We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHC319ESS
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
"Replaced microwave door, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Port Aransas, TX 78373
John L.
Job Details: 03/16/2021
"Inspected unit, found control board to be dead. Board is receiving power but not powering on board will have to be replaced to resolve issue. Gave customer estimate on parts and labor. Customer has opted not to go through with repair."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2021
Replaced igniter' tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Sinton, TX 78387
Michael
Job Details: 03/16/2021
"Ran the dryer, appliance isn’t heating. Voltage is good at outlet and the appliance, removed the back cover, the high limit thermostat, heat element and thermal cutoff are good, bad fix thermostat, ordered part ; ordrng 1 279827 (motor!dryer) and 1 3387134 (thermostat)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Schertz, TX 78154
S. L.
Job Details: 03/16/2021
"Customer complaint, noise during high spin cycle. Check unit, found grinding coming from gearcase. No obstruction in basket. Needs new gearcase. Call when comes in.; ordrng 1 W11423759 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Install both fridge and freezer door tested unit checked with customer to see that office to her satisfaction before completing ticket. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Universal City, TX 78148
S. L.
Job Details: 03/16/2021
"Remove top, replace HMI. Reset 5 times. Ran calibration, test for sound. All operations normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Aransas Pass, TX 78336
John L.
Job Details: 03/16/2021
"Inspected unit, leak originating from suction line on unit. Checked pressures, pressure is reading low. evacuated refrigerant and pulled full vacuum on unit, recharged unit to its proper pressures. Unit is cooling and low pressure side is no longer frosting over to cause leak. Issue has been resolved."
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/16/2021
Valve had been installed and unit has been recalibrated. Issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/16/2021
Uninstalled components. Replaced belt. Reassembled unit. Tested unit. Fully operational now.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Replaced outer door panel latch and seal issue resolved. I made sure the customer saw the way the door looked and it was to her satisfaction before leaving.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control and thermistor. Replaced both to resolve he issue. Advised to allow 24 hrs to regulate properly. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Skidmore, TX 78389
Michael
Job Details: 03/16/2021
"Won’t spin per customer. F0E5 error code, cleared error code, tested the spin cycle, it’s spinning freely, bad hub, ordered parts to resolve issue, please reschedule the customer when all the parts come in ; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator) and 1 W11205050 (dispenser)"
We serviced a
KITCHEN AID RANGE
Model KFEG500ESS3
Near San Antonio, TX 78216
Sebastian
Job Details: 03/16/2021
Found that the unit does not have any power at the wall breaker outside is not been tripped flipped on and off cannot get power to the wall all breakers in the house appear to be on instructed customer that they must have electrician address this marking as customer instruct
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2021
Replaced drain pump and pressure switch due to no drain after replacement tested washer no issues. Washer is working as designed. Collected parts and labor job complete.
We serviced a
KITCHEN AID RANGE
Model KICU509XBL00
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/16/2021
Un-installed unit. Installed module and wiring harness. Manually configured the unit myself after failing through Tech Line. Called Whirlpool Tech Line 4 times and spoke with Bruce SR#7730269330 Andy and Bruce. The final problem is that all burners are working except the big burner. It is not detecting the pan or pot. Tech Line was unable to provide useful guidance. All I can do is replace the large coil element and re-test. Part ordered.; ordrng 1 WPW10396549 (Right rear coil element)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 03/16/2021
Replaced door on microwave due to no display/partial unable to select buttons after replacement tested microwave no issue. Unit is working as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/16/2021
Found out the threading on the valve has a cut through it not sure how this happened but it is causing a leak re-ordering valve to replace also found that unit does not want to go into diagnostics testing on its own it does go into diagnostics but you cannot proceed through the steps order and control to resolve this issue. Parts are on back order parts team to reach out when available; ordrng 1 W11462459 (Control) and 1 W11434044 (Valve)
We serviced a
SAMSUNG RANGE
Model NX58H5600S
Near Bulverde, TX 78163
Jim G.
