Customer reported leaking from bottom left corner of dishwasher door that would eventually trigger float switch. After inspection found small leak coming from what looked like the door corner. Changed seal and tested unit. Unit was still leaking in same spot. Pulled out unit and noticed water trickling down the top side of unit all the way to the bottom corner of door. Found that a screw that holds the shelf rack was super loose causing water to leak out of the space and trickle down to the floor. Tightened screw. Tested unit and unit is no longer leaking. Unit functioning as designed, 770-883-4242 Brandon

Returned with parts to repair. Re diagnosed unit. Customer stated the machine will wash but the dispenser is just not dispensing soap correctly. After testing unit found that the sump motor kicks on as needed so i dont think its a motor issue. Original complaint was that soap was getting dispensed late from the dispenser. Replaced dispenser and tested unit. Unit seems to be functioning as designed. If customer calls back return with control and sump motor.

Found glass wedged in pump. Removed and ran unit. All working as it should.

Customer that washer wasnt agitating and when in spin cycle would just stop all together. Checked for error codes go F6E2 F7E0 F3E2 F6E3. Need to order come support as well part is on back order will return with all parts are in to do repair. also need authorization for parts.; rqstng P&A on 1 W10838672 (console)

Upon arrival called tech line spoke with Bruce #7733043680. Was told to replace wiring harness, deli ui, and door. We have replaced door and ui and is covered under 1 year manufacture warranty. Customer will need to pay for part and labor upon next visit. Part is 83.88, labor is 142.75. Door is OOS. ; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec) and 1 W10815668 (dor-fip bl)

Knocked on door waited no show period, as was getting into van customer answered door. Explained to customer charges associated with todays visit she did not wish to proceed as service call was 1/3 of a new unit.

Customer reported bad user interface. Upon arrival found user interface locked up and would not unlock. Tried unplugging unit and re plugging but still no change. Also tried disconnecting UI itself to see if it would make a difference but it still didnt work. Control panel UI had already been ordered. Will return when parts are available to repair. ; O-emld tckt

I VERIFIED AN F7E4 error (basket realignment failure). It does appear that the clutch is not engaging the splotch assembly. Upon further evaluation I confirmed the presence of a transmission oil leak. I will replace gearcase and clutch as well as lower harness as a precaution. ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W11568984 (Lower harness)

Knock on door in garage.. I replace the overload start relay and the compressor was now trying to start but it would not. The ohms on the new relat are at 4.9 ohms. This is within specifications. The current/old one is at 39.9 ohms. This is out of specifications. The compressor was measuring 1.5, 1.5, 1.0 ohms. It should be around 12 ohms. I counseled with DH. We have a failed compressor and the start device likely shorted the PTC when it went out. The compressor and start device will need to be replaced.

I removed the unit from the cabinet and disassembled the burners, knobs, bezels, wiring harness with switches and installed the new harness. I tested unit and we still had a problem. Although I tested the spark module on my last visit, either I had a false reading or it has gone out of specifications since my last visit. We will need to replace the spark module as well. Spoke with Andrew, Senior Technician at Whirlpool SR# 7733044802. Part ordered.; ordrng 1 WP8190929 (Spark Module)

I disassembled the entire unit and cleaned it completely out as directed and authorized by Whirlpool Tech Line. I removed the birds nests and replaced the needed parts. I reassembled and the unit is now fully functional. I left it unattached too the homes dryer vent and explained that they need it cleaned out and that an approved exhaust hood needs to be attached outside or the warranty will likely be voided on any further problems involving critters.This unit is fully functional now.

The customer said it heats fine for 2-3 minutes then it shuts off when cooking a baked potato or a casserole to about 5 minutes or so. I heated water 4-5 different times from 30 seconds to 2 minutes, it didnt shut off and sounds normal, the blower is coming on and its heating properly. Its possible the magnetron windings are getting too hot and the thermostat is shutting it off, ordered the magnetron and fix-thermostat, please reschedule when both parts come in. ; ordrng 1 W10754299 (Magnetron) and 1 W10832024 (Fix thermostat)

F0E5 off balance; rqstng P&A on 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10623547 (motor-drve) and 1 W11162561 (Capacitor)

Customer complaint of lightbulb breaking off in socket. Will need to replace lampholder to resolve issue. Replaced holder issue resolved

According to information on file product is from 2019 but retailer did not sell products until November 2021 which still puts the product under manufacturing warranty pictures in SB web. Inspection of unit shows both right and left hinges as well as right and left receivers bent out of place fortunately Door panels are still in good shape with no bowing or bending. I have scheduled a return visit for a double labor due to the amount of work required to strip the unit and installed new parts.; ordrng 2 W10327222 (Receiver)s

Inspected unit, found UI shorted out. Replaced UI and issue has been resolved.

