We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 03/10/2022
The appliance had the rinse light flashing when I plugged it in, canceled it at the start button. No error codes, tested the inlet valve, it has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Roanoke, VA 24019
Chris S.
Job Details: 03/10/2022
I installed the compressor along with the filter / dryer. I pressurized with nitrogen. I pulled a vacuum. I charged the system with refrigerant. All operations check okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
There were two wire connectors going to the ice maker mold heater that were left disconnected. I reconnected the connectors and made sure the e2 error code was no longer present. All operations check okay.
We serviced a
WHIRLPOOL KITCHEN
Model MDB9979SKZ
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
I installed the element and checked for possible leaks. All operations check okay. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
The filter housing isn't working correctly. The filter is sticking. ; ordrd 1 W11162042 (Filter housing)
We serviced a
AMANA DRYER
Model NED5800HW0
Near Vinton, VA 24179
Uriah B.
Job Details: 03/10/2022
"Needs UI console. ; ordrng 1 W11378950 (Ui console), used 1 280148 (Thermistor kit) from stock"
We serviced a
JENNAIR RANGE
Model JDS1450FS0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
Installed bezel. All operations check okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/10/2022
Icemaker got messed up in harvest. Replaced icemaker and cleared ice build up. Ran check. All checks ok. ; used 1 W10873791 (IM) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model WTW4616FW2
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/10/2022
Checked operation. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325DSHW08
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/10/2022
Replaced RC door. All checks ok.
We serviced a
WHIRLPOOL LAUNDRY
Model MHW6630HW0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
There is an f0 E5 error code present. I checked operations in test cycle. All operations checked okay in the test cycle. We discovered that spin was turned off in the bulky items cycle. Customer will use and observe carefully. If this issue continues we will need to replace the control.W11322883; rqstng P&A on 1 W11322883 (Control board)
We serviced a
WHIRLPOOL KITCHEN
Model MDB9979SKZ
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
F9e1 f8e1 the blade on the drain pump impeller was broken. I remove the blade. Customer chose to leave the blade uninstalled at this time. all operations check okay.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Bryant, AR 72022
Blake D.
Job Details: 03/09/2022
"Replaced light bulb, tested unit now the light comes on and shuts off when the door shuts, unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Malvern, AR 72104
Blake D.
Job Details: 03/09/2022
"Inspected unit for not dispensing ice, re over ice in found some ice stuck together, also found that the middle of the ice bin is out of place, after readjusting the ice bin, and the unit, the ice bin would right back to out of place, diagnosed to need ice bin assembly ; ordrng 1 W11185686 (Ice bin assembly)"
We serviced a
WHIRLPOOL 30' FDBM
Model WRF560SEHZ00
Near Alexander, AR 72002
Micheal
Job Details: 03/09/2022
Replaced locked up filter head due to not dispensing. Tested for leaks and proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Alexander, AR 72002
Micheal
Job Details: 03/09/2022
"Customer complaint shaking alot. Ran diagnostics and no errors appeared, ran wash and spin cycle.possible bent suspension rod. Ordered suspension rods; ordrng 1 W11130362 (Dampers)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Vilonia, AR 72173
Chad
Job Details: 03/09/2022
"Inspected unit for lump ice, found fill funnel on icemaker blocked by debit causing water to overflow intobin, removed obstruction and unit worked as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Vilonia, AR 72173
Chad
Job Details: 03/09/2022
Installed control to replace control with intermittent failure
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Conway, AR 72032
Chad
Job Details: 03/09/2022
Replaced drain lines to replace damaged ones
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Greenbrier, AR 72058
Chad
Job Details: 03/09/2022
Replaced water lines due to dripping dispensor
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Greenbrier, AR 72058
Chad
Job Details: 03/09/2022
"Installedcelement and infinite switch to rep,ace shorted ones"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Morrilton, AR 72110
Chad
Job Details: 03/09/2022
Installed board and actuator to replace shorted ones.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little Rock, AR 72211
Micheal
Job Details: 03/09/2022
