We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Douglas H.
Job Details: 05/18/2022
Rediagosed unit to find issue not SS related. Found fresh food Evap frozen over and fan was hitting ice. After defrosting entire Evap, replaced Evap harness and damper control to resolve the issue. Unit is functioning properly now with normal noise. No further issues at this point. ; ordrng 1 W11087438 (Harness- wire) and 1 WPW10248595 (Damper control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78402
Adam
Job Details: 05/18/2022
Double checking component before teardown of dishwasher shows replacement part damaged in shipping or transit pictures in SD-QuickPic. Mark package as defective and re-order. I did speak with customer and showed her the damage she was very understanding and will be rescheduling for when new part is available. Job should still be considered to count for labor. Re-ordering some assembly to resolve issue; ordrng 1 W11460945 (Dishwasher motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Chris S.
Job Details: 05/18/2022
On arrival customer did not need service
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
"Customer complaint is that the icemaker has stopped working. Verified issue. Determined bad icemaker. Replaced icemaker. Collected service fee, labor, and parts. Unit harvested and called for water. Tested to complete. Unit is good to go."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Corpus Christi, TX 78418
John L.
Job Details: 05/18/2022
Customer states unit does not get to temperature and will stay at around 200? never rising above that. Place unit into diagnostic mode no codes pulled. Did find an oven sensor was reading 500? and oven has not been used. Is likely issue with sensor may also be issue with control board. Will order components to resolve issue.; ordrng 1 W11204512 (Control) and 1 W10586204 (sensor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/18/2022
Tested unit. Noise during spin and agitate. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Inspected unit, found drain line was pinched. This was causing draining issues with unit. Unpinched lines and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found faulty suspension and motor that was over torquing. Replaced suspension and motor to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
S
Job Details: 05/18/2022
Upon arrival customer stated left light in freezer is flickering. Parts on b.o. parts is ordered. ;
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
The front element isnt working and both of the smaller ones are not holding temperature. I switched out the front left with the other element, it came on, switch is good. Ordered the kit and rescheduled the customer. ; schdld next appmnt for 5/25 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found broken ice chute plate and auger coupler. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per sb web.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/18/2022
This unit appears to be in warranty but the engineering codes on the receipt are off by 2 digits. DOP: 16 May 2022. I found as the customer described that the burners are working but the control board is not lighting up. This unit will need the control changed out. It is not responsive. Part ordered.; ordrng 1 W11122560 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Installed gearcase, wash plate, cam, and belt. Recalibrated unit after installation and ran test cycle. Issue on unit has been resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found faulty pump harness and water level sensor due to corrosion. Replaced both to resolve the issue. Unit is back to functioning properly. Started clean cycle for customer, advised of time frame and dumping the first batch of ice. No further issues at this point. Customer payed all costs in advance on first trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIHZ04
Near San Antonio, TX 78247
Jim G.
Job Details: 05/18/2022
I verified unleveled door. Corrected issues. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
F6E1 ; ordrng 1 W11419059 (Facia) and 1 W11526003 (Control)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS05
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival customer stated unit would arch at the top by the wave guide cover. Contacted tech line and per tech line replace wave guide cover. Order W10533498 wave guide cover to resolve issue. Lost service and dropped call before sr number was given. ; ordrng 1 W10533498 (Wave guide cover)
We serviced a
JENNAIR REFRIGERATOR
Model JRSDE249TW
Near San Antonio, TX 78223
Daniel
Job Details: 05/18/2022
"Unit out of warranty. Customer reported fridge under proper temperature. Upon arrival found that freezer evaporator had froze up. Found that unit had faulty thermostat and defrost timer. Gave customer quote on service call, parts, and tier 3 labor. Customer stated they would probably just buy a new unit. Let customer know their service call would be good for 90 days in case they changed their minds and wanted to order parts. Customer paid $155.88 on card for service call. No service needed at the moment. If customer calls back order thermostat and defrost timer."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 05/18/2022
I called the customer enroute, no answer, left vm. Arrived at the location, knocked on the door several times, I can hear hear a dog inside, noh. I call the customer again, no answer, customer called me back. Dawn said she had sold the appliances and went with a speed queen
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival switched out faulty drain pump with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS2
Near Cibolo, TX 78108
Chris S.
