Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer complaint is that the freezer pops when opened from the left side, freezer drawer is also off centered when opened from that side. Will need slides.; ordrng 2 W11265130 (slide)s"
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Complaint is humidity and condensation accumulation especially when using clean cycle. No errors fan running correctly. Used installation specs to check if unit is installed where it can vent all measurements were accurate called techline spoke to Joel SR 7729822770 went over measurements checked vent in back made sure cabinet is sealed. Per techline unit operating as normal. Moisture is normal when moisture is removed from food in oven. Was advised to let customer know that they can cover food if they see moisture appear, unit operating as designed."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW8500DW0 "Customer complaint is that the unit will sometimes not spin at all and has to be unplugged and plugged in a couple of times to make it work, when it does spin it makes a really loud noise. Entered diagnostics and found error code F2E1 stuck button. Ran unit through automatic test. Unit would not agitate and during spin, only the washplate moved and made a loud popping sound during movement. Unit would not proceed past step 18. Advise replacing gearcase, clutch and slider at a minimum. Quoted customer cost of repair. Customer will look into replacement options. Collected service call fee."
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Removed freezer door removed module Used service kit connected wires to new module reassembled tested all functions all operations normal.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Customer complaint is that the unit will no longer power on. Verified issue. Unit does have power. Will need to replace controls.; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced valve. Tested unit. It is now dispensing water. When I tested the ice maker side I noticed that the ice maker arm was set incorrectly. I reset it. However I found that the ice maker is not harvesting or dispensing. It was likely spinning constantly and burned out. Part ordered. ; ordrng 1 WPW10300024 (icemaker)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KFIV29PCMS03 Replaced adapter. Issue resolved. Collected Ted service fee.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ4 "Replaced fuse, filter, and control. Tested to complete. Unit is good to go."
Near San Antonio, TX 78217
Jim G.
Job Details: 01/27/2021
MW-HOOD COMBO MAYTAG MMV5208WB1 Steve SR# 7729769511 advised to replace the piston assembly. ; ordrng 1 W10197758 (Piston Assembly) and 1 W10553850 (Main Harness)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/27/2021
DRYER AMANA NED4655EW1 "Customer complaint is that the unit is still making the same noise when clothes are put into the unit. After running unit with door open, found that the drum is warped. Will need to replace drum.; ordrng 1 W10899578 (drum)"
Near San Antonio, TX 78232
Jim G.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 Replaced all parts. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/27/2021
RANGE JENN-AIR JDRP436HL00 "Customer stated unit leaking gas from right front burner, used a gas leak detector to locate the leak. Couldnt locate or even detec a leak with the gas detector. No further issues at this point."
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG505M0BS0 Customer stated that the issue is a broken outer glass door. Customer stated to bill the company directly.; ordrng 1 WPW10535793 (glass-door)
Near La Vernia, TX 78121
S. L.
Job Details: 01/27/2021
WASHER SAMSUNG WF42H5200AW/A2 Removed drain pump from unit freed old filter replaced with new one tested all operations normal no leaks.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHEN AID KUIS15NRXB0 "Customer stated unit appeared as if hadnt been cleaned in a very long time, they just bought the home. Upon inspection of unit found it in a severe needing of cleaning. Ran through diagnostics testing to check unit, found internal drain pump not functioning. And internal hoses recommended to replace those as well. Quoted 458.69 for P&L (200 labor includes cleaning fee) customer wishes to proceed with repair. Ordering drain pump and both internal hoses to resolve the issue. Pump on b/o. Collected Sc. ; ordrng 1 WP2185626 (Hose) and 1 W10863947 (Dispenser tube) and 1 WP2313705 (Drain pump)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM02 "Last tech suspected a leak in SS, ordered a compressor just Incase. Re diagnosis of unit to find compressor locked up and shot oil in the system. Replaced compressor to resolve the issue. Unit testing good now and began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Replaced wrong spuds on unit, tested to complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the dishwasher was not installed properly. Found unit to be missing mounting brackets. Installed mounting brackets from truck stock. Tested to complete. Unit is good to go.; used 2 WP8269145 (BRACKET-MTG) from stock
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4605EW0 Installed new control. Able to get into diagnostics. Not reading basket speed. Will need new actuator. ; rqstng P&A on 1 W10913953 (actuator)
Near Shavano Park, TX 78231
Douglas H.
