We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Selma, TX 78154
Chris S.
Job Details: 07/13/2021
Replaced valve tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Customer stated that washer was making really bad squeaking noise. Found issue to be faulty gearcase. Didnt get any error codes. Gearcase is out of stock.; ordrng 1 W11423758 (Gearcase)
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
"Our customer is having a problem with the bake in the oven not getting above 285 degrees F during preheat to 350 degrees F. I entered diagnostics and received error code F6E0. This error often appears if at anytime the microwave was started with nothing in the unit. However, it could be an indication of a failing appliance manager or user interface. I ran the oven up to 350 degrees F and it reached temperature. I spoke with our customer and they first started having problems with the bake around February with the freeze and power outages. Since then they have been using the convection oven feature. I powered down the unit for 3 minutes, then rebooted. I set the clock then cleared the error code. I ran the bake element in preheat again up to 350 degrees F. It did not reach temperature. Likely because it was still warm and cycling down before it reach the desired temperature. The temperature sensor is dropping resistance at higher temperature. I conducted another cycle test and it would not go over 317 degrees F. The relay on the appliance manager for the back circuit. Immunization with the sensor is sticking intermittently. This unit has been running fine in convection and if cooled down between cooking sessions should operate as designed. To run at peak performance this unit will need a new Appliance Manager and a new temperature sensor. We decided it is better to wait and see how the oven functions in the next few weeks. ordrng 1 WPW10119143 (Appliance Manager) and 1 WPW10131825 (Temperature sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/13/2021
Unit icemaker is cracked again customer also has concerns with the temperature in the refrigerator section ordering both thermistors so that when I come to test unit out I wont have to splice in a busted thermistor and waste anymore wiring Ordering diffuser along with the icemaker; ordrng 1 W11236851 (Diffuser) and 1 W10873791 (Icemaker) and 1 W10316760 (Thermistor rf) and 1 W10316760 (Thermistor fs)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/13/2021
Tightened agitator and verified sett8ng had full or high spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/13/2021
I replaced the bad water valve with a new one. Turned water back in. No leaks. I turned on the ice maker. Unit is fully operational now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF302ESS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
"Our customer had a few problems and I addressed all 3. The doors were at times not closing properly, the handle on the freezer door came loose and the water filter reset light had been on. This unit was never installed correctly by Best Buy. It was not leveled. I removed the kick plate and leveled the unit. The doors now close as designed. The freezer door handle was not properly installed either. The crew underneath that holds in the handle was not flush with the door. I corrected this. Door handle is now solid. I reset the water filter indicator light and showed and explained to our customer how this works. When removing the kick plate to level the refrigerator I noticed that one of the two retaining screws was missing. I replaced the screw 67006564 with one from my truck stock. This unit is now fully functional.; used 1 67006564 (Screw) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Replaced actuator per service pointer. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cibolo, TX 78108
Chris S.
Job Details: 07/13/2021
Customer stated that refrigerator still not cooling and tripped breaker. Found issue to be faulty control board replaced control board tested unit everything passed in diagnostics mode.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 07/13/2021
Unit has the old actuator when I made the repair on this unit it was before that notice came up and we were aware of these actuators failing ordering parts; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near San Antonio, TX 78257
Justin
Job Details: 07/13/2021
Spoke with customer and she would like to wait for parts. ; schdld next appmnt for 7/27 TUE !
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505ESS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/13/2021
Replaced door. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 07/13/2021
Replaced pulley and tested to complete. Wheel was good no issues seen with it.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Bulverde, TX 78163
Jim G.
Job Details: 07/13/2021
Replaced drain tube. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 07/13/2021
Verified the console is out again. Also ordering control as a precaution. ; ordrng 1 W11478523 (UI facia console) and 1 W11543998 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78259
Jim G.
