We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78221
Jay
Job Details: 04/28/2022
Condensation was present inside FC. Found a 12-15 inch gap where the seal hadnt expended. Steamed it out. Cleaned out condensation. Unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Garry
Job Details: 04/28/2022
Customer complaint of missing access panel and retainers on DW. Replaced Access Panel(WPW10526114) and 2 Retainers(WPW10503548) to resolve issues. Job complete.
We serviced a
LG WASHER
Model WM8000HVA
Near Kerrville, TX 78028
Drew
Job Details: 04/28/2022
Upon arrival found faulty drain pump. Removed drain pump and installed new one to resolve issue. Tested unit and no further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Antonio, TX 78231
Garry
Job Details: 04/28/2022
Customer ordered additional door trivets for his refrigerator. Dropped Trivets off . Job complete.
We serviced a
SAMSUNG WASHER
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 04/28/2022
Upon arrival found a off balance unit. Ran the unit multiple times in the 2-300 rpm range with the basket spinning per tech line its the range it should shake the most and leveled unit. Customer has hand made tiles that are not level, doesnt help issue, but if issue presents itself again she will look into a piece of plywood or something to level the legs. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
S
Job Details: 04/28/2022
Upon arrival customer stated the unit would not drain. Customer did not want to proceed with repairs. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Alamo Heights, TX 78209
S
Job Details: 04/28/2022
Upon arrival customer stated units fresh side door would not close properly. Found the issue to be the fresh side magnetic seal. Ordering 1 W10249195 magnetic door gasket to resolve issue. ; ordrng 1 W10249195 (Magnetic door gasket)
We serviced a
SCOTSMAN ICEMAKER
Model n/a
Near San Antonio, TX 78221
Jay
Job Details: 04/28/2022
Unit was stuck in a drain loop. Replaced pressure switch. Unit drained and went into ice maker mode. Unit testing good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Boerne, TX 78015
Sebastian
Job Details: 04/28/2022
Found that the finish on the shelving is clearly damaged unit is definitely still under the cosmetic warranty ordering shelving to resolve issue. Part is on back order customer to reach out to us if they receive part before hearing anything from us; ordrng 1 W11563404 (Shelf)
We serviced a
JENNAIR DISHWASHER
Model JDB8000AWS1
Near San Antonio, TX 78251
Jay
Job Details: 04/28/2022
Replaced pertain ump and latch assy. No leaks or code. Unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78209
S
Job Details: 04/28/2022
Upon arrival customer stated a clicking noise of sorts coming from the diffuser. Verified a faulty diffuser assembly. Replaced with new and tested unit. Unit functions as designed. No further issues at this point. ; schdld next appmnt for 5/2 MON !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 04/28/2022
Last trip found faulty ui board causing PO error. Replaced ui to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PLTS2
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/28/2022
Last trip found broken inlet tube, massive corrosion on SS tubing, and massive corrosion on pump harness. Replaced evaporator and compressor, vacuumed unit, held vacuum. Charged unit, held charge. Replaced inlet tube and replaced pump harness to resolve the issues. Unit back to functioning as designed now. Recommended to customer to run a clean cycle. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78244
Chris S.
Job Details: 04/28/2022
Replaced drain pump tested unit everything properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78230
Garry
Job Details: 04/28/2022
Customer complaint of icemaker not producing ice. Found that IM is actually making ice and that the true issue is no harvest. IM harvesting in Service Diagnostics, IM Thermistor testing good. IM filling with water in test mode. Bucket Switch and IM Power Switch working as designed, but ACU not detecting change in continuity through Bucket Switch. Ordering ACU(W11089236) to resolve issue. Please schedule for soonest availability once parts arrive. Unit covered under Costco extended manufacturers warranty (see attached image.)(SR#7733541056 Kirt); ordrng 1 W11089236 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Drew
Job Details: 04/28/2022
Upon arrival replaced rack adjusters and put on stops. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 04/28/2022
Rescheduled with customer approval. ; schdld next appmnt for 5/3 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Jim G.
