We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Kerrville, TX 78028
Drew
Job Details: 06/02/2022
Upon arrival received f8e4 and f9e2. F8e4 was caused by an overflow tripping the float switch, which stopped unit from draining making the f9e2 error code also. Ran unit in test mode, found lower seal to be leaking more than normal. Ordering lower seal to resolve issues. Lower seal is OOS and ordering a dispenser since its not working.; ordrng 1 W11606677 (Seal) and 1 W11412300 (Dispenser)
We serviced a
IKEA RANGE
Model IES790GS0
Near San Antonio, TX 78250
Sebastian
Job Details: 06/02/2022
Find loose wiring use zip tie to resolve issue. Unit good to go; ordrng 1 WP8567668 (Tie wire)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430IL01
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 06/02/2022
Actual Model Number: JJW2430IL01. Our customer is experience two concerns. The first concern is that when they broiled it on the top rack it broiled to fast. When they brought it down a level was under cooked. The other concern is that there was smoke coming out the bottom left corner on the third broil. DOP: 10 December 2021. The average temperature compared with the ambient conditions is 362.33 degrees F I spoke with Chris, Senior Technician at Whirlpool SR#7733793051. I calibrated the oven down 12 degrees F. Chris wanted to know if our customer has used the bake yet. The answer was no. He is wanted me to run the bake at 350 degrees F for 15 minutes to clear any of the new product residue because only running broil would not cover the whole cabinet. This unit does vent out both the bottom and the top of the cabinet below the UI. I recommended our customer broil at the lowest available temperature setting with hopes that the calibration offset will improve his expectations of a lower temperature broil. This element just broils better than other designs. The unit broil is functioning as designed. Broiling information can be found on page 13 of the owners manual and convection broil on page 14.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78247
Chris S.
Job Details: 06/02/2022
Replaced motor actuator and capacitor. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78232
Jim G.
Job Details: 06/02/2022
Motor and impeller is damaged. Part is OOS please schedule asap. ; ordrng 1 W11310391 (Motor) and 1 W11378860 (Spacer washer) and 1 WP63052-2 (Impeller)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Converse, TX 78109
S
Job Details: 06/02/2022
Upon arrival customer stated unit would not turn the oven on. Verified a faulty W10512963 oven valve tubing, W10650358 oven burner, and W11466755 regulator. Ordering parts to resolve issue. ; ordrng 1 W11449991 (Oven valve) and 1 W10512963 (Oven valve tubing) and 1 W10650358 (Oven burner) and 1 W11466755 (Regulator)
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Converse, TX 78109
S
Job Details: 06/02/2022
Upon arrival customer stated unit would not heat. Tested unit and verified a faulty thermal cutoff. Used one that I had in my truck stock. Retested unit and unit functions as designed. No further issues at this point. ; used 1 W10900067 ( Thermal cut off) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/02/2022
Our customers unit stopped mid cycle, it is full of water and the sense and done lights ares flashing. I found that the lower wiring harness drain pump connector had a wire displaced. I temporarily reconnected and drained the unit. We will need to change the wiring harness. I spoke with Joel, Senior Technician at Whirlpool and he informed me this is a recently known problem SR#7733790528. Part ordered. OOS.; ordrng 1 W11335100 (Lowe harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/02/2022
Our customers front left burner was not igniting. I found that the front left and front right burner caps were flipped. I flipped them back. Now the burners are igniting as designed. Customer Install and Instruct.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXXS0
Near San Antonio, TX 78209
Garry
Job Details: 06/02/2022
Called customer to advise of eta and was informed that customer is unavailable this evening. Rescheduling for Monday morning, June 6. ; schdld next appmnt for 6/6 MON AM
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Taft, TX 78390
Michael
Job Details: 06/02/2022
undefined; ordrng 1 W11239857 (Belt)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78209
Garry
Job Details: 06/02/2022
Called customer to advise of eta and was informed customer will be stepping out for the evening. Customer did inform me that unit is behaving exactly the same way as it was prior to recent sealed system repair. Unable to physically diagnose this failure but am requesting that sealed system tech be dispatched to assess the situation. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Taft, TX 78390
Michael
Job Details: 06/02/2022
The customer said the appliance wont do anything but drain the water. F2E1 stuck key, F7E1 basket speed fault. Tested the agitation and spin cycles, wont agitate or spin, tested the tachometer, actuator is good, tested capacitor, no resistance on the capacitor, needs to be replaced. Ordered part and rescheduled the customer ; ordrng 1 W11428524 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Jim G.
