Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1333 customer reviews

Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS973CIDM00 Water line for ice maker clogged. Ordered new door to resolve issues. ; ordrng 1 LW10744163 (FREEZER DOOR) and 1 WP2182181 (THIMBLE UPPER DOOR) and 1 WPW10247907 (DOOR STOP) and 1 WPW10257206 (DOOR CAM)

Near Saddle Club Dr, Kerrville, TX 78028
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer called to cancel this morning. Says she has another company working on the unit and that she wanted us to work on it but the manufacturer wouldn’t let her have us work on it? Please close.

Near Circle A Trail, Helotes, TX 78023
Tommy B.

Tommy B.

RANGE KITCHENAID KEW0105HBL1 Customer stated that the issue was the unit keeps opening on its own. Leveled the unit in order to allow the door to remain clothes and also cleaned the front section in between the handle in the compartment. Collected service call plus labor.

Near Bluff Wind, San Antonio, TX 78216
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Tested refrigerator. Temp in fresh food is at 32. Found baffle not working. Ordering new dampener. Alternate 210 315 8892; ordrng 1 W10196393 (damper control assy)

Near Burdick Dr, San Antonio, TX 78227
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 "Found main control losing power when compressor on. Main control needs to be replaced 08 ordered and replaced UI not control in back, needs OTL. Call when authorization is approved.; rqstng P&A on 1 WPW10675033 (cntrl-elec), states that autho needed"

Near FM 2252, Schertz, TX 78154
Christian G.

Christian G.

WASHER WHIRLPOOL MVWB835DW4 Issue stated by customer: washer displaying LF code. Ran unit through diagnostics. Found bad valve. Replaced valve. Unit test good. Informed customer of survey.

Near Feldtmann Trail, San Antonio, TX 78251
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Issue stated by customer: ice maker not making ice, water not dispensing. Found reservoir frozen previously due to bad evaporator. Replaced evap motor and thermistor. Unit test good. Informed customer of survey."

Near Beltran Pass, San Antonio, TX 78252
Ivan B.

Ivan B.

DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced control and UI. Unit tested properly. Advised customer to remember to run the hot water from the sink for a minute before starting the dw. Yes to survey and leave behind.

Near Villa Toscana, San Antonio, TX 78260
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW8620HC1 Customer stated that the unit is walking during spin cycle. Ran diagnostics and found error codes F0E5 F0E2. Reviewed proper loading with customer. Ran automatic test cycle to ensure unit was not out of balance. Unit tested good. Yes to survey.

Near Canyon Rise, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Same error code as previously before needs new control and possibly humidity sensor OTL needed.; rqstng P&A on 1 W10832046 (cntrl-elec) and 1 W10833858 (sensor), states that autho needed"

Near Golden Vista, Cibolo, TX 78108
Sherman  J.

Sherman J.

WASHER MAYTAG MVWB855DC3 Replaced control board and ui. Recalibrated ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.

Near Casillas Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called techline spoke to David. Discussed modules and the series they are wired on. Unit testing good at this time SR7726463850

Near Stalking Wolf, San Antonio, TX 78249
Sherman  J.

Sherman J.

WASHER WHIRLPOOL LSE7806ACE Found faulty water inlet valve. Ordered new parts to resolve issues. Collected service call today. ; ordrng 1 WP22002360 (WATER INLET VALVE)

Near Oak Hill Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 Ran diagnostics and got F7E1 error. Unit performed nominally during automatic and manual testing for spin and agitation. Ran a rinse and spin cycle to see if unit would cycle. Ran a tachometer test which the unit did not pass. Ordering the motor and the wiring harness to resolve issue.; ordrng 1 W10890624 (motor-drve) and 1 W10903246 (harns-wire) and 1 W11256701 (harns-wire)

Near S Plant Ave, Boerne, TX 78006
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR n/a "Estimate only!!! After one done internally shuts off but control panel says it on still. Found issue to faulty electronic control, UI, and intermittent upper blower issue. Gave estimate of P&L plus tax 3177.30. Ref. 64374 for Sc payment couldn’t locate serial number due to placement of model tag.; rqstng P&A on 1 W10673678 (panl-cntrl) and 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec), states that autho needed"

Near Rodalyn Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 Checked washer found error code F8E1 long fill good water flow from house. Replaced water inlet valve washer is working as designed. No error codes found during testing. Job complete.; used 1 W11210459 (VALVE) from stock

Near Meadow Range St, San Antonio, TX 78250
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW0 Complaint is unit will not finish a cycle intermittently. Tested washer. Found error codes for oversuds and off balance load. Ran diagnostics test. No issues. All functions are working properly. Customer using too many tide pods during wash causing oversuds buildup. Performed customer instruct. Job complete.

Near Abiso Ave, San Antonio, TX 78209
Sherman  J.

Sherman J.

WASHER WHIRLPOOL WFW5090JW0 Found faulty ui and double water valve. Ordered online didn’t open until 11-10-2019; ordrng 1 W11044834 (DOUBLE VALVE ) and 1 W11367297 (UI)

Near Alice St, Kerrville, TX 78028
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED5620HW0 Complaint is noise during g run. Found noise coming from blower assembly. Blower assembly is loose. Secured all screws to assembly. Noise is gone. No further issues. Tested to complete.

Near Abiso Ave, San Antonio, TX 78209
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue stated by customer: ice maker not making ice, water dispenser not dispensing and food freezing. Found filter not plugged in all the way. Once plugged in water dispenser worked, ice harvest ran. Cleaned vents at bottom of fridge and set refrigerator to recommended temperatures to assist with food freezing. Unit test good. Informed customer of survey."

Near Glad Heart, San Antonio, TX 78249
Douglas H.

Douglas H.

DISHWASHER JENN-AIR JDB1255AWP1 "Ran test water was on, when open door barley any water. Motor not pushing enough pressure to have water fill up dishwasher. Advised customer dishwasher needs need new motor. Quoted for P&L 594.01. Customer did not want to proceed with repair at this point marking as estimate. Collected service call.; rqstng P&A on 1 6-919963 (motor-pump)"

Near Highlands Cove, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDC400VW0 "Checked dryer found bad thermal fuse, poor air flow, checked vent blocked up at wall, hose , removed debris replaced fuse . Dryer working as designed heating properly. Job complete ; used 1 WP3392519 (FUSE) from stock"

Near SW 36th St, San Antonio, TX 78237
Richard G.

Richard G.

RANGE WHIRLPOOL KDRS483VSS04 "Customer complaint is that there is a scratch on the right oven handle, a dent in the kickplate, and one of the burner knobs is hard to turn. Adjusted burner knob, it is good to go. Ordering kickplate and door handle.; ordrng 1 W10115720 (hndle-door) and 1 WPW10225969 (KICKPLATE)"

Near Wildcat Canyon Trail, San Antonio, TX 78023
Colton B.

Colton B.

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 "Issue was that oven took forever to preheat. Replaced control board to resolve issue, unit tested good. Left survey flyer behind."

Near Silver Spur Trail, Fair Oaks Ranch, TX 78015
Colton B.

Colton B.

ICEMAKER (STANDA KITCHEN AID KUIX535HBS00 "Issue was a shorted out drain pump. Replaced drain pump, unit now testing good."

