We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
Determined customer needed a pantry UI and pantry door replacement. Customer has decline repair however may contact KitchenAid to seek a concession.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2021
"Replaced fuse and motor latch released, tested to complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/19/2021
"Replaced control and valve after replacement tested washer no issues, good pressure coming into washer. Preformed diagnostics testing and calibration all test passed. Washer is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Antonio, TX 78209
Sebastian
Job Details: 03/19/2021
Found that Bellows was worn evidence of water leaking from the front replaced Bello unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit is not producing ice. Found issue to be caused by faulty icemaker motor. Swapped out with new icemaker to resolve issue and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Checked washer found gearcase screeching when in spin, washer also shut off mid cycle and mid test ordering control board and gearcase to resolve issue.; rqstng P&A on 1 W11116590 (cntrl-elec) and 1 W11454734 (Gearcase)"
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECD807XSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
The trim piece ordered is completely incorrect. Reordering correct parts. Part sent was for another appliance entirely. ; ordrng 1 WPW10168883 (Trim Cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78217
Jim G.
Job Details: 03/19/2021
Replaced all suspension parts and gearcase and basket. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Replaced control board, power cord and valve after replacement tested washer no issues washer is working as designed no error codes found during testing or operation.job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/19/2021
Replaced both sides of the rack on the very top of unit showed customer how to install rack system and pull it out unit good to go
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
"Will need to order timer, door switch. ; ordrng 1 WPW10569603 (Door switch) and 1 WPW10185992 (Timer)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HWH
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit is building up ice in the freezer section. Found issue to be caused by broken gasket. Ordering parts to resolve issue.; ordrng 1 W10587578 (Gasket)
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/19/2021
Customer called back due to same issue. Found a piece of the old fill tube didnt come out when I uninstalled the old part. And then got stuck in front of the new part causing the same issue as before. Defrosted and removed debris to resolve the issue. Advised to give at least 24 hours for ice production since had door off to resolve the issue. Collected p&l on previous service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Boerne, TX 78006
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor compressor and solenoid. Replaced all parts to resolve the issues. Vacuumed unit, unit cooled upon testing. No further cooling issues at this point. Broken UI Panel still needs to be replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor, confirmed diagnosis. Replaced compressor and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. Advised of 24-48 hrs for proper cool down."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2021
Replaced control board on range tested broiler element in right oven no issues checked for error codes none found. Range is working as designed. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Cibolo, TX 78108
Chris S.
Job Details: 03/19/2021
Customer stated that microwave wasnt heating. Found issue to be magnetron. Replaced magnetron and tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near Rio Medina, TX 78066
Richard G.
Job Details: 03/18/2021
Customer complaint is that the water is dispensing very slowly and icemaker isnt making as much ice. Will need filter housing assembly.; ordrng 1 DA97-14365L (Filter housing assembly)
We serviced a
MAYTAG WASHER
Model MHW5500FW
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
"Customer stated that the panel was unresponsive at times. We duplicated the issue in the home. Ordering user interface and user interface wiring harness to resolve issue ; rqstng P&A on 1 W10911042 (Panel) and 1 W10580186 (Harness UI), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Swapped out pump and motor assembly to resolve unit cycling problems. Unit tested good with no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Swapping out right side slide did not fully resolve issue. Left side will be needed in order to complete service.; ordrng 1 W11397195 (Slide)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/18/2021
"Replaced valve and control board after replacement tested washer no error codes, washer is working as designed during testing and operation. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/18/2021
Verified a white screen LED. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Last visit found faulty suspension. Swapped out with new suspension and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Castroville, TX 78009
Richard G.
Job Details: 03/18/2021
Replaced controls and icemaker. Tested fill and harvest. Unit testing good at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78217
Jim G.
