Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1732 customer reviews

Map of Conway, AR

Great service




Review of ApplianceCare

Technician arrived on time and quickly determined the problem. Very professional.


Response from ApplianceCare:

Thank you for giving your feedback! If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Map of San Antonio, TX

Dryer repair




Review of ApplianceCare

Very professional young man, pleasant , helpful


Response from ApplianceCare:

Thank you for leaving a review!


Map of Fair Oaks Ranch, TX

Not Fixed!




Review of ApplianceCare

Problem seemed to be fixed when you were here, but when I tried it again, it was worse! This is why I cannot give a better rating. You were professional and courteous.


Response from ApplianceCare:

Thank you for leaving a rating as we use our customers feedback for the betterment of our company. We would love to come back out to you and get the problem fixed! You will be hearing from us soon to set up a return appointment.


Map of Fredericksburg, TX

Understood the problem




Review of ApplianceCare

It was quite obvious that the “thimble” design was changed because WP had a slamming open door problem. So when the design was changed no one had enough sense to keep a supply of the old thimble or notify service personnel how to do a correction. So time drug on for over 2 months while the same Wrong part was ordered again!!! In my case the root of the problem came from shipping damage and could not be corrected. The technicians did the best they could in trying to solve the problem thus my rating my rating is of WP.


Response from ApplianceCare:

Thank you for leaving a review for us. We apologize for any inconvenience this caused you. If there was anything we could have done better to bring you 5-star service, please feel free to reach out and let us know.


Map of San Antonio, TX

Great




Review of ApplianceCare

Very nice and professional


Response from ApplianceCare:

Thank you for leaving a review for us!


Map of San Antonio, TX

OK service




Review of ApplianceCare

Did nit do what I was left with the impression- I was told my unit would be replaced-didn't happen.


Response from ApplianceCare:

Thank you for writing a review. your feedback is very helpful to us as we train new techs and improve our company. We recommend speaking with Whirlpool in regards to getting the unit replaced, and hope the right steps are taken in fixing your appliance. Again, thank you for voicing your concerns as this helps the betterment of our company.


Map of San Antonio, TX

Patsy




Review of ApplianceCare

Christian was absolutely wonderful. He was professional and did a fantastic job. The experience with Christian was GREAT!! Thank you.. I don't know the pricing of the repair as asked below, it was under warranty so I was happy about that..


Response from ApplianceCare:

Thank you for writing a review for us! Christian is a very important part of our team who strives to accomplish each job thoroughly and efficiently.


Map of Kerrville, TX

Satisfied Customer




Review of ApplianceCare

He explained the problem and fixed it. Arrived ahead of schedule & got it done quickly.


Response from ApplianceCare:

Thank you for writing a review for us


Map of San Antonio, TX

Great Service




Review of ApplianceCare

Diagnosed the problem quickly and efficiently. Very professional.


Response from ApplianceCare:

Thank you for writing a review!


Map of San Antonio, TX

Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

Justin was very knowledgeable and had great customer service.


Response from ApplianceCare:

Thank you for writing a review!


Anthony




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Friendly, fast service




Review of ApplianceCare

Repair Tech took time to answer the questions I had, and provided great overall service.


Response from ApplianceCare:

Thank you for writing a review!


Superb Customer Service




Review of ApplianceCare

Prompt Courteous Appeared knowledgeable


Response from ApplianceCare:

Thank you for writing a review!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing!


3rd times a charm




Review of ApplianceCare

This was the 3rd time this company was out to try and fix our refrigerator which was no longer making ice. On the 3rd visit they replaced the door. This meant the power to the fridge was off the duration of his visit. He ran into an issue with the wiring and ended up taking him longer than expected. The power was off 2+ hours to the fridge with the doors open the entire time. Almost everything in the freezer was completely thawed and melted and some of the dairy products were room temperature in the fridge. I understand he could not help this but it was still very frustrating. He did the best he could but was there from 345-645 Pm making dinner difficult for us. So far we have working ice. I also notice that the freezer door replacement is 1/2” taller than the fridge door so that is probably the issue.


Response from ApplianceCare:

Thank you for your feedback. We take our customer's concerns very seriously and use them in training of our techs. I will be sure the tech manager hears about this. If any other problems arise, please feel free to reach out to our office and reschedule with us. We do apologize for any inconvenience this has caused you and your family.


Great service; friendly and professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Ms.




Review of ApplianceCare

Very pleased with the prompt service. Excellent customer service and very efficient.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear your experience was positive.


Dissatisfied




Review of ApplianceCare

My 3-month old microwave panel quit working on one side. I made that clear when I called. Still, someone was sent out to run diagnostics which couldn’t be done because the panel wasn’t working. So the part was then ordered and the install scheduled. But the part didn’t come in and so I was rescheduled. . . .twice. I understand that these panels go out all the time, so I wonder what the part can’t be stocked locally. Also, my wood floor was scratched where the parts were laid/dropped on the floor. I provided towels to cover the rest of the floor or there might have been more damage. So, in summary, I have a high-end microwave that was poorly engineered and serviced by people who don’t carry parts and mess up my house.


Response from ApplianceCare:

We appreciate your feedback. Our customers concerns are used in training of techs and for the betterment of our company. I will be sure our tech manager sees this review.


Good service company.




Review of ApplianceCare

I would use them again. They fixed it!


Response from ApplianceCare:

Thank you for leaving a review for us. If there was anything we could have done to bring you a 5-star experience, please feel free to reach out to us and let us know!


Joyce




Review of ApplianceCare

The tech could not work on Kenmore appliance therefore had to reschedule and make plans to be home again.


Response from ApplianceCare:

Thank you for your feedback. We use our customers concerns in training of techs and for the betterment of our company. We do apologize that another service call had to be scheduled, but we are working to grow our company in this area.


Good service, problem not quite gone away




Review of ApplianceCare

Serious vibration in spin cycle. Replaced one strut. Problem slightly improved but not eliminated. We’ll use it for a while, then go from there. Vibration in the front of the washer.


Response from ApplianceCare:

Thank you for writing a review for us! Please feel free to reach out to the office to set up another appointment while you are within the 90 day warranty so we may fully fix the problem. Thanks again!


Excellent Freezer Repair




Review of ApplianceCare

Ezequiel replaced our freezer door gasket after it had developed a loss of seal. His work was efficient and professional.


Response from ApplianceCare:

Thank you for writing a review! Ezequiel is an important member if our team.


Job well done




Review of ApplianceCare

Shawn arrived on time and stayed until he finished the job, to standard. Took extra precautions not to damage or dirty up any other areas.


Response from ApplianceCare:

Thank you for writing a review! We are glad to hear that your experience with us was positive. Shawn is an important member of our team who strives to finish every job thoroughly and with efficiency.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us!


Mrs




Review of ApplianceCare

I have never been so insulted and disappointed in any service EVER! Your company absolutely SUCKS!


Response from ApplianceCare:

We do apologize that your experience was not all you had expected, but thank you for your feedback. We use our customer's concerns to better equip our techs in training.


We fixed it




Review of ApplianceCare

After 3 years of having an ice maker that didn't work and no help from Whirlpool, Michael and I fixed the problem by putting 2 pieces of stick-on foam (that I provided) on the freezer door. This lifted the door just enough that the light switch would turn off when the door closed. Before that, I had a piece of tape over the switch. If the light doesn't go off, the ice maker doesn't make ice. Whirlpool knows they have a faulty product in this particular freezer door and refuse to accept any responsibility. Thank you Appliance Care for your persistence.


Response from ApplianceCare:

Thank you for writing a review! If there was anything we could have done to deliver 5-star service, please feel free to reach out to us and let us know. We are glad to hear your experience with us was positive.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Jose




Review of ApplianceCare

Excellent Service


Response from ApplianceCare:

Thank you for writing a review!


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to better deliver 5-star service to you, please feel free to reach out and let us know!


Terrible service




Review of ApplianceCare

Michael refused to say my dryer does not tumble my clothes despite the fact that he visually saw a load in the dryer that did not tumble and saw several pictures. The first time he came to service my dryer he said it was the air flow. I fixed the air flow & the dryer still did not tumble my clothes. He now says it is my fault for not using the dryer correctly.


Response from ApplianceCare:

Thank you for your feedback as it aids us in training our techs. I will pass this along to our tech manager so he may review your thoughts. We would love to send someone back out to you to get the problem fixed! Please feel free to contact our office to get back on the schedule.


Quick scheduling




Review of ApplianceCare

Great


Response from ApplianceCare:

Thank you!


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


good phone information and service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great servce,




Review of ApplianceCare

They were on time and very professional.


Response from ApplianceCare:

Thank you for writing a review!


Great services




Review of ApplianceCare

Good


Response from ApplianceCare:

Thank you for writing a review. If there was anything we could have done to give you a 5-star experience, please feel free to reach out to us and let us know.


Great, courteous service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review!


Great Service




Review of ApplianceCare

He did amazing, and fast service!


Response from ApplianceCare:

Thank you for writing a review for us. We are so glad to hear your service met your expectations.


Doris




Review of ApplianceCare

My tech was very professional polite timely and dressed very business like


Response from ApplianceCare:

Thank you for taking the time to write a review for us. We are so pleased to hear that our service met your expectations!


Very good service and the price for it was reasonable




Review of ApplianceCare

the service man who worked on my whirlpool washer, was very friendly, did a good job and I would recommend him to everyone who needed this type service


Response from ApplianceCare:

Thank you for writing a review for us! We are glad to hear your experience was a positive one.


Very good service




Review of ApplianceCare

Would recommend to all


Response from ApplianceCare:

Thank you for writing a review for us!


Virgil




Review of ApplianceCare


Response from ApplianceCare:

Thanks!


