We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Adkins, TX 78101
Daniel
Job Details: 03/02/2022
Returned to finish repairs. Installed new vent assembly and replaced control. Control now is functioning more crisp and having a faster response when pushing the buttons. Vent now has no leaking. Tested unit. Notice unit is getting super cold water when in use. Advised customer to let water run hot in the sink before using. After running hot water in sink tested unit. Unit now steaming up like it should. Heating element kicking on as needed. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Converse, TX 78109
Chris S.
Job Details: 03/02/2022
Customer stated washer not working right. Tested unit and checked for error codes. Test ran good and didnt get any error codes. Ran regular wash and everything working good but customer was not happy and wanted to change control board out still. Changed control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 03/02/2022
Replaced the overload found that the compressor kicked on once but it over loaded again compressor is getting power seems to be mechanically jammed as it is not kicking on even though hes getting the appropriate power closing out unit, As the cost of repair would cost more than the unit
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78242
Jay
Job Details: 03/02/2022
Keeping parts on order on order. Noticed tub cover corner is broken but part is out of stock. Customer needs mounting hardware as well. ; ordrng 1 W11502191 (Mounting hardware)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near La Vernia, TX 78121
Daniel
Job Details: 03/02/2022
Customer reported washer not draining correctly and soap not dispensing. After inspection found washer draining as it should. Tested unit in diagnostic cycle and cycle completed successfully. Activated detergent pump component and unit drops soap into tub as needed. No error codes. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near San Antonio, TX 78254
Sebastian
Job Details: 03/02/2022
Replaced the Spark DSI and the igniter found that the oven is behaving the same way call tech line on issue they suggested for me to clean out the contacts and everything on the igniter leading to ground used sandpaper and confirmed ground continuity all the way through to the back unit is still behaving the same way. Pulled off spark module only, nothing more we can do for the unit as tech line has no more answers for us and whole circuit has been changed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78240
Jesus C.
Job Details: 03/02/2022
Installed new evaporator. Holding pressure. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/02/2022
F6E2 error code Communication Error: UI Cannot Hear ACU. I followed all tests for this error in the service manual. The harness has continuity. Test 1 for main control passed. Test 4 Key and Encoder test passed. We will need to change the main control and console. Our parts department has already ordered the part. OOS.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Converse, TX 78109
Chris S.
Job Details: 03/02/2022
Customer stated the broiler would turn on by itself then it should be faulty broiler also ordered control board just in case.; ordrng 1 W10894098 (cntrl-elec) and 1 WPW10583047 (elmnt-brol)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Fredericksburg, TX 78624
Jim G.
Job Details: 03/02/2022
Replaced dispenser and cleaned out spray arms. Issue is resolved. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS
Near San Antonio, TX 78230
Drew
Job Details: 03/02/2022
Dispatch we had was under wrong serial and model number, customer will contact whirlpool to correct dispatch
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/02/2022
Our customer was concerned about a burning smell the first two times they ran a load and now they are having a drying problem since I installed the sump and motor. Other then that it has been working fine. Iran service diagnostics cycle and showed our customer that the heat element is working as designed. I had guided them to turn their rinse aid adjustment down to 1 since they have a filtered water softener. We adjusted it to 2 to monitor. This unit is currently functioning as designed. No charge. Mark it as a call back concern on our 90 day warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near San Antonio, TX 78251
Jay
Job Details: 03/02/2022
Unit is warranty. Its not cooling. You can hear the compressor try and start but it doesnt. Ordering start device. ; ordrng 1 WPW10197428 (Start device)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near San Antonio, TX 78251
Jay
Job Details: 03/02/2022
Control panel lock was on. Unlocked it. Unit working as it should.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 03/02/2022
Replaced right side trim, inner gasket,Cross support, and upper trim. Fitment is better but still not how it should be. Ordering double sided tape. Called tech line File number 7733089792; ordrng 6 WP74009014 (Double tape)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/02/2022