Job Details: 03/16/2021
Replaced all burner knobs. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/16/2021
Tested unit. Found drain pump not running. Found wiring damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near San Antonio, TX 78209
S. L.
Job Details: 03/16/2021
Removed console replaced latch assembly and replaced control ran calibration tested unit all operations normal.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Converse, TX 78109
S. L.
Job Details: 03/16/2021
Snap photo of cabinet scratches prior to working. Installed new pump. Check for leaks and test. Snap photo of broken chopper. All operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Helotes, TX 78023
Justin
Job Details: 03/16/2021
"Replaced door switch and light housing with door switch, unit is good to go."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Boerne, TX 78006
Justin
Job Details: 03/16/2021
"Spoke with customer and they would like to wait for parts, theyre also going to think about the repair and think about replacing it. Reschedule for next week. ; schdld next appmnt for 3/23 TUE !"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
Issue was frost in freezer section. Used heat gun to remold gasket because of a large air gap. Gasket now seals well. Asked customer to keep door closed for an hour or two to let gasket set. Collected SC fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Converse, TX 78109
S. L.
Job Details: 03/16/2021
Called CXC spoke Alexis She gave me authorization WVIKG00APL1 parts and labor. Found adjuster fell off and melted at element needs new adjuster found stress on left wheels ordered whole kit. Rescheduling Thursday.; ordrng 1 W10712395 (Adjuster)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/16/2021
Call customer on the phone and gave him a rough estimate on what it could possibly cost to change of control as they are having their control act up and crazy customer decided to cancel out call closing cost
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78231
Sebastian
Job Details: 03/16/2021
Found that actuator came loose from the cam assembly again for now confirmed that is coming off on its own as after I reinstalled it and went to agitate the unit made a loud snap and found that it had came disconnected order and cam and actuator customer also has had the unit act erratically at control going into wash while the unit is blacked out and turned off. Parts team to reach out when all parts are available; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11458145 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/16/2021
Found that gear case is leaking pretty bad after putting a good amount of water in it spinning and agitating with water will need to replace gear case and outer tub to ensure unit will not leak again order and cam as well parts seem to reach out to customer when all parts are available; ordrng 1 W11219115 (Tub) and 1 W11219115 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Spring Branch, TX 78070
Chris S.
Job Details: 03/16/2021
Customer stated that washer wasnt working. Found issue to be washer needed to be reset. Tested unit everything working properly. Customer said if he has any other issues I will be calling whirlpool.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/16/2021
Arrived at customer home attempted to replace sump and motor found new sump with same part number on box did not match with old sump ordering new sump and motor to resolve issue.; ordrng 1 W11085683 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control and ui not regulating temps properly. Replaced both to resolve the issues. Unit performing as designed now. Advised to allow 48 hrs for unit to regulate properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 03/16/2021
Replace the control and latch assembly tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JB0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2021
Customer complaint is that there is gas leaking from the unit. Has had CPS come and verify the leak. CPS says leak is from appliance regulator. Verified leak with leak detector. Will need to replace regulator.; ordrng 1 WPW10602001 (Regulator)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/16/2021
Im on arrival at the home the customer said there was no service required for the unit. Marking job as complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/16/2021
Replaced control board due to error code f1e1 after replacement tested washer no issues during testing or operation unit is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/16/2021
Tested unit. No burn marks. No burnt wiring. Good element. Good airflow. Unit is working properly. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78201
Richard G.
Job Details: 03/16/2021
"Customer complaint is that the unit is still making a loud humming noise that wakes her up at night. Checked evap motor and found no obstructions to fans. Manually ran compressor and did not find anything out of the ordinary. Was unable to reproduce noise. Manually ran damper control, normal operation found. Unit is testing good at this time. Adjusted hoses in the back of unit in case they are what is causing the noise for the customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78253
Justin
Job Details: 03/16/2021
Replaced dispenser and kickplate screws. Unit good to go.
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD307PVS02
Near San Antonio, TX 78260
Tommy B.
Job Details: 03/16/2021
Customer stated that the issue is the unit is not heating in the lower or upper section. Ordering thermostat to resolve issue. Quoted for labor and parts. Collected service call. ; ordrng 2 8303883 (Thermostat)s
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/16/2021
Replaced control board due to water and drain turning on while unit is powered off after replacement of control board tested washer no issues no error codes found during testing or operation. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78253
Justin
Job Details: 03/16/2021
"Did a factory reset, showed customer how to do the reset. Instructed customer to download app."