Great




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Excellent service




Review of ApplianceCare

Problem repaired


Response from ApplianceCare:

Thank you for writing us a quick review.


Great job !




Review of ApplianceCare

Repairs done ASAP with no “run around”.... great experience!


Response from ApplianceCare:

Thank you for writing a review for us.


Great job




Review of ApplianceCare


Response from ApplianceCare:

Thank you!


Warranty work on dishwasher




Review of ApplianceCare

Uriah was very knowledgeable and professional


Response from ApplianceCare:

Thank you for taking the time to write a quick review.


Ice Maker




Review of ApplianceCare

I am pleased that Appliance Care have Great and Wonderful people working, I met Michael and he is an Awesome Guy, he has a lot of experience and I am very Satisfied with his performance. Appliance Care, take care of their customers.. Thank U Michael


Response from ApplianceCare:

Thank you for writing a review for us. We are pleased to hear that your experience with us was a positive one and that Michael was able to fix the problem efficiently.


Great service Michael very knowledgeable




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a quick review for us!


Grace




Review of ApplianceCare

Excellent service.


Response from ApplianceCare:

Thank you for taking the time to write a review.


Very professional!




Review of ApplianceCare

Uriah was very efficient and a clear communicator. He wasted no time or motion. Very professional and an asset for your company.


Response from ApplianceCare:

Thank you for writing a review for us. Uriah is a very important part of our team and we are glad to hear your experience met your expectations.


KitchenAid




Review of ApplianceCare

Showed up in time frame given. Very nice guy. Tried to fix and put in a temporary solution for the larger problem. Just bad product that needs major help, like replacement, since it is still under warranty.


Response from ApplianceCare:

Thank you for writing a review. We value your feedback and use it for the betterment of our company. We are very pleased to hear that your technician worked with you to come to a conclusion.


Friendly Service




Review of ApplianceCare

Adam was friendly and knowledgeable. He worked quickly and efficiently as well.


Response from ApplianceCare:

Thanks for taking time to write a review for us.


Great knowledgeable technician




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing us.


Great service. Very polite and knowledgeable




Review of ApplianceCare

Highly recommend


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Great Service Ice Maker




Review of ApplianceCare


Response from ApplianceCare:

Thank you.


Amazing technician




Review of ApplianceCare

Doug was the best!! He was thorough, knowledgeable, and friendly. I appreciate all his attention to detail and his desire to get it correct!


Response from ApplianceCare:

Thank you for taking the time to write a review. Doug is an important member of our team who strives to do each job thoroughly and efficiently.


Repair




Review of ApplianceCare

Very professional and knowledgeable


Response from ApplianceCare:

Thank you for writing a review for us.


Wond




Review of ApplianceCare

Wonderful technician. Very knowledgeable, kind and polite. Smiled a lot.


Response from ApplianceCare:

Thank you for writing a review for us.


Prompt and professional




Review of ApplianceCare


Response from ApplianceCare:

Thank you


High quality service




Review of ApplianceCare

The technician Uriah B. was very professional and answered my questions. The result was perfect! I just would have wished they had the replacement part and wouldn't have to wait almost one week before my appliance was repaired.


Response from ApplianceCare:

Thank you for writing a review for us. We appreciate our customers feedback and use our reviews for the betterment of our company.


Fair service




Review of ApplianceCare

Communication between me, scheduling service, and receiving communication about time to expect service technician was very poor. Had to have technician out three times (initial diagnosis, delivered part of repair and had to return 3rd time to complete repair.


Response from ApplianceCare:

Thank you for your feedback. I will run this by my tech manager as all customer concerns are used to better equip our techs when serving our customers.


Whirlpool Washer Repair




Review of ApplianceCare

Our Technician who came to repair our washer was very prompt and was able to determine the exact issue with our washer. The part was ordered and received very quickly, a second appt was scheduled and he came and installed a new level sensor. He completed this job very quickly. Our washer is running good now. Would highly recommend this technician, he was very nice and knowledgeable. Thanks


Response from ApplianceCare:

Thank you for writing a review for us. We appreciate our customers feedback, and we are glad to hear that your service met your expectations.


Beatrice




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving a rating.


Russell




Review of ApplianceCare


Response from ApplianceCare:

Thank you for giving us a rating.


Great Service, on time, very professional




Review of ApplianceCare

Great Service and great guy!


Response from ApplianceCare:

Thank you for leaving us a review


Outstanding Service




Review of ApplianceCare

Uriah handled this warranty issue accurately and in a timely manner.


Response from ApplianceCare:

Thank you for writing a review for us. Uriah is a crucial part of our team and he works very hard to leave each customer with a positive experience


Great Service




Review of ApplianceCare

Service was great. Technician was on time and finished the repair in a timely manner.


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your service met expectations.


Washing Machine Repair




Review of ApplianceCare

My washing machines is not repaired. It still does not pump the water from the machine.


Great Service!




Review of ApplianceCare


Response from ApplianceCare:

Thank you for rating us


Excellent




Review of ApplianceCare


Response from ApplianceCare:

Thank you.


Refrigerator repair




Review of ApplianceCare

Adam was very knowledgeable and helpful


Response from ApplianceCare:

Thank you for writing us a review. If there was anything we could have done to receive a 5-star review from you, please feel free to reach out and let us know. Thanks again.


Great service




Review of ApplianceCare

Had a very awesome experience. The tech was very helpful in explaining everything. Great service.


Response from ApplianceCare:

Thank you for writing a review for us. We are very pleased to hear that your experience was a positive one.


Great service.




Review of ApplianceCare

Service was performed on schedule, on time as promised. Good job by serviceman. Very satisfied.


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Great service, except problem wasn’t resolved




Review of ApplianceCare

Great service, except problem wasn’t resolved, survey ratings are conflicting. Below average rating does not reflect the positive experience with Michael, he was great. The overall experience rating is not representative of him. The waste of my time to no avail is the crux.


?




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking the time to rate our service. If there are any questions you have, please feel free to contact us so we can be a help to you.


Couldn’t ask for more!




Review of ApplianceCare

Reliable, convenient, fast, and friendly service. Very communicative.


Response from ApplianceCare:

Thank you for taking the time to write a review. We are pleased to hear that you service met your expectations.


Quick & clean




Review of ApplianceCare

Great communication and on time. Had the issue diagnosed in minutes and installed a new pump in record time.


Great service




Review of ApplianceCare

Technician was very friendly and professional. He knew exactly the problem and told us how to remedy the issue. Very satisfied with the service.


Response from ApplianceCare:

Thank you for writing us a review. We are glad to hear you had such a positive experience with us and our technician.


Good




Review of ApplianceCare

Very prompt and very good service


Response from ApplianceCare:

Thank you for taking the time to write a review for us.


Employee and service




Review of ApplianceCare

Diligent, courteous, knowledgeable, fixed the problem!!!


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your service met expectations.


Great and prompt service




Review of ApplianceCare


Response from ApplianceCare:

Thanks for reviewing us.


Great service!




Review of ApplianceCare

Had a great visit from Adam. Explained everything to me thoroughly and was very professional.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for reviewing us.


Test




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Good experience




Review of ApplianceCare

Your people are great and all were easy to work with. They were good about keeping me updated on when to expect them. I appreciated that.


Response from ApplianceCare:

Thank you for writing a review. If there is anything we could have done better to give you five-star service, please do not hesitate to reach out to us.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for the review. If there is anything we could have done to give you five-star service, don't hesitate to reach out to us. Thanks again.


Very nice representative.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear your experience with our technician met your standards.


Prompt




Review of ApplianceCare

Followed his advise. Solved problem.


Response from ApplianceCare:

Thank you for writing a review. We are glad to hear that your service met all expectations and the problem was resolved.


Tech was knowledgeable and experienced. He seemed to know what to look for and diagnosed the problem quickly.




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking the time to write a review. We are always glad to hear that our customers are happy with their service.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Efficient service




Review of ApplianceCare

Great communications with this service organization. Was kept informed, especially when to expect service person to arrive.


Response from ApplianceCare:

Thank you for reviewing your experience with A to Z. We are pleased to hear your service met and exceeded your expectations.


Friendly and Knowledgeable Service Technicians




Review of ApplianceCare


Response from ApplianceCare:

Thank you for taking time to review A to Z.


Outstanding customer service




Review of ApplianceCare


Awesome Customer Service




Review of ApplianceCare


Great service




Review of ApplianceCare

Michael was on time and very professional. Got the job done, made recommendations and was gone. Wonderful !!!!!!!!!!!!!


great service




Review of ApplianceCare

He got the stove fixed very quick. Had us call an electrician, who fixed the final problem which was minor. had to do with grounding.


Response from ApplianceCare:

Thank you for reviewing us today. We are glad your service was satisfactory.


Noise still there




Review of ApplianceCare

Technician was great, but the noise came back last night


Good customer service




Review of ApplianceCare

We were unable to duplicate the problem. Hopefully it won’t happen again.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Great service




Review of ApplianceCare

Great service, on time and courteous!


Response from ApplianceCare:

Thanks


Bought in February and had to be repaired in September




Review of ApplianceCare

The technician was very efficient, knew exactly what he needed to do.


Response from ApplianceCare:

Thank you for your review. Our skilled technicians work hard to be efficient and bring you the best service possible


Randall and Mary Rittet




Review of ApplianceCare

Great service


Response from ApplianceCare:

Thanks


Awesome service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


hoss




Review of ApplianceCare

very nice man , was helpful. gave me tips on air flow. and reminder to dump full ice ben.


