Replaced gear case, outer tub, inner tub, and all associated hardware. Calibrated and ran diagnostic test. New outer tub has a hole in it so it leaks bad. Ordering new tub. ; ordrng 1 W11399437 (Drain pump) and 1 W11219115 (Outer tub)

Replaced Gearcase calibrated unit , unit testing good.

Front door glass broke. Will need new front door panel. ; ordrng 1 W11176456 (Door)

The part sent was not correct but as it turns out the issue has since been resolved with the previous attempt.

Customer stated unit door pops open. Found cause to be a broken door catch.Customer wanted to proceed with repair. Replaced door catch to resolve the issue. Unit testing good now. No further issues at this point.

Customer complaint of water accumulation in FC & RC. Previous visit found issue to be clogged drains from both evaporators. Installed 2 Water Leakage Kits (DA82-01415A) to resolve issue. Job complete, unit is good to go. No further issues at this time.

Replaced motor assy. Unit working as it should now. No leaks.

I verified 4 faulty light modules but it appears that the one in the icemaker compartment might be the root of the issue. ; ordrng 4 W11462342 (Light module)s

I verified a faulty light socket and bulb. Replaced parts. Issue is resolved.

I replaced the ice box fan. Issue is resolved. However several broken clips are in need of replacement. Parts are OOS. ; ordrng 1 W11241268 (Right bracket) and 1 W10795820 (Left pan stopper) and 1 W10839803 (Axle roller)

I replaced fan motor. Issue is resolved. ; used 1 Wp2315549 (Moror evap) from stock

Gasket was off of track. Reinstalled with food grade rtv in corners. Unit testing ok. Unit is in warranty.

Replaced spark module. Unit working as it should.

Installed new ice maker supplied by whirlpool to customer. No issues during testing. Job complete.

Customer complaint is that the unit is not heating. Replaced heating element with thermostats. Tested to complete. Unit is good to go

Customer stated tried to run clean cycle, unit wouldnt progress past the initial start up and keeps flashing add cleaner. Found during diagnostics testing that issue is with water level sensor. Checked harness for corrosion. Found harness does have corrosion. Unit need new water level sensor and pump harness to resolve this issue. Ordering water level sensor and pump harness to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10485962 (Water level sensor) and 1 WPW10485955 (Pump harness)

Tested unit. Door switch broken. Installed new switch. No further issues during testing. Job complete.

Found air bubble trapped in water line forced it out water is working as it should with and without filter no leaks detected customer to monitor. If problem persists please order housing for the is for the filter

Found the fork in the motor to be loose and not turning to dispense ice. Ordering fork and washer, scheduled follow up.; ordrng 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)

Installed the capacitor and the control, everything powered on. As I put the console back in place it arched, the harness to the console got pinched by the back cover and broke the red wire, made the repair with a butt connector, it didnt solve the issue. The control is getting power but not powering on, ordered the control and the facia again, rescheduled the customer. The part I received for the facia was the wrong part in the box W11406491, should be W11406492; ordrng 1 W11406492 (Facia) and 1 W11519742 (Control)

This shows to be a COD. It shows to be under warranty. I called and spoke with KW, she said Lowes is saying its no longer under contract but a work order was sent out. I advised the customer, he said he didnt want to pay for repairs.

Customer complaint of unit not draining. Speaking with customer before arrival customer states that unit is in fact a register product but is unable to show any paperwork with purchase date or a contract with Rent-A-Center. Entitlement Page does not show any information in regards to Rent-A-Centers additional one-year warranty. Advise customer to contact Rent-A-Center and have them re-dispatch work order with proper information in order to avoid service call fees.

Customer complaint of freezer light no longer working as well as icemaker only dispensing crushed ice. Inspection of unit shows light for freezer compartment has gone bad and ice tray has a bent rod not allowing icemaker to fall into selling Noyd to make selection between crushed and cubed. Customer only wish to resolve the light issue which we did. Replace light issue resolved customer was charged a total of 389.07 for cost of part diagnostic and installation. Issue resolved

Customer supplied heating element but it came directly from Whirlpool that part was covered under extended warranty. Also installed infinite switch on the other hand was not covered by warranty Issue resolved

While waiting for customers arrival she stated product has already been repaired. Issue resolved

