Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested dishwasher. Found leak from drain hose. Hose not secured to pump. Secured hose. No further leaks. Tested to complete.
Near San Antonio, TX 78244
S. L.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Unit is ELW snapped phot of closing docs. Found bad inlet valve ordered part call when part comes in.; ordrng 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer is having a problem with the lower oven not heating. I ran diagnostics and received error code F6E4 UI to control state status 5 times o25 April 2020. I cleared the error codes and ran component activation starting with the lower oven. I found that the lower oven bake and broil were not working. Had to uninstall the double oven from the cabinetry. The heating elements had good resistance. However, the thermostat was open. Had to dissemble blower fan to reach the thermostat. Replaced the thermostat, reassembled unit and installed back into the cabinetry. Tested unit, both the bake and the broil elements are now working as designed. Preheated both ovens to 200:and 250 degrees F respectively. Unit is now fully functional."
Near San Antonio, TX 78258
Jim G.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 Verified issue was air flow. Wall vent was clogged with lint.
Near Floresville, TX 78114
S. L.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found unit not going to defrost checked frost pattern evaporator checked thermistor at 77 degrees and 32 found thermistor 1k off. Checked,defrost from main control and UI no defrost coming on checked wires. Needs new User interface and main control. Advised customer to get unit to defrost by unplugging it for at least 12 hours to allow unit to defrost and cool again will have thermistor on hand also since reading is slight more off than nominal. Call when parts come in.; ordrng 1 W11214887 (USER INTERFACE) and 1 W11449482 (MAIN CONTROL ) and 1 WPW10384183 (thermistor)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW0 On call ahead customer stated thought they canceled the appointment as they have replaced unit with a new one. Service no longer needed.
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Unit not cooling. Compressor running. Found Low on Freon. Installed dye drier. Recharge unit. Starting to cool. Will reschedule to check for leaks. Ordering evap as precaution. ; ordrng 1 WP2188823 (evaporator)
Near Boerne, TX 78015
Colton B.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED9500TW2 Issue is that clothes don’t always dry unless they’re on time dry. Talked to customer about the sensor reading some clothes dry before others. A roller has developed a flat spot. Customer wants to do a complete dryer repair kit as a maintenance repair. Collected second appliance diagnostics fee along with P & L. Ordering kit and returning.; ordrng 1 4392067 (dryer repair kit)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Called Tech Line, we checked the wire leading to the UI s in the door and they read 12.47 VDC. Because our customer is having intermittent problems we deduced that there is a slight shorted wire in the door and that the door will need to be replaced. SR# 7728811340. Part ordered. ; ordrng 1 W11221357 (SWITCH) and 1 W11330486 (PANEL UI) and 1 W11449015 (LEFT DOOR)"
Near San Antonio, TX 78245
Justin
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Running unit through diagnostics now, will need water inlet valve. ; ordrng 1 W11175771 (valve-inlt)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW8500DC5 Installed new control and UI. No issues during testing. Unit is working properly. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FW0 "Issue is a noisy washer and water left in the dispenser. Water pressure into tub was a little low, which is the cause for water in dispenser. Found F3E2 error in diagnostics to back that up. Ordering a new valve to resolve that issue. Noise is coming from a blown bearing. Ordering new gear case to resolve that issue as well. Gearcase is on back order, not scheduling a return date. ; rqstng P&A on 1 W11165546 (valve) and 1 W11455453 (GEARCASE ), states that autho needed"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/10/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS Collected service fee. Apparently a power circle was all that was needed. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Pump motor arm is missing, need new pump. ; ordrng 1 W11025157 (pump&motor)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/10/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Replaced evap cover due to fan not turning on after replacement fan is working as designed no issues. Job complete.
Near San Antonio, TX 78255
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVWB865GC0 Issue was a noisy wash. Replaced gear case and slider to resolve issue. Calibrated unit and ran a test cycle. Unit tested good.
