Near San Antonio, TX 78258
Tommy B.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 "Customer stated the issue is that the unit does not dry clothes in one time to cycle. Recommended to customer to run sensor cycle instead. Unit has heat, motion, and airflow. Unit is functioning as designed at this time. Recommend to customer to have the venting and ducting cleaned on the Home side."
Near San Antonio, TX 78254
Justin
Job Details: 01/20/2021
MICROWAVE OVEN JENNAIR JMW2430IL03 "Need vent for bottom of oven, frame piece is bent. Will have to readjust the oven to secure it better in the wall. ; ordrng 1 WPW10327374 (vent-oven)"
Near San Antonio, TX 78245
Justin
Job Details: 01/20/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ0 Spoke with customer and he does not want to go forward with repair.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/20/2021
RANGE WHIRLPOOL WEE750H0HZ1 Replaced console. Issue resolved
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 01/20/2021
DRYER WHIRLPOOL MEDC465HW0 "Checked dryer found timer only working on automatic dry , ordering timer to resolve issue,ordering PTS just in case.; ordrng 1 W10117655 (switch push to start)"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 "Customer complaint is that the unit is still giving the same issues. Found ice building up on left side of ice bin due to water leaking from the icemaker. Called techline and spoke with Sterling. Ran unit through harvest and called for water. Did not find any leaking water during fill. Was not able to verify any leaking from the icemaker during visit, other than the ice build up in the ice bin and under the ice bin. Customer states she had spoken with Kitchenaid and a master technician said we needed to replace the side UI. Customer called Kitchenaid while I was in home, verified part needs to be ordered.; ordrng 1 W11330486 (UI ASSEMBLY)"
Near San Antonio, TX 78240
Richard G.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint is that the unit is making a sound like the turntable is rubbing. Found that unit has a faulty turntable motor. This is a countertop model and cannot be repaired, unit has a total replacement policy during first year of ownership. Customer will need to contact AIG and Whirlpool about replacement, they will decide what can be done since the unit is outside of the first year of ownership."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Issue was a no drain dishwasher. Found obstruction in drain pump. Removed obstruction, unit tested good."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR KITCHEN AID KRFC704FSS01 "Last trip found faulty control causing fan not to operate during normal operation. Replaced control, unit functioning properly now. No further issues at this point. Advised customer can take up to 24 hrs for cool down period. Collected P&L. W11167902"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Last trip found faulty console and control. Replaced both to resolve the issue. Unit testing good now. Per CXC unit was under warranty until 3 days ago so this repair should be covered since diagnosis was prior to warranty expiration. No further issues at this point.
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
COOKTOP GAS WHIRLPOOL n/a Issue was too much flame. Could not get to M/S tag because 2 ovens are installed under cooktop. Customer will get model and serial from builder and call us back. When we have the model number please order a new knob for cooktop as it is missing one. Gate code is 1313. Picture of installation is in SD QP. ; saved tckt
Near , TX 78015
Douglas H.
Job Details: 01/20/2021
VENT HOOD UNKNOWN WVW51UC0FS1 Last trip confirmed that the chimney was damaged. Replaced chimney to resolve the issue. Customer approved of repair. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 I replaced the needed parts. Tested unit. Ice level sensor and ice box fan are working now and the freezer drawers are now functioning as designed and allowing the freezer door to seal as designed. Unit is now fully operational. Our customer said yes to the survey.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/20/2021
DISHWASHER AMANA ADB1400AGS3 Checked dishwasher found drain hose not installed correctly spoke to customer about proper installation need. Job complete.
Near Pleasanton, TX 78064
S. L.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Found drain line clogged with ice and styrofoam froze over air return to RC removed debris and ice tested heater thermistors these were good. No error codes. All operations normal unit cooling now.