Job Details: 07/13/2021
Ive determined a refrigerant leak is present in the evaporator using a leak kit as there was a Ive drier present. Ordering a new evaporator. ; ordrng 1 WPW10205102 (Evaporator) and 1 WPW10143759 (UV Drier)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near San Antonio, TX 78230
Sebastian
Job Details: 07/13/2021
Found that there is no broiled ignition customers concern with the oven is that it does not heat enough tested with profound that sensor is also showing appropriate resistance along with the oven temperature reading accurate to its bake. Gave customer instructions on how to use convection oven feature to help speed up the cooking process when using the bake ordering igniter and spark module to address broiler issue; ordrng 1 W11162730 (Spark module) and 1 WPW10333842 (Igniter)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Helotes, TX 78023
Justin
Job Details: 07/13/2021
"Replaced lower harness and control board, tested in automatic mode. All test passed, running a quick wash for customer. Tested to complete."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said dryer would not run. Tested and found moisture sensor harness was bad and ordered new part. Will call customer when part is in.; ordrng 1 W10906551 (Moisture sensor assembly) and 1 W11388032 (Control) and 1 280148 (Inlet thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Justin
Job Details: 07/13/2021
"Ice maker is double filling, noticed after changing filter. After further investigation will need to replace freezer door. ; ordrng 1 LW11026428 (Freezer door)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ3
Near San Antonio, TX 78253
Justin
Job Details: 07/13/2021
"Unit is working as designed, no issues to see."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
"Issue was that unit was not turning on. Tried new timer, did not fix issue. Finding issue to be an incorrectly installed power cord. Installed cord correctly, unit now spins and heats."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Jim G.
Job Details: 07/13/2021
Ive verified that the actuator is failing. ; ordrng 1 W10913953 (Actuator) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said dryer was over heating. Tested and found bad thermal cut off. Replaced from truck stock and tested with no further issues ; used 1 Wpl279816 (Thermal cut off) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
Customer said not making ice. Turned on ice maker and ran cycle and was good with no further issues.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 07/13/2021
"Issue is a F03 error code. Replaced control, unit tested good."
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
Our customer was having problems with the left burners not turning all the way to low. While taking it apart I found that the screw holding in the saddle valve was broken. I replaced the screw W10673618 from truck stock. I found that the left front and left rear knobs had been placed on the opposite valves. I corrected this. The unit is now fixed and functioning as designed.; used 1 W10673618 (Screw) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/13/2021
Unit not under warranty. Advised customer to contact whirlpool for coverage.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
I found that there were parts needed missing from my bin. I informed our customer and explained that we would locate them and work to reschedule as soon as possible.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78218
Douglas H.
Job Details: 07/13/2021
"Previous tech diagnosis of faulty compressor. Rediagosed unit, unit is cooling now and had a full frost pattern. Ran diagnostics testing to check unit. Found issue to not be SS issue but to be control boards. Ordering both controls to resolve the issue. Unit is under warranty. Parts oos. ; ordrng 1 W11518204 (Ui) and 1 W11196400 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78216
Douglas H.
Job Details: 07/13/2021
Last trip found faulty defrost harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS03
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/13/2021
Last trip found ice door motor weak and failing and leak in ice door paddle seal. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/13/2021
"Last trip found faulty compressor and electronic control. Replaced compressor to resolve that issue, vacuumed unit, held vacuum. Charged unit held charge. Replaced electronic control and reprogrammed control. SS p&l covered under manufacturers limited extended warranty. Control is not covered. Collected part cost. Unit is performing as designed now. No further issues at this point."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Converse, TX 78109
Zachary
Job Details: 07/13/2021
"Checked washer, found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer, no issues or error codes found. Adjusted the feet to balance washer. Washer is now working as designed.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 07/13/2021
Customer stated that washer making squeaking noise found issue to be faulty gearcase. Ordering gearcase and control board just in case both parts are out of stock.; ordrng 1 W11423758 (Gearcase) and 1 W11543998 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 07/13/2021
Replaced bracket everything working as designed. Yes to survey.
We serviced a
SAMSUNG RANGE
Model NE59M4320SW/AA
Near Converse, TX 78109
Chris S.
