We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near San Antonio, TX 78204
Sebastian
Job Details: 10/01/2021
Gasket is falling off of the unit attempted several times to place it but it does not I want to stay will change gasket first before ordering a new door if needed. Found that evaporator is frozen completely over evaporator fan appears to be working ordering thermistor for cavity and for evaporator along with the motor and harness which has the heater thermal cut offs built in.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Diagnosed unit and the actuator was malfunctioning. Replaced actuator and the unit works as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78228
Sebastian
Job Details: 10/01/2021
the pan had some kind of nasty smelling debris in it replaced pan authorization was given unit should be good to go customer is going to clean out inside of unit. Had to tilt the unit used to men to do job putting in for double labor
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2021
Our customer has only been able to cook one time. They have been receiving the F8E0 error code for low fan speed. I went into diagnostics to verify the error code and also retrieved error code F6E4 UI to control state status. This unit will need a new control and possibly a new console and blower.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB02
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2021
I remove the left door and installed the shim. The door and mullion now open and close as designed.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430DP01
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/01/2021
Last tech found faulty console. Replaced console for f2e1 error. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2021
Complaint of not draining. Found to be caused by debris in drain pump compartment not allowing pump to push water out. Removed debris to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Customer complaint is an uneven microwave and a broken grille. Ordering a new grille to resolve that issue. Microwave is installed properly. Uninstalled and put microwave back. Both mounting bolts are in and the top of the microwave is flush with the bottom of the cabinet. Customer will have builder come inspect the cabinetry to see if that resolves issue. Will call customer when grille comes in. ;
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78253
Colton B.
Job Details: 10/01/2021
Fan blower on unit was loose and re tightened. Tub ring is warped and catching on lip. Ordered new tub ring and well return on the 9th.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB4
Near San Antonio, TX 78252
Colton B.
Job Details: 10/01/2021
Customers light bulb for the microwave was burnt out. Replaced unit and the unit works as should.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2021
Customer stated unit makes squeaking/squealing noises. Found to be caused by idler pulley. Replaced idler pulley to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78245
Colton B.
Job Details: 10/01/2021
Customer could not make 8am appointment, is requesting a 4pm appointment. Talking to office about making that happen. ; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2021
Customer stated unit stopped cooling and thought was the compressor. Inspected unit to find leak on condenser coil, amp draw indicating a leak, compressor is coming on, ohmed compressor ohmed properly. Scheduled for soonest availability.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KGCC505HWH2
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2021
Our customer is having a problem with the right front burner igniting. The spark module and ignitor is working as designed. This burner would not light with a match or lighter, thus unit will need a new right front valve gas burner, tubing gas, orifice holder and burner.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78232
Jim G.
Job Details: 10/01/2021
Replaced faulty suspension rod which were quite rusted. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Jim G.
Job Details: 10/01/2021
I was able to verify that the compressor is failing whining where ramping up. The amp draw was very low .3 to .4 indicating a low charge or possible leak.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT4230ADS1
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2021
There was indeed a faulty motor. Ive replaced it. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near San Antonio, TX 78230
Jim G.
Job Details: 10/01/2021
Spoke to Bria SR# 7731817773 who advised replacing control and possibly rotor and stator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78230
Jim G.
Job Details: 10/01/2021
Verified a restriction In evaporator. Amp draw @ 4.1 A.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78218
Jim G.
Job Details: 10/01/2021
Replaced latch strike and the stopper. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cibolo, TX 78108
Zachary
Job Details: 10/01/2021
Digital meter -50 up to -450. Called tech line and spoke with Andy SR# 7731891793. Unit is working as designed. Cause is most likely not enough clothes in dryer, (small loads), when using sensing dry. Not enough clothes to hit sensor bars making dryer sense that clothes are already dry. Tested unit in time dry and it doesnt stop. Dryer is working as designed. Customer is very unpleased. Gave them escalations number and SR#. Tested all sensors when replaced drive motor along the way on last visit.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Schertz, TX 78154
Zachary
Job Details: 10/01/2021
Serial was off by 1 digit. Got receipt since entitlements show produced in 2018. Unit was a floor model. Checked dishwasher, motor did not seem to be working for customer. Checked and found error codes F4E3- wash motor, motor not running, F7E1- heating, no heat. Put unit in diagnostic cycle And sump and motor assembly seem to be working fine. All components working properly. Deleted error codes after diagnostics cycle. From what customer described motor was definitely not working before. Calibration potentially reset fixing issue. Also, tested in regular consumer cycle. Top filled up a solo cup. Working great. Dishwasher is working as designed. If for some reason has issues again. Order control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 10/01/2021
Found water tube going to dispenser split in 2 just before it goes to up into freezer door. Ordering. Water fitting assembly to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78244
Zachary
Job Details: 10/01/2021
Replaced icemaker and tested. Now refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Converse, TX 78109
Zachary
Job Details: 10/01/2021
Checked refrigerator, ice maker was stuck mid harvest. Replaced ice maker and tested, went through full harvest and valve filled tray. Refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 10/01/2021
Removed cooktop from cabinet again. Replaced infinite switch for RR element and finally noticed harness plug in for blue and black relay harness was burnt out and no longer had connection. Looked like from factory harness wire was only half way installed. Was so minute and unnoticeable did not catch it until this visit, even with extensive testing with Cathy from tech line. Customer is very unpleased. Called tech line to extend file and spoke with Andrew under same SR# 7731708686 to express my findings. Ordering main harness.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 10/01/2021
I called and spoke with the customer. She said it was real muddy, rescheduled to allow it dry out ; schdld next appmnt for 10/8 FRI !