Near Fairway Run, Fair Oaks Ranch, TX 78015
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW8620HC2 "Costumer, didn’t received console on time. She’s rescheduling to when the part comes in. ; saved tckt"

Near Legacy Ridge, San Antonio, TX 78260
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for not draining, found drain pump is running, but found the debris in drain line, Cleared drain line of all debris, tested unit operation checks ok"

Near Cannon Cir, Jacksonville, AR 72076
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KSC24C8EYY02 Issue stated by customer! Refrigerator not cooling again. Ran refrigerator through diagnostics. Compressor not turning on. Need sealed systems tech on return appt.; O-emld tckt

Near Goldhurst Ln, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL GI6FARXXB02 "Replaced control board refrigerator working as designed. After running diagnostics freezer light would not operate. Ordering new switch rocker and socket to resolve issue with light ; rqstng P&A on 1 12466111SP (switch,rocker) and 1 12570701 (Socket, Light)"

Near Jeanette Dr, San Antonio, TX 78216
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL n/a Checked refrigerator freezer found gasket damaged. Ordering new gasket.; ordrng 1 W10638675 (gasket-dor)

Near Mink, San Antonio, TX 78213
Ezequiel V.

Ezequiel V.

REFRIGERATOR AMANA ART318FFDB06 Checked freezer found broken air control knob and manual air baffle ordering to resolve issue.; ordrng 1 W10570951 (control) and 1 W10570952 (damper-air)

Near Magic Dr, San Antonio, TX 78229
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer states there is condensation in the refrigerator. I have been here before, and JR was here last week. Previous notes on a different ticket. Customer states JR and SJ spoke with techline and they were supposed to enter the notes and contact the customer. Customer states she contacted Whirlpool and there were no notes. Called techline, SJ spoke with techline since he was here with JR on last visit. Techline states there should be a deli and cheese drawer right on top of the crisper drawers which pushes the air around the drawer and keeps the crisper drawers from being too cold. Also the bottom crisper drawer is missing the glass. Ordering crisper drawer glass, deli drawer, deli drawer glass, and deli drawer trim.; ordrng 1 W10864399 (shelf-glas) and 1 WP2179243 (trim-pan) and 1 WP2309517 (pan-snack) and 1 WPW10276341 (shelf-glas)"

Near Turmoil Curve, San Antonio, TX 78254
Doug M.

Doug M.

M/W OTR WHIRLPOOL WMH31017HB0 "Inspected unit for not starting,tested all fuses checked ok,checked connections checked ok,found no power coming from wall outlet,checked breaker checked ok,informed customer to call electrician,unit checks ok"

Near Archer Ln, Conway, AR 72034
Colton B.

Colton B.

OVEN WHIRLPOOL n/a Issue is a no bake upper oven. Finding issue to be a bad igniter. Ordering a new igniter and returning. Gate code: 8686; ordrng 1 WP7432P143-60 (igniter- b)

Near Los Lunas Rd, Helotes, TX 78023
Doug M.

Doug M.

OVEN WHIRLPOOL WFG525S0HS0 "Replaced oven control due to oven not igniting,tested unit operation checks ok"

Near Oak Grove Rd, North Little Rock, AR 72118
Doug M.

Doug M.

BUILT-IN TALL TU WHIRLPOOL WDF520PADB7 "Replaced inner door and gasket due to unit leaking from center of door,tested unit operation checks ok"

Near W Lakeview, Benton, AR 72015
Doug M.

Doug M.

DRYER MAYTAG MED6630HC0 "Inspected unit for not heating,found would start no heat,tested incoming voltage,did not have 240v to unit not allowing unit to heat,reset breaker unit is now heating,tested air flow,verified normal operation unit checks ok"

Near Excelso Way, Hot Springs, AR 71909
Sherman  J.

Sherman J.

DISHWASHER MAYTAG MDB8989SHZ Upon arrival found crack in control access. Ordered new parts to resolve issue. Checked unit for any further damage. None found. ; ordrng 1 W11403919 (CONTROL ACCESS)

Near TX-534 Loop, Kerrville, TX 78028
Doug M.

Doug M.

M/W OTR UNKNOWN UMV1160CB3 "Inspected unit for not starting,found not all functions are working on key pad,found pushing add30 seconds unit will start and heat,only function that will work,diagnosed to need control panel and microcomputer ; ordrng 1 W10917687 (panl-cntrl) and 1 W11106356 (cntrl-elec)"

Near Scott St, Hot Springs, AR 71901
Doug M.

Doug M.

FREEZER WHIRLPOOL WRT311FZDW01 "Inspected unit for temperature issues,found average 19.4 degrees in freezer 31-35 degrees in fresh food section,soda is freezing in refrigerator and ice cream soft in freezer,diagnosed to need control box ; ordrng 1 W11357371 (CONTROL BOX )"

Near Haggard Loop, Piney, AR 71913
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and fill valve due to over filling,replaced damper assembly due to damper door not closing,tested unit icemaker fill correctly,and damper door is closing,tested ice dispenser found auger motor threads are stripped not allowing ice to dispense,diagnosed to need auger motor and yoke; ordrng 1 WP63052 (YOKE) and 1 WPW10317991 (motor), pckd up 1 W10300024 (icemaker) and 1 W11043013 (valve) and 1 WPW10196393 (damper control assy)"

Near Caney Creek Rd, Conway, AR 72032
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer needed too reschedule ; schdld next appmnt for 11/27 WED !

Near Blackburn Dr, Little Rock, AR 72211
Doug M.

Doug M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,icemaker is cycling and filling ,found test 36 ice box fan is running at low speed and making whirling noises,diagnosed to need main control and fan per on going issue; schdld next appmnt for 11/26 TUE 8-9"

Near Soto Ln, Hot Springs, AR 71909
Doug M.

Doug M.

KITCHEN WHIRLPOOL WDTA50SAHB0 "Inspected unit for not draining properly,performed service diagnostics found 2-2 error loss of communication to main control,6-4 error shorted fill trial on main control,diagnosed unit to need main control and console ; ordrng 1 W11157079 (console) and 1 W11305297 (cntrl-elec)"

Near Raines Rd, Little Rock, AR 72210
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE AMANA AGR4230BAB3 Goods date 8/5/19 found cross threaded screw on left side of thermostat causing thermostat to not be sitting flush with manifold panel. Removed screws reinstalled straight inspected this corrected issue. Replaced knob with one sent to customer and ran function tests all operations normal. Advised of email survey and paper.

Near Francisco Way, Converse, TX 78109
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: fan motor making high pitched noise. Replaced fan motor. Unit test good. Informed customer of survey.

Near Bluewater Cove, San Antonio, TX 78254
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer stated that the issue is that the unit is leaking water out of the freezer side section. Observed a large sheet of ice underneath the bottom drawer. Found issue to be a damaged drain pan assembly underneath the evaporator. Ordering parts to resolve issue. Item is a PSP item and the office is aware.; ordrng 1 WPW10194474 (shield)

Near Milsa Dr, San Antonio, TX 78256
Jim G.

Jim G.

COOKTOP GAS JENN-AIR JGCP548HL00 Power harness was loose. Secured connection. Issue resolved. 2X labor given unit had to removed from cavity.

