Local Reviews
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Steven G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator, found in diagnostics that freezer not cooling. Replaced compressor and regulator valve, charged unit and ran unit through diagnostics again found unit is now cooling as should."
Tommy B.
DISHWASHER KITCHENAID KDTE234GPS0 The part in question was a gasket. Gasket did not belong to any part in the dishwasher. Unit has no issues. Yes to survey.
Richard G.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Customer complaint is that the unit stopped working following some storms and power outages. Verified dishwasher not functional. Checked power at terminal, no power going into dishwasher. Checked power at outlet, no power. Reset breaker and checked power again. No power at outlet. Plugged unit into another outlet and the dishwasher powered on. Problem is in outlet under the sink. Customer will have an electrician fix it. Spoke with customer about survey leave behind."
Richard G.
DRYER AMANA NED4655EW1 Complaint is that the right side of the dryer is dented in causing the drum to hit it as it rotates. Verified dented cabinet and dented top. Ordering cabinet and top.; ordrng 1 8533643 (cabinet) and 1 WP8563663 (top)
Tommy B.
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the unit is not cooling adequately in the refrigerator section. Temp is reading at 64°. The freezer is operating normally. Ran thermistor tests and damper door test. It is not functioning properly ordering damper control and control board to resolve issues. ; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Customer stated that the unit is burning and not cooking properly. Tested unit by placing cup of water inside for 30 second cycle. With 8 seconds remaining, the unit stopped countdown and tray was no longer spinning. Cup of water showed no signs of heating. Noticed the unit was counting 22 seconds before issue arose. No error codes stored in diagnostics. Detected electrical burning smell after 3rd hot water test. Called techline spoke to Rick. Tested for power at control. Suggested replacing the board as the control inverter could be overloaded.; ordrng 1 W11035599 (cntrl-elec)"
Steven G.
MW-HOOD COMBO WHIRLPOOL WMH32519HW0 "Checked out microwave found fan/vent assembly working as should. Vent system pulls paper to filter, sucking air."
Tommy B.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Due to previous experience with regards to damaged floors, job will require 2 techs and a skid plate. ; schdld next appmnt for 10/31 THU 8-12"
Richard G.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer complaint is that the refrigerator section sometimes doesn’t cool enough and the freezer section gets ice buildup on the rails for the drawers. Checked temperatures in both compartments, reading 43 degrees in refrigerator and -2 degrees in freezer. Checked temperature settings, refrigerator was set to 42 degrees, set to recommended temperature 38 degrees. Freezer was at 0 degrees, moved the temperature up 2 degrees. Customer also states the freezer light is out, verified. Ordering light module for freezer.; ordrng 1 W11043014 (bulb-light)"
Tommy B.
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Preheated the oven using e thermometers for readings. At approximately 238°, the UI indicated the oven had reached a temperature of 350°. This took approximately six minutes. Cycled to 364.6° at approximately 16 minutes. Approx 25 minutes the unit hit 330° and temperature begin climbing. Called techline spoke to Dave. We discussed the cycling process the reasons behind it and also determined that the unit is functioning as designed. Communicated this with customer. No further issues at this time. SR7725941190"
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Rescheduled for next week; schdld next appmnt for 11/5 TUE !
Richard G.
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Customer complaint is that after coming home from being unit of town, the microwave stopped heating and the plate stopped rotating. Removed microwave from wall and checked internal components. High voltage diode failed, ordering high voltage diode. Turntable motor failed, ordering turntable.; ordrng 1 W10865477 (motor-turn) and 1 W10872254 (diode)"
Tommy B.
MW-HOOD COMBO WHIRLPOOL WMH31017HW Could not run additional testing due to the unit being installed incorrectly. Maintenance team will uninstall unit and leave on counter. Spoke to tenant in apartment to ensure that was OK. Will return to finish completing additional testing.; schdld next appmnt for 10/31 THU !
Richard G.
WASHER MAYTAG MVWB765FW0 "Customer complaint is that the machine wouldn’t go into the rinse cycle and gave an LF error code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill. Ran unit through automatic test, all steps passed but water was slow during valve checks. Ordering valve.; ordrng 1 W11165546 (valve)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4816FW2 "Found low flow and unit stuck in drain cycle when plugged in. Ran diagnostics found water flow poor tested . Found long fill error, and pressure system fault checked hose to pressure sensor on board and water pressure from home pressure to unit from home is slightly low but from unit is very poor ordered new board and valve rescheduling 11/06.; ordrng 1 W10869799 (valve) and 1 W11101101 (CONTROL BOARD )"
Steven G.
FREEZER WHIRLPOOL WZF34X20DW01 "Verified that compressor was bad, replaced compressor and dryer, charged unit and leak checked. Freezer is now cooling."
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced temp sensor, console Ui, and control board. Tested unit to complete. Customer is going to cook with it and test out the cooking temp issues."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found frost pattern in freezer from evap to air damper. Defrosted, ran diagnostics. Preformed voltage checks. Ordering new control. ; ordrng 1 W11133692 (cntrl-elec)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL CAM2752TQ3 Found drain pump locked up on unit will need new pump. Rescheduling 11/6; ordrng 1 WP3363394 (drain pump)
Devon F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ Customer complaint was unit would leak water in ice bin. Cleared out ice maker fill tube unit it operating as designed.
lreyes@appliancecareoftexas.com
DRYER MAYTAG MGD6630HC0 Complaint was dryer not drying. Replace thermister. Thermal fuse. And hi limit stat. Unit now drying. Heat on unit is good. No other issues. Job complete.
Ivan B.
COOKTOP ELECTRIC KITCHENAID KICU569XSS Checked cooktop. Cooktop heating on all elements. Center element taking long to boil water. Connections to center burner were fine. Center burner keeps clicking trying to reconnect to the pot/pan but side burners work fine. Ordered replacement burner for center.; ordrng 1 W10396779 (CENTER BURNER )
Colton B.