Job Details: 03/18/2021
Verified an issue with the harness. Used wire to secure. Issue rsolved ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2021
"8265Customer complaint is that the unit is leaking near the valve and is still not making ice, also states that the ice bin is damaged in the back where the auger motor hits it. Ordering reservoir, valve, ice bin. Rescheduled icemaker.; ordrng 1 W11043013 (Dual valve) and 1 W11346622 (Reservoir) and 1 W11185686 (Ice bin)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Customer stated there is a loud noise during spin cycle. Ran manual spin test and can hear the gear case is the cause of the noise. Will need a new gear case to resolve issue. Ordering parts. ; rqstng P&A on 1 W11455453 (Gearcase)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Justin
Job Details: 03/18/2021
"Console frame is broken and will need to be replaced, plastic piece has broken on the right side. ; ordrng 1 W11184551 (Console panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78250
Justin
Job Details: 03/18/2021
Spoke with customer and decided we did not need to go forward with repair. Did find the top left door switch frame damaged and it pushed in which causes the door and water issue. Customer is ok with current situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/18/2021
Swapped out faulty icemaker. Unit called for water. Unit tested good with no further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Terrell Hills, TX 78209
Sebastian
Job Details: 03/18/2021
Found that the tube that spreads the water was disconnected reconnected tube and tested unit ran for several minutes did not feel cold air coming to evaporator plate or cold feeling coming to play can feel slight amount of frosting on bottom of the two leading up to evaporator play explain to customer that they most likely have a sealed system issue if they do not start to produce ice within a few hours collected service fee explain to customer that sealed system issue would definitely exceed the value of a new unit in might not be a good idea to proceed
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/18/2021
Our customers unit went into demo mode. We took it out of demo mode and fixed the problem. Showed our customer how to resolve if it happens again. Tested unit. Fully functional now. Our customer said yes to our short survey. Our customer has still not received their replacement M/S sticker from Whirlpool. Took picture of missing location.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"#2467 gate code, checked rinse aid container it is running low. Moved to max setting, testing in diagnostics. Unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"Found water dispenser not getting water, need both valves and filter housing. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Stockdale, TX 78160
S. L.
Job Details: 03/18/2021
Found F7E5 error code ran unit found oil leaking from gearcase. Needs new gearcase.; ordrng 1 W11455453 (Gearcase)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"Replaced blower wheel, tested to complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near San Antonio, TX 78238
Richard G.
Job Details: 03/18/2021
"Replaced drum, rotor, and stator. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78216
Sebastian
Job Details: 03/18/2021
Found that the refrigerator section evaporator is frozen solid the fan does appear to be working must order thermistor for the fridge raider section ordering both just in case also found the freezer section is a little bit warm ordering that thermostat as well as everything on the evaporator is testing good also ordering separator as we are having a slight moisture issue in the freezer Door appears to be making a good seal; rqstng P&A on 1 W10316760 (Thermistor rf) and 1 W10316760 (Thermistor rf evap) and 1 W10316760 (Thermistor fs) and 1 W10353593 (Separator)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/18/2021
Called are customer ahead of time and left vm. Arrived at home to closed gate. No gate code in notes. Called and left vm. Waited 10 minutes. Called and left vm about reschedule.I received a call back once I was half way to our next call. Customer stated that I did no all ahead. I explained I called ahead and a total of 3 times. 3CX. She informed me we have wrong phone number.; O-emld tckt
We serviced a
KENMORE DISHWASHER
Model 665.12773K311
Near Spring Branch, TX 78070
Chris S.
Job Details: 03/18/2021
Customer stated that dishwasher was leaking. Tested unit and look underneath and found leak coming from motor seal. Ordering motor sump. Collected SC and gave quote for P&L 267.84. ; ordrng 1 WPW10455268 (sump and seal assem)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
"Customer complaint water continues to run after cycle ends. Check operation of valve. Hot water valve leaking by. Part on order, call when part comes in.; snapped 2 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
Found icemaker wont fill tested valve this was good found the fill tube obstructed inside door it is not frozen needs new door; ordrng 1 LW11026425 (FC door stainless.)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH3
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
Found open triac fuse on control tested pump motor dispenser valve and float am gettin F8E3 F3E2 F8E2 errors. Control bad needs part W10906430 control replaced. Service paid quote good for 90 days