Job Details: 05/18/2022
Customer stated that light on low setting was flickering. Found issue to be switch and led lights.; ordrng 4 W11388881 (Led)s and 1 W10853393 (swtch-rckr)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Victoria, TX 77901
Michael
Job Details: 05/18/2022
The customer said when they run a wash cycle water leaks out everywhere from the bottom. F2E1 stuck key error code, cleared error code. Tested the keypad, no stuck keys, I pulled the appliance out and found the drain hose wasnt hooked up, put the drain hose back in place and made sure the clamp was on properly. Filled the tub with water from both hot and cold, inlet valve isnt leaking and no leaks from the tub or pressure hose, drained the water, its not backing up and draining properly. Its possible the drain hose had popped off for the amount of water the customer said was coming out. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working properly and no visual leaks.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near San Antonio, TX 78222
Daniel
Job Details: 05/18/2022
Unit out of warranty. Upon arrival found tub hanging on front right side corner. Disassembled unit and found broken suspension base that the suspension grabs on to. I had an extra base in my truck so I installed new base and re hung suspension rod properly. Tested unit and unit functioning as designed. Customer paid $144 service call and $160 for labor for a total of $329.08 on card.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 05/18/2022
Inspected unit, found restricted air flow. Exhaust vent clogged or blocked, advised customer to contact maintenance to clean out ventilation and make sure no blockages at exhaust exit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Returned with part to repair. Upon installing new sump motor noticed the motor connection did not match the harness connection. Noticed the part number on box did not match the needed part number I was suppose to have that was on tablet or paper. Spoke to parts team and it looks like it was a mistake on their end. Customer agreed to leave unit disassembled. Will return with correct sump motor to finish repair. Customer needs latest apt available. ; ordrng 1 W11085683 (Sump motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIO18NNZS0
Near Victoria, TX 77904
Michael
Job Details: 05/18/2022
The customer had already ran the cleaner twice through the unit, no need for another. Installed new inlet valve and the sensor which the connector was corroded. Ran a cycle on the appliance, it has good water pressure and the reservoir is filling properly, recirculating pump is working normal, the appliance started a sheet of ice and working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Schertz, TX 78108
Chris S.
Job Details: 05/18/2022
Had a recall on heating element special project replaced heating element. Tested unit everything working properly and collected SC.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
Garry
Job Details: 05/18/2022
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78210
S
Job Details: 05/18/2022
Repeat ticket. Need motor for unit.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Schertz, TX 78154
Chris S.
Job Details: 05/18/2022
Customer stated that range oven light would stay on it wont turn off. Found that the issue is door latch is broken. Need to order new door latch to fix issue.; ordrng 1 W11029221 (latch-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Adkins, TX 78101
Daniel
Job Details: 05/18/2022
Customer reported strange smell coming from fridge and freezer. Upon arrival could not really smell anything abnormal. Maybee a slight chemical/amonia smell. Called techline. Techline had said there would be no components or parts that would cause a smell like that and that the customer would need to clean unit thoroughly with hot water and soap. Customer had stated she had cleaned it with baking soda and lemon. Techline stated that using lemon was a big no and that it shouldnt have been used. Let customer know that if I opened unit and did any cleaning that it would not be covered through warranty and that I would have to charge service call and labor. Spoke to lead tech and tech supervisor and they both said the same. Customer was insistent on something being wrong with unit. Gave customer whirlpool customer service number and SR number. Unit functioning as designed. Issue is a cleaning issue. Sr 7733686917
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 05/18/2022
Unit working fine. Heating within limits. No codes after diagnostic. Highest water temperature I found at faucet was 106. Recommended to customer adjust water heater.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15POZP1
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
"Upon arrival found a shorted drain pump not allowing unit to power up. Gave quote to customer and declined to proceed with repair, collected service call."
