Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW7500GC2 Inspection of unit shows error code F7E8 Motor stater over temperature. Replace rotor stater and clutch to resolve issue. ; ordrd 1 W10579778 (stator) and 1 W10817398 (clutch) and 1 W10447979 (rotor)
Near Robstown, TX 78380
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for Longfield no fill. Testing other functions of unit show good functionality. Replaced water valve to resolve issue; ordrd 1 W11101906 (valve)
Near Premont, TX 78375
Adam
Job Details: 03/02/2021
WASHER MAYTAG MVWP575GW0 Install components calibrated unit ran test cycle issue resolvedl
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
MICROWAVE AMANA AMV2307PFB3 "Inspected unit, no issue with unit. Gave explanation to customer how to use settings on unit. Issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Customer complaint of unit not filling with cold water. Inspection of unit shows error code for long fill no fill. Customer also states day before my arrival water valve started to work as intended normal operation. Calibrated unit and ran verification cycle all functions work as designed water valve filling and good pressure. Issue resolved
Near Tivoli, TX 77990
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed module in the FC, lights are working normal. The also said there was a loud noise in the RC, I was able to hear the noise, damper needs to be replaced, ordered part and rescheduled the customer ; ordrng 1 WPW10479155 (control)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "The appliance isn’t heating, removed the vent grille and control panel, found the diode was bad, installed part and put covers back in place, plugged the appliance in and heated a glass of water, the appliance is heating and working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Inspected unit, found issue with gasket. Gasket extremely ridged, and will not conform to body of unit to create a good seal. Will need to replace gasket on fridge door to resolve.; ordrng 1 W10678768 (gasket-dor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
DRYER WHIRLPOOL WED8500DC "Inspected unit, found drum will not spin. Can hear motor powering on, broken unit down and found obstruction in blower fan assembly. Removed obstruction, tested and issue has been resolved."
Near Robstown, TX 78380
Adam
Job Details: 03/02/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer original complaint of back left burner no longer heating pad between phone calls and visits oven control board has gone out as well flashing error code for internal board failure. Will be rescheduling job in ordering control board to resolve issue; ordrd 1 W11204529 (cntrl-elec)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2021
RANGE WHIRLPOOL WFG525S0JZ1 "Inspected unit, front panel to drawer is smashed As well as left side panel and interior drawer.These parts will need to be replaced to resolve this issue.; ordrng 2 W10462909 (brkt-mntg)s and 1 W10688022 (Drawer) and 1 W10162245 (panel-side)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW8500DC "Inspected unit, found issue to be with front suspension rods. Front rods I have too much travel, this is causing unit to shake while in spin cycle. Replaced suspension, tested after installation. Shaking has been alleviated. Issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Installed fan motor, fan in unit is now blowing and circulating air. Issue has been resolved. Leaking in refrigerator is due to the fact that fan was not working, and evaporator was icing up. This excess of ice would melt during defrost which is more than a drip tray could handle. Restored airflow should resolve this issue."
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2021
RANGE JENN-AIR JDRP548HL00 "Inspected unit, both hinges have issues on 18 oven door. Both will need to be replaced to resolve issues with door shutting properly. According to notes, other hinge has or should have been ordered for this unit.; ordrng 1 W11390106 (Hinge (left)) and 1 W11390125 (Hinge (right))"
Near Corpus Christi, TX 78411
John L.
Job Details: 03/02/2021
ICEMAKER KITCHEN AID KUIO338HSS00 "Installed components onto icemaker, checked unit after installation. Unit has regained functionality and is working as should. Issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 03/02/2021
REFRIGERATOR MAYTAG MFX2571XEM0 Customer states after power outage unit dropped ice three times and then steadily started to warm up. Customer said unit unplugged for a number of days prior to my visit. Plug the unit back in and ran through several tests. Refrigerator thermistor freezer thermistor as well as compressor speed all test pass no failures. After unplugging unit and taking Measurements from start device everything was in working order. Applied power back to unit and within five minutes product started to cool again. Ordering compressor and sealed system technician to come and recharge Freon in unit. Job will require a two count as well as a sealed system technician; ordrd 1 W10134623 (sub w10160407)
Near Corpus Christi, TX 78411
Adam
Job Details: 03/02/2021
DRYER WHIRLPOOL WGD6620HC0 Installed igniter tested unit issue resolved.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/02/2021
DISHWASHER KITCHEN AID KDTM354DSS4 Customer complaint of unit not getting enough water. Inspection of unit shows error code for Drain motor electrical problem loose connections/debris clogged in drain. Inspection of drain pump and connections all in good working order. Unit will wash fill with water complete cycle and drain with no issue. Customer states she thinks there is a problem with the unit because before running the dishwasher she would run hot water through the tap to help unit come to temperature every time before tap wood poles letting the customer know that dishwasher was filling with water But now she is not noticing a pulsing from the tap. Could not give Customer an answer as to why that is the case now but unit is working and functioning as designed
Near Corpus Christi, TX 78410
John L.
