We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78418
Adam
Job Details: 08/17/2021
After installing control board still no response from the oven. I flip the breaker often on still no response voltage reading from harness red and black 241 read the ground 16 point something and black to ground 14 point something. Testing voltage at receptacle shows red and black At 240 but again grounding out at 14. Advise customer they will need a professional electrician to resolve this issue. Issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Corpus Christi, TX 78418
Adam
Job Details: 08/17/2021
Based on the conditions of both the home and in which the unit is being operated I have declined service on this unit for a number of reasons. number one unit is being used out in the open does not appear to ever be installed with drain hose running through the bottom of the floor number two customer is also using the top of the dishwasher has a shelf which is holding an electric cooktop/griddle that is being used. Number three unit is plugged into a series of power cords and there are several breaker boxes on the side of the home and I am not able to determine which breaker controls what in the home. Will contact partner team to document issue. sr#7731444980.; ordrng 1 W11348055 (Control)
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZS2
Near Corpus Christi, TX 78412
Adam
Job Details: 08/17/2021
Customer complaint of product producing too much ice. Running unit through automatic and manual testing showing been thermistor failed. Replaced thermistor to resolve issue
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Corpus Christi, TX 78411
Adam
Job Details: 08/17/2021
Of the four components that I ordered I only received three I did order both right and left hand side slides but only received left-handed. Also Big drawer that was ordered has a dent/defect right on the edge which will cause the peace not to sit flush in the unit. Re-order correct slide and bake drawer.; ordrng 1 W10921904 (slide-drwr) and 1 W10921905 (slide-drwr) and 1 W10757442 (drawr-util)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Michael
Job Details: 08/17/2021
Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 08/17/2021
Customer said this range was supposed to be dispatched at the same time, so we may have a separate ticket for this unit. Went ahead and opened this one to help customer faster. Issues are FL burner takes a while to light and FR burns out when turned on low. Ordering parts as follows to resolve issues.; ordrng 2 WPW10515455 (LF&RF burner head assemblys)s and 1 WPW10515459 (Electrode) and 4 WP3368921 (Screw)s and 1 W10814916 (LF&RF saddle valve)
We serviced a
KITCHEN AID COOKTOP
Model n/a
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/17/2021
Right rear burner not igniting. Checked unit to find issue to be with burner head. Ordering burner head to resolve the issue also ordering the lip conversion kit as it appears that the orifice is the wrong one. Ordering that as well. ; ordrng 1 WP8286814 (burnr-head) and 1 W10853432 (spud-orfce)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 08/17/2021
Changed out control as per tech line customer to monitor unit did not see excessive amount of ice buildup customer should be fine at this moment explain to customer if they hear ice peeing that they may have to D thaw the fridge over about one day with the doors open
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
Zachary
Job Details: 08/17/2021
Replaced both friction sleeves and door is now working as designed. Found no other issues or error codes. Dishwasher is working as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78230
Sebastian
Job Details: 08/17/2021
Could not find any short to ground on the unit when testing electrically you have the full 240 and the 120 to neutral whats odd is even with all the loads unplug unit shows to have voltage even with only one probe connected which shows that there is some kind of electrical feedback unplugged the unit with unit off everything was fine checked out unit and plugged back in when back was exposed immediately the receptacle popped which doesnt make sense since none of the loads seem to be grounded on the unit reset breaker and tested power at the receptacle seems to be good power there but with one probe and I am showing the same 5 to8 V with just one probe plugged into either side and the other one in the air customer must Have electrician address wall issue
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/17/2021
Complaint is clothes coming out wet at end of cycle. Tested unit. No error codes. Ran diagnostics. No issues. Ran a quick wash cycle. Clothing was spun out at the end of the cycle. Could not duplicate any issues. Performed customer instruct on proper use and care procedures. Job complete. Advised customer parts on order for other washer job # 91555
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Sebastian
Job Details: 08/17/2021
Replace the motor and the timer tested unit unit working as it should
We serviced a
WHIRLPOOL RANGE
Model RF385PXGN
Near Schertz, TX 78154
Zachary
Job Details: 08/17/2021
Replaced receptacle and tested range. Had issues getting new version to connect properly but finally got it working. Range is now working as designed.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS556ESS02
Near Schertz, TX 78154
Zachary
Job Details: 08/17/2021
Replaced FR electrode (igniter) tested range cooktop. All burners are now working as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSS5
Near San Antonio, TX 78216
Zachary
Job Details: 08/16/2021
Checked dishwasher, issue was water leaking from bottom left side. Tested unit through diagnostics cycle without access panel and insulation installed at bottom. Could not locate any leaks. Potentially could have been from access panel not installed correctly due to the cabinetry trim being in the way. Potentially pushing against door causing leak. Reinstalled panel with no pressure on door and used two 1/4 inch screws with customers consent to secure panel properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/16/2021
Fresh food door gasket. It seal8ng. Heated and reshaped gasket. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78244