"Replaced spin basket due to broken weld in the center post. Ran diagnostics and no errors appeared, ran into wash and spin cycle. Tested for leaks and proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Little Rock, AR 72211
Micheal
Job Details: 03/09/2022
"Replaced icemaker due to no ice, cycled unit and tested, operation normal. Collected balance of $53.22 by cc 2135.."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Little Rock, AR 72223
Micheal
Job Details: 03/09/2022
Replaced both remaining LED's. All lights are now working..operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/09/2022
"Replace pump board hose and switch, tested unit ran diagnostic found no error codes, ran auto test unit went through the full test and pump cut off, unit operation checks okay"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/09/2022
"Installed capacitor when running calibration the motor stayed on and slowly turned the basket, tried to turn unit off after unplugging and plugging back in the unit wouldnt turn on, and there is no light on the board, diagnosed to need control and motor; ordrng 1 W11170317 (Control) and 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL KITCHEN
Model KUIX535HPS01
Near Little Rock, AR 72223
Micheal
Job Details: 03/09/2022
"Replaced failed recirculation pump due to continuous squealing noise, tested for leaks and proper operation. Used W11542867 pump from truck stock,.; used 1 W11542867 (Pump) from stock"
We serviced a
JENN-AIR OVEN
Model JGC7636BP00
Near Little Rock, AR 72227
Micheal
Job Details: 03/09/2022
Called customer to let them know that we haven't received the part yet. Left message on voice-mail. Scheduled 2 weeks out.; schdld next appmnt for 3/23 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Little Rock, AR 72209
Micheal
Job Details: 03/09/2022
"Replaced cracked fill valve, tested for leaks and proper operation. Working normal"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/09/2022
"Inspected unit for not draining/washing, ran diagnostic found no error codes, ran test 4 unit did drain, ran test 12 auto test no error codes after test, ran test 7 spin, unit fully spun no error codes, unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model wfw8640bw0
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 03/09/2022
"Inspected unit for leaking, found the bellow to cause the leaking and damaged, diagnosed to need bellow; ordrng 1 W11106747 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Benton, AR 72019
Blake D.
Job Details: 03/09/2022
"Called customer wrong number, inspected unit for not cooling, found the compressor to come on and off, tested windings 11 resistance and 5 resistance, tested voltage going to the compressor got 120, put a new start device on compressor, compressor stayed in but still made a noise, tested amps to compressor found 8.9 amps, compressor is hot, diagnosed to need compressor for being locked up, ; ordrng 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Conway, AR 72032
Chad
Job Details: 03/09/2022
"Inspected unit for not drying as should, checked airflow, no obstructions, ran service diagnostics, no errors present, checked inlet outle thermistor, ohmed out correctly, ran test cycle, way before time steam valve sprayed a lot of water, removed back panel, ohmrd out water valve, found valve resistance to be out of specs, diagnosed to need valve; ordrng 1 W11216837 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78251
Sebastian
Job Details: 03/09/2022
Found that the unit would not engage in spin or agitate, checked under unit found that harness was completely loose nothing was unplugged though. Removed agitator to see if anything was caught as something just did not feel right removed a little bit of debris under agitator plate but not enough to cause a unit to seize up. Unit is pulling an error code for a motor failure and target RPM not reached confirmed that the belt is intact clutch was intact. Ordering motor and capacitor to resolve error code issues did also find that the basket has heavy wobble on the transmission unit is a clip on style basket, Cannot tighten any further it appears the basket might be damaged ordering basket and gear case as contingency gear case might be just fine if new basket fits squarely on and does not wobble. While troubleshooting today we found out the board was only putting out 30 V to the motor went ahead and changed the board and this Did not seem to affect the motor motor still not kicking on. Motor that was available late last night apparently was not there, parts team to reach out when all parts available; rqstng P&A on 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11428524 (Capacitor) and 1 W11497303 (Motor) and 1 W11454734 (Gearcase) and 1 W11399437 (Pump) and 1 W10752719 (Basket) and 1 W11545744 (Harness)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78216
Jim G.
