Local Reviews
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Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher will not advance cycle. Ran diagnostics and got an F4E3 error code. Unit needs a new sump assembly. Ordering new pump and sump assembly to resolve issue.; ordrng 1 W11025157 (pump&motor)
Richard G.
DISHWASHER KITCHENAID KDPM354GPS0 "Called customer. She is unavailable, requesting any time in afternoon tomorrow. Holding parts and rescheduling for tomorrow.; schdld next appmnt for 1/15 WED 12-6"
Douglas H.
DRYER MAYTAG MEDB835DC4 "Customer asked me to check unit. Unit testing good good, found no errors on unit. Educated customer on proper load sizes and use of unit. No further issues at this point. Yes to survey and leave behind."
Michael R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Error F7E1, heat problem, found the drain under the cabinet not routed properly, had to pull out the DW to reroute the drain hose to correct the problem. Ran a diagnostics test, completed with no issues or error codes."
Michael R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "The freezer wasn’t cooling properly, found ice cycles on the back and front of the freezer. Air was getting in from the bottom due to a lot of ice that spilled over, not all the door to sit properly. Removed the door and bottle compartment, customer cleaned out all the ice. Put door back in place, no air leaks the door is closing properly, temperature in the RC are normal, no further issues"
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: built in oven not responding to controls and displaying wrong date/time. Ordering parts.; ordrng 1 W11040198 (cntrl-elec LOWER) and 1 W11261167 (cntrl-elec) and 1 W11297709 (console)
Devon F.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer complaint was unit would have condensation on ice maker bin and ice maker would sometimes not work called tech line about condensation they said unit is operating as designed 7726898866 David ordering new ice maker to resolve issue.; ordrng 1 W11294907 (icemaker)
Ivan B.
DISHWASHER KITCHENAID KDFE104HPS0 Customer at work not home and will not be home within the window. ; schdld next appmnt for 1/16 THU !
Adam H.
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Installed component issue resolved
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found unit low on freon added dye drier and charged unit will be back in two weeks to check for leak. Ordering evaporator just in case need authorization ; ordrng 1 2188823 (evaporator)
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: lower cooling fan speed errror keeps displaying. Replaced both control units and lower fan. Spoke to Bruce with Techline who is stating to order the wiring harness.; ordrng 1 W11225364 (harns-wire) and 1 W11248652 (blower)
Christian G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker not producing any ice. Found frost by ice door and ice maker try with shallow ice. Ordering parts.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (ICE DOOR)
John L.
WASHER MAYTAG MVWB865GW0 "Installed components, recalibrated unit. Issue has been resolved."
John L.
WASHER WHIRLPOOL NTW4516FW3 "Installed components, recalibrated unit. Issue resolved."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed new board. Recalibrated unit, issue has been resolved."
Devon F.
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Customer complaint was unit would not dispense water nor would it make ice, replaced inlet valve problem still exists called tech line they walked me thru checking the inlet valve tech line said valve is defective reordering new inlet valve to resolve issue.; ordrng 1 W10822681 (valve-inlt)"
Michael R.
WASHER WHIRLPOOL WFW95HEDW "The lid lock would not won’t unlock sometimes doing it more often. No error codes, ran a diagnostics test, it went through all the functions but at the end it kept draining, powered off the appliance and removed the back panel, took out the drain filter and found it clogged with milky lint, washed it out and put all back in place, ran diagnostics test, completed with no issues or error codes, collected SCF."
Michael R.
WASHER ROPER RTW4516FW "Plugged the appliance in and the light was flashing across all the led lights, held the start button for 3 seconds and turned it off. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "The appliance wouldn’t power on, removed console, voltage good at outlet and control, green light on, put console back in place and held the start button for 3 seconds until it clicked. I was able to get into diagnostics, no error codes, attempted to calibrate and it wouldn’t allow me to, checked the drain pump and found it was disconnected, plugged it in at the pump and replaced cover. I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
John L.
WASHER MAYTAG MVWB865GW0 "Installed components, recalibrated unit. Issue has been resolved."
Tommy B.
DRYER MAYTAG MED5500FW0 Unit is not installed properly and a helper tech is needed; schdld next appmnt for 1/17 FRI !
Chris S.
REFRIGERATOR AMANA ASI2175GRS01 The ice bin was overfilling. The bale arm needed to be adjusted. I adjusted the bale arm. Customer will observe and let us know if it needs to be adjusted further.
Uriah B.
DRYER WHIRLPOOL WED5620HW0 "Washing machine braided hose burnt. Cx says that the exhaust hose hits the washer hose and burns it. Protected three ways for high temp heat. Thermal fuse, upper limit cutoff and modulations thermostat. Vent can get up to 155 degrees. Keep hoses and wires away from itSR 7726891473"
Uriah B.
OVEN JENN-AIR JJW2430DB01 Replaced control and UI console. All checks ok.
Chris S.
WASHER MAYTAG MVWX655DW1 The unit was not working no lights came on until I reset the control. I then checked the unit and found everything working as expected. I recalibrated the washer. All operations check ok.
Uriah B.
LAUNDRY WHIRLPOOL MVWB835DW4 F7e0Found the pad the unit was on had been shifted slightly and may have been affected but the weighted drum. Checked in diagnostic and ran some test spins. All seems to be normal. Cx to observe.
Ivan B.
DISHWASHER KITCHENAID KDFE104HPS0 Customer at work not home and will not be home within the window. ; schdld next appmnt for 1/16 THU !
Jesus C.
DRYER MAYTAG MED5630HC0 Dryer is making noise during run. Found service pointer for noise issue. Will order dryer kit from pointer. ; ordrng 1 W11401018
Uriah B.
DRYER MAYTAG MEDX655DW1 "Replaced rollers, belt and pulley with repair kit as the rollers were not rolling properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Uriah B.