Near Schertz, TX 78154
S. L.
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HW0 "Unit is level and legs down Found off balance and suds error codes ran test cycle drain spin fill function all working noticed excessive suds in tub customer is using affresh found concentration set to factory settings of 2 reset,concentration to 6 ran test sudsing decreased advised customer to load clothes loosely not over full. Advised customer to experiment with different soaps and to run affresh cycle prior to use since concentration level has been changed."
Near Universal City, TX 78148
S. L.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFC150M0EB3 "Found left front infinite switch not operating, replaced with truck stock tested all burners educated customer on new style burner. And while i was there removed door cleaned inside glass and advised customer door is not sealed. All operations normal.; used 1 WP3149404 (SWITCH) from stock"
Near Converse, TX 78109
S. L.
Job Details: 11/10/2020
COOKTOP GAS KITCHEN AID KCGS556ESS02 Found rear left burner cap not sitting correctly on burner causing delayed ignition and gas build up which makes large flame. Corrected tested unit all operations normal.
Near San Antonio, TX 78263
S. L.
Job Details: 11/10/2020
VENTHOODS WHIRLPOOL WVW53UC0FS3 Removed right side light replaced tested both lights now working unit operating as designed.
Near Elmendorf, TX 78112
S. L.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found unit cabinet not sitting level. Unit in RV and needs to have island removed by RV dealer to confirm if issue is with unit or level of where unit os sitting unit not icing over customer complained of door opening while moving per job notes from last visit rear right of unit needs to be shimmed. Advised customer that she will need to get unit uninstalled and then have dealer check level of floor and correct installation if dealer feels issue is in liner or cabinet they will need to contact us for assistance referred customer to customer service and dealer. Called trade partners spoke to Paige sr 7726750546 documented what is going on she put in file to not dispatch again unless unit made accessible .
Near Schertz, TX 78154
Shawn W.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571C1HZ01 "Called Whirlpool Trade Partners and spoke with Laura to determine entitlements. She told me that this unit has a goods issue date of April 2016 but a purchase date of 21 August 2020 and that it is covered up under warranty. SR # 7729238002. Our customer would like to purchase another shelf. Includes labor charge for delivery. I replaced ice maker but noticed that the unit will not dispense ice or water. This unit will perhaps need new water valves. Parts ordered. I will have our customer double check that the water intake is turned on and if not have them remove the refrigerator for testing of water valves. The ice maker is covered under warranty but the shelf is not.; ordrng 1 W11130203 (shelf-glas), used 1 W10873791 (ICE MAKER) from stock"
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Last trip found faulty lower ice maker and faulty eyebrow UI. Replaced both to resolve the issue. Unit functioning as designed now. Didn’t glitch when lower ice maker turned on. Per NR CRP the parts.
Near Boerne, TX 78015
Tommy B.
Job Details: 11/10/2020
COOKTOP GAS KITCHENAID KCGS550ESS01 Customer stated that the issue is with the lettering on the cooktop. It is barely visible. Part already ordered by prescreen process.; saved tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MHW5630HC0 Customer says unit is under warranty but does not have a receipt. Called partner team who gave me a goods issued date of 05/07/2019. Customer will try to find receipt and call us back if unit still needs repairing.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced both light modules top back left and control board is working as designed. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVWB865GW0 "Issue is an unresponsive UI. Replaced console to resolve issue, unit tested good."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/10/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Checked microwave found bad interlock switches parts on order will return when parts come in; schdld next appmnt for 11/12 THU !
Near San Antonio, TX 78247
Jim G.
