We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78242
Jesus C.
Job Details: 05/23/2022
Tested unit. Will not dispense ice. Auger pushing ice bin out. Will need new bin and auger. ; ordrng 1 W11185686 (Ice bin) and 1 WPW10317991 (Auger)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 05/23/2022
Customer stated unit intermittently makes ice. Tested unit, unit is working properly for me. Issue lies within main control. Customer wishes to proceed with repair. Ordering electronic control to resolve the issue. Part is psp & oos; ordrng 1 WPW10675033 (Electronic control)
We serviced a
LG REFRIGERATOR
Model LMX25981SB02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/23/2022
Initial trip found faulty ice maker, customer stated new issue presented itself, freezer not cooling properly. Finding issue to be compressor is failing. At this point customer declined repair due to cost of repair. Didnt install ice maker due to it still wouldnt work because of the temperatures. ; rqstng P&A on 1 TCA37091209 (Compressor) and 1 WPW10143759 (HV-drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 05/23/2022
Upon arrival customer stated unit overfilled and leaked causing flooding in the house. Tested unit and found that the overfill switch was stuck. Removed switch and reinstalled switch. Tested unit and unit functions as designed. No further issues at this point. ; snapped 1 QuickPics
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/23/2022
I verified both the top and bottom modules of the left side of the refrigerator co payment were defective. I replaced both. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/23/2022
Complaint is long run times and not drying. Customer not using rinse aid. Performed customer instruct on proper use and care procedures. No issues with unit. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/23/2022
Tested unit. Both doors pop back up when left fully open. Will replace door hinges. ; ordrng 4 W10639067 (Hinge)s
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/23/2022
Replaced pressure sensor. Ran diagnostic and water goes in. No codes after diagnostic. Ran a small load and immediately got f3e1. No water went in. Called into techline and recommended control. Removed pressures switch and reinstalled old. Sr-7733690571- Anthony-Bruce; cstmr sgnd Dsclmr
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Tested unit. Dent in rear of unit. Dent is causing break in seal on tub. Will need to replace tub assembly. Advised customer part is special order. No eta for part. Will contact customer once part arrives for repairs. ; ordrng 1 W11409866 (Tub)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Customer had unit replaced. No longer needs service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78233
S
Job Details: 05/23/2022
Upon arrival customer stated units cook top hot would not work for the front left burner. Pulled units back side off and found the infinite switch connector removed from the infinite switch. Replaced connection and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Schertz, TX 78154
Chris S.
Job Details: 05/23/2022
On arrival customer stated that she did not have an appointment and to please cancel ticket.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78209
Garry
Job Details: 05/23/2022
Customer complaint of ice buildup in freezer. Arrived to find cause of problem to be clogged evaporator drain. Cleared evaporator drain & drain outlet, and defrosted unit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near San Antonio, TX 78238
Jay
Job Details: 05/23/2022
Replaced ui. Unit working ss it should.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
S
Job Details: 05/23/2022
Upon arrival customer stated unit was exchanged for a new one. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Tested unit. Ice buildup on freezer evap causing noise from fan hitting ice. Cleared ice. Thermistor placed on correct position. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Unit in warranty under service bench. Fresh food door hinge pin popped out. Will need new hinge. ; ordrng 1 W11409290 (Hinge)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/23/2022
Last trip found faulty bake igniter for upper oven. Replaced igniter to resolve the issue unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near San Antonio, TX 78222
Daniel
Job Details: 05/23/2022
Unit out of warranty. Customer reported unit not cooling as it should. Customer had stated that In april he had found the evaporator frozen. Customer stated he took off evaporator cover and defrosted evaporator. Customer said ever since then the unit has not cooled the same and had gotten even worse in time. After inspection found found that the evaporator did not have a proper frost pattern. There was only frost at the beginning part of the evaporator with an ice ball and the rest of the evaporator had no frost. Looked to me as if there was a leak somewhere. Called tech line and explained what was going on with the unit. Tech line stated that it looked like a sealed system issue and to have a sealed system tech come out and test unit with proper gauges. Let customer know the situation and customer stated that he would rather just buy a new unit rather than following through with any sealed system repairs. Further service no longer needed. Sr 7733717139
