Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1719 customer reviews

Steven G.

Steven G.

WASHER WHIRLPOOL MHW6630HW0 "Checked washer found fault code for Suds, ran test cycle unit ran normal, checked pump filter was clean and and hose from pump to tub checked ok, advised customer to run cleaner thru machine and if any problems call, washer is working properly"

Near Briar Hollow, San Antonio, TX 78247
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)

Near Copper Sands, Converse, TX 78109
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF320PADD1 Heater is not functioning. Rack stop damaged. ; ordrng 1 W10518394 (heater) and 2 WP8565925 (stop)s

Near Reata Trail, San Antonio, TX 78258
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WZF79R20DW3 Unit door not sealing. Found bottom of door seal not even in place. Appears to not been installed properly to begin with then over time pulled completely out. Installed seal correctly and remolded seal to resolve the issue. Door now sealing properly. No further issues at this point. Yes to survey and leave behind.

Near Cedar Knoll Dr, San Antonio, TX 78255
Shawn W.

Shawn W.

DRYER MAYTAG MEDX655DW1 Found that the homes 240 VAC outlet was only receiving 120 VAC. I tripped the circuit breaker and it started getting 240 VAC and the unit started heating. Explained to the customer as well as the maintenance representative for the post. Very old building that perhaps has outdated wiring. Fully operational. Job complete.

Near E Loop 1604 N, Universal City, TX 78148
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.

Near Hibiscus Cove, Helotes, TX 78023
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)

Near Meadowland, Universal City, TX 78148
Steven G.

Steven G.

DRYER WHIRLPOOL WED6620HC1 "Checked dryer found unit not getting 220 volts went to breaker panel outside and found breaker kicked, reset breaker found dryer working properly now"

Near Comanche Heights, San Antonio, TX 78233
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up on back of freezer ordering wire harness with thermal fuse to resolve issue. Also found condensation at diffuser water coming from freezer. Ordering diffuser just in case.; ordrng 1 W10614946 (harns-wire) and 1 W10883330 (diffuser)

Near W Mulberry Ave, San Antonio, TX 78201
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO WHIRLPOOL WMH131017AB3 Checked microwave found diode burnt ordering new diode capacitor and transformer to resolve burnt smell and heating issue. Left microwave disconnected.; ordrng 1 W10343300 (capacitor) and 1 W10492278 (diode) and 1 W10693025 (magnetron)

Near Saddle Bend Dr, San Antonio, TX 78238
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced icemaker with truck stock. Tested harvest and fill test after replacement of ice maker. Collected for labor, service, and part. ; used 1 W10873791 (ICE MAKER) from stock"

Near Dakota Forest, San Antonio, TX 78254
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, door not making a tight seal when shut. Found slide to bind up, also light switch has been damaged due to ice. Replace these components to resolve ; ordrng 1 12466111SP (switch,rocker) and 1 W10714545 (gasket-fip) and 2 W10860513 (slide)s"

Near Moonlite Ln, Sinton, TX 78387
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Tested refrigerator. No airflow to fresh food section. Pulled evap cover. Good frost pattern on evap. Found evap fan was stuck onto the insulation. Fixed evap fan. Fan is running. Good airflow to fresh food. No further issue. Tested to complete.

Near Menefee Blvd, San Antonio, TX 78237
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The contents in RC are freezing, removed cover to check thermistor, no obstruction, ordered part to resolve issue ; ordrng 1 W10838965 (thermistor)"

Near Hencerling Rd, Goliad, TX 77963
John L.

John L.

RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"

Near Pasadena St, Portland, TX 78374
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW4816FW2 Client was complaining of an odd sound as the washer was filing. He stated it does not happen all the time. I did not find any errors in diagnostics. While conducting automatic test I did not find any replication and all loads were operating as designed. I did find a pressure dome port blockage (Technical Service Pointer W11367903). I cleared the debris with a 3/32 drill bit according to Service Manual procedures. Unit is fully operational. Job complete.

Near Semora Oak, San Antonio, TX 78259
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 Customer found her filter not in all the way was able to push in and water is working. No need to charge for service.

Near Sand Holly, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new thermistor and control. No issues during testing. Unit is working properly. Tested to complete.

Near W Villaret Blvd, San Antonio, TX 78221
John L.

John L.

REFRIGERATOR KITCHEN AID KRFC302ESS00 "Inspected unit, unit no longer cooling in both components. Can detect a faint hint of the sent of Freon in freezer. Slow leak on evaporator cause of temperature loss. Compressor is running extremely hot, ohm’d out compressor. Seems to be in working parameters, but due to the heat it’s producing will need replacement.; ordrng 1 W10317014 (evaporator) and 1 W10445422 (compressor)"

Near Olympic Dr, Corpus Christi, TX 78414
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Replaced control board and thermistor ran diagnostics no issues. No errors found with ice maker units working as designed.

Near Lilac Ln, San Antonio, TX 78209
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with evaporator fan motor. Is not coming on, tested for power at board. Power is being output but fan does not function. Replace motor to resolve.; ordrng 1 12986101 (evap fan blade) and 1 W11215582 (motor-evap)"

Near Kangaroo Ct, Corpus Christi, TX 78414
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 "Checked washer found washer not powering on, checked for voltage good voltage coming from wall. Replaced control board. Tested washer no errors found during testing or calibration. Job complete."

Near Cozy Run, San Antonio, TX 78218
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit found issue in fridge compartment, fridge section sweating. Replace gasket and components that cool unit. May also have a leak will need to install a dye drier as well. Will also need silicone adhesive for repair, unable to obtain a part number order for repair.; ordrng 1 W10638676 (gasket-dor) and 1 W10646206 (harns-wire) and 1 W11107829 (DRIER) and 1 W11108173 (THERMOSTAT ) and 1 W11207397 (CONTROL )"

Near E Theresa St, Corpus Christi, TX 78416
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Installed new evap motor and water valve. Unit is working properly. Icemaker is working properly. No further issues. Tested to complete.

Near Long Meadow Dr, Lytle, TX 78052
Michael R.

Michael R.

WASHER MAYTAG MVWB835DW4 "The appliance won’t start when the button is pushed. No error codes on arrival, calibrated and performed a diagnostics test, completed with no error codes. The customer showed a video where it wouldn’t allow any selections on the UI. Powered up the appliance and pushed start, it wouldn’t start and and wouldn’t allow selections. Ordered parts to resolve issue. Advised the customer to make sure a qualified person installs a proper wall outlet for the appliance. ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"

Near Marr Rd, Victoria, TX 77905
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW3 Checked washer no issues filling. Ran diagnostics test no issues no errors found during testing or operation. Job complete.