Response from ApplianceCare:

Thank you for reviewing. We aim to leave each customer with a positive experience


Quality Service




Review of ApplianceCare

Doig was very thorough in his inspection of my Whirlpool refrigerator. Although, the previous service repair company's Tech. concluded the compressor had gone out. Started estimating cost and timing to replace the compressor, estimate was ~$1200 or buy a new one. When Doug arrived, I noticed him looking at things the previous service man (from a competitor) didn’t look at and as a result, the root cause of refrigerator not heating and cooling was a switch that had burned out and was even black. Scarey!! Doug was knowledgeable, courteous and knew exactly what it was. I truly appreciate resources who go Above and Beyond to delivery high quality, on-time!!! You go Doug!!!


Response from ApplianceCare:

Thank you for taking time to write a review. At A to Z we strive to exude excellence in everything we do. Doug is a valuable part of the team, and we are glad you had a positive experience with him as your technician.


Great service




Review of ApplianceCare


Response from ApplianceCare:

Thanks


Problem not fixed




Review of ApplianceCare

The repairman who came was friendly. We have had trouble with our Whirlpool refrigerator icemaker since we got it 3 yrs. ago. I finally had to call Whirlpool to have someone else to come look at it. He replaced the icemaker. Whirlpool told me to have him call their tech dept., but he would not do it. He called his manager who told him to see if the inside light was going off. It was not, so he raised the door and thought it was fixed. By morning we still didn't have any ice, so I taped the light switch so it would stay off, and within 15 minutes we had ice. It seems that Whirlpool should do something to fix the default in the door.


Excellent




Review of ApplianceCare

ApplianceCare was great! Fast appointment and quickly determined the problem.


Excellent




Review of ApplianceCare

Scheduling was easy, I love that you get an email with a link - you can see how many appointments, and where the tech is, and, where you are in their list for the day - really excellent


Response from ApplianceCare:

Thank you for taking time to review us. We are happy to hear your experience fulfilled your expectations.


VERY professional, very polite




Review of ApplianceCare


Excellent. Right on time.




Review of ApplianceCare

Everything was good!!!


Great!




Review of ApplianceCare


Palm Ave.




Review of ApplianceCare

The tech did everything he could to rectify my problem. Even called a Whirlpool engineer about the problem.


Customer Service




Review of ApplianceCare


kind helpful great job working great




Review of ApplianceCare

great service great price


Repair of washer




Review of ApplianceCare

The repairs were done properly. The only problem we had was a bad replacement part, which delayed my repair for another week.


Great service




Review of ApplianceCare

Very quick and nice. Very impressed with this company.


Excellent service




Review of ApplianceCare

My washer was still under warranty through Lowe’s. I was called before technician arrived which I appreciated. The problem was quickly diagnosed and needed part was in service vehicle. Part was promptly I stay and washer works perfect. Technician answered all my questions and was very friendly


Response from ApplianceCare:

Thank you very much for taking the time to leave this review.


New Maytag needs new computer




Review of ApplianceCare

Chris was very courteous and knowledgeable. Our washing machine is still under warranty, so I don't know about their cost or pricing of service (I hope it's good so I can use them in the future when the warranty runs out).


Response from ApplianceCare:

Thank you very much for the review. Our staff really appreciates you taking the time to leave this review.


Great Service




Review of ApplianceCare

I was called prior to arrival. Arrival was prompt. Problem with my washer was diagnosed quickly. The needed part was in the vehicle. The red pair was doing quickly. Technician was very friendly and answered all my questions. An excellent good which left me very satisfied 😁


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for this review. We really appreciate it.


Not resolved. Unsat service




Review of ApplianceCare

Tested only with computer. Same tech had been here before when machine was repaired for same malfunction. Did not call me at all. told my husbands provider the machine wouldn’t make the noise and refused to run a real cycle to check.


Great Service




Review of ApplianceCare

Your Service Technician was very professional and was able to service the product and get it back in working condition quickly.


Response from ApplianceCare:

Thank you for this review. We appreciate it.


Happy with Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you for leaving this review


He explained the reason for the failure of my 4 month old refrigerator. It was repaired.




Review of ApplianceCare

He explained that the compressor had stopped working because of water leaking from pipes. He ordered and installed a replacement compressor. Leaking pipes which had caused the first compressor to fail were soldered and he checked for leaks. He told me that if the refrigerator was still operating correctly in two weeks it would mean that all leaks had been located and sealed. I was watching while he worked and considering the number of leaks it was a miracle the refrigerator worked as long as it did (almost exactly four months). He told me that if the refrigerator was still working normally within two weeks we could assume all leaks had been located and sealed.


Response from ApplianceCare:

Thank you very much for this review. We appreciate it.


Michael




Review of ApplianceCare

Did his job and did it well


Response from ApplianceCare:

Thank you very much for this review. We appreciate it.


Great Service




Review of ApplianceCare


Response from ApplianceCare:

Thank you very much for this review.


Solved our new fridge water leak issue.




Review of ApplianceCare


Refrigerator Repair




Review of ApplianceCare

Did a super job, communicated well and service was exemplary.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Cathy




Review of ApplianceCare


Response from ApplianceCare:

Thank you for the review. We appreciate it.


Great




Review of ApplianceCare

Friendly, good explanation of the problem, and good advice on how to use these new appliances.


Response from ApplianceCare:

Thank you very much for the review. We appreciate it.


Colton B.

Colton B.

REFRIGERATOR JENN-AIR JFFCC72EFS02 "Issue is a no cool refrigerator. Replaced main control to resolve issue. All fans and compressor were running. Accidentally broke the dispenser UI, ordering a new one to get the dispenser working again. Also rescheduling the door UI. Unit should be cooling now though.; ordrng 1 W11330490 (panel-ui)"

Near Pebble Creek, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER AMANA NED4655EW1 Found open operating thermostat needs new thermostat rescheduling Monday ; ordrng 1 WP3387134 (thrmst-fix)

Near Kitty Hawk Rd, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC565FW2 Checked suspension this was good ran unit in test mode no errors. Ran service cycle valves good pump good shifter good found high vibration in spin due to gear case found basket and gearcase need to replaced to correct vibration issue. Call when parts come in.; ordrng 1 W10752719 (basket) and 1 W11454734 (GEARCASE)

Near Blackstone, Universal City, TX 78148
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT710PAHZ1 The unit is leaking during drain on the left side where the drain hose is contained on left side. Parts needed ordered. No closing document available on this visit. This unit should be under warranty.; ordrng 1 3385556 (drain hose) and 1 W10878507 (inlet tubing) and 1 WP8531323 (gasket) and 1 WPW10195536 (water inlet port) and 1 WPW10292152 (parts-misc) and 1 WPW10545278 (drain hose)

Near Fairview Farm, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG320M0BS3 Found 0 volts to bake ignitor surface burners working temp sensor good needs control and since bake ignitor has slight crack ordered one of these.; ordrng 1 W11126814 (CONTROL) and 1 W11176454 (IGNITOR )

Near Gravel Gray, Cibolo, TX 78108
Shawn W.

Shawn W.

COOKTOP GAS KITCHEN AID KCGD500GSS00 Our customer is still working on a date. I input the soonest date I found on entitlements. No receipt currently available but it looks like it is under warranty. The bezels that are glued in by design are not bonding correctly to the main top. I called Tech Line and spoke with Leon to inquire about the glue. He informed me that the bezel comes with glue and rip off tape. Parts ordered.; ordrng 1 W11240529 (bezel-knob) and 1 W11240529 (bezel-knob) and 1 W11240529 (bezel-knob) and 1 W11240529 (bezel-knob) and 1 W11240529 (bezel-knob)

Near Benchwood Cir, San Antonio, TX 78248
Jim G.

Jim G.

MICROWAVE OVEN JENN-AIR JMW3430IL02 Verified faulty UI console. Details notes to Tech indicate art is already on order. Please contact customer once part is available for install. ; saved tckt

Near Sawgrass Ridge, San Antonio, TX 78260
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 The unit is not defrosting and the evaporator is freezing up. Cold in freezer warm in RC. Parts ordered.; ordrng 1 W11405276 (HARNESS WIRE) and 1 WP2315549 (evap fan motor) and 1 WPW10495967 (heater)

Near Huebner Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5100HW1 Found door not shutting all the way nothing out of square ordered both hinges to resolve issue.; ordrng 2 W11116025 (HINGE )s

Near Arcadia Pl, Cibolo, TX 78108
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL JFC2089BEP01 Ice maker is failing mechanically. Ice maker is needed. ; ordrng 1 W10884390 (Ice maker kit (modular))

Near Birdie Ridge, San Antonio, TX 78260
Shawn W.

Shawn W.

WASHER WHIRLPOOL WFW5620HW2 "Our customer has had the dispenser popping open during cycle. According to Technical Service pointer W11481731 dispenser leak, this unit needs the updated dispenser that has an updated spray pattern.; rqstng P&A on 1 W11465532 (DISPENSER ASSEMBLY)"

Near Allora Ave, San Antonio, TX 78259
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Issue is a poor cooling refrigerator. Finding heavy frosting by defrost thermostat and no frost pattern on evaporator. This is similar to what Tommy found in April. DH replaced evaporator to resolve that issue. Ordering new compressor and evaporator. No reception on location, so I could not call techline for issue. Talked to AE, Whirlpool is covering entire repair. Collected SC fee. ; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator)"

Near TX-41, Mountain Home, TX 78058
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHB This unit is in warranty. Picture of receipt updated. Our customer is having problems with the ice producing crushed ice when they do not want crushed ice. I checked the solenoid and it is operating as designed. I was able to replicate our customers problem. We will have to change both the solenoid and the ice bin. Parts ordered.; rqstng P&A on 1 W11185686 (ice-contnr) and 1 WPW10309866 (solenoid)

Near Pebble Path, San Antonio, TX 78232
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Issue was a leaking dispenser. Finding issue to be that the ice compartment door was not sealing well. Replaced door, seal seems to be much better. Unit testing good, collected P&L."

