Replaced all parts. Issue resolved. ; schdld next appmnt for 8/18 WED !

Tested unit. Actuator disconnected from cam assembly. Will need to replace actuator. ; schdld next appmnt for 8/9 MON !

Tested unit. Bad wash motor. Replaced sump assembly. No issues during testing. Job complete.

Complaint is unit not cooling properly in fresh food section. Unit sitting at 43 in fresh food and 0 in freezer. Tested unit. Temp sensor sensors good. Fans are good. Good frost patterns. Called tech line. Suggest replacing Main Gemini control. Gave estimate for repairs. Repairs approved by Pete. Ordering control. ; ordrng 1 WPW10200659 (Control)

Tested unit. Control not responding. Will need new control. ; ordrng 1 W11528237 (Control)

Issue was that oven takes forever to heat. Found control not sending voltage to the bake element. Control has been discontinued.

"Issue was a damaged unit delivered. Ordering new cooktop and the parts required to install the blower with a new blower. Parts out of stock, will call customer when they get in ; ordrng 1 W10921431 (Blower kit) and 1 W11129407 (Fqn scroll) and 1 W11190818 (Installation kit) and 1 W10813359 (Cooktop)"

"Replaced PCB assembly, unit tested good."

Our customer is having a problem with water dispense. I found that the solenoid on the dual water valve has one side open line and the other is at 188 ohms. There are no attainable specifications. Because of the open line the valve will need to be changed. Part ordered.; ordrng 1 WPW10179146 (Valve)

"Our customer is having problems with the oven getting hot enough to cook. Our customer is a professional chef and has determined that it is off by 30 degrees F to low. I noticed that the bottom rack has aluminum foil on it. Our customer is using a dual thermometer to monitor temperatures. Our customer had been cooking so the oven was left at 400 degrees F in the oven. I checked it with my thermometer and it read 400 degrees F. I showed our customer the section of the owners manual that refers to aluminum foil on page 10: For best cooking results, do not cover entire oven rack with foil because air must be able to move freely. We agreed to remove it and see how the cooking performance improves. If it does not improve to her satisfaction I showed her in the owners manual about making temperature adjustments on page 9. Customer install and instruct"

"Our customer had concerns about the bottom drawer below the double oven getting to hot whEn either or the top or bottom oven is being used. The drawer has metal pans in it and they get hot. I explained to our customer that the venting system for the bottom oven is below in front and that this is by design and that there is nothing g I can do to correct this. In cabinet ovens do not typically use a downdraft system and that the venting has to go somewhere. On this model there is also a vent on the top of the top oven between the console and the oven. I called Whirlpool Tech Line and spoke with a Senior Technician. He validated my conclusion and instructed me to point out the venting information on page 11 of the owners manual, he had me place paper or a dollar bill between the door and door locks of both ovens to make sure they did not move. He had me endure there was not a false bottom on the floor of the cabinetry. There is no false front. This unit is functioning as designed. I explained again to our customer that this venting is by design and that I have had other Senior Technicians from Whirlpool suggest that when there is a drawer underneath to try and not put metal item in the drawer as wel as soft items that could melt. SR#7731379086. I provided the SR# to our customer. Customer install and instruct."

"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"

"Our customer is experiencing good water flow but there is a slight spray to the left as you look from the front. I called DH to see if there was anything I. Old do about this and if this is normal. He told me that it is mostly normal and that I. Oils remove the UI to gain access and see if there was anything off about the water line. I removed the UI and found nothing off about the water line. I reset it a couple times to see if that would help and probed the inside of the line to see if there were any noticeable burrs. Nothing really improved the flow. I called Senior Technician JR from Whirlpool and he e planned that this is generally normal but that we. Old check the water pressure, back off the homes water valve or replace the water line with no real guarantees. I have ordered the water line and will return to the home to see if we can make this more acceptable for our customer. I did explain to him that I would do my best but that it is hard to change design. I called our customer back with our plan of action but he informed me that he had backed off the water pressure and it seems to be flowing better. He would like to take the wait and see approach and will call in another service request if he is not satisfied."