Job Details: 11/10/2020
DRYER AMANA NED4655EW1 Verified a fault at the L2 on the receptacle. Not an issue with the appliance. I used a wire tie to secure the harness during evaluation. ; used 1 WP8567668 (WIRE TIE ) from stock
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/10/2020
WASHER MAYTAG MVW6230HW0 Checked washer found no leaks coming from washer no hard water spots indicating any leaks unit is working as designed. Job complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2020
WASHER MAYTAG MVWX655DW1 Unit had several motor fault issues. Verified the nut to the cam assembly had dislodged and allow it to make contact with the pulley cover shield. ; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)
Near , TX 78015
Tommy B.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Last visit found faulty pump and motor assembly. Swapped out with new parts to resolve issue and unit is now testing good with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BS3 Customer stated safety concerns regarding oven door temperature during usage. Door is very hot to the touch as well as the handle. Service point or in service matters recommend purchasing a insulation kit. The door seal also needs to be replaced. Ordering parts to resolve issue.; ordrng 1 W11025151 (insulation) and 1 WPW10535778 (gaskt-door)
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/10/2020
WASHER MAYTAG MVWX655DW Tested washer. Not spinning. Found wiring to capacitor damaged. Repaired wiring. Now spins and agitates. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Tested dishwasher. Found door not shutting. Door latch not catching. Fixed latch. Door now shutting. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4850HW0 Installed new terminal block. No further issues. Tested to complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control. Turned unit on as well as water. I bled the air out of the line. Explained to our customer to wait 24 hours or ensure temperatures were at 38 and 0 F before placing perishables in the unit. Also explained to give us a call if unit is not cool by tomorrow morning.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Checked refrigerator ice maker no issues with ice maker, ordering emoter giving faulty reading ordering emitter and receiver to resolve issue.; ordrng 1 W10518658 (cntrl-elec) and 1 W10832970 (cntrl-elec)"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit was showed signs of low voltage. Verified no or diminished voltage at L2. Unit is hard wired. used wire tie to secure harness during evaluation. Verified incoming voltage was adequate however the wire nuts used were not making proper contact. Cleaned contacts and rescued wire nuts. Issue was resolved.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVWX655DW "Issue is that unit is not shifting from spin to agitation. Replaced actuator to resolve issue, unit tested good. Had to uninstall and reinstall cam due to it getting stuck a bit. After I did that the unit worker as intended."
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/10/2020
RANGE JENN-AIR PRG4810NP Customer stated left door not closing properly and unit not igniting. Found ignition issue to be vapo locked in gas lines. Bled the lines to resolve that issue. Left door issue caused by hinge slipped out of place. Resecured hinge to resolve that issue. Unit testing good now. No further issues at this point. Collected Sc and labor.
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL n/a Installed new control. No further issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed new door panel and handle. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/10/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Not voltage at L2. Unit was hard wired. Resecured wire nuts. Issue resolved. Used wire tie to secure harness during repair. ; used 1 WP8567668 (WIRE TIE. ) from stock
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/10/2020
RANGE KITCHEN AID KSDB900ESS Checked range found blade off fan rubbing on back wall adjusted fan no longer hitting wall unit is working as designed. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found pressure hose backed off with error code f0e2 reseated hose error code no longer present washer is working as designed no issues. Job complete.
Near San Antonio, TX 78217
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL JS48PPDBDA Removed compressor control to send out for rebuild. ; saved tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 11/10/2020
ICEMAKER (STANDA SCOTSMAN CU50PA-13 Replaced bin thermistor. Issue resolved.
Near San Antonio, TX 78247
Jim G.
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Pantry deli UI is shorted. Verified voltage at harness. ; ordrng 1 WPW10769076 (cntrl-elec)
Near San Antonio, TX 78247
Jim G.
Job Details: 11/10/2020
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Interlock switches are also at fault. ; ordrng 1 W11197766 (interlock)
Near Helotes, TX 78023
Justin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KBSN602EPA01 "Unit is defective, has 2 small scratch on the inside of door. ; ordrng 1 W10800782 (dor-fip ss)"
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3 Replaced burner head. Tested unit. Burner is now functioning as designed.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to damage, no dents or damage on door after replacement. Job complete."
Near San Antonio, TX 78217
Jim G.
Job Details: 11/10/2020
MW-HOOD COMBO MAYTAG MMV5208WB Verified an issue at the filter board. Upon supplying power to the unit (with the door open) the unit would power on with no issues. Upon closing the door the filter board blew. However the 20A fuse was not damaged. I contacted techline and spoke to sr# 7729242627 ; ordrng 1 W10286828 (grill-vent) and 1 W10422269 (filter)
Near San Antonio, TX 78254
Justin
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Need to order and replace ice maker for unit. Unit not calling for water. ; ordrng 1 WPW10300024 (icemaker)
Near San Antonio, TX 78254
Justin
Job Details: 11/10/2020
VENT HOOD WHIRLPOOL UXT5230BDS1 "Need to order fan blade, not staying in place. ; ordrng 1 W10416840 (fan blade)"
Near Selma, TX 78154
Shawn W.
