Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Removed old handle, then put on new handle. Tightened screws. Freezer door functioning as designed now."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN KITCHEN AID KCMS2055SSS-2 "#1025 checked microwave found lamp burnt out, marcone has lamp discontinued, customer stated if we are able to get part they will continue with service. Job complete. Collected service call fee.; ordrng 1 8171810 (lmp-basles)"
Near San Antonio, TX 78217
Jim G.
Job Details: 02/05/2021
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Adjusted back panel. Lower fan can now move freely without obstruction.
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
DRYER MAYTAG MEDC465HW0 Unit only getting 120 to both L1 and L2. Customer will need an electrician to look at wall and breaker. Unit has up to 90 days due to seeing issue before warranty went out.
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KBSN608ESS00 Swapped out thermostat to resolve temperature concerns. Unit has no further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 Replaced outer casing and ui due to dents after replacement no issues. Job complete.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated unit cooled for a couple of days then stopped cooling again. Checked pressures to find unit had not pressure at all. Checked for leaks. Finding EVAPs to be the issue. Ordering both to resolve the issue. Per Sb web SS P&L still under manufacturer warranty ; ordrng 1 W11116006 (Rc EVAP) and 1 WPW10608485 (FC EVAP) and 1 WPW10143759 (Dye drier)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0HB2 Terminal block damaged. Will need to replace. ; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR LG LSFXC2476S00 "Last tech suspected a SS issue. Confirmed issue to be a SS issue. Found cause to be condenser causing floating restrictions. Unit would need compressor, condenser and dye drier with a nitrogen purge/flush out to fully resolve the issue. Quoted 1074.46 for P&L plus tax. Customer declined repair due to cost. Customer is going to replace unit. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG525S0HS0 "Customer complaint is that the unit is popping when the door is opened and closed and it is difficult to open and close. Replaced active and passive hinge. Tested to complete. Unit is good to go. Collected service call, parts, and labor."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 A helper was provided. We were able to get the OTR Microwave re-installed. Unit is now fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ii found that the drain hose was not looped up. I corrected this and used a zip tie WPW10339879. The unit is now draining as designed. This unit is filling, washing and draining and is fully functional now. I ran diagnostics and received no error codes. Ran service test mode for calibration.; used 1 WPW10339879 (Zip tie) from stock"
Near San Antonio, TX 78218
S. L.
Job Details: 02/05/2021
OVEN ELECTRIC (D JENNAIR JJW9527DDS "Checked unit found 1c31 error code cleared code ran diagnostics elements working. Reset power preheated unit unit reached temperature error code is for stuck keypad, test pad advised customer that issue will be either control or touchpad. Let customer know i would have to start control if issue is not resolved then touch pad part 74008460 would have to be replaced part is NLA customer did not want to take risk service call collected by 17 job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5100HW0 Found broken blower wheel and rear left roller not turning. Used repair kit replaced rollers and pulley. Replaced blower reassembled tested all operations normal.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KSRL25FTSS01 Checked refrigerator found bi metal defrost cracked and refrigerator thermistor failing during test ordering bi metal defrost and thermistor to resolve issue. Collected service call fee.; ordrng 1 WP2188819 (temp sensor) and 1 WPW10225581 (bi-metal thermo)
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/05/2021
WASHER AMANA NTW4516FW3 "I ran diagnostics NR received no errors. I ran automatic test mode and all loads functioned as designed except the spin. It was slipping into gear,initiated stopped and was spinning really out of balance. The spin is definitely not within spec. This was apparent when I isolated the load on low and high spin. This unit will need. New gear case and splutch. Im ordering shocks as a contingency. Parts ordered.; ordrng 1 W10780045 (Shocks) and 1 W11454741 (Gear case) and 1 W10721967 (Splutch)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
WASHER SAMSUNG WF24H5200AP/A2 Last trip found torn bellow. Replaced bellow to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB6769PAS Customer stated upper rack getting stuck. Found that the one of the ride side wheels had slipped out of the track causing binding and the wheel getting stuck on a screw. Put wheel back into the track in proper location. Collected sc