WASHER MAYTAG MHW5630HC0 F0E2Adjusted feet and ran test cycle. Leveled as best I could with level. Ran diagnostic. All checks ok at this time. Cx to observe.
Michael R.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "The customer said it started making ice when ice maker was replaced, now it’s not making ice, put into diagnostics tested the harvest cycle, is working normal, did water test, it’s calling for water but no water coming in, water dispenser is working. Took the filter out and put back in place still not working. Ordered water valve to resolve issue ; ordrng 1 WPW10179146 (valve-inlt)"
Chris S.
WASHER WHIRLPOOL WTW5000DW2 The hot water was turned off causing a long fill code. The drain pump was running continuously when plugged in. I reset the control and cleared error code. I recalibrated the unit. All operations check ok.
Adam H.
WASHER MAYTAG MVWB835DW2 Inspection of unit shows error code for off-balance load as well as Lid lock failure. Also consul will not advance through cycle selection continuously stays on normal. Replace consul and lid lock to resolve issue. Job will require authorization; rqstng P&A on 1 W10787878 (latch) and 1 W11035014 (console)
Adam H.
DRYER AMANA NED4655EW1 Inspection of unit shows heating element stays on without pressing any buttons. Replace heating element thermistors and thermal fuse to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)
Chris S.
WASHER WHIRLPOOL WTW5000DW2 The drain pump was running continuously. I reset the control and recalibrated the washer. I instructed customer on how to reset the control. All operations check ok.
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Inspection of unit shows icemaker visibly broken. Replace icemaker to resolve issue; ordrng 1 W10632400 (asm,icemaker)"
Chris S.
WASHER WHIRLPOOL WTW5000DW0 I installed the wash plate and checked operation. All operations check ok.
Adam H.
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Part# Wpw10487766. Called trade care team to try to track down correct part number partner team intern sent me two parts departments spoke with a Brandy. Brandy states that this would be the closest harness to meet my requirements part number above. In description verbally states harness including defrost thermostat. Parts department does not have SR numbers to document conversation.; ordrng 1 Wpw10487766 (harns-wire)
Doug M.
REFRIGERATOR JENN-AIR JS48SEFXDA "Inspected unit for water dripping from freezer ceiling , called tech line for service pointer tech gave me service pointer number r8178735 , diagnosed to need drain pan kit and bi metal , found pan kit w10199918 to be discontinued"
Michael R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "F4E3 error code, motor not running, put into diagnostics and the motor wouldn’t come on, ordered part and rescheduled customer ; ordrng 1 W11087376 (pump&motor)"
John L.
REFRIGERATOR SAMSUNG RD195ACPN "Inspected unit, found issue to be with back fan assembly. Frost formation is cause of leak, unit not defrosting properly. Replace assembly to resolve issue.; ordrng 1 DA32-00006S (DEFROST SENSOR) and 1 DA97-11823A (FAN COVER ASSEMBLY)"
John L.
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Inspected unit, leak coming from filter housing. Connections on housing no longer sealing properly. Will need to sing to resolve this issue.; ordrng 1 W10316885 (door-comp) and 1 WPW10341545 (housing)"
Adam H.
COOKTOP JENN-AIR JED8430BDB Customer states switch is for cooktop we’re all soaked in water. And every time cooktop is used it trips the breaker for the home. Inspection of unit shows large amount of corrosion on connection pins on all four switches. Replace switches to resolve issue. Unit is out of warranty so customer was charged a service call of 105+ tax. I did quote customer rough estimation of part cost plus installation cost. Customer understands that this cost will be due once job is complete.; ordrng 2 71001166 (inf switch left fron)s and 1 71003489 (switch- in) and 1 74008248 (switch-inf)
Justin R.
DRYER ROPER RED4516FW0 "Found outlet not plugged in all the way, reason why unit was not heating or advancing timer. Unit is good to go."
Doug M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice , performed service diagnostics found step 45 fill test no water to ice maker, found fill tube to ice maker frozen, checked step 19 found heater to fill tube is turned on, found no error codes in step 56 , cleared fill tube of ice , reset freezer temp to 5 degrees due to customer not having product in unit at this time verified unit operation checks ok"
John L.
WASHER WHIRLPOOL WFW6620HW0 "Installed components,ran test . Found that new tub has a leak at seam which cannot be seen, could only find once water was in unit. Also unit still has wobble and moves quite a bit. Unit is level, unknown as to why unit still has wobble. Called Techline, spoke with Dustin. Explained issues. Nothing can be found to resolve wobble, only replacement of tub can be determined due to defect. 7726898578 order new tub, expedite if possible.; ordrng 1 W11287251 (TUB )"
John L.
WASHER MAYTAG MVWC465HW "Inspected unit, found issue with latch and control panel. Replace to resolve issues.; rqstng P&A on 1 W10682535 (latch) and 1 W11171171 (cntrl-elec)"
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found water filter not engaged all the way. Reattached filter and tested water dispenser. Customer to call if no ice seen within 24hrs
Justin R.
DRYER MAYTAG MEDC465HW0 Found a bad pulley for dryer replaced with truck stock. Unit good to go.; used 1 4392065 (DRYER KIT) from stock
Michael R.
DRYER WHIRLPOOL WED4815EW1 "The customer said the timer sometimes turns and sometimes not and experienced it not turning off for 4 hrs. Ran the appliance several times on different settings, it’s worked normal at this time, possible timer sticking at times, ordered part to resolve issue ; ordrng 1 WPW10185982 (timer)"
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the door and found that the left door switch is broken. We will order and replace. ; ordrng 1 W11396033 (SWITCH )
Doug M.
WASHER WHIRLPOOL WTW4816FW2 "Replaced main control due to 120v to control green led light not on, calibrated unit operation checks ok"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice is getting jammed in the crush mechanism. Cubed ice is coming out fine. Motor recently replaced. Needs ice bin. W11185686. Ice bin; ordrng 1 W11185686 (ice-contnr)
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 The right front roller is broken. ; ordrng 1 WPW10304659 (roller-cab)
Uriah B.