Job Details: 03/02/2021
WASHER MAYTAG MVWX655DW1 "Inspected unit, controls not responding. found issue to be with start button, push sheen start button would not activate unit. Had to work start button to get unit to function. Replace control board , tested after installation. Start button on new board is clicking and responding as should. Unit is now functioning and issue has been resolved."
Near Schertz, TX 78154
Chris S.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Replaced control board UI and valve tested unit everything working properly also customer was missing water filter. Customer wants to call whirlpool they want to talk to them about most of there food going bad.
Near San Antonio, TX 78209
Chris S.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW1 Customer stated that washer was leaking. Tested unit everything working properly and checked for error codes and got no error codes. Also tested unit in the cycle customer uses when it leaks and got no leaking. Found issue to be water hoses were not tightened well fixed issue. Collected SC.
Near San Antonio, TX 78217
Chris S.
Job Details: 02/26/2021
WASHER WHIRLPOOL n/a Couldnt find model and serial number there was no sticker. Customer stated that the maid hadnt closed the door right because its working. And she wanted me to test. I have test unit and everything working properly. Collected sc on other ticket. Job number 84530
Near San Antonio, TX 78209
Chris S.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW0 "Customer stated that washer was getting stuck in lock position and making weird grinding noise, also close still coming wet. Got error codes faulty motor and stuck key. Ran test and found issue to be faulty gearcase and motor. Gave customer estimate 917.82 collected SC and customer is gonna look for washer and doesnt want to go thru with repair.; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4816FW2 "Checked washer found washer not starting found control board not powering good power at wall, replaced control board tested washer no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "Checked washer found no error codes no issues with washer, preformed diagnostics test all passed recalibrated washer checked good no issue, washer working as designed during normal operation and diagnostics testing. Job complete."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW2 "Checked washer found washer continuously draining upon arrival, preformed diagnostics testing was able to clear error code and run diagnostics successfully 1 time. After initial diagnosis test unit did not enter diagnostics ordering control board to resolve issue.; ordrng 1 W11498796 (Control Board)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL MDB4949SHZ1 "Replaced bottom door seal on dishwasher due to leak after replacement tested dishwasher found no issues, dishwasher working as designed. Job complete."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found error codes f9e1 and f2e1 preformed both diagnostics test found bad control board ordering board to resolve issue, also found gearcase grinding during spin cycle ordering gearcase to resolve issue.; ordrng 1 W11386637 (Control Board) and 1 W10870913 (gearcase)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/26/2021
DISHWASHER KITCHEN AID KDTE234GPS0 "Checked dishwasher found error code f5e2 on initial start of diagnosis, ran diagnostics test found bad control board ordering board to resolve issue. ; ordrng 1 W10913608 (cntrl-elec)"
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 02/26/2021
DRYER MAYTAG MED5500FW0 "Checked dryer found control board not powering, checked wall found good voltage at all terminals, replaced control board after replacement tested dryer no issues, collected all fee. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR LG LMXS30746S/00 Found that all sections of the refrigerator are warm at 78 degrees F. The compressor is running. Found refrigerant leak on both the low and high side. The leak from the drier is working up into the cabinet. Called DH. This cannot be repaired.