Zachary
Job Details: 08/16/2021
Called partner team to verify warranty. WP has this unit registered ending in a 3 Deana said it is fine to list it under that entitlement even though units model ends with a 2. She said to change back to ending in 3. Removed from cabinet with the assistant. Replaced all components WP recommends under warranty for this issue. Replaced back into cabinet and tested. OTR MW is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/16/2021
Tested unit. Thermistor for ice mold broken. Needs ice maker. ; ordrng 1 W10873791 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 08/16/2021
Issuing rocker switch and control boards. ; ordrng 1 W11384469 (FF Rocker) and 1 W11172798 (Control Board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 08/16/2021
Issuing rocker switch and control boards. ; ordrng 1 W11384469 (FF Rocker) and 1 W11172798 (Control Board)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Replaced drive assembly and removed obstructions from the drum. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78250
Sebastian
Job Details: 08/16/2021
Found that the motor is completely destroyed on the unit unit needs a new belt and motor at the very least
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 08/16/2021
Found that ice container was jammed inside unit was able to remove a steamer and considerable effort found that the water shoe on the icemaker was clogged with ice water had been just pouring over the ice block and into the bucket causing the auger mechanism to come displaced from the ice bucket it will not go back on flush must replace bucket tested icemaker icemaker rotated and filled up with water and ice maker is available so I am ordering it as a contingency if customer has ice being made the icemaker will not be needed. Both been an icemaker show available at the office scheduled customer for a next open spot explain to customer that they can call the office to try to get put on a cancellation list for faster service; ordrng 1 W11185686 (Ice container) and 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/16/2021
Installed new freezer door. No issues during testing. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Sebastian
Job Details: 08/16/2021
Sr 7731511802 Could not find any leaks on the unit snap a picture of the bottom of the unit as the customer explained to me that they used it last night the bottom of the unit is completely dry call tech line as I do not have a good explanation for the customer why the unit leaked out of the front of the dishes were loaded wrong sick line assured me that if I watched everything in test mode I would be able to identify any leaks which I had already done ran the unit to a quick cycle in regular mode to double test could not make unit leak. Gave customer instruct to make sure that they are not blocking off the wash arms as per tech line
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/16/2021
Model Number: WDF520PADM7 Serial Number: FX2875863. This unit is not showing up in entitlements. We will need. Picture of the customers losing document to establish it in warranty. Our customer is having problems with water coming out of the vent wax motor area. I explained that this unit has a venting system from that area and it will expel moisture. They have been cleaning it often with Weiman Stainless Steel Cleaner and they were developing rust so they have been using Bar Keepers Friend Soft Cleaner. I explained that it is best to use what is guided in the owners manual. The rust is all over the front panel. Not just on the vent wax motor side. I ran diagnostics and received no errors. In service cycle all loads functioned as designed. DOP 13 September 2020. The drain hose was not looped up. I fixed this and secured it with a zip tie WPW10339879. We went over the recommended stainless Affresh cleaner in the owners manual. ; used 1 WPW10339879 (Zip tie) from stock
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMCS1016GSS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/16/2021
I called our customer to let her know I was on the way. She explained to me that she called our office and requested a 30 minute call ahead. I told her that I did not get that information. The model number is correct but the serial number is not. I found that this unit is a counter top unit and is not repairable. Even if it was it would be way to cost prohibitive. I explained this to our customer and provided guidance on where and how to replace. I did not charge our customer.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ03
Near San Antonio, TX 78230
Sebastian
Job Details: 08/16/2021
Customer has authorization for unit repair found that handles the loose unit has considerable amount of suction refrigerators are designed to have this not sure what we can do about it I did add Vaseline to attempt to lubricate the gaskets a little better gaskets appear to be in good shape and are holding in the temperature very well the customer continues to have problems pulling open door we might have to change the gaskets
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Ive verified a faulty diverter pump. ; ordrng 1 1901A (Diverter Pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near San Antonio, TX 78209
Sebastian
Job Details: 08/16/2021
Replaced both evaporator covers and customer to monitor for noises explain the freezing in the back can be caused by over packing which the unit appeared to be in several spots
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/16/2021
Our customer was having some problems with the u it intermittently not working. Then it started not working completely. It also was not draining for them so the have been using a pump. I notice that the start key would not respond. I replaced the console with a new one. I tested the unit on normal wash. The unit filled but would not wash and drain. The unit will need a new drain pump and sump and motor. Drain pump ordered. Suomi and motor will be needed as well. I rescheduled this part and will put it on with the drain pump.; ordrng 1 W10876537 (Drain pump)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near San Antonio, TX 78212
Jim G.
