Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1335 customer reviews

Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL YWMH78019HZ2 "Calling techline to assist, might have power issue with RV. I was able to get convection working correctly. Found voltage drops when running unit, went from 116.5 to 107.8. Low voltage issue within the camper, no issue with microwave. 7728326620."

Near Desert Palm, San Antonio, TX 78253
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDFE104HBS0 "Door is still not closing correctly, almost as if the door is warped. Will order new latch, strike, wheel door balance and cable. Going to order door springs too. ; ordrng 1 8194001 (LINK) and 2 WP8270020 (door spring)s and 1 WPW10544004 (door latch strike) and 1 WPW10653840 (door latch)"

Near Country Shadow, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFC302ESS02 Replaced dampener control.

Near Smithson Ridge, San Antonio, TX 78261
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Issue stated by customer: odor coming from machine. Previously replaced sump and drain pump. Replaced drain hose. Hose was full of gunk. Unit draining fine. Unit tests good.

Near Coyote Run, San Antonio, TX 78254
Richard G.

Richard G.

FREEZER WHIRLPOOL WZF34X20DW01 "Replaced thermistor and control. Customer is still having issues with the door seal. Door seal is fine, will need a new door.; ordrng 1 W10746789 (dor-fmd)"

Near Pink Star, San Antonio, TX 78245
Douglas H.

Douglas H.

RANGE KITCHENAID KSGG700EBS1 Last tech found faulty console and cooling fan. Console covered under limited part warranty. Advised customer previous tech didn’t collect Sc and fan not covered per Sb web. Quoted 458.84 for all costs. Customer wanted to proceed with repair. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. Collected all costs.

Near Spring Creek Rd, Boerne, TX 78006
Jim G.

Jim G.

FREEZER MAYTAG MZF34X16DW00 I contacted techline and spoke to Robert SR# 7728325768 who informed me that thermistor is reading correctly therefore control is at fault. ; ordrng 1 W11382529 (CONTROL ELECTRIC )

Near Crooked Oak Dr, Spring Branch, TX 78070
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint Is no cool in fresh food and frost in freezer. Found warm air returns blocked with ice. Steamed ice. Good airflow to fresh food section. Found door gasket on freezer not sealing properly. Reshaped gasket. Good seal. No further issues. Tested to complete.

Near Sabinal, San Antonio, TX 78252
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFC704FSS00 Verified issue was due to known issue as per Technical Service Pointer #: W11329116C. Please use S-Code S27311. Collected service fee.

Near Willow Springs, Bulverde, TX 78163
Jim G.

Jim G.

ICEMAKER (STANDA JENNAIR JIM158XYRS0 Verified compressor is starting. Verified all functions were correct save for the cooling off the evaporator. Verified with techline and spoke to Andrew SR# 7728330483. I believe there is a leak however the is no UV die drier. ; schdld next appmnt for 7/23 THU !

Near Cheryl Ann, Bulverde, TX 78163
Steven G.

Steven G.

RANGE KITCHEN AID KFDC506JSS00 Checked range found vibration noise and not heating properly pulled range made adjustments to cooling fan found door bows open and lights come causing unit not to heat correctly adjusted door unit seems to be working normal now

Near Elizabeth Rd, San Antonio, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer stated unit not making ice or dispensing water and a leak somewhere behind the unit. Found the cause for water and ice to be air in the filter, bled the lines to resolve that issue. Found leak coming from the main inlet line from home side copper tubing to mesh line, junction there is leaking. Advised customer he will handle that. No further issues at this point."

Near Bluebonnet Cir, Boerne, TX 78006
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Checked refrigerator found ice bucket stripped ordered 160.00; ordrng 1 WPW10347093 (ice-contnr)

Near Sheraton Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHB02 Tested unit. Noise coming from rear of unit when compressor is running. Found compressor has loose cotter pin causing noise issues. Secured cotter pins. Noise is gone. No further issues. Job complete.

Near Dunlap, San Antonio, TX 78252
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Checked refrigerator found cap tube iced up in freezer cleared ice checked drier found leak at drier was all oily, replaced with dye drier vacuumed and charged unit everything is working normal now ; used 1 WPW10143759 (DRIER-HV) from stock"

Near W Elsmere Pl, San Antonio, TX 78212
Shawn W.

Shawn W.

DISHWASHER JENN-AIR JDB9800CWP2 Installed control board and Control panel. Had to re-level and add some miss-located screws and hardware removed by the first service company. They did not properly reinstall the unit.. tested unit. Calibrating unit. Unit fully operational.

Near Viajes, San Antonio, TX 78261
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF535SWHZ Replace damper control. Tested unit. Fully operational.

Near Bent Elm, San Antonio, TX 78259
Justin  R.

Justin R.

RANGE WHIRLPOOL WGG745S0FS02 "Tested unit, all functions working properly."

Near Maridell Park, San Antonio, TX 78253
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified issue at console. Completed factory reset and reboot at the breaker. Issue resolved.

Near Roble Grande, San Antonio, TX 78261
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRX735SDHV02 Complaint t is ice will keep falling from dispenser. Found door on ice bin is broken and will not shut allowing ice to fall from bin. Will need to order new bin. ; ordrng 1 W11097357 (ice-contnr)

Near Magnes St, San Antonio, TX 78227
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last tech found faulty auxiliary drain pump. Confirmed diagnosis. Replaced auxiliary drain pump to resolve the issue. Upon testing found unit is getting insufficient water pressure. Advised customer to contact plumber for this issue. No further issues at this point for me. Yes to survey and leave behind.

Near Boot Ranch Cir, Fredericksburg, TX 78624
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4850HW0 "Replaced terminal wires and power cord, tested unit to complete. Unit is heating correctly. Customer will monitor the next few cycles to ensure terminal block doesn’t run into issues again."

Near Wild Pine, San Antonio, TX 78253
Jesus C.

Jesus C.

BEVERAGE CENTER KITCHENAID KUBL204ESB00 Noise coming from evap fan. Found fan blades rubbing on evap cover. Moved fam blade away from cover. Noise is gone. No further issues. Job complete.