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
DRYER MAYTAG MED7230HW1 Found that the outlet did not have 240VAC. We reset the circuit breaker. Unit fully operational now. Bill as customer instruct. Our customer said yes to our survey.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found leak coming from warm water valve, found error code F8E1 long fill no fill, checked water pressure at wall good pressure found hto water valve not opening completely letting a trickle of water in. Part is on order will install when part arrives. ; saved tckt"
Near , TX 78109
S. L.
Job Details: 02/26/2021
DRYER WHIRLPOOL WED4850HW Found kinked dryer vent hose pulled out unit tested operating thermostat 164 high average 131 low average cleaned cabinet advised customer that foil vent hose is not recommended she needs a rigid vent for small spaces like periscope vent. Unit operating as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
RANGE KITCHEN AID KDRP487MSS03 "This unit has an intermittent buzzing noise when the two middle front burners are ignited. When the left burner is turned off the noise ceases. The noise is more prevalent when the ovens are on. The gas pressure regulator is functioning and providing gas to all burner elements and are functioning well. However, the internal components of the regulator are not functioning in a optimal state. It is 12 years old and is demonstrating normal fatigue. I reviewed this witty ACT NR as well as Whirlpool Tech Line. I spoke with Joel SR# 7730107848.There is a possibility the valves to the two troubled burners will need to be replaced but not likely, they are functioning. This is a estimate only. Our customer will need time to decide. Our customer paid our service fee.; ordrng 1 WP9759091 (Pressure regulator)"
Near Universal City, TX 78148
S. L.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Removed handle replaced handle removed upper rack replaced adjuster installed stop and tested all operations normal.
Near Schertz, TX 78154
S. L.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 Complaint unit not getting water to fill unit and customer has removed hoses to check plumbing Unit has F8 E1 error verified water pressure by running water from supply hoses Found failed water inlet valve solenoid on hot side. Rescheduling for Tuesday SSB has 1 in stock advised customer this appointment is tentative.; ordrng 1 W11210459 (Valve)
Near San Antonio, TX 78219
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVW7230HW0 Removed basket and gearcase. Replaced basket replaced gearcase ran test cycle no leaks no vibration all operations normal
Near Universal City, TX 78148
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Checked unit found no errors speaker cable secured and correctly installed. Found intermittent sound from HMI. Ran service diagnostics cycle no further issues. Needs new HMI to correct cycle signal issue.; ordrng 1 W11478526 (UI)
Near Elmendorf, TX 78112
S. L.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Service pointer W11460554D covers part and labor found bad LED module in FC no lights in RC top or FC replaced with kit and followed instructions on Service Pointer W11460554D tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 02/26/2021
DRYER MAYTAG MEDX655DW1 Found unit not heating checked unit found open thermal cutoff replaced cutoff tested unit heating checked operating thermostat average cycle 161 high and 121 low on 3 heat cycles.customer stated home is 15 years old and never had air duct cleaned. Interior of unit is clean but recommended getting dryer vent service and replace foil vent with rigid one for safety. Unit operating as designed.
Near Floresville, TX 78114
S. L.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Unit still dripping water from left side of ice maker in RC although i raised left side last visit per techline it was only slightly cause unit would rock if any higher brought wood shims this time raised left side dropped right side and shimmed left rear to prevent rocking. Called techline again spoke to Kathy reported what i did and she has documented this sr 7729994619 customer to monitor unit.
Near San Antonio, TX 78209
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW7120HW Concern is that there was a leak product was returned to Lowes found a stream of hard water lines under the cold water valve on the back of the outside of the unit checked under unit and opened up control to verify that there was no cracked valve or any other evidence of leaking under the unit only water stream I could find is on the back this would be caused by the installer the water valves do not appear to be stripped out or damaged product is good to go. Small amount of cosmetic damage in the front right hand side scratch
Near Boerne, TX 78006
Colton B.
Job Details: 02/26/2021
COOKTOP GAS KITCHENAID KCGD506GSS00 "Issue is center front burner not lighting. Replaced valve and orifice, still not lighting. Ordering new igniter to resolve issue. Will call customer when parts come in.; ordrng 1 W10876260 (Igniter)"
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW6120HC0 "Replaced spanner, found plastic stuck in belt cover. Unit has to overload codes, will refer customer to use and care guide."
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Icemaker is working, bin is full of ice. After power outages the unit started working."
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
RANGE WHIRLPOOL WFC150M0JB0 Replaced main wire harness and tested to complete.
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "New door has dent, will order again.; ordrng 1 W11435343 (Right fridge door)"
Near Stockdale, TX 78160
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW1 Unit would not start cycle. Reset control found F1E1 fault in diagnostics and could not make selections to test. Led flashing fast indicating that acu is bad 120v at power cord. Replaced ACU calibrated and tested all operations normal..
