We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Jim G.
Job Details: 07/30/2021
Replaced all parts. Issue resolved. ; schdld next appmnt for 8/18 WED !
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Jesus C.
Job Details: 07/30/2021
Tested unit. Actuator disconnected from cam assembly. Will need to replace actuator. ; schdld next appmnt for 8/9 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/30/2021
Tested unit. Bad wash motor. Replaced sump assembly. No issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/30/2021
Complaint is unit not cooling properly in fresh food section. Unit sitting at 43 in fresh food and 0 in freezer. Tested unit. Temp sensor sensors good. Fans are good. Good frost patterns. Called tech line. Suggest replacing Main Gemini control. Gave estimate for repairs. Repairs approved by Pete. Ordering control. ; ordrng 1 WPW10200659 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Von Ormy, TX 78073
Jesus C.
Job Details: 07/30/2021
Tested unit. Control not responding. Will need new control. ; ordrng 1 W11528237 (Control)
We serviced a
AMANA RANGE
Model n/a
Near San Antonio, TX 78250
Colton B.
Job Details: 07/30/2021
Issue was that oven takes forever to heat. Found control not sending voltage to the bake element. Control has been discontinued.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 07/30/2021
"Issue was a damaged unit delivered. Ordering new cooktop and the parts required to install the blower with a new blower. Parts out of stock, will call customer when they get in ; ordrng 1 W10921431 (Blower kit) and 1 W11129407 (Fqn scroll) and 1 W11190818 (Installation kit) and 1 W10813359 (Cooktop)"
We serviced a
KENMORE WASHER
Model n/a
Near Helotes, TX 78023
Colton B.
Job Details: 07/30/2021
"Replaced PCB assembly, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/30/2021
Our customer is having a problem with water dispense. I found that the solenoid on the dual water valve has one side open line and the other is at 188 ohms. There are no attainable specifications. Because of the open line the valve will need to be changed. Part ordered.; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78212
Shawn W.
Job Details: 07/30/2021
"Our customer is having problems with the oven getting hot enough to cook. Our customer is a professional chef and has determined that it is off by 30 degrees F to low. I noticed that the bottom rack has aluminum foil on it. Our customer is using a dual thermometer to monitor temperatures. Our customer had been cooking so the oven was left at 400 degrees F in the oven. I checked it with my thermometer and it read 400 degrees F. I showed our customer the section of the owners manual that refers to aluminum foil on page 10: For best cooking results, do not cover entire oven rack with foil because air must be able to move freely. We agreed to remove it and see how the cooking performance improves. If it does not improve to her satisfaction I showed her in the owners manual about making temperature adjustments on page 9. Customer install and instruct"
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/30/2021
"Our customer had concerns about the bottom drawer below the double oven getting to hot whEn either or the top or bottom oven is being used. The drawer has metal pans in it and they get hot. I explained to our customer that the venting system for the bottom oven is below in front and that this is by design and that there is nothing g I can do to correct this. In cabinet ovens do not typically use a downdraft system and that the venting has to go somewhere. On this model there is also a vent on the top of the top oven between the console and the oven. I called Whirlpool Tech Line and spoke with a Senior Technician. He validated my conclusion and instructed me to point out the venting information on page 11 of the owners manual, he had me place paper or a dollar bill between the door and door locks of both ovens to make sure they did not move. He had me endure there was not a false bottom on the floor of the cabinetry. There is no false front. This unit is functioning as designed. I explained again to our customer that this venting is by design and that I have had other Senior Technicians from Whirlpool suggest that when there is a drawer underneath to try and not put metal item in the drawer as wel as soft items that could melt. SR#7731379086. I provided the SR# to our customer. Customer install and instruct."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/30/2021
"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/30/2021