Inspected unit camera noise is coming from icemaker. When motor and icemaker powers on to twist tray Motor in icemaker whines. Will need to replace icemaker to resolve this issue.; ordrng 1 W11284458 (icemaker)

"Customer states that dishwasher door is not closing properly. Remove lower guard, reconfigure, and test. Door opens good and quiet. No parts, no further action needed."

undefined; ordrng 1 W10642989 (Motor)

"The customer said they have had issues with the UI since they bought it, it freezes up and unable to make selections and sometimes goes through the selections rapidly without doing anything to it. They have unplugged it several times and plugged it back in to reboot it, works for a little while and goes back to the same thing. At this time it is powering on properly, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Going by what the customer is saying, confirmed to go ahead and replace the UI, please reschedule when the part comes in ; snapped 2 QuickPics"

"Spin cycle not finishing and clothes are still wet per customer. F7E6 motor fault, cleared error code, looked underneath and and found the actuator had popped out of the slider, actuator needs to be replaced. Ordered part, please reschedule when the part comes in ; snapped 2 QuickPics"

I unboxed component in front of customer to inspect for damage before disassembling the unit. Sure enough the top right corner of the inner panel has a large crease from being bent during shipping. I did ask the customer if he would be satisfied if I could bend the part back into the correct shape and he was willing to try but unfortunately the crease was too large or deep and would have left large gap between inner and outer door once installed. Re-order inner door to resolve issue; ordrng 1 W11098822 (Inner door) and 1 W11163967 (Door seal)

"Wont complete the wash cycle and sometimes wont lock. The lid is cracked on the left hinge causing the lid to lift up.F3E2 inlet water temperature fault, F0E3 over load, F7E9 locked rotor, F0E4 spin limited by water temperature, F2E1 UI stuck button, F6E2 UI communication error, UI cant hear the ACU, cleared error codes and tested the UI, no stuck keys. Calibrated and performed a diagnostics test completed with no issues or error codes. I believe the broken lid is causing the issue, the UI is communicating and the appliance is working normal. Ordered the lid, please schedule when the part comes in. ; snapped 1 QuickPics"

"Installed new icemaker, issue has been resolved."

"Installed new icemaker, icemaker functions and issue resolved."

"#0822 inspected unit, unit is currently functioning. Customer explained that issue was intermittent, unit will turn off and stop cooling and after a few days will regain function and work as normal for some time until it goes out again. Will order a control board and start device to resolve issues with this unit.; ordrng 1 67006740 (cntrl-elec) and 1 8208368 (start-dev) and 1 8171210 (start-dev)"

"Inspected unit, found unit to have Freon leak at evaporator. Was able to locate leak using UV light. Will need to replace evaporator as well as compressor As compressor is starting to seize. Will order compressor and evaporator to resolve issue on this unit; ordrng 1 W10574283 (evaporator) and 1 W10775170 (compressor)"

"Inspected unit, found new compressor which was installed has seized up. Compressor pulling high amperage and compressor is extremely hot, reading a temperature of 130. Attempted to unlock compressor to get it to run until new compressor can be ordered and installed. Compressor would not unlock, will order new compressor to resolve issue.; ordrng 1 W11480426 (Compressor)"

Install both right and left hand rails to freezer compartment tested unit issue resolved

Did not receive drain pump on return visit. Install components tested unit issue resolved.

Customer complaint of unit not always filling or completing cycle. No error codes on the unit all major functions work. Unable to duplicate customer complaint. Replace control board and water valve resolve issue; ordrng 1 W10843663 (Water valve) and 1 W11298486 (Control)

"Customer states that dishwasher is not drying dishes at all. Run diagnostics, no faults found. No prior faults. Contact TechLine, speak to Leon(SR7731384782). Leon suggested contacting Customer Service for Kitchen Aid. No faults, no parts to replace."

"Customer states that refrigerator is not cooling, since he replaced filter. Check filter, ok. At first, neither condenser fan or evaporator fan was running. Unplug, and reset system., condenser fan came on. Still no evaporator fan. Replace evaporator fan. Customer agrees to the repair. Please call customer when part arrives.; rqstng P&A on 1 WP2315549 (Motor, fan)"

"Spoke with customer, customer filled me in with what had happened to unit and issues that occurred. By customer description most likely control issue, ran tests to check components. Found compressor pulling normal amperage and wattage. Will order and replace control to resolve issue.; ordrng 1 W10503278 (control board)"

"Install actuator, calibrate and test. Washer working as designed."

Ive verified that there is a frost build up on the freezer evaporator. Thermistor is needed. ; ordrng 1 W11249952 (Fan Assembly)

Customer stated oven panel acting weird. Got UI not communicating to control board error code. Ordering UI board.part is out of stock.; ordrng 1 W11296171 (console)

Replaced ice container. Issue resolved.

