We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78263
Chris S.
Job Details: 07/16/2021
Customer stated that refrigerator still making noise. Found issue to be condenser fan motor. Ordering condenser fan motor.; ordrng 1 W10854034 (motor-cond) and 1 W11458267 (Fan blade)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Sebastian
Job Details: 07/16/2021
Customers concern with the unit is that sometimes the microwave doesnt start I was unable to reproduce this you tried the oven at 350? while turning microwave on and off microwave was working as it should and oven is working as it should I was not able to reproduce the customers problem double check the plug found that there is proper voltage and the plug assembly is installed nice and tight can I find any issues with the unit right now microwave is heating up and counting down as it should and oven is working as it should no error codes are listed on the unit
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/16/2021
Installed control and tested with no further issues.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78244
Chris S.
Job Details: 07/16/2021
Customer stated that the felt on the back of the drum came off. Need to order new drum. Drum out of stock.; ordrng 1 W10899578 (drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/16/2021
Our customer had a picture of frosting indicative of air getting into the freezer. Since they moved the food and emptied it out the frosting has gone away. I went through diagnostics and found that all loads are functioning as designed and the unit is making ice. I went over care and use with our customer and talked about monitoring food packaging blocking and creating air gaps between the door gasket and the cabinet. I properly leveled the unit so the doors close as designed preventing air gaps on the top and freezing the light switch in the open position. I found that the water line was flapping in the back causing noise I zip tied WPW10339879 the water line to secure it from flapping. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78253
Sebastian
Job Details: 07/16/2021
Found that both LEDs needed to be changed out last technician did not give customer a quote for the other LED if needed only charged cost of part for the one LED that wasnt covered apply dielectric grease to both LED and connections Unit testing good lights in both sections Covered one full year under parts warranty
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Converse, TX 78109
Chris S.
Job Details: 07/16/2021
Customer stated that dishwasher was leaking. Found issue to be faulty motor sump. Ordering motor sump and float switch. Motor is out of stock.; ordrng 1 W11545764 (Float switch) and 1 W11416363 (Motor sump)
We serviced a
KENMORE DRYER
Model 110.877217
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/16/2021
"Issue was that the door was not closing well. Replaced catches, unit tested good. Advised customer that the new catches are stiff, so they might have to close it harder than normal. Collected SC+P+L."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Colton B.
Job Details: 07/16/2021
Issue was that refrigerator was not hitting temperatures set by customers. Thermistors checked good in diagnostics. Finding issue to be a faulty control. Ordering new control to resolve issue. Customer states that Jen Air will cover part. Customer will call JenAir and have them send us an authorization. Pushed appointment through for Monday the 26th. ; ordrng 1 WPW10739408 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/16/2021
Customer said washer was rocking really bad. Tested and found bad suspension and replaced. Tested with no further issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/16/2021
"Last trip found missing drip tray and float switch, as well as console damaged to the point of being a functional issue. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near San Antonio, TX 78232
Sebastian
Job Details: 07/15/2021
Im at the cold side of the water at the customers valve is seized up was able to open up water and it was now flowing to the unit as it should air code that exist on the unit was a shift or fault code verify that the shipper is working as it should unit appears to be working as it should other than it is very off balance even with no load in there kind of agitator plate as it seemed loose ordering damper assembly to further diagnose and see if thats all that is needed; ordrng 1 W11217817 (Damper assy)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/15/2021
Tested unit. No water from cold valve. Found wiring damaged. Repaired wiring to valve. Good water from both valves. No further issues. Tested to complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP02
Near San Antonio, TX 78213
Jesus C.