Job Details: 03/09/2022
I verified fan not functional. Ordering fan motor. ; ordrng 1 W11387394 (Condenser Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78222
Jay
Job Details: 03/09/2022
Ran service test and it passed. Ferried diffuser was working. It is. Ordering control board. ; ordrng 1 W11089236 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 03/09/2022
Upon arrival called customer to give ETA and customer said they do not need service they figured it out the problem.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
S
Job Details: 03/09/2022
Upon arrival switched out motor and issue persisted. Contacted tech line to figure issue out. Tested terminal block and found that under pod I was not getting the full 240 volts. Also noticed the terminal block was burnt from the black wire. Power Chord from unit to outlet is dis functional . Ordering 2 terminal kits and 1 wire harness if more wires are burnt to resolve issue. Sr-7733146244; ordrng 2 279318 (Terminal kit)s and 1 W10704067 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
Our customer had 5 concerns. There is a scratch on the upper left plastic trim molding on the refrigerator door. The refrigerator door has a rubbing sound that is not normal when opening. The freezer door has a clicking sound that I cannot hear and I have determined is normal. They are concerned that the kick plate is damaged. I have determined it is not. I removed the kick plate to test the refrigerator door sound and inspect the part. The refrigerator door sound is not normal and I have determined that the kick plate is not damaged. The unit is showing yellowing staining on both the upper left, rear and right walls of both the freezer and refrigerator cabinet. This yellowing is also on the top freezer glass shelf. This is a new build/remodel with appliances purchased and installed by Fergusons. I spoke with Travis, Senior Technician at Whirlpool to see if there were any service pointers or experience with yellowing on a unit that has never been used. He said not that he knew of. Our experiences can only be attributed to a refrigerator that was used. Our customer tried to clean this off and I tried as well to rub it off and it did nit remove. It is stained. Travis did acknowledge that we could only replace the refrigerator door and hinge to correct the rubbing sound. However, because of the staining we he has determined it unrepairable and to have me guide our customer to Whirlpool customer service for resolution. He informed me that for some reason this warranty has no 30 day cosmetic coverage and the coverage does not list staining SR# 7733146502 Model Number: KRSC703HPS01 Serial Number: HRA4119498. I contacted Whirlpool Trade Partners to document with Raya and inform her that I see no evidence that this unit has been used yet by our customer. This staining was there when delivered. It is possible that it was used by the retailer and sold as new or that it was sold to another customer and then resold as new. I was informed that this model and serial umber will be marked for no resale. SR#7733122593. I called our customer twice, once to provide a status update on in warranty and the second call to provide all the details and SR numbers with direction to contact Whirlpool for resolution. I received voice mail and left a detailed message.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2022
Unit console not acting right. Managed to get unit into diagnostics to find error code F6E4 communication error ordering consul to resolve issue. Managed to get unit temporarily functional. Console oos. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model 106.742594
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2022
Last tech found issue to be tubing to ice maker to be causing the issue. Replaced tubing to resolve the issue. Unit testing good now with no leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HB0
Near San Antonio, TX 78254
Sebastian
Job Details: 03/09/2022
Found that the spark DSI module is making a popping noise up at the control verified that one of the wires was a little bit loose after tightening wire did not see any difference the unit is still popping up higher deck control that controls definitely failing went ahead and checked out igniter tried using sandpaper to scrape unit to see if we can get a spark spark is not making it down to the igniter customer must change out DSI module and igniter.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBS4
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit was bellowing smoke out of the top, about 30 seconds to minute after being used, and stated smelled of electrical burning smell. Got a faint hint of it when running the fan. Couldnt replicate and everything visible didnt appear to be burnt, except slight arching on the rack hooks internal. Ordering blower, all 4 hooks, and main harness to resolve the issues (harness is just in case). Harness is oos. ; ordrng 1 W11409088 (Blower fan) and 2 W10740485 (Front hooks)s and 2 W10573936 (Rear hooks)s and 1 W11302352 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit load and go not dispensing soap. Found load and go low on soap and found load and go feature turned off. Turned feature on to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78254
Sebastian