Job Details: 06/02/2022
I replaced Ed faulty controls per previous tech recommendation. Issue resolved.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Corpus Christi, TX 78414
John L.
Job Details: 06/02/2022
Installed components onto this unit, issue has been resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Bulverde, TX 78163
Jim G.
Job Details: 06/02/2022
Fill tube heater is needed. SR# 773359568; ordrng 1 WPW10554299 (Heater)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Corpus Christi, TX 78414
Michael
Job Details: 06/02/2022
The temperature was at 45 degrees, the compressor was loud and rattling, amps are 2.45 amps. The compressor is bad, needs to be replaced, ordered parts, please reschedule with a sealed system technician ; ordrng 1 W10750851 (Compressor) and 1 W11198881 (Start device) and 1 WPW10350564 (Capacitor) and 1 Wpw10143759 (UV drier)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near San Antonio, TX 78260
Jim G.
Job Details: 06/02/2022
ACU is needed. Customer declined repair citing cost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Bishop, TX 78343
Adam
Job Details: 06/02/2022
Customer states refrigerator stopped cooling both sections fridge and freezer. Inspection of unit shows compressor is running and thermostats As well as fans are working but product is not cooling. Replace compressor or charge system to resolve issue; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Compressor parts) and 1 W11504431 (Compressor parts) and 1 W11506619 (Compressor parts)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78213
Garry
Job Details: 06/02/2022
Customer complaint of no ice production, water leaking from refrigerator, and cooling issues. Found Compressor drawing 2.4amps ac, faltering performance of Ice Box and RC Evaporator Fans, and evaporator drain issues in both compartments. After discussing repair costs with customer, the decision has been made to replace the unit.Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kingsville, TX 78363
Adam
Job Details: 06/02/2022
According to the information I have on file it does show that the product is out of the manufacturing warranty and when I contact the customer to find out specifics customer states he knows the product is under one year old but also unable at the time to produce a receipt showing purchase date. I informed customer that he would have to produce a receipt that shows purchase date for under one-year manufacturing warranty in order to continue with work order and not be billed for service. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 06/02/2022
Let the unit would deliver water for a few seconds and then start stuck ring remove filter found that this resolved the issue replace filter back in which seemed to have purged all the air out unit is now delivering water as it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Douglas H.
Job Details: 06/02/2022
Last trip found faulty motor. Replaced sump and motor assembly to resolve the issue. Unit is functioning properly now. No further issues at this point. Educated customer on clean cycle and other tips for keeping it running efficiently.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Falfurrias, TX 78355
Adam
Job Details: 06/02/2022
GPS for this location is completely wrong. Get off on rice and take a left like youre going to Ribera first left after first blinking lights. Customer concern that fridge is freezing groceries. Product has never lost cooling in a time of appointment functions were working. Replace dampener and thermostat to resolve issue.; ordrng 1 W11204060 (diffuser) and 1 W10384183 (thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78217
Chris S.
Job Details: 06/02/2022
Customer stated that dryer not working right. Tried testing it and wouldnt turn on all the time. Found issue to be thermostat fuse .; ordrng 1 WP8318268 (thermostat)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near San Diego, TX 78384
Adam
Job Details: 06/02/2022
P2 3&4 black. 120v. . Sr#7733791250. Magnetron thermistor. Customer complaint of product Having intermittent eating. Inspection of unit shows sometimes product will heat sometimes it will not call tech line to troubleshoot the issue. Tech line states that is more than likely product is overheating because the fan is not running Tech N9ne states Check voltage control board for 120 V to fan motor if that checks out to go ahead and move onto magnetron thermostat. Will need to replace control board fan assembly and thermostat to resolve issue. Job should be considered to count for labor and distance; ordrng 1 W10868513 (cntrl-elec) and 1 4375079 (magnetron thermostat) and 1 461968973761 (motor-fan)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KECD807XSS01
Near Helotes, TX 78023
Jay
Job Details: 06/02/2022
Customer has paperwork with different serial and model numbers thats in warranty. Id tag on machine reflect the the serial and model numbers attached in picture. According to tag unit is out of warranty. Customer said they were going to call whirlpool and figure whats going on. Cxc did see a second file but would not go into it since the it was not the numbers on the id tag. SR Number-7733794682, Shephatiaa
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Portland, TX 78374
Michael
Job Details: 06/02/2022
The refrigerator temperature is at 56 degrees, amps leveled off at .89 amps, the compressor is starting up properly and sounds normal, low on Freon. Sealed system issue, advised the customer of the fees, they are wanting it repaired sooner, they will call back if they want us to make the repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/02/2022
Thawed out freezer. Replaced evap motor and harness. Unit is good to go.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Corpus Christi, TX 78412
John L.