Near Pacific Pl, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NFW5800HW0 "Found F7 E2 error code and display working intermittently, tested motor not coming on and windings checked good. Unit needs new main control and possibly ui needs Goods date less than 1 year does not need OTL under warranty still.; ordrng 1 W11294806 (UI) and 1 W11329047 (ACU)"

Near I-35, San Antonio, TX 78233
Jim G.

Jim G.

DISHWASHER MAYTAG MDB4949SDZ0 Replaced valve. Issue resolved.

Near River Way, Spring Branch, TX 78070
Jim G.

Jim G.

WASHER WHIRLPOOL WFW3090JW0 Replaced ACU. Issue resolved. Survey prepped.

Near Heimer Lange Rd, Spring Branch, TX 78070
Christian G.

Christian G.

DRYER WHIRLPOOL WED4815EW1 Issue stated by customer: feet broke off dryer and fell now dryer is making clunking noise. Found dryer motor making loud noise and drum crooked. Ordering leveling feet and motor and drum.; ordrng 1 279827 (motor!dryer) and 1 W10899578 (drum) and 4 W11025920 (feet-lvlng)s

Near Westwood Loop, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB765FW2 Code F7e9. issue is washer leaving soap stains. Found impeller to be stuck not moving freely. Loosen the impeller. Impeller now moving. No more error codes. picture attac from date of purchase. Job complete

Near Twynbridge, San Antonio, TX 78259
Colton B.

Colton B.

DISHWASHER KITCHENAID KDTE334GPS0 Used clear door on dishwasher to try to source the leak. Found upper spray arm to be spraying directly at door seal. Finding this to be the reason for the leak. Order new upper spray arm to resolve issue. ; ordrng 1 WPW10448645 (spray arm)

Near High Cliff Dr, Fair Oaks Ranch, TX 78015
Jim G.

Jim G.

COOKTOP ELECTRIC JENNAIR JIC4536XS Cooktop sent was cracked. Very badly damaged. Reordering. Call me/reschedule ASAP. I will make an appointment but if it comes sooner please let me know. ; ordrng 1 WPW10396765 (cooktop)

Near Eagles View, Spring Branch, TX 78070
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 Last visit found faulty control. Swapped with new control to resolve issue. Unit testing good now with no further issues.

Near S Plant Ave, Boerne, TX 78006
Tommy B.

Tommy B.

COOKTOP ELECTRIC KENMORE JED8430BDB On a previous visit we fixed the switch which operates the downdraft. It had become stuck. Fixed the button to work properly. No further issues at this time.

Near Habitat Cove, San Antonio, TX 78258
Sherman  J.

Sherman J.

DRYER WHIRLPOOL WED5620HW0 Upon arrival Installed power cord. Turned dryer on. Found no issues. In a few seconds temp was 92*. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Devon F.

Devon F.

DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit seal damaged ordering new seal to resolve issue.; ordrng 1 W10906683 (seal-door)

Near Overlook Loop, San Antonio, TX 78259
Jim G.

Jim G.

REFRIGERATOR JENNAIR JS48SEDUDB00 Determined issue lies with control board as per service pointer W10802724C. Ordering kit. Collected SF. ; ordrng 1 W10789107 (cntrl-elec)

Near Smokey Mountain Trail, Bulverde, TX 78163
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0HS1 "Checked wiring and sensor found bad control, removed old control went to parts house returned and got credit for core then got new control. Returned replaced and tested all operations normal. Advised of survey and paper.; pckd up 1 W11314391 (CONTROL )"

Near FM1518, Schertz, TX 78154
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Upon arrival checked unit extensively. Found loose drain pump hose. Tightened up. No further issues at this time.

Near TX-534 Loop, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC704FPS Wrong part ordered also found a damaged shelf in left side door. Ordering shelf to resolve issue.; ordrng 1 W10887799 (trivet) and 1 W11366500 (TUBE ICEMAKER)

Near Connemara Dr, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

DRYER AMANA NED4655EW1 "Checked dryer found belt for motor wrapped up around motor. Replaced belt, dryer working as designed.; used 1 4392065 (REPAIR-DRYER) from stock"

Near Richland Hills Dr, San Antonio, TX 78251
Colton B.

Colton B.

WASHER WHIRLPOOL WFW95HEDW0 "Customer issue was that the washer would lock and then do nothing after. Ran diagnostics and got no error codes. Checked drain pump for voltage, it’s getting 120v. Plugged drain pump back in, unit now progresses through the cycle. Finding issue to be a loose connection on drain pump causing the unit to get stuck in that part of the cycle, unit testing good."

Near Nichols Stone, Boerne, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Control panel screen blacking out replaced control panel. Yes to survey and leave behind

Near Pfeiffers Gate, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JFI2089WES8 "Customer stated that the unit turned off on its own. It is a no cool refrigerator, found issue to be start device. Ordering parts to resolve issue. Collected service call.; ordrng 1 WPW10448874 (start-dev)"

Near E Birdsong, San Antonio, TX 78258
Sherman  J.

Sherman J.

WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics on unit. Found faulty lid lock. Ordered new one to resolve issues. ; ordrng 1 W11307244 (LID SWITCH )

Near TX-534 Loop, Kerrville, TX 78028
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found dispenser motor humming pulled ice tray out was stuck, cleaned ice checked dispenser motor was turning normal, Customer is Elderly doesn’t have strength to push button to pull tray out oiled slide and push button had customer try to pull tray out was easier now customer can now clean ice tray, everything working normal"

Near Village Ct, San Antonio, TX 78218
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint was that refrigerator wasn’t cooling well. Found evaporator frosted over. Tested defrost heater and thermistor in diagnostics, both checked good. Finding issue to be a bad control board. Defrosted evaporator and ordered a new control board to resolve.; ordrng 1 W11212392 (cntrl-elec)"

Near Clarendon, Boerne, TX 78015
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW8620HC2 Costumer complaint is that unit not going into cycle. Replace control board and unit will not work. Cannot access diagnostics. Called tech line. since I notice service matters has the wrong tech sheet in file. Tech line confirmed. Was told to order new console. Costumer call whirlpool. And it’s shipping part over night. Sr 7726448364. ; saved tckt

Near Legacy Ridge, San Antonio, TX 78260
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS01 Issue is not enough water dispensing from water dispenser. filter was repalce a moth ago. Replaced water valve. Water flow still slow. Call tech line and suggested to Get water presure check since water will dispense normal without filter. Did not have tool to check water pressure. Sr 7726 451389. Check water presure. ; saved tckt

Near Rogers Pike, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER MAYTAG MEDC300BW0 Tested dryer. Timer will not advance. Ordering new timer. ; ordrng 1 W10185982 (timer)

Near Oakwood Dr, San Antonio, TX 78228
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Upon arrival found ice fill tube frozen again. After thawing water would fill ice maker. I contacted techline Mark SR# 7726451686 who confirmed ice tube heater is powered with approx 15 VDC. Found voltage to be inconsistent. Traced issue to Aurora board. Ordering replacement and heater as a precaution. ; ordrng 1 W10804160 (cntrl-elec) and 1 W11226501 (heater)

Near Evening Star Dr, Bulverde, TX 78163
Devon F.

Devon F.

RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit boiler didn’t work. Replaced new control board to resolve issue unit operating as designed.