WASHER WHIRLPOOL WTW7000DW4 "Issue was that washer door would not lock. Ran diagnostics and got F5E2, F7E0, F5E1, F6E2 error codes. Tried to lock door in diagnostics, it would lock and unlock several times before the machine turned off. Finding issue to be a faulty control board. Ordering new one to resolve issue.; ordrng 1 W10810403 (lid lock assy) and 1 W11182871 (cntrl-elec)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Customer stated that unit not completing cycles. Ran diagnostics no error codes ran manual test all operations working checked drain hose installation this was good. Ran automatic verification cycle and it completed. Recalibrated control and advised customer to monitor unit. Advised of email survey and paper.
slockhart@appliancecareoftexas.com
REFRIGERATOR JENN-AIR JFC2089BEM01 Followed instructions let gasket sit removed door and sealed new gasket to door then installed door then with heat gun reformed gasket to unit seal looks good all operations normal advised customer of survey and to monitor unit.
Richard G.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dishwasher will not dry the dishes completely. Also states that it would not drain completely, leaving standing water in the tub. Checked rinse aid dispenser, empty. Entered diagnostics, no error codes. Ran automatic test, heater is heating properly, but water is not completely draining from the tub. Checked hoses, nothing clogged. Spoke with customer about rinse aid and left a finish sample with customer. Need to order drain pump.; ordrng 1 W10876537 (drain pump)"
Tommy B.
WASHER WHIRLPOOL WTW5700XW3 "Ran diagnostic test and found error codes F7E6 F0E2. Due to previous work, consulted to senior tax and determined issued to be faulty actuator. Ordering parts to resolve issue. ; rqstng P&A on 1 WPW10006355 (actuator)"
Ivan B.
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Checked microwave door and door was not closing completely. Found vent cover not properly snapped in and that was causing the door not to close. Fixed cover and now door working properly. No further issues at this time. Yes to survey and leave behind.
Devon F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer complaint was unit would not dispense ice replaced auger motor to resolve issue. Unit is operating as designed.
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Replace ice maker. Tested new ice maker. No issues. Unit now making ice.
Jim G.
WASHER WHIRLPOOL WFW92HEFC0 Replaced controls. Tested unit. Issues resolved. Service tests were good.
Doug M.
OVEN WHIRLPOOL WOS51EC0HB01 "Replaced console due to not making cycle selection and not able to set temp,tested unit operation checks ok"
Doug M.
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found all steps checked ok,ran normal cycle found at first condenser getting warm then went cool,performed pressure tested found 100 psig under recommend pressure,diagnosed unit to have float blockage at valve,customer does not want any more repairs on unit"
Doug M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit for not starting,found damaged/broken wires in main wire harness,they are near the to short to repair,diagnosed to need wire harness; ordrng 1 W10919642 (harns-wire)"
Doug M.
KITCHEN WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to poor water flow,tested unit operation checks ok"
Doug M.
LAUNDRY AMANA NTW4605EW0 "Replaced main control and lid latch per f1e1 & f5e3 error codes,tested unit operation checks ok ; pckd up 1 W11037244 (LATCH )"
Doug M.
DRYER MAYTAG MEDB835DW4 "Inspected unit for noisy operation,found unbalanced sound coming from motor blower wheel area,checked for lint build up checked ok,diagnosed to need drive motor and blower wheel ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
Doug M.
DRYER WHIRLPOOL WED5000DW2 "Inspected unit for noise,found 2 pennies between the drum felt and bulkhead sound like loose screws,informed customer to check pockets before loading unit,and this is one time I&I,verified normal operation unit checks ok"
Richard G.
MICROWAVE OVEN JENN-AIR JMW2427DS01 "Customer complaint is that when using the microwave, it will stop cooking and give an error code F1E6. Ran unit with a cup of water for two minutes. Error code did not show. Ran unit a second time and still no error code. Entered diagnostics and checked error codes, found F2E0 keypad disconnected on 24 Sept 2019 and F1E6 mw-generation error on 13 October 2019. Appliance manager part was the wrong control, need to order control for microwave. Also need to order magnetron. Both parts covered in extended warranty. Collected service call, labor, tax.; ordrng 1 W10815465 (cntrl-elec)"
Devon F.
WASHER WHIRLPOOL WTW8040DW2 "Customer complaint was unit lid not opening properly, unit lid is broken on left side ordering new lid to resolve issue.; ordrng 1 W11097645 (top)"
Jim G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Andrew SR# (tech could not provide SR) however. He recommends pressure regulator and dual valve. Will return to correct. ; ordrng 1 W10786952 (valve) and 1 WPW10179146 (valve-inlt)
Jim G.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Contacted techline determined issue lies with control and valve terminals are getting voltage for at least 5-10 seconds after releasing dispenser pad for water. Will also replace valve. ; ordrng 1 W11174836 (cntrl-elec) and 1 WPW10179146 (valve-inlt)
Jim G.
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Oven gave temp sensor isssues. Resisance tests on temp probes did not indicate fault. Open reset control allow oven to be activated but the control did not allow voltag to relay. Determined control is faulty and needs to be replaced. I Contacted techline and spoke to David SR# 77262437 who determined this issue with me over phone. Will return with control and replace. ; ordrng 1 WPW10365423 (cntrl-elec)
Jim G.
DRYER MAYTAG MEDB835DW4 I confirmed issue is present again. I contacted techline and spoke to Steve SR# 7726239513 who informed me that the customer cannot use the plastic vent.
Tommy B.
WASHER WHIRLPOOL WFW6620HC0 Swapped out control to resolve issues regarding water inlet. No further issues at this time. Customer asked us to leave washer and dryer in living room.
Richard G.
