We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/02/2022
I contacted our customer to let him know I was on the way. He was displeased that I did not have COVID. I responded that this did not seem to be a concern of his on our last conversation. I do not feel comfortable going into this mans home for the repair. I spoke with Megan at Trade Care Team to document and seek guidance. Because this is a Safety Department call I was transferred to John at Whirlpool . I explained the situation and my concerns on being able to complete this repair and requested DNS. DNS is declined and they would prefer another Technician from ACT. Implore the repair. SR #7734017061. I counseled with DH. Dropped of parts for another tech.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78006
Drew
Job Details: 08/02/2022
Upon arrival removed tub/drum/gearcase. Installed new tub, drum, gearcase to resolve the oil leaking issues. Tested unit after all was set up and functioning properly. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG97US0HS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/02/2022
Customer rescheduled ; schdld next appmnt for 8/23 TUE PM
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78209
Richard G.
Job Details: 08/02/2022
Customer complaint is that when using the oven, the console gets hot to the touch and a lot of hot air comes out from the oven at the back of the burners. Looked into user manual and found this area is normally hot when using the oven, and it is recommended not to place things in front of the vent. Informed customer of this, and advised not to place things in front of the vent when used and to be careful of the hot console.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/02/2022
Customer complaint is that the top portion of the tub ring is shredded. Inspected tub ringand verified. Also found cracks in the tub ring. Ordering tub ring.; ordrng 1 W10849477 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Boerne, TX 78015
Sebastian
Job Details: 08/02/2022
Replaced harness, confirmed broken wiring, also replaced light, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78217
Garry
Job Details: 08/02/2022
Customer complaint of refrigerator too cold and ice bucket freezing up. Measured temperature in RC with thermocouple and found temperatures between 36F & 37F. Freezer temperature measured at 0F. Asked customer what indicated unit was too cold and she directed me to the UI Panel. Temperature setting was displayed in Celsius and customer was unable to program temperature. Set units to Fahrenheit and set RC temp to recommended setting of 38F, and explained to customer how to operate and program display. Found Ice Chute Seal disconnected from door, causing warm air to fill ice box, leading to frozen bucket. Reinstalled seal and tested for good fit. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near San Antonio, TX 78257
Drew
Job Details: 08/02/2022
Upon arrival replaced acu and ui. Turned on unit to verify unit was working. Ran diagnostics, no error codes present. All functioning working properly. Advised customer if issues happens again to give us a call back. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM0
Near La Vernia, TX 78121
Douglas H.
Job Details: 08/02/2022
Customer reported new issue of unit not making ice. Found cause to be faulty icemaker not calling for water. Customer wishes to proceed with repair. Ordering ice maker to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78212
S
Job Details: 08/02/2022
Upon arrival customer advised me the unit worked perfect after the last time I came out and ran unit through diagnostics and clear error codes. With the help of 16 I was able to see that the reason for the error codes was because of over suds from the unit and clogged drain ports. Cleared drain ports of obstructions and debris. Adjusted soap dispenser settings as well. Retested unit and unit functions as designed. Advised customer that the unit will need to be replaced soon as the units tub system was beginning to wobble. Customer states they will be purchasing a new unit. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78240
Drew
Job Details: 08/02/2022
Upon arrival replaced hv board and ui, unit didnt power on. Called tech line spoke with Chris and received same Sr 7733667852. Checked at door harness and it was not installed correctly. Unit powered on. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Little Rock, AR 72223
Micheal
Job Details: 08/02/2022
"Inspected unit and found compressor locked up. Tested voltage to starting device, which is at 120vac. Measured voltage at the wall which measured 120vac. Measure voltage at p1 on control got 120 vac measured voltage at p3 which is at 120vac. Freshfood and freezer lights are working, icemaker not working due to unit not cooling, water through the door works,. Ordered W11574734 shows factory back order. Ordered W11504431; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Lock ring)"
We serviced a
N/A N/A
Model n/a
Near Little Rock, AR 72211
Micheal
Job Details: 08/02/2022
"Customer canceled at door, will call back to reschedule"
We serviced a
GLADIATOR COMPACTOR
Model GACP15XXMG4
Near Little Rock, AR 72211
Micheal
Job Details: 08/02/2022
Inspected unit and found large gear in gear drive broke in half due to gear that has the most force put on it is plastic. Ordered gear drive kit. ; ordrng 1 882699 (Gear drive)
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/02/2022
"Went to replace heating element in bake to get dishwasher out without damaging the counter top, had customer sign damage waiver forms, got unit out didnt damage the top, replaced heating element due to sp tested unit no leaks and heater came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/02/2022
"Inspected unit for not washing properly, ran diagnostic found error code f5e3, tested lid lock unit locks as designed, ran auto test and calibration unit passed both test, unit runs as designed"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Searcy, AR 72143
Jeff N.