Complaint unit no longer heating. Inspection of unit shows good voltage but further inspection shows thermal fix has gone bad. Replaced thermistor to resolve issue.; ordrng 1 WP3387134 (thrmst-fix)

743inspected unit, found unit has a leak in the evaporator. Evaporator will need to be replaced to resolve this issue.; ordrng 1 WPW10313899 (evaporator)

Install components onto unit, issues on this unit have been resolved.

Installed components calibrated unit ran verification cycle issue resolved

Inspected unit, found issue to be with slides. Right hand slide gets hung up and leaves gap, this is allowing air to enter and causing issues customer is having with unit. Replace slides to resolve this issue.; ordrng 1 W10397635 (slide) and 1 W10397636 (slide)

Customer complaint strange noise during operation fortunately customer had video of when unit was making the noise to pin down location. Further inspection shows cam assembly was going bad. Replace cam and actuator to resolve issue calibrated unit ran verification cycle issue resolved

Replaced all parts save the harness. Issue is resolved

Customer complaint of F2E1 error code on microwave. All connected on control panel secure. Issue is faulty control panel. Replacement control panel has been ordered but not yet received. Please schedule for soonest availability once parts arrive.

Customer complaint of loud squeaking noise during operation. Inspection of the machine found faulty gearcase, splutch, and drive belt. Ordering these parts to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch Kit) and 1 WPW10006384 (Drive Belt)

Complaint was that the machine wasnt spinning. Looked under machine and saw shift arm was out of splutch eyelet. Replaced shifter and installed correctly. Ran diagnostic and it spins. No fault codes found.

Upon arrival customer was unaware of any charges as whirlpool shouldve been paying for this repair. Side he would contact whirlpool to get everything taken care of and then contact us back for repair. No further issues at this point

Our customer is having problems with the microwave not working as well as the oven. All is from a stuck display. I rebooted the unit and it started working. I diagnostics I retrieved two error codes of F6E4 User interface/ACU state status mismatch. This unit will need a new control as well as an updated console with the latest software update. Parts ordered. I left our customer with information and number for hooking up to WiFi. Part OOS.; ordrng 1 W11261167 (Control) and 1 W11297728 (Console Stainless)

Customer reported numbers on control box malfunctioning as well as unit getting 20 degrees warmer at various times. Called tech line for assistance. Tech line had me move wires away from the water valve solenoids and said there was a service pointer on that issue causing multiple problems with control and cooling. Techline advised me to order a ferrite and control but said he wasnt sure if parts would be available due to age of unit. After looking up parts found that both are discontinued. Techline stated that if adjusting the wires from the valve solenoid didnt work then the unit would be deemed unrepairable. Plugged unit back in and control display was still glitching as it was. Unit unrepairable.

Replaced faulty pump. Issue is resolved.

Customer complaint is that the unit is freezing vegetables in the drawers below. Checked out unit. Will need thermistor that is on order, along with control and evap motor.; O-emld tckt

Returned with part to repair. Upon arrival found unit functioning as designed without any excessive noise. Installed new start device. Unit seems to be even more quieter than it was before. Both freezer and refrigerator sections cooling as they should. No excessive noise. Unit functioning as designed.

Customer reported a popping noise every so often when starting the microwave. Unit was functioning as designed upon arrival. Customer did have a video of it and it looked to be coming from the top right of the inside of microwave. Figured it was probably the magnetron. Called tech supervisor to get second opinion and he agreed on it being the magnetron. Ordered parts and will return with parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W11224803 (Magnetron thermostat)

Ordering the parts from the previous diagnoses as it doesnt look like the parts came in; ordrng 1 WP7403P899-60 (Safety) and 1 WP74008369 (Sensor)

Customer stated that sheet that stucco needs agitation and washer wasnt working correctly. I did agitator pulled it out got shit out tested unit everything working as design no further issues at this point.

Upon calling customer to confirm arrival a man answered and said I had the wrong number and that he doesnt know anyone by that name. Arrived at customers house and no one is answering door. Stuck around for 15 minutes and heard nothing. Closing ticket out and leaving magnet at door so customer can call and reschedule since we dont have a valid phone number for them.

