We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
"Unit not cooling, no frost pattern, pulling .4 amps. Customer will call back if repair is wanted. (Dye dryer and refrigerant) Collected/118.81 by ck 4646"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
S
Job Details: 04/01/2022
Upon arrival switched out faulty reservoir with new. Upon further inspection noticed I had a water leak coming from the top of the unit. Pulled out the ice maker and noticed the water hose that goes into the ice maker was completely clogged with ice as well as the chute resulting in the leaking. Cleared line and ice maker. Put unit together and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
N/A N/A
Model WMH1163XVS1
Near Bryant, AR 72022
Blake D.
Job Details: 04/01/2022
"Inspected unit for not working, tested voltage to the outlet got 120 120 0, replaced fuse when opening the door the unit popped the breaker and the fuse went out on the unit, Called tech line spoke with Chris (7733329103) tech line said that the linear can be repaired by cleaning up and using white touch up, also to replace the door switches and filter board, will need to be a 2 man to bring down the unit; ordrng 1 W10422269 (Filter board) and 1 W10727360 (Switch) and 1 W10269458 (Switch top right) and 1 W10269460 (Bottom switch) and 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock), used 1 72017 (White touch up) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78247
S
Job Details: 04/01/2022
"Upon arrival customer stated issue with ice dispenser persisted. Found that the yoke had shredded and came loose from the dispenser motor. Ordering the dispenser motor, yoke, and washer to resolve issue. ; ordrng 1 W10884561 (Dispenser motor) and 1 W10465946 (Washer) and 1 63052A001 (Yoke)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
"File number 7733327969. Customer complaint, releases gas before igniting. Replaced right front burner due to slow ignition. Lit burner multiple times and it is within tolerance. Tech line suggested I explain the burner operation to the customer and refer them to customer service."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
S
Job Details: 04/01/2022
Upon arrival customer stated that unit made a vibrating noise from the bottom freezer but stopped a few days ago once she unplugged the unit for 10-20 mins. She also stated that she had an issue with the ice maker but with the hard reset the issue was resolved. Advised customer to please take a video and contact the office if the issue arose again.
We serviced a
WHIRLPOOL COMMERCIAL LAUND
Model WTW8127LW0
Near Little Rock, AR 72223
Micheal
Job Details: 04/01/2022
Replaced suspension rods due to out of balance error code. Ran diagnostics and no errors appeared.Tested for leaks and proper operation. Advised on proper load size. Operation normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78230
S
Job Details: 04/01/2022
Upon arrival switched out faulty whatever inlet with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAKZ0
Near Little Rock, AR 72212
Micheal
Job Details: 04/01/2022
Customer complaint not enough water. Ran diagnostics and no error codes appeared. Contacted tech line 7733325136. Ran unit in wash cycle and 2ash motor did not come on. Have proper voltage to motor. Unit needs W11460945. Customer is going to call Whirlpool Customer Care for possible policy adjustment.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Maumelle, AR 72113
Micheal
Job Details: 04/01/2022
"Customer complaint intermittently won't start, like no power. Checked connections to timer, thermostats, door switch and motor, all tested good. Unit started up when I hit the PTS switch. Ran unit through a 30 minute cycle and could not duplicate problem."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Chris S.
Job Details: 04/01/2022
Replaced thermistor and control board for last tech on the job. Went to test unit worked first time testing it. Before leaving tested one more time and ended up doing exactly what I did before re-ordering thermistor and control board changing out both parts at same time.; ordrng 1 WP8577274 (thermistor) and 1 W11526004 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near North Little Rock, AR 72118
Micheal
Job Details: 04/01/2022
"Inspected unit and found no operation. Read voltage to acu 120vac, read voltage to user interface 5.8vdc. Got lid opened so customer could get clothes out. Ordered facia and acu. Facia shows factory back order. ; ordrng 1 W11543994 (Acu) and 1 W11478524 (Facia)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near San Antonio, TX 78255
Drew
Job Details: 04/01/2022
"Upon arrival found the drain pump to be slowly draining the unit. Found the drain hose with the check valve clogged. Ordering drain pump,hose with check valve, and a retainer clip to resolve issues ; ordrng 1 WPW10348269 (drain pump) and 1 WPW10545278 (drain hose) and 1 WPW10503548 (retainer)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Little Rock, AR 72209
Blake D.