Near San Antonio, TX 78254
Justin
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Spoke to customer, unit is attached to WiFi and did an update and reboot and started working as designed. Close job."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW0 Checked washer found no error codes good spin gearcase is not leaking washer is working as designed. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 01/20/2021
RANGE WHIRLPOOL WGG745S0FS02 Will need harness switches and ignitor for middle burner. ; ordrng 1 W10637673 (igntr-surf) and 1 W11188712 (bezel-knob) and 1 W11241684 (harns-wire)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/20/2021
DISHWASHER KITCHEN AID KDTE334GPS0 "Customer complaint is that the unit is not draining. Entered diagnostics and found error code F6E4 Inlet water/float switch open. At end of cycle, found drain pump humming, but nothing draining. Will need to replace drain pump and float switch.; ordrng 1 WPW10195039 (float switch)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE550S0HZ1 Installed new terminal block. No further issues. Tested to complete
Near San Antonio, TX 78254
Justin
Job Details: 01/20/2021
COOKTOP ELECTRIC WHIRLPOOL WCE77US0HB01 "Wall oven below is too low for dolley, had to remove with help from builder to get cooktop. Unit is missing wires going to thermistor for middle warmer, replaced switch and element to verify that is how it was Manufactured. Customer will work will builder on replacing unit."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW4850HW1 "Checked washer found no error codes did find water not turned on completely adjust valve tested washer no issues, washer is working as designed. Job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG320M0BS3 Removed rear replaced control then ignitor. Customer complained about stainless panel being loose on door checked adhesive failing needs outer door. Checked bake cooktop functions all operations normal. Need outer door call when door comes in.; ordrng 1 W11176456 (DOOR) and 1 WPW10481433 (nameplate)
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB4949SHZ1 "Issue was no fill on dishwasher. Changed control and valve, still no fill. Upon further inspection found broken wire to float switch. Ordering new wire harness to resolve issue. Will call customer when part arrives. ; ordrng 1 W11227948 (harns-wire)"
Near San Antonio, TX 78251
Richard G.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE535S0JZ0 Customer complaint is that the control panel is not functioning. Verified issue. Will need to replace control.; ordrng 1 W11295998 (cntrl-elec)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/20/2021
WASHER ROPER RTW4516FW2 Installed new capacitor. Unit now working properly. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/20/2021
DRYER ROPER RED4516FW Wiring to timer was damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced evap motor with thermistors. Tested to complete. Unit is good to go.
Near Atascosa, TX 78002
Richard G.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint is that the left door does not close properly. Found mullion rail not closing. Replaced rail. Tested to complete. Unit is good to go.
Near Natalia, TX 78059
Richard G.
Job Details: 01/19/2021
DRYER MAYTAG MEDC465HW0 "Replaced motor. Still receiving the same issue. Checked power to unit. All is good. Once the pts switch is pressed, one leg drops voltage to 40 ac at the wall. Suggested customer check out power at the outlet."
Near San Antonio, TX 78252
Justin
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW0 Close job
Near San Antonio, TX 78216
Jim G.
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced all parts. Issue resolved.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7120HW0 Tested unit. No leaks found during testing. Could not duplicate issue. Unit is working properly at this time. Job complete.
Near San Antonio, TX 78244
S. L.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Removed valve replaced valve tested no leaks icemaker harvested and filled all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Issue was a leaking dispenser. Finding issue to be low water pressure causing the fill tube to miss ice maker. Removed filter, ice maker filled well. Called techline Joel who stated that it’s a filter issue. Customer will replace filter to resolve issue."
Near Boerne, TX 78015
Douglas H.
Job Details: 01/19/2021
WALLOVEN KITCHENAID KEBC107KSS03 Unit stopped heating after a self clean. Found thermostat to have blown. Part under one year warranty. Quoted 285.78 for Sc and labor. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc & labor.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 "Called customer, customer stated they called in to cancel, no longer need service. Job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8500DC5 Issue was that unit was not progressing properly. Found F8E1 error code. Replaced valve to resolve issue. Customer has no hot water running to unit. Informed them that they have to run it on the coldest setting for it to work. Customer will make adjustments and new valve well help flow from cold water. Unit tested good.
Near San Antonio, TX 78223
S. L.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 Found F8E1 error code. Checked valves found cold water not filling. Removed hoses found cold water coming in from supply needs valve. Installed new valve. Tested no leaks both hot and cold working. Cleared errors and ram calibration all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found icemaker not filling but overflowing from inlet on icemaker assembly. Removed icemaker found styrofoam obstruction caused water to flow slowly and froze over. Cleared ice and styrofoam then tested all operations normal.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/19/2021
FREEZER WHIRLPOOL WZF79R20DW03 Replaced evaporator fan. The sound ceased currently. I made some adjustments to the food placement to help with air circulation and referred our customer to page 8 and 9 of the owners manual. Unit is fully operational now.
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8500DC5 Issue was that unit was not progressing properly. Found F8E1 error code. Replaced valve to resolve issue. Customer has no hot water running to unit. Informed them that they have to run it on the coldest setting for it to work. Customer will make adjustments and new valve well help flow from cold water. Unit tested good.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/19/2021
VENT HOOD WHIRLPOOL UXT5530AAS3 Replaced motor blower assembly. Issue resolved.