Job Details: 08/16/2021
Ive verified issues with the top (middle) rack rails. Replaced faulty rails. Issue resolved. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/16/2021
Our customer has a crack across the entire cook top. There was no one in indent that caused this. The went to cook some food one day and noticed the crack. It does not look like anything was dropped on the cooktop because there is no puncture hole. This unit was likely damaged during installation that started the crack slowly. Our customer purchase their home on 29 June 2021 and they sent the email requesting service on 23 July 2021 (picture included). This would fall within the 30 day cosmetic window even though the dispatch date was 02 August 2021. In my professional opinion this is more functional then cosmetic. This unit will work but would eventually cause a functional problem when the cook top eventually collapses. Part ordered. OOS.; rqstng P&A on 1 W11183708 (Cook top black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/16/2021
Our customer has recently experience poor wash performance and feels like the unit might not be getting enough water. I tested the u it by running a normal cycle. This unit drains and fills. However, it would not wash. I replaced the sump and motor. Now the unit washes and is now fully operational. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/16/2021
This unit is not showing up in entitlements but our customer has the receipt showing it is in warranty. Pictures included. Our customer was having a problem with the ice dispensing. I taped the door switch and tested the unit. The movement arm was being blocked by food items in the freezer. I removed the food items and reset the ice container. We removed some ice to stop it from binding and tested. The unit is now dispensing ice, both crushed and cubed. We loaded the remaining ice back in and tested again. This unit is now fully functional. Customer install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78230
Zachary
Job Details: 08/16/2021
Checked refrigerator, complaint is that freezer door pops open unsealed when refrigerator is closed and has cause frost build up in prior situations. E planned this is normal for this design. The 2 cabinets share airflow. The air displace,ent from refrigerator when closed causes freezer to pop open. FC evaporator supplies refrigerator with its cool air. Did however notice gap in FC liner that needs to be sealed. Ordering sealant to resolve issue. Everything else is working as designed.; ordrng 1 WP482338 (Sealant)
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near San Antonio, TX 78216
Zachary
Job Details: 08/16/2021
Checked washer, issue is door boot (bellow) is mildewed and customer wanted to replace it. Part is discontinued, and customer was really upset that no one called to let her know that. Apologized and did not charge her for 2nd appliance service call for this unit to appease.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 08/16/2021
Had incorrect mod#&ser#. Updated, in warranty. Per Technical Service Pointer #: W11525545 Rev B Action Required: Mandatory, Release Date: April, 2021. Connect unit to WiFi and software will update to resolve issue. Called tech line to confirm, spoke with Ed, SR# 7731503836. Confirmed connecting to WiFi through app will update software and resolve issue. Assisted customer in set up. Advised customer that updates only process during standby mode, typically in the middle of the night. After updates, unit will be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 08/16/2021
Customer stated that icemaker doesnt work anymore. When running test got no response from icemaker. Ordering icemaker part is out of stock; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Floresville, TX 78114
Chris S.
Job Details: 08/16/2021
Replaced icemaker tested unit everything working properly got no error codes.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Floresville, TX 78114
Chris S.