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
"Upon arrival received F8e4. Found float switch stuck causing beeps and not to finish cycles. Went over proper soap usage with customer. Ordering drip tray, bottom seal, and float switch to resolve issues. Customer need after 10 am ; ordrng 1 W11606677 (Bottom seal) and 1 W11550169 (Drip tray) and 1 W11545764 (Float switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78263
Daniel
Job Details: 05/18/2022
Unit out off warranty. Customer reported water leaking through drawers. After inspection found drain hose clogged. Removed drain hose and thoroughly cleaned. Drain hose no longer has any clogging. Re installed drain hose. Gave customer instruct on how to clean and maintain drain hose. Unit functioning as designed. Customer paid second appliance fee with military discount which was $57. Charged $100 for no parts labor. Total paid on card was $169.95 which was for service call and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Jesus C.
Job Details: 05/18/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78225
Jesus C.
Job Details: 05/18/2022
"Tested unit. Drain pump good. Customer has hose hooked up to another hose that runs to back yard. Will need to correct that. Noise during spin and agitate. Found bad cam assembly. Replaced cam. Noise still happening. Will need to replace gearcase. ; ordrng 1 W11454734 (Gearcase), used 1 W10721967 (CAM) from stock"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 05/18/2022
Replaced inner glass. Collected labor. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78250
Richard G.
Job Details: 05/18/2022
"Customer complaint is that the unit is leaking water from the bottom left of the door. Verified issue. Found unit to be tilted forward, causing water to move to the front of the machine. Adjusted legs properly. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Richard G.
Job Details: 05/18/2022
Customer complaint is that the unit is not preheating properly. Set unit to bake at 350 degrees. Verified unit is heating to acceptable range. Took quick pic of temperature reading. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID RANGE
Model WFG505M0BS3
Near Von Ormy, TX 78073
Richard G.
Job Details: 05/18/2022
Replaced control and sensor. Preheated oven to 500 degrees. Unit tripped the breaker before reaching temp. Checked wiring of stove and found no issues. Unit is on a gfci outlet and shares a breaker with two additional plugs. Informed customer she should have the oven placed on its own dedicated circuit and eliminate the gfci for the oven. Oven itself is working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 05/18/2022
"Upon arrival found error code f8e4 and f8e2. Found water in the drip tray. Ran test mode and found a leak. Messed with door seal and bottom door seal and couldnt fix issue, ordering both seals to resolve issue. If opening is available sooner customer would gladly take it, if not rescheduling for 6/8 for install ; ordrng 1 W11606677 (Door bottom seal) and 1 W11414078 (Door seal)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Boerne, TX 78006
Drew
Job Details: 05/18/2022
"Replaced console, ui is now preforming as it should. No further issues at this point"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Boerne, TX 78006
Drew
Job Details: 05/18/2022
"Upon arrival tested outlet, only received 80-100 volts. Checked acu power supply, only 80-90 volts present incoming. Need proper voltage for unit to function. Landlord called electrician to come back out. Advised once unit had a full 120 under load the unit should work correctly, if not give us a call back"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78238
Sebastian
Job Details: 05/18/2022
Replaced failing igniter tested unit to complete. Working as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/18/2022
Replaced separator. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78217
Jim G.
Job Details: 05/18/2022
I verified a blockage at the wall which I removed but I still advised to have venting cleaned. I also replaced thermal (cut off)fuses as a precaution. ; used 1 279816 (Thermal cut off) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Douglas H.
Job Details: 05/18/2022
"Rediagosed unit to find issue not SS related. Found fresh food Evap frozen over and fan was hitting ice. After defrosting entire Evap, replaced Evap harness and damper control to resolve the issue. Unit is functioning properly now with normal noise. No further issues at this point. ; ordrng 1 W11087438 (Harness- wire) and 1 WPW10248595 (Damper control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Selma, TX 78154
Chris S.
Job Details: 05/18/2022
On arrival customer did not need service
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78260
Chris S.