Job Details: 11/10/2020
DISHWASHER JENN-AIR JDTSS244GP0 Replaced drain pump and knocked out the drain plug on the dishwasher because our customer recently had a new garbage disposal installed. Unit is now draining as designed.
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control. Turned unit on as well as water. I bled the air out of the line. Explained to our customer to wait 24 hours or ensure temperatures were at 38 and 0 F before placing perishables in the unit. Also explained to give us a call if unit is not cool by tomorrow morning.
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last tech was recommended by techline to replace dye drier. Installed dye drier and service port on compressor. Vacuumed unit, held vacuum with no indications of leaking. Recharged unit and again held pressure with no indications of leaking. Appears that leak was coming from process stub. Unit began cooling immediately upon testing. Advised customer of 24-48 hour cool down period. Advised if unit still not cooling adequately to give us a call. SS P&L covered per Sb web."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Last trip found electronic control needed to be replaced due to inefficient heating. Replaced control to resolve the heating issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78254
Justin
Job Details: 11/10/2020
RANGE MAYTAG MGR6600FB1 "Running bake now, customer said it works sometimes and doesn’t work other times. Unit heating as designed for first attempt, trying a second time. Tried unit 3 more times all ignited correctly. Unit is working as designed."
Near San Antonio, TX 78250
Justin
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 "Found a small piece of metal stuck between drum and frame, removed and fixed issue of noise."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVWB865GW0 "Issue is an unresponsive UI. Replaced console to resolve issue, unit tested good."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed new cabinet seal due to damaged old one. Issue resolved. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit was showed signs of low voltage. Verified no or diminished voltage at L2. Unit is hard wired. used wire tie to secure harness during evaluation. Verified incoming voltage was adequate however the wire nuts used were not making proper contact. Cleaned contacts and rescued wire nuts. Issue was resolved.
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 Unit not dispensing water. Found water turned off to unit. Turned water on to resolve the issue. Unit testing good now. Collected Sc.
Near Castroville, TX 78009
Justin
Job Details: 11/10/2020
VENT HOOD WHIRLPOOL WVU17UC0JS "Replaced fan motor for vent-hood, tested to complete."
Near Kingsville, TX 78363
Adam
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4950HW0 Customer complaint of unit turning off after a few minutes of run time. Inspection of unit shows no model serial number ID plaque on units. Pictures in SD-QuickPic of unit also pictures of customer receipt. I informed customer because plaque/ID for the unit is missing I will be unable to work on the unit without proper identification specific to the machine. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4816FW2 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal."
Near Victoria, TX 77901
Michael
Job Details: 11/10/2020
RANGE WHIRLPOOL WGE755C0BS01 "The hot surface light is staying on per customer on the left side. Gave the the customer the price for all the fees including parts and labor, the customer didn’t want to go through with it"
Near Bloomington, TX 77951
Michael
Job Details: 11/10/2020
WASHER ROPER RTW4516FW2 "The washer is leaking underneath per customer. The tub had water in it and holding, dry underneath, drained the water and then let tub fill for a little bit and checked underneath to confirm the hose wasn’t leaking, no leaks underneath, at that point I saw water seeping out from behind the wall at the baseboard, the problem is going to be the house drain line behind the wall. No leaks at the appliance, and is working normal"
Near Goliad, TX 77963
Michael
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HW1 "Customer complaint is that the appliance is unbalanced during spin cycle. Pulled the appliance out to make sure the shipping bolts had been removed, no shipping bolts, found on the back right side of the the appliance where the leg is, the floor is bowed in where the drain is, which doesn’t allow to be level, causing it to have a rough spin cycle, pulled the appliance out and made sure it was level, tested the spin cycle on manual test, the appliance is spinning normal and the customer agreed, the floor is going to be the issue, the appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, ran airflow test. Airflow test meter read the unit has poor airflow inspected vent hose vent hose has large buildup of lint trap inside it and is extremely long for what is needed. Shorten van hose and tested again. Unit tested better but still has airflow issue. Inspected airflow at exit point on home. Airflow is coming out week at exit. Let me be trapped within ventilation in wall of home, customer may need to clean out ventilation port to gain better airflow. Issue has been resolved"