Job Details: 04/28/2022
Left voicemail rescheduled ; schdld next appmnt for 5/5 THU !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/28/2022
Ran through test mode pulled area code for bad shifter is shifter found that the unit had the old style shifter which is causing customer which is causing customer the issues described; used 1 W10913953 (ACTUATOR) from stock
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 04/28/2022
Customer stated noise issue came back, just unit running longer before it starts making the noise. Found bearing on breaker assembly shot again. Ordering breaker assembly and auger to resolve the issue. ; ordrng 1 A39531-001 (Breaker assembly) and 1 02-4591-21 (Auger)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/28/2022
On call ahead customer stated unit still functioning properly, was confused about why we scheduled service. Advised looked as if there was a glitch in the system and parts got reordered. Customer stated service not needed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/28/2022
Last trip found faulty console due f6e4 error code. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Jay
Job Details: 04/28/2022
Water is leaking from the ice maker into the in door ice bin. Replaced valve cleared ice and water. No leaks.
We serviced a
KITCHENAID WALLOVEN
Model KOST100ESS04
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/28/2022
Found after replacing the thermal fuse, unit would not engage heater for broil or bake found issue to be thermostat in ba ordering part.; ordrng 1 WP4449751 (Thermostat)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Floresville, TX 78114
Daniel
Job Details: 04/28/2022
Returned with parts to repair. Upon arrival customer met me outside and called husband. Husband spoke very angrily about front office never reaching out to him through a phone call and was not content with email response. At first customers stated they did not want me to finish repairs until a manager called them. I told them I could not stick around doing nothing while waiting for a call. Customer then stated to have me fix it but to record me the whole time but while using vulgar profanity. I let customer know I was going to go ahead and take off since they were angry and using profanity at me. Customer calmed down and I went inside the house but I let them know I would need a waver signed before pulling unit from wall. I let customer know the waver would not affect the flooring damage on last visit but would be in place for the work done from here on out. Customer got very angry again and refused to sign waver. I let customer know I have no control on communication between them and the office between visits. Cannot service unit without having waver signed
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78254
Jay
Job Details: 04/28/2022
Called in to let customer know I was on the way. He said his appointment was at 12-4 and thats the time he took off. Rescheduled for Wednesday 05/04; schdld next appmnt for 5/4 WED !
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Floresville, TX 78114
Daniel
Job Details: 04/28/2022
PLEASE USE INSTALL AND INSTRUCT. Customer reported door, cabinet, and panel getting hotter than she expected it would. I remember seeing this issue before on another unit. The unit was designed without a fan and would get hot to the touch on the door and panel. Checked oven temperature and oven was getting to correct temp when in bake. Called techline and techline confirmed that was the same case on this unit. Unit did not have a fan and will get hotter to the touch on door and panel the longer it was in use. I let customer know that this was normal on this particular unit and part of the design. Customer stated she will try to contact builder in hopes of exchanging unit out for one with a fan. Sr 7733544134
We serviced a
LG WASHER
Model WT5680HWA
Near San Antonio, TX 78255
Sebastian
Job Details: 04/28/2022
Replace the pulsator and cap tested unit found Unit to be working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78250
Sebastian
Job Details: 04/28/2022
Found that I was unable to remove blower from the motor it seems that the blower and spinning freely and will not come off even though the shaft is secure or ordering motor to rebuild the drive; ordrng 1 W11364931 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78015
Drew
Job Details: 04/28/2022
Upon arrival found broken right wheel on top rack. Replaced with rack adjuster kit to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Converse, TX 78109
Chris S.
