Local Reviews
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Devon F.
DRYER MAYTAG MED5630HC0 Customer complaint was unit would not auto sense dry replaced control board unit is operating as designed.
Devon F.
DRYER MAYTAG MEDB765FC0 Customer complaint was unit would not start replaced unit overlay unit is operating as designed.
Jesus C.
WASHER MAYTAG MVWC565FW1 Complaint is washer will not complete cycle. F8E1 error codes. Good fill from water valves. Good drain. Customer has drain from washer clamped onto another hose going to the backyard. Drain line is the cause of issues. Performed customer instruct. Advised customer that drain line has to be in a standing pipe with airflow. Unit is working properly. Tested to complete.
Richard G.
WASHER MAYTAG MVWB835DW1 "Customer complaint is that the washing machine isn’t working and is showing a code F2E3 UI mismatch. Also the power cord has a short in it and goes in and out. Customer has extended service plan through Lowe’s. Customer called Lowe’s while I was in home. They are researching who called in the dispatch to us and will get back with the customer. I spoke with Melissa at the office. Lowe’s called her and said they did not send the dispatch. Informed customer that I could not work on the machine until a dispatch is received. If the dispatch goes through, will need to order power cord W10859955, control W11024149, and console W10861510 for return visit."
Ezequiel V.
WASHER MAYTAG MVWB765FW3 "Spoke to customer, customer stated that they won’t be available rescheduling for Tuesday.; schdld next appmnt for 1/21 TUE 8-10"
Ivan B.
COOKTOP GAS JENN-AIR JGCP548HL00 Customer had somewhere to be didn’t have time for me to finish needed reschedule.; schdld next appmnt for 1/21 TUE !
Adam H.
RANGE WHIRLPOOL WFG320M0BB2 Install components tested unit issue resolved
lreyes@appliancecareoftexas.com
OVEN ELECTRIC (D KITCHEN AID KOSE900HBS00 Issue is parts are damage. Ordering new parts to solve issue ; ordrng 1 W10351236 (trim) and 1 W11348370
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Called techline spoke to Chris. Found issue to be a blown fuse. Not control related as the UI indicated.; ordrng 1 W11188752 (fuse)
Adam H.
WASHER WHIRLPOOL WFW5620HW0 Inspection of units will not produce diagnostic pushing power button will activate the consul but not always and unable to pull a diagnostic in any three button sequence. Replace consul and control board to resolve issue. Job will require two technicians is a stacked unit.; ordrng 1 W11294803 (cntrl-elec) and 1 W11329112 (cntrl-elec)
Adam H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit issue resolved. Have advised customer of a 24 hour wait. Before unit comes back to temperature.
Adam H.
WASHER MAYTAG MVWB835DC3 Inspection of unit shows error code for miscommunication between control and interface. Replace both control board and interface to resolve issue. Also drain pump is struggling to do it’s job error code for that as well. Replace drain pump to resolve that issue.; ordrng 1 W10727777 (pump-water) and 1 W11035015 (console) and 1 W11105155 (cntrl-elec)
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Testing Of unit shows proper voltage but control board not responding. Replace control board to resolve issue. Adrianna.n.esparza@store.lowes.com; ordrng 1 W11101101 (cntrl-elec)
John L.
WASHER WHIRLPOOL WTW8040DW "Installed components, recalibrated after installation. Issue resolved."
Michael R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "The motor isn’t coming on, ordered part to resolve issue and rescheduled customer ; ordrng 1 W11085683 (pump&motor)"
John L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Inspected unit, found issue to be with drainage. Drain clogged for evaporator was able to unclog drain and resolve issue."
John L.
REFRIGERATOR WHIRLPOOL JSC23C9EEM00 "Inspected unit, ran test on icemaker. Icemaker will not turn tray to drop ice. Replace icemaker to resolve this issue.; ordrng 1 W10760070 (assembly,ice maker)"
Adam H.
RANGE WHIRLPOOL WFE525S0HV1 Installed component tested unit issue resolved
John L.
RANGE WHIRLPOOL WGE745C0FS01 "Inspected unit, part of door vent has broken causing issues with door. Replace door to resolve.; ordrng 1 W10845034 (glass-door)"
Adam H.
COOKTOP JENN-AIR UNCONFIRMED Unit is out of warranty and customer declined Service call.
Michael R.
RANGE KITCHENAID KSGG700ESS1 "The oven ignitor isn’t staying lit, no error codes, the top burners are working normal, no leaks, ordered part to resolve issue ; ordrng 1 WPW10324262 (igntr-oven)"
Michael R.
MICROWAVE WHIRLPOOL UMV1160CW7 "Plugged the appliance in and tested it. The appliance is heating and working normal, no abnormal or popping noises"
John L.
WASHER WHIRLPOOL WTW4800XQ2 "Inspected unit, ran diagnostics. No codes. Ran test on all components, found issue with valves, lock, level switch, actuator, and control. Controls not allowing for recalibration, valve not dispensing hot water, actuator not detecting basket speed. Replace these components to resolve issues.; rqstng P&A on 1 W10006355 (actuator) and 1 W10268911 (switch-wl) and 1 W10357184 (valve) and 1 W10435609 (cntrl-elec)"
Michael R.
DRYER MAYTAG MEDC465HW0 "The end cap on the left side of the console is broken, ordered parts to resolve issue ; ordrng 2 WP8312709 (clip)s and 1 WPW10193824 (endcap)"
Adam H.
DRYER AMANA NED4655EW1 Inspection of unit does show restricted airflow but that being said unit is still heating during cool down or air only cycle. Replace thermistors and heating coil to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)
Uriah B.
