Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Our customer was having a problem with the unit display turning on and off. Ran diagnostics and received error code F6E4 UI ACU miss match. This unit will need a new control board and perhaps a new UI. Parts ordered.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/22/2020
WASHER MAYTAG MVWB855DC3 Our customer had paid another company up front for a new console based on their diagnosis. Our customer did not want to wait and purchased a console on Amazon. It is the wrong console so it is giving the error F2E3 for UI mismatch which basically means that either the UI or the console is the wrong part. In this case it is the console. I advised our customer to send it back. I connected the old console to make an assessment. Ran diagnostics and received error code F6E2 and F2 E1. We also have a situation in which the drain pump comes on and continues to run while in diagnostics. I checked the continuity of the UI wiring harness and it is good. I ran test 1 for main control and it passed. I ran test 4 for UI and it calls for a new UI. Talked to Joel at Whirlpool Tech Line. We will need to change the control board as well as the console to be definitive. The drain pump is an indicator that noise (high frequency) has likely affected the electronics and will likely
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
RANGE AMANA AER6303MFB2 "I finished this job on Monday, December 14th. Called customer, she states we are not needed since I have already repaired unit. Close job."
Near San Antonio, TX 78254
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW2 Ordering control to see if it helps with walking issue. ; ordrng 1 W11322903 (cntrl-elec)
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Unit not powering on. Thought auxiliary drain pump acting up. Plugged unit in could hear pump attempting to remove water. Drain lines full of water, kill switch engaged due to over flow conditions. Finding issue to be a clogged drain line on the home side. Advised to contact a plumber to remove the clog. No further issues at this point. Collected Sc."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG320M0BS3 "Customer says she is getting a new stove delivered on Monday, so we are not needed to repair. Close job."
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW3 Ran diagnostics and received error code F2 E1 stuck key and F8E1 No Fill Long Fill. Ran automatic test mode and all loads functioned as designed. In manual test mode I isolated the cold water valve and it was barely trickling out. This unit will need a new water valve. I replaced water valve. Found that a brown red sand substance was getting trapped up by the valve. I ran calibration and tested unit. This washer is now functioning as designed with good water flow through the cold water valve.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MHW8630HW2 "Checked washer found bad water level sensor ordering switch to resolve issue, good water pressure and flow from water inlet to washer. ; ordrng 1 W11125159 (switch-wl)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
DISHWASHER GE GSD2300R20BB Customer complaint is that the unit is leaking from the left side and from the drain hose at the garbage disposal. Determined unit has a bad pump and motor assembly. Quoted customer cost of repair. She finds it more cost effective to replace the unit. Collected service call fee.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 12/22/2020
DRYER AMANA NGD4655EW1 Replaced rollers due to screeching noise when rotating after replacement dryer is working as designed no issues. Job complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 12/22/2020
OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 Bake element also at fault. Will order and return to replace. ; ordrng 1 WPW10207398 (Heating bake element) and 1 undefined
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door added washer door no longer rubbing closing properly. Refrigerator is working as designed. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 12/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Issue is an F2E1 error code. Reset unit which temporarily made unit work. Still going to replace console. Will call customer when it gets in. ; saved tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
DRYER MAYTAG MEDB765FW0 Modified hinges and tested. Unit tested properly
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB5601AWS Ive replaced the door latch and tested unit. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVW6230HW0 Found HMI not accepting user input attempted to to do reset and go into diagnostics unit will not accept selections issue is with HMI ordered this and ACU will install HMI 1st before ACU to correct issue.; ordrng 1 W11419173 (CONTROL) and 1 W11478524 (HMI)
Near Pipe Creek, TX 78063
Richard G.
