Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1828 customer reviews

slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced harness in evaporator replaced UI and control tested all operations normal advised of survey.

Near Showdown Path, Selma, TX 78154
Steven G.

Steven G.

WASHER AMANA NTW4600VQ1 "After checking washer again found all components working except water valve kept filling after agitation started, washer will need a new valve set up for tomorrow and will be picking up part at APD;"

Near Live Oak Pass, San Antonio, TX 78244
Steven G.

Steven G.

REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found bad meat pan crisper, replaced crisper checked ok."

Near Linkview St, San Antonio, TX 78240
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Unit stoped freezer last Wednesday than started back up again a couple of days ago. Unit is freezer now, so issue more than likely control board and UI. Customer requesting afternoon appointment. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11340158 (Ui)"

Near Braun Path, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Frost buildup on icemaker in fresh food section. Called Samsung tech support. Will need to order repair kit to fix issue. ; ordrng 1 DA82-02675A

Near Cincinnati Ave, San Antonio, TX 78201
Richard G.

Richard G.

RANGE WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen has lines and they cannot use unit. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONTROL PANEL)

Near Virgil Path, San Antonio, TX 78245
Douglas H.

Douglas H.

WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)

Near Fox Briar Ln, Boerne, TX 78006
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)

Near Woods of Boerne Blvd, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Unit needs complete new door spoke to AE this onestop and Whirlpool bills builder ordered all parts for door call when they come in no ETA on glass. Builder upset that parts are not here today advised customer that they have to be ordered in.; ordrng 1 W10761014 (trim-door RIGHT) and 1 W10761018 (trim-door LEFT) and 4 W10831019 (screw)s and 1 W11159620 (GLASS) and 1 W11178521 (NAMEPLATE) and 1 W11219379 (GLASS DOOR) and 2 W11379944 (BRACKET)s and 1 W11398742 (HANDLE) and 8 WP355214 (screw)s and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 4 WPW10031790 (screw)s and 4 WPW10200660 (screw)s and 4 WPW10278991 (insulation)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10316950 (frame-wndw)

Near Ranahan Pass, , TX 78109
Shawn W.

Shawn W.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC7AS04 Unit receiving 240 VAC at receptacle. Found that the thermal fuse had an open line. Replaced thermal fuse. Set clock.Checked operations on bake and broil element. Unit functioning as designed.

Near Fox Knoll, San Antonio, TX 78247
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Replaced condenser motor as it was not running previously. Other tech replaced control, start device and capacitor. I’ve replaced power wiring harness and freezer harness. Still no cool. voltage tested good, getting correct htz. 0 amp draw and 0 watts being pulled. Ordering compressor.; rqstng P&A on 1 W10507884 (compressor), states that autho needed"

Near SW Loop 410, San Antonio, TX 78245
Christian G.

Christian G.

WASHER WHIRLPOOL CET9100GQ0 "Issue stated: unit displaying F74 error code and won’t run. Confirmed after arrival. Put unit into diagnostics, error code is a COM. lost to U.I. Error. Reset code and ran unit into tests cycles. Unit currently operating as intended. If issue persists, will need to order UI Control."

Near Northwest Pkwy, San Antonio, TX 78249
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit out of balance and makes a squeaking noise. Found cause to pedestal slightly unlevel. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.

Near Bella Rose, San Antonio, TX 78256
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.

Near Tiltwood Ct, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4855HW1 Found F8 E1 error tested valves bad inlet valve. Replaced with truck stock recalibrated and tested all operations normal normal advised of survey; used 1 W11210459 (VALVE) from stock

Near Saint Hedwig, TX 78152
John L.

John L.

WASHER MAYTAG MVWB855DC3 "Installed both components, unit turns on but will not allow selections. New Control board that was received seems to be defective causing issue with non-selection will have to order board and replace to resolve. Tried old board, but it does not power on.; ordrng 1 W11105151 (cntrl-elec)"

Near Mead Rd, Victoria, TX 77904
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX505ESS2 Inspection of unit does not show any error codes. But manually cycling through functions shows water valve chopped off to slow trickle and drain pump has audible screeching noise as well as Greg cutter has visibly broken wire. Replace these three components to resolve issue; ordrng 1 W10489125 (pump) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)

Near Channel Vista Dr, Port Aransas, TX 78373
Jesus C.

Jesus C.

WASHER WHIRLPOOL n/a Contacted maintenance supervisor Joseph to authorize service on washer. Tested washer. F3E1. F8E1. Pressure switch is good. Good water from hot valves. Weak water flow from cold valve. Found water from supply line has weak pressure. No issues with washer. Issue caused by low water from the wall. Advised maintenance supervisor of issue. Job complete.

Near Ingram Rd, San Antonio, TX 78245
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ "Sr# 7727743181. Customer complaints same as before icemaker not producing ice/harvest. Tech line suggests raising freezer door to better strike rocker switch or inspect door for sway or depression in liner where door would normally strike rocker switch. Adjusted door as tech line suggests but re-ordering freezer door water valve and icemaker to resolve this issue. Job will require authorization; rqstng P&A on 1 12466105 (switch,rocker arm) and 1 W10420083 (valve) and 1 W10443320 (gasket-fip) and 1 W10793298 (icemaker) and 1 W10890615 (dor-fip)"

Near Hugo Dr, Corpus Christi, TX 78412
John L.

John L.

WASHER WHIRLPOOL MVWC465HW2 "Installed componentRecalibrated unit, and ran a test using normal cycle to check progression of cycle. Unit ran as designed, made it past wash without issue."

Near Mendocino Dr, Portland, TX 78374
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed components, issue resolved."

Near Charleston Dr, Victoria, TX 77904
John L.

John L.

WASHER MAYTAG MVWC465HW2 "Installed pump, recalibrated unit and issue has been resolved."

Near N Navarro St, Victoria, TX 77901
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows low volume of water input. Replaced water valve to resolve issue.

Near Brooks Dr, Corpus Christi, TX 78408
Adam H.

Adam H.

MICROWAVE JENN-AIR JMC2430DS00 Inspection of unit shows no display but cavity light does have power and is lit. Switching breakers on and off as resolved issue but no error codes were found. Issue resolved

Near Green Jay Ct, Corpus Christi, TX 78414
Uriah B.

Uriah B.

BTM FRENCH DOOR- WHIR WRX986SIHZ00 "Buttons are no longer making any noise. Turned chime back on using UI, holding “ice/water” and “measured fill” for three seconds. Freezer light is out. Replaced FC light. All checks ok. Cx claims that unit is in warranty. Cx to call Lowe’s to get dispatch.; used 1 W11205083 (LED MODULE) from stock"

Near Blackwater Ridge Ln, Union Hall, VA 24092
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW5105HW0 Cx instruct on how to turn on fabric softener. Showed how settings work and how the water button functions.

Near N 22nd St, Wytheville, VA 24382
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS325FDAW04 IM housing broke interfered with harvest. Needed new IM. Replaced with truck stock 4317943. Ran harvest and all checks ok including fill. ; used 1 4317943 (ICEMAKER.) from stock

Near N Fork Rd, Elliston, VA 24087
Colton B.