Job Details: 03/09/2022
Found a refrigerator section evaporator frozen over ordering the harness to resolve the issue unit has authorization parts and labor. ; ordrng 1 W11087438 (Fan assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Converse, TX 78109
Daniel
Job Details: 03/09/2022
Out of warranty. Customer reported charm bracelet stuck under agitator plate. Upon arrival saw charm sticking out under agitator plate. Removed agitator and removed charm bracelet for customer. Re installed agitator. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2022
Tested unit. Poor water flow to ice maker and to dispenser. Found bad filter housing. Will order new housing. Customer will call to set up return visit. ; ordrng 1 W11162042 (Housing)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2022
Replaced faulty gasket. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW0
Near Converse, TX 78109
Daniel
Job Details: 03/09/2022
Customer reported no modes working besides drain and spin and error codes F3E2 and F4E0 popping up. Found error codes to be temperature sensor fault and heater assembly fault. Called techline and Techline had me test components from control end and both read open line. Techline then stated to check the heating assembly itself and if it has continuity then it is a bad wire harness but if it doesnt have continuity then it is the heating assembly itself. After opening up unit found that the wire harness that connects to the heating assembly is damaged and not connected to the heating assembly at all. Checked for continuity on heating assembly and heating assembly is giving continuity. Will need to order wire harness. Will return when parts are available to repair. Sr 7733145596 ; ordrng 1 W10422436 (Upper harness) and 1 W10498561 (Lower harness)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS00
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of uneven oven cavity temp, inefficient preheating, inability to maintain operating temperature, and intermittent power failures. Arrived to discover the following 2 error codes: F1E1 (Internal Oven Appliance Manager Failure) & F1E0 (Oven User Interface Failure). As per WP Tech Sheet & Techline (SR#7733147289 Steve), the repair can only be made by replacing ACU & UI. Ordering UI Panel (W10588726) and Control Board (W11179310) to resolve issues. UI Panel shows OOS. ; rqstng P&A on 1 W10588726 (UI Panel), ordrng 1 W11179310 (Control Board (w/ Power Supply))
We serviced a
KITCHEN AID DISHWASHER
Model KUDE70FXPA5
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of random beeping during operation of dishwasher and melted wiring harness. Found section of moisture barrier on UI Panel cracked and missing. I believe moisture and heat are interfering with UI Panel. Confirmed melted wiring harness inside door panel. Door panel also has missing screws and one that will need to be drilled out. We will need 5 Screws (WPW10348409). Customer has opted to contemplate replacement vs repair. In the event that customer chooses to repair this unit, we will need all of the aforementioned parts. Job complete. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of washer being stuck on drain with door locked. Previous tech diagnosed as ACU failure. Confirmed diagnosis and replaced Electronic Control (W11201292). Customer added complaint of detergent not dispensing through cartridge. Verified 120v ac sent from DP2 on secondary board, observed detergent pump running, and confirmed that detergent is dispensing. Should customer complaint regarding detergent persist, we would want to return with dispenser (W10862190). Unit testing good, job complete.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78240
Garry
Job Details: 03/09/2022
Previous visit found cracked glass cooktop. Replaced Cooktop (W11051484) and tested unit. Unit testing good. Ordering Tape (WP8286642) to seal around edges of cooktop, as this part is obviously needed but was not shown on parts diagram. Please schedule for soonest availability once parts arrive. (K11IUW1DP1). ; ordrng 1 WP8286642 (Tape)
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found that the control is showing a stuck keypad error code and showing a cooktop hot indication verify that every infinite switch is good after unplugging unit and plugging it back in the hot surface light indicator disappears but if you flick the infinite switch on it does not go away this appears to be a control issue cannot get oven to work whatsoever all buttons on the keypad or down. Looks like theres one control will try to attempt to snag it if it is not there will update customer with information on backordered part; ordrng 1 W11564652 (Control)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIP15PRXX1
Near San Antonio, TX 78209
S
Job Details: 03/09/2022
Upon arrival customer stated unit would him loudly. Found the recirculating pump to be faulty. Ordering 1 2313702 to resolve issue. ; ordrng 1 2313702 (Pump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
Model Number: WED7300DW1 Serial Number: M61510969. Our customer had a situation in which a vacuum attachment feel down into the dryer venting when cleaning the lint trap area. I removed the back panel, terminal block cover, vent tubing and the assembly lint chute. I removed the attachment, vacuumed out the back of the unit and surrounding areas and reassembled. This unit is now fully functional.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2022