Near Coldwater Creek, Boerne, TX 78006
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "I was unable to get the unit to fill or drain. I ran the service test and received error code F2E1 User Interface Stuck Key. The unit filled, washed and drained in service test. This unit needs new electronics. Parts ordered.; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec)"

Near Parhaven Dr, San Antonio, TX 78232
Colton B.

Colton B.

REFRIGERATOR AMANA ART308FFDB06 "Issue is a no cool refrigerator. Found no frost pattern on evaporator. Evaporator wasn’t even cold. Compressor doesn’t want to stay on, even with a new start device. Finding issue to be a seized compressor. Ordering new compressor and returning. ; ordrng 1 W11209866 (compressor)"

Near Friendship Ln, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MHW8630HW2 "replaced pressure switch due to low flow indication after replacement tested washer no issues, washer is working as designed. Job complete."

Near Argyle Ave, San Antonio, TX 78209
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Original issue was never fixed. Ice is still not dispensing. Found auger motor slipping when turning, not moving the ice to be dropped. Will need to replace auger motor, spacer, and impeller.; ordrng 1 W11378860 (SPACER) and 1 WP63052 (IMPELLER) and 1 WPW10317991 (motor)"

Near Albany Ridge, San Antonio, TX 78250
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT750SAHZ Did discover 7-1 error(fault code). Ran diagnostics and service mode to alleviate issue. Issue resolved.

Near Mule Tree St, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW6120HW0 Found strike broke off in latch assembly ordered both call when parts come in.; ordrng 1 W11394572 (LATCH) and 1 W11457841 (STRIKE)

Near Arcadia Pl, Cibolo, TX 78108
Colton B.

Colton B.

RANGE WHIRLPOOL WGE745COFS01 Issue is that the oven temps are not consistent. Called ahead to customer. Customer doesn’t want me coming out without parts. Ordering comtrol and oven sensors just in case. Will call customer when they arrive. ; ordrng 1 W10877730 (cntrl-elec) and 2 WP7430P044-60 (top-oven)s

Near W Distant View Dr, Fredericksburg, TX 78624
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced control. All door switches are still checking good. Unit testing good.

Near Windridge Dr, Boerne, TX 78006
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF331PAHS0 Element is cracked. Will need to replace element. Spoke with employee at front. Will send invoice. Customer will contact if they want to decline service. ; ordrng 1 W10518394 (heater)

Near Ingram Rd, San Antonio, TX 78245
Jim G.

Jim G.

MW-HOOD COMBO MAYTAG MMV1175JZ0 Sterlimg SR# 7729409375 interlock kit sent is not correct on parts list. Reordering correct kit as per techline. Also control has defective light(lamp) voltage. ; ordrng 1 W11244494 (Interlock Assemby (full kit 2 interlocks w/ 4 switches)) and 1 W11391714 (Control)

Near Shady Acres, San Antonio, TX 78260
Jim G.

Jim G.

DRYER WHIRLPOOL WED5620HW1 Verified thermal fuse is out of range. Replacing heater as a. Precaution. ; ordrng 1 W10909685 (Thermal Fuse) and 1 WP3387747 (Heater)

Near Stone Hill Dr, San Antonio, TX 78258
Shawn W.

Shawn W.

VENT HOOD WHIRLPOOL UXT5236BDS1 "Found that the screws holding the bracket holding in the motorway not set into the upper bracket but the sheet metal would not support a full brace. I was able to get it to hold by not driving in the screws all the way and securing the bracket with zip tie WPW10339879, unit is not making loud noise anymore. Functioning as designed.; used 1 WPW10339879 (ZIP TIE) from stock"

Near Falstaff, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 "Went to replace gearcase on washer stripped out screw at agitator will need to order agitator and screw as well, unable to remove gearcase.; ordrng 1 W10882734 (agitator)"

Near Robinhood Pl, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL MVWB765FW Called customer to state time of arrival customer stated they no longer need service. Job complete.

Near Thorain Blvd, San Antonio, TX 78212
Richard G.

Richard G.

COOKTOP GAS KITCHENAID KCGD506GSS00 Customer complaint is that the right side burner is not working. Arrived at home and unit was functioning intermittently. Will need to order burner head.; ordrng 1 W10732971 (burnr-head)

Near French Oaks, Helotes, TX 78023
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Heating element was not connected properly causing a frost up. Used wire tie to secure harness properly. Issue rsolved ; used 1 WP8567668 (Wire tie) from stock

Near Pinnacle Falls, San Antonio, TX 78260
Jesus C.

Jesus C.

WASHER WHIRLPOOL NTW4516FW3 Tested unit. Water leaking from hot water valve. Replaced water valve. Leaking stopped. No further issues. Tested to complete. ; used 1 W11210459 (VALVE) from stock

Near Red Merganser, San Antonio, TX 78253
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last tech found faulty control and filter control per techline. Replaced both parts. That didn’t resolve the issue. Found console not having start button for microwave. Ordering console and fuses to resolve the issue. Console on b/o; ordrng 1 W11188752 (FUSE) and 1 W11297728 (CONSOLE ) and 1 WPW10017410 (FUSE)

Near Turmoil Curve, San Antonio, TX 78254
Colton B.

Colton B.

DRYER MAYTAG MEDB765FC Issue is poor dry performance unit heats and spins well. We have good airflow out of the back. Customer says that it a only happens after a few loads. The issue seems to be in the venting. Informed customer that vertical venting has trouble keeping up with repeated loads and that there could be a restriction in the vent. Unit is testing good.

Near Hunters View Cir, Boerne, TX 78006
Colton B.

Colton B.

WASHER WHIRLPOOL WTW5000DW3 Issue was lid not latching. Replaced control and latch. Unit tested good.

Near George Muck Dr, Kerrville, TX 78028
Colton B.

Colton B.

MW-HOOD COMBO KITCHEN AID KMHS120ESS "Issue was a noise during heating. Replaced transformer and magnetron to resolve issue. Tried to test unit but miswired it, blew the 20a fuse. Did not have one to replace it with. Ordering two new fuses to finish repair. Returning next Wednesday. ; ordrng 2 W10138793 (fuse)s"

Near E Morse St, Fredericksburg, TX 78624
Richard G.

Richard G.

RANGE WHIRLPOOL WFE320M0ES2 Replaced control. Tested to complete. Unit is good to go.

Near Rogers Rd, San Antonio, TX 78251
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER SAMSUNG WF42H5200AW/A2 Found part number parts house have me was for just filter no cap. Called back got correct part number rescheduling Wednesday next week ; ordrng 1 DC97-16991A (FILTER)

Near Champions Blvd, La Vernia, TX 78121
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics with no errors. I found that the homes plumbing was leaking from the hot water valve. Also found that the drain hose was pushed to far into the stand pipe. I used a zip tie WPW10339879 to secure it. Unit is fully operational once plumbing is addressed.; used 1 WPW10339879 (ZIP TIE) from stock

Near Melrose Canyon Dr, San Antonio, TX 78232
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Tested unit. Good power to auger. Ice bin is stuck. Need to replace bin and auger. ; ordrng 1 WPW10176384 (bin-crush)

Near Cypress Grove Dr, San Antonio, TX 78227
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Found shorted electrode in RF burner and oxidized burner cap ordered both Rescheduling for Jan 4; ordrng 1 W10881749 (cap-burner) and 1 WPW10515459 (igntr-surf)

Near Antelope Run, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed control replaced control and UI plugged unit in ran test no errors ice maker cycled through and filled. All operations normal.

Near Hallie Hill, Schertz, TX 78154
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG505M0BS3 "Customer stated unit not igniting in oven portion. Upon testing unit, unit functioning properly. Couldn’t get unit to fail. 5 out of 5 times oven igniting and heating. Customer asked for a quote for most common part failing. Customer did not want to replace any parts at this moment since unit is working properly. Quoted 203.11 for P&L. Collected Sc. ESTIMATE ONLY!"

Near Velvet Creek, San Antonio, TX 78255
Douglas H.

Douglas H.

ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU "Customer stated plastic pieces in ice and what appears to be graphite lubricant in ice. Found cause to be faulty bearing in ice breaker and broken ice sweep. Quoted 1311.38 for all costs(priority Sc (minus senior discount), P&L plus tax. Customer wanted to think about repair. Collected priority Sc minus senior discount. ESTIMATE ONLY!; rqstng P&A on 1 02-4628-01 (ICE SWEEP) and 1 A39531-001 (BREAKER WITH BEARING)"

Near River Crossing, Boerne, TX 78006
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW3 "Replaced gearcase, control, motor, and drive pulley. Washplate not needed. Calibrated unit, ran through automatic test. Tested to complete. Unit is good to go."

Near Redbud Woods, San Antonio, TX 78250
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Water leaking from dual valve. Ordering valve. ; ordrng 1 WPW10341320 (valve-inlt)

Near Santiago St, San Antonio, TX 78207
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Tested unit. Will need to replace diffuser and thermistor. ; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)

Near Lake Mont St, San Antonio, TX 78222
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Adjusted gasket on refrigerator freezer door , added some sealant to edges due to separation at inner liner, job complete."

Near Ruelle Ln, San Antonio, TX 78209
Richard G.

Richard G.

MICROWAVE OVEN KITCHEN AID KOCE507ESS08 "Replaced inverter board. Tested out unit. Unit is still getting error F1E5. According to tech sheet, next step is to replace the magnetron. Magnetron is covered under extended warranty. Quoted additional close of labor. Customer refuses to pay for labor for work done or additional work."

Near Rafter S Trail, Helotes, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF130PAHW1 Pulled unit out replaced harness then sump ran test all operations normal.

Near County Rd 357, Adkins, TX 78101
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Last trip found faulty electronic control and UI, as well as missing ice guide. Installed missing ice guide and replaced electronic control and UI. Unit testing good now. No further issues at this point. Advised can take up to 24 hrs to fill ice bin. No further issues at this point."