Job Details: 04/28/2022
Customer stated freezer door was not closing. Found issue to be faulty door seal. Need to order new door part is out of stock.; ordrng 1 W11561286 (Freezer door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS00
Near Floresville, TX 78114
Daniel
Job Details: 04/28/2022
Out of warranty. Customer reported refrigerator not up to temp as it should be. Upon arrival found refrigerator drastically off on temp. Found that evaporator was frozen up. Removed evap fan cover and found that evap fan was completely frozen stuck that it wouldnt spin. Defrosted evaporator and fan and pushed door switch to see if fan would turn on but it never did. Called techline and ran multiple tests on unit. Fan would never get power when door switch was pushed. Tested thermistor and thermistor was functioning as it should. Activated refrigerator fan and it now turns on. Tech line stated to change out user interface as it controls the fan. Ordering user interface.Will return when parts are available to finish repair. Sr 7733541749 ; ordrng 1 W11509096 (User interface)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near San Antonio, TX 78254
Sebastian
Job Details: 04/28/2022
found issue to be Only bulb failure replaced bulb
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430IM03
Near Cibolo, TX 78108
Chris S.
Job Details: 04/28/2022
Customer stated that microwave started smoking I. Found issue to be wave guide plates were faulty and dirty. Ordering wave guide plates and also told customer if they can clean inside of microwave.; ordrng 2 W10915651 (cover-plt)s
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Schertz, TX 78108
Chris S.
Job Details: 04/28/2022
Replaced defective console board with new. And fixed lid hinges. Tested unit everything working showed son everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78209
Jim G.
Job Details: 04/28/2022
I reschedule appointment with customer. ; schdld next appmnt for 4/29 FRI !
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/28/2022
Last trip found broken lid lock bezel, broken lid lock, broken console, and faulty suspension. Replaced all parts to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elmendorf, TX 78112
Daniel
Job Details: 04/28/2022
Customer reported excessive noise coming from unit while in use. After inspection found gearcase leaking a massive amount of oil. Ordering gearcase and wash plate just in case I have issues removing the old one. Will return when parts are available to repair. ; ordrng 1 W11393685 (Gearcase) and 1 W10775188 (Wash plate)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78234
Garry
Job Details: 04/28/2022
Customer complaint of loud noise during operation of washer. Found issues to lie with Gearcase, Splutch Kit, Drive Belt, and Shifter. Gearcase is worn and leaking oil into drive assembly, splutch is worn and not interlocking properly, drive belt loose and burnishing rubber onto splutch, and shifter disconnected from splutch ring. Ordering Gearcase(W11423758), Cam(W10721967), Drive Belt(W11239857), and Actuator(W10913953) to resolve issues. Please schedule for soonest availability once parts arrive. Proof of purchase date attached. Unit covered by 12-month manufacturers warranty. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Drive Belt) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Jay
Job Details: 04/27/2022
Arrived and found oven door separating from glass. Retaining bracket was incorrectly installed. Corrected and glass stays still. Upper trim bracket is separated from the top of the glass panel and adhesive is dried up. Ordering double sided tape and bracket to remedy. Called into techline File number 7733535188 Adrian; ordrng 1 W10883315 (Bracket) and 2 W10837731 (Screw)s and 6 WP74009014 (Double sided tape)s
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB04
Near San Antonio, TX 78223
Daniel
Job Details: 04/27/2022
Mistake on scheduling. Customer was suppose to have first appointment. Rescheduling for Friday 4-29-22 ; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Daniel
Job Details: 04/27/2022
*Use install and instruct* Customer reported dishwasher not drying properly. After inspection found that rinse aid was empty and that unit would fill with cold water. Let customer know that rinse aid gauge had to be full for best dry and to run water hot in sink before starting for best wash and dry. Tested unit and unit completed diagnostic cycle successfully. Heater kicks on as needed. Also informed customer that plastics will not dry as good as glass products. Unit functioning as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01 IS FOUN
Near Boerne, TX 78015
Sebastian
Job Details: 04/27/2022
Found unit was completely frozen over in the freezer melted ice replaced evaporator unit is working closing out ticket
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 04/27/2022
Called customer to reschedule due to having a family emergency. Customer didnt answer left voicemail letting them know bout the reschedule.; schdld next appmnt for 4/29 FRI !