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW2 "Last trip found failing actuator. Replaced actuator to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point."
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced drain pump. Cleaned out drain hose. Unit is now draining well and fully functional. Our customer said yes to our survey.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Complaint is control will turn off intermittently. No label on unit for model and serial. Called tech line. Sr 7729834529. Label was removed by a service company to follow service pointer for having wrong information on label. Will need to replace control to correct cooling issue. ; ordrng 1 W11446726
Near San Antonio, TX 78207
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KBFN402ESS00 "Last trip found hinge screw broke off into top hinge. Replaced upper hinge, upon trying to install new screw found screw ordered was too small, used an extra screw I had in my tool box to fully resolve the issue. Unit now testing good. Collected part cost for hinge."
Near San Antonio, TX 78253
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Last tech found faulty compressor, verified issue. Replaced compressor to resolve the issue, vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 W10890291 (Lock ring fitting 8/1.8) from stock"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCCP30MA-1SU Last trip found faulty hinges. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/27/2021
BUILT-IN M/W JENN-AIR JMDFS24JL00 Called Joel from Whirlpool Techline. Izzy can be caused by door stop piston secondary switch. I’m ordering all related parts as well as wave guide cover. ; ordrng 1 W11201804 (piston) and 1 W11202128 (covr-inlet) and 1 W11305909 (switch) and 1 W11305909 (switch) and 1 W11397156 (SWITCH) and 1 W11397156 (SWITCH) and 1 W11397156 (SWITCH) and 1 W11444621 (GEAR ASM )
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dispenser door broken on unit. Replaced dispenser to resolve the issue. Unit testing good now. No further issues at this point.
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
VENTHOODS WHIRLPOOL WVU37UC0FS0 Last trip found broken fan blade. Replaced blower wheel to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
RANGE KITCHENAID KDRS483VSS04 Reset door. Removed front panel. Called Tech Line to locate the control board and address door latch problem. Found arcing on poet cord at terminal block . Exposed wire and burned hole through plate. Whirlpool provided a new authorization of KUK8600WPL1. SR # 7729561844; ordrng 1 W11029221 (Door latch) and 1 WP9761958 (Terminal block) and 1 W10145397 (Panel) and 1 9759721 (Insulator terminal box) and 1 W10239444 (Seal am) and 1 W10618712 (Cover access) and 1 PT500 (Power cord)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN SCN60GA1SS "Customer wanted unit cleaned and stated unit holding water. Found that to be caused by a clogged drain line, in clogged drain tube to resolve that issue. Upon starting clean cycle noticed that the ice breaker bearing is shot and caused staining throughout the unit, such as basin and ice deflector. Quoted near 1300 for repair. Customer didnt want to proceed with repair. Customer also had me look at an LG washer while in home (new ticket wouldnt go through) collected Sc for both No further issues at this time"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
COOKTOP ELECTRIC JENN-AIR JEC4536BB Last trip found cracked cooktop. Replaced cooktop to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB4949SHZ0 "Last trip found faulty console, door latch and control. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point. Diagnostics was done prior to warranty expiration. Per Sb web warranty expiration was 11/6/2020, diagnosis was 11/5/2020. This repair is covered under warranty."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Tested unit. Not draining. Found wiring to drain pump was damaged. Repaired wiring to pump. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new control. No issues during testing. Job complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTE254ESS1 "Installed all new insulation around and under dishwasher, 4 layer insulation is needed. Ordering to resolve issue.; used 1 W10526105 (4 layer insulation) from stock"