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Elmendorf, TX 78112
S. L.
Job Details: 03/18/2021
Used skid pulled unit removed rear panel replaced control. Reassembled and installed unit ran test unit preheated all operations normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78219
S. L.
Job Details: 03/18/2021
"Had F0E4 error code (spin limited by water temperature). Check water temperature at valve. Found hoses were reversed at the wall (red is cold, blue is hot). Moved hoses to proper positioning. Explained to customer that valves are backwards. Run diagnostics, no faults found. Test washer, all operations normal. Install instruct today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78244
S. L.
Job Details: 03/18/2021
Unit is not cooling on both sides compressor both fans on partial frost pattern and amp draw at .64 amps. Suspect leak in SS called DH he confirmed diagnosis needs evaporator and uv drier rescheduling Wednesday tentatively if customer can make appointment.; ordrng 1 WP2188823 (Evaporator) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Converse, TX 78109
S. L.
Job Details: 03/18/2021
Break down top basket and replace plastic adjuster with new adjuster. Test for proper operation. All operations normal.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78209
Chris S.
Job Details: 03/18/2021
Customer stated that cooktop works except the blower. Got voltage all the way up till the blower. Ordering blower to resolve the issue. Part is out of stock.; ordrng 1 W11083804 (motor-blwr)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near San Antonio, TX 78209
Chris S.
Job Details: 03/18/2021
Couldnt find range at Lowes back area. Asked employees and they said they gave it back to whirlpool.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Converse, TX 78109
Chris S.
Job Details: 03/18/2021
Upon arrival called customer to give eta. And customer stated that kB homes was paying for new dishwasher to be installed. I explained to customer we are repair company and do not install new appliances. And that I was going there to look at appliance to repair. He said wants to cancel appointment if its for repair and he will be calling whirlpool and builders.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/18/2021
Customer stated that washer shakes real bad. After testing found issue to be shocks and suspension springs. Ordering shocks and springs scheduled due to customer availability.; ordrng 1 W11316766 (Damper assembly) and 1 W11314394 (spring)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/18/2021
Upon arrival asked customer if they had extended warranty and they said yes they called whirlpool and they have a 10 year warranty. I told them they did not send the dispatch number. So customer has to call and have them send it to us . Also customer stated he told them that they also need control board and dispenser. So told customer if we come back and dont have dispatch showing it is in warranty they would be responsible for SC and P&L.; ordrng 1 W11305296 (cntrl-elec) and 1 W10861000 (detergent dispenser)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 03/18/2021
"Checked washer found error code f0e5 unbalance load, found service pointer for excessive noise/shaking or related noises, checked shocks, damper and shipping bolts removal all checks good service pointer call for replacement of acu ordering acu to resolve issue.; ordrng 1 W11322878 (cntrl-elec)"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near San Antonio, TX 78266
Chris S.
Job Details: 03/18/2021
Replaced the control board and console due to it not turning on at all. Tested unit everything working properly after new parts installed.
We serviced a
JENN-AIR RANGE
Model JGS8850CDS02
Near Moneta, VA 24121
Uriah B.
Job Details: 03/18/2021
"Replaced hinges, control, and sensor. Door still not closing properly. Issue seems to be on the door side. Needs inner liner. ; ordrng 1 WP2402W312-19 (Inner door lining.)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/18/2021
"Ran diagnostics. Found obstruction in blower wheel and removed. Ran checks, all okay."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Moneta, VA 24121
Uriah B.
Job Details: 03/18/2021
Found water not turned on to the unit. Turned water on and ran check. All checks ok.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/18/2021
"Vale not letting cold water in. Replaced valve. Ran checks, all okay.; used 1 W11210463 (Valve) from stock"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Vinton, VA 24179
Uriah B.
Job Details: 03/18/2021
Replaced bellow. Ran test cycle. All checks ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Roanoke, VA 24019
Uriah B.