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS1
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stopped me at the door to merely ask for a quote on the unit. Took qp of unit and stepped back out. no further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stated ice maker fell off of mount with screws. Found that the ice maker was completely pulled off the assembly. Found ice forming along walls. Ordering 1 W11381373 and W10384183 thermistor to resolve issue. ; ordrng 1 W11381373 (Ice maker) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Helotes, TX 78023
Jay
Job Details: 04/27/2022
Complaint is that the temperature fluctuates. Fc is cold and rc will get down to low 40s but rise again. The fc ranges from 0-20. Went into diagnostic and found bad defrost sensor. Ordering wire harness to remedy. Unit in warranty. ; ordrng 1 W11546681 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Schertz, TX 78154
Chris S.
Job Details: 04/27/2022
Called customer to let them know gonna have to reschedule appointment due to family emergency. Customer didnt answer left voicemail.; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Found that icemaker is leaking cooling ; ordrng 1 WPW10715708 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Converse, TX 78109
Daniel
Job Details: 04/27/2022
Use customer instruct. Customer reported washer not draining once again. Upon inspection found that drain pump was only pumping minimal once again. Removed back of unit and opened tubing that connects from drain pump to tub and found a blockage of clothing that was stuck coming out from the tub to the drain hose that leads to drain pump. On last visit I had found a croc charm and bobby pins stuck inside. Let customer know to keep an eye out for small items in pockets because if it were to happen again warranty wouldnt cover my visit and they would be charged. Tested unit after removing blockage. Unit now functioning and draining as designed.
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 04/27/2022
grate is messed up causing flame spreader issues. found that unit had caps in wrong spot causing issues as Well. Ordering conversion Kit along with grate and For cover for 18 in oven. part on Bo. Parts to go to customer; ordrng 1 W11380124 (Grate) and 1 W11502161 (Kit) and 1 W11211948 (Cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Jay
Job Details: 04/27/2022
Arrived and started to install inlet valve wpw10341329 but part on hand is wpw10341320. Both are valves. Reordering part. Rescheduling for tomorrow 4/28; schdld next appmnt for 4/28 THU !
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/27/2022
Customer stated unit making a bad bearing noise on low speed. Found cause to be failing motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is under warranty.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS01
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stated low cooling in fresh and freezer sections. Contacted tech line and per techPower glitch locked the control and I unlocked the control. Doing hard reset with power off. Found that the issue was a loose connection. Used a wire tie from TS to resolve issue. No further issues at this point. TJ-SR-7733534454 ; used 1 Wp8567668 (Wire tie) from stock
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/27/2022
Upon arrival replaced faulty element with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/27/2022
Lid strike is damaged not the lid lock latch. ; ordrng 1 W11457841 (Strike)
We serviced a
SAMSUNG WASHER
Model WF419AAW/XAA
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
S
Job Details: 04/27/2022
Upon arrival replaced faulty bezel switch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78214
Chris S.
Job Details: 04/27/2022
Called customer to reschedule due to having a family emergency. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 4/27 WED !
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit gave off a burning smell and notices lint falls down the front side of the lint screen when removal of lint screen. Found both issues related to the lint screen. Lint screen is missing felt trim. Ordering lint screen to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10120998 (Lint screen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit started leaking from behind the door, customer had video of the issue. Found cause to be faulty seal on vent assembly. Ordering vent assembly to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10329609 (Vent assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV
Near San Antonio, TX 78249
Jay
Job Details: 04/27/2022
Customer is outside of factory warranty but has an active aftermarket warranty. Explained to customer to get with aig and have them submit a new work order with warranty info.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Last tech suspected issue with thermistor and ice maker. Double checked unit to find thermistor was not an issue but a slight air leak around the damper. Used sealer gum to resolve the air leak issue. Customer wanted ice maker replaced even though ice was being made. Replaced ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit not washing and didnt think water coming into unit. Found issue to be water turned off on home side causing the issue. Turned water on to resolve the issue. Used a wire tie to secure loose harness underneath the unit. Used WP8567668 tie-wire from stock. No further issues at this point. Unit is under ELW program ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/27/2022
Rescheduled. ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78228
Jim G.