Colton B.

TRASH COMPACT KITCHEN AID n/a Issue was that the trash compactor door would not stay closed. Removed trash from rails to resolve issue. Door now closes well. Customer’s son was home and did not have a form of payment. Left office number and told customers son that he would have to call them to pay. Leaving job open until payment is collected. ; O-emld tckt

Near Oakwood Rd, Little Rock, AR 72205
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Inspected unit found multiple issues with unit,found unit not defrosting,unit would perform service diagnostics for any testing,also found water overflowing from icemaker when filling,diagnosed to need icemaker,main control,fill valve and icemaker; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10179146 (valve-inlt)"

Near Helen St, Conway, AR 72034
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS325FDAW02 Issue is a bad light bulb in freezer. Ordering new one to resolve issue. Part is PSP. Collected cost of part. ; ordrng 1 WPW10515057 (LIGHT )

Near Vinson Ct, Little Rock, AR 72205
Colton B.

Colton B.

DRYER MAYTAG MEDB835DC4 Issue is that dryer is not heating. Found OL reading on the thermistor. Did not have part on van. Ordering and returning. ; ordrng 1 WP8577274 (THERMISTOR )

Near Cresthaven St, Conway, AR 72034
Colton B.

Colton B.

ICEMAKER KITCHENAID KUIX305ESS1 "Issue is no ice production. Went through diagnostics, all components seem to be working proper. Issue believed to be that unit is low on refrigerant. No frost pattern on evaporator after 5 minutes. Evaporator thermistor checked good in diagnostics. Quoted customer for recharge and labor."

Near Mellon St, Little Rock, AR 72207
Colton B.

Colton B.

RANGE JENN-AIR JES1750ES0 "Issue is that oven will not preheat. Replaced controller board, did not resolve issue. Checked continuity on oven sensor, readings were in line with what they should’ve been. Finding issue to be a bad bake element. Ordering and returning. ; ordrng 1 W10779716 (BAKE ELEMENT )"

Near Abinger Ct, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Replaced compressor due to unit not cooling, tested unit operation checks ok"

Near Harvard Ave, Conway, AR 72034
Doug M.

Doug M.

DRYER WHIRLPOOL WED4815EW1 "Inspected unit for not starting,found when pushing start button motor humming,tested incoming voltage checked ok,removed drum,held push to start button until motor started,tested incoming voltage under load found l1 to neutral would drop to 35 v,l2 to neutral would ramp up to 208v,called tech line,tech said this a voltage issue from house per #7727741669 file number,customer to call an electrician"

Near Gold Lake Cir, Conway, AR 72032
Colton B.

Colton B.

ICEMAKER KITCHENAID KUIX505ESS2 Issue was that unit would drop power. Replaced drain pump to resolve issue. Unit tested good.

Near Johnson Ranch Rd, Little Rock, AR 72223
Justin  R.

Justin R.

ICEMAKER (STANDA KITCHENAID UADA15IMS00B "Turned unit on, ice maker called for water. Will have customer monitor to see if it makes ice."

Near Rustlers Trail, San Antonio, TX 78245
Justin  R.

Justin R.

DRYER MAYTAG MEDB725BW0 "Checked on unit, customer had her son fix it. She showed me the part he replaced WP8544742 unit is good to go"

Near Browning Bluff, San Antonio, TX 78245
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHB2 Tested dishwasher. No water to tub. Found wiring to water valve was damaged. Fixed wiring. Water valve is on. Good water to tub. No further issues. Tested to complete.

Near Comanche Crossing, San Antonio, TX 78224
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT111SFDB04 Installed new start relay. Tested unit. Compressor turns on. Compressor is staying on. Full frost pattern on evap. No further issues. Job complete.

Near E Edmonds St, San Antonio, TX 78214
Jesus C.

Jesus C.

FREEZER WHIRLPOOL WZF34X18DW02 Installed new thermistor. Tested unit. Unit is cooling. Having intermittent issues turning cooling off and on from control box. Unit is cooling properly. Advised customer of issue with control not related to defrost isssue. Customer is going to decide whether to replace control box or not at a later date. No further issues with the unit. Collected payment for parts and labor. Job complete.

Near Tuscany Dr, San Antonio, TX 78219
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced damaged diffuser, tested to complete."

Near Novacek Blvd., San Antonio, TX 78254
Christian G.

Christian G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit being replaced.

Near Ranch Bend, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found faulty compressor, 3 way valve and EVAP fan. Replaced all parts to resolve the issues. Unit performing as designed now. No further issues at this point. SS parts and labor covered per Sb web. Collect part cost for EVAP fan."

Near E Bandera Rd, Boerne, TX 78006
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived at home. Customer states he has a warranty with Best Buy. No extended warranty dispatch. Advised customer that we cannot service unit unless a dispatch is provided from warranty company. Customer is going to contact Best Buy. Complete.

Near Lambeth Dr, San Antonio, TX 78228
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced console. Issue resolved.

Near Mountain Pl, San Antonio, TX 78259
Steven G.

Steven G.

DRYER MAYTAG MEDB835DW4 "Checked dryer found door latch broken, replaced door latch checked operation unit working properly now"

Near Falcon Crossing, Cibolo, TX 78108
Justin  R.

Justin R.

ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Found unit iced over, compressor is running hot. Unit wasn’t running upon arrival, felt the bottom panel which was super hot to the touch. Spoke with SG and suggested I get a thermostat for unit, will order ice maker as well. 80-54372-00 part number for ice maker. Cannot find thermistor for unit. ; ordrng 1 80-54372-00 (ICE MAKER )"

Near Rustlers Trail, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer ran diagnostics no issues. Unit is working as designed.no error codes found during testing or operation.Job complete

Near Roslyn Ave, San Antonio, TX 78204
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Sealed liner and cabinet for FC and RC tested unit all operations normal.

Near County Rd 229, Falls City, TX 78113
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced power cord due to tear on main cord. After replacement unit began working as designed. No issues no error codes found. Tested to complete.

Near San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced ice maker on refrigerator ice maker working as designed. No error codes found during testing or operation of ice maker or refrigerator. Job complete.

Near Crooked Creek Dr, Pleasanton, TX 78064
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9150WW01 "Calling techline due to UI not lighting up. Spoke with Leon, he stated based on what’s going on that it’s likely that the UI and main control are faulty brand new. Re ordering UI and electronic control to resolve the issue. 7727714828 Spoke with AE about this. She is going to attempt to get the parts expedited again. ; ordrng 1 WPW10325312 (CONSOLE ) and 1 WPW10525369 (CONTROL)"

Near Heritage Trail, Boerne, TX 78015
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Unit no power. Checked for voltage at plug no voltage. Checked breaker found breaker was tripped. Likely tripped due to the storm 2 days ago. Advised customer if breaker continues to Trip to have some one check it. No further issues at this point. Yes to survey and leave behind.

Near Escondido, Boerne, TX 78006
Justin  R.

Justin R.

RANGE WHIRLPOOL WFC150M0EW3 Need part wp3148953 for back right burner. ; schdld next appmnt for 5/4 MON !