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit sometimes doesn’t drain and sometimes won’t spin or complete a cycle. Entered diagnostics and found error code F8E1 long fill. Customer also states the unit won’t wash on hot. Will need to replace control and water valves.; ordrng 1 W11038689 (valve) and 1 W11417466 (CONTROL)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MVWC465HW2 Verified suspension is out. ; ordrng 1 W11217817 (Suspension)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGE745C0FS01 Replaced main harness. Issue resolved.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HC0 Customer stated that there was a loud clicking noise during adaptation demonstrated with a video. Conferred with DH who was previous technician doing work on the unit and it was determined that the gear case needs to be replaced. Ordering parts to resolve issue.; ordrng 1 W11423759 (Gearcase)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER LG WT1501CW Please contact once parts arrive to schedule. Collected service Fee. ; ordrng 1 AEN73131403 (Housing Assembly (Gearcase + Splutch)) and 1 4681EA1009C (AcMotor assembly)
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MEDB8365DW4 Removed console replaced Facia. Ran test all operations normal
Near San Antonio, TX 78244
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVW6230HW0 Replaced HMI synched model and serial through factory wifi reset 5 times. Replaced ACU tested unit went through cycle all operations normal.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/05/2021
OVEN ELECTRIC [S JENNAIR W216 Checked oven found broil element not turning on ordering element to resolve issue. Collected service call fee.; ordrng 1 WPY04000048 (element- b)
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
MW-HOOD COMBO AMANA AMV2307PFS3 "F1E4 showing, turntable not turning. Not heating. ; ordrng 1 W10849846 (Control) and 1 W11244494 (Interlock)"
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led in freezer. Tested to complete.
Near Shavano Park, TX 78249
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW4 "Good voltage coming into control, will need to replace console. Recommend replacing control board as well. Customer is calling whirlpool to try and get the unit covered. MURK000DPL1; ordrng 1 W11170706 (Control)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Swapped out gasket and installed insulation on interior of door glass. No further issues at this time.
Near Helotes, TX 78023
Colton B.
Job Details: 02/05/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue was oven temps were off. Replaced console and sensor to resolve issue. Unit tested good. Calibrated unit.
Near Helotes, TX 78023
Justin
Job Details: 02/05/2021
COOKTOP GAS KITCHEN AID KCGD506GSS00 "Gate code #2140 1209 garage code Unit is in a vacant house, noise coming from blower fan. Will need second tech. ; ordrng 1 W11083804 (Blower)"
Near San Antonio, TX 78255
Colton B.
Job Details: 02/05/2021
OVEN ELECTRIC (S KITCHENAID KEBS208SSS04 "Issue is a chirping noise. Ran unit for 30 minutes, could not replicate the noise. Customer will record noise and call us back out if it returns. Collected the SC fee."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL n/a Hinge was popped out of slot. Realigned hinge and re set. Issue resolved.
Near San Antonio, TX 78227
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF540CWHV00 Replaced evap motor. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW94HEAW0 "F9e1 error long drain and f5e2 door open error. Finding issue with unit to be a clogged drain pump. Quoted 242.48 for service call and labor. Tore unit down to access drain pump, drain pump wasnt clogged after all. Customer already wrote check for sc & labor. Found ultimate issue to be faulty drain pump. Quoted around 120 for pump cost. Customer wanted to proceed with repair. Ordering drain pump. Collected sc and labor and will collect part costs on return visit. Part shows as b/o; ordrng 1 WPW10515401 (Drain pump)"
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is ice under ice bin. Replaced valve and ice maker heater cover. Unit tested good.
Near , TX 78013
Colton B.
Job Details: 02/05/2021
WASHER KENMORE n/a "Issue was a leaking washer. Found issue to be that the hose was loose and leaking water. Tightened connections, unit tested good. Drain hose also did not have a loop. Installed drain hose properly, unit tested good."
Near Comfort, TX 78013
Colton B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW "Issue is that unit would not shift from agitation to spin. Replaced control, unit now completes diagnostics cycles. Unit tested good."