Job Details: 08/02/2022
Replaced heater on special project. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/01/2022
I uninstalled the double oven with assistance. We uninstalled the top panel, the console and the two controls. Replaced the two controls and the console. I set up the unit date and time and tested both ovens by running them to 350 degrees F. Both ovens reached temperature without shutting down. I teetered diagnostics and retrieved no error codes. The F6E4 and F8E1 error codes are resolved. However, once I reassembled the double oven and reinstalled with assistance, the F8 E1 error code came back once fully into the cabinet. Then the unit lost power and rebooted. I uninstalled again and measured the cabinet depth. 22 11/16 and 23 1/2 inches. It should be 24 inches. I removed the microwave trim to see that the power cord was completely seated. It is hard wired and the installers cut the conduit which they are not supposed to do. On page 6 of installation instructions: Fuse both sides of the line. Do not cut the conduit. The length of conduit provided is for serviceability of the oven. I will not be able to gain access to the blower without the hard wire being disconnected by a licensed electrician. I cannot pull the unit completely out. Because of the power loss, the electrical circuit should be checked by a licensed electrician. I contacted Bruce, Senior Technician at Whirlpool to document and seek guidance SR#7734248985. I also contacted DH for guidance. This is a PL 1 authorization and it does not cover installation issues, especially with the cabinet being under it and a potential electrical problem in the hard wire as well as the conduit being cut. The cabinet measurement is actually shorter then the product dimensions. Therefore the unit is stuffed into the cabinet. I had found another cabinet in this neighborhood with the same problem. The product and cabinet dimensions can be found on page 5 of the installation instructions for the builder to resolve with the cabinet maker. Electric requirements can be found on page 6. Our customer will have to have the builder correct any cabinet and electrical requirement problems. Once this is complete, if there are any further problems with the unit Whirlpool can be contacted for certified repair.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Antonio, TX 78217
Garry
Job Details: 08/01/2022
Customer complaint of oven not baking properly. Found no errors in unit storage. Observed loose connection at Bake Element. Reestablished connection and tested unit to find average baking temp of 352.16F. Unit preheated to 391F. Broil element also heating and cycling appropriately. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78252
Richard G.
Job Details: 08/01/2022
Attempted to replace icemakers, ice bin had to be broken to remove from refrigerator mounted icemaker, will need to replace ice bin. Rescheduling icemaker kit. Wrong icemaker was ordered for freezer mounted icemaker. Ordering correct icemaker. Also found pantry shelf cracked and glass chipped. Ordering pantry shelf. Replaced freezer door gasket.; rqstng P&A on 1 DA97-07603B (Icemaker) and 1 DA97-08417A (Pantry shelf) and 1 DA97-14474A (Ice tray), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/01/2022
Tested unit. Handle loose. Secured handle. Freezer led out causing top lights to dim. Will need new freezer led. ; ordrng 1 W10695459 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78251
Chris S.
Job Details: 08/01/2022
Got to customer to change Auger motor went to test dispenser and Solenoid not working properly need to also change out solenoid to fix issue. ; ordrng 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Replaced heating element due to SP, tested unit no leaks and heating element came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Went to install the part found it to be the wrong part, there was a glitch in system, diagnosed to need tube; ordrng 1 dW11256498 (Water inlect tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Replaced motor belt and guard, tested unit now spins and agitates, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11239857 BELT"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Inspected unit for not turning on, drain pump came on I was able to hold start button to turn off, but there is no display, gained access to control there is no flashing green light, there is 120 voltage going to board but only sending at the most 1 DCV to the FIACA, diagnosed to need control ; ordrng 1 W11543996 (Control)"
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS02
Near Bald Knob, AR 72010
Jeff N.
Job Details: 08/01/2022
"Ice maker working intermittently. Cycled, checked water flow. Ordered ice maker.; ordrng 1 W11483245 (Ice maker) and 1 W11268536 (Ice door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Searcy, AR 72143
Jeff N.