Installed new control. Tested unit on bake. Unit reaching 350. Broil is working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Customers concern is the tubing for the water reservoir is not coming out cold enough verified 46 Degree temperature for today changed out diffuser as per last text diagnosis although I did not see anything wrong with it ordering control and thermistor to follow up with customer have the damper all the way open with the fridge set to recommended will clock temperatures again to see if this made a difference if not we will go forth with diagnosing control and thermistor; ordrng 1 W11203924 (Control box) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
I called our customer to let him know I was on my way and to inform him that the unit is showing out of warranty in entitlements. I explained that I would need to take a picture of the receipt with a date and model number on it. He purchased this unit from a small appliance store and the receipt does not have a date or model number. This could end up being an e pensive repair if the control display is not working. He will contact the appliance store that he bought this from to secure a proper receipt, then call us back for a rescheduled appointment. I would pre-screen a control and a console for return trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
I replaced the water line and installed the water pressure regulator. The unit is now dispensing water at 8 ounces in 8 seconds with the bypass. This unit is fully functional now. This should increase ice production. I went over some care and use with our customer and went over noise concerns in the owners manual.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78249
Jim G.
Job Details: 03/09/2022
Replaced all parts sent. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
The RC is at 52 degrees F and the FC is at -6 F. On test 6 for damper I found that the damper was not opening. I was able to help it along with my screw driver. The damper was sticking explaining the intermittent high temperatures in the RC and lower temperatures in the FC. This unit will need a new jazz board and damper control. Parts replaced. The fresh food section temperature was down to 39 degrees F about 45 minutes after repair. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78223
Jay
Job Details: 03/09/2022
Ran service test and all passed. Checked continuity of defrost heater and evap motor. No issues. Ordering main control board and ui board. ; ordrng 1 W11546684 (Thermistor clip) and 1 W11449482 (Main control board) and 1 W11518204 (Ui board)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
S
Job Details: 03/09/2022
Upon arrival customer stated unit would not cycle through. Tested unit and found a faulty lid lock latch assembly. Ordering 1 W10682535 to resolve issue. ; ordrng 1 W10682535 (Lid lock latch assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78245
Jay
Job Details: 03/09/2022
Arrived and checked for error codes. None found. Pulled off all drain lines and checked for clogs. Found some socks and coins in tub to drain pump hose. Cleared line. Checked drain pump. Found a few more coins. Cleared pump. Ran diagnostic cycle and a quick wash. Unit filed and drained as intended. Checked for error codes. None found.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
Our customer had never received an owners manual or Quick start guide. Therefore they have been operating in Spanish language and did not know how to reset it. I have reset the language back to English with a factory reset. I found that the semi-rigid dryer venting was not secured to the back of the dryer correctly. I fixed this with a Whirlpool zip tie WPW10339879. This unit is fully functioning as designed now. I emailed our customer the owners manual they did not receive.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/09/2022
Tested unit. Heater has gold bushings. Replaced heater following service pointer. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found that the customer has a bad electrode. Customer to call in if they want to continue with repair.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78244
Daniel
Job Details: 03/09/2022
Correct adress is 4699 Via Sonoma trail. Upon calling customer to confirm time of arrival customer stated there was no point in coming without parts. Customer stated oven door glass was broken and asked if we could just order part. When trying to order glass customer called back and stated the whole door was missing when he went to look at it. Ordering all door components and will return when parts are available to repair. ; ordrng 1 W11455430 (Stainless glass door assembly) and 1 W11110499 (Door handle) and 2 W10639067 (Door hinge)s and 3 W10831019 (Screws)s and 1 W11455086 (Assembly window pack) and 1 W11455100 (Inner glass) and 3 WPY706189 (Screw)s and 3 W10828565 (Screw)s and 1 W10853628 (Glass bracket) and 3 WP90767 (Screw)s and 1 W10812024 (Glass bracket) and 1 W11025615 (Glass bracket) and 1 W11178521 (Badge), ordrd 1 WPW10709147 (Glass frame)
We serviced a
LG WASHER
Model WM2688HNM
Near San Antonio, TX 78212
Chris S.