COOKTOP GAS MAYTAG MGC9536DS00 Replaced gas tubing and manifold. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
lreyes@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 Issue was problem with washers lit. Found broken lid. Ordering new one ; ordrng 1 693995 (hex head screw) and 1 8563965 (hinge) and 1 8572974 (hinge) and 1 W10708964 (bearing) and 1 W11082608 (lid)
Devon F.
WASHER AMANA NTW4516FW3 Customer complaint was unit not spinning. Replaced motor and capacitor to resolve issue unit is operating as designed.
lreyes@appliancecareoftexas.com
DISHWASHER KITCHENAID KDFE104DSS0 Issue is bad adjusters. Found units tops tracks are broken also ordering new parts. ; ordrng 1 W10250162 (cover) and 1 W10250162 (cover) and 1 W10462358 (track) and 1 W10462359 (track) and 1 W10588164 (housing) and 1 W10588165 (housing)
Steven G.
WASHER WHIRLPOOL WFW92HEFC0 "Sent without part, APD didn’t have so I could complete ; O-emld tckt"
Devon F.
WASHER WHIRLPOOL WTW5840BW0 "Customer complaint was unit would leave clothes wet by the end of wash cycle, replaced water valve to resolve issue unit operating as designed."
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Issue stated by customer: microwave won’t start, displaying F1E4 code. Installed new control. No error codes shown. Unit test good. Informed customer of survey."
Ezequiel V.
DRYER MAYTAG MEDX500XW0 "Checked dryer, loud noise coming from motor. Replaced motor. Dryer working as designed."
Devon F.
MW-HOOD COMBO MAYTAG MMV5208WS1 Customer complaint was unit would not start. Upon arrival customer told me other company named Allstate Appliance repair broke top part of microwave. Ordering new micro switches to resolve issue. Collected 113.66 check; ordrng 1 W10269458 (switch) and 1 W10727360 (microswitch)
Jim G.
RANGE JENN-AIR JDRP548WP03 Confirmed rust on griddle module. Ordering new Griddle module to replace. ; ordrng 1 W10625221 (module)
Colton B.
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 "Issue was an F1E1 error code. Replaced control board to resolve issue. Unit testing good, both oven heated well."
Colton B.
DRYER MAYTAG MEDB835DW4 Installed new control board. Tested unit. Unit tested good. Informed customer of survey.
Colton B.
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Issue is that the evaporator thermistor was completely missing and the valve was leaking.Replaced both to resolve issue. Unit testing good. Going to call back later today to verify ice production and collect payment for parts used. Customer left before repair was completed.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ran diagnostics on unit. Evaporator fan is out. Ordered part to resolve issue. ; ordrng 1 WP2315549 (evap fan motor)
Tommy B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Second holder to the bottom drawer is broken. Ordering parts to resolve issue.; ordrng 1 W11368751 (PAN HOLDER)
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was ice maker not making ice. Replace ice maker. Check for error. Ice maker now making ice. Unit working as design No other issues. Job complete.
Douglas H.
DRYER WHIRLPOOL WGD9400SW0 "Unit not heating. Found faulty thermal cutoff, burner coils and igniter. Igniter wasn’t sent even though ordered. Customer ordered igniter himself. Coming back Saturday for the repair. ; used 1 279973 (CUTOFF-TML) from stock"
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found one gasket torn, reordering new gasket and silicone sealant. Call when parts come in.; ordrng 1 482338 (adhesive) and 1 W10355591 (gasket-fip)"
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Changed power cord, transformer, and nut. Tested unit, did not trip breaker and heating up water. Unit is good to go. Home is still being worked on, no one to leave survey information with."
Douglas H.
REFRIGERATOR KITCHENAID KBFS25ECBL00 Metal plate in back was bent. Straighten Ed back out. No further issues at this point.
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new adjuster and retainer clips found one tine pivot bad ordering new tine pivot rescheduling fr Friday.; ordrng 1 W10082853 (pivot-tine)
Douglas H.
RANGE WHIRLPOOL WFG320M0BW2 Changed all orifice so out. Unit is functioning as designed. No further issues at this point.
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Determined issue is voltage issue at the control to the defroster. Also replacing bimetal thermistor as a precaution. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)
Christian G.
WASHER MAYTAG MVWC565FW1 Issue stated by customer: washer leaking from drain house. Installed new drain hose. Ran through test cycle. Unit tested good. Informed customer of survey.
Richard G.
DRYER MAYTAG MEDC465HW0 "Customer complaint is that when she purchased the dryer, the installer changed the door swing and warped the door. Installer told her she’d have to just deal with it the way it is. Verified door is warped, and hinges are bent, also noticed the front panel is bent near the hinges . Ordering hinges, inner door, outer door, seal, and front panel.; ordrng 1 W10806345 (panel) and 1 W10861224 (door) and 1 W10861521 (seal-door) and 2 WPW10362431 (hinge)s and 1 WPW10463967 (door)"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Issue was ice building up in freezer. Found evap drain was clogged. Defrost evap and unit now draining water. No further issues. Job complete
Colton B.
WASHER MAYTAG MVWX655DW0 "Customer issue was that the washer was slipping in agitation. Splutch looked good. Agitator was loose, tightened it down. Real test with wet load of clothes, agitation sounded good. Collected service call and asked customer to record if it happened again. Unit testing good.."
Steven G.
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker ran cycle unit made a slab of ice, found broken cutter grid and water valve leaking, ordered parts and will return with compressor just in case ; ordrng 1 W10485968 (grid-cuttr) and 1 W10646596 (WATER VALVE ) and 1 W10776033 (tube-water)"
Christian G.
WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Noisy operation. No error codes present. Ran through diagnostic tests. Unit test good/could not replicate issue.
Tommy B.
