Near Little Rock, AR 72206
Blake D.
Job Details: 12/16/2020
WASHER MAYTAG MVWX655DW2 "Inspected unit for not dispensing fabric softener, found that water gets in but does not dispense fabric softener, diagnosed to need dispenser drawer ; ordrng 1 W11127356 (DRAWER)"
Near Little Rock, AR 72210
R. H.
Job Details: 12/16/2020
DRYER WHIRLPOOL WED4815EW1 "Tested found nothing wrong with dryer , did a customer instruct , explained to her about the signal off and on button or switch and let her know it does not turn off the dryer just the sound when its done ."
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
OVEN KITCHENAID KSEG950ESS2 "Replace fan blower, tested and was good, but error code for stuck key. Ribbons and connections good. Ordered control board, pcb and hmi. ; ordrng 1 W10915815 (panl-cntrl) and 1 W11100513 (cntrl-elec) and 1 W11105615 (cntrl-elec)"
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 SR# wttnv00apl1 ordering sump and pcb.; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Near Sherwood, AR 72120
Blake D.
Job Details: 12/16/2020
REFRIGERATOR MAYTAG MRT118FFFE05 "Inspected unit for not sealing, found no sealing issue, unit runs as designed"
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW5000DW3 "Cleaned out filter screen on water valve due to well water. Recalibrate, checks good."
Near Lonoke, AR 72086
Blake D.
Job Details: 12/16/2020
DRYER WHIRLPOOL VED6505GW0 "Inspected unit for not heating properly, found no reading on fuse replaced fuse tested unit operation checks okay ; used 1 WP3392519 (FUSE) from stock"
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
WASHER MAYTAG MVW7230HC0 "Checked error codes and found out of balance, cleared error then ran calibration and informed customer of loading issues."
Near Little Rock, AR 72206
R. H.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW8500DW0 "Tested found error code f5 e2 which is lid lock , tested lid lock it is bad , they had another code which is f2 e1 which is a key sticking on the ui , ui is going out . Needs ui and lid lock . Ordering parts . ; ordrng 1 W10861501 (Console ui) and 1 W10810403 (Lid lock)"
Near Bryant, AR 72022
R. H.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed ice maker tested ice maker tested good .; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
Near Little Rock, AR 72206
R. H.
Job Details: 12/16/2020
DRYER WHIRLPOOL WED49STBW1 "Tested found that I was only getting have power on the plug , found that the breaker had been tripped due to power outage , flipped breaker back on tested plug tested good , tested dryer tested good heating up everything tested good."
Near Bryant, AR 72022
Blake D.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW5100HW0 "Replaced listed parts found that the facia was defective, called tech line spoke with Kathy (7729491781) informed me that a new facia is needed; ordrng 1 W11478519 (FaCIA)"
Near Little Rock, AR 72227
R. H.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRT511SZDW00 Tested found that the water line coming into the ice maker is really short needs a extension or new line . Ordering parts . Unit is under warranty per serial number .; ordrng 1 1129316 (Water tube kit)
Near Benton, AR 72019
R. H.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW8800YC1 Tested found that it needs a outer tub assembly told customer it would be at least 500. 00 he said no thank you he is buying a new one .
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
DRYER MAYTAG MED7230HW1 Terry phone # 479-263-3035 going to talk with Zellner’s about dryer vent and move dryer back on right. Dryer not drying without pulling dryer out and stretching out vent hose. Ms. Zellner said she would take care of.
Near Searcy, AR 72143
Jeff N.
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Checked power at block and had 240 between pos and neg, and between each leg to neutral and had 120. Verified element is 240. Ohmed temp probe and was good, control board is bad and will need a new one to restore operation. ; ordrng 1 W11256088 (cntrl-elec)"
Near Benton, AR 72015
Blake D.
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH53520CS "Replaced listed parts, tested unit operation checks okay"
Near Hensley, AR 72065
Blake D.