The top ice maker and led lights are not working. No error codes on the ice maker, 38 degrees in the RC and 0 in the FC, ice maker fan is also working normal. I found the control on the deli drawer wasnt coming on, unplugged the appliance for 5 minutes, removed the deli control, no corrosion, wires are in good condition, unplugged connections from the control and plugged them back in, put it back in place. Plugged the appliance in and the control/lights came back on. Tested the harvest and water fill test, the ice maker and valve are working normal. At this time the appliance is working normal. If the customer calls back with the same issue the control would need to be replaced, part W10677119

Upon arrival customer stated unit would make a clicking noise but stopped a few days ago. Advised customer to record the issue so we can get a better understanding and diagnose the issue better. Unit functions as designed. Gave customer install and instruct for unit. No further issues at this point.

I verified I take was covered. Per techline instruction advises clearing vent and raising freezer temp a few degrees. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock

I verified that the UI is faulty but also door switches may be at fault and will replace as a precaution. Control is OOS please schedule once part is available for installation. ; ordrng 1 WPW10281540 (Ui control), rqstng P&A on 2 W10270520 (Door switches)s

Customer complaint of IM radiating significant heat load and raining within the cabinet. Found condenser fan functioning, but condenser coil clogged with debris. Cleaned condenser coil to resolve issue. Additional failures include Reservoir Drain Pump. Replaced Reservoir Drain Pump(W11542868) to resolve issue. Job complete, unit is good to go. No further issues at this time.

Replaced dispenser draw tested unit everything working properly.

Replace heating element tested unit everything working properly. Showed customer how to use the dishwasher correctly where to pour rinse aid in and how everything works.

I was able to repair but the bin button is needed. Coollected payment and service fee up front. ; ordrng 1 WP2252265 (Bin Button)

Customer stated unit console buttons unresponsive. Confirmed this and replaced the console to resolve the issue. Unit is performing as designed now. No further issues at this point.

Customer complaint of noise coming from refrigerator. Found issue to be Control Damper. Ordering Control Damper(WPW10479155). Please schedule for soonest availability once parts arrive. ordrng 1 WPW10479155 (Control Damper)

Didnt make it to lowes in time rescheduling for next Wednesday the 4th; schdld next appmnt for 5/4 WED !

Customer to try to go through warranty

Upon arrival customer stated doors were uneven but were aligned when I arrived. Gave customer install and instruct for unit. Unit functions as designed. No further issues at this point.

On call ahead customer stated they attempted to cancel this appointment. Stated compressor went out completely and replaced the unit. Service no longer needed.

Customer complaint of washer not progressing through wash cycle and clothes coming out abnormally wet. Found F7E4(Basket Reengagement Failure) fault code in storage. Slider testing okay & getting proper voltage from ACU. Issue is in wire harness - no power making it to clutch. Ordering Lower Harness(W11568984) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11568984 (Lower Harness)

Replaced rails and gasket. Tested thoroughly. Issue is resolved.

Customer complaint of refrigerator not cooling. Arrived to find ice accumulation on FC evaporator cover. All harness connections testing good. Found issue with FC Thermistor & that although Evaporator Fan getting 120v ac, motor not running. Ordering Thermistor(WPW10384183) & Evaporator Fan Motor (WP2315539) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP2315539 (Evaporator Fan Motor) and 1 WPW10384183 (Thermistor)

Customer reported ice maker not functioning as designed. Customer stated water would overfill ice maker and freeze up inside freezer cabinet and that ice maker would make irregular noises. Upon arrival found that ice maker had ice but had not dumped it. The ice maker made irregular and excessive hesitating noises almost a grinding noise. Found that the fill chute on the ice maker end was frozen up which explains the water splashing the inner ice maker cabinet. Also found the fill tube partly frozen. Ordering ice maker and water valve just in case. Will return with parts to finish repair ; ordrng 1 WPW10279909 (Water valve)

Customer stated that lower oven does not heat up. Got an error code F6E4 ui not communicating to control board. Ordering control console, bake element and broil element just in case. Console out of stock. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console) and 1 W11545804 (Bake element) and 1 WPW10260252 (elmnt-brol)

Customer stated that handle is loose. Found issue to be trim for handling is faulty. Need to order new trim piece.; ordrng 1 WPW10310922 (trim-vent)

Customer stated something fell on to glass top of cooktop. Looked part up, part has been discontinued(WPW10305092 cooktop). Assisted customer with looking into possible replacements.