Near Bowen Dr, San Antonio, TX 78250
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HW2 Replaced filter and fuse. Mw had to be removed from cabinet to install. Powered unit back on and received error code F1E4 MW power relay. Control board was likely shorted out when the filter board was shorted out. Will need to replace control board to resolve issue. ; ordrng 1 W11342846 (CONTROL)

Near Assumption Dr, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

COOKTOP GAS WHIRLPOOL KFDC506JSS00 Found middle front burner not lighting checked unit found burner cap not on burner base causing gas to escape before ignition. Corrected issue tested and instructed customer on proper use and care pf unit all operations normal install instruct today.

Near Triple R Dr, La Vernia, TX 78121
Jim G.

Jim G.

ICEMAKER (STANDA KITCHEN AID KUIC15PLTS1 Customer described leaking from bottom of unit. After testing thoroughly the unit did not leak (this is a gravity drain set up). It appears leak may have been due to pumping issue.

Near Post Oak Way, Shavano Park, TX 78230
Richard G.

Richard G.

RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint is that the unit is leaking gas. Opened the oven door and smelled a strong gas smell. Checked all connections for leaks and was unable to find any. Strong smell of gas under the unit inside of the drawer as well. Called techline and spoke with Steve, recommending gas valve replacement. SR#7729590140 Transferred to Whirlpool Safety and spoke with Lisa, received concession for parts and labor WU1OLU1WPL1; ordrng 1 W10919226 (regulator)"

Near Cache Creek, San Antonio, TX 78253
Shawn W.

Shawn W.

WASHER MAYTAG MVWC565FW2 Replaced belt and shield. Unit will now spin and is fully operational.

Near I-35 N, Schertz, TX 78154
Jesus C.

Jesus C.

THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Installed new tub ring. No further issues. Tested to complete.

Near Ingram Rd, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MFX2570AEM4 Found frozen drain tube frozen and failed icemaker defrosted drain installed service kit for drain tube customer had. Replaced icemaker tested all operations normal. Cost 346.44 parts labor service fee tax. Paid in full.

Near Lakeview Cir, La Vernia, TX 78121
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KRFC704FPS04 "Checked refrigerator found refrigerator section evap not frosting over, ran test 4 on refrigerator but no frost build up, ordering 3 way valve to resolve issue. ; ordrng 1 W11084143 (valve)"

Near Satellite Dr, San Antonio, TX 78217
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Last trip found faulty electronic control and thermistor. Replaced both to resolve the issue. Advised can take up to 24 hrs to regulate temps. No further issues at this point. Unit is under warranty per Sb web.

Near Colonnade Blvd, San Antonio, TX 78230
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.

Near Desperado Way, , TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Last trip found unit needed new door. Replaced freezer door to resolve the issue. Unit testing good now. No further issues at this point.

Near Parkview Terrace, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFG374LVB2 "Checked range found bad spark module will need module to resolve issue, collected. service call fee. Customer does not want to continue service"

Near E Lullwood Ave, San Antonio, TX 78212
Jim G.

Jim G.

RANGE WHIRLPOOL WFE505W0JZ0 Replaced control. Issue resolved.

Near W Elsmere Pl, San Antonio, TX 78201
Douglas H.

Douglas H.

WASHER MAYTAG MVWX655DW1 Customer stated unit not turning on and making loud noise. Found cause to be stuck in emergency drain mode caused by a nail that got lodged in the pump not allowing impellers to spin. Removed nail to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.

Near Schmidt Ln, Boerne, TX 78006
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced Ed unit properly thereafter. Issue resolved.

Near Monets Garden, San Antonio, TX 78218
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer complaint is that the lights in the refrigerator section are dim and the doors are uneven. Found freezer light out. Replaced freezer led module to fix lighting issue. Raised right refrigerator door to even out doors. Unit is good to go.; used 1 W11205083 (LED MODULE) from stock

Near Turmoil Curve, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW2 Tested unit. Grinding noise from cam. Replaced cam. No further issues. Tested to complete. ; used 1 W10721967 (CAM) from stock

Near Bluebonnet Ln, San Antonio, TX 78223
Jesus C.

Jesus C.

DRYER MAYTAG MEDC465HW0 Tested unit. Found door switch broken. Replaced switch. No issues during testing. Unit is working properly. Job complete. ; used 1 WP3406107 (SWITCH DOOR) from stock

Near W Gerald Ave, San Antonio, TX 78211
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced diffuser due to old staying open after replacement good movement from diffuser, refrigerator working as designed. Job complete."

Near McKinley Ave, San Antonio, TX 78210
Richard G.

Richard G.

WASHER WHIRLPOOL WTW6120HC0 "Replaced gearcase, drive motor, and pulley. Calibrated unit and ran through automatic test. All good. Tested to complete. Unit is good to go."

Near Cheshire Way, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MVW7230HW0 Replaced cabinet. Tested to complete. Unit is good to go.

Near Quinlan Ranch, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced drain tube and evap fan due refrigerator clogging up after replacement no issues, job complete."

Near Kendalia Ave, San Antonio, TX 78221
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE550S0HZ1 "Replaced main harness due to broken wire after replacement no issues with range, unit is working as designed. Job complete."

Near Strings Dr, San Antonio, TX 78216
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD75HEFW0 "Checked dryer found ui working partially dryer turns on but ui stays off, unable to turn off dryer after power up. Ordering ui to resolve issue. Collected service call fee.; ordrng 1 W10783677 (panel-cntl)"

Near Dawson St, San Antonio, TX 78202
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"

Near W Magnolia Ave, San Antonio, TX 78212
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is not draining on some cycles (cold wash and draining and spin). Verified issue. Entered diagnostics and found no error codes. Ran unit through automatic test. All steps passed. Will need to replace control.; ordrng 1 W11417466 (CONTROL )

Near Tripoli, San Antonio, TX 78245
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Checked temperatures and they are fine. Water pressure seems high. Called Whirlpool Techline and spoke with Austin. We ran some tests and determined we would need a water pressure regulator, If that does not solve the problem we will need to replace the valve and possibly the housing. All parts ordered. w10786952 is the regulator.; rqstng P&A on 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)"

Near Hidden Timber Wood, San Antonio, TX 78248
Jim G.

Jim G.

OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.

Near Chimney Tops, San Antonio, TX 78260
Shawn W.

Shawn W.

DRYER WHIRLPOOL WHD5090GW0 Replaced the control board. DH helped with the assessment and repair. Unit is now fully operational.

Near Dublin Square, San Antonio, TX 78217
Jesus C.

Jesus C.

WASHER MAYTAG MVWB865GW1 Tested unit F6E3. F6E2. Will need to replace control and UI. ; ordrng 1 W11135391 (console)

Near Kinney Rd, Somerset, TX 78069
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF23M8070S/AA Customer returned call to office to state service no longer needed.

Near Wild Springs Dr, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit stopped cooling. Found the cap tube broke at base of dryer causing leak. Replaced dryer from stock to resolve the issue. Vacuumed unit, held vacuum charged unit held charge. Unit began cooling immediately upon testing. Advised of 48 hr cool down period ; used 1 W10890128 (FITTING), and 1 WPW10143759 (DRIER-HV) from stock"

Near Bandera Rd, San Antonio, TX 78238
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Last tech found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Cleared for resale.

Near Bandera Rd, San Antonio, TX 78254
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL GBS307PDS9 Last tech found faulty element. Confirmed diagnosis. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L

Near Medina Magic, Helotes, TX 78023
Jim G.

Jim G.

DRYER WHIRLPOOL WED6620HC0 Installed kit. Issue resolved.

Near Blenheim Park, Bulverde, TX 78163
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WHD5090GW0 "Replaced control board due to unit not operating or turning on after replacement good dryer, good heat. Job complete. Collected remaining balance."

Near W Gramercy Pl, San Antonio, TX 78201
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL MVWX655DW1 Found cold inlet valve not working and hot as well. Found leaking hose snapped photo tested water pressure this was good advised customer to get new hoses ordered new valve housing call when part comes in.; ordrng 1 W11127357 (housing)

Near Abercorn, Schertz, TX 78154
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heater element. Issue resolved.

Near Spring Copper, Bulverde, TX 78163
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF540PADM0 "Issue is that the dishwasher will not wash. Finding issue to be a faulty sump assembly. Unit needs a new on. Customer did not want to go through with repair due to unknown eta. Customer did not pay SC fee, wants to talk with office. Gave them a number and managers name."

Near Tulip Farm, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4955HW1 "Checked washer found lid lock not locking during normal cycle, locks during diagnostics ordering control board to resolve issue. ; ordrng 1 W11211482 (cntrl-elec)"

Near N Knoll, San Antonio, TX 78240
Colton B.

Colton B.

MW-HOOD COMBO MAYTAG MMV6190DS1 Issue was that unit was not sensing that the door was closed. Found top door switch stuck. Returned top switch to working order. Unit tested good. Collected SC fee.

Near Scenic Loop Rd, San Antonio, TX 78255
Jim G.

Jim G.

WASHER WHIRLPOOL WFW8620HC2 Verified that the machine has loose bearings in the transmission affecting the spin speeds which were observed to be under speed in the service mode. Ive informed customer that the a new outer tub assembly is needed. Customer wanted a new unit and may not consent to repair. Advised to contact for more options. ; ordrng 1 W11287257 (Outer tub)

Near Beck Rd, Bulverde, TX 78163
Shawn W.

Shawn W.

WASHER KENMORE 79631622310 Replaced valve. Unit is now operational.

Near Shadow Cliff St, San Antonio, TX 78232
Douglas H.

Douglas H.