Near Cielo Ranch, San Antonio, TX 78218
Ezequiel V.

Ezequiel V.

RANGE AMANA AGR5330BAS "Replaced front left surface igniter on range, after replacement tested range no issues igniting. Job complete."

Near Fresno, San Antonio, TX 78212
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle all functions work as intended issue resolved. Again unit is out of warranty but motor that was the problem with unit was covered under 10 year extended Manufacturing warranty customer was charged for drive belt 32.97 +tax and labor charge of 105+ tax. For a total of 149.35. Issue resolved

Near Thames Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX305ESS1 Inspection of unit shows all diagnosis test pass exception of water into unit. Customer does state that ice stop being produced around the same time as replacing water filter. Water filter was in my opinion forced into housing making it extremely difficult to remove and very well could because of issue. Customer felt that I was asking for an “open ticket”on repair cost and believes I was trying to take advantage. I tried explaining to customer cost of labor and parts. But customer believes I was being passive aggressive and making jokes about ranches I don’t really understand but customer feels that for the price he paid to have a diagnostic performed on the unit he was expecting more answers than I was able to give. Customer instructed his wife to cut me the check and let me go. Customer was charged a total of after tax. Issue resolved

Near FM 3087, Alice, TX 78332
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF330PAHS3 Install components ran diagnostic cycle issues resolved.

Near W Shaeffer Ave, San Diego, TX 78384
Colton B.

Colton B.

XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is no ice production. Found E2 error code on ice maker in diagnostics. Tried to manually actuate motor in diagnostics with no success. Also observed a weak fill. Last tech mentioned heater in their notes, so I’m ordering a valve and a fill line heater just to be thorough. ; ordrng 1 W11087201 (HEATER) and 1 W11294907 (ICEMAKER ) and 1 WPW10341329 (VALVE )"

Near Creekwood Dr, Jacksonville, AR 72076
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Shows dryer miss wired and thermal cut off bad. Rewired units replaced thermal cut off from truck stock tested unit issue resolved

Near S 1st Ave, Freer, TX 78357
John L.

John L.

DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."

Near Lang Rd, Portland, TX 78374
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 Inspection of unit shows blockage/debris in blower wheel. Remove debris tested unit issues resolved.

Near Ben Bolt, TX 78342
Doug M.

Doug M.

ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for not dispensing water and not making ice,found reservoir frozen and union connector broke that was replaced in October,performed service diagnostics found in test 3 damper door will no close causing reservoir and product to freeze,diagnosed to need damper assembly and union connector ; ordrng 1 W10814173 (diffuser)"

Near Coachlight Dr, Little Rock, AR 72227
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC2 Customer issue is that sometimes the washing machine is unusable. Found F6E3 error code in diagnostics. Got an OL reading on UI wiring harness. Unit needs new harness. Quoting customer for P&L. Collected SC.; ordrng 1 W11199207 (UI HARNESS)

Near N Lookout Dr, Little Rock, AR 72205
Colton B.

Colton B.

WASHER WHIRLPOOL MHW6630HC0 Issue was that the dispenser was leaking while being filled and an over suds error. Finding oversuds error to be due to the use of fragrance boosters with detergent. Techline confirmed this suspicion. Other issue is a poor drain. Found draining to be weak. Tried to remove drain pump filter to check for clog but could not get it off. Ordering a new drain pump to resolve issue. Will try to take filter out again on return visit. ; ordrng 1 W11316600 (DISPENSER.) and 1 W11316609 (DRAIN PUMP)

Near Flintrock Rd, North Little Rock, AR 72116
John L.

John L.

WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."

Near Maple Dr, Portland, TX 78374
John L.

John L.

WASHER WHIRLPOOL WFW6620HW0 "Inspected unit, found shipping bolts still attached. Removed bolts, also found hot and cold water crossed. Place water on correct valves and tested unit on spin. No longer shaking as was. Unit able to reach max spin without issue. Resolved"

Near Corban Dr, Corpus Christi, TX 78415
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW4 "Issue is that unit will power on but will not let customer select a cycle or start. Replaced console, issue still persists. Thinking we probably goat a bad part out of the box somewhere. Reordering console and control board to resolve issue.; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )"

Near Yarberry Ln, Little Rock, AR 72209
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Ran unit through calibration and verification cycle again no issues found manual tested unit through several specific cycles I’ll respond in work as intended. Issue resolved. SR7727466998

Near Brahma Blvd, Kingsville, TX 78363
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4850HW1 "Issue was a faulty control board. Replaced board and calibrated unit. Unit tested good, no leaks observed."

Near Lakeview Rd, North Little Rock, AR 72116
Colton B.

Colton B.

RANGE WHIRLPOOL WFE505W0HW1 Issue was a bad control. Replaced control and oven sensor. Unit test good.

Near Zuber Rd, Alexander, AR 72002
Colton B.

Colton B.

WASHER WHIRLPOOL MVWC415EW1 "Issue is a grinding noise during spin. Issue is a bad gearcase. Customer declined repair, collected SC fee."

Near Lily Dr, Benton, AR 72015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called techline spoke to Andy. The recommendation is to apply a silicone sealant in order to prevent air from leaking in at the refrigerator liner . W10758831b; ordrng 1 8201711 (adhesive)

Near Stevenson Gate, Boerne, TX 78015
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Customer complaint is that the microwave is no longer heating. Unit is out of warranty. Customer contacted Whirlpool and said they are supposed to be covering the repair. Called the Whirlpool tradecare team, the repair is covered. Preauthorization number in sticky note. Ordering magnetron, transformer, capacitor, fuse, thermostat and diode.; ordrng 1 W10269232 (thermostat) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

Near Ares Cove, San Antonio, TX 78245
Tommy B.

Tommy B.

DISHWASHER MAYTAG MDB8989SHZ Will need a power cord to run diagnostics for repairs. Ordering power cord.; ordrng 1 4317824 (cord-power)

Near TX-534 Loop, Kerrville, TX 78028
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Replaced gearcase, pulley and belt to resolve issue. Unit tests good. Informed customer of survey."

Near Wiseman Blvd, San Antonio, TX 78251
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit flips the circuit breaker when he slams the door. Unit is heating and spinning good with adequate airflow. Ordering door catch to resolve door closing issues.; ordrng 1 WPW10529197 (catch) and 1 WPW10610880 (catch)

Near Westminster St, Kerrville, TX 78028
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found suction line icing up and compressor is noisy, replaced compressor vacuumed and charged unit everything is working normal now"

Near Encinitas, Bulverde, TX 78163
Steven G.

Steven G.