Near San Antonio, TX 78227
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVWB765FW4 Tested unit. Noise when slowing spin. Found rotor was loose. Secured rotor. Noise is gone. Having issue where time resets from 1 minute to 16 minutes. Will need to replace control and UI. ; ordrng 1 W11135391 and 1 W11429620
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
COOKTOP ELECTRIC JENNAIR C22105 Customer stated unit made a pop noise and then couldnt use right burners. Found cause to be right front infinite switch nut had become loose and cause the main line of power to switch to ark to metal casing. Secured switch for safety reasons and put electrical tape over spade connections to prevent this from happening again. Surprisingly the switch still worked. Unit back in proper working order. No further issues at this point. Collected sc.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MVWB765FW1 "Customer complaint is that the unit is making loud noises. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F2E1 UI stuck button. Put unit into service test mode. Found a lot of grinding coming from gearcase and motor. Will need rotor, stator, slider, gearcase, valve, clutch,and agitator.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11161960 (Agitator) and 1 W11165546 (Valve)"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 Customer complaint is that the unit is not powering on. Found console inoperable. Replaced console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the clothes are still coming out soaking wet about every third or fourth wash. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and all is good. Customer states the unit works great otherwise. The issue happens randomly and the clothes have to be rung out manually. Issue happens randomly and doesnt have anything to do with cycle selected or type of clothing put into unit. Called techline and spoke with Chris. Says calibration could resolve these issues, but there is nothing really to go on as far as parts to replace. Recalibrated unit. Customer will monitor and call back if needed.SR#7730107713"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 "Customer complaint is that after the power outages the mw stopped working. Verified no power to mw. There is power at the outlet. Ordering filter board,thermostats, fuse,and controls. ; ordrng 1 W11252185 (Control) and 1 W10892389 (Control) and 1 W10269232 (Thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10832024 (Thermostat)"
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Reset unit. Verified a filter replacement error message. Advised water filter replacement. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near Mico, TX 78056
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MVWB950YG1 "Replaced outer tub, ran unit through diagnostics, unit started leaking from underneath. Found a crack in the drum that I didnt notice prior to installing. Replaced old tub, marking as defective. Will need a new tub.; ordrng 1 10381077 (Outer tub)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D IKEA IBS300DS02 Verified thermal fuse and TOD at fault. Replaced both. Issue resolved.
Near San Antonio, TX 78248
Jim G.
Job Details: 02/26/2021
REFRIGERATOR SAMSUNG RF24J9960S4 Customer requested Sebastian (16) specifically. Rescheduled. ; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced wire harness ignitor switch assembly. Issue is fully resolved.
Near San Antonio, TX 78232
Chris S.
Job Details: 02/26/2021
RANGE KITCHEN AID KICU509XBL00 Replaced cooktop and display board. Tried to test unit but customer stated that they were having electrical problems. Checked voltage and got barely any voltage.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KSCS25FVMS03 Verified a faulty and leaking filter head housing. ; ordrng 1 WPW10121140 (Filter Head Housing)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW5090JW0 "Issue was that drain pump ran constantly. Replaced control, unit tested good."
Near Mico, TX 78056
Richard G.
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that after using broil the light inside the oven would not turn off and now the temperature will not go up in the oven. Verified issue is with the door switch. Will need door switch, also ordering light since it will likely die soon.; ordrng 1 W11281687 (Light assembly) and 1 W11370462 (Door rod) and 1 WP9757262 (Door switch)"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW0 "Issue is that unit isnt spinning out clothes. When unit spins, only the agitator spins. Finding issue to be a faulty gearcase. Ordering new one to resolve issue. Will return Tuesday ; ordrng 1 W11454734 (Gearcase)"
Near San Antonio, TX 78260
Chris S.