Near Phantom Field, San Antonio, TX 78253
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Last trip found faulty compressor and bin thermistor. Replaced both resolve the issue. Unit began functioning immediately. No further issues at this point. Yes to survey and leave behind

Near Clearwater Creek, San Antonio, TX 78255
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDC215EW1 Found broken timer assembly replaced timer tested all operations normal.

Near TX-97, Floresville, TX 78114
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt

Near Worth Pkwy, San Antonio, TX 78257
Jesus C.

Jesus C.

DRYER MAYTAG MEDB765FW0 Tested dryer. Noise during drum spin. Found bad pulley on motor. Replaced pulley and belt. Noise is gone. No further issues. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock

Near Hillcrest Dr, San Antonio, TX 78228
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found freezer door not sitting flush, adjusted door hinge checked operation unit is sealing properly now"

Near Linden Grove Dr, Schertz, TX 78154
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Checked refrigerator found food freezing in refrigerator section and sweating on freezer gasket, ordered damper and will add silicone to freezer ; ordrng 1 W10196393 (damper control assy)"

Near Stackstone, Schertz, TX 78154
Steven G.

Steven G.

DISHWASHER KITCHENAID KUDS01IJBS1 "Checked dishwasher found control not responding, unit will need pump and motor and control, control is no longer available, customer will buy new unit"

Near Wiltshire Ave, San Antonio, TX 78209
Steven G.

Steven G.

BEVERAGE CENTER JENN-AIR JUBFR242HL00 "Checked refrigerator found unit has leak in condenser line unit is not repairable, Talked to Whirlpool tech line SR7727699333 unit will be changed out."

Near Deer Mountain St, San Antonio, TX 78232
Jim G.

Jim G.

RANGE KITCHENAID KDRS483VSS03 Steve SR# 7727408019Parts complaint needed for part WPW10298120Membrane and main control were ruled out as an issue however the UI control is still being sent programmed improperly. We will have to inquire as to how the part should function with Marcone and if necessary WP. ; saved tckt

Near Amorosa Way, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDX655DW1 "Checked dryer found good heat coming from unit, met average temperatures, from exhaust and inside the drum. Possible issue with long dry times is vent at wall to outside. Job complete."

Near I-35, San Antonio, TX 78208
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Found open evaporator thermistor and unit needs cleaning cleaned condenser advised customer to get cleaner and run cycle. Unplugged thermistor tomset unit on timed ice making ordering new evaporator thermistor rescheduling next Thursday quoted customer paid service fee.; ordrng 1 WP2313635 (thermistor)

Near N Carroll St, Floresville, TX 78114
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL KRFC704FPS00 Installed new control. No further issues. Job complete.

Near Co Rd 579, Castroville, TX 78009
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt

Near Worth Pkwy, San Antonio, TX 78257
Christian G.

Christian G.

MICROWAVE OVEN KITCHEN AID KEMS309BSS00 "Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Installed new inverter. Unit still not working properly. Switched inverter back at customers request. Customer then informed me microwave would run for a few seconds, then the timer would stop, the machine would run like it’s heating, but it wouldn’t then it would display F1E5 error code. Ordering control. Collected via check for s.call+tax). Quoted for part plus labor. Part(+tax/shipping), labor(+tax); ordrng 1 W10915648 (cntrl-elec)"

Near Ellesmere, San Antonio, TX 78257
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Unit cooling as designed, unit good to go."

Near W Loop 1604 N, San Antonio, TX 78253
Jim G.

Jim G.

WASHER WHIRLPOOL WTW8500DC5 Found no issue with lid lock. Diagnostics revealed Overload error and F8E3 error (over flow). I verified that pressure hose was properly installed from last visit and that the hose was in working condition. It appears an overload may have locked unit up.

Near Wild Peak, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5620HW0 "Installed motor seal and wheel still finding noise. Removed rear panel and front nothing loose or damaged checked drum no damage checked level unit level installed dryer repair kit with rollers and belt as well as pulley still finding noise.; ordrng 1 W10837240 (bracket) and 1 WPW10446781 (spring), used 1 4392067 (REPAIR) from stock"

Near Butter Cup Ln, Floresville, TX 78114
Tommy B.

Tommy B.

OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Swapped out fuse to resolve functional issues. Unit tested good now with no further issues at this time. Everything covered under our warranty.

Near Cool Water Ranch Rd, , TX 78624
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ice bin auger arm was seized due to ice build up. Freed up unit. Issue resolved. Advised customer as to how to maintain.

Near Windway Dr, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Called CxC Janet sr number 7727676006 she confirmed DOP unit is under warranty. Found ice maker thermistor warmer than normal temp checked and temperature at 2 degrees at ice-maker ordering new ice maker and UI with control. No eta on control call when parts in.; ordrng 1 W11294907 (ICE MAKER ) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)

Near Post Oak Pl, Floresville, TX 78114
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the unit is not making ice. Found issue to be the upper icemaker completely frozen over. Use the steam going to defrost it. No further issues at this time.

Near Ridge Rd, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE550S0HZ1 Checked range found display not working properly. Reseated connector for display but no luck. Ordering control board to resolve issue.; schdld next appmnt for 5/6 WED !

Near Elkhunter Trail, San Antonio, TX 78222
Shawn W.

Shawn W.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Client was complaining of water leaking from the front middle right of the assembly grid. Unit is making ice. Customer is concerned about the leaking. I did also notice during recirculating test water poured out front of assembly grid. I also noticed a drip every second on the right front. I ran the diagnostics through recirculating pump without the filter and it did not leak. I reset the filter and did the same with no leak. Ran the unit on max ice with door open to ensure it is no longer leaking. Unit is fully operational.

Near Turquoise Sky, San Antonio, TX 78261
Jim G.

Jim G.

WASHER MAYTAG MVWB855DC3 Replaced suspension. Issue resolved.

Near Pattys Way, Spring Branch, TX 78070
Tommy B.

Tommy B.

DRYER AMANA NED4655EW1 Customer stated the unit is making a loud thumping noise. Swapped out dryer repair kit to resolve it. Issue not fully resolved at this time. The drum is bumping against the back panel.; ordrng 1 W10899578 (drum)

Near Baethge Blvd, Fredericksburg, TX 78624
Steven G.

Steven G.

WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase still same issue talked to tech line Cathy advised cam may not be coming down, replaced cam still same issue ordering gearcase ; ordrng 1 W10006481 (gearcase), used 1 W10721967 (CAM) from stock"

Near Ridge Elm Dr, San Antonio, TX 78239
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Found that the door was closing fine when I arrived but I understand this can be intermittent. Noticed that the unit was not balanced correctly and that the main fresh food section doors were not closing as designed. I made adjustments to the leg leveling feet and balanced the refrigerator so all doors are functioning as designed.

Near Turquoise Sky, San Antonio, TX 78261
Shawn W.

Shawn W.

WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received error code F0E5. Of balance load. Unit is perfectly balanced by installer. Ran load test through diagnostics. All loads functioned as designed. Ran through complete quick service cycle. All loads functioned as designed. Went through all the causes for Service Pointer W11445524 Excessive Shaking, Vibration and related noise: called Techline spoke with Andrew. SR # 7727717445 We went through all possible solutions and it is installed correctly and functioning as designed. Spoke with the customer about load sizing and placing as well as detergent use and soft water."

Near Makayla Cross, San Antonio, TX 78259
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Customer needed customer instruct on how to use the produce preserver packages. Showed customer how to use and gave customer instruct. No further issues at this time.

Near Oak Hollow Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT750SAHW0 Tested unit. Not starting. Will not start diagnostics test. Having issue with door lock switch on control . Will need to replace control. ; ordrng 1 W11305297 (cntrl-elec)

Near Villa Arboles, San Antonio, TX 78228
Jim G.

Jim G.

DISHWASHER KITCHENAID KUDS40FVSS3 Reset unit. Issue resolved. Collected service fee.

Near River Hawk, Spring Branch, TX 78070
Justin  R.

Justin R.

DRYER AMANA NED4655EW1 "Element is heating properly, believe issue is still due to vent problems. Removed duct from vent and could feel plenty of air pushing out of unit. Will have customer run without vent attached while waiting on test kit. ; ordrng 1 W11224254 (test kit)"

Near Victory Cavern, San Antonio, TX 78254
Tommy B.

Tommy B.

RANGE AMANA AER6303MFS2 Customer stated the issue is the oven is not heating. Found issue to be terminal block short. Will need wiring harness to complete repair. Tech sent without parts. ; saved tckt

Near Baethge Blvd, Fredericksburg, TX 78624
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue stated by customer: refrigerator pantry drawer had ice build up behind it and could not close drawer. Called Techline and spoke to Scott who found a service pointer recently released detailing checks to ensure no frosting. W11092686E. Ran through and checked door leveling, made sure defrost thermistor was positioned correctly and secured with zip tie, checked to make sure no clog in drain and evap was sitting properly. Noticed tab was broken off cover and that air was coming in from left side door. Checked with it gun and with lighter to verify. Techline said use same reference jumper from previous ticket. Quoted customerfor part and labor. Customer stated she’d call KitchenAid as issue has been reoccurring for years. Customer paidvia card for s.cal+tax)."

Near Vanity Hill, San Antonio, TX 78256
Christian G.

Christian G.

WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Leaking from Front - Front Load Washer. Leak detection pads were left and possibly show signs of small/slow drip from front corners. Papers were folded and pushed around a bit. Ran unit through quick cycle verification test. No leaks. Unit didn’t not do cycle 12 and 13. Unit shot off after heater turned on and off. Lower Detergent drawer looks completely dry. Ran unit through rinse&spin.noticed faint water spots from top detergent drawer to side of unit. When I opened drawer water drops fell out along the side of the unit. Ordering drawer housing.; ordrng 1 W11318755 (drawer)

Near Carriage Hills Dr, San Antonio, TX 78257
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRSC503ESS00 Replaced ice maker due to tray being broken. Ran harvest cycle unit is working as designed. No error codes found during testing or operation. Good water flow into ice maker.Job complete.; used 1 W10873791 (ICE MAKER) from stock

Near Colwyn Pass, San Antonio, TX 78216
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Checked microwave found door cracked, ordering door to resolve issue. O further issues found with microwave/hood combo.; ordrng 1 W11247223 (door/mw)"

Near Monets Garden, San Antonio, TX 78218
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF540PADM3 Installed new retainer clips to toe plate tested latch ran service cycle all operations normal.

Near Ranahan Pass, , TX 78109
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FSS02 Found dent on lower portion of freezer door (Picture included). Part ordered.; ordrng 1 W10832272 (dor-fip)

Near S Glenrose Rd, San Antonio, TX 78260
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW5000DW3 "Customer was complaining of the wash not going through a whole cycle during hot wash. Found that the hot water was not turned on. I turned on the hot water. Ran diagnostics. In Fault Code Display Mode no errors were presented.Ran automatic test mode. All loads function as normal. Noticed tie cable cabinet W10339879 missing, replaced and secured to hose with truck stock. Fully operational."

Near Panola Pass, Schertz, TX 78108
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced ice maker due to ice maker stopping mid cycle. Ran harvest cycle no issues good water flow. No error codes found during testing or operation. Refrigerator and ice maker working as designed. Job complete

Near Longfield, San Antonio, TX 78248
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 Checked refrigerator found unit low on freon ordered Evaporators; ordrng 1 W10635994 (evaporator) and 1 W10683669 (EVAPORATOR )

Near Fox Meadow Dr, San Antonio, TX 78251
Christian G.

Christian G.

DRYER WHIRLPOOL WED7800XW0 "Issue stated by customer: dryer not operating at all, only flash’s sensing light. Unit had been repaired before, previously replaced thermal fuse, element, door switch and thermistor-fix. Unit had error code f24 stored. Customer replaced thermistor and thermal fuse. Pulled unit apart, heating element had signs of shorting but still showing good resistance. Ohmed out thermistor and thermal fuse and they tested good. Put unit back together and tested and unit started. Tested three times and unit began working. Collected +tax)"

Near Ridge Breeze, San Antonio, TX 78250
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KSSC48QKS02 "Checked refrigerator found leak in Evaporator ordered part is 405.78, labor 200.00, dye drier 27.59 and freon 60.00, process tube 6.00 is 699.37 plus tax.; ordrng 1 WP2306094 (evaporator)"

Near W Lynwood Ave, San Antonio, TX 78212
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFE525S0HB1 Right front and left front burners cycling too frequently. Finding issue to be thermostats in burners not functioning properly. Ordering elements to resolve the issue. ; ordrng 2 W10823729 (ELEMENT)s

Near Los Mirasoles, Boerne, TX 78015
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL GSF26C4EXW00 Arrived at location customer stated they canceled the appointments within a couple hours of making it. Issue resolved

Near Co Rd 303, Falfurrias, TX 78355
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved.

Near Co Rd 241, Concepcion, TX 78349
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 Issue stated by customer: ice forming behind pantry drawer and unit not cooling. Customer stated husband ordered and replaced diffuser. Found unit had not been defrosting. Also checked vents under refridgerator and they were blocked with dust and debris. Informed customer of routine maintinence of unit and that these two issues would definitely cause their unit to performe the way it has been. Ordering evap motor harness. Quoted Harness (part+tax/shipping) and labor(+tax). Collectedvia card for priority s.call(105.00+tax); ordrng 1 WPW10277799 (harns-wire)

Near Stormy Ridge, San Antonio, TX 78255
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 I didn’t order correct truck stock part. Ordering correct condenser motor. ; ordrng 1 W10124096 (MOTOR CONDENSER )

Near Jamestown Square, Fair Oaks Ranch, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER SAMSUNG DW80J3020US Found failing drain pump needs new pump rescheduling next Thursday need extra time unit has to be pulled and turned upside down. ; ordrng 1 DD31-00005A (DRAIN PUMP)

Near Misty Bend, Floresville, TX 78114
Adam H.

Adam H.

