Near Boerne, TX 78015
Colton B.
Job Details: 11/18/2020
DRYER WHIRLPOOL WED9500TW2 "Issue was that a clamp fell out of the facia surrounding the door, reinstalled clamp, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue is door alarm keeps going off. Customer showed multiple videos of issue. In video customer opened and closed all doors, issue still persisted. Checked all switches in diagnostics, they all worked well. No obstructions were found either. Ordering a control board to resolve issue. ; ordrng 1 WPW10675033 (cntrl-elec)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/18/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "I noticed that the left side stop pan was misplaced and upon further inspection I found it damaged. I replaced it with one in my truck stock STOP-PAN,LH,SIL W10585151. I properly leveled the unit, defrosted the ice build up and heat treated the seal on the freezer door. Unit is now fully functional.; used 1 W10585151 (STOP-PAN,LH,SIL) from stock"
Near San Antonio, TX 78227
Richard G.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the icemaker is not working, and refrigerator is not cooling. Found evaporator frozen over. Will need evaporator motor with harness.; ordrng 1 W11087438 (motor-evap)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/18/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS5 Replaced door on microwave due to intermittent display after replacement no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Spoke with the daughter of home owner. Told her We are still waiting on parts, the office will call once parts have arrived to schedule appointment."
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/18/2020
OVEN ELECTRIC (D MAYTAG MER6757BAS "Checked range found bad front right element and bad upper bake element ordering elements to resolve issue. Collected service call fee.; ordrng 1 74004105 (element,bake (upr)) and 1 WPW10204680 (elmnt-surf)"
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/18/2020
DRYER AMANA NED4655EW1 "I tested the unit and found that the heating element needed a thermostat WP3387134. I replaced the part, tested unit. It is now fully functional.; used 1 WP3387134 (THRMST-FIX) from stock"
Near San Antonio, TX 78231
Ezequiel V.
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer unit is working as designed no issue. Calibrated machine no issues. Job complete.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced ice maker on refrigerator due to no ice after replacement good harvest food water flow into tray unit is working as designed no issues. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL n/a Customer states they called to reschedule this appointment.; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 11/18/2020
RANGE SAMSUNG NE58F9710WS/AA Last trip found faulty infinite switch not allowing temp change on right front burner. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/18/2020
RANGE JENN-AIR n/a Unit right front burner head giving sparatic flame and convection fan giving loud noise. Adjusted fan blades to resolve convection issue. Right front burner would need 73001285 burner head & 73001275 port. Both parts are NLA. No further issues at this point.
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE320M0JS0 "The model number on the receipt is slightly off, hopefully this will fly. Our customer is experiencing a problem with the unit heating properly. If she wants to bake something at 350 degrees F, she has to set it at about 420 F. I ran diagnostics and got OK, no error codes. I made a temperature adjustment based in our customers reported difference by 30 degrees F. After preheating the unit to 350 degrees F it was to hi. I dropped it 15 degrees F. The diagnostics mode showed 19 accumulated days since an error code but there was no error code present. This unit will need a new control as well as temperature sensor.; ordrng 1 W11432568 (CONTROL BOARD) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/18/2020
WASHER MAYTAG MVWC565FW2 "Customer stated unit tripped breaker. Checked for errors, none found. Checked amp draw during test cycle. Max amp draw is 3 amps. Not enough amp draw to trip the breaker. Ran through diagnostics testing to completion. Unit functioning as designed. Not finding any issues."