WASHER WHIRLPOOL WTW5000DW2 Replaced belt and pulley. Ran calibration. Ran auto test cycle. All checks ok at this time.
Uriah B.
FREEZER WHIRLPOOL WRX735SDHZ02 Replaced ice container. Looked at left door swinging closed. Needs to be shimmed in he back to tilt the front forward and level the back feet because the unit is straddling two different levels of floor height. Door operation is as intended.
Michael R.
RANGE WHIRLPOOL WFE770H0FZ2 "Customer says it only gets to 250-275 degrees. turned the oven on to preheat, it never started heating up. Put the appliance in diagnostics and tested both elements, neither one of the bake elements would come on, pulled the oven out and removed the cover to the terminal block and found the red wire was loose and the post broke off the block, one of the wires burnt off, repaired the wire, and was able to put the post back in place so the customer could use the appliance until the part came in. Tested the appliance, it’s working normal at this time. Ordered terminal block and rescheduled customer ; ordrng 1 WPW10245259 (block-term)"
Uriah B.
I-ENABLED DW MAYTAG MDB4949SHZ0 Blinking lights upon arrival. ; ordrng 1 W11395600 (CONSOLE) and 1 WPW10653840 (door latch)
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer reported almost no ice production for a few days but it is making ice again now. If the issue persists we will return with a new icemaker. W10882923
Uriah B.
BELLA JENN-AIR JFFCC72EFP02 "Quit around Christmas and then started to produce again about five days ago.Ran through test all checked ok, but production has been very slow. Will replace icemaker. ; ordrng 1 W11262316 (icemaker)"
Chris S.
DRYER WHIRLPOOL MED5630HC0 In the wire harness and console. Checked operation. All operations check ok. Customer will observe.
Chris S.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 I installed the roller and leveled the fridge. All operations check ok.
Chris S.
DISHWASHER KITCHENAID KDPE234GPS0 The right hinge is bent causing the door to not clos properly. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
Chris S.
REFRIGERATOR KITCHENAID WRV986FDEM Installed the control and evaporator motor with wire harness and thermistors. All operations check ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The ice container was damaged in the box; ordrng 1 W11185686 (ice-contnr)
Uriah B.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Unit not drawing amperage or producing wattage. Needs transformer, magnetron, divide, capacitor. Also needs interlock switches per service pointer w11245251; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11244494 (interlock) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Uriah B.
WASHER WHIRLPOOL WTW7040DW1 Cx needs Friday afternoon as late as possible. Scheduled for 2-5pm. ; schdld next appmnt for 1/24 FRI 2-5
Chris S.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 I installed the icemaker. All operations check ok.
Uriah B.
I-ENABLED DW MAYTAG MDB4949SHZ0 Blinking lights upon arrival. ; ordrng 1 W11395600 (CONSOLE) and 1 WPW10653840 (door latch)
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced FC IM fill tube. Ran harvest cycle. All checks ok.
Chris S.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 The led driver board isn’t putting out 14 volts to the fridge lights. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (module)
Chris S.
HORIZON 27' LARG WHIRLPOOL WFW8300SW05 It sounds like there is something trapped between the cob and basket. Will need another technician to remove the tub assembly to remove the unknown object.; schdld next appmnt for 1/20 MON 2-6
Doug M.
FREEZER KITCHENAID KBBL306ESS01 "Arrived to find unit is cooling,tested fresh food section temps,found average 39 degrees on each shelf,freezer temps 5 degrees,customer explained a lot of people in and out of house due to home care and putting to much product in unit not allowing doors to close all the way,customer since has had the over flow of product removed,unit is now cooling as designed,verified normal operation unit checks ok"
Doug M.
COOKTOP KITCHENAID KCED600GSS01 "Replaced blower motor due bad bearing causing motor to lock up,tested unit operation checks ok"
Uriah B.
M/W OTR WHIRLPOOL WMH31017HZ0 "Replaced light bulb holder, control board, and bulb. Interior lights flickering. Needs interlock switch repair kit. Please call cx to schedule when part comes in.; ordrng 1 W11244494 (interlock), pckd up 1 8206232A (lamp 40 watt)"
Doug M.
WASHER WHIRLPOOL WFW6620HC0 "Replaced bellow due to defect causing water leak, tested unit operation checks ok"
Justin R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced control, damper and cover for unit. Thawed out reservoir. Unit is dispensing water again."
Justin R.
OVEN WHIRLPOOL WFE320M0EB2 Replaced block terminal and harness. Tested unit to complete.
Justin R.
REFRIGERATOR SAMSUNG RF263TEAESR "Ice maker keeps freezing up, customer is thawing out ice maker multiple times a month to keep it working. Calling Samsung tech support to document findings. Ordering ice and control. Reference number 7003571118. Part number DA82-02714A; rqstng P&A on 1 DA82-02714A (ICE MAKER AND CONTROL )"
Justin R.
N/A N/A WTW8800YW1 "Spoke with customer, need to reschedule for Tuesday and he needs first appointment if possible. ; schdld next appmnt for 1/21 TUE !"
Justin R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer called saying she needed to reschedule. Will call office for return date. ; schdld next appmnt for 1/29 WED !
Justin R.
RANGE WHIRLPOOL WFE505W0HZ1 "Spoke to partner team about repair, trying to locate a purchase date. Trade team is covering repair and trip. Found harness burnt and terminal blocked damaged. Will need harness, terminal block and main control. ; ordrng 1 W11314391 (cntrl-elec) and 1 W11416047 (HARNESS ) and 1 WPW10245259 (block-term)"
Justin R.
N/A N/A WTW8800YW1 "Spoke with customer, need to reschedule for Tuesday and he needs first appointment if possible. ; schdld next appmnt for 1/21 TUE !"