Customer stated he tried to cancel the appointment ice maker is making ice again

Tech sick. Rescheduled ; schdld next appmnt for 5/6 FRI !

Tech sick. Rescheduled but customer asking to be placed on cancellation list. ; schdld next appmnt for 5/6 FRI !

I replaced a faulty valve which was emitting a voltage.

Upon departing job before this one called customer to give eta. She asked what unit this was for I explained I had a wine cooler on the ticket. She attempted to match serial and model numbers but werent matching her info. She explained she had 2 unit with issues and was under the impression we were there for her dishwasher. Explained we would need corrected dispatch to proceed. No further issues at this point unit correct dispatch come in

Attempted to locate source of noise within the machine could not find the source cleaned out the inside and relocated the wheels verified good temperature Recommended the customer that they called dryer vent cleaning service

Customer declined. Closed ticket.

Tech sick. Rescheduled ; schdld next appmnt for 5/6 FRI !

Change out the manifold and the middle spray arm confirmed that the unit is spraying much stronger than it was before confirmed motor is good customer customer 2 monitor unit turn unit closing out ticket

Replaced ice chute door. Issue is resolved.

Returned with parts to replace. Installed new bottom seal and inner door gasket. Tested unit and unit now functioning as designed without any leakage.

Tech sick. Rescheduled ; schdld next appmnt for 5/4 WED !

Upon arrival removed old spark mod and installed new one. Issue was still present. Removed new spark mod and installed old. Called tech line spoke with Joel and received Sr 7733454442. Was told to order main harness as the spark switch is stuck. Also ordering the igniter wire in case, and rescheduling spark mod. Igniter is OOS and the main harness psp ; ordrng 1 W11561436 (Main harness) and 1 W11220380 (igntr-surf)

Customer reported oven not working on bake. Upon arrival found stove top working but bake element would not ignite when trying to get unit to bake. Found the issue was faulty control. Replaced control and tested unit. Unit now functioning as designed when out into bake. Oven ignites and heats up as needed.

Upon arrival customer low dropping in unit. Verified that the water temp was 112 degrees. Advised customer to have a plumber out to increase water temp in water heat. Unit functions as designed. Gave customer install and instruct on unit. No further issues at this point.

Customer reported front left burner not fluctuating heat which is causing food to burn. Called Samsung support and they told me to start off replacing regulator/infinite switch. They said normally that is the issue but at times it could be a bad sensor on the burner itself but to start off replacing regulator before replacing burner. Ordering regulator. Will return with part to finish repair. Part number Dg44/01002a ; ordrng 1 DG44-01002A (Regulator)

Replace the control tested unit good to go. Prior filing issue. Replaced control still found that the tub is not filling up as much as it should ordering ordering wire harness and another control just in case; ordrng 1 W11409746 (Harness) and 1 W11024149 (Control)

Customer stated unit ice maker leaking. Confirmed issue is bad ice maker. Ordering ice maker to resolve the issue. scheduled for customer availability. ; ordrng 1 D7824706Q (Ice maker)

I verified a nonfunctional bake element. Otherwise the machine was in good working order. ; ordrng 1 WPW10207397 (Bake element)

Replace left front burner and right rear burner just so you know everything working good went to change out right front and left rear burner and onepercent wrong part re-ordering part to finish repair.; ordrng 2 W11396792 (RF LR element)s

Upon arrival found that evaporator harness wasnt ordered. And is need with replacement of evaporator fan motor.rescheduling for Monday ; ordrng 1 W11545823 (Evaporator harness)

Tech was assigned as a helper;

Customer stated and had video of the unit console glitching and not allowing selections. Unit has since reset itself during a power outage. Console is functioning at this point. Checked errors found f3e3 inlet temp fault. Ordering valve and console to resolve the issue. Console not readily available. ; ordrng 1 W11220230 (Inlet valve)

repair approved my manager. Last tech found torn bellow. Removed dryer from up top of the unit with helper tech. Replaced bellow to resolve the issue. Put dryer back on top of unit with helper tech. Unit is functioning as designed now. No further issues at this point.