REFRIGERATOR KITCHEN AID KSCS23FVMK01 Last visit found fridge to be shorting due to faulty evaporator fan motor. Swapped with new parts and the issue persists. Called techline and spoke to Kurt who recommended a control as the unit was functional without fan motor connected. Ordering control to resolve issue. ; ordrng 1 W10823803 (cntrl-elec)
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4815EW1 "Found thermal fuse open replaced fuse tested unit it i on. Ran temperature test on exhaust 3 cycles average cutoff 178 ordering new operating thermostat and timer timer is loud too. Rescheduling 11/4 advised to not use til repair is made.; ordrng 1 279816 (thermal cut off hi) and 1 W10185982 (timer) and 1 WP3387134 (thrmst-fix), used 1 WP3392519 (FUSE) from stock"
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM6 "Issue was no heat from dishwasher. Replaced heating element, unit tested good. Collected P&L."
Steven G.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Added die dryer ordered compressor will return next week; ordrng 1 W10445423 (compressor) and 1 W10570565 (evaporator), used 1 W10143759 (DRIER UV) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced board and dampener. Unit is functioning as designed. No further issues at this point. Yes to survey. Left behind.
Ivan B.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control assembly and programmed control. Unit working properly at this time. Control panel skin black stainless instead of regular stainless. Ordered stainless skin. Rescheduled 11/1; ordrng 1 W10899877 (CONTROL PANEL SKIN)
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Spoke with techline and documented my findings, 7726239829. Andrew from techline said if issue occurs after changing out bad appliance manager. The issue will be with the wire harness. W11225369 will need to be ordered if issue occurs again."
Jesus C.
COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Installed new cooktop and bezel and foam. Will have to order the rest of the bezels. Burners are not working properly. Ordering new switches. ; ordrng 1 W10437092 (switch-inf) and 2 W10437094 (switch-inf)s and 1 W10578768 (switch-inf) and 4 W10593536 (bezel-knob)s
Colton B.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 "Issue was a blown fuse on oven. Replaced control board fuse, unit now operating as intended. Unit testing good. Collected for P&L."
slockhart@appliancecareoftexas.com
REFRIGERATOR MAYTAG MSB26C6MDH02 "Ran diagnostics found unit will not cool unless in service mode, needs new ui and control, will get thermistors just in case needed rescheduling 11/12 customer wants pm call.; ordrng 1 W10280385 (thermistor) and 1 W10280386 (thermistor) and 1 W10759661 (cntrl-elec) and 1 W10889444 (cntrl-elec)"
Tommy B.
COOKTOP ELECTRIC KITCHENAID KECC604BBL00 Rescheduled for customer availability.; schdld next appmnt for 10/31 THU !
slockhart@appliancecareoftexas.com
DISHWASHER AMANA ADB1400AGB1 Complaint is unit not going into wash cycle. Checked operation found couple debris under float assembly advised customer to make sure this area is clear advised of survey and leave behind paper. No email provided
slockhart@appliancecareoftexas.com
COOKTOP ELECTRIC MAYTAG MEC7430WS01 Found LR and Rr infinite switch has burn marks on it and causing improper heating tested other burners these are good. Ordering both rescheduling ; ordrng 1 WPW10244639 (switch-inf) and 1 WPW10434447 (switch-inf)
Douglas H.
WASHER MAYTAG MVWC565FW1 Unit not starting. Found faulty control board. Replaced board. Calibrated. Ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.
Colton B.
DRYER MAYTAG MEDC465HW0 Customer issue was a noisy dryer. Found issue to be a pulley. Replaced pulley and belt. Unit tested. ; used 1 4392065 (REPAIR-DRYER) from stock
Steven G.
ICEMAKER (STANDA KITCHENAID KUID308ESS2 "Checked ice maker found overflow of ice not cutting off, and ice slab on Evaporator and out of water never cycled, and housing not letting water into reservoir ordered parts; ordrng 1 W10511923 (thermistor) and 1 W10555394 (housing) and 1 W10764770 (harns-pump)"
Colton B.
REFRIGERATOR JENN-AIR JFC2290REM00 "Customer issue was a noisy baffle. Replaced baffle to resolve issue, unit tested good. Left survey behind and talked to customer about survey."
Douglas H.
DRYER MAYTAG MED6630HC0 Calling techline per notes. Spoke with Kurt. Kurt didn’t really want to listen to what I was saying. Suggested to put masking under blower housing 505168. Also finding the blower wheel and motor to the primary cause the noise. Ordering motor and blower wheel to resolve the issue. ; ordrng 1 W11086656 (motor-drve) and 1 W11254843 (collar) and 1 WP505168 (tape-drip) and 1 WP697772 (blower wheel)
Christian G.
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer runs too long, handle broke off. Found timer switch to constantly run while plugged in. Ordering parts.; ordrng 1 W10861225 (handle) and 1 WPW10185992 (timer)"
Tommy B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that the unit is leaking water from the icemaker into the door. Observed water accumulating at the bottom of the ice bin. Cleared away the ice and moisture from assembly. Removed panel to observe any leaking behind near water line. Ordering icemaker to resolve leak issue. Customer will observe unit to see if the issue persists. ; ordrng 1 W11294907 (icemaker)
Steven G.
REFRIGERATOR KITCHENAID KFIV29PCMS "Found refrigerator cooling after last tech defrosted, replaced evaporator fan and THERMISTOr, checked operation unit working normal at this time ; used 1 W10902214 (THERMISTOR ) from stock"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called tech line SR number 7726245636 was told inspect evaporator panel found shield loose on left side, tech lime said before replacing shield try to replace evaporator panel and order 2 of gasket WP2253055 to dampen noise. If this doe not,work evaporator will have to be removed and shield will have to be replaced. Rescheduling Tuesday 11/5 customer,wants am appt, if possible.; ordrng 2 2304241 (gasket)s and 1 W10463013 (cover-evap) and 2 WP2253055 (gasket)s"
Colton B.