Job Details: 04/01/2022
"Inspected unit for not advancing to the next cycle, ran diagnostic found error code f2e1 and f1e2, pre tech sheet test 1 main control tetsed j1-1 j1-2 got 120 voltage, on connector j14-1 j14-4 I was getting 6 dcv to 7.4 dcv instead of 12.7 dcv, pre tech sheet step 8 replace control, after plugging unit back in found I am unable to turn unit off, diagnosed to need control and FIACA ; ordrng 1 W11419171 (Control) and 1 W11478526 (FIACA)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2022
Verified drain line was in too deep. There was a long drain error code. Issue appears resolved. Used wire tie to secure drain line. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model MVW6230RHW2
Near Benton, AR 72019
Blake D.
Job Details: 04/01/2022
"Inspected unit for not turning, ran diagnostic found error code f7e6 and f7e1, test 1 testing control followed steps j2 white and black got 120 voltage, tested dc voltage to hmi got 12 dc checks okay, tested j6-2 j6-6 brown and black got 120 voltage when testing speed, while speed the capacitor came on but hummed and shut off piping f7e1 while in diagnostic, tested capacitor unplugged unit discharged capacitor tested ohems on capacitor got 0 while connector is off the capacitor, with it plugged in I got 8 resistance instead of 20k ohems diagnosed to need capacitor ; ordrng 1 W11395618 (Capacitor)"
We serviced a
SAMSUNG WASHER
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Was unable to look up parts for the unit customer to call us back once they find a suspension offer to do install for tier 1 labor and service fee if they get the part
We serviced a
WHIRLPOOL RANGE
Model GS563LXSS1
Near Benton, AR 72019
Blake D.
Job Details: 04/01/2022
"Replaced control, control is no longer locked, tested bake unit pre heated to 350, broil comes on, and all the burners work unit operation checks okay"
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAB00
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Found that the compressor was kicking on and making an odd noise almost like you could hear it leaking pulling about .8A at the top. Overload relay appears to be cracked and condenser fan is very worn compressor is kicking on but not showing any frost pattern whatsoever I believe this unit has a bad compressor and or a leak quote for just the compressor job alone is at $1200 customerTo purchase new unit
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HB5
Near Benton, AR 72015
Blake D.
Job Details: 04/01/2022
"There was a glitch in the system and the part has not arrived, reschedule for Tuesday 04-05-22; ordrng 1 w11247223 (Door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL00
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found filter to not be on all the way, also found inlet tube to be frozen. Removed ice blockage and fully put in filter. No further issues at this point. Collected service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hot Springs, AR 71909
Blake D.
Job Details: 04/01/2022
"Inspected unit for ice build up and water in the ice bin, found ice build up in the icemaker floor, removed icemaker found ice ball where the water goes, I also found Styrofoam as well causing the water to stop and freeze over, customer did change refrigerator to 34 made the ice build up more, removed ice build up and styrofoam, tested unit icemaker did a harvest cycle and called for water, no more leaks, unit operation checks okay customer paid labor (47.45) and sc ($109.00), customer paid using check ending in 4374 ($171.31)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found a bad recirculation pump and a moldy drain hose that would block the draining process. Told customer they are responsible for drain hose, as for pump I replaced with new one. Unit began cycling immediately. Waiting till ice began to form to ensure unit was fixed. No further issues at this point"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Hot Springs, AR 71901
Blake D.
Job Details: 04/01/2022
Called customer customer informed me that they tried to cancel the appointment
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival called tech line and spoke with Scott received Sr 7733325223. Found a thermal fuse that popped, this is the second time so cleaned the unit and checked air flow. Found the vent hose bending impeding air flow causing the fuse to pop. Used thermal fuse from truck stock to resolve issue. No further issues at this point ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near San Antonio, TX 78207
Garry
Job Details: 04/01/2022
"Customer complaint of dryer taking several cycles to dry clothes. Found dryer to be cycling properly (160F-120F). Exhaust hose between dryer and house vent was clogged and kinked. Cleared hose and ensured that it was not kinked when reinstalled. Job complete, unit is good to go. No further issues at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
Found that the breaker was off to the unit after turning on breaker pulled off kickplate checked voltage and amp draw when motor is running pulling an amp draw of 4.525 when heater is on pulling a maximum amp draw of eight not enough to pop the breakers and it did not pop the breakers on diagnosis customer to monitor for further issues collected service fee with military discount
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near San Antonio, TX 78261
Jim G.
