Near Boerne, TX 78006
Douglas H.
Job Details: 11/11/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Customer stated unit still not cleaning properly. Used test door to watch unit functioning. Found unit in proper working order, spraying properly with strong power, draining and heating properly. Did find that water coming in wasn’t quite hot enough. After running hot water on sink for a few minutes got proper inlet temp. Advised of running hot water prior to running unit. Also advised about proper soap usage and cleaning of unit. No further issues at this point."
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the issue is the unit stopped producing ice and then also the freezer is not holding proper temperature. Found issue to be caused by frozen evaporator. Ordering user interface and evaporator fan motor to resolve issue.; ordrng 1 W11249952 (motor-evap) and 1 W11330971 (UI)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit door opening with no tension. Found both friction sleeves missing. Installed new frictions sleeves to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/11/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DP02 Found that the unit is displaying error code F2E1 stuck /Shorted Key. This unit will need a new control panel. Part already ordered by parts department W11232121; O-emld tckt
Near San Antonio, TX 78239
S. L.
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5000DW3 Complaint unit making weird noise clothes wet but no water in unit in diagnostics found 1 fault code for suds. Tested components then calibrated. Unit is on same circuit as refrigerator. Educated customer that he will need to use Affresh monthly or every 30 washes. To cut back on detergents usage to load in loose heaps. Also let customer know if unit is on same circuit as refrigerator that this will cause fluctuations in voltage and hertz needs dedicated circuit. Unit operating as designed install instruct today.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/11/2020
REFRIGERATOR JENNAIR JFX2897DRP02 "Our customer has been experiencing increased temperatures in the fresh food section to 55 degrees F. However, it intermittently returns to acceptable temperatures. My reading was 43 F in RC and 05 F in FC. There is some slight ice build up on the right lower side of the RC evaporator. During service test 3 dubstep 13 and 23 I found that there is no air flow through the damper in the deli section. The damper will need to be replace. Part ordered.; ordrng 1 WPW10248595 (control)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/11/2020
DRYER MAYTAG MEDX655DW Customer stated the issue was that the door switch is broken. Replaced with a new door switch to resolve issue. Unit tested good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/11/2020
WASHER WHIRLPOOL WFW94HEXR2 This unit will need a new control board and I’m brining a new dispenser as a contingency. I will return to vendor if not needed. Parts do not exceed limit. Parts ordered.; ordrng 1 W10427967 (cntrl-elec) and 1 WPW10352973 (switch-dis)
Near San Antonio, TX 78250
Richard G.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer states unit is making a loud noise when dispensing ice and is shooting out ice chips. Noise is coming from the ice bin. Unit also is getting stuck on crushed ice. Will need to order ice bin, dispenser motor and solenoid.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10309866 (solenoid) and 1 WPW10317991 (motor)"
Near Converse, TX 78109
S. L.
Job Details: 11/11/2020
RANGE AMANA AGR5330BAB3 Found door off hinges in closed position no damage to door. Removed hinges reset to open position installed door tested burners tested bake and broil all operations normal.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/11/2020
WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit was making a loud noise during agitation. Verified issue. No codes stored in unit. Ordering gearcase, rotor, stator, and wash plate; ordrng 1 W10902814 (washplate) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/11/2020
DRYER MAYTAG MEDB200VQ1 "Checked dryer found squealing coming from roller wheels and shaft ordering to resolve issue, also ordering thermistor and door catch. Collected service call fee.; ordrng 1 4392067 (dryer repair kit) and 1 W10111905 (door catch) and 1 WP8577274 (thermistor)"
Near San Antonio, TX 78254
Colton B.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue is intermittent ice production. Finding issue to be a bad icemaker. Motor makes a clicking noise when trying to harvest. Ordering and returning tomorrow.; schdld next appmnt for 11/11 WED !