M/W OTR WHIRLPOOL WMH31017HZ0 "Needs control board. Needs bulb holder. Needs switch cams per service pointer. ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Doug M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit for not dispensing water, found 120 v to solenoid on dual valve, found solenoid to dispenser not turning on. Diagnosed to need fill valve ; ordrng 1 W11043013 (valve)"
Justin R.
KITCHEN KITCHENAID KDPE234GBS0 "Found multiple wires cut going to sump, will need wire harness to see if that gets unit working. Quoted for needing both parts at 452.09; ordrng 1 W10889942 (harns-wire)"
Justin R.
N/A N/A RBD245PDQ4 "Unit has no display, cannot find plug more than likely hardwired in. Ordering fuse to see if that fixes issue if not the unit will not be repairable due to whirlpool no longer making control board or UI console. ; ordrng 1 WP4451354 (fuse-thrml)"
Justin R.
DRYER MAYTAG MEDB765FW0 "Drum has some dents and paint missing on the inside of the unit, I asked customer about them and she said when they delivered the unit it had the damage. Called manager and they would not replace the unit, drum needs to be replaced. Sounds like pulley system is bad, rollers show no damage. Drum is covered under 10 year warranty. Collected 98.00, balance due is 144.86. ; ordrng 1 W10545923 (drum) and 1 W10837240 (idler pulley)"
Doug M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for not making ice , tested icemaker jumped t-h icemaker did not cycle, tested for 120v at l-n checked ok diagnosed to need icemaker ; ordrng 1 WPW10300024 (icemaker)"
Steven G.
REFRIGERATOR MAYTAG MBR2258XES6 "Checked refrigerator found freezer light not working when touched came on, tightened bulb, everything is working normal now, customer to watch and call if any problems"
Steven G.
ICEMAKER (STANDA KITCHEN AID KUIS15NRHB8 "Checked ice maker found unit not making ice, found circulation pump hose to evaporator came loose reattached and cleaned condenser, waited to harvest a slab of ice everything is working properly now"
Steven G.
DISHWASHER WHIRLPOOL KDTM504EPA2 Checked dishwasher ran fault codes and found suds adjusted jet dry and ran cycle unit is working normal now
Douglas H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Last trip found faulty heater, heater harness and control. Replaced all parts to resolve the issue. This should still be covered as it was a reoccurring issue prior to warranty expiration. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Douglas H.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Last tech found issue with SS. Confirmed that to be a restriction. Installed dye drier and compressor service port to resolve. Vacuumed unit held vacuum. Charged unit, held charge. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Douglas H.
OVEN ELECTRIC (D KITCHENAID KOSE500ESS02 This repair covered under warranty as initial dispatch prior to warranty expiration. Last trip found faulty electronic control and broil element. Replaced oth to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Richard G.
RANGE WHIRLPOOL WFE505W0JZ0 "Customer complaint is of a clicking or chirping sound coming from the oven. Set oven to bake at 350 degrees. Verified noises coming from back of oven. Did not find anything out of the ordinary with the oven. Noises coming from the oven are from the metal expanding as it is heated. Customer also states the oven does not look level. Oven is level, but it could possibly be that the cabinets have shifted giving the appearance that the unit isn’t level. This is an older home. Unit is good to go. Spoke with customer about survey."
Christian G.
DRYER AMANA NED4655EW1 Issue stated by customer: dryer rattling thumping. Found warped wheel. Replaced with dryer repair kit. Unit test good. Informed customer of survey.
Jim G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "I contacted techline to help diagnosis. Determined the heater full tube (which is not serviceable) is not functioning. Techline recommended replacement of freezer door. Robert SR# 7726878893Customer upset at prospect of paying for door. Will call WP to look to solutions.If door is not covered by WP do not order please. Please contact if/when door is approved and ordered. ; ordrng 1 LW11026425 (dor-fip), states that autho needed"
Jesus C.
WASHER MAYTAG MVWB765FC3 "Gearcase is making a grinding noise, Changed out gear case on unit. Calibrated, good to go."
Devon F.
WASHER MAYTAG MVWB765FW2 Customer complaint was unit would leak sometimes ran diagnostics no error codes ran automatic cycle no leaks ran unit with clothes in it no leaks advised customer to record the issue with phone so tech can see where it’s leaking from. At this time unit is operating as designed.
Steven G.
DRYER WHIRLPOOL MGD8630HC0 "Checked dryer found noisy in operation, found burner tube vibrating removed tub and adjusted burner tube and tightened checked operation unit is working normal now"
Richard G.
RANGE WHIRLPOOL WFC150M0EB3 "Customer says I told him I would come back the following day with a new burner for his cooktop. I never told him I would return with a burner. I replaced his infinite switch and tested the unit to complete. Unit was good to go when I left the home. This visit, customer showed me two burners that were not heating all the way. Removed burners and tested, both burners need to be replaced.; ordrng 2 W11255551 (elmnt-surf)s"
Jesus C.
RANGE WHIRLPOOL WFC150M0EB3 Installed new control. Bake is working. Broil is working. No further issues. Tested to complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new door. Ice and water dispenser are working. No issues during testing. Tested to complete.
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 UI shows error F6E8 indicating we need to replace control. Preserving parts to resolve issue. P&L covered under warranty. Collected service call.; ordrng 1 WPW10412514 (cntrl-elec) and 1 WPW10586836 (cntrl-elec)
Tommy B.