Job Details: 04/01/2022
Replaced dryer kit. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 04/01/2022
Customer stated that washer will fill up and then do nothing afterwards. Got a long Fill or no Fill error code found it should be water valve and control board ordering parts to fix issue.; ordrng 1 W11399433 (Control board) and 1 W11545744 (Lower harness) and 1 W11038689 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78207
Garry
Job Details: 04/01/2022
"Customer complaint of clothes coming out of washer wet at end of cycle and stated machine not spinning properly. Found stripped Basket Hub, worn Cam Assembly & Drive Belt, and was unable to remove Washplate from assembly. Unit will need replacement of entire Basket/Tub/Gearcase assemblies. Ordering 1 Basket Hub(W10528947), 1 Washplate(W10752283), 6 Basket Hub Screws(WP8533953), 1 Retainer(W11385424), 1 Basket Assembly(W10752719), 1 Drain Pump Filter(WPW10215093), 2 Screws for Drain Pump Filter(WP8533928), 1 Outer Tub(W11219115), 1 Gearcase(W11454734), and 1 Cam Assembly(W10721967). Rescheduling Drive Belt(WPW10006384). Please schedule for soonest availability once parts arrive. ; ordrng 1 W10528947 (Basket Hub) and 1 W10752283 (Washplate) and 6 WP8533953 (Screw (Basket Hub))s and 1 W11385424 (Retainer) and 1 W10752719 (Basket Assembly) and 1 WPW10215093 (Drain Pump Filter) and 2 WP8533928 (Screw (Drain Pump Filter))s and 1 W11219115 (Outer Tub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOCE507ESS09
Near San Antonio, TX 78248
Jim G.
Job Details: 04/01/2022
Found settings needed to be adjusted. Issue resolved. No further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Pleasanton, TX 78064
Daniel
Job Details: 04/01/2022
Returned with parts to replace. Installed new control and oven sensor. Tested unit to bake for 350 degrees. Oven reached temperature without any issues or error codes. Unit back in service.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
S
Job Details: 04/01/2022
Upon arrival contacted tech line and per tech line the unit is deemed working as designed. Advised customer and customer is not happy and says she will contact Whirlpool to figure a solution out. No further issues at this point. Sr-7732972205
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/01/2022
Installed new heater. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78231
Jim G.
Job Details: 04/01/2022
Machine is missing ice guide. ; ordrng 1 WPW10435760 (Ice guide)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near San Antonio, TX 78230
Jim G.
Job Details: 04/01/2022
The part ordered did not include the ice chute door.; ordrng 1 WPW10504458 (Ice chute door)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78264
Daniel
Job Details: 04/01/2022
Customer reported washer not spinning or draining correctly. Customer stated clothes coming out damp. Upon arrival checked for error codes and found none. Ran the unit thorough diagnostic cycle and all components functioning as designed. Called techline and we found that spin was not set on the fastest spin. Techline stated that if spin is not on fastest setting that clothes would not rinse thoroughly. Explained to customer that everything was functioning as it should and that spin needed to be on fastest setting for thorough rinse. Customer stated that the last tech had said 4 parts needed to be replaced and that he would need to replace parts. Checked notes and found nothing about tech ordering parts or stating that unit needed parts. Called supervisor to see if I had missed anything and supervisor stated last tech completed ticket and no parts were ordered. On my end I found no issues. Unit is draining and spinning as needed. Door latch is locking as it should. Unit functioning as designed. Sr 7733328587
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78223
Daniel
Job Details: 04/01/2022
Returned with parts to repair. Installed new fan and fan now kicks on as needed when opening and closing door. Unit will now get proper air circulation throughout the unit. Unit now functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS
Near Boerne, TX 78006
Sebastian
Job Details: 04/01/2022
"Went ahead and troubleshot unit did not make any repairs at the time sent in a quote putting in for approval first. Found the relay which turns the compressor on to be completely destroyed along with the wiring going to it customer proclaims that the icemaker when it does work overfills outside of the bin ordering been thermistor for that issue found out the water level sensor is defaulting to a three minute time fill indicating the water level sensor needs to be changed out also found that the pan is falling apart which could have plastic particles falling into bin. Charge labor conducive with installing seven parts considering a major job. Labor 230, parts 591.38, 124 service fee; rqstng P&A on 1 W10837384 (Pan) and 1 WP2162358 (Cover) and 1 WPW10485962 (Sensor) and 1 W11098401 (Relay) and 1 W11106270 (Overload) and 1 W11123917 (Harness) and 1 WPW10511923 (Bin thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/01/2022
"1220, 7733322732, Found that lights have gone out again replaced just to customer has ability to see whats in the unit today and the lights as per service pointer or back ordered as per service pointer every light needs to be changed out with a new three point LEDs confirm this with tech line as well; ordrng 12 W11484836 (Led)s"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78213
Jim G.