Job Details: 08/16/2021
Customer stated that dryer was not operating properly. Got error code F3E3 faulty inlet thermistor. Also UI was not working properly. Also ordering UI and thermistor. UI out of stock.; ordrng 1 W11384511 (UI), ordrd 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 08/16/2021
Replaced door tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near San Antonio, TX 78233
Chris S.
Job Details: 08/16/2021
Was replacing everything and found that oven limit didnt have the right part in the bag and one of the switches was broken. Part order is psp item.; ordrng 1 WP7450P034-60 (swtch-lmit) and 1 WP9762441 (swtch-slct) and 1 WPW10316815 (knob)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Converse, TX 78109
Chris S.
Job Details: 08/16/2021
Customer stated that she was getting Saint Eric owed F1E10 which is fault ACU. I have control board but wanna order wire harness and UI as well.; ordrng 1 W11416458 (Ui) and 1 W11330869 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/16/2021
Customer stated that icemaker was working intermittently. Found issue to be faulty control boards. Ordering control board and UI. UI is out of stock.; ordrng 1 W11043763 (cntrl-elec) and 1 W11542754 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Sebastian
Job Details: 08/16/2021
Replaced the actuator calibrated and tested unit unit is now working appropriately unit had the bad actuator
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Tested unit. No stored error codes. Ran diagnostics. All test pass. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/16/2021
I replaced the water level sensor then the main appliance manager. I checked for errors in diagnostics and found none. I ran quick service cycle and as step C01 started it stopped and I received error code F02E03 unsupported cycle. Cycle corruption, ACU is not compatible for this specific model of washer, or UI is not correct for this model.I have reordered part. This new control will be returned as defective. I installed the old control back in the u it and ran quick service cycle. They can continue to use the unit in the mean time.; ordrng 1 W11201283 (Control)
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/16/2021
Installed new display control and new panel. No further issues during testing. Job complete. ; ordrng 1 W11194422 (Display control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78218
Jim G.
Job Details: 08/16/2021
Replaced magnetron. Issue rsolved
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/16/2021
Our customer had a problem with the console going black screen. I rebooted the unit by powering it down at the circuit breaker for 1 minute. The screen returned but it was a little faded. I entered diagnostics and received error code F6E0. I Confirm continuity of wiring between HMI-Central/UI board Control Panel Assembly and ACU.For single ovens: P1-4 to P1-3 and P1-5 to P1-4. I reset the connections due to the multiple F6E0 error codes. I powered the unit back up and rendered diagnostics. The error did not return. I ran component activation on each load. Each load is operating as designed. I ran the bake cycle up to 300 degrees F . Checked error codes again and there were nine. I set the clock and date. Unit is now fully operational.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Helotes, TX 78023
Colton B.
Job Details: 08/16/2021
Issue was a non operational washer. Found a scorch spot on control. Replaced control, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Bandera, TX 78003
Colton B.
Job Details: 08/16/2021
Replaced ice maker per previous techs diagnostics. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near San Antonio, TX 78249
Colton B.
Job Details: 08/16/2021
Issue in 201 was a clogged drain line. In 206 the gasket had slipped out, put gasket back in. Both units ran well after fixing them. Units tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Colton B.
Job Details: 08/16/2021
Issue was an F3eE1 error code. Replaced pressure switch, unit completed quick cycle with no issues. Unit tested good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM8
Near San Antonio, TX 78256
Colton B.
Job Details: 08/16/2021
Issue was frosting in freezer. Replaced freezer door, and refrigerator gasket, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Colton B.