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW5620HW2 Customer stated unit making some noise on first load immediately after repair was done. Finding issue to be the tub assembly. Ordering tub assembly to resolve the issue. Customer is going to attempt to get whirlpool to replace unit. Needs a helper tech as well Part on b/o; ordrng 1 W11287253 (Tub)
Near San Antonio, TX 78238
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit never cooled after last repair. Checked pressures. No pressures at all compressor blistering hot, as if ceased up again due to leak. Calling tech line per notes due to reoccurring issue. Spoke with Steve. Explained the situation. Had me ohm compressor, and ohm capacitor. He stated the issue is starter and capacitor. Ordering both per tech line. 7729932521 parts on b/o; ordrng 1 W11358319 (Capacitor) and 1 W11350837 (Start device)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived at customer home to replace ice maker customer stated refrigerator began working as designed the day after last appointment customer did not want to switch ice maker due to ice maker working as designed. Job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Apparently here was an issue with the float switch. I was able to repair the component. Unit tested properly thereafter. Issue resolved.
Near Cibolo, TX 78108
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVWB965HC0 Found water splashes out of detergent dispenser and tub ring unit level ordered dispenser and tub ring; ordrng 1 W11290602 (Detergent dispenser) and 1 W10512171 (Tub ring)
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFC7500VW2 Latch working but ccu not working from damage tomfront end cannot diagnose unit properly without functional knob and CCU parts. gave estimate will let us know what customer wants to do.; rqstng P&A on 1 WPW10192972 (Console) and 1 WPW10192966 (Ccu)
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 02/05/2021
FREEZER WHIRLPOOL WZF34X16DW04 "Replaced start device on freezer due to previous start device cycling power, after replacement tested freezer no issues, job complete"
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that sometimes the unit won’t run until the door is opened and closed a few times. Verified issue. Will need to replace interlocks.; ordrng 1 W11244490 (interlock)
Near Ingram, TX 78025
Colton B.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is that the washer will not complete cycle. 5 minutes into the diagnostics cycle the unit powered off. Got zero incoming voltage at terminal box but the breaker did not blow. Unplugged unit for 20 seconds, unit powered back on and had 120v. Ran another diagnostics cycle, unit died again at around 7 minutes, 0v at terminal block, breaker still did not flip. Ran extension cord to garage, unit finished diagnostics cycle no problem. Moved cord to see if it was a bad connection in the power cord, unit still ran fine. Finding issue to be a faulty plug. Customer will have electrician out."
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HW0 Customer stated that the issue is the unit bangs around during cycles and also that the user interface is sometimes unresponsive. Was able to enter the unit into diagnostics and the unit is wobbly during spin tests. Ordering suspension and user interface to resolve issue.; ordrng 1 W11478526 (UI panel) and 1 W11400156 (Suspension)
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT970SAHZ Need soap dispenser and clips for kickplate. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10503548 (Kickplate clips)s
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/05/2021
OVEN ELECTRIC (D JENN-AIR JJW3430WS02 "I secured the led display. Reconnected console, cleared error codes. Ran oven up to 300 F. Went back into diagnostics. The error did not return. I asked our customer to bake something and that I would call back late in the afternoon.I got backed up really bad today. Please have someone from the office call to ensure their oven is still working. No labor charged 90 day callback."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGG745S0FS02 Replaced bezel knobs due to them falling off after replacement no issues. Range is working as designed. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Last tech found faulty compressor per tech line. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit cooling properly now. No further issue at this point."
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "#2332 gate code, need to replaced left fridge door. ; ordrng 1 W11435353 (Fridge door)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Assisted customer in syncing with WiFi. It appears connector was loosed. Used wire tie to secure.
Near San Antonio, TX 78261
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Verified motor to icemaker is nonresponsive. ; schdld next appmnt for 2/10 WED !
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 Tested unit. Found suds error code. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78228
Richard G.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced harness, motor assembly, and float switch. Tested to complete. Unit is good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL MVWB450WQ1 Last tech found faulty drive shaft and hub. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was that the freezer door was not depressing he switch all the way. Would depress it enough to turn lights off but not dispense. Raised freezer door, unit tested good."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced fan blade. Tested to complete. Unit is good to go.
Near San Antonio, TX 78230
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Installed new dye drier. Vacuum and recharge unit. Good frost pattern. No further issues during testing. Job complete.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 02/05/2021
DRYER SAMSUNG DV431AEW/XAA Replaced belt idler. Issue resolved.