Job Details: 04/01/2022
I verified a clogged vent. Advised customer to update vent. Otherwise issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Drew
Job Details: 04/01/2022
"Upon arrival found error code Fae2 indicating a motor issue. Ordering motor but its OOS ; ordrng 1 W11416363 (Motor/sump), O-SMS tckt"
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 04/01/2022
"Customer stated unit making loud high pitch noise. Had a video. Took top off unit to find issue to be blown bearing on breaker assembly. Unit needs new breaker assembly. Verified Evap not scored. Only needs breaker assembly. ; rqstng P&A on 1 A39531-001 (Breaker assembly), states that autho needed"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/01/2022
Last trip found faulty bin thermistor. Replaced bin thermistor to resolve the issue. Unit testing good now. No further issues at this point. Part under 1yr warranty. Sc&labor under 90 day warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/01/2022
Unit not cooling. Found issue to be a ceased compressor. Ordering compressor to resolve the issue. Customer not happy as another company has come out and ordered the part but never returned. Part oos; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/01/2022
"Customer stated unit not cooling properly. Found cause to be frozen over evaporator. Ran diagnostics testing to check unit, finding issue to be a defrosting issue. Found defrost heater not coming on. Also found unit to appear to be stuck in defrost mode even though its not defrosting. Ordering electronic control, ui control, defrost heater and heater harness to resolve the issue. Some parts are psp or oos. Unit is under warranty. Customer provided proof of purchase. ; ordrng 1 W11581973 (Heater harness) and 1 W11546981 (Heater) and 1 W11566851 (Control) and 1 W11518204 (Ui control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/01/2022
Customer stated lower light not working. Found socket shorted out and blew the bulb. Replaced bulb and socket to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model LTE5243DQ2
Near San Antonio, TX 78230
Drew
Job Details: 04/01/2022
"Upon arrival tested fuses and element. Element tested good, thermal fuse tested bad. Also found power supply issue, was only receiving 120 volts not allowing heating element to kick on. Customer was going to have apt complete come out and fix the power supply issue. Rescheduling for Friday as they should be out to fix that issue by then and we can verify unit is running properly. Collected service call, quoted tier 1 labor"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/01/2022
"Customer stated unit wasnt spinning clothes properly. Customer showed what the console is doing. When trying to select any other cycle than quick was the screen blinks and unit chimes, and goes haywire. Checked for stored errors, found f0e2 over suds, f0e1 load detected during clean cycle and f5e2 door lock failure. Ran auto testing to check unit. Unit ran fine in auto testing. Unit needs new console, as its an internal short on the console causing the issue. Ordering console and door lock to resolve the issue . Per sb web unit is still under warranty with allotted 2 month additional on actual goods issue date. ; ordrng 1 W11325569 (Console) and 1 W11316250 (Latch)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMC5200AAB
Near Saint Hedwig, TX 78152
Daniel
Job Details: 04/01/2022
"Customer reported unit would run without any heat. Upon arrival customer asked for quote before starting any diagnosis or repairs. Gave customer quote on service call, magnetron, capacitor, and labor. Typically its a magnetron/capacitor issue when unit does not heat. Customer spoke to wife and decided it was best to purchase new unit for the price they would be paying. No service needed. Did not charge service call since no diagnosis was done on unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near La Vernia, TX 78121
Daniel
Job Details: 04/01/2022
Upon arrival customer stated unit has been working great since the last tech had been out. Customer stated original complaint was leaking. Checked unit for error codes found none. Checked for any leaks found none. Tested unit in diagnostic cycle. Unit is functioning as designed. All components working as they should. No work needed on unit
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Adkins, TX 78101
Daniel
Job Details: 04/01/2022
Returned with parts to replace. Replaced harness and tested unit. Unit still functioning the same without change. Installed new motor and drier assembly kit. Tested unit but still no change. Contacted techline and techline was going to have me run more tests but my helper had already left and drier was already on podium. Will have to reschedule. Customer will call customer care to express her unhappiness in the unit. Motor had already been replaced 4 times. Door latch replaced 2 times. Start button replaced 3 times. Belt replaced 2 times. 7733200818 ; schdld next appmnt for 4/6 WED !