Model Number: WRT549SZDM01 Serial Number: VSX3090229. Our customer is having a problem in which water is leaking from the freezer to the bottom into the refrigerator on the back center. I found an ice sheet built up on the bottom of the freezer and the ice maker turned off. I harvested the ice maker and verified again with a water fill. The water is leaking from the ice maker water entry point then leaking into the refrigerator compartment and at time freezing up on the floor of the freezer. I spoke with Andy, Senior Technician at Whirlpool to find more about the water line on this ice maker kit. This model does not come with an ice maker. The ice maker is an accessory kit. Part ordered: ordrng 1 WPW10715709 (Ice Maker)
We serviced a
SAMSUNG WASHER
Model WF218ANW/AA
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/02/2022
Model Number: WF218ANW/XAA. Serial Number: W02R54AQA03375Z Our customer needs to have the drain pump replaced. I found that the drain hose was inserted 3 1/2 feet into the stand pipe and there was evidence of siphoning back into the washing machine which has put ware and tear on the drain pump. The drain pump is sound electrically but is failing mechanically. Our customer is going to snake out the standpipe. I offered for us to just wait and see on functioning of the washer now that it is installed correctly and that the standpipe will be cleaned out. He preferred to replace the drain pump. Part ordered. ordrng 1 DC31-00054A (Drain Pump)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Sebastian
Job Details: 03/02/2022
Unit not turning on.. was able to go into diagnostics and test ui buttons. All buttons registered. Out of diagnostics UI will not respond. Customer decided to wait to go through with repair.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 03/02/2022
Found issue to be solved with a lightbulb bulb had glue inside of socket customer claims that the unit was flickering before putting control on order asking customer to monitor unit until parts arrive its very possible that the glue in the socket was the issue customer provided bulb ; ordrng 1 W11552018 (Control) and 1 W10210871 (Socket)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Adkins, TX 78101
Daniel
Job Details: 03/02/2022
Customer reported dryer not drying again. Upon arrival tested dryer and dryer was not getting any heat. Called tech line and techline had me open up dryer to have access to the heating element and test on time dry. Heating element turned on as it should and unit worked properly. I asked techline if removing the door had anything to do with unit randomly functioning as it should again and he said no. Techline had me check all components for continuity and ohms. All fuses getting the correct continuity and ohms. Re assembled unit and tested again in time dry high heat. Unit functioning as it should. Customer said he had the same exact problem with his previous dryer. He said heat would work on and off sporadically. He used the power chord for the old dryer power chord for the new dryer. Customer said he was going to buy a new dryer as it might have been the problem since both dryers he has acted the same way with the same power chord. Everything on my end is functioning as it should.Sr 7733090470
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2430DP01
Near Fredericksburg, TX 78624
Garry
Job Details: 03/02/2022
Customer complaint of F2E1 error code on microwave. Previous visit led to discovery of faulty Console. Returned today with new Console and installed it. Returned microwave to operation and unit is testing/heating good. Job complete. No further issues at this time.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Douglas H.
Job Details: 03/02/2022
Customer stated front burners not functioning properly. Found that the front 3 burners were never converted to LP. That is the cause of the ultimate issue. During inspection found a screw broken off inside right front orifice holder. Ordering rf holder, along with rr holder, cf and cr holders incase more screws break during repair can get it all fixed at once. Also ordering all screws for burner heads for the same reasons. Some parts oos or psp; ordrng 12 W11447718 (Screw)s and 1 W11319743 (Orifice holder RF) and 1 W11319747 (Orifice holder RR) and 1 W11319740 (Orifice holder CR) and 1 W11319745 (Orifice holder CF) and 1 W11428599 (Lp conversion kit)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78240
Drew
Job Details: 03/02/2022
Replaced damper control for noise issues, unit was still making a popping noise. Called tech line spoke with Chris received Sr # 7733093103 was unit is making normal noises. If customer was super bothered by it we can put mastic tape on the tubing to reduce refrigeration noises
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near San Antonio, TX 78222
Daniel
Job Details: 03/02/2022
Customer reported vibration noise from dryer when in use. Tested unit and it sounded like the blower wheel was clogged which was causing the vibration In the drier. Removed front dryer panel and sure enough blower wheel was almost completely clogged with pet hair. Vacuumed all the hair I found that was in the interior of the drier and un clogged the blower wheel. Re assembled drier and tested unit. Unit now functioning as designed without making any abnormal noise or vibration. On the interior door the glass seal is worn out and falling off. Ordering glass seal. Will return with part to finish repair ; ordrng 1 W11310035 (Glass seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Converse, TX 78109
Chris S.
