We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Conway, AR 72032
Jeff N.
Job Details: 12/27/2022
Sr 7735363387 Found frame warped. Took pics with tech line. Unit in for review.
We serviced a
KITCHEN AID REFRIG
Model KRFF507HBS03
Near Greenbrier, AR 72058
Jeff N.
Job Details: 12/27/2022
Error codes for ice maker e2 and e5 ordered new ice maker. Cycled ice maker it kept cycling 3 times then stopped.; ordrng 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenbrier, AR 72058
Jeff N.
Job Details: 12/27/2022
Found ice door not shutting all the way. Ice bin freezing up. Ordered ice bin and ice door chute assembly.; ordrng 1 W11244434 (Ice bin) and 1 W11423782 (Ice chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Benton, AR 72019
Blake D.
Job Details: 12/27/2022
"Replaced control box and EVAP harness, tested unit has a air flow going to refrigerator unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bismarck, AR 71929
Micheal
Job Details: 12/27/2022
"Inspected unit and found failed control board. Proper power in, ordered main control.; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hot Springs, AR 71913
Micheal
Job Details: 12/27/2022
Inspected unit for leaks and found slight spray coming from the fill valve under the solenoid. Ordered W11434044; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hot Springs, AR 71901
Micheal
Job Details: 12/27/2022
"Unit will not power up. Checked harness, found voltage to the control.; ordrng 1 W11543997 (Control) and 1 W11478519 (User interface)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hot Springs, AR 71913
Micheal
Job Details: 12/27/2022
Customer complaint not washing. Ran diagnostics and no errors appeared. Ran in wash cycle which appears to be working normally. Ran in drain/spin which also appears to be working properly. Could not duplicate problem
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Mountain Pine, AR 71956
Micheal
Job Details: 12/27/2022
"Unit is completely infested with live roaches, explained to customer procedure on getting professionally treated and have a receipt from exterminator."
We serviced a
WHIRLPOOL LAUNDRY
Model MVW7230HC0
Near Little Rock, AR 72210
Blake D.
Job Details: 12/27/2022
"Inspected unit for not locking, ran diagnostic found error f5e4, found strike to be damaged, removed pieces from latch and replaced latch, lid not locks and unlocks, ran calibration, did high speed spin test went to full speed, ran normal cycle, unit sensed and then started filling, unit operation checks okay ; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model KUIX305ESS2
Near Little Rock, AR 72223
Blake D.
Job Details: 12/27/2022
"Inspected unit for overflowing with ice making, tested the bun thermistor found to be out of range, replaced thermistor, unit operation checks okay 295.18 using check ending in 1159; used 1 WPW10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Little Rock, AR 72223
Blake D.
Job Details: 12/27/2022
"Replaced control latch and pump, tested unit ran calibration no leaks and unit passed test unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11394572 LATCH and 1 W11399437 PUMP"
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Little Rock, AR 72207
Blake D.
Job Details: 12/27/2022
"Inspected unit for to much ice, the ice does stop producing customer wanted to know if there was a possible way for the ice not to be so high, I did find the bin thermistor sticking up so I readjusted the bin thermistor to face down, I informed the customer that may help but if the unit isnt over making the ice then there is no parts to be replaced at this time, unit operation checks okay"
We serviced a
MAYTAG LAUNDRY
Model MVW6230HW2
Near Little Rock, AR 72207
Blake D.
Job Details: 12/27/2022
"Inspected unit for not working, found that the FIACA is in a different language, also tried starting the unit would not lock, ran diagnostic found error f0e7, tested resistance to the latch found no resistance when opening or closing the lid latch, diagnosed to need latch control and FIACA I did install the new capacitor pre sp, but still wouldnt come on; ordrng 1 W11567712 (Control) and 1 W11478524 (Fiaca) and 1 W11394572 (Latch), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Little Rock, AR 72209
Blake D.
Job Details: 12/27/2022
"Inspected unit for not working, found f1e1 error, opened cook top found bugs all over in the unit, informed customer to call exterminator and to call us back when they do and to have a receipt, diagnosed to need control W11536794 front left and right rear burner WP8273993 and main harness W11544350, Im going to put the parts in for order but the customer has to email us or show proof with receipt of exterminator and we wont come out until they contact us; ordrng 2 WP8273993 (Burners left front and right rear)s and 1 W11544350 (Main harness) and 1 W11536794 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Little Rock, AR 72204
Blake D.