Job Details: 03/18/2021
Unit under Lowes warranty. See Lowes dispatch. #406408
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB3
Near Roanoke, VA 24013
Uriah B.
Job Details: 03/18/2021
"Replaced active hinge. Remounted, all checks okay."
We serviced a
SAMSUNG DRYER
Model DV42H5600EP/A3
Near Salem, VA 24153
Uriah B.
Job Details: 03/18/2021
"DC93-00634A Replaced thermistor, fuse, moisture strip, moisture strip harness and lint screen.Also needs another moisture strip and idler pulley.; ordrng 1 DC61-02627A (Moisture strip) and 1 DC93-00634A (Pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Portland, TX 78374
John L.
Job Details: 03/18/2021
"Installed component, issue on this unit has been resolved."
We serviced a
AMANA RANGE
Model ACR4303MFW3
Near Port Lavaca, TX 77979
John L.
Job Details: 03/18/2021
"Inspected unit, found this shit to be at rear of unit. Power line not connected properly this was causing issues with unit. Read wiring issue has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Kingsville, TX 78363
Adam
Job Details: 03/18/2021
Customer complaint of consul not always responding to selections. Inspection of unit shows error code for stuck button. Running interface test to see if buttons do in fact respond the answer is yes Ill buttons respond promptly without hesitation calibrated unit ran verification cycle no abnormalities found issue resolved. I did inform customer that the touch panel is kind of sensitive and if its dusty dirty your hands are dusty or dirty or extra dry sometimes selection will not process. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alice, TX 78332
Adam
Job Details: 03/18/2021
Customer complaint of unit not spinning. Inspection of unit shows error code for Longfield know Phil. Further inspection shows customer has drain hose hooked up incorrectly. Corrected drain hose installation calibrated unit ran verification cycle all functions work as designed. Issue resolved
We serviced a
AMANA MICROWAVE
Model AMV2307PFW
Near Port Lavaca, TX 77979
John L.
Job Details: 03/18/2021
"Inspected unit, customer complaint that Hood light was no longer working. After looking at unit found issue to be with bulb. How did bill to customer so that they may buy a new replacement. There are no other issues with unit, all issues have been resolved."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Diego, TX 78384
Adam
Job Details: 03/18/2021
Customer states she did laundry right after the cold freeze that hit this area about a month ago and all three loads that were done flooded into laundry room. Inspection of unit shows error code for stuck button and long fill. Further inspection shows no cracks in outer drum or water housing or valves drain hoses all intact no cracks splits or leaks furthermore Drain pump itself in excellent working condition paper around drain pump is unstained and in good condition with no watermarks. Calibration of unit and then further testing of filling tub with water then draining shows no leaks spills. Issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Port Aransas, TX 78373
John L.
Job Details: 03/18/2021
"Inspect unit, checked unit components. Found fuse to be good, board was not getting power.Check voltage at outlet, found outlet did have voltage. Plugging it into different outlets, Unit powered on. Issue seems to be with outlet for this appliance."
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Corpus Christi, TX 78418
John L.
Job Details: 03/18/2021
"Inspected unit, found multiple issues. Door switch not reading at all times, also blown thermal fuse. And thermostats not functioning as should. Replace these components to resolve issues with unit.; ordrng 1 W10642928 (timer) and 1 W10569603 (switch door) and 1 8318268 (thermostat,internal) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB03
Near Corpus Christi, TX 78411
John L.
Job Details: 03/18/2021
"Install components, tested after installation. Water issue still remains. Is she most likely due to obstruction within lines, will need to replace lines to resolve issue.; ordrng 1 W10900449 (tube-water) and 1 W10900447 (tube-water) and 1 W11036341 (housing) and 1 W10898317 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78404
John L.
Job Details: 03/18/2021
"Install components onto unit, adjusted temperatures. Issue on unit has been resolved."
