Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated unit intermittent ice making and intermittent dispensing. Found left door switch not being fully engaged. Also found wire harness to front of ice maker loose. Secured loose connection. Ice maker harvested and called for water. Installed spacer to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 WPW10221048 (SPACER) from stock
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Near San Antonio, TX 78240
Richard G.
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the unit has ice buildup on the coils. Verified issue. Will need to replace evaporator harness. Evaporator repairs covered under extended warranty. Collected service call fee.; ordrng 1 W11033168 (harns-wire)
Near Bandera, TX 78003
Justin
Job Details: 11/06/2020
RANGE WHIRLPOOL WFC150M0JB0 "F2E1 stored in unit, will need to replace control. Control is PSP item, will schedule for next week. ; ordrng 1 W11432568 (CONTROL )"
Near San Antonio, TX 78257
Colton B.
Job Details: 11/06/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue was that refrigerator was leaking in the back. Found drain line to be blocked. Removed blockage from P trap. Unit testing good. Collected service call.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/06/2020
WASHER MAYTAG MVWB765FW3 Issue is that the lid is broken. Customer has to push down on lid to get it to lock. Ordering new lid and returning.; ordrng 1 W11259006 (lid)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MSS25C4MGB0 Customer stated that there are temperature concerns. Reviewed use and care with customer. Unit is functioning normally. Called CXC spoke to Natalie. I&I now fulfilled. SR7729210662
Near San Antonio, TX 78218
Shawn W.
Job Details: 11/06/2020
RANGE WHIRLPOOL WFC150M0EB4 "I found that the 240 VAC outlet had no potential to move electrons. I found that the circuit breaker for both the oven and the dryer outlet were turned off. I turned them back on. I tested the oven, all loads are functioning as designed. Unit is now fully functional."
Near San Antonio, TX 78244
Shawn W.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4815EW1 I found that the unit has an extreme grinding sound. The unit has damage to the motor that is causing the motor to run but out of line on the brackets. Parts ordered.; ordrng 1 279827 (motor!dryer) and 1 348780 (base motor) and 1 WP3404162 (clamp) and 1 WP488729 (screw) and 1 WP488729 (screw) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 1 WPW10121316 (clamp)
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4950HW0 Tested dryer. Not heating. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/06/2020
RANGE WHIRLPOOL WEE750H0HV1 Replaced console and control. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2020
REFRIGERATOR KITCHEN AID KRFC704FSS02 Replaced door and UI. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED7120HW0 Techline told last tech to replace control and console. Replaced both to resolve the issue. Unit still not functioning properly. Managed to make unit run. Reordering control to resolve the issue fully. Part on b/o; ordrng 1 W11413575 (CONTROL)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDC10FXSS5 Harness was visibly burned. Control seems to have been at fault it will also require replacement. ; ordrng 1 W10871222 (harns-wire) and 1 W11035586 (cntrl-elec)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Double checked diagnosis. Issue not a SS issue. Got almost a full frost pattern in the short time unit plugged in and blowing cold. Issue lies in control and thermistor. Ordering control and thermistor. Parts on b/o; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (THERMISTOR )
Near , TX 78025
Colton B.
Job Details: 11/06/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS11 "Issue is oven not getting up to temp and oven light not shutting off. Found F3E0 error code. Tested temperature sensor from control, that tested good. Plugged back in and ran it. Unit now gets up to temp and light no longer comes on. Everything is looking good. Calibrated unit as well."
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4816FW2 Swapped out the suspension to resolve noise and function issues. Unit testing good at this time with no further issues
Near Kerrville, TX 78028
Colton B.
Job Details: 11/06/2020
RANGE WHIRLPOOL WEE510SAGW "Replaced oven sensor, issue still persists. Unit needs control. Will call customer when it comes in. ; saved tckt"
Near Floresville, TX 78114
Shawn W.
Job Details: 11/06/2020
WASHER SAMSUNG WF42H5000AW/A2 "Replaced the needed shocks. Tested unit on Spin Only cycle. Unit is spinning very smooth and well, as designed."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/06/2020
DRYER WHIRLPOOL WGD9620HW0 "Replaced ui on dryer unit is working as designed connecting to work no issues, job complete."
