Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1339 customer reviews

Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL DU1055XTVS1 Needs bimetal. W10258275; ordrng 1 W10258275 (bi-metal)

Near Brookwood Dr, Cave Spring, VA 24018
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Inspection of unit shows no error codes. So I calibrated the unit Then ran a Verification cycle at the end of cycle machine started to pump cold water in through detergent valve with no command or explanation. Replace control board water valve and harness to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11105155 (cntrl-elec)

Near Brahma Blvd, Kingsville, TX 78363
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Customer called and left a voicemail stating she forgot that no one would be home in time for the appointments but would like me to reschedule her for later in the afternoon. Tried to call back customer no answer left a voicemail stating that I would prescreen several parts and reschedule her for next Thursday because coming back to her later in the afternoon is not an option customer is in the middle of nowhere. Make Jobbie to count for distance traveled; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire) and 1 W11114420 (cntrl-elec) and 1 W11114670 (console)

Near Co Rd 225, Concepcion, TX 78349
Jim G.

Jim G.

RANGE KITCHEN AID KOSE500ESS01 Checked unit and determined the thermal fuse was open. Ordering part and control as a precaution. Confirmed power at wall was correct. ; ordrng 1 W11179310 (cntrl-elec) and 1 WPW10545255 (fuse-thrml)

Near Gypsy Hollow, San Antonio, TX 78261
Jim G.

Jim G.

MW-HOOD COMBO MAYTAG MMV4206FZ5 "Replaced control as per techline instructions. The issue persists. The unit clicks and rattle upon start and runs briefly (2.5-3 seconds) and then stop, but it does not shut power off to the whole unit. Contacted techline SR# 7726264412 was informed main harness and interlock assemblies use be re-replaced. Also a fuse is needed. ; ordrng 1 W10138793 (fuse) and 1 W11182985 (harns-wire) and 1 W11197766 (interlock) and 1 WPW10531156 (filter)"

Near Cressida, San Antonio, TX 78248
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KBFS25EWMS10 Determined issue is the control board. Ordering part will return to replace. ; ordrng 1 WPW10317076 (cntrl-elec)

Near Mystic Breeze, Spring Branch, TX 78070
Jim G.

Jim G.

RANGE WHIRLPOOL WFE505W0HZ1 Determined voltage errors at the relays on the control board. Ordering board and element as a precaution. ; ordrng 1 W11182108 (elmnt-bake) and 1 W11314391 (cntrl-elec)

Near Highpoint Ln, Spring Branch, TX 78070
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Issue stated by customer: freezer has condensation frost. Ran diagnostics. Adjusted freezer temp up. Ordering thermistor.; ordrng 1 12002355 (thermistor kit)

Near Fernbrook, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Found dispenser temperature good explained there os reservoir that holds only certain amount cold water, found filter needs to be changed advised customer that they are responsible for filter. Tested ice maker found bad fill tube heater ordering heater rescheduling 11/14.; ordrng 1 WPW10347034 (fitting)"

Near Landmark Cove, Cibolo, TX 78108
Jesus C.

Jesus C.

COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 tested range. Cooktop on light not working. Found wiring to lamp is damaged. Ordering new harness. Sr 7726321480; ordrng 1 W11111805 (HARNESS)

Near Kings Forest St, San Antonio, TX 78230
Colton B.

Colton B.

DRYER MAYTAG MEDB835DC4 Customer complaint is a no heat dryer. Ran diagnostics and got F4E4 error code. Unit is getting good voltage. Found that unit was only not heating on a few specific cycles. Finding issue to be a bad control board and UI. Ordering both to resolve issue. ; ordrng 1 W11133021 (cntrl-elec) and 1 W11158457 (overlay)

Near Presidio Ledge, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325SDAM04 Maintenance cannot gain entry to the residence. Rescheduled for Monday.; schdld next appmnt for 11/11 MON !

Near S Hausman Rd, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Called techline spoke to Dustin. SR7726269133 add to running test to determine icemaker was functional and the waterline and wiring harness had no issues, determined it to be a faulty water valve. Replaced with a new water valve, but waterline to valve will not seat properly. Ordering new waterline to resolve issue.; ordrng 1 W11346622 (WATER TUBE)"

Near Flying Cir, Helotes, TX 78023
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW6620HW0 Spring for door bellow came off and tore bellow. Reinstalled spring for bellow. Will have to order and install new bellow. ; ordrng 1 W10897390

Near Castle Grove Dr, San Antonio, TX 78231
Douglas H.

Douglas H.

WASHER MAYTAG MVWC400XW2 "Unit not spinning. Found faulty capacitor, motor, shifter and control. Ordering all parts to resolve. Needs authorization. ; rqstng P&A on 1 W10480274 (cntrl-elec) and 1 W10804664 (capacitor) and 1 W10836348 (motor-drve) and 1 WPW10006355 (actuator)"

Near Yaupon Dr, Kerrville, TX 78028
Uriah B.

Uriah B.

M/W OTR WHIRLPOOL WMH31017FW0 Needs control to bring light back. Stays at 7V no matter high low or off. W10892389.Cx to get a new unit.

Near Buck Crossing Dr, Cave Spring, VA 24018
Douglas H.

Douglas H.

WASHER AMANA NTW4516FW1 "Called techline due to unit is out side, hooked up to water hoses, Drain hose is in pvc pipe not sure where it drains to. This isn’t properly installed per whirlpool standards. Spoke with Andy. Stated unit isn’t hooked up properly and needs to be installed properly before we work on the unit. Stated needs to be hooked up indoors out of the elements with proper hoses and drain tubing going to unit. Cannot be serviced until properly installed. Sr 7726324789Health risk due to spiders other insects and sitting on dirt floor. ; saved tckt"

Near E Davis St, Kerrville, TX 78028
Jim G.

Jim G.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Determined valve is non response (verified water at wall) and the recirculating pump is also out (making a loud noise). ; ordrng 1 W10897719 (valve) and 1 W10908287 (pump)

Near Adonis Dr, San Antonio, TX 78260
Uriah B.

Uriah B.

REFRIGERATOR KITCHENAID KRMF706EBS01 Found nothing running when arrived. No cool in both compartments. Reset unit and all operation came back. Cx to observe. Will pre order HV control and inverter board if it fails again.

Near Vauxhall Rd, Cave Spring, VA 24018
Colton B.

Colton B.

WASHER MAYTAG MVWB765FW3 "Issue was a popping during agitation. Replaced gear case, popping still continues. Order new slider, clutch and rotor to resolve issue.; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

Near Augusta, Boerne, TX 78006
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Customer complaint unit was shut off right after starting cycle. Inspection shows error code for stuck button. Manual testing of interface shows all buttons work as they should. Calibrated unit and ran verification cycle all issues resolved.

Near Parklane St, San Diego, TX 78384
Adam H.

Adam H.