Job Details: 12/27/2022
"Called customer, customer informed me they no longer need us it was their outlet that went out, they informed me that refrigerator is working and no longer need service"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Bryant, AR 72022
Blake D.
Job Details: 12/27/2022
"Inspected unit for not draining, found 120 voltage going to the drain pump but the pump didnt come on, replaced pump with truck stock, tested filled with water no leaks, canceled unit now pump comes on, unit operation checks okay ; used 1 W10876537 (Dishwater drain pump) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WRF757SDHZ02
Near Enola, AR 72047
Jeff N.
Job Details: 12/27/2022
No water in ice maker. Tested harvest. Good. Tested water fill. Valve coming on no water coming thru. Water pressure tests good thru door. Tested voltage to heater 120v. Ohmed heater good. Found ice in fill tube end. Water valve seeping water and freezing at end of fill tube after heater. Ordered new valve. Working on same problem since before warranty expired.; ordrng 1 W11482383 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Searcy, AR 72143
Jeff N.
Job Details: 12/27/2022
Upper ice maker making 1 or 2 trays per day. Water pressure is good ordered ice maker.; ordrng 1 W11579560 (Ice maker)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78219
S
Job Details: 12/27/2022
Upon arrival customer stated unit would shake with 3 towels in the unit. Advised customer that the unit needs more clothing/towels to evenly distribute the weight properly. Checked unit in diagnostic mode and found zero error codes. Tested unit in single component activation and unit functions as designed. Unit functions as designed. Suspension is good. No further issues at this point
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Helotes, TX 78023
Sebastian
Job Details: 12/27/2022
Found lint blockage at the inlet of the vent hose. It appears that there is rocks and dirt possibly from a birds nest customer to get venting cleared out changed out thermal unit is running for now.; used 1 279816 (HI-LIMIT TSTAT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78245
Chris S.
Job Details: 12/27/2022
Replaced panel tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78244
S
Job Details: 12/27/2022
Upon arrival customer stated unit would over freeze in the freezer. Found the issue to be the rails were covered in ice due to the freezer door being stuck open. Defrosted entire freezer. Reassembled door and door is now functional. Jumped ice maker. Ice maker harvested and filled. Noticed freezer door switch was faulty as well as the freezer led. Ordering 1 W11396033 freezer light switch and W11602886 freezer led to resolve issue. ; ordrng 1 W11602886 (Freezer led) and 1 W11396033 (Freezer light switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78217
Jim G.
Job Details: 12/27/2022
I verify that the icemaker was failing. Replaced defunct difusser. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78261
Jim G.
Job Details: 12/27/2022
I verified a damaged switch. Replaced switch and housing. Issue is resolved.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KEBS208SSS04
Near Comfort, TX 78013
Drew
Job Details: 12/27/2022
None of note stuck or rescheduling date. Found only to be 120 v present at unit after tested sensors and control. Rescheduling ; schdld next appmnt for 12/29 THU !
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Ingram, TX 78025
Drew
Job Details: 12/27/2022
Found no parts in van, parts are in another tech van, attempted to get parts runner but due to distance unable to to do so. Forgot to call customer back as schedule was busy. Spoke with office about it and rescheduled for Thursday. ; schdld next appmnt for 12/29 THU !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Helotes, TX 78023
Sebastian
Job Details: 12/27/2022
Changed out the adapter on the icemaker to resolve any evaporator flooding issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78253
Chris S.
Job Details: 12/27/2022
Customer stated spray arm is falling found issue to be faulty spray arm. Ordering part.; ordrng 1 WPW10317197 (upper spray arm)
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Helotes, TX 78023
Sebastian
Job Details: 12/27/2022
Replaced harness to ui. This has resolved issues ran quick cycle and started a towel wash.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS09
Near San Antonio, TX 78253
Chris S.