Job Details: 12/16/2020
DRYER MAYTAG MEDC215EW1 "Inspected unit for not turning on, found the push start to be faulty, customer is only paying for sc , part is WPW10117655 , customer wants to do order the part and install himself"
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
DISHWASHER MAYTAG MDB8989SHZ0 Did not rec. sump assy. Rec motor installed needs pcb.; ordrng 1 W11225084 (cntrl-elec)
Near Conway, AR 72032
Jeff N.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW4816FW2 "Preformed Manuel test on spin and agitation and found terrible sound, then under the machine and spun the motor and found it was grinding as well, actuator is only moving halfway. needs new gear case, motor, splutch, belt and actuator ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11454741 (GEARCASE) and 1 WPW10006384 (drive belt)"
Near Conway, AR 72032
Jeff N.
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 Arrived and attempted to run a quick wash cycle and found that motor and pump was bad will need to be replaced. ; ordrng 1 W11416362 (PUMP AND MOTOR)
Near Conway, AR 72034
Jeff N.
Job Details: 12/16/2020
DRYER WHIRLPOOL WED7000DW2 "Replaced heating element, did not hook hose back up due to customer wanting to clean out vent. ; used 1 279838 (ELEMENT) from stock"
Near Alexander, AR 72002
R. H.
Job Details: 12/16/2020
LAUNDRY MAYTAG MVWB765FW3 "Tested found lid is broke and the hinge wire is broke , due to the hinges being bad, ordering parts they are not in stock pushing a month out .; ordrng 1 W11401116 (Left hinge) and 1 W11399226 (Right hinge) and 1 W11259006 (Lid) and 1 Wp8563965 (Left hinge wire) and 1 Wp8?72974 (Right hinge wire)"
Near Benton, AR 72015
R. H.
Job Details: 12/16/2020
REFRIGERATOR AMANA ASD2575BRB01 "Installed wire harness to ice maker , tested functions tested good ."
Near Mayflower, AR 72106
Blake D.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Inspected unit for ice build up, found leaking from the VALVE, diagnosed to need valve; ordrng 1 W11043013 (VALVE)"
Near Benton, AR 72019
R. H.
Job Details: 12/16/2020
KITCHEN MAYTAG MDB8959SFH0 "Tested found that the sump is going out , ordering sump .; ordrng 1 WPW10591570 (Pump assembly)"
Near Greenbrier, AR 72058
Blake D.
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE525S0HV0 "Inspected unit for not closing, found that right hinge disfunction and bend, diagnosed to need right door hinge; ordrng 1 WPW10299224 (HINGE-DOOR)"
Near Pearcy, AR 71964
R. H.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Tested found evap leak this thing has a new compressor and charging ports with filter dryer , hooked my gauges up and shot with nitrogen tank and found leak in the evap , ordering evap .; ordrng 1 W11256565 (Evap)"
Near Searcy, AR 72143
Jeff N.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived and found ice guide was missing and will need to be ordered, mullion strip was also bad and will need new one. Also light in freezer is bad. Ordering; ordrng 1 W10695459 (module) and 1 W11025614 (rail-mulln) and 1 WPW10435760 (guide-ice)"
Near Royal, AR 71968
R. H.
Job Details: 12/16/2020
DRYER WHIRLPOOL WED4815EW1 "Tested found that the on and off switch has a short in it , not working , ordering switch . This is still under warranty took pic of receipt . ; ordrng 1 Wpw10117655 (Power switch)"
Near Hot Springs, AR 71901
R. H.
Job Details: 12/16/2020
DRYER AMANA NED4655EW "Tested found d blower wheel is broke on this one , already used my truck stock on the one before this , ordering blower wheel .; ordrng 1 Wp694089 (Blower wheel)"
Near Benton, AR 72015
Blake D.