Job Details: 08/16/2021
Issue was a frosted evaporator and loud ice maker. Replaced all ordered parts, unit tested good. Informed customer that the refrigerator will take about 24 hours to get down to temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/16/2021
Last trip found wrong freezer door installed and faulty control. Replaced both parts to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/16/2021
Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 her cool down period. No further issues at this point. If cooling issues persist please order W10248589 freezer evap and W10630535 RC evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/16/2021
Confer previous tech diagnosis of restriction in SS. Found restriction in freezer Evap. Replaced dryer to be able to remove restriction. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling much more efficiently than prior to the repair. Also removed ice block from freezer evaporator. Advised customer of 24-48 cool down period. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/16/2021
Last techfound restriction in SS and accidentally punctured the Evap. Replaced Evap and installed dye dryer to resolve the issues. Vacuumed unit to remove restriction. Held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48hr cooling period. No further issues at this point.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Victoria, TX 77904
Michael
Job Details: 08/16/2021
Installed light lens., Lens is secure, light is working normal
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Victoria, TX 77901
Michael
Job Details: 08/16/2021
The ice is not filling the ice bin, melting the ice in the back. Turned the appliance off and restarted to allow it to go through the cycles. The recirculating pump is not shutting off properly and spilling over causing it to melt the ice in the back before it starts to recirculate, bad sensor, ordered the recirculating pump, no ETA, please reschedule when the part comes in; ordrng 1 W11542867 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/16/2021
There was no helper ticket for this job, spoke with Nick, said to reschedule for Friday. Advised the customer ; schdld next appmnt for 8/20 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
Adam
Job Details: 08/16/2021
After speaking with customer indeterminate and the issue with the unit it is in fact a harness wire that was minted I never meant as a permanent fix. This will be the third case where a technician has come out where are the customer one of the wires spliced/Minden I did speak with my manager before arriving at customers location to get the authorization of what I canning cannot do for this unit. I did inform customer however that I would not be soldering/splicing harness wires for him I miss visit. Customer is visibly upset and will be calling the office to have a discussion. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78416
Adam
Job Details: 08/16/2021
Customer complaint of some kind of tapping or banging during operation. Inspection of unit shows no error codes. Manually testing unit shows all functions work as designed with no issue. During prolonged spin you can hear an audible tapping but that turns out to be supply lines to the unit tapping against back panel once lines were moved and adjusted to not make contact with the unit issue was resolved.
We serviced a
KITCHEN AID WASHER
Model KAWS750LQ2
Near Corpus Christi, TX 78414
Adam
Job Details: 08/16/2021
After discussing price points with customer she has declined service to the unit. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 08/16/2021
Customer complaint of unit leaving clothes partially wet after cycle. Inspection of unit shows error code for in the water temperature failure. Customer states they do not have hot water going to unit but cold water supply to both hot and cold valve. I did explain to customer that this can cause a problem if you were trying to run a warm or hot water cycle advise customer to keep washing machine on cold tap always. Further investigation shows putting unit into spin cycle results and low RPM. Inspecting underside of unit shows gear case has leaked Oil and has saturated all major components including motor drive. Will need to replace gear case motor drive actuator capacitor cam assembly and belt to resolve issue.
We serviced a
JENN-AIR OVEN
Model JJW3430WP02
Near Goliad, TX 77963
Michael
Job Details: 08/16/2021
Not heating per customer. No error codes, I was able to activate the elements manually but not getting hot, tried to preheat the oven, not heating, the relays are not activating. Tested the heating elements and high limit thermostat, all good. Ordered the control
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Refugio, TX 78377
Jim
Job Details: 08/16/2021
Install new water valve, and test on automatic mode. Worked ok. Place washer in regular light mode. Took 25 minutes to change to rinse. Call TechLine, spoke to Kathy. Said cut back on soap, check capacitor (noticed washer is agitating one way), and check well pressure (SR7730981144). Check capacitor, cap is bad. Order capacitor(W11428524), please advise customer when parts arrive.; rqstng P&A on 1 W11428524 (Capacitor)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS
Near Kenedy, TX 78119
Jim
Job Details: 08/16/2021
Remove and install UI first. Check operation with just UI replaced. Dishwasher running as designed. No faults found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/14/2021
