Replaced control. All checks ok.

Replaced control. Ran test cycle. All checks ok. Cx to observe.

"Bellow is ripped. Needs bellow. Will need 2nd tech, dryer stacked. ; ordrng 1 W11314648 (Bellow)"

Replaced belt guard. All checks ok.

Replaced control. All checks ok. ; used 1 W10892389 (Control) from stock

Replaced element and switch for front right burner. All checks ok.

"The unit isn’t going though a heating cycle but isn’t heating at all. ; ordrng 1 W10561774 (capactr-mg) and 1 W11256462 (diode), ordrd 1 W10754517 (magnetron)"

Thawed out drain pan and replaced duck bill drain with p- trap setup per service pointer. All checks ok. ; used 1 W10619951 (P trap) from stock

"Found actuator arm not locked in properly to the cam/splutch assembly, again. Replaced both the actuator and the cam/splutch. Ran multiple shifts between agitate and spin. Ran auto test. All checks ok.; used 1 W10721967 (Cam/splutch), and 1 W10913953 (Actuator) from stock"

i checked for leaks and found a leak at the condenser where the compressor high side line is attached. I repaired the leak and I installed the compressor. I checked for leaks with nitrogen. I charged the unit with refrigerant and checked operation. All operations check ok.

I installed the thermostat and thermal cutoff. I checked operation. All operations check ok.

"I installed the compressor,drier and evaporator. I checked for leaks with nitrogen. I pulled a vacuum and charged the unit with refrigerant All operations check ok."

I installed the switch and control. I checked operation. All operations check ok.

"Last tech found faulty console, and a leak happened after last tech was here. Replaced console and valve to resolve the issue. Unit testing good now. No further issues at this point."

"Found worn hub on basket could not remove washplate or cam due to rust. Needs washplate hub cam and gearcase. Request OTL.; rqstng P&A on 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10721967 (Cam), states that autho needed"

Tested unit. Not locking. Replaced lock. No further issues. Tested to complete.

Replaced hooks for the rack. Tested unit everything working properly and got no sparks .

Customer stated that handle is loose and when I tightened screw they dont hold ordering handle and screws as well.; ordrng 1 W10300490 (hndle-door) and 2 WPW10200660 (screw)s

Installed new cam assembly. No further issues during testing. Job complete.

W11085683 8665505136 Called customer to inform them of the note that says I need to collect for the sump explain to customer that I ordered that sump as a last ditch effort on his behalf because he did not believe us about the arc breaker being too weak for the unit I had an SR number at the time customer did not expect to have to pay for the sump pump and was very angry about this spoke to me on the phone in a very rude manner yearling out. He then demanded that I go to his house as he calls the office to demand the salt be paid for. Calling partner team to report informed the office of the situation closing out call.

"Unit still leaking after previous repair, finding leaking coming from part just replaced, case brake. It isnt sealing properly. Reordering that and ordering seal, as well as case brake cover to resolve the issue. Case brake under 1 yr warranty other two parts dh to cover. Sc&labor under 90 day warranty. Case brake not readily available ; ordrng 1 DD82-01111B (Case brake) and 1 DD63-00072A (Seal) and 1 DD63-00073A (Case brake cover)"

"Found dryer hose kinked removed hose checked thermostat unit heating correctly thermostat cuts off 167 on 124. Shortened vent hose for customer to prevent kinked hose, found noisy idler pulley used truck stock repair kit replaced rollers pulley and belt. Reassembled and tested all operations normal.; used 1 4392065 (Repair kit) from stock"

Removed scale from evaporator reservoir and bin. Cleaned hoses ran cleaning cycle cleaned heater condenser and sanitized bin polish stainless then replaced bin thermistor and tested all operations normal. Advised customer discard first batch of ice and rinse bin prior to consumption.

Found screw to door handle not fully seated split door panel tightened screws reassembled and tested all operations normal.

Removed rear panel replaced infinite switch for LF burner. Reassembled and replaced knob tested all operations normal

"Customer stated unit would leak water from dispenser and ice build up under ice bin. Tested ice maker and fill. Checked ice door, no issues with those components. Pulled ice funnel to find the seal installed at factory wasnt installed properly and there was a gap in that seal causing the issue. Used sealer gum to resolve the issue. Unit testing good now. No further issues at this point. If issue persists then would need ice door assembly WPW10577864."

Customer stated that the burners and clock work but t; ordrng 1 W11458883 (Wiring harness main)

"Found that rack tracks in refrigerator section were broken ordering a new set and icemaker is not dumping the ice there is ice in the unit right now in Deol spell up it just will not go through it cycle, Ordering parts parts on back order parts team to reach out when available. Unit is covered via SB Web; ordrng 2 W10845585 (Track)s and 1 W11284458 (Icemaker)"

"Issue was a bad oven display board. Replaced board, unit tested good. Collected P&L."