Customer reported condensation and frost build up in refrigerator section. Upon arrival found gap between seal and cabinet along the whole top portion of refrigerator door. Looks like the door was leaning down more than it should be. Took a look at the bottom hinge and it looks like the bottom hinge is sitting at an angle on the cabinet. Removed screws to bottom hinge and re installed but the hinge still sits on cabinet at an angle. It looks like the cabinet itself is bent down so when the hinge sits flush on cabinet that its sits at the a angle the cabinet is bent down too. Called techline and at first techline was gonna have me add some washer shims to the bottom door but I let them know that If we put shims it was still gonna sit at an angle due to the hinge still not being down. I let him know that the hinge itself does not look bent but that its sitting flush on the cabinet and that the cabinet looks bent it which is causing the hinge to sit at an angle. Techline then stated doe cabinet damage the customer would need to call customer service and they will make the decision on what the next step would be on unit. Sr 7733549495

Use install and instruct. Customer reported vent hood not functioning to his liking. Upon arrival found fan functioning as it should. I took off filter and could see a definitive difference between the low and high speed on the fan. Put filter on and tested with paper. Paper grabbed onto filter on both low and high setting and fell when turned off. Called techline to get it documented. Techline agreed that unit is functioning as designed. Techline stated the paper test is what they normally have us do. They also stated that the CFMs on the unit are 140 which is particularly low compared to other units. The vent also recirculates and does not have any ducting which vents outside which is another reason its not grabbing as much smoke and steam as theyd like. Unit functioning as it should. 7733548723

Returned with parts to repair. Replaced transformer, magnetron, and diode. Also cleaned out thick layers of grease that was caked up inside the internal unit where the parts sit. Tested unit after replacing parts and unit is now functioning as designed without any popping or irregular noises. Unit now functioning as designed.

Last trip found faulty microcomputer leaving the light turned on constantly. Customer was shipped the part directly along with me showing up with the part. Installed microcomputer that shipped directly to the customer to resolve the issue. Unit functioning as designed now. No further issues at this point.

The gearcase or someone that I cant identify is knocking. I tried to drill out the bolt, it was u successful ; ordrng 8 W11027980 (Screw)s and 1 W11195971 (Stator) and 1 W10754448 (Clutch)

Inspected unit, and customer had unit unplugged. Plugged unit in to verify origin of noise. Noise is emanating from compressor, compressor has locked. Verified by amping out unit and Ohming out compressor. Unit pulls high amperage for about five seconds until it dies. Will need to replace compressor to resolve issue on this unit.; ordrng 1 W11225065 (Compressor) and 2 W11504415 (8.5 lokring)s and 2 W11504431 (7 lokring)s and 2 W11504416 (Lokring)s

Installed a icemaker, switches, main harness, and valve. While installing the harness and will on sealed system cracked causing a leak. Had to re-solder line, and recharge system with proper amount of refrigerant to resolve this issue. Any issues on this unit should be resolved.

Sr# 7733545667. Customer complaint of unit not advancing through cycle but only in bulky or towels setting. Troubleshooting issue with tech line we have determined that theres either a pinhole leak in the pressure hose or bad control. Replace control board and pressure hose to resolve issue.; ordrng 1 W11524820 (Control) and 1 W10590949 (hose)

The appliance wasnt draining, F9E1 long drain error code. The customer had already removed the water, pulled the appliance out and removed the drain pump, the blade had broken, took picture. Installed new drain pump, ran a diagnostics test, the appliance is draining and working normal, no error codes

Installed switches and burner harness tested unit issue resolved

Inspected unit, unit was running normally when I arrived. Attempted to re-create issue customer was having with unit or, could not reproduce issue. Told customer if issue returns get a recording of sounds that unit is making to better pinpoint what might be causing the issue.

The customer said the appliance is all over the place and leaves water at the right front corner, sometimes works normal. F0E5 off balance load, F8E3 overflow condition error codes, cleared the error codes and tested the inlet valve manually, shutting off properly, the pressure hose is in good condition, no obstruction. I looked underneath and and black marks on the shield, removed it and found the belt was barely hanging on, riding on the outside of the motor pulley, put belt back in place, probably whats causing the rough spin cycle and not completing it, leaving clothes wet. I ran a quick wash cycle per tech sheets, to confirm the water level sensor/transducer is working normal. The wash cycle completed with no issues. The motor and pulley are in good condition. Ordered the belt and cam, rescheduled the customer, requesting the afternoon if possible ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)

Customer complaint of unit just beeping while trying to select cycle. Inspection of unit shows air code for lid lock failure. Manually testing lid locks results in zero function. Discuss my findings with customer they have declined any further service to the unit. Issue resolved