WASHER WHIRLPOOL MVWB450WQ1 Last trip found faulty outer tub with shaft. Replaced tub with shaft. Part under 10 yr warranty. Unit testing good now. No further issues at this point. Collected labor

Near Axis Dr, Boerne, TX 78006
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW1 Tested washer. Noise during agitate when loads with water. Noise coming from gearcase and agitator. Teeth are worn on basket and gearcase. Will need to replace both. Gave customer estimate for repairs. Will not continue repairs. Collected service fee. Job complete.

Near Blackjack Trail, Somerset, TX 78069
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue is no ice production. Replaced valve to resolve issue. Also food freezing in the refrigerator. Taped up back vents to 50% closed to resolve that issue. Unit good to go, customer will call if issues come back."

Near Pecos Rdg, , TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Plugged unit in frost pattern good fans working checked bi metal and heater both checked good ran defrost setting no power to bimetal ordered new UI board and harness.; ordrng 1 W11229011 (HARNESS) and 1 W11239666 (Ui) and 1 W11293378 (CONTROL )

Near I-35 N, Schertz, TX 78154
Colton B.

Colton B.

WINE CELLAR WHIRLPOOL WUW55X24HS01 "Issue was an over temp alarm issue. Previous tech replaced a thermistor, today I replaced the control. P&L are covered. Collected cost for part."

Near Pecan Hill, , TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed old cracked bin installed new bin tested door now shutting all the way bin not cracked all operations normal.

Near Springtree Shadow, Cibolo, TX 78108
Ezequiel V.

Ezequiel V.

WASHER KENMORE n/a "Went to replaced bearing , customer stated they longer need service, job complete."

Near Clover Dr, San Antonio, TX 78228
Richard G.

Richard G.

WASHER WHIRLPOOL WED4815EW1 Customer complaint is that the unit is vibrating and making a loud noise. Found damage to the blower wheel and motor. Will also need dryer repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)

Near Bear Springs Dr, San Antonio, TX 78245
Colton B.

Colton B.

WASHER SAMSUNG WF42H5600AW/A2 Issue was a leaking washer. Found a leak in between the counter weight and the outer tub. Baffle was on correctly and didn’t look to be damaged. The leak is happening behind where the gasket it anyway. Finding issue to be a leaking tub. Customer declined repair.

Near Oak Ridge Dr, Boerne, TX 78006
Richard G.

Richard G.

WASHER MAYTAG MVWC565FW2 Customer complaint is that clothing is getting stuck under the agitator and clothes are getting damaged. Verified issue. Will need to replace agitator ; ordrng 1 W11161960 (agitator)

Near Sycamore Brook, San Antonio, TX 78254
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BB2 Installed new control. No issues during testing. Unit is working properly. Job complete

Near Knob Creek, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MHW6630HW0 Replaced bellow and dispenser. Ran unit through automatic test. Tested to complete. Unit is good to go.

Near Lambshead Draw, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WGD4800XQ1 Removed drum tested unit found no ignitor called tech line spoke to Scott ran test on ignitor found that lost neutral on unit quoted on harness labor tax service service fee paid remaining balance; ordrng 1 W10740201 (harns-wire)

Near Bluetop, San Antonio, TX 78217
Jim G.

Jim G.

DRYER LG DLEX8000V Cleared duct and edifies proper voltage and heater function. Collected serv fee.

Near Fossil Hills Loop, Spring Branch, TX 78070
Douglas H.

Douglas H.

VENT HOOD UNKNOWN WVW51UC0FS1 Unit is functioning properly. Just cosmetic damage found to the chimney. Customer stated someone came out to see why unit wasn’t sucking up the smoke dented chimney when putting it back. Checked with AE to see if we had anyone out. Explained to customer about not being a functional issue and wouldn’t be covered under WARRANTY. ; saved tckt

Near Mireille Mist, , TX 78015
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Called customer stated time of arrival, part is not in bin parts list says it’s not been checked in rescheduling for tomorrow.; schdld next appmnt for 12/23 WED !"

Near Whisper Dawn St, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."

Near Belle Ellen, San Antonio, TX 78229
Richard G.

Richard G.

DISHWASHER AMANA ADB1400AGB3 Customer complaint is that the unit is not draining and is leaking from under the door during cycle. Found plug still in garbage disposal. Removed plug and drained unit. Entered diagnostics and found error code F6E4 float switch open. Ran unit through automatic test and unit did not leak. Leaking and error code was likely due to the unit not draining out the water. Tested to complete. Unit is good to go.

Near Meridian Isle, San Antonio, TX 78252
Jim G.

Jim G.

VENTHOODS UNKNOWN WVU37UC0FS1 Secured harness which was bumping the vent motor fan blade assembly. Issue resolved.

Near Singing Creek, Spring Branch, TX 78070
Jim G.

Jim G.

WASHER MAYTAG MVWB835DW4 "Replaced gearcase (which was leaking transmission oil), rotor( which was worn badly), and clutch. Calibrated device. Issue resolved."

Near Whispering Water, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDC215EW1 Tested unit found open timer contact motor not advancing. Tested temps cycle thermostat working correctly needs new timer quoted part labor service fee and tax. Service fee paid remaining balance rescheduling Wednesday 12/30SSB shows 1 timer.; ordrng 1 WPW10185982 (timer)

Near W Sunset Rd, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."

Near Belle Ellen, San Antonio, TX 78229
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint is that the icemaker has stopped working. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.

Near Martin Creek, San Antonio, TX 78252
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MHW8630HW2 Customer is unavailable today will reschedule for tomorrow earliest as possible; schdld next appmnt for 12/23 WED 8-10

Near Argyle Ave, San Antonio, TX 78209
Colton B.

Colton B.

MW-HOOD COMBO WHIRLPOOL WMH31017AS "Issue is unit not sensing door is closed. Finding issue to be a stuck interlock. Fixed interlock, unit now works as intended. Collected SC."

Near Ivy Ln, Kerrville, TX 78028
Shawn W.

Shawn W.

MICROWAVE OVEN JENN-AIR JMW3430DS02 "There is an F6E0 error code dated 29 NOV 2020. Talked Bruce at Whirlpool Tech Line. We need to check the harness, replace if needed. If fine replace the console first then test. Parts ordered. This is a JTY8K00DPL1 authorization from Jenn Air. Our customer paid our service fee . They were wondering why they did not pay a service fee when we had a Tech visit in June. I was not sure but looked in entitlements and they were still in manufacturers warranty , which ended in October 2020. Jenn Air is covering the parts and labor. Customer has an extended warranty with a company I’m not familiar with but the authorization came from Jenn Air. We have no extended warranty authorization.; ordrng 1 W11171471 (harns-wire) and 1 W11236885 (console)"

Near Lantana Way, San Antonio, TX 78258
Colton B.

Colton B.

OVEN ELECTRIC (D AMANA AER6303MFS2 Issue is that the oven chirps when baking. Called techline and spoke with Andrew (SR: 7729578471) who said that it’s thermal expansion and should go away after more use. Andrew recommended 2 hours at 500 degrees to help the process go faster. He said as long as it’s correctly assembled there’s really nothing to be done about it. Unit tested good otherwise.

Near Lois St, Kerrville, TX 78028
Colton B.

Colton B.

WASHER WHIRLPOOL WET4024HW0 Issue was a leak from the lid. Found hose between valve and lid was not seated properly. Fixed that. Filled unit with one of the customer’s watching. No leaks observed.

Near W McFarland Dr, Kerrville, TX 78028
Jim G.

Jim G.

OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.

Near Chimney Tops, San Antonio, TX 78260
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water leaking from housing. Will need new housing. ; ordrng 1 W11346622

Near S Navidad St, San Antonio, TX 78207
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Installed new control and thermistor. No further issues. Tested to complete.

Near Ramblin River Rd, San Antonio, TX 78251
Colton B.

Colton B.

WASHER MAYTAG MVWB765FW4 "Issue was a non operational console. Replaced console, unit tested good."

Near N Creek Loop, Comfort, TX 78013
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Removed rear cover replaced control replaced UI plugged in unit tested all operations normal.

Near Hillside Ridge, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER SAMSUNG WF56H9100AG/A2 Called customer he said he does not want service.

Near Stormy Hills, San Antonio, TX 78247
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint is that the refrigerator is not cooling in the freezer or refrigerator sections. When I arrived, the unit had cooling turned off and both sections were very warm inside. Refrigerator is full of rotten food. Turned cooling on, compressor kicked on immediately. Waited as the refrigerator began to cool. Good frosting on evaporators. Unit is opera as designed. Explained to customer that cooling was turned off and how to turn it back on if they accidentally turn it off. Tested to complete. Unit is good to go."

Near Rustling Meadows, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WHD5090GW0 Replaced control board on dryer due to not working m after replacement dryer is working as designed and heating properly. Job complete.

Near Vance Jackson Rd, San Antonio, TX 78230
Jim G.

Jim G.

RANGE MAYTAG MER6600FZ1 Part was not ordered. Reordered. ; ordrng 1 W11092468 (Control board)

Near Rockhampton St, San Antonio, TX 78232
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRFF300ESS "Issue was fan running all the time. Replaced control, did not need defrost sensor after all. Unit tested good."

Near Lindner Ave, Comfort, TX 78013
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer called in because unit wouldn’t start, just blinking. Observed this. Removed door to find door switch unplugged. Plugged in door switch to resolve this issue. Previous tech ordered parts for this unit. ; saved tckt"

Near Ravencrest Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN KITCHEN AID KOCE500ESS "Replaced control board due to stuck key after replacement no issues, oven is working as designed. Job complete."

Near Cave Ln, San Antonio, TX 78209
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BW Tested unit. No issues during testing. Unit is working properly. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"

Near W Magnolia Ave, San Antonio, TX 78212
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Attempted to shut off water valve at wall. Found the valve to have a plastic stopper that was holding the valve closed. Removed stopper and turned water on to unit. Checked dispenser, water is dispensing fine. Icemaker harvested and called for water. Inlet valve not needed."