FREEZER WHIRLPOOL WZF34X18DW03 Installed component issue resolved

Near Wright Materials Rd, Realitos, TX 78376
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer issue is no heat dishwasher. Finding issue to be a bad heating element. Ordering one and returning. . Collected service call.; ordrng 1 W10518394 (heater)

Near Alder Woods Rd, Boerne, TX 78006
Michael R.

Michael R.

DRYER WHIRLPOOL WGD8900BC0 "Installed part ordered, door is closing properly"

Near Westpark Ave, Victoria, TX 77905
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KSF26C6XYY04 Checked unit ice maker assembly found water flow cutoff to ice maker only. Ordering parts will return ; ordrng 1 W10238100 and 1 W10341320 and 1 W10341545

Near Vidorra Cir Dr, San Antonio, TX 78216
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRMF706EBS01 "When I removed the the fan assembly the red wire was broken off. Installed parts ordered, the appliance is working normal"

Near Flamingo Dr, Victoria, TX 77901
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced harness wire, cover evap and missing screws to secure cover in. Tested unit to complete, unit is pushing out cold air. Thermistor is correct position. ; used 1 W11033168 (HARNS-WIRE) from stock"

Near Florence St, Castroville, TX 78009
Adam H.

Adam H.

DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage into dryer and all other components check out. Customer complaint of dryer will stop mid cycle and power itself off. Further inspection of the unit the breaker and the home so dryer is not on an independent circuit. When dryer is running and you turn on a light or another source dryer will trip and power down. Advise customer to contact professional electrician. Customer states they are renting and landlord would probably not OK that. Issue resolved.

Near S Reforma St, San Diego, TX 78384
Adam H.

Adam H.

WASHER MAYTAG MHW5630HC0 Customer cannot get unit to respond. Inspection of unit shows customer had control lock on and was unable to figure out how to turn it off. After unlocking Control proceeded to run diagnostic on unit found one error code for off balanced load. Addressed both issues with customer problems resolved.

Near Olmos Cir, Alice, TX 78332
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Installed part ordered,the ice maker is working normal"

Near Tallow Dr, Refugio, TX 78377
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint was unit not dispensing ice nor water. Replaced auger motor, inlet valve and ice door problem not solved. Ordering control board to resolve issue.; ordrng 1 W11196400 (cntrl-elec)"

Near Blanco Rd, San Antonio, TX 78258
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW7300DW0 Ordered parts to resolve issues. Leaking around heater. Cracked inner tub. ; rqstng P&A on 1 W10752918 (heater) and 1 W10811956 (drum assy) and 1 W10811957 (spin basket)

Near Cherry Creek Blvd, Spring Branch, TX 78070
Richard G.

Richard G.

WASHER MAYTAG MVWX655DW1 "Replaced hub and control. Entered diagnostics and ran calibration. Ran automatic test and all steps passed. Put unit in rinse and spin cycle, everything worked well. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 W10528947 (HUB), and 1 W11116592 (CONTROL ) from stock"

Near Adobe Creek, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JFC2089BEM01 Freezer door gasket not sealing properly. Could not reshape gasket. Will order new gasket. ; ordrng 1 W10443320 (gasket-fip)

Near San Antonio, TX 78231
Jim G.

Jim G.

WASHER MAYTAG MVWB725BW Replaced cap. Issue resolved. Please bill Lowe’s warranty plan.

Near Wild Valley Dr, Bulverde, TX 78163
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH31017HW3 Called techline spoke to Dustin. Tested for voltage at filter board receiving 120V. Checked the EP1 pin 1 (Brown) to EP1 PIN 7 (pink). No voltage. Checked the cavity thermostat and no voltage even when grounded to chassis. Ordering filter board to resolve issue.; ordrng 1 W10422269 (filter)

Near Vance Jackson Rd, San Antonio, TX 78230
Steven G.

Steven G.

DRYER WHIRLPOOL WED8620HW "Unit operating as should. They have just cleaned vent. Customer using automatic cycle, advised to switch to timed cycle."

Near Elizabeth Rd, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Found UI not displaying, disconnected power checked connections and ohmed wire harness from P1-4 to P1-3 and P1-5 to P1-4 per tech sheet all these test good. Called tech line spoke to Rick SR number 7726325036 found good voltage incoming and dc voltage to UI per Rick since harness tested good replace ACU rescheduling 11/12.; ordrng 1 W11253186 (ACU)"

Near Ramble Ridge, Garden Ridge, TX 78266
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHEN AID KODE500ESS00 Last trip found faulty electronic controls sensor and door latch. Replaced all parts to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Saddle Club Dr, Kerrville, TX 78028
Justin  R.

Justin R.

RANGE WHIRLPOOL WFC310S0EB3 "Found terminal block burnt on unit, will need to order new one and schedule for next week. ; ordrng 1 WPW10245259 (block-term)"

Near Marbach Oaks, San Antonio, TX 78245
Steven G.

Steven G.

RANGE WHIRLPOOL WEG745H0FH0 "Replaced regulator valve, tested unit good to go."

Near Brees Blvd, San Antonio, TX 78209
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSC48QMS01 Customer concern was that refrigerator compartment was not cooling to recommend temperature. Found ice in the air ports coming from freezer to refrigerator. Freezer set to -5 degrees. Defrosted air channels and recommended turning freezer temperature up to 0 to resolve issue. Collected service call.

Near Mountain Trail, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked dishwasher. Found no cracks or issues with drain hose or drain pump. Units is working as designed.

Near Callaghan Rd, San Antonio, TX 78229
Douglas H.

Douglas H.

REFRIGERATOR MAYTAG WRX988SIBM01 Replaced ice chute and separator. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.

Near Colonial Ln, Kerrville, TX 78028
Tommy B.

Tommy B.

DISHWASHER MAYTAG MDB4949SDE3 Customer stated that the unit doesn’t complete cycles. Running about 5 minutes and then draining. Ran diagnostics and found error codes F8E3 F3E2 F8E4 F6E4. Swapped out the drain pump and motor and ran diagnostic cycle. Error code F8E3 indicating shorted drain pump. Ordering drain pump to resolve issue. ; rqstng P&A on 1 WPW10348269 (drain pump)

Near Country Field Dr, San Antonio, TX 78240
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS571CIHV01 Customer issue was that the fresh food section door closes lightly on its own. Unit is level as well as doors. Hinges look okay. Instructed customer that it could be because the door shelves aren’t full so there’s not enough weight in the door to get it to slam shut. Also that these style of hinges tend to require following through with your hand. Customer states he will be calling Lowe’s.

Near Red Oak Dr, Boerne, TX 78006
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Found door switch broken, door switch area has a crack around it as well. Will need epoxy kit and door switch to fix issue ; ordrng 1 4387478 (socket) and 1 8201700 (repair kit) and 1 W11216993 (bulb-light) and 1 WP1118894 (light switch)"

Near Marbach Oaks, San Antonio, TX 78245
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint was unit was leaking replaced fill hose to resolve issue, unit is operating as designed."