Job Details: 05/18/2022
Upon arrival customer wants to have all the parts ordered and then come out to do repair. Customer stated that top cover of microwave is dented it sounds like its pushing on the fan and making a very loud noise. Ordering cover and transformer magnetron and diode just in case.; ordrng 1 W11446747 (Transformer) and 1 W11256462 (diode) and 1 WPW10531156 (filter) and 1 W10754299 (magnetron) and 1 W11446916 (Cover) and 2 W11122643 (nut)s
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found faulty suspension and motor that was over torquing. Replaced suspension and motor to resolve the issue. Calibrated unit and ran auto testing to check unit. Unit is functioning properly now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
Last trip found broken ice chute plate and auger coupler. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per sb web.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
"Last trip found faulty modules and display board. Replaced both modules and display board to resolve the issue. Powered unit up, programmed with proper code. Unit is functioning properly now. No further issues at this point."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/18/2022
"Last trip found faulty pump harness and water level sensor due to corrosion. Replaced both to resolve the issue. Unit is back to functioning properly. Started clean cycle for customer, advised of time frame and dumping the first batch of ice. No further issues at this point. Customer payed all costs in advance on first trip."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Pleasanton, TX 78064
Daniel
Job Details: 05/18/2022
Called customer and left voicemail stating time of arrival. Upon arrival called customer letting him know I was at residence. Customer stated he was not home and would have to reschedule. This is the 3rd time Ive been out to residence where I have had to reschedule customer. Let customer know he would have to call the office back and reschedule.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS05
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival customer stated unit would arch at the top by the wave guide cover. Contacted tech line and per tech line replace wave guide cover. Order W10533498 wave guide cover to resolve issue. Lost service and dropped call before sr number was given. ; ordrng 1 W10533498 (Wave guide cover)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
S
Job Details: 05/18/2022
Upon arrival switched out faulty drain pump with new. Tested unit and unit functions as designed. Collected 300 for labor and 70 and change for part via card. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival replaced heating element due to non heating. Tested unit and its not functioning as designed. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Jay
Job Details: 05/17/2022
Found no error codes. Customer states last night it worked. Ran diagnostic and no codes after. No obstructions. Customer did not want to pay pl1 code so left it as is since its working.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival flounder door lock was working. Replaced inlet valve. All other functions tested good. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
"Upon arrival received error code F3e2. Called tech line spoke with jr and received Sr 7733677082. Was told to clear out pressure sensor hose, removed inlet water hoses and check pressure in a bucket or sink, if pressure from hoses is okay then check screens, if screens in valve are okay then replace the valve. Ended up replacing valve as everything else checked out fine. Tested unit and no further issues at this point, advised customer if it happens again to give us a call back."
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
Upon arrival replaced infinity switch to resolve issues. Unit began functioning as designed. No further issues at this point. Collect p&l.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Drew
Job Details: 05/17/2022
"Upon arrival plugged unit in. Customer was hearing the forced drain mode due to a back up in the drain hose. Cleared back up after drain pump turned off. Unit is now functioning as designed, no further issues at this point"
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Drew
Job Details: 05/17/2022
"Upon arrival replaced acu due to intermittent power supply issues. Ui was still needed due to ui freezing and not allowing certain functions. Unit will heat to 329 on ui, then stay at that temp. After 7 min the unit began heating again. Ui was reading 350 and temp was 422. Need temp sensor, and ui to resolve remaining issues. The ui we have been waiting on, customer has been in contact with whirlpool about this situation. Temp sensor is on order of it doesnt come with the ui; ordrng 1 W10859573 (sensor)"
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Von Ormy, TX 78073
Jesus C.
Job Details: 05/17/2022
Tested unit. Found bad suspension. Will need to replace suspension rods. ; rqstng P&A on 4 DC97-16350U (Suspension)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 05/17/2022
Tested unit. Leaking water intermittently. Found dispenser hitting tub ring and splashing. Tilted tub back. No further issues during the. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Schertz, TX 78154
S
Job Details: 05/17/2022
Upon arrival disassembled entire unit to find out that the new harness sent was missing wires to the control. Reordering harness to resolve issue. Replaced thermostat as well. Needing 2nd tech as well. ; ordrng 1 W11225364 (Main harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Jim G.
