We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/27/2022
Installed 2 evaporators and drier, checked all welds for leaks. None found. Charged unit with 6oz of refrigerant, both evaporators show a good frost pattern. An unit is cooling. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78413
John L.
Job Details: 04/27/2022
Inspected unit, found unit to be running normally without issues. Temperatures are optimal, unable to find issue with unit. Spoke with customer about unit, customer states that unit runs to long and sometimes noisy. Unable to replicate noise. Asked customer if issue arises again to get a recording of noises being heard, so that we can better determine if unit has an issue. Installed support and issue resolved.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 04/27/2022
I verified a stripped manifold. The regulator seems salvageable but I will reorder as a precaution. Please contact once manifold is available as it is OOS. ; ordrng 1 W11087445 (Manifold)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 4/27 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near San Antonio, TX 78254
Jay
Job Details: 04/27/2022
Replaced thermal fuse and heating element. Cleared out duct. Reinstalled and everything working. Explained to customer that. Pinched or kicked vent tube can and will effect dryer ability.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DB00
Near San Antonio, TX 78258
S
Job Details: 04/26/2022
Upon arrival customer stated the unit would show an f2e1 error code. Verified a faulty console. Ordering 1 W11087460 to resolve issue. ; ordrng 1 W11087460 (Console)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78260
S
Job Details: 04/26/2022
Upon arrival customer stated unit stopped prematurely when the unit was off balance. Contacted tech line and per tech line we have a faulty shift actuator and lower harness thats giving us the issue of the unit not working as designed. Rich SR-7733525430; ordrng 1 W11398781 (Shift actuator) and 1 W11405459 (Lower harness)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near San Antonio, TX 78245
Jay
Job Details: 04/26/2022
Ice maker is working. When you try to dispense it micro switch is not actuating. Removed dispenser panel. Actuating arm broke off. Ordering new dispenser housing assy to fix. ; ordrng 1 DA97-08519A (Dispenser housing)
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Customer stated unit sowed an error code, then unit oven not functioning. Checked errors. Found f3e0 sensor error. Cleared error to test. Unit heats properly. Checked sensor reading after preheat, sensor read 40 degrees too cold. After getting the read out closed diagnostics and went back in at this point sensor read out showing as open and error code came back. Ordering sensor to resolve the issue. Scheduled for soonest availability. ; schdld next appmnt for 5/3 TUE !
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near San Antonio, TX 78233
Daniel
Job Details: 04/26/2022
Unit out of warranty. Customer reported inner glass on oven broken. Upon arrival found unit functioning as it should. Only issue with unit was broken inner glass. Ordering inner glass. ; ordrng 1 WP4449259 (Inner glass)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Converse, TX 78109
Chris S.
Job Details: 04/26/2022
Customer stated the dishwasher was making loud noise. Couldnt duplicate issue dishwasher sounded normal to me. Try to put in diagnostic mode though and having a little bit of trouble ordering control board due to its not responding every time. Part is psp; ordrng 1 W11087226 (control elec)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Schertz, TX 78108
Daniel
Job Details: 04/26/2022
Returned with lid lock to replace. Installed new lid lock and tested unit. Unit now filled as needed but when it came time to drain unit never drained. Had me thinking that the issue the whole time was never the lid lock and that it was the drain pump the whole time. On last visit I was not able to get a cycle started at all. Customer had said that Texas home appliance had said it was a bad control and that they had came and replaced control but never replaced lid lock. On last visit unit kept saying close lid when lid was already closed. It makes sense now that drain pump couldve been the issue for all of this from the get go. Tilted over unit and found a wire on the wire harness connection to the drain pump broken. The drain pump ultimately was never getting any power causing unit to freeze up. Ordering lower wire harness. Will return with part to repair ; ordrng 1 W11590868 (Lower wire harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Cibolo, TX 78108
Daniel
Job Details: 04/26/2022
Customer reported microwave popping all house breakers randomly about 4 times a week. Customer stated microwave works at it should when needed but then sometimes will pop breakers and the whole house will loose power. Checked voltage coming from outlet and outlet was giving correct voltage. Tested out microwave multiple times without any issues. Microwave heats food as needed. Called techline and techline stated that customers should have a electrician come look at house because issue looks like an electrical problem. Techline states there should be no reason why the microwave will cause the whole house to loose power. Let customer know that microwave looks good on my end but that it was recommended to have an electrician come take a look at the house for an electrical issue. Sr 7733522837 Bruce