DRYER WHIRLPOOL WED5000DW2 Installed components tested unit issue resolved

Near E Main St, Alice, TX 78332
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28HMEDBSR "Icemaker is frozen over . Called Samsung techline spoke to Armando Reference# 7003737347 who recommended a new kit. Part number DA82-02673A includes icemaker and main board and clips, etc. ; ordrng 1 DA82-02673A (ICEMAKER SERVICE KIT)"

Near Lazy Diamond, Canyon Lake, TX 78133
John L.

John L.

DISHWASHER KITCHENAID KDTM704ESS0 "Unit was locked, unlocked and ran diagnostics. No codes pulled. Ran unit, unit is running. Issue resolved."

Near Miramar Pl, Corpus Christi, TX 78411
Shawn W.

Shawn W.

WASHER SAMSUNG WF56H9100AG/A2 "Collected service fee with a military veteran discount 102.84 unit door was loose and was displaying dE error code for door error. A switch contact error because of a deformation of the door hook or when the door is pulled by force. Was able to get the unit to run by taking the 2 screws out of the door switch cover. The switch, cover and latch lever will need to be replaced. Ordered parts.; ordrng 1 DC63-00960A (COVER-SWITCH(O);WF218,POM,T3,LIGHT GRAY,) and 1 DC63-0127A (COVER DOOR SWITCH) and 1 DC66-00326A (lever-door)"

Near Stormy Hills, San Antonio, TX 78247
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Damage to body of the units considered non-repairable. Issue resolved

Near Fort Griffen Dr, Corpus Christi, TX 78414
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF330PAHT2 Inspection of unit shows no response from control board. Checking voltage shows is good. Replaced control board from stock issue resolved tested unit all functions good to go

Near Brockhampton St, Corpus Christi, TX 78414
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Customer changed filter but flow is still slow waterworks without filter and parts previously replaced were needed. Needs new filter housing gave senior citizen discount for part no labor since i was just out here charging plus tax for part only will collect when repair complete Tuesday ; ordrng 1 W10121138 (filter housing)

Near Moonlight Meadows, Cibolo, TX 78108
Adam H.

Adam H.

RANGE KITCHENAID KSDB900ESS0 Customer had received components from whirlpool installed all three components control board Console and Assembly display. Tested unit issue resolved. I do also have core from this unit.

Near E 3rd St, Bishop, TX 78343
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF263TEAESG/AA According to Samsung support issue is refrigerator evaporator fan. Also a kit for ice maker frost over is available. Collected service fee. ; ordrng 1 DA82-02714A (SERVICE KIT) and 1 DA96-00959D (EVAPORATOR MOTOR)

Near Morningside Way, New Braunfels, TX 78133
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Cheked refrigerator found freezer cooling but not refrigerator section. Ran test 1 RC thermistor is shorted out ordering evap cover to resolve issue, also while in diagnostics ui kept getting stuck in diagnostics unable to leave diagnostics. Also ordering UI ; rqstng P&A on 1 W11330486 (UI) and 1 W11395635 (COVER EVAP)"

Near Gainesborough Dr, San Antonio, TX 78230
Uriah B.

Uriah B.

REF KITCHENAID KRSF505ESS01 "Found thermistor in fridge section not at all secured to the evaporator. Secured thermistor and put permagum around it. All checks ok. ; used 1 212643 (PERMAGUM), and 1 WP8567668 (TIE) from stock"

Near Judith Ln, Moneta, VA 24121
John L.

John L.

WASHER MAYTAG MVWC565FW2 "F0E2 oversudsF7E6 motor faultF7E7 motor not up to speedDuring testing, found issue with hot side valve. Tested all other components, no issue found. Customer was using wrong detergent for washing, explained must use detergent labeled he. Replace valve to resolve this issue.; schdld next appmnt for 5/4 MON !"

Near Brooks Dr, Corpus Christi, TX 78408
John L.

John L.

WASHER MAYTAG MVWC565FW2 "F9E1 long drainF7E5 shifter faultF0E2 oversuds Ran test on unit drain nor agitate working on unit. After further inspection found that harness to drain pump as well as actuator have broken. Causing unit not to shift into proper gear or drain. Drain pump also has damage, replace hose components to resolve issues.; ordrng 1 W10815026 (actuator) and 1 W11255099 (HARNESS) and 1 W11259498 (DRAIN PUMP )"

Near Willowbrook Dr, Corpus Christi, TX 78411
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WMH32519HZ3 Inspection of unit shows display screen partially lit all functions in commands work as intended just unable to see screen or display. Replace control and display to resolve issue; ordrng 1 W11044691 (cntrl-elec) and 1 W11044727 (cntrl-elec) and 1 W11179877 (panl-cntrl) and 1 W11179898 (panl-cntrl)

Near Treebine Dr, Corpus Christi, TX 78418
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Inspected unit, checked operating temperature in freezer and fridge. Freezer is working within proper temperatures, fridge is below proper temperatures. Which is causing the ice build up. Also gasket on fridge door at bottom corner is deformed and will not seat properly. Replace therm and diffuser as well as gasket. To resolve this issue.; ordrng 1 W10171475 (gskt door ff (gray)) and 1 W10384183 (thermistor) and 1 W10883330 (diffuser) and 1 W11207402 (CONTROL)"

Near Field Ave, Taft, TX 78390
John L.

John L.

WASHER MAYTAG MVWX655DW0 "Inspected unit, found tub not sitting straight in gearcase. Tried to readjust but wobble still occurs. Shaft from gearcase might be skewed causing this issue. Replace tub and gearcase to resolve ; ordrng 1 W10006481 (gearcase) and 1 W10586077 (basket)"

Near Terravista Trail, Victoria, TX 77904
John L.

John L.

FREEZER WHIRLPOOL MZF34X16DW04 "Inspected unit, ran tests I components does not seem to have issues with components. After looking at a unit determine that unit has a Freon leak, will order the dryer and evaporator. This should resolve issue with leak.; ordrng 1 W10574283 (evaporator) and 1 W10709968 (drier-uv) and 1 W11103760 (harness)"

Near Voss Ave, Odem, TX 78370
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC2 "Issue was F6E2 error code. Replaced console to resolve issue, unit tested good. According to tech notes, all funds were collected on last visit."

Near N Lookout Dr, Little Rock, AR 72205
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRX986SIHZ00 Freezer temp is reading at 20 degrees when set to 0. Compressor does not seem to be keeping up. Frost all over freezer compartment evap. Needs control and bimetal harness. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap)

Near Grove Ave, Christiansburg, VA 24073
Uriah B.

Uriah B.

TRIO CD KITCHENAID KRFC300EBS01 IM line will not stay seated into valve. Needs valve WPW10420083; ordrng 1 WPW10420083 (valve)

Near Juliet Ct, Roanoke, VA 24018
Uriah B.

Uriah B.

