Near Center Point, TX 78010
Colton B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW4816FW1 "Issue was constant filling. Replaced valve, unit tested good."
Near San Antonio, TX 78213
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR MAYTAG MSD2572VEW01 Installed new compressor. Charged unit. Unit started to cool. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/12/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the light will not turn off. Replaced control and light. Tested to complete. Unit is good to go.
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/12/2020
WASHER MAYTAG MVWB835DW5 Tested unit. Noise during agitate. Found bolt for stator was loose causing noise. Secured bolt. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced freezer LED light, unit is working as designed."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/12/2020
VENTHOODS UNKNOWN WVU37UC0FS1 Customer complaint is of a banging noise when using fan. Found unit installed with power cord hanging down against fan. Fan was banging against power cord. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTM704ESS0 "I was able to get the unit reassembled to the point that it can be installed. I could not figure out how to get the lower dish rack back in. The service manual only shows you how to take it out and the only owners manual I could find was in Spanish. It has been a long time from my initial disassembly and the service manual had no guidance on putting some of the insulation pads back in. I tried to contact Tech Line but it was to late and they were closed. I tried to explain to our customer that he could go ahead with the install and we could come back out to figure out the rest. He did not understand me. We have a slight language barrier. I think he speaks Spanish and I speak English. He wanted to know if I could install the unit and I explained to him that we did not do installations, we do repairs. ; O-emld tckt"
Near San Antonio, TX 78264
S. L.
Job Details: 10/12/2020
REFRIGERATOR SAMSUNG RF23J9011SG Arrived used serial number called Samsung tech line will need OTL for all parts needed. Serial number was not correct corrected serial number.; rqstng P&A on 1 DA81-05595A (SILICONE) and 1 DA82-02367A (Y CLIP) and 1 DA92-00606E (PCB) and 1 DA97-13718C (ICE MAKER) and 1 DA97-19898A (HEATER)
Near La Vernia, TX 78121
S. L.
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Found seized wash motor replaced motor with new assembly tested calibrated all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/12/2020
WASHER MAYTAG MVWP576KW0 Replaced latch however it did not correct issues. I contacted techline and spoke to Robert SR# 7728990688. I verified the issue was a the relay. ; ordrng 1 W11384790 (RELAY )
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/12/2020
WASHER MAYTAG MVWB765FW0 "Customer stated that after the previous visit, she ran a load and the unit leaked bleach. Found it to be caused by the bleach dispenser Being assembled backwards. Reassembled and unit tested good now."
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer not available until after 5. Customer will call to reschedule. ; saved tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 code =7341. Water filter housing and valve at fault. ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10121138 (housing)
Near San Antonio, TX 78237
Richard G.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Customer complaint is that the unit is not cooling in the refrigerator section. Found evaporator frozen in freezer. Need thermistor and harness.; ordrng 1 W10316760 (thermistor) and 1 W11224591 (motor-evap)
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
RANGE WHIRLPOOL WEG745H0FS0 "Spoke with customer about appointment, rescheduled for Monday ; schdld next appmnt for 10/12 MON !"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
FREEZER WHIRLPOOL WSZ57L18DM00 Unit not cooling properly. Found Previous control installed is defective. Per marcone there is an updated part. Ordering updated control. Control on b/o ; ordrng 1 W11382528 (CONTROL BOX)
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNTS1 Customer stated inner drain pump fell down. Inspected unit to find the piece of the reservoir that holds the drain pump and drain hose in place broke after last visit. Would need to order reservoir to get issue resolved. ; ordrng 1 WP2324334 (WATER PAN)
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG320M0BB2 Ordered wrong color panel. Will order correct part. ; ordrng 1 W10874825 (panel-drwr)
Near La Vernia, TX 78121
S. L.
Job Details: 10/12/2020
COOKTOP ELECTRIC WHIRLPOOL KICU569XBL00 Spokemto AE authorization WSSSM00WL1 covers service fee and labor are covered found F7E4 error code checked wires 3 right burners show error code inspected unit all wires good followed steps recommended replacement of UI and Control for right burners. Also needs counter gasket gasket was never installed.customer to speak with Kitchenaid for assistance. Advised customer to find DOP paperwork prior to speaking with them.; rqstng P&A on 1 W10857233 (module) and 1 WPW10237005 (gaskt-cktp) and 1 WPW10396615 (display)
Near Boerne, TX 78006
Colton B.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Need to call Techline but cannot get to call before techline closes. Rescheduling for Tuesday. ; schdld next appmnt for 10/13 TUE !
