We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
Our customer has a hole in their agitator/impeller/washplate. Picture included. This preventing the agitator from functioning as designed because it was not designed to have. Hole in the location of the raised fin. Part ordered.; ordrng 1 W10752283 (Washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"Our customer is having problems with the lighting. I used jumpers to determine that the upper right freezer and upper left fresh food section LED Modules are bad and will need to be replaced. Our customer also has a problem with the water dispense pushing the flow of water slightly to the right. As a courtesy I made a assessment for him so he can attempt self repair. Kitchen Aid told our customer that they would cover the lights although we have no authorization. However, we had a Technician that replaced two Led Modules and a led control board on 12/16/2020. These parts should be covered on the 12 Month OEM part warranty. I did inform our customer that there is a slight possibility that this parts coverage could come back denied however, highly unlikely. Which LEDs were actually changed out is not definitive. rqstng P&A on 1 W11462342 (LED Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"The model number was off slightly and the serial number was off considerably. I have updated the model WTW6120HW0 and serial CX2600842 numbers and took a picture of the receipt. Unit is in warranty. I entered diagnostics and received no errors. Our customer is concerned that they see suds during the rinse cycle but not during the wash, even with hot water. They are also hearing a squeaking sound at the beginning g of the spin. I ran service diagnostics cycle and all loads functioned as designed. I heard no abnormal sounds during the transition into spin. I was able to replicate the squeaking sound in the spin test. It is a squeaking sound when transitioning to higher speed. This does not sound normal from my experience. During component activation the oxi valve did not initiate. During Add Min Water Level Turn on Heater nothing happened. Nothing on recirculation pump. This unit might not have theses features. Both speeds of agitate. During component activation both the medium and high spin would not initiate. I spoke with Austin, Senior Technician at Whirlpool and went over my findings. This model does not have the recirculation pump or oxi valve. This unit will need a new Control unit assembly, belt and pulley. SR# 7731024886. Control showing OOW.; ordrng 1 W11543998 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/17/2021
Complaint is fan will turn on automatically while cooking. Called tech line. Sr 7731025017. This is normal operation. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Replaced faulty heater grid. Issue resolved. Unit tested properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WALLOVEN
Model KEBS109BSS0P
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
I replaced the thermal fuse. It appears the TOD was not needed after all. Issue resolved. Collected parts and labor.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
The control board sent was incorrect Reordering part and verify the proper board. Please contact ASAP once part is available for install. ; ordrng 1 W11179310 (Oven Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Verified a visibly damaged heater. ; ordrng 1 W10518394 (Heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
"Verified there was an issue with actuator, Ive replaced the actuator and the cam assembly as a precaution. Issue resolved."
We serviced a
JENNAIR DISHWASHER
Model JDB1105AWS
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found that the unit was working as it should I try to determine if everything was wrong with it as the last technician diagnosis is needing a control although everything is working fine I did notice that the drain pump is very noisy but it is functional drain pump is discontinued at this point so I cannot change it giving customer go ahead to run unit. Collected service fee for this call and the second rate service fee for call number 89806
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Sebastian
Job Details: 06/17/2021
"Was not able to make unit spin or agitate via diagnostic control, checked capacitor 44 microferrad motor showing 12 ohms when it should be 5/6. Control is also trying to spin unit or attempt to move basket even when not actuating any of the modes.Ordering control and motor; ordrng 1 W11320238 (Control) and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
"Issue was warped drawers not allowing the unit to close properly. Went to install new drawers but customer could not make appointment. Customer said to just leave parts at house and they will install them. Since it is just drawers, I obliged. Left drawers on porch and took pictures. The new parts should fix closing issue."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 06/17/2021
Customer stated lower oven doesnt heat properly. Found broil element coming on but bake element not functioning. Quoted 299.85 for p&l plus tax (labor 180) total 417.57 with sc. collected sc. customer wishes to proceed with repair. Ordering bake element. Scheduled for soonest availability ; ordrng 1 WPW10207398 (Bake element)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found at the terminal block had a burnt wire on it it is burned the wiring to the unit and the power cord requesting a customer provide new power cord and not hook it up until I come to do the repair unit has been temporarily repaired for the time being; ordrng 1 279320 (Terminal kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 06/17/2021
"Last trip found faulty control, microwave control, and console. Removed unit from cabinet with assistant to replace all parts. Reinstalled unit in cabinet with assistant. Resupplied power to unit to test. Unit is functioning as designed now. No further issues at this point. Advised customer to connect unit to WiFi and to install any and all updates that are done over the air."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
"Found e2 error code indicating bad motor on icemaker, verified good power to im, replaced icemaker and tested, good to go. Collected service fee parts and labor. 109.00, 102.45 labor, IM 158.41, total collected 400.37."