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4850HW0 Tested dryer. Found terminal block damaged. Will need new block. ; ordrng 1 279320 (terminal block)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE104ESS1 Replaced sump assembly to resolve the issue. Unit testing good now. Gave customer part at wholesale cost due to misdiagnosed the first trip. Collected part cost at wholesale cost.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that the oven is not heating to proper temperature. Preheated oven to 500 degrees, per customer’s request. Checked temperature in oven, temperatures were consistent until about 400 degrees, then the oven temperature display started to surpass the temperature reading. When oven reached 500 degrees, actual reading was at 450. Temperature is ranging from 435 to 472. Oven attempts to reignite when temperature drops to 450 but does not always light. Found temperature dropping down below 400 degrees. Will order oven temperature sensor and reschedule oven igniter. ; ordrng 1 W10833885 (sensor)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/06/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 Call tech line spoke to Andy. Part number which was unavailable should end with a zero. Order incorrect part to resolve issue.; ordrng 1 Wpw10128850 (arm)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2020
DRYER MAYTAG MEDB955FC1 Replaced valve. Issue resolved.
Near San Antonio, TX 78247
Jim G.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Rocker ( door) Switch is visibly damaged. ; ordrng 1 W11396033 (SWITCH ROCKER )
Near , TX 78015
Douglas H.
Job Details: 11/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Console froze. Found F6e4 communication error from UI to main control. Ordering console to resolve the issue. Part on b/o; saved tckt
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 11/06/2020
RANGE KITCHENAID KDRS467VSS05 "Replaced blower due to not reaching high speed after replacement the first time unit is working as designed no issues, no error codes found during testing or operation of self clean. Job complete."
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4816FW2 Swapped out the suspension to resolve noise and function issues. Unit testing good at this time with no further issues
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/06/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 Call tech line spoke to Andy. Part number which was unavailable should end with a zero. Order incorrect part to resolve issue.; ordrng 1 Wpw10128850 (arm)
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4850HW0 Tested unit. Not heating. Found terminal block damaged. Replaced terminal block. No further issues. Tested to complete. ; used 1 279320 (BLOCK-TERM) from stock
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Our customer is having a problem with the unit dispensing cubed ice, it is only dispensing crushed ice. Noticed that the solenoid is not functioning as designed and needs to be replaced. Part ordered.; rqstng P&A on 1 WP2152713 (solenoid)"
Near San Antonio, TX 78213
Tommy B.
Job Details: 11/06/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Customer stated that the issue is the door interface functions intermittently. Sometimes the display is not visible. She has been solving this issue by resetting the circuit breaker. Ordering a new door to resolve issue.; ordrng 1 W11205123 (door/mw)
Near San Antonio, TX 78247
Jim G.
Job Details: 11/06/2020
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Replaced door. Issue resolved.
Near Comfort, TX 78013
Tommy B.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Customer stated that the unit did not cool to desired temperature. Found issue to be faulty start device. Ordering new start device to resolve issue. ; ordrng 1 W10591671 (start-dev)
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Tested unit. Not dispensing ice. Found ice buildup on auger. Removed ice buildup. Now dispensing ice. No further issues. Tested to complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the unit is not drying dishes properly. Entered diagnostics and found no error codes. Ran unit through automatic test. Unit is operating as designed. Customer’s rinse aid dispenser is empty. Heater is heating properly. Left customer with leave behind showing tips for assisting the drying process. Did not find anything wrong with unit. Tested to complete.
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 11/06/2020
RANGE KITCHENAID KDRS467VSS05 "Replaced blower due to not reaching high speed after replacement the first time unit is working as designed no issues, no error codes found during testing or operation of self clean. Job complete."
Near Schertz, TX 78154
Shawn W.
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB4949SDH3 "Found that the unit had 120 VAC at the terminal box but was intermittent. The wiring in the terminal box needed to be re-wired. Tested unit, if fills, washes and drains. Fully functional."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Customer stated unit will restart cycle after door is opened and shut. Found f5e2 latch error and f2e1 stuck key. Found console partially unresponsive. Ordering control, console and latch to resolve the issue. Warranty expiration 11/6/2020, but since service prior to expiration, repair will under warranty. All parts on b/o; ordrng 1 W11225084 (CONTROL) and 1 W11395600 (CONSOLE) and 1 WPW10653840 (LATCH)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/06/2020
DRYER MAYTAG MED6630HW1 Complaint is unit leaking. Found leak coming from water valve tube. Fixed leak. No further issues during testing. Job complete.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/06/2020
OVEN ELECTRIC (D WHIRLPOOL n/a "Called customer while in route asked customer for purchase date Dec ‘96, advised customer of service call fee. customer stated they no longer need service. Job complete."