We serviced a
SAMSUNG RANGE
Model FER300SXXAA
Near San Antonio, TX 78263
Daniel
Job Details: 05/23/2022
Returned with parts to repair. Installed new regulator as per Samsung the recent one I had installed was defective. Tested burner with still no change. Called Samsung tech support and ran multiple tests and tech support came up with the conclusion that the cook top harness was faulty due to regulator not getting proper voltage. Let customer know the price on the harness and customer stated he would use the unit as is for the meantime and eventually buy a new unit. Customer did not want to put anymore money into the unit.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 05/23/2022
Customer stated that oven kept tripping breaker. Found issue to be faulty thermostat fuse. Ordering fuse and control board and main harness just in case.; ordrng 1 W11261167 (cntrl-elec) and 1 WP4449751 (thrmst-fix) and 1 W11225360 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Jay
Job Details: 05/23/2022
Complaint is neither fc or rc are cold. Amp draw is 9.3 amps. Replaced start device and amp draw did not change. Verified power to start device at harness. Verified power at wall. Resistance at compressor windings should be between 1-5 ohms. Its between 7-8 ohms. Ordering compressor. Verified with JC.; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/23/2022
I removed the console and replaced the door switch. The unit lighting is no longer strobing.
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Pipe Creek, TX 78063
Richard G.
Job Details: 05/23/2022
Customer complaint is that the unit will put some water into the unit and continuously sense the clothes, never moving onto the wash cycle. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle without issue. Started a normal load with a small amount of clothing in the washer. Unit went through the fill/sensing cycle for 20 minutes. Unit progressed through the wash, rinse, and spin cycles. Unit received an oL code following cycle. Tested out motor and found issues. Covered under 10 year warranty.Ordering rotor and stator.; ordrng 1 WPW10419333 (Stator) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78244
S
Job Details: 05/23/2022
Upon arrival customer stated unit would spark while using on the inside and the light bulb and socket went out again. Verified rack hooks were burnt. Reordering rack hooks and noticed chipping on rack. Ordering 1 W10210878 socket, 30 watt lightbulb, W10803366 rack, 2 W10245207 microwave rack hook, W10245208 microwave rack hook left rear, and W10245209 right rear microwave rack hook to resolve issues. ; ordrng 1 W10210878 (Socket) and 1 4393681 (30 watt bulb) and 1 W10803366 (Rack) and 2 W10245207 (Microwave rack hook)s and 1 W10245208 (Left rear microwave rack hook) and 1 W10245209 (Right rear microwave rack hook)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Boerne, TX 78006
Drew
Job Details: 05/23/2022
Upon arrival found bottom door switch not allowing lights to turn off. Bent switch back and lights worked. Tried ordering a new switch to resolve the bent issue but cant find it. Called tech line and they only have 1 number for the a lock, it may or may not be the correct lock as there isnt a specific number for the bottom lock. ; ordrng 1 W11166856 (latch-door)
We serviced a
LG REFRIGERATOR
Model LFC25770SB/05
Near Boerne, TX 78006
Drew
Job Details: 05/23/2022
Removed evap cover. Found severe blockage of ice. Removed ice, seems like draining issue, cleared drain tube. Removed ice by evap fan, plugged in old evap fan and it ran. Customer also asked about light that was out. Initially upon arrival it was out, but after removing ice the lights are working. I believe unit has a control board issue. Advised customer of what I found and how the unit is currently working, and issue can possibly arise again. No further issues at this point
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Drew
Job Details: 05/23/2022
Upon arrival freezer door was damaged. Proceeded to replace the fill tube heater. Finally was able to fish it through. Re ordering door, but part is OOS. ; ordrng 1 W11256367 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 05/23/2022
Rescheduling customer for tomorrow morning must be before 9 AM; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LFX25950SB
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/23/2022
Our customers ice maker is not harvesting, I removed the ice bin and the ice maker completely harvested and filled. I ran the ice maker test according to the service manual. The HALL IC II detection of start position is intermittently not sensing. This ice maker should drop ice in about an hour and a half. If it does not we will need to change out the ice maker. Our customer will let us know if the ice maker does not start working. ; rqstng P&A on 1 AEQ36756901 (Ice maker)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Boerne, TX 78015
Garry
Job Details: 05/23/2022
Called customer en route to advise of my eta and was informed that unfortunately his granddaughter had been diagnosed as Covid-positive. Please schedule for soonest availability. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Bandera, TX 78003
Richard G.