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA00
Near Helotes, TX 78023
Jay
Job Details: 04/26/2022
Complaint is that theres an alarm noise and ui says over temp. Freezer stays cold but sometimes fridge is a little warmer than it should. When customer goes to adjust temperature or options ui is sometimes unresponsive. Customer showed me the issue but it worked for me. Could not duplicate but did hear the door jar alarm and light multiple times as I opened the door. Ran thermistor test IAW tech sheet. Everything ok. Customer has to cycle power to get the alarms to stop. No error codes. Suspect UI PN W1141187. Customer wants some time to think over repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Daniel
Job Details: 04/26/2022
Customer reported excessive vibration on unit since day 1. Customer wasnt sure if thats how unit functioned but wanted to get it checked out before warranty ends. Upon arrival found no error codes. Unit successfully completed diagnostic cycle. Tested unit on drain and spin and unit sounded a little off balance. Checked unit with a level and found the front of the unit was higher than the back. Leveled the front 2 feet correctly and unit spun smoothly without any excessive or irregular noise. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/26/2022
Occasional water pooling in bottom of tub. Good drain. Drain hose installed correctly. Possibly failing check valve on hose. Will install new drain hose. ; schdld next appmnt for 5/3 TUE !
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/26/2022
Customer ordered control. Installed new control. Having same issue. Unit will lock and then sit there and will not advance. Contacted tech line. Went over troubleshooting. Techline suggest it is a communication issue between the motor control or the UI. Advised customer that UI is NLA. Will try to install new motor control. If issue is not resolved with motor control , then The fault is from the UI. ; ordrng 1 WPW10374126 (Motor Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Complaint of temp 30 degrees off. Checked for errors, none found. During diagnostics found the sensor is reading around 40 degrees Fahrenheit (well under room temp) and the calibration offset set to minus 20. Tested unit and found that the unit heated to over 100 degrees hotter than set temperature and didnt turn back on until was 50 degrees cooler than set temp. Allowed unit to heat up again after it reached its low point and it heated up to about 35 degrees hotter than set point. Average temp swing is 80 degrees, which is out of spec. Issue is with the temp sensor. Ordering temp sensor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMC30516HZ0
Near San Antonio, TX 78258
S
Job Details: 04/26/2022
Upon arrival advised customer that the microwave oven has no parts available. Contacted DH to confirm and he stated no parts are available for the unit. Searched through marcone, service matters, and sears parts direct and no parts available.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near San Antonio, TX 78218
Garry
Job Details: 04/26/2022
Customer complaint of DW not draining. Verified proper power, polarity, and wiring. Found fault codes F9E1(Not Draining), and F5E1(Door Switch Stuck Open). Found proper voltage supply to drain pump motor and that motor measured proper resistance value. Found plug left in disposal, preventing drain flow. Knocked out plug, reconnected drain hose, and tested for leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78232
S
Job Details: 04/26/2022
Upon arrival customer stated unit would leak badly from the unit. Tested unit and found no error codes. Checked hoses and drain pipe. Found that the stand pipe for the drain pipe was completely clogged causing back-flow. Advised customer to have a plumber clear the blockage to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/26/2022
I verified root of the issue was a venting constriction. Customer agreed to correct issue. Replaced faulty heater and thermostats. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/26/2022
Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78232
S
Job Details: 04/26/2022
Customer stated the dryer did not need to be worked on. Leak coming from washer. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kerrville, TX 78028
Sebastian
Job Details: 04/26/2022
Replace parts as per last diagnosis. Tested unit found that unit is working properly
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Boerne, TX 78006
Sebastian
Job Details: 04/26/2022
Changed out the pump and sensor on the unit verify that the unit is running properly at the moment closing out tickets customer to monitor
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0AS00
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Last trip found faulty console causing issues. Replaced console to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kerrville, TX 78028
Drew
Job Details: 04/26/2022
Upon arrival received error code f2e1 f3e2. Found faulty ui. Replaced ui. Ran test mode and unit passed. Ran unit in power wash to verify it was working as designed. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
Jim G.