WASHER MAYTAG MVWB835DW4 "Checked washer found bad control and lid lock assembly, replaced checked diagnostics unit is working properly now"

Near Walt Schirra St, San Antonio, TX 78219
Steven G.

Steven G.

RANGE WHIRLPOOL WFG525S0HS1 "Checked range found oven door not sealing properly causing heat to escape, replaced parts checked operation unit working normal now"

Near Rosalina Loop, Converse, TX 78109
Shawn W.

Shawn W.

REFRIGERATOR MAYTAG MZF34X16DW01 "Temperature in freezer is 37 degrees. Way to high for freezer. The client first noticed this 2 days ago. Most of the food is thawed out. We hole conducting diagnostics I noticed that this design does not have a compressor fan. It has a condenser fan in the body. The compressor was extremely hot so based on recent training I thought it was a bad compressor. I called Techline and spoke with Ed. He agreed that it would probably mean a bad compressor but could be a defrost or sealed system issue. We checked the voltage drop to the condenser fan, it was normal. We checked the amperage to the compressor and it was drawing .7 amps. Ed told me that is slightly low. He gave me instructions to continue on with defrosting the evaporator and to check for a defrost issue. I called SG as well and he explained to me to continue with the checks and that a really hot compressor does not mean it is always bad. I defrosted the evaporator and condenser. Once defrosted th

Near Selma, TX 78154
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor unplugged reattached checked operation ok, needs light bulb ordered.; ordrng 1 4393681 (bulb-light)"

Near San Miguel Way, Converse, TX 78109
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the unit will not start. Fond sue t be the control lock was engaged. Reviewed use and care with steer. No further issues at this time. Yes to survey.

Near Lytle St, Kerrville, TX 78028
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFC150M0EB Replaced Burner. Old one had an open line. Fully operational. Job complete.

Near I-35, San Antonio, TX 78233
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnecting. Ordering parts.; ordrng 1 W11175631 (ring) and 1 W11175632 (ring) and 1 WPW10277958 (fitting) and 1 WRS555SIHV00 (CONNECTOR)

Near Fern Crest, San Antonio, TX 78250
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X18DW03 Checked freezer found unit iced up cleared ice and replaced control and thermistor checked operation unit working normal now

Near Waterfall Pass, Converse, TX 78109
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 "Checked microwave oven found touchpad not responding, replaced control and touchpad checked operation found unit working normal now"

Near Copper Dawn, Converse, TX 78109
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2

Near Boot Ranch Cir, Fredericksburg, TX 78624
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW Tested washer. Noise during agitate. Found agitator was loose causing excessive noise. Tightened down agitator. No noise during testing. Unit is working properly. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Jesus C.

Jesus C.

RANGE WHIRLPOOL WEE745H0FS2 Knob for burner is stripped and will not grab onto switch. Ordering new knob. ; ordrng 1 W11117415 (knob)

Near Gruma, San Antonio, TX 78214
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED92HEFW1 Called techline spoke to Joel. The dryer was not turning because the belt had flipped. Replaced belt on pulley and motor and unit tested good now with no further issues at this time

Near Riverhill Blvd, Kerrville, TX 78028
Richard G.

Richard G.

WASHER AMANA NTW4516FW3 "Replaced gearcase, belt, actuator, motor, and drive pulley. Calibrated unit. Ran auto test. Tested to complete. Unit is good to go."

Near Cadenza Creek, San Antonio, TX 78252
Christian G.

Christian G.

WASHER WHIRLPOOL MVWX665DW1 "Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found actuator going bad. Replaced part. Unit tests good, no unusual sounds. Informed customer of survey."

Near Mainland Dr, San Antonio, TX 78240
Christian G.

Christian G.

DRYER WHIRLPOOL WED5000DW2 Duplicate ticket.

Near Victory Row, San Antonio, TX 78254
Steven G.

Steven G.

WASHER MAYTAG MVWC415EW2 "Checked washer found after talking to customer she had an off balance load, ran cycle with customer unit is working normal"

Near Autumn Acres, Converse, TX 78109
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRSC703HPS00 "Issue stated by customer: refrigerator section not cooling. Freezer section is fine. Found refrigerator at 50degrees. Pulled unit apart and found fridge coils frozen over. Replaced reservoir connector, thermistor, wiring harness to freezer fan, and scroll fan. Unit tested good, customer informed of survey."

Near Antoine Forest Dr, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS321SDHZ Tested refrigerator. Condenser fan motor is damaged and causing noise. Replaced motor. Tested unit. No noise. U it is working properly. Tested to complete. ; used 1 W10124096 (MOTOR COND) from stock

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced wire harness, checked refrigerator no issues. Job complete."

Near Argo Ave, Alamo Heights, TX 78209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4850HW1 Checked washer found noise heard being shifter switching from agitate to spin. No issues with washer no error codes found. Unit is working as designed. Job complete.

Near E Basse Rd, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER WHIRLPOOL GST9679PW1 Complaint is washer will intermittently stop after the spin cycle before the rinse cycle. Customer will pull out the timer then push it down. Then the washer will continue with no issues. Tested washer. Will need to replace timer. Ordering new timer. ; rqstng P&A on 1 WP3955765 (timer)

Near Lakefront St, San Antonio, TX 78222
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Display is blacked out, had customer unplugged unit. Will need console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"

Near Red Maple Path, Castroville, TX 78009
Richard G.

Richard G.

RANGE WHIRLPOOL WFE525S0HS1 Replaced wiring harness and control. Tested to complete. Unit is good to go.

Near San Antonio, TX 78252
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW1 Complaint is that the washer stopped working and shocked the customer. Unit is unplugged. Checked outlet to washer. 120 vac from L1 to neutral. Only 15 vac from L1 to ground. Checked other outlets in the kitchen. Same results for all outlets in the kitchen. Checked voltage from L1 to frame of washer. Getting 120 vac. Customer is having electric issues. Advised customer to contact an electrician. Could not test washer due to improper wiring of outlets. Could cause damage to unit. Customer will contact once electrical issue has been fixed.Called techline sr 7727454523.Called safety. Sr 7727056107Job complete.

Near Michael Ave, San Antonio, TX 78223
Christian G.

Christian G.

DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer tripping breaker. Replaced heating element. Breaker only trips halfway. Spoke to Ed w/Techline to confirm Amp draw matches what standards are set. Voltage tests good, resistance tests good. Previously replaced control, wiring harness, thermistor, thermal fuse. Techline asked toi inform customer it is more than likely an issue in the electrical system to the house. Ref#7727458803."

Near Victory Row, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF305EBS00 "Advised to replace water supply line with plastic per line also advised to clean freezer cavity. There was some exposed food (frozen vegetables, meat)."