Job Details: 05/23/2022
Customer complaint is that the unit will shut off, and sometimes the lights wont come on at all. Entered diagnostics and found no error codes. Was able to run unit through diagnostics cycle with no issues. When trying to run the unit in a normal cycle, the unit shut off. Will need to order control and control panel.; ordrng 1 W11095591 (Console) and 1 W11087226 (Control)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBS4
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 05/23/2022
Last trip found arching off the rack hooks. Replaced rack hooks to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Douglas H.
Job Details: 05/23/2022
Last trip found LF & RF burners were never converted to propane and a broken screw stuck in the orifice holder of the RF burner. This trip managed to remove broken screw and converted both burners. Orifice holders were not needed. Unit is functioning as designed. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near San Antonio, TX 78254
Jay
Job Details: 05/23/2022
Complaint is that fridge and freezer are warm. Checked amp draw and got 13.31. Replaced start device and still 13 amps. Verified with JC sealed system issue. Checked for liquid at drier, came out gas. Compressor still would not start . Unit is in warranty. ; ordrng 1 W11546605 (Evaporator) and 1 W11504448 (Lock ring 5/1.8) and 1 W11506620 (Lock ring 8 nk) and 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 lock ring) and 1 W11504431 (7/5 lokring) and 1 W11506619 (8nk lokring) and 1 WPW10143759 (Drier)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78255
Drew
Job Details: 05/23/2022
Upon arrival found water in the drip tray engaging the float switch. Cleaned out tray. Ran diagnostics cycle. Found inlet valve leaking due to cross threading. Removed hose and reinstalled the right way. Also added a wire tie to harness at bottom to keep from shifting. No further issues at this point ; used 1 W11390781 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Drew
Job Details: 05/23/2022
Upon arrival called tech line spoke with Scott received Sr 7733713666. Was told to replace bottom seal, if that doesnt resolve issue then order inner door and have a clear door on return. Checked for leaks bottom seal seems to be working as it should. Advised customer to wash a few times in unit to verify if leaking was resolved. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78240
Drew
Job Details: 05/23/2022
Upon arrival removed control, and installed new one. New one resolved a single button issue but not all other issues that were present. Tried ordering other part needed and it kept changing over to a different part. Called marcone to fix issue. Got correct part number and ordering it. Part is OOS. ; ordrng 1 W10728532 (swtch-memb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78250
Garry
Job Details: 05/23/2022
Customer complaint of no-cool in FC & RC. Previous visit found issue to be faulty defrost bi-metal. Replaced Evaporator Harness(W11551372) to resolve issue. Returned unit to factory default defrost setting at time of repair.Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78226
Garry
Job Details: 05/23/2022
Customer complaint of washer not spinning and leaving clothes wet at end of cycle. Arrived to find fault code F7E1 (Basket Speed Fault) in memory storage. Upon visual inspection of machine, found damaged Drive Belt, Splutch Kit, Shift Actuator, and Pulley Cover Shield. Ordering Drive Belt (W11239857), Splutch Kit (W10721967), Shift Actuator (W10913953), and Pulley Cover Shield (WPW10427633) to resolve issues. Please schedule for soonest availability once parts arrive.; ordrng 1 W11239857 (Drive Belt) and 1 W10721967 (Splutch Kit) and 1 W10913953 (Shift Actuator) and 1 WPW10427633 (Pulley Cover Shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78210
Garry
Job Details: 05/23/2022
Customer complaint of refrigerator dispensing water with undesirable taste. Found water pressure to house to be somewhat low. Changed filter, flushed water through system and recommended customer to seek advice of licensed plumber in regard to water pressure, try alternate WPL water filter, and to flush 3 gallons of water through dispenser at every filter change. Checked water supply valves and hose, and all checking good. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78254
Richard G.