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG510S0HS1 Unit not under warranty. No service needed.
Near Comfort, TX 78013
Colton B.
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB8959SKZ "Issue was an F8E0 error code. Found float switch wire harness not pushed in all the way. Pushed wire connector in, unit testing good."
Near San Antonio, TX 78253
Justin
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Need to replace freezer door slides, switch light and ice maker. ; ordrng 1 W10884390 (icemaker) and 2 W11265130 (slide)s and 1 W11396033 (LIGHT SWITCH )"
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Unit not cooling properly. Fresh food at 50. Freezer at 0. Will need to replace control and thermistor. ; ordrng 1 W11203924 (contrl-box) and 1 WPW10384183 (thermistor)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC300ESS "Checked refrigerator found no issues with inner liner of freezer, did find gasket not sealing properly adjusted gasket unit is sealed job complete."
Near San Antonio, TX 78254
Justin
Job Details: 11/06/2020
VENTHOODS UNKNOWN UXT5530AAS3 "Was able to fix control section, was pushed inside vent hood frame. Unit does have did cosmetic damage that’s not repairable. Customer is aware"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer complaint is that the unit is not heating on bake or broil. Verified unit has a bad igniter. Customer states Whirlpool said they would cover the repair since it is recently out of warranty. Called CXC and spoke with Nancy. Repair is being covered by Whirlpool. Authorization WT90J00APL1
Near San Antonio, TX 78259
Jim G.
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Control is not in bin. Will reschedule and reorder part as needed. ; ordrng 1 W10854231 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW4816FW2 Loose nut on cam. Tightened. Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/05/2020
RANGE JENNAIR JES9800AAB "Checked range found bad control board and oven sensor, spoke to customer about repair, customer will call to continue service. Collected service call fee.; rqstng P&A on 1 74004943 (sensor,oven (lwr)) and 1 74005747 (panl-cntrl)"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/05/2020
RANGE KITCHENAID KDRS483VSS04 Upon arrival I did finally any stored codes. Reset unit.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/05/2020
REFRIGERATOR SAMSUNG RF30KMEDBSRA/AA Checked ice maker found ice build up at ice maker container ordering ice maker kit to resolve issue. Collected service call fee.; ordrng 1 DA82-02697A (ICE MAKER)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Defuser is at fault. Rescheduling for return to repair with part. ; schdld next appmnt for 11/9 MON 2-6
Near San Antonio, TX 78253
Justin
Job Details: 11/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Need to order light assembly and continue with console. ; ordrng 1 WPW10734063 (light-ind)
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/05/2020
RANGE KITCHENAID KFEG500ESS3 Installed new glass door. No further issues. Tested to complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Our customer has a recent development in which the ice maker stopped producing ice. Under test 56 I discovered an E2 error code, motor lost position. Ran test 57 to harvest ice maker, the motor was not rotating CW to home position. During test 59 motor test, same result. This unit will need the ice maker replaced. Part ordered by parts department. W11294907.; O-emld tckt"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG530S0ES0 Last trip found faulty burner head. Replaced burner head to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Tested unit. E6 error code on ice maker. Good harvest. Good water fill. Called techline. Found ice bix fan is bad. Will need to replace fan. ; ordrng 1 W10846539 (evaporator fan blade)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/05/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Checked dishwasher found 2nd shelve off track reseated into track no issues, unit is working as designed. Job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/05/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Need to order control and signal harness, as well as replace console again. ; ordrng 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/05/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Recalibrated oven. Issue resolved. Used wire tie to correct a loose harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78253
Justin
Job Details: 11/05/2020
DISHWASHER KITCHEN AID KDPM354GPS0 Replaced control panel and tested to complete.