Job Details: 12/16/2020
OVEN WHIRLPOOL RF368LXPQ0 "Inspected unit for bake element not functioning properly, found when I turned on the element red spark in the front and back and a noise from element, diagnosed to need bake element ; ordrng 1 WPW10308477 (BAKE ELEMENT )"
Near Hot Springs, AR 71901
R. H.
Job Details: 12/16/2020
DRYER AMANA NED4655EW1 "Tested found blower wheel is broke , not spinning . Had on truck stock used blower wheel tested dryer tested good .; used 1 WP694089 ( Blower wheel) from stock"
Near Searcy, AR 72143
Jeff N.
Job Details: 12/16/2020
FREEZER WHIRLPOOL WRQA59CNKZ Need full lock ring kit. Evaporator has has ice block on line from unit to accumulater. Ordering filter dryer. ; ordrng 1 W11024453 (FILTER DRYER)
Near Hot Springs, AR 71901
R. H.
Job Details: 12/16/2020
WASHER AMANA NTW4516FW3 "Tested found pressure hose was not attached to the tub , attached hose tested good"
Near Drasco, AR 72530
Jeff N.
Job Details: 12/16/2020
RANGE AMANA AER6303MFS2 "Arrived checked voltage which was good, found control board faulty. Will need to be replaced; ordrng 1 W11297545 (cntrl-elec)"
Near Greenbrier, AR 72058
Blake D.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Inspected unit for not cooling, found ice around EVAP cover, after defrosting ice found leak in evaporator and fan not functioning, diagnosed to need fan and evaporator ; ordrng 1 W11087438 (FAN) and 1 W11116006 (EVAPORATOR )"
Near Hot Springs, AR 71901
R. H.
Job Details: 12/16/2020
WASHER AMANA NTW4516FW3 "Tested found sock in drain pump pulled sock out , tested drain tested good ."
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
DRYER WHIRLPOOL WED4815EW1 "Not heating per customer. Ran the appliance, not getting hot, unplugged the appliance, voltage is good at both wall outlet and appliance. Removed the back panel and tested the thermostats and heat element, all checks out, not getting the right voltage to activate the heat element, ordered the motor to resolve the issue; ordrng 1 W10396029 (asm mtr)"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Installed the new door, it allows me to navigate, all functions are working normal. Put a cup of water in the microwave to heat it, still not heating. I will need a helper to remove this microwave, to get to the diode, rescheduled the customer ; schdld next appmnt for 12/21 MON !"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "F2E2 error code, checked all the connections and ribbons, all plugged in properly, followed service pointer, same error code keeps popping up, unable to navigate or power off the appliance, bad UI, left the appliance unplugged, per office note, part is on order, please reschedule.; O-emld tckt"
Near Corpus Christi, TX 78417
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for stuck button. Customer complaint of unit making loud noise at the beginning of operation. Further inspection of unit shows wash plate has broken loose from gear case post. Your case seems to be in relatively good condition but wash plate is stripped out. Replace wash plate to resolve issue; ordrng 1 W10609476 (washplate) and 1 W10625252 (screw)
Near Corpus Christi, TX 78412
Adam
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Believe customer has left the freezer open once or twice allowing large amounts of ice to form in and on slides and rails for freezer drawers. Replace rails and slides for entire freezer compartment to resolve issue; ordrng 2 13002603SP (bracket)s and 2 13002604SP (bracket)s and 1 W10235358 (glide) and 2 W10235368 (glide)s and 1 W10826790 (retainer) and 1 W10826791 (retainer)
Near Corpus Christi, TX 78418
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW5 Inspection of unit shows error code F1E8 Long Fill no fill. Manual testing of function results and buzzing noise with no water entering units. Replace water valve to resolve issue. Cording to customer lady she spoke with in our office stated part would be in on Friday. Notes not specifically say do not re-order so I will be ordering parts to be on the safe side.; ordrng 1 W11096267 (valve)