Job Details: 05/23/2022
Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near San Antonio, TX 78254
Jay
Job Details: 05/23/2022
Replaced drain pump. Unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78254
Richard G.
Job Details: 05/23/2022
Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakehills, TX 78063
Sebastian
Job Details: 05/23/2022
Gearcasefrom 99615. Replace the motor capacitor the line filter up at the control how long but the control along with the main wire harness calibrated and tested unit Gear case from another ticket was pushed on to this one same unit went ahead and changed out gear case where you requesting double labor
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 05/23/2022
I contacted techline as a precaution. Joel SR# 7733712517 determined a loose receptacle. Used wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Sebastian
Job Details: 05/23/2022
Replace both the control and the dispenser ran unit Test mode verified good android the heater again filled up dispenser with rent saved customer to monitor
We serviced a
JENNAIR REFRIGERATOR
Model JCD2395WES01
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/23/2022
Last trip found faulty dispenser paddles and ice door. Replaced both parts to resolve the issue. Unit testing good now, no further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near Schertz, TX 78154
Chris S.
Job Details: 05/23/2022
Upon arrival realize I did not have all the parts I need to fix microwave. Talk to parts department theyre sending me parts needed rescheduling for tomorrow customer is OK with reschedule; schdld next appmnt for 5/24 TUE !
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Boerne, TX 78006
Douglas H.
Job Details: 05/23/2022
Last trip a kick plate clip broke. Replaced clip to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bandera, TX 78003
Sebastian
Job Details: 05/23/2022
Replaced ui and tested unit, had customer test out ui as well. Looks good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78253
Richard G.
Job Details: 05/23/2022
Replaced blower. No unusual noises coming from new fan. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM704KPS0
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 05/23/2022
Found the leak to be coming from the heater replace heater assembling tested unit for leak's outside of the cabinet could not identify any more leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Boerne, TX 78015
Sebastian
Job Details: 05/23/2022
Replaced defective shelving unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78209
Garry
Job Details: 05/23/2022
Customer complaint of refrigerator not cooling in FC, Deli, or RC. Tested all thermistors and sensors, all checking well. In Service Diagnostics, manual activation of FC Evaporator Fan kills power to unit. Disconnected Deli Harness from Deli UI to ensure Deli UI not responsible for this malfunction, but issue persisted. Through testing, also noticed potential issue with Ice Box Fan. Ordering Evaporator Fan Motor (W11249952) and Ice Box Fan (W10846539) to resolve issues. Please schedule for soonest availability once parts arrive. (Sr#7733714950 Travis); ordrng 1 W11249952 (Evaporator Fan Motor) and 1 W10846539 (Ice Box Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/23/2022
Last trip found faulty ui board. Replaced ui board to resolve the issue. Unit functioning properly now. No further issues at this point. All costs were paid in full on first visit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/23/2022
Replaced evap motor and harness. Noticed door alarm is showing door open when it is closed. Cust states it started doing that this weekend. Freezer door switch is working intermittently. Will need to replace door switch.; ordrng 1 W11291142 (Door switch)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78220
Daniel
Job Details: 05/23/2022
Customer reported dryer taking multiple dry cycles to completely dry clothes. After inspection found unit heating as it should. Checked vent hose and vent on wall and both hose and wall vent were completely clogged. Customer stated that she is renting town home so I advised to her have management have someone come and clean out the wall vents for the dryer as it is a fire hazard. Unit functioning as designed. Issue for multiple dry loads is because of poor air ventilation due to clogged wall vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cibolo, TX 78108
Chris S.