Job Details: 07/15/2021
Tested unit. F6E0 error code. User interface intermittently responding. Damage to board caused by recent power outages. UI will need to be replaced. This UI has been replaced multiple times. It would not be cost effective to attempt to repair unit.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/15/2021
Tested unit. Leaking water. Found pin holes in tub. Will need to replace tub. ; ordrng 1 W10713323 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/15/2021
Tested dryer not starting. Good power supply. Found door switch broken. Replaced door switch. Dryer now running. Good heat and airflow. No further issues. Tested to complete. ; used 1 3406107 (Switch) from stock
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/15/2021
Installed new pressure sensor and latch. No issues during testing. Unit is working properly at this time. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/15/2021
"Issue was a wrinkled clothes and beeping noise. Turned wrinkle prevent on for customer and am ordering new console for the beeping before the cycle ends. Part is out of stock, will call customer when parts come in. ; ordrng 1 W10849058 (Console), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Colton B.
Job Details: 07/15/2021
Replaced actuator and calibrated unit. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/15/2021
"Unit not powering on. Verified proper voltage coming in. Led on main control not illuminated, verified bad control. customer wanted to proceed with repair. Replaced control board to resolve the issue. Unit powering on now. Ran through auto testing to calibrate the unit and control. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 07/15/2021
"Had wrong valve. Ordering inlet water valve to resolve issue. Was able to confirm inlet water valve is the issue. Was corroded and leaking water on valve still even though water was not pressurized. Force scheduled for Thursday, July 22nd. ordrng 1 WPW10238100 (Inlet water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78260
Zachary
Job Details: 07/15/2021
"Checked refrigerator, complaint is stuff even on the front end of RC was freezing. Checked damper, found damper was stuck open. Replaced damper and tested refrigerator, no other issues or error codes found. Refrigerator is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Bandera, TX 78003
Justin
Job Details: 07/15/2021
Will need to order and replace ice maker. ; ordrng 1 W11099789 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/15/2021
Replaced vent assembly in hope of a stronger fan motor. Put dishwasher through service diagnostics cycle. All checked good no issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Verified a glitch. After a factory reset the issue was resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Replaced switch. Issue rsolved
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Chris S.
Job Details: 07/15/2021
Called customer to give him eta and he said no on was home his daughter had a medical emergency and asked if we can please reschedule for Monday.; schdld next appmnt for 7/19 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Ive verified a faulty motor. I replaced the sump motor assembly. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED9500TC2
Near San Antonio, TX 78232
Zachary
Job Details: 07/15/2021
"Called tech line and talked o Andy, determined that heater relay on control board has gone bad. When unplugged both terminals should not have resistance. This is causing heater to always be on, in turn causing thermal fuse to keep shorting out. ordrng 1 WPW10174746 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Poth, TX 78147
Chris S.
Job Details: 07/15/2021
Customer stated that door keeps popping out. Found issue to be faulty door hinge. Ordering door hinge part is psp item.; ordrng 1 W11409290 (Right door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Floresville, TX 78114
Chris S.
Job Details: 07/15/2021
Customer stated that icemaker stopped working. Got a E2 error code. Icemaker would not work in any of the test.; ordrng 1 W11483245 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Sutherland Springs, TX 78161
Chris S.
Job Details: 07/15/2021
Replaced control board and motor. Control board was covered.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
Chris S.
Job Details: 07/15/2021
Customer stated that washer was still leaking. Called tech line spoke with ED SR 7731252992 found that water hoses were not properly installed and was having small leak. Fixed hoses tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near San Antonio, TX 78232
Sebastian
Job Details: 07/15/2021
Im at the cold side of the water at the customers valve is seized up was able to open up water and it was now flowing to the unit as it should air code that exist on the unit was a shift or fault code verify that the shipper is working as it should unit appears to be working as it should other than it is very off balance even with no load in there kind of agitator plate as it seemed loose ordering damper assembly to further diagnose and see if thats all that is needed; ordrng 1 W11217817 (Damper assy)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Gave customer part at cost and no labor as I had missed this during the original diagnosis. Replaced condenser fan. Issue resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78230
Sebastian
Job Details: 07/15/2021
Changed out the water level sensor the pump and the drain pump as all three parts were failing after removing you can see that unit is completely packed off with scale remove scale from drain pump assembly on the outside as well as it was clogging through the unit explain to customer that the system is working as it should its filling up the reservoir all the way and beginning to cycle can feel frost on the ice plate the water distributor is a little bit jammed up due to scale have no icemaker cleaner on hand do not remember this much scale being on unit last visit .