Near , TX 78006
Colton B.
Job Details: 01/19/2021
RANGE WHIRLPOOL WOS51EC0HS01 "Issue is that unit would drop power when starting a bake cycle intermittently. Replaced console and control, unit tested good."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB8959SKW0 "Issue was a broken chopper on drain pump. Replaced drain pump, unit tested good."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/19/2021
MICROWAVE OVEN JENN-AIR JMW3430DB02 "Replaced console. Powered unit up and set time, date etc. once I went to test I received a F9E0 error code. Product not wired correctly at home. I powered it down at the circuit breaker for more then a minute to clear the electrons. Powered it back up and it was fine. Preheated the back element to 350 degrees F. It reached temperature. Checked microwave. Unit is now functioning as designed."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/19/2021
OVEN ELECTRIC (D WHIRLPOOL WFE320M0ES2 Replaced both hinges. Door is now operating as designed.
Near San Antonio, TX 78232
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB Replaced needed parts. Tested unit. Ice is dispensing distinctively cubed and crushed on the chosen setting. Unit is fully operational now.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/19/2021
COOKTOP GAS JENN-AIR CVGX2423B #4852 gas valve is damaged but part is discontinued. Customer will purchase and contact us to install. Collected service fee.
Near San Antonio, TX 78252
Richard G.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that the unit is still not draining all of the water and the clothes are soaked and have to be rung out at the end of the cycle. Called techline and spoke with Bryan says to try the unit on an different outlet that is non gfci. If the same issue, replace the controls. Plugging unit into a non gfci outlet did not change the outcome. Will need controls.SR#7729278812; rqstng P&A on 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78250
Justin
Job Details: 01/19/2021
DRYER WHIRLPOOL WED4815EW1 "Replaced door switch no change to unit. Calling techline again, Austin is assisting. Found connection at motor not working, was able to adjust connector to get unit running. If unit fails again we will need to replace main wire harness."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRMF706ESS00 "Unit has a bad deli drawer Ui, unplugged and it brought LED lights back up. Unit passed harvest and fill. No error codes, customer will see what happens after it dumps out the ice in tray. ; ordrng 1 WPW10769076 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Replaced icemaker, unit good to go."
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 Customer stated that the issue is then dispenser is routinely is clogged with ice and also has a constant drip. Found issue to be faulty ice door and will also need new water tube. Ordering parts to resolve issue. ; ordrng 1 W11163765 (fitting) and 1 W11397167 (RETAINER) and 1 W11423781 (DOOR-ICE)
Near San Antonio, TX 78222
S. L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0EB0 Found F2 error code right rear and left front burners not working. Both burners are falling apart. Verified no voltage at bake and both non functional burners. Removed unit found evidence of roach infestation. Removed rear found 2 failed infinite switched RR and LF as well as shorted control. Would also need new burners shorted control and switches caused by pest crossing terminals on mentioned parts. Advised customer due to this any parts put on cannot be warranted if issue occurs again after repair and is deemed from pest. Quoted service fee paid repair declined recommended getting pest control and replacement of unit when issue os resolved.; rqstng P&A on 1 W11122555 (cntrl-elec) and 2 W11161939 (SURFACE ELEMENT )s and 2 WP3148953 (switch-inf)s
Near San Antonio, TX 78251
Richard G.
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 "Customer complaint is that the unit is not spinning. Entered diagnostics and found error codes F8E1 long fill, F0E9 off balance, F0E5 off balance. Ran unit through diagnostics cycle. Will need to replace inlet valve. Found gearcase to be slipping, will need to replace motor, gearcase, actuator and cam.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11220230 (valve) and 1 W11423758 (GEARCASE)"
Near San Antonio, TX 78238
Richard G.
Job Details: 01/19/2021
DRYER MAYTAG MED6230HW1 "Customer complaint is that the light inside the dryer will sometimes shut off while removing clothes from dryer, and will sometimes stay on while the dryer is running. Verified intermittent light function issues. Will need to replace door switch and light.; ordrng 1 W10214261 (socket) and 1 W11307535 (DOOR SWITCH ) and 1 WP22002263 (light bulb)"
Near Selma, TX 78154
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR SAMSUNG RF18HFENBSR I replaced the water valve. Our customer paid in full. I accidentally charged the full on the call but our customer had already paid the service fee on my first visit.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB8959SKW0 "Issue was a broken chopper on drain pump. Replaced drain pump, unit tested good."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KSSC36FTS04 Issue was ice maker not turning off and ice. Finding issue to be the ice maker arm was improperly installed. Fixed that. Also found a frozen ice schute causing water to leak down the freezer wall. Defrosted all ice and ice maker chute. Ice maker filled properly with no leaks. Unit tested good.