Near McQueeney, San Antonio, TX 78252
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Found that the temperatures were excessively high in both the fresh food and freezer section. Found that fresh food section was set at 34 F and -5 F. I changed back to manufacturers settingsRan diagnostics and found that there were no errors codes on test 66. Under Service test 6 defrost bi metal it is open. Both evaporator fans are working and I was able to start the compressor through service tests 4 and 5. Noticed that there is a lot of corrosion and possible evidence of refrigerant leak on the base if the cabinet on and near the high end line as well as the tubing leading from the condenser coils. Called Tech Line and spoke with Leon. Since there is no frost pattern on either the fresh food or freezer sections it is likely a sealed system issue. He stated that we should check the pressure on both the high side and the low side, the. Put a die dryer on to find the leak. SR # 7728326702. I did an amp draw on the power cord while running the compr

Near Monteverde Way, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRSC503ESS01 Checked refrigerator found leak coming from drain hose not properly installed. Installed properly unit is working as designed. Job complete.

Near Granburg Pl, San Antonio, TX 78218
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FPS03 Checked refrigerator found refrigerator and freezer evaporators barely frosted up talked to Joel from tech support after checks decided to replace Orin board after find wire harness to be tight.; ordrng 1 W11317283 (ORIN BOARD )

Near Abiso Ave, San Antonio, TX 78209
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Need the freezer module which is not included in the parts along with the three LED refrigerator module. Ordering parts to resolve issue.; ordrng 1 W10695459 (module)

Near Trone Trail, San Antonio, TX 78238
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced freezer compartment door. No gaps or air leaks. Unit is good to go.

Near Novacek Blvd., San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: mullion bar staying open and hitting door. New part came in cracked.; ordrng 1 W11025614 (rail-mulln)

Near Jubilance Path, San Antonio, TX 78254
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 Unit is doing the same thing. I called Tech Line and spoke with Robert. He suggested that we install the service kit W10916494 according to Technical Service Pointer W10916291A SR# 7728330660. Part ordered; ordrng 1 W10916494 (blade-fan)

Near Newning, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB865GW0 Checked washer found water in basket attempted to drain but no luck on power good voltage from wall ordering control board to resolve issue.; ordrng 1 W11114420 (cntrl-elec)

Near Las Palmas Dr, San Antonio, TX 78237
Chris S.

Chris S.

LAUNDRY WHIRLPOOL WTW5000DW3 There is unusual clicking noise when in a spin coming from he splutch area. ; ordrd 1 W10721967 (drive pulley)

Near Hammes St NE, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR MAYTAG MFX2571XEM2 Unavailable during timeslot. Will need reschedule; O-emld tckt

Near Thornblade Way, Blue Ridge, VA 24064
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 The evaporator fan motor wasn’t running. It was bound up. We will replace it. ; ordrng 1 WP2315549 (evap fan motor)

Near Bridge St SW, Roanoke, VA 24015
Uriah B.

Uriah B.

RANGE KITCHENAID KFED500ESS03 Front left burner modulating improperly. Needs new sensor. Ordering front left element. ; ordrng 1 W11101459 (Front left element)

Near Deercroft Dr, Blacksburg, VA 24060
Chris S.

Chris S.

WASHER WHIRLPOOL WTW4800BQ1 The lid latch light is blinking and there isn’t a lid latch error code. I installed a new lid latch and check operation. It didn’t change the issue. The control board would need to be replaced. Customer will purchase a new unit.

Near Siena Dr NW, Christiansburg, VA 24073
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 I installed the icebox fan and checked operation all operations check OK

Near Scarlet Oak Dr, Hollins, VA 24019
Chris S.

Chris S.

FREEZER WHIRLPOOL WRF767SDEM01 I installed the control and evaporator fan with wire harness. I secured defrost thermistor with a wire tie and sealed with permagum. All operations. Customer will observe.

Near Dry Valley Rd, Radford, VA 24141
Uriah B.

Uriah B.

WASHER WHIRLPOOL WFW8740DW1 "Found cold valve clogged up with deposits. Cleaned thoroughly. Removed coin from drain filter. Ran test cycle. All checks ok. Cx to observe. If codes come back, probably the next step is to replace the water inlet valve assembly."

Near Bradshaw Rd, Salem, VA 24153
Chris S.

Chris S.

WASHER MAYTAG MVWB865GW0 I installed a lid lock assembly and checked operation all operations check OK. I recalibrated unit and did a service diagnostic cycle all operations check OK

Near Clearfield Rd SW, Roanoke, VA 24015
Uriah B.

Uriah B.

WASHER WHIRLPOOL MAVT634AWW Machine needs motor and possibly gearcase. Quoted customer for both.Motor at 155.94 for partGearcase at 276.10 for partLabor was at least 120.00 or more.Cx decided to buy new.

Near Catawba Rd, Troutville, VA 24175
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRF555SDFZ09 "Replaced gasket on freezer door. Shaped as best I could. If callback, order freezer drawer slides and brackets."

Near Shawnee Trail, Salem, VA 24153
Uriah B.

Uriah B.

DRYER MAYTAG MEDB765FW0 Replaced door gasket. All checks ok.

Near Hanover Ave NW, Roanoke, VA 24017
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFG320M0BB2 Found the installation was done incorrectly. Needed to switch spuds on all but one burner. Pressure regulator was not switched to propane. All checks ok.

Near Lynchburg Turnpike, Salem, VA 24153
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW1 replaced the control board. ran auto test. all checks ok.

Near Bowman St, Vinton, VA 24179
Chris S.

Chris S.

REFRIG FRIDGIDARE FFTR1814QW1 The freezer had quite a bit of frost buildup from warm air entering the unit. I cleared the frost and advised the customer that the door was likely held open a bit at some point.

Near Wellesley Ct, Blacksburg, VA 24060
Chris S.

Chris S.

KITCHEN KITCHENAID KDTE254ESS2 I installed the control and jumper wire. All operations check ok.

Near Kelly Ln, Blacksburg, VA 24060
Doug M.

Doug M.

WASHER MAYTAG MVWB765FW3 "Inspected unit found lid latch not locking,performed service diagnostics found f5e1 error code lid latch fault,diagnosed to need lid latch assembly ; ordrng 1 W10810403 (lid lock assy)"

Near Colonel Glenn Rd, Little Rock, AR 72210
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF555SDHB02 Took handle and gasket installed on new door installed door removed film no damage to door issue resolved.