Job Details: 03/02/2022
Customer stated that icemaker is not making any ice checked water filter and put unit in diagnostic mode and tested icemaker harvest and fill test and got no operation. Ordering icemaker to resolve issue.; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB07
Near Fredericksburg, TX 78624
Garry
Job Details: 03/02/2022
Customer complaint of hood light not working on MW/Hood combo. Previous tech diagnosed as a control issue. Confirmed diagnosis and replaced control, socket, and bulb. Light is now working and unit is testing good. Job complete, unit good to go. SC/P&L covered under 1-year manufacturers warranty as per SB Web (see attached image).
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/02/2022
Customer stated unit showed error code and then had water remaining in tub. Ran drain and spin to check drain pump, pump working properly. Diagnostics showed f8e3 overflow condition. Ran diagnostics testing to check unit, unit is functioning properly at this point. If issue persists please order WPW10289387 water valve.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/02/2022
Our customer was using the broiler and it caused a fire. I found that the upper oven broiler arched and came open. It will need to be replaced. The circuit breaker did trip. I reset the circuit breaker and tested the upper bake, lower bake and broil. I advised that they can use the lower oven but that I would avoid using the upper oven until we can have it repaired. Our parts department has already ordered a broil element and I am ordering a shield for the broil element as well. This repair is being covered by a PL1 authorization. I called the safety department to document. SR# 7733071886. Rescheduling thermostat as contingency.; ordrng 1 W11290999 (Shield Broil Element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/02/2022
Installed new sleeves. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78256
Drew
Job Details: 03/02/2022
Upon arrival replaced ui and control. Unit is functioning properly, no further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78219
Daniel
Job Details: 03/02/2022
Returned to replace broken/defective agitator. Installed new agitator. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/02/2022
Our customer is having a problem with the dishes drying and a bad smell. I found that they are not using rinse aid. I also found that the drain hose is not looped up. I looped up the drain hose so it is installed correctly and will not back up garbage disposal food back into the dishwasher. Zip Tied WPW10339879. It takes a really long time for the water at the sink to get hot. The highest I could get it up t was 106 degrees F. It is require to be at 120 degrees F at the dishwasher. I recommended our customer use rinse aid, turn up the water heater slightly and cut back on detergent amount. They have Water softener and were using to much soap. There were no errors in diagnostics and all loads functioned as designed in service test mode. This unit is fully functional once they start using rinse aid.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1C
Near San Antonio, TX 78253
Sebastian
Job Details: 03/02/2022
Wire to drain pump was cut. Repaired wire and now functioning properly.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS06
Near San Antonio, TX 78255
Drew
Job Details: 03/02/2022
Replaced both inner controls, ui, high side components (inverter, magnetron, and transformer). Unit began to heat and control board was functioning properly. Was unable to install the light due to being sent the wrong part. Re ordering the light; ordrng 1 W10886919 (lmp-basles)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model GMC305PDS07
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/02/2022
Last trip found broken bake element. Replaced bake element to resolve issue. Unit tested good. Advise customer of smoke and smells due to the new element, advised to let . Customer paid all costs advance on the last trip. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/02/2022
Installed new actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/02/2022
Installed new UI and door latch. Tested unit. Will not heat past 150 on bake. Bake and broil work in diagnostics. Good power at outlet. Called tech line. Good power at X1 2. X3 1. Good power to bake at X1 1. X3 2. Will order and replace oven control. ; ordrng 1 W11261167 (Control)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430IM00
Near San Antonio, TX 78256
Drew
Job Details: 03/02/2022
Replaced ui and acu to resolve issues. Could not get the unit to mount like it was upon arrival, told customer stated they had a company out a few weeks ago to reinstall unit and theyd contact them to get it installed correctly. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78255
Garry
Job Details: 03/02/2022
Customer complaint of DW not draining. Found issue to be faulty drain pump. Part is on order but not yet received. Please schedule for soonest availability once parts arrive. Customer had provided wrong Serial for product. Correct Serial is F93596100, and I have updated this on my end. ; O-emld tckt
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DS02
Near San Antonio, TX 78216
Garry
Job Details: 03/02/2022
Customer complaint of F2E1 error code (UI Stuck/Shorted Key). Previous visit discovered that Console was at fault. Arrived today with replacement Console and installed this part. Returned unit to operation and oven is heating/cycling as designed. Job complete, unit good to go, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Antonio, TX 78210
Daniel
Job Details: 03/02/2022
Customer reported ice maker not dispensing ice. Upon arrival found minimal ice dispensing and then would completely cease to dispense ice at all. Noticed auger motor was making an abnormal grinding noise when using. Ordering ice bin assembly just in case. Will return with auger motor when it arrives.; ordrng 1 W11185686 (Ice container assembly)
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/02/2022
Last trip found thermal cut off and moisture sensor to be faulty. Replaced thermal cutoffs and moisture sensor to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near San Antonio, TX 78221
Daniel
Job Details: 03/02/2022
Customer requested cleaning and maintenance on his ice maker. Arrived at customers house. Added afresh to the resivour. Cleaned inside of ice maker out and cleaned coils as well. Put ice maker in cleaning reset and powered on ice maker. Advised customer to dump out the first batch of ice it produces. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78251
Jay
Job Details: 03/02/2022
Replaced heating element IAW SP W11540964.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78247
Jim G.