"Our customer is experiencing good water flow but there is a slight spray to the left as you look from the front. I called DH to see if there was anything I. Old do about this and if this is normal. He told me that it is mostly normal and that I. Oils remove the UI to gain access and see if there was anything off about the water line. I removed the UI and found nothing off about the water line. I reset it a couple times to see if that would help and probed the inside of the line to see if there were any noticeable burrs. Nothing really improved the flow. I called Senior Technician JR from Whirlpool and he e planned that this is generally normal but that we. Old check the water pressure, back off the homes water valve or replace the water line with no real guarantees. I have ordered the water line and will return to the home to see if we can make this more acceptable for our customer. I did explain to him that I would do my best but that it is hard to change design. I called our customer back with our plan of action but he informed me that he had backed off the water pressure and it seems to be flowing better. He would like to take the wait and see approach and will call in another service request if he is not satisfied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
Inspected unit camera noise is coming from icemaker. When motor and icemaker powers on to twist tray Motor in icemaker whines. Will need to replace icemaker to resolve this issue.; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/30/2021
"Customer states that dishwasher door is not closing properly. Remove lower guard, reconfigure, and test. Door opens good and quiet. No parts, no further action needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Victoria, TX 77904
Michael
Job Details: 07/30/2021
undefined; ordrng 1 W10642989 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Victoria, TX 77901
Michael
Job Details: 07/30/2021
"The customer said they have had issues with the UI since they bought it, it freezes up and unable to make selections and sometimes goes through the selections rapidly without doing anything to it. They have unplugged it several times and plugged it back in to reboot it, works for a little while and goes back to the same thing. At this time it is powering on properly, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Going by what the customer is saying, confirmed to go ahead and replace the UI, please reschedule when the part comes in ; snapped 2 QuickPics"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Victoria, TX 77901
Michael
Job Details: 07/30/2021
"Spin cycle not finishing and clothes are still wet per customer. F7E6 motor fault, cleared error code, looked underneath and and found the actuator had popped out of the slider, actuator needs to be replaced. Ordered part, please reschedule when the part comes in ; snapped 2 QuickPics"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 07/30/2021
I unboxed component in front of customer to inspect for damage before disassembling the unit. Sure enough the top right corner of the inner panel has a large crease from being bent during shipping. I did ask the customer if he would be satisfied if I could bend the part back into the correct shape and he was willing to try but unfortunately the crease was too large or deep and would have left large gap between inner and outer door once installed. Re-order inner door to resolve issue; ordrng 1 W11098822 (Inner door) and 1 W11163967 (Door seal)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victoria, TX 77905
Michael
Job Details: 07/30/2021
"Wont complete the wash cycle and sometimes wont lock. The lid is cracked on the left hinge causing the lid to lift up.F3E2 inlet water temperature fault, F0E3 over load, F7E9 locked rotor, F0E4 spin limited by water temperature, F2E1 UI stuck button, F6E2 UI communication error, UI cant hear the ACU, cleared error codes and tested the UI, no stuck keys. Calibrated and performed a diagnostics test completed with no issues or error codes. I believe the broken lid is causing the issue, the UI is communicating and the appliance is working normal. Ordered the lid, please schedule when the part comes in. ; snapped 1 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
"Installed new icemaker, issue has been resolved."
We serviced a
WHIRLPOOL ICEMAKER
Model EB2SHKXVQ00
Near Corpus Christi, TX 78411
John L.
Job Details: 07/30/2021
"Installed new icemaker, icemaker functions and issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXTS00
Near Port Aransas, TX 78373
John L.
Job Details: 07/30/2021
"#0822 inspected unit, unit is currently functioning. Customer explained that issue was intermittent, unit will turn off and stop cooling and after a few days will regain function and work as normal for some time until it goes out again. Will order a control board and start device to resolve issues with this unit.; ordrng 1 67006740 (cntrl-elec) and 1 8208368 (start-dev) and 1 8171210 (start-dev)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Ingleside, TX 78362
John L.
Job Details: 07/30/2021
"Inspected unit, found unit to have Freon leak at evaporator. Was able to locate leak using UV light. Will need to replace evaporator as well as compressor As compressor is starting to seize. Will order compressor and evaporator to resolve issue on this unit; ordrng 1 W10574283 (evaporator) and 1 W10775170 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ingleside, TX 78362
John L.