Near York Ln, Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC300ESS03 Removed door replaced ice maker tested unit all operations normal. Advised of survey.

Near Old Spanish Trail, Live Oak, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR SAMSUNG RF28HFEDTSRAA Removed ice from RC icemaker replaced ice maker installed new gasket and used heat gun to seal gasket tested all operations normal advised customer to leave FC door alone 8 hours to ensure proper sealing and to give 24-48 hours for ice to fill balance paid in full

Near Spring Ranch Rd, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF79R18DM00 Removed old control installed new per instructions. Tested unit all operations normal.

Near County Rd 209, Floresville, TX 78114
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed jumper wire connecting dispenser heater and full tube heater. No issues during testing. Advised customer to monitor unit. Job complete.

Near Wisdom Rd, Atascosa, TX 78002
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB0 Customer does not want to pay for fee. Job complete.

Near Bowdre, San Antonio, TX 78252
Justin  R.

Justin R.

OVEN GAS WHIRLPOOL WOS72EC0HS01 Replaced main control and console ui, set up WiFi and tested to complete.

Near Red Maple Path, Castroville, TX 78009
Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.

Near W Burbank St, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is not in warranty. Client was not informed by our office or Whirlpool that we would have to collect a service fee. The customer explained that they were not prepared to pay a service fee. I provided them with the costs involved and our phone number in case they decided to have us work on it at a future date.

Near Stone Oak Pkwy, San Antonio, TX 78258
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: AIG Ref I/M not working. Previously discovered dent in side door at door switch area not allowing door switch to fully engage. Replaced door. Unit dispensed ice and water just fine. Unit tests good. Informed. Customer of survey.

Near War Arrow, San Antonio, TX 78238
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 Returned to replace drain from last visit, did not have part, replaced pump checked operation unit working normal now

Near Lakeview Dr, Canyon Lake, TX 78133
Justin  R.

Justin R.

OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 Replaced console UI, testing 350 set point for calibration temps. Calibration passed at plus 10 degrees

Near FM471, Rio Medina, TX 78066
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Checked refrigerator replaced the bad compressor that was installed, vacuumed and charged unit everything is working normal at this time

Near Henderson Pass, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found damper making grinding noise and stuck open position part shows 1 in SSB spoke to DB and was told reset appt for tomorrow if there is issue office will contact customer.; ordrng 1 WPW10479155 (control)

Near Deer Meadow Blvd, Cibolo, TX 78108
Justin  R.

Justin R.

DISHWASHER LG LDF7774ST Please close job. No able to find parts needed.

Near County Rd 2801 E, Mico, TX 78056
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC465HW2 Complaint is grinding when spinning found failed gearcase assembly rescheduled for tomorrow part in SSB confirmed with DB.; ordrng 1 W11035747 (gearcase)

Near Champion Oak, Live Oak, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found valves working as designed when bypassing reservoir called tech line spoke to Austin SR 7727935247 he advised me that this has been occurring on these models and protocol is order new damper and use seal off old damper to double up seal on new one then install new damper to prevent reservoir from freezing. Ordered new damper and reservoir.; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)

Near Samar Dr, San Antonio, TX 78217
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Install drip pan to resolve leaking issues. No further issues at this time.

Near Zeder Ecke, , TX 78624
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW0 Was not able to remove washplate, replaced motor and housing and tested unit. Found the unit to have a bad actuator after replacing motor. Used truck stock. Ran through diagnostics after replacing actuator, unit passed test. ; used 1 W10913953 (ACTUATOR) from stock

Near San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRMF706EBS01 SR7727934583 talked to Andrew from tech line, went over temps and ran diagnostics checks everything is working normal now, Andrew thinks it’s a DC voltage issue customer to watch and see if drawer display is out when it stops cooling and lights are out, if this happens order W10512203 and W10677118

Near Knollrun, San Antonio, TX 78247
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 Complaint is freezer not cold enough. Tested unit. Fresh food at 43. Freezer at 25. Compressor running. Evap fan is good. Will need to replace thermostat. ; ordrng 1 WP2198202 (thermostat)

Near W Formosa Blvd, San Antonio, TX 78221
Colton B.

Colton B.

COOKTOP GAS KITCHEN AID KCGS356ESS00 Issue is a small gas leak. Replaced the two valves at fault. Unit tested good.

Near Capella Ridge, San Antonio, TX 78260
Colton B.

Colton B.

ICEMAKER (STANDA JENNAIR JIM158XYRS0 Issue was no Ice production due to bad start device. Replaced start device to resolve issue, compressor now comes on. The overload I got was the wrong part. Did not use overload, letting Shawn know of situation so that she can help customer with refund. Customer paid complete repair first visit

Near Cheryl Ann, Bulverde, TX 78163
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.

Near Purple Sage, Kerrville, TX 78028
Tommy B.

Tommy B.

WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.

Near Toscano Way, Kerrville, TX 78028
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW5000DW3 Unit making squealing noise in agitation. Found cause to be gear case and motor. Ordering both to resolve the issues. ; ordrng 1 W10890624 (MOTOR) and 1 W11035751 (GEARCASE )

Near Sonora, TX 76950
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR AMANA ART318FFDB06 Found unit has .5 amps at compressor ball of ice on evaporator and slow running evaporator fan motor and partial frost pattern spoke to DH he said order evaporator and fan motor rescheduling Thursday evaporator in SSB spoke to DB to keep part for job. Told customer to unplug unit.; ordrng 1 W11407409 (EVAPORATOR ) and 1 WP2315539 (motor-evap) and 1 WPW10143759 (dryer)

Near Shorthorn Rd, Stockdale, TX 78160
Tommy B.

Tommy B.

WASHER MAYTAG MVWB765FC3 Customer stated the issues at the unit did not complete a cycle and the basket is moving freely inside the unit. Explained suspension system to the customer and how the unit functions. Diagnostics revealed out of balance error code and the unit passed all functions in the automatic test cycle. Educated customer on proper loading techniques and there are no further issues at this time.

Near Marilyn Dr, Comfort, TX 78013
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go.

Near TX-16, Bandera, TX 78003
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Checked refrigerator found no leaks anywhere, freezer evaporator is completely frosted so it seems leak is small, customer will watch and call if any problems

Near Bitter Blue Ln, San Antonio, TX 78218
Tommy B.