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Freer, TX 78357
Adam
Job Details: 03/18/2021
Sr#7730290577. Customer complaint of squeak or squeal at beginning of cycle. Inspection of unit shows no error codes. But manually running unit through low medium and high spin does result in a squeaking noise that last for just a second. Call tech line to see if there was any further service pointers on this unit SR number above. Tech line states they are finding issues with the belt slipping over fly wheel and also burners on the spring when it is compressed is causing a rubbing. Replaced cam from truck stock calibrated unit and tested cycle issue resolved; used 1 W10721967 ( Cam) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Falfurrias, TX 78355
Adam
Job Details: 03/18/2021
Install drain pump water valve and control board. Well underneath the unit and getting a clear look it appears to be a large large amount of either calcium buildup or some kind of additive in the bottom of outer tub and then after removing all drain pump found a large amount of same kind of material probably what caused the pump to go out. Calibrated unit ran verification cycle issue resolved. It is important to note that customer is on well water.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Falfurrias, TX 78355
Adam
Job Details: 03/18/2021
Sr#7730286677. Original complaint loading n go not dispensing detergent. Customer also has a complaint of unit stopping midcycle and then having to come and restarted like it was on pause. Call tech line to troubleshoot issue but running through several different tests found no issue with unit tech line states running DLMS calibration as well as checking harness and connections once all of this was done there was no issues found. I even stayed an extra 10 or 15 minutes to see if cycle will stop in the middle of operation. Customer states there was an error code or something on display every time this happens but cannot remember specific codes or numbers. Also no error codes found. I did notice though while unit was in the middle of cycle every time it agitated the lights in the room would flicker which is a good indicator that the power supply is being over shared/used or circuit is being overloaded or too weak to supply washer continuously with enough power. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Falfurrias, TX 78355
Adam
Job Details: 03/18/2021
Customer complaint of unit making a strange noise in the beginning of spin cycle. Inspection of unit shows no error codes. Further inspection of unit shows cam assembly was either installed incorrectly or damaged in some fashion. Replaced cam with truck stock calibrated unit ran verification cycle issue resolved; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Corpus Christi, TX 78408
John L.
Job Details: 03/18/2021
"Inspected unit, found issue with valves on unit. Hot side does not close, this is causing unit to constantly fill tub. Will need to replace valve assembly to resolve.; ordrng 1 W11025984 (valve)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Premont, TX 78375
Adam
Job Details: 03/18/2021
Customer complaint of door taking more and more effort to catch and stay closed. Replaced catch issue resolved
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Conway, AR 72034
Jeff N.
Job Details: 03/18/2021
"Still grinding and clicking. Ordered gearcase, slide and clutch; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11455453 (GEARCASE)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Benton, AR 72019
Micheal
Job Details: 03/18/2021
"Wiggled terminal on newly installed timer and the heat shuts off, checked harness which appeared fine. Ordered timer and temp switch.; ordrng 1 WPW10185982 (Timer) and 1 W11050715 (Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Conway, AR 72034
Jeff N.
Job Details: 03/18/2021
"Found broke wire on thermistor in fc. Coils solid froze. Defrosted and ordered thermistor.; ordrng 1 WPW10384183 (thermistor), used 1 WPW10383615 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Pearcy, AR 71964
Jeff N.