WASHER WHIRLPOOL WFW3090GW Customer stated that the unit will run partial cycle but not all the way through. Found issue to be that the control needs to be replaced. Ordering user interface and control to resolve issues.; ordrng 1 W10852941 (cntrl-elec) and 1 W11133872 (timer)
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit only making ice when customer goes in and lowers ice maker arm. Finding issue to be ice maker motor stalling. Replaced ice maker to resolve the issue. Ice maker was recently replaced so part is under warranty. Picked up ice maker from ssb warehouse. ; ordrng 1 W10882923 (icemaker)
lreyes@appliancecareoftexas.com
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Costumer complaint is unit smelling like gas. Replace orifice holder and gas valve no more gas smell job complete
Richard G.
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB01 "Replaced cooktop. Customer not happy with the way the new one sits crooked. Says that the granite countertop will need to be cut to make the new one sit right. Wants the information documented. Called Techline, spoke with Kathy, information has been documented. The cooktop is as designed but does not fit as well as the old one. SR#7726886328 no email to add."
Richard G.
DRYER WHIRLPOOL WED9750WW0 Customer complaint is that the dryer is no longer drying. Verified bad heating element.; ordrng 1 WP8544771 (element)
Steven G.
WASHER MAYTAG MVWC565FW1 "Checked washer ran diagnostics found found no fault codes, customer still has soap on clothes, customer is using HE soap but to much and she has a water softener, told her to cut back on soap and to run cleaner through unit everything checks ok on this machine."
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue stated by customer: microwave turning on and off intermittently. Replaced control. Unit tested good.
Devon F.
DRYER MAYTAG MED5630HC0 Customer complaint was unit would not dry but would dry on timed ran diagnostics no error codes ran moisture sensor test part pass ordering new control board to resolve issue and moisture sensor just in case.; ordrng 1 W10906551 (moisture sensor kit) and 1 W11316370 (cntrl-elec)
Colton B.
DISHWASHER KITCHENAID KUDE40FXSS1 "Issue was bad adjusters. Replaced adjusters with truck stock. WPL was supposed to send us some, but it doesn’t appear that we had them. Also raised front legs to level. Unit now testing good.; used 1 W10712394 (ADJUSTER) from stock"
Colton B.
DRYER WHIRLPOOL WED4815EW1 "Issue is a no heat dryer. Finding issue to be wiring at the outlet. Getting 120v from L1/L/2 to Neutral, but no voltage from L1 to L2. Customer will alert maintenance to resolve issue."
Christian G.
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue stated by customer: middle burner not igniting. Replaced valve and tube for middle burner. Found small piece of blockage in valve, removed. Unit test good. Informed customer of survey."
lreyes@appliancecareoftexas.com
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue was faulty thermistor. Replace thermistor. No error codes Job complete. Charge 54.54+tax for thermistor
Douglas H.
WASHER MAYTAG MVWC565FW1 Unit not starting. Found unit in emergency drain mode. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Richard G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Replaced control and UI. After replacing UI, ice and water dispensers stopped working properly. UI is defective. Need to re order. Collected labor and part code for control.; ordrng 1 W11330971 (USER INTERFACE)"
Richard G.
WASHER MAYTAG MVWX655DW1 "Replaced drive pulley and gearcase. While removing the drive motor, found it to be very hot. Ran unit through calibration. Ran unit through automatic test. All steps passed. Some of the noise was gone, but some grinding is coming from the drive motor as well. Unit will need a new drive motor. Drive motor issue is related to previous issue.; ordrng 1 W11026785 (motor-drve)"
Sherman J.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Upon arrival replaced freezer door. Warmed up gasket to seal good. No further issues at this time. Yes to survey and leave behind.
Shawn W.
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "I started to replace the interlock system using the kit instructions but certain instructions were not lining up. I swear that I thought I paid detailed attention to this and ordered the correct part. However, apparently I did not. I called Tech-Line to make this unfortunate discovery. I ordered the correct part and will document it here. I am today ordering W1124490 for model WMH75021HZ; ordrng 1 W1124490 (INTERLOCK SERVICE KIT)"
Jim G.
BEVERAGE CENTER KITCHENAID KUBL204ESB00 No heater or thermistor problems. Realigned fan cover. Issue resolved. Leon SR# 7726882067
Douglas H.
RANGE WHIRLPOOL WFG114SWB1 Unit had f1 error. Quoted 434.53 for P&L. Customer wanted to proceed with repair. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Devon F.
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit leaking display was faulty and unresponsive replaced control board to resolve issue unit operating as designed.
Jim G.
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced name plate. Issue fully resolved.
Christian G.
REFRIGERATOR MAYTAG MRT118FFFH04 "Issue stated by customer: unit has not cooled since installed. Fans are running, in back and compressor was warm, but no cold air in freezer or refrigerator. Voltage tests good from wall. Resistance reading showing good compressor. Ordering start device and capacitor.; ordrng 1 W10912400 (cntrl-elec) and 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)"
Christian G.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Issue stated by customer fridge freezing in back. Found ice by evaporator motor and then frost covering coils dripping condensation due to gasket air leak. Ordering part.; ordrng 1 W10507442 (gasket-fip)
Sherman J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Upon arrival unit was unplugged. Plugged in ran diagnostics on unit. Found no error codes. Unit is functioning as designed. No further issues at this time.
Steven G.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Checked refrigerator found ice buildup on wall behind ice maker added adapter kit, and replaced bad light bulb checked operation unit working normal now"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Issue unit no cooling. Found refrigerator lights turn on. Compressor not running. Control board is not turning on. Can not check diagnostics. Ordering new parts to solve issue ; rqstng P&A on 1 W10128551 (evaporator fan mtr) and 1 W10464775 (housing) and 1 W10503278 (control board) and 1 W10613576 (overlay control)
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Costumer is calling Home Depot because he has a 5 year extended warranty. He will reschedule when he gets n contact with them.
Devon F.
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Called customer no answer rang door bell no answer.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Shawn W.
WASHER WHIRLPOOL WTW7500GC2 Replaced harness and control board. Tested cold and hot water valve and the proper temperature water was dispensed. Conducted service diagnostic verification and all loads functioned properly.conducted run load size calibration cycle.fully operational. Job complete.