Job Details: 05/17/2022
Replaced hose. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Boerne, TX 78015
Drew
Job Details: 05/17/2022
Added breaker form to quick pics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
Customer complaint is that the ice-maker stopped working and he checked the wires at the bottom of the freezer door and multiple wires were cut. Will need a new door.; rqstng P&A on 1 LW10859844 (Freezer door)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78228
Sebastian
Job Details: 05/17/2022
Replace all parts ordered on unit magnetron circuit get transformer and control unit now working as it should putting in for double labor
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78410
Adam
Job Details: 05/17/2022
Installed control board tested unit issue resolved
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 05/17/2022
Replaced manifold and regulator. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78410
Adam
Job Details: 05/17/2022
Customer complaint of unit no longer spinning. Inspection of unit shows error code for Basket speed fault. Further inspection of unit shows cam assembly is loose or damaged. Replace cam assembly from Truck stock calibrated unit ran verification cycle issue resolved; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHTXML01
Near San Antonio, TX 78209
Garry
Job Details: 05/17/2022
Customer complaint of water dripping into RC from above in rear of cabinet. Previous visit found issue to be clogged evaporator/defrost drain. Installed Heat Probe (819043) to resolve issue. Evaporator drain functioning properly at this time. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Corpus Christi, TX 78411
Adam
Job Details: 05/17/2022
After reading customer the notes left by AIG stating customer would be responsible for service call and labor the only exception being the compressor customer has decided to cancel appointment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near San Antonio, TX 78205
Garry
Job Details: 05/17/2022
Called customer en route to advise of pending eta and of Service Call Fee. Customer has some question about warranty status of unit and needs to clarify this on his end prior to execution of service. Customer will reach back out when he is sure of machines warranty coverage. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78412
Adam
Job Details: 05/17/2022
Install icemaker reattached Baylor arm tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alamo Heights, TX 78209
S
Job Details: 05/17/2022
Upon arrival customer stated unit would continuously wash and wash. Contacted tech line and per tech line we have a faulty inlet valve, capacitor, and control. Ordering 1 W10869800 water inlet assembly, W10866238 capacitor, and W11476587 control to resolve issue. Customer is extremely irritated and wants a new unit. Visibly frustrated and taking it out on me. Accidentally erased 2 numbers on the sr. Andy-Sr-77336797??Customer was extremely irate and using derogatory words. Blaming me for 2020. Contacted partner team to put on d.n.s. List. Kenia-7733589499
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Corpus Christi, TX 78413
Adam
Job Details: 05/17/2022
Customer complaint of lid being broken. Inspection of unit shows bottom left corner of lid cracked and broken pieces missing from plastic lid will not shut properly. According to Notes whirlpool will only cover diagnostic and labor to install component but customer would be responsible for the cost of the components. Work notes state to contact safety team SR# 7733653413. After speaking with safety representative she gave me a new authorization number covering full repair parts diagnostic and labor for install authorization # M12u7v0wpl1. We need to replace lid and screws to resolve issue.; ordrng 1 W11082608 (lid) and 4 W10339706 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Chris S.
Job Details: 05/17/2022
Upon arrival found gearcase defective need to reorder gearcase.; ordrng 1 W11454734 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 05/17/2022
Customer complaint of unit not producing hot water. Inspection of unit shows no error code. Manually testing hot and cold water valve show good volume no issue. Randy LMS cycle as well as a verification cycle with no issue. I did have to explain to customer however this machine is not a true hot water cycle unit and the washer itself will determine temperatures based on your selections. Customer instruct issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 05/17/2022
Customer stated that dishwasher is leaking. Found issue to be dishwasher was off balance. Fixed legs tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Rockport, TX 78382
John L.
Job Details: 05/17/2022
Installed compressor, vacuumed and charged lines after installation. Unit holding pressures and is cooling. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
F3e2 f0e4 f63 f0e5 error codes were found. Replaced inlet valve cleared codes and ran diagnostic. No codes came back. Unit working as it should.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 05/17/2022
Customer complaint of unit no longer heating. Combing out several components show unit has bad high limit thermostat as well as thermal fuse. Replaced both tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/17/2022
The model and serial number are each off by one digit. Actual Model Number: WRF757SDHZ02 Serial Number: KA3401622. Our customer went away for 5 days and when they came back the ice would not dispense. I removed the ice bin and found a block of ice. I removed it, cleared the mechanism and the unit is now dispensing ice as designed. The water line was flapping in the back so I secured it with a zip tie WPW10339879 from truck stock. I explained to our customer that this design needs to have the ice bin dumped and or turned off if going out of town or if the ice is rarely dispensed to dump the ice bin occasionally. This one will freeze up on the bottom at times over a period on inactivity. This unit is fully functioning as designed now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Port Aransas, TX 78373
John L.