Job Details: 06/02/2022
Installed dispenser, issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KEBS107SSS04
Near San Antonio, TX 78216
Garry
Job Details: 06/02/2022
Customer complaint of irregular oven operation - not heating beyond 300F in Bake/Preheat and overheating in Convection. Previous visit found stored fault code F6E0(Lost Communication). As per tech sheet, replaced ACU (WPW10119143). Also replaced faulty Bake Element (WPW10207398). Returned unit to operation and unit is testing good. Job complete, no further issues at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS
Near Port Aransas, TX 78373
John L.
Job Details: 06/02/2022
Found hood light not powering off, this is causing bulbs to burn out every time. Issue with relay on control panel. Will need to replace to resolve this.; schdld next appmnt for 6/9 THU !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 06/02/2022
Customer stated unit 3rd level rack catches the 3rd level spray arm when pulling it out and pushing in. Found cause to be top of tub pushed slightly inward. Appears as if someone leaned on the the top of the unit causing issue. Managed to push the top of the tub back into place to resolve the issue. Unit is now functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Sinton, TX 78387
Michael
Job Details: 06/02/2022
The light switch is broken and the gasket was pulled away. Pushed the gasket back in place, opened and closed the door several times, its holding in place at this time. Ordered the switch and rescheduled the customer ; ordrng 1 W11123941 (Switch) and 1 279368 (Adhesive)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/02/2022
Installed new control. Unit powering on. Front left burner not working. Will need new element. ; ordrng 1 W11396790 (Element)
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 06/02/2022
Customer stated unit filled and locked the door on its own. Managed to get unit to unlock and cleared all the water out of the drum. Found cause to be faulty inlet valve. Customer wishes to proceed with repair, ordering inlet valve to resolve this issue. Customer elected to pay all costs up front. Scheduled for soonest availability. ; ordrng 1 WP8181694 (Inlet valve)
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFTR2032TPO
Near Floresville, TX 78114
Daniel
Job Details: 06/02/2022
Customer stated parts had arrived and were ready to be installed. Could find no previous history on us being out. Talked to KW and she said job was assurant so I could proceed but to document parts installed. Found that evap fan never kicked on. Installed evap fan motor with new fan blade. When unit was plugged back in evaporator fan now kicked on as needed. Unit now functioning as designed.Evap fan motor 242077705Evap fan blade 242219302 ; used 1 242077705 (Frigidaire evap fan motor), and 1 242219302 (Frigidaire evaporator fan blade) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 06/02/2022
Last trip found faulty Evap motor and broken air duct. Replaced both parts to resolve the issue. Also cleared all ice off Evap to allow unit to function properly. No further issues at this point. Unit is under warranty.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/02/2022
Replaced inlet valve. Found water not getting to icemaker or dispenser. Found reservoir frozen solid. Thawed out reservoir. Unit is functioning normally at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78254
Richard G.
Job Details: 06/02/2022
Customer complaint is that all of the lights on the control panel are lit up and the unit is not responding. Verified issue. Reset does nothing to fix the issue. Ordering controls.; ordrng 1 W11561182 (Control panel) and 1 W11569437 (W11569437) and 1 W11481116 (Encoder) and 1 W11481108 (Control)
We serviced a
SAMSUNG WASHER
Model WF42H5200AF/A2
Near San Antonio, TX 78254
Richard G.
Job Details: 06/02/2022
Customer complaint is that the unit is giving an se code and not working. Verified issue. Tested out unit and found issue with drain pump and control. Ordering drain pump and control.; rqstng P&A on 1 DC97-18150F (Drain pump) and 1 DC92-01803C (Control), states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/02/2022
Our customer has a problem with the load and go leaking detergent. No errors in diagnostics. I ran through quick service cycle. I spoke with Joel, Senior Technician at Whirlpool for guidance. He explained that if the drawer is opening between each load that it will leak soap because the entry point is being disconnected. If not we need to replace the whole load and go. They have not been opening it between loads. SR# 7733789447. Parts ordered.; ordrng 1 W11321010 (Dispenser Load and Gp) and 1 W11318830 (Tank)
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near San Antonio, TX 78254
Richard G.