Steven G.
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer ran cycle after cycle could not smell any Oder or smell customer says that it’s not every time, customer is using afresh, will use and call if any problems"
Shawn W.
MICROWAVE OVEN JENN-AIR JMW3430DP01 "I called customer to let them know I was on the way. No answer, left message. Arrived at home and customer through their Ring system informed me that they were not home and were on the way. I waited about 15 minutes and he arrived. The fan for the microwave sounds excessive. Conducted diagnostics and found F6 E0 UI list contact 22 December 2017. Inducted component activation test and all loads were working. However, the fan noise for the microwave cooling fan was excessive. Found that the housing for the fan was loose. I tightened it down. Called Tech-Line and talked with Kathy to insure procedures were correct because I needed to power down and power back up to have the component activation of the fan to stay running. Fully operational. Job complete. Reduced service fee by for veteran discount, for cabinet removal."
Sherman J.
ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival ran diagnostics on unit. No error codes. Very little ice in bin. Called tech line. Spoke to TJ. Sr#-7726881776. Ss issue. Ordered parts to resolve issues. Parts are covered. Quoted customer labor to install compressor. Also ordered correct dryer per DH. ; ordrng 1 W10843121 (DRYER) and 1 WPW10605286 (COMPRESSOR)
Devon F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit would not dispense water nor ice. Right before I replaced control tech noticed some connections on control board not connected reconnected connections and tested unit. Unit is operating as designed.
Tommy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit is not drying dishes. Reviewed use and care guide and offered sample of rinse aid to resolve this issue. Yes to survey. No further issues at this time.
Jesus C.
WASHER MAYTAG MVWC565FW1 Could not find source of oil. No oil under unit. Or around unit. Left customer a leak sheet to check for any leaks. Unit is working properly. Job complete.
Devon F.
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet at end of cycle replaced control board unit is operating as designed.
Douglas H.
DRYER MAYTAG MEDB835DW4 "Unit has long dry times and not drying properly. Ran vent test and showed restricted air flow. Found f4e3 restricted air flow error. Pulled vent of unit ran air flow testing again. Unit performing properly with vent off. Advised of to have venting cleaned out or checked. Advised at this point there isn’t anything that I can do. Contacted CXC to document, spoke with Joanna. She documented the issue. Sr 7726871609 Yes to survey and leave behind."
Jim G.
WASHER SAMSUNG WAS50K8600AV/A2 I contacted Samsung tech support spoke to Razy Reference # 7003560926According to Samsung’s tech support line a new Wire harness (part number DC93-00612a) is required as the resistance checks reveal no communication to the board but the reading at the sensor itself are accurate.; ordrng 1 DC93-00612a (WIRE HARNESS)
Colton B.
DRYER MAYTAG MEDX655DW1 "Issue was a no heat dryer. Replaced thermal fuse, thermostats and thermal cut off. Unit tested good."
Jesus C.
WASHER MAYTAG MVWB835DC3 Tested washer. Found F5E2 error codes. Found bezel for lid latch is cracked. Causing issue with latch. Ordering new bezel; ordrng 1 W11237158 (bezel)
Christian G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Issue stated by customer: door allowing water to leak into deli drawer caused damage(see pics). Replaced Lf door. Found deli drawer damaged and stained from water as well as broken clip. Ordering parts.; ordrng 1 W10815669 (dor-fip ss) and 1 W11176246 (rail-mulln)
Jim G.
REFRIGERATOR KITCHEN AID KBFN402ESS00 Resealed gasket. Issue resolved.
Sherman J.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival ice maker not working. Checked unit out. Ice maker shows bad. Ordered parts to resolve issues. Customer would like earliest appointment possible. ; ordrng 1 W10884390 (ICE MAKER)
Steven G.
DISHWASHER KITCHENAID KDTM804ESS2 "Checked dishwasher leveled machine found upper rack not spraying did not know if it’s a valve issue or pump and motor, because of fans running all thru house because of a pipe busting will come back on Friday with parts and fix unit; ordrng 1 W10327250 (fill valve assy) and 1 W10673257 (pump&motor)"
Devon F.
WASHER WHIRLPOOL WTW4616FW2 Customer complaint was unit would not advance through cycle replaced control board to resolve issue unit operating as designed.
Devon F.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint was unit would not heat replaced cap, diode and magnetron to resolve issue unit operating as designed."
Christian G.
DRYER WHIRLPOOL WED8500DC4 Issue stated by customer: dryer not spinning. Found bad belt previously. Replaced belt. Unit test good. Informed customer of survey.
Shawn W.
WASHER MAYTAG MVWX655DW1 "Noticed some electrical concerns. However, I do not think it was effecting the operation of the machine. There was definitely a lot less water than was needed for a good wash. I changed out the housing. Fully operational. Job complete."
Devon F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer complaint was unit would start for 3 seconds then cut off ran diagnostics got no error codes read service matters it say system is in demo mode cleared demo mode unit is operating as designed. Collected SC 113.66 check
Jim G.
RANGE KITCHENAID KFED500ESS03 Wrong color was sent. Ordering correct color. ; ordrng 1 W10687991 (cooktop (CHROME))
Tommy B.
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 "Cooktop is damaged, not due to customer error. Ordering glass to resolve issue. Left rear burner is also not heating.; ordrng 1 W10365141 (cooktop) and 1 WPW10275049 (elmnt-surf)"
Jim G.
RANGE WHIRLPOOL WEG745H0FH0 Kevin SR# 7726889771 diagnosis with techline determined lower spark module is a fault. Ordered part. Customer does not want unless covered by WP; ordrng 1 W10860916 (module-spk)
Colton B.
WASHER WHIRLPOOL WFW6620HC0 Issue was a leaking washer. Installed vent deflector per service pointer. Unit tested good.