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 Tested unit. Noise during spin cycle. Found wire harness. Loose causing noise issues. Secured harness. Noise is gone. No further issues. Tested to complete.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found bad bi metal defrost in freezer, spoke to customer about issue. Customer stated they will contact office if they want to continue service. Job complete.; rqstng P&A on 1 W10772353 (Evaporator Cover Assembly)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRSC500ESS01 Replaced refrigerator door due to dents after replacement no issues with door. Checked ice maker found ice maker tray cracked ordering ice maker to resolve issue.; ordrng 1 W11130444 (Ice maker)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 Installed door seal. No further issues. Tested to complete.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Customer complaint is that the light in the freezer is not working. Verified issue. Lights in top of refrigerator are not working either. Will need light module for freezer section.; ordrng 1 W10695459 (module)
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MHW6630HC0 Installed ew dispenser. No leaks during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
DRYER MAYTAG MEDX655DW Tested unit. Not heating properly. Found hi limit was tripped. Reset hi limit. Good heat good airflow. No further issues. Tested to complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 Tested unit. Good agitate. Will not spin. Gearcase not grabbing splines on basket. Will need new basket and washplate. ; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/27/2021
DRYER MAYTAG MEDB855DC4 Our customer had one our two occurrences of a load noise. I was unable to replicate. Ran diagnostics. I explained to our customer that there was perhaps a temporary object that started noise in the unit but is now gone. Asked her to monitor and take a adjourned recording if it returns. This unit is functioning as designed.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the unit is still making the vibrating noise in the back of the unit. Did not hear the noise while in home. Did notice that there is no fan blade on the condenser fan motor. Did not find a fan blade or pieces of a fan blade in the compressor area. Fan blade was likely forgotten during manufacturing. Ordering fan blade. Noise could be coming from overheating of compressor due to no fan blade.; ordrng 1 WP12825803 (blade)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Called Tech Line again. Our customer is still having a problem. It could be either the dispenser or spray arms. I tested unit without soap and I noticed that the middle and top spray arm are not moving. I called Tech Line again. Talked to Leon. Its wave force. We need to considerably lower the soap amount.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
WASHER WHIRLPOOL NTW4516FW3 "Replaced shocks. RN calibration, automatic test mode and manual for spin and agitate. Unit is now fully functional. Ran diagnostics with no fault codes."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
MICROWAVE OVEN KITCHENAID KOCE507EWH11 "Duplicate ticket Replaced ui on microwave/oven combo after replacement ui did not turn on, called techline stated bad wire harness coming from control to ui. Ordering harness to resolve issue. SR7729828464"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 "Replaced control board on refrigerator due to door alarm going off after replacement no issues, no noise heard. Job complete."
Near Rio Medina, TX 78066
Richard G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer complaint is that the unit is no longer cooling. Found issue to be with harness and thermistor. Ordering parts. Collected service call fee.; ordrng 1 W11501934 (HARNESS) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Unit not draining, checked float switch ; ordrng 1 W11255994 (Float switch) and 1 W11497943 (Drain pump)"
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Found unit to have a bad sump pump motor, replaced and tested to complete."
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG320M0BS3 "Unit is tripping the breaker soon as it is plugged in, will need control ; ordrng 1 W11126814 (Control)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
OVEN ELECTRIC (D KITCHEN AID KDRS483VSS03 Customer stated that the issue is the light sometimes remains on when the door is closed also affects heating. The switch on the right oven door is not depressed fully when the door is closing. Unit needs a new switch/latch. Ordering parts to resolve issue.; ordrng 1 W11029221 (Door latch)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Previous visit found faulty water valve. Swapped out with new parts to resolve issue. No further issues at this time.