Job Details: 07/30/2021
"Inspected unit, found new compressor which was installed has seized up. Compressor pulling high amperage and compressor is extremely hot, reading a temperature of 130. Attempted to unlock compressor to get it to run until new compressor can be ordered and installed. Compressor would not unlock, will order new compressor to resolve issue.; ordrng 1 W11480426 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
Adam
Job Details: 07/30/2021
Install both right and left hand rails to freezer compartment tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Corpus Christi, TX 78413
Adam
Job Details: 07/30/2021
Did not receive drain pump on return visit. Install components tested unit issue resolved.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bishop, TX 78343
Adam
Job Details: 07/30/2021
Customer complaint of unit not always filling or completing cycle. No error codes on the unit all major functions work. Unable to duplicate customer complaint. Replace control board and water valve resolve issue; ordrng 1 W10843663 (Water valve) and 1 W11298486 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Corpus Christi, TX 78414
Jim
Job Details: 07/30/2021
"Customer states that dishwasher is not drying dishes at all. Run diagnostics, no faults found. No prior faults. Contact TechLine, speak to Leon(SR7731384782). Leon suggested contacting Customer Service for Kitchen Aid. No faults, no parts to replace."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Corpus Christi, TX 78414
Jim
Job Details: 07/30/2021
"Customer states that refrigerator is not cooling, since he replaced filter. Check filter, ok. At first, neither condenser fan or evaporator fan was running. Unplug, and reset system., condenser fan came on. Still no evaporator fan. Replace evaporator fan. Customer agrees to the repair. Please call customer when part arrives.; rqstng P&A on 1 WP2315549 (Motor, fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockport, TX 78382
John L.
Job Details: 07/30/2021
"Spoke with customer, customer filled me in with what had happened to unit and issues that occurred. By customer description most likely control issue, ran tests to check components. Found compressor pulling normal amperage and wattage. Will order and replace control to resolve issue.; ordrng 1 W10503278 (control board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77905
Jim
Job Details: 07/30/2021
"Install actuator, calibrate and test. Washer working as designed."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78261
Jim G.
Job Details: 07/29/2021
Ive verified that there is a frost build up on the freezer evaporator. Thermistor is needed. ; ordrng 1 W11249952 (Fan Assembly)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 07/29/2021
Customer stated oven panel acting weird. Got UI not communicating to control board error code. Ordering UI board.part is out of stock.; ordrng 1 W11296171 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Replaced ice container. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/29/2021
The resistance in the heating element is 30 ohms. HeTing element is within specifications. I uninstalled the unit from the cabinet. Replaced control and panel UI. Ran calibration. This unit is now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/29/2021
Our customer was concerned about water dripping from water dispense and ice chute. She was also concerned about replacing the water filter. The unit is functioning as designed and we went over how these features functioned in the design limitations. We went over installing water filter and resetting the indicator light. Customer install and instruct.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HB4
Near San Antonio, TX 78226
Jesus C.
Job Details: 07/29/2021
Noise from turntable Food buildup on rollers and glass. Cleared buildup. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78254
Colton B.
Job Details: 07/29/2021
"Icemaker not finding home position, causing a leak. Ordering new ice maker to resolve issue. ; ordrng 1 W10873791 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Current Amp draw (~0.60A) of the compressor revealed a likely leak. I was able to spot a couple of likely spots in the compressor cavity. No frost pattern on evaporator. ; schdld next appmnt for 8/4 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cibolo, TX 78108
Zachary
Job Details: 07/29/2021
"Checked refrigerator and customer had unit unplugged and defrosted already. Noticed a lot of water in drain pan and from everything I can tell testing unit when powering back on service pointer W11376817A- refrigerator compartment ice clog, is more than likely our issue with the refrigerator. Serial Numbers: K600-K750S ordrng 1 W11389712 (Control board) and 1 W10889841 (RC Evap cover assembly)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Zachary
Job Details: 07/29/2021
"Replaced control board and tested. Still getting F6E2, ordering control UI to resolve issue. Customer wants as soon as possible when part comes in. I force scheduled for Wednesday but will come out before then if part comes in time. ordrng 1 W11135391 (UI console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78154
Zachary
Job Details: 07/29/2021
"Replaced faulty actuator. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78239
Zachary
Job Details: 07/29/2021
"Checked dishwasher found error code F8E4 - float switch open. This design has float switch underneath dishwasher. Checked tray and found it had water in it. Supply line going to inlet valve was on a very slow drip. It being a copper line. Tightened line better and no more drip. Dumped tray, reinstalled float and tested washer, no other issues or error codes found. Dishwasher is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/29/2021
Tested unit. Not defrosting. Found issue caused by bad control and defrost sensor.Customer will contact if they want to continue repairs. Wants 16th for return visit. ; ordrng 1 W11260592 (Harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near San Antonio, TX 78223
Jesus C.