Near San Antonio, TX 78248
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KRMF706EBS00 Temperatures are good in the RC but slightly warm in the FC 11 F. Or customer has been having problems with an excessive noise like a jack hammer. I did notice that the FC evaporator fan is really loud right now. This is where our customer was hearing the jack hammer sound. Tech Line told me if we have a cooling issue that we should put a dye drier on it. I called our sealed system tech DH to explain the situation and he suggested changing out the user interface before we conduct a sealed system inspection. This is a new development but under the same category for our previous work. Service fee was already paid on the call. This falls within the 90 days. Ill need the office to call and see if they want to move forward with the repair. It is now to late to call.; ordrng 1 W11330971 (Control Electronic)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 Customer states he has an extended warranty through Lowes. Told customer I cant work on it without a dispatch. Customer will call Lowes and reschedule.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
WALLOVEN JENN-AIR JMW9530BAW Door gasket and hinges were stiff. I was able to train ten and lube hinges. Gasket might be need replacement. Customer decided again that as I was able to get the door to close properly but should the issue arise again I will leave part in notes for pre ID. Collected service fee. ; ordrng 1 WP71001841 (Door gasket)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
RANGE JENN-AIR JED8230ADW Verified damage surface elements. ; ordrng 2 W10823693 (Surface Element (large))s
Near , TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Unit not starting. Upon checking incoming voltage found wire nut on hot leg wasnt installed properly. Caused the the main wire to come out and arch out to the metal junction box. Resecured wires properly. Unit testing good now. No further issues at this point. Unit under warranty as home owner just closed on home about 3 weeks ago.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Tested unit. Found water line frozen. Cleared water line. No further issues. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 The burner (electrode) switch which is situation pedal directly on top of the gas valve is faulty. The whole assembly. Yet be replaced however there is no part in the parts break down. I have reached out to Marcone and am awaiting a response from them. ; schdld next appmnt for 2/11 THU !
Near Floresville, TX 78114
S. L.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HW1 Found F3 E2 error moisture sensor good will order new harness if issue not resolved HMI needed.; ordrng 1 WPW10298258 (Harness)
Near San Antonio, TX 78221
Jesus C.
Job Details: 02/05/2021
WASHER MAYTAG MVWC416FW1 Tested unit. Found gearcase leaking oil. Gave estimate for repairs. Customer will not continue repairs at this time. Job complete.
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5105HW0 Replaced gear case and splutch. Conducted DLMS calibration. Tested in service cycle. Unit is now functioning as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MHW6630HC0 Verified proper function save for a loose drain line. Used wire tie to secure. There was an oversuds error so educated customer on use and care regarding detergent usage as well as how to verify spin is on at the user interface.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7120HW0 Customer has two complaints. Water still leaking intermittently. Detergent dispenser dumping all detergent. Called tech line Sr 7729931170. No repairs can be done for leaking issues. Can not duplicate leak. Suggest replacing control and detergent sensor to fix detergent issue. ; ordrng 1 W11178145 and 1 W11419051
Near San Antonio, TX 78250
Justin
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced main harness for unit, tested to complete."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW6620HC0 "Our customer is having problems with the keys not operating. I explained to them about the sensitivity of the buttons and that sometimes putting your thumb behind your ear it moistening your fingers can help. I did have to do this myself to get into diagnotics. No error codes were revealed. I ran load test on automatic of the quick service cycle. All loads functioned as designed. I noticed that the hood to start button is especially sticking and not registering. I could only get it to work about 5% of the time, with or without moistening my fingers. This unit will need a new console. Part ordered. This is a new development and not related to previous call.; ordrng 1 W11324037 (Console)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 I disassembled and re-assembled the 12 components needed to change out this door. When I re-assembled it the UI became not full functional. Only one key would work. I spent about 45 minutes trying to resolve and repair the UI. It was fully functional before changing out the door. I called Whirlpool Tech Line and worked with Cathy to trick the unit out of PO confirm because that button was not working. It could not be accomplished. I tried myself to trick it by disassembling all connections to the 5 control boards to reboot. No luck. New UI ordered. I feel terrible about this and really bad for our customer. I was there for another 3 hours and was unable to complete the job at this time until the part arrives.; ordrng 1 W11330971 (Control electroni)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR JENN-AIR JS42NXFDW05 "Replaced air baffle assembly due to baffle being broken and staying open, after replacement no issue, reset refrigerator key is no longer stuck. Collected remaining balance. Job complete"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HW0 Checked washer found gearcase leaking oil causing washer to spin intermittent ordering gearcase to resolve issue. ; ordrng 1 W11423759 (Gearcase)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DISHWASHER KITCHEN AID KDTM354ESS3 Checked dishwasher found dispenser not opening up complete replaced dispenser tested dishwasher no issues after replacement. Job complete.