Near Cibolo, TX 78108
S. L.
Job Details: 11/05/2020
WASHER MAYTAG MVWB765FW3 Removed console replaced inlet valve. Reassembled ran test all valves working. Ran calibration and test cycle all operations normal.Did find hot side supply hose has very small leak at where braided part meets fitting advised customer to replace hose.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/05/2020
ICEMAKER (STANDA SCOTSMAN CU50PA-13 I contacted Brian at Scottsman and verified a faulty bin thermistor. ; ordrng 1 11-0617-21 (kit temp control bin)
Near Live Oak, TX 78233
S. L.
Job Details: 11/05/2020
OVEN ELECTRIC (D MAYTAG MER6600FZ1 Cell number is 2107441269 Found main control bake relay stuck closed bale element staying on. Needs new control. Called safety spoke to Michael sr 7729192660 number authorization number MT8WP00WPL1 parts labor covered SSB has 2 in stock rescheduling Friday.; ordrng 1 W11092468 (cntrl-elec)
Near San Antonio, TX 78230
Richard G.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the leds in the refrigerator and freezer have gone out. Replaced module in the freezer section. All leds now functioning properly.
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/05/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Last trip found cabinet needed to be sealed and EVAP secured to the back wall. Used clamps, wire ties and screws to secure EVAP to back wall. Used adhesive to seal liner to cabinet. Unit testing good now. Collected part costs."
Near San Antonio, TX 78250
Douglas H.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Customer stated unit cooled really good for a bit and then started creeping up in temp. Checked temps got 52 in rc and 9 in fc. Checked pressures pressures in a normal range. No indication of leak or restriction. Finding issue to be temp regulator UI. Ordering UI to resolve the issue. Part under 1 yr part warranty. Part oos. ; ordrng 1 W10759802 (UI CONTROL)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Notes state there is frosting on the freezer section. Arrived at home and found refrigerator cooling as it is supposed to. Did not see any frosting in freezer section. Customer states they have had no issues with the unit since my previous visit. Unit is good to go.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip when spoke with Techline, they stated if leaning unit back didn’t resolve the issue to replace UI and valve. Replaced both to resolve the issue. Unit testing good now. No further issues at this point."
Near San Antonio, TX 78263
S. L.
Job Details: 11/05/2020
WASHER WHIRLPOOL MVWX655DW2 Found unit has no error codes checked valves checked agitate and spin functions educated customer on loading and soap usage advised customer that unit is HE uses less soap and water than previous models. Advised customer to operate unit as designed and it will effectively clean items unit operating as designed. Install instruct today.
Near Schertz, TX 78154
Shawn W.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced the freezer compartment thermistor. Freezer is now functioning as designed. Our customer paid for this part and labor at. And paid our service fee on the previous visit. The remaining balance when we go out to fix the light module."
Near Kerrville, TX 78028
Colton B.
Job Details: 11/05/2020
WASHER MAYTAG MVWC465HW2 Issue was that washer was not working properly. Plugged unit in and it did a 3 to 5 minute drain and then it worked fine. Got an off balance error code. Unit probably canceled a cycle then the customer unplugged it. Talked to customer about load and detergent usage on new washers. Everything checking good at this time.
Near , TX 78015
Douglas H.
Job Details: 11/05/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty per closing documents on home.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/05/2020
DRYER MAYTAG MEDB725BW0 Issue is a squeaking dryer. Upon further inspection the issue appeared to be the pulley. Replaced pulley with dryer repair kit. RV on the blower belt. Parts were same cost so I did not charge anything extra. All costs were collected on last call.
Near San Antonio, TX 78222
Jesus C.
Job Details: 11/05/2020
DISHWASHER AMANA ADB1400AGB3 Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. Drain is good. No further issues. Tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/05/2020
COOKTOP ELECTRIC JENN-AIR JED4430WB02 Removed plate to remove excess paper. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Unit not powering on. Found thermal fuse blown, replaced that to power unit on. Then found unit not heating. Found thermostat blown as well. Replaced that to resolve heat issue. Unit now performing as designed. No further issues at this point."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KBFC42FSS00 "Found that the units control board and user interface is intermittently turning on and off causing the display to turn of and on with a chirping sound. Called DH. This unit will need a new main control board. The control board is discontinued but there is a Service Kit according to Technical Service Pointer W10802724C the part number is W10823814. Our parts department has already ordered the part. Our customer paid our service fee.; ordrng 1 W10823814 (cntrl-elec)"
Near La Vernia, TX 78121
S. L.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found no leaks in sealed system found FC evaporator iced over no defrost tested bi metal bi metal opens at 20 degrees. Need new harness with fan found UI not responding in service mode needs UI possibly control as well requested otl.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (Ui), states that autho needed"
Near San Antonio, TX 78253
Justin
Job Details: 11/05/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Replaced control board, tested to complete. Customer will test auto cycle and call in if unit continues running after it is completed. Will need UWI if he calls back in."