Job Details: 07/29/2021
Installed new baffle. No further issues. . Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
New control didnt work. Called techline again. Ordering other control and door wire harness. Will call customer when part comes in. ; ordrng 1 W11132989 (Wire harness) and 1 W10801665 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kerrville, TX 78028
Colton B.
Job Details: 07/29/2021
"Issue is rusted and falling apart racks. Ordering top rack, but bottom rack is showing to be discontinued. Called partner team who said they will let EXparts know. They will send it to us if they can find it if not hey will call customer. Rescheduling for August 10th. ; ordrng 1 W11501779 (Upper rack)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78237
Jesus C.
Job Details: 07/29/2021
Complaint is unit will intermittently shutoff and not power on. Tested unit. Found bad control. Replaced control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/29/2021
The refrigerator was warm and the freezer was fine. I found that the evaporator fan had an open line. I replaced with a new one. Unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/29/2021
I removed the bad shifter and installed the re-engineered design. Ran calibration and isolated the agitate and spin in. annual test mode. Unit is now fully operational.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 07/29/2021
Tested unit. Found actuator not shifting. Replaced actuator. No further issues. Tested to complete. ; pckd up 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. F0e1 error code. Bad control. Replaced control. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78218
Zachary
Job Details: 07/29/2021
"Checked refrigerator chest freezer and it had been iced up due to someone not closing all the way and allowing warm humid air in. Customer wanted me to completely defrost everything so drawers and light switch would work again. Removed all drawers, found ice maker arm not in place. Fixed ice maker. Used customers electric leaf blower to help force defrost and dry FC. Put all drawers back in and tested refrigerator, it is now working as designed. "
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Shavano Park, TX 78231
Shawn W.
Job Details: 07/29/2021
"I found that the right top light in the FC went bad. I removed, jumped and replaced. Lighting is now functioning as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Tested unit. No leaks during testing. Customer washing dishes with soap prior to using dishwasher. Advised this would cause excess suds. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/29/2021
Unit not starting cycles. Door strike bent upward. Not making contact with catch. Fixed door strike. Unit now starting. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 07/29/2021
Our customer has ice building up on the bottom front of the freezer. I found that the freezer door gasket is sound and had no gaps. All food had been removed so Icould not see evidence of blocking. We agreed that I would heat treat the gasket and level the unit. We will see how it goes for a week.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/29/2021
"Replaced UI assembly. Noticed on original, some soap, grease or water had breached UI causing it to go bad. Let customer know to be careful with liquids around control since they are sensitive. Changed out housing as well in hopes it may get a better seal and prevent issue down the road. Tested dishwasher and it is now working as designed, no other issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/29/2021
Burner grate was damaged. Also the flame level needs to be adjusted. ; ordrng 1 W11204377 (Grates)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/29/2021
I found that the kiwi sensor was not attached. I found that the wrong sump and motor was in the unit. I found that the diverter was damaged and had expose wires. I found that the part in there was old and damaged. It appears someone that does not know what they are doing tried to repair it. I replaced the incorrect part with the correct part. Ran service diagnostics cycle. Unit is now fully functional.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
Customer stated unit center burner making weird noise. Had video of it sounds like jets. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduled based on part arrival and of future schedule. Per sb web unit under ELW program. ; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/29/2021
"Unit stuck in emergency drain mode. Removed top, front and drain pump to find it was clogged with excess soap. Cleaned out drain pump to resolve the issue. Put unit all back together, unit functioning properly now. No further issues at this point. ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/29/2021
"Customer had a few issues, intermittent ice production, refrigerator door swinging too hard, freezer light switch not functioning and slight ice production on damper assembly. Found damper assembly and door switch issues to be caused by slight air leak in freezer door seal, remolded that to resolve those issues. Issue with door, found door functioning as designed but lifted front up with leveling feet to help door not swing so hard. That issue resolved. Ice production issue was a failing ice maker causing intermittent ice production. Replaced ice maker to resolve the issue. Unit performing as designed now all around. No further issues at this point."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 07/29/2021
"Customer stated unit shuts off for extended period of time and warms up. Found cause to be failing thermostat.Customer wishes to proceed with repair, ordering thermostat. ordrng 1 WP2198202 (thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/29/2021
Complaint of no or slow drain. Tested unit to confirm this. Found cause to be debris blocking impeller of drain pump. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please order W10876537 drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78232
Jim G.