Upon calling customer to confirm my time of arrival customer stated they were out of town and were going to have to reschedule. Rescheduling for 3-4-22. ; schdld next appmnt for 3/4 FRI !

Tested unit. Found F1e1 error code. All other test pass. Will need to replace control. ; O-emld tckt

Replaced acu, and temp sensors. All temp issues resolved. Still having ui issues as ui isnt always responding when clicking it. Ordering ui but part is OOS ; ordrng 1 W11297709 (console)

Upon arrival found the unit to be cooling a bit too cool in fridge unit, tested multiple things. Found the damper door to be faulty. Ordering damper ; ordrng 1 W11379148 (Bin) and 1 WPW10196393 (damper control assy)

Called customer to let them know Im on my way and she said she was getting a new fridge.

Tested unit. No water to tub. Found water valve harness pinched. Fixed harness. No further issues during testing. Job complete.

Our customer is having problems with the microwave timer not working, at times the turn table not spinning, you have to hit the display multiple times to get anything to go, the oven light button is no longer working I entered diagnostics and received no errors. I attempted to run the microwave at a set time of 1 minute 7 times and it would not start when hitting next. I was able to run it for 1 minute on the preset and it ran. Water temperature was 144 degrees F. I verified that the the oven light is working but it cannot be turned on or off from the display. It will come on if door is open. I verified more then once that the display is unresponsive often. I rebooted the unit and everything started working. I spoke with Andrew. All these problems relate to the Service Pointer software update. Our customer does not want to hook up to WiFI. I asked Andrew if he had anyway to verify that this hardware in the console I brought has the software update. He said there is not and he agreed that this is a problem. We decided to install the console with the hopes that the software is embedded and to document if there is a future problem because this is not definitive. It has been documented. SR# 7733038373. I uninstalled the in cabinet oven with assistance and replaced the console as directed. I reinstalled the in cabinet oven, set time and date and tested. This unit is fully functional in its current state.

Installed new igniter. No further issues. Job complete.

Customer complaint is that unit Leaking water from ice maker. Customer had previous unit and claims had same issue. Cannot confirm other issue. Installed new door. Good fill on ice maker. Good harvest cycle. No leaks. Unit is working properly. Job complete.

No codes found. No signs of oil. On spin the machine squeaks intermittently. Replaced shifter and splutch assy. Toned it down but you can still hear squeak. Ordering belt. ; ordrng 1 W11239857 (Belt)

Still need inner glass; O-emld tckt

Upon arrival customer stated that there she wants electrician now to check breaker because she unplugged disposal and try to reset breaker and breaker kit shipping without it even being plugged in. So she wants electrician out here first and then she has any more issues shell give us a call back

Replaced magnetron, inverter, and control. Tested to complete. Unit is good to go.

Complaint is unit shut down yesterday then powered back on. Tested unit. Found deli UI unresponsive. While pulling out drawer, the UI powered on. There is a break in the harness for deli drawer. Will replace harness. ; ordrng 1 W11170612 (Harness)

F5E1 Door latch not operating (Clean mode) (on some models).. I tested door lat h and it is working as designed. Passed test procedures in the owners manual. Our customer was concerned that the left front burner was it working and that the hot cooktop and cooktop on lights were on permanently. I found that the right from infinite switch is failing and out of specifications. This will need to be replaced. Im rescheduling the left front burner and ordering a left front infinite switch as a contingency. Parts OOS.; ordrng 1 WPW10434452 (Infinite Switch left front) and 1 W11256088 (Infinite switch right front)

Upon arrival found multiple error codes f2e2, f6e4, f5e2, f6e1, indicating no water, door switch stuck, and no communication from ui. After clearing codes the only to return is F6e4 due to remaining suds in unit. Ordering controls and door lock. Console is OOS ; ordrng 1 W11308811 (cntrl-elec) and 1 WPW10653840 (door latch) and 1 W11302461 (console)

Replaced glass

Keeping led board on order. Customer stated that he unplugs at the deli board and it works so checked voltage at board. Should be 14volts and got 11.5. ; ordrng 1 WPW10769076 (Pantry control board)

Replaced evap fan motor and cleared ice out. Unit testing good.