Job Details: 08/01/2022
Yoke on auger motor stripped out. Ordered yoke and motor.; ordrng 1 WP63052-2 (Yoke for auger) and 1 W11310391 (Auger motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Informed Al here at rent a center that the unit is out of warranty he said they know, inspected unit for f2e2, when plugging the unit in the error code pops up, Gaines access to control, there is 120 going tot the control, and there is 12.90 dcv going to the FIACA, unable to press the power button on FIACA or anything, the FIACA does come on but cant do anything, diagnsied to need FIACA W11478519 ($346.26) labor ($98.75) and sc ($109.00) this will be billed to rent a center; ordrng 1 W11478519 (Fiaca)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Beebe, AR 72012
Jeff N.
Job Details: 08/01/2022
Changed right front and rear orfice out. They were backwards. Checks good.
We serviced a
N/A N/A
Model GI7FVCXWY00
Near Conway, AR 72034
Jeff N.
Job Details: 08/01/2022
Replaced evaporator motor and grille cover. Checks good.
We serviced a
WHIRLPOOL KITCHEN
Model WDF520PADM9
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/01/2022
"Inspected unit for damaged on panel, this is under 30 days warranty, found the crack to be on the top part of the console, diagnosed to need stainless console ; ordrng 1 WPW10733627 (Stainless console e)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hot Springs, AR 71909
Blake D.
Job Details: 08/01/2022
"Customer doesnt have recipe, Called partner team spoke with carry, authorization W12POL0APL1, inspected for not draining found garbage disposal to be new and the plug in it, after removing plug the dishwasher now drains, unit operation checks okay"
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Benton, AR 72019
Blake D.
Job Details: 08/01/2022
"Replaced heating element tested unit no leaks, and element came on, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ0
Near Conway, AR 72034
Doug M.
Job Details: 08/01/2022
"Installed heater element per to special project,leak tested unit,operation checks ok; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Victoria, TX 77901
Michael
Job Details: 08/01/2022
The bezel is broken on the front left, ordered part and rescheduled the customer ; ordrng 1 W11550898 (Bezel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Adam
Job Details: 08/01/2022
Customer complaint of unit not filling with water. Inspection of unit shows no error codes. Further inspection of unit shows both hot and cold valve have large amounts of debris stuck in filter. Will be using a water valve from a previous job that was not needed. Previous job number28082. Replaced valve tested unit issue resolved; used 1 W11038689 (Valve) from stock
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Corpus Christi, TX 78408
John L.
Job Details: 08/01/2022
Installed control, unit regained function. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Rockport, TX 78382
John L.
Job Details: 08/01/2022
Installed evaporator motor, fan blade, power supply, and inverter. Check the unit after installation, freezer fan is blowing and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Port Aransas, TX 78373
John L.
Job Details: 08/01/2022
Inspected unit, found ice obstructing fill tube to icemaker. Most likely valve issue, will need to replace fill tube and valve to resolve.; ordrng 1 W11383473 (Valve) and 1 W11395429 (Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES03
Near Port Aransas, TX 78373
John L.
Job Details: 08/01/2022
Inspected unit, checked temperatures in fridge. Fridge lowest temp at 37.5, unit not reaching freezing temperatures in fridge section. Tested freezer as well, Temperatures within normal range. No issues found.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 08/01/2022
Installed new heater, issue on this unit resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Corpus Christi, TX 78418
John L.