Near Converse, TX 78109
S. L.
Job Details: 11/11/2020
FREEZER WHIRLPOOL WZF79R20DW00 Found failed control replaced control tested all operations normal.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced drain pump on dishwasher due to pump being broken, after replacement no issues with pump, found 2 wires hanging off ordering main harness.; ordrng 1 W10899401 (harns-wire), used 1 W10876537 (PUMP DRAIN) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/11/2020
RANGE KITCHEN AID KFDC506JSS00 "Checked range found door opening at temperatures over 325, adjust gasket door stayed shut, raised temperature to 400 door opened up again adjusted gasket same issue, spoke to techline, techline stated to replace door ordering parts. SR7728596424. Customer does not want door replaced customer wants range replaced. Lights in oven turned on indicating door is open prior to leaving.; ordrng 1 W11334152 (DOOR FRAME)"
Near Boerne, TX 78015
Colton B.
Job Details: 11/11/2020
DRYER WHIRLPOOL WED9500TW2 Issue was a worn out roller. Replaced with dryer repair kit. Unit tested good. Customer paid complete total on first visit.
Near Comfort, TX 78013
Colton B.
Job Details: 11/11/2020
REFRIGERATOR KITCHEN AID KRFF300ESS Issue is that evaporator fan constantly runs. Finding issue to be that the unit is not defrosting properly. Ordering a new defrost sensor and control to resolve issue. Parts on back order. Not scheduling a return date. ; ordrng 1 W11082844 (cntrl-elec) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Found that the unit was in the 70s F in both the RC and FC. There is a pulsating sound that sounds like a heart beat. I found that the compressor was not running and was cold to the touch. The heart beat sound was the unit trying to push refrigerant through the unit. I found an expired surge protector which is an indication that the circuit had a surge and the device likely took the brunt of the damage but it could have still caused damage to the start device which on this model is an investor. I plugged the unit back in with out the surge protector and the compressor would still not start. I disconnected the start device and checked the compressor for proper resistance. The compressor is good. I cleaned off the connections on the start device and reassembled. When I plugged the unit in the compressor started and the unit started cooling. I explained to our customer that the inverter could eventually go out again and we decided to cross that roa
Near San Antonio, TX 78231
Tommy B.
Job Details: 11/11/2020
RANGE WHIRLPOOL BR3399LXGB1 "Customer stated that the issue is the door to the unit has become separated. Will need door trim to resolve issue. Collected service car, parts, and labor.; ordrng 1 8184858 (trim-door) and 1 8184858 (trim-door)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the ice maker is now making ice. Everything is checking okay for now. Customer will call back if it happens again.
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/11/2020
ICEMAKER (STANDA KITCHEN AID KUIC15NHZS0 "Confirmed issue to be leak in SS. Quoted 972.94 for P&L. Customer wanted to proceed with repair. Replaced EVAP and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit cooling properly now. No further issues at this point. Collected P&L. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/11/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Checked ice maker found bad evap thermistor ordering thermistor to resolve issue. Collected service call fee.; ordrng 1 W11126268 (harns-pump)
Near San Antonio, TX 78254
Colton B.
Job Details: 11/11/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue is that the microwave didn’t shut off after the timer ran out. Finding issue to be a faulty control board. Ordering new one to resolve issue. Part is on back order.; ordrng 1 W11221415 (CONTROL) and 1 W11333816 (DISPLAY )
Near San Antonio, TX 78254
Colton B.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Issue is damage on freezer door. Ordering new freezer door to resolve issue. Part is on back order. ; ordrng 1 W11436967 (FREEZER DOOR)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/11/2020
WASHER SAMSUNG WV60M990AV/A5 Replaced main board. UI board was not needed after all. Collected payment. Service fee was collected on previous visit on another ticket.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Checked dishwasher found bend on inner door ordering to resolve leak. ; ordrng 1 W10713291 (door-inner)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE320M0JS0 Checked range found error code f1e0 internal board failure ordering control board to resolve issue.; ordrng 1 W11342871 (CONTROL BOARD)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/11/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Replaced thermistor on ice maker unit is working as designed no issues. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the icemaker is not making ice and water is not dispensing. Found issue to be with the dual valve. Ordering dual valve. Collected service call fee.; ordrng 1 WPW10341329 (water valve assy)
Near San Antonio, TX 78233
Jim G.