Near San Antonio, TX 78259
Jim G.
Job Details: 10/12/2020
OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 Verified issue is control. Ordered control. ; ordrng 1 WPW10119143 (cntrl-elec)
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated that the issue is the unit is not producing ice and it also is leaking water from the dispenser. Ran icemaker test and found the motor was not in the home position. Icemaker fill test and harvest test was successful. Ordering a fill tube for the water dispenser.; ordrng 1 WPW10499015 (tube-water)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
COOKTOP ELECTRIC KITCHEN AID KECC607BSS02 F1E0 error codes present tested burners tested wiring per tech sheet needs UI Ui covered under 5 year warranty per SB web. Labor service fee will be needed. call when part comes in. ; ordrng 1 WPW10545370 (cntrl-elec)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE540H0ES0 Found bake element failed causing unit to not preheat or heat correctly needs new element spoke to CS rescheduling for tomorrow.; ordrng 1 W10779716 (elmnt-bake)
Near Selma, TX 78154
S. L.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found LED and and ice maker E2 error code found pantry ui not working removed ui stilo same issue reset power leds came on but both UI not working correctly ice maker did harvest and fill ordered both UI and main control. Call when parts come in.; ordrng 1 W11387384 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)
Near Universal City, TX 78148
S. L.
Job Details: 10/09/2020
WASHER MAYTAG MVWB725BW0 "Found entire top panel rusted which will need to be replaced found lid and both hinges due to to rust called CXC spoke to Tiffany sr 7728951365 advised her of damage to document it. Due to age the of unit Maytag said they cannot help,with any costs. service fee good 90 days. Customer will contact Maytag. Messaged office to mail receipt.; rqstng P&A on 1 W10552507 (top) and 2 WP8563964 (hinge)s and 1 WPW10119492 (lid)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/09/2020
FREEZER WHIRLPOOL WZF34X20DW01 Our customer is still having some frosting on the top inside of the door. I called Tech line and spoke with Leon. The next step that he is recommending is applying a silicone sealant to the cabinet. SR # 7728998908. I spoke with SG since he has experienced success with this process. I will be using the Whirlpool electrical grade sealant WP482338. Part ordered.; ordrng 1 WP482338 (adhesive)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFG505M0BS3 Closing documents provided from builder found orfice on front left obstructed used wire brush clean flame spreader and cap and removed orfice cleared it out retested all operations normal. Install instruct today.
Near Elmendorf, TX 78112
S. L.
Job Details: 10/09/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found module wire in FC reversed polarity on wires switched wires at harness tested all operations normal.
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/09/2020
DRYER WHIRLPOOL WED6620HC1 I was unable to get the blower wheel off. Blower wheel would not budge and started stripping. The blower wheel and housing will need to be replaced. Parts ordered.; ordrng 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)
Near Floresville, TX 78114
S. L.
Job Details: 10/09/2020
DRYER WHIRLPOOL 123455 Customer did not want dryer serviced says it was working fine just had vent hose kinked.