DRYER WHIR WED5620HW0 Condo unit 104. W11298841. ControlW11296383. UI consoleW11160620. Wire harness; ordrng 1 W11331275 (CONTROL BOARD) and 1 W11378949 (UI CONSOLE)

Near Bridgewater Pointe Pl, Moneta, VA 24121
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint was low ice production. Found condensation in freezer compartment. Evaporator frost pattern was good. Found that box of food had fallen behind freezer drawer, preventing it from closing all the way. After removal of the box the freezer door closed well and had a good seal. Also heard icemaker harvest and fill. Core issue believed to be that the freezer door was not depressing switch all the way, preventing fan and ice maker from working and causing condensation. Confirmed functionality of fan in diagnostics, it checked good. Told customer to monitor ice production for the next 24 hours to be sure."

Near S Arch St, Little Rock, AR 72206
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW2 Basket and drive block are rubbing against each other. Needs both and the scanner nut. ; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)

Near Duke Dr, Vinton, VA 24179
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced compressor due shorted start windings,tested unit operation checks ok"

Near Riverfront Dr, Little Rock, AR 72202
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Icemaker is slow. Needs icemaker; pckd up 1 W10882923 (icemaker)

Near Elm Ave SE, Roanoke, VA 24013
Colton B.

Colton B.

KITCHEN WHIRLPOOL KUDU03FTSS0 "Issue is a leaking dishwasher. Door seal is worn and is not covering the bottom right hand corner which is where the customer said the leak was. Ordering mew door seal to resolve issue, however I did adjust the old seal so that customer might be able to use it while part is being ordered. Gate code is 109.; ordrng 1 W11196317 (GASKET)"

Near Deauville Dr, Little Rock, AR 72223
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit for not cooling, performed service diagnostics found no cool error in test 56,test 5 compressor would not ramp up to max speed at 2.83 amps diagnosed to need main control and compressor ; ordrng 1 W10832994 (compressor) and 1 W10843055 (cntrl-elec)"

Near Bugle Ct, Little Rock, AR 72227
Colton B.

Colton B.

RANGE AMANA AER6603SFS2 "Issue was a bad terminal block. Maintenance replaced terminal block. Two burners now work, however there is no display. Ordering new control and wiring harness to resolve issues.; ordrng 1 W10908164 (CONTROL) and 1 W11171889 (WIRE HARNESS)"

Near Riverfront Dr, Little Rock, AR 72202
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4855HW1 "Issue is no spin. Replaced control, did not resolve issue. Customer had to leave so I could not rediagnose. Ordering all parts that might be at fault.; ordrng 1 W10815026 (ACTUATOR) and 1 W10832724 (MOTOR) and 1 W11395618 (CAPACITOR )"

Near S Pine St, Little Rock, AR 72205
Steven G.

Steven G.

DRYER WHIRLPOOL WGD6620HW1 "Checked dryer found noisy when running, found blower wheel had lent stuck to fins, cleaned dryer is running normal now, checked vent everything checks ok."

Near Lakeshore Dr, San Antonio, TX 78218
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator ran diagnostics, checked ice maker harvest, ran cycle twice no noises checked fill tube found calcium buildup around hose opening cleaned, believe water is spraying and causing ice buildup causing flex tray to be noisy, customer to watch and call if any problems"

Near Colonneh Trail, San Antonio, TX 78218
Steven G.

Steven G.

ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS "Checked ice maker found unit dead, checked and found bad bin thermostat, replaced thermostat checked operation unit working properly now, other ice maker is a nugget ice machine and it will need lots of work customer is thinking about it."

Near Morningside Dr, San Antonio, TX 78209
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Checked refrigerator found refrigerator and freezer door handles loose, tightened inner screws and handle screws checked operation ok."

Near Dawnridge Dr, San Antonio, TX 78213
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator found unit leaking freon, replaced evaporator vacuumed and charged unit everything is working normal now"

Near Interstate 35 Access Rd, San Antonio, TX 78224
Steven G.

Steven G.

WASHER MAYTAG MVWB855DC3 "Checked washer ran diagnostics found unit had a over load code, ran test everything checks ok, went over use of loading with customer, washer is working properly"

Near Utopia Ln, San Antonio, TX 78223
Christian G.

Christian G.

WASHER WHIRLPOOL WTW4616FW2 "Issue stated by customer: machine won’t complete cycle. Previously found unit not spinning. Replaced control, motor and gearcase. When replacing gearcase I noticed the belt was a bit loose and the actuator was in the middle position. Tried running unit through manual test . Unit agitated but didn’t spin. Replaced actuator and belt w/truck stock. Ran unit through auto test, unit passed but could hear a clicking/scratching. Ran hot water in unit and had it drain and spin to clear out any potential debris. Recalibrated unit. Unit tested good.; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"

Near Rogers Rd, San Antonio, TX 78251
Richard G.

Richard G.

DRYER MAYTAG MEDB725BW0 Replaced electrodes. Tested to complete. Unit is good to go.

Near Browning Bluff, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF606ESS01 "Arrived retested diagnosis that tech line have before using part found when using meter values were same on old part and new part did not use part. Removed door found harness to pantry UI is cause of failure. Was able to cap off harness to pantry door and water working unit functions are all normal except pantry selections. Needs new harness part remaining balance customer does not want harness now for pantry UI part number is W11170612 cost if customer decides in 90 days to to fix will not charge extra labor to repair if within time range. Remaining balance for everything but harness is paid in full.; used 1 W11330971 (UI), and 1 WPW10675033 (CONTROL) from stock"

Near Sonata Ct, San Antonio, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Found door switch in RC not being activated when door shut. Tested found door needed to be aligned did this which helped added truck stock spacer retested all operations normal.; used 1 WPW10221048 (SPACER) from stock

Near Canopy Bend, Schertz, TX 78154
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the icemaker is frozen up and a couple of pieces of the icemaker have broken off. Verified issue. Thawed ice surrounding ice bin and icemaker area. Replaced icemaker. Tested to complete. Unit is good to go.

Near Troubadour Trail, San Antonio, TX 78245
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG97US0DS00 Replaced regulator. Tested all connections for leaks. None detected. Tested to complete. Unit is good to go.

Near Astros Ln, San Antonio, TX 78245
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 Replaced door. Issue was resolved. There seems to have been a break in the harness within the door.

Near Seminole Pass, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complained of lights in the refrigerator not coming on as well as intermittent flickering. Found the service pointer that indicated a reboot and if lights come on to replace the control board. I unplugged it and the lights came on in the refrigerator and flickered on an off. It does not appear that the freezer light came on. Called Techline and talked to Dave and found out that the wiring diagram in the service manual is inaccurate and to use the tech sheet. Changed out the freezer light. It was really embedded (picture provided) but was able to replace it. All lights work. Unit fully operational. Collected Service fee from customer. Parts and labor covered by Whirlpool. WPYPXPYDPL1

Near Caroline Way, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked refrigerator plugged in unit all components running unit is cooling as designed. No errors found during testing or operation. Job complete.

Near Goliad Rd, San Antonio, TX 78223
Jesus C.

Jesus C.

WASHER MAYTAG MVWC200XW2 Installed new suspension. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete. ; pckd up 1 W10780048 (suspension)

Near San Antonio, TX 78242
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WHD560CHW0 "Called customer in route customer stated he was unaware of appointment, he would like to reschedule. Rescheduling appointment to Friday.; schdld next appmnt for 5/1 FRI !"