Replaced sump pump. However there are more issue which were denied by auth. Closing ticket per WP advice. Authorization denied by WP service plan for more parts. If consumer calls please provide ref# 7732802277 cb# 866-931-7390

Customer complaint of unit shaking during cycle. Inspection of unit shows no error codes also unit is nice and level. Calibrated machine ran verification cycle again no issues unit runs as designed with very little shake or vibration. Customer on the other hand states she doesnt separate her laundry and washes kind of everything together jeans towels and T-shirts along with socks and underwear in the same load. I did explain to customer that separating the load before washing And selecting the proper cycle is very important to proper washing as well as longevity of the unit. Customer instruct issue resolved

Customer provided hinge. However I was able to repair the original hinge. Issue is resolved.

Inspected unit, found valves do not open fully to allow water to dispense into tub. Will need to replace valves to resolve this issue.; schdld next appmnt for 3/1 TUE !

Customer complaint of washer not progressing beyond wash cycle. Found issue to be main control. Also ordering cam, belt, and shifter, as all of these parts also showing faults. Control shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11170317 (Control board), ordrng 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)

Inspected unit, found drum has a pretty bad dent which is coming into contact with frame of unit. This is causing sounds customer is hearing. Will need to replace drum to resolve this issue.; ordrng 1 W10508188 (drum)

There are no factors save for the suspension. Which I will return to replace. ; ordrng 1 W10780045 (Suspension)

Customer complaint of unit not advancing through a wash cycle. Inspection of unit shows no error codes. Running test cycle shows good functionality on both hot and cold valve lid lock agitate spin and drain. After giving customer some instructions on how the unit is supposed to operate which I think was the problem to begin with issue resolved. Job should be considered customer instruct

Customer stated unit console wasnt functioning and to power reset unit to allow it to work. Checked errors. Found f6e0 ui lost communication error. Prescreened console is needed. Also ordering electronic control to resolve the issues. Both parts psp and oos ; ordrng 1 W11448961 (Control)

Call customer before arrival and went over specific details of what is covered in what would not be covered under the warranty information I was provided with the ticket. Insurance company will only cover either transmission or drive motor one component or the other but will not cover diagnostic labor to install either one of those parts or any parts that would need to be replaced or installed. After relaying this information to the customer shes decided to cancel the ticket and will be contacting insurance company..

Arrived at customers residence to replace recalled heating element. Replaced heating element and tested unit. Unit functioning as designed.

Installed diffuser, tested after installation. Chatter noise is no longer issue. Issue resolved.

Installed new terminal blocks. No further issues during testing. Job complete.

Customer complaint of unit leaving clothes wet and not washing. Inspection of unit shows no error codes so manually testing all major function shows no water from hot water valve and pour water from cold water valve this Can cause issues customer is talking about. Replaced water valve calibrated unit ran verification cycle issue resolved

I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. Reinstalled. Our customer had a question about their refrigerator. I figured it out before reaching Austin, Senior Technician at Whirlpool. Documented the technical writer error on refrigerator owners manual for setting fluid measurements. SR# 7733036369. Job complete.

Installed console, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal

Customer stated unit ice maker has slow production times. Confirmed that the Ice maker motor stalling. Ordering ice maker to resolve the issue. ; ordrng 1 W10884390 (Ice maker)

Inspected unit, drum on unit is misshapen and is causing drum to bind up this has caused rollers to the form and play stress on motor when drum gets stuck. Will need to replace drum, rollers belt and shaft to resolve issue on this unit.; ordrng 1 W10396028 (motor-drve) and 1 3387610 (sub 661570) and 1 W10545923 (drum) and 1 697772 (blower wheel) and 2 W10359272 (support roller shaft)s

Found freezer section at about 18 degrees. Exposed evap and found evidence of restriction, called techline to verify issue. Techline want us to check charge and call back in. Scheduled for Tuesday with 3way valve as techline suggested that the valve could have been issue. ; ordrng 1 W11575003 (Valve)

Sr#7733034287.Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows no air codes. Ran test cycle twice to try to duplicate customers concern but unit ran as designed. Call tech line for documentation and troubleshooting tech line states that chief complaint with unit is customer not selecting spin speed at the time of cycle selection. After bringing this point up to the customer she did state that she never checks The spin selection but also confirmed husband uses Quick wash cycle consistently and were looking at that cycle selection spin was turned off. Advise customer to double check spin speed after cycle selection to confirm. SR number above. Issue resolved

Found the shoot to the icemaker was clogged with ice cleared up unit make sure that ice maker dispensed water.