Job Details: 07/13/2021
Replaced temperature sensor. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Sebastian
Job Details: 07/13/2021
"Replaced sliders and brackets on both sides , replaced gears freezer is now pulling back into the unit as it should"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
I replaced the actuator and ran calibration. Went into manual test mode and checked agitate and spin. Unit is now functioning as designed. I answered some questions about care and use.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/13/2021
I called Whirlpool Tech Line and spoke with Leon as directed. He was not to helpful so I ended the call because he did not seem to be having a good day. I assessed the problem myself and found that another LED module went bad. I replaced it with a part W11462342 out of my truck stock. U it is now lighting again as designed.; used 1 W11462342 (Module) from stock
We serviced a
KITCHEN AID OVEN
Model KODE500ESS05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/13/2021
"Install components, tested. Unit still wont heat, check voltage. Unit shows 240v Drops once unit is powered on. Issue Is home electrical, unit should function without issue once electricity is properly restored to unit."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Inspection of unit shows two error codes one for motor faults the other for unbalanced load. There is a service partner in regards to this unit in error code for motor fault stating to replace actuator. According to job notes actuator has been pre-ordered. Reschedule appointment When component is in hand.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB
Near Robstown, TX 78380
Jim
Job Details: 07/13/2021
"Customer states that refrigerator is not making ice. Cycle icemaker. No water released to ice tray. Valve bad. Please order inlet valve (WPW10279909), and contact customer when parts arrive.; ordrng 1 WPW10279909 (Valve, inlet)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/13/2021
"Installed components, unit still has no function. Issue with control board. Replace to resolve also latch received was faulty will need to replace as well.; ordrng 1 W11032875 (Latch) and 1 W11266006 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/13/2021
"Installed igniter, tested unit after installation. Burner ignited at first click, and did so throughout its cycling. Wrong spark module ordered, does not seem to need spark module as unit is lighting. Issue resolved. If customer happens to call back order spark mod W10457998"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Customer states unit not spinning And a strong smell of oil/Reese. Inspection of unit shows error code for unbalanced load. Further inspection shows wash plate is free spinning from tub. Removing wash plate Shows your case oil seeping up into the unit from main seal. After informed customer of my findings shes declined any further service on the unit. . Issue resolved
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 07/13/2021
"Customer still having issue with seal on door, seal keeps falling over itself and this is causing issues with freezer section. Also evaporator fan motor may have been damaged by frost. Will possibly need to be replaced.; ordrng 1 R0000203 (gasket,door fzr (blk), ordrd 1 WPW10189703 (motor-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Customer complaint of intermittent ice. During my visit icemaker was working as intended but customer states that is not always the case two or three days will go by where theres no problem or two will go by where theres no ice. Surface planer related to this issue states broken wire in heater for fill tube. Ordering kit from service pointer to resolve issue.; ordrng 1 W11366500 (Fill tube heater kit)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Odem, TX 78370
Jim
Job Details: 07/13/2021
"Customer had unit installed, but installer forgot base. When he tilted unit up to install base, customer states that unit worked fine. After base was installed, it did not work. Unit hums when push to start button is pushed. ERR shows on screen, but when in diagnostic mode, no error comes up. Contact TechLine, speak to Bruce (SR ). After voltage checks, determine that dryer had hung up somewhere, and to make sure it moved freely while being put back together. Put back together and test. No faults found, no new codes, no parts used."
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
John L.
Job Details: 07/13/2021
"F7E7 motor unable to reach speedF0E5 off balanceF7E1 basket speed faultInspected unit after retrieving codes, motor tested good. Found issue with hub and splutch, will need to replace both. Unit also has suspension issues, will need to replace to resolve issues.; ordrng 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W11226768 (suspension)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Summer complaint of unit not cooling. Inspection of unit shows control nonresponsive. Unit is getting proper voltage but control board will not respond to any command including diagnostic. Replace control board to resolve issue. Have not set return date pending partner rival. Also require authorization; rqstng P&A on 1 W10746274 (cntrl-elec) and 1 W10317076 (cntrl-elec) and 1 W10330834 (start-dev) and 1 W10350564 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
Jim
Job Details: 07/13/2021
"Customer states that washer is making noise during drain. Check for errors, none found. Check pump noise, no unusual loud noises. Consult customer about noises and differences in new vs. old washers. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Corpus Christi, TX 78411
Adam
Job Details: 07/13/2021
Customer complaint of no ice. Inspection of unit shows ice production is fine and operating as it should but ice was jammed in the bin not allowing auger motor to spin freely to dispense ice. Dumped out about half the been repositioned ice tested unit both crush and cubed work as directed. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 07/13/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows two air codes one for motor faults and another for hot water during the rinse cycle. Investigation into this shows hot And cold water hose reversed in service pointer regarding other issue staining actuator will need to be replaced. based on work notes actuator has been ordered and waiting arrival. Have not scheduled return date pending part arrival; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Portland, TX 78374
John L.