Near Overlook Loop, San Antonio, TX 78259
Douglas H.

Douglas H.

WASHER MAYTAG MVWC565FW1 Customer said washer stops at wash. Ran diagnostic testing found no error codes. Unit working properly. Educated customer on proper loading. Yes to survey and leave behind.

Near Deer Trail, Boerne, TX 78006
Jim G.

Jim G.

WASHER MAYTAG MVWX655DW0 Tub and gearcase were damaged during previous installation. Ordered replacement parts. ; ordrng 1 W11035751 (gearcase) and 1 W11219115 (TUB )

Near Prince Valiant, San Antonio, TX 78218
Ivan B.

Ivan B.

MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced parts still got no power. Tech line SR 7726393723 Dustin. Helped me troubleshoot and found the line filter to be the issue. Ordered part and rescheduled.; ordrng 1 W10138793 (LINE FUSE)

Near Hunters Ridge St, San Antonio, TX 78230
Jesus C.

Jesus C.

WASHER MAYTAG MVWC425BW0 Complaint is washer will not spin out clothing fully. Error codes F0E2. F7E1. F7E7. Ran calibration cycle. Ran manual test mode. Good spin good agitate. Found suds buildup in washer. Removed buildup. Tested washer. No further issues. Tested to complete.

Near Oakwood Dr, San Antonio, TX 78228
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 After experiencing the same time of problem on a unit after I diagnosed this one I found the actual part needed is the EVAP motor. Part at ADP but customer asked to reschedule to tomorrow.; ordrng 1 W10556724 (EVAP MOTOR ) and 1 W10679946 (EVAP ASSEMBLY )

Near Castle Bend St, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 "Update address 1635 iron wolf pass, arrived at customer home, customer stated issue was with oven and microwave, found rust spots on oven gave customer part number W10252111 for a cleaner/finish. Advised customer to contact whirlpool with microwave issue per owners manual . Job complete."

Near Desert Candle, San Antonio, TX 78245
Douglas H.

Douglas H.

BEVERAGE CENTER KITCHENAID KUWR204ESB00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. New compressor didn’t come with new drier, also needed to make a service port so used 2 driers. Tested unit everything tested good normal sound no further issues at this point. Yes to survey and leave behind ; used 2 WPW10143759 (DRIER-HV) from stock"

Near Menger Springs, Boerne, TX 78006
Tommy B.

Tommy B.

RANGE KITCHEN AID KDRP487MSS03 Customer stated that the issue is the unit does not heat on left side oven. Control is not engaging (no electronic confirmation) when different cycles are selected. Control is discontinued by Whirlpool.; saved tckt

Near Wilderness Oak, San Antonio, TX 78258
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4955HW1 Installed new suspension. Ran calibration. No further issues during testing. Called techline to verify that the washer is working properly. No issues with unit. Job complete. Sr 7726447785

Near Broadway St, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Goods date 5/8/19 found freezer door gasket not sealing at top right corner. Used heat gun resealed gasket and corrected hinge on RC was no secured tight. After this tested all operations normal advised of survey and paper.

Near Fox Run, Schertz, TX 78108
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Found unit problem not to be sealed system issue. Found problem to auxiliary drain pump. And bin thermistor. Customer wants wants to do auxiliary drain pump himself. We are ordering bin thermistor quoted customer for part and labor 143.10; ordrng 1 WPW10511923 (thermistor)

Near Hunters Way, Helotes, TX 78023
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door handle on right side and pantry. Also replaced the door to the pantry. No further issues at this time.

Near Crooked Stick, San Antonio, TX 78260
Ivan B.

Ivan B.

WASHER WHIRLPOOL WTW4955HW1 Replaced dispenser. No further issues at this time. Yes to survey and leave behind.

Near Vance Jackson Rd, San Antonio, TX 78230
Ivan B.

Ivan B.

COOKTOP GAS JENN-AIR JGD3536BS00 Checked cooktop. Burner clicking after ignition. Ordered new burner assembly. Rescheduled 11/25 customer request 8am apt.; ordrng 1 74007735 (BURNER ASSEMBLY)

Near Broadripple St, San Antonio, TX 78230
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTE334GPS0 "Dishwasher is filling, washing and draining. However the drain hose was not looped up on a Home Depot poor installation. Client has a 3/4 HP garbage disposal, otherwise it would have been backing up into the dish washer. Fully functional. Told client to give us a call if any further problems. Job complete."

Near Lantana Vista, Spring Branch, TX 78070
Jesus C.

Jesus C.

ICEMAKER (STANDA WHIRLPOOL KUIC15NRXS2 "Complaint is icemaker is leaking water under neath. Pulled front cover. Found leak coming from crack in fill tube. Picked up fill tube from APD. Replaced fill tube. No leaks during inspection. Cleaned coils on condenser. No further issues with unit. Collected payment for service fee, parts, and labor. Job complete. ; pckd up 1 WPW10217922 (tube)"

Near Argo Ave, San Antonio, TX 78209
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5700XW3 "Issue stated by customer: washer making funny noise, won’t spin. Worked for a week then stopped spinning. Replaced basket and suspension. Ran unit through diagnostic cycle. Getting F7E6. Motor making high pitches noise in agitate. Gear case replaced previously, ordering motor and splutch kit.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 WPW10006384 (drive belt), states that autho needed"

Near Welles Arbor Cir, San Antonio, TX 78240
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFG525S0HS1 "Checked range found no error codes and removed tin foil from oven, ran diagnostics oven reached over 450 in temperature during testing. Started bake cycle reached target temperature within 5 minutes. Job complete."

Near Dak Avenue, San Antonio, TX 78254
Colton B.

Colton B.

RANGE WHIRLPOOL WFG505M0BS3 "Customer issue was no light on center burner. Found wire to spark module disconnected. Reconnected wire, unit testing good."

Near Cottonwood Ridge, , TX 78015
Steven G.

Steven G.

REFRIGERATOR KITCHEN AID KRFC300ESS01 "Checked refrigerator found refrigerator 27 degrees and freezer-27 degrees tried to get control into diagnostics but would not, ordered. Control ; ordrng 1 W10746274 (cntrl-elec)"

Near E Olmos Dr, Olmos Park, TX 78212
Christian G.

Christian G.

WASHER MAYTAG WTW5000DW2 Issue stated by customer: controls not responsive. Replace console. Unit test good. Informed customer of survey.

Near Silver Mist Way, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW72HEDW0 Complaint is unit will not run a cycle. No stored error codes. Ran diagnostics test. Will only run to test C0. Door will lock and will not advance further. Called techline. Check Harness from door lock to ACU. Suggest replacing the ACU. Sr 7726451393Gave customer estimate. Collected service fee. Will order new ACU. Will order new latch as precaution. Labor 175Part 320; ordrng 1 W10443885 (latch) and 1 W10909372 (cntrl-elec)

Near W Grayson St, San Antonio, TX 78212
Christian G.

Christian G.

RANGE WHIRLPOOL WFG550S0HZ1 Issue stated by customer: hinges clicking/not lining up. Replaced hinges. Unit test good. Informed customer of survey.