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near San Antonio, TX 78238
Sebastian
Job Details: 06/17/2021
Customers concern with the unit is that it was making screeching noises among other noises. Was not able to reproduce the noise after doing a manual check of the drum and pulling unit out and removing venting. After adjusting ventilation unit no longer whistling needed zip tie to address knocking of wires. Was not able to reproduce screeching noise asking customers to get video if possible. At the moment unit is working as it should.; used 1 8567668 (Tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED9620HC0
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced door got door control panel to connect to WiFi customer was having issues with his app. Customer stated that he is gonna call technical support.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Zachary
Job Details: 06/17/2021
Checked dishwasher found customers porous China had absorbed silver from washing real silverware in dishwasher. The pods or detergent along with the power of the dishwasher dissolved the silver of the utensils all over inner tub and on other dishes. Recommended customer to not put real silver in dishwasher and to run several clean cycles to clean silver film out of unit. Ran several diagnostic cycles to help clean dishwasher and everything checked good no error codes. Dishwasher is working as designed.
We serviced a
MAYTAG WASHER
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
Customer no longer needs service.
We serviced a
MAYTAG WASHER
Model MVWP576KW
Near San Antonio, TX 78247
Zachary
Job Details: 06/17/2021
"Checked washer found no error codes. Checked under washer found nut on cam had become loose and belt had started to come off. Fortunately no essential were compromised. Was able to tighten cam down properly and reinstalled belt. Calibrated and tested washer, no issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78217
Zachary
Job Details: 06/17/2021
"Installed strike, calibrated and tested washer no issues or error codes found. Educated customer on wash tips. Washer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced lid and is working as designed. But kept getting F5E2 error code which is faulty lid lock. Ordering lid lock; schdld next appmnt for 6/21 MON !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Customer stated that icemaker wasnt working and frost all over it. Found issue to be faulty icemaker. Replaced icemaker kit tested unit everything working properly properly.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Floresville, TX 78114
Chris S.
Job Details: 06/17/2021
Replaced door gasket everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dryer never shuts off. Found issue to be faulty timer replaced timer tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dishwasher wasnt cleaning dishes properly. Found issue to be Detergent door getting stuck. Ordering detergent dispenser.; ordrng 1 WPW10671905 (deterg disp asm)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBL3
Near San Antonio, TX 78217
Chris S.
Job Details: 06/17/2021
Replaced door and cavity thermostat tested unit everything working properly. Just waiting on new door to come in door I installed was damaged but microwave was working.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Cibolo, TX 78108
Chris S.
Job Details: 06/17/2021
Customer range has no power and giving F2E1. Service matters says to unplug range to reset control board. Reset control board test unit everything working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is still not cooling. Attempted to contact techline in home. No service. Spoke with Doug when I had service and says to go ahead with ordering a compressor. Ordering compressor.; ordrng 1 W11393142 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is not drying the dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and unit is operating as designed. Heater is functioning properly. Went over tips to assist with drying. Customer states that the rinseaid has not gone down at all and there are a lot of water spots being left on the dishes. Ordering dispenser.; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Replaced tubing and checked for leaks. All good. Attempted to replace roller. Roller broke when the weight of the refrigerator was put on it. Will need to replace roller again.; ordrng 1 WPW10304659 (Roller) and 1 WP2179826 (Rivet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Customer complaint is that the light is still flickering when the door is first opened. Verified issue. Re ordering lights.; ordrng 1 WPW10515057 (Led module) and 1 WPW10515058 (Led module)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
"Replaced valve and igniter. Correct burner tube was ordered. Wrong burner tube was sent. Incorrect part number on packaging, and incorrect part. Need correct burner tube.; ordrng 1 WP8054078 (Broiler burner tube)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near San Antonio, TX 78228
Richard G.