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Victoria, TX 77901
Michael
Job Details: 10/01/2021
The burners on the left wont stay hot and sometimes turn off completely. Pulled the appliance out and removed the cover to the terminal block, found the red wires to the harness were burnt on the ends. Cut the bad ends off and used ring terminals to make the repair on both wires and replaced the damaged terminal block WPW10245259 from TS. Put the cover back on and plugged the appliance in, I went ahead and installed the element kit, turned the appliance on, the top elements and oven are working normal ; used 1 Wpw10245259 (Terminal Block) from stock
We serviced a
WHIRLPOOL DRYER
Model WED7300DW
Near Refugio, TX 78377
Jim
Job Details: 10/01/2021
Customer states that dryer is not turning. Heat works, but drum does not turn. Remove font panel and check belt. Belt broken. Replace belt and test. Dryer works as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 10/01/2021
The washer wont power on per customer and the lid is locked. Voltage is good at the wall outlet, removed console, voltage to the control but the control isnt powering on. Ordered control and rescheduled the customer .
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77901
Michael
Job Details: 10/01/2021
The wash cycle shuts off and they have to restart it per customer. F5E2 lid lock failure, F2E1 UI stuck button error codes. Cleared error codes and tested the UI and lid lock, both are working normal. Found the lid is broken on the left back corner where the hinge is causing the lid to lift up and the lid lock loses contact not allowing the wash cycle to complete. Ordered the lid and rescheduled the customer .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Victoria, TX 77904
Jim
Job Details: 10/01/2021
Customer states that dishwasher is not heating. Place in diagnostics mode and got a F7E1 fault. Call TechLine, speak to Anthony, who suggests resistance checks on heater (checked heater directly) and OWI sensor. If resistance is good, replace main control. Order main control ; also order cap for rinse aid, as it is missing. Please reschedule when parts arrive.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Jim
Job Details: 10/01/2021
Replace gearbox, splutch and belt, clean all associated parts. Calibrate machine and test. Washer working as designed.
We serviced a
ROPER WASHER
Model RTW4640YQ
Near Odem, TX 78370
John L.
Job Details: 10/01/2021
Install components ordered, issue remains. Found two issues with unit. Tub ring has broken at rear this is allowing water to escape, also suspension on unit is bad will need to replace both these components to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
Adam
Job Details: 10/01/2021
sr# 7731890610. Customer complaint of strange noise during agitation cycle. Inspection of unit shows error code for hot water temperature but other than that no other codes. Calibrated unit and ran verification cycle all functions work as designed no abnormal noises or functions during tests. Customer insisted that I contact their insurance company and discuss with Them what was found wrong with the unit. I then followed up with contacting tech line to troubleshoot issue. After a lengthy conversation and reading prior work history notes back to tech line tech line Stated if I was unable to duplicate the noise or issue with the unit that there was nothing that could be done. SR number above. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Ingleside, TX 78362
John L.
Job Details: 10/01/2021
Installed compressor and evaporator, vacuumed and charged unit to proper levels. Unit is holding charge and is cooling. No signs of leaks, issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/01/2021
Arrived at customers location to install lid lock. Running air codes before labor just to double check also receive an error code for long drain. After installing lid lock and trying to run calibration units Drain pump would turn on and stay running not allowing me to run any further tests or diagnostic. Replace drain pump to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 10/01/2021
Inspection of unit showed error code for motor fault. Service pointer In regards to this issue stating actuator needed to be replaced. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 10/01/2021
Installed component, tested after installation. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5NDXZS2
Near Corpus Christi, TX 78412
Adam
Job Details: 10/01/2021
Customer complaint of unit no longer making ice. Customer states problem started to happen right after changing water filter. There is a service pointer in regards to proper installation of filter in order for unit to function correctly. Reposition filter water is now flowing issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 10/01/2021
Inspection of unit shows Tab on door switch had broken off. Replaced switch tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Corpus Christi, TX 78414
John L.