Unable to install components, well breaking down you need to install parts, found more issues they were more than likely caused while installing unit. The other one unit has a break Plus bolt head sheared off on swivel arms. or secondary arm and Polk will need to be replaced to resolve this issue. Advise customer to contact Fergusons and talk about replacement is there installers damaged this unit. Will order the other parts needed for repairs.; ordrng 1 W10421280 (arm-motor) and 1 W10422765 (screw) and 1 W10422764 (screw) and 1 W10421498 (trim-decor)

I didnt have the inlet valve in my bin. I called and spoke with KW, she saw the order had been closed out and the valve sent back. The customer said after she had the repairs made to the plumbing, it washed 1 time and then the 2nd time it was hot at the end of the cycle but it didnt look like it got any water. I ran the the diagnostics test, the valve is activating, it didnt receive much water, its seems it works intermittently or not opening all the way, the motor also activated. The test completed with no issues or error codes. Reordered the valve and rescheduled the motor just in case. Please reschedule the customer when we have both parts are in. ; ordrng 1 WPW10158389 (Valve)

The control marked for this job is for a refrigerator. I reached out to DB , reordered the control. Please reschedule when we have the part; ordrng 1 W11204517 (Control)

Customer complaint of lid not locking. Inspection of unit shows error code for lid lock failure. Manually tested like resulted in zero function. Replaced lid lock to try and resolve issue but was unsuccessful. Replaced control board tested issue has been resolved. Calibrated and ran verification cycle

Replaced start device. Compressor kicked over and ran. Unit working good.

Replaced control. Unit working as it should.

Arrived at residence and contacted landlord/property owner to confirm SC Fee and advise of potential parts and labor expenses in addition to SC. Property owner informed me that shes going to try to speak with WPL to get authorization for parts and labor. Job complete.

Customer has canceled service closing out

Upon arrival verified faulty heating element. Removed old heating element and replaced with new. Found a crack in the old element. Pinned back up unit and tested with customer present. Unit was working as designed. No further issues at this point

Contacted customer and per customer they arent sure when theyll be available for repairs due to work. Marking job as complete.

Upon arrival replaced control per tech line and the control smoked and popped. Contacted tech line and checked ohms to lid lock and drain pump. Found that we had OLs on each component meaning the harness shorted the control, lid lock, and drain pump. Per tech line replace lid lock assembly, lower harness, drain pump, and control again to resolve issue. Customer states they will contact customer service to attempt to get the whole unit replaced. Ordering 1 W11479879 control, W11032875 lid lock, W11405458 lower harness, and W11259498 drain pump to resolve issue per tech line. Drew SR-7733489977 ; ordrng 1 W11479879 (Control) and 1 W11032875 (Lid lock assembly) and 1 W11405458 (Lower harness) and 1 W11259498 (Drain pump)

Upon arrival customer stated that unit did not have any power to the unit as well as the lid locked. Needing a 2nd tech for help removing the dryer from the stacked unit to enter it to diagnose the issues. Contacted Sebastian and per Sebastian order front fascia console and control since we have no power going to the unit. Outlet shows good voltage at 122 volts. Ordering a W11322884 ACU and assembly console W11339767 and rescheduling pump and latch in case needed. Customer states they also live in corpus and would like to have all parts and helper to be here at the same time. Parts are OOS. Requesting double labor for helper with stacked unit. ; ordrng 1 W11339767 (Assembly console) and 1 W11322884 (ACU)

Customer complaint of refrigerator not cooling. Found that unit is cooling, but struggling with defrost issue. Observed evap thermistor in questionable location and loose on evap tubing. Also found ground wire separated from evaporator heat shield. Reattached evap thermistor tightly with wire tie in proper location and secured ground wire. Advised customer to leave unit unplugged for few hours to thaw lower evaporator coils. Customer to monitor. Job complete.

F8e1 long fill, f3e1 water level system error, f0e1 load detected during cleaning. No water coming in. Lines clear. No kinks clogs or debris. Ordering pressure sensor we keeping valve on order. ; ordrng 1 Wpw10448876 (Pressure sensor)

Left voicemail. Rescheduled. ; ordrng 1 4392065 (Dryer)

Left voicemail rescheduled appt. ; schdld next appmnt for 5/2 MON !

Replaced ui. New screen not crooked. Connected to internet. Unit working.