Job Details: 05/23/2022
Replaced condenser fan motor tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jay
Job Details: 05/23/2022
Complaint is that door is hot to touch. Door not warped and is properly installed.Ordering insulation kit IAW service pointer w10917778. Ordering new door gasket as well. ; ordrng 1 W11025151 (Insulation kit) and 1 Wpw10535778 (Door gasket)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78244
S
Job Details: 05/23/2022
Upon arrival customer stated unit would not turn on through the control panel. Plugged unit in and verified the issue. Pull ui/panel off of unit and found the connection disconnected from being loose. Plugged ui/panel back in and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG DRYER
Model WF45N5300A/US
Near San Antonio, TX 78223
Daniel
Job Details: 05/23/2022
Upon arrival customer came out and stated they were not aware of the appointment today and would call back in to reschedule. Customer also stated that unit is not a dryer that it is a washer. Left customer with magnet. Customer will call back into office to reschedule.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Chris S.
Job Details: 05/23/2022
Customer stated that washer would fill up but not drained or do anything give F8E1 error code. Found issue to be control board waiting for control Board to come in also ordering lower wire harness just in case.; ordrng 1 W11568984 (Lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78209
Garry
Job Details: 05/23/2022
Customer complaint of ice not dispensing through door dispenser. Previous tech found issue with ice container. Installed Ice Container (W11185686) to resolve issue. Drafted crushed and cubed ice through dispenser and unit is testing normally. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Boerne, TX 78015
Sebastian
Job Details: 05/23/2022
Customer has not yet received the control to call us back when they received part customer to call into the office to see if we have a tracking number then to call whirlpool.; O-emld tckt
We serviced a
SAMSUNG DRYER
Model DVE45T3400P/A3
Near San Antonio, TX 78251
Richard G.
Job Details: 05/23/2022
Customer complaint is that the unit is not heating. Verified issue. Need heating element.; rqstng P&A on 1 DC97-14486A (Duct heater assembly)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near San Antonio, TX 78254
Jay
Job Details: 05/23/2022
Unit still working as it should. Recommended to customer to clean vents on house.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/23/2022
Installed new compressor and evap with drier. Recharged system. No issues. Found drain line clogged. Will need Ernest drain kit for fresh food evap. ; rqstng P&A on 1 DA82-01415A (Drain kit)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Alamo Heights, TX 78209
Garry
Job Details: 05/23/2022
Tech was assigned as a helper;
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Customer stated unit leaking. Found issue to be faulty heater bushings per service pointer W11540964. This issue falls under Special project S17304. Ordering heater to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
Found power cord burned at terminal block. Main wire harness is burned as well ordering new main harness. ; ordrng 1 W11553447 (Main harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/20/2022
Tested unit. Will not power on. Took off control to inspect. Unit powered on. Will only turn on when control pulled out. Will need to replace door interlocks; schdld next appmnt for 5/26 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2022
"Customer complains of a very loud buzzing/humming coming from the back of the refrigerator. Customer had a recording of the noise the unit is making, but I could barely hear anything on the video. Condenser fan running is very silent. Compressor comes on and vibration is minimal and there is no noise while I am in the home. Unit is running very quietly. Waited in home and heard nothing. Taped up water line, as it is loosely laying against the back of the unit. Also ordering condenser fan and diffuser as a backup. Customer says she does not want the unit repaired because it is brand new and wants it replaced. Informed her she will need to have that conversation with Whirlpool.; ordrng 1 W11317276 (Diffuser) and 1 W11458267 (Fan blade) and 1 W10854034 (Condenser fan motor)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Sebastian