Near Blanco Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Found icemaker ejector fingers sticking intermittently checked operations all functions working but intermittently ejector issue with ice maker found service pointer W10796674A which addresses issue by replacing ice maker customer decides,to,do repair within 90 days. Advised of pf survey and paper.; rqstng P&A on 1 WPW10251076 (icemaker)"

Near Little Brandywine Creek, San Antonio, TX 78233
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer complaint was unit seal broken. Replaced unit door unit is operating as designed.

Near Fleetwood Dr, San Antonio, TX 78232
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRFF507HPS00 "2 small dents on right door, took pictures and will order door. Door takes anywhere from 4 to 12 weeks to come in. ; ordrng 1 W10757549 (dor-fip ss)"

Near Beals Cir, San Antonio, TX 78253
Douglas H.

Douglas H.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Unit functioning as designed, with Normal noise. Yes to survey and leave behind."

Near TX-289, , TX
Christian G.

Christian G.

OVEN ELECTRIC (D KITCHENAID KODE500ESS Job completed previously. Confirmed with appliance supervisor. Unit test good.

Near Rim Dr, San Antonio, TX 78257
Colton B.

Colton B.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Cue issue was a bad UI panel. Replaced panel, unit is not operating as intended."

Near Woods of Boerne Blvd, Boerne, TX 78006
Tommy B.

Tommy B.

MICROWAVE OVEN JENN-AIR JMW2427DS01 Ran diagnostics and revealed era code customer stated prior to arrival through dispatch. Determined that the unit needs a new magnetron. Ordering parts to resolve issue.; ordrng 1 W11098747 (magnetron)

Near Rochelle Rd, San Antonio, TX 78240
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer states that the temps have improved since I cleared out the ice on the evaporator. Temps are in acceptable range. Replaced rc thermistor. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.

Near Cove Way, San Antonio, TX 78250
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Replaced control panel, previous control panel had a black line across it when I arrived. Unit is still showing as a dual oven on the screen. Need to order control.; ordrng 1 W11261165 (cntrl-elec)"

Near Pillard Summit, San Antonio, TX 78245
Richard G.

Richard G.

ICEMAKER (STANDA KITCHEN AID KUIX535HPS00 "Customer complaint is of a humming noise coming from the icemaker. Also states it does not always make ice and sometimes it leaks. Customer also states that the top, front of unit gets very hot.States someone was here to work on the cabinet and drain and had to unplug the machine. When I arrived there was ice in the bin and no water detected on the floor. Customer states there was some water on the floor this morning. Entered diagnostics. Ran unit through automatic test and all steps passed. Pulled unit out of cabinet. Did not see any evidence of water on the floor. Checked pump, valves, and all tubing connections. No leaks detected. Drain tube goes into “Mister Drain” which goes into a hole in the floor. Snapped quick pic. Did not find any issues with unit. Placed leak detection sheet under unit and instructed customer to monitor for additional leaks and call us if issues continue. Also recommended getting the noises on video since they were

Near Canyon View Pass, Helotes, TX 78023
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced drain pump. Unit is now draining. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.

Near Bluff Spurs Trail, San Antonio, TX 78023
Steven G.

Steven G.

DRYER WHIRLPOOL WED7400XW0 Customer complaint that unit squeaks. Replaced pulley and belt to resolve issue

Near Red Willow, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MSS26C6MFZ00 Customer thought unit under warranty explained that unit over year needs authorization from Whirlpool customer does not want to pay service fee and will call Whirlpool

Near Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW7500GC0 Called techline spoke to Mike sr 7726322150 found overload error code cleared code mike explained when groundwater temperature changes the unit will compensate with hot or cold water to match what control has factory programmed for wash regardless of what customer sets unit to. Other concern was timer adds time when washing he explained that this is normal too that time on display only estimate and will vary with load size and temperature of groundwater. All operations normal.

Near Brush Trail Bend, Cibolo, TX 78108
Jesus C.

Jesus C.

COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Installed new switches and bezels. Tested cooktop. All burners are working properly. No further issues. Tested to complete.

Near Inwood Point Dr, San Antonio, TX 78248
Richard G.

Richard G.

DRYER MAYTAG MEDC465HW0 "Replaced inner door, hinges, front panel, outer door, and seal. Door now closes properly. Unit is good to go. Spoke with customer about survey leave behind."

Near Co Rd 283, San Antonio, TX 78253
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF707ESS01 Unit not cooling properly. Not a SS issue. Found cause faulty defrost thermostat. Ordering EVAP harness to resolve issues needs Auth ; rqstng P&A on 1 W11032800 (motor-evap)

Near Camino Tower, Boerne, TX 78015
Devon F.

Devon F.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit screen turns black and unit keeps shutting off when in use. Ordering new control panel and board to resolve issue.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)

Near Cherry Valley, San Antonio, TX 78260
Steven G.

Steven G.

REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator found unit not cooling, ordered compressor ; ordrng 1 W11025999 (COMPRESSOR )"

Near Ripple Way, San Antonio, TX 78266
Devon F.

Devon F.

WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint was unit leaking, took top panel off see water coming from small crack in dispenser housing. Ordering new dispenser housing to resolve issue.; ordrng 1 W10862190 (dispenser)"

Near Sheraton Dr, Terrell Hills, TX 78209
Steven G.

Steven G.

COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "Checked cooktop found 3quart pot boils within 5 minutes the 8 quart kept cycling on and off advised tech line SR7726299382 agreed the pot does not have enough metal content customer to get new pot, unit is working normal."

Near La Escalera, San Antonio, TX 78261
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO MAYTAG MMV4206FZ2 Customer thought unit under warranty explained that unit over year needs authorization from Whirlpool customer does not want to pay service fee and will call Whirlpool

Near Selma, TX 78154
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker found broken cutter grid and water dripping from water valve. Ran two harvest cycles and both times had a good sheet of ice, went back to home and replaced cutter grid, water valve and hose ran cycle unit is working normal now."

Near Tivoli Hill, San Antonio, TX 78260
Devon F.

Devon F.

RANGE KITCHEN AID KESS907SSS Customer complaint was unit panel don’t not power on. Ordering new control board to resolve issue.; ordrng 1 W10181438 (cntrl-elec)

Near Wood Rush St, San Antonio, TX 78232
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Last visit found ice on evaporator. Unit has ice in ice trays and frozen food has not thawed. Compressor is very hot to the touch and line running to the condenser is also hot to the touch. Spoke to DH with regards to proper sealed systems function and based on the description he recommends ordering a compressor due to partially restricted system.; ordrng 1 W10507884 (compressor)

Near Village Briar, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD8000DW4 "Checked dryer. Checked ignitor, motor, valve. All working as designed. Checked for error codes .No issues with dryer. Job complete."