Job Details: 07/29/2021
Replaced console. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Comfort, TX 78013
Colton B.
Job Details: 07/29/2021
"Replaced console, unit tested good. "
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 07/29/2021
Tested unit. Not heating. Found bad element. Replaced element. No further issues during testing. Job complete. ; used 1 279838 (Element) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not working properly. Got error code F7E7 faulty motor. Ordering motor and capacitor and rescheduling other parts to fix issue. Customer needs the 13th because they have appointments on the 12th.; ordrng 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
SAMSUNG DRYER
Model DV56H9100EWA2
Near Stockdale, TX 78160
Chris S.
Job Details: 07/29/2021
Replaced moisture sensor and control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Floresville, TX 78114
Chris S.
Job Details: 07/29/2021
Customer stated that lights on top in fridge were out. Found issue to be light in freezer out. Changed led module everything working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not filling up. Found issue to be faulty valves. One of the valves were defective and need helper dryer is stacked on top of washer.; ordrng 1 W11316256 (valve)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CS7
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that microwave not working right. Found issue to be faulty control board. Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Replaced gasket and icemaker. Tested unit everything working properly. Didnt need hinge it stopped popping.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Zachary
Job Details: 07/29/2021
"Ice maker is still a complaint. Called Whirlpool tech line and spoke with Joel SR# 7731368359, 6 cube working up to spec. 90-120 per harvest. Average 2 drink serving for a 16oz cup is 10 hours of ice harvesting. Do overnight cube count. 8 hour 4-5 harvest 24 to 30 cubes is working as designed. 72 hours minimum to fill ice bin. Other complaint is freezer is iced up, top right of chest freezer has small gap allowing warm humid air in constantly. Told customer best fix is to open freezer door turn off refrigerator put a box fan flowing into FC for a minimum of 48 hours. To put lots of towels and to rotate fresh towels as it melts. Otherwise it will run all over the floor. Only plug in and test once 100% of moisture is no longer present. Per tech line on both issues. Refrigerator is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HB1
Near Kingsville, TX 78363
Adam
Job Details: 07/29/2021
Customer complaint of front right burner heating to over temperature. Inspection of unit shows switch had gone bad and replaced. Tested unit issue resolved. I also instructed customer on burners and the way they operate fluctuating temperature in between on and off to stay at a regular temperature. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Installed components, tested after installation. Unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Corpus Christi, TX 78412
Jim
Job Details: 07/29/2021
"Customer states that refrigerator is freezing her food in the crisper. Occasionally, the milk will also freeze. Check freezer for ice buildup. Light does not come on, and fan runs constantly. Slight ice buildup on the front cover, but not excessive. Place unit into diagnostic mode. Contact TechLine, speak to Austin. While waiting, notice test for thermistor is good for open or short. Order light switch (W11445850), and keep things out of way of air path by crisper and ice house. (SR7731372594). Please reschedule when parts arrive.; rqstng P&A on 1 W11445850 (Switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Inspected unit, ran test on components in diagnostics mode. Components come on during test, unit has bad interface/control. Replace components to resolve this issue.; ordrng 1 W11220420 (panl-cntrl) and 1 W11418917 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 07/29/2021
"Not washing the clothes per customer. F7E5 error code, cleared error code, found the actuator had popped out of the slider. I had an actuator in TS from job 24342, installed, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/29/2021
"Install components, after installation was preparing to vacuum and charge. Found another sealed system leak. This leak is from condenser unit. Will need to replace condenser to resolve issue. Customer is requesting a swap of unit, explain to customer I was not able to do that and should call Whirlpool to inquire if I swap is possible.; ordrng 1 2313624 (condenser) and 1 W10200037 (drier-tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ingleside, TX 78362
John L.