Job Details: 04/26/2022
Replaced control. Verified thermistors were in range. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 04/26/2022
Called and left customer voicemail. Arrived and knocked no answer. Read through work completed and noticed customer called in and cancelled appointment.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Kerrville, TX 78028
Drew
Job Details: 04/26/2022
Upon arrival called tech line spoke with Chris received Sr 7733525272. Replaced door switch and still wasnt getting voltage. Replaced acu and door lock got voltage but drain pump turned on and wouldnt shut off and F5e1 popped up. Tech line found the wrong acu was sent also found a loose wire on a connector. Removed new acu and installed old one, per tech line removed old harness from ui and replace the new one and unit worked. Ran diagnostics and unit tested as designed. No further issues at this point
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/26/2022
Last trip found failing valve. Replaced valve and still having water flow issue. Pulled unit out and removed water supply line, tested pressure there and found water barley trickles out of water supply line. Advised customer to contact a plumber to resolve the water supply issue. No further issues at this point. Unit is functioning properly. Unit is still under manufacture warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/26/2022
Customer stated the icemaker was still giving out crush ice found issue to solenoid. Replaced solenoid tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78216
S
Job Details: 04/26/2022
Upon arrival customer stated unit would not spin on sanitize cycle. Tested unit and found no error codes. Turned u it on to see what settings were on the sanitize cycle. Verified that the units spin mode was turned off. Advised customer that units spin mode was off and to increase the speed to have proper draining. Saw that customer install and instruct was not used and were using the customer install and instruct. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near San Antonio, TX 78249
Drew
Job Details: 04/26/2022
Upon arrival replaced drain tube with kit from service pointer. Customer was still concerned with no ice production. Called tech line spoke with Steve and received Sr 7733523035. Was told to check multiple points for proper voltage. At the ice maker wasnt receiving any, found loose wire on the 12 pin connector. Fixed it, then had proper voltage. Didnt have a proper fill. Used jumper wire to fill. Per tech line customer needs to change filter, if issue is still present replace valve. No further issues at this point. Customer will reach out if valve is needed.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Boerne, TX 78015
Sebastian
Job Details: 04/26/2022
Found that the unit is not engaging in a full spin found an error code for basket engagement failure found that the gear case is definitely leaking oil down into the clutch and slider must rebuild the gear case all the way down and replace basket to resolve issue ; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stator motor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11178227 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/26/2022
Tested unit. Slow leak from inlet valve. Will replace part. ; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS00
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/26/2022
Customer stated message stuck on screen for when attempting to self clean, and message not going away. Attempted to clear message by entering diagnostics, didnt clear message. Reset power to unit and message went away, checked errors and found numerous f6e0 communication errors. Unit needs new console. Contacted AIG to get authorization for repair, spoke with Whitney. Gave Whitney the info she asked for, came back and stated repair is approved, she stated on their end part shows as under 400 so didnt need the authorization. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Boerne, TX 78006
Sebastian
Job Details: 04/26/2022
Found control panel had a cosmetic ding in it ordering new console panel customer to contact us when part arrives. Appears to be under cosmetic warranty; ordrng 1 W11531750 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near San Antonio, TX 78213
Garry
Job Details: 04/26/2022
Customer complaint of touchpad not responding to physical input. Power-cycled unit and found restored functionality to touchpad. Job complete, unit testing good. No further issues at this time.