Job Details: 11/11/2020
WASHER MAYTAG MVWC415EW2 Verified a faulty motor and transmission(gearcase) is slipping during spin modes. ; ordrng 1 W10832724 (drive motor) and 1 W11454372 (GEARCASE)
Near San Antonio, TX 78233
S. L.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Found door switch on left RC not actuating fan not coming used plastic square from truck stock tested unit door switch working,Found moisture in RC and FC, found Humidity control was off turned on checked seals these were good advised customer to keep humidity control on make sure doors are closed and leveled unit to eliminate noise unit operating as designed defrost functions working temps at 0 and 39.; used 1 WP2177331 (SPACER) from stock"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/11/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Verified hidden bake element. Collected service fee. ; ordrng 1 WPW10207398 (elmnt-bake)
Near San Antonio, TX 78209
S. L.
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Removed RC evaporator cover defrosted tested new thermistor at 77 degrees reading 2.7k installed new thermistor used sealant at connections tested all operations normal. Returning old thermistor as defective and only sealant will be charged to customer. Advised customer to monitor unit if any further issues will need UI.
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Last visit found faulty filter housing. Swapped out with new housing to resolve issue and unit is testing good.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/11/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Issue was an F2E1 error code. Replaced console, unit tested good. Customer a little concerned about unpainted trim showing after reinstalling unit. Showed customer that the holes in the cabinets matched the mounting holes on oven. Everything all good."
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 I had replaced the control board the other day as advised by Tech Line and the unit started up and did not trip the circuit breaker. Our customer e planned that the unit ran but never. Oiled unit 10:00pm at night. When I arrived I found the unit plugged in but the circuit breaker tripped. I rest the circuit breaker and the unit had light but The compressor is now not running. I unplugged and plugged back in the unit and the compressor fired up. I called Whirlpool Tech Line and spoke with Robert. I explained the history of diagnosis and repair suggestion from Rich at Tech Line and reported the results as I arrived today. Robert advises that our customer will have to have the builder work something out with the Ground Fault Circuit Interrupter (GFCI) that continues to trip the circuit. Based on all my tests with Whirlpool Tech Line and the current condition this unit is fully operational. I have been advised to not make any further repairs until the e
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Found that the unit was in the 70s F in both the RC and FC. There is a pulsating sound that sounds like a heart beat. I found that the compressor was not running and was cold to the touch. The heart beat sound was the unit trying to push refrigerant through the unit. I found an expired surge protector which is an indication that the circuit had a surge and the device likely took the brunt of the damage but it could have still caused damage to the start device which on this model is an investor. I plugged the unit back in with out the surge protector and the compressor would still not start. I disconnected the start device and checked the compressor for proper resistance. The compressor is good. I cleaned off the connections on the start device and reassembled. When I plugged the unit in the compressor started and the unit started cooling. I explained to our customer that the inverter could eventually go out again and we decided to cross that roa
Near San Antonio, TX 78263
S. L.
Job Details: 11/10/2020
VENTHOODS WHIRLPOOL WVW53UC0FS3 Replaced led driver and touchpad. One light now working other very dim. SSB shows one LED requested LED for Monday from SSB.; ordrng 1 W11109591 (light)
Near Live Oak, TX 78233
S. L.
Job Details: 11/10/2020
OVEN ELECTRIC (D MAYTAG MER6600FZ1 Removed control replaced control. Tested element off when off on when unit is set to on all operations normal. No email provided.
Near Boerne, TX 78006
Colton B.