Job Details: 03/02/2022
I replaced the faulty cooktop. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/02/2022
Our customers water pressure dropped according to her and the water filter was no longer popping out. I checked the pressure at it was now down 3 ounces per 8 seconds. There is no need now to install the water pressure regulator. I installed the water filter housing WPW10394053 still because it is now worn from the extreme pressure. This unit is now fully operational.
We serviced a
JENNAIR COOKTOP GAS
Model JGD8348CDP17
Near San Antonio, TX 78230
Chris S.
Job Details: 03/02/2022
Replaced knob and valve customer got valve from outside source tester unit everything working as design.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jay
Job Details: 03/02/2022
Replaced thermostat and same thing. Unit getting power but not spinning or heating. Ordering igniter, cool balance and thermostat. ; ordrng 1 279311 (Igniter) and 1 WPW10328463 (Coil valve) and 1 WP3387134 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near San Antonio, TX 78230
Drew
Job Details: 03/02/2022
Replaced control and re calibrated unit. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boerne, TX 78006
Douglas H.
Job Details: 02/24/2022
Customer stated unit ice dispenser lets out too much ice, and ice maker will stop making ice periodically, switching between cube and crushed ice doesnt always switch back and slightly warm freezer temp due to soft ice cream. Ice production concerns caused by ice cube getting stuck in teeth. Tested unit to find issue with ui panel. Ordering ui to resolve the issues. Part psp ; ordrng 1 W11556910 (Ui panel)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/24/2022
Replaced recirculating pump. No issues.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 02/24/2022
Oven door is falling apart. Almost all panels are loose despite bolts being tight. Main issue is upper right hand corner panels seem to pulling apart even more so with heat. Unit is in warranty. Attached is closing date picture. ; ordrng 2 W11104748 (Inner gasket)s and 1 W11232008 (Right side trim) and 1 W11209792 (Left trim) and 1 W11389703 (Cross support) and 1 W11105139 (Upper trim)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS09
Near San Antonio, TX 78252
Jay
Job Details: 02/24/2022
Customer states that anything after key 4, 5-0, would not respond but it randomly came back and started working. No other issues. Ordering control panel. ; ordrng 1 W11175576 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/24/2022
Tested unit. Low charge. Added Freon. Good pressures. Will wait on evaporator. ; O-emld tckt
We serviced a
KITCHENAID WALLOVEN
Model KODE500ESS00
Near Boerne, TX 78006
Drew
Job Details: 02/24/2022
Upon arrival called tech line. Was told to replace thermofuse, and top fan if needed per tech line, received Sr#7733048409 from Travis. Customer did not wish to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78245
Jay
Job Details: 02/24/2022
Ice maker isnt making ice. Verified water at line. Ice maker is currently psp. Ordering inlet valve. ; ordrng 1 W11519244 (Inlet valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/24/2022
Use authorization W11QM61APL1. Tested unit. Found friction pads broken. Will need new sleeves. ; ordrng 2 WP8268961 (Pad)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/24/2022
I verified a faulty drain pump and damaged wiring. I will also replace the control as a precaution. ; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Lower harness)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78254
Drew
Job Details: 02/24/2022
Upon arrival called tech line and spoke with Leon #7733046815. Was told we replaced all parts they would associate with the noise issue. Was told to put a load in the washer and run it, noise issue was present. Was told to use less clothes and re level legs, unit was now functioning properly with normal noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kerrville, TX 78028
Richard G.
Job Details: 02/24/2022
Replaced icemaker and valve. Tested to complete. Unit is good to go
We serviced a
KITCHEN AID WALLOVEN
Model KOSE500ESS02
Near Helotes, TX 78023
Jesus C.