Job Details: 08/01/2022
Installed gaskets, reformed seals. All doors now sealed and issue on unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Adam
Job Details: 08/01/2022
Water valve was previously replaced. Replaced actuator and drain pump. Ran unit through both calibration and verification cycle. Issue resolved. Retailer will be keeping the unit to run separate tests/normal wash load
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Odem, TX 78370
Adam
Job Details: 08/01/2022
Customer complaint of display showing blank unit will power on and will complete the cycle but theres no picture in the UI. Replaced interface to resolve issue; ordrng 1 W11130428 (Ui)
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Corpus Christi, TX 78415
Adam
Job Details: 08/01/2022
Installed control and heating element tested unit issue resolved product does preheat and reach temperatures of 350?. Checking voltage at harness shows product is not receiving a For 240 product is hovering right around 227. I did inform customer that if unit fails to come to temperature after these repairs she will need to contact an electrician to resolve the issue. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78411
Adam
Job Details: 08/01/2022
Complaint of unit shaking badly. Inspection of unit shows air codes for unbalanced load. Further inspection shows tub is extremely bouncing. Replaced suspension to resolve issue; ordrng 1 W10821951 (suspension)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Corpus Christi, TX 78414
Adam
Job Details: 08/01/2022
Before starting work I did explain to customer price points for diagnostic parts and labor before I even touched the unit and customer was OK with it halfway through the diagnostic customer states she changed your mind and would like to cancel the service. I did inform customer that I was halfway through with the service but she just left looked at her watch and said Id only been there for five minutes. Customer is a no pay send message to Amanda
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77905
Michael
Job Details: 08/01/2022
The washer wont advance and complete the wash cycle. F7E1 basket speed fault, cleared the error code and leaned the appliance back and removed the shield to confirm no obstruction, all clear and the belt was in place. I tested the agitation cycles manually and when it first started, it sounded like it was stuck but broke loose, sounded like coins were obstructing the agitator, causing the issue, no visual coins around the agitator. Calibrated and performed a a.diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Seadrift, TX 77983
Michael
Job Details: 08/01/2022
The UI keypad looked like it was pulling up, found it was the plastic film, peeled it off. The console and keypad look normal. Ran diagnostics to confirm the appliance was working normal, it completed with no issues or error codes, appliance is working normal
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Seadrift, TX 77983
Michael
Job Details: 08/01/2022
Installed the new control, still giving F6E6 lost commercial error code, stating there can be an issue with the control or the wiring. Didnt leave the new control in place, advised the customer the the UI would probably be the issue Service Pointer W11408031, which Ive changed out before or the harness. The customer doesnt want to spend anymore money on it at this time. Shared whirlpool customer service number.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Port Lavaca, TX 77979
Michael
Job Details: 08/01/2022
Water leaked all over the floor, tried to power on the appliance, its getting power to it but not through it, wont power on. I leaned the appliance back, found the cover was broken off, possibly from delivery, I pushed on the cover and it sounded like the drain pump was trying to come on. Unplugged the appliance and unplugged the drain pump, the black wire is broken inside the connector, unable to make the repair, ordered the lower harness and drain pump and rescheduled the customer ; ordrng 1 W11545744 (Harness) and 1 W11399437 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Inez, TX 77968
Michael
Job Details: 08/01/2022
I didnt have a heat element for this job number but had one for job 28144 heater W11537778, that wasnt on my schedule. Installed the new heating element. I was unable to test the appliance, the customer didnt have it tied in, hes waiting on a part hes replacing. I Had him sign a waiver.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Victoria, TX 77901
Michael
Job Details: 08/01/2022
Installed new control and inlet valve. Calibrated and performed a quick wash test, completed with no issues or error codes, no visual leaks, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Victoria, TX 77904
Michael
Job Details: 08/01/2022
The control isnt functioning properly, not allowing me to do anything. Ordered the control, please reschedule when the part comes in ; ordrng 1 W11603811 (Control)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/01/2022
Customer stated unit making too much ice, upon investigation also found filter housing is leaking. Unit needs bin thermistor and filter housing. customer wishes to proceed with repair. Ordering bin thermistor and filter housing to resolve the issues. Scheduled for soonest availability ; ordrng 1 W11266112 (Housing) and 1 WPW10511923 (Bin thermistor)
We serviced a
KITCHEN AID MW-HOOD COMBO
Model n/a
Near Garden Ridge, TX 78266
S
Job Details: 08/01/2022
Upon arrival customer stated the unit began working as of earlier today. Customer denied service once I arrived. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78261
Douglas H.
Job Details: 08/01/2022
Last trip found faulty control, ui control, and defrost sensor. Customer stated unit stopped cooling completely after last trip. Powered unit on to confirm that previous diagnosis would resolve this new issue. Replaced all parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/01/2022
Customer reported not enough water coming in. Checked for errors, found f2e3 mismatch control. Ran diagnostics testing to check unit, found slightly lower water flow than normal. Replaced control and inlet valve to resolve the issues. Calibrated unit and ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/01/2022
Tested unit. Found drain pump not running. Found wiring damaged at pump. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/01/2022
Tested unit. Water collecting on top of freezer gasket. Will need to replace gasket. ; ordrng 1 WPW10714545 (Gasket)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Terrell Hills, TX 78209
Garry
Job Details: 08/01/2022
Customer complaint of icemaker not making ice and only recirculating water through machine. Previous visit found all components functioning as designed. As per WPL Techline, I tested evaporator thermistor and all measurements were within specs as evaporator was cooling. Also relocated pump harness to ensure no wires were pinched or impeded in any way. As per previous instruction from WPL Techline, I returned today to replace ACU (W11034363). Returned unit to operation and tested. At this time, all systems and functions appear to be operating as designed. Customer to monitor and contact us with any further issues. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBK206
Near San Antonio, TX 78209
Garry
Job Details: 08/01/2022
MODEL TAG MISSING FROM THIS UNITCustomer complaint of F6E1 error code. Measured resistance value of upper oven temp sensor and received a measurement that was in-spec. Verified with WPL Techline that ACU replacement is the solution to the current problem. Ordering ACU (WPW10317345) to address issue. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 WPW10317345 (ACU)
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/01/2022
Customer stated dryer was not turning on. Found issue to be faulty push start switch . Ordering push light switch and thermal fuse just in case.; ordrng 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WPW10446920 (switch-pts)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/01/2022
Last tech found clogged drain tube. Confirmed diagnosis. Replaced drain tube to resolve the issue. Tested ice maker in diagnostics testing. Unit functioning properly now!