Job Details: 11/10/2020
"GRILL, OUTDOOR" KITCHEN AID KBNU361VSS0 "Issue is that grill will not light. Found gas leak at the regulator. Tried tightening connection, did not resolve issue. Igniters are not getting any gas. Unit needs a new regulator. Customer wants to think about the decision to repair. Gate code is 9641. Quoted customer on return visit. ; rqstng P&A on 1 W10118099 (cnvrsn-kit)"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/10/2020
DRYER WHIRLPOOL MEDB835DW4 Customer complaint is that the unit will start making a knocking noise and rattling sound once the dryer heats up and has been running for a few minutes. Verified issue is coming from the drive motor. Will need to replace the drive motor. Drive motor is covered under extended warranty. Collected service call fee.; ordrng 1 W11126010 (motor-drve)
Near San Antonio, TX 78253
Justin
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW4 "F0E3, F8E1 stored in unit, will need water inlet valve. Found drain hose too far in drain port. Ran calibration on unit as well. ; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer stated the concern is that the icemaker had ceased production. Stated it occurred for approximately two days. Icemaker functional upon arrival. Reset the filter at the user interface. The filter housing is broken and will need to be replaced; ordrng 1 W11162042 (housing)
Near San Antonio, TX 78253
Justin
Job Details: 11/10/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Need to order right rear burner, will need conversion kit for right rear. ; ordrng 1 WP8286813 (burnr-head)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/10/2020
WASHER SAMSUNG n/a Issue is a leaking washer. Could not replicate leak at this time. Found evidence of over suds on the back panel. Thinking this was the issue since the leak was very small. Talked to customer about detergent usage. Customer I’ll call if leak returns after adjustments are made. Collected SC.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/10/2020
WASHER AMANA NTW4516FW3 "Replaced door latch. Main control is not talking to door latch, and unit will not unlock. Ordering main control. Reordering door latch.; ordrng 1 W11170317 (cntrl-elec) and 1 W11307244 (latch)"
Near Adkins, TX 78101
S. L.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 "Found failed ice door not shutting correctly,Removed UI replaced ice door tested all operations normal."
Near La Vernia, TX 78121
S. L.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Removed door replaced right side leveler foot with one that has rubber on foot Leveled unit installed door tested noise gone all operations normal.
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/10/2020
WASHER MAYTAG MVW6230HW Installed new power cord. No further issues. Tested to complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/10/2020
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Last trip found faulty control and defrost thermostat. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit making normal noise.
Near San Antonio, TX 78251
Justin
Job Details: 11/10/2020
WASHER MAYTAG MVWC565FW2 "Replaced main control board for unit, ran calibration and diagnostics. Found drain pump not attached correctly, came loose. Fixed issue and ran unit through testing again. Calling techline to assist, found drain pump shorting out control. Will need board and drain pump. ; ordrng 1 W11399433 (CONTROL ) and 1 W11399437 (DRAIN PUMP )"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW5 "Replaced valve and control board due to long fill and lights not powering up, after replacing tested unit no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/10/2020
WASHER MAYTAG MVW8230HC0 "Replaced control board on washer unit is partially working, console assembly is damaged will need to reorder. Stuck buttons on current console.; ordrng 1 W11478527 (CONSOLE ASSEMBLY )"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/10/2020
WINE CELLAR WHIRLPOOL WUW55X24HS01 Last trip found issue to be faulty thermistor for upper section. Replaced thermistor to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs last trip
Near Kerrville, TX 78028
Colton B.
Job Details: 11/10/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Food is still freezing in refrigerator. Ordering new control and dampner to resolve issue. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 11/10/2020
DRYER ROPER RED4516FW "Replaced blower wheel on dryer, dryer is working as designed no noise heard when spinning. Dryer is working as designed. Job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BB2 Replaced burner head for back left burner. Had to replace spark module and spark switch. Unit tested to complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW7120HW0 Still need the door strike. Unit was returned by customer to Lowe’s. ; ordrng 1 W11457841 (DOOR STRIKE)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB8959SKZ0 "Checked dishwasher found unit not going into diagnostics, quick cycle is only operational, ordering control board to resolve issue. Pump is actuating will bring out just in case.; ordrng 1 W11348053 (CONTROL BAORD )"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Verified damper control is not responding and freezer fan is behaving erratically. ; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (control)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/10/2020
WASHER MAYTAG MVW7232HW "Issue was that the washer was not draining. Drain filter looked clean. Finding issue to be a piece of debris was preventing impellers on drain pump from spinning. Removed debris, unit now drains."