Near San Antonio, TX 78247
Jim G.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 Unit has several issue the gearcase is squealing. Actuator my also be failing. ; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W10913953 (Belt)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/27/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Temperatures in FC are within acceptable range. Found that the unit has food blocking air flow pin the center. Picture included. Found that the foundation of the home is slightly unbalanced. As a result, I found that the unit is not balanced correctly. I tried to balance it in spite of the uneven floor but it caused the other side of the refrigerator to creep. I suggested using a shim on the right front of the refrigerator. This unit is fully operational and is only making a sound when the compressor is running when out of balance. My adjustments made it better but it could come back because of the uneven flooring. I used a Zip tie WPW10339879 to help keep some of the wires away from the compressor better.; used 1 WPW10339879 (Zip tie) from stock"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG505M0BS3 "Unit oven door, screw fell out of handle holding the right side of the door together. After locating the screw, resecured handle and oven door properly. Unit testing good now. No further issues at this point."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW9451XW00 Customer stated unit showed f21 long drain. Verified error code. Checked drain filter to that filter completely clogged up. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. Collected priority Sc.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/27/2021
WASHER MAYTAG MVW6230HW0 Customer complaint is that the unit is showing an F7E1 code. Entered diagnostics and verified fault code. Will need control that is on order. Customer is not happy that I did not have the part for the repair. Will be contacting the office shortly.; O-emld tckt
Near Terrell Hills, TX 78209
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 No voltage issues just another led failure. Replaced with new module. Issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 Customer stated that the issue is the unit is not cooling in the refrigerator section. Unit is cooling adequately in the freezer section. Refrigerator Thermistor did not pass check in diagnostics. Ordering parts to resolve issue.; ordrng 1 W11395558 (Service kit) and 1 W11442053 (UI)
Near Helotes, TX 78023
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JB36NXFXRE installed icemaker arm. No payment required per AE.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/27/2021
RANGE MAYTAG MGR6600FB1 Replaced rail. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Customer stated they had a RO water pressure adjusted and since then the unit makes too much ice. Found issue to be caused by faulty bin thermistor confirmed in diagnostics. Collected service call. ; ordrng 1 WPW10511923 (Bin thermistor)
Near Boerne, TX 78006
Colton B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was ice skating UCB under ice bin. Finding issue to be that ice maker is over filling and ice maker facia was not seated properly. Ordering new ice maker, valve and IM facia. Will call customer when parts come in. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy) and 1 WPW10553630 (escutcheon)"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE505W0HB2 Checked range found terminal block lines burnt off ordering main harness to resolve issue. ; ordrng 1 W11134842 (Main harness)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified missing frame screws and trim for right side. ; ordrng 1 W10536162 (Right trim) and 1 W10536162 (Trim kit screws)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MFT2976AEM00 Delivered compressor. Closed ticket.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found water not turned on, ran through diagnostics and test passed. Heating element is working. Moved the rinse aid to max release it was on its lowest setting."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FW1 The unit started working when our customer found that there was a object in the lid lock. No need for repair at this time. Nothing charged.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBSD608EBS01 Customer stated the issue is there is one light out in the refrigerator compartment and all lights out in the freezer section. Found issue to be faulty LED module. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
REFRIGERATOR LG LSFXC2476S00 Sealed system issue. Compressor is functioning and evaporator fans are functioning. No frost pattern.
Near San Antonio, TX 78245
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer evap is completely frozen. Will need thermistor and motor fan harness. ; ordrng 1 W11032800 (Motor evap) and 1 W10316760 (Thermistor for freezer)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/27/2021
WASHER MAYTAG MVWB835DW5 "Checked washer found oil leaking from gearcase splattered on inner washer walls, ordering gearcase and lid lock to resolve issue.; ordrng 1 W10787878 (Lid lock) and 1 W10868473 (Gearcase)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMW2430DS01 Swapped out control with new parts to resolve issue and unit powered on immediately. Testing good with no further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE515S0EW "Issue was cracked cooktop. Replaced cooktop, unit tested good."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
REFRIGERATOR SAMSUNG RF23J9011SR "Issue was ice in the ice room. Replaced bin and ice maker. Used silicone to seal up seam in the ice room. Put everything back together, unit testing good."
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDFE204ESS0 Customer stated that the issue is the unit is not completing cycles. Diagnostics revealed error codes F7E1 F6E4. Found issue to be faulty float switch. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10195039 (Float switch)
Near San Antonio, TX 78216
Tommy B.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Customer stated that the same issue returned. Unit needs a new lid latch assembly. Ordering parts to resolve issue. ; ordrng 1 W10682535 (Lid latch)
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 "Unit is working as designed, no issues to fix."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW87HEDW1 Customer complaint is no hot water on certain settings when set to hot. No error codes were found for this issue. Finding issue to be a faulty control. Ordering new control and panel to resolve issue. Will call customer when parts come in. ; ordrng 1 W11096963 (cntrl-elec) and 1 WPW10750477 (panel-cntl)
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "This unit has now been intermittently stopped working and there have been light problems. When the deli control is unplugged and there are power problems and other loads not working this calls for either a new control or power control. According to Whirlpool Tech Line there is no definitive way to determine, so both will need to be changed. Since we are now having light issues, I have ordered a led control and module as well.; rqstng P&A on 1 WPW10624574 (Control Electronic) and 1 WPW10675033 (Control electronic) and 1 W10804160 (Led control), ordrng 1 W10695459 (Module), states that autho needed"
Near San Antonio, TX 78255
Richard G.