Found that the Safety thermostat is not allowing voltage through it to make it to the start button ordering associated part explain to customer that all other parts on the unit are discontinued but this one should get it back up gave a quote for the thermostat and labor. in labor in about for the thermostat will collect labor and parts on return collected service fee today. Park shows available at the vendor only parts team to reach out when available; ordrng 1 WP4450934 (Thermostat)

"Found unit will start then stop after a few minutes unit is heating but not staying on removed rear panel found each time the dryer stops L1 voltage drops to 30v which will cause timer and motor to stop working after checking unit found L1 on power cord burnt up from where contact is made at outlet no shorts on dryer and dryer pulling 22 amps on high heat and L1 was very hot where outlet makes contact to prong this is fire hazard left unit unplugged advised customer power cord part PT600L needs to be replaced and to have qualified electrician checked entire circuit from outlet to breaker. To replace cord .service fee paid Snapped photo of burnt power cord and snapped photo that i left unit unplugged for safety. Service fee good,for 90 days"

"Found F0E4 error code spin limited by temperature and F3E2 error for inlet temp fault, ran quick test water is working and hot is hot cold is cold agitate spin drain and lock working checked resistance at inlet thermistor found at 74 degrees 6k ohms needs valve. Valve factory order from both vendors call when parts come advised customer no eta on part.; ordrng 1 W11220230 (Valve)"

Sr 7730228856 Customers concern is they are having a unit tripped the breaker when using the machine call tech line on this issue after troubleshooting on my own and finding that the unit is working as it should I was pulling the normal amount of amps with my wash motor about 5 A or so and while the motor is on with the heater I am pulling about 7 A when the heater is on by itself I am pulling about 5 A when the drain pump is on I am pulling less than one amp cannot find any single component that is pulling anything close enough to pop the control breaker which is 20 A. Walk through each load with tech line and used clamp on amp meter to get readings tech-support says that they have a weak breaker customer says that they have had the breaker pops six times that they know of SR number listed above. Customer refuse to pay a service fee informed customer of the ever call us back out that they are liable for service fee.

Customer stated that damper making weird noise. Ran damper test and it sounds like the gears are giving out. Damper already ordered waiting for part to come in. Also ordering cover for damper.; ordrng 1 WPW10457601 (support)

Replaced blower tested unit everything working properly didnt need control board.

The unit is not responding or showing any light or sound on UI. Outlet and control board are receiving 120 VAC. I ran through both test 1 and 4 for the control and UI. The control is working but the heat sink was excessively hot. It has exhibited a black residue likely from the capacitor on to the white finish of not the top of the washer as well as the console. Pictures included. Although it is functioning it should be replaced for safety and long term functionality. I could not remove the wiring harness from the UI to check for continuity and my ultra thin Pomona leads could not make back contact. This is in the area of the heat sink and capacitor overheating. It was so hot I burned myself. The console will need to be replaced. Authorization required.; rqstng P&A on 1 W10919546 (Console white)

Tested unit. No stored error codes. Ran diagnostics. Unit is working properly. Job complete.

Confirmed good voltage to the pump and drain verify float switch is working and heaters working customers concern is that the low doesnt last more than 10 minutes before draining itself out unit appear to be working fine in test mode and when I put it in the express wash and monitor it and its natural state it seem to be working fine gave customer a quote for the control as it is the only issue that can be causing this at the moment ordering control collected for service fee today will collect parts and labor on return; ordrng 1 W11120155 (Control)

"Issue was unit not agitating. Found shifter not seated in the cam ring. Seated adjuster in cam, unit tested good."

Replaced water filter housing and tested unit water supply explain to customer that cold water reserve is very limited only can get so many cups before you start filtering your normal temperature water

"Arrived at customer home called techline upon arrival troubleshot error codes f7e5 and F8E1 after troubleshooting with techline, error codes cleared washer is working as designed. Job complete. SR7730230586"

"Installed water valve, tested after installation icemaker still not calling for water. Checked harness under freezer door, found a few wire is broken condor harness, most likely cause of no ice issue. Will need to replace door to resolve this issue.; ordrng 1 W11089011 (dor-fip)"

This unit is in warranty with a goods issue date in November of 2020. The unit will not go. In some cultures les it well just continue sensing. Went into service diagnostics and it started and then quickly stopped. Performed test 7 for door switch and it is working.. on test 3 for motor circuit I found that the belt has been frayed. Unfortunately I did not have this belt in truck stock. Part ordered.; ordrng 1 661570V (Belt)

"Installed motor and its components, rollers seal and timer. Tested unit after installation unit has regained function and issue has been resolved."