Near Goliad, TX 77963
Michael
Job Details: 12/15/2020
RANGE WHIRLPOOL WFE320M0JS0 "The front left element turns on and off and doesn’t get hot enormity per customer and the glass top is discolored on the front right side of the glass top and not happy with it, wants it replaced, says it will not come clean. Tested the element, the element is designed to cut on and off, all the elements are working normal, advised her we could replace the element/infinite switch but will probably do the same thing. Rescheduled parts already ordered and ordered the glass top, advised her it would be up to whirlpool authorize replacing the glass top. Please reschedule when the glass top comes in; ordrng 1 W11034830 (cooktop)"
Near Corpus Christi, TX 78413
Adam
Job Details: 12/15/2020
ICEMAKER KITCHENAID KUIX505ESS2 Customer complaint of loud noise and then stopped producing ice. Running unit through diagnostic shows step eight compressor and fan not activating/cooling plate. All other functions work as designed. Replace compressor and grid cutter to resolve issue. Noticeable broken/failed grid cutter. Job will require two count. Job will also require sealed system technician.; ordrng 1 W10200037 (drier-tube) and 1 W10536005 (compressor) and 1 W10783275 (grid-cuttr)
Near Sinton, TX 78387
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "Ran diagnostics, got one code F8E1 long fill. Tested valves on unit, valves are functioning. Found an issue with drain line, drain line was position to low. Repositioned drain line, tested. Unit does not go into wash cycle, unit will only fill up with water and sit there. Will need to replace control board to resolve this issue. Customer did not have receipt at this time to show proof of purchase, customer did have a credit card statement showing date of purchase. Advise customer to obtain actual receipt so that unit can be placed under warranty. Customer will have receipt ready upon return visit.; ordrng 1 W11386637 (Control)"
Near Refugio, TX 78377
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Inspected unit, ran tests. Issue with compressor, rough start. Unit runs steadily after awhile, but no cool. No frost on evaporator. Also rear section at auger motor has rusted out and will need to be replaced as well.; ordrng 1 W11322225 (Compressor) and 1 2188822 (evaporator) and 1 W10884561 (Motor) and 1 W11209883 (Bracket) and 1 W10169511 (auger mtr coupling)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Ran diagnostics got code, F9E1 long drain, F8E6 water hazard. Ran test on components, valves look to be functioning but hot side a little less than optimal. Ran test on drain pump, drain pump powers on but no spin. No obstruction in impeller, impeller blades are hard to turn. Will need to replace drain pump to resolve issue.; ordrng 1 W10727777 (pump-water)"
Near Ingleside, TX 78362
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Inspected unit, tried jumping icemaker. Icemaker started rotation, then got hung up mid way through. Icemaker will need to be replaced to resolve.; rqstng P&A on 1 WPW10300022 (icemaker) and 1 W11355295 (Separator)"
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Near Corpus Christi, TX 78415
Adam
Job Details: 12/15/2020
DRYER WHIRLPOOL MED7230HW1 Customer complaint of noise during operation. Inspection of unit shows blower wheel has crack which in turn is hitting the housing on every rotation. Replace motor and blower wheel to resolve issue; ordrng 1 697772 (blower wheel) and 1 W10396028 (motor-drve)
Near Aransas Pass, TX 78336
John L.
Job Details: 12/15/2020
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW1 Customer complaint of unit stopping mid cycle. Unable to pull diagnostic from unit control board unresponsive. Create a note stating they have pre-ordered control to resolve this issue. Confirm that order to resolve issue; schdld next appmnt for 12/15 TUE !