Job Details: 12/22/2020
RANGE JENNAIR JGS8860BDP "Customer complaint is that the control panel has stopped functioning. Checked out control board and control panel, control board is good. Will need to replace control panel. Collected service call fee.; ordrng 1 WP5760M339 (CONTROL PANEL)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/22/2020
WASHER KENMORE 79631622310 "Our customer is having problems with the unit continuing to fill. I found that the water valve is not functioning as designed. The water valve will need to be replaced. Our customer paid our service fee. Remaining balance upon completion of work. Upon completion of job technician needs to create a second ticket to disassemble and reassemble oven door to assist our customer with cleaning the interior glass. Total balance to collect when both jobs complete; ordrng 1 AJU73213301 (VALVE ASSEMBLY,INLET)"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 12/22/2020
RANGE AMANA AEP222VAW4 Customer complaint is that the unit is not maintaining temperature. Verified issue. Ordering thermostat.; ordrng 1 WP74009277 (thrmst-ovn)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 "Replaced thermistor damper and grille, due to food freezing in refrigerator after replacement no issues with damper, refrigerator working as designed. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Replaced gasket, deflector, and vent grill. Tested to complete. Unit is good to go."
Near San Antonio, TX 78217
Shawn W.
Job Details: 12/22/2020
WASHER AMANA NTW4516FW3 Replaced control board. Calibrated unit. It is now fully functional.
Near San Antonio, TX 78239
Shawn W.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5105HW0 "Our customer was having problems with it taking up to 5 minutes for the unit to begin. Wash cycle. Entered diagnostics and received error code F0E9 OB Pause and F0E5 off balance load and F2E1 HMI stuck button. I cleared the error codes, I ran diagnostics cycle. This unit will need a new UI. Spoke with our customer about the importance of balancing loads. Part ordered.; ordrng 1 W11413339 (CONSOLE)"
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE770H0FZ2 Tested unit. Door not shutting completely. Will replace hinge. ; ordrng 1 WPW10440013 (hinge-door)
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "12/17/20 10:01: SL there 12/17 THU, 9:16 to 9:57"
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW5 Called customer to see if service was needed since job was completed yesterday 12/16/20 he said that unit os working no issues this is duplicate ticket marked as complete.
Near San Antonio, TX 78249
Colton B.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Issue was no ice production. Ice bin was full of ice from the ice maker and unit dispenses well. No issues found. Told customer to call us back if anything changes.
Near San Antonio, TX 78219
S. L.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 Found basket shimmy’s in spin verified level of unit unit performs same empty did get off balance load error. After inspection found unit needs gearcase and basket.; ordrng 1 W11178227 (BASKET) and 1 W11423759 (GEARCASE)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW3090JW "Called CXC due to Sb web showing different information about warranty than customer states. Spoke with shenea, she looked into this and stated that they did receive the proof of purchase, someone forgot to attach it to this unit showing dec 5 2020. Gave file number 7729508701Unit had faulty timer/ccu. Replaced CCU to resolve the issue. Unit testing good now. No further issues at this point."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Thermistor kit is needed. Refrigerator evaporator is frozen over. ; ordrng 1 W10316760 (Thermistor Kit)
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTE234GPS1 "Customer issue is dishwasher not drying. Customer not using rinse aid. Spoke with customer about rinse aid usage. Customer instruct has been fulfilled on this unit, however that was before the customer moved into the house. Customer on previous ticket appears to be the builder. Unit tested good."
Near San Antonio, TX 78219
S. L.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHENAID KUIS18NNXW0 "Found open water level sensor grinding recirculating pump failed drain and clogged water tube. Found water line clogged pulled line blew air through removed obstruction water now flowing but needs new recirculating pump with sensor, drain pump and water tube. Remaining balance this quote includes in line filter. Service fee good for 90 days repair declined at this time.; rqstng P&A on 1 2313702 (water pump) and 1 GXRTDR (in-line ref im filte) and 1 W10863947 (tube) and 1 WP2313705 (pump)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWC565FW1 "Checked washer found gearcase leaking oil ordering gearcase, splutch and actuator due to items covered in oil from gearcase.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10870913 (gearcase)"
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KBRC36FTS00 "Issue was a leaking refrigerator. Find in issue to be a frozen evaporator drain line. Defrosted drain line, unit now drains again. Collected SC and a little bit of labor."