Tommy B.

REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the unit produced ice once or twice and then stopped. Found water dispenser to have low pressure and also that the line was kinked when the unit was pushed all the way back. Instructed customer to check water pressure with a plumber to ensure that adequate water pressure is being supplied to the unit.

Near Bella Rose, San Antonio, TX 78256
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH32519HZ5 Customer complaint is that there was sparking in the back of the microwave. Customer says they were using the rack for dual level cooking and had items on both levels. Also states that they used the unit without the rack and smelled a chemical burning smell and the humming of the microwave was louder than normal. Verified burn marks in the back of the unit where the rack sits. Placed a bowl of water in the unit and heated it for 2 minutes. Did not find any sparking or burning smells. Removed water and heated up a second bowl of water for 2 minutes. Unit is good to go. Ordering touch up paint for areas that had sparked.; ordrng 1 W10134625 (tuchup)

Near Sprightly Ln, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Complaint of condensation inside unit. Found a piece of packing/shipping styrofoam not allowing the right door to close properly. Also explained to builder about how condensation will for if doors are open too long. No further issues at this point.

Near Pecos Rdg, , TX 78015
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHENAID KEBK101SSS04 Issue is that oven is not getting to proper temperature. Unit is 50 degrees too cold. Finding issue to be a faulty control board. Also ordering a new sensor as well just in case I need it. Quoted for P&L on return visit. Collected SC fee. ; ordrng 1 WPW10119143 (CONTROL) and 1 WPW10131825 (SENSOR )

Near Inwood Autumn, San Antonio, TX 78248
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW2 Installed new basket and suspension. No issues during testing. Unit is spinning and holding balance. No further issues. Job complete.

Near W Harlan Ave, San Antonio, TX 78214
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Low water pressure from hot side. Good water from hose. Valve is bad. Replaced valve. Good water from both. No further issues. Tested to complete.

Near E Drexel Ave, San Antonio, TX 78210
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)

Near San Jacinto Dr, Kerrville, TX 78028
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF305ESS00 Last trip found faulty control due to intermittent/ inefficient cooling. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to allow some time for it to cool back down to proper temp. No further issues at this point.

Near Chicory Bend, Bulverde, TX 78163
Douglas H.

Douglas H.

VENTHOODS UNKNOWN WVU37UC6FS0 Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.

Near Cool Rock, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: unit still not making ice. Found fill valve was frozen along with fill tray. Thawed parts. Unit filled with ice and harvested properly. Replaced ice maker. Customer wants us to replace gaskets due to mold developing previously from bad gaskets. Please review pic. Ordering pantry and freezer drawer gaskets.; rqstng P&A on 1 WPW10443326 (gasket-fip) and 1 WPW10714545 (gasket-fip fr), states that autho needed

Near Oak Dr, San Antonio, TX 78256
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 There were no signs of flipping breaker however there were several errors involving the ACU UI mismatch. F6e6. Bringing wiring harness and console as a precaution. ; ordrng 1 W11225360 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)

Near Recanto, San Antonio, TX 78260
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.

Near Red Oak Dr, Boerne, TX 78006
Justin  R.

Justin R.

DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.

Near Red Bluff Ranch Rd, Lakehills, TX 78063
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Calibrated unit to plus 10, tested to complete.

Near San Antonio, TX 78254
Douglas H.

Douglas H.

MICROWAVE OVEN JENN-AIR JMW3430DP02 Convection fan in oven making scraping noise. Removed door, racks, and convection cover to find lower fan was slightly warped. Adjusted fan blades to resolve the issue. Put cover, racks and door back in place. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Terra Mont, San Antonio, TX 78255
Christian G.

Christian G.

FREEZER WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door handle came loose. Tried tightening set screws. Handle was stripped and screws wouldn’t hold. Ordering fc door handle and mounting bolts.; ordrng 1 W11045125 (handle) and 2 WPW10661886 (screw)s

Near Impressive Way, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.

Near Crystal Falls, Spring Branch, TX 78070
Richard G.

Richard G.

COOKTOP ELECTRIC WHIRLPOOL WFC310S0EB4 Replaced control, cooktop elements, and sensor. Tested to complete. Unit is good to go.

Near Old Tezel Rd, San Antonio, TX 78250
Jim G.

Jim G.

RANGE JENN-AIR JGRP436WP01 Wire harnesses needed. Several damaged wires severing voltage to main board. ; ordrng 1 W10116168 (harns-wire) and 1 W10344051 (harns-wire) and 1 W10399620 (harns-wire) and 1 W10624584 (cord-power)

Near Wengenroth Rd, Kendalia, TX 78027
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EB4 Replaced infinite switch and burner. Burner received for this model is different than the burners installed. Ordering remaining 3 burners to replace wrong burners.; ordrng 1 W11396790 (BURNER) and 2 W11396792 (BURNERS)s

Near Fall Harvest, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR MAYTAG MFF2558VEB8 Replaced endcap. Issue resolved.

Near Farhills Dr, Spring Branch, TX 78070
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated: rocker switch in fc broken, door missing name plate from previous install. Installed name plate. Rocker switch that came in was different from one on unit, found proper switch. Reordering with alumilastic.; ordrng 1 W11396033 (switch)

Near Silver Grove, San Antonio, TX 78254
Christian G.

Christian G.

WASHER MAYTAG MVW6230HW0 Issue stated by customer: unit constantly displaying over suds error code. Not draining properly. Verified he detergent. F7E7, F0E2 error codes stored. Voltage tests good from wall. Noticed drain pump was installed about 4 inches too high. Reinstalled drain pump. Ran unit through diagnostic cycle, unit passed all functions. Recalibrated unit to factory defaults. Unit running good. Had customer start a heavy duty cycle to wash any old detergent out. Informed customer of survey.

Near Cheyenne Pass, San Antonio, TX 78254
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Replaced thermal fuse. ; used 1 WPW10638608 (FUSE) from stock

Near Throssel Ln, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR MAYTAG MFX2570AEM4 Customer complaint is that the icemaker has stopped working. Verified faulty icemaker. Collected service call fee. Need icemaker for return visit.