MW-HOOD COMBO MAYTAG MMV4205DS0 "Called ahead to customer at 3:15. Customer stated they were running to the Humane Society, but that they would be back. Tried to get to customers house, but the road to get there was too rough. Could not get to house without fear of damaging the van. Tried to call customer to let them know, however no one picked up and I could not leave a voicemail. Unless an alternate route is available, we will not be able to service this unit."
Tommy B.
WASHER WHIRLPOOL WTW5000DW2 Customer stated the issue was the unit would not start up. Tested voltage in the home which was 120 V. Swapped out control board and unit powered on. Ran automatic test cycle to ensure unit is functioning normally. No further issues at this time. Yes to survey.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced handles. Briefed Manager that unit was now ready for re-sale. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Found ice maker getting 120 but producing ice a very slow pace, tried truck stock ice maker but showed bad out of truck stock. Will need to order ice maker and new harness due to a open thermistor from test 33.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)"
slockhart@appliancecareoftexas.com
RANGE AMANA AGR5330BAS3 Spoke to customer SHE CANT BE HOME TILL AFTER 430 rescheduling 11/5 4-6 emailing NR.; schdld next appmnt for 11/5 TUE 4-6
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF555SDFZ Issue was supplied line was damage. Replace reservoir. Tested unit no other issues
Ezequiel V.
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher found error code F2E2. Ordering new console and control ; ordrng 1 W10825369 (brace) and 1 W10825638 (connector) and 1 W10897417 (console) and 1 W10904715 (cntrl-elec)
Justin R.
DISHWASHER KITCHEN AID KUDP01FLBL6 "Replaced control UI, fixed issue with unit. Tested out in heavy cycle, to ensure it would engage all test. Test passed."
lreyes@appliancecareoftexas.com
WASHER WHIRLPOOL WFW5620HW Check unit. Damage on side. Ran diagnostics no error codes. Unit is working as design. Job complete.
Justin R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found the freezer temp higher than set point settings, fridge setting was set to 34 degrees and did not seem to be correct temps as well. Suggest ordering a sealed system tech out to throw a dryer on to check for leaks. ; ordrng 1 WPW10143759 (dryer)"
Ezequiel V.
WASHER WHIRLPOOL WFW5620HW0 "Checked washer. Found UI stuck. Preformed voltage checks, all checks good. Plug unit into wall outlet. Ran diagnostics found no error codes. Ran quick test cycle . Checks ran as designed. Job complete"
Ivan B.
MICROWAVE OVEN WHIRLPOOL WMH31017HS Tested ace and test ran. Unit working properly at this time. No issues at this time. Yes to survey and leave behind.
Ivan B.
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Checked microwave got fault code f2e1. Went through troubleshooting steps. Control panel bad. Ordered replacement control panel. ; ordrng 1 W11040881 (CONTROL PANEL ASSEMBLY )
Ivan B.
WASHER WHIRLPOOL WTW4855HW1 Unit had no power and lid lock was stuck. Unlocked lid lock still no power. Hooked to another outlet and unit ran fine. Outlet is bad.
Ivan B.
DISHWASHER WHIRLPOOL WDF331PAHS0 Unit was operating properly. No issues in function. Instructed customer about using rinse aid and properly loading the dishwasher. No further issues at this time. Yes to survey and leave behind.
Ivan B.
DRYER WHIRLPOOL WED75HEFW0 Checked dryer. No power to dryer. Checked outlet and outlet is fine. Problem with control board and console. Ordered replacements. Rescheduled 11/4; ordrng 1 W10391519 (CONSOLE PANEL) and 1 W10847946 (CONTROL BOARD)
Jesus C.
REFRIGERATOR AMANA ART106TFDW01 Installed new drain line. No further issues. Tested to complete.
Justin R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dishwasher was not mounted level. Leveled unit and it ran through a test cycle unit is draining properly after remounting. Spoke with customer about survey and leave behind.
Ivan B.
WASHER WHIRLPOOL WTW7000DW4 Checked washer and lid lock is visibly broken. Ordered replacement part. Rescheduled 11/1; ordrng 1 W10787878 (LID LOCK ASSEMBLY )
Justin R.
RANGE WHIRLPOOL WFE550S0HZ1 Found part damaged out of box. Will order new handle and reschedule for the 5th. ; ordrng 1 W11110499 (hndle-door)
Ivan B.
DRYER WHIRLPOOL WED4850HW0 Checked dryer. Unit working properly. Lint trap clean and vent free of any blockages. Unit is heating properly. Advised customer to use time dry instead of sensor drying and discussed proper loading. No further issues at this time.
Justin R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Ordering harness, customer removed many items out of freezer and it made no difference. Looks like a bad thermistor telling the freezer to remain on causing it to be too cold on the refrigerator side. ; ordrng 1 W11084324 (harns-wire)"
Shawn W.
RANGE WHIRLPOOL WFG515S0ES1 Replaced caps. Burners fully functional. Job complete.
Tommy B.
COOKTOP ELECTRIC KITCHENAID KICU569XSS After replacing module was unable to get unit to function call tech line and spoke to Kathy who was unable to assist me in finding the cause of the problem. Will require senior tech.; schdld next appmnt for 10/31 THU !
Christian G.
WASHER MAYTAG MHW5630HC0 Issue stated by customer: washer leaking and shaking. Re tightened all connecting hoses to make sure no leaks. Informed customer floor was not strong enough to support washer. Floor moved/bowed when pressure was put on it. Transport bolt broken during installation process. Customer would like us to order. Ordering parts; ordrng 2 W11316629 (bolt)s
Ivan B.
DISHWASHER MAYTAG MDB8989SHZ0 Lowe’s sold unit for parts do not need repair.
Ivan B.
RANGE WHIRLPOOL WFE320M0ES2 Checked oven got no fault codes. Went through test in diagnostics and all components tested fine.Test ran unit at 350 and unit heated properly and maintained temperature. No unusual activity or sounds. Only sound was when the element was heating. Everything normal. No further issues at this time.