Job Details: 05/17/2022
Installed thermister, tested after installation. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Jay
Job Details: 05/17/2022
Replaced heating element and thermostats. Unit working as it should now. Found a lot of lent in vent tube recommended on customer to have a duct cleaning service as well. Cleared out as much as I could.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rockport, TX 78382
Michael
Job Details: 05/17/2022
The customer said the clothes are still real wet when its done. F0E4 high water temperature/rinse cycle, F0E5 off balance load, cleared error codes. Tested the inlet valve the both sides have good water and are hooked up properly, the suspension is good. Calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the spin cycle manually, its getting up to speed and working normal. If the customer calls back with the same issues its probably a bad water temperature sensor, please order the control before coming back out W11162438
We serviced a
KITCHEN AID REFRIGERATOR
Model KSCS25INDL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/17/2022
Bound inverter Twitter supplied with a 120 V but not pushing anything to the compressor compressor not turning on ordering ordering in murder to resolve issue charging tier 2 labor ; ordrng 1 W10629033 (Inverter)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Corpus Christi, TX 78414
John L.
Job Details: 05/17/2022
Inspected unit, hood light does not function. Replaced bulb and socket, issue remains. Will need to replace control to resolve issue.; ordrng 1 W10849846 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/17/2022
On phone Gave customer best and worst case scenario for the situation her dryer is in customers opting to cancel out call entirely as they are likely looking at a high bill.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near Portland, TX 78374
Michael
Job Details: 05/17/2022
The old ice maker tray was twisted up. Installed new ice maker, its not completing the harvest cycle, er code 23 switch or motor fault. The motor is timing out before it completes the harvest cycle, defective ice maker, ordered new ice maker and rescheduled the customer.; ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/17/2022
Replaced inlet valve and icemaker. Unit harvested and filled. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSSO
Near Portland, TX 78374
Michael
Job Details: 05/17/2022
I installed the new inlet valve, when I unplugged the connector from the old valve the wires broke off the connector, possible due to corrosion, unable to repair or test the appliance. The main harness will need to be replaced. Ordered the harness and rescheduled the customer ; ordrng 1 W10413094 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/17/2022
Unit still not cooling. Checked wattage pull during test 39 at 100 percent. Max wattage seen is 30 watts then drops and then compressor turns off. Each time unit attempts to turn compressor on it goes to 24 watts and shuts off. Calling techline due continuing issue, spoke with JR, explained the situation to him. He asked a few questions about what has been done and testing done today. Asked about if saw any containments in the system when compressor was replaced. Couldnt confirm as didnt remember. Asked pressure readings while running about 110 psi on high side and right at 0 on low side. He said based on the units actions and pressures it seems as if there is a restriction in the system. Had me unplug unit to see about pressure equalization. Determined pressures are not equalizing. Stated to run test 40 to verify 3way valve is functioning and then at that point flush with nitrogen and check for contamination in lines. If contaminants are found need to call back in at that point. Sr 7733679195Did nitrogen flush per techline, when flushing from low side nitrogen flows no problem. When flushing from high side it barley comes out of the low side port. No visible oils or debris but can feel oily residue when I hold the port closed. Calling techline back. Spoke with Bruce this time, he read over the notes. Explained my new findings. He stated based on finding oily residue, stated file being sent for review. Advised either myself or customer would be contacted depending on next steps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
John L.
Job Details: 05/17/2022
Unable to make repairs on unit as unit was misdiagnosed. Unit has a bad compressor, tested compressor and found it has locked up. Tried replacing start device and run cap, but issue remains. Will need to replace compressor to resolve.; ordrng 1 W10575980 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78212
Jim G.
Job Details: 05/17/2022
Separator malfunction identified leading to higher temperatures and low ice production. ; ordrng 1 WPW10353552 (Separator)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Sebastian
Job Details: 05/17/2022
Replace the vaporator fan assembly made sure that the new thermostat was zip tight in the right spot on the evaporator