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer was concerned about the fans operation. She was preheating and there was smoke in the oven and when she opened the door the smoke evaporated and the fan did not come on. I explained to her that the fan has two speeds and is activated by sensors to protect the electronics, not dissipate smoke. Ran diagnostics and received no error codes. Ran through component activation on all loads for both ovens. All loads were working on both the top and bottom ovens. I preheated each oven to 350 degrees F. Unit is fully operational."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/09/2020
WASHER WHIRLPOOL WTW7120HW0 I contacted our customer with an estimate and he informed me that this call is for a new washer not the one we previously diagnosed. He said he had informed Whirlpool but it came as a job on the old model. Our office informed me that this was worked out and updated. I conducted forced refresh a few times and it did not update. I went ahead and updated with new model number and serial number. This unit had a small leak and was just continuously running water through the fabric softener dispenser. Customer had shut off the water. Once the water was turned back in the unit continued running water through the softener dispenser even though it was unplugged. I turned that water off at the washer and water continued to flow in. I found out from our customer that his faucets in the home will not turn off. This unit will need a new control and a new water valve. Parts ordered.; ordrng 1 W11220230 (valve) and 1 W11419051 (CONTROL ELECTRONIC)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/09/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Unit not making ice due to frozen evaporator. Ordering all parts recommended by techline on previous phone calls with techline for same issue and per service pointer regarding frozen EVAP. ; rqstng P&A on 2 67006425 (SCREWS)s and 1 W10843055 (CONTROL) and 1 W10848783 (UI) and 1 W11087438 (EVAP HARNESS) and 1 W11188493 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10248595 (DAMPER CONTROL) and 2 WPW10339879 (WIRE TIES)s, states that autho needed"
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/09/2020
WASHER MAYTAG MVWC565FW0 No errors in diagnostics. Unit is grinding and slipping. I could not get impeller off. Tighten down bolt and tested unit. Same thing. Unit will need new gear case splutch and actuator. This unit is likely going to require breaking some parts to get the tub out. I have ordered these parts as a contingency and will return to vendor what is not needed.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11385424 (RETAINER) and 1 WP8533953 (screw) and 1 WPW10006384 (drive belt)
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/09/2020
REFRIGERATOR SAMSUNG RF28NHEDB "Installed new icemaker, control and auger drain line from Samsung service kit. No further issues. Tested to complete."
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Checked refrigerator found freezer door handle was loose, tightened set screws checked operation unit is working properly now."
Near San Antonio, TX 78261
Jim G.
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTE204GPS0 Replaced tub. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE505W0JZ0 Verified loose wire at the receptacle. Used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/09/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the door tit he unit will not close. Found issue to be caused by the lid being cracked and broken off at the hinge. Ordering parts to resolve issue. ; ordrng 1 W11259006 (lid)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
WASHER SAMSUNG WF50K7500AV Replaced door boot. Issue resolved.
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer stated that the issue is the icemaker is leaking water into the freezer. Found a sheet of ice at the icemaker compartment. The issue is caused by the ice tube being misaligned with the icemaker. After realignment the unit was tested good with no further issues at this time.
Near Floresville, TX 78114
S. L.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL MBF2258XEW1 "Found failed control unit wont go to defrost heater and bimetal good quoted control parts labor service and tax. Service fee paid good,for 90 days.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"
Near Kendalia, TX 78027
Jim G.
Job Details: 10/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Replaced all parts. Missile fully resolved.
Near Center Point, TX 78010
Colton B.
Job Details: 10/09/2020
WASHER WHIRLPOOL WTW4816FW1 Issue is that cold water fills tub even when unit is turned off. Finding issue to be a faulty valve. Ordering new valve and returning tomorrow. Collected all costs for the repair. ; ordrng 1 W11210459 (valve)
Near San Antonio, TX 78253
Justin
Job Details: 10/09/2020
DRYER WHIRLPOOL WED5000DW2 Customer said he was worried the vent was not venting properly due to poor install. But unit is venting correctly.
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "This unit will need a new start device, new control board and the unit will need to be leveled and have the freezer door gasket heat treated. When I went into service test made it showed a program code of 14. It should be reading 12. I reprogrammed the proper code. Unit will not go last step one of diagnostics. Unit will need a new control board. Parts needed ordered.; ordrng 1 W10503278 (control board) and 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
Near San Antonio, TX 78261
Tommy B.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found issue to be caused by restriction in evap. Conferred with DH to verify this. Scheduling sealed system tech to return. ; schdld next appmnt for 10/9 FRI !