Near Lorna Doone St, San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Checked refrigerator found freon leak in freezer evaporator, replaced evaporator vacuumed and charged unit everything is working normal now

Near Pitluk Ave, San Antonio, TX 78211
Steven G.

Steven G.

MICROWAVE OVEN SAMSUNG ME20H705MSS Checked microwave found on sensor cycle unit cut off after a few seconds of running found bad humidity sensor, replaced sensor checked popcorn cycle everything is working normal now

Near Bear Trace, Floresville, TX 78114
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Issue is a no cool refrigerator. Getting a .1 to .2 amp reading on compressor with my amp clamp. Spotted some potential leak spots on bottom of cabinet below Drier. Called techline who said that the things I found were indicative of a leak, but without being able to test system it’s hard to say. Ordering a dye drier and rescheduling for a ss tech.; ordrng 1 WPW10143759 (DRIER-HV)

Near Marbella Ct, San Antonio, TX 78210
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !

Near Royal Ascot Dr, Boerne, TX 78015
Jesus C.

Jesus C.

WALLOVEN JENNAIR JJW2830DP01 Tested oven. F2E1 error code. Can not enter diagnostics. Will need to replace UI. UI is covered under jennair warranty. Only need authorization for labor. Installed new UI. No issues during testing. Unit is working properly. Job complete.

Near Broadway St, San Antonio, TX 78209
Christian G.

Christian G.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cook top grate had snapped off. Installed new one. Unit tests good.

Near Sirius Grove, San Antonio, TX 78245
Colton B.

Colton B.

MICROWAVE OVEN JENN-AIR JMC2430WP01 Went to repair microwave. Lamp socket was damaged in the package. Rescheduling parts and reordering socket. PSP item, told customer we’d call when we got it in. ; saved tckt

Near Granada Way, San Antonio, TX 78257
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Light module in freezer is out. Ordered module white light kit. ; ordrng 1 W10695459 (module)

Near Augusta Square, San Antonio, TX 78247
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 Replaced magnetron, console, cover plate for unit. Tested to complete.

Near Sprightly Ln, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Unit not cooling. Suspected leak. Upon installation of dipper drier found unit was severely over charged. Compressor couldn’t push Freon properly. Compressor still testing good. Replaced drier and service port. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. ; used 1 WPW10143759 (DRIER-HV) from stock

Near Talavera Ridge, San Antonio, TX 78257
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5105HW0 High pitched grinding noise when basket is full of water and agitating. No noise during spin. Noise not coming from cam. Noise coming from gearcase and agitator. Ordering parts. ; ordrng 1 W11093899 and 1 W11164183

Near Travis Summit, San Antonio, TX 78218
Colton B.

Colton B.

RANGE WHIRLPOOL WFE550S0HZ1 Issue is a bad burner. Got wrong part. Marcone had RF and LF burner part numbers swapped. Reordering and returning. ; ordrng 1 W10823729 (RF BURNER )

Near Oakwood Trail, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER WHIRLPOOL 0 Customer wants to reschedule. Will call to make appointment. ; saved tckt

Near Lakeshore Dr, San Antonio, TX 78218
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTM384ESS2 Tested unit. Found adjuster on left side is broken. Rail on left side is also broken. Welds on rail broke off. Will need to replace rail and adjuster. ; ordrng 1 WPW10546503 (adjuster)

Near Thornhurst, San Antonio, TX 78218
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW3 Control that was delivered correct packaging but wrong board. Replaced lid lock tested unit issue resolved.

Near E General Cavazos Blvd, Kingsville, TX 78363
John L.

John L.

WASHER MAYTAG MVWB835DW4 Installed components, issue has been resolved.

Near Orange Grove, TX 78372
John L.

John L.

DRYER AMANA NED4655EW1 Installed components, issue has been resolved.

Near Arcadia Dr, Alice, TX 78332
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KBSD608ESS01 Found that the 3 lights on the right side of the fresh food section are dimmed and the lower left light is is dimmed as well. The middle left light is out and the upper left light is fully on. All lights in the freezer section are fully illuminated. Unit will need a new LED.; ordrng 1 W10908166 (module)

Near Emerald Forest Dr, San Antonio, TX 78259
Adam H.

Adam H.

DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved

Near Summers Ln, Alice, TX 78332
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved

Near E Main St, Alice, TX 78332
Shawn W.

Shawn W.

VENT HOOD KITCHENAID KVUC606JSS0 The fan motor for this unit had all open ,lines on the various resistance checks from the service manual. I’m ordering the switches as a contingency. I called Tech Line and there are no definitive specs for checking the switches. Because there is no service manual I could not figure out how to put the switches back together. Called Tech Line and they were unable to help either. I also had problem s getting the hood back in position be cause the wires were to tight. I had to disconnect some wires to get the hood back up for safe keeping. I spoke with Nik and he suggested calling Amanda to arrange for one of the Supervisors to come out and put the unit back correctly. I ordered parts for the repair but will need a supervisor assistant to put it back together.; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 WPW10293966 (blower-fan)

Near Estacado, San Antonio, TX 78261
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDF590SAJM0 No error codes on arrival. Noticed the drain hose was not elevated to keep the water from going back into the dishwasher, rerouted hose, also the rinse aid was empty in the dispenser, advised that needed to filled at all times. Ran a diagnostics test, completed with no issues or error codes, appliance is working normal.

Near 8th St, Seadrift, TX 77983
Colton B.

Colton B.

ICEMAKER (STANDA WHIRLPOOL ES5LHAXSA01 Customer issue is no ice production. Ice maker is not getting voltage, ordering new control to resolve issue. Quoted customer on return visit. ; ordrng 1 4388932 (CONTROL)

Near Huntsman Rd, San Antonio, TX 78249
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHW04 Customer complaint is that the unit is dispensing warm water and that the air diffuser had ice build up and was leaking water. Verified issues. Determined bad diffuser. Ordering diffuser and thermistor.; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)

Near NW 34th St, San Antonio, TX 78237
Jim G.

Jim G.

RANGE WHIRLPOOL WFE320M0ES2 Control board is faulty. Voltage readings indicate a flawed relay(s).; ordrng 1 W11122560 (cntrl-elec)

Near Overlook Loop, San Antonio, TX 78259
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Install to put it calibrated unit issue resolved

Near Airline Rd, Corpus Christi, TX 78412
Jim G.