Job Details: 03/18/2021
"Drain icing up in ff, icing in I/m area. Ordered service flash kit for ice maker area, drain pan, ice maker, name plate installed in wrong place on freezer door, ordered new, control in left ff drawer.; ordrng 1 W10510863 (gasket) and 1 W10839793 (nameplate) and 1 W10864519 (adapter) and 1 W11294907 (icemaker) and 1 W11457241 (DRAIN PAN) and 1 WPW10769076 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB00
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/18/2021
"Inspected unit for clock not working properly, found that energy saver was on, held clock button for 3 seconds turned off energy save, tested unit operation checks okay"
We serviced a
N/A N/A
Model AED4475TQ1
Near Little Rock, AR 72204
Micheal
Job Details: 03/18/2021
"Inspected unit and found failed door switch, ordered WP3406107; ordrng 1 WP3406107 (Switch)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Little Rock, AR 72204
Micheal
Job Details: 03/18/2021
Customer complaint leaking. Found wall drain leaking and supply pipe leaking. No leaks in the washer
We serviced a
N/A N/A
Model MFX2571XEM2
Near Alexander, AR 72002
Micheal
Job Details: 03/18/2021
"Customer complaint leaking, inspected unit and found leak in the smart valve. Ordered WPW10270395.; ordrng 1 WPW10270395 (Smart valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Benton, AR 72019
Micheal
Job Details: 03/18/2021
"Inspected unit and found failed icemaker, water supply is fine, voltage is normal ; ordrng 1 W10873791 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Benton, AR 72015
Micheal
Job Details: 03/18/2021
Inspected unit and found no voltage from wall plug to cord. Electrical issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Malvern, AR 72104
Micheal
Job Details: 03/18/2021
"Replaced listed parts, customer will call back if icemaker isn't working"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/18/2021
F1E1 error code. Will need to replace control. ; ordrng 1 W10885069 (Control)
We serviced a
KITCHEN AID ICE MAKER
Model n/a
Near San Antonio, TX 78216
Sebastian
Job Details: 03/18/2021
Unit needs new drain tube and clamp ordering parts collected service fee under job number 85509. Drain tube and clamp are both available at vendor parts team to reach out when available; ordrng 1 W10670799 (Clamp) and 1 W10737551 (Drain tube)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/18/2021
Customer stated the issue is the unit will not complete cycles. Manual testing revealed that the drain pump is non-functional. The gear case is fully operational. The unit needs a new drain pump. Ordering parts to resolve this; ordrng 1 W11399437 (Drain pump)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/18/2021
On arrival we determined that the temperatures were reading fine in the deli drawers but not in the upper RC. The RC thermistor is unidentifiable in the parts break down or the service manual. We have airflow and the fan is working. Spoke with Andy at Whirlpool Tech Line to help us possibly locate the thermistor. SR#7730291108. Both thermistors are indeed in the evaporator cover. We installed the new evaporator assembly. Unit should reach temperature now. Explained to our customer about the 90 day coverage on service call as well as the 12 month coverage on the new part. Or customer is paid the remaining balance
We serviced a
MAYTAG RANGE
Model MERH865RAS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/18/2021
"last trip found faulty element. Reinspected unit to find element was good. Thought to have faulty control. Called Techline to verify diagnosis, spoke with Scott. Explained issue and testing done, had me test a few more things and he verified that control is the issue. Control is discontinued W10141433."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/18/2021
Swapped out inner door for a customer and the store is also warped. Will need to order additional parts to resolve issue.; ordrng 1 W10687342 (Door)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS01
Near San Antonio, TX 78255
Sebastian
Job Details: 03/18/2021
"Sr 7730290903, customers concern with the unit is that it keeps popping a thermal fuse weve been out here several times to change the fuse have not been able to figure out the cause got on video chat with tech line verified installation is done correctly checked several items on the unit to ensure that no heat is escaping out of the unit causing the thermal fuse to pop after the checks with tech-support they would recommend that I change out both blowers along with the thermostat and the thermal fuse gave customer a quote for all parts recommending to customer to call KitchenAid to try to get parts covered. Putting parts on order will find out from customer before return whether or not they were able to get authorization or if they want to proceed with repair at cost or cancel out the call. Call is set for Wednesday on the 24th ; ordrng 2 W11245567 (Blower)s"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/18/2021
Tested unit. Door is damgaed. Will need to replace door. ; ordrng 1 W11173823 (Door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78255
Jesus C.
Job Details: 03/18/2021
"Installed new 3 way, compressor and dye drier. Good pressure in fresh food. Low side 5 high side 120. Restriction when switched to freezer section. Low side 10 in vacuum. Called tech line. Will need to replace freezer evap. Sr 7730069122; ordrng 1 WPW10239732 (Evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78230
Sebastian
Job Details: 03/18/2021
Placed door was able to repair doorstop on new door to make unit function properly Unit good to go