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4816FW2 Water valve is clogged causing issue with unit advancing to next step; ordrng 1 W11210459 (valve)
Near San Antonio, TX 78212
Jesus C.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed new harness, control and sensor. No further issues. Tested to complete."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue is a faulty lock and controls. Replaced both, unit now advances cycle. Found unit has a damaged belt. Told property manager that the unit is usable in the mean time and I will order a new belt. Part is out of stock.; ordrng 1 W11239857 (belt)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated that the lower oven stays on during usage and the user interface becomes unresponsive. Also the user interface periodically flickers. Duplicated the issue in the home with the lower oven. Ordering new user interface to resolve issue.; ordrng 1 W11297709 (console)
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced PTS on dryer due to switch not engaging, dryer is working as designed. Job complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HC This unit was not present in the store
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Float switch appeared stuck. Used wire tie to secure the float switch holder. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/10/2020
COOKTOP ELECTRIC MAYTAG MEC5430BDB "I found the resistance of the heating element at 27 ohms which is below and out of specifications for this 1800 watt element. Tested the infinite switch and we had continuous 240 VAC at low, medium and high. This will need to be replaced. Service fee (veteran discount). Our customer paid our service fee and labor for cabinet removal at. Remaining balance if our customer moves forward with repair . Our customer will likely not move forward with repair because it is cost prohibitive.; ordrng 1 W10823693 (elmnt-surf) and 1 WP74007840 (switch- in)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/10/2020
DISHWASHER KITCHEN AID KDTE234GPS0 "Checked dishwasher found 3rd level track broken ordering both tracks to resolve issue, also ordering adjusters.; ordrng 1 W10546503 (adjuster) and 1 W10653356 (track) and 1 W10653357 (track)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen blanks out and has to be reset to be used. Verified issue. Ordering control and console.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "I called and left a message with our customer and received voice mail. When I arrived they were not expecting me and had to run. I was able to quickly asses the problem and take a picture of the model number and serial number. There is however, no purchase date on the call and I had no time to secure a receipt. This was sent as a COD call and I did not collect a service fee because our customer was in a hurry to get to an appointment. Customer will need to be contacted with estimate and service fee invoice unless entitlement can be developed. Actual goods issue date is 23 July 2019 and it appears to be a new build home so closing date and picture of closing document will be needed to secure path to payment under warranty. Unit will need a dryer repair kit as well as a new detergent dispenser. Rack adjuster kit already ordered. Other part ordered. No service fee collected. Remaining balance due upon completion unless warranty can be established.; ordrng
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new drier. Vacuum and recharge. Holding charge. Cooling in freezer section. Advised customer to monitor for any issues. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer is having problems with the unit turning off by itself as well as the light is not working currently from the user interface. I ran diagnostics and received no errors. I explained to our customer how to turn off the ovens in this model. Ran component activation of all loads and they all functioned as designed. I preheated each oven at the same time to 300 degrees F. It took considerably longer for the upper oven to reach temperature then the lower one according to the display. The upper oven signaled that it had reached temperature by tone but not by the display. However, the lower unit was functioning as designed. This unit also had a late response when cancelling the bake. This unit according to the owners manual turns the light on when the door is open. I showed our customer this in the owners manual. However, when you set it to off and open the door, the light comes on. This unit will new control boards as well as a new UI. Part
Near San Antonio, TX 78264
Jesus C.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Installed new compressor and drier. Vacuum and recharge unit. Plugged in. Compressor is running. Unit is staring to cool. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS1 Customer complaint is that the dw is not draining properly. Entered diagnostics and found no error codes. Automatic test passed all steps. Unit is draining as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/10/2020
COOKTOP GAS KITCHENAID KCGC506JSS00 Customer stated that the unit knobs may be turning on by themselves. Unit appears to be in proper working order. Could not duplicate issue in the home. Reviewed use and care and operating procedures with the customer. O further issues at this time.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DC3 "Customer complaint is that the unit is not powering on. Was able to enter diagnostics and found error codes F6E2 communication error ui can not hear acu, F2E1 ui stuck button. Ordering control and ui.; rqstng P&A on 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer stated that the icemaker is not currently functioning. Found issue to be caused by the icemaker arm being in the raised position. Reviewed use and care along with what to expect from the refrigerator with the customer. Unit tested good with no issues at this time install and instruct fulfilled now.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB9959SKZ0 Previous visit found faulty pump and motor assembly. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near San Antonio, TX 78253
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Last trip found faulty compressor. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFE525S0HB1 "Checked range found light not turning off and temperature offset ordering control board to resolve issues, ; ordrng 1 W11204519 (cntrl-elec)"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Replaced wire harness on refrigerator due to tears on wires, after replacement no issues with refrigerator, unit is working as designed. Job complete."