We serviced a
JENN-AIR COOKTOP GAS
Model n/a
Near San Antonio, TX 78239
Chris S.
Job Details: 07/15/2021
Couldnt find model number and range has been in house since 1963. Couldnt service her range.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Ive replaced the service kit and the nonfunctional blower motor. Issue resolved.
We serviced a
MAYTAG DRYER
Model MED6000XG0
Near Mico, TX 78056
Justin
Job Details: 07/15/2021
"Calling techline not seeing or smelling anything. No visible issues seen, unit working as design. Issue more than likely lint build up over time. Just need to ensure the dryer gets vacuumed out to ensure it is clean. 7731254951 for safety department."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/15/2021
"Ice door flap not closing which is causing warm humid air to come in and freeze up inside of the door. Took dispenser assembly apart to see what caused it, found that the dispenser housing side broke where the ice door flap pin should be affixed. Dispenser housing isnt a serviceable part so the only way to repair it would be to replace the freezer door as a whole, LW10439935 freezer door has been discontinued according to marcone. If door wasnt discontinued part cost alone would be 1325.00 before tax. Gave tenant a temporary solution to help with the icing issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near San Antonio, TX 78249
Sebastian
Job Details: 07/15/2021
Replaced all parts except the gasket for refrigerator section they were the right part number but wrong part in a box ordering all gaskets again; ordrng 2 W11378944 (Gasket)s and 1 WPW10436253 (Gasket fs)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 07/15/2021
Found a considerable amount of lint in the ducting inside the unit rust all over unit will talk with maintenance about why there is water dripping around the dryer Spoke with maintenance for approval
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near San Antonio, TX 78250
Sebastian
Job Details: 07/15/2021
Found that the switch for the back right hand side has a short mark on it like it blew up ordering this switch Customers concern was that the elements arent glowing found that the other three elements are glowing as good when turned all the way up the elements arent thin enough to immediately start blowing but they are being fed for power and working as good showing correct resistance. These elements have the safety button in the middle many of the customers pans our boat in the middle and you could place the pan over the top and never hit the button; ordrng 1 WP3149400 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/15/2021
Replaced faulty control. Issue resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/15/2021
"Last trip found leaks in both evaporators which caused the compressor to go out, and 3 way valve was not functioning properly. Replaced all parts to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 hour cool down period with the doors shut. Customer mentioned left front leveling leg stripped per Fergusons, looked at that and confirmed. Customer stated that Fergusons was going to stop by today and see if they couldnt fix the leveling issue. I advised customer that if Fergusons couldnt fix it to give us a call and well come back with the leveling assembly. If customer calls in about Fergusons not being able to fix leveling issue please order W10860229 support. No further issues at this point."
We serviced a
WHIRLPOOL WASHER
Model 1CWTW4815EW1
Near San Antonio, TX 78247
Zachary
Job Details: 07/15/2021
"Checked washer, found no activity from unit. Checked voltage at outlet. Checked good. Got underneath washer, found drain pump connection cover popped off. Completed connection at drain pump and it turned on draining water in the washer. Secured connection cover box back on properly, used wire tie. Calibrated and tested washer no issues or error codes found. Washer is working as designed. This was unrelated from all prior work. Completely separate issue. Order drain pump if assume arises again.; used 1 WP8567668 (Tie-wire) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/15/2021
I called Jenn Air to seek an authorization. I received authorization JXSH200DPL1 called David at Whirlpool Tech Line to find solutions to the led strips that are not service test friendly. He agreed that this model fails to provide workable solutions for light wiring testing. It is pretty much up to the Technician to figure it out. He gave me some ideas that I will utilize. SR# 7730093474. Somehow the parts order was not correct. I have reordered the needed parts. The side LEDs are very easily breakable on the internal clips. Poor design. I broke the one I took out and I broke the one I put in. I have ordered extra as a contingency. ; ordrng 1 W10890848 (Strip module) and 1 W10890848 (Strip module) and 4 W11165531 (Strip led)s and 1 W10848895 (Harness jumper air tower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78015
Douglas H.