Near Hidden Haven, San Antonio, TX 78261
Jim G.

Jim G.

WASHER MAYTAG MVWC565FW0 Verified the issue a faulty belt. Ordering part. ; ordrng 1 WPW10006384 (drive belt)

Near Bulverde Rd, Bulverde, TX 78163
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Unit is out of warranty. Informed customer of cost to diagnose the unit. Customer is going to find the parts and repair. Did not collect.

Near Simply Spot, San Antonio, TX 78245
Shawn W.

Shawn W.

FREEZER WHIRLPOOL WZF79R20DW03 "Unit was unplugged when I arrived. Customer bought a replacement for their food. Unable to check initial temperatures. Plugged it into an outlet that was good and the unit turned on and the compressor started up. While trying to get it to go into diagnostics it went blank before I could get in. I unplugged a few times waited and replugged. I can hear the control board chiming but it does not light up and the compressor and condenser fan both would not start up. This unit needs a new control board assembly and a new light switch, the light switch is sticking. I ordered parts.; ordrng 1 W10755325 (switch) and 1 W11221340 (contrl-box)"

Near Brooks Ave, Schertz, TX 78154
Jim G.

Jim G.

COOKTOP GAS KITCHENAID KGCU463VSS02 Replaced spark module and infinite switch. Issue resolved.

Near Black Walnut, Bulverde, TX 78163
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the unit is not heating. Unit is powered on and operational, but not heating. Conducted checks on each component and found no continuity on diode or magnetron thermostat. Ordering diode, fuse, and magnetron thermostat. Plastic is damaged on the control panel where the screw secures it to the frame from being removed and installed so many times. Ordering new control panel.; ordrng 1 W10832024 (thrmst-fix) and 1 W11184551 (panl-cntrl) and 1 W11256462 (diode)"

Near Overlook Canyon, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC704FBS00 Unit not cooling. Found when I unplugged unit and plugged it back in unit began cooling immediately. Finding issue to be Orion board. Customer asked me to check ice maker as well. Found ice maker to be calling for too much water. Quoted 563.19 for P&L. Customer wants to proceed with repair ordering Orion board and ice maker to resolve the issue. Collected Sc ; ordrng 1 W10908391 (icemaker) and 1 W11131873 (cntrl-elec)

Near Low Creek, San Antonio, TX 78255
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Noise is coming from damper, will order and replace. ; ordrng 1 WPW10479155 (control)"

Near San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE525S0HS1 Checked range found spring hinge broken. Ordering new hinge to resolve issue. ; ordrng 1 W10299224 (hinge-door)

Near Monets Garden, San Antonio, TX 78218
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Verified no issue. Unit was heating but I case this is an intermittent issues please preID part number WPW10693025

Near Versace, Bulverde, TX 78163
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5105HC0 I verified issue. Fault code F7E7 Brian SR# 7727344844 tachometer is not functioning properly. Replaced valve as well as a precaution. ; ordrng 1 W10913953 (actuator)

Near Alta Mesa, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER MAYTAG MEDB835DW3 Tested dryer. No heat during testing. Found wiring to element was loose causing poor connectivity. Fixed wiring. Unit is heating. No further issues during testing. Tested to complete.

Near Corliss, San Antonio, TX 78220
Jim G.

Jim G.

DRYER WHIRLPOOL WED8620HC0 Heater not functioning. Verified that outlet is only receiving one leg of power. Advised customer to seek electrician.

Near Canyon Rise, San Antonio, TX 78258
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED4815EW1 "I found the dryer outside. I asked where the outlet was. The client informed me that it was inside and that they had another dryer connected. I asked to see the outlet. The 240 VAC outlet was not wall mounted. It was dangling and and covered in multiple locations with electric tape. Much of the tape was loose. I did not check the outlet with my meter because it was on the floor, looked dangerous to touch and the linoleum was loose. I did not want to cause any damage to the floor or get hit with 240 volts AC. I called the previous technician SL for his recollection and guidance. The terminal block on the unit looked damaged and would need to be replaced as well. I probably have it on truck stock and I figure that SL does as well, hence the part not being ordered. I called Whirlpool Safety to explain my concern that the original wiring harness was likely fried by the bad outlet and would likely happen again. I spoke with Kristina. She advised to not conduct r

Near W Schaefer Rd, Cibolo, TX 78108
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer is not happy with the refrigerator and still wants it replaced. Customer states they were told by Jay that the unit would be replaced. Ran unit through diagnostics and average temps over last 6 hours range from 40 to 60. Test 40 on compressor the compressor would not ramp up to maximum speed. Called techline spoke with TJ. He states it sounds like it is a sealed system issue. Recommends having a sealed system tech come out and reference Pointer# W11098465. Also states there could be any number of sealed system issues that could be causing the problem. Ordering compressor and condenser.SR#7727408709; rqstng P&A on 1 W10865728 (condenser) and 1 W10903340 (compressor)

Near Fox Meadow Dr, San Antonio, TX 78251
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MRT311FFFZ00 Applied sealant to freezer liner. Good seal. No further issues. If issue reoccurs then will need to replace door. Job complete.

Near W Huisache Ave, San Antonio, TX 78201
Douglas H.

Douglas H.

RANGE JENN-AIR JDRP548HL00 Confirmed that glass frame is damaged. New one came in damaged worse than original one. Ordering new one to resolve the issue.; ordrng 1 W11318831 (frame-glas)

Near Wildcat Canyon Trail, San Antonio, TX 78023
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF331PAHS0 "I was unable to verify model number and serial number. Called Techline to see if there was a new location on this newer model. I spoke with Cathy and she confirmed for me that the location is the same as the older models. The serial number listed on this ticket is not a valid ticket. The tag is missing. I called Trade partners to see what we could do. Trade Partners explained to me that I would not be able to work on it and have our Company be paid by Whirpool. I explained to the customer that they can call Whirlpool and if they have good records, Whirlpool might be able to send out a new model and serial number tag."

Near Overlook Loop, San Antonio, TX 78259
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG320M0BB2 Unit oven not coming on. Finding issue to be igniter. Ordering igniter due to not having one on the truck. ; ordrng 1 W11176454 (igntr-oven)

Near Hill Top Loop, Helotes, TX 78023
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTM354DSS5 "Control lock was on and not washing. Turned control lock off. Tested unit, found motor is severely clogged so not pushing water. Order pump and motor to resolve the issue. ; ordrng 1 W10805015 (pump&motor)"

Near Tantara Ct, San Antonio, TX 78249
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Ran unit through diagnostics and did not see codes, did not see leaks. Unit sits back far enough and seal is good. Opened front panel did not see leaks. Checked float switch to make sure it was not stuck. No leaks detected."