Job Details: 06/02/2022
Customer complaint is that the unit will not finish drying and will just shut off. Found issue with controls. Ordering controls.; rqstng P&A on 1 DC97-18078A (Control) and 1 DC41-00142E (Control), states that autho needed
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS05
Near San Antonio, TX 78212
S
Job Details: 06/02/2022
Upon arrival replaced faulty wave guide board with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78230
Jim G.
Job Details: 06/02/2022
This is a known issue and according to techline a fix is in the works wrt to a new washtub ring.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78216
S
Job Details: 06/02/2022
Upon arrival customer stated unit would not drain and left a nasty foul odor. Tested the unit and verified a faulty drain pump. Removed drain pump trap and found several bra pads and Bobby pins as well as build up. Cleaned trapped and replaced drain pump. Tested unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78255
Garry
Job Details: 06/02/2022
Customer complaint of unit shaking violently during operation. Arrived to find severe damage to unit, including basket/tub assembly being wedged underneath rear access panel to the extent that the assembly no longer hung plumb inside of cabinet. Cabinet damaged to the extent that feet no longer sit level on floor. In order to repair this unit, new cabinet, basket, tub, balance ring, leveling feet, lower harness, drain tube assembly, drive assembly cover would all need to be replaced. Spoke to Techline and CXC (SR#7732679581 Austin/Cynthia) and was informed that WPL would not be covering repairs. Customer advised he would be calling WPL. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78254
Jay
Job Details: 06/02/2022
Moved fridge and there was some dead bugs. Removed cover to access replaced inlet valve and machine compartment is covered in bugs. Customer states that they had a exterminator out recently but could not show receipt. Advised customer receipt.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Garry
Job Details: 06/02/2022
Customer complaint of washer not completing cycle. Previous visit found faulty Actuator, as well as worn Belt and Splutch. Replaced Actuator (W10913953), Drive Belt (W11239857), and Splutch Kit (W10721967) to resolve issues. Calibrated unit and machine is testing successfully. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG114SVQ0
Near San Antonio, TX 78216
S
Job Details: 06/02/2022
Contacted customer and advised customer of sc and labor charge. Customer wasnt aware of the charges and was not happy about it. Customer stated they would go else where for repair. Moving on to the next call. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/02/2022
Our customers bake and broil are not heating but the cooktop is. I found that that the power cord was not installed correctly on the red wire. It was loose and all wires were canted. This caused an arc on the wiring harness and power cord. The red line to the cooktop is charred as well. I have left the unit unplugged for safety. We will need to replace terminal block, main wiring harness and power cord. I documented with Senior Technician Andrew from Whirlpool SR# 7733787841. I explained to our customer that the power cord is not covered under warranty. Parts ordered.; ordrng 1 W11458883 (Main Wiring harness) and 1 PT500 (Power cord) and 1 WPW10245259 (Terminal block) and 3 WP3400029 (Nut)s and 1 WPW10281322 (Connector)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near San Antonio, TX 78217
Chris S.
Job Details: 06/02/2022
Customer stated that dryer taking two cycles to dry. Found issue to be clogged in vent hose in wall in apartment. Customer theyre gonna need to get maintenance to go out there and blow out the line to clear it out so that moisture can get out and drive to work properly. Told customer if issue persists after maintenance cleans out vent hose and wall call back.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/02/2022
I removed the previous cooktop and installed a new cooktop. Job complete. program name: One Stop.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 06/02/2022
Customer and myself confirmed new part is actually new. Replaced unit drum to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78201
Garry
Job Details: 06/02/2022
Customer complaint of slow ice production. Previous visit found Ice Tray Thermistor to be open. Replaced Icemaker (W11546935) to resolve issue. Returned unit to operation and unit is testing good. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/02/2022
Upon arrival customer stated unit rc left lights not working either, replaced upper left module to resolve the lighting issue for freezer and upper lights. Found lower left module to be at fault for the rc left and lower right lights. Replaced module. Upon reinstalling module left side lights turned off, removed module and lights came back on. Appears to be a wiring issue when light module fully inserted. Managed to get light in place to allow light functionality. Parts under 1yr part warranty. Did this as a favor due to the previous unfortunate situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78201
Garry
Job Details: 06/02/2022
Customer complaint of icemaker not producing ice. Ordering Icemaker (W11455232) to address issue. Part showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11455232 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78249
Sebastian
Job Details: 06/02/2022
The control is bad due to investigation, customer to get new unit
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78233
S
Job Details: 06/02/2022
Upon arrival switched out faulty rear burners with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 06/02/2022
Replaced scroll fan due to not turning on during test. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Sebastian
Job Details: 06/02/2022
Icemaker plate was not snapped on correctly causing teeth to bind, also unit not plugged in all the way, corrected issue
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2730DS03
Near Helotes, TX 78023
Sebastian
Job Details: 06/02/2022
#8888replaced glass customer inspected and signed off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Douglas H.