Job Details: 12/27/2022
Customer stated that microwave not heating properly. Found issue to be transformer and magnetron. Waiting for parts to come in.; ordrng 1 W11391712 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78254
Sebastian
Job Details: 12/27/2022
Found that the unit is very making a very metallic a screeching noise on the spin cycle start ups, replace belts with seems to have resolve the issue temporarily, but there is evidence of oil starting to leak through the gear case and the slider portion of the gear case where the clutch slides is completely torn up ordering gearcase rescheduling other parts that were not delivered; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Chris S.
Job Details: 12/27/2022
Customer stated dispenser door would not close found issue to be bad dispenser. Replaced dispenser tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HW06
Near San Antonio, TX 78253
Chris S.
Job Details: 12/27/2022
Customer stated that microwave was not heating and sometimes shut off completely. Still waiting for transfer me to come in and ordering control board to also fix repair.; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Boerne, TX 78006
Sebastian
Job Details: 12/27/2022
I was able to replicate the noise issue today through actuating the defrost circuit customer had a video of the noise too. It does sound like a loud popping noise. It appears to me that this is coming from inside the unit, though found that the panel to the evaporator, was tucked on the inside of the drip pan, went ahead and applied mastic to several parts of metal contacting pieces to ensure no rattling and made sure that evaporator cover laid flat across the top of the whole back on the outside of the drip pan to ensure that the unit is not bold in in spring, loaded to pop. Unit needs to be frosted over again to really put test him to play but I believe the issue is resolved after the adjustments made.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Chris S.
Job Details: 12/27/2022
Customer stated that when they came home after being on vacation notice that the refrigerator is not working at all food had gotten rotten. Found it should be control board compressor ordering parts to fix repair need salt system takeout. One of the evaporators was out of stock.; rqstng P&A on 1 W11533213 (Control), ordrng 1 W11291123 (evaporator) and 1 W11099748 (evaporator) and 1 W11109499 (drier-tube) and 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near San Antonio, TX 78216
Drew
Job Details: 12/27/2022
Upon arrival received error code f7e1 and f7e7. Checked under unit and found the motor pulley to be worn off with no bottom lip to hold the belt in place causing the belt to burn through the shield and damage components. Ordering belt, cam, shield, capacitor and motor to resolve issues. Motor and capacitor show OOS. If capacitor is the hold up we can go without, belt was hitting side of capacitor so there is markings but no functionality issues. Customer is going to contact whirlpool on her end to see what she can do about being without a brand new unit ; ordrng 1 W11026785 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78230
Drew
Job Details: 12/27/2022
Upon arrival found new control not with defrost function installed. Re ordering control, control is psp ; ordrng 1 W11546690 (Control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Helotes, TX 78023
Chris S.
Job Details: 12/27/2022
Customer stated lights went out on top of fridge and freezer found it should be LEDs were bad replace LEDs tested unit everything working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM704LPA
Near Helotes, TX 78023
Chris S.
Job Details: 12/27/2022
Replaced panel tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Boerne, TX 78006
Chris S.
Job Details: 12/27/2022
Replaced screw and hinge receiver. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near San Antonio, TX 78215
Garry
Job Details: 12/27/2022
Arrived at residence to diagnose unit and was informed customer did not feel comfortable paying SC Fee on a newer machine. Customer to contact WPL CxC for next steps. Job complete.
We serviced a
LG REFRIGERATOR
Model LFXS29626B
Near Boerne, TX 78006
Sebastian
Job Details: 12/27/2022
Could not find any tech information on the unit it appears the controls are working. The compressor is kicking on but pulling a very low amp draw. Any confirm without spec sheet Recommending they call LG waving service fee as I could not provide a good diagnosis.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/27/2022
I verified a loose handle. Dismantled unit and tightened bolts. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/27/2022
Leveling issue. Leveled unit. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near Bulverde, TX 78163
Jim G.
Job Details: 12/27/2022
I verified a loose connection at the receptacle. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Alamo Heights, TX 78209
Garry
Job Details: 12/27/2022
Customer requested technician return to try and fix unit without parts previously ordered. Arrived at residence and found unit still to be in need of parts originally ordered. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78260
Jim G.
Job Details: 12/27/2022
I vetoed a damper. Will order and return to repair. ; ordrng 1 WPW10479155 (Damper control)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78260
Jim G.