Near Abadeer Trail, San Antonio, TX 78253
Christian G.

Christian G.

WASHER WHIRLPOOL WFW85HEFC1 Rescheduled to 3/26.; schdld next appmnt for 3/26 THU !

Near Cordes Jct, Helotes, TX 78023
Justin  R.

Justin R.

WASHER MAYTAG MVWB865GW0 Verified LF code and inlet water temperature fault. Replaced inlet water valve and tested to complete.

Near Barboli, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER MAYTAG MVWB865GW Found LF code and inlet water temp. Changing valve with truck stock. Tested to complete. Saw delivery and purchase date within warranty. ; used 1 W11165546 (VALVE) from stock

Near Mentone Way, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW3 While replacing stator and slider screw head that hold rotor on broke off into gearcase unable to remove ordering new gearcase.; ordrng 1 W11134159 (gearcase)

Near SW Loop 410, San Antonio, TX 78245
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Installed new hinges and door panels. No further issues. Tested to complete.

Near Sirius Cir, San Antonio, TX 78245
Justin  R.

Justin R.

WASHER WHIRLPOOL MVWB865GW0 "Door is latched and will not release. Bad control and console, will order door latch as well. Was able to get door open by taking latch apart. ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11162440 (cntrl-elec)"

Near Gross Ln, LaCoste, TX 78039
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced gasket and motor evap no issues with freezer door sealing. No issue with refrigerator freezer. Job complete.

Near Fargo Ave, San Antonio, TX 78220
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Customer stated unit freezer stopped cooling but this morning it began again. Ran diagnostics, found issue to be with main control and UI. Ordering both to resolve the issue. ; ordrng 1 W11411871 (UI) and 1 WPW10739408 (cntrl-elec)"

Near Parkway, Boerne, TX 78006
Christian G.

Christian G.

WASHER WHIRLPOOL WTW4855HW1 Issue stated by customer: washer making screeching noise. Ran unit with clothes to try and recreate noises. Nothing out of the ordinary. Ran unit through automatic tests and recalibrated unit. Unit tested good. Informed customer to give us a call if she notices anything else.

Near Silver Sails, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW3 While replacing stator and slider screw head that hold rotor on broke off into gearcase unable to remove ordering new gearcase.; ordrng 1 W11134159 (gearcase)

Near SW Loop 410, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSC48QVS06 "Last trip found failing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Upon testing unit began cooling immediately upon testing. No further issues at this point. Collected labor."

Near Plaza De Cadiz, San Antonio, TX 78257
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Installed refrigerator leveler, refrigerator is now balanced no further issues at this time. Job complete."

Near Hoefgen Ave, San Antonio, TX 78205
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Inspected unit, found issue to be with compressor. Compressor has locked up, replace to resolve this issue.; ordrng 1 W10575980 (compressor)"

Near W Wheeler Ave, Aransas Pass, TX 78336
Richard G.

Richard G.

WASHER MAYTAG MVWC465HW2 "Replaced tub ring, valve, and control. Tested to complete. No leaks detected. Unit is good to go."

Near Carmona, Helotes, TX 78023
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows hose from top to pump has burst/split. Replace hose to resolve issue; ordrng 1 W10763259 (hose)

Near W County Rd 2180, Kingsville, TX 78363
John L.

John L.

WASHER MAYTAG MVWB765FW3 "Installed components, issue resolved."

Near Ramfield Rd, Corpus Christi, TX 78418
John L.

John L.

DISHWASHER WHIRLPOOL WDF330PAHS1 "Installed components, issue resolved."

Near Northshore Blvd, Portland, TX 78374
Adam H.

Adam H.

RANGE WHIRLPOOL WFE505W0HS1 Install components tested unit issue resolved

Near S 16th St, Kingsville, TX 78363
Adam H.

Adam H.

FREEZER WHIRLPOOL WRT316SFDB01 Because gasket is factory sealed to door and trying to reinstall new gasket left large gaps and holes. Replace door to resolve issue.; ordrng 1 W10481434 (nameplate) and 1 W10657315 (dor-fip)

Near S Staples St, Corpus Christi, TX 78413
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW0 "F3E2, F5E4,F8E6, cleared error codes, tested inlet valve, it’s leaking by on the cold side. Removed inlet valve and replaced it with a new one. Quoted customer for SCF, P&L. Collected"

Near County Rd 129, Kenedy, TX 78119
John L.

John L.

DRYER MAYTAG MED6000XW0 "Installed components, tested after installation. Issue resolved"

Near Porpoise Dr, Aransas Pass, TX 78336
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4850HW1 Inspection of unit shows error code for drain pump and Long fill no fill. Customer has drain hose hooked to outside pipe lower than drain hose on unit also no air gap between hoses. Advise customer to reposition drain hose as well as proper installation of drain hose. Calibrated unit ran verification cycle all issues resolved

Near Odem Dr, Corpus Christi, TX 78415
John L.

John L.

WASHER MAYTAG MHW4200BW1 "Installed bellow, issue resolved"

Near Porpoise Dr, Aransas Pass, TX 78336
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed components, issue has been resolved."

Near Ballad Tree Dr, Corpus Christi, TX 78410
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was that dispenser is leaking water and water build up on bottom of refrigerator compartment. Cleared blockage on refrigerator drain hole to resolve issue. Didn’t appear to be any air in the water lines. Cleared lines anyway, dispenser still dripped. Finding issue to be a bad 3 way valve. Ordering new one to resolve issue.; ordrng 1 WPW10341329 (3 WAY VALVE)"

Near Rosetta St, Little Rock, AR 72205
John L.

John L.

WASHER MAYTAG MVWB965HW0 "Installed component, issue resolved"

Near E Soyars Ave, Orange Grove, TX 78372
John L.

John L.

WASHER MAYTAG MVWC415EW2 "Installed components, issue resolved."

Near N Farm to Market 738, Orange Grove, TX 78372
John L.

John L.

WASHER MAYTAG MHW6630HW0 "Installed components, tested after installation. Issue resolved."

Near Co Rd 222, Orange Grove, TX 78372
Adam H.

Adam H.

WASHER WHIRLPOOL WTW8500DC2 Installed components calibrated unit ran verification cycle issue resolved

Near FM735, Alice, TX 78332
Michael R.

Michael R.