Job Details: 07/13/2021
"Installed component, tested after installation. Issue resolved."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Complaint of not heating. Unit sitting on counter, no where near the outlet to properly test it. Tore unit down to find slight damage to the heater, but still ohmed out. Replaced element as a contingency. Issue likely with power supplied. Couldnt properly test u it as it was not installed to proper location in apartment. Per sb web this unit is oow."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
Last trip found unit had bowed drain pan. Installed drain pan kit to resolve the issue. Unit testing good now and drain pan is flush. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 07/12/2021
Rediagnosed unit to find issue wasnt a SS issue. Refrigerator Evap completely frozen over. Defrosted entire Evap to find thermistor was at fault. Replaced Evap harness with fan to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 07/12/2021
Replaced control and tested unit unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
Checked dishwasher found left rack stopper missing causing rack to pop out and not work as designed. Ordering stopper to resolve issue. Rescheduling adjuster assembly as contingency.; ordrng 1 WPW10508950 (Rack stop)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78251
Sebastian
Job Details: 07/12/2021
Customers concern is long dry times and having to run multiple times to get clothes dry. Found that everything on the unit is working as designed after changing safety can confirm however that there are birds nest in the venting outside.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"Ran unit through diagnostics and calibration. Was not able to hear problem, customer also said it hasnt made the noise in a few weeks. Basket sounds like it is losing the fluid inside, changing out hub/spanner and basket would be better option. Will have customer monitor and see if noise will become more consistent."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"F4E3 only fault stored in unit, unit passes diagnostics mode. Raised the dryness level from 2 to 4. Should help get the unit hotter. Will refer customer to use and care guide when it comes to loading procedures. Also want customer to ensure clothes are not too wet coming out of washer."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was a kinked water supply line. Replaced water supply line, unit now has water flow. Found a frozen fill tube on ice maker, believe this to be the issue for the lack of ice production. "
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked washer found F8E1- long fill, F0E3- overload, F0E7- load detected when running clean washer cycle, F7E9- locked rotor, F0E5- off balance. Cleared error codes. Ran DLMS calibration cycle and automatic test. All checked good. Tested motor to see if there was resistance and agitation. All checked good. Washer is working as designed. Informed customer about soil level and spin speeds. More than likely had extra heavy soil level cycles throw clothes off balance and go into high spins. Educated and adjusted soil/spin levels and showed features of washer."
We serviced a
KITCHEN AID DISHWASHER
Model KDTE704DSS0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/12/2021
Last trip found faulty vent assembly and drain pump. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
"Replaced burner tube, unit still not working. Spoke to tech like and they said to replace the bake broil harness and dsi control. 7730816497; ordrng 1 W11161843 (Bake/broil harness) and 1 W11162730 (DSI control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS0
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
Unit has frame damage and will need to be replaced. Calling to document findings. Deemed non repairable file number 7731225161
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/12/2021
Tested unit. Found light relay on control shorted. Ordering new control and bulb. ; ordrng 1 W11342846 (Control) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/12/2021
Complaint is noise during spin. Tested unit. No error codes. No noise issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Castroville, TX 78009
Justin
Job Details: 07/12/2021
Spoke with customer they need to reschedule not feeling well. They dont want to risk it being something serious reschedule for next week.; schdld next appmnt for 7/26 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Sebastian
Job Details: 07/12/2021
2253055 tuck new seals on outside of evap cover on right and left 7731225992. Customers concern with the unit is that it might be over freezing due to frost buildup on the inside of the unit expose the evaporator is it sounded like an ice was hitting the fan verify that there wasnt any ice build up on the evaporator itself ice was building up on the outside no issues on the evaporator itself found at the slides were frozen over again found ice build up on top baffle in refrigerator section confirmed with tech line that there is definitely moisture leaking where it shouldnt be tech line is having me order some gaskets for the sides of the evaporator section in the freezer; ordrng 2 WP2253055 (Seal)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18NNZS0
Near Helotes, TX 78023
Sebastian
Job Details: 07/12/2021
"Unit was not delivering water to the reservoir disconnected hose that valve ran unit was not getting any water pressure verified water pressure behind unit change out water valve then found water was getting stopped up at the filter head after removing filter head unit began filling as it should at this point instructed customer that we are going to put the unit into a cleaning mode right now with no solution just to get the Message off of the unit I believe it stayed on there because they had their water fail in the middle of the cleaning cycle "
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I installed the needed parts to secure unit in cabinet and the kick plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Called tech line while waiting 10 - 15 minutes in front of customers house. Talked to Brian SR# 7731222156, about when replacing FC light caused a small hair line crack. LED module was caked with insulation and almost impossible to remove, took over an hour and had a bad module anyways. He gave me part number for 2 repair kits. Talked with customer and he agreed for me to come back with repair kits. Also, verbally agreed to sign waiver, because I am not comfortable doing any more work on his refrigerator otherwise. Rescheduling LED Module.8201700 2 PART EPOXY482395 TAPE; ordrng 1 8201700 (Patch) and 1 482395 (Repair kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Verified a faulty drain pump. Replaced pump. Issues resolved .; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model WDT730PAHZ
Near Cibolo, TX 78108
Shawn W.