Job Details: 05/20/2022
S-code S84638 covers the cost of parts and labor. TechnicalServicePointerFor Immediate Attention of Your Service DepartmentTechnical Service Pointer #: W11606409 Rev B Action Required: MandatoryRelease Date: April 2022Refrigeration Product. Confirmed unit falls under serial range. Led failure. Ordering all lights as per service pointer ; ordrng 12 W11484836 (Module)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
S
Job Details: 05/20/2022
"Upon arrival replaced control, lower harness, motor, capacitor, and shift actuator. Tested unit and calibrated unit. Unit functions as designed. No further issues at this point. Advised customer to monitor unit. ; used 1 W10913953 ( Shift actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
S
Job Details: 05/20/2022
Upon arrival customer stated unit would not wash. They had another company out and were quoted 2500 for repairs. Checked underneath unit and saw the shift actuator slipped out of position. Used A W10913953 shift actuator from my truck stock. Tested unit. Recalibrated unit and unit functions as designed. No further issues at this point. ; used 1 W10913953 (Shift actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 05/20/2022
Contacted customer and advised customer that the unit is oow. Customer states Whirlpool said they would cover the sc fee. Informed customer that Whirlpool would have to re dispatch the call with the proper authorization covering the sc. Customer states they will contact Whirlpool and have the proper authorization and dispatch. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near San Antonio, TX 78244
Garry
Job Details: 05/20/2022
"Customer complaint of Water Level Switch malfunction. Confirmed customer complaint and quoted $148.87 in parts and $117.45 in labor for switch replacement. Customer has instead opted to replace machine but has been informed that this Service Call has a 90-day expiry. Should customer decide to repair machine, please order Water Level Switch (W10339251) prior to dispatch. Collected SC. Job complete, no further issues at this time."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78244
Garry
Job Details: 05/20/2022
"Customer complaint of dryer not working. Found issue to be intermittently failing Door Switch. Replaced Door Switch (WPW10569603) and returned unit to operation. Tested dryer in every mode of operation & unit testing good. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near San Antonio, TX 78244
Garry
Job Details: 05/20/2022
"Customer complaint of water leaking into RC. Found defrost circuit functional and in good order. Evaporator cover, however, was not seated inside of drain pan. Unit was also forward biased. Water from defrost leaking down evap cover and through air ducts. Biased machine toward rear and reinstalled evaporator cover inside of drain pan boundary. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78256
Sebastian
Job Details: 05/20/2022
Replace the main control now I can hear the motor humming but it is not actually pushing any water double checked again found that my plug is definitely secure as I check the last time and is getting power customer is also having water back flow in maintenance is corrected the tubing but customers still having issue ordering drain pump as well; ordrng 1 W11025157 (Sump) and 1 W10876537 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2022
Customer complaint is that items in the refrigerator section are freezing. Verified issue. Ordering diffuser.; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78254
Richard G.
Job Details: 05/20/2022
"Customer complaint is that the unit is tripping the breaker when both the oven and burners are used at the same time. Verified issue. Ordering control, thermal fuse and harness; ordrng 1 W11528352 (Control) and 1 WP3196548 (Thermal fuse) and 1 W11551729 (Harness) and 1 W11396691 (Harness)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 05/20/2022
"I removed the freezer door and upper shelf, replaced LED modules. They are now all lighting as designed."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/20/2022
Installed new reservoir. No further issues during testing. Job complete.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA1SU
Near Boerne, TX 78015
Douglas H.