Job Details: 02/26/2021
REFRIGERATOR KENMORE 795.74029.411 Customer stated that refrigerator and freezer are not cooling. Checked compressor and was extremely hot and would not turn on like normal. Found issue to be SS issue. Collected psc and gave quote for P&L 1327.33 customer does want to go thru with the repair. Ordering condenser coils freezer evaporator compressor and dryer. Condenser coils out of stock. ; ordrng 1 TCA38151706 (Compressor) and 1 ADL73981017 (Freezer evap) and 1 ACG75305802 (Condenser coil) and 1 ADH73150210 (Die dryer)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Customer stated unit making loud vibration noises espies when the freezer door is opened. Found cause for this to be ice build up on freezer Evap. Ran diagnostics testing to find issue to be defrost bimetal opening too soon and not allowing a proper defrost, unit would need new Evap harness. Customer also stated that he wanted to proceed with repair from previous visit of deli pantry door. Gave quote of 911.16 for both parts and labor (150). Collected second appliance rate for new issue per AE since so close to first visit. Ordering deli drawer and Evap harness to resolve both issues. Evap harness on b/o. Will reach out when have both parts. ; ordrng 1 W11249952 (Motor evap) and 1 W10815668 (Left pantry door)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFF507HWH00 Unit freezer light not working causing refrigerator upper lights to not work. Replaced freezer module with module kit to resolve the issue unit testing good now. No further issues at this point.
Near Ingram, TX 78025
Colton B.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 "Issue is a faulty drain pump. Unit drains, but the pump is damaged, so it drains onto the floor. Ordering new drain pump to resolve issue. Will call customer when part come in. Customer may not be here at time of repair, however the unit is in the garage and said its okay to do repair while hes at work. ; ordrng 1 W11399437 (Drain pump)"
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D KITCHENAID KODE500ESS02 Verified console is at fault. Replaced with correct part confirmed authorization with AIG. Issue resolved. ; O-emld tckt
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID n/a "Upon arrival customer stated she canceled service with us and called another service provider because they are cheaper. No service needed, didnt collect sc due to customer cancellation at the door"
Near Lakehills, TX 78063
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW8540FW1 Replaced drain pump. Put unit into diagnostics cycle and all steps passed. Tested to complete. Unit is good to go.
Near Bandera, TX 78003
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MHW8630HW3 "Replaced dispenser, control and console. Unable to test unit due to water being shut off to home because of a leak."
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KBFS25EWBL9 "Replaced evap fan motor and blade due to motor not spinning just actuating. After replacement tested refrigerator checks good no issues, refrigerator working as designed. Job complete."
Near Bergheim, TX 78004
Douglas H.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHENAID KEMC308KSS0 "Unit microwave not starting, customer stated began happening during power outages. When attempting to start unit shows door error. Found bus fuse to be blown. Quoted 176.74 p&l, 293.09 total. Customer wants to proceed with repair. Ordering bus fuse, on b/o. Collected sc. ; ordrng 1 WPW10017410 (Bus fuse)"
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/26/2021
WASHER ROPER RTW4516FW2 Customer stated that the issue is the unit is being interrupted during cycles intermittently due to balancing issues. There were no error codes stored in the computer and the unit performed normally during high speed spin test. Reviewed proper washing and balancing procedures with customer to ensure issue does not persist in the future. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Lower spray arm fell off and melted to the heater. Ordering both heater and spray arm to resolve the issue. Per DS do not reschedule. Once part arrives will reschedule. Per sb web unit is under warranty. ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH54521JZ0 Customer stated that the issue is the microwave does not heat. Confirmed this utilizing hot water test. Found issue to be faulty magnetron. Ordering new magnetron to resolve issue.; ordrng 1 W10818686 (Magnetron)
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Replaced name plate.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Our customer is having a lack of ice production. I noticed that the water line is frozen up.. I thawed out the water line but when I went to jump start it water would not dispense and I could not get the ice maker to harvest. I checked the resistance on the motor and I was receiving 60 ohms. It should be reading 4400 to 8800 ohms. When testing the water valve I was receiving 194 ohms and I should be reading 300 ohms. On the mold heater I was at 58 ohms and it should be at 72 ohms. This unit will need a new ice maker and new water valve. Parts ordered.; ordrng 1 WPW10179146 (Water valve) and 1 WPW10300022 (Ice maker)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Tested unit. Not powering on. Good power form outlet. Found fuse on filter board is bad. Replaced fuse. Unit is working properly. No issues during testing. Tested to complete. ; used 1 W10138793 (Fuse) from stock
Near San Antonio, TX 78232
Shawn W.