Near San Antonio, TX 78261
Tommy B.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that the issue is the unit is not functional. Entered the unit into diagnostics and it would not begin to cycle or reveal any errors. Ordering a control and the main pump assembly to resolve issue.; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS Customer stated unit needed to be calibrated per independent inspector. Followed service pointer W10565140 per Whirlpool to verify temp calibration. Upper unit heating properly and no need to calibrate it. Lower oven was slightly too cold. Calibrated lower oven up. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78229
Richard G.
Job Details: 10/09/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the front panel was not reinstalled properly and is hanging down. Reinstalled front panel.tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/09/2020
WASHER MAYTAG MHW5630HC0 Replaced stator and rotor for unit. Tested to complete
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS01 Verified error at ACUs. ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
REFRIGERATOR LG LMXS30776S03 Verified issue at the icemaker but customer will evaluate cost and verify freezer has no other issues. Cool Ted service fee. ; saved tckt
Near Mico, TX 78056
Justin
Job Details: 10/09/2020
WASHER MAYTAG MVWB950YG1 Picked up tub to send back to AIG
Near Boerne, TX 78006
Colton B.
Job Details: 10/09/2020
WASHER MAYTAG MVWB835DW5 "Issue is an F6E2 error code. Unit needs new control and console. Ordering and returning. Both parts are out of stock, did not schedule return date.; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL JDTSS246GP0 Part ordered was not correct. The wiring harness was completely missing (although there is a chance it may not be needed anyway. Reordered inlet valve. ; ordrng 1 W11302844 (WIRING HARNESS. ) and 1 WPW10327249 (water intake valve)
Near San Antonio, TX 78260
Tommy B.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Customer stated that the unit is not drying dishes adequately. The heater is engaged and there are no error codes in diagnostics. Educated customer on ways to alleviate drying concerns, unit is functioning as designed at this time. Yes to survey."
Near San Antonio, TX 78240
Richard G.
Job Details: 10/09/2020
WASHER WHIRLPOOL WFW95HEDC0 Customer states unit started leaking during normal cycle last night. Found large crack in drum. Will need p&a for over limit; rqstng P&A on 1 WPW10409997 (tub-outer)
Near , TX 78006
Douglas H.
Job Details: 10/09/2020
RANGE KITCHEN AID KFDC558JSS00 Control panel scratched. Ordering control panel to resolve the issue. Part on b/o; ordrng 1 W11402036 (CONTROL PANEL)
Near San Antonio, TX 78260
Tommy B.
Job Details: 10/09/2020
WASHER WHIRLPOOL WFW5620HW2 Swapped out drain hose assembly to resolve leaking issues. Unit has no further issues at this time.
Near Bandera, TX 78003
Justin
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Found filter not seated properly, flushed out system and unit started working as design. Freezer gasket wasn’t seating correctly, ran steam on gasket and reseated."
Near San Antonio, TX 78249
Richard G.
Job Details: 10/09/2020
DRYER WHIRLPOOL WED7000DW2 "Customer complaint is that the drum is not turning and they are receiving a v2 error. Entered diagnostics and found error codes F4E4 L2 line voltage error, F3E2 moisture sensor open/shorted, F2E1 stuck button. Found wiring harness cut inside of unit. Will need main harness.; ordrng 1 W10777426 (harns-wire)"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/09/2020
ICEMAKER (STANDA KITCHEN AID KUID508HPS00 "Customer stated unit would trip breaker instantly. Attempted to reset breaker. Wouldn’t reset. Pulled unit and unplugged unit, breaker would then reset. As soon as unit plugged in breaker would trip. Tested unit on a different circuit. Breaker didn’t trip and ran through diagnostics testing with no issues on different circuit. Advised that the issue lies in the electrical circuit. Recommended to contact an electrician to resolve the issue with the breaker. No further issues at this point for me. Unit is functioning as designed when plugged into another circuit. Unit is under warranty per serial number"
Near Boerne, TX 78006
Colton B.