Job Details: 07/15/2021
"Customer stated thought unit giving a burning smell. Smell customer getting not a burning smell but just new plastic smell, normal smell. Unit is functioning as designed, no further issues at this point."
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Justin
Job Details: 07/15/2021
Unit is showing signs of communication within the controls. Will order both and ignitor again. ; ordrng 1 W11392920 (User control) and 1 W11392922 (Main control) and 1 W11355922 (Ignitor bake)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/15/2021
Customer stated unit not draining. Found issue to be harness became unplugged from drain pump. Reinstalled harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78254
Justin
Job Details: 07/15/2021
"Looking over unit, lots of communication faults stored. Would recommend replacing console UI and control at the same time. Reschedule other parts as well. ; ordrng 1 W11297728 (Console UI)"
We serviced a
MAYTAG RANGE
Model n/a
Near San Antonio, TX 78247
Zachary
Job Details: 07/15/2021
"Checked range, was displaying F1E1- control board going out, after I did tests according to Tech sheet. Unplugged and did hard reset. Tested range and it was operating as designed. Looked up control board and it is discontinued. Explained to customer about discontinued parts and if issue arises again try resetting.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS10
Near Garden Ridge, TX 78266
Zachary
Job Details: 07/15/2021
"Checked OTR microwave, found bulb burnt out. Attempted to plug in and turn on MW but breaker was tripped. Tested MW and was working as designed. Ordering bulb to resolve issue. Customer wanted me to note that Best Buy installation did not install properly, vent is to the right of where blower flows air. Vent needs to be in the back center to push air out properly.; ordrng 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 07/15/2021
Door gasket torn. Will need to replace gasket. ; ordrng 1 WP2319264T (Gasket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Boerne, TX 78006
Douglas H.
Job Details: 07/15/2021
Customer stated and had video evidence of the loud noise the unit is emitting. Ran testing to check unit. Found cause to be faulty gearcase. Customer declined repair at this point. Customer is going to contact Maytag to see if they will cover the repair. Advised would write up as estimate just in case. rqstng P&A on 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 07/15/2021
Replaced ice chute seal.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78250
Sebastian
Job Details: 07/15/2021
Replaced unit timer ran unit for about 10 minutes or so to make sure timer is clocking timer appears to be clocking as it should customer had concerns with the dry performance as they were able to heat it up but it took several hours to dry a load explain to customer that the union is pushing very tightly against the wall which is crushing the tubing they must have a handyman come in and service the wall to make venting applicable instructed customer that when they run the unit to pull the unit out about halfway out towards the door still at the Ventilation clears and can dry
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C7XYY00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/15/2021
Customer stated unit leaks from the left side of freezer door. Checked unit over to look for the leak. Found that the issue is coming from the ice door. Customer wishes to proceed with repair. Ordering ice door assembly. ; ordrng 1 W11130210 (door-ice)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model MMV5165AAQ
Near Helotes, TX 78023
Justin
Job Details: 07/15/2021
"Found the unit to have a bad fuse, cause was the light bulb was changed and it is loose in frame so it turns with you change out the light. Most likely hit cavity and grounded out unit. ; used 1 WP8183507 (Fuse) from stock"
We serviced a
LG REFRIGERATOR
Model LFX31945ST/05
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/15/2021
Model Number: LFX31945ST/05 Serial Number: 306KRLR0Y840. I found that the leak was happening because the drain from the fresh food section was clogged. This was causing the water to build up after defrost then leaking out the refrigerator out the front on the next defrost cycle. I removed and cleaned out the drain using my probes. Unit is now draining as designed.