Near Wind Talker, San Antonio, TX 78251
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer states that the upper spray arm fell off during cycle. Spray arm was melted in half by the heater. Heater now has melted plastic from the spray arm stuck to it. Need to order spray arm, spray arm manifold, and heater.; ordrng 1 W10317197 (spray arm) and 1 W10518394 (heater) and 1 WPW10340683 (manifold)"

Near Tippecanoe, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRFC604FSS00 "Replaced evap fan, refrigerator started cooling immediately. No error codes or further issues. Job complete."

Near Silverhorn Dr, San Antonio, TX 78216
Christian G.

Christian G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue stated: display not working. Turned on stove and display stuck on screen. Ordering console.; ordrng 1 W11351998 (CONSOLE)

Near San Antonio, TX 78253
Colton B.

Colton B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Went to replace rivet on door and used a rivet that was too short. Door arm will not stay on rivet. Having to order a new door to resolve.; ordrng 1 W10687342

Near Gibraltar, Boerne, TX 78015
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Tested refrigerator. Freezer Door not closing fully. Will order new rails. ; ordrng 2 W10120018 (slide)s

Near Remolino, San Antonio, TX 78237
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR MAYTAG MSS25C4MGW00 "Called Trade Partners spoke to Rebecca sr number 7726398982 she let me know that install date 4/17/2019 but need receipt. Customer provided receipt 4/17/19 DOP. Called Trade partners spoke to Donna she gave okay to service unit under warranty found bad inlet valve stuck closed went to parts house got new came back, removed rear panel replaced valve ran test all operations normal no leaks left leak paper under unit advised customer to monitor for leaks next 24 hours per paper. No email provided.; pckd up 1 WPW10179146 (valve-inlt)"

Near Stradford Pl, San Antonio, TX 78217
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice container. Upon replacing ice motor found impeller stripped could not get off motor. Ordering new impeller to resolve issue; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller)

Near Water St, Boerne, TX 78006
Steven G.

Steven G.

COOKTOP ELECTRIC JENN-AIR C202 Checked cooktop found down draft motor comes on by itself found customer needs new fan switch customer will be buying new unit.

Near Willowwood Blvd, San Antonio, TX 78219
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Refrigerator evaporator frozen. Found issue to be faulty fan. Ordering EVAP harness, control board, and UI. Also per Sb web actual goods issue date that it was 6/26/2019. So unit is under warranty.; ordrng 1 W10807590 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui)"

Near Roeder St, Boerne, TX 78006
Steven G.

Steven G.

RANGE WHIRLPOOL WFE320M0ES2 "Checked range found F9 E0 fault code checked power while cooktop and oven were on there was no voltage drop, ran diagnostics and cleared fault code oven continued to work properly, customer to call if any problems"

Near Hub Ave, San Antonio, TX 78220
Steven G.

Steven G.

WASHER WHIRLPOOL WTW7500GC0 Checked washer found soap dispenser not staying in place slides right out and tub supports broken replaced parts checked operation unit working normal now

Near Fair Ave, San Antonio, TX 78210
Ezequiel V.

Ezequiel V.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Found supports with no screws causing it to be loose. ordering screws.; ordrng 4 4448950 (screw)s

Near San Antonio, TX 78253
Richard G.

Richard G.

DRYER WHIRLPOOL WED8500DC4 Replaced power cord. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.

Near Elva Forest, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL AER6303MFW2 "Checked range ran diagnostics found no error codes. Ran bake cycle no out of the ordinary noises happening. Range operating as designed, heating normal. Job complete."

Near Evening Dun St, San Antonio, TX 78213
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER SAMSUNG QWESDD???? Called customer doesnt want to pay service fee and cancelled. Messaged BP about this.

Near Stormy Hills, San Antonio, TX 78247
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Co firms issue stems from UI control. Also replacing harness. Confirmed with techline. Dustin SR# 7726453896; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)

Near Caleb Cir, San Antonio, TX 78258
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Upon inspection noticed the right side door hinge is slightly bent. Attempted to level door by aligning and adjusting the top hinge. Door still slightly off. New bracket/hinge to resolve issue. ; ordrng 1 W11292872 (hinge-door)

Near Chena Lake, San Antonio, TX 78249
Steven G.

Steven G.

DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not starting, found bad thermal fuse, replaced fuse and thermostat checked operation unit heating and cycling properly ; used 1 WP3387134 (THRMST-FIX), and 1 WP3392519 (FUSE) from stock"

Near SE Military Dr, San Antonio, TX 78223
Devon F.

Devon F.

MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light bulb don’t work ordered wrong part ordering microcomputer control board to resolve issue ; ordrng 1 W10892389 (cntrl-elec)

Near Overlook Loop, San Antonio, TX 78259
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Found that the dishwasher would only partially fill and would not start a wash cycle. I cleaned out the filter and tub of food particles and tested again. Filled better but would not go into a wash cycle. Dishwasher drains fine and the drain hose is looped up. Replaced pump and motor.Fully operational. Job complete.

Near Singing View, Spring Branch, TX 78070
Devon F.

Devon F.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Customer complaint was unit display was black again, suggested customer to unplug unit for 30 seconds to reset cpu. Unit is operating as designed"

Near Mountain Pl, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFF707ESS01 Called tech line spoke with deandre Sr 7726454678 documented leak found at compressor / condenser junction. Fixed leak unit held charge. Began cooling immediately unit working properly ; used 1 WPW10143759 (DRIER-HV) from stock

Near Camino Tower, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Found bracket on dispenser broken microswitch not secured and not engaging when paddle pressed ordered new bracket rescheduling 11/29 SL only.; ordrng 1 WP2180226 (bracket)

Near Burning Log St, San Antonio, TX 78247
Ivan B.

Ivan B.

DRYER MAYTAG MEDB755DW2 SR# 7726418840 Kelsey determined unit was not qualified for buyout and to continue normal repair procedure. Checked dryer and moisture sensor is shorted. Ordered moisture sensor. Rescheduled 11/25. Customer is going to reach out to Home Depot again about the buyout and if anything changes she will contact the office.; rqstng P&A on 1 W10853313 (MOISTURE SENSOR)

Near Heights Park, San Antonio, TX 78230
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint was unit would not power up, checked unit at the junction box under unit wire nut came off and line was disconnected re-twisted wire back together unit is operating as designed."

Near Castello Way, San Antonio, TX 78259
Douglas H.

Douglas H.

WASHER MAYTAG MHW6630HW0 Calling techline due to reoccurring issues. Spoke with Andy. He stated that since valves are working and air dome is clear to replace pressure sensor. Sr 772645449; ordrng 1 W11316246 (switch-wl)

Near Boulder Creek, Boerne, TX 78006
Ivan B.

Ivan B.

OVEN ELECTRIC (S JENN-AIR JJW2430DS01 Removed and replaced oven ensuring to tighten every screw to maximum extent. Customer happy with oven placement at this time .

Near Rogers Wood, San Antonio, TX 78248
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was leaky fridge. Issue was a frozen drain line in refrigerator. Defrosted that, unit now drains. Another issue was that the filter was stuck in the filter housing. Could not remove, ordering new filter and filter housing to resolve issue.; rqstng P&A on 1 EDR2RXD1 (water filter) and 1 W11194438 (housing)"

Near River Ridge, Boerne, TX 78006
Colton B.

Colton B.