Job Details: 03/09/2022
Customer stated that the washer was still leaking and got air code FE. Found issue to be stuck control board had to reboot it did a cycle and watch the whole wash everything working as I now know for the issues no leaking either.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit trips breaker at least once a day. Checked unit over to find issues with electronic control, power inverter and additional electronic control. Ordering all 3 to resolve the issues. Power inverter is oos. ; ordrng 1 DA92-00615B (Power inverter) and 1 DA94-03040E (Electronic control) and 1 DA92-00795A (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/09/2022
Tested unit. Not heating. Found bad thermal cutoff. 75 labor. Need to replace thermal switch.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 03/09/2022
Customer indicated that there was a faint squeaking in agitation cycles. I could find not issues with machine. There were no stored error codes or unusual sounds during any cycle. I have asked that customer take video is at all possible to pinpoint the issue should it arise again. I have recalibrated the machine in the meantime.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
S
Job Details: 03/09/2022
Upon arrival customer stated unit would not heat. Upon testing verified a faulty thermal fuse and thermostat. Replaced parts with truck stock and tested unit. Unit functions as designed. No further issues at this point.; used 1 3977767 (Thermostat), and 1 3392519 (Thermal fuse.) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/09/2022
Our customers FC LED went out of specifications. I replaced the LED with a new one. The unit lighting is now fully functional.
We serviced a
QUASAR MICROWAVE OVEN
Model MQ7785YW
Near San Antonio, TX 78239
Daniel
Job Details: 03/09/2022
Customer reported microwave not working. After multiple inspections found that microwave was stuck in the clock setting to change time. Adjusted clock to correct time. Microwave now is able to start up. Tested microwave multiple times. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Upon arrival verified the freezer door was needed. Part is OOS.; ordrng 1 12977878BQ (dor-fip) and 1 W10436252 (frz door gasket(blk))
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Upon arrival found the new panel to be cracked. Ordering another.; ordrng 1 W10645847 (panl-cntrl)
We serviced a
KITCHEN AID RANGE
Model KFDC558JMH
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Installed burner head, manifold, and orifice to resolve all issues. Unit is now functioning as designed. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 03/09/2022
Replaced heating element as part of recall. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Drew
Job Details: 03/09/2022
Upon arrival called tech line spoke with Steve received sr#7733139976. Found issue to be ice maker and inlet valve, replace both parts and no further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/09/2022
Complaint is that breaker will trip intermittently once or twice a week. Called tech line. Max amp draw is 4 amps when heater energized. Tech line suggest customer has a weak breaker. Suggest customer replace breaker. Unit is working as designed. Job complete. Sr 7733117431
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED606GSS01
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found the glass portion to be partially separated from the bracket which is causing the popping noise Im verified on the other corners at the bracket is sealed to the glass portion must replace glass top assembly to resolve this issue ordering bezels; ordrng 1 W11051487 (Glass Top) and 6 W10853046 (Bezel)s and 1 WP8286642 (Seal/tape)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78224
Jay
Job Details: 03/09/2022
Customer states it wasnt working properly. Customer ordered and replaced wire harness already. Tested unit and working properly.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/09/2022
Customer stated unit started flashing f9e1 long drain during cycle. Found cause to be faulty drain pump as the impeller broke off the shaft. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 03/09/2022
Customer stated the freezing light went out again. Furnish to be faulty LED module re-ordering lights.; ordrng 2 W10695459 (module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Antonio, TX 78233
Daniel
Job Details: 03/09/2022
Customer reported unit not cooling. Upon arrival found unit at room temperature with no cool at all. Replaced start device with one I had in truck stock. Compressor now kicked on and cool air is flowing through unit. Advised customer to wait about 48 hours for refrigerator to get to correct temperature before putting food back in. Unit now functioning as designed. ; used 1 8201786 (START DEVICE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Sebastian
Job Details: 03/09/2022
Found that the ice seems to be melting and refreezing after the fact the icemaker does not appear to be leaking or overfilling ordering gaskets for the icemaker also found that in test mode the icebox fan is not producing any air ordering icebox fan as well; ordrng 1 WPW10291905 (Seal) and 1 WPW10280988 (Gasket rear supply) and 1 WPW10320706 (Gasket rear return) and 1 W10846539 (Icebox fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY07
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/09/2022
Customer stated ice maker would not work for days at a time after losing power for a few hours. Found cause to be ice maker motor stalling. Replaced ice maker to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78239
Douglas H.