We serviced a
KITCHEN AID RANGE
Model KICU509XBL00
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/16/2021
Un-installed unit. Installed module and wiring harness. Manually configured the unit myself after failing through Tech Line. Called Whirlpool Tech Line 4 times and spoke with Bruce SR#7730269330 Andy and Bruce. The final problem is that all burners are working except the big burner. It is not detecting the pan or pot. Tech Line was unable to provide useful guidance. All I can do is replace the large coil element and re-test. Part ordered.; ordrng 1 WPW10396549 (Right rear coil element)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near San Antonio, TX 78251
Sebastian
Job Details: 03/16/2021
Replaced wash plate ran unit through self test mode everything checking good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/16/2021
"Replaced drain pump on washer due to weak drain, after replacement tested washer no issues washer is working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5700AC1
Near San Antonio, TX 78229
Sebastian
Job Details: 03/16/2021
"Customer has a dead leg at the wall found that from L1. to neutral I have a full 120 V, found that from L1 to L2 I have 64 V, Found that from L2 to neutral I have 12 V roughly unit is clear lit and has a very short run in the duct customer just had electrician change our breaker I suggested a customer to call the electrician back since it was about a week ago to address the issue and if they have further problems there would be no service fee for us to return within the 90 days. Collected service fee"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
Issue is hat unit is not cooling well. Finding issue to be a frosted over evaporator. Ordering new defrost thermistor to resolve issue. Left unit unplugged with customer blessing to let it defrost. ; ordrng 1 WPW10383615 (Defrost sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/16/2021
"Replaced top light due to flickering on and off, after replacement tested lights all checked good no issues. Refrigerator working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HC
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Issue is a damaged gearcase and possibly a faulty clutch. ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Verified an issue with a mis-seated within the valve. Reseated and re-fed the line to ensure no kinks. Issue resolved. Tested unit thoroughly before departure.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 03/16/2021
Customer complaint is that the unit started smoking while cooking then shut off. Unit will not power back on. Found wiring harness burned up. Will order harness and control.; ordrng 1 W11458883 (Harness) and 1 W11295998 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/16/2021
Tested unit. Door gaskets for fresh food doors and deli drawer are damaged. Will need new gaskets. ; rqstng P&A on 1 WPW10443326 (Gasket) and 2 W10830274 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Part was not ordered. My error. ; ordrng 1 W11330971 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/16/2021
Installed new igniter. Igniter glowing. Good gas from valve. No further issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR
Near Kendalia, TX 78027
Jim G.
Job Details: 03/16/2021
Replaced kit. Issue was in fact resolved by the kit.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC9158AAB
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/16/2021
Customer stated the issue was a no heat microwave. Found issue to be faulty magnetron. Quoted for parts and for labor. Collected service call.; ordrng 1 W10859575 (Magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/16/2021
Last trip had defective control and ui. Replaced both with new parts to resolve the issue. Unit testing good now.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE900HSS
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/16/2021
This unit would not go into diagnostics. I reset the unit at the circuit breaker box. I was able to get it to go into diagnostics and confirmed the error code F0E3 Upper oven sensor open or shorted. I tried to test and change out sensor from front but the design of the unit does not accommodate this technique. The unit is hard wired and the cord is not long enough to gain access. I provided our customer our number and explained that arrangements will need to be made with an electrician to disconnect the unit so we I get it out to gain access for testing and replacement as needed.; saved tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Icemaker is making ice. Advised to let run a bit longer.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/16/2021
"Customer states she called Maytag and they told her this could be covered under their grace period, and that the technician would make the determination if it was covered. Spoke with Amanda, given the dispatch that we received, this is not covered. Customer will try to call and get an authorization."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/16/2021
Installed new thermistor. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Center Point, TX 78010
Colton B.