Job Details: 12/27/2022
I verified no issue with suspension and issue as described by customer might indicate a transmission issue however I was unable to duplicate issue. I advised to please take video with sound. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78260
Jim G.
Job Details: 12/27/2022
I replaced harness and cap. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 12/27/2022
I found no issues save an overfilled lower drawer. I balanced drawer. No further issues. Us wire tie to secure harness. ; used 1 WP8567668 (Wire) from stock
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500EBS00
Near San Antonio, TX 78232
Jim G.
Job Details: 12/27/2022
Andrew SR# 7735357748 I verified a faulty oven sensor. Replaced part.
We serviced a
KITCHENAID DISHWASHER
Model KUDD01SSSS0
Near San Antonio, TX 78230
Drew
Job Details: 12/27/2022
Upon arrival call tech line spoke with Bruce and received Sr 7735366742. Found bad motor,Parts are all discontinued. Unit unable to be fixed due to parts not being available
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near San Antonio, TX 78258
Drew
Job Details: 12/27/2022
Upon arrival found freezer door bushing popped out allowing the door to sit off the groove. Removed door fixed bushing and re-installed. Door sitting normal now, gasket is sitting fine now. No further issues at this point
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78257
Drew
Job Details: 12/27/2022
Upon arrival customer stated unit was having trouble with ui. Found same issues. Ordering ui and acu ; ordrng 1 W11308811 (cntrl-elec) and 1 W11302461 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Boerne, TX 78015
Drew
Job Details: 12/27/2022
Upon arrival replaced control and door assembly. After installation of new parts ice maker called for water immediately which hadnt done in the previous times Ive been out. Advised customer to give 24-48 ice making period. No further issues at this point
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS02
Near Helotes, TX 78023
Drew
Job Details: 12/27/2022
Upon arrival replaced panel, control, and acu. Tested unit and all functions working properly, no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78249
Drew
Job Details: 12/27/2022
Upon arrival received error code f7e1. Found bad capacitor. Replaced capacitor and ran diagnostics again, unit is working as designed now. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78247
S
Job Details: 12/27/2022
Upon arrival customer stated the unit would intermittently make a buzzing sound. Tested unit in diagnostic mode and found zero error codes and could not replace the buzzing noise. In my experience the only that may buzz is the water valve or capacitor. Advised customer to record the unit while it does the noise so we can better pin point the issue. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78247
S
Job Details: 12/27/2022
Upon arrival customer stated unit would not wash properly. Tested unit and verified a faulty sump and motor. Replaced with new. Tested unit and unit functions as required. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near San Antonio, TX 78247
S
Job Details: 12/27/2022
Upon arrival customer stated unit would while spinning. Put unit into diagnostic mode and found zero error codes. Tested unit in diagnostic mode and unit performed as designed. Gave proper instruct and install of the unit. Advised customer to reach out with any and other concerns. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US
Near Selma, TX 78154
S
Job Details: 12/27/2022
Upon arrival customer stated unit would only make 1 batch of ice. Per Samsung tech line replace the Freezer temp sensor da32-00024v and Da92-00420t main pcb to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Cibolo, TX 78108
S
Job Details: 12/27/2022
Upon arrival customer stated that the unit had an extended warranty. Advised customer to contact Whirlpool to get the unit properly dispatched under warranty. Customer states they will contact Whirlpool to get the issue situated.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cibolo, TX 78108
S
Job Details: 12/27/2022
Upon arrival customer stated unit would not heat. Tested units components by homing components out. Verified a grounded heating element that blew the hi limit and thermostat. Replaced hi, thermostat, and heating element with new. Also found that outlet was loose causing poor voltage. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near San Antonio, TX 78245
Daniel
Job Details: 12/27/2022
Customer reported excessive noise when unit in use. Upon arrival found excessive noise which sounded like it was coming from blower wheel when unit is in use. Upon closer inspection found broken blower wheel. Installed new blower wheel that I had in truck stock. Re assembled unit and tested. Unit now functioning smoothly without any excessive noise. Unit now functioning as designed.; used 1 WP697772 (WHEEL) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78227