We serviced a
KITCHEN AID WALLOVEN
Model KODC304ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 04/26/2022
Dotties office number. Customer stated oven broiler staying on found issue to be faulty control board. Need to oder control board and temperature sensor.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78414
Adam
Job Details: 04/26/2022
Customer complaint of gasket falling off on bottom half of the freezer door. At time of appointment I did try to receipt door gasket but because of something blocking it on the door side in the seam gasket will not fit correctly. Will need to replace freezer door to resolve issue; rqstng P&A on 1 W10634625 (dor-fip bl) and 1 W10518672 (nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78418
Adam
Job Details: 04/26/2022
Received a message from work stating job has been canceled.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78404
Adam
Job Details: 04/26/2022
Customer complaint of unit not turning on. Inspection of unit shows control board not receiving power but socket showing correct voltage. Tried replacing control board with pre-ID component but unfortunately new control board was broken as well. Send back as defective pictures in SD-QuickPic. Order new control board to resolve issue; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 04/26/2022
Inspected unit, removed drain line from disposal and used wet vac to pull water. Vac was unable to pull water, so removed unit from cabinet and found boot to drain line was pinched off not allowing for water to pass through. Repositioned line to remove stress from drain boot and secured at that position. Tested unit and verified drainage, unit is now pushing water out without issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Corpus Christi, TX 78415
Adam
Job Details: 04/26/2022
Customer complaint of not getting unit to wash or fill with water. Inspection of unit shows error code for Basket re-engagement failure and Water hazard. Manual testing hot and cold valves and drain pump shows no issue with water system. Manually testing between agitate and spin on the other hand shows failure to shift. Will need to replace clutch and slider to resolve the issue; ordrng 1 W10905022 (clutch) and 1 W10905025 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 04/26/2022
Customer complaint of unit no longer producing ice. Inspection of unit shows icemaker has lost home position and water valve has slight leak. Replace icemaker and valve to resolve issue. Having trouble locating complete icemaker kit. Reschedule job for tomorrow April 27 to contact tech line; ordrng 1 W10498995 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 04/26/2022
Installed icemaker and bin, issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HB1
Near Rockport, TX 78382
Michael
Job Details: 04/26/2022
The top elements arent working. F6E0, 10 different times, oven UI lost communication, per tech sheet, if the oven light comes on and off when the door is open and closed to replace the HMI. Ordered the part, no ETA, please reschedule when the part comes in ; ordrng 1 W11339764 (Control)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 04/26/2022
I didnt see anyway to test the agitating cycles manually. Started a wash cycle, its making a rattling noise, canceled the wash cycle and drained the water, tested the spin cycle maker, it sounds smooth and normal, no issue with the gearcase. Removed the wash plate it looks like the wash plate is stripped out where the lock washer sits, I put it back in place and tightened it, still making rattling noise. Ordered the wash plate/complete with washers and the screw. Please reschedule the customer when the part comes in ; snapped 1 QuickPics
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Corpus Christi, TX 78411
John L.
Job Details: 04/26/2022
Installed pump and controller, ran unit to verify function. Unit is now producing a ice as it was designed to do. Issue has been resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 04/26/2022
Installed control, tested after installation. Unit running as designed, issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near Portland, TX 78374
Michael
Job Details: 04/26/2022
The ice maker isnt making ice, tested the harvesting cycle, the test failed 23 motor fault. Confirmed the ice maker is needed, please reschedule the customer when the part comes in ; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 04/26/2022
Installed water valve tested unit issue resolved
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78260
Garry
Job Details: 04/25/2022
Job complete.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 04/25/2022
F0E1, F0E2, F5E4 several error codes but the most telling was an oversuds. I verified that the lines are clear and pressure sensor was functional. Educated on detergent levels and cleaning machine. Used wire tie to secure pressure hoses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Jim G.