The unit was not installed correctly. I installed the unit by connecting water lines and the drain hose. Into the machine. I did not change anything on the stand pipe just using the existing drain hose. I removed the old console and replaced with a new one. I went through the boot up procedures by powering up 5 times. Ran DLMS calibration, checked for fault codes, checked system information to ensure correct model number in system. I ran quick service and che key for leaks in the process. All loads functioned as designed and no leaks. This u it is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/14/2021
I replaced the bad dual water valve with a new one. The unit now dispenses water. The refrigerator is fully functional now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/14/2021
I replaced the actuator and the capacitor. I ran calibration and it was a little week. I ran automatic test mode and the agitate was still week. The capacitor will need to build up a charge. I instructed our customer to leave it plugged in and to leave the lid open. This will drain the water in 10 minutes. I asked him to give it 3 hours to build up charge, then run a test load. I explained t him to give us a call if it does not work because we will not know if we are fully repaired for testing until the capacitor is charged. I have ordered a control board as a contingency and therefore have not closed out the job yet. ; ordrng 1 W11417466 (Control)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS04
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/14/2021
I checked every single component and they all are working as designed. This u it heated well and consistently before I replaced the controls to address the light issue. We must have bad electronics again. Whirlpool Tech Line is not available on Saturday. Im ordering all the electronics again and a main wiring harness as a contingency. Im rescheduling the parts we do have on hand in case anything goes bad between now and our next visit. I tested both the ovens after reassembling and reinstalling and both ovens were reaching temperature. Perhaps it reset when I unplugged it and or disconnected all components for testing. ; ordrng 1 W11179310 (Control) and 1 W10801665 (Control) and 1 W11086141 (Console) and 1 W11136133 (Main harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/14/2021
On test 17 I found that the ice maker trey thermistor is open. When conducting test 97 for ice maker valve general test it tried to fill but did not and showed F. Under service test 120 door ice maker it did not move. I replaced the ice maker and tested. Ice maker is now working. However the dual water valve is not and will need to be replaced. Part ordered. I replaced the right door gasket (pictures included). I heat treated the gasket and asked our customer to try and keep it closed for at least 5 hours to cure. ; ordrng 1 W11535162 (Dual water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/13/2021
I found the unit with water and loathes in it. The screen is displaying error code F8E6 Water Hazard and says close lid while soaking. Model Number: WTW7120HW0 Serial Number: CX2600329. When I try to enter diagnostics it would go white screen. Eventually I got in and received error code F9E1 Long Drain. I went into component activation and tried to drain the unit. Eventually the buzzing stopped but the drain pump did not initiate. I tried to run service cycle but it would not go. This unit will need a new control and lid latch. Parts ordered. Rescheduling parts in hand as contingency. There was evidence of some kind of leak on the leak detector paper. Picture included.; ordrng 1 W11419051 (Control) and 1 W11559688 (Bezel) and 1 W11394572 (Latch)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS
Near San Antonio, TX 78257
Colton B.
Job Details: 08/13/2021
Issue is no ice production. Found a very uneven frost pattern on evaporator coils. Unit was pulling 3.4 amps while compressor running. Finding issue to be a restriction in the sealed system. Ordering new compressor just in case the SS tech needs it. Unit is still under 3 year warranty per previous techs conversion with CXC. Will call customer when it gets in. ; ordrng 1 WPW10605286 (Compressor)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS04
Near San Antonio, TX 78256
Colton B.
Job Details: 08/13/2021
Issue was no power on unit. Replaced fuse, unit tested good. No error codes, unit working as intended.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/13/2021
Our customer has been experiencing an increase metal on metal noise. I was able to replicate the sound and they informed me that it gets louder at times. I disassembled the unit and could not find anything definitive. I did find some plastic piece in the blower wheel housing. I removed it. I opened up all the baffles and checked for objects. I replaced the belt, rollers and pulley wheel. I reassembled the unit and it now quiet again. Our customer said yes to our survey.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Colton B.
Job Details: 08/13/2021
Issue was no heat and timer not spinning. Finding that the plug is not sitting tightly in the wall. Goes from 243v to nothing if wiggled. Pulled dryer out and ran it while using multimeter to verify correct voltage, unit ran well as long as it was getting the required voltage. Heated and times spun. Unit testing good, customer will have electrician out to look at socket.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78223
Chris S.
Job Details: 08/13/2021
Replaced suspension. Tested unit everything working properly and also balanced legs as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 08/13/2021
Replaced all parts. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78229
Jim G.
Job Details: 08/13/2021
Replaced faulty motor assembly. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 08/13/2021
Ustimer requested reschedule ; O-emld tckt
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIC18NNTS0
Near San Antonio, TX 78209
Jim G.