Job Details: 01/27/2021
DRYER MAYTAG MED6000AW0 Replaced the heating element and the cutoff. Tested to complete. Unit is good to go. Collected parts and labor. Thermostat was wrong part in bag.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WEE510S0FS2 "Cosmetic issue is on the user interface, not covered under warranty. Customer is going to contact whirlpool to see about covering part."
Near San Antonio, TX 78216
Jim G.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Will replace control once it arrives. Please contact once it is available. ; schdld next appmnt for 1/29 FRI !
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Leveled out unit, door is shutting hard due to weight in door and not leveled correctly."
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Linked over to app. Issue resolved.
Near San Antonio, TX 78227
Justin
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW1 "Cheeked for fault codes, only see F0E5. Ran diagnostics and calibration on unit. Unit finally showed me inlet water fault, replaced water valve. Unit is good to go."
Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
VENT HOOD UNKNOWN WVW51UC0FS2 Arrived open box removed protective film found small dent in bottom right front corner showed customer he did not want it installed and wanted part reordered reordered part. ; ordrng 1 W11328682 (Chimney)
Near San Antonio, TX 78239
S. L.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4850HW0 Unit turns on but not heating again removed rear panel verified voltage checked connections and for open circuits found open thermal cut off again. Customer states he cleaned vent from roof to wall. But same vent hose installed which is partially crushed. Called tech line spoke to Rick sr 7729772975 verified airflow internally is good but vent to wall is obstructed. Advised customer this is cause. Per techline replace thermal cutoff again replace operating thermostat and heater also i bent up deflector near heating element . Customer to fix ventilation issue call when parts come in.; ordrng 1 WP3387134 (Thermostat) and 1 W10900067 (Thermal cutoff) and 1 279838 (Element)
Near Pleasanton, TX 78064
S. L.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found RC evaporator frozen over left side defrosted tested thermistor in ice water 8.3k ohms. Did test 4 frost paterrn correct valve working called tech line Sr 7729846987 was told since evaporator cover is cracked this is most likelihood cause everything else working correctly. Advised customer i will need to replace cover for that and thermistor and missing screws, Let customer know that there is possibility additional parts may be needed and they are responsible for all parts on unit at time of service. ; rqstng P&A on 2 67006425 (Screw)s and 1 W11211387 (Evaporator cover) and 1 W11190819 (Thermistor cover)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Replaced fuse and TOD for bottom oven unit. Issue resolved. United tested properly thereafter.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Replaced console. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/27/2021
WASHER MAYTAG MHW6630HW1 Contacted techline spoke to Ed SR# 7729835883 together we were able to verify a use & care issue. Referred to customer experience number.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR SAMSUNG RS25J500DSRAA "Checked refrigerator found freezer having ice build up at bottom of freezer, checked evaporator found small ice build up under evaporator right side causing leak, removed build up refrigerator working as designed. Job complete."
Near Floresville, TX 78114
S. L.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMC2430IL02 With 2nd tech replaced hinges arm and doors tested door opened better found bent side rail. ordered right side rail; ordrng 1 W10416255 (Rail right side)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Prior to arrival called customer to state time of arrival no answer left voicemail. Arrived at customers home. Customer stated they longer need service. Job complete.
Near Adkins, TX 78101
S. L.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5105HW0 Found loud screech in spin no errors found oil from gear case leaked on belt motor and pulley ordered all 4.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11026785 (Motor)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 "Checked washer found only spinning washplate when in spin , found broken gearcase . Washer will need gearcase and cam to resolve issue. Collected service call fee. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"