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2020
MW-HOOD COMBO WHIRLPOOL GMC305PDS07 "Unit just saying door open when trying to start microwave, appeared as issue was with door switches. Quoted 343.14. Customer wanted to proceed with repair. Pulled unit apart to find door switches corroded. Replaced door switches from stock, issue still persists, also verified the inline fuse was still good. calling techline as found a connector in the top just loose. Also finding no power coming to inline fuse. Found that the bus fuse went out. Not charging customer for switches as it didn’t fix issue. Ordering fuse to resolve the issue. Collected Sc. ; ordrng 1 WPW10017410 (FUSE), used 3 W10727360 (SWITCH) from stock"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/18/2020
MICROWAVE OVEN MAYTAG MMW9730FZ05 "Microwave door not closing properly. Inspected unit door, hinges and switches all functioning properly. Used a straight edge to find the cavity isn’t flush together properly. There is almost a 1/8inch gap from microwave interior to side of cavity. And almost a 1/8in gap from base of cavity to the top on both sides. Calling techline due to reoccurring issues and to report findings. Spoke with Tj. Explained the situation. Stated unit can’t be fixed due to bow. Did a video call to confirm. Confirmed on video unit is un repairable. No SR7728885220"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2020
RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Last tech found f2e1 shorted key. Quoted 150 plus for labor. Replaced console after confirming diagnosis. Unit testing good now. Part still covered under limited part warranty per JA. Collected labor cost.
Near San Antonio, TX 78249
Colton B.
Job Details: 11/18/2020
DISHWASHER KITCHEN AID KDFE104DSS2 Issue was that dishwasher was not washing dishes. Float switch checked good. Called techline who said that the issue seemed to be a control issue. Ordering new control and returning. ; ordrng 1 W10854215 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 11/18/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced both control boards and console for unit. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 1 year additional Costco warranty documented in quick pics. Will need auger motor for unit. ; schdld next appmnt for 11/23 MON !
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MFI2568AES Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected second appliance fee. ; ordrng 1 W10583817 (icemaker)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/18/2020
OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer states they called to reschedule this appointment.; O-emld tckt
Near San Antonio, TX 78238
Richard G.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the icemaker is leaking water. Found icemaker to be missing one screw in the back that mounts it in the freezer section, water is leaking from back of icemaker. Customer states a technician was here yesterday and said it was good but did not replace the icemaker.; ordrng 1 W10884390 (icemaker)"
Near Boerne, TX 78015
Douglas H.
Job Details: 11/18/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA "Icemaker stopped making ice again. Check error codes. Found error code 40 C, Error code for icemaker fan. Unit needs auger assembly. Quoted 206.35 for part costs. Per AE Sc and labor ti be covered still ; ordrng 1 DA97-12540K (AUGER ASSEMBLY)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KBFC42FSS00 Replaced control board that client acquired themselves. Took unit out of demo mode. Chirping is gone. Unit is now fully operational.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/18/2020
MW-HOOD COMBO WHIRLPOOL WMH73521CS3 Unit has no power after customer changed fuse. Found customer changed fuse for door switches. Found power fuse to be the issue. Customer had another fuse. Used customers fuse to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78245
Justin
Job Details: 11/18/2020
DRYER MAYTAG MEDC465HW0 "Unit is no longer at Lowe’s, close job."
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/18/2020
WASHER AMANA NTW4516FW3 Ran automatic test mode. Unit will need a new control board. Part is ordered.; schdld next appmnt for 11/19 THU !
Near San Antonio, TX 78254
Richard G.
Job Details: 11/18/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the unit is not cooling well. Found evaporator frozen over. Will need thermistor and evaporator motor.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator found control board intermittent customer stated - would appear prior to shutting off for hours and staring back up, ordering control board to resolve issue..; ordrng 1 W10503278 (control board)"
Near San Antonio, TX 78250
Richard G.
Job Details: 11/18/2020
DISHWASHER AMANA ADB1400AGS1 Replaced control board and harness. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 11/18/2020
DRYER WHIRLPOOL WED5700XW0 "Checked dryer found control board with faulty readings causing light to stay on at all times ordering control board to resolve issue, good heat from dryer.; rqstng P&A on 1 W10214008 (cntrl-elec)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced ice door. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Housing is cracked and leaking as soon as you take out filter. Will need to replace housing. Replaced valve. ; ordrng 1 W11346623 (FILTER HEAD )
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/18/2020
RANGE WHIRLPOOL W5CE3024XB00 "Replaced parts, tested unit. All burners operating as designed"
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW4816FW2 "Checked washer found error code f0e2 over suds , ran valve cleared suds no issues after removing suds. Washer is working as designed. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/18/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated that microwave oven wasn’t working right. Found issue to be tripped breaker. Rebooted microwave oven tested unit everything working properly. Customer has 3 year extended warranty took pic in quick pics of extended warranty.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB9979SKZ0 Customer complaint is that the unit is showing an F9E1 error code. Verified issue. Determined bad drain pump. Will need drain pump that was ordered.; O-emld tckt
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/18/2020
WASHER WHIRLPOOL NTW4516FW3 "Checked washer found no error codes during testing or operation unit is working as designed, calibrated washer ran diagnostics test no issues. Job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/18/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS "Installed missing regulator, unit does not have gas line. Can’t test unit."