Job Details: 03/09/2022
Customer stated unit not cooling properly after repair. Tested unit to find issue with new compressor that was just installed also found 3way valve not functioning properly. Temps were good in rc compartment and freezer was too warm. Ordering compressor and 3way valve to resolve the issues. Both parts oos ; ordrng 1 W11025999 (Compressor) and 1 W11594657 (3way valve)
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near San Antonio, TX 78218
Daniel
Job Details: 03/09/2022
Customer reported clothes still coming out damp/wet when in the dry cycle. Called techline. Checked for error codes and found none. Techline had me run a test to see if clothes were hitting the sensors when in use. Towels were riding towards the front of the dryer. Techline stated to adjust the legs to where the clothes get fed towards the back so they can hit the sensors. Techline also stated they did not have the proper vent installed. Customer had a spring aluminum accordion style vent and techline stated a solid metal vent was needed on the unit for best venting and for safety issues. Tested heat coming out of dryer when in delicate mode and dryer was giving out the proper heat. Adjusted legs and told customer about the new vent she would need. Customer also stated the vent goes out through the roof. I let her know worst case it could possibly be clogged and need cleaning. Other than that unit is functioning as designed and heating as needed.SR 7733140511
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Schertz, TX 78154
Chris S.
Job Details: 03/09/2022
Customer stated dishwasher was given an F2 E2 error code. Replaced UI housing tested unit everything working as I now no further issues
We serviced a
MAYTAG WALLOVEN
Model MEW9630AS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/09/2022
I removed the unit partially from the cabinet, installed the new thermal fuse. Tested unit. It is now powering on and heating as designed.on the upper oven but not on the lower oven. We will need to replace the TOD.; ordrng 1 WP4449751 (TOD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78230
Sebastian
Job Details: 03/09/2022
Found that products on the front left-hand side of the unit do appear to be frozen found a temperature in freezer of one to 2? running at normal temps ordering damper and thermistor for refrigerator also ordering gasket for freezer section to resolve oyster issue as the gasket looks to be very rough also found that switch for the left-hand side door is broken; ordrng 1 W10316760 (Thermistor rs) and 1 WPW10436253 (Gasket) and 1 WPW10196393 (Damper) and 1 W11396033 (Switch)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near San Antonio, TX 78216
Jim G.
Job Details: 03/09/2022
No error codes present. I verified voltage to element and 12ohm resistance. It is the upgraded version. I educated on use of rinse aid. No further issues. Also installed unit properly as a courtesy. Used wire tie to secure ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Converse, TX 78109
Chris S.
Job Details: 03/09/2022
Replace LED module tested and everything working as designed no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Victoria, TX 77904
Michael
Job Details: 03/09/2022
The tub was full of water on arrival. Plugged the appliance in and it wouldnt do anything, no error codes, the drain pump is not activating. I empty the tub with my shop vac, no obstruction in the drain pump, put it back in place and tried to do a drain and spin, it locked and looked like it was going to start but nothing happened. Ordered the control, console and drain pump. ; ordrng 1 W11399437 (Pump) and 1 W11406492 (Control-Pnl) and 1 W11519742 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mathis, TX 78368
Adam
Job Details: 03/09/2022
Customer complaint of unit Making thumping noise during operation. Inspection of unit shows support roller has failed. Replaced rollers tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Victoria, TX 77904
Michael
Job Details: 03/09/2022
F5E1 lid lock failure, F7E0 loss of power, cleared error codes, tested the lock, the latch has failed , needs to be replaced. Installed new latch, calibrated the appliance and ran diagnostics, the appliance is locking and working normal