We serviced a
MAYTAG DRYER
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 07/15/2021
"Issue was poor dry performance. Checked all moisture sensor, fuses, heating and exhaust. All things checked good. Finding no issues at the moment.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/15/2021
Our customer developed a recent problem in which the unit will not complete the cycle and is not washing. It took a considerable time to get hot water to temperature at the dish washer. But when it did get hot the temperature was good enough. I tested the unit on normal and it is filling and draining but not washing. I went into diagnostics and received error codes F4E3 Wash Motor Motor not Running and F7E1 Heating No Heat. I tested the heat element and it has the proper resistance. I replaced the sump and motor. Tested for functioning and leaks. No leaks and the new sump and motor is functioning as designed. Unit is now fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78256
Justin
Job Details: 07/15/2021
"F3E1, F8E1, F1E1 unit is stuck in drain cycle. Will need inlet water valve, control and drain pump. ; ordrng 1 W10919003 (Drain pump) and 1 W11210459 (Inlet water valve) and 1 W11170319 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78251
Sebastian
Job Details: 07/15/2021
Installed the two connectors as per tech line arrow facing according to flow direction of the water
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
"Model Number: DV42H5200EP/A3 Serial Number: 0ABE5BBJ500523E. The heating circuit was indeed not working on this unit. Unfortunately this Samsung model only includes the heating element, high limit thermostat, thermal fuse and TOD on one part. Our customer has decided to purchase a new machine. ordrng 1 DC97-14486A (ASSY DUCT HEATER-MODULE;27-DRYER,-,-,-,E)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 07/15/2021
Replace suspension and calibrated unit unit tested good
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
Our customer is having problems with the unit lights changing brightness and turning on and off then it stopped working completely. It was unplugged when I arrived. When I plugged it in I did notice the lights turn on and change brightness then it stabilized. I entered diagnostics and received error codes FCE3 and F6E0 oven interface lost communications. I preheated the unit to 350 degrees F and broil element did not come on and although the display moved up to 115 degrees F after about 4 minutes I could feel no heat from the bake element. I ran component activation for broil and it came on. I ran component activation for bake and it came on. All components work in component activation. This unit will need a new console and perhaps a appliance manager. Parts ordered. I called Rich from Whirlpool Tech Line to determine FCE3 error code and confirm my diagnosis. He confirmed. SR#7731252099; ordrng 1 W11428583 (Console) and 1 W11261165 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/15/2021
Our customer was having problems with clothes getting snagged. I found that one of the baffles had manufacturing trim overlap with two sharp edges. I replaced that baffle with a new one. Hopefully this will solve our customers snagging problem. Im sure it contributed to the problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockport, TX 78382
Michael
Job Details: 07/15/2021
"The appliance stopped cooling, a few days later she pushed the plus sign on the control and it started up, sounded like the compressor may have ceased up. The unit was cooling on arrival, 36.3 in the RC and -1 in the FC. Plugged the compressor into a kill o watt meter and it it jumped up to 210 watts and leveled off at 170 watts which is pretty high and the compressor rattling. I called DH and explained to what was going on, he thought the compressor may be ceasing up and to order the compressor. They will call whirlpool to see if they can get an authorization to cover all the cost, will call us back on what they decide."
We serviced a
ROPER DRYER
Model RED4516FW0
Near Aransas Pass, TX 78336
Michael
Job Details: 07/15/2021
"The appliances isnt heating, tested the thermostats and heating element, the fix thermostat is bad, ordered part and rescheduled the customer ; ordrng 1 WP3387134 (Fix thermostat) and 1 279827 (Motor)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
"Install repair kit to dryer, still had squeak. Reconfigured lint screen to end squeak. Dryer working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Corpus Christi, TX 78413
John L.