Near San Antonio, TX 78212
S. L.
Job Details: 11/05/2020
RANGE WHIRLPOOL WEE510S0FS2 Closing docs provided unit under 30 days old cosmetic warranty still valid. Found warming drawer dented needs new drawer. Per notes part expected on the 6th setting appointment for Monday. Advised that this is tentative.; schdld next appmnt for 11/9 MON !
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW6120HW0 Installed new gearcase. No issues during testing. Job complete.
Near La Vernia, TX 78121
S. L.
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found control not sending power to element in forced defrost and failed door switch. Needs new UI door switch and Hv control to ensure same revision with Ui required otl.; rqstng P&A on 1 W11291142 (SWITCH) and 1 W11330971 (USER INTERFACE) and 1 WPW10675033 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78254
Justin
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Need to replace grommets for compressor. ; ordrng 4 W10836504 (grommet)s
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Issue is no ice production. Ice maker has very low water pressure. Took line off of the unit to find that we weren’t getting pressure from the wall. Showed customer this issue. Told him if it still didn’t work with better water pressure to let us know. For now it is a plumbing issue.
Near San Antonio, TX 78201
Tommy B.
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW9150WW01 Customer stated that the issue is the unit is leaking water during operation and also that it has stopped washer function at this time. Found F7E1error in diagnostics and found issue to be faulty MCU. Ordering new bellow and MCU to resolve issue.; rqstng P&A on 1 WPW10381562 (bellow) and 1 WPW10525369 (cntrl-elec)
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/05/2020
DRYER AMANA NGD4655EW Tested dryer. Found bad roller. Replaced roller. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78254
Justin
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW7120HW0 "No codes stored, ran unit in diagnostics all test passed. Unit is spinning on high correctly. Believe issue is leveling or loading procedures. Ran unbalanced detection, unit passed unbalanced test."
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/05/2020
WASHER ROPER RTW4516FW2 Tested unit. F1E2 error code. Ran calibration. Ran manual test. Good spin and agitate. Will need to replace control. ; ordrng 1 W11170318 (cntrl-elec)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Checked refrigerator found evap fan not running on refrigerator section ordering fan to resolve issue. ; ordrng 1 W11193806 (cover-evap)
Near San Antonio, TX 78254
Justin
Job Details: 11/05/2020
WASHER MAYTAG MVWC200XW2 "Found back right suspension not connected, reattached suspension and calibrated unit. Running in diagnostics now, all test passed."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2020
ICEMAKER (STANDA JENN-AIR JIM158XXCX "Issue is no ice production. Unit keeps dropping power. Finding issue to be a faulty auxiliary drain pump. Also rescheduling sensor just in case. Both are out of stock. Gate code is 1592. ; rqstng P&A on 1 1901A (pump), states that autho needed"
Near San Antonio, TX 78201
Tommy B.
Job Details: 11/05/2020
DRYER WHIRLPOOL MEDB765FC0 Swapped out the door to resolve door closing issues and unit is testing good with no further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 11/05/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Calibrated unit up plus 10 degrees, not reading correctly. Went up to positive 20, working much better. Will monitor over the next couple of days."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/05/2020
RANGE JENN-AIR JGRP548WP02 "Checked range found bad control board, micro computer is in limited parts warranty. Ordering igniter and spark module just in case collected service call fee.; ordrng 1 W10332287 (igntr-oven) and 1 W10511278 (module-spk) and 1 W10859106 (cntrl-elec)"
Near Boerne, TX 78006
Tommy B.
Job Details: 11/05/2020
WASHER WHIRLPOOL MVWC565FW2 Customer stated issue was unit is leaking water. Found issue to be the water inlet assembly and weak suspension. Ordering parts to resolve issue. ; ordrng 1 W11038689 (valve) and 1 W11130362 (suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/05/2020
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Customer stated that the issue is the unit is non-functional also makes a funny noise during operation and the door is misaligned. Ordering hinges to resolve door alignment problem. Ordering blower fan to solve noise issue and the user interface and control have been ordered by the pre-screening process.; ordrng 2 W11220343 (HINGE )s and 1 W11248652 (blower)