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 "The wrong control board was sent. The sticker is correct but the part is not. Looks like a control board for a washing machine. Pictures included. I have reordered, but please check the distribution. I replaced the evaporator cover. Unit should cool better in the mean time but will need the new control with the updated software.; ordrng 1 W11333076 (CONTROL ELECTRONIC)"
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
DISHWASHER AMANA ADB1400AGB3 Replaced pump and motor for unit. Tested to complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/19/2021
RANGE KITCHENAID KFDC558JSS00 Replaced both blowers and secured terminal block. Issue resolved.
Near , TX 78006
Colton B.
Job Details: 01/19/2021
WASHER MAYTAG MHW3505FW1 "Scheduling error, customer has not received part. Will call us when they get it.; saved tckt"
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 Swapped out control to resolve unit issues. Ran automatic test cycle and unit passed all functions. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/19/2021
WASHER MAYTAG MHW6630HC1 "Customer stated unit leaks. Ran unit, couldn’t replicate the leaking issue. But when pulled the lid off found evidence of prior leaking. Ordering stator, vent and dispenser per service pointers for this issue. Parts on b/o ; ordrng 1 W11316273 (VENT FAN) and 1 W11354542 (STATOR) and 1 W11465533 (DISPENSER)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/19/2021
REFRIGERATOR AMANA ART308FFDB06 "Last tech found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised of 24-48 hr cool down period. ; used 1 W10890128 (COUPLER), and 1 W10890291 (COUPLER) from stock"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
DISHWASHER KITCHEN AID KDTE104ESS1 "Issue was a no drain dishwasher. Found glass in drain pump. Removed glass, unit tested good."
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7120HW0 "Called customer, customer stated they will not be available since they got called into work rescheduling for Wednesday next week.; schdld next appmnt for 1/20 WED !"
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Freezer LED light is burnt out. Replacing with truck stock. ; used 1 W11205083 (LED MODULE ) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE550S0HZ1 Replaced active hinge. Tested to complete. Unit is good to go.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 Checked refrigerator found door alarm going off when both doors are closed verified door closing properly. Ordering control board to resolve issue. ; ordrng 1 W10788697 (cntrl-elec)
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTE334GPS0 Last tech confirmed a broken dispenser. Replaced dispenser to resolve the issue. Unit testing good now no further issues at this point.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW6620HC0 Customer want all parts for repair. Also requested tech Shawn (08). Please schedule once parts are available for installation. ; saved tckt
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KSSC42QMS02 "Last trip found leak in EVAP. Replaced EVAP and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began Cooling Immediately. No further issues at this point. Advised customer of cool down period. Collected P&L"
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8000DW5 Checked washer found oil leaking from gearcase ordering gearcase and washplate to resolve issue.; ordrng 1 W10834890 (washplate) and 1 W10868473 (gearcase)
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found noise coming from ice box fan, customer stated unit isnt making ice either. Found issues caused by ice box not working as designed. Spoke to customer about repair. Customer stated they will contact office for repair if wanted. Collected service call fee.; rqstng P&A on 1 W10685479 (fan)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KFIV29PCMS03 Verified service pointer issue indicates adapter should be replaced. ; ordrng 1 W10864519 (Adapter kit (ice box))
Near San Antonio, TX 78233
Jim G.
Job Details: 01/19/2021
WASHER MAYTAG MVWC415EW2 Cover had come loose. Re-fastened. Issue resolved.
Near San Antonio, TX 78264
S. L.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 Spoke with customer she said she is not home today. Offered to schedule appointment for her. She agreed with next available. January 22 Friday.; schdld next appmnt for 1/22 FRI !
Near Boerne, TX 78006
Douglas H.