Job Details: 07/15/2021
"Inspected unit, found issue to be with icemaker. Icemaker has slow leak on body. Icemaker will need to be replaced to resolve this issue.; ordrng 1 W10884390 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Corpus Christi, TX 78418
John L.
Job Details: 07/15/2021
"Installed new agitator and its components, made sure all components were properly secured, issue has been resolved."
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
"Customer said that burners are cutting out during cooking. Consult with TechLine, talk to Bryan (SR7731253793). Bryan suggests looking at Bulletin W11354284B, and get together with Trade Partners about kit #W11371990 to help customer. Trade Partners will send kit to office once received. Order # 1536004906.;"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/15/2021
"Installed new motor, tested unit after installation. Unit is now fully functional, control not required. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 07/15/2021
"Not making ice per customer. The ice maker was in the on position, the water dispenser is working normal normal, tested the harvesting and water fill test, the ice maker isnt activating. Confirmed the ice maker is needed part W11284458, please reschedule when the part comes in.; snapped 2 QuickPics"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Portland, TX 78374
Michael
Job Details: 07/15/2021
"It didnt complete the wash cycle or drain the water per customer. F9E1 long drain error code, cleared error code. I looked underneath and found the drain pump cover had been knocked off and unplugged when installed, there was no damage to the drain pump or the wiring, plugged the drain pump in, plugged the appliance in and it drained the water, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Jim
Job Details: 07/15/2021
Customer states that microwave is popping and smells like burning wire when operating. Placed into diagnostic mode and called TechLine for assistance. Spoke to Bryan (SR7731253651) recommend checking for scorch marks on high voltage side. Customer says not to take microwave down without ladder to avoid scratching cabinets. Tech has no ladder on vehicle. Reschedule for same day as job#24243. Customer agrees.; snapped 2 QuickPics
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/15/2021
"Inspected unit, found no issues with unit. Issue with home electrical as unit is not getting 120v from one leg, attempted multiple flips of breaker. Did not change readings, customer will need an electrician to locate power issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Corpus Christi, TX 78404
John L.
Job Details: 07/15/2021
"F4E3 wash motor not running, replaced wash assembly and tested after installation. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
John L.
Job Details: 07/15/2021
". 8 amps low -25 high 85 no leak on evaporator leak from compressor to stainless solder wont takeSpoke with Joel from Techline, explained work done and issues with unit. Techline explained that solder should take, explained that it had be cut and cleaned yet would still not take. Suggests that compressor may need to be replaced and installed with lock rings to resolve issue.; ordrng 1 W11034254 (compressor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taft, TX 78390
Michael
Job Details: 07/15/2021
"Installed the fix thermostat and terminal block cover, the appliance is getting hot and staying hot, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV03
Near Odem, TX 78370
Jim
Job Details: 07/15/2021
"Customer states that icemaker is not receiving water. Check water inlet, see ice in outlet. Call TechLine, speak to Chris (SR7731251011), who suggested check water valve for seepage, replace if necessary. Clear line of ice, and slightly raise temperature of freezer to prevent reoccurrence. If ice reoccurs, replace door. Replace icemaker due to inaction during test."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Premont, TX 78375
Adam
Job Details: 07/15/2021
Installed pressure hose and control board new pressure hose did not come with green line that keeps holes from collapsing removed from original hose reinstalled into new hose unsure as to the links required for new pressure hose but left plenty of slack in the unit even after cutting off about a foot. Calibrated unit and ran verification cycle all functions work as designed. Advise customer to watch first cycle to make sure all functions work as intended. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 07/15/2021
Inspection of unit shows hub not ceiling correctly on to spin basket or gear case shaft. Disassembled and reassembled several times still the same results I am able to spend the wash play with a loud zipping noise coming from the center. Order basket and hub as well as cam to resolve issue. I have not set return date.; ordrng 1 W11172199 (basket) and 1 W10215115 (washplate) and 1 W10003790 (screw)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Alice, TX 78332