Job Details: 06/02/2022
Last tech found issue with SS. Confirmed issue to be ceasing compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling more efficiently upon testing. No further issues at this point. Part is under 1yr part warranty.
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near San Antonio, TX 78250
Jim G.
Job Details: 06/02/2022
Replaced gearcase and belt. Hub is needed. Will return to replace. ; schdld next appmnt for 6/3 FRI !
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Helotes, TX 78023
Sebastian
Job Details: 06/02/2022
Small pieces on ice makers seem to be broken ordering new ice maker also ordering Ben as the customer is having interminant issues with the crust ice appears to be working at the moment But the bin does struggle to be pushed in and engage into the solnoid actuator; rqstng P&A on 1 DA97-07365G (Icemaker) and 1 DA97-11117A (Ice bucket)
We serviced a
SAMSUNG WASHER
Near San Antonio, TX 78221
Jesus C.
Job Details: 06/02/2022
Tested unit. Not draining. Found impeller slipped on drain pump. Fixed impeller. Now draining. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Kerrville, TX 78028
Drew
Job Details: 06/02/2022
Upon arrival received error code F8e4 f9e2. Took out drip tray and found water in tray which engages the float switch making the f8e4 error code, and would stop the unit from draining properly making the f9e2 error code. Ran unit multiple times on test mode and residual soap was left over and over. Issue was too much soap in unit causing suds to overflow into drip pan. If issue arises again send back with bottom seal and gasket
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kerrville, TX 78028
Drew
Job Details: 06/02/2022
Upon arrival received error code f7e4 indicating basket re engagement failure, f0e5 indicating off balance load, f6e3 indicating a miscommunication between boards, and f0e3 indicating overloaded unit. Called tech line spoke with Austin received Sr 7733792862. Ran multiple tests. Was told to order Acu, harness, and clutch, ui. All parts are OOS. Customer was highly upset due to us canceling an appointment to order the wrong parts (strike, inlet valve). ; ordrng 1 W10754448 (clutch) and 1 W11568984 (Harness) and 1 W11478526 (Ui) and 1 W11419171 (Acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Kerrville, TX 78028
Drew
Job Details: 06/02/2022
Upon arrival found start device clicking. Replaced start device thinking that was the issue, compressor didnt start. Called tech line spoke with Scott received Sr 7733791226. After a few tests was told a piston in the compressor was seized up. Amp draw was at 8-9 amps. Ordering compressor but it is OOS so are couplers ending in 425, 431.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430DS02
Near Ingram, TX 78025
Drew
Job Details: 06/02/2022
Upon arrival realtor met me at the residence, inquired about warranty as it showed none in my end. He was under the impression that unit did have warranty. Called customer to inform them about non warranty. Customer stated they had warranty, advised to contact company to discuss warranty info. And if we were dispatched back out under warranty then we would be charging service call. Did find faulty ui while I was there, if under warranty its needed to complete repair. If not under warranty would need to discuss cost with customer prior to ordering it. No further issues at this point
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS2
Near San Antonio, TX 78209
Garry
Job Details: 06/02/2022
Customer complaint of oven taking too long to preheat. Found issue to be faulty Regulator Valve. Ordering Regulator Valve (W10861656) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10861656 (Regulator Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78254
Richard G.
Job Details: 06/02/2022
Customer was not aware of the costs for oow, does not wish to proceed with service.
We serviced a
SAMSUNG DRYER
Model n/a
Near San Antonio, TX 78254
Richard G.
Job Details: 06/02/2022
Customer states the appointment was supposed to be canceled. Closing job.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near San Antonio, TX 78250
Richard G.