Near Riviera, TX 78379
Adam
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDTE204EPA4 Customer complaint of unable to select cycle will always stay on normal. Running unit through diagnostics shows all functions work as designed but even after diagnostic test was run in panel shut off normal cycle light stayed lit. Also unable to select different cycles. Replace sensor control and interface to resolve issue. Checking part availability on distributor shows none in stock unable to provide customer with return date for installation. I did advise customer ticket would be left open and company would reach out to reschedule installation for when components were in hand.; ordrng 1 W10723295 (sensor) and 1 W10902005 (cntrl-elec) and 1 W10905432 (panel-cntl)
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW4 "Installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is powering on and working normal"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW0 "Inspected unit, thermal fuse has gone out as well as element. Thermostats also damaged due to lint build up shorting out components. Door does not latch and handle broken. Replace these components to resolve issues.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10610880 (catch) and 1 3403431 (door strike) and 1 W10549552 (handle) and 1 W10436308 (timer)"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Installed new ice maker, unplugged the appliance for 5 minutes, plugged appliance back in, tested the ice maker, it’s rotating properly and calling for water, the ice maker is working normal and showing it past."
Near Corpus Christi, TX 78415
John L.
Job Details: 12/15/2020
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue to be with thermostats. Also light socket fried will need to replace this as well. Ordering components to resolve these issues.; ordrng 1 W10214261 (socket) and 1 8318268 (thermostat,internal) and 1 3977393 (thermal cut-off) and 1 3406124 (bulb) and 1 3977767 (thermostat 221 deg)"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/15/2020
WASHER MAYTAG MHW5500FW0 "F3E1 error code per customer F9E1, F5E2, F3E1, F8E3, cleared the error codes. The appliance was allowing me selections. Unplugged the appliance and plugged it back in, the control looks good, all connections are good, ran a diagnostics test completed with no issues or error codes, I went ahead and changed out the water level switch. Called and spoke with tech line SR 7729458882 and told them all I’d done and the error codes on arrival, said if the automatic test completed with no issues or error codes the appliance is working normal. He said it was probably over suds that caused the issue, otherwise the appliance is working normal, explained that to the customer"
Near Premont, TX 78375
Adam
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 Installed components calibrated unit ran verification cycle. During reassembling of machine I did check water pressure/volume from home to machine is extremely low customer experience no wash or wet loads because of water pressure. I did advise that is not an issue with the unit itself it would be something
Near Corpus Christi, TX 78414
John L.
Job Details: 12/15/2020
DRYER WHIRLPOOL WED92HEFC0 "While installing components, found an issue with mount for motor. Makes noise strong clicking sound when removed, tried making adjustments but did not help. Will need to replace motor base and clips to resolve this issue.; ordrng 1 W10242878 (base) and 2 W10121316 (motor clamp)s"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Inspection of unit shows Control board not always responding to diagnostic commands. Customer does have video of all lights on control flashing. Replaced control to resolve issue. After installing new control tested all components separately no issues found. Issue resolved
Near Corpus Christi, TX 78418
Michael
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Pulled out the appliance with appliance dolly, took the top covers off to replace the electronic control, wrong con, it does show that model number on the search, got the part number off the old control and ordered part. Installed the console, no longer has F6E4 error code, but the microwave won’t start up, sounds like a bad relay on the control, rescheduled customer ; ordrng 1 W11325603 (ELECTRONIC CONTROL )"
Near Corpus Christi, TX 78405
Michael
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Appliance is leaking and ice maker not making ice and LED lights aren’t working per customer. No visual leaks, water dispenser is working normal, good water pressure on both dispenser and ice maker which is rotating and calling for water. The temperature was lower than normal in the freezer, knob setting was at cold which would cause things to defrost possibly causing water leak from inside the FC. Lowered temperature to 4 in the FC, advised the customer to allow the temperature to get colder and it should start making ice. Unplugged the appliance for 5 minutes and plugged back in, the lights didn’t reset, ordered lights to resolve the issue and rescheduled the customer ; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED7230HW0 "The tone on the buttons isn’t working. Went into diagnostics to the audio tone test, it wouldn’t allow me to make adjustments. I called whirlpool tech line and spoke with JK SR7729469652 to confirm I was doing it correctly, he said yes and had me do it again, it didn’t work, said to replace the UI, ordered part and rescheduled customer ; ordrng 1 W11413567 (PANEL CONTROL)"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Inspected unit, ran test on icemaker. Icemaker has function and calls for water, no water dispenses. No kinks, issue with valve as they power on but do not dispense water.; ordrng 1 W10179146 (water inlet valve)"
Near Portland, TX 78374
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM "Inspected unit, unit had no cooling functions. Fans not on nor compressor. Put unit into service mode, and tested components. Fans would not come on, compressor came on. Powered down unit, and powered up. Tested components again, fans now functioning. Ran test 4, unit went through test and verified that unit was flowing air and cooling. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
RANGE WHIRLPOOL JES9800CAS00 "Inspected unit, touchpad on unit not working. Control panel will need to be replaced to resolve this issue, customer is holding off on repair to make a decision whether or not to have unit repaired. Put hold on port order until customer calls back and confirms that they will go through with repair. order following part if customer calls back for repair, part number W10314417 (Control panel)"
Near Corpus Christi, TX 78412
John L.