Job Details: 10/01/2021
Installed grid cutter, issue resolved.
We serviced a
WHIRLPOOL WHIRLPOOL
Model n/a
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/30/2021
Complaint of not washing. Checked unit for errors, found no error codes. Unit had loose connection. Ran diagnostics testing to check unit, unit is functioning as designed. Found no issues with unit. Total bill due is 123.41 for sc.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near Schertz, TX 78108
Zachary
Job Details: 09/30/2021
Checked OTR MW, found unit to still be in warranty under entitlements ELW 1 year extended warranty. Light indeed would not turn off. Tested factory bulb instead of bulb customer tried to install. They had an incandescent which is what WP recommends. Still no change with factory bulb. Replaced microcomputer and tested again. MW is now working as designed.; used 1 8206232A (Bulb) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/30/2021
Tested unit. Found Fill line blocked up with hard water minerals. Causing water to spray during fill cycle. Cleared blockage. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/30/2021
Consoling was unit not draining properly. Tested unit. Drain pump is good. Good spin. No stored error codes. Found drain hose too far into drain causing siphon. Fixed hose. No further issues. Unit is working properly. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIO338HSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/30/2021
Tested unit. No issues with unit. Issue caused by no water to unit. Advised customer to fix water issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Sebastian
Job Details: 09/30/2021
Found that the heater assembly was working as designed motor sounds good unit is in overall good condition did however find a customer is using pods and no rinse aid explain the usage of rinse aid to them in the nature of the pods releasing all the chemicals in one shot which does not give a good wash performance expressed that they fill unit up with rinse aid and monitor the dispenser to make sure its not dumping all out if they fill up the rinse aid run a few washes in fine at the dispensary is already empty before two months of use and they must have the dispenser replaced.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near San Antonio, TX 78254
Sebastian
Job Details: 09/30/2021
Found that the unit had a frozen screen on arrival it was acting like it was baking although It was doing nothing, Showed customer where the breaker boxes to cut off power to unit after doing so the unit started working appropriately in testing however I did have the unit lag out on me again at least on one occasion going through with console replacement part has already been ordered. Unit was purchased with home care of it picture of closing date attached
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Replaced door latch. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Customer stated door is not sealing right foundation to be that door hinge does not have washer to level it out. Ordering washers to fix issue.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Kerrville, TX 78028
Colton B.
Job Details: 09/30/2021
Customer called about dishwasher not draining. Tested unit and unit drained without a problem. Valve on drain hose checked out good. Adjusted drain hose a small amount but ultimately could be a plumbing issue. Unit draining fine when we left.
We serviced a
WHIRLPOOL REFRIGERATORN
Model WRF767SDHZ01
Near San Antonio, TX 78249
Sebastian
Job Details: 09/30/2021
#7169 Found that the freezer light was bad again on the unit this is the second time we have changed it out this time when I changed it I put dielectric grease inside the connection and on the outside of the connection this is something Ive been instructed to do by tech line in the past
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/30/2021
Technical Service Pointer #: W10878790 Cooking Products Action Required: Informational or Mandatory. Amanda and Whirlpool Gas Freestanding Range. Possible Concern: Oven Door Glass is loose. Correction: Order and install door bracket kit #W10883496. Kit will contain 2 mounting brackets and instructions. This service pointer was a development with this model I was unaware of on my previous visit. I have ordered the bracket kit. I called our customer to explained. I have set the appointment for earliest available. Please see if we can fit this in at a earlier date.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78216
Sebastian
Job Details: 09/30/2021
Found that all aspects of unit were working unit had ice in it at the time of arrival call tech line to verify any hidden issues that I might be missing here found that unit is hooked up to an auxiliary pump that is not compatible with the unit tech line expressed that this is very important and can cause flooding tech line would like me to change out auxiliary pump explain to customer that they would also need to have a plumber change out the fitting at the sink after we are done to ensure proper installation has the tube will not fit onto the small fitting under the sink with a new pump.