Job Details: 06/02/2022
Customer complaint is that the unit is still leaking, but intermittently. Inspected unit, but could not locate a for sure location for leaking. Ordering door parts, and seals.; ordrng 1 W11461694 (Panel) and 1 W11178521 (Badge) and 1 W11559689 (Inner door) and 1 W11606677 (Seal) and 1 W11412300 (Dispenser assy) and 1 W11412696 (Seal) and 1 W11483553 (Gasket) and 1 W11414078 (Seal) and 1 W11550169 (Drip tray) and 2 W11025986 (Funnel)s and 2 W11025988 (Funnel extension)s
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78252
Richard G.
Job Details: 06/02/2022
Customer complaint is that the unit is overflowing and wont stop filling. They found the floor flooded because of this. Entered diagnostics and found error code F8E1, long fill. Replaced control and inlet valves. Tested to complete unit is good to go.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFTR2021TW5
Near Castroville, TX 78009
Richard G.
Job Details: 06/02/2022
Customer complaint is that the refrigerator is not cooling at all. Verified issue. Found start device not functioning. Ordering start device and capacitor.; ordrng 1 241941005 (Start device) and 1 297286803 (Capacitor)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Floresville, TX 78114
Jesus C.
Job Details: 06/02/2022
Tested unit. Good frost pattern. Ran normal cycle. Dropped two sheets of ice. Called tech line. Might be intermittent issue with water level sensor. Will order and replace pump. Sr 7733747884. ; ordrng 1 W11542867 (Pump)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bigfoot, TX 78005
Jesus C.
Job Details: 06/02/2022
Installed new acu and Ui. Still having issues. Called techline. Suggest break in harness. Will need new harness. Sr 7733747608; ordrng 1 W11164044 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Floresville, TX 78114
Daniel
Job Details: 06/02/2022
Customer reported water leaking from top left corner of unit. Upon arrival found that water was dripping from the vent area when in use. Replaced vent and tested unit. Unit now functioning without any leaking. Let customer know unit might have a couple drips from vent after completing a cycle but thats normal as long as its not excessive leaking as it was. Unit functioning as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/02/2022
Wrong adjuster ordered. Will order correct adjuster. Will order new clip as precaution. ; ordrng 2 WPW10546503 (Adjuster)s and 1 W10195840 (Clip)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS00
Near Floresville, TX 78114
Daniel
Job Details: 06/02/2022
Returned with parts to repair. Installed new interface. Tested unit with door switches pushed in to make sure fans kicked on. Fans now kicked on as needed. Let customer know to keep an eye on temperature after the first 24-48 hours to make sure temp is up to par. Unit now functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Schertz, TX 78108
Chris S.
Job Details: 06/02/2022
Replaced console first tested unit everything working properly..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cibolo, TX 78108
Chris S.
Job Details: 06/02/2022
Replaced control board UI and cooling fan tested unit everything working properly no error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Von Ormy, TX 78073
Jay
Job Details: 06/02/2022
Found ice built up over air ducts. Frost pattern looks normal. Cleared ice. Checked resistance of thermistor, its ol. Replaced thermistor. Unit testing ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Cibolo, TX 78108
Chris S.
Job Details: 06/02/2022
Customer stated that inside range oven bottom was slanted. Found issue to be bottom plate was not installed correctly. Fixed plate tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Floresville, TX 78114
Daniel
Job Details: 06/02/2022
Unit out or warranty. Customer reported ice maker not functioning. Upon arrival found that ice maker was not able to be removed due to fill tube being frozen. Thawed out fill tube with steamer and removed ice make. Once ice maker was removed I still felt ice all the way up into the fill tube. Throughly thawed out fill tube with steamer and re installed ice maker to see if ice maker would harvest. Ice maker harvested as filled as needed. Added perma gum around the top of fill tube to prevent any condensation that would eventually freeze up the fill tube again. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78213
Jim G.