Job Details: 06/17/2021
Replaced auger motor. Unit still not dispensing ice. Determined bad wiring under refrigerator. Customer is not going to proceed with any more repairs. Replaced old auger motor. Did not collect additional labor or parts cost.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Jim G.
Job Details: 06/17/2021
Replaced faulty actuator as a precaution. Issue resolved.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Installed Control board and bulb. Tested after components were installed, counter top light functions have been restored. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that washer is tearing up her clothes. Showed examples of towels that were torn. She also said clothes were not getting clean, and showed examples. Washer operating as designed, but changed out agitator, in case it had a snag in the plastic that was tearing her clothes. Advised customer on new ways washer works, but did not convince her to change her opinion."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Inspected unit, tested for temperature. Unit is not going into proper temperature ranges during drying cycle. Unit is falling way below normal drying temperatures. Also unit has issues with motor and fan as they do not turn smoothly as well as rollers, can feel a lot of resistance when trying to turn drum. Will need to replace rollers shafts, motor, blower fan, and thermostats to resolve issues.; ordrng 1 W10396038 (motor-drve) and 1 W10547287 (idler pulley) and 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 1 8577274 (thermister) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10349492 (blower wheel) and 1 8544362 (housing) and 1 80047 (repair-dyr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Corpus Christi, TX 78414
Jim
Job Details: 06/17/2021
Install door. Ensure no leaks where air might get in. None found.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Inspected unit, no codes pulled. Tested components, water valves working properly as well as agitate and spin. Recalibrated unit and ran test cycle, unit went through test cycle without issue. Unit running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that refrigerator is not cooling. Ran diagnostics , no faults. Call TechLine,spoke to Kathy (SR7731029395). After resistance testing on compressor, determine that compressor is bad. Recommend replacing compressor and filter dryer. Please reschedule when parts arrive. Requires authorization from Lowes.; rqstng P&A on 1 W10507884 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Install components, re-calibrated and tested unit. Unit has regained all functions, and no noises be made by unit. Issue has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Inspected unit, F8E1 long fill. Replaced valves, recalibrated and tested unit. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Installed components, tested unit after installation. Unit is functioning normally and issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Premont, TX 78375
Adam
Job Details: 06/17/2021
Install components calibrated unit also tried to level unit to the best of my abilities. Unit is drastically better theres still a small shake but very acceptable. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for long film no fill. Opening supply line shows water valve clogged with sediment/mud. Replaced water valve to resolve issue; ordrng 1 W11101906 (valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for motor fault. Service plan relating to this issue coming back as bad actuator. Replace actuator to resolve issue.; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new control, preheated the oven and tested the top elements, the appliance is working normal"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new LED power supply, it didnt solve the issue. Called and spoke with Bruce at whirlpool tech line SR7731029201, tested the voltage to the switches, 120 VAC which is good tested at the power supply, not getter 120 VAC, he said the control is good and that it would be a loose or pinch wire in harness, couldnt find any, said to order the harness, ordered harness, please reschedule the customer when the part comes in. ; ordrng 1 W10898829 (HV Harness)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Aransas Pass, TX 78336
Michael
Job Details: 06/17/2021
"The washer wasnt locking or washing at times per customer. F8E1 no fill/ long fill error code, cleared error code and tested the lid lock, its working normal, tested the inlet valve, cold side doesnt have good water pressure, turned the water off and it had sand build up, on a water well. Cleaned it out and put a gasket with a screen on it that the customer had, inlet valve has good water pressure on both sides. Looked underneath and found the actuator had popped out of the slider, put it back in place, needs to be replaced, tried to calibrate and it wouldnt allow me to but I was able to run a quick wash diagnostics test, complete with no issues. Ordered the actuator and the control. No ETA on the actuator, please reschedule when all the parts come in ; ordrng 1 W10913953 (Actuator) and 1 W11498797 (Comtrol)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockport, TX 78382