Near FM 2200, Devine, TX 78016
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is that freezer door not closing properly. Tested door. Found door is sitting low and rubbing the liner not allowing it to close. Raised door with spacers. Door is now making a good seal. No further issues. Tested to complete.

Near Kontiki Pl, San Antonio, TX 78242
Steven G.

Steven G.

RANGE WHIRLPOOL WFC150M0EB3 Checked range found both small burners not working only had one switch for small ordered one more and will return on Monday ; ordrng 1 WP3149404 (switch-inf)

Near Lavender Meadow, San Antonio, TX 78222
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 "Swapped out pump and ran manual test. Unit is running water now but without stopping. Also, found filter to be bad now there is water flow. Ordering new pump as current water level sensor is bad. ; ordrng 1 W11325175 (PUMP)"

Near Clubhouse Green, San Antonio, TX 78257
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Complaint is icemaker not running. Tested unit. Moisture buildup in freezer. Frost on icemaker. Jumped ice maker. Started harvest. Good harvest cycle. Good water fill. Icemaker dropped ice. No issues. With ice maker. Freezer door is depressing door switch. Good seal on door gaskets. Issue likely caused by frost buildup that caused unit to stick. No issues during testing. Advised customer to monitor ice production. Collected payment for service fee. Job complete.

Near Meadow Glade Dr, San Antonio, TX 78227
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.

Near Scenic Bluffs Dr, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit not going to defrost ran service test heater came on sensor shows short ordered harness ui and control rescheduling Monday.; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11405276 (HARNESS )

Near Showdown Path, Selma, TX 78154
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Convection fan was extremely noisy. Replaced convection fan assembly to resolve the issue. Unit performing as designed now. Allowed top and bottom unit to reach 450 degrees. No further issues at this point.

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is making a rattling noise. Removed the top cover and found issue to be the unit was rubbing against the lint duct assembly. Corrected the position of the assembly and unit is testing good now with no further issues at this time. Yes to survey.

Near Englemann Oak Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE KITCHENAID KDRS407VSD01 Issue was the burner caps were misaligned. Unit functioning normally at this time. Reviewed use and care with customer to set expectations for use.

Near Stoney Brook Rd, Kerrville, TX 78028
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL n/a Issue stated by customer: wine cooler not cooling and only displaying -8/not responding to any controls. Could not get unit to respond. Fridge fan is running and compressor running but unit not cooling fully. Voltage tests good from wall. Ordering control PCB control and display.; ordrng 1 W11297357 (display) and 1 W11298786 (cntrl-elec)

Near Bishops Pond, San Antonio, TX 78257
Richard G.

Richard G.

WASHER MAYTAG MHW5630HC0 "Customer complaint is that the unit is still leaking. No error codes. Ran unit through diagnostics and checked drain pump, leak was still gone from drain pump and did not find any other leaking areas. Ran unit through the heavy duty cycle to see if maybe the leak happens during the washing since it’s not leaking through diagnostics. Found a large leak coming from tub and bellows. Tub is damaged. Ordering tub, bellows, and clamps.; ordrng 1 W11266654 (clamp) and 1 W11287253 (TUB) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"

Near Becker Field, San Antonio, TX 78253
Jim G.

Jim G.

DRYER WHIRLPOOL WED8000DW4 Door seam was out and causing alignment issues. Removed screw near lower hinge to allow some flexibility and reinserted seam. Issue resolved.

Near Manitou Bay, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI. Replaced UI and realignment of freezer drawers. Unit performing as designed now. CRP the part and didn’t collect labor as it was the same issue under 90 days.

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Shawn W.

Shawn W.

MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)

Near Amalfi, San Antonio, TX 78260
Tommy B.

Tommy B.

OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Rescheduling for customer availability; ordrng 1 WPW10638608 (fuse)

Near Cool Water Ranch Rd, , TX 78624
Jim G.

Jim G.

RANGE WHIRLPOOL WFE550S0HZ1 Replaced control. Issue resolved.

Near Evans Rd, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFF707ESS01 "Temperatures were fine in the unit. Check the ice box fan, could not tell if it turned on. Found E2 error code motor lost position Ice maker did not find home during harvest and exceeded maximum attempts on test 56 Ice Maker Error Codes in diagnostics. Disassembled compartments to access ice maker. There was nothing obstructing the ice arms. I ran test 57 and 59 for harvest and motor and it seemed to be fine. Conducted test 46 water fill and it filled fine. Called Techline and talked to Steve. 12 pin connector running to the ice maker and Yellow pin 7 was used to test for DC voltage while running ice maker during harvest. No DC voltage was read. Unplugged refrigerator and checked continuity on same pins. Zero continuity. This indicates a need for a new control board. The control board needed for this component is the UI.; ordrng 1 W11089931 (panel-ui)"

Near Ganahl Ct, San Antonio, TX 78216
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT710PAHW1 Found failed sump motor customer provided receipt DOP April 2020 replaced sump tested unit all operations normal advised of survey.

Near Cherry Glade, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Complaint is steam hitting UI while in use ran unit checked fan operation and install dimensions called Whirlpool techline spoke to Rick sr number 7727706541 he advised replace UI and to instruct customer steam is normal and to cover what customer can to prevent steam accumulation ordered UI rescheduling Monday.; ordrng 1 W11296171 (UI)

Near Comanche Band, San Antonio, TX 78233
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.

Near Aberdeen, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4816FW2 "Called CXC spoke to Cindy for entitlement customer stated that unit will be covered, it is part of Pulte home but over 2 years old. Authorization WPYH900APL1 found needs control board rescheduling Monday.; ordrng 1 W11170319 (CONTROL)"

Near Harbor Mist Ln, Converse, TX 78109
Justin  R.

Justin R.

DISHWASHER MAYTAG MDB4949SHB0 "Sump pump is not turning on, will call for water and drain but does not turn pump on. Will need to be replaced, part is covered but labor and service call is not. Changed out pump and tested to complete. Collected for labor and service call."

Near Shetland Gate, San Antonio, TX 78254
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the issue is the unit is not washing the dishes during the cycle. Swapped out a new pump and motor assembly to resolve issue. Unit testing good now with no further issues at this time. Yes to survey.

Near Pinnacle Club Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW3 Tested unit. No response from UI. Will enter diagnostics but will not activate any test. F6E2 error code. Will need to replace UI and control. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)

Near Luckey Square, San Antonio, TX 78252
Ezequiel V.

Ezequiel V.

DRYER AMANA NGD4655EW2 "Checked dryer unit is working as designed no issues spoke to techline for further troubleshooting steps, performed steps with techline unit is working. Job complete.SR7727706082"

Near W Craig Pl, San Antonio, TX 78212
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Customer complaint is that the unit is leaking from the icemaker. Verified issue. Ordering icemaker.; ordrng 1 W10873791 (icemaker)

Near Sandlot Way, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW1 Complaint is washer not spinning out clothing. Tested washer. Not agitating. Not spinning. Actuator is good. Belt is damaged and needs to be replaced. Ordering new belt. ; ordrng 1 WPW10006384 (drive belt)

Near Magnes Ln, San Antonio, TX 78227
Jim G.