Near Searcy, AR 72143
Jeff N.
Job Details: 11/18/2020
WASHER AMANA NTW4516FW3 "Adjusted leg, checked shocks, ran spin cycles checks good at this time."
Near Beebe, AR 72012
Jeff N.
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB9959SKZ0 Not draining ordered drain pump.; ordrng 1 W11497943 (DRAIN PUMP)
Near Searcy, AR 72143
Jeff N.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Sr#7729305799 Rich. Wants the silicone grease applied to water line under hing cover. Ordered silicone.; ordrng 1 WP542638 (grease)
Near Greenbrier, AR 72058
Jeff N.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW02 "Not able to cycle ice maker. Ordered ice maker and pcb., fill tube to ice maker.; ordrng 1 W11043763 (cntrl-elec) and 1 W11415785 (ICE MAKER FILL TUBE) and 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/17/2020
RANGE KITCHENAID KFGG500ESS2 "Checked range found bad valve, igniter is sitting lower than the rest ordering igniter just in case.; ordrng 1 W10515459 (igntr-surf) and 1 W10748102 (valve-brnr)"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Replaced sensor. Issue resolved.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW8040DW4 Checked washer found bad control board shutting off mid diagnostics and bad lid lock not locking when actuated. Ordering parts to resolve issue.; ordrng 1 W10787878 (latch) and 1 W11105148 (cntrl-elec)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/17/2020
WASHER WHIRLPOOL MHW5100DW0 Customer stated the issue is the unit has gotten progressively worse over the past few months. Diagnostics revealed E3F1 and E3F6 errors. Unit will need a new control. Quoted for parts. Collected service call.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that the unit is still not draining completely. Checked drain pump and drain tubing, nothing is clogged. Called techline and spoke with Joel states it sounds like it is a spin issue. Removed top and observed motor while spinning. Motor shudders whiles spinning and does not reach fast speeds. Ordering stator and rotor. SR#7729278812; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Unit not cooling properly. Finding issue to be unit not fully defrosting, found thermostat not allowing proper cooling and finding the defrost harness shorting out. Quoted 328.59 P&L. Customer wants to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11161901 (HARNESS) and 1 WPW10584888 (THERMOSTAT )"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID KDFE104DSS2 Customer stated the issue is that the unit is not completing cycles. Found float switch air and diagnostics. Ordering new overfill switch control. ; ordrng 1 WPW10195039 (float switch)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Ice maker valve is frozen shut. I’ve verified voltage to the heater. It cannot be service so a new freezer door is required. Please contact consumer when part is available for install. ; ordrng 1 W11395866 (FREEZER DOOR (STAINLESS))
Near San Antonio, TX 78248
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. Unit SS P&L covered still per Sb web. No further issues at this point.
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced control and door switch. Unit is now full operational.
Near Universal City, TX 78148
Shawn W.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW3 "The drain pump was continuously running with the control board not lit up. I conducted various procedures to revive and or put it into diagnostics, it would not budge. This unit has a bad control board. I’m ordering a drain pump as a contingency and will return to vendor if not needed. Parts ordered.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL BOARD)"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8989SHB Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
RANGE SAMSUNG NE58F9710WS/AA "Customer stated issue is right front burner stays on high regardless of setting and control leds blink on and off. Found faulty infinite switch and control. Quoted near 650 for console assembly P&L, then quoted near 575 for each individual part and labor. Customer decided wanted to just fix the switch issue. Quoted 233.08 P&L for just infinite switch. Customer would like to proceed with repair. Collected Sc. Ordering infinite switch to resolve the issue. ; ordrng 1 DG44-01007B (INFINITE SWITCH )"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW3 Tested unit. Squeaking noise during spin cycle. Noise coming from gearcase bearings. Will need to replace gearcase. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W11455453
Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Tested unit. No leaks during testing. Leak not coming from dishwasher. Unit is working properly. Job complete.