Near SW Loop 410, San Antonio, TX 78245
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer called while I was waiting, wants to reschedule for next Friday. If possible, she wants first appointment.; schdld next appmnt for 11/15 FRI !"

Near Shoreline Dr, San Antonio, TX 78254
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT720PADM2 "Customer showed leak detection sheet from last visit, water spots on the sheet are located in back/mid right area of sheet. Found water spots around motor and possibly around seal going into tub. Also found rusting on drain pump. Ordering pump and motor assembly and drain pump.; ordrng 1 W10876537 (drain pump) and 1 WPW10671941 (pump&motor)"

Near Turmoil Curve, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG515S0ES1 "Goods date 11/27/18 Found corroded caps and bases ordering new caps and bases, call when parts come in.; ordrng 1 W10183375 (cap-burner) and 1 W10515453 (burnr-head) and 2 W10515454 (burnr-head)s and 1 W10515455 (burnr-head)"

Near Francisco Way, Converse, TX 78109
Christian G.

Christian G.

WASHER MAYTAG MHW5630HC0 Issue stated by customer: shipping bolts on back of washer were broken during install. Replaced bolts. Informed customer of survey.

Near N San Ignacio Ave, San Antonio, TX 78228
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFC704FPS00 Installed new UI. Tested calibration fill. Unit is dispensing properly. No further issues. Tested to complete.

Near Arch Bluff, San Antonio, TX 78216
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW75HEFW0 Customer showed me the control panel and the way that she washes the clothes. Stated that there was an error code during last usage. Reviewed use and care with customer regarding cleaning cycle in addition to explaining how to maintenance the unit. Found a door lock error and cleared all error codes (F5E2 F0E1). Ran automatic test cycle and unit passed. Unit tested good now with no further issues. Collected service call.

Near Furman St, San Antonio, TX 78249
Christian G.

Christian G.

RANGE WHIRLPOOL WFE505W0HZ1 "Issue stated by customer: top back element installed crooked. Broil element doesn’t stay on. Repositioned top element. Did diagnostic checks on stove, broil element working good. Voltage tests good. Unable to recreate issue. Unit test good."

Near Sunset Bay, San Antonio, TX 78245
Douglas H.

Douglas H.

WASHER MAYTAG MHW5500FW1 Dispenser hose loose. Secured properly. Yes to survey and leave behind.

Near Lantana Cove, Spring Branch, TX 78070
Jesus C.

Jesus C.

DRYER MAYTAG MEDB835DW4 Complaint is dryer will shut off before clothes are dry. Tested dryer. Heating element is short cycling. Found bad thermal cutoff. Replaced cutoff. Unit is heating good. Exhaust averages 150. No issues during testing. Tested to complete. ; used 1 279769 (THERMAL-CUTOFF) from stock

Near Topeka Blvd, San Antonio, TX 78210
Doug M.

Doug M.

WASHER MAYTAG MHW3505FW0 "Inspected unit for not starting,performed service diagnostics found f9e1 error,found unit would not drain,removed water checked for debris in pump trap,trap is clear found pump motor to be locked up not allowing impeller to turn,diagnosed to need drain pump ; ordrng 1 WPW10605427 (pump-water)"

Near Park Ave, Hot Springs, AR 71901
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Replaced panel control and control. Ran microwave check operated as designed. No error codes found during tests. Job complete.

Near Unbridled, San Antonio, TX 78245
Doug M.

Doug M.

FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for not cooling found compressor kick out on over load and humming when trying to start found start windings to be shorted,diagnosed to need compressor ; ordrng 1 WPW10507886 (compressor)"

Near Haggard Loop, Piney, AR 71913
Doug M.

Doug M.

RANGE WHIRLPOOL GGE350LWS00 "Inspected for left front burner only working on high setting,tested burner found burner will stay on high on low setting and will not cycle,diagnosed to need burner switch and element ; ordrng 1 WP74010824 (switch- el) and 1 WPW10187838 (elmnt-surf)"

Near Springbrook Dr, Lake Hamilton Township, AR 71913
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED5000DW2 Tested dryer. Will not power on. Good power supply. Found terminal block damaged. Replaced block. Tested dryer. Dryer is working properly. Good heat and airflow. No further issues. Tested to complete. ; used 1 279320 (BLOCK-TERM) from stock

Near Judges Trail, San Antonio, TX 78237
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW5000DW2 "No codes stored in unit, noise customer hears is the motor going into position to go through spin cycle. Went over survey with customer and leave behind."

Near Denison Dam, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER MAYTAG MVWC400XW0 Found F7E5 stored in system. Capacitor is set for 50uF but only getting about 27uF. Will need capacitor to get it up and running. Gearcase is leaking oil so that will need to be replaced. Unit is out of warranty so I’m quoting them for capacitor. Customer wants to go with a newer unit with the news about the gearcase.

Near Spruce Dam, San Antonio, TX 78253
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG525S0JS0 "Found unit working, tested bake and broil. Tested all burners, unit did not trip. Unit is working correctly. Home is empty with no homeowner."

Near San Antonio, TX 78245
Colton B.

Colton B.

DRYER WHIRLPOOL WED7300DW1 "Issue was a blown fuse. Replaced fuse last visit, replaced heating lament this visit to prevent fuse from blowing again. Unit tested good. Collected P&L."

Near De Zavala Rd, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Found issue to be water filter not properly inserted. After inserting the filter it is dispensing water properly. Test to survey.

Near Ponderosa Dr, San Antonio, TX 78240
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO WHIRLPOOL UMV1160CB3 Replaced vent grille due to it being cracked and causing it to come loose. Microwave checks good. No further issues. Job complete.

Near Wildcat Canyon, San Antonio, TX 78252
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW3 Agitator is loose. Caused clothing to get stuck under. Removed bedding. Tightened down agitator. Tested washer. No issues during testing. Tested to complete.

Near Joe Blanks St, San Antonio, TX 78237
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "After repair on seal system leak found freezer light not working, replaced light board, unit now working as should."

Near Gerber Meadow, San Antonio, TX 78244
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT780SAEM1 Issue was broken adjusters on dish washer rack. Replaced both adjusters. Unit testing good.

Near Auburn Way, San Antonio, TX 78249
Devon F.

Devon F.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display turns black. Replaced control panel to resolve issue unit operating as designed.

Near Throssel Ln, San Antonio, TX 78260
Richard G.

Richard G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 Replaced control and console. Tested to complete. Unit is good to go. No more buzzing. Spoke with customer about survey leave behind.

Near Kosmas Dr, San Antonio, TX 78245
Christian G.

Christian G.

OVEN ELECTRIC (D KITCHENAID KODE500ESS Job completed previously. Confirmed with appliance supervisor. Unit test good.

Near Rim Dr, San Antonio, TX 78257
Shawn W.

Shawn W.

WASHER MAYTAG MVWB865GW0 Installed Agitator. Fully functional. Job complete.