Near Reyes Heights, San Antonio, TX 78254
Douglas H.

Douglas H.

WASHER MAYTAG MVWC565FW2 Customer stated unit not functioning properly. Found f8e1 error long fill and also noticed control wood appear to lose power. Ordering control and valve to resolve the issue. ; ordrng 1 W11038689 (VALVE) and 1 W11399433 (CONTROL)

Near River Bend Rd, Comfort, TX 78013
Jesus C.

Jesus C.

RANGE MAYTAG MER6600FZ Tested unit. All burners are working. No issues during testing. Job complete.

Near Goliad Rd, San Antonio, TX 78223
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Installed new door no damage all operations normal.

Near Broadway, Alamo Heights, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MED7230HC1 Unit won’t start F3E1 appears removed console J14:connector not plugged in. Plugged in connector reset codes ran test all operations normal.

Near Hibiscus Falls, San Antonio, TX 78218
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KBFS25ECMS00 "Checked refrigerator found ice maker arm not installed properly, installed correctly ice maker stopped harvest, refrigerator working as designed. Job complete."

Near Muncey St, San Antonio, TX 78202
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced evap motor and harness. Ui not needed. Tested to complete. Unit is good to go. Collected labor

Near Mustang Pass, San Antonio, TX 78254
Shawn W.

Shawn W.

DISHWASHER KITCHEN AID KUDS25SHBL1 I found that the child lock needed to be turned off. I turned it off. Tested unit. Looped up drain hose. I provided Army Ranger discount on labor. Unit is fully operational.

Near Ridgemont Ave, San Antonio, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Last tech found faulty door. Replaced door and ice door to resolve the issue. Unit testing good now. No further issues at this point.

Near Reunion Oak, Boerne, TX 78015
Richard G.

Richard G.

RANGE WHIRLPOOL n/a Arrived at customer’s home. States they have no issues with the oven. Close ticket.

Near Buckner Pass, San Antonio, TX 78253
Michael R.

Michael R.

WASHER MAYTAG MHW5500FC0 "Not unlocking after the wash cycle, door lock stays flashing. F5E2 error code, cleared error code, at the end of the cycle door lock stayed flashing and wouldn’t unlock. Turned the breaker off and turned back on after 60 seconds the drain pump stopped and unlocked the door, removed the top panel, connections are good at the locking devise and the control. When I opened the door it felt loose, tightened the screws at the hinge. Performed another quick wash diagnostics test completed with no issues or error codes. Ran a drain and spin cycle to confirm the door would unlock at the end of the cycle, it shows done and it didn’t unlock, the drain pump kicked on and door flashing. Installed new control, the appliance shut down after step 7 door lock flashing and drain pump kicked on again. Called tech line and spoke with Steve, advised all I’d done and what it’s doing, he said I should be getting error codes, none, said to replace control again, SR7729552104; rqstng

Near Post Oak Bend, Inez, TX 77968
Michael R.

Michael R.

DRYER MAYTAG MEDC465HW0 "Not turning off per customer. Ran the appliance the timer is not moving, connections are good, confirmed the timer needs to be replaced ; saved tckt"

Near Sam Houston Dr, Victoria, TX 77901
Adam H.

Adam H.

WASHER MAYTAG MVWC465HW2 Inspection of unit shows error code for Basket speed fault as well as shift her fault. Unit will run and shifts between agitate and spin but it’s obvious that tub somehow no longer seated to gear case. Unable to separate agitator from gear case. Will need to replace enter tub gear case actuator capacitor clutch and agitator to resolve issue. Have set a return date of the 29th even if parts are not in customer would like to stay in contact with company.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw) and 1 W11172199 (basket)

Near Prairie Dog Fork Dr, Corpus Christi, TX 78410
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW1 Shows no error codes. Running calibration and verification cycle show all functions normal. But physical inspection shower tub extremely bouncy which explains for customers complaint of banging while in operation. Replaced suspension to resolve issue. Job may need authorization; rqstng P&A on 1 W11033491 (suspension)

Near Abner Dr, Corpus Christi, TX 78411
Michael R.

Michael R.

MICROWAVE WHIRLPOOL WMH31017HW3 "No power to microwave, there power to the outlet, checked thermal fuse, the fuse is good, I tried a new one anyhow, still no power, ordered the control and fix thermostat just in case.; ordrng 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec)"

Near Canterbury Ln, Victoria, TX 77904
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 "Inspection of unit shows good voltage. Unit will not turn on. Replace thermal fuse thermistor and start switch As well as timer to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10117655 (switch push to start) and 1 W10185992 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"

Near Brockhampton St, Corpus Christi, TX 78414
Michael R.

Michael R.

WASHER WHIRLPOOL WTW4816FW0 "Found F2E1, F9E1 error codes, cleared error codes and tested the drain pump manually, removed the drain pump to check for obstruction, found the impeller was bad, inside new drain pump, calibrated and performed an automatic diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"

Near Falcon Ln, Victoria, TX 77905
Michael R.

Michael R.

WASHER MAYTAG MVWX655DW2 "Not completing the wash per customer F8E1 error code, cleared error code, tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The hot water is not hooked up, advised the customer with these cold temperatures it’s going to call for hot water because the appliance senses the water is too cold, therefore if it doesn’t get the hot water after about 6 minutes it will drain the water and not complete the wash cycle, the appliance is working normal"

Near Bayer Rd, Victoria, TX 77905
Adam H.

Adam H.

WASHER MAYTAG MVWC416FW1 Inspection of unit shows error code for high water temperature in rinse and Off balance load. Further inspection shows wash plate is free spinning from gear case. Unable to remove wash plate. Replace gear case actuator capacitor clutch belt and water valve to resolve issue. Job will require authorization. Have not set return date pending insurance quarry.; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680217 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10869799 (valve) and 1 W10870912 (gearcase)

Near John St, Kingsville, TX 78363
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Inspected unit, checked lines for issues and for water. No issues with lines, tested icemaker. Icemaker is functioning but when calling for water valve hums but does not open to allow for fill. Replace valve to resolve issue.; ordrng 1 W10498995 (valve-inlt)"

Near Gonzales St, Robstown, TX 78380
John L.

John L.

RANGE KITCHENAID KFGC506JSS00 "Inspected unit, found issue with igniter on burner that will not turn on. Will have to replace ignitor to resolve this issue. Issue with flames or do to spreaders, Will need to replace these to resolve these issues.; ordrng 1 W10892492 (Orifice) and 1 W10891974 (Flame spreader) and 2 W10891746 (Flame spreader)s"

Near Co Rd 509, Skidmore, TX 78389
Adam H.

Adam H.

RANGE AMANA ACR4303MFB3 Installed component tested unit issue resolved.

Near Hudson St, Corpus Christi, TX 78416
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Yellow and white 120v driver bored. Sr# 7729550221. According to tech line unit can take a few seconds to power on also there’s no way to confirm if the driver board is bad if lights are working as intended during appointment. Only way to Confirm board is in not working order would be to take voltage while The lights are not working. Tech line also states one light pack can take out the other causing this issue but if both lights are working lights would not be the issue. Before leaving home tested refrigerator one more time lights did not respond. Testing component for 120 V no bolts were found. Tested out as bad driver board. Customer is aware of the cost of the component and will be declining any further service.

Near Austin St, Portland, TX 78374
Michael R.

Michael R.

WASHER MAYTAG MVW7232HW0 "Lid lock not working. F5E4, F7E9, F0E3, F0E5, the strike was broken off, they aren’t sure it was broken, ordered the part, go ahead and order the latch just in case, rescheduled the customer. This is a nursing home, the manager requested a couple more strikes and will pay for them. ; ordrng 3 W11457841 (STRIKE )s"

Near John Stockbauer Dr, Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWB765FW2 Install components calibrated unit ran verification cycle issue resolved

Near St Denis St, Corpus Christi, TX 78414
Michael R.

Michael R.

DISHWASHER KITCHENAID KDTE334GBS0 "Customer states it’s leaking from underneath. Looked under the sink cabinet and found the drain line was laying at the bottom of the cabinet, rerouted the drain line with a loop, ran a diagnostics test, there is no visual leaks underneath the appliance, completed with no issues, no leaks, possible the water was backing up into the appliance and leaking out the door, the appliance is draining and working normal"

Near Sandstone Ct, Victoria, TX 77904
John L.

John L.

RANGE AMANA ACR4303MFB3 "Inspected unit, found element to be damaged. Replaced element, when doing so found issue with harness. Harness has sustained damaged from short and will need to be replaced to resolve issues.; ordrng 1 W11134841 (harns-wire) and 1 3196548 (thermal fuse)"

Near Del Mar St, Refugio, TX 78377
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows water valve partially closed only allowing a small portion of water volume to pass through the unit which intern is causing poor ice distribution As well as water dispenser at a low trickle. Replace valves to resolve issue.; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)

Near Stella Ct, Corpus Christi, TX 78414
John L.

John L.

RANGE WHIRLPOOL WEG745H0FS0 "Inspected unit, found the flames were coming out to low on unit. Made adjustments to valves, issue has been resolved."

Near Sinton, TX 78387
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Inspection of unit shows dimple/deformity in refrigerator door liner which is causing rocker switch not to be depressed completely. Replace door to resolve issue. Have not set return date pending part arrival; ordrng 1 W11256280 (dor-fip)

Near Grenadine, Corpus Christi, TX 78418
John L.

John L.

DISHWASHER AMANA ADB1400AGB1 "Inspected unit, found signs of leak at water connector to unit. Readjusted, issue resolved."