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Ice maker stopped making ice. Found e5 error, thermistor shorted out. Ordering ice maker to resolve the issue. Part on b/o. Customer had email proof with model & serial number showing that the warranty was extended by Whirlpool, this email was from whirlpool (see quick pics); saved tckt"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is that the door handles are loose. Tightened all door handles. Tested to complete. Unit is good to go.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 11/10/2020
DISHWASHER AMANA ADB1400AGW1 Replaced pump and motor on dishwasher after replacement unit is working as designed no issues. No error codes found job complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/10/2020
DRYER WHIRLPOOL WED7500GC0 "Unit had an obvious Problem with the rollers, belt or motor.Ran diagnostics and re dived error code F4E4 L2 line voltage error and F2 E1 user interface stuck key. Found excessive lint build up on rollers, they were fine as well as the motor and pulley. Conducted an extensive cleaning of drum padding, rollers, motor and all other lower compartment parts. Tested unit. Sound is gone. Unit is now fully functional."
Near Castroville, TX 78009
Justin
Job Details: 11/10/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Found the unit hardwired and not long enough to remove oven. Customer will get with electrician and have the plug switched out to disconnected for us to do the repair. Will call and reschedule. ; O-emld tckt
Near San Antonio, TX 78260
Jim G.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced control. Issue resolved.
Near Castroville, TX 78009
Justin
Job Details: 11/10/2020
VENT HOOD WHIRLPOOL WVU17UC0JS Spoke with customer and she agreed to appointment for Monday. ; schdld next appmnt for 11/9 MON !
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/10/2020
WASHER WHIRLPOOL NTW4516FW3 Checked washer found off balance error code recalibrated washer no issues after calibration unit is working as designed. Job complete.
Near San Antonio, TX 78230
Jim G.
Job Details: 11/10/2020
WALLOVEN KITCHEN AID n/a Hidden bake element failure. ; ordrng 1 WPW10207398 (elmnt-bake)
Near Natalia, TX 78059
Richard G.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FW Customer states he canceled this appointment. He will contact us to reschedule.; O-emld tckt
Near San Antonio, TX 78229
Richard G.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced slides and brackets. Freezer door is now closing properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW7120HW0 "Replaced main control board, ran calibration on unit. Holding off on console, unit seems to be working as designed. Will have customer use multiple settings to text it out."
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/10/2020
DRYER WHIRLPOOL WGD5000DW3 Checked dryer found screws on inner liner of door removed door unit is working as designed. Job complete.
Near Cibolo, TX 78108
S. L.
Job Details: 11/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water not turning off at dispenser icemaker not functioning at this time E2 error code temperatures good and unresponsive pantry UI. Found pantry door harness full of water and corrosion. Needs pantry door UI and harness. Possibly needs dispenser UI as well requested otl. Needs LED module for FC.; rqstng P&A on 1 W10695459 (module) and 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS) and 1 WPW10769076 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced mullion. Tested to complete. Unit is good to go.