Sherman J.
COMPACTOR KITCHEN AID KUCS03FTPA Could not verify serial number. Unit won’t open and can’t get pulled out. Customer is going to contact builder to get pulled out. Quoted +tax p&l. Customer will call back when when she finds out when they are coming out to pull out unit. ; ordrng 1 WP777811 (DIRECTIONAL SWITCH)
Sherman J.
DISHWASHER MAYTAG MDB4949SDH3 Motor is bad. Ordered parts to resolve issues. Warranty expires Saturday. Wanted to make sure covered since ticket created before expiration. ; ordrng 1 W10591570 (SUMP MOTOR ASSEMBLY ) and 1 WPW10538166 (GROMMET )
Sherman J.
DRYER MAYTAG MEDC215EW1 Upon arrival voltage not correct at wall. Customer is going to call electrician. Once electrician comes out if still not working please send me with part ordered. ; ordrng 1 WPW10185982 (TIMER)
lreyes@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue was bad ice maker over filling. Replace ice maker. Ran diagnostics no other issues. Ice maker calling for water. Job complete
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW4 Issue was getting of codes do to bad water valve. Replace valve and board. No error codes ran quickly cycle. Calibrated washer. No other issues job complete
Steven G.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator found unit low on freon added dye drier and vacuumed and charged unit ; ordrng 1 W10570565 (evaporator) and 1 W10810988 (COMPRESSOR ), used 1 L13000622, 2 L13000625, 1 L1300629, and 2 W10143759 from stock"
Sherman J.
OVEN ELECTRIC (D JENN-AIR JDS1750EP0 Upon arrival had error code of f8e0. Low fan speed. Checked for obstruction in blower. None found. Checked for bad blower motor. Said motor was bad. When put back together and tested 4 different temp and times. No issues. Ran diagnostics on unit. No error codes. No further issues at this time.
Sherman J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival ice maker over filling. Replaced ice maker from TS. No further issues at this time. ; used 1 W10873791 (ICE MAKER) from stock
Richard G.
RANGE WHIRLPOOL WFC150M0EB3 Replaced two burner elements. Tested to complete. Unit is good to go. No email to add.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 "Found long fill error, and unbalanced error code found no hot water at inlet valve found adequate water pressure and that hot water solenoid failed causing both errors. Replaced with van stock inlet valve tested for leaks no leaks ran service cycle all operations normal advised of survey and paper; used 1 W11165546 (VALVE) from stock"
Ivan B.
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS Replaced door glass and frame. No issues at this time.
Richard G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced ice door and retainer. Tested to complete. Unit is good to go. Spoke with customer about survey.
Jim G.
VENTHOODS KITCHEN AID KXW9748YSS0 Installed both the control housing and the blower fan. Found that the vent baffle/dampener had dislodged and fallen into the motor blades damaging the unit slightly. Customer decided to replace unit anyway. Issue resolved. Survey prepped.
Ezequiel V.
WASHER WHIRLPOOL WFW6620HC0 Checked washer found leak in front coming from pump assembly. Ordering new pump to resolve issue. Job complete.; ordrng 1 W10918608 (pump-water)
Ezequiel V.
RANGE WHIRLPOOL KFGD500ESS04 Replaced igniter ran bake cycle no issues checked for error codes none found. Unit operating as designed. Job complete. Collected parts and labor.
Ivan B.
WASHER WHIRLPOOL WTW8600YW1 Replaced control and harness unit operating properly at this time. No issues.
Ezequiel V.
WASHER WHIRLPOOL WFW560CHW "Checked washer found HMI not responding ordering new hmi board , ordering control board. Ordering pump for leak issue. ; ordrng 1 W10918608 (pump-water) and 1 W11325580 (cntrl-elec) and 1 W11329046 (cntrl-elec)"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue was door missing washers. Put n missing parts. No other issues job complete
lreyes@appliancecareoftexas.com
MICROWAVE OVEN WHIRLPOOL n/a Issue was costumer heard a sparking noise. Found a burned mark by the magnetron. Told costumer it needs to be replace. Couted costumer with parts and labor. And costumer said he will think about it since microwave is still working and he’s just thinking about buying a new one. service fee collected.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8500DC4 Found valve bracket had screw loose on bottom panel inside cabinet causing vibrating/buzzing noise corrected this and advised customer to get proper dryer vent to improve performance and for safety due to fire hazard tested unit all operations normal. Advised of survey via leave behind.
Jim G.
REFRIGERATOR KITCHENAID KRFF707ESS01 After several tempts to repair and install drain pan realized that the cabinet is bowed/warped. This is causing the drain pain to bend upward at he center and not drain ultimately causing the the evaporator to never fully dry out and causing a perpetually freeze over. I then to contacted techline Kevin SR# 7726919340 who deemed the unit irreparable.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 Removed basket replaced gearcase reassembled unit calibrated no errors all operations normal advised of survey and paper
Colton B.
WASHER AMANA NTW4516FW3 Issue is that lid latch stays locked. Finding issue to be a faulty control board. Leo ordering a new latch as customer tried to force lid closed. Returning Tuesday to install parts.; ordrng 1 W11170317 (cntrl-elec) and 1 W11307244 (latch)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Checked refrigerator ice maker found cracked ice maker. Replaced ice maker water did not leak through. Ice maker working as designed. Job complete.; used 1 W10873791 (ICE MAKER) from stock
Steven G.
