for 9/8 THU AM
We serviced a
JENNAIR DISHWASHER
Model JDB8000AWS1
Near San Antonio, TX 78251
Richard G.
Job Details: 09/01/2022
Cleared previous error code. Replaced latch. Tested. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78244
Garry
Job Details: 09/01/2022
Customer complaint of refrigerator not cooling and not making ice. Arrived to observe frost buildup on evaporator cover and RC temp at 45F. Tested all thermistors through onboard diagnostics & manually with meter. All passing and delivering measurements in spec. Found Evaporator Fan Motor and Defrost Heater operating appropriately. Evaporator Harness testing good. Found Evaporator Thermistor to be loose on evaporator tubing and applied to a bend. Relocated Evaporator Thermistor properly & secured with zip tie. Ordering ACU (W11566851) to address defrost issue. Scheduling follow-up for 9/6/22. ; ordrng 1 W11566851 (Electronic Control)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430DP02
Near San Antonio, TX 78209
Garry
Job Details: 09/01/2022
Customer complaint of F2E1 error code (Stuck/Shorted Key) and Microwave/Wall Oven Combo inoperable. Arrived to confirm quality voltage supply in correct configuration & observed customer complaint. Power-cycled unit and manually reestablished all connections on UI and between UI & ACU to no avail. Ordering Console (W11236885) and; rqstng P&A on 1 W11236885 (Console)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78209
Garry
Job Details: 09/01/2022
Customer complaint of microwave drawer opening during cooking. Previous consultation with WPL Techline (SR# 7734196197 Austin) prescribed replacement of Door Stop Piston (W11201804) and 3 Microswitches (W11397156). Returned today, installed these aforementioned parts, and tested unit. 24 seconds into 1-minute cooking cycle, microwave door opened and cooking stopped. Contacted WPL Techline (SR# 7734196197 Scott) and was advised to replace all Drawer Glides and Drawer Assembly. Ordering 3 Drawer Glides (W11201775) & Drawer Assembly (W11315618) to address issue. Drawer Assembly shows OOS. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Richard G.
Job Details: 09/01/2022
Customer states the unit is still freezing everything in the refrigerator side, not just on the top shelf. Freezer temperature is set at recommended setting, refrigerator setting is on lowest setting. Checked temperature inside of refrigerator compartment with thermocouple, refrigerator is currently reading 36 degrees. Customer states that in the morning, all items will be frozen. Attempted to contact techline. Will need to reschedule appointment to get techline on the phone.; O-emld tckt
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78232
Jim G.
Job Details: 09/01/2022
I replaced only the heating element. Issue is resolved.