Near Bulverde, TX 78163
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced control board. Reprogrammed. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MVWB950YW1 Verified that the motor and rotor are fu crooning poorly. I was able to tighten bolt despite it being slightly stripped. The customers main complaint is a leak from the dispenser tubing. Will order those parts are well as the ring which has significant wear. ; ordrng 1 W10172154 (Dispenser bezel and hose assembly) and 1 WPW10362224 (Tub ring) and 1 W10119266 (Bolt)
Near Bandera, TX 78003
Richard G.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit is stating to close the lid when the lid is closed. Entered diagnostics and found error codes F0E9 OB pause, F0E5 off balance load. Lid lock is not functioning. Unable to run diagnostic cycle. Unit will need control and lid lock assembly.; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced diffuser due to old part staying open after replacement good movement of diffuser, refrigerator working as designed. Job complete."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Checked microwave found bad transformer ordering transformer to resolve issue, capacitor is on order just in case.; ordrng 1 W10343300 (capacitor) and 1 W10754523 (transformr)"
Near Kendalia, TX 78027
Douglas H.
Job Details: 12/22/2020
OVEN ELECTRIC (D KITCHEN AID KODE300ESS04 "Customer stated both ovens on unit not heating. Upon testing unit, both are functioning as designed. Advised issue was likely a power supply issue on home side. Advised to contact an electrician to check the power supply. Collected Sc."
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG525S0JS0 Found that our customer was unaware that the clicking is a normal part of the ignition process of the natural gas. I explained this to our customer and showed her how to lower the the flame with the knobs. Unit is fully operational. This will be billed as a customer instruct.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found time and elements turning on and off on there own, also found burn marks at terminal block ordering main harness to resolve issue. ; ordrng 1 W11134843 (harns-wire)"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG320M0BS3 Verified a cracked burner knob. ; ordrng 1 WPW10339442 (Knob)
Near San Antonio, TX 78233
Shawn W.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WZF34X18DW03 We tested the new board is not functioning as designed. It was either bad from the manufacturer or the outlets are still having a problem. I tested the outlets again and they are all receiving 120 VAC but you have to dig. The unit is not running g on a dedicated outlet. Called Whirlpool Tech Line and spoke with Austin. We ran some tests and determined we are either still having problems with the outlet or we received a bad control board. SR#7729538436. I found a dedicated outlet and plugged in the unit with a extension cord and the unit fired up. This unit is fully functional. 7729138300 reference number from my call to Whirlpool Partner Team to document unit is functioning as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW4 Last trip found faulty lid latch. Replaced lid latch to resolve the issue. Unit performing as designed now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWX655DW1 Found 2 issues with unit. Gearcase starting to leak oil and motor starting to rust on pulley causing rusty oily spots under unit. Motor still covered via part warranty under 10 yr part warranty per Sb web. Quoted 554.87 P&L for gearcase and labor to install both parts. Customer wanted to think about repair. Collected Sc. ; rqstng P&A on 1 W11026785 (MOTOR) and 1 W11454734 (GEARCASE)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FW3 Customer stated unit making a clacking noise during agitation. Tested unit to find unit in proper working order with normal noise. Not finding any issues at this point.
Near Helotes, TX 78023
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR AMANA ART308FFDM07 Customer stated can’t regulate temps properly. Unit is cooling efficiently. My temp check should temps to be spot on. Issue lies in thermistors and control. Not a SS issue any longer. Ordering control and thermistors to resolve the issue. One of thermistors on b/o; ordrng 1 W11352623 (CONTROL BOX) and 1 W11438736 (RC THERMISTOR ) and 1 WPW10384183 (THERMISTOR )
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB9959SKZ0 Installed new sump. No issues during testing. No leaks. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
MICROWAVE OVEN KITCHENAID KMBS104EBL02 I found that the inlet cover on the top of the inside of the internal cabinet was slightly melted on the right side. This usually happens when metal is placed in the the unit during cooking. I tested the operation of the unit and the magnetron with a cup of water. The unit is operating and heating well. I called NR and Austin at Whirlpool Tech Line to document my diagnosis. The inlet cover will need to be replaced. He also explained that hot food splattering can melt the cover as well. SR #7729542284.Whirlpool is covering the service fee and trip. Our customer has decided not to move forward with the repair at this time. They have American Home Shield coverage and want to see if they will cover it. I explained that we would likely have to collect directly from the customer if the insurance pays them and to just let us know if they want to hire us to finish the repair.; rqstng P&A on 1 W11087199 (covr-inlet)
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
DRYER WHIRLPOOL WFW5090GW "Issue was a poor dry performance. Cleaned filter as best I could, but to really clean it well the unit needs to be taken down. Told customer to try it to see if the cleaning was good enough. If more thorough cleaning is necessary it will require a second tech. Quoted the customer for labor if that is needed. Collected SC fee."