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HB02
Near Schertz, TX 78154
Douglas H.
Job Details: 04/01/2022
"Previous tech reordered handle and glass door. Door came in stainless needs to be black. Correct part/ part number was ordered, wrong color shipped in the box. Reordering glass door. Installed new handle for customer. The cosmetic damage was reported within the 30 day cosmetic warranty. ; ordrng 1 W11455427 (Glass door blk)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Victoria, TX 77904
Michael
Job Details: 04/01/2022
"The customer said it wouldnt allow the to do anything. F2E2 HMI disconnected, F0E7 load detected when running clean wash cycle error codes, cleared error codes. Tested the HMI, its responding properly and there is no stuck keys. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Banquete, TX 78339
Adam
Job Details: 04/01/2022
Customer complaint of gasket coming off of refrigerator door. Inspection of unit shows gasket is falling off but also liner separating from door. Because of liner separation a new gasket will never fit. Replace door to resolve issue; ordrd 1 W10668874 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB
Near Robstown, TX 78380
Adam
Job Details: 04/01/2022
Spoke with customer before arrival to confirm address and purchase date. Product is out of warranty and customer does not wish to continue with diagnostic or repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Victoria, TX 77904
Michael
Job Details: 04/01/2022
"Tested the harvest on the ice maker, working normal, tested the fill test, its calling for water but not receiving it. Turned the water off and installed new inlet valve, tested the fill test, the ice maker is receiving water and working normal."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5100HC0
Near Corpus Christi, TX 78411
Adam
Job Details: 04/01/2022
Install drain pump water valve and strike as well as belt calibrated unit but unable to run verification cycle because retailer does not have a water supply. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Inspected unit, found issue with upper hinges. Will need to replace and screws as well. Also gaps found between cabinet and body, will need to seal to resolve issues.; ordrng 1 W11167022 (Hinge) and 1 W11167023 (Hinge) and 3 W10290781 (screw)s and 2 W10841140 (Adhesive)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Corpus Christi, TX 78414
Adam
Job Details: 04/01/2022
Replace turntable motor issue was resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 04/01/2022
"Unfortunately I made a mistake and ordered the door for the refrigerator. Re-order door to resolve issue. Customers other complaint of lights not working after installing control and light module and freezer compartment lights began to flicker except for far back right light in icebox housing. I ordered that light module to help resolve issue; rqstng P&A on 1 W10847614 (dor-fip), ordrng 2 W10843353 (module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78413
John L.
Job Details: 04/01/2022
"Inspected unit, unit is functioning properly there are no issues with cooling. Unit runs as designed, customer did point out that support beam to shelving broken. Ordering to resolve issue.; ordrng 1 W10507470 (support)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2022
"Installed control and harness, ran diagnostics. Unit went through without issue. Unit is functioning and issue has been resolved."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Inez, TX 77968
Michael
Job Details: 04/01/2022
"Installed the motor/pump, as I was putting the appliance back I saw the element was loose, the bushings are completely gone. The customers didnt mention anything about a leak but I cannot test the unit until the element is replaced or it will leak water. Ordered the element and rescheduled the customer, service pointer on the element W11540964; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 04/01/2022
"Inspected unit, found igniter to be issue. Replaced igniter and gap properly. Issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Victoria, TX 77905
Michael
Job Details: 04/01/2022
"Installed new control, ran diagnostics, completed with no issues or error codes. I also ran a drain and spin, the spin cycle is getting up to speed. The appliance is responding and working normal"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Victoria, TX 77901
Michael
Job Details: 04/01/2022
"Installed new ignitor, the oven is igniting and working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 04/01/2022
Customer complained of water leaking from back of refrigerator. Inspection of unit shows water valve is leaking every time icemaker calls for water. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Inspected unit, found issue with upper hinges. Will need to replace and screws as well. Also gaps found between cabinet and body, will need to seal to resolve issues.; ordrng 1 W11167022 (Hinge) and 1 W11167023 (Hinge) and 3 W10290781 (screw)s and 2 W10841140 (Adhesive)s"
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Port Aransas, TX 78373
John L.