Jim G.

RANGE AMANA AER6303MFS2 Replaced all parts. Issue resolved.

Near Lilac Mist, San Antonio, TX 78260
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Need the icemaker as the current one is nonfunctional and broken. Collected service call.; ordrng 1 2198597 (icemaker assy)

Near Oak Ridge St, Ingram, TX 78025
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)

Near I-10, Boerne, TX 78006
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.

Near Kings Ranch Rd, Bandera, TX 78003
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD4950HW0 "Checked dryer found bend at exhaust pipe, checked for heat good heat average temperature of 150 present. No issues with dryer or venting. Job complete."

Near W Wildwood, San Antonio, TX 78212
Christian G.

Christian G.

MICROWAVE OVEN KITCHEN AID KEMS309BSS00 Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Customer stated inverter went out 2.5years ago. Informed customer we’d need to replace inverter to see what is cause it repeat issue. Customer stated they needed to leave by certain time. Could not finish install of part. Informed customer I’d be back first thing tomorrow morning to install. Quoted customer . Inverter(part+tax/shipping) s.call

Near Ellesmere, San Antonio, TX 78257
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the freezer door switch faulty. Will need 2 more door switches for unit. ; ordrng 1 W11396033 (DOOR SWITCH ) and 1 WP12466115SP (light switch)

Near Maridell Park, San Antonio, TX 78253
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE320M0ES2 "Front 2 burners are cutting in and out, Texas home appliance sent a tech who changed out infinite switches for back left, front and back right side. Calling techline Robert is assisting, need to order right door hinge. File number 7727705505. Recommended replacing element for front burners and the switches. ; ordrng 1 W10823729 (elmnt-surf LEFT FRONT ) and 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WPW10299226 (hinge-door)"

Near Nueces Canyon, San Antonio, TX 78251
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged in unit, compressor came on. I can hear freezer fan, will leave plugged in for 24 hours and check again tomorrow. ; schdld next appmnt for 4/30 THU !"

Near W Loop 1604 N, San Antonio, TX 78253
Shawn W.

Shawn W.

RANGE KITCHENAID KGRS505XSS05 "Found error F2E1 stuck Key. When running the test for the UI the display recognized that the knob was not off. called Tech Line and spoke with Kevin SR #7727709528. Assurion had a note as follows: diagnose only contact tech line for buyout Follow standard Whirlpool processes for this repair. Exceptions include: Product Not Repairable, Contract Coverage Questions, or Customer Escalations. For these exceptions only, contact Asurion at 800-285-2020. The customer brought this up. This is why I talked to Techline. Kevin stated there is no such thing. I explained to the customer that I would order everything for the repair and that he could call our office and Assurion to work out a replacement, and also explained that we would email a follow up. The unit will need a new manifold. Customer claimed that the middle burner was acting up as well. I confirmed that there was uneven flame as well as not flaming at all at times. Customer was complaining about uneven

Near First View Dr, San Antonio, TX 78217
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Found oven door completely gone missing called CXC spoke to Elizabeth SR number 7727683779 this would not be considered functional repair since issue was not caused by manufacturer referred customer to customer service if there are any questions.

Near Ranahan Pass, , TX 78109
Shawn W.

Shawn W.

DISHWASHER AMANA ADB1400AGS1 "Customer complained that the unit would just stop half way through. Found that the unit turned on then stopped and then had no power. Found a number of outlets with no reading at all on my sperry circuit tester but had voltage some how and three other outlets in the kitchen that have hot negative reverses. Opened up bottom of unit and found that the unit was not plugged in, it was probably barely connected which explains the intermittent problems.Found an outlet in the dinning room that had a good outlet. Tested unit with extension cord and it works fine. The landlord was not there to sign a damage waiver so I called and explained to him that he will just need to plug it in. I also explained to him about the electrical issue and that if that outlet does not have proper voltage, polarity and grounding it could eventually damage the comptroller board. Found a faster missing W10503548 on the access panel, replaced it with truck stock."

Near Brook Hollow Blvd, San Antonio, TX 78232
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker not completing harvest. Will not fill with water. Called tech line. Found broken wiring from door harness near bottom hinge. Harness is built into freezer door. Freezer door will need to be replaced. Sr 7727709478; ordrng 1 LW10801811 (dor-fip wh)

Near Cromwell Dr, San Antonio, TX 78228
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: door had dent upon arrival. Replaced door. Did not get emble. Ordering Nameplate. Nameplate 2 5/8” from top to top of W/L, 2 3/4” from right to l, 6” from right to W; ordrng 1 W11223753 (nameplate)"

Near Hart Cliff, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW2 Tested washer. F5E1 error code. Lid lock not engaging. Good power to lock. Replaced latch. Ran diagnostics testing. Lid lock is working. All test pass in diagnostics. No further issues. Unit is working properly. Collected payment for repairs. Job complete.

Near Broadway St, San Antonio, TX 78215
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."

Near High Bluff Rd, LT, Helotes, TX 78023
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9450WR00 Unit making loud noise and not draining. Showing f20 mid cycle (long drain). Found debris in drain pump. Cleared debris. Unit functioning now but still extremely noisy. Ordering drain pump to fully resolve the issue. ; ordrng 1 WPW10730972 (PUMP)

Near Caliza Bluff, San Antonio, TX 78255
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Replaced control and freezer harness. No further issues at this time. Unit tests good.

Near Celosia, San Antonio, TX 78245
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF305ESS00 I contacted techline to verify. Spoke to Joel SR# 7727708690 who informed me that according to temp readings find that either a restriction or leak in sealed system however the amp draw is higher than normal but within range. Ordering compressor and evaporator as a precaution should the leak or restrictions be there. ; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator)

Near Chicory Bend, Bulverde, TX 78163
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: Condenser keeps icing over and the rest of the fridge/freezer will not cool. Customer stated they defrosted unit prior to arrival. Found unit blowing at 5degrees in fridge section. Adjusted temps back to recommended. Customer showed me picture of what unit back looked like, evap was all frosted over. Ordering wiring harness and control to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11405276 (WIRE HARNESS)"

Near Canyon Rock Ln, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325FDAB06 Called customer prior to arrival stated unit is out of warranty due to history on refrigerator. Customer stated they did not want to continue service. Job complete.

Near Basse Rd, San Antonio, TX 78201
Douglas H.

Douglas H.

DRYER WHIRLPOOL WGD9550WR0 "Customer stated unit makes noise and stopped working for sensor dry. Checked errors, found f70 communication error, f01 control failure and moister sensor open. Ran unit for extended period of time and found noise coming from at least one of the rollers. Unit would need UI console, electronic control, sensor harness, and dryer repair kit. Asking for Auth due to part cost and due to console being discontinued. ; rqstng P&A on 1 4392067 (DRYER REPAIR KIT ) and 1 W10251606 (CONSOLE RED) and 1 WP3406653 (SENSOR HARNESS) and 1 WPW10169969 (ELECTRONIC CONTROL ), states that autho needed"

Near Caliza Bluff, San Antonio, TX 78255

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