Near Victoria, TX 77904
Michael
Job Details: 11/10/2020
WASHER MAYTAG MVWB865GW0 "No power to the appliance per customer, unplugged the appliance and removed the console, plugged appliance back in and the control isn’t powering on, checked voltage at outlet 125 VAC but has an open ground, advised customer to get that corrected and ordered the control, rescheduled the console just in case; rqstng P&A on 1 W11162440 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Not making ice per customer. Activated the ice maker, it’s rotating and calling for, no water coming in, water is dispensing, ordered the inlet valve and rescheduled the customer.; ordrng 1 W11043013 (valve)"
Near Corpus Christi, TX 78410
Adam
Job Details: 11/10/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived at location to install components at time of install and control board I found that control was White not black Informed this to the customer and she stated that would be fine because there was no telling when a new one would come in. I double check this with the other lady of the house she did OK the repair as well. Also customer did not have new power cord available previous power cord was badly damaged when unit malfunctioned. Installed components unable to test unit no power cord available. Issue resolved. I did instruct customer on correct installation of new power cord and took pictures of all power cord to be on the safe side
Near Aransas Pass, TX 78336
John L.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FW "Installed components, re-calibrated and tested unit unit has all functions now and no more errors. Issue has been resolved"
Near Runge, TX 78151
Michael
Job Details: 11/10/2020
WASHER AMANA NTW4516FW "Connection to inlet valve is broken per customer. Found the cold side of the inlet valve had broken off, installed new inlet valve, the appliance was in the garage and not connected inside the house another appliance in place, unable to test the valve and check for leaks calibrated the the appliance and performed a diagnostics test, the appliance is working normal."
Near Kingsville, TX 78363
Adam
Job Details: 11/10/2020
WASHER WHIRLPOOL CAE2745FQ1 Jump on J2. Call commercial tech line to troubleshoot the issue. Customer complaint of unit operating without having to take coins. After speaking with tech line it was determined that feature select jumper is missing from the unit. Ordering jumper to resolve issue; ordrng 1 W10520398 (harns-wire)
Near Corpus Christi, TX 78402
Adam
Job Details: 11/10/2020
RANGE AMANA AEP222VAW1 "Inspection of unit shows front left burner is incredibly hot on low setting. Replace switch and burner to resolve issue; ordrng 1 814399 (receptical,surf.unit) and 1 W10179654 (switch-inf) and 1 W10335286 (elmnt-surf)"
Near Portland, TX 78374
John L.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS "Inspected unit, unit was not dispensing water or making ice. Removed water and tested for water dispense. Water dispenser without filter, reapply filter onto unit and tested again. Water is now being dispensed and icemaker is receiving water. Issue has been resolved."
Near Corpus Christi, TX 78412
Adam
Job Details: 11/10/2020
RANGE AMANA ACR4303MFW3 Arrived at customers location prepared to install components but component that was received was a single burner not a kit as prescribed by previous tech. Apologize to Customer and explain to her what exactly happened and that I would be re-ordering kit for as soon as possible.; ordrng 1 W11371990 (COIL KIT)
Near Corpus Christi, TX 78410
Adam
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 "Inspections unit shows motor starting to give out unable to turn drum. Replace motor belt idler pulley and blower wheel to resolve issue; ordrng 1 691366 (idler pulley) and 1 694089 (sub 279711) and 1 W10131364 (belt,drive) and 1 W10396029 (asm mtr)"
Near Rockport, TX 78382
John L.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ "Inspected unit, gasket on dispenser for detergent no longer on unit. Also adjusters on unit have broken on top rack will need to replace both these components to resolve these issues.; ordrng 2 W10350375 (adjuster)s"
Near Ingleside, TX 78362
John L.