"Customer stated another company said heat sensors the issue. Rediagnosed unit to find f9e0 misswire error. Found cause to be faulty controls. Ordering controls and ui to resolve the issue. Parts on b/o. Per sb web parts still under KA limited part warranty. Collected sc,quoted 175 plus tax for labor. Customer wants to proceed with repair. ; ordrng 1 W11179310 (Control with power supply) and 1 W10801665 (Control without power supply) and 1 W11086152 (Console black stainless)"

"Inspected unit, found issue with grid cutter. Grid cutter and its no longer cutting ice. This is causing unit to fill in production of ice. All other components are in working order. Replace grid cutter to resolve issue.; ordrng 1 W10783275 (grid-cuttr)"

The unit has temperatures at 75 F in both the FC and the RC. I ran service diagnostics and all loads are functioning as designed. I removed back compartment and found that the compressor is hot and the start device and compressor are working. I did find some evidence of a possible leak on the low side as well as the entry to the cabinet. I called DH (sealed system tech) and he advised that we have a refrigerant leak. We will need to put a dye drier on the unit. Wait a week or two for the dye to circulate to identify the leak. Then the tech will come out to identify and fix the leak. Sealed system repair. Our customer paid or Service fee and Tier 1 labor. Remaining balance due upon completion. I informed our customer that once the leak is identified there could be a need for additional part (using an example that it could be leaking from the evaporator). I provided our customer the current market price on the two different evaporators so they can make a more informed decision. Currently this is an estimate only. They will need time to decide and weigh their options.; ordrng 1 WPW10143759 (Die drier)

Installed new adjusters. Issue has been resolved.

Replaced thermal fuse. Test unit everything working properly and its heating up.

Inspection of unit shows error code for motor faults and long Phil. Manual testing of both agitate gentle and heavy shows unit will not shift but putting product in spin results in wash plate being separate from gear case. Unable to separate wash plate from gear case further testing of water valve shows almost no water volume entering tub from cold valve. Will need to replace water valve gear case agitator actuator clutch capacitor and belt to resolve issue. Job will require authorization. Job will also be double labor. Have not scheduled return visit pending authorization; rqstng P&A on 1 W10869800 (valve) and 1 W10625252 (screw) and 1 W10882734 (agitator) and 1 W10402178 (retainer) and 1 W10396887 (hub) and 6 8533953 (screw)s and 1 W10870913 (gearcase) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)

"Found ignitor coming on and off, unit is heating but it is cutting on and off. Regulator is going bad, ignitor is ignitor so I dont fear ignitor is bad. WPW10602001; ordrng 1 WPW10602001 (Regulator)"

"Inspected unit, ran diagnostics got F7E0 loss of power. Ran test, components are ok. Replaced control, and recalibrated unit. Ran test cycle, no issues. Issue resolved."

Replaced all parts. Issue was resolved.

"Install control panel, tested after installation unit has regained bake function. Issue has been resolved."

Per sb web unit is still under warranty until 4/10/21. Unit making noise. Found issue to be faulty roller. Didnt have dryer repair kit in truck stock. Ordering dryer repair kit to resolve the issue. Part isnt readily available. ; ordrng 1 4392067 (Dryer repair kit)

"Inspected unit, found evaporator fan was not installed correctly and fan blade bound up with fan shroud. Reinstalled motor correctly, fan came on after reinstallation and and is circulating air correctly. Issue has been resolved."

"On the middle burner once it is ignited, if it is turned to about level 4 the flame goes out. It cannot be used between level 4 to Lo. I spoke with Steve at Tech Line because the center burner is a single burner but the valve is a dual valve. I tried to make some adjustments but from a design point this unit should not have a dual valve on a single burner. He said it should be either or. It is not according to the parts breakdown and the installation manual. The installation shows a dual burner. He told me to have parts research completed etc. SR# 7730229520. I called NR and he advised that I change out the whole set up to see what parts come I. and then go from there.; ordrng 1 W11209432 (Orifice holder) and 1 W10811599 (Burner) and 1 W11246817 (Dual valve)"

"Install components, unit has regain function and issue has been resolved."