Job Details: 04/25/2022
I was able to verify that the machine was simply off. Educated customer on the 1,0 button. Issue is resolved. ; ordrng 1 W11026494 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Daniel
Job Details: 04/25/2022
Realized upon arrival that I did not have a helper assigned to ticket. Rescheduling for Friday 4-29-22 with helper. ; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78250
Garry
Job Details: 04/25/2022
Customer complaint of no-cool in FC & RC. Found issue to be faulty defrost bi-metal. Ordering Evaporator Harness(W11551372) to resolve issue. Defrosted evaporator and placed unit in 8-hour defrost mode for time being. Tech to remember to return unit to factory default defrost setting at time of repair. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11551372 (Evaporator Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/25/2022
Customer stated unit not drying. Found rinseaid not being used. Tested unit to ensure proper functionality. Unit is functioning as designed. Educated customer on importance of rinse aid and how to use unit. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/25/2022
Customer stated that sometimes the soap pods wont dissolve and wasnt getting hot. Checked errors found f4e3 wash motor issue and f7e1 heater programmed off due to motor issue. Ran diagnostics testing to check unit, no motor function. Skipped through tests to check the heater circuit. Ordering sump assembly to resolve the issue. Scheduled for soonest availability per NR; ordrng 1 W11087376 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/25/2022
Customer stated that refrigerator still wasnt cooling and freezer and fridge section. Found issue to be bad evaporator fan motor and evaporator harness ordering evaporator fan motor.; ordrng 1 WP2315549 (evap fan motor)
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS5
Near San Antonio, TX 78201
S
Job Details: 04/25/2022
Upon arrival customer stated units bottoms drawer was not flush. Found that the right side rail came off. Readjusted rail and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
S
Job Details: 04/25/2022
Upon arrival customer stated unit would not heat. Tested unit and verified a faulty heating element. Replaced heating element with new and tested unit. Unit functions as designed. No further issues at this point. ; used 1 279838 (Heating element) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ04
Near San Antonio, TX 78254
Garry
Job Details: 04/25/2022
Customer complaint of ice accumulation on evaporator cover. At the time of my arrival unit had successfully defrosted, but Defrost Thermostat showing shorted in diagnostic testing. Remove unit from Adaptive Defrost and placed it into Forced Defrost to routinely defrost every 6 hours. Ordering Evaporator Wire Harness(W11260592) to resolve issue. Tech must remember to remove unit from Forced Defrost and return defrost programming to factory default setting of Adaptive Defrost at time of repair. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11260592 (Evaporator Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Complaint is that unit is not cooling or freezing . Model and serial number were different from ticket to Id tag. Changed to show correct. Unit is in warranty. Part not applicable to unit. Ordering correct part. Customer asking for first availability of the day. ; ordrng 1 W11547180 (Start device)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78217
Chris S.
Job Details: 04/25/2022
Customer stated that led module fridge doesnt work replaced led module. Tested unit everything working properly. P&L are covered per service pointer S84638.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near San Antonio, TX 78247
Douglas H.