Job Details: 02/24/2022
Tested unit. No response from UI. Good power at outlet. Found fuse on oven tripped. Reset fuse. Unit powered on. Good bake and broil. All other test pass. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78240
Jesus C.
Job Details: 02/24/2022
Tested unit. No cool. No Freon in lines. Installed dye drier. Found leak at evap. Will order new evaporator. ; rqstng P&A on 1 W10836706 (Evaporator), ordrng 1 W10836706 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78249
Drew
Job Details: 02/24/2022
Installed new reservoir tubing, no leaks. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Universal City, TX 78148
Chris S.
Job Details: 02/24/2022
Replace detergent dispenser tested unit everything working as design.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Chris S.
Job Details: 02/24/2022
Replaced control board and start processing unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Sebastian
Job Details: 02/24/2022
On arrival found no error codes on unit found that it was spinning normally minus a little bit of wobble at the basket. Suspension and gear case of already been changed out ordering basket as it is covered under the 10 yr part warranty, Other parts have been changed out already and under the one year warranty. Could not get authorization for agitator ordering what parts I can to see what we can do. As customer does not want to put any money into unit; ordrng 1 W11172199 (Basket) and 1 W11454372 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Selma, TX 78154
Chris S.
Job Details: 02/24/2022
Replace control board tested unit two 300? everything were good no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/24/2022
I verified a stor per error code of F32/LD. I tested for voltage and found fluctuating voltage around 9-11 vac, a far cry from the 120-110 vac required for the drain pump to activate. I confirmed there were no harness issue after a continuity check. Isolated issue to the control however it is discontinued.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 02/24/2022
Verified a busted belt and worn rollers. Replaced kit. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78245
Jay
Job Details: 02/24/2022
Unit is plugged in but light doesnt work. Changed lightbulb and nothing. Replaced control board. Light works.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Jay
Job Details: 02/24/2022
Customer states they unplugged it to let the clothes soak. Plugged it back in and it started draining by itself. I arrived plugged in and canceled out the drain. Checked for error codes found none. Calibrated and ran diagnostic. No error codes or issues. Unit working as it should.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9830DDP
Near San Antonio, TX 78209
Garry
Job Details: 02/24/2022
Customer complaint of lower oven not working. Entered Service Diagnostics and tested lower bake, broil, and convect functions and all working as designed. Error code 9D22 confirms that lower oven door latch is faulty, confirmed by Techline (SR#7733050342 Curt). Ordering 1 Door Latch (WPW10186996) to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78234
Garry
Job Details: 02/24/2022
Customer complaint of washer not starting. Arrived to observe select LEDs on HMI illuminated, yet HMI unresponsive to touch input. Power-cycled unit & disconnected HMI harness from ACU. Successfully entered Service Diagnostics and retrieved an F6E1 error code. Console (HMI) is on order but not yet received. Please schedule for soonest availability once parts arrive. Unit is under warranty with a Purchase Date of 8/14/21 (see attached image of PoP.); saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model JFC2089HES
Near San Antonio, TX 78209
Garry
Job Details: 02/24/2022
Customer complaint of light bulb out in refrigerator. Arrived with one replacement bulb and discovered both bulbs were in fact out. Installed the bulb I had on-hand and there is now at least some light in the refrigerator. Ordering another Bulb (8009) to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Douglas H.
Job Details: 02/24/2022
Customer stated unit stopped making ice again. Found issue to be ceased motor on ice maker. Ordering new ice maker to resolve the issue. Scheduled for customer availability. ; ordrng 1 W11512149 (Ice maker)
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Boerne, TX 78006
Douglas H.