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Customer stated that the oven is not cooking with consistency. No error codes, unit is cycling about 60° under the expectation. Ordering a control and temperature sensors to resolve issue.; ordrng 2 W10859573 (sensor)s and 1 W11035600 (cntrl-elec)"
lreyes@appliancecareoftexas.com
DISHWASHER KITCHENAID KDTE234GPS0 Issues unit not cleaning dishes replace pump motor. Unit now working as design no other issues.
lreyes@appliancecareoftexas.com
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Issue is microwave not heating up. Found codes. F2e5 f4e1 Ordering new parts to solve issue ; ordrng 1 461967846741 (sensor) and 1 461967847321 (magnetron) and 1 W10389447 (thrmst-fix) and 1 W10913742 (cntrl-elec) and 1 W11040197 (cntrl-elec)
lreyes@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW0 Issue unit not draining. Found bad control board and bad drain pump. Ordering new parts ; rqstng P&A on 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Richard G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the unit is not drying dishes properly or heating properly. Ran unit through diagnostics, no errors. Ran automatic test. Unit is working as designed. Gave customer information to help with the drying process. No email to add."
Jesus C.
WASHER MAYTAG MVWB850WR1 Customer does not want to continue service.
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW4 Issue unit turning off and getting of. Ran diagnostics and got code F0e4 f3e2 F8e1 all pointing at a bad water valve ordering new valve and control board. ; ordrng 1 W10758828 (valve) and 1 W11101485 (cntrl-elec)
Colton B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Issue was a noisy refrigerator. Found issue to be a piece of tubing vibrating against a condenser coil. Secured the loose tubing with a zip tie to resolve issue. Unit now runs quietly.; used 1 W10902214 (THERMISTOR) from stock
Shawn W.
WASHER WHIRLPOOL WTW8040DW2 Ran service diagnosis and received error code F0 E3 overload. F0 E 5 OFB off balance load.F9 E1 drain pump system problem long drain. F2 E1 UI stuck button. According to Test 7 for drain pump the drain pump should have a resistance between 12 to 15 ohms. The resistance on this drain pump at J4-1 wrt J4-3 was 22 ohms. Needs new drain pump. I ordered part.; ordrng 1 W10727777 (pump-water)
Sherman J.
WASHER WHIRLPOOL WFW8620HC2 Correct phone number-2812164114. Customer said appointment was canceled last week.
Jesus C.
RANGE AMANA AGR4230BAW3 Installed new regulator. Will not release gas to oven. Called techline. Will need to order new igniter and thermostat. ; ordrng 1 W10636339 (thrmst-ovn) and 1 W10914411 (igntr-oven)
Steven G.
WASHER MAYTAG MVWC415EW1 "Checked washer found loud noise in spin found transmission leaking oil, replaced gearcase and hub checked operation unit is working normal now"
Jesus C.
DRYER WHIRLPOOL WED4815EW1 Tested dryer. Not heating. Found bad thermal cutoff. Replaced cutoff. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Colton B.
WASHER MAYTAG MVWX655DW1 "Issue is a noisy washer. Did not recreate noise, however the gearcase assembly was covered in oil. Unit needs a new gearcase. Ordering to resolve issue. Also ordering a new motor due to an abnormal noise. ; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Adam H.
DRYER WHIRLPOOL WED7300DW1 Unit is out of warranty and customer has declined any further service calls.
Michael R.
WASHER WHIRLPOOL WTW4816FW2 "F8E1 error code, cleared error code, removed the water hose from the cold side and found it was clogged up again with slimy black stuff from the water well again. Was unable to clean it out properly, replaced it with one from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes. Advised the customer what they needed to do to prevent this from happening again, if we have to come back for the same issue the customer would have to pay for the service call ; used 1 W11210459 (VALVE) from stock"
Colton B.
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue is no power on microwave. Fuse and outlet checked good. Issue believed to be control board with display. Ordering both to resolve issue. Also ordering interlocks just in case.; ordrng 1 W10892389 (cntrl-elec) and 1 W11252187 (interlock)
John L.
WASHER WHIRLPOOL WTW8500DC5 "Installed suspension, and level unit. Issue resolved."
Adam H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Sr#7726466871. Made contact with customer to discuss issue with unit turns out Home Depot has no record of Appliance care of Texas coming out to designate the unit as a bad install. Came out second time same situation contact trade care team SR number for them above. Tried care team states customer will have to make contact with Home Depot in order to resolve the situation. Supplied customer with both SR numbers one from trade care team and the original SR number from tech line so when she goes back to Home Depot she could show them proof of documentation.
Jesus C.
RANGE WHIRLPOOL WFG505M0BS0 Assembled new door. Will need new gasket for oven and knob. ; ordrng 1 W10339442 (knob) and 1 W10535778 (gaskt-door)
Shawn W.
COOKTOP GAS JENN-AIR JGC3530GS01 Checked burners and all are operating as designed. I did not observe any yellow flames. There is a significant decrease in flame which is an indication of a natural gas pressure deficiency coming into the home. Called Tech-Line to validate my assessment. SR#7726890626. I spoke with Mr Ramirez from the builder and he informed me that he had plumbers check the gas pressure coming into the home and that they informed him that it checked out. According to Tech- Line there is what is called a Manometer which can be used to ensure that each burner has a 4 inch of water column. I do not have that tool. I will look into getting one. Mr. Ramirez would like that checked. ; schdld next appmnt for 1/20 MON !
Adam H.
DRYER WHIRLPOOL WED4815EW Retailer has already sold unit as is. Issue resolved
Richard G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint is that the unit is not drying. Says it used to dry. Rinse aid is completely dry. Ran diagnostics and automatic test. Heater is not heating up very well. Need to order heating element.; ordrng 1 W10518394 (heater)
John L.