Near San Antonio, TX 78250
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced icemaker. Unit went through harvest and called for water. Tested to complete. Unit is good to go.
Near , TX 78015
Douglas H.
Job Details: 12/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated unit turns itself on and keeping broiler on after shut off. Witnessed unit turn it self back on. Ordering console and both appliance manager controls. Parts on b/o; ordrng 1 W11261167 (CONTROL WITH POWER SUPPLY) and 1 W11261169 (CONTROL W/OUT POWER SUPPLY) and 1 W11297709 (CONSOLE)
Near Comfort, TX 78013
Colton B.
Job Details: 12/22/2020
COOKTOP GAS KITCHENAID KFGC506JSS00 "Customer complaint is that the burners aren’t hot enough. All burners seemed to be behaving well, conversion kit has been installed. Called techline (SR: 7729539478) who stated that there is nothing that we can do, we cannot adjust the heat on the burners. Customer called customer service and was very angry. Customer service wanted me to try to boil 2 quarts of water in 20 minutes to test heat. Range passed the test. Customer still not happy. Documented with partner team."
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF520PADM9 Issue was a leaking dishwasher. Found the leak to be coming from the door vent. Tried reinstalling the gasket but it didn’t help. Ordering new door vent and gasket to resolve issue. Will call customer when parts come in.; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed new panel. Phone number for duke Daniel not working. Need to collect payment for service.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KSS048QTX04 Last trip found broken inlet tube. Replaced inlet tube to resolve the issue unit testing good now. No further issues at this point. Collected P&L.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
VENTHOODS WHIRLPOOL WVW53UC0FS2 Replaced all parts. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer education. Explained how to compete routine cleaning and what to expect when drying.
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW6620HC0 Tested washer. No response. Entered diagnostics. No stored error codes. Washer now responding in regular cycle. Will need to replace control. ; ordrng 1 W11322905 (cntrl-elec)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to dent, after replacement no issues, refrigerator working as designed. Job complete."
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE550S0HZ1 Installed new control. Tested range. Bake and broil working. No further issues during testing. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WALLOVEN KITCHENAID KOCE500ESS06 "Replaced blower due to not turning after replacement no issues with oven, no error codes found during testing or operation, oven is working as designed. Job complete.collected remaining balance."
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a F2E1 error code. Replaced touch pad. Unit tested good. Customer also reported much better wash performance with recommended wash pods. Unit is testing good.
Near San Antonio, TX 78250
Richard G.
Job Details: 12/22/2020
WASHER MAYTAG MHW5630HC1 "Customer complaint is that the unit is leaking from the front of the unit. Found water leaking from bellows. Customer also states that the water is not Spinning out of the clothes completely, and the unit will not stop spinning on it’s own. Entered diagnostics and found no error codes. Ran unit through diagnostics, all steps passed. Will need to order bellow and controls.; ordrng 1 W11314648 (bellow) and 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)"
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KBFN502ESS00 "Issue was compressor and fans were not running. Finding issue to be that the unit was not turned on. Turned unit on, components all kicked on. Unit testing good."