We serviced a
WHIRLPOOL WASHER
Model WTW5800BC0
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Customer stated the washer was making real bad noise and spin found it should be tub seal and gear case.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WP02
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/30/2021
Replaced console. Issue revolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 09/30/2021
Our customer still has a small amount of frost on the bottom front right of the freezer floor and some on the bottom left of the door bottom. The freezer was cleared of all contents again so I was unable to access any environmental contributors to the frosting. I caulked all the gaps around the freezers cabinet with electric grade silicone sealant. I heat treated the gasket.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/30/2021
The door gasket sent was not the correct part. Robert SR# 7731876809 verified an issue with the bin thermistor. The connection was loose and I was able to correct the contact but I will order an bring a thermistor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Customer stated that icemaker wasnt working. Found issue to be faulty icemaker. Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Stockdale, TX 78160
Chris S.
Job Details: 09/30/2021
Customer stated that cooktop light was on and hot surface light stayed on as well finish the switch. Replaced switch tested unit everything working properly. whirlpool covering repair WYXA900APL1.
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Colton B.
Job Details: 09/30/2021
Flames on unit are too high and orange tipped. Scorching pans. Customer is on LP and doesnt look like cook top is properly converted. Ordering new LP conversion kit to install and resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Boerne, TX 78006
Colton B.
Job Details: 09/30/2021
Issue was food freezing and unit rolling. Freezing food only happens in front of the diffuser. Instructed customer that if you put food in the path of the diffuser it will freeze. Lowered unit as much as possible to help rolling issue, this model does not have legs. Customer requested pictures she took to be added to ticket. Did as asked.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 09/30/2021
Issue is no dispensing and no ice. Finding issue to be a faulty inlet valve. Ordering new valve to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Colton B.
Job Details: 09/30/2021
Issue is no light in freezer. Finding issue to be a broken light switch. Ordering new light switch to resolve issue. Rescheduling for Monday.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78201
Sebastian
Job Details: 09/30/2021
found that freezer section is freezing up again verified with tech line that we need to replace both controls high voltage and you are and he wants me to order the heater to re-check the heater I remember checking the heater on first run and finding it appropriate getting 5 V through to the heater from the back of the control.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/30/2021
Installed new pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL VENT HOOD
Model WVW7336JS0
Near San Antonio, TX 78260
Jim G.
Job Details: 09/30/2021
The hood is scratched and is not serviceable from a repair standpoint. The unit needs to be replaced. Advised to contact builder as it cannot be repaired.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near San Antonio, TX 78261
Jim G.
Job Details: 09/30/2021
Replaced faulty module. Issue is resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
Jim G.
Job Details: 09/30/2021
I have verified a faulty freezer light module. Replaced module. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78218
Zachary
Job Details: 09/30/2021
Called ahead customer again said dryer is working. Must be some glitch in system or something. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78209
Zachary
Job Details: 09/30/2021
This unit has already had service pointer fix. Called tech line and spoke with Bruce SR# 7731878381, found FC evaporator frozen up, ran thermistor test and heater checked good. Bruce said to replace UI. Thawed evaporator.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Converse, TX 78109
Zachary
Job Details: 09/30/2021
Customers were taking great care of range. They were only able to use back left burner due to the cracks. Looks to me like the crack started on front left side most likely from transit. Hairline fracture then spread throughout cooktop when heat was applied from elements. Replaced cooktop and tested range. It is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Converse, TX 78109
Zachary
Job Details: 09/30/2021
Checked wall oven, issue is porcelain coating at bottom is coming up. Customer wanted unit replaced. Called tech line and spoke with Chris SR# 7731873983 . Cannot use any abrasive cleaner or foil on bottom of oven or any type oven liner. This is typically only cause of issue. Since it is only a cosmetic issue Chris cannot deem unrepqirable. After talking with Chris, customer was wondering if it was safe to use the self clean option. When asking Chris best and only safe ways to clean oven he referenced to use the self clean option. Customer said she did use foil on the base 1 time which is most likely what caused issue. Went over only safe ways to clean oven are in care and use guide. Oven is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM00
Near Floresville, TX 78114
Chris S.
Job Details: 09/30/2021
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 09/30/2021
Replaced control board and console. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Douglas H.