DRYER MAYTAG MEDC465HW0 "Customer complaint is a poor dry. Checked heat and airflow out of unit, both checked good. Called techline (SR: 77264454778) who said it’s a venting problem in the home, nothing we can do."

Near Timber Canyon St, San Antonio, TX 78250
Richard G.

Richard G.

VENTHOODS KITCHENAID KVWB406DSS2 "Customer complaint is that the vent hood is missing a bracket that secures the bottom chimney to the top chimney. Per Installation Instructions (W10674121E), “When using both upper and lower vent covers, push lower cover down onto hood and lift upper cover to ceiling and install with (2) 2.9 x 6.5 mm screws.” Image in instructions also shows only one bracket and two screws used to secure the top of the upper vent cover to the wall. Unit is installed correctly per Installation Instructions. Showed customer Installation Instructions. Unit is good to go."

Near Paddling Pass, San Antonio, TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced wire harness. Part falls under 1 year since we previously replaced it. Customer defrosted refrigerator himself. Giving discounted labor promised by previous tech. Previous tech collected service call fee. Collected labor.

Near Evelina, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHENAID KDPE234GPS0 "Replaced dishwasher pump and motor, ran diagnostics unit ran with no issues. No error codes recorded. Dishwasher working as designed. Job complete."

Near Callaghan Rd, San Antonio, TX 78229
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue is that the freezer door will not close. Finding issue to be defective rails, ordering new ones to resolve.; ordrng 2 W11265130 (slide)s"

Near Hill Top Loop, Helotes, TX 78023
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WFW6620HW0 Did not have part in my bin. It’s said it was sent to costumer by whirlpool. Costumer said when she spoke to whirlpool it was send to warehouse and her tracking number said the warehouse received it. ; saved tckt

Near Castle Grove Dr, San Antonio, TX 78231
Shawn W.

Shawn W.

WASHER MAYTAG MHW5630HC0 Replaced control board. Ran diagnostics. No errors. Fully operational. Job complete.

Near IH 35 N, Schertz, TX 78154
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HB1 Tested range. Burners not working. Bake and broil not working. Found terminal block is damaged. Replaced terminal block. All functions are working. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock

Near San Antonio, TX 78252
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Called tech line, spoke with Adrien. Tested ohms at blower, grey to white showing open, and black/grey to white showing 21 ohms. Per Techline, both should be reading 15-23 ohms. Tested new blower, grey to white showing open again, black/grey to white showing 22 ohms. Tested blower that was shipped to customer’s home, grey to white shows open, and black/grey to white shows 21 ohms. Replaced upper blower, lower blower, and control. Lower blower working fine, upper blower not working. Replaced upper blower with old lower blower. Tested good. Need to order another blower to replace the upper one.; used 2 W11248652 (BLOWER), and 1 W11261167 (CONTROL) from stock"

Near Lazada, , TX 78245
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 Previous tech damaged the door trim and did not replace it. Ordering new parts to resolve issue.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door)

Near Spring Rose Dr, San Antonio, TX 78249
John L.

John L.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Spoke with customer, explained that they would have to cover cost of parts labor required for repair. Customer was not happy was under the impression that job was going to be covered by warranty. Explain to customer that they would need to call Whirlpool support to see if they will cover unit. Customer extremely upset that no one told them of possible charges. Service denied"

Near Social Cir, Port Aransas, TX 78373
John L.

John L.

ICEMAKER KITCHENAID KUIX305ESS2 "Installed components, powered unit on. Unit is now functioning. Issue resolved."

Near Blue Heron Dr, Rockport, TX 78382
Devon F.

Devon F.

RANGE KITCHEN AID KESS907SSS Customer complaint was unit door would not open last visit tech line diagnose bad thermistor in front this visit brought wire jumpers to help with diagnostics found out that thermistor in the back is the one that is faulty ordering new dermal fix to resolve issue.; ordrng 1 WP9759242 (thrmst-fix)

Near Wood Rush St, San Antonio, TX 78232
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Issue stated by customer: ice maker intermittently working, stopped working last week completely. Ran refrigerator through diagnostic tests. Water dispenser dispenser water, ice maker does not call for water. Ordering ice maker.; ordrng 1 WPW10300024 (icemaker)"

Near Jacobs Pond, San Antonio, TX 78253
John L.

John L.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Installed components, but unit still not powering. Checked voltage and found issue with voltage. Getting 120 off of each leg, not allowing to power properly. Issue is within home. Unit should be fine after issue taken."

Near County Rd 3501, Taft, TX 78390
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8040DW0 Inspection of unit shows error codes for long fill no fill as well as stuck button. Replace water valve to resolve issue.; ordrng 1 W10631226 (harns-wire) and 1 W10758829 (valve)

Near Co Rd 405, Falfurrias, TX 78355
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Inspection of unit shows no error codes. Independent and manual testing of the unit shows lid lock not engaging. Replace lid lock from truck stock issue resolved. Calibrated unit and ran verification cycle; used 1 W10787878 (Latch assembly) from stock

Near Co Rd 225, Concepcion, TX 78349
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed components, tested. Issue still remains. Upon further inspection found issue to be with wiring at base of door. Wires have split which is causing issues, took a picture of broken wiring. Door will need to be replaced to resolve this issue.; rqstng P&A on 1 W10691266 (dor-fip)"

Near TX-361, Port Aransas, TX 78373
Adam H.

Adam H.

WASHER ROPER RTW4516FW2 Inspection of unit shows error code for Stuck button and basket speed fault. After inspection unit I have determined that customer is using too much soap causing basket not to fully spin clothes out. Explain to customer to run unit empty for one to two cycles to flush out excess soap. Issue resolved

Near S Farm to Market 1329, San Diego, TX 78384
Michael R.

Michael R.

WASHER WHIRLPOOL WTW7000DW3 "F7E9 error code, cleared error code and tested the inlet valve, It’s working normal. Calibrated and performed a diagnostics test, completed with no error codes. I had the customer put in a load and showed how to set it on deep wash for more water, he said it’s been the most water he’s seen since he got the washer. The appliance is working normal, advised the customer to read up on the user care guide"

Near S Ben Jordan St, Victoria, TX 77901
Michael R.

Michael R.

WASHER WHIRLPOOL WTW5000DW3 "F8E1 error code, inlet valve is working properly, the drain hose was too far in the drain line not allowing the water to drain properly. Cut off excess hose and put hose back into the drain line. Calibrated and performed a diagnostics test, the water is draining properly and appliance is working normal"

Near Stehle Rd, Victoria, TX 77905
John L.

John L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit, could not get icemaker to turn. Icemaker not getting power. Tested for power at connector from icemaker harness. Power is going to icemaker but not reaching icemaker. Replace harness and icemaker to resolve.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire) and 1 W10913947 (valve)"

Near Oak Brook Dr, Portland, TX 78374
Adam H.

Adam H.