Near Somerset, TX 78069
Jesus C.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE540H0ES Installed new bake element. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Replaced valve, while testing found drain hose and fill hose completely smashed causing the unit to not drain properly. Will need to order drain hose. ; ordrng 1 8269144A (drain hose)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Water was turned off and water valve was loose. Used wire tie to secure connection. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 11/17/2020
DRYER MAYTAG MEDB765FW I verified the that there is a voltage drop across L2 (black) at the receptacle. Advised consumer and recommended an electrician evaluation and correct power issue.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDPM804KB Door warped from the transfer and is now loose. ; ordrng 1 W11416786 (DOOR BLACK STAINLESS. )
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS "Checked refrigerator found tears at gasket on freezer door, ordering gasket to resolve issue.; ordrng 1 W10248749 (gasket-fip)"
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Spoke to customer and he still needs more time to get paperwork figure out. ; schdld next appmnt for 11/18 WED !
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
WASHER MAYTAG MHW8630HC1 Checked washer found spin setting on towels not turned. Unit has no error codes. unit is working as designed. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/17/2020
WASHER MAYTAG MHW6630HW1 Installed new dispenser housing. No issues during testing. Unit is working properly. No leaks. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Installed new igniter. Tested unit. Igniter not working. Found bad valve. Will need to replace valve. ; ordrng 1 WP98014893 (valve-gas)
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new fan. No further issues during testing. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
WASHER MAYTAG MHW6630HW0 "Customer said unit leaked underneath towards middle and back of unit, ran through quick wash and diagnostics not able to recreate fault. Calling techline, JK is assisting. W11481731 for dispenser replacement, will change out bellow. SR 7729279749; ordrng 1 W11314648 (bellow) and 1 W11465533 (DISPENSER )"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 Unit not cooling. Checked pressures found pressures indicate a definitive leak. Pulled EVAP cover to check for a leak. Found leak in heat exchanger at the cabinet wall. Per service matters this is field serviceable. Quoted 1246.14 for P&L. Customer wants to honk about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 2003002 (HEAT EXCHANGER)
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWP575GW0 "Will need control for unit, normal cycle running all the way to top. ; schdld next appmnt for 11/20 FRI !"
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
VENT HOOD WHIRLPOOL WVW7330JS "Unit working as designed, chimney is not seated on vent hood correctly due to poor install, frame on vent hood is bent not allowing chimney to sit properly."
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS Unit was showing small orange tips of the flames but nothing the customer should be concerned with. Unit is good to go.
Near San Antonio, TX 78238
Richard G.
Job Details: 11/17/2020
DRYER WHIRLPOOL RED4516FW0 "Customer complaint is that the unit is not heating well. Takes 2 or 3 times to get the clothes dry. Removed vent hose from wall, found lint backed up into wall. Maintenance will need to clean out wall vent. Tested to complete. Unit is good to go."
Near San Antonio, TX 78238
Richard G.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7000DW4 Customer complaint is that the drum is leaning forward. Unit is missing suspension in front. Tub ring is also damaged.; ordrng 1 W11130359 (suspension) and 1 W11190826 (ring-tub)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to damage on door, unit is working as designed doors closing properly. Job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer stated when setting unit for heating console would reset. Finding issue to be a software glitch within console. Ordering console to resolve the issue. ; ordrng 1 W11086141 (CONSOLE)
Near San Antonio, TX 78233
Shawn W.