Job Details: 08/13/2021
Customer attempted to reschedule. Customer cancell3d appt.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/13/2021
Tested unit. Not drying. Good heater. Will need to replace dispenser. ; ordrng 1 W10620296 (Dispenser)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78228
Jesus C.
Job Details: 08/13/2021
Installed new control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near San Antonio, TX 78238
Sebastian
Job Details: 08/13/2021
W10915701 rotor 87.86, W10915700 stator covered Customer was not home on arrival waited about 20 minutes or so for them to arrive they told me that they would arrive no one showed up looked up parts and gave customer someone of an estimate over the phone explaining him to take and call the unit back in we must order the two parts above the only thing that would be covered or the parts as the motor is the only thing covered on this unit not sure if rotor is considered part of the motor
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 08/13/2021
Found that unit had an overload error code tested all functions didnt find anything acting abnormal were making normal sounds gave customer instructions on how to load unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/13/2021
#4202. First stop sign gated code. The temperature in the fresh food section is 50 F in RC and -6 in the FC. On test 3 in service diagnostics the evaporator thermistor was reading -5 degrees F and it was not frozen up. This will need to be replaced. This unit will need a new control as well as a new evaporator thermistor. Part ordered. Scratches on booth doors, cabinet floor and broken shelf. I spoke with NR. I called our customer to refer him to our office or AIG.; ordrng 1 W11395558 (Service Kit evaporator) and 1 W11450890 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/13/2021
Our customer is experiencing some frost build up on the top shelving of the freezer drawers. The temperatures in both sections are acceptable. I found that the temperature in the freezer is set above manufacturer recommended level. I set to 0 degrees F. Our customer was instructed by Whirlpool customer service to try changing it to 1 degrees F. I ran through the procedures for Technical Service Pointer #: W10842568 Action Required: Informational/Mandatory Release Date: May, 2016 IKEA, Jenn-Air, KitchenAid, Maytag, & Whirlpool French Door, Dual Evaporator Refrigerators Frost in Freeze. I leveled the unit but other then that everything looks fine with the seal, basket and in diagnostics. I have ordered the adapter kit.; ordrng 1 W10864519 (Adapter)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Jim G.
Job Details: 08/13/2021
Replaced faulty lid lock. Unit tested properly thereafter. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53521HZ4
Near San Antonio, TX 78254
Colton B.
Job Details: 08/13/2021
Issue was no power microwave. Replaced cavity thermistor per previous tech, unit still did not work. Called techline and diagnosed a bad wire harness. Ordering new wire harness to resolve issue. Will call customer when it gets in. ; ordrng 1 W11469462 (Main wire harness) and 1 WPW10531156 (Filter baord)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Colton B.
Job Details: 08/13/2021
Issue was a faulty user interface. Replaced UI, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Schertz, TX 78154
Zachary
Job Details: 08/13/2021
Replaced side panel and we inspected unit. New side panel is flush and looking as designed. Checked for error codes and none found, dryer is also working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Called customer ahead of time. She said it would be about 20 minutes until she was home at 11:52AM waited until 12:40PM called customer and could hear she was getting tested for COVID. Told her we would have to get rescheduled when she was negative. Customer gave me description of what is wrong with unit and sounds like control board went out. Did not have mod#&ser# customer is texting me a picture and I am ordering control board to hopefully help take care of them faster this way. Took picture with house and magnet left for customer if needed. Control board is OOS will need to be scheduled when available.; ordrng 1 W11528352 (Control board)
We serviced a
UNKNOWN RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Zachary
Job Details: 08/13/2021
Replaced bake element and upon pulling off terminal block cover. Discovered wire harness had been exposed. Let customer know this was an additional fire hazard but that part is separate from the unit. Relayed pertinent information of replacement for renters father in law to replace harness properly. As far as the range itself. It is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 08/13/2021
There were issues with in warranty or OOW so I called partner team and spoke with Sabra Authorization# KYC00YBAPL1. She granted the PL1. Ordering seal because it has been worn a bit. Ordering new adjust assembly that fixes this issue. Was not aware of service pointer the prior visit. Ordering rails per service pointer.; ordrng 1 W10864081 (Seal) and 1 W11259785 (Left rail) and 1 W11259786 (Right rail)