Job Details: 04/01/2022
"Installed module, tested. Igniters still click continuously. Called Techline and spoke with Anthony explained issue with unit and what was done to repair. Found issue with wiring, module was not wired properly and required module and issue resolved.77333248009798207138"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 04/01/2022
"Ran diagnostics, no codes pulled from unit. Ran diagnostics test cycle, all components function and heater is heating. Upon further inspection, found no rinse aid being used. This is affecting drying efficiency of dishwasher. Advised customer to use rinse aid as it helps with evaporation of water which in turn helps with drying. If issue remains order the following parts if customer calls back for this unit.W11415066 controlW11092649 dispenser"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Corpus Christi, TX 78411
John L.
Job Details: 04/01/2022
"Installed element, thermostats, and heat switch. Issue on unit has been resolved."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Alice, TX 78332
Adam
Job Details: 03/31/2022
Sr#7733294993. Contact to trade your team to confirm a purchase date SR number above. Trade care team states product was dispatched as in warranty under the one-year manufacturing. Customer complaint of lid lock not locking all the time. Inspection of unit shows error code for miscommunication stock button and wash detected during cleaning cycle. Manually testing components for unit Results in water valve not responding lid lock not responding this could be because of the miscommunication error that I am receiving from control to interface. Replace control board interface lid lock and water valve to resolve issue; ordrng 1 W11266006 (Control) and 1 W11130429 (Interface) and 1 W11096267 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Premont, TX 78375
Adam
Job Details: 03/31/2022
Customer complaint of oven getting extremely hot also showing error code for F6 E1 I have an over temperature while heating. Will need to replace control board harness wire and Thermal fuse to resolve the issue. Ive already swapped out oven thermostat but that was unsuccessful..; ordrng 1 W11134843 (harns-wire) and 1 3196548 (thermal fuse)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Falfurrias, TX 78355
Adam
Job Details: 03/31/2022
Customer states dryer making awful noise during operation. Inspection of unit shows motor had come loose from motor mount causing blower wheel to rub against shoot house. Remounted motor fixed blower wheel issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Falfurrias, TX 78355
Adam
Job Details: 03/31/2022
Not all parts for this job were received missing icemaker. I didnt make contact with customer however and told him about the situation very understanding gentleman made our apologies and will be re-ordering icemaker.; saved tckt
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 03/31/2022
"Inspected unit, found issue to be with burnt out fuse. Replaced fuse and door switch, unit has regained function and is heating. Yes you on this unit has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 03/31/2022
"Inspected unit, found light module has a light out. Replaced module and issue has been resolved."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Kingsville, TX 78363
Adam
Job Details: 03/31/2022
Customers declined any service to the unit. Product is out of warranty.
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS03
Near Aransas Pass, TX 78336
Michael
Job Details: 03/31/2022
"F1E5 error code even after resetting the appliance. Removed the microwave with assistance, Installed the inverter, didnt solve the issue, installed the magnetron, the appliance is heating and working normal, put the appliance back in place."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Rockport, TX 78382
Michael
Job Details: 03/31/2022
"The appliance isnt cooling, removed the back cover, checked with a UV light for leaks, didnt see any. Removed the back panel in the FC, leaks on the top right where the light comes. Sealed system issue, .80 amps, low on Freon. Please reschedule the customer with a sealed system technician.;"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Port Aransas, TX 78373
John L.
Job Details: 03/31/2022
"Install control, UA control, and latch. Ran test cycle, unit passed without issue. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Port Aransas, TX 78373
John L.
Job Details: 03/31/2022
"Inspected unit, found issue to be with fill tube to icemaker. Fill tube was not properly installed, this would cause water to leak onto connector and cause a short and trip breaker. Made proper adjustments and issue has been resolved."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78412
John L.