Job Details: 10/09/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Customer complaint is low ice production and leaking. Pulled unit out, water connections are good, unit filled and drained multiple times with no issue. Customer says unit isn’t producing as much ice as normal. Tried calling techline but they were closed for training. Rescheduling for tomorrow so that I can call them from in front of unit.; schdld next appmnt for 10/9 FRI !"
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE510S0HS1 Installed new burner. All elements working. No further issues. Tested to complete.
Near San Antonio, TX 78213
Richard G.
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit is not cooling well in the refrigerator section. Yesterday it was at 52 degrees. Temperature setting is at 36 degrees. There is a considerable amount of food in refrigerator with some items blocking airflow between shelves. Icemaker is currently functioning properly and there is ice in the bin. Ice in bin does appear to be melting some. Evaporator is frozen again. Attempted to contact techline, but they are attending “update training”. Ordering evap motor and damper for repair and will contact techline again when returning.; ordrng 1 W11087438 (motor-evap) and 1 WPW10248595 (control)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Issue was a non operational wash motor assembly. Whirlpool sent customer the part. Installed new sump and pump from Whirlpool, unit tested good. Returning the one sent with me."
Near San Antonio, TX 78213
Richard G.
Job Details: 10/09/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Customer complaint is that the unit is tripping the breaker when it is running. Says an electrician checked it out and the output was too high. Verified issue with mw tripping breaker. Output from transformer is too high.; ordrng 1 W10138793 (fuse) and 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 1 W10772112 (transformr) and 1 W11230995 (magnetron) and 1 W11256462 (diode)
Near Helotes, TX 78023
Colton B.
Job Details: 10/09/2020
RANGE WHIRLPOOL n/a Issue was no gas. Unit is working fine now. Construction in the area must have turned gas off. Unit tested good.
Near Pipe Creek, TX 78063
Justin
Job Details: 10/09/2020
DRYER WHIRLPOOL WED9400SZ2 "F31, high temp cycling from 205 to 185. Running too hot, would need cycling thermostat for unit. Customer does not want to go forward with repair."
Near San Antonio, TX 78213
Richard G.
Job Details: 10/09/2020
MICROWAVE OVEN WHIRLPOOL MT4155SPB2 Customer complaint is that the microwave will not start. Found issue to be with the control panel. Control panel cannot be ordered. Unit is not repairable. Did not collect from customer.
Near San Antonio, TX 78254
Justin
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Cancelled request. Close job.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/09/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Called tech line spoke to Andy. Recommends getting the filter board as the interlock did not test out for voltage. ; ordrng 1 W11398764 (FILTER CONTROL)
Near San Antonio, TX 78254
Justin
Job Details: 10/09/2020
WASHER WHIRLPOOL WTW4816FW2 Found piece of metal stuck between drum and tub. Removed and tested to complete.
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found range is un level tried to level but floor is not level to do this, customer will have to add board to back of range to level, everything is working properly."
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer stated this was the unit is leaking water from the icemaker. Observed a large sheet of ice in the bottom of your freezer. Found issue to be caused by the ice fill tube being misaligned with the icemaker. Realigned the tube and ran water tests to ensure proper function. Unit is testing good now with no further issues at this time
Near San Antonio, TX 78245
Justin
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Close job, already serviced this unit."
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/09/2020
REFRIGERATOR KITCHEN AID KSSS42FMX01 Tested unit. Slow water fill to ice maker. Causing fill tube to freeze up and cause spraying during fill. Issue caused by filter. Customer will need to replace filter. No issues filling ice maker. Collected service fee. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/09/2020
OVEN ELECTRIC (D JENN-AIR JBS7524BS0 Complaint is steam oven trips breaker every time it’s plugged in. Tested unit. Did not trip breaker when plugged in. Ran convect bake with no issues. Could not duplicate any issues at this time. Unit is working properly. Advised customer to monitor for any issues. Will contact if issue reoccurs.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/09/2020
DISHWASHER KITCHENAID KUDE60FXBL Tested dishwasher. Ran drain. Good drain. Found suds buildup. Issue caused by over suds. Unit is working properly. Tested to complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer complaint is that the refrigerator section has stopped cooling. Evaporator is frozen over. Ordering harness and diffuser.; ordrng 1 W11033168 (harns-wire) and 1 WPW10248595 (control)
Near San Antonio, TX 78201
Jesus C.