WASHER WHIRLPOOL WTW5000DW2 "F2E1, F0E2, F7E1, cleared error codes and the calibrated the wash plate was slipping when it was trying to grab the basket. Removed wash plate and HUB, both are in good w,€condition. Unplugged the appliance and looked underneath, there was a piece of material caught between the clutch and pulley, installed cam assembly from truck stock. Calibrated and performed a diagnostics test the appliance would shut off and unlock before it stopped spinning, replaced control, the appliance is working normal.; used 1 W10721967 (CAM) from stock"

Near TX-239, Kenedy, TX 78119
Colton B.

Colton B.

DRYER WHIRLPOOL MEDB855DW3 Issue is that the unit isn’t powering on. Wall outlet checked good. Control board is getting proper voltage but is not sending voltage to the UI. finding issue to be a bad control board. Quoted customer for a new board. Customer wants to go through with repair. Scheduling for April 7th.; ordrng 1 W10833000 (CONTROL )

Near Allis St, Little Rock, AR 72204
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Frost in the back of the freezer, this is due to moisture, the appliance is sealing and cooling properly, no air leaks, evaporator isn’t freezing up, appliance is working normal"

Near Refugio Hwy, Victoria, TX 77905
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Issue was a no cool refrigerator. Looked at compressor and found start device charred and deformed. Found the connector from power cord to start device melted. Order new start device, capacitor and power cord harness to resolve issue. ; ordrng 1 W10659093 (POWER CORD HARNESS ) and 1 WPW10448874 (START DEV) and 1 WPW10662129 (START CAPACITOR )"

Near Riverfront Dr, Little Rock, AR 72202
Michael R.

Michael R.

RANGE AMANA ACR4303MFB3 "The customers concern was how the the coils would fluctuate on temperature as well as the color change. The appliance is designed with temperature limiting coils and is working normal. Showed customer where it states this in the user care guide. This is a new home, Customer moved in 03/15/2020"

Near Avalon Dr, Victoria, TX 77901
Colton B.

Colton B.

WASHER MAYTAG MVWB765FC3 Issue was that the customer is not able to start unit or select the cycle they want. Voltage to unit was good and the control was sending good voltage to UI. Finding issue to be a faulty UI panel. Ordering new console and returning.; ordrng 1 W11162441 (CONSOLE )

Near Woodford Dr, Little Rock, AR 72209
Colton B.

Colton B.

DRYER WHIRLPOOL WED5300SQ0 "Customer issue is that the dryer intermittently does not work. Found shorted high limit thermostat. Part has already been replaced, so I checked heating element. Element has good continuity, however a few of the coils are severely warped. This could be the reason that fuses keep blowing. Out of both items in truck stock. Ordering to resolve issue. ; ordrng 1 279816 (THERM-CUTOFF) and 1 279838 (ELEMENT )"

Near Waters Edge Dr, Little Rock, AR 72204
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaint was dishwasher not washing dishes. Finding issue to be a bad pump motor. Found F4E3 error code in diagnostics. Ordering new sump assembly tor resolve issue. ; ordrng 1 W11085683 (SUMP ASS) and 1 W11306302 (CONTROL)

Near Cinderella Cir, Little Rock, AR 72204
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Issue was missing ice maker. Installed ice maker from and water supply line. Unit is under 1 year manufacturing warranty.

Near Heinke Rd, Little Rock, AR 72103
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit was taken care of by apartment maintenance.

Near Riverfront Dr, Little Rock, AR 72202
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE FPRU19F8RFB Unit not cooling and teal blue stain under unit. Found that to be a coolant leak. Found leak to be coming from the heat exchanger. Quoted 527.56 for P&L. Customer wants to proceed with repair. Collected Sc. ; ordrng 1 5304504767 (heat exchanger asm) and 1 WPW10143759 (dryer)

Near No Lehace Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Unit not making ice. Found e2 error motor lost position. Ordering new ice maker to resolve. CRP the part; ordrng 1 W11294907 (icemaker)

Near Hidden Springs, Spring Branch, TX 78070
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated that the issue is the unit is making a loud buzzing noise from what sounds like a fan. Also ice reduction is intermittent. Found issue to be faulty evaporator fan motor. Ordering parts to resolve issue.; ordrng 1 DA97-12815B (MOTOR)

Near Scintilla Ln, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Upon arrival found filter mounting plate to be broken. Customer had new filter and needed it changed. Changed filter for customer, ice maker appears to be functioning but will bring part back when returning for filter mounting plate. Ordering filter plate to resolve the issue. ; ordrng 1 WP67001668 (plate- fil)"

Near Hagen Dr, Boerne, TX 78006
Jesus C.

Jesus C.

WASHER SAMSUNG WF363BTBEUF/A2 Installed new counterweight. Called tech line.7003689465. Ran spin test. Good spin. No issues during testing. Unit is working properly. Tested to complete.

Near Kinney Rd, Atascosa, TX 78002
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Hinge I received was wrong one, spoke with builder about wrong part. Said to reorder and schedule for Friday. ; ordrng 1 W11044773 (hinge-door)"

Near Big Bend Path, , TX
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found ice maker short cycling and filling the ice bucket with water, replaced ice maker checked operation unit working normal now ; used 1 WPW10190965 (ICE MAKER) from stock"

Near Trainer Hale Rd, Schertz, TX 78154
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Checked dishwasher found F2 E2 code ran diagnostics found bad control board, replaced control board checked operation unit working normal now"

Near Fawn Pass, Schertz, TX 78154
Steven G.

Steven G.

OVEN ELECTRIC (S WHIRLPOOL WFG515S0JB0 Checked range found oven temperature 20 degrees to hot adjusted temp checked operation unit is working normal now

Near Converse, TX
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WEG515S0FS0 Checked range found oven not igniting did not hear sparks ordering spark module for oven to resolve issue.; ordrng 1 WPW10110491 (module-spk)

Near Nogalitos St, San Antonio, TX 78204
Tommy B.

Tommy B.

RANGE JENN-AIR JDRP436HL00 Called techline spoke to Andrew. Techline to submit a product report.

Near Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit stopped dispensing ice. Find issue to be at the icemaker is calling for water unnecessarily causing overflow and freezing of water in the bin assembly. Cannot remove the bin assembly at this time. Ordering a new ice bin and new icemaker to resolve issue.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)

Near Dusk Ln, Fredericksburg, TX 78624
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: refrigerator not cooling properly. Found bad baffle motor and bad thermistor. Replaced diffuser, thermistor and freezer wiring harness. Unit tested good. Informed customer of survey."

Near Tulip Dam, San Antonio, TX 78253
Shawn W.

Shawn W.

WASHER SAMSUNG WA45H7000AW The customer informed me that the unit he needs repair on is his dryer not his washer. I called the office to see if we could change the authorization and I was informed that the customer will need to call His insurer to seek a new authorization. I informed the customer.