Job Details: 03/31/2022
"Inspected unit, found unit was wiring incorrectly. Retired unit, tested. Unit still did not heat. Replaced element, fuse and hi temp therm. Tested, unit runs and is heating. Issue resolved."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near Rockport, TX 78382
Michael
Job Details: 03/31/2022
"The customer isnt happy with how the top elements are working normal, advised him this is how they are designed. He also said the oven seems like it drops temperature. I found the side trim on the left side is missing and the right side is broken. Ordered parts, please reschedule the customer when parts come in; ordrng 1 W10746436 (L Trim) and 1 W10761014 (R Trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78417
John L.
Job Details: 03/31/2022
"Inspected unit, found issue with one of the door shelves on unit. Will need to replace to resolve this, door stopper and mullion most likely issue with door popping noise customer is hearing with closure of door. Will all need to replace these components.; ordrng 1 W10833741 (closer) and 1 W10830274 (gasket-fip) and 1 W10355264 (bin-cntlvr) and 1 W10311757 (rail-mulln)"
We serviced a
WHIRLPOOL KITCHEN
Model KUBR314KSS
Near Roanoke, VA 24014
Chris S.
Job Details: 03/31/2022
Part still isn't in; schdld next appmnt for 4/7 THU !
We serviced a
WHIRLPOOL LAUNDRY
Model WED6200SW1
Near Salem, VA 24153
Chris S.
Job Details: 03/31/2022
The thermal fuse is open. Customer will do the repair
We serviced a
WHIRLPOOL KITCHEN
Model WRS315SDHZ05
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/31/2022
I installed the water line and checked operations. All operations check okay.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Moneta, VA 24121
Chris S.
Job Details: 03/31/2022
The control is getting voltage but isn't responding. ; ordrd 1 W11419051 (Control board) and 1 W11478525 (UI)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/31/2022
The dryer heat is adequate. The air flow at the outside vent is not adequate about half of what I would expect from a working unit. Customer will have the venting thoroughly cleaned
We serviced a
KITCHENAID REF
Model KFIS29PBMS00
Near Roanoke, VA 24019
Chris S.
Job Details: 03/31/2022
The evaporator has has refrigerant dye dripping from it. We will replace the evaporator and install a drier. ; ordrng 1 W11116006 (Evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/31/2022
"Found fill tube frozen. Thawed out. If issue happens again, please order valve before coming out."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Roanoke, VA 24019
Chris S.
Job Details: 03/31/2022
There are codes f11 f01 f22 f22 present. I was able to get into diagnostic and tested most of the functions. The inut would soon turn on the drain pump and wouldn't complete the test cycle. There seems to a communication issue with the CCU. ; ordrng 1 W11574590 (Control)
We serviced a
WHIRLPOOL ICEMAKER
Model WSF26C3EXW01
Near Salem, VA 24153
Chris S.
Job Details: 03/31/2022
The door still hasn't come in. ; schdld next appmnt for 4/4 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/31/2022
"Found unit not draining properly. Adjusted drain hose. Checked operation, all checks ok. ; used 1 W10282479 (Affresh) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHB03
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/31/2022
Replaced main control and ensured good connection at control. Defrosted for a good 10 minutes in diagnostic. Checked for good reading of the defrost thermistor. Customer to defrost completely and observe. Reported to techline through service matters.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Roanoke, VA 24017
Uriah B.
Job Details: 03/31/2022
Crack in outer tub just where the drain pump mounts to it. Needs outer tub. Will need second tech or 2 count. ; ordrd 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Malvern, AR 72104
Blake D.
Job Details: 03/31/2022
"Inspected unit for grinding noise, tested unit found when the unit is stopping there is a grind noise, gained access to the blower wheel found that the wheel is stripped, unable to get the blower wheel off to see if the wheel or motor is stripped, blower wheel needs to be cut out, diagnosed to need motor and blower wheel; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near North Little Rock, AR 72117
Micheal
Job Details: 03/31/2022
"Customer complaint noisy. Brand new unit. Ran diagnostics and no errors appeared. Did not hear any unusual noise. Unit is making ice as normal. Checked all pumps which sound normal. Water valve working normal. Checked compressor and condenser fan motor, do hear a vibration coming from the condenser area. Ordered foam pad per service pointer W11553464; ordrng 1 W11546717 (Pad)"