Richard G.
FREEZER WHIRLPOOL WZF34X18DW03 "Customer complaint is that the freezer is no longer freezing. Unit was unplugged when I arrived, plugged unit in and the light inside came on but nothing else. Unable to enter diagnostics due to control inside freezer not coming on. Ordering control.; ordrng 1 W11253128 (contrl-box)"
Tommy B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated the issue is the unit will not start cycle. Ran diagnostics and found error code F4E3. Pump not working and ordering parts to resolve issue.; ordrng 1 W11087376 (pump&motor)
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Checked electrical outlet. 240 VAC 4 prong outlet is distributing the proper voltage and has proper polarity and grounding. Ran diagnostics and received no errors. Checked the light, bake elements and all are working as designed. Fully functional, job complete. I briefed the homeowner and explained that it might be tripping the breaker when other small appliances are running at the same time."
Ezequiel V.
DRYER MAYTAG MEDB835DW4 "Called customer,Advised customer of service fee. customer stated they no longer need service."
Jim G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced both drawer and UI. No further issues at this time although customer will have to allow some time to be sure. Otherwise issue is fully resolved.
Ezequiel V.
DISHWASHER KITCHEN AID KDTE304GPS0 "Checked dish washer, ran diagnostics test with no issues. No error codes unit is working as designed."
Ezequiel V.
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Checked ice maker. Ran diagnostics no issues with unit. Filled with water multiple times no draining issues no leaks. Job complete
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Found compressor on fans on no frost pattern, did amp draw .002 amps, spoke to SG he said order new compressor and both evaps. Sealed system only.; ordrng 1 W10909541 (EVAPORATOR ) and 1 W11025999 (compressor) and 1 W11032200 (evaporator)"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4ES00 "Unit was completely non-responsive. No signal to UI, no light etc. confirmed voltage from wall. No flipped circuit (breaker). Replaced fuse. Issue was then resolved. Unit tested properly. Collected serv fee and payment."
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Swapped control, if problem persists may need to replace signal harness (W11315989). According to Techline there should be a software update in Dec. to fix display issues. Unit will need to be connected to WiFi to download update."
Jesus C.
WASHER MAYTAG MVWC415EW1 Rescheduled for wrong date. ; ordrng 1 W10614033 (drain pump)
Jim G.
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Oven gave temp sensor isssues. Resisance tests on temp probes did not indicate fault. Open reset control allow oven to be activated but the control did not allow voltag to relay. Determined control is faulty and needs to be replaced. I Contacted techline and spoke to David SR# 77262437 who determined this issue with me over phone. Will return with control and replace. ; ordrng 1 WPW10365423 (cntrl-elec)
Steven G.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Checked refrigerator found unit cooling properly, found compressor not running correctly, replaced compressor vacuumed and charged unit, everything checks ok"
Tommy B.
WALLOVEN JENNAIR WP1234321 Last visit found damaged gasket seal. Replaced this time with new gasket seal. Collected parts and labor. Charged price quoted by Jenn air for part.
Jesus C.
WASHER MAYTAG MVWB835DW1 Tested washer. No cold water from valve. Good water supply. Valve is bad. Installed new valve. No further issues. Tested to complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Door gasket not sealing properly. Used heat gun to reshape gasket. No issues during testing. Job complete.
Jesus C.
RANGE WHIRLPOOL WFC150M0EB3 Tested range. F3 error code. Found bad sensor. Installed new temp sensor. No further issues. Tested to complete.
Devon F.
WASHER MAYTAG MVWB835DW1 Customer complaint was unit smell like water leaking behind it upon arrival no smell at all. Collected SC 113.66 card.
Adam H.
WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows error code for unbalanced load. Customer complaint of unit will steadily drip water into tub throughout the day. Replaced water valve to resolve issue; ordrng 1 W10849297 (harns-wire) and 1 W11096267 (valve)
Justin R.
WASHER WHIRLPOOL WTW5000DW2 "Customer stated they hear a clicking noise coming from washer, but don’t see any lights on flashing on console. Says it happens randomly throughout the day or night. Was not able to recreate fault, ran unit through diagnostics all test passed. Lid lock and control were recently swapped out. Will ask customer to take a video of noise."
Adam H.
DISHWASHER AMANA ADB1400AGB1 Inspection of unit shows small dent in front panel of dishwasher. Determine purchase date from serial number on unit. Serial number states unit was produced in November 2019. Replace front panel to resolve issue; rqstng P&A on 1 W10274895 (panel front (blk))
Adam H.
COOKTOP KITCHEN AID KCGS356ESS00 Inspection of unit shows no gas coming to any of the burner heads. Replace regulator to resolve issue.; ordrng 1 W10132345 (pressure regulator)
Douglas H.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Called techline to report findings. Spoke with Rick he stated the break is too close to liner to repair with any method (torches or lock ring). Stated unit is un repairable, read disclaimer to me. Sr 7726239105 No further issues at this point for me. Relayed info to customer about what was told to me."
Colton B.
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Issue is that the evaporator thermistor was completely missing and the valve was leaking.Replaced both to resolve issue. Unit testing good. Going to call back later today to verify ice production and collect payment for parts used. Customer left before repair was completed.
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Well trying to disassemble the unit to install gearcase wash plant has become fused to end of spindle. No way to remove wash play without destroying and I do not have replacement wash plate with me. Rescheduling job and ordering new wash plate..; ordrng 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10609476 (washplate) and 1 W10625252 (screw)
John L.
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue to be with breaker. Was not getting proper voltage from on side. Tried flipping breaker to check if it would resolve issue. Did not. Advised customer to replace breaker or may be receptacle."