Near Cylburn Park, Converse, TX 78109
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced harness wire, cover evap and missing screws to secure cover in. Tested unit to complete, unit is pushing out cold air. Thermistor is correct position. ; used 1 W11033168 (HARNS-WIRE) from stock"

Near Florence St, Castroville, TX 78009
Doug M.

Doug M.

OVEN KITCHENAID KODE300ESS04 "Inspected unit for heating issues,found unit is heating correctly,referred customer to use and care guide for oven usage,installed deflect on bottom of unit that manufacturer shipped to customer,verified normal operation unit checks ok"

Near Dellmere Dr, Hot Springs, AR 71913
Doug M.

Doug M.

BELLA WHIRLPOOL KRFC704FSS01 "Replaced listed parts due to not making,not dispensing water and fill tube heater having broken wires,tested unit operation checks ok"

Near Samples Rd, Benton, AR 72019
Doug M.

Doug M.

REFRIGERATOR KITCHENAID KSC24C8EYY01 "Installed up drier due to low amp draw suspected low refrigerant charge,have frost on both evaporators,customer to monitor,as of now unit checks ok"

Near Saxony Cir, Little Rock, AR 72209
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Thermistor checks good. Found airflow in fridge blocked by bag of vegetables. Ice was beginning to accumulate in Air baffle. Some frost in ice chute but did not feel like air escaping there. Cx to observe.

Near Fire Tower Rd, Christiansburg, VA 24073
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW2 "W11210459. 91.86 inlet valve.Labor 72.45Cx wanted to see how long valve will go until completely blocked up. If callback, be sure to have valve on hand. Replace valve."

Near Bear Ridge Rd, Wytheville, VA 24382
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer concerned with noise from water valve. Found valve was not mounted tightly on the back of the unit. Tightened and situated in cavity to avoid vibration. Ran test and checked ok. Air baffle motor sounds fine. Compressor sounds fine. If callback for air diffuser, pre order to come back. Cx says that things have frozen in RC compartment on middle shelf. Explained airflow and cx to observe. Freezer slide was just dislodged. Put tabs back into place and all checked fine."

Near Brookview Cir, Daleville, VA 24083
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL MVWB765FW3 F7E9F0E3F0E5Found unit was not spinning out. Found packing cardboard still underneath. Unit went through testing fine. Reset. Recalibrated. All checks ok. ; used 1 8567668 (TIE) from stock

Near Hearthstone Dr, Blacksburg, VA 24060
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE320M0EB1 Replaced infinite switch for front right burner.

Near New Hope Rd, Bluefield, WV 24701
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC3 Install components calibrated unit ran verification cycle issue resolved.

Near S County Rd 307, Orange Grove, TX 78372
Adam H.

Adam H.

WASHER MAYTAG MVWB965HC0 Installed components tested lid lock issue resolved.

Near Co Rd 2047, Odem, TX 78370
Michael R.

Michael R.

DRYER WHIRLPOOL WED49STBW1 "Installed part ordered, tested the appliance previously, the appliance is heating and working normal"

Near N Navarro St, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer states she’s been in contact with retailer and retailer will be replacing the entire unit. Issue resolved

Near Giants Drive, Corpus Christi, TX 78414
Adam H.

Adam H.

RANGE WHIRLPOOL WFG320M0BW2 Install component tested unit issue resolved.

Near Southern St, Corpus Christi, TX 78404
Uriah B.

Uriah B.

WASHER MAYTAG MVWB965HC0 F5E2Found motor windings on latch out of range. Needs new latch. ; ordrng 1 W11188327 (latch)

Near Robinson Tract Rd, Pulaski, VA 24301
Tommy B.

Tommy B.

WASHER WHIRLPOOL MVWC465HW2 Customer stated that the unit was not going through cycles properly a few times but is ok now. Ran diagnostics and found long fill error. Ran automatic test cycle and unit passed all functions. Ran manual cold and hot water valve tests to ensure they were functioning properly With visual confirmation. Unit testing good at this time. Yes to survey.

Near Bandera Rd, Helotes, TX 78023
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found tub was melted and needs to be replaced. Drain also not working. Found drain pump ohm reading out of range. Replaced with stock. Control not sending power to drain pump. Old pump must have ruined board. Needs control. W10909756. TubW11305308. Control; ordrng 1 W10909756 (tub-dishwr) and 1 W11305308 (cntrl-elec), used 1 W10876537 (DRAIN PUMP) from stock"

Near W Lee Hwy, Wytheville, VA 24382
Steven G.

Steven G.

COOKTOP ELECTRIC KITCHENAID KICU569XBL00 "Induction burners not producing heat, flashing error code f47, replaced both modules and display control unit now working as should"

Near Apache Plume, San Antonio, TX 78258
Steven G.

Steven G.

ICEMAKER (STANDA JENN-AIR JIM158XYRS1 "Checked ice maker found bad compressor caused by condenser motor going out replaced compressor and condenser motor vacuumed and charged unit everything checks out ok; used 1 W10124096 (MOTOR COND), and 1 W10843121 (REG DRIER) from stock"

Near Champion Trail, San Antonio, TX 78258
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW8500DC0 "Client informed me that once we replaced the control board and electric cord on our last visit, they were able to run a full load with no problems. However, on the second load, the washer stopped and once she opened the lid the new error code came up and she put it on rinse and spin because the cloths were wet, all of a sudden there was a large spark again. I have checked the outlet and it is correct voltage, polarity and grounding. Ran diagnostics and received an F5 E3 error code. Lid Lock will not unlock. I attempted to see additional error codes and it would not advance. There was no soap residue or anything blocking the lid lock. I Decided to conduct test 8 for lid lock and the procedure calls for conducting a lid lock test under service mode. However, it would not go into service mode, it would beep then just go back to flashing the current error code. The unit did not spark when plugged in initially, but did the last time I plugged it in. It spark

Near Blue Forest Dr, Schertz, TX 78154
Adam H.

Adam H.

WASHER WHIRLPOOL MVWB765FW3 Inspection of unit shows error code for lid switch fault. Manual testing of lid lock fails every time you try to manually engage. Replace lid luck to resolve issue; ordrng 1 W10787878 (latch) and 1 W11183368 (cntrl-elec)

Near S 23rd St, Kingsville, TX 78363
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW1 Unable to run diagnostic on unit. As soon as you plug washing machine in spin cycle starts immediately. Also customer stated smoke was coming from top of machine but after inspection of unit determined motor is running out of control exceeding max RPM causing overheating of components. Also agitator is free spinning. Replace control board actuator capacitor cam gear case motor and belt to resolve issue. Customer is extremely upset customer states product is only a couple months old he will be contacting retailer regarding this issue; ordrng 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10677723 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator) and 1 W11101488 (cntrl-elec)

Near Gunn St, Alice, TX 78332
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0HB1 Removed rear panels replaced wire harness (included terminal block). Used new nuts and screw to secure block and power cord. Reassembled tested all operations normal preheated to set temperature and surface burners working too. Returning terminal block to vendor since it was included with harness. Advised of email survey and paper.