Michael
Job Details: 06/17/2021
"On arrival the customer had a wash cycle that was at the spin cycle, I neared the drain pump come on but it never spun and completed. I looked underneath and found the actuator weve been having issues with had popped out of the splutch. Unplugged the appliance removed it and installed a new actuator, plugged the appliance in and ran a drain and spin on the clothes inside the appliance, when it completed I removed the clothes and calibrated the appliance, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that there is frost in freezer. Found issue to be seal was not making good seal remolded seal everything working as designed. yes to survey
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Schertz, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that dishwasher was still not washing dishes properly. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Goliad, TX 77963
Michael
Job Details: 06/16/2021
"Not starting the wash cycle per customer. F8E1 long fill error code, cleared error code and tested the inlet valve, good pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, no kinks in the pressure hose. Started a wash cycle for the customer, the appliance is working normal."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77905
Michael
Job Details: 06/16/2021
"Customer said the timer is still traveling to the next off setting after it shuts off on the pre settings side. Called and spoke with Robert at whirlpool tech line SR7731019384. He this is normal for this model, the appliance is working normal"
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
Inspection of unit shows Main harness fried at terminal block. Replace harness to resolve issue; ordrng 1 W11134841 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
"Dryer door is limp and almost nonresponsive replace springs and latch to resolve issue; ordrng 1 3389441 (sub 279570) and 2 3387565 (spring,door)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/16/2021
Inspection of unit shows no error codes and will operate as designed but right hand friction pad has split and fallen off. Replace pad to resolve issue.; ordrng 2 8268961 (pad)s
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Victoria, TX 77901
Michael
Job Details: 06/16/2021
"Used the touch up paint on the visible chips, no further issues"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near Corpus Christi, TX 78414
Adam
Job Details: 06/16/2021
Used dryer kit to install parts that were failing or had gone bad. Namely idler pulley. Tested unit issue resolved
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Victoria, TX 77901
Michael
Job Details: 06/16/2021
"Installed the console, its still not responding, didnt leave the new console in place, all the connections are good, this is going to be a main control issue. The customer wants me to go ahead and order the control, ordered the control and rescheduled the customer. schdld next appmnt for 6/18 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Mathis, TX 78368
Jim
Job Details: 06/16/2021
"Customer states that washer will not power up. Attempt power up- no result. Check outlet for 120v. Outlet good. Check board at power cord connection to board, power is grounding out (110v to ground from L1). Contact TechLine and speak to Drew (SR7731020318). Drew determined that plug has a floating neutral, and that must be fixed before any further troubleshooting can occur."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78417
John L.
Job Details: 06/16/2021
"Inspected unit, issues with actuator. Im of actuator is slipping out of shifter, will need to replace actuator to resolve issue. ; ordrng 1 W10815026 (actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
John L.
Job Details: 06/16/2021
"Install components, recalibrated you that after installation. Unit has regained functions and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 06/16/2021
"Inspected unit, found issue to be with icemaker. Icemaker has stopped functioning, tested icemaker. Icemaker is getting power but is not turning, will need to replace icemaker to resolve issue.; ordrng 1 W10300024 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Rockport, TX 78382
John L.
Job Details: 06/16/2021
F1E0 internal board failure; ordrng 1 W11342871 (Control)
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Corpus Christi, TX 78409
John L.