OVEN ELECTRIC (D KITCHEN AID KEBS207BSS00 "Checked oven found bad convection motor and lower sensor, replaced both parts checked operation unit working properly now"
Shawn W.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Found temperatures fine. Looked at compressor fan and it is solid and working fine, not causing any issues. Called Tech-Line, spoke with Mitch. We tried some different techniques to replicate the sound. We determined that the next course of action would be to emplaced the foam strip kit around the evaporator fan and the evaporator cover. I have also ordered all parts related to cushioning support and protection of the evaporator fan motor. Whirlpool SR# 7726349491; ordrng 1 2203595 (support) and 1 2203596 (support) and 1 2304241 (gasket) and 1 W10252477 (gasket,air duct) and 1 WP8286642 (tape) and 1 WP8286642 (tape)"
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced door handle. Found that I ordered the wrong part. It appears that the part I ordered is not on this unit. It is an additional trim for some types of cabinetry. The part I actually need seems to come up as a control. What I actually need is called Assembly bottom vent stainless. Illustration number 20 on the parts list under oven parts. Builder has the circuit breaker mislabeled and has the oven outlet labeled as AC. I informed the builder. As a courtesy I was going to check the outlet for 240 VAC but it was hard wired. Resetting the circuit breaker fixed the scrolling issue. I found no errors in diagnostics and conducted component test on all loads. All loads were working. Based on this I decided there was no need to change the UI. Oven preheated and reached temperature. Fully operational. Job complete.
Jesus C.
WASHER WHIRLPOOL WFW75HEFW0 Water in bellow not draining. Found drain holes plugged. Removed blockage. Water now draining properly. No further issues. Tested to complete.
Devon F.
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit would not start replaced door switch problem still exists tested door switch switch seems fine tested thermal fuse test failed replaced fuse with truck stock unit is operating as designed.; used 1 WP3392519 (FUSE) from stock
Devon F.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would be black ordering new UI panel to resolve issue.; ordrng 1 W11351998 (CONSOLE)
Sherman J.
WASHER WHIRLPOOL MVWC565FW1 Found gear case grinding badly. Ordered parts to resolve issues. ; ordrng 1 W11035751 (GEAR CASE )
Richard G.
DRYER WHIRLPOOL WED9750WW0 Replaced heating element. Tested to complete. Unit is good to go. Collected parts and labor fee. Cut off 10% for military discount.
Shawn W.
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced Interlock Service Kit. Fully functional. Job complete.
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue stated by customer: microwave flickers on and off after starting. Previously replaced control. Ordering parts.; ordrng 1 W10498567 (harns-wire) and 1 W11206558 (cord-power) and 1 W11219761 (harns-wire)
Devon F.
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not wash ran diagnostics got long fill error code asked cus is clothes wet at end of cycle he said yes ordering new valve to resolve issue.; ordrng 1 W11127357 (housing)
Devon F.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer complaint was unit blower would make noise check unit for error codes no error codes no noise unit is operating as designed.
Richard G.
WASHER MAYTAG MVWX655DW1 Replaced drive motor. Old motor was extremely hot. Ran calibration. Ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 No frost on evap. Compressor is running. Checked for leaks. No obvious leaks using UV light. Found service port on drier is leaking clear oil. Will need sealed system tech to diagnose further. ; schdld next appmnt for 1/17 FRI !
Ivan B.
DISHWASHER KITCHEN AID KDTE204GPS0 Checked dishwasher. Water valve had loose connection not allowing for water to enter machine. Operating as designed at this time no further issues. Yes to survey and leave behind.
Devon F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint was unit would not make ice replaced ice maker unit is operating as designed.
Shawn W.
OVEN ELECTRIC (S JENN-AIR JJW3430DS02 "Installed the new console. Ran diagnosis, no errors. Conducted component activation on all load, all are working. Client decided to start using the WiFi so I was able to help them set it up. They were very organized and had all their manuals in a binder. The were missing their WiFi manual. I provided them the part number with help from Tech-Line (Robert) and I provided the number to the connect team so they can link the Jenn-Air App with their WiFi enabled unit. I tried to get connect team on the line but it was a 44 minute wait. Fully operational. Job complete."
Richard G.
RANGE WHIRLPOOL WFE525S0HB1 Replaced passive and active hinges. Door opens and closes properly. The trim was damaged when the door broke. It was not visible until the door was taken apart. Need to order door trim.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 WPW10310922 (trim-vent)
Devon F.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer complaint was unit did not dispense ice found dispenser motor housing broken and letting warm air in which then would ice up dispenser motor. Ordering dispenser motor housing and seal to resolve issue.; ordrng 1 W11240062 (HOUSING) and 1 WPW10291905 (seal)
Richard G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 Replaced UI. Tested to complete. Unit is good to go. Collected part cost. Previously collected labor.
lreyes@appliancecareoftexas.com
DRYER WHIRLPOOL LER7646JQ0 Issue was unit not heating. Check all fuses found bad thermal cut off. Replaced from stock parts. No other issues job complete. Service fee and labor and parts collected ; used 1 279769 (THERMAL-CUTOFF) from stock
Christian G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: refrigerator leaking from line. Ordering parts.; ordrng 1 WPW10279882 (tube-water) and 1 WPW10386778 (tube-water DOOR)
Ezequiel V.
WASHER MAYTAG MHWE300VW11 Checked washer found drain pump leaking slightly. Spoke to customer about about price customer stated they are looking into buying new washer.
Steven G.
WASHER MAYTAG MVWB855DC2 "Checked washer found unit not getting cold water, replaced bad water valve checked operation unit working normal now ; used 1 W11165546 (VALVE) from stock"
Richard G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Changed out blower. Tested to complete. Unit is good to go. No email to add.
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDX655DW1 "DOP provided 7/27/19 found no heat only on sanitize on selector switch , replaced switch tested at exhaust average cut off on high was 159 cut on at 128 advised to get foil vent changed for safety and performance and advised survey and leave behind paper."