Near Redfern Dr, San Antonio, TX 78264
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF130PAHB0 Customer had home treated for roaches found dead roaches in control. Replaced control tested all operations normal advised customer to keep up with roach problem to prevent further issues. Advised of email survey and paper.

Near Antoine Forest Dr, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL GI6FARXXY07 Found icemaker failed removed old one replaced with new and replaced harness ran test all operations normal advised of survey and paper.

Near Shannon Rdg, Floresville, TX 78114
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5000DW2 This is call for dryer not heating model on dispatch shows dryer Found temperature at exhaust cutting off at 168 and on at 132 ran 3 tests cycles found lint build up in lint trap and vent has bends in it advised customer to correct duct to dryer to resolve issue. Problem bot with appliance but with how it is ducted out of home advised of survey and paper.

Near East St, Stockdale, TX 78160
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL CAM2752TQ3 Removed front replaced drain pump ran cycle all operations normal no leaks balance paid in full. Advised of email survey and paper

Near U.S.Highway 181 N, , TX 78114
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ "The appliance isn’t cooling, plugged it in for 40 minutes still at room temperature 76.4 degrees. Evaporator fans are working normal, amps are .60 amps to the compressor possible leak in the system, this is a sealed system issue, rescheduled customer ; schdld next appmnt for 11/13 WED !"

Near N Navarro St, Victoria, TX 77904
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control board. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.

Near Eagle Ridge Rd, Center Point, TX 78010
Steven G.

Steven G.

WASHER MAYTAG MHWE201YW00 "Checked washer found lots of suds, found hole in bellow ordered part and collected service call, balance will be 140.00 for bellow and 60.00 labor; ordrng 1 W10290499 (bellow)"

Near Ravina Dr, San Antonio, TX 78222
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW92HEFC0 Replace dispenser and water valve. Rn diagnostics no error codes. Ran a quick cycle. No isues. Unit working as design. Job complete.

Near Sheraton Dr, Terrell Hills, TX 78209
Steven G.

Steven G.

OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "Checked oven found lower oven not heating, found bad control board ordered; ordrng 1 W10801665 (cntrl-elec)"

Near El Portal Dr, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer said she looked at prices on new microwave and does not want unit repaired.

Near Wild Rose Ln, Stockdale, TX 78160
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRB322DMBB Unit working properly. No further issues at this point.

Near Keith Blvd, Kerrville, TX 78028
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Found fuse blown. Part covered under part warranty collected labor and service call. No further issues at this point. ; used 1 WPW10638608 (FUSE) from stock

Near Cool Water Ranch Rd, , TX 78624
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Found fresh food temperature at 49 degrees and the freezer at 49 degrees. During evaporator fan motor and baffle motor test there is a odd rumbling noise. Found greasy ice in refrigerator. Client had first noticed there was a problem when the ice started getting clumpy then a leaking out of the bottom of the ice bin and on to the floor. Found tubes to condenser and tubes to compressor with oxidation (Picture included). Bi metal stayed open when running diagnostic test. The client stated that on our previous visit in 2016 that the technician adjusted the legs so it was siting on the legs rather than the wheels. I used the flat protecter to prevent damage so I could adjust the legs to put it back on the wheels as she preferred. In the process I damaged the rubber pad and told her we would replace it. Once I tried to move the refrigerator back it was unbalanced on the wheels. Perhaps this is why the previous tech made that adjustments. This client purc

Near Sunset Vista, Cibolo, TX 78108
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue stated: microwave tripping breaker. Found plug ends burnt and socket hard to plug into. Ordering parts; ordrng 1 W11206558 (cord-power)

Near Bowens Crossing, San Antonio, TX 78250
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT970SAHW0 Customer stated that the unit leaked water from the bottom all across the floor. Found issue to be broken pump assembly. Ordering parts to resolve issue.; ordrng 1 W11087376 (pump&motor)

Near Kingsbury Wood, San Antonio, TX 78240
Christian G.

Christian G.

WASHER MAYTAG MVWC565FW1 "Issue stated by customer: washer not powering on. Voltage tests good from the wall. Control board powering on, console lights not responding. Drain pump not draining water either. Ordering Console and Drain pump.; ordrng 1 W10727777 (pump-water) and 1 W10877641 (panel-cntl)"

Near Silver Mist Way, San Antonio, TX 78254
Colton B.

Colton B.

MICROWAVE OVEN KITCHENAID KHMS2056SSS3 "Customer issue was a melted turntable support and no power to unit. Found plug 3/4 of way into socket, inserted plug fully, unit now powers and heats. Replaced support, turn table now spins. Unit testing good."

Near Branson Falls, San Antonio, TX 78255
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Found ice maker heater not working and unit stuck in harvest, replaced ice maker checked operation in both compartments and ran icemaker fill harvest test all operations normal no leaks."

Near Wild Rose Ln, Stockdale, TX 78160
Christian G.

Christian G.

WASHER MAYTAG MVWX700XW0 Issue stated by customer: washer making loud noise on spin. Replaced pulley and splutch. Noticed debris/noise between drum. Unable to separate drum from gear case to resolve issue. Sending OTL for gear case and basket.; rqstng P&A on 1 W10324650 (basket) and 1 W11132267 (gearcase)

Near Rollingfield Dr, San Antonio, TX 78228
Jesus C.

Jesus C.

WASHER MAYTAG MVWB865GW0 Agitator not sitting flush to basket. Caused sheet to get stuck underneath agitator base. Removed old agitator. Installed new agitator. Sitting flush with basket. No further issues. Tested to complete.

Near Viejita St, San Antonio, TX 78224
Justin  R.

Justin R.

DRYER WHIRLPOOL WED4815EW1 "Checked voltage at outlet, was not getting proper 240 and 120 on L1 and L2. Reset breaker unit is getting proper voltage now, while running I could hear the circuit breaker shorting out which could indicate a bad fuse or ground within fuse box. Unit is heating properly, waiting to see if timer advances. Timer did advance, problem does not seem to be with unit. Went over survey and leave behind."

Near Goat Hill Rd, Lakehills, TX 78063
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW5000DW2 Diagnostics F7E6 motor fault. Called techline spoke to Kathy Recommended to swap transmission and necessary parts.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)

Near Lendell St, San Antonio, TX 78249
Colton B.

Colton B.

DISHWASHER KITCHEN AID KDTE334GPS0 Issue was a broken dispenser. Replaced dispenser to resolve issue. Unit tested good. Went over WPL survey with customer. Unit is under warranty.

Near Park Mountain, San Antonio, TX 78255
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC465HW Checked washer found no error codes. Ran diagnostics with no failure. Ran calibration no issues. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced led module, light housing, and ice container. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."