DRYER WHIRLPOOL WED7300DW Inspection of unit shows dryer is getting proper voltage but poor ventilation causing long dry times. Advise customer to replace or clean out vent hose as well as venting for home. Issue resolved

Near E King Ave, Kingsville, TX 78363
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW8500DC2 Cx not ok with service charge to remove drain pan and raise legs

Near S Barrens Rd, Hollins, VA 24019
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRX988SIBW01 Unable to open freezer compartment there is so much frost built up inside and around freezer door I was unable to access freezer compartment. Advise customer to manually defrost units and set a return date with components I feel are most likely cause of ice build up. Thermistor door seal and evaporator Motor; ordrng 1 W10280385 (thermistor) and 1 W10587578 (gasket-fip) and 1 W10728094 (motor-evap)

Near Up River Rd, Corpus Christi, TX 78408
Uriah B.

Uriah B.

WASHER WHIRLPOOL WFW5090JW0 Replaced timer. Ran normal cycle as test. All checks ok at this time.

Near Crossbow Cir, Cave Spring, VA 24018
Uriah B.

Uriah B.

WASHER ROPER RTW4641BQ1 Checked all wire harness connections. Checked all component operation. Ran test cycle and calibration cycle. All checks ok. Secured drain line. ; used 1 WP8567668 (TIE) from stock

Near Westside Blvd NW, Roanoke, VA 24017
Uriah B.

Uriah B.

WASHER WHIRLPOOL CAE2745FQ0 Cx does not want to pay diagnose. Did pay for previous visit.

Near Orange Ave NE, Roanoke, VA 24016
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Found freezer module out completely and fridge side very dim. Disconnected and reconnected freezer module and everything came back full power. Cx to observe for a bit longer. Will order freezer led module before coming out again if callback. 57.26; pckd up 1 W10515057 (light board)

Near Pippin St, Roanoke, VA 24019
Michael R.

Michael R.

MICROWAVE WHIRLPOOL UMV1160CW7 "The appliance is operating and heating normal. Crack on bottom left of the MV door, ordered part and rescheduled customer ; ordrng 1 W10686516 (door/mw) and 1 W11252182 (ring-turn) and 1 W11367904 (TURNTABLE )"

Near N Navarro St, Victoria, TX 77904
Uriah B.

Uriah B.

MICROWAVE MAYTAG MMV4205DS1 "Found unit not closing door properly. Checked switches, checked cams. Cams were pushed back into the wrong position. Went in and corrected the cams. Reset unit. Switches still good. All checks ok."

Near Carolina Trail, Hollins, VA 24019
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 F2e1Checked wiring connections. Checked error codes in diagnostic. Reset unit. Ran auto test. All operations checked ok in diagnostic.

Near Scarlet Dr, Daleville, VA 24083
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS01 Parts that were ordered were not delivered to my storage spoke to CS he advised to order the gaskets and adhesive again. Spoke to customer she was not happy about this apologized and advised we will have to reschedule.; ordrng 2 W10355591 (gasket-fip)s and 1 WP482338 (adhesive)

Near Hidden Grove Ln, Universal City, TX 78148
Devon F.

Devon F.

DISHWASHER MAYTAG MDB4949SHZ0 Customer complaint was unit leaking took unit out dishwasher section no leaks put unit back unit leaking from sides ordering new gasket and door seal to resolve issue. 2106362209 customer number stated to call before arrival.; ordrng 1 W10864081 (gasket) and 1 WPW10195007 (cont panel seal)

Near La Quinta St, San Antonio, TX 78233
Colton B.

Colton B.

RANGE WHIRLPOOL WFG505M0BS3 "Middle spark igniter is not sparking. Issue is bad spark module, returning to install.; schdld next appmnt for 11/21 THU !"

Near Cottonwood Ridge, , TX 78015
Sherman  J.

Sherman J.

COOKTOP GAS JENN-AIR JGD3536WS01 Found faulty igniter. Ordered parts to resolve issues. Collected sc labor and parts. ; ordrng 1 WP74009336 (IGNITER STOVE TOP)

Near Center Point, TX 78010
Sherman  J.

Sherman J.

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Ran diagnostics on unit upon arrival. No error codes. Called tech line. Spoke with Steve. SR#-7726423169. Steve said check voltage from L1 to neutral when lights flickering and if voltage is under 110 volts it’s an electrical issue. Pulled unit checked voltage from L1 to neutral. Voltage is good. Did check while lights were flickering. Ordered parts to resolve issues. ; ordrng 1 W11179310 (CONTROL BOARD )

Near Center Point Dr E, Center Point, TX 78010
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator found argur motor not working, ordered parts.; ordrng 1 W10347114 (shaft) and 1 W10833801 (fan) and 1 W11185741 (ARGUR MOTOR)"

Near Country Villa, San Antonio, TX 78231
Jim G.

Jim G.

WASHER MAYTAG MVWB865GC0 JC SR# 7726423500. Appears something was lodged between outer tub and spin basket. It has moved to drain pump and will require a pump replacement. ; ordrng 1 W10876600 (drain pump)

Near Steeplebrook, Spring Branch, TX 78070
Jim G.

Jim G.

COOKTOP GAS JENN-AIR JGCP548HL00 No helper scheduled. Rescheduled. ; schdld next appmnt for 11/21 THU 8-10

Near Pacific Pl, Spring Branch, TX 78070
Colton B.

Colton B.

OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Issue is that the oven takes forever to preheat. Checked oven using thermometer and found this to be the case. My probe read 104 while the sensor in diagnostics mode was reading 165. Ordering new sensor and control board to resolve issue. Scheduling for Saturday.1971; ordrng 1 W10859573 (sensor) and 1 W11179310 (cntrl-elec)

Near Silver Spur Trail, Fair Oaks Ranch, TX 78015
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Found faulty bin thermostat. Ordered parts to resolve issues. Collected service call on both jobs at address. ; ordrng 1 WP2313633 (BIN THERMOSTAT )

Near Bandera Hwy, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB725BW0 "Checked washer found hose to recirculating pump with a hole. Ordering recirculating pump hose and drain pump hose.; ordrng 1 8182767 (hose drain,pump) and 1 8182769 (hose)"

Near Oak Trail, San Antonio, TX 78228
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint was unit not cooling in fridge took evap cover off see whole evap frozen defrost to test thermistor, thermistor passed. called tech line they suggested I follow service pointer W11092686D move and reposition thermistor to stop evap from freezing over. U it is operating properly as of now."

Near Starlit Pond, San Antonio, TX 78260
Colton B.

Colton B.

DRYER WHIRLPOOL WED8620HW0 "Issue was a noisy blower wheel. Replaced blower wheel, not unit runs quietly. Unit tested good."

Near Paseo Mesa, Boerne, TX 78015
Richard G.

Richard G.

FREEZER WHIRLPOOL WZF34X18DW03 "Changed start device and capacitor. Start device clicks on and there is a very slight hum from the compressor for about 5-10 seconds, then clicks off. Freezer is set to fast freeze, temperature is fluctuating between 61 and 62 degrees. Cool air is coming from vents, but not cold. Called techline, spoke with TJ. Found issue to be a bad compressor. Ordering compressor and requesting sealed system technician.; ordrng 1 WPW10750849 (compressor)"

Near Canton Field, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL GS5SHAXNB01 Found FC temp at 8 degrees and compressor and fans on. Did amp draw at compressor .04 amps dryer warm. Removed evaporator cover found partial frost pattern unit low on refrigerant. Spoke to customer about age of unit and that cost to properly repair unit will exceed its value. Customer agreed collected service fee. Advised of survey and paper.