Job Details: 05/20/2022
Last trip found faulty breaker assembly and auger assembly. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SG
Near San Antonio, TX 78256
Sebastian
Job Details: 05/20/2022
Replace ice maker assembly found that when engaging crushed in ice mode there is somewhat of a difference but when in regular mode you still get crushed ice after you'll get crushed ice after changing all the parts associated with this cannotSeem to resolve the crushed ice maker issue Recommended that customer call their warranty up and request a Samsung dedicated company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78256
Drew
Job Details: 05/20/2022
"Upon arrival found major ice blockage in fresh food freezer, melted out ice. Ordering fan with harness cause the thermistor is faulty. Ordering damper in case its needed. No further issues at this point ; ordrng 1 WPW10248595 (control) and 1 W11087438 (motor-evap)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 05/20/2022
Our customer has been recently experiencing the tub thumping during spin constantly during spin. I entered diagnostics and retrieved no error codes. Actual Model Number: MVWX655DW1 Serial Number: C84040204. I ran automatic test mode and all loads functioned as designed. In manual a test mode I isolated the spin and we had a slight rattle at start up which revealed a balancing problem. I pulled out the unit and leveled the unit and tested. It is running a little smoother now. I went over care and loading the tub with a no-impeller unit. We will seek authorization for new shocks and our customer will monitor in the meantime and take some videos if the problem resurfaces. ; rqstng P&A on 1 W11130362 (Shocks)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/20/2022
Tested unit. Front door separating. Needs new door. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 05/20/2022
Customer stated unit leaking. Found issue to be faulty heater bushings per service pointer W11540964. This issue falls under Special project S17304. Ordering heater to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11537778 (Heater)
We serviced a
KENMORE REFRIGERATOR
Model 795.79993.510
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/20/2022
Last trip found PCB failing due to intermittent cooling. Replaced PCB to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78254
Jay
Job Details: 05/20/2022
Found power cord burned at terminal block. Main wire harness is burned as well ordering new main harness. ; ordrng 1 W11553447 (Main harness)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/20/2022
Installed new compressor. Control not responding. Will need new control. ; ordrng 1 W11496886 (Control)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/20/2022
Tested unit. Will not power on. Took off control to inspect. Unit powered on. Will only turn on when control pulled out. Will need to replace door interlocks; schdld next appmnt for 5/26 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78239
Chris S.
Job Details: 05/20/2022
Replace stater rotor clutch control board tested unit everything working properly no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2022
Customer complains of a very loud buzzing/humming coming from the back of the refrigerator. Customer had a recording of the noise the unit is making, but I could barely hear anything on the video. Condenser fan running is very silent. Compressor comes on and vibration is minimal and there is no noise while I am in the home. Unit is running very quietly. Waited in home and heard nothing. Taped up water line, as it is loosely laying against the back of the unit. Also ordering condenser fan and diffuser as a backup. Customer says she does not want the unit repaired because it is brand new and wants it replaced. Informed her she will need to have that conversation with Whirlpool.; ordrng 1 W11317276 (Diffuser) and 1 W11458267 (Fan blade) and 1 W10854034 (Condenser fan motor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/20/2022
"Unit fell under special project. Confirmed needed to replace heater. Replaced heater to resolve the issue. Unit testing good now. No leaks, nor had it begun to leak. ; ordrng 1 W11537778 (Heater)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Sebastian
Job Details: 05/20/2022
S-code S84638 covers the cost of parts and labor. TechnicalServicePointerFor Immediate Attention of Your Service DepartmentTechnical Service Pointer #: W11606409 Rev B Action Required: MandatoryRelease Date: April 2022Refrigeration Product. Confirmed unit falls under serial range. Led failure. Ordering all lights as per service pointer ; ordrng 12 W11484836 (Module)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78239
Garry
Job Details: 05/20/2022
"Customer complaint of washer leaving clothes wet at end of cycle. Arrived to find fault code F7E6 (Motor Fault) in storage. Diagnosis revealed failure of Shift Actuator. Replaced Actuator (W10913953) to resolve issue. Job complete, unit is good to go. No further issues at this time. ; used 1 W10913953 (Actuator) from stock"