Near Cup Flower, San Antonio, TX 78245
Douglas H.

Douglas H.

DRYER MAYTAG MEDC465HW0 Last trip found faulty temperature switch. Replaced switch. Checked to make sure unit heating properly. No further issues at this point.

Near Wilderness Dr, Fredericksburg, TX 78624
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

RANGE KITCHENAID KDRS483VSS03 Issue is unit not maintaining temperature. Replace control board and sensor. Set up unit at 350 for 10 minutes and it maintains. Also set up unit at 450 for another 10 and it maintained. No other issues job complete.

Near Ogden Ln, Alamo Heights, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced doors. Left door damaged. Ordering new one to resolve issues. ; ordrng 1 13107888SQ (dor-fip ss)

Near Roland Trail, Kerrville, TX 78028
Douglas H.

Douglas H.

DRYER WHIRLPOOL WED8740DW1 "Last tech found faulty control per techline. Replaced control didn’t resolve the issue. Ordering new harness, motor, thermistors, control and element. To resolve. Harness is psp item. Needs Auth. ; rqstng P&A on 1 279973 (cutoff-tml) and 1 W10637533 (harns-wire) and 1 W10849080 (cntrl-elec) and 1 W11086656 (motor-drve) and 1 WP8544771 (element) and 1 WPW10211915 (blower wheel), states that autho needed"

Near E Orchard St, Fredericksburg, TX 78624
Colton B.

Colton B.

DRYER WHIRLPOOL WED8620HW0 Customer complaint is a noisy washer. Rattling noise appears to be coming from blower wheel. Ordering new blower wheel to resolve. ; ordrng 1 WP697772 (blower wheel)

Near Paseo Mesa, Boerne, TX 78015
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW5000DW2 Last trip found faulty lid latch and electronic control. Replaced both to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Stonewood, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW2 Checked washer found no error codes. Ran diagnostics with no failure. Ran calibration no issues. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Devon F.

Devon F.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit UI panel was black replaced UI panel unit is operating as designed.

Near San Antonio, TX
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and motor assembly. Ran diagnostics on unit. No further issues at this point.

Near Barons Creek Crossing, Fredericksburg, TX 78624
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed top panel removed filter and housing as full assembly since they were stuck replaced filter housing and filter tested all operations normal no leaks advised of survey and paper.

Near Bridgewater Dr, La Vernia, TX 78121
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Found issue to be rusted door and bad gasket. Replacing in a door liner and gasket to resolve issues. Collected service call. ; ordrng 1 W11174980 (door-inner) and 1 WPW10524469 (gasket)

Near Rio Colorado, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW2 Replaced control and valve. Ran diagnostics on washer no failures. Ran calibration no failures. Washer working as designed at this time.

Near Oak Island Dr, San Antonio, TX 78264
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found wire to FC led was loose readjusted wire,lights working in all sections all operations normal. Advised of survey and paper."

Near County Rd 360, La Vernia, TX 78121
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRSC503ESS01 Upon arrival b4 tech can get out of truck customer stated she didn’t want me in her house and she wants somebody else. I don’t know why she has a problem with me. But customer has a very bad attitude.

Near Hidden Grove Ln, Universal City, TX 78148
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced refrigerator door. Sealing good. Ordering new badge and screws for door hinge.; ordrng 2 W10308751 (screw)s and 1 W10884773 (BADGE)

Near Laddie Pl, San Antonio, TX 78201
Jesus C.

Jesus C.

WASHER WHIRLPOOL MVWC465HW2 Tested washer. Error codes for long fill. Tested washer. Having issues filling. Good water supply. Found pressure hose kinked. Fixed pressure hose. Ran calibration. All test pass. No further issues. Tested to complete.

Near Crane Ave, San Antonio, TX 78214
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint was unit lights are dim. This visit tech replaced led light module same issue with new lights, checked light connector pushed to prongs closer together and tested lights again unit is operating as designed."

Near Willow Tree, San Antonio, TX 78259
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW8040DW2 Replaced lid. Lid operating properly at this time. No further issues. Yes to survey and leave behind.

Near Mesa Path, San Antonio, TX 78258
Richard G.

Richard G.

WASHER MAYTAG MVWB835DW4 Replaced control and spin basket. Ran unit through calibration. Ran automatic test. Unit passed all steps and maintained balance. Tested to complete. Unit is good to go. No email.

Near Five Palms Dr, San Antonio, TX 78242
Justin  R.

Justin R.

WASHER WHIRLPOOL WFW9550WW00 "Found F35 stored in system, unit will not advance in cycle. Will need to order pressure sensor. Customer is going to look at a full replacement. Charging for service and labor 146.14"

Near San Julian Creek Rd, Bandera, TX 78003
Colton B.

Colton B.

WASHER MAYTAG MVWB765FW "Customer complaint was a clanking sound during agitation. Found some coins in between the agitator and tub. Removed coins, unit now running quietly. Talked to customer about survey."

Near Shuman Creek, San Antonio, TX 78255
Devon F.

Devon F.

RANGE WHIRLPOOL GR563LXSB1 Customer complaint was unit front two burners don’t work. Replaced two burners to resolve issue unit operating as designed.

Near Busby Canyon, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB835DC4 Found door not square ordering both inner and outer door rescheduling 11/13.; ordrng 1 W10631405 (door) and 1 W10915195 (INNER DOOR)

Near County Rd 319, La Vernia, TX 78121
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced wire harness for freezer and tested to complete.

Near Turmoil Curve, San Antonio, TX 78254
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated: CSI dishwasher will not prime, no other info other than water going to unit is good. Replaced Sump Motor. Ran unit through diagnostic cycle. Unit test good."

Near San Antonio, TX 78245
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE334GBS0 Checked unit out thoroughly. Determined leaked was actually originating from facet and rolling down the bottom of cabinet to the the corner for the dishwasher cavity. Used customer bucket under sink to contain leak until their plumber could address issue.

Near Hunters Hawk, San Antonio, TX 78230
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KSCS23FVMK01 Swapped control board due to cycling issues per tech line. Unit testing good now with no further issues. Collected P&L.

Near Spotted Eagle, San Antonio, TX 78248
Jim G.

Jim G.

DRYER MAYTAG MEDB835DW4 Customer installed recommended vent tube with unnecessary angles. Removed angles and shorted length so as not to created unnecessary bends. Tested unit on multiple settings with and without heat with no instances of AF error. UI indicated “good airflow” at all times.

Near Thousand Oaks, San Antonio, TX 78217
Tommy B.

Tommy B.

WASHER MAYTAG MHW6630HW0 Customer stated that the unit does not complete wash cycles regularly. Ran diagnostics and found error code F8E1. Ran automatic test cycle and found unit to not fill with water despite water flow sound. Tech did not have part in parts bin. Ordering valve to resolve issue. ; ordrng 1 W11316255 (valve) and 1 W11322883 (cntrl-elec)

Near Boulder Creek, Boerne, TX 78006
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker assembly and auger motor. Unit working properly at this time. No further issues. Yes to survey and leave behind.