Job Details: 02/24/2022
Customer stated unit bangs around during spin cycle. Tested unit to find issue to be faulty suspension. Ordering suspension to resolve the issue. ; ordrng 1 W10780048 (Suspension)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/24/2022
Customer stated unit upper lights and freezer lights not working. Found upper lights to be the culprit. Appears as if its the right upper module causing issue. Ordering both upper modules to resolve. Parts are psp ; ordrng 2 W11462342 (Module)s
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/24/2022
Last trip found faulty rollers, faulty idler pulley and faulty ui board. Replaced all rollers, idler pulley and spring to resolve the noise issue. Replaced ui board to resolve the button issues. Unit functioning as designed now with normal noise. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78209
Garry
Job Details: 02/24/2022
Customer complaint of dishwasher not being stable in cabinet, top-left track being broken, and missing tub plugs. Arrived to find track had broken, releasing ball bearings into the tub which made their way into the drain pump motor. Adjusted dishwasher front feet to stabilize unit and secured screws to sides of cabinet. These screws are mismatched and will need to be replaced. Ordering 2 Tub Plugs, 1 Drain Pump Motor, 2 Screws, and 1 Upper Left Track to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 2 WPW10082838 (Tub Plug)s and 1 WPW10531320 (Drain motor) and 1 W11259785 (Track (left)) and 2 WP308685 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78214
Jay
Job Details: 02/24/2022
Evidence or a leak under the machine. Checked for error codes and found error codes f8e1 long or no fill. Removed lines and swapped them since blue felt hot. Wiped machine down and ran diagnostic and no more codes. Ran a few more test and could not evidence of leak under or inside the machine. No evidence on back either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/24/2022
Customer stated unit rc too cold. Checked unit over to find damper not closing completely allowing frigid cold air in when its not supposed.Ordering damper control to resolve the issue. Scheduled for soonest availability ; ordrng 1 WPW10196393 (Damper control)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Antonio, TX 78247
Garry
Job Details: 02/24/2022
Customer complaint of thumping noise during operation of dryer. Zero stored fault codes. Inspection of the unit revealed excess hardened glue from front & rear Drum Seal application in path of drum rollers. These obstructions caused a warp in the rotation of the drum and the resulting noise. Removed excess glue, ensured front & rear roller paths on drum free of obstruction, and that drum seal was properly seated on rollers/bulkhead. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Cibolo, TX 78108
Chris S.
Job Details: 02/24/2022
Customer stated the icemaker was not working and then there was water spraying in ice bucket. Found it shouldnt be bad icemaker replaced icemaker tested and everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 02/24/2022
The issue as the consumer describes it is that the load&go dispenser system does dispense enough detergent. I have confirmed that the machine does dispense detergent however. The previous technician did increase the concentration which had the effect of decreasing the volume. I corrected by adjusting the concentration to 2X. I also contacted techline as a precaution Andrew SR # 7732486620 with whom I confirmed proper function of the machine. Customer still believes that is not enough detergent but I confirm that this is how the machine is designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/24/2022
Customer stated unit making knocking noise. Checked errors, found motor error f7e6. Tested unit to find this error to be caused by wrong shifter installed on unit. Installed proper shift actuator to resolve the issue from stock. Calibrated unit, unit testing good now. No further issues at this point. ; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS03
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/24/2022
Customer stated unit rc not cooling properly, confirmed temps are around 50 degrees. Finding main cause to be rc thermistor causing issue. Unit needs Evap cover replaced. Also ordering the ui panel to fully resolve. Per DB prescreened part on B/O. ; ordrng 1 W11330486 (Ui board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customer reported that she wasnt sure if the buzzer was working or not. After inspection found buzzer functioning as designed for all settings. Buzzer was loud and sounded like it should. Dryer giving off heat and all controls function as they should. Unit functioning as designed.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Ingram, TX 78025
Richard G.