The resistance in the heating element is 30 ohms. HeTing element is within specifications. I uninstalled the unit from the cabinet. Replaced control and panel UI. Ran calibration. This unit is now functioning as designed.

Our customer was concerned about water dripping from water dispense and ice chute. She was also concerned about replacing the water filter. The unit is functioning as designed and we went over how these features functioned in the design limitations. We went over installing water filter and resetting the indicator light. Customer install and instruct.

Noise from turntable Food buildup on rollers and glass. Cleared buildup. No further issues. Tested to complete.

"Icemaker not finding home position, causing a leak. Ordering new ice maker to resolve issue. ; ordrng 1 W10873791 (Icemaker)"

Current Amp draw (~0.60A) of the compressor revealed a likely leak. I was able to spot a couple of likely spots in the compressor cavity. No frost pattern on evaporator. ; schdld next appmnt for 8/4 WED !

"Checked refrigerator and customer had unit unplugged and defrosted already. Noticed a lot of water in drain pan and from everything I can tell testing unit when powering back on service pointer W11376817A- refrigerator compartment ice clog, is more than likely our issue with the refrigerator. Serial Numbers: K600-K750S ordrng 1 W11389712 (Control board) and 1 W10889841 (RC Evap cover assembly)"

"Replaced control board and tested. Still getting F6E2, ordering control UI to resolve issue. Customer wants as soon as possible when part comes in. I force scheduled for Wednesday but will come out before then if part comes in time. ordrng 1 W11135391 (UI console)"

"Replaced faulty actuator. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed."

"Checked dishwasher found error code F8E4 - float switch open. This design has float switch underneath dishwasher. Checked tray and found it had water in it. Supply line going to inlet valve was on a very slow drip. It being a copper line. Tightened line better and no more drip. Dumped tray, reinstalled float and tested washer, no other issues or error codes found. Dishwasher is working as designed."

Tested unit. Not defrosting. Found issue caused by bad control and defrost sensor.Customer will contact if they want to continue repairs. Wants 16th for return visit. ; ordrng 1 W11260592 (Harness)

Installed new baffle. No further issues. . Job complete.

New control didnt work. Called techline again. Ordering other control and door wire harness. Will call customer when part comes in. ; ordrng 1 W11132989 (Wire harness) and 1 W10801665 (Control)

"Issue is rusted and falling apart racks. Ordering top rack, but bottom rack is showing to be discontinued. Called partner team who said they will let EXparts know. They will send it to us if they can find it if not hey will call customer. Rescheduling for August 10th. ; ordrng 1 W11501779 (Upper rack)"

Complaint is unit will intermittently shutoff and not power on. Tested unit. Found bad control. Replaced control. No issues during testing. Job complete.

The refrigerator was warm and the freezer was fine. I found that the evaporator fan had an open line. I replaced with a new one. Unit is now fully operational.

I removed the bad shifter and installed the re-engineered design. Ran calibration and isolated the agitate and spin in. annual test mode. Unit is now fully operational.

Tested unit. Found actuator not shifting. Replaced actuator. No further issues. Tested to complete. ; pckd up 1 W10913953 (Actuator)

Tested unit. F0e1 error code. Bad control. Replaced control. No issues during testing. Job complete.

"Checked refrigerator chest freezer and it had been iced up due to someone not closing all the way and allowing warm humid air in. Customer wanted me to completely defrost everything so drawers and light switch would work again. Removed all drawers, found ice maker arm not in place. Fixed ice maker. Used customers electric leaf blower to help force defrost and dry FC. Put all drawers back in and tested refrigerator, it is now working as designed. "

"I found that the right top light in the FC went bad. I removed, jumped and replaced. Lighting is now functioning as designed."

Tested unit. No leaks during testing. Customer washing dishes with soap prior to using dishwasher. Advised this would cause excess suds. Performed customer instruct on proper use and care procedures. Job complete.

Unit not starting cycles. Door strike bent upward. Not making contact with catch. Fixed door strike. Unit now starting. No further issues during testing. Job complete.

Our customer has ice building up on the bottom front of the freezer. I found that the freezer door gasket is sound and had no gaps. All food had been removed so Icould not see evidence of blocking. We agreed that I would heat treat the gasket and level the unit. We will see how it goes for a week.