Job Details: 12/15/2020
MICROWAVE AMANA AMV2307PFW "Install components that were received, tested unit after installation. Unit is functioning without issue. Issue has been resolved"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2020
REFRIGERATOR MAYTAG MSB27C2XAM00 "Installed components, tested after installation. Unit is no longer chattering, issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
MICROWAVE JENN-AIR JMDFS30HL "There was no answer enroute to location, left vm, no return call, called when arrived, went steady to vm, waited 10 minutes no return call, this location is gated, no gate code, the customer need to reschedule ; saved tckt"
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB8959SKB0 Use Apple Maps for this location. Customer states they were getting error code FHE for which comes back as float switch. While putting unit into diagnostic control board would just die no lights no response no cycles being tested. But trying to run regular normal cycle results in response from control board but no water entering unit. Replaced float switch water valve and control to resolve issue.; ordrng 1 W11036170 (FLOATSWITCH) and 1 W11289893 (WATER VALUE ) and 1 W11348053 (CONTROL )
Near Victoria, TX 77905
Michael
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB8989SHB0 "I didn’t have the parts on me, confirmed the inlet valve is activating but no water, I ordered both the control and inlet valve, the parts were not with. The customer will need to be reschedule when parts are received ; O-emld tckt"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
ICEMAKER WHIRLPOOL GI15NDXZS2 "Inspected unit, ran tests, found issue with valve. Valve slowly dispensing water into reservoir unit times out and starts ice making process. Replace valves and pump to resolve.; ordrng 1 W10217918 (water valve) and 1 W10747426 (pump)"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
REFRIGERATOR AMANA ART308FFDM06 Make sure drain line was open steam cleaned and then tested with cup of water is free-flowing. Replaced components tested unit issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 Customer complaint of long drive times. Inspection of unit shows proper temperatures and excellent voltage. Customer has recently however changed exhaust hose and exhaust vent for outside of home. I did advise customer That proper installation of both of those products are important for airflow of the dryer airflow equals dry time. Advise customer on correct position of hose. Issues on
Near Robstown, TX 78380
Adam
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW72HEDW0 Install component ran test cycle issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WETLV27FW0 "Inspected unit, foundation to be with rollers and shafts. These components are no longer running smoothly and this is causing vibration when driving is spinning. Replace these components to resolve these issues.; ordrng 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 4 W10314171 (drum support roller)s and 1 W10131364 (belt,drive) and 1 W10468057 (pulley-idr)"
Near Alice, TX 78332
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB765FW3 Visual inspection of unit shows obvious broken/field pinch point on left-hand side of washer lid. Replace the lid with Priya did part. Issue resolved
Near Kingsville, TX 78363
John L.
Job Details: 12/15/2020
DRYER WHIRLPOOL WED4950HW0 "Inspected unit, try to run unit. Unit would not run checked unit for voltage at outlet and at rear of unit. Unit is receiving proper voltage, 120v at both legs. Tested for voltage again, Power load is called for there is a drop in voltage from outlet. These findings point to issue with home wiring camera issue is not with dryer."