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78240
Chris S.
Job Details: 08/01/2022
Replaced heating element per whirlpool special project.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/01/2022
I replaced the icemaker. The unit is now fully functional.
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/01/2022
Last trip found faulty heater assembly. Replaced heater assembly to resolve the issue. Unit testing good. No further issues at this point. Per AE since price of part now just over the limit proceed with repair.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near San Antonio, TX 78247
S
Job Details: 08/01/2022
Upon arrival contacted tech line. Per tech line check the air flow returns and evaporator. Returns are free of buildup. per tech line order the evap harness and thermistor which is causing the issue of the blocked airflow. W11478200 control and evap harness. Parts are oos. 7734249548 Andy; ordrng 1 W11546681 (Evap harness) and 1 W11478200 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/01/2022
Customer stated when using right front burner would hear a popping noise, then started to smoke out of the right front switch. Verified no issue with the element, found cause to be RF infinite switch shorted out.Customer wishes to proceed with repair. Ordering infinite switch to resolve the issue. ; ordrng 1 WP3149400 (Rf infite switch)
We serviced a
KITCHEN AID DISHWASHER
Model KUDS02SR
Near San Antonio, TX 78230
Garry
Job Details: 08/01/2022
Arrived at residence, greeted customer, and asked if she was aware of our Service Call Fee. Customer unaware. Explained schedule of fees to customer and she asked if I had any parts for her dishwasher. I informed her that I did not have many parts and would most likely have to order them should they be necessary. At this time customer said she intended on getting machine fixed today and would call around to see if anyone had parts for her unit. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Garry
Job Details: 08/01/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/01/2022
I uninstalled the dishwasher from the cabinet, replaced the faulty heat element with the re-engineered heat element. This unit is now protected from the special project design problem. This unit is fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/01/2022
Installed new trim. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/01/2022
Customer stated unit would beep alerting doors open. Couldnt replicate the issue, but during diagnostics testing found that the main control was needed. Replaced main control to resolve the issue. Unit testing good now. If issue persists please order W11542754 ui panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/01/2022
I replaced the 3 large bins with The missing trim. The unit is now fully functional and in cosmetic design.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near San Antonio, TX 78253
Richard G.
Job Details: 08/01/2022
Spoke with customer, they have decided to get a new dishwasher. Did not look at unit.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/01/2022
Customer stated f2e1 shorted key error code present, confirmed error. Unit needs new console. Customer is going to attempt to get part covered. But either way wants to proceed with repair. Ordering console to resolve the issue. Scheduled for soonest availability.; ordrng 1 W11236888 (Console)
We serviced a
LG REFRIGERATOR
Model LFX28968ST06
Near Boerne, TX 78015
Douglas H.
Job Details: 08/01/2022
Last trip found damaged Evap fan and cover. Replaced Evap cover to resolve the issues. Unit testing good now. Advised customer of 24hr cool down period.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/01/2022
Last trip found that the heater needed to be replaced per special project. Replaced heater to resolve the issue. Unit testing good now. Took pictures of property damage. Customer wanted to leave unit pulled out to allow cabinets to dry, due to mold. Customer signed off on repair and leaving unit pulled out. Submitting pictures to whirlpool
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYS00
Near San Antonio, TX 78213
Douglas H.
Job Details: 08/01/2022
Spoke with previous tech prior to arrival, he stated attempted to seal drain pan with flex seal. . I filled the drain pan to see if it leaks. Found no leaks as of now. If issues please order W10890667 drain pan (. Asked customer to monitor and if had same issue to please call us back.