Michael R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer purchased 07/25/19 the appliance delivered in 10/15/19. The customer found that the water line was kinked, water dispenser and ice maker are working normal. The gasket was being pinched, tried to mold with heat gun, it wouldn’t sit properly. Called tech line and spoke with Ed to see if the gasket could be replaced., he said yes or Eder the gasket, also the ice bin cover was not flush all the way around ordered part.; ordrng 1 W10355591 (gasket-fip) and 1 W11126296 (cover-frnt)"
John L.
FREEZER WHIRLPOOL EV188NYWS00 "Inspected unit, found issue with tubing. Stainless tubing popped a hole in a different location. Customer no longer wants to deal with it and will be replacing unit with new."
Michael R.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "The appliance isn’t cooling, the amp reading on the compressor was at 36. Ordered compressor, went ahead and ordered control just in case.; ordrng 1 W11179226 (contrl-box) and 1 WPW10507886 (compressor)"
Michael R.
WASHER MAYTAG MHWE200XW00 "The UI wouldn’t allow me to run a diagnostics test. Called and spoke with Robert at whirlpool tech line SR 7726244582, to make sure I was activating diagnostics correctly. He said I was and went through it with me, and it didn’t activate diagnostics, performed a UI test and none of the lights would go out, he said there is something wrong with the UI and to order one, also to change out the CCU advised I had already done that and said to just order the UI; ordrng 1 WPW10325311 (console)"
Adam H.
WASHER MAYTAG MVWC565FW1 Install components calibrated unit ran verification cycle issue resolved.
Michael R.
DISHWASHER WHIRLPOOL WDF520PADM7 "The door was making noise when opening and closing. The hinge on the left side was rubbing, made adjustment, the door is working properly. This is for a builder, no one to explain survey"
Chris S.
FREEZER WHIRLPOOL WRB322DMBM00 The damper is noisy. The freezer is accumulating frost we will change the gasket as this has been an ongoing issue. ; ordrng 1 W10443316 (gasket-fip) and 1 WPW10594330 (control)
John L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit, found that work had previously been done on home. Water was shut to unit, turned on water and tested. Unit now washing, issue resolved."
John L.
MICROWAVE KITCHEN AID KVWB606DSS2 "Installed boards, unit powers on without issue. Resolved."
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspected unit, found that unit was dry of Freon. Placed a dye dryer onto unit, and charged unit to proper level. Issue resolved. Advised customer to watch, since unit did not have Freon. And unit may have leak somewhere within."
Uriah B.
FREEZER WHIRLPOOL MFD2560HEQ Broken pin so the pantry drawer top will not stay in place. Needs left pantry endcap.; ordrng 1 W10874836 (endcap)
Michael R.
WASHER WHIRLPOOL WTW4816FW2 "The customer felt the clothes were still too wet after the wash cycle. No error codes, calibrated and performed a diagnostics test, completed with no issues, the appliance is working as designed."
Uriah B.
DRYER MAYTAG MEDC465HW0 Intended to order the temperature switch. The parts list does not have them in the proper order. Needs temp switch WP8578354 ; ordrng 1 WP8578354 (swtch-temp)
Michael R.
WASHER AMANA NTW4516FW3 "Error F9E1, F2E1, cleared error codes and tested the drain pump, it’s working normal. Calibrated and performed a diagnostics test, completed with no error codes. The drain line is inserted into a 2 inch line and clamped off not allowing it to breathe"
Chris S.
WASHER MAYTAG MVWB765FW3 "I installed the control,UI,lid latch and the valve. I recalibrated the unit and did service diagnostic cycle. All operations check ok."
Uriah B.
LAUNDRY WHIRLPOOL WTW5000DW1 "Cx describing very long cycle times. As if after the last spin cycle the machine will start again if they don’t catch it in time. Needs control. Motor was extremely hot and may also be involved in the issue. Ordering motor as well. Gearcase looks to be fine, but given that the shifter assembly was busted last time out and issues still present. It may also be a factor. If gearcase is needed, will also need washplate as I could not remove during this visit. W10006481. GearcaseW10609476. Washplate/impellerWill need approval. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11283592 (motor-drve)"
Chris S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the left side bracket and checked operation. All operations check ok.
Chris S.
WASHER WHIRLPOOL WFW5090JW0 The washer was in demo mode. I called tech line and took it out of demo mode. All operations check ok. Instructed customer on how to take it out of demo mode.
Doug M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for not cooling found neither compartment cooling,found compressor running found no frost on evaporators,tested amps to unit 3.11 amps with compressor running,diagnosed to need compressor ; ordrng 1 W10832994 (compressor)"
Chris S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 The vibration from the compressor was causing the condenser coil to vibrate and make a loud noise. I put in to shims with silicone sealant. All operations check ok. ; used 1 482338 (SEALANT) from stock
Doug M.
RANGE WHIRLPOOL WFE550S0HZ1 "Inspected unit for oven locked,unlock oven door found active door hinge not opening normally found receiver to be broken causing oven not open/close properly,also caused latch motor to lock up after self clean due to door not being aligned properly,diagnosed to need door hinges,receivers,and latch motor assembly ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10107820 (latch-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Chris S.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I installed the freezer door and a new water line. All operations check ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Reset unit and unplugged and replugged the led driver board. Lights came back. Cx to observe. If callback on same issue, preorder led driver board."
Uriah B.
RANGE WHIRLPOOL WEE745H0FS1 Replaced convection fan. Ran test cycles. All checks ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced thermistor and fan assembly in RC. Replaced Hv board. All checks ok. Cx to observe.
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Had to reschedule due to rv dealer having to remove inland to remove refrigerator from cabinet ; schdld next appmnt for 11/1 FRI !
Doug M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Inspected unit for not cooling properly,found freezer section is 25 degrees,fresh food section 55 degrees,performed service diagnostics found in step 4 full frost pattern on freezer evaporator,no frost pattern on fresh food evaporator,found fluttering noise coming from capillary tube at fresh food evaporator,compressor not running at max speed,diagnosed to need compressor,fresh food evaporator and three way valve ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10443217 (valve)"
Chris S.