Near Sinton, TX 78387
Michael
Job Details: 12/15/2020
WASHER AMANA NTW4516FW3 "Not completing the cycle per customer. F8E1 error code, cleared error code, tested the inlet valve, cold side has no water pressure, unplugged the appliance and removed the inlet valve, it was clogged up, installed new one from truck stock I kept from job 21724. Calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal. This is on well water, advised the customer to get screens for the hoses, or have a filter installed."
Near Corpus Christi, TX 78417
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "It didn’t complete the wash cycle per customer. I plugged the appliance in and it was stuck on drain, held the start button to shut it off, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the the spin cycle on manual test, the appliance is working normal"
Near Corpus Christi, TX 78415
Michael
Job Details: 12/15/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Ice is coming out smaller than usual per customer. This is a separate issue than before. Tested the water dispenser, low water pressure, tested the ice maker, it’s rotating properly and calling for water. Turned the water off and removed the hose from the inlet valve, turned the valve on, good house pressure, removed the water filter, there is good water pressure coming out of the dispensing, advised the customer to replace the water filter, gave part number W10735398, the appliance is working normal"
Near Corpus Christi, TX 78414
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVW7230HW0 "The appliance would sometimes complete the wash, sometimes not. F0E3, F7E4 error codes, cleared error codes calibrated and performed a diagnostics test, completed with no issues or error codes. Looked at the drain hose and found it wasn’t inserted properly, corrected the problem and zip tied it, the appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Installed new icemaker, verified that icemaker was getting water and ice making process has begun. Issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED6630HW1 "On arrival the appliance wouldn’t power on, per customer, would work on and off. Tested voltage at the wall outlet, couldn’t get 110VAC on either leg, tested at the appliance, not getting 110 on L2. Advised the customer he would need to correct the electrical problem with someone qualified, should correct the appliance issue, if not to call us back, left magnet"
Near Alice, TX 78332
John L.
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL GAFZ30FDGB00 "Installed compressor and components, vacuumed and charged unit to proper levels. Unit is holding charge, and unit is cooling. Issue has been resolved."
Near Corpus Christi, TX 78405
John L.
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5000DW3 "F1E1 main motor fault, F7E5 shifter fault. Inspected under unit, found signs of oil. Gearcase seal has been compromised, this is causing drum to spin roughly and putting strain on motor. Will need to replace these components to resolve.; ordrng 1 W10870913 (gearcase) and 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)"
Near Goliad, TX 77963
Michael
Job Details: 12/15/2020
DRYER MAYTAG MED5630HC1 "Installed parts ordered, the appliance is heating and working normal. Elderly couple, no email"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/15/2020
DISHWASHER KITCHEN AID KDTM354DSS4 Arrived at customers location preparing to install component open sealed box with correct part number job number and name to find out part that was in box was mispackaged I’m assuming because it was a timer for an older washing machine not a soap dispenser for this product. Re-ordering soap dispenser to resolve issue.; ordrng 1 W10620296 (detergent dispenser)
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
Near Corpus Christi, TX 78413
Adam
Job Details: 12/15/2020
WASHER MAYTAG MVWB835DW3 Install components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
DISHWASHER KITCHEN AID KDPM604KBS0 "Installed new drain pump, ran a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser, ran diagnostics, didn’t show any leaks, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC465HW0 "The appliance isn’t powering on per customer. Tested the wall outlet and at the appliance, I’m not getting 220 VAC, I went ahead and checked the fuse, fuse and thermostat are good. The customer wanted me to sell him the thermal fuse, charged for the fuse and SCF total; used 1 WP3392519 (FUSE) from stock"
Near Victoria, TX 77901
Michael
Job Details: 12/15/2020
DRYER MAYTAG MEDC215EW1 "Clothes are getting torn per customer. Found the vent at the bottom of heater box had some sharp edges. I was able to smooth them out to resolve the issue, the appliance is working normal"
Near Inez, TX 77968
Michael
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW6120HC0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."