Job Details: 11/10/2020
WASHER MAYTAG MVW7230HW0 "F0E9F0E5Ran diagnostics, pulled 2 errors both having to do with off balance. Ran diagnostics cycle, unit fails to run through entire cycle. Issue is possibly with control board. Tried a recalibration and tested again unit still fails to advance passed washing and just sits in place. Tested individual components, motor does function both spin and agitate. Replace board to resolve.; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (FASCIA)"
Near Ingleside, TX 78362
Michael
Job Details: 11/10/2020
RANGE JENN-AIR JMXOU89000 "Called the customer 20 minutes before enroute to the location, no answer, left vm, no call back, arrived at locations, NOH, called the customer again, no answer, waited for 10-15 minutes no one showed up or called back, the house is being renovated and looks empty, all outside lights were on, left magnet on the door and took a picture, cup will need to reschedule ; saved tckt"
Near Taft, TX 78390
John L.
Job Details: 11/10/2020
DRYER WHIRLPOOL CEM2745FQ0 "Install thermal fuse as thermal unit fuse in unit was blown. Tested unit after installation, unit ran for a while and then fuse blew out again. Found temperature dryer to exceed normal operating temperatures, issue with High temperature thermostat. Will need to replace both high temp thermostat and thermal fuse to resolve this issue.; ordrng 1 3392519 (thermal fuse) and 1 WP3391914 (thrmst-fix)"
Near Castroville, TX 78009
Justin
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Panel Ui is a psp item. Will need control, evap harenes, drip pan, and evap cover. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11092503 (panel-ui) and 1 W11457241 (DRIP PAN) and 1 WPW10501260 (cover-evap)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Tested unit. Food freezing in fresh food section. Will need to replace control and thermistor. ; ordrng 1 WPW10384183 (thermistor)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/06/2020
WASHER MAYTAG MVWP575GW0 "Replaced valve on washer due to long fill after replacement tested washer no issues, unit is working as designed. Job complete. Collected remaining balance"
Near Bulverde, TX 78163
Jim G.
Job Details: 11/06/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS Ticket was created on wrong device. Customer will create a ticket on the warming drawer instead.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/06/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Checked ice maker found ice bin thermistor giving wrong reading ordering thermistor to resolve issues. ; ordrng 1 W10511923 (thermistor)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSS42FTX00 "Checked refrigerator found refrigerator door gasket damaged replaced gasket no issues after replacement, unit is working as designed. Job complete collected all fees."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Control panel frozen. Managed to make unit functional until able to return with console by unplugging unit for 30 seconds. Had f6e4 UI communication error. Will need to replace console. Ordering console to resolve the issue. Unit still under warranty (ELW) per Sb web until 12/20/2020; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG320M0BS3 "Left side hinge was snapped shut, reset and put door back on correctly"
Near San Antonio, TX 78227
Richard G.
Job Details: 11/06/2020
WASHER WHIRLPOOL NTW4605EW0 Unit is out of manufacturer’s warranty. Informed customer she will need to contact Home Depot for extended warranty service on this unit.
Near San Antonio, TX 78240
Richard G.
Job Details: 11/06/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the unit will stop and the lid lock light will start blinking. Clothes will be soaking wet after cycle. Ran unit through diagnostics and found issue with control. Ordering washer control.; ordrng 1 W11189137 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2020
WASHER CROSLEY CAW38125HW0 "Asked at fault. Hub is also loose. ; ordrng 1 W10528947 (drive hub kit) and 1 W11172199 (basket) and 1 WP8533953 (screw), states that autho needed"
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/06/2020
WASHER MAYTAG MVWC400XW4 Replaced drain pump. Ran diagnostics to check for error codes. There were none. Tested unit to ensure it is draining properly. Ran calibration. Unit is now fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/06/2020
RANGE WHIRLPOOL WFC310S0EB3 Customer stated that the unit doesn’t preheat past 100 degrees. Element doesn’t pass resistance. Ordering new bake element and control to resolve issue. ; ordrng 1 W11122531 (cntrl-elec) and 1 W11182108 (elmnt-bake)