Job Details: 06/16/2021
"Checked out unit, unit has F1E0 internal board failure. Replaced board and issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Skidmore, TX 78389
Jim
Job Details: 06/16/2021
"Customer states that washer is not spinning clothes properly. Check codes: F7E6 (motor fault). Check shifter for engagement, shifter disengaged. Re-engage shifter, explaining to the customer that it may pop loose again. Recommend replacing the shifter. Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Shifter)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW12
Near Victoria, TX 77904
Jim
Job Details: 06/16/2021
See previous job 23900. Parts ordered on it.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/16/2021
Tested unit. Noise coming from evap fan. Rubber bushing behind fan is worn. Need new rubber bushing. ; ordrng 1 2264462 (Grommet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit stopped making ice. Verified faulty icemaker. Ordering icemaker and harness.; ordrng 1 WPW10300024 (Icemaker) and 1 W10884720 (Icemaker harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Sebastian
Job Details: 06/16/2021
Changed out wire harness tested unit and it is working as it should customer explained to me that theyve been having a lot of rumbling issues I was unable to reproduce the issue although I mentioned to them if they can get it on video I will order the shocks and if they Are still having the same problem by the time the part comes in I will be able to verify an error codes and hopefully the customer will have a video of it rumbling and shaking; ordrng 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near San Antonio, TX 78250
Sebastian
Job Details: 06/16/2021
Found that heating element is broken must replace heating element all other safeties are testing good; ordrng 1 WP3387747 (Element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/16/2021
"Our customer is experiencing a leak of water mostly on the right front side but at times on the left side. I found that there was ice build up on the drain pan. As well the pan is bowed exactly like the picture on Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator. Section 2. The pan kit would definitely need to be replaced. It is not sitting flat. I removed the back panel and there is no evidence of draining into the lower pan for awhile. However, there is a considerable amount of rusted water on the bottom below the drain entry point. It is draining outside the drain hose not inside the drain hose. Rust is forming on the top of the cabinet around the drain line area. After defrosting the ice build up I ran weed eater wire up through the drain and it went a considerably long way but not out the drain so it is bypassing the drain system. I called Senior Technician Andrew at Whirlpool and reported my findings for the leak. He explained that the drain line likely cut and shifted. He has deemed this unrepairable. SR #7731022266. Our customer also has a LED module on the front left top of the RC that has gone bad. We will not move forward with that repair because of the unrepairable situation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Helotes, TX 78023
Sebastian
Job Details: 06/16/2021
"#2580 UI WPW10677119 276.51, harness W11170612 68.61, labor 132.75 Found that the UI harness is shorted out confirmed with tech line tech line would like me to replace the UI and a harness to ensure proper repair customer also had a broken icemaker assembly down at the bottom found that the shoot had a broken piece on it which didnt allow you to hook up the rod drilled a small hole into the shoot where I could hook up the rod and bent the rod down so that it does not fall out appears to be working as it should after this repair gave customer a quote for labor harness and UI Customer to call us back and see if they would like to proceed with repair collected priority service fee today; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10677119 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cibolo, TX 78108
Zachary
Job Details: 06/16/2021
"Replaced strike. Calibrated and tested washer, found no issues or error codes. Washer is working as designed. Educated customer on how to load washer and soap usage, and how to increase the longevity of washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
Our customers unit is filling and draining but is not washing. Ran diagnostics service cycle and revealed error codes F4E3 Wash Motor and F6E4 Inlet Water float switch open. This unit needs a new sump and motor. I changed it out. I recommended not using the Lemi-Shine boosters or cleaners. They damage dishwashers. I advised against boosters and recommended Affresh for cleaning. Unit is now fully operational. Whirlpool covered the parts for this repair authorization WWZYZ00FP1.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Schertz, TX 78154
Zachary
Job Details: 06/16/2021
Checked washer found that screech from triac had been fixed when 08 replaced control board. Found washer making different noise. Pulled basket out since I didnt find any oil coming from gearcase. Ran gearcase with basket removed and determined it is in early stage of going bad. Ordering gearcase and necessary components to resolve issue. Gearcase is OOS and will need to be scheduled when part is available.; ordrng 1 W11035747 (Gearcase) and 1 W10721967 (Splutch assembly) and 1 W10913953 (Actuator) and 1 W10866250 (Capacitor)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 06/16/2021
Checked OTR MW and found light will panel from dim to full but when selected to turn off light will not turn off. Checked found no error codes. Ordering control board to resolve issue. Part is OOS will need to be scheduled when part is available.; ordrng 1 W10892389 (Microcomputer)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Windcrest, TX 78239
Zachary
Job Details: 06/16/2021
"Replaced oven seal, range is now working as designed. Tested and found no issues or error codes."