Job Details: 07/29/2021
"Inspected unit, ice formation was causing issue. Did not clear out from previous visit during install. Cleared out all ice. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Alice, TX 78332
Adam
Job Details: 07/29/2021
Customer states icemaker no longer producing ice but water dispenser is working correctly. Mainly jumping icemaker shows it will harvest but not calling for water. Replace icemaker and water valves to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Robstown, TX 78380
Jim
Job Details: 07/29/2021
"Install new valve for icemaker. Test by cycling icemaker, test good. Advised customer to wait minimum 24 hours for ice bin to fill."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78404
John L.
Job Details: 07/29/2021
"Installed components ordered, issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 07/29/2021
Installed new basket and agitator calibrated unit ran verification cycle issue resolved. It is worth noting however that water pressure/volume is poor either for the house or for this tap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB07
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/28/2021
Tested unit. Evap Fan not running. Replaced fan motor. Fan now works. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/28/2021
Tested unit. Screech noise during spin. Found bad belt. Replaced belt. No further issues during testing. Job complete. ; used 1 W11239857 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 07/28/2021
Replaced actuator and belt tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Floresville, TX 78114
Chris S.
Job Details: 07/28/2021
Replaced fuse and switch. Tested unit everything working properly. Yes to survey
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Schertz, TX 78108
Zachary
Job Details: 07/28/2021
Found serial# was off by 2 digits. Unit still in warranty according to entitlements though. Found drain pump harness cover cracked and not closed all the way. Likely from installers. Harness input was beat up a little bit but is working when I reinstalled correctly. Calibrated and tested washer no issues or error codes found. Washer is working as designed. If issue arises again order lower harness W11405458 and drain pump assembly only for pump cover mainly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 07/28/2021
"Checked range, found front panel glass shattered checked all parts and screws. Only need front panel and nameplate to resolve issue. Front panel is OOS will need to be scheduled when available.; ordrng 1 W11176456 (Front panel) and 1 WPW10481433 (Nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 07/28/2021
"Dispatch was sent as in warranty from WP, arrived and discovered dishwasher is actually 1 year OOW according to entitlements. Customer also said that when she called it into WP they said it had a 2 year warranty. Called partner team and spoke with Michelle, she checked on their end and it was dispatched incorrectly as in warranty and was granted a 1 time good will concession PL1 authorization. Authorization# MY131Y1FPL1.Checked dishwasher, complaint is that unit is leaking. Ran diagnostics found no error codes initially but after cycle finished had F7E3 fan miswire. This model did not have a fan, when I opened up front panel. Control board was just sitting down hanging by switch wire. The backers that slide and lock control in place were broken. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11225084 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Noise during drain. Found 3 more nails in pump. Filled unit. Drained. No issues during spin or agitate. No further noise issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78223
Chris S.
Job Details: 07/28/2021
Customer stated that washer would stop when it would go into spin. Found issue to be drain hose was to far down in drain pipe and would allow water to drain out. Fixed drain hose tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/28/2021
"Customer stated that washer wasnt washing clothes and leaving oil on clothes. Found issue to be faulty gearcase and stator and clutch. Ordering gearcase, stator, and clutch. ; ordrng 1 W10902814 (washplate) and 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78261
Jim G.
Job Details: 07/28/2021
Varied signs of damaged mag however there also appears to be damage to other high voltage components. Will return with all parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11446747 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jim G.
Job Details: 07/28/2021
Ed SR# 7731361929 upon evaluation of the machine I discovered that the discharge line running from the compressor was frosted over resulting in melt water leaks behind the unit. I determined along with techline that this is due to a restriction at the cap tube on the evaporator. ; ordrng 1 WP2188822 (Evaporator) and 1 WPW10143759 (HV Dye Drier)