Job Details: 07/12/2021
"This dispatch is mixed up. It is for a vent hood, but the model number on the ticket is for a DH washer and a unknown serial number. The customer informed me that there was a 2 year warranty on the unit. I looked up the entitlements on the dishwasher and based on the goods issue date it would be 10 days out of warranty. Our customer informed me that the home was purchased in July of 2019 but could not produce a closing document as proof of purchase. Since this dispatch is not clear to be for a vent hood or a dishwasher and since no dispatch was created for the other product. I referred our client back to Whirlpool for a proper dispatch and time to secure proof of purchase. I called Whirlpool Trade Care Team and spoke with Christy to inform Whirlpool of the special situation. SR#7731124367"
We serviced a
WHIRLPOOL RANGE
Model KDRS505XSS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Valve for back left burner seized. Need to replace valve. ordrng 1 WPW10206287 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked dishwasher, complaint is that dispenser would not open to let detergent out. Checked for error codes, none found. Replaced dispenser, had resistance, but potentially just a weak motor. Tested dishwasher through service diagnostics cycle. All components checked good and dispenser door popped open as designed. Dishwasher is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mico, TX 78056
Justin
Job Details: 07/12/2021
"Customer said ice maker quit working, they had power outage a week or so ago and when power came back on unit started making ice. Customer will monitor system."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer was not available. And they are likely not going to complete repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Replaced condenser fan. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78249
Sebastian
Job Details: 07/12/2021
"98765, Found that icemaker is failing ordering water valve as well as a contingency I need to at least double check the coil and make sure its not shorted before doing the icemaker on next Ron maintenance approved ordrng 1 WPW10300022 (Icemaker) and 1 WPW10179146 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced hi temp fuse first tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Customer stated that icemaker still not making ice. Found ice in between ice tube. Pulled tube out to get ice. Everything working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer had a considerable leak from the copper line at the wall. I verified no leaks at this time however customer has already hired a plumber to repair lines and has since been resolved. The issue wrt to the refrigerator has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Universal City, TX 78148
Zachary
Job Details: 07/12/2021
Installed both hinge screws to anchor plates on both Freezer and Refrigerator doors. Refrigerator is now as designed. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Drain pump clogged with buildup. Cleared pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lakehills, TX 78063
Justin
Job Details: 07/12/2021
Spoke with customer and we will need bake element.; ordrng 1 W11182108 (Bake element)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Replaced control board and UI board. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Issue was constant beeping and an unresponsive UI panel. Ordering new panel and returning. Customer will try to get video of beeping in the mean time as we could not replicate it. ; ordrng 1 W11387387 (UI)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was an off balance washer. Could not get agitator off to diagnose unit. Having to rebuild washer. Ordering all necessary parts and returning if warranty approves repair. ; ordrng 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11089264 (Drain pump filter) and 1 W11385424 (Retainer), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Unit interior lights come on but thats it. No cool, no power to ui board. Found issue to be faulty ui and main control. Ordering both to resolve the issue. Both parts oos or psp; ordrng 1 W11518204 (Ui panel) and 1 W11196400 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78256
Sebastian
Job Details: 07/12/2021
Customer explained to me that the front wheel is missing on the unit scheduling for second man for 21st ; schdld next appmnt for 7/21 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Installed new drier and evap. No further issues. Tested to complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 07/12/2021
Installed new gasket and nut. Tested unit for leaks. No leaks. Excessive suds buildup in unit. Will need customer to run multiple clean cycles. No further issues. Tested to complete.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS03FTSS3
Near San Antonio, TX 78233
Zachary
Job Details: 07/12/2021
"Replaced weak drain pump, high loop drain hose, extension drain hose and clamp. Tested dishwasher and it is now working as designed, no other issues were found. Job complete."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Sebastian
Job Details: 07/12/2021
Found that unit is making ice but the consul is hanging ordering screws and top just in case Also ordering water dispensing tube as it is clogged up; rqstng P&A on 1 W10320111 (Top) and 1 W10863947 (Tube) and 4 WP3400884 (Screw)s and 4 WP489443 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/12/2021
Ordered control panel assembly in hopes that it would include UI to try and take care of customer more quickly since UI housing assembly was OOS. Console assembly did not include it. Ordering UI housing assembly to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11368911 (UI housing assembly)