Job Details: 04/25/2022
Customer stated unit giving loud noises during baking., had video of the noise. Found to be caused by the convection fan. Found that the fan blade was slightly warped after I removed the convection assembly cover. Adjusted the fan blade to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please Order W11414552 convection assembly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78247
Daniel
Job Details: 04/25/2022
Customer reported freezer ice maker not producing ice. After inspection found that ice maker had ice in it but had not dumped the ice. Checked for voltage on ice maker and ice maker was getting proper voltage. Made ice maker harvest and ice maker successfully dumped ice and re filled. Ordering new ice maker due to ice maker never dumping ice and stopping production for no reason. Will return with part to repair. ; ordrng 1 W10886939 (Freezer ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78238
Garry
Job Details: 04/25/2022
Customer complaint of icemaker not dispensing ice. Arrived to find ice chute completely filled with collection of crushed ice and water. Potential issue with Separator Assembly, possible blockage from crushed ice preventing separator door from closing properly. Cleared ice blockage and tested dispenser. Dispenser working as designed. Ordering Separator Assembly(W11098702). Customer to monitor function for repeat of same issue and to communicate with me upon my return. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11098702 (Separator Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/25/2022
Customer reported a cooling issue. Cooling issue caused by the faulty Evap harness that was ordered on first visit as the Evap is frozen over completely. All parts previously ordered are needed to resolve the issues unit is having. ; O-emld tckt
We serviced a
JEN AIR COOKTOP ELECTRIC
Model JED8430BDB
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/25/2022
Customer stated RF burner not functioning properly, found issue with burner as has a burnt out portion on the element and found the infinite switch isnt send proper voltage. Ordering burner rf and rf switch to resolve the issue. ; ordrng 1 WPW10162365 (Element RF) and 1 WP74008248 (Infinite switch)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS04
Near San Antonio, TX 78248
S
Job Details: 04/25/2022
Upon arrival with the assistance of Doug we replaced the top blower. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near Helotes, TX 78023
Sebastian
Job Details: 04/25/2022
Found that the relay from the control is not feeling any power to the lights whatsoever pictures and video were taken dont know how to attach a video but upon request can provide. Control is on back order customer reach out when part arrives; rqstng P&A on 1 W11552018 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HV01
Near San Antonio, TX 78245
Jay
Job Details: 04/25/2022
Replaced control and ui. No codes. Broil working now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Jesus C.
Job Details: 04/25/2022
Performed evacuation and recharge of unit following service pointer provided. Having same isssue. Called tech line. Unit is not repairable. Customer will need to contact customer service for further assistance. File number 7733459191. Customer service numnpber 1 (866) 698-2538. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/25/2022
Tested unit. Water leaking from front of tub. Set unit leaning back. No leaks during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Helotes, TX 78023
Sebastian
Job Details: 04/25/2022
Not sure how we ended up with the wrong control but somehow we got the wrong control order and correct control to resolve issue; rqstng P&A on 1 W11024149 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Replaced washplate. Also checked for any damage to tub. None found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jay
Job Details: 04/25/2022
Replaced damper. Verified it opens and no leaks when shut. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/25/2022
Fridge moved across the street to 12631 Cygnus. Tested unit. No display from control. No cooling. Control not responding. Cannot enter programming mode. Will need to replace control. ; ordrng 1 W11524469 (Control)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/25/2022
Last trip found failing damper control. Replaced damper to resolve the issue. Unit testing good now with normal noise.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/25/2022
Tested unit. Found wiring damaged at terminal block. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/25/2022
I replaced the ice chute door. Issue is now resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/25/2022
Removed panels. Removed and reinstalled ice maker. Reinstalled components. But would make a loud noise every ~10 minutes. Waited 20 and no noise. Tested ice maker. Unit harvest and fills. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Daniel
Job Details: 04/25/2022
Customer reported ice maker not working once again. Upon arrival found water chute on ice maker frozen up which was causing water to pour into ice bin when ice maker would call to fill. Called tech line and techline stated to make sure freezer was at 3-4 degrees. I dont have a temp probe but I adjusted freezer to 3 degrees and let customer know to keep an eye on food items and see if the temp change prevents the ice maker from freezing up. Tech line stated for me to return with water valve in case water valve is leaking water into ice maker. Ordering water valve. Will check on ice maker next visit to see if the temp change made any difference. Sr 7733510427; ordrng 1 W11043013 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78260
Jim G.
Job Details: 04/25/2022
I attempted to repair the machine and had to use the module. Kurt SR# 7733507464 I verified a broken wire to the freezer module. Techline deemed it unrepairable.