Daniel
Job Details: 12/27/2022
Customer reported unit making grinding noises and breaker popping often when unit is in use. Upon arrival found all components would work on unit. Unit would drain, spin, and agitate properly. Found that when unit would spin the gearcase would making excessive grinding noises. Looked under unit and found gearcase leaking oil. Also found that breaker would occasionally pop when unit is in use. Let customer know that electrician will need to look at breaker and possibly replace it. I checked outlet with an outlet tester and outlet checked out good and was giving proper voltage. Ordering control, gearcase, stator, clutch, rotor, slider, and lower harness. Will return when parts are available to repair.; ordrng 1 W11024149 (Control) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W11409746 (Lower harness) and 1 W10876600 (Drain pump)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JGCP436HM00
Near San Antonio, TX 78264
Daniel
Job Details: 12/27/2022
Customer reported knob broken as well as 3 of the burners flame will pulsate as if more propane was being pushed through burner quickly. Upon arrival found broken knob on one of the burners which was causing functional failure. Customer stated unit had been converted to LP orifices. Found that with 3 of the burners that the flame would pulsate as of the burner would get bursts of propane. Called tech line and sent video to techline of the issue. We found that one of the burners had one wrong orifice. Installed proper orifice but it made no change. Flame would still pulsate sporadically. Checked regulator and regulator was installed correctly. Techline stated for me to return with new regulator and lp conversion kit just in case some of the other orifices werent properly charged out. Ordering knob, bezel, lp conversion kit, regulator, burner caps, and burners just in case. Will return when parts are available to repair and calling techline once again on next visit. Sr 7735360561 ; ordrng 1 W11317537 (Knob) and 1 W11317889 (Bezel) and 1 W11428599 (Lp conversion kit) and 1 W11106948 (Regulator) and 1 W11319224 (Burner caps) and 3 W11319683 (Burners)s and 1 W11319673 (Burner)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Von Ormy, TX 78073
Daniel
Job Details: 12/27/2022
Customer reported unit not cooling at all. Customer stated that a Samsung tech had already came out and said that the compressor was bad. Customer stated she had moved and she thinks thats why we were sent out. Plugged in unit and found that the compressor would kick on but that the unit would never cool at all. Evaporator never got any frost pattern or coolness at all. Looks like a sealed system issue. I saw that compressor was covered for 10 years through Samsung. Let customer know that a Samsung technician would need to come out and do the sealed system work needed on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Von Ormy, TX 78073
Daniel
Job Details: 12/27/2022
Customer reported unit not cooling at all. Upon arrival found that the compressor would kick on as it should. I exposed the evaporator and found that the evaporator never got cool or any type of frost pattern at all. Looks like a sealed system issue and perhaps possible leak. Ordering control and evaporator just in case as well as all the needed Lokrings. Sealed system tech will return when parts are available to repair.; ordrng 1 W11580057 (Compressor kit) and 2 W11504415 (Lokring)s and 2 W11504431 (Lokring)s and 2 W11506619 (Lokring)s and 1 W11546692 (Evaporator) and 2 W11504449 (Lokring)s and 2 W11506619 (Lokring)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78264
Daniel
Job Details: 12/27/2022
Returned with parts. Installed new control and tested unit. Unit now would go through complete diagnostic cycle but unit would not agitate or spin properly when needed as if the motor was lacking power. Unit will need new capacitor. Messaged parts team and parts team stated they have the capacitor i need in warehouse. Rescheduling customer for tomorrow 12/8. ; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78207
Garry
Job Details: 12/27/2022
Customer complaint of no-cool in RC & FC. Confirmed customer complaint and measured temps of 74F in each compartment. Found Fans operational, but Compressor not running when receiving line voltage. Replaced Start Device to no success. Found Compressor pulling 19.2 - 9AAC when attempting to start. LRA = 11.2AAC. Diagnosing as failure of Compressor. Ordering Compressor (W11635510), UV Drier (WPW10143759), & all necessary couplers to address issue. Requesting SS Tech dispatch upon arrival of parts. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JED8430BDB