COOKTOP WHIRLPOOL WFE505W0HS1 "Installed switch, issue has been resolved."
Michael R.
DRYER WHIRLPOOL WED4815EW1 "Installed new motor, tested appliance the appliance is heating and working normal, put appliance back together, no further issues"
Jim G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Maintence left early. Rescheduling. ; schdld next appmnt for 1/15 WED 8-10
Adam H.
OVEN MAYTAG MER8700DS1 Inspection of unit shows bake element visually broken/failed replaced element tested unit issue resolved.
Tommy B.
WASHER WHIRLPOOL WFW3090GW Customer stated that the unit will run partial cycle but not all the way through. Found issue to be that the control needs to be replaced. Ordering user interface and control to resolve issues.; ordrng 1 W10852941 (cntrl-elec) and 1 W11133872 (timer)
Michael R.
REFRIGERATOR WHIRLPOOL n/a "Unable to find a tech sheet, I defrosted the the back the best I could. I looked up the error code Er rf it has to do with the fan not running. The customer said they would just wait for Sears to come out. Collected SCF"
Adam H.
WASHER MAYTAG MVWB865GW0 Install components calibrated unit Ren verification cycle issue resolved
Jesus C.
RANGE AMANA AGR4230BAW3 Installed new regulator. Will not release gas to oven. Called techline. Will need to order new igniter and thermostat. ; ordrng 1 W10636339 (thrmst-ovn) and 1 W10914411 (igntr-oven)
Michael R.
WASHER MAYTAG MVWC565FW1 "F5E2, F8E1 error codes, cleared error code and tested the lid lock, lid lock isn’t functioning properly. Ordered part to resolve issue and rescheduled customer ; ordrng 1 W11307244 (latch)"
Michael R.
WASHER MAYTAG MVWB855DC3 "F3E2, F8E1, F7E0, F2E1 error codes, cleared them out and tested the inlet valve, no water coming out of either side, also tested UI, no stuck keys. Removed console and installed new inlet valve, calibrated and performed a diagnostics test test, completed with no issues or error codes, inlet valve and appliance are working normal"
Uriah B.
LAUNDRY MAYTAG MVWB850YW1 6-5. about 1500ohms6-4. About 1500 ohms6-3. About 1500 ohms7-1. About 12.3 kohmsPer tech sheet control is bad. W10763747. Control Labor If sensor needed which right now it is reading good. WPW10178988. SensorCx to shop and think it over. Will call if they want the work done.
Adam H.
DRYER MAYTAG MEDB835DW4 Inspection of unit shows strike has been badly out of place and is missing clip that would hold it into place once screwed in. Replace strike to resolve issue.; ordrng 1 W10778071 (strike)
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue with element. Only partial heat, also element only powers on for a few seconds then powers down. Element and it’s components will need to be replaced to resolve.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10724237 (element)"
Uriah B.
DRYER MAYTAG MEDB835DW3 "Replaced cutoff and thermostats. Ran auto test cycle and all checked ok at time of service. Airflow from diagnostics was 000, meaning “airflow not bad”. Cx to observe."
Adam H.
WASHER MAYTAG MVWB835DC4 Inspection of unit shows error code for long fill no fill. Manual testing of these valves show no water coming into units. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Uriah B.
WASHER MAYTAG MVWB865GW0 Replaced UI console. All checks ok after running calibration and auto test cycle. Unit is in very humid conditions and suspect that bleach fumes are messing with sensitive touch controls.
Justin R.
WASHER MAYTAG MVWB765FW3 "Replaced bearing, lid and lid hinge. Looks like hinges were on the wrong side. Put in correct spot. Unit is good to go."
Justin R.
WASHER WHIRLPOOL MVWC565FW1 Replaced control board and calibrated unit. Ran diagnostics all conditions working.
Michael R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "The customer said it was freezing up in the freezer and it would stop cooling. Plugged the appliance in and the fan isn’t blowing any air, fan is bad, ordered part to resolve issue ; ordrng 1 WP2315539 (motor-evap)"
John L.
MICROWAVE WHIRLPOOL WMH78019HZ "Ran diagnostics mode, unit has an F2E1 stuck key error. Powered down unit and powered back up after a few minutes ran diagnostics again, code still there. Tried to clear code but will not clear. Touch panel will need to be replaced to resolve this issue.; ordrng 1 W11196131 (door/mw)"
Justin R.
DRYER MAYTAG MEDC465HW0 Door strike and catch is a little hard to shut. Made adjustments on the strike which helped some. If problem gets worse or customer has more trouble would recommend changing out catch.
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHV "Inspected unit, found issue with ice door not sealing. Will need to replace to resolve this.; ordrng 1 W10435760 (guide-ice) and 1 W10781994 (door-ice)"
Doug M.
KITCHEN KITCHENAID KDTM354ESS0 "Inspected unit for not fully cleaning all dishes, ran service diagnostics found no error codes, found customer has never ran cleaning cycle on unit and has been using generic dish soap, informed customer to use affresh dish washer cleaner and suggested to use finish quantum , verified normal operation unit checks ok, no charge at this time due to prior 90 day svc"
Michael R.
WASHER MAYTAG MVWX655DW1 "Error codes F5E2, F8E1, F8E3, cleared error codes, the appliance is powering on, manually tested the lid lock, it’s not functioning properly, the inlet valve is working normal, ordered part and rescheduled the customer ; ordrng 1 W11307244 (latch)"
Uriah B.
DISHWASHER WHIRLPOOL WDT720PADM2 F7E1Diverted motor constantly running. Needs pump and motor. WPW10671941 pump and motor; ordrng 1 WPW10671941 (pump&motor)
Justin R.
WASHER MAYTAG LAT9206BAE "This call does not need service, nothing wrong with washer."
Uriah B.