Steven G.
RANGE WHIRLPOOL WFG320M0BS3 Checked range to replace parts found end cap bent will also need this to complete ; ordrng 1 W10873109 (END CAP)
Jesus C.
WASHER WHIRLPOOL WTW7800XW2 Installed new door hinge. Tested to complete.
Jim G.
DISHWASHER KITCHENAID KDTM404ESS2 Checked back. Evaluated how the arm was installed. Tested unit in quick cycle to determine if the sound was still present. I may have damaged arm. Will replace at my expense. SR# 7726775130
Jim G.
RANGE WHIRLPOOL WFE515S0JB Top of cooktop is dented. Ordered part. ; ordrng 1 W11178791 (cooktop BLACK)
Richard G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced heating element. Tested to complete. Unit is good to go. Spoke with customer about survey.
Richard G.
DISHWASHER WHIRLPOOL WDT720PADM3 Customer complaint is that the dw is not washing dishes properly. States there is still soap residue left in the dispenser. Ran unit through diagnostics and automatic test. Unit filled with water but did not go into wash. Replaced pump and motor assembly. Ran unit through diagnostics. Tested to complete. Unit is good to go. Spoke with customer about survey.
Jesus C.
RANGE AMANA AER6303MFS2 Installed new cooktop. No issues during testing. Job complete.
Ivan B.
COOKTOP GAS JENN-AIR JGCP548HL00 Went to change regulator. Pipe fitting adapter stuck due to putty. Went to hardware store to get fitting for customer was given the wrong size. Hardware store is 25 min away a could not make second trip there. Pipe fitting is 1/2” to 3/4. It is not listed in the repair parts manual.; saved tckt
Jim G.
WASHER WHIRLPOOL WTW7300DW0 JK SR# 7726922114 techline advises check line to pressure sensor. As customer described water overflowing the tub. Verified there were no leaks. The washer was still holding water when I arrived. The air hose to the main control was loose. Reinserted the hose. Ran full load in regular mode to ensure proper function. Issue resolved.
Douglas H.
RANGE WHIRLPOOL WFG114SWB1 Calling techline to nail down issue due to reoccurring issue. Spoke with Mike. He stated to check wiring harnesses and check outlet for proper polarized and grounding. Sr 7726917049Checked all harnesses. Found igniter to be at fault. One of the wires is grounding out. Quoted 64.31 for part. Will not charge more labor as is reoccurring issue. Customer wants to proceed with repair. Ordering igniter to resolve the issue issues. ; ordrng 1 W10918546 (igntr-oven)
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Need additional control. Wrong part ordered. ; ordrng 1 W11035599 (cntrl-elec)
Steven G.
WASHER WHIRLPOOL WFW6620HW0 "Checked washer ran diagnostics found no fault codes ran spin unit is running smooth, found unit working properly"
Colton B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue was that dishwasher was missing spring and link on right side. Installed both to resolve closing issue. Also replaced door panel for dent. Unit tested good. Talked to customer about survey.
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG505M0BS3 Found relay clicking and time resetting intermittently issue not outlet related need new board rescheduling 1/23 PM call.; ordrng 1 W11126814 (CONTROL)
Ivan B.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Couldn’t make to customer within window. Please add them to my list for tomorrow and I will keep the part in my van.; saved tckt
Douglas H.
DISHWASHER WHIRLPOOL WDT920SADM0 "Complaint of unit not cleaning properly. Found issue to be water not hot enough coming in. Customer adjusted hot water heater. Unit now has proper hot water coming in. Unit performing as designed. Educated customer on proper cleaning, usage of unit, and soap pod usage. Collected Sc."
Christian G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: double oven lower unit did not shut off after customer used bake. Customer states they had to unplug unit to turn it off. Ran unit through diagnostics to confirm. Ordering parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec WO POWER)
Douglas H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated unit makes a knocking noise. Found cause to be coming from water inlet line under the sink, it was being caused by valve not open enough. As soon as valve was opened farther knocking noise no longer present. Collected email for survey."
Colton B.
WASHER WHIRLPOOL WTW4816FW2 Issue is that the unit will not advance cycle. Found LF error code in diagnostics. Water flow into the unit seems fine. Valves passed resistance checks and don’t seem to be clogged. Ordering a new control board per tech sheet. Also ordering new valve just in case. Customer prefers afternoon appointment.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Tommy B.
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated the issue is the unit will not function. Found issue to be loose connections to the pump. Fixed wiring harness by connecting all hookups. Unit testing good now.
Christian G.
DRYER MAYTAG MEDC465HW Issue stated: dryer would not heat. Found misfired. Unit test good.
Steven G.
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not turning on, checked and found bad fuse, replaced fuse and thermostat checked operation unit working normal now ; used 1 WP3387134 (THRMST-FIX), and 1 WP3392519 (FUSE) from stock"
Jim G.
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Reschedule. Missed customer. No answer at home. Left voicemail. ; schdld next appmnt for 1/22 WED 8-10
Colton B.
WASHER WHIRLPOOL WFW6620HW0 "Customer complaint was walking or unbalanced washer. Leveled washer, unit spins nicely. Talked to customer about overloading as well. Unit tested good."
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Unit not making enough ice and thin ice cubes. Found cause to be extremely low water pressure coming to unit. Inspected water pressure to unit, not sufficient enough. Likely coming from RO/filtration system under sink. Recommended to customer to contact a plumber to check the filtration system. No further issues at this point."
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Determined issue was due to faulty pantry UI. Ordered all parts pertinent to that repair. ; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Christian G.