Jim G.

DRYER AMANA NED5800HW0 TJ SR# 7727938174 UI console is no responsive. Verified voltage to ACU (120 VAC) and from UI J connector (~12 VDC); ordrng 1 W11378950 (UI CONSOLE )

Near Brookwood, San Antonio, TX 78248
John L.

John L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed components, tested after installation. Issue has been resolved.

Near Dijon Lake Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

WASHER AMANA NTW4516FW Apt 1408. Inspection of unit shows no error codes. Customer states it has only happened the one time and she stopped the unit as soon as she was able. Calibrated unit ran verification cycle no issues found unit runs as designed. I did inform customer on proper loading techniques and instructions for nope distribution and also that sometimes the unit will shift a load during wash cycle that can cause problems she was having. Issue resolved

Near Patti Dr, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows cabinet damage in front right corner of the units. Cabinet damage is considered non-repairable. Contacted tech line for documentation. Documentation actually turn into live video chat/feed so there was direct video recording of damage to unit. Tech did state that it would be considered non-repairable SR number 7727935641. My phone did power off at end of video while still taking instruction from tech line. I was informed however to give customer Whirlpool phone number and file number. Issue resolved

Near Meadowcreek Dr, Corpus Christi, TX 78414
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Issue stated by customer: CSI mw hood light stays on. Light bulb had burned out due to light always being on regardless of selection in unit. Found socket was grounded somewhere. Ordering socket, wiring harness and control board.; ordrng 1 W10210871 (holder,lamp) and 1 W11219761 (harns-wire) and 1 W11342846 (cntrl)

Near Castello Canyon, San Antonio, TX 78254
John L.

John L.

RANGE AMANA ACR4303MFB3 Inspected unit, tested burners burners do heat. Also burners due time out as specified in service pointers and come back on center bunnies depressed. Advise customer on how coils function on this unit, and explained anything to be cooked on this unit must be heavy enough to depress the buns or burners to work properly. Issue resolved.

Near N 8th St, Aransas Pass, TX 78336
Shawn W.

Shawn W.

WASHER LG WT5270CW Replaced the switch assembly sensor. Ran a load and it sensed, filled, washed, rinsed, spins and drains. Unlike other models the water level/pressure sensor’s on an LG are based on frequency measurements. The operation is based on the displacement of the coil attached to the diaphragm. When the coil raises or lowers it changes the electronic characteristics of the oscillator circuit. The frequency differences are read by the main control board. Ohms can lie sometimes. It appears that the mechanical failure in the pressure sensor in conjunction with a failing control board was disturbing the microprocessors understanding of the water level. Unit appears to be fully operational. I stayed in the home to run through a complete Cotton/Normal cycle. I explained to the customer that I would call later in the day and in a few days and that we will continue to have the new control board come in depending on the progress of her follow on wash cycles.; pckd up 1 6501EA1001R (S

Near Summit Creek, San Antonio, TX 78258
Chris S.

Chris S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 There is a calcium film on the interior of the dishwasher. I checked for error codes and found F2E1 code. I cleared the code and did a service diagnostic cycle. All operations check ok. I instructed customer on cleaning the dishwasher with AFFRESH. Customer will observe.

Near Juniper Valley Ln, Troutville, VA 24175
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF4287HARS Steven reference# 700388777Ambient refrigerator temp sensor error = 5E Collected service fee. ; ordrng 1 DA32-10104N (temp sensor)

Near Garraty Rd, San Antonio, TX 78209
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW2 W11210459. Found F8e1Water flow seems ok. Cx to observe. If malfunctions again, will come back with valve.

Near Bear Ridge Rd, Wytheville, VA 24382
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the ice auger not turning. Reset unit. Adjusted water into unit to reduce ice bridging. All checks ok. ; used 1 WP8567668 (Tie) from stock

Near E Jefferson St, Wytheville, VA 24382
John L.

John L.

DRYER MAYTAG MEDX655DW1 Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)

Near Wagon Trail, Robstown, TX 78380
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found dual valve leaking by slowly. Replaced valve. All checks ok. ; used 1 W10341329 (Dual valve) from stock

Near Willow Oak Dr NW, Christiansburg, VA 24073
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cx still still concerned that the ice dispenser is dispensing crushed when calling for cubes. Explained that the dispenser will dispense some crushed with cubed, simply because of design. Adjusted the water to the unit to try to reduce bridging to the cubes will not get stuck in the dispenser. Cx still experiencing freezing in the fridge compartment randomly. Adjusted the freezer temp to +1 degree. Cx to observe.

Near Overhill Rd, Christiansburg, VA 24073
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRS315SDHZ00 The floor is sloped in one direction causing the RC door to swing to the open position. I didn’t have the necessary shims to shim the right side of the refrigerator. I instructed customer on how to shim it.

Near Juniper Valley Ln, Troutville, VA 24175
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRS325SDHW01 The defrost drain tube that passes through the bottom of the unit is collapsed causing the water to overflow into the bottom of the freezer compartment. Instructed customer to expect a call from customer service to schedule a replacement. Reference number 7727932222

Near Westhill Dr, Cave Spring, VA 24018
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unable to find unit warehouse area is overflowing with product. Re-schedule; saved tckt

Near Airline Rd, Corpus Christi, TX 78412
Michael R.

Michael R.

WASHER MAYTAG MVWX655DW1 Complaint is shakes violently and the water is spilling over and just keeps rinsing, long wash. No error codes, tested spin cycle on manual test shakes real bad, basket is real wobbly and bouncy, inlet valve is working properly, looked underneath, gearcase is leaking oil, unable to remove wash plate. Ordered parts to resolve issues ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11116592 (cntrl-elec) and 1 W11130362 (suspension) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)

Near Davis St, Edna, TX 77957
Chris S.

Chris S.

RANGE WHIRLPOOL WFE505W0HZ1 The heating element holder/support was moving as the element got hot and the cooled causing the holder to rub on the bottom of the oven liner. I installed a piece of aluminum foil under each side of the element support which seemed to eliminate the noise. I instructed customer on replacing the aluminum foil periodically.

Near Juniper Valley Ln, Troutville, VA 24175
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 I installed the fan blade and checked operation. All operations check ok. Customer will observe ice production.