Near San Antonio, TX 78229
Garry
Job Details: 12/27/2022
Customer complaint of LF Surface Element not heating. Previous tech advised customer caulking around unit would have to be freed by 3rd party, as ACT technicians are prohibited from altering finishes. Arrived today to find caulking still intact. Advised customer to request further service once caulking had been addressed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near San Antonio, TX 78254
Garry
Job Details: 12/27/2022
Customer complaint of sparks during microwave operation (cooking taco shell for 30 seconds). Found soot on microwave interior and unit disconnected from power. Wiped interior of unit with paper towel and tested. Unit operating properly, heating to spec. Accessed lower panel of unit and found no signs of arcing or shorting at Turntable Motor. Tested again with no failures and contacted WPL Techline (SR# 7735361613 Adrian) to ensure thorough address of issue. As per WPL Techline (Adrian), damage to cabinet is non-serviceable and customer is to contact WPL CxC for next steps. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Garry
Job Details: 12/27/2022
Customer complaint of dishes on Upper Rack not being cleaned at all and dishes on Lower Rack only being lightly cleaned. Previous tech diagnosed as clogged Spray Arms. Arrived today & confirmed previous techs diagnosis and additionally observed Wash Motor inefficient. Replaced Upper Spray Arm (WPW10498900), Lower Spray Arm (WPW10491331), and Sump & Motor Assembly (W11025157) to address issues. Tested unit to find restored operation and no leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78254
Garry
Job Details: 12/27/2022
Arrived for appointment and, through introductory discussion of the unit, learned another company was actively engaged in repair of same issue. Customer to seek reconciliation from original servicer and to contact ACT if need for service continues. Job complete. No charge.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Garry
Job Details: 12/27/2022
Right & Left Stops missing/broken at conclusion of previous repair. Replaced Left Stop (W10795820) & Right Stop (W10795822) to address issue. Flipped FC Handle and tightened. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Conway, AR 72034
Jeff N.
Job Details: 12/22/2022
Temp has been from 5 below to 14. We are moving temp around from control board since last Friday 12-16-22. Set on 0 in freezer it was 5 below. Moved to 1 on ui temp went to 14. Ordering main control and ui board.; ordrng 1 W11595219 (Control board) and 1 W11566894 (Ui board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Malvern, AR 72104
Jeff N.
Job Details: 12/22/2022
7735227501 checked evaporator's with uv light. Found nothing. Checked all tubing in back. Found nothing. Put gauges on low side 10 in Vacuum high side 110. Unplugged unit it took 40 sec or so to stabilize. Filled with nitrogen 139 psi. Bubbled everything looking for leak. Nothing found. After 40 minutes pressure down to 137.5 psi. Called tech support unit now in review.
We serviced a
WHIRLPOOL KITCHEN
Model WRX735SDHZ07
Near Ward, AR 72176
Jeff N.
Job Details: 12/22/2022
Customer moved Temps down by one during week. Freezer did get to 0. Info from data reader and temp reaching 0. Ordering ui and main control.; ordrng 1 W11556912 (Main control) and 1 W11556911 (Ui board)
We serviced a
MAYTAG M/W OTR
Model MMV4206FZ5
Near Little Rock, AR 72212
Blake D.
Job Details: 12/22/2022
"Replaced turn table motor, driver turn table, and space, tested unit now turns and the driver does not move up and down freely, unit operation checks okay"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Hot Springs, AR 71909
Micheal
Job Details: 12/22/2022
Unit needs main pcb board. Unit was dispatched incorrectly cust will call Whirlpool 3rd party .; saved tckt
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Hot Springs, AR 71909
Micheal
Job Details: 12/22/2022
"Tested unit and found door popping open intermittently. Ordered gear drive, and door switches. Customer also mentioned that control panel blanks out intermittently. Ordered control panel; ordrng 1 W11444621 (Gear drive) and 3 W11397156 (Switch)s and 1 W11580028 (Switch) and 1 W11486764 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Benton, AR 72019
Micheal
Job Details: 12/22/2022
Replaced main control and user interface due to no operation. Tested unit and found operation normal
We serviced a
WHIRLPOOL KITCHEN
Model WRF767SDHZ02
Near Alexander, AR 72002
Blake D.
Job Details: 12/22/2022
"Replaced compressor, recharged unit 5.25 oz, tested unit compressor does pull heat and pushes refrigerant, unit operation checks okay ; dspstn on spec-tagged invntry: 1 AF1200 1/4 ACCESS VALVE"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS4
Near Alexander, AR 72002
Blake D.