RANGE WHIRLPOOL WFE975H0HZ1 Issue stated by customer: oven runs hot. Confirmed through diagnostics. Adjusted temp to resolve temporarily. Ordering parts.; ordrng 1 W11165552 (cntrl-elec) and 1 WPW10181986 (sensor)
Tommy B.
WASHER WHIRLPOOL WFW94HEXW2 Found issue to be faulty MCU. Swapped with new part and ran automatic test cycle. Unit is testing good at this time. Collected P&L.
Steven G.
MICROWAVE OVEN KITCHENAID KMBP107EBS01 Checked microwave found F1 E5 error code ordered parts; ordrng 1 W10468206 (inverter) and 1 W10577815 (cntrl-elec)
Jesus C.
WASHER MAYTAG MVWB835DC3 Installed new bezel for latch. No issues during testing. Job complete.
lreyes@appliancecareoftexas.com
DISHWASHER JENN-AIR JDTSS246GS0 Issue is bad dish rack. Found it’s the tracks that’s are broken. Ordering parts ; ordrng 1 W10852728 (track) and 1 W10852729 (track)
Ezequiel V.
WASHER MAYTAG MVWB880BW0 "Checked washer found SD, spoke to tech line they advised to replace tub and basket. Ordering tub and basket to resolve issue. Ordering washplate,hub jus in case needed.SR7726920618; ordrng 8 8533953 (screw)s and 1 8545953 (hub,basket-driven) and 1 W10076270 (screw) and 1 W10118114 (hub,basket) and 1 W10286241 (washplate) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"
Ezequiel V.
RANGE WHIRLPOOL WFC150M0EB1 Replaced control board on range ran bake broil and light no issues checked for error codes no issues . Job complete.
lreyes@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW0 Issue is unit not draining. As i took water out the tub. I move. Washer to drain the rest of the water. Found rotten poop all over the floor under the unit and behind. I call nick to see the next and called trade partners to document everything.sr 7725589016. Pictures attach
Christian G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS03 Customers son was home and was unsure if H.O. Had extended warranty. Sb web shows standard 1 year warranty only. Customer wants consult with H.O. before paying service call.
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Issue is that oven is non operational. Finding issue to be blown fuse and thermostat. Self clean mode was used with foil on the bottom of cavity, which melted it and blew fuses. Called DH, said melted foil was not a safety issue. Collected service call and quoted customer for P&L on return visit. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)"
Tommy B.
REFRIGERATOR KITCHENAID KRFC704FBS00 Need auger sharks as it is stripped. Please place customer on urgency list. ; ordrng 1 W11228132 (shaft)
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB865GW0 Removed old lid installed new tested lock and ran service verification cycle all operations normal.
Steven G.
WASHER MAYTAG LSE7806ACE "Checked washer found bad fuse and lid switch,tech bent hinges, had to bend to straighten out for lid to close properly, ordered parts; ordrng 1 207166 (switch,check) and 1 22001555 (fuse 250v/1a comm wa)"
Steven G.
ICEMAKER (STANDA KITCHEN AID KUIS18NNTB1 "Checked ice maker found crack in water pan causing water to run out before unit could make ice, replaced water pan checked operation unit is working normal now"
Colton B.
WASHER MAYTAG MVWC565FW1 Customer complaint is an overfill on washer. Found chew marks on drain hose causing it to leak and signs of a rat or mouse infestation. Pressure hose didn’t seem to be chewed. Ordering a valve and control board for overfill issue. Calling AE and partner team about infestation. Informed customer that they would have to get a professional exterminator to come out and get a receipt before we come complete the repair. Partner team says everything is still covered but customer will have to pay for drain hose. ; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec) and 1 W11244231 (hose)
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WGD4850HW0 "Found unit not working when arrived, found tear in flooring took picture of this customer acknowledged this was here before my arrival traced problem to thermal fuse. Replaced fuse found water in vent hose to wall, tested heat at exhaust cycle temps were 165 high and 123 low this is average of 3 cycles. All operations normal After further inspection found restricted vent duct used test kit confirmed issue is in duct work to home advise customer to have duct looked at to prevent further issues and for safety ; used 1 8522199 (VENT TESTING KIT), and 1 WP3392519 (FUSE) from stock"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Replaced freezer door gasket sealing properly. Job complete.
John L.
WASHER MAYTAG MVWC565FW0 "Ran diagnostics, pulled one code. F8E1 long fill, checked water lines for any issues none found. Tested valves, cold side does not open fully not allowing water to flow properly. Valves will need to be replaced to resolve this issue.; ordrng 1 W10776841 (valve)"
Colton B.
DISHWASHER KITCHENAID KDFE104HBL0 Customer complaint was a leak. Couldn’t replicate leak durning q 20 minute cycle. SG recommended lowering rollers to tilt unit back more. Looked like rollers were already lowered. Ran another 20 minute cycle and still no leaks. Raised front legs to help with leveling. Unit testing good.
Michael R.
DISHWASHER WHIRLPOOL WDF590SAJM0 "The appliance wouldn’t power on, voltage is good, reset breaker, still no power. Removed door panel and checked all connections, getting power to the control and UI but still won’t power on. Ordered control and UI; ordrng 1 W11086165 (console) and 1 W11306302 (cntrl-elec)"
Adam H.
WASHER MAYTAG MHW6630HW0 S# 7724407283. Previous contact with this customer at this location resulted in customer becoming hostile and belligerent with tech. Tech called trade care team at whirlpool to document this issue with the customer SR number above shows previous contact and notes that my company will not service this customer based on previous history. Trade care team instructed me to have my company contact customer and report issue and also to have customer call back to whirlpool so they can find a different tech company.
John L.
RANGE AMANA ACR4303MFW3 "Installed panel, issue resolved"
Adam H.
WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Inspection of unit shows error code for stuck button. Ran verification cycle on units all functions work as designed. Call tech line to try and troubleshoot situation. Went over error codes with tech line tested all functions with tech line no issues found. Tech line states if we cannot duplicate customers complaint and the machine shows no error codes there’s nothing to be done. Issue resolved. SR number above. This will be the second visit we’re having to call tech line resulted in the same answer.
John L.
RANGE WHIRLPOOL WGE745C0FS01 "Called Safety Team, spoke with Teresa. Explained issues with unit. Took snap of flakes, Whirlpool will buy back unit."
Michael R.
DRYER WHIRLPOOL WED8000DW4 "The appliance wouldn’t power on, voltage was good at outlet and appliance, took front panel off and checked the thermal fuse, all fuses are good. Ordered control and panel control ; ordrng 1 W11133021 (cntrl-elec) and 1 W11133029 (panel-cntl)"
John L.
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit found issue to be with motor, will need to replace. Told customer cost. Customer is going to look to see if they can get unit under an extended warranty plan. And reschedule when plan is acquired. Parts needed to complete repair W10192987 motor, W10192966 Control, and W10192993 harness"
John L.
DRYER MAYTAG MEDB835DC4 "Inspected unit, found unit will not power on. Tested power at outlet and behind unit, unit getting power. Tested fuse, fuse has continuity. Issue with controls. Replace to resolve.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11098430 (cntrl-elec) and 1 W11098472 (overlay)"
Adam H.
DRYER WHIRLPOOL WED8500DC4 Install components tested unit issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Installed compressor, topped off gas. Unit holding pressure and is cooling. Issue resolved"
Adam H.
REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows no error codes and all tests come back as unit in good working order. Customer complaints of food freezing but upon further inspection shows customer had refrigerator compartment set to 32 33°. Adjust the temperatures in free huge compartments toone above recommended and advise customer to give it at least a 24 hour wait. To see difference in temperature. Issue resolved
Michael R.
MICROWAVE AMANA AMV2307PFW2 "I spoke with Nick and asked if what I’d ordered had anything to do with the power and he advised me the parts were for heat only. I called Whirlpool Tech line and spoke with JK SR7726921310. I told him the fuse was good and voltage good at outlet, asked me to check voltage at the control, getting 120 volts, he said if there’s 120 volts at the board and nothing on the display, it’s a bad control board, told him I had already replaced the board, he said to order another one.; ordrng 1 W10849846 (cntrl-elec)"
Michael R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The freezer isn’t cooling and PO keeps coming on. The evaporator fan is bad in the freezer which is also causing PO to come on periodically because of the temperature in the the freezer. Gave the customer an estimate of for SCF, PARTS & LABOR. The customer paid for the SCF. She will talk to her husband and call back and cancel if they decide not to go through with it.; ordrng 1 W11109595 (motor-evap)"
Uriah B.
FREEZER WHIRLPOOL WRF767SDEM01 "Per techline, if everything reads normal, call techlinebback. He says there are no more suggestions for repair.SR7726914253Ice build up under the ice maker compartment in the rear of the refrigerator section. ; ordrng 1 WPW10635022 (adapter)"
Adam H.
REFRIGERATOR AMANA ART308FFDM03 Inspection of unit shows refrigerator is well out of warranty. Customer has declined any diagnostics or service call on this unit
Michael R.
WASHER MAYTAG MHW8200FC0 "Plugged appliance in on arrival, drain pump ran for about 10 minutes and shut off, took water hoses off and confirmed water pressure and screens were clear of obstruction. I went into diagnostics and found F3E1, F8E2, F8E1, F8E0, error codes, cleared error codes and ran a diagnostics test, the linkage and motor on the dispenser worked normal, completed with no issues or error codes, replaced panels, appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed part ordered. The fan and appliance are working normal
Uriah B.
DRYER WHIRLPOOL WED4815EW1 Starts but start switch is not keeping the connection. Needs start switch. WPW10117655; ordrng 1 WPW10117655 (relay-pts)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit not going into defrost at all. Needs defrost thermistor and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11334745 (EVAP MOTOR)
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found evap motor obstructed by ice build up. Cx had left freezer door open and ice built up. All operations checked ok in diagnose and all appears to be good after defrosting evap. Cx to observe.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Checked wiring connections. Ran diagnostics. Found ice maker fill tube frozen over. If cx calls back pre order door. LW11026425. Freezer door; used 1 WP8567668 (TIE ) from stock
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found inside of door damaged, which causes the door switch to think the door is still open. Will need to replace left side door. ; ordrng 1 W11104477 (dor-fip)"
Uriah B.
RANGE WHIRLPOOL WFE550S0HZ1 Control board. W11295998. Control is not sending power to the element. Needs control. Cx do not want to move forward with repair.
Justin R.
DRYER MAYTAG MEDX655DW1 "Spoke with customer, he is not available during time slot. Will schedule for next week. ; schdld next appmnt for 1/23 THU !"
Doug M.
WASHER MAYTAG MVWB765FW3 "Inspected unit for clicking noise, performed service diagnostics found no error codes, performed manual test all steps checked ok, had customer listen to agitate test she sed unit sounded normal, verified normal operation unit checks ok"
Justin R.
RANGE AMANA ACR4303MFB3 "Replaced trim vent and handle door, but notice door is missing retainer and inner glass door. ; ordrng 1 9761505 (retainer) and 1 W10620754 (glass-door)"
Doug M.