Job Details: 03/16/2021
"Customer did not know that unit was out of warranty. Quoted price of cooktop over the phone, customer declined repair on the call ahead."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/16/2021
Installed new water valve. No further issues. Tested to complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 03/16/2021
Right rear burner not igniting properly all the time. Finding issue to be burner head. Ordering burner head to resolve the issue. Part out of stock. Per sb web purchase date 3/24/2020; ordrng 1 WP8286813 (burnr-head)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Replaced recirculation pump. Found a leak at the drain pump coming from the seal on the reservoir. ; ordrng 1 W10837384 (Reservoir) and 1 WPW10489125 (Drain pump)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/16/2021
Customer stated light button on console didnt work and when setting the oven that is off the other oven would shut off. Finding issue to be console. Ordering console to resolve. Per DS part is drop ship with no eta. Per sb web purchase date 3/24/2020; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Benton, AR 72019
Micheal
Job Details: 03/16/2021
"Uninstalled unit removed cover, found mag airflow cover riveted in, talked to tech line and they said they must be drilled out, Tech line also HIGHLY RECOMMENDED replacing diode and HV capacitor; ordrng 1 W11256462 (Diode) and 1 W10850446 (HV capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78228
Tommy B.
Job Details: 03/16/2021
Customer stated the issue is the top rack does not pull out all the way and they are having issues with drying. No errors in diagnostics. The wheels had come off of the upper rack and the end clip was in the bottom of the tub. Reassembled the upper rack and unit is testing good now. Helped educate the customer on best ways to help with drying.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Conway, AR 72032
Jeff N.
Job Details: 03/16/2021
Unit not making enough ice. Ordering ice maker and harness.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2021
Customer complaint is that the unit is making a kind of whistling and grinding when used. Verified issue is with the blower. Will need to order blower.; ordrng 1 W11441128 (Blower)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Kerrville, TX 78028
Colton B.
Job Details: 03/16/2021
"Issue is a noisy dryer. Finding issue to be a faulty pulley and belt. Unit needs new repair kit. One has already been ordered, will call customer when part comes in.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Conway, AR 72034
Jeff N.
Job Details: 03/16/2021
Found line in back of fridge vibrating on bottom floor plate. Put foam under ok at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHAXMQ00
Near Ingram, TX 78025
Colton B.
Job Details: 03/16/2021
"Issue was faulty emitter and reliever boards. Replaced boards, unit tested good. Ice dropped immediately and ice maker filled. Forgot to quote customer for labor in addition to part on initial visit. Only collected the cost for parts to honor quote."
We serviced a
MAYTAG FREEZER
Model MRT118FFFH01
Near Conway, AR 72032
Jeff N.
Job Details: 03/16/2021
"Took high and low lines off blew nitrogen through them. Changed filter drier, pulled vacuum for 20 minutes recharged all this done per tech line for possible floating restriction.; used 1 WPW10143759 (UV DYE DRIER) from stock"
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS309BSS01
Near Kerrville, TX 78028
Colton B.
Job Details: 03/16/2021
"Issue was that turn table was not spinning. Finding issue to be a faulty turn table motor. Motor is already on order. Collected SC fee, quoted return visit. Will call customer when part comes in."
We serviced a
N/A N/A
Model WTW5100VQ2
Near Little Rock, AR 72209
Micheal
Job Details: 03/16/2021
Replaced agitator but had to order missing cap WP3355758; ordrng 1 WP3355758 (Cap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2021
Customer complaint is that the dispenser stopped dispensing rinseaid. Verified issue. Replaced dispenser tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Conway, AR 72032
Jeff N.
Job Details: 03/16/2021
Found error codes for unbalanced load. Explained to customer about loading machine and demonstrated with server also items. Unit checks good.; used 1 W10135699 (AFFRESH TAB) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78238
Tommy B.
Job Details: 03/16/2021
Last visit swapped out latch which was faulty. This visit swapped out with new parts and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Alexander, AR 72002
Micheal
Job Details: 03/16/2021
"Infestation was taken care of, took pic of receipt, found failed main control, ordered W11314391; ordrng 1 W11314391 (Control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/16/2021
Spoke with Austin and Bruce at Whirlpool Tech Line. I uninstalled the unit and verified that the fuse has continuity. The outlet is sound and we have 120 VAC at the inlet and outlet from the noise board to the control board. We however are receiving only 3 VAC AT THE P1 connector at the control board. This unit will need a new main wiring harness. Part ordered.; ordrng 1 W11350916 (Wiring harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Vilonia, AR 72173
Jeff N.