Job Details: 10/09/2020
WASHER MAYTAG MVWC465HW2 Unit not spinning. Found belt slipped off pulley. Reinstalled belt. No further issues. Tested to complete.
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Installed new dispenser and retainer. No further issues. Tested to complete.
Near San Antonio, TX 78226
Jesus C.
Job Details: 10/09/2020
WASHER AMANA NTW4516FW Customer does not need service.
Near San Antonio, TX 78254
Colton B.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE505W0JZ No range present that matches this description or serial number.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/09/2020
WASHER MAYTAG MVWC465HW Tested unit. No error codes. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78256
Douglas H.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Per Sb web actual goods issue date 9/10/2020. Freezer door not sealing properly. Found issue to be freezer gasket. Ordering gasket to resolve the issue. Will also need to seal the liner to cabinet with RTV; ordrng 1 W11030682 (GASKET FREEZER)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78255
Colton B.
Job Details: 10/09/2020
REFRIGERATOR SAMSUNG RF23J9011SG/AA "Called Samsung, melted ice chute is not repairable. Letting AE know of situation. Leaving ticket open for further notes. ; saved tckt"
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/09/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit is making a squeaking noise during spin only. No errors in diagnostics. Manual spin test revealed that the suspension is weakened in the back and is causing the drum to rub against the cabinet. Ordering suspension to resolve issue.; ordrng 1 W11130356 (suspension)
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/09/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X20DW Installed new drier. Cleared and recharged system. Will reschedule to verify repairs. Ordering evap as precaution. ; schdld next appmnt for 10/12 MON !
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/09/2020
WASHER MAYTAG MVW6230HW Tested unit. No error codes. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/09/2020
VENT HOOD UNKNOWN UXD8636DYS0 "Unit retracts only if button is held. And goes down automatically. Found switch to be faulty. Part shows as oos through our Channels. CUST is going to purchase part himself and have us out to install the part. Did advised that since they are purchasing the part themselves we couldn’t warranty the part itself, customer understood. Quoted 97.45 for install of part. Collected Sc. Customer wants to proceed with us installing the part after it arrives from him purchasing it."
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/09/2020
DRYER WHIRLPOOL WED4815EW1 Complaint of grinding noise. Tested unit. Unit is functioning properly. No abnormal noises found. Cleared for resale.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/09/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Replaced door and contacted technical suppprt and spoke to JK who advised replacing right door as well. ; ordrng 1 W11254957 (dor-fip) and 1 W11330486 (UI CONTROL)
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/09/2020
VENT HOOD KITCHENAID KXW9736YSS0 "Called CXC to verify warranty since Sb web didn’t show the information. Spoke with Daniel, he stated unit is showing oow based on serial number, unit is over 2 years old. Customer stated moved in to home in February 2019. Filters stuck, managed to remove filters to find the built in tension springs to be damaged likely during installation. These tension springs cannot be replaced as they are attached to the hood itself and the hood is not a serviceable part. Adjusted springs in an attempt to help customer out. Collected Sc. No further issues at this point for me."
Near San Antonio, TX 78233
Jim G.
Job Details: 10/09/2020
DRYER MAYTAG MED7230HC0 I could not verify any errors. No error codes. Did notice a loose screw however. Corrected that.
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
WASHER ROPER RTW4516FW2 "Vibrating on spin cycle per customer. There were no error codes, tested spin cycle on manual test, spinning normal, calibrated and performed a diagnostics test, completed with no issues or error codes. Possible unbalanced load caused the issue, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Ice turning into big chunks per customer, The ice bin was stuck, unable to pull out, had to break ice loose from underneath to pull it out, cleaned up ice, installed new ice maker, it’s harvesting and calling for water, ice maker is working normal"