Job Details: 04/27/2022
Defrosted and replaced thermostat. Also the sensor was just hanging off. Used wire tie to secure as well. Issue is resolved. Tested thoroughly.
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of marred cooktop. Replaced Cooktop(W11548507) to resolve issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 04/27/2022
House is still under construction could not find a range or house owner there is a cooktop that is not tripping any breakers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/27/2022
Customer stated that after moving unit the unit shows power outage and cant shut it off. Found ui unresponsive to touch. Verified all connections on ui are secured. Scheduled for part availability ; ordrng 1 W10889837 (Ui board)
We serviced a
KITCHEN AID WALLOVEN
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Replaced latch assembly. Unit good to go.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78228
Jim G.
Job Details: 04/27/2022
Re-wired terminal block. Issue is resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Fredericksburg, TX 78624
Drew
Job Details: 04/27/2022
Called customer to inform of eta and customer said they cancelled over the phone yesterday
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Found the drain pump was clogged clogged causing them causing the pump to struggle to struggle ordering new to tubes and having the pump rescheduled. ordrng 1 8269144A (Hose) and 1 8269144A (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Fredericksburg, TX 78624
Drew
Job Details: 04/27/2022
Upon arrival replaced both door gaskets to resolve the door gasket issue, no further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Selma, TX 78154
S
Job Details: 04/27/2022
Upon arrival replaced broken third level mount with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near La Vernia, TX 78121
Daniel
Job Details: 04/27/2022
Customer reported oil on clothing and excessive noise. Upon arrival found faulty gearcase. Gearcase was leaking oil which was the reason customer is getting oil on clothing. Called office(Karen) and found that the repair would need approval and double labor added. Approval would take 3 days. Rescheduling for 5-4-22. Will return to complete repairs. ; schdld next appmnt for 5/4 WED !
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of dented top panel. Replaced Top Panel(WPW10208383) to resolve issue. During my visit, I also noticed side panel is also caved in enough to contact drum during operation of machine. Ordering Side Panel(W11233548) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11233548 (Side Panel)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/27/2022
Found that the wrong harness was delivered reordering harness; ordrng 1 W11524034 (Harness bake)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BB00
Near San Antonio, TX 78254
Sebastian
Job Details: 04/27/2022
Changed out the main harness as protect lime found the unit is still not producing voltage to the bank was unable to contact tech line customer is very frustrated with us at this point I would like to talk to Whirlpool call partner team and explain situation being that weve worked on so many times and have several SR numbers Paul is to contact customer to proceed I was instructed to close out ticket by partner team
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 04/27/2022
I verified a stripped manifold. The regulator seems salvageable but I will reorder as a precaution. Please contact once manifold is available as it is OOS. ; ordrng 1 W11087445 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jay
Job Details: 04/27/2022
Replaced ice maker. Watch it fill. Unit test good. Unit in warranty.
We serviced a
KITCHEN AID VENT HOOD
Model KVWB606DSS1
Near San Antonio, TX 78263
Daniel
Job Details: 04/27/2022
Out of warranty. Upon arrival could not find model or serial tag. Called techline and was finally able to locate model/serial tag. Customer complaint was that blower fan would hum but would not suck in any air. Tech line stated its a faulty blower fan. Ordering blower fan. Will return with part to finish repair. Customer needs earliest appointment available. ; ordrng 1 W11106377 (Blower fan)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of washer not progressing to spin cycle. Thorough testing of unit found questionable capacitor. Ordering Capacitor(W11428524) to resolve issue. Also found blocked Inlet Water Valve. Rescheduling Inlet Water Valve to be installed at same time as Capacitor. Please schedule for soonest availability once parts arrive. (Rob/Andy SR#7733534512); ordrng 1 W11428524 (Capacitor)
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 04/27/2022
Customer complaint of bake element not functioning. Found issue to be faulty bake element. Element on order, but not yet received. C Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78213
Garry
Job Details: 04/27/2022