LAUNDRY WHIRLPOOL WFW5090JW0 "F11. F15. Ran through diagnostics fine. Per service pointer, replace timer. Apt 601Needs timer. Error code f11 and f15. 15 business days. ; ordrng 1 W11334605 (TIMER)"
Uriah B.
M/W OTR WHIRLPOOL WMH31017HZ0 Please pre-ID. W11244494 interlock repair kit per service pointer. Cx did not respond to call. Left VM 10 minutes before arriving. Knocked on both doors twice and waited 10 against NS; ordrng 1 W11244494 (interlock)
Doug M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit for not dispensing ice , tested 120v to auger motor did not have 120v , tested dispenser switch test ok , checked connectors from door harness to connector next to filter housing found connector was disconnected not allowing power to auger motor, trestle connection tested unit operation checks ok"
Justin R.
FREEZER KITCHENAID KBBL306ESS01 Ordering a dryer for sealed system to check for blockage in either compressor or evaporator. ; ordrng 1 WPW10143759 (dryer)
Justin R.
RANGE WHIRLPOOL WFG550S0HZ1 "Left side of door is sitting out more than the right side, can’t tell if door is warped. Will order active door hinge for oven to see if that helps. ; ordrng 1 W10299224 (hinge-door)"
Justin R.
ICEMAKER KITCHENAID KUIX535HPA00 "Found unit not plugged into the auxiliary pump, plugged unit up and tested to complete. Unit is good to go, customer will order a filter."
Justin R.
ICEMAKER KITCHENAID KUIX305ESS2 Had to flip door to other side due to screws stripped on left side. Unit is failing during drain showing 1901A pump faulty. Unit has a 3 year standard warranty. ; ordrng 1 1901a (pump)
Doug M.
DRYER MAYTAG MEDC465HW0 "Inspected unit for not heating, tested incoming voltage checked ok, tested all fuses and heating element checked ok , found unit would not heat on high heat found when selecting medium heat heater would turn on , diagnosed to need temperature switch ; ordrng 1 WP8578354 (swtch-temp)"
Doug M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced deli control and harness,control worked about 60 seconds and went blank,found led light in ceiling of unit not working,called tech line,tech said to replace deli ui and harness again due to board being bad,had me jump led harness in ceiling all lights but one came on,David to replace led light harness also; ordrng 1 W11239944 (module) and 1 WPW10677119 (cntrl-elec) and 1 WW11170612 (HARNESS)"
Doug M.
REFRIGERATOR MAYTAG MFX2876DRM00 "Inspected unit for not making ice, performed service diagnostics found in test 56 e2 error code motor lost home position, all other test checked ok diagnosed to need new ice maker; ordrng 1 WPW10764668 (ice maker)"
Ivan B.
WASHER WHIRLPOOL WTW8600YW1 Replaced parts unit still getting same error. Ordered control ; ordrng 1 W10297447 (HARNESS LOWER) and 1 W10447146 (ACU)
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: oven does not bake/broil. Found Low Cooling error code on unit. Replaced blower fan for lower unit. Still giving error code. Ordering Control w/o power supply.; ordrng 1 W11261169 (cntrl-elec)
Steven G.
OVEN ELECTRIC (D KITCHEN AID KEBS207BSS00 "Checked oven found convection fan vibrating, checked temps found upper oven ok lower oven way off ordered motor and sensor parts 232.28 and labor 100.00, collected SC ; ordrng 1 7430P043-60 (sensor- ov) and 1 W10116228 (motor-fan)"
Tommy B.
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 Customer forgot about appointment and used the cooktop. Customer also has a dog needing to go to the vet. Rescheduling for next day.; schdld next appmnt for 1/10 FRI !
slockhart@appliancecareoftexas.com
RANGE AMANA AGR5330BAS3 "Found large dent on rear left side panel, rear cover and support brackets. PSP items setting appointment for 1/21 customer asked about getting replacement unit advised him that he would have to contact retailer about this.; ordrng 2 98015363 (support)s and 1 W10554678 (cover-rear) and 1 W10816993 (panel-side)"
Jim G.
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Determined unit requires new UI console and control. ; ordrng 1 W11110951 (cntrl-elec (MICROWAVE))
Shawn W.
DRYER WHIRLPOOL GEW9250PW1 "Client claims that the dryer is working but she has to run it a few times to get it dry. She had a load drying and I took a temperature reading of 77 degrees F. They had another Technician come out awhile ago that supposedly set it to only run on time dry. The client also has a washer that they need fixed. The washer will occasionally stop during the cycle and display the number 11 on the display. If the push on the console the washer will start working again. The model number on the Whirlpool Front Load washer is: GHW9400PW1 and the serial number is: CSS3601509Dryer: ran diagnostics key activation test pass. Moisture sensor test did not pass and displayed software revision number 6E which indicates a short circuit in the moisture sensor system. Found that the control board was covered in lint. Informed the client of a need to clean out the dryer vent. The client has lived here for 19 years and has never cleaned the vent. The previous technician informed her
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue is refrigerator not cooling found refrigerator off. But also costumer stated she get frost Peter inside fridge found door is not closing right and letting air in do to missing parts. Ordering parts ; ordrng 3 487576s and 3 489341 (washer)s
Richard G.
WASHER MAYTAG MVWC565FW2 Complaint is that the unit keeps stopping during cycle. Found issue to be a faulty control.; ordrng 1 W11162438 (cntrl-elec)
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Cosmetic damage to upper door and handle. Ordering upper door and handle to resolve the issue. ; ordrng 1 W11110283 (glass-door) and 1 W11110499 (hndle-door)
Sherman J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Control and sump are bad. Address says FREDERICKSBURG but it’s mason tx. Customer will call Lowe’s and have address corrected and find a service company for this area.
Steven G.
MICROWAVE OVEN WHIRLPOOL WMC50522HZ0 "Checked microwave found turn table motor screw was stripped causing motor to drop, added bigger screw and reattached motor checked operation unit working normal now"