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 06/16/2021
Unit is making screeching noise is verified oil in gear case rebuilding gear case and suspension as the unit is very wobbly as well even with no load in it ordering motor as I have found that the motor contributing to the noises as well setting for the 30th; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10623547 (Motor) and 1 W11130362 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit is not dispensing ice. Replaced auger motor. Unit is still not dispensing ice. Found issue is inside the refrigerator door and the door will need to be replaced. Also ordering ui.; ordrng 1 W11254954 (Left refrigerator door) and 1 W11330486 (Ui panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Zachary
Job Details: 06/16/2021
"Checked washer found faulty actuator with arm popped off. Replaced actuator, calibrated and tested washer no issues or error codes found. Educated customer on proper wash procedure and how to receive more longevity of unit. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWVM01
Near San Antonio, TX 78209
Jesus C.
Job Details: 06/16/2021
Customer canceled appointment.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near San Antonio, TX 78212
Jesus C.
Job Details: 06/16/2021
Customer canceled service
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78261
Zachary
Job Details: 06/16/2021
"Checked dishwasher found ding in top right of front panel, see photos. Replaced front panel. Product was in 30 day cosmetic warranty. Pictures of new panel are attached as well. Tested dishwasher, no issues or error codes found. Dishwasher is now looking and working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78259
Zachary
Job Details: 06/16/2021
"Checked refrigerator, customer complaint was that a lot of ice build up accumulated in chest freezer. Customer had already cleared most of ice and it looks like freezer was not closed all the way and warm humid air entered and caused an ice build up. I cleared any residual ice build up and steamed door switch since it was getting stuck due to some ice build up inside switch. Checked seal and door closing all checked good. Tested diagnostics found no issues or error codes. Refrigerator is working as designed. Also, educated customer on good maintenance and how to create longevity of refrigerator, along with emailing her the Owners manual."
We serviced a
KITCHEN AID RANGE
Model KGRS505X
Near San Antonio, TX 78212
Jesus C.
Job Details: 06/16/2021
Tested unit. Igniter for lower oven bad. Installed new igniter. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78258
Sebastian
Job Details: 06/16/2021
Replace the harness assembly after melting out entire evaporator unit good to go
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the control panel is not working. Found the control panel working properly except when trying to bake on upper oven. Control panel is not responding on that button. Will need to order control panel.; ordrng 1 W11087457 (Console)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Jim G.
Job Details: 06/16/2021
Replaced icemaker. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Sebastian
Job Details: 06/16/2021
Assisted 08 unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/16/2021
Tested unit. Found evap fan is bad. Need new Evap fan. Collected service fee. Gave estimate for repairs. 150 labor. ; ordrng 1 W10822580
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/16/2021
Customer stated the power button doesnt work properly. Confirmed this. After entering diagnostics it woke up and became functional. Ordering the console to fully resolve the issue. ; ordrng 1 W11319991 (cntrl-elec)
We serviced a
GLADIATOR REFRIGERATOR
Model GAFZ21XXRK02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/16/2021
Unit sounds okay now. Will reassess on return visit for other refrigerator.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
"I replaced the door latch by removing the panel underneath the microwave. I turned power back in and the constant light turned off. I set the clock, then preheated the oven to 350 degrees F. Unit is now fully functional."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
"I replaced the burner with the electrode as well as the cap. It seemed to improve it somewhat but not enough. I spoke with Chris, Senior Technician at Whirlpool and he instructed me to change out the orifice holder. Im ordering a cooktop as a contingency. It could be causing a grounding issue. Parts ordered.; ordrng 1 W11197500 (Orifice holder left front) and 1 W11032119 (Cook top)"