Customer complaint of dryer not turning on. Verified customer complaint and found that proper power is not being supplied to the receptacle. All fuses/thermostats/element testing good. Advised customer to consult a licensed electrician to address issue. Job complete. (SR#7733531417 Robert)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/27/2022
Customer stated unit started warming in the freezer then the next morning refrigerator compartment started warming then went down completely. Unit was unplugged upon arrival. Tested unit to find faulty compressor, and possible evaporator leak. Ordering compressor, both rc and fc evaps and 3way valve to resolve the issue. Compressor is oos ; ordrng 1 W11291123 (Rc evap) and 1 W11099748 (Fc Evap) and 1 W11393142 (Compressor) and 1 W11575001 (3way valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/27/2022
Last trip found faulty sump assembly. Replaced sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ
Near Terrell Hills, TX 78209
Garry
Job Details: 04/27/2022
Customer complaint of IM radiating significant heat load and raining within the cabinet. Found condenser fan functioning, but condenser coil clogged with debris. Cleaned condenser coil to resolve issue. Additional failures include Reservoir Drain Pump. Ordering Reservoir Drain Pump(W11542868) to resolve issue. Part shows in stock in SSB. Scheduling follow-up for Friday, 4/29/22 for PM window. ordrng 1 W11542868 (Reservoir Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 04/27/2022
Unable to find icemaker kit that goes with this unit. Kit is an option that is not listed in parts display. Only part found was water valve. Ordering valve to hopefully resolve issue; ordrng 1 W10498995 (valve-inlt)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Corpus Christi, TX 78417
Adam
Job Details: 04/27/2022
Sr#7733536421. After installation door gasket looked a little funny lots of ripples even after heat treatment. Call tech line to document and he states so long as gasket is ceiling and his flesh cosmetics are not an issue. Issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Corpus Christi, TX 78415
John L.
Job Details: 04/27/2022
Inspected unit, pulled F1E0 internal board failure. Cleared code and tested unit, will need to replace control to resolve issue.; schdld next appmnt for 5/4 WED PM
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78415
John L.
Job Details: 04/27/2022
Installed control, valves and harnesses, tested after installation. Issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 04/27/2022
Sr#7733091275. Customer complaint of freezer section losing all cooling. After calling tech line and troubleshooting issue it was determined that evaporator motor and harness will need to be replaced. Customer was not charged a diagnostic fee because it falls under the 90 days. Have not ordered component required for repair waiting on customer decision. If customer does decide to continue with repair part Number required is W11039078 evaporator motor and harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Calliham, TX 78007
Adam
Job Details: 04/27/2022
Inspection of unit shows evaporator fan not Blowing also large amount of frost on back of freezer wall after speaking with the customer and telling her what needs to be done she has declined any further service or repairs and will be returning product to retailer/Builder for refund or exchange.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Sandia, TX 78383
Adam
Job Details: 04/27/2022
Installed water valve actuator and cam ran DLMS calibration as well as Diagnostic cycle. Issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Orange Grove, TX 78372
Adam
Job Details: 04/27/2022
Sr#7733528173. After speaking with customer and verifying what things were and werent covered under the 10 year warranty customers decided to cancel any of the service both diagnostic or repairs. I did double check with trade care team to confirm what is covered and what is not SR number above. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Victoria, TX 77901
Michael
Job Details: 04/27/2022
The appliance isnt heating. Found error code F4E1 heater 1 failure or connector problem, F4E2 heater 2 failure or connections problem, F4E3 restricted airflow, F2E1 UI stuck key error codes, cleared error codes and ran diagnostics, not heating, gave error code F4E1 error code again. Ordered the heat element and the control just in case, and UI, stuck key, rescheduled the customer; ordrng 1 W11025156 (Element) and 1 W10802464 (Control) and 1 W10849499 (Belt) and 1 W11133029 (Panel control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Inez, TX 77968
Michael
Job Details: 04/27/2022
The customers said the appliances isnt working properly. F8E1 valve failure, cleared the error code, tested the valve manually , they are opening and closing properly, no water leaking by the valves. Ran a quick wash diagnostics test 2 different times, completed with no issues or error codes. At this time the appliance is working normal.