We serviced a
JENNAIR ICEMAKER (STANDA
Model JUIFX15HX00
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Upon arrival unit had no power. Removed unit and found a loose wire at the compressor unplugged and re plugged unit. Unit turned on. Unit had a full reservoir, emptied out reservoir. Ran diagnostics and unit shorted out after fill. Called tech line spoke with Ed received Sr 7733514071. Found leaking from insulation and drain tube from bin. Was told to shave the outer portion of the tube as it may have prevented a seal, did so, and didnt resolve issue. Was told to plug the hose and see if it still leaked which it did. Was told to give the customer the Sr # and someone from whirlpool customer service will reach out to customer. Called tech line again to update number as we had the wrong one, spoke with Kurt. No further issues at this point until engineers get bad to tech line.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Bandera, TX 78003
Sebastian
Job Details: 04/25/2022
Adjusted door tightened hinges and fixed freezer drawer dragging issue. Kind of handles found a scratch but unit is out of cosmetic warranty
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/25/2022
Found evidence that splutch was not engaging properly. Replaced splutch and belt. Ran diagnostic. Unit testing good no more clicking or squealing.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near Mico, TX 78056
Sebastian
Job Details: 04/25/2022
Found that the unit is registering for even though its empty indicating the sensor is faulty coating for pump replacement customer also explained that ice would be touching the probe in the unit would continue to make ice check resistance of thermistor with no ice touching the bin found resistance to be about 4K the thermistor is definitely off ordering thermistor as well adding in filter and cleaner instructed customer that I will start off a cleaning cycle; ordrng 1 W11542867 (Pump) and 1 F2WC9I1 (Filter) and 1 W11179302 (Cleaner) and 1 WPW10511923 (Thermistor)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Adkins, TX 78101
Daniel
Job Details: 04/25/2022
Customer reported dryer not starting up. Upon arrival customer powered on unit and unit started up as needed. Customer stated he hadnt been able to use unit for 2 days. Customer had flipped breaker. Only error code found was F2E1 which was hmi stuck button which is usually caused by someone holding button for too long. Cleared error code. Tested unit in multiple cycles and found no issues at all with unit starting up. Heating element kicked on as needed. Perhaps unit just needed hard reset. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8700EC1
Near San Antonio, TX 78232
S
Job Details: 04/25/2022
Upon arrival customer stated unit would not heat and had a terrible experience from the last company out to service the unit. Noticed multiple screws missing which are on order. Also verified a faulty heating element and thermostats. Ordering thermostats to resolve issue. Replaced faulty heating element that I was sent with since the last one had burnt out. Order the high limit thermostat as well as 8 missing screws. WP8557403 high limit thermostat and WP489463 screws; ordrng 1 WP8557403 (High limit thermostat) and 8 WP489463 (Dryer screws)s
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78229
Garry
Job Details: 04/25/2022
Customer complaint of icemaker overproducing ice. Found issue to be disconnected bail arm. Reconnected bail arm and returned unit to operation. If customer continues to experience this issue, Icemaker(W11556926) will need to be replaced. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Mico, TX 78056
Sebastian
Job Details: 04/25/2022
Replaced water valve found that unit only has cold water and on and on one side was unable to save tubing. Unit is only hooked up to cold water right now
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/25/2022
Customer does not need service at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78254
Sebastian
Job Details: 04/25/2022
Found that the drain system was plugged up with no air gap also went over how the soap system works with customer for contingency replace two parts the last technician ordered control and soap sensor as the soap sensor system was acting a little wrong explain to customer that we have it set the times too but ultimately the soap thats in there is not concentrated so it might over soap and not read soap correctly at the sensor level
We serviced a
SAMSUNG DRYER
Model DV48H7400E
Near San Antonio, TX 78254
Sebastian
Job Details: 04/25/2022
Customer was unaware of the warranty situation being that the unit began to spin again for him hes gonna wait till it fails again before committing to service fee
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED8430BDB
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Customer was concerned with the cost of sc dude to age of unit and ultimately decided to not proceed with repair