"The temperature in the freezer section is at 18F and the temperature in the RC is at 39. Our customer explained to me that they had a moment awhile ago in which the whole unit shut down. Something is drawing DC away from other components. I ran diagnostics and all loads are functioning as designed. There is a normal frost pattern and good air flow. The deli control is working but there is evidence of prior moisture entering the deli control. Picture included. I have disconnected the deli control and advised our customer to monitor the temperature for 2 weeks. If temperatures and function return to normal we know it is a shorted deli control. At that time he can decide if he wants to just leave the deli control unplugged. This would constitute a repair and our customer would need to be invoiced Tier 1 Labor plus tax. If he wants to replace the deli control he would be responsible for the part cost and Tier 2 Labor. If the unit does not return to normal we will have to changed out the power control board and possibly the main control. Whirlpool Senior Techs have not come up with a definitive on which one. I have had the most success with the power control. If we cross that bridge, technician needs to consult and document with Senior Techs at Whirlpool. Worst case scenario would call for a left door replacement which would be considerably cost prohibitive.; O-emld tckt"

"Installed valves, ran system recalibration. Issue has been resolved."

Replaced normal dryer kit. Issue resolved. ; used 1 4392065 (Dryer kit) from stock

"Installed harness and new power cord the customer had. Plugged the appliance in, top elements and the oven are heating properly"

Checked ice maker found little water coming into ice maker not reaching max level pump is on order. ordering valve as well to resolve issue. Will need pump on return visit.; ordrng 1 W10870921 (valve)

Customer complaint unit will not agitate. Inspection of unit shows error code for long Phil. Manually testing water valve shows good water pressure entering tub. Also manual testing of both heavy and light agitate as well as spin shows good function. Calibrated unit ran verification cycle no issues found. I believe customers have an issue because they have six or seven different appliances plugged into the same circuit. Advise customer to lighten the load on this circuit or issues will continue. Issue resolved

"Our customer is experiencing a error code as well as a concern about deep water wash. I ran diagnostics and received error code F9 E2 drain pump system problem and F3 E1 pressure system fault and F0 E3 overload. Ran load test and all loads functioned as designed. I found that the air pressure hose was facilitating as air leak as demonstrated I Technical Service Pointer W10741976 Laundry Products VMAX Top-Load, Direct-Drive Washers PRESSURE SYSTEM FAULT, LONG FILL, OVERFILL CODES . I repaired this leak, reassembled unit, cleared error codes and ran calibration. Ran service diagnostics to verify correction. Went back into diagnostics to verify no errors. The drain pump is working fine. Tier 1 Labor . Our customer is paid in full and said yes to our short survey."

Arrived at location but after confirming price points with customer they have decided to cancel any further service on unit. Issue resolved

"Found unit not heating correctly, transformer and magnetron is bad. Customer doesnt want to go forward with repair. Collecting for service call on other ticket."

Installed water valve calibrated unit ran verification cycle. Issue resolved

Replaced the water inlet valve. Customer paid in full on initial visit. Issue resolved.

Sr#7730229320. After installing components and following steps in service pointer unit would only display whirlpool logo and would let me enter into the beginning of diagnostic but would not let me confirm entering diagnostic. Call tech line to confirm that installation procedure was correct and then troubleshooting numerous parts swaps between old controls new control old facia and new facia Unit was still unresponsive tech line has deemed the unit non-repairable and has given SR number above for documentation. Informed customer of next steps that would be involved issue resolved

"Found the unit to have a bad inline fuse for the door switches. Replaced with truck stock. Customer had one door switch already, replaced bad switch. ; used 1 W10138793 (FUSE-THRML) from stock"

Installed water valve but before reattaching waterlines I did flush them as best I could but both hot and cold Lines are very very low on water pressure more so on hot line then cold. I did advise customer even though the water valve is new and not clogged you could still run into the same issue but unfortunately that is not the machine causing problems it is the water supply. Calibrated unit and ran verification cycle issue resolved.

Customer stated that washer was making. Really loud banging noise. Found issue to be drain hose was the problem when in spin. Fixed drain hose and tested unit everything working properly.

Inspection of unit shows single error code for lid lock failure. Manually testing lid lock results in 50-50 compliance. Further inspection of unit shows water valves for this machine and very poor condition will need to be replaced. Replace lid lock and water valve to resolve issue. also at the time of my appointment customer was having pipes looked at/repaired. I did inform them that if theres no water supply to the unit I will not be able to calibrate and test properly.; ordrng 1 W10682535 (latch) and 1 W10678676 (housing)

Found broken chopper on drain pump 1 pump in SSB ordered pump and schedule for Tuesday tentatively.; ordrng 1 W11412291 (Drain pump)

Customer complaint of unit giving water and then dumping. Inspection of unit shows error code for long fill. Manual testing shows volume of water entering tub is insufficient for the time frame. Part is already on order. Replace water valve to resolve issue. Because part does not show an ETA Im not scheduled return visit; O-emld tckt

Customer stated the issue with the unit is only letting hot water and then will not complete cycles. Found this to be caused by the cold water not being turned on. Ran diagnostics with no error codes and also ran the automatic test cycle. Unit tested good with no further issues at this time.; ordrng 1 W11038689 (Valve)

"Installed parts ordered, the top elements are working normal and oven is heating and working normal"

"On Cala head, customer asked to cancel the appointment."