Job Details: 02/24/2022
Replaced freezer door. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customer reported flame to high on burners. Upon arrival customer found burners with way to big of a flame. I dont think the orifices were converted for propane. Customer as well said she had done research and read that It could possibly be the orifices. Customer also stated she never saw installers convert anything on unit. Ordering burner and spud orifices conversion kits. Will return with parts to repair. ; ordrng 1 W10838118 (Spud orifice assembly) and 1 W10838304 (Orifice assem)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/24/2022
This unit is showing out of warranty. It looks like this unit called for a control to be replaced but the last technician installed a cam instead. I contacted NR to find out if I had installed a control on my last visit and he informed me that I was sent with one so I did. Our customer played me a clicking sound that seemed to me like the unit was trying to go into agitate. I explained to our customer that this was an OOW COD call. She informed me that Whirlpool had granted her a 6 month additional manufacturer warranty and that she had purchased an extended warranty through AIG but that they informed her that it was still under manufacturer warranty. All I could see in entitlements was that it was out of warranty. She obviously was not pleased. I decided to service the call free of charge due to all the problems she has been having. I ran diagnostics and retrieved error codes F7E7 Motor unable to reach target RPM and F7E1 Tachometer missing or Wrong Signal and F0E2 Oversuds and F0E3 Overload. During spin cycle in automatic test mode F7E1 contact service. This calls for either a new control or running Sensor Feedback Motor Speed Tachometer test. I ran through these tests and found that all sensors were fine but I had concerns about inlet thermistor temperatures never got up past 44 degrees F On Motor Speed Tachometer test I was receiving 0 RPMs when hand spinning. I explained to our customer that I would contact Whirlpool Trade Care Team about her warranty situation and that I would call her back. I called Whirlpool Trade Care Team and spoke with Debrah. She informed me that Whirlpool did provide a warranty extension to 4/2022. It is just not showing up in entitlements. She provided a policy Adjustment M11SA30EPL1. I spoke with Sterling, Senior Technician at Whirlpool to review the situation. He directed me to run the motor speed tachometer test again and if we have 0 RPMS to check to see if anything is blocking the shifter. I did notice a lot of soap residue on the inside cabinet, motor cover and gear case. If there is no blockage of the shifter change it out and retest. Also check am that previous tech installed and the belt. Replace as needed. Remove the wash plate to see if there is anything clocking or bending the basket. Im ordering all parts needed and will bring a control as a contingency. I called our customer back like I said I would and received voice mail. I left a detailed message and our number. Parts ordered.; ordrng 1 W10913953 (Shifter) and 1 W11543994 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78261
Jim G.
Job Details: 02/24/2022
I verified F0E5 (off balance) and F7E7 (motor unable to reach target rpm). After running diagnostics I found no issues and the machine did not flag any errors. The consumer described a small leak on the right side of the machine sometimes and also that the machine will walk frequently. I recalibrated per tech-line instruction and advised customer. Per tech-line if he unit is not failing in test mode the it is a use and care issue. We thoroughly tested suspension and determined no issue there. I sent consumer use & care guide as well. Adrian SR# 7733045504.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/24/2022
Customer complaint is that the unit is not operating . Found control board needs replaced.; ordrng 1 W11498797 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Richard G.
Job Details: 02/24/2022
Customer complaint is that the unit is no longer making ice. Found issue with valve and icemaker. Will need to order parts.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 02/24/2022
On arrival found that the compressor was not turning on its time to feel that they overload is hot tested capacitor shows good reading ordering overload and relay to see if we can get this unit back up compressor windings do show good but not balanced and explain to customer that this could be an issue in the future offering to do overload relay For cost price to see if we can get this compressor running; ordrng 1 W10920279 (Relay) and 1 WP2154697 (Overload)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Helotes, TX 78023
Sebastian
Job Details: 02/24/2022
Light not functioning upon arrival. Tested socket and had 120volts. Ordering socket. After putting unit back together light came on for a bit but still would not turn off/on using keypad, ordering control to be sure.; ordrng 1 W11281687 (Lite socket kit) and 1 W11122555 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Jim G.
Job Details: 02/24/2022
The only error stored is F0E3. Customer describes the issue as a very low water levels. After contacting tech-line Joel SR# 7733043796 I advised customer on some settings for her clothing and bedding. Including avoiding power wash for items that require more water as well as clothing placement. Also per techline instruction I ran diagnostic test and DLMS calibration.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/24/2022
Our customer has been having a problem with filling up the rinse aid dispenser and all the rinse aid being released. I replaced the dispenser. Now the dishwasher will dispense rinse aid as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Returned with drain pump. Installed new drain pump. Tested unit. Unit completed diagnostic cycle successfully. Unit is draining as it should. Also tested In delicate cycle since customer washes mostly delicate. Stayed through most of the cycle to make sure all is good. Unit now functioning as designed. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/24/2022
Our customer has been having problems with all the burners not being synced correctly and especially the right and left front burners to high and the dual burner not working correctly. I found that the knobs on this unit were flipped. I corrected this. I set each burner individually to low and followed the service manual procedures for flame height adjustment. All these burners are synced and calibrated to,acceptable heights. This range is now fully functioning as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customers reported washer locking up and none of the lights working on console. Upon arrival plugged washer in and noticed none of the lights were working and I was not able to get unit in diagnostic mode. Figured it was probably a control issue I unplugged all the control wires and replugged. The lights now started working and I was able to find the code F1E1 which is main control fault. Control had already been ordered but not yet received. Will return when part is available to repair. ; O-emld tckt