Job Details: 01/19/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Customer stated unit is heating inconsistently. Sometimes unit heats and cooks properly and other times under heats. No faults found. Ordering console to resolve issue of inconsistency ; rqstng P&A on 1 W10864141 (CONTROL PANEL), states that autho needed"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW92HEFC0 "Replaced control board on washer after replacement good drain, no overflow, washer is working as designed. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 This unit is under warranty. Pictures of receipt included. Ran diagnostics and received error code F2E1 stuck key and F7 E1 basket speed fault and F0 E2 over suds. Found that the belt got shredded. I replace the belt W11239857 from my truck stock. I cleared the error codes then ran a calibration. Ran automatic test mode and all loads functioned as designed. Ran manual test mode for high spin and made a slight balancing correction. Unit is now fully operational.; used 1 W11239857 (BELT) from stock
Near La Vernia, TX 78121
S. L.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5105HW0 Complaint was water not flushing from dispenser at softener partition. Found softener valve not getting water due to hot water not being hooked. Ran test all components working even hot water side is working when hoses are switched advised customer to get hot water plumbed
Near San Antonio, TX 78248
Tommy B.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 Customer stated the unit makes a noise during all parts of the cycle. Provided video as evidence. Diagnostics revealed error code F7E6. Inspection of the unit showed Oil on floor from blown gear case. Ordering parts to resolve issue.; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11428524 ( CAPACITOR ) and 1 W11454741 (GEARCASE) and 1 WPW10427633 (pulley shield)
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4955HW1 Replaced control board due to lid not locking after replacement no issues calibrated washer no issues. Job complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL n/a Installed new dye drier. Vacuum and recharged unit. Unit is working properly. Job complete.
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW1 "Customer stated the unit isn’t progressing past fill part of cycle. Diagnostics revealed errors F2E1 F8E1. Found issue to be faulty hot water valve. Ordering parts to resolve issue. Customer was not home, daughter was home. Collect Service call on next visit; ordrng 1 W11168743 (valve)"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the unit is moving across the floor during spin. Entered diagnostics and found error codes F0E5 off balance load detected. Machine is balanced and level. Ran unit through automatic test. Unit is not showing any issues. Checked suspension, all good. Ran unit through calibration and reran test. All good. Tested to complete. Unit is good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 "Customer stated unit making smell of electrical or mechanical smell. Checked errors found, F7e6 motor fault. Ran diagnostics testing to check unit. Motor runs but error indicating an open circuit in motor. This is where the smell is coming from. Also noticed gearcase making clunking noise. Ordering both to resolve all issues, also ordering capacitor Incase that caused the open circuit. Customer is going to attempt to return unit to Lowe’s since under 30 days, especially since parts on b/o; ordrng 1 W10885487 (MOTOR) and 1 W11428524 (CAPACITOR ) and 1 W11454734 (GEARCASE )"
Near Pleasanton, TX 78064
S. L.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer explained to me unit is resetting and lights going out. She played video of clicking noise which is actually 3 way valve once valve actuates only way to get unit out of this setting is to unplug unit went through diagnostics to pinpoint where short is all components came on no shorts. No spills at pantry UI. Was unable to replicate issue. Advised customer either power supply board main control or UI in front is cause unable to make determination between which and at this point all 3 would need to be changed. customer will contact manufacturer to see if he can get assistance .; rqstng P&A on 1 W10695459 (module) and 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Customer stated that the unit isn’t producing ice and it is making a loud noise during operation. Icemaker issue was due to the arm being in the up position. Icemaker called for water after moving arm into the on position. Noise could not be duplicated in the home. Customer to monitor the unit.
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Installed new control and igniter. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ Unit not in store. Job complete.
Near , TX 78015
Tommy B.
Job Details: 01/19/2021
DRYER WHIRLPOOL WED5000DW2 Swapped out door catch to resolve door issues. Inner door and door seal not needed. Unit tested good with no further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW2 Issue was the tub almost over filled. Ordering new control to resolve issue. ; ordrng 1 W11419215 (CONTROL )
Near Boerne, TX 78006
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR FRGIDAIRE FRT21INLHB4 Customer stated that the issue is the unit is not cooling to proper temperature. The refrigerator section is 53° and the freezer section has an ice tray with melted ice. Evaporator has no price pattern. Compressor is functional at this time. Suspected issue is leak in the sealed system. Quoted customer sealed system labor and customer declined repair. Collected priority service call.
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/19/2021
VENT HOOD WHIRLPOOL WVW7336JS0 Wrong part ordered on previous visit. The part which is rust it is not serviceable. It is the main flared section of the vent hood. No action can be taken.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB9959SKZ0 Faulty drain pump. ; ordrng 1 W11497943 (Drain pump)