Adam
Job Details: 07/15/2021
Inspection of unit shows error code F9E1 F9E2 Both are directly related to drain pump issue. Inspection of unit shows tub still quite full of water but unit not draining when set to manual. Replace drain pump tested unit issue resolved. Calibrated and ran verification cycle
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
Customer complaint of unit shaking badly during operation. Inspection of unit shows no error codes. Manually and automatic test of unit show excellent functionality no issue. Unit does shake in high speed spin cycle but there is more to do with position of washer unit is sloping to the back and left causing the tub to be misaligned which intern is causing shaking to the unit. Unfortunately the floor for this home does slope in that direction and its not an issue with the unit. Advise customer to Fix or just the floor or possibly add shims under the unit to resolve this issue. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
F7 E9 F6E2. Customer states she canceled the appointment because unit was operating correctly. Arrived at location appointment was not canceled on my side inform customer I would at least look at the unit to confirm proper operation. Customer was in the middle of a wash cycle during the appointment. Inspection of unit shows error code for locked rotor as well as miscommunication. Mainly testing drive system between heavy and gentle agitate as well as spin show excellent functionality no issues. Also testing ACU and UI Results in perfect communication between unit and function. Calibrated unit ran verification cycle no issues found unit operates as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kingsville, TX 78363
Adam
Job Details: 07/15/2021
I shouldve unit shows error code for Stocks button and miscommunication. Replaced both control board and UI calibrated unit ran verification cycle issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78210
Sebastian
Job Details: 07/14/2021
Found that unit does not have full power across the L1 and L3 should be 240 only getting about 5 V. Customer instruct customer must get electrician; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/14/2021
"Ive verified a loose (damaged) blower wheel. Will return with wheel and motor as the blower is seized to motor axle. ordrng 1 WP697772 (Blwer Wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/14/2021
Installed new friction pads. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSSO
Near San Antonio, TX 78212
Sebastian
Job Details: 07/14/2021
Icemaker not filling up with enough water confirmed water flow good through water dispenser on the front ordering water valve to resolve issue along with gasket for free section as there is frosting. Valve is on back order parts seem to reach out when available; ordrng 1 W11535162 (Valve) and 1 W10897938 (Gasket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Douglas H.
Job Details: 07/14/2021
"Unit not agitating, checked errors had motor fault f7e5, found to be caused by faulty actuator that slipped out of place. Ordering actuator to resolve the issue. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/14/2021
Fresh food ice maker not harvesting. Ordering new ice maker. ; ordrng 1 W11294907 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78254
Justin
Job Details: 07/14/2021
Replaced main control and float switch. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 07/14/2021
"Heard noise when fan started to engage in freezer. Very high pitch noise, would probably need to replace the fan motor. ; ordrng 1 WP2315549 (Motor fan) and 4 876811 (Grommet)s and 1 LW10913113 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78240
Douglas H.
Job Details: 07/14/2021
"Customer concerns about unit emitting heat from the sides of the unit. Found unit in proper working order. This unit is designed to be an air cool unit, which mean condenser runs through outer skin and doesnt have a condenser fan. The main reason it gets hot is due to the ambient temperature of the home. Since no ac in home the outside of the unit will run hotter. Verified unit is functioning properly. No further issues at this point."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Schertz, TX 78154
Zachary
Job Details: 07/14/2021
Checked dishwasher found water not turned on to dishwasher under sink. Also checked disposal to make sure tap had been punched out. Put unit through service diagnostics cycle and all checked good. Found no issues or error codes. Educated good wash prep and rinse aid to get the best wash out of unit. Dishwasher is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Schertz, TX 78154
Zachary
Job Details: 07/14/2021
"Replaced sump and motor assembly, tested dishwasher and everything checked good. No other issues or error codes found. Dishwasher is working as designed."