We serviced a
LG REFRIGERATOR
Model LSXS26366D02
Near Boerne, TX 78015
Richard G.
Job Details: 08/01/2022
Customer complaint is that the freezer is not freezing and not making ice. Verified issue. Ordering temperature sensor to resolve issue. ; ordrng 1 6500JB2008Z (Temperature sensor)
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GL0
Near Fair Oaks Ranch, TX 78015
Richard G.
Job Details: 08/01/2022
Replaced latch and strike. Door still not staying closed. Unable to locate where unit is preventing door fro, staying closed. Ordering seal, gasket, inner door, hinges, door seal, console seal, panel; ordrng 1 W11177741 (Tub gasket) and 1 W10864081 (Cabinet seal) and 1 W10919271 (Inner door) and 1 W10909089 (Door seal) and 1 W11213719 (Console seal) and 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge) and 1 W11320225 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/01/2022
For some reason our system did not schedule a helper for this repair although I requested one. I counseled with NR. He will arrange for a tech and helper or a tech that can conduct this repair alone. I contacted our customer to reschedule but they need to check availability and contact us to schedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near San Antonio, TX 78217
Douglas H.
Job Details: 08/01/2022
Last trip found faulty Evap motor. Replaced Evap motor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Windcrest, TX 78239
Chris S.
Job Details: 08/01/2022
Replaced heating element per whirlpool special project.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
Chris S.
Job Details: 08/01/2022
Already have another ticket open on this appliance or pool sending customer parts directly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near San Antonio, TX 78263
S
Job Details: 08/01/2022
Upon arrival replaced faulty harness with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HV01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/01/2022
Installed new Ui. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78256
Sebastian
Job Details: 08/01/2022
Replaced all parts tech line suggested, still tripped breaker after install, called techline again and narrowed it down to lid latch, part ordered. ; ordrng 1 WPW10482836 (Lid latch)
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/01/2022
Installed new blower and motor. No noise issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/01/2022
I replaced the damaged and nonfunctional Silverware Basket Assembly. The unit is now fully functioning as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78258
Garry
Job Details: 08/01/2022
As per Technical Service Pointer #W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Reinstalled unit and tested operation. No leaks, element heating appropriately, and amp draw in spec throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78263
S
Job Details: 08/01/2022
Upon arrival replaced heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ0
Near Adkins, TX 78101
S
Job Details: 08/01/2022
Upon arrival customer stated units oven would disperse brig flames. Verified the issue and went to switch out the orifice for the lp orifice with the lp conversion kit and noticed the bake orifice was not ordered or in the kit. Reordering WPW10032030 lp kit with bake orifice as well. ; ordrng 1 WPW10032030 (Lp bake conversion kit)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Castroville, TX 78009
Jesus C.
Job Details: 08/01/2022
Tested unit. Not going into defrost. Will need to replace control. ; ordrng 1 W11546609 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78257
Drew
Job Details: 08/01/2022
Upon arrival replaced recalled heater, installed new style. Tested unit for leaks, none present. Heater turned on in test mode, no further issues at this point. Autho S17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Antonio, TX 78233
Douglas H.
Job Details: 08/01/2022
Customer stated unit not cooling properly, checked Evap frost pattern, at this point found defrost sensor in wrong position. Relocated defrost sensor to the correct position. Allowed unit to to run again. Began cooling much more efficiently upon testing. Advised customer to allow 24 more hrs with the doors shut to allow unit to run properly. If issues persist please order W11358352 compressor, W11476572 control box assembly, W11476572 thermistor
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS00
Near La Vernia, TX 78121
S
Job Details: 08/01/2022
Upon arrival customer stated units ice maker would produce low amounts of ice and that the unit would make a loud noise. Verified the issue to be a bad damper fan causing the loud noise and off temp in fresh sides. Ordering 1 W10248595 and W10395278 motor fan for fresh side and WPW10389152 support.; ordrng 1 W10248595 (Damper control) and 1 W10395278 (Motor fan) and 1 WPW10389152 (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near La Vernia, TX 78121
S
Job Details: 08/01/2022
Upon arrival verified the units console and control not communicating as should be. Replaced console and control. Noticed the paint falling off they top of the new console. Reordering but installing the new one for the mean time. Tested unit and unit functions as designed. Ordering 1 W10838672 console to resolve issue. Part is oos. ; ordrng 1 W10838672 (Console)