Job Details: 09/30/2021
Upon arrival customer stated left front burner was not igniting. After inspection found a faulty electrode not allowing the burner to ignite.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/30/2021
Upon arrival customer stated the unit was not cycling properly. After running diagnostics received error code f7e6 motor fault due to faulty actuator. Replaced the actuator and calibrated the unit. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/30/2021
Upon arrival customer stated the unit was not cooling on the freezer portion due to defrosting issue . After inspection found a faulty evaporator motor, control board, and ui to resolve the issue. Unit needs ui, control and Evap motor to fully resolve the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/30/2021
Upon arrival customer stated racks were broken in unit. Found the 3rd rack tracks were broken and the second rack showed signs of potential breaking, ordering 3rd rack tracks and rescheduling the second rack adjusters to resolve all issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/30/2021
Unit still not cooling. Checked pressures to find low side in a vacuum, indicating a leak scoured unit with black light to find leaking from condenser internal on center mullion. Contacted techline, spoke with JR. advised of findings. Wanted to video chat, to get pics. Stated the color we are seeing is likely just discoloration as there arent any lines that run in that area, but since couldnt locate leak is likely an internal leak and deemed unit unrepairable. Sr 7731874246 No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Corpus Christi, TX 78408
Michael
Job Details: 09/30/2021
The appliance isnt heating per customer. Ran the appliance, no heat. Voltage is good, removed the back cover, found a bad heat element, installed one from TS, plugged the appliance in and ran the appliance, its heating and working normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Corpus Christi, TX 78417
Michael
Job Details: 09/30/2021
The cabinet has a dent on the left side, took a picture ordered the part and rescheduled the customer. New home , the customer moved in 09/28/2021, took picture of the document.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/30/2021
Installed board, ran component test On sealed system. Unit is running but Air being disbursed into fridge section still does not seem cold enough. Informed customer of delay on three-way valve, and also advised customer to keep ion performance of unit for any positive changes.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Corpus Christi, TX 78415
Michael
Job Details: 09/30/2021
Arrived at location and spoke with Joe Lynn. They just got a truck in, unable to get to the wall outlets to plug the appliance in, asked if we could reschedule , rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Port Aransas, TX 78373
John L.
Job Details: 09/30/2021
61088Inspected unit, found issue to be with LED in freezer section. Replaced LED and issue has been resolved.; used 1 W10515057 (Light) from stock
We serviced a
KITCHENAID ICEMAKER
Model KUIS18PNZB1
Near Port Aransas, TX 78373
John L.
Job Details: 09/30/2021
Inspected unit, ran diagnostics. Found both reservoir pump and recirculating pump both do not function properly. Will order components needed for repair.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/30/2021
Installed strike, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is locking and working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alice, TX 78332
Adam
Job Details: 09/30/2021
Customer complaint of unit not powering on. Unit will power on but will not advance into diagnostic cycle almost like the power button is dead unit will not respond. Replace control and counsel to resolve issue;
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sinton, TX 78387
Michael
Job Details: 09/30/2021
Not getting hot enough per customer. No error codes, turned the appliance on and ran a few minutes, its getting plenty hot and has good airflow, I explained to the customer she could add time if she knows the preset time isnt enough and showed her how. I called tech line and spoke with Leom SR7731876090 and explained all weve done. I asked him about the settings and how to add time, I asked if I explained it properly to the customer, he said yes, to check the temperature, needs to be at least 155 degrees +-, its at 159.8 degrees, he said the appliance is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF770SAFZ
Near Corpus Christi, TX 78418
John L.
Job Details: 09/30/2021
Inspected unit, found leak under unit. Will need to replace sump to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Alice, TX 78332
Adam
Job Details: 09/30/2021
Installed components tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 09/30/2021
Called Techline and spoke with JR, explained situation customer is having with unit. Techline suggested to check polarity to unit, which was fine. And directed me to service pointer W10622771A. After checking components as directed by service pointer. Will need to order components to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Concepcion, TX 78349
Adam
Job Details: 09/30/2021
Complaint of unit not responding. Inspection of unit shows error code for miscommunication between control and HMI. Replaced both control and HMI to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near San Antonio, TX 78254
Sebastian
Job Details: 09/29/2021
Customer complaint is dryer was wobbly and making noise was able to straighten out unit and able to stop noise which was harness being on the inside with wire tie; used 1 8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 09/29/2021
Customer stated that oven was not getting to temperature but cooktop was working. Changed out control board to see if it fix issue It did not customer said she saw smoke from behind range. Ordering main wire harness to fix issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cibolo, TX 78108
Zachary
Job Details: 09/29/2021
Checked washer, issue was removable agitator pieces broke off. Replaced agitator and customer showed me edge of washplate where agitator goes in is chipped off and they didnt notice until after they called in. Ordering washplate and cap as contingency to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78209
Jim G.
Job Details: 09/29/2021
Replaced control. Issue reolved.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KSSC48QVS03
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Issue was overflowing ice maker and low ice production. Replaced ice maker and observed fill. Fill is good, no valve needed. Collected P&L.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Issue was a shorted wire. Replaced wire harness, control and power cord. Unit testing good. Unit not hooked up to water supply, so could not test that. Unit has power and drains.