Near Persimmon Hill, Bulverde, TX 78163
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSR "Found new ice maker cracked by fill tube area, water would leak out if installed. Replaced control board, updated call with Samsung support. Ordering ice maker 7003689487. ; ordrng 1 DA97-15217B (ICE MAKER)"

Near Village Path, Castroville, TX 78009
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Good water from valves. Good drain. Found pressure hose from tub was kinked going to control. Fixed pressure hose. No further issues during testing. Unit is working properly. Job complete.

Near West Ave, San Antonio, TX 78201
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the refrigerator section is freezing up. Ice is building up in the back of the refrigerator. Ordering harness with evaporator fan motor and thermistors.; ordrng 1 W11033168 (harns-wire)

Near Crane Ct, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5500XW1 Tested washer. F7E1 error code. Found tachometer is not reading basket speed. Replaced bad actuator. Ran calibration. No issues during testing. Unit is working properly. Tested to complete. ; used 1 WPW10006355 (ACTUATOR) from stock

Near Sacramento, San Antonio, TX 78201
Christian G.

Christian G.

DRYER MAYTAG MEDX655DW1 Issue stated by customer: dryer running non stopped. Found bad timer. Replaced control and timer to ensure issue was resolved. Unit tests good. Informed customer of survey.

Near Shire Country, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB835DW4 Checked dryer found start button delaying start. Replaced fascia panel ran diagnostics no issues. No error codes found during testing or operation. Good air flow through dryer. Job complete.

Near Whisper Breeze St, San Antonio, TX 78230
Steven G.

Steven G.

WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found water sitting in tub bellow cleaned out tub holes and ran cleaner through them, draining properly now advised customer to run cleaner through washer every 6 months, washer is working properly"

Near Macarthur Way, Converse, TX 78109
Jim G.

Jim G.

REFRIGERATOR JENN-AIR JS42SSDUDE01 Replaced 2 of 4. Issue resolved . All lights in refrigerator are functional.

Near Fossil Hills Loop, Spring Branch, TX 78070
Christian G.

Christian G.

RANGE WHIRLPOOL WFE505W0JZ0 Issue stated by customer: cooktop hot light stayed on. When I arrived unit light was off. Customer stated it had turned off after 3 days. Cooktop wasn’t hot. Found control connection was loose. Ordering control to resolve issue.; ordrng 1 W11314391 (cntrl-elec)

Near Windstone Creek, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Complaint is fresh food not cooling and ice maker not working. Found evap not defrosting. Element is good. Will need to replace evap harness with defrost sensor. Icemkaer is going through harvest. No water to tray. Good power to valve. Ordering new valve. ; ordrng 1 W11024089 (motor-evap) and 1 WPW10498976 (valve)

Near Long Meadow Dr, Lytle, TX 78052
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT780SAEM1 "No fault codes found, running diagnostics now. Pump and motor is not running or pushing water through unit. Customer does not want to go forward with repair. Collected 113.66"

Near Keller Rd, LaCoste, TX 78039
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser and thermistor.tested to complete. Unit is good to go.

Near Dunlap Crossing, San Antonio, TX 78245
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT348FMES00 Replaced control and thermistor. Tested to complete. Unit is good to go.

Near Ingram Rd, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO KITCHENAID KMHC319ESS3 Replaced door interlocks ran microwave no issues. No error codes found during testing or operation. Job complete.

Near Trudell Dr, San Antonio, TX 78213
Jim G.

Jim G.

WASHER MAYTAG MVW7232HW Verified water inlet valves are functional. There were no error codes stored in diagnostics menu. I completed a factory reset of the control. Issue resolved.

Near Creek Ct, Spring Branch, TX 78070
Richard G.

Richard G.

THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Replaced motor, both wiring harnesses, and capacitor. Tested to complete. Unit is good to go."

Near Ingram Rd, San Antonio, TX 78245
Shawn W.

Shawn W.

COOKTOP GAS KITCHENAID KCGS556ESS02 "Customer was complaining of the middle burner bursting with flame after long pulsating. I verified. There is a technical service pointer W10829776. This calls for a burner service kit for this model: Part #W10837359. However, I discovered that they have the corrected part. Found that the burner cap was displaced. I corrected. I instructed client on proper operation and some extra care tips. Fully operational. Job complete."

Near Steeplebrook, Spring Branch, TX 78070
Christian G.

Christian G.

WASHER MAYTAG MVWB855DC4 "Issue stated: washer had drain issues. Found washer constantly draining/not stopping. Drain pump had wrong connector. Replaced drain pump with truck stock and control to resolve issue. Unit tests good.; used 1 W10876600 (PUMP WATER), and 1 WPW10531320 (PUMP DRAIN) from stock"

Near Bandera Rd, San Antonio, TX 78254
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced wiring harness. Tested to complete. Auger is now working as designed.

Near Jay Williams St, San Antonio, TX 78237
Christian G.

Christian G.

WASHER WHIRLPOOL WTW8040DW Issue stated: water flowing slow. Replaced water valve assembly. Unit tests good.

Near Bandera Rd, San Antonio, TX 78254
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW8500DC5 This item is under warranty. (Picture of receipt included). Date updated. Found no error codes. When running service test mode found that the toggle fresh fill valve and toggle detergent valve would not come on. Would not go into spin test because lid would not lock. Conducted Lid lock test number 8 and it passed. I checked the agitator manually and it spins freely. My findings are pointing toward a control board issue. I called Tech-Line and spoke with Cathy. We went through the rest of test 8 to check the resistance and continuity of the lid lock at J6 and harness. It is fine. We did other various checks of the motor and shifter at J4 and J1 including Checking it under load. We were reading 0 VAC on the shifter which indicates a need for a new control board. We should have been reading 120 VAC. We did finally get a F7E9 error code for a Locked rotor. have ordered the part. SR#7727445651. I checked the shifter and it is connected. ; ordrng 1 W11209420 (cntr

Near Cochise Trail, San Antonio, TX 78260
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not coming out of ice maker. Customer can’t pull ice bin out either. Previously replaced ice maker. Ordering bin and control; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11185686 (ice-contnr)

Near Las Olas Blvd, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR JENN-AIR JFC2290REP00 Customer stated that the unit is not dispensing water. Herd the water valve actuating and determined issue to be filter related after using bypass cap. Unit testing good now. Will need replacement filter from customer. Yes to survey.

Near Highline Ct, Fredericksburg, TX 78624
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT138FZDB00 Need to order heat probe for unit. ; ordrng 1 W10856574 (heat-probe)

Near Old Tezel Rd, San Antonio, TX 78250
Tommy B.