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MHW3505FW0 "Checked washer found lid lock broken at connector lock, replaced lock no issues, job complete collected all fees."
Near Mico, TX 78056
Richard G.
Job Details: 02/05/2021
WASHER MAYTAG MVWB950YG1 "Replaced rotor, stator, and hub. Ran unit through automatic test. Unit tested good. Set unit to rinse/drain and spin. Same loud rumble coming from bottom of unit. Removed basket from tub. Determined gearcase is making the rumbling noise. Gearcase is a part of the tub, which was previously replaced six months ago. Attempted to call techline but was unable to get through due to service issues. Ordering tub.; rqstng P&A on 1 W10381077 (tub-outer), states that autho needed"
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW2 Need to order and replace motor; ordrng 1 W11497303 (Motor) and 1 W11454734 (Gearcase)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7230HW0 Customer stated that the issue is the unit is wobbling during usage. Error codes reveals out of balance in the history. The feet are uneven at the bottom causing the unit to rock. Adjusted the feet and leveled the unit and ran high speed test for spin. Unit tested good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
RANGE AMANA ACR4303MFS3 "Arrived at apartment complex, advised customer of range being out of warranty, customer stated they no longer want to continue service. Job complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Verified the filter housing is not at fault. This is due to a faulty filter which. At have been damaged by inserting incorrectly. Please consider using OEM filters or DROP filters.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW1 "Washplate is stuck in unit and cannot be removed without cutting it out. Ordering washplate. Left gearcase, valve, hub, and motor with customer for repair when washplate comes in.; ordrng 1 W10752283 (washplate)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HW Customer stated that the unit isnt heating. Found unit to be in perfect working order. No issues at this time. ready for resale.
Near Stockdale, TX 78160
S. L.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF518SAHM0 Found E4 error code. Checked for water at base no water checked water level switch hose was good no kinks drain line installed correctly ran unit empty and found excessive suds this is what i think causes error code. Called techline spoke to Rick sr number 7729936020. He agreed customer uses pods he advised me pods are for full size dishwashers. Ran olive oil to stop sudsing and advised customer to switch to liquid detergent and dont go over 25 ml all operations normal job complete.
Near San Antonio, TX 78228
Tommy B.
Job Details: 02/05/2021
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer stated that the issue is the dryer will not turn. Removed the lid to perform inspection of the unit. Found issue to be faulty motor. Ordering parts to resolve issue.; ordrng 1 WPW10448901 (Motor)
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 Last visit found faulty wiring harness. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED560LHW1 "Checked dryer found rattle noise coming from vent hose hitting the bottom of the dryer, ordering insulation to resolve issue.; ordrng 2 WP2169104 (insulation)s"
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Our customer was having problems with the door leveling. I removed the water filter and grill. I leveled the door as far down as it would go. She was not pleased with the design of the right door being higher than the left. I explained to her that this was by design so the weight in the door shelf will balance. The shelves are fully designed it is at its lowest point. I explained that this was the best I could do and agreed it is a failed design. I noticed a screw missing on the grille clip and replaced it with a screw W10141604 from my truck stock. Unit is fully functional.; used 1 W10141604 (Screw) from stock
Near Medina, TX 78055
Richard G.
Job Details: 02/05/2021
DRYER MAYTAG MED6630HW1 Called customer. Is not available due to time. Rescheduled for tomorrow.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGE745C0FS01 Replaced main harness. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Need to order pressure regulator for water valve. ; ordrng 1 W10786952 (Pressure regulator)
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL MED5570TQ0 I replaced the push to start switch and the unit would not start. I checked the resistance on the old part and it was now fine. I must have had a bad reading on my second visit. I am not to familiar with this older model and the timer motor. There is no service manual available and I was unable to determine the proper way to check the timer motor with the tech sheet. I really have let our customer down on this repair and will need a supervisor to go out with me for my training on this type of unit and to make it up to our customer. I feel really bad about this failure of mine. ; ordrng 1 WP3399639 (Switch)
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Unit was running when I arrived, heating element is coming on. Will need dispenser for unit. ; ordrng 1 WPW10671905 (Dispenser)"