Job Details: 11/17/2020
FREEZER WHIRLPOOL WZF34X18DW03 "I check the outlet with my quick outlet tester and it tested well. I replaced control board and the unit started up. A short while later it stopped. I checked the outlet with my multimeter, and the one it was plugged into was reading 6 VAC between the hot and the neutral and if you dug it would intermittently show 120 VAC. I tested the other outlets and they had some intermittent false readings as well, the top right seems to be fine. Both outlets were marked with black marker as DED. We plugged it in to the top right outlet. According to our customer these have been marked like this for awhile. They did have the home re-wired about 10 years ago. I referred them to Mr. Electric. I advised our customer to not put food in it for 24 hours so it has enough time to reach proper temperature. Unit is now fully operational."
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 "After removing the water inlet valve, found damage to the wiring harness as well. Ordering wiring harness; ordrng 1 W10834774 (harns-wire)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Previous visit techline stated if issue persists to replace thermostat. Quoted 343.10 for all costs (Sc P&L plus tax) for repair. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Main complaint was water in sump at filter after cycle completion and smell in tub. Checked advised customer 2-3 inches of water in sump below filter is normal. Recommended using white vinegar periodically to treat smells mildew and mold also to leave door cracked when not in use. Found builder did not install air gap at drain hose missing side mount brackets part 8212560 and retainer clip part WPW10503548 for toe plate on left side. Called cxc to see if bracket and retainer would be covered parts was advised that this will be builders liability. Checked for error codes no errors educated customer on drying rinse aid and priming hot water at faucet, unit operating as designed install instruct today."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found damper control to be failing causing noise. Replaced damper to resolve the issue. Unit performing as designed now with normal noise.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced faulty heating element. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Not able to recreate issue, customer says it is worse in the morning when it hasn’t been used yet. Filter needs to be replaced, will have customer get a video of unit not working."
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/17/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Our customer was expecting us from 11-3pm and had to go to an appointment. I did a quick check and still need to get a picture of the model number and serial number. We heated a cup of water and the unit did not heat and had excessive noise which got louder with time. Unit also started to smoke. Called DH for guidance since I did not have time to pull it out. He advised me that anytime we have a heating problem that Whirlpool advices changing out the magnetron, transformer, capacitor and diode. All parts ordered.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Found water turned off to unit, fixed and tested to complete. Bill to office"
Near San Antonio, TX 78233
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint is FC door is hard to close and has frost in FC. Customer says door pops open on right side checked slides brackets Scott sr number 7729279726 raised FC door with way door is shutting ordered new slides and sealant for both liners call when parts come in.; ordrng 1 WP482338 (adhesive)
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MFX2571XEM3 "Checked refrigerator found water in gasket, gasket is not damaged removed water 7nit is working as designed. Job complete."
Near Shavano Park, TX 78231
Tommy B.
Job Details: 11/17/2020
DRYER MAYTAG MGD8630HC1 Customer stated that the unit appears to be making louder than expected noise during operation. Found issue to be faulty drum. Ordering parts there is no issue.; ordrng 1 W10541657 (drum)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "The F8 E1 Low Fan Speed error code returned. The P4-1 wrt P4-2 was drawing 9VDC and it should be closer to 5VDC. This calls for a new control board. I replaced the control bored and when I tested the O4-1 wrt P4-2 I was getting 9VDC as well. It is possible the replacement control board is bad as well. Therefore, I went ahead and installed the new blower. When I tested the unit by preheating to 400 degrees F. The oven cut off and and the error code returned. I had checked all the connection from the control board to the blower as recommended by the service manual but they all looked fine. Either we received a bad control board or there as intermittent short in the wiring harness. I also ordered a thermostat as a contingency but the bake element runs fine when isolated during component activation. Parts ordered. I tried to call Michael Wilson, the Meritage Homes builder rep but there was no answer and voice mail was full. There is an occupant in t
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5620HW1 Swapped out control to resolve functioning issues. No further issues at this time
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/17/2020
WASHER LG WM2016CW Customer stated that the unit is walking. Found unbalancing issue to be caused by faulty damper leg. Ordering part to resolve issue. Quoted parts and labor. Collected service call.; ordrng 1 4901ER2003A (DAMPER)