Job Details: 02/26/2021
OVEN ELECTRIC (S WHIRLPOOL RBS245PRS06 I removed the unit from the cabinet and identified that the thermal fuse is indeed open. I tried to replace the fuse with the ones that Whirlpool Tech Line recommended. They did not match. I called NR and we determined which one will work. Part ordered.; ordrng 1 WPW10545255 (Fuse)
Near Boerne, TX 78006
Douglas H.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW86HEBW Found unit stuck in emergency drain mode due to excessive soap usage. Cleared out soap and flushed system to get unit out of emergency drain mode. Unit testing good now. Collected sc and labor
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced bad ice maker and tested to complete.
Near San Antonio, TX 78256
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Replaced control and thermistor, maintenance will keep an eye on unit."
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW9200SQ00 Customer stated that the unit is not working. Found issue to be caused by faulty drain pump. There is water in the tub and the drain will not expel it. Collected service call. ; ordrng 1 280187 (Drain pump)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Customer stated that the unit was blacked out at the user interface. He reset the unit at the breaker and it is functioning at this time. Diagnostics revealed error F6E0. No further issues at this time. Collected service call.
Near Bulverde, TX 78163
Sebastian
Job Details: 02/26/2021
OVEN ELECTRIC (D JENN-AIR JJW2830IL00 Re-ordering the parts from the other day as I thought I had ordered a control and a latch harness pushing through parts again parts team to reach out to customer when available; ordrng 1 W11448962 (Control) and 1 W11219538 (Harness latch)
Near Garden Ridge, TX 78266
Chris S.
Job Details: 02/26/2021
WASHER MAYTAG MVW6230HW0 Called tech line spoke Ed SR 7730113018 found issue to be bad shifter and lower wire harness. Harness is out of stock.; ordrng 1 W11183910 (Lower harness) and 1 W10913953 (Shifter)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/26/2021
WASHER WHIRLPOOL n/a "Unit is functioning normally, unit is missing the sticker which has the model and serial. Cannot complete service. Provided customer with information on how to assist in tracking the model and serial for manufacturer."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVWB865GW1 Lid broken on hinge side. Will need new lid. ; ordrng 1 W11259006
Near Garden Ridge, TX 78266
Chris S.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRFF507HPS Customer stated light was out in fridge have the part but wrong trimming around led module. Customer wanted light switched out and order led with silver trimming.; ordrng 1 W11462342 (Fridge led module)
Near San Antonio, TX 78248
Sebastian
Job Details: 02/26/2021
RANGE KITCHENAID KFDC558JSS00 Set up unit so that I can pull the unit out customer refuse to sign disclaimer Form to pull out oven attempted to set up Matt was not able to pull unit up due to its weight over the mat and when you pull forward the whole unit tilts towards you unable to remove the unit on a mat even if I was using the mat would advise that disclosure is signed at this point customer is very concerned about scratching the floor I will not attempt to pull out the unit unless the disclosure form is signed. 7730001221 reported to whirlpool. Customer will have to have the unit removed before we return to address the fan issue
Near San Antonio, TX 78266
Chris S.
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB8979SFZ2 Customer stated that dishwasher just stopped working. I checked breaker and it was good and junction box everything was wired right. Found issue to be faulty control and console board. Parts are out of stock.; ordrng 1 W10897043 (panel-cntl) and 1 W10906431 (cntrl-elec)
Near Cibolo, TX 78108
Chris S.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HZ-3 Customer stated that microwave was sparking. Found rack was little greasy and tested unit with out rack and everything working properly. Rack hooks do look a little burnt ordering hook racks. Parts out of stock.; ordrng 2 W10840759 (support)s and 1 W10840794 (Left rear hook) and 1 W10840795 (Right rear hook)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHENAID KEMS308SSS05 Issue is no display on oven side of the control panel. Ordering a new display to resolve issue. Will call customer when part comes in. Collected SC fee for this ticket and ticket # 84788. ; ordrng 1 WPW10312206 (Oven display)
Near Boerne, TX 78006
Colton B.
Job Details: 02/26/2021
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 "Issue was an F2E1 error code. Replaced UI, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Issue is that unit drips when water is on. Finding issue to be a faulty valve. Ordering new one to resolve issue. Will call customer when parts come in. ; ordrng 1 W11210463 (Valve)
Near Comfort, TX 78013
Colton B.
Job Details: 02/26/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Issue was hat unit is not completing cycle. Replaced control and latch to resolve issue. Unit tested good. Collected P&L.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed new hose. No issues during testing. Job complete.