REFRIGERATOR WHIRLPOOL KRFC300ESS00 "I installed he control,wire harness and damper. All operations check ok. Customer will observe."
Uriah B.
WASHER ROPER RTW4516FW2 No codes. Found that the setting was on deep water wash.Ran calibration cycle. Auto test cycle. All checks ok.
Doug M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit for not making ice,performed service diagnostics found found icemaker will harvest in step 44 but will not fill in step 45,found water dispenser not working,verified water supply to unit,water not getting to icemaker or dispenser,verified 120v to fill valves,diagnosed to need inlet valve and dual valve; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt)"
Chris S.
DRYER WHIRLPOOL WED5620HW0 I installed the exhaust pipe and checked operation. All operations check ok.
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left RC door. All checks ok.
Doug M.
REFRIGERATOR MAYTAG MSF21D4MDH "Replaced icemaker due to not cycling correctly,not ejecting ice,tested unit,operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Inspected unit for not fill icemaker and not dispensing water,found reservoir was frozen due to cold temps,unthawed reservoir,reset temps on unit,operation checks ok"
Doug M.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Replaced magnetron due to f1e6 error code magnetron failure,tested unit operation checks ok"
Adam H.
DRYER ROPER RED4516FW0 Well disassembling machine to install new components there are several locations where rust has made it. Impossible to disassemble unit notably lint chute screws that attach to lid no way to unscrew them without damaging lid/lint chute. Because the amount of moisture and rust damage to unit thermistor heating element will also have to be replaced.; ordrng 1 3387134 (thermostat) and 1 348368 (lint chute assy) and 1 3977767 (thermostat 221 deg) and 4 688983 (screw)s and 1 8559800 (top) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Adam H.
WASHER WHIRLPOOL WTW4616FW2 Inspection of unit shows error code for Long fill no fill. Manual testing of hot and cold water valves show Coldwater not coming into machine. Also drain pump continuously runs. Replaced water valve drain pump and control board to resolve issue; ordrng 1 W10775446 (pump-water) and 1 W10869799 (valve) and 1 W11101495 (cntrl-elec)
Colton B.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is water build up leaking out of the fridge. Finding issue to be a warped drain pan that isn’t channeling water to drain hole. Ordering a new one to resolve issue.; ordrng 1 W10836964 (pan-drip)
Michael R.
WASHER MAYTAG MVWB765FW1 "A sheet was stuck underneath the agitator, error code F2E1. Removed the agitator and took bed sheet out, the agitator was waved all the way around, not sitting flush. Cleared code,calibrated and performed a diagnostics test, completed with no error codes. ordered agitator ; ordrng 1 W11161960 (agitator)"
slockhart@appliancecareoftexas.com
REFRIGERATOR MAYTAG MFI2570FEZ06 "Checked temps ice room at 6 degrees,Found ice maker damaged that was ordered, tested ice maker assembly and found bad harness, ordering new icemkaer as well to use if old ice maker fails test after new harness installed rescheduling Friday 11/1.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB865GW0 "Unit had long fill and over load error codes, unit had laundry in tub and is overloaded with different types of items. Found valves filling correctly did find slow drain inspected drain hose found it 1ft in stand pipe corrected this with zip tie and tested wash functions all operations normal referred customer to owners manual for proper loading and use. found clothes stuck in agitator ordering new agitator rescheduling 11/4.; ordrng 1 W10821990 (agitator)"
slockhart@appliancecareoftexas.com
MW-HOOD COMBO WHIRLPOOL WMH73521CS-2 "Arrived found unit working unable to duplicate issue, inspected wires and interlock assembly no issues that are visually apparent. Spoke to customer about exactly what it is and believe more than likely failing door interlock but cannot 100% guarantee this, customer understands and will let us know service fee paid by WP quoted parts and labor 121.82 quote good for 90 days.; rqstng P&A on 1 W11244490 (INTERLOCK )"
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRS965CIAM00 DOP provided by customer found cracked water line at valve replacing both with new found slow water flow from dispenser and icemaker need new valve rescheduling 10/31; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Tested unit. Not cooling. Compressor will run for 10 seconds then shutoff. Good power to compressor. Did not have start device to check unit. Ordering new start device. ; ordrng 1 8201786 (start device,combo) and 1 W10448874 (device,start)"
Jesus C.
WASHER MAYTAG MVWC415EW1 Tested washer. F9E1 error. Drain pump causing issues and will not drain. Will have to order new pump. Quote 100 labor and 80 for parts. Collected service fee. ; ordrng 1 W10614033 (drain pump)
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 replaced drawer and UI. UI will not power on. Called techline. Sr 7726232003. Good power supply. Good power out. Techline suggest harness on side panel is damaged. Will order new harness. Video on service matters for tutorial.; ordrng 1 W11170612 (HARNESS)
Michael R.
WASHER MAYTAG MHW3505FW0 "Water was not completely draining from inside the below, cleaned some lint and clear build up from the weep holes. Also stated the door would swing open all the way by itself, adjusted the feet, all is working normal"
Michael R.
RANGE WHIRLPOOL WFE515S0EB2 "Installed part ordered, the light and bake elements are working normal"
Justin R.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Fridge is leaking from ice maker section, looking for ice maker codes, no codes. Did a harvest and fill test all test passed. Looks like door seal off ice door is not making a good seal. Will order ice door to help with issue. ; ordrng 1 WPW10549589 (door-ice)"
Michael R.
WASHER MAYTAG MVWB765FW3 "Installed part ordered, tested the appliance, the power button and appliance are working normal"
lreyes@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Complaint was fridge not making ice. Unit is is cooling and disposing water. Found bad ice maker while testing. Module assembly not rotating at all. Ordering new ice maker. Part W10190978. Collected service fee. ; ordrng 1 W10190978 (icemaker)