Tommy B.

OVEN ELECTRIC (D KITCHEN AID KOSE507ESS01 Customer stated that the unit stopped working after a self clean. He had replaced thermal fuse and replacing thermostat resolved issues. Unit testing good now. Collected service call parts and labor.

Near Forest Ridge Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Called techline spoke to Joel. Recommended to also swap fan blade and motor as well as performing a full inspection f cabinet. ; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap)

Near Ball Dr, Kerrville, TX 78028
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that the issue is the unit is not making ice. Observed that the water dispenser would not dispense water but I could hear the valve actuating. Removed the water filter and found issue to be the filter needs to be replaced. No further issues at this time.

Near TX-39, Ingram, TX 78025
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Checked refrigerator found freezer gasket not sealing heated gasket now normal, found bad mullion ordered; ordrng 1 W11034034 (MULLION)"

Near Marble Lake, Live Oak, TX 78233
Justin  R.

Justin R.

RANGE MAYTAG MER6600FZ2 Replaced harness wire and tested unit to completion.

Near Girth Ln, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MHW6630HW0 Replaced both inlet valves. Tested to complete. Unit is good to go.

Near Lambshead Draw, San Antonio, TX 78245
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 "Customer stated that the unit stopped making ice. Found damaged cutter and a condenser fan motor. Quoted P&L as . Collected service call.; ordrng 1 W10124096 (fan,motor) and 1 WP2313637 (grid-cuttr)"

Near Spyglass Cir, Kerrville, TX 78028
Jim G.

Jim G.

DRYER SAMSUNG DVE50M7450W/A3 Verified the issue was no heat. The heating element was open. Ordering part number Steve Reference# 700369000718883412561 gcpa credentials to order parts; ordrng 1 DC97-14486A (HEATING ELEMENT)

Near Lasso Loop, Canyon Lake, TX 78133
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnected. Reconnected hose. Unit ran good and filled as intended. Informed customer of survey.

Near Fern Crest, San Antonio, TX 78250
Jim G.

Jim G.

COOKTOP GAS KITCHEN AID KCGS556ESS02 Replaced orifice. Apparently the wrong orifice was installed and also switched. I corr3cted and I stalled proper part. Issue resolved.

Near Cascada Pkwy, Spring Branch, TX 78070
Tommy B.

Tommy B.

MICROWAVE OVEN SAMSUNG ME21M706BAS Identified the vent has been broken. Swapped out with a new vent cover to resolve issue. No further issues at this time.

Near Bandera Hwy, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER MAYTAG MVWX655DW1 Tested washer. Lid not closing completely. Lid latch is working. Hinges for lid will need to be replaced. ; ordrng 1 W10270398 (hinge) and 1 W10270399 (hinge)

Near Co Rd 6752, Devine, TX 78016
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board. Informed the client that if they had any problems with ice production in the future that the water pressure could be raised a bit. Water dispenser dispensed about 6 ounces in 8 seconds. Temperatures are fine. Fully operational. Job complete.

Near River Falls, San Antonio, TX 78259
Jim G.

Jim G.

WASHER WHIRLPOOL WFW92HEFC0 Door lock is slightly damaged. Ordering part will return. ; ordrng 1 WPW10443885 (door lock)

Near Red Rose St, Spring Branch, TX 78070
Richard G.

Richard G.

DRYER MAYTAG MED6630HW1 Replaced electrode and wiring harness. Tested to complete. Unit is good to go.

Near Lambshead Draw, San Antonio, TX 78245
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL KDTM354ESS3 "Replaced detergent dispenser, unit is good to go."

Near Tower Creek, San Antonio, TX 78253
Douglas H.

Douglas H.

MICROWAVE OVEN KITCHENAID KOCE500EBS07 Unit showing f9e0. Customer stated that there was electrical work done for the pool and then this happened to the unit. They believe it is an electrical issue due to pool company/electrician blew a fuse. Advised will put a note that If issue isn’t resolved when the electrical issue is fixed will have parts ordered. Marking parts as estimate due to issue at this point not unit related but electrical issues. Customer closed on home 3/20/19; rqstng P&A on 1 W10915648 (cntrl-elec) and 1 W10916778 (swtch-memb) and 1 W11179310 (cntrl-elec)

Near Wollschlaeger Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL LTE5243DQ3 Replaced door switch on dryer. No issues after replacing dryer stops when door is opened. Good heat coming from dryer. Job complete. Collected remains in balance.

Near Rosemary Ave, San Antonio, TX 78209
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Evaporator is completely frozen over. I was able to free up the ice enough for the middle drawer to close properly. Will return to replace thermistor (included with fan assembly) as well as cover and pan should they be damaged during extraction. ; ordrng 1 W10525237 (pan-drip) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)

Near Scenic Lullaby, Spring Branch, TX 78070
Steven G.

Steven G.

REFRIGERATOR MAYTAG MSD2641KEB "Checked refrigerator found unit not cooling, compressor is running my condenser line is cool, checked evaporator found cap tube cool to the unit has a freon leak advised customer cost, they will buy a new Refrigerator"

Near Eastbrook Farm, San Antonio, TX 78239
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Need to calibrate unit, unit also has a bad broil element. Unit is not cycling correctly. Need to order control board, and UI console ; ordrng 1 W10859573 (sensor) and 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE ) and 1 WPW10260252 (elmnt-brol)"

Near Red Quill Nest, San Antonio, TX 78253
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EW3 "Replaced control, bake element, and infinite switches. Tested to complete. Unit is good to go."

Near Starlite Way, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator ice maker found ice maker try bent causing popping noise. Replaced ice maker with truck stock ran harvest test no issues. No errors found during testing or operation. Job complete.; used 1 W10873791 (ICE MAKER) from stock

Near Colonneh Trail, San Antonio, TX 78218
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW7000DW0 "Tested washer. F5E2 error code. Lid lock not functioning replaced latch. Tested washer. No issues during testing. Unit is working properly. Collected payment for service fee, parts, and labor. Job complete."

Near Pioneer Ridge, San Antonio, TX 78245
Steven G.

Steven G.

DISHWASHER MAYTAG MDB7749AWQ2 Son of a gun is still leaking ; ordrng 1 8268433 (seal) and 1 W10082841 (spray arm) and 1 W10240137 (manifold)

Near Petry Dr, Kirby, TX 78219
Jim G.

Jim G.

OVEN ELECTRIC (S WHIRLPOOL WOS51ES4EB00 Replaced blower. Issue resolved.

Near Dove Tree Rd, Spring Branch, TX 78070

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