"The tub still had water in it, and it wouldn’t drain, used a shop vac to remove the water, removed the drain pump and the hose and pump, including the drain hose were clogged up with sand, removed the hoses and washed them out with a water hose, put them back in place and went ahead and install the pump. Put water in the tub and tested the cycle on manual, the water is draining, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"

Tested dryer. Good heat. Good airflow. No issues during testing. Job complete.

"Called and spoke with the customer before going to the location, she said she was out of town and couldn’t find anyone to meet me, rescheduled the customer; schdld next appmnt for 3/23 TUE !"

Unit under manufacturer warranty. Tested unit. Found drain pump stuck. Fixed pump. No further issues. Tested to complete.

"The water won’t drain per customer. F7E0, F9E1, F2E1, error codes, cleared error codes, the tub was completely full of water, tried to drain it maker, won’t drain, sounds like the pump is stuck, removed water with a shop vac. Removed the pump and found there was a nail stuck side the impeller not allow it to drain, removed the nail and put the pump back in place, tested the drain pump, it drained the rest of the water in the tub, calibrated and performed a diagnostics test, the appliance is draining and working normal"

Replaced control. Issue resolved.

"Installed the new control, all the top element are working normal, preheated the oven to 350 degrees, the oven is heating and working normal, no error codes"

"Was able to get door open, will need door latch and thermal fuse. Will order TOD thermostat fuse as well. ; ordrng 1 W11204568 (Thermal fuse) and 1 W10883049 (Latch motor) and 1 WP4449751 (TOD thermostat)"

"Not filling with water per customer. F4E3 error code, cleared code in diagnostics, the appliance is filling with water, completed with no issues or error codes, the appliance is working normal"

Replaced water supply line to ice maker. Issue resolved.

"Checked washer found gearcase busted leaking oil and not spinning or agitating . ordering gearcase, cam and belt to resolve issue.; ordrng 1 W10006481 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)"

Called customer she had emergency and is not able to be home for repair set appointment for her next day off March 31st Wednesday anytime.; schdld next appmnt for 3/31 WED !

"Issue was called in before warranty, we will need to order control and lid lock. Spoke with customer and is aware of us waiting for parts. ; ordrng 1 W11307244 (Lid lock) and 1 W11498797 (Control)"

Replaced water tube. Issue resolved.

"Found unit not cycling correctly, will need cycling thermostat and heating element. ; ordrng 1 279838 (Heater) and 1 WP3977767 (Thermostat) and 1 WP8318268 (Thermistor fix)"

"Spoke with customer about repair, would need to wait for parts. Scheduled for Monday. ; schdld next appmnt for 3/15 MON !"

"Issue was washer not finishing cycle. Finding issue to be a clogged cold valve. Removed debris, unit tested good. Collected SC fee."

Replace the control found that I am now getting power of my fuses again and to my transformer unit kicked on for a brief moment was able to test relays and see that heater was turning on move the unit back over to the hole where it is to be installed and put on the appropriate plug as we were testing the unit in a different spot on another plug both 240 they just have a different prong on the three wire set up. Try to kick unit back on And this time I did not get any display in the front the display took a longer than it should have the kick on on the other plug as well must order front consul and the other control to resolve issue; ordrng 1 W11093258 (Panel) and 1 W11325786 (Acu)

Replaced all parts and calibrated unit tested unit afterwards good to go. Did however accidentally break the wash plate due to it being seized onto the old transmission whole transmission fell into pieces at that time. Wash point is mounted bike rack ordering wash plate; ordrng 1 W10846191 (Washplate)

"71003078 indicator light discontinued. I was able to fix the front right burner but the back left burner will need to be replaced and two infinite switches. The indicator light should be switched out as well because there is an intermittent short but that part is discontinued. The oven latch switch is also on its last leg. Our customer paid our service fee and Tier 1 labor. they have decided to but a new unit.; ordrng 1 W10823707 (Heating element) and 1 WP7403P238 (Switch infinite) and 1 WP7403P238 (Infinite switch)"

The unit has additional damage further down on the wiring harness that was not noticed on the first visit. Ordering main wiring harness to resolve issue.; ordrng 1 W10640707 (Wiring harness)