Job Details: 06/02/2022
Icemaker is visibly broken. New icemaker is needed. Customer has a five year warranty. ; ordrng 1 WPW10300024 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Floresville, TX 78114
Daniel
Job Details: 06/02/2022
Customer reported clothes still wet when cycle ending. Upon inspection found drain pump as well as all drain hoses severely clogged with slime/calcium buildup. Replaced drain pump and cleared out all hoses of any slime/calcium. Tested unit. Unit now drains a lot better and more thoroughly than it was before. I know unit was not draining properly because when I removed old drain pump there was still a lot of water in the tub that had never drained out. Unit now functioning as designed.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCGS956ESS02
Near Pleasanton, TX 78064
Daniel
Job Details: 06/02/2022
Returned with parts to repair. Installed new flame spreader and burner caps. Tested burner but burner still did not ignite properly. I could smell gas so I know that gas is being released properly. I would have to replace burner base but I would need a helper to remove cooktop from counter. Rescheduling for 6-9-22 with a helper.; ordrng 2 W10554297 (Spring)s
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Universal City, TX 78148
Chris S.
Job Details: 06/02/2022
Customer stated that washer would run properly but at the end of cycle closthes would still be wet. Found issue to be bad gearcase. Customer doesnt want to go thru with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78242
Jay
Job Details: 06/02/2022
F9e1, f0e0, f2e1 codes were found. Looked under machine and found lower harness out of its socket at drain pump. Ordering lower harness. ; ordrng 1 W11130932 (Lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jay
Job Details: 06/02/2022
Unit is it cooling either side. Frost built up in rear panel. Unit is getting 120v but control is not putting out 120. Ordering board. Out of stock customer is aware. ; ordrng 1 W11558182 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Boerne, TX 78006
Drew
Job Details: 06/02/2022
Upon arrival unit was off, visually ice melting. Turned on unit to attempt to replicate noise issue. Noise was not present. Went into test mode to force cooling mode on, could not replicate noise. I believe the noise is coming from ice build up and a evap fan hitting it but since unit was turned off unable to replicate and thermistors tested fine. Told customer to leave unit on and to take a video when it happens, then she can turn it off as needed due to noise. Advised next visit to have video and to turn on unit a few hrs prior to us coming out so we can see what noise is present. customer said shed call us when the noise happens again with a video. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Converse, TX 78109
Chris S.
Job Details: 06/02/2022
Customer stated that left front burner not working. Found burner terminal and wires burnt need new wire harness and burner also switch. Quoted P&L 614.97 Customer wants to see if whirlpool will cover whole repair but if not she doesnt wanna go thru with repair.; ordrng 1 W10823727 (elmnt-surf) and 1 W11134603 (harns-wire) and 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near San Antonio, TX 78205
Garry
Job Details: 06/02/2022
Customer complaint of DW keypad not responding to touch inputs. Arrived and confirmed customer complaint. Verified proper power, polarity, and wiring. Disassembled UI Panel and addressed harness connection between HMI and ACU. Removed and reinstalled Door Switch and cleaned & reestablished harness connection in question. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Victoria, TX 77905
Michael
Job Details: 06/01/2022
Installed the facia, tested the appliance, its heating and working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78402
Adam
Job Details: 06/01/2022
New pump and motor tested unit several times to ensure there was no more leaking. Issue resolved
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX00
Near Beeville, TX 78102
Adam
Job Details: 06/01/2022
Sr#7733780610. customer complaint of icemaker not producing ice. Trying to run icemaker through diagnostic test 120 results in almost no function. Replaced icemaker complete with harness and motor and again tested unit through test 120 again with no results. Call tech line to troubleshoot issue tech line states if you have already replaced icemaker harness then the control will need to be replaced . Order and control and icemaker to resolve issue. Also requesting helper will need to access top portion of refrigerator and a second pair of hands would be a great help.; ordrng 1 W11043308 (Control) and 1 W10826573 (icemaker) and 1 W10909591 (Icemaker parts)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Victoria, TX 77905
Michael
Job Details: 06/01/2022
The customer said water went everywhere after a small wash cycle but hasnt happened since. I filled the tub with water manually, no visible leaks from the tub, when it drained the water you could hear the drain line fill up but not enough water to spill over. Calibrated and performed a quick wash diagnostics, completed with no issues, the appliance is working normal. Advised the customer the drain line sounds like it may have obstruction in it and need to be cleaned out.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Victoria, TX 77904
Michael
Job Details: 06/01/2022
The freezer was full of ice and frost, removed the the door and drawers, broke off all the ice, cleaned it all all up and put drawers and door back in place, making a good seal, no air leaks. The ice maker isnt making any ice, tested the ice maker, test past, tried the fill test, you can hear the valve activate but not receiving water. Ordered the inlet valve and rescheduled the customer.; ordrng 1 W11220375 (Cap) and 1 W11535162 (Dual valve)