"Replaced UI assembly. Noticed on original, some soap, grease or water had breached UI causing it to go bad. Let customer know to be careful with liquids around control since they are sensitive. Changed out housing as well in hopes it may get a better seal and prevent issue down the road. Tested dishwasher and it is now working as designed, no other issues or error codes found."

Replaced faulty actuator. Issue resolved.

Burner grate was damaged. Also the flame level needs to be adjusted. ; ordrng 1 W11204377 (Grates)

I found that the kiwi sensor was not attached. I found that the wrong sump and motor was in the unit. I found that the diverter was damaged and had expose wires. I found that the part in there was old and damaged. It appears someone that does not know what they are doing tried to repair it. I replaced the incorrect part with the correct part. Ran service diagnostics cycle. Unit is now fully functional.

Customer stated unit center burner making weird noise. Had video of it sounds like jets. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduled based on part arrival and of future schedule. Per sb web unit under ELW program. ; ordrng 1 W11246817 (valve-brnr)

"Unit stuck in emergency drain mode. Removed top, front and drain pump to find it was clogged with excess soap. Cleaned out drain pump to resolve the issue. Put unit all back together, unit functioning properly now. No further issues at this point. ."

"Customer had a few issues, intermittent ice production, refrigerator door swinging too hard, freezer light switch not functioning and slight ice production on damper assembly. Found damper assembly and door switch issues to be caused by slight air leak in freezer door seal, remolded that to resolve those issues. Issue with door, found door functioning as designed but lifted front up with leveling feet to help door not swing so hard. That issue resolved. Ice production issue was a failing ice maker causing intermittent ice production. Replaced ice maker to resolve the issue. Unit performing as designed now all around. No further issues at this point."

"Customer stated unit shuts off for extended period of time and warms up. Found cause to be failing thermostat.Customer wishes to proceed with repair, ordering thermostat. ordrng 1 WP2198202 (thermostat)"

Complaint of no or slow drain. Tested unit to confirm this. Found cause to be debris blocking impeller of drain pump. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please order W10876537 drain pump.

Replaced console. Issue resolved.

"Replaced console, unit tested good. "

Tested unit. Not heating. Found bad element. Replaced element. No further issues during testing. Job complete. ; used 1 279838 (Element) from stock

Customer stated that washer was not working properly. Got error code F7E7 faulty motor. Ordering motor and capacitor and rescheduling other parts to fix issue. Customer needs the 13th because they have appointments on the 12th.; ordrng 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)

Replaced moisture sensor and control board tested unit everything working properly.

Customer stated that lights on top in fridge were out. Found issue to be light in freezer out. Changed led module everything working as designed.

Customer stated that washer was not filling up. Found issue to be faulty valves. One of the valves were defective and need helper dryer is stacked on top of washer.; ordrng 1 W11316256 (valve)

Customer stated that microwave not working right. Found issue to be faulty control board. Replaced control board tested unit everything working properly.

Replaced gasket and icemaker. Tested unit everything working properly. Didnt need hinge it stopped popping.

"Ice maker is still a complaint. Called Whirlpool tech line and spoke with Joel SR# 7731368359, 6 cube working up to spec. 90-120 per harvest. Average 2 drink serving for a 16oz cup is 10 hours of ice harvesting. Do overnight cube count. 8 hour 4-5 harvest 24 to 30 cubes is working as designed. 72 hours minimum to fill ice bin. Other complaint is freezer is iced up, top right of chest freezer has small gap allowing warm humid air in constantly. Told customer best fix is to open freezer door turn off refrigerator put a box fan flowing into FC for a minimum of 48 hours. To put lots of towels and to rotate fresh towels as it melts. Otherwise it will run all over the floor. Only plug in and test once 100% of moisture is no longer present. Per tech line on both issues. Refrigerator is working as designed."

Customer complaint of front right burner heating to over temperature. Inspection of unit shows switch had gone bad and replaced. Tested unit issue resolved. I also instructed customer on burners and the way they operate fluctuating temperature in between on and off to stay at a regular temperature. Issue resolved

"Installed components, tested after installation. Unit is functioning and issue has been resolved."