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/22/2020
WASHER MAYTAG MVWX655DW0 "Our customer is having a problem with the unit not agitating. I found that the bolt locking into the gear case was lose and stripped heavily (picture included). I checked to see if the impeller would come out with vice grips and it would not budge. I used a slightly wider nut driver to secure it enough for testing. I ran diagnostics and received no error codes. I checked under the unit and found some oil residue on the gear case side. I ran automatic test mode, all loads functioned as designed except the agitator which slightly moved left to right but not at full rotation. I called Whirlpool Tech Line and spoke with Andrew to validate diagnosis. We ran a few more tests and determined that the gear case will need to be replaced. To do this we would have to cut out the Impeller SR# 7729543117. Our customer has decided to not to move forward with the repair because it is cost prohibitive. Customer paid our service fee in full. No labor needed to be charged.; ord
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE525S0HS1 Last tech unit needed new harness. Confirmed diagnosis and replaced harness to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per Sb web.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 Customer complaint is that the burners are coming out orange. Unit is natural gas. Need to order regulator and orifices.; ordrng 1 W10657947 (spud-orfce) and 1 WPW10170506 (spud-orfce) and 1 WPW10170508 (spud-orfce) and 1 WPW10347414 (spud-orfce) and 1 WPW10602001 (valve-gas)
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 Tested unit. Leaking from reservoir. Hole in reservoir line. Will need to replace. Gave customer estimate for repairs. 75 labor. Collected service fee. Will collect labor and parts on next visit. ; ordrng 1 W11168758 (reservoir)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
ICEMAKER (STANDA JENN-AIR JIM158XYCX0 "Replaced bin thermistor due to failure of voltage, after replacement no issues, thermistor working as designed. Job complete.collected all fee."
Near Floresville, TX 78114
S. L.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Found F4E3 error checked wires checked pump found seized up pump part already on order called cxc for entitlement SR number 779507187 was told unit was previously owned and was told that even with receipt unit will be OOW. service paid remaining balance; rqstng P&A on 1 W11087376 (pump&motor)
Near Floresville, TX 78114
S. L.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE320M0JS0 Tested unit found F1E0 error 240v at terminal block elements good. Replaced control tested unit all operations normal.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Multiple issues. Both evap said are frozen. Intermittent PO issue. Called tech line. PO issue caused by bad fresh food evap fan. Defrost issue caused y bad 3 way valve. Ordering parts. Sr 7729541701; ordrng 1 W10874835 (valve) and 1 W11087438 (motor-evap)
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Checked refrigerator found hissing noise coming from freezer evap, spoke to customer about issue, customer does not wish to continue service, job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Replaced bolt and grommets. Tested to complete. Unit is good to go.
Near Cibolo, TX 78108
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found bin has large crack in front marked as defective reordered part rescheduling for Tuesday spoke to customer to confirm appointment.; ordrng 1 WPW10493169 (bin-freezr)
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/22/2020
DRYER AMANA NED4655EW1 Noise during spin. Found roller shaft has burs causing noise. Sanded down shaft. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last tech found faulty UI. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Customer complaint is that the unit stopped making ice and is overflowing water from the door. Removed unit from wall and pulled drain hose up from drain. Unit started to drain out the water from inside. Pushed unit back into cabinet and found the ice sheet beginning to form. Recommended customer have drain cleared. Unit is opera as designed. Collected service call fee.
Near San Antonio, TX 78222
S. L.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW0 Tested unit since drain filter cleared no errors went foward with repair removed top panel. Replaced bellow reassembled tested unit all operations normal. Advised customer to run afresh at more frequency due to usage per day.
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAHB0 "Our customer is having a problem with a loud noise. The unit fills, washes and drains. I did not hear a bad noise from the drain pump. The noise started and it was a normal sound from the wash but excessive. I discovered that the installers from Home Depot failed to install any of the insulation. Parts ordered. ; ordrng 1 W10315897 (pad-ins) and 1 W10819539 (INSULATION) and 1 W11124383 (INSULATION) and 1 W11223838 (shield)"
Near Far West Side, TX 78254
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Remove filter head replaced reservoir and filter head assembly check for leaks no leaks flushed air out of water system tested icemaker tested valve all operations normal
Near San Antonio, TX 78248
Shawn W.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT750SAHV0 Verified that the dish rack is broken on both sides of the adjuster arms. Will need W10712395. Our parts department has already ordered. I set the appointment for Monday the 28th of December since the parts department currently does not have a set date for delivery. It is good that they had the foresight to order that part ahead of time. Our customer was really upset that it could not be sooner. If we get better information for delivery let’s see if we can get out there sooner.; schdld next appmnt for 12/28 MON !