FREEZER WHIRLPOOL GB2FHDXWQ04 "Inspected unit for ice build up in freezer,removed ice found clogged drain tube,installed p-trap,per SP 38253, tested unit operation checks ok ; used 1 W10619951 (P-TRAP) from stock"
Doug M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice found fill tube frozen again and lighted shelves flashing , called tech line tech sed fill tube heater and lighted shelves run on same circuit from led power board, found bad connector at heater harness causing both issues, diagnosed to need led board and fill tube heater ; ordrng 1 W10804160 (cntrl-elec) and 1 W11226501 (heater)"
Justin R.
LAUNDRY WHIRLPOOL MHW6630HC0 "F8E1 stored in unit, found some water residue on the hose coming from dispenser housing to tub. Will order housing and hose. ; ordrng 1 W11316600 (drawer) and 1 W11316604 (hose)"
Justin R.
OVEN WHIRLPOOL WFE505W0HS1 Found unit to have a bad control board. Will need board to fix unit. ; ordrng 1 W11204517 (cntrl-elec)
Justin R.
WASHER MAYTAG MVWB765FC3 "Replaced gearcase and clutch on unit, calibrated unit and tested in diagnostics. Didn’t hear any noises, customer will just keep an eye on it."
Justin R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Placed adhesive on area that had ice build up, gasket is not needed but will need to have door replaced to help with issue. ; rqstng P&A on 1 LW10803965 (dor-fip), states that autho needed"
Justin R.
RANGE AMANA ACR4303MFB3 "Replaced block and harness wire, tested unit to complete."
Doug M.
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced console,oven appliance manager,microwave acu per tech line due to f6e4 error code,did not solve problem,called tech line found mechanical issue with left interlock,reset interlock now no relays are clicking when pushing but the microwave still won’t start,performed service diagnostics found f6e4 error code,cleared error code,reset module number in service diagnostics,tested unit again same thing except display showing something different as unit is started but not running,called tech line back,tech said to replaced wire harness at this point; ordrng 1 W11316032 (HARNESS ) and 1 W11356954 (HARNESS) and 1 W11356968 (HARNESS)"
Justin R.
WASHER WHIRLPOOL WTW7500GW0 "F0E4, F3E5 stored in unit. Ran unit on high spin didn’t hear noise until unit came to a stop. Need to replaced gearcase, and clutch.; ordrng 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
Justin R.
DISHWASHER WHIRLPOOL WDT720PADM2 "Replaced valve and control board, ran unit through diagnostics."
Shawn W.
COOKTOP GAS KITCHENAID KCGS956ESS I could not replicate the issue but found a service pointer on this model. Ordered the Burner Service kit.; ordrng 1 W10837359 (burnr-head)
Ezequiel V.
DISHWASHER WHIRLPOOL WDF331PAHS0 Checked dishwasher found unit making loud grinding noise coming from motor ordering new motor to resolve issue.; ordrng 1 W10837401 (pump&motor)
Devon F.
REFRIGERATOR WHIRLPOOL GI5FVAXVL01 "Customer complaint was unit would make noise when using water dispenser check water pressure from wall test pass, took out filter put back in noise stop for about a liter then start making noise again ordering new filter head to resolve issue.; ordrng 1 W11395888 (FILTER CAP) and 1 WP12956202 (reservoir)"
Steven G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found a little vibration, customer states that unit will get louder at certain times, ordered parts per tech line ; ordrng 1 2155789 (gasket) and 1 2182120 (fan scroll) and 1 2203595 (support) and 1 2203596 (support) and 1 W10194475 (shield)"
Tommy B.
WASHER MAYTAG MVWB835DC4 "Last visit found faulty console, this visit swapped with new console to resolve issue. Unit tested good now. Yes to survey."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 "Found worn gearcase which wore out spline on washplate plate and basket request otl for parts.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609480 (washplate), states that autho needed"
Steven G.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator went to replace unit dye drier found no copper lines to drier, need lock ring kit will be back tomorrow ; used 1 WPW10143759 (DRIER-HV) from stock"
Tommy B.
DRYER WHIRLPOOL WED5620HW1 F6E1 error revealed in diagnostics. Issue is due to bad control. Ordering parts to resolve issue. Control is a psp item.; ordrng 1 W11378949 (CONSOLE) and 1 W11388040 (CONTROL)
Tommy B.
DRYER WHIRLPOOL WED6620HC0 Last visit found issue to be blower housing and lint duct housing rattling. Resolved by adding a seal to housing per tech line. Unit testing good now with no further issues.
Tommy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the unit is not venting. Educated the customer on use and care and how to avoid this issue in the future.
Jim G.
WASHER WHIRLPOOL WFW5620HW0 The actual error present was F3E1 which concerns a failure of the pressure sensor. Determined that sensor was loose and or had obstruction. Secure sensor with wire tie and cleared hose obstruction. Joel SR# 7726904765.
Ezequiel V.
WASHER MAYTAG MVWB865GW0 "Checked washer while in diagnostics washer shut off, prior to shutting down lid lock kept unlocking and locking, ordering control board, ordering lid lock just in case.; ordrng 1 W10810403 (lid lock assy) and 1 W11114420 (cntrl-elec)"
Jim G.
DRYER AMANA NED4655EW1 Customer complained of intermittent squealing and rattling. Upon arrive found the unit to be thumping as if the drum was warped or misaligned. Determined that the roller and shafted were seizing up. Replaced rollers and belt which was slightly damaged. Issue resolved. ; used 1 4392067 (REPAIR) from stock
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB835DW4 Removed damaged washplate removed basket and clutch then removed gearcase. Installed gearcase and clutch reassembled basket and installed new washplate calibrated unit and ran test all operations normal advised of survey through email.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Found new door had dent in it ordered again advised of 6-8 week time frame took picture of door dent on new part. Confirmed dent on existing door. Rescheduling for when part comes in, ; ordrng 1 W11026425 (DOOR FREEZER,)"