Near Vista Placera, San Antonio, TX 78260
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Customer issue was a no cool refrigerator compartment. Previous tech replaced dampener and main control. Finding issue to be evaporator fan not blowing cold air up into refrigerator compartment. Ordering new evaporator fan motor to resolve. Also ordering a new jazz board due to it being the control for the dampener. Customer requests appointment on Friday. Getting with DS to see if we can get the parts in in time. Scheduling customer for Friday, but made a point to inform him that there is a chance the parts will not be in in time. ; ordrng 1 W11024089 (motor-evap) and 1 WPW10746274 (cntrl-elec)"

Near Little Hill Rd, Boerne, TX 78006
Tommy B.

Tommy B.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer stated that the builder performed an inspection and used an infrared thermometer to determine the unit was 425 when set to 350. When preheating to 350, alarm indicated at 334. Temperature cycled at 370 high and read at 327 at low. Unit is functioning normally at this time with no further issues. Survey declined."

Near Canyon View Pass, Helotes, TX 78023
Christian G.

Christian G.

COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: cooktop heaters get red hot on lowest settings. Elements and infinite switches replaced previously. Ordered control.; schdld next appmnt for 11/11 MON !

Near Boxer Creek, San Antonio, TX 78245
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found ice maker getting 120 but the door switch for freezer doesn’t go out all the time when you are holding it. Need door switch and icemaker. ; ordrng 1 W10884390 (icemaker) and 1 W11396033 (SWITCH LIGHT )

Near Valley View Trl, Medina, TX 78055
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED8000DW4 Complaint is long dry times. Tested dryer. Good heat. Poor airflow from dryer. Found blower wheel was loose and not sending out exhaust. Secured blower wheel to motor. Tested dryer. Good airflow. No further issues. Tested to complete.

Near Ed White St, San Antonio, TX 78219
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRT108FZDM02 "Customer complaint was unit not making ice. Tech tested ice maker part pass, then tested water valve, tech can hear valve trying to pump water. Turn water line on at the wall. Unit is operating as designed."

Near Overlook Loop, San Antonio, TX 78259
Colton B.

Colton B.

WASHER WHIRLPOOL WFW8620HW1 "Customer complaint was a long fill on washer. Got an F8E1 error code in diagnostics. Ran quick cycle to test valve, fill on unit was good. Issue appears to be a faulty ACU not properly sensing water level in tub. Ordering a new one to resolve issue.; ordrng 1 W11352122 (CONTROL)"

Near Paseo Mesa, Boerne, TX 78015
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Evaporator only had partial frost pattern. Added die dryer, and charged unit, will return. In two weeks the 22 nd; used 1 WPW10143759 (DRIER-HV) from stock"

Near Verde Path, San Antonio, TX 78258
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW2 No proof of purchase. Goin off goods issue date. Unit out of warranty. Called partner team. Got authorization for visit. WN15RN1APL1. Tested washer. Found issue is with cold water valve. Found wiring to valve was damaged. Fixed wiring. Tested washer. All valves working properly. No further issues. Tested to complete.

Near Village Glen, San Antonio, TX 78218
Shawn W.

Shawn W.

MW-HOOD COMBO WHIRLPOOL WMH32519HB2 "Client was not prepared to pay the service fee. I explained to him that he could call Whirlpool to get an authorization. Explained to him that he would be responsible for service fee and any labor, that parts would be still covered for a year from the previous work. Client thought Whirlpool had a 2 year warranty. I asked him if he had an extended warranty. He said no. Job complete."

Near Copper Palm, Converse, TX 78109
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Called techline spoke to Bruce. Recommends swapping out the dispenser door and Ice chute as most likely moisture from warm air is getting trapped in the compartment. Ordering the chute and dispenser door, along with the water inlet for icemaker.; ordrng 1 W10347055 (plate) and 1 W10836794 (separator) and 1 WPW10341329 (water valve assy)"

Near Harvest Carden, Boerne, TX 78006
Colton B.

Colton B.

DRYER MAYTAG MEDB765FW0 Customer issue was a damaged display. Replaced display to resolve issue. Unit tested good. Talked to customer about survey for this trip specifically.

Near Fairway Green Dr, Boerne, TX 78015
Richard G.

Richard G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control and control panel. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.

Near Dak Avenue, San Antonio, TX 78254
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Determined both controls are not sending correct voltages in various scenarios. Individual component testing revealed various failures and anomalies. Ordering UI as well suit F6E0 error. ; ordrng 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec) and 1 W11351648 (UI)

Near Nature Oaks, San Antonio, TX 78258
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "No codes stored in system, running unit through diagnostics. Unit is running as designed. No issue with unit. Went over survey with customer and leave behind."

Near Tulip Dam, San Antonio, TX 78253
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KFIS27CXWH2 "Issue is the icemaker is not working. Called tech line and spoke to Bruce. We ran some tests using the meter on the wiring harness inside the refrigerator compartment. Checked voltage at the control board. It is not receiving 120. Control board needs to be replaced, customer opting not to proceed with repairs. Collected service call.; ordrng 1 WPW10267646 (cntrl-elec)"

Near Bingham St, San Antonio, TX 78230
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced freezer door. Unit is good to go. Spoke with customer about survey leave behind.

Near Renley Crest, San Antonio, TX 78253
Richard G.

Richard G.

MW-HOOD COMBO KITCHENAID KMHC319ESS4 "Customer complaint is that the microwave caught on fire. Found wave guide burnt, magnetron bad. Ordering magnetron, thermostat, and wave guide.; ordrng 1 W10591803 (thrmst-fix) and 1 W11197783 (covr-inlet) and 1 W11230995 (magnetron)"

Near Bronson Creek, San Antonio, TX 78251
Jesus C.

Jesus C.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Complaint is will not make ice and is leaking. Tested icemaker. Good water fill. Good reservoir drain. Aux drain pump not running. Good power to pump. Found drain hose cracked and leaking water. Ordering new aux pump and drain hose. ; ordrng 1 1901A (pump) and 1 W10762338 (hose)

Near Tophill Rd, San Antonio, TX 78209
Justin  R.

Justin R.

DRYER MAYTAG MEDB835DW4 "Found F4E4 and F4E3 stored in system. Good voltage at wall and at terminal block. Got 120 to control, will need to order control and wire harness. More than likely issue lays within control board. L2 O volts is showing at console Ui during diagnostics. ; ordrng 1 W10901572 (harns-wire) and 1 W11133021 (cntrl-elec)"

Near Sweet Sand, San Antonio, TX 78253
Jim G.

Jim G.

DRYER MAYTAG MEDB835DW3 Reinstalled dryer vent correctly.

Near Mesa Loop, San Antonio, TX 78258

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