Near Etzler Rd, Troutville, VA 24175
Chris S.

Chris S.

WASHER WHIRLPOOL WTW8500DC5 I found a broken end of a small drill bit in the drain hose causing a noise.

Near Country Club Rd, Troutville, VA 24175
John L.

John L.

RANGE WHIRLPOOL WFG320M0BS3 Inspected unit, igniter is not coming on tested igniter for continuity. No continuity on igniter, issue may be with igniter or possibly may control unit. Replace to resolve this issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914411 (igntr-oven)

Near Devon Dr, Corpus Christi, TX 78415
Uriah B.

Uriah B.

WASHER MAYTAG MVWC565FW1 Checked wire harness connections. Checked valve operation. Checked all other operations. Reset unit. Recalibrated unit. Found water was reversed and corrected. All checks ok. ; used 1 Wp8567668 (Tie) from stock

Near Twin Coves Rd, Radford, VA 24141
Chris S.

Chris S.

WASHER WHIRLPOOL RTW4516FW2 The hot and cold water hookup was reversed. I switched it and checked operation. All operations check ok.

Near Miner Ln, Salem, VA 24153
John L.

John L.

DISHWASHER MAYTAG MDB4949SHZ0 Unit not powering on, or randomly powers on and will not go through an entire wash cycle. Also UI was not responding when unit did turn on, was able to get unit into diagnostics. No codes pulled. Control issue, replace board and panel.; ordrng 1 W11133139 (console) and 1 W11168783 (cntrl-elec)

Near Jacoby Ln, Aransas Pass, TX 78336
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 I installed the UI and checked operation. All operations check ok. If the issue persists we will replace the hv board WPW10675033

Near Red Ln, Salem, VA 24153
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF555SDHB02 Took handle and gasket installed on new door installed door removed film no damage to door issue resolved.

Near York Ln, Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRFC300ESS03 Removed door replaced ice maker tested unit all operations normal. Advised of survey.

Near Old Spanish Trail, Live Oak, TX 78233
Uriah B.

Uriah B.

M/W OTR WHIRLPOOL WMH32519HT3 Door glass broken. Needs new door. W11247375. Biscuit color; ordrng 1 W11247375 (Door (Biscuit))

Near Whitethorn St, Bluefield, WV 24701
Uriah B.

Uriah B.

RANGE KITCHENAID KGSS907XSP01 Between reds 42 volts acBlues 12 volts acYellow 3-4 volts acBad transformer. SR 7727934484; ordrng 1 WPW10111628 (Transformer)

Near Dogwood Ln, Princeton, WV 24740
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR SAMSUNG RF28HFEDTSRAA Removed ice from RC icemaker replaced ice maker installed new gasket and used heat gun to seal gasket tested all operations normal advised customer to leave FC door alone 8 hours to ensure proper sealing and to give 24-48 hours for ice to fill balance paid in full

Near Spring Ranch Rd, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF79R18DM00 Removed old control installed new per instructions. Tested unit all operations normal.

Near County Rd 209, Floresville, TX 78114
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed jumper wire connecting dispenser heater and full tube heater. No issues during testing. Advised customer to monitor unit. Job complete.

Near Wisdom Rd, Atascosa, TX 78002
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB0 Customer does not want to pay for fee. Job complete.

Near Bowdre, San Antonio, TX 78252
Chris S.

Chris S.

RANGE KITCHENAID KFED500ESS03 The right front burner switch is turning on the light without turning the burner on. We will replace the switch. The oven took about 22 minutes to preheat in a convection cycle. ; ordrng 1 WP7403P23860 (SWITCH )

Near Corntassel Ln, Roanoke, VA 24018
Justin  R.

Justin R.

OVEN GAS WHIRLPOOL WOS72EC0HS01 "Replaced main control and console ui, set up WiFi and tested to complete."

Near Red Maple Path, Castroville, TX 78009
Chris S.

Chris S.

WASHER WHIRLPOOL WTW8500DW FOR There are 2 error codes. F6E2 F6E3. The UI will need to be replaced; ordrng 1 W11095623 (console)

Near Cassell Ln SW, Roanoke, VA 24014
Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.

Near W Burbank St, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is not in warranty. Client was not informed by our office or Whirlpool that we would have to collect a service fee. The customer explained that they were not prepared to pay a service fee. I provided them with the costs involved and our phone number in case they decided to have us work on it at a future date.

Near Stone Oak Pkwy, San Antonio, TX 78258
Chris S.

Chris S.

WASHER MAYTAG MVWX655DW1 The drive pulley is striped on the motor shaft. ; rqstng P&A on 1 W11283592 (motor-drve)

Near Bear Creek Dr, Salem, VA 24153
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: AIG Ref I/M not working. Previously discovered dent in side door at door switch area not allowing door switch to fully engage. Replaced door. Unit dispensed ice and water just fine. Unit tests good. Informed. Customer of survey.

Near War Arrow, San Antonio, TX 78238
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 "Returned to replace drain from last visit, did not have part, replaced pump checked operation unit working normal now"

Near Lakeview Dr, Canyon Lake, TX 78133
Justin  R.

Justin R.

OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Replaced console UI, testing 350 set point for calibration temps. Calibration passed at plus 10 degrees"

Near FM471, Rio Medina, TX 78066
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found damper making grinding noise and stuck open position part shows 1 in SSB spoke to DB and was told reset appt for tomorrow if there is issue office will contact customer.; ordrng 1 WPW10479155 (control)

Near Deer Meadow Blvd, Cibolo, TX 78108
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked refrigerator replaced the bad compressor that was installed, vacuumed and charged unit everything is working normal at this time"

Near Henderson Pass, San Antonio, TX 78232
Justin  R.

Justin R.

DISHWASHER LG LDF7774ST Please close job. No able to find parts needed.

Near County Rd 2801 E, Mico, TX 78056
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC465HW2 Complaint is grinding when spinning found failed gearcase assembly rescheduled for tomorrow part in SSB confirmed with DB.; ordrng 1 W11035747 (gearcase)

Near Champion Oak, Live Oak, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found valves working as designed when bypassing reservoir called tech line spoke to Austin SR 7727935247 he advised me that this has been occurring on these models and protocol is order new damper and use seal off old damper to double up seal on new one then install new damper to prevent reservoir from freezing. Ordered new damper and reservoir.; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)

Near Samar Dr, San Antonio, TX 78217
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Install drip pan to resolve leaking issues. No further issues at this time.