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/22/2020
OVEN ELECTRIC (D KITCHEN AID KEBS207BSS00 Replaced thermal fuse. Our customer decided to use the part we ordered so it would have the 12 month coverage. Lower door unlocked. Tested unit by preheating. Unit is now fully functional.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 I checked the temperatures in the FC and the RC and they are perfect. Our customer was concerned about some slight icing up on the the left drawer. They also had a 1 and 1/2 inch cut on the refrigerator gasket. Pictures included. I pulled out the refrigerator to check the seal. Seal is fine. I explained to our customer that I would have to contact Whirlpool Tech Line to see what we could do. I explained that they might consider it cosmetic.. Our customer wanted to no why. He eventually told me I was not helpful and to get the hell out of his house. I left. I called Whirlpool Trade Partners and spoke with Kristen 7729517746
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/22/2020
WALLOVEN WHIRLPOOL WOD51EC0HS01 "I plugged the unit in and received 2 error codes. F9E0 Miswire and F1E1 control main appliance manager. I checked the thermal fuse at PX1-1 wrt PX3-2 and received 0 VAC. I checked the ACU at P1-2 wrt P1-5 and received 0 VAC. Talked to Bruce at Whirlpool Tech Line. He referred me to Whirlpool Safety Team. Safety reference number7728503974. Tech line SR number 7729548172.safety team referenced me back to tech line. Got Bruce again. Deemed unrepairable. He referred me back to safety. I called three times through the day in between calls. Once for 29 minutes. Once for 8 minutes. And the last time for 44 minutes, including time at home. I called our customer to explain to him that Whirlpool Senior Tech has deemed their oven unrepairable and that they usually are contacted within 3 days for settlement but that they are free to contact Whirlpool. I provided the reference numbers and Whirlpools phone number."
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED7000DW1 Replaced all parts. Tested unit. Heating circuit is now intact and functioning as designed.
Near San Antonio, TX 78250
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Auger motor and pad are both functioning as designed. Freezer door switch and door are not making enough contact to allow the ice to be dispensed. Ice will dispense when the switch is held closed with the door open. Will need to order door switch and dispenser cover.; ordrng 1 W11126296 (cover-frnt) and 1 W11396033 (DOOR SWITCH)
Near San Antonio, TX 78227
Richard G.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW2 "Replaced bezel. New lid is also damaged. Took quick pic. Will need to reorder lid. Parts department, please check new lid for damages prior to sending out.; ordrng 1 W11259006 (lid)"
Near San Antonio, TX 78251
Richard G.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW6620HW0 "Customer states the unit is leaking from underneath again and the clothes smell after running a cycle. Unit is out of manufacturer’s warranty. Extended warranty information is listed in other notes, but customer will need to call extended warranty to have this job dispatched through them. Informed customer."
Near San Antonio, TX 78251
Colton B.
Job Details: 12/22/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 "Issue was a noisy drain pump. Replaced pump, unit tested good."
Near La Vernia, TX 78121
S. L.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Removed icemaker replaced icemaker amd harness installed squares to both RC doors cycled icemaker all operations normal.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Control panel cracked causing start button to intermittently not work, and stop missing from upper rail. Ordering both as both are functional issues. Unit under ELW program per Sb web until 12/27/2020 but if part arrives after warranty expiration it would still be covered. Control panel on b/o; ordrng 1 W11116422 (CONTROL PANEL) and 1 WPW10082861 (STOP)"
Near San Antonio, TX 78216
Jim G.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced. Oth evaporator fan assemblies. I freezer drawer and shelf. Unit was very very frozen over requiring two trips today alone.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Customer complaint is that the mw vent hood is not taking away smoke and smells. Powered on blower and found it is blowing air outside of the home. Checked under vent hood with a piece of paper and verified it is sucking air up from underneath the mw. Unit is operating as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Jim G.
Job Details: 12/22/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Both gaskets are badly worn. ; ordrng 2 W10512745 (Refrigerator door gaskets)s
Near San Antonio, TX 78254
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM02 Replaced rc and fc doors. Placed nameplate. Tested to complete. Unit is good to go.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED4815EW Tested unit. Not heating. Lint screen is broken. Used element and hi limit. Unit is heating. Will order screen. ; ordrng 1 W10717210 (lint screen)
Near Boerne, TX 78015
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR SAMSUNG RF23J9011SR/AA Last trip found unit needed ice maker kit. Installed ice maker kit to resolve issue. Unit testing good now. No further issues at this point.