Near Bluemist Pass, San Antonio, TX 78247
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRB119WFBB01 "Client was concerned and noticing temperature fluctuations in the refrigerator and freezer. One time her thermometer had reached 44 degrees in the morning after being closed all night. Freezer as high as 7 degrees F. Been experiencing temperature fluctuations of 10 degrees. I verified the product code. Conducted self test. Test 1 defrost closed. Test 2 compressor condenser fan good. Test 3 evaporator freezer fan good. Test 4 fresh food thermistor pass. Test 5 freezer thermistor pass. Test 6 damper pass. Test 7 . I adjusted the performance up two positions to 8. Explained to client what was done and advised them to monitor over the next few days, that the temperature should drop and they could adjust accordingly. I asked them to give us a call if their temperature concerns were not resolved and we could have a sealed system tech check for a leak."

Near High Ridge Dr, Bulverde, TX 78163
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS315SNHB01 "Customer complaint was unit making loud noise, moved unit to check if something was rubbing on condenser fan nothing found rubbing but noise stopped advised cus to do same if happens again or place something under unit to balance it out. Unit is operating as designed."

Near Laurel Field, San Antonio, TX 78260
Steven G.

Steven G.

WASHER WHIRLPOOL WFW5620HW0 Checked washer found bad power cord ordered; ordrng 1 W10919946 (POWER CORD)

Near Vance Jackson Rd, San Antonio, TX 78230
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER AMANA MED6630HW0 "Model on dispatch does not match unit corrected verified warranty goods date May 9 2019 .Found noise like metal on metal, removed top and front found failed roller. Used stock dryer repair kit replaced rollers, idler and belt. Tested all operations normal, advised customer of survey and paper.; used 1 4392067 (REPAIR) from stock"

Near Hidden Dr, San Antonio, TX 78217
Jesus C.

Jesus C.

WASHER MAYTAG MHW5630HW0 Installed new control UI and filter. Ran diagnostics cycle e times. No issues during testing. Tested to complete.

Near Perch Meadow, San Antonio, TX 78253
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE515S0EB1 "Replaced both door trim, handle, and vent. No further issues. Tested to complete."

Near Richland Hills Dr, San Antonio, TX 78251
Justin  R.

Justin R.

RANGE KITCHENAID KFEG500EBS1 "Found element igniting, but would not change from high to low. Will need infinite switch for left rear and ordering element to have on hand just in case. Element is covered under extended warranty. Balance left 186.69; ordrng 1 W10917724 (switch-inf) and 1 WPW10342780 (elmnt-surf)"

Near Lochglen, San Antonio, TX 78240
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue door was damaged and missing handle and glass door. Put on missing parts on door. Put door on. No more issues. Job complete.

Near [8001 - 8099] Hermosa Hl, San Antonio, TX 78256
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL MSF25C2EXM00 "Checked refrigerator found unit has a bad control board WPW10366605, customer is going to replace part herself."

Near Stone Canyon, San Antonio, TX 78260
Ivan B.

Ivan B.

DRYER WHIRLPOOL WED5620HW0 Unit still not heating. Next step in troubleshooting is ACU. Ordered acu.; ordrng 1 W11298841 (CONTROL PANEL )

Near Market Hill, San Antonio, TX 78256
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the refrigerator keeps making a clicking noise. Clicking noise coming from control board and powers everything down for a few seconds before coming back on. Order control board repair kit from service pointer. On return trip Quoted customer for P&L. Collected service call. Gate code is 1963.; ordrng 1 W10801766 (cntrl-elec)

Near Paradise Point Dr, Boerne, TX 78006
Ivan B.

Ivan B.

COOKTOP GAS KITCHEN AID KGCU482VSS00 Replaced IGNITOR unit operating properly now

Near Roan Forest, San Antonio, TX 78259
Devon F.

Devon F.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit display don’t work, disconnected power and reconnected power for temporary fix, ordering new control panel to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)"

Near Recanto, San Antonio, TX 78260
Jim G.

Jim G.

RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.

Near Highpoint Ln, Spring Branch, TX 78070
Jim G.

Jim G.

DRYER MAYTAG MED8630HW0 Replaced panel. Issue resolved. Survey prepped FCC.

Near Flint Ln, Spring Branch, TX 78070
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC704FSS01 "Calling techline per notes. Spoke with Cathy, she asked average temps. Gave average temp of 37 in RC and 25 in FC. asked the wattage draw. Found wattage draw of 90. Use nitrogen and don’t use over 140 psi. No parts at this time. Steve sending me nitrogen system.; schdld next appmnt for 11/22 FRI !"

Near Monument Oak, Boerne, TX 78015
Richard G.

Richard G.

WASHER MAYTAG MVWC465HW2 "Replaced drive pulley, actuator, gearcase, drive belt, and capacitor. Ran unit through calibration. Ran unit through automatic test, all steps passed. Tested to complete. Unit is good to go."

Near Bluegrass Creek, San Antonio, TX 78253
Colton B.

Colton B.

OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Customer complaint was shattered inner glass on oven. Replaced glass to resolve issue. Unit tested good.

Near Dietz Elkhorn Rd, Boerne, TX 78015
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4955HW1 Will have to reschedule customer. ; schdld next appmnt for 11/21 THU !

Near Broadway St, San Antonio, TX 78209
Christian G.

Christian G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer states contractor resolved issue.

Near White River Dr, San Antonio, TX 78254
Tommy B.

Tommy B.

RANGE WHIRLPOOL GR448LXPQ2 Customer states that the issue is the unit is not heating adequately. Tested this by asking customer to put water to boil. Customer uses low settings. Checked the voltage to the unit and the burners. Unit is testing good at this time.

Near Rindle Ranch, San Antonio, TX 78249
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 The model number was input incorrectly causing for the wrong repair parts list in service matters which caused the incorrect parts to be ordered. Ordered correct parts and rescheduled.; ordrng 2 W10515057 (LED ASSEMBLY TAPERED )s and 1 W10515058 (LED ASSEMBLY )

Near S Hausman Rd, San Antonio, TX 78249
Sherman  J.

Sherman J.

WASHER MAYTAG A112 Had to find in 92 pages of parts to find. Found issues with unit no leaks. Unit is functioning as designed.

Near Bandera Hwy, Kerrville, TX 78028
Justin  R.

Justin R.

WASHER MAYTAG MVWX655DW1 "Found F8E1 stored in system, found drain hose way too far inside drain port. Made adjustments and tested in diagnostics, running automatic testing to see if any codes pop up again. No codes popped up, but ran a cold wash and valve is not showing a steady stream of water. Will order and change out water inlet valve. ; ordrng 1 W11127357 (housing)"

Near Campton Farms, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator, found refrigerator not programmed for usage. Programmed refrigerator unit working as designed. Compressor running and refrigerator is cooling. Job complete."

Near Colwyn Pass, San Antonio, TX 78216
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW1 Issue was unit making noise. Found bad gear case. Rallies gear case. Check for other issues. No other issues. Unit not making anymore noise during cycle. Job complete

Near Salado Canyon, San Antonio, TX 78258
Richard G.

Richard G.

RANGE WHIRLPOOL WFG525S0HS1 Replaced active hinge. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.

Near Dimitra Dr, San Antonio, TX 78245

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