Near Del Mar St, Refugio, TX 78377
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Manual testing of major component show water valve not allowing water to enter tub. Replace water valve to resolve issue; ordrng 1 W11101906 (valve)

Near Red Start Cir, Corpus Christi, TX 78418
Michael R.

Michael R.

WASHER MAYTAG MVWB865GW0 "Making a whistling noise per customer, heard a video, it’s happening during agitation. Tested the agitation and spin cycles on manual test, no abnormal noises, I did find a coin between the wash plate and tub that is no longer scraping on the wash plate, I as unable to remove the coin or wash plate, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise, the appliance is working normal"

Near 4th St, Seadrift, TX 77983
Michael R.

Michael R.

WASHER MAYTAG MHW6630HC0 "Customer said it doesn’t spin out all the water. F0E2 over suds error code. Cleared error code, filled the appliance with water and then drained it to clean out any possible soap in the line, tested the spin cycle, all working normal. Ran a quick wash diagnostics test, completed with no issues or error codes. This is a lodge and some of the soap they are using isn’t HE, advised that’s what needed to be used and not overfill with soap."

Near FM2441, Goliad, TX 77963
Michael R.

Michael R.

RANGE AMANA AGR4230BAB3 "Called the customer enroute to the location twice, no answer, no vm, arrived at the location, no answer at the door, called the customer again and she answered. She said she didn’t need us to come in and look at the appliance because they fixed it."

Near Algie St, Victoria, TX 77901
John L.

John L.

MICROWAVE WHIRLPOOL WMH78019HZ1 Tech was assigned as a helper;

Near Crockett St, Port Lavaca, TX 77979
Michael R.

Michael R.

MICROWAVE WHIRLPOOL WMH78019HZ1 "Removed the MW and installed the parts ordered, tested the appliance, it’s heating and working normal, no error codes, put the appliance back in place."

Near Crockett St, Port Lavaca, TX 77979
Michael R.

Michael R.

DISHWASHER AMANA ADB1400AGW1 "Not draining, removed the water with a shop vac, F6E4 error code, Installed drain pump, didn’t solve the issue. Removed the hose from the disposal, clogged up with grease, cleaned it out, filled the appliance with some water and tried to drain it, still wouldn’t drain, pulled the appliance out and removed the drain hose, found it had about 12 inches of grease in the line, blew it out with a water hose, put hose and appliance back in place and tied everything in, filled the appliance with some water and canceled to drain, the appliance is draining and working normal"

Near W Mahan St, Port Lavaca, TX 77979
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed component issue resolved. Customer inspect the door to make sure it was to her satisfaction before completion. Issue resolved

Near N Co Rd 1060, Kingsville, TX 78363
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Install components, while attempting to charge unit compressor would not draw charge. Issue with compressor, Compressor does not stay on long enough to dry charge will need to replace to resolve this issue.; ordrng 1 W11225065 (Compressor)"

Near E Santa Gertrudis St, Kingsville, TX 78363
Adam H.

Adam H.

ICEMAKER KITCHEN AID KUIX305ESS2 Install component tested unit issue resolved.

Near Alta Plaza, Corpus Christi, TX 78411
John L.

John L.

DRYER MAYTAG MEDB835DW "Inspected unit, found a loose screw trap within felt of drum. This was causing noise issue with dryer, checked all around field for any other issues. None found, tested after removing screw, sound issue has been resolved"

Near Portland, TX 78374
John L.

John L.

DRYER WHIRLPOOL WED8500DC "Inspected unit, ran diagnostics. Received F4 E3 restricted airflow, tested unit for airflow, no issues found pertaining to airflow. Possible issue with moisture sensor and/or control board, replace these to resolve issue. Control board already on order for this unit ordering other parts as needed.; rqstng P&A on 1 W10657328 (wire) and 1 W10608814 (electrode)"

Near Gulfton Dr, Portland, TX 78374
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, issues is with mullion. Upper fitting came loose, readjusted million. Issue has been resolved."

Near Waterford, Corpus Christi, TX 78414
Adam H.

Adam H.

RANGE AMANA ACR4303MFB4 Install component tested unit issue resolved

Near Mohawk St, Corpus Christi, TX 78405
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRSC503ESS00 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard first three batches of ice before consuming.

Near Victor Lara Ortegon St, Corpus Christi, TX 78417
Adam H.

Adam H.

RANGE AMANA ACR4303MFS3 Install component tested unit issue resolved

Near E Main St, Alice, TX 78332
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for off-balance load. Which goes hand-in-hand with customers complaint of unit not spinning out all the water at the end of cycle. Customer states it’s only happened one time. Calibrating and running verification cycles show all functions work as intended. I did remove several coins from around the bottom of wash plates. Instructed customer on proper soap And clothing distribution. Issue resolved

Near Co Rd 1601, Alice, TX 78332
John L.

John L.

ICEMAKER KITCHENAID KUIX505ESS2 "Install components, verified unit made ice after installation. Unit is now producing ice and issue has been resolved."

Near Galatia Dr, Corpus Christi, TX 78413
John L.

John L.

DISHWASHER AMANA ADB1400AGB1 "F4E3 wash motor not working, checked connections. No issues, cant feel motor trying to run but will not. Replace wash motor to resolve issue.; ordrng 1 W10837402 (pump&motor)"

Near Gregory St, Taft, TX 78390
John L.

John L.

ICEMAKER WHIRLPOOL GI15NDXZS2 "Installed components, tested after installation. Verified unit is making ice, issue resolved."

Near Sunrise Ave, Port Aransas, TX 78373
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4815EW1 Customer complaint of unit not rinsing correctly. Inspection of unit shows no error codes. Manual testing of all major functions show good function no issues. Calibrated unit and ran verification cycle issue resolved. I did ask the customer to show me what kind of soap she is using but she said she buys the large container and fills a smaller one separately so unsure if customer is using high fission C soap or not. Also ask customer to show me where or how much she feels Soap cap to customer states she feels it all the way. I did advise customer this is incorrect and advised her on correct loading and distribution of soap. Issue resolved

Near Rankin St, Alice, TX 78332
Michael R.

Michael R.

WASHER MAYTAG MVWC465HW2 "Not completing the wash cycle per customer. F8E1 error code, cleared error code. Calibrated and performed a an automatic diagnostics test, completed with no issues or error codes, the appliance is working normal. Although you only wash in cold water, the issue is caused by the appliance sensing the water is too cold, therefore it calls for hot water to get to the correct temperature. The hot water isn’t hooked up, the issue will problem continue with these colder temperatures."

Near A-1 Hill Rd, Aransas Pass, TX 78336
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX335HPS00 Inspection of unit shows icemaker circulating water and producing ice but once ice is released onto grid cutter unit stops will not cut ice and will not continue producing. Replace transformer control and grid cutter to resolve issue. Job will require 2 count. Also helper.; ordrng 1 W10485951 (transformr) and 1 W10783275 (grid-cuttr) and 1 W10886282 (cntrl-elec)

Near Lorraine Dr, Corpus Christi, TX 78411
Michael R.

Michael R.

RANGE AMANA ACR4303MFB3 "Installed part ordered, preheated to 350 with my meter, the appliance is heating and working properly"

Near N Lamont St, Aransas Pass, TX 78336
Michael R.

Michael R.

DRYER WHIRLPOOL WED5100HC0 "Not heating per customer customer. F3E2, cleared error, ran the appliance in diagnostics, it shut off right away, unplugged it to reset the control, voltage is good at the wall outlet and appliance, ran diagnostics, it’s sensing properly and not shutting off right away, sensor is good, rechecked faults, no faults, ran the appliance, it’s getting hot and working normal, no faults, the appliance has good airflow and working normal"

Near S Arch St, Aransas Pass, TX 78336
Adam H.

Adam H.

RANGE AMANA AER6303MFS2 Inspection of unit does show air code F1E0 internal board failure. According to Notes control board has already been ordered. I have not set return date pending part arrival.; schdld next appmnt for 1/5 TUE !

Near Old Brownsville Rd, Corpus Christi, TX 78417
Adam H.

Adam H.

DRYER WHIRLPOOL WED49STBW1 Contacted customer on file to give them a heads up on arrival time and double check the address address is New Mexico. Spoke with customer may be apologies instructed her to reach out to whirlpool customer service to schedule a correct appointment.

Near CORP CHRISTI, TX 78405
Adam H.

Adam H.

DRYER MAYTAG MEDC215EW1 Installed components tested unit issue resolved

Near Cardinal Ln, Corpus Christi, TX 78410
John L.

John L.

RANGE WHIRLPOOL ACR4303MFB3 "Install board, issue has been resolved."

Near Ash St, Taft, TX 78390
Michael R.

Michael R.

WASHER MAYTAG MVWX655DW2 "Taking too long to fill and doesn’t complete the wash cycle per customer. No error does, tested the inlet valve on manual, has good water pressure on both sides, also tested spin and agitation cycles, work normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

Near W Greenwood Ave, Aransas Pass, TX 78336
John L.

John L.

WASHER AMANA NTW4516FW3 "F8E1 long fill, checked lines for obstructions. Found obstruction on cold side, removed obstruction. Issue has been resolved."

Near Sinton, TX 78387
John L.

John L.

WASHER MAYTAG MVWB855DC3 "Installed component, tested after installation. Unit now functioning, issue has been resolved."

Near Private Rd 1916, , TX 78370
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Installed lights ordered, the lights are working normal, temperatures in the FC is good and ice maker now making ice."

Near Carver Dr, Corpus Christi, TX 78405
Michael R.

Michael R.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Installed control, still didn’t solve the issue, installed 2 switches W1021197, didn’t solve the issue. Found the door was aligned causing the door not to make good contact on the left side switch, adjusted the door, the appointment is working normal"

Near Leeward Dr, Corpus Christi, TX 78418

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