The customer said it doesnt spin the water out the clothes and it continues fill. F2E1 stuck key error code, cleared error code, I found the hose was too low causing the filling issue, the right side of the appliance was banged up and pushed out, I was able to push it back in. Tested the spin cycle, it has a violent spin cycle, the gearcase has a loud screeching noise, the shaft to the gearcase is bent or the basket is damaged, oil underneath, the basket and the gearcase and other parts need to be replaced. ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam)

Replaced drain pump. No leaks.

Installed element, tested the appliance, no visual leaks, the appliance is working normal

Replaced faulty heating element. Issue resolved. Bushings did show signs of damaged. It no leaks detected.

Installed new element, tested the appliance, working normal, no visual leaks

Replaced icemaker everything working as designed also customer stated they had not changed out water filter at all. Once I took water filter out water dispenser was working great and icemaker was getting water to it no further issues.

Installed the regulator, confirmed no gas leaks, plugged the appliance in and turned the gas on. Turned the top burners and the oven on, all are working normal.

I verified a faulty pressure sensor and will replace tubing as well. ; ordrng 1 SC05-0591-01 (Pressure hose) and 1 SC11-0504-01 (Pressure sensor)

Installed the gearcase and lid, calibrated the appliance, unable to hook up to water at this time, tested all components manually, appliance is working normal

Customer complains that the unit is not cooling in either section. Verified issue with inverter. Need inverter.; O-emld tckt

Installed components, issue on this unit has been resolved.

Changed upper rack and dispensertested unit for leaks. All is working as it should.

Customer didnt need service they were unaware there would be a service call to diagnose unit and would require p&l.

I replaced the main control, ran DLMS calibration and tested agitate and high spin in component activation. This unit is fully functional and this should resolve the trial noise problem.

Customers unit warmed up overnight to where they emptied everything out on arrival today in inspection found that the evaporator in the freezer did have a full frost pattern and was cooling ice in the icemaker as well mustve recently turned on because refrigerator section has not made it down temperature yet but you can feel the freezer feeding air into it found a heavy amount of fur on the condenser and around the back of the compressor went ahead and removed all for pulled amp draw of 1.5 in the compressor is definitely a little warm instructing customer to watch the unit for about a full day before committing to Refilling our fridge with items compressor does feel a little hot but I am not surprised by that being at the age of the unit is a little up there along with the amount of fur around condenser and compressor cleaned out unit

Customer stated unit shut off after 5 minutes and no heat. Checked errors, found f4e4 heater circuit error and f3e2 open/shorted moisture sensor. Found heat issue to be thermal fuse open and found moisture sensor shorted out. Ordering thermal cut off and moisture sensor to resolve the issues. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10853313 (Moisture sensor) and 1 W10900067 (Thermal cutoff)

Replaced harness and convection motor. New motor started making a loud noise then stopped. Marking as defective. Need a new motor.; ordrng 1 W11296001 (Convection motor) and 1 11296001 (Convection motor)

Customer complaint of multiple burners not igniting on command. Arrived and deduced igniters could use some cleaning. Cleaned all igniters and burner assemblies for our customer. Unit testing good, no further issues at this time. As per SB Web, Goods Issue Date was 1/14/21. With additional 2-month allotment, this call is covered under warranty. See attached screenshot.

Customer complaint of washer not draining and initial diagnosis revealed Timer Switch was the issue. Installed new Timer Switch and returned unit to operation. Unit is testing good & our customer is thrilled. No further issues at this time.

Customer complaint of icemaker over-producing. Initial visit yielded diagnosis of faulty Water Level Sensor. Replaced Recirculating Pump which includes this Sensor. Returned unit to operation and unit is testing good. No further issues at this time.

Replaced valves and regulator. Tested out unit. Two front right side burners are a little high, but seem to be working properly. Tested to complete.unit is good to go

Replaced right door gasket. Unit is good to go.

Customer complaint of no ice production. Previous visit found faulty icemaker. Replaced icemaker to resolve issue. First visit raised question of whether or not water supply to icemaker was an issue, but there does not seem to be an issue with this right now. Fill Tube Heater testing good and Fill Valve functional, as well. Customer has been advised of 90-day warranty on Service Call/Labor and has been urged to call us back if ice production isnt back to normal by Friday. If we are called back out on this same issue, we will want to return with Fill Valve (WPW10341329) and Electronic Control (W10830288). Unit good to go, no further issues at this time.

I spoke with Orlando, Senior Technician from Whirlpool. I replaced the needed part, ran DLMS calibration. Unit is now fully functioning as designed. Reminder to move to thinner softener or diluted when using.