"Customer states that refrigerator is freezing her food in the crisper. Occasionally, the milk will also freeze. Check freezer for ice buildup. Light does not come on, and fan runs constantly. Slight ice buildup on the front cover, but not excessive. Place unit into diagnostic mode. Contact TechLine, speak to Austin. While waiting, notice test for thermistor is good for open or short. Order light switch (W11445850), and keep things out of way of air path by crisper and ice house. (SR7731372594). Please reschedule when parts arrive.; rqstng P&A on 1 W11445850 (Switch)"

"Inspected unit, ran test on components in diagnostics mode. Components come on during test, unit has bad interface/control. Replace components to resolve this issue.; ordrng 1 W11220420 (panl-cntrl) and 1 W11418917 (Control)"

"Not washing the clothes per customer. F7E5 error code, cleared error code, found the actuator had popped out of the slider. I had an actuator in TS from job 24342, installed, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

"Install components, after installation was preparing to vacuum and charge. Found another sealed system leak. This leak is from condenser unit. Will need to replace condenser to resolve issue. Customer is requesting a swap of unit, explain to customer I was not able to do that and should call Whirlpool to inquire if I swap is possible.; ordrng 1 2313624 (condenser) and 1 W10200037 (drier-tube)"

"Inspected unit, ice formation was causing issue. Did not clear out from previous visit during install. Cleared out all ice. Issue resolved."

Customer states icemaker no longer producing ice but water dispenser is working correctly. Mainly jumping icemaker shows it will harvest but not calling for water. Replace icemaker and water valves to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10420083 (valve)

"Install new valve for icemaker. Test by cycling icemaker, test good. Advised customer to wait minimum 24 hours for ice bin to fill."

"Installed components ordered, issue on this unit has been resolved."

Installed new basket and agitator calibrated unit ran verification cycle issue resolved. It is worth noting however that water pressure/volume is poor either for the house or for this tap.

Tested unit. Evap Fan not running. Replaced fan motor. Fan now works. Job complete.

Tested unit. Screech noise during spin. Found bad belt. Replaced belt. No further issues during testing. Job complete. ; used 1 W11239857 (BELT) from stock

Replaced actuator and belt tested unit everything working properly. Yes to survey.

Replaced fuse and switch. Tested unit everything working properly. Yes to survey

Found serial# was off by 2 digits. Unit still in warranty according to entitlements though. Found drain pump harness cover cracked and not closed all the way. Likely from installers. Harness input was beat up a little bit but is working when I reinstalled correctly. Calibrated and tested washer no issues or error codes found. Washer is working as designed. If issue arises again order lower harness W11405458 and drain pump assembly only for pump cover mainly.

"Checked range, found front panel glass shattered checked all parts and screws. Only need front panel and nameplate to resolve issue. Front panel is OOS will need to be scheduled when available.; ordrng 1 W11176456 (Front panel) and 1 WPW10481433 (Nameplate)"

"Dispatch was sent as in warranty from WP, arrived and discovered dishwasher is actually 1 year OOW according to entitlements. Customer also said that when she called it into WP they said it had a 2 year warranty. Called partner team and spoke with Michelle, she checked on their end and it was dispatched incorrectly as in warranty and was granted a 1 time good will concession PL1 authorization. Authorization# MY131Y1FPL1.Checked dishwasher, complaint is that unit is leaking. Ran diagnostics found no error codes initially but after cycle finished had F7E3 fan miswire. This model did not have a fan, when I opened up front panel. Control board was just sitting down hanging by switch wire. The backers that slide and lock control in place were broken. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11225084 (Control board)"

Noise during drain. Found 3 more nails in pump. Filled unit. Drained. No issues during spin or agitate. No further noise issues. Job complete.

Customer stated that washer would stop when it would go into spin. Found issue to be drain hose was to far down in drain pipe and would allow water to drain out. Fixed drain hose tested unit everything working properly. Yes to survey.

"Customer stated that washer wasnt washing clothes and leaving oil on clothes. Found issue to be faulty gearcase and stator and clutch. Ordering gearcase, stator, and clutch. ; ordrng 1 W10902814 (washplate) and 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch)"

Varied signs of damaged mag however there also appears to be damage to other high voltage components. Will return with all parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11446747 (Transformer)

Ed SR# 7731361929 upon evaluation of the machine I discovered that the discharge line running from the compressor was frosted over resulting in melt water leaks behind the unit. I determined along with techline that this is due to a restriction at the cap tube on the evaporator. ; ordrng 1 WP2188822 (Evaporator) and 1 WPW10143759 (HV Dye Drier)