Job Details: 03/16/2021
Not pumping water into spray arms. Ordered new motor.; ordrng 1 W10445975 (hose) and 1 W10879262 (pump motor) and 1 WPW10538166 (grommet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78254
Justin
Job Details: 03/16/2021
"Replaced left side silverware rack rail, found the right side broke as well. Will need to order it as well. ; ordrng 1 W10914507 (Right side silverware rack)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/16/2021
"Inspected unit for vibration, ran diagnostic found no errors, ran auto test checked okay, ran calibration tested okay, unit runs as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78249
Justin
Job Details: 03/16/2021
While changing out the ignitor harness I found one of the ignitor wires pinched and not connected correctly on spark module. Fixed issue and tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Mount Vernon, AR 72111
Jeff N.
Job Details: 03/16/2021
Bottom spray arm not moving ordered sump assy.; ordrng 1 WPW10671942 (sump and motor assy)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Customer has had item replaced. If new ticket is needed please create a new ticket with correct unit information.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Benton, AR 72019
Micheal
Job Details: 03/16/2021
Inspected unit and found pulley and belt making noise ordered belt and pulley; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/16/2021
"Our customer had experienced the unit not working during the cold spell. Likely frozen pipes. However, after that there were intermittent times it would not light up at all. No errors in diagnostics. Ran automatic test mode and all loads functioned as designed. Ran manual test mode to isolate loads. Cold and hot water is functioning as designed on dual valve. I found that the electric cord was not fully seated in the outlet. I was able to wiggle it and the voltage ceased. I checked the outlet and it is sound. I fully inserted the cord and it is now operating as designed. Our customer is paid in full. Labor was discounted significantly because it was an easy repair and local customer."
We serviced a
UNKNOWN VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Justin
Job Details: 03/16/2021
"Replaced power cord, customer has company installing it tomorrow. Customer will call if any issues occur."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Alexander, AR 72002
Micheal
Job Details: 03/16/2021
Customer complaint loud sqealing at beginning of spin cycle. File number 7730261655. Tech line suggested replacing belt and splutch. Ordered both; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Kerrville, TX 78028
Colton B.
Job Details: 03/16/2021
Customer concerned about a possible leak and a dripping sound. Found no evidence of a leak. Dripping noise appears to be the drain tube dripping defrost water. No evidence of a leak from the refrigerator.
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLBL0
Near Benton, AR 72019
Micheal
Job Details: 03/16/2021
"Replaced broken lanyards with springs, tested unit and found operation normal"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/16/2021
Replaced water valve. Tested unit. No water. Would not finish service cycle. Called Rich from Whirlpool Tech Line SR #7730261417. Will need control. Ordering float switch as contingency.; rqstng P&A on 1 W11120155 (Control) and 1 WPW10195039 (Switch)
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Helotes, TX 78023
Colton B.
Job Details: 03/16/2021
Issue was that the handle was not secured. Replaced handle and used putty apoxy in end caps to secure handle for good. Advised customer to not use handle for at least an hour to let putty set. Unit tested good.
We serviced a
KENMORE REFRIGERATOR
Model 253.7042342
Near San Antonio, TX 78230
Chris S.
Job Details: 03/16/2021
Customer stated that lights are out in freezer found issue to be door latch on rail broke off. Ordering rails and light just in case. Collected SC and gave quote for P&L 521.95.; ordrng 1 5304507977 (slide assembly) and 2 242196204 (light board)s and 1 5304508094 (slide assembly)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near San Antonio, TX 78230
Chris S.
Job Details: 03/16/2021
Customer stated that icemaker not working. Tested unit and icemaker would put go into home position. Found issue to be faulty icemaker.; schdld next appmnt for 3/23 TUE !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near San Antonio, TX 78232
Chris S.
Job Details: 03/16/2021
Customer stated that microwave does not turn on at all replaced thermal fuse and that didnt fix issue. Also checked voltage on wall outlet and got correct voltage. Found issue to be faulty control board. Ordering control board cavity thermostat and main harness. Parts out of stock.; ordrng 1 W10892389 (cntrl-elec) and 1 W10269232 (thermostat) and 1 W10907653 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78247
Chris S.
Job Details: 03/16/2021
Customer stated that dryer wasnt heating and wrinkle shield wasnt working right. Called tech line spoke with Liam found that wrinkle shield was working right but if customer wants clothes not so wrinkly she has to use steam fresh. SR 7730264266 everything working properly and vent hose was too long causing moisture to stay in hose fixed that issue.