Near Zeder Ecke, , TX 78624
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW0 "Was not able to remove washplate, replaced motor and housing and tested unit. Found the unit to have a bad actuator after replacing motor. Used truck stock. Ran through diagnostics after replacing actuator, unit passed test. ; used 1 W10913953 (ACTUATOR) from stock"

Near San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRMF706EBS01 "SR7727934583 talked to Andrew from tech line, went over temps and ran diagnostics checks everything is working normal now, Andrew thinks it’s a DC voltage issue customer to watch and see if drawer display is out when it stops cooling and lights are out, if this happens order W10512203 and W10677118"

Near Knollrun, San Antonio, TX 78247
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 Complaint is freezer not cold enough. Tested unit. Fresh food at 43. Freezer at 25. Compressor running. Evap fan is good. Will need to replace thermostat. ; ordrng 1 WP2198202 (thermostat)

Near W Formosa Blvd, San Antonio, TX 78221
Colton B.

Colton B.

COOKTOP GAS KITCHEN AID KCGS356ESS00 Issue is a small gas leak. Replaced the two valves at fault. Unit tested good.

Near Capella Ridge, San Antonio, TX 78260
Colton B.

Colton B.

ICEMAKER (STANDA JENNAIR JIM158XYRS0 "Issue was no Ice production due to bad start device. Replaced start device to resolve issue, compressor now comes on. The overload I got was the wrong part. Did not use overload, letting Shawn know of situation so that she can help customer with refund. Customer paid complete repair first visit"

Near Cheryl Ann, Bulverde, TX 78163
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.

Near Purple Sage, Kerrville, TX 78028
Tommy B.

Tommy B.

WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.

Near Toscano Way, Kerrville, TX 78028
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW5000DW3 Unit making squealing noise in agitation. Found cause to be gear case and motor. Ordering both to resolve the issues. ; ordrng 1 W10890624 (MOTOR) and 1 W11035751 (GEARCASE )

Near Sonora, TX 76950
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR AMANA ART318FFDB06 Found unit has .5 amps at compressor ball of ice on evaporator and slow running evaporator fan motor and partial frost pattern spoke to DH he said order evaporator and fan motor rescheduling Thursday evaporator in SSB spoke to DB to keep part for job. Told customer to unplug unit.; ordrng 1 W11407409 (EVAPORATOR ) and 1 WP2315539 (motor-evap) and 1 WPW10143759 (dryer)

Near Shorthorn Rd, Stockdale, TX 78160
Tommy B.

Tommy B.

WASHER MAYTAG MVWB765FC3 Customer stated the issues at the unit did not complete a cycle and the basket is moving freely inside the unit. Explained suspension system to the customer and how the unit functions. Diagnostics revealed out of balance error code and the unit passed all functions in the automatic test cycle. Educated customer on proper loading techniques and there are no further issues at this time.

Near Marilyn Dr, Comfort, TX 78013
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go."

Near TX-16, Bandera, TX 78003
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator found no leaks anywhere, freezer evaporator is completely frosted so it seems leak is small, customer will watch and call if any problems"

Near Bitter Blue Ln, San Antonio, TX 78218
Tommy B.

Tommy B.

REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the unit produced ice once or twice and then stopped. Found water dispenser to have low pressure and also that the line was kinked when the unit was pushed all the way back. Instructed customer to check water pressure with a plumber to ensure that adequate water pressure is being supplied to the unit.

Near Bella Rose, San Antonio, TX 78256
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Complaint of condensation inside unit. Found a piece of packing/shipping styrofoam not allowing the right door to close properly. Also explained to builder about how condensation will for if doors are open too long. No further issues at this point.

Near Pecos Rdg, , TX 78015
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH32519HZ5 Customer complaint is that there was sparking in the back of the microwave. Customer says they were using the rack for dual level cooking and had items on both levels. Also states that they used the unit without the rack and smelled a chemical burning smell and the humming of the microwave was louder than normal. Verified burn marks in the back of the unit where the rack sits. Placed a bowl of water in the unit and heated it for 2 minutes. Did not find any sparking or burning smells. Removed water and heated up a second bowl of water for 2 minutes. Unit is good to go. Ordering touch up paint for areas that had sparked.; ordrng 1 W10134625 (tuchup)

Near Sprightly Ln, San Antonio, TX 78254
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHENAID KEBK101SSS04 Issue is that oven is not getting to proper temperature. Unit is 50 degrees too cold. Finding issue to be a faulty control board. Also ordering a new sensor as well just in case I need it. Quoted for P&L on return visit. Collected SC fee. ; ordrng 1 WPW10119143 (CONTROL) and 1 WPW10131825 (SENSOR )

Near Inwood Autumn, San Antonio, TX 78248
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW2 Installed new basket and suspension. No issues during testing. Unit is spinning and holding balance. No further issues. Job complete.

Near W Harlan Ave, San Antonio, TX 78214
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Low water pressure from hot side. Good water from hose. Valve is bad. Replaced valve. Good water from both. No further issues. Tested to complete.

Near E Drexel Ave, San Antonio, TX 78210
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)

Near San Jacinto Dr, Kerrville, TX 78028
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF305ESS00 Last trip found faulty control due to intermittent/ inefficient cooling. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to allow some time for it to cool back down to proper temp. No further issues at this point.

Near Chicory Bend, Bulverde, TX 78163
Douglas H.

Douglas H.

VENTHOODS UNKNOWN WVU37UC6FS0 "Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc."

Near Cool Rock, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KFXS25RYMS0 "Issue stated by customer: unit still not making ice. Found fill valve was frozen along with fill tray. Thawed parts. Unit filled with ice and harvested properly. Replaced ice maker. Customer wants us to replace gaskets due to mold developing previously from bad gaskets. Please review pic. Ordering pantry and freezer drawer gaskets.; rqstng P&A on 1 WPW10443326 (gasket-fip) and 1 WPW10714545 (gasket-fip fr), states that autho needed"

Near Oak Dr, San Antonio, TX 78256

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