Job Details: 12/22/2022
"Replaced capacitor, magnetron, pcb board, main control, and fan motor, tested unit still makes a humming and unit shuts off and stops working but the timer goes down after 1 min, called tech line spoke with Robert (7735330587) Tech line said to replace the mag thermostat harness and transformer ; ordrng 1 W11125676 (Mag thermostat) and 1 W11334531 (Transformer) and 1 W11350917 (Main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Benton, AR 72019
Micheal
Job Details: 12/22/2022
Replaced main control. Unit fired up as expected. Adjusted the settings to factory.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Quitman, AR 72131
Jeff N.
Job Details: 12/21/2022
Unit starts and magnetron roaring. No heating.. Ordered magnetron.; ordrng 1 W11590863 (Magnetron)
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Hot Springs, AR 71913
Micheal
Job Details: 12/21/2022
Inspected unit which appears to be working normal. Shook the unit and it shut down completely. Found unit has external pump which is failing ordering external pump W11539855. ; ordrng 1 W11539855 (Pump)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Searcy, AR 72143
Jeff N.
Job Details: 12/21/2022
Replaced infinite switch and front left burner. Checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Judsonia, AR 72081
Jeff N.
Job Details: 12/21/2022
Customer was understanding this was completely free. I explained they would owe service call. Customer said no.; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
MAYTAG LAUNDRY
Model MHW5500FW0
Near Maumelle, AR 72113
Blake D.
Job Details: 12/21/2022
Put bolt in ran diagnostic and auto test unit passed test unit operation checks okay customer paid labor and second tech ($295.65) using card ending in 8775
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near North Little Rock, AR 72116
Blake D.
Job Details: 12/21/2022
"Replaced control and console, tested unit comes on and heats, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Alexander, AR 72002
Blake D.
Job Details: 12/21/2022
"Replaced gearcase, hub, and suspension rod, ran calibration unit operation checks okay"
We serviced a
WHIRLPOOL KITCHEN
Model WRF767SDHZ03
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 12/21/2022
"Replaced compressor,recharged unit 56 grams, compressor pulls heat and pushes refrigerant, unit operation checks okay ; dspstn on spec-tagged invntry: 1 AF1300 5/16 STUB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little Rock, AR 72223
Blake D.
Job Details: 12/21/2022
"Inspected unit for not spinning or agitator, tested unit found unit to hum, replaced capacitor tested unit again now spins and agitates m ran calibration, did normal cycle unit started filling unit operation checks okay ; used 1 W11428524 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hot Springs, AR 71909
Micheal
Job Details: 12/21/2022
Ran unit through cold water quick wash and normal cycle hot water wash to clear the suds. Customer accidentally put sponge in unit that had dawn dish soap causing over suds. Operation normal
We serviced a
KITCHENAID KITCHEN
Model KCIG550JBL00
Near Hot Springs Village, AR 71909
Micheal
Job Details: 12/21/2022
"Removed cooktop from counter, replaced user interface now it's showing an F8E0 error code and not able to program. Contacted tech line. File number. 7734967346. Tech line walked me through programming and unit is working properly"
We serviced a
KITCHENAID BELLA
Model KRFC704FPS03
Near Hot Springs, AR 71909
Micheal
Job Details: 12/21/2022
File number 7733685460..Tech line stated that they can do nothing with this refrigerator until it is pressured up with nitrogen. Rescheduled for 22 December 2022; schdld next appmnt for 12/22 THU PM
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Benton, AR 72019
Blake D.
Job Details: 12/19/2022
"Inspected unit for not heating found that the heating element has a damaged stop, ran diagnostic found f7e1, after diagnostic the heating element still doesnt come on, diagnosed to need heating element W10518394 ($48.42) shipping ($10.00) and sc ($109.00) labor ($98.75) customer paid sc part and shipping ($183.12) using card ending in 0859 and will pay labor ($98.75) on return; ordrng 1 W10518394 (Heating element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Quitman, AR 72131
Jeff N.
Job Details: 12/19/2022
Error code f1e4 4903 relay stuck. Tapped on did not unstick. Ordered new control. ; ordrng 1 W11552018 (Control board)