Local Reviews
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Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHB Complaint is that dishes are not drying. Tested unit. Element is heating. Found customer not using rinse aid. Advised customer that unit needs rinse aid to dry properly. Performed customer instruct. No further issues. Job complete.
Jesus C.
DRYER WHIRLPOOL WED7500GW0 Complaint is dryer will shut off during cycle. Door will crack open and stop dryer. Found door switch was loose causing door to open. Replaced door switch. No further issues. Unit is working properly. Collected payment for repairs. Job complete. ; used 1 WP3406107 (SWITCH DOOR) from stock
Jesus C.
WASHER MAYTAG MVW7230HW0 Tested washer. Found leak coming from drain hose. Hose not clamped on properly. Secured hose to pump. No further issues. Tested to complete.
Jesus C.
WASHER MAYTAG MHW6630HW0 Water leaking from drain hose. Hose not secured properly. Tightened down hose with clamp. No leaks during testing. No further issues. Tested to complete.
Jesus C.
WASHER AMANA NTW4516FW3 Tested washer. Found pressure hose is kinked to control. Fixed pressure hose. No issues during testing. Unit is working properly. Job complete.
Douglas H.
REFRIGERATOR FRGIDAIRE FPRU19F8RFB "Last trip found leak in SS in heat exchanger. Replaced heat exchanger and installed dye drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected P&L"
Jim G.
OVEN ELECTRIC (D KITCHENAID KODC304ESS00 Replaced control heating element and temperature sensor probe. Discovered the unit was also incorrectly wired. Corrected wiring issue as well. Issue resolved. Scott SR# 7727509710
Ezequiel V.
REFRIGERATOR WHIRLPOOL KSSS48QMB01 Replaced ice maker on refrigerator. Due to harvest cycle stopping mid cycle. Ran harvest after installation good harvest no issues. Job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced wire harness due to evapfan intermittent. After installation fan working as designed. No issues. No errors found during operation or testing. Job complete.
slockhart@appliancecareoftexas.com
MW-HOOD COMBO SAMSUNG ME21M706BAG Uninstalled OTR replaced control and and humidity sensor used popcorn to test all operations normal reinstall unit.
Justin R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced faulty inlet valve, tested unit for completion."
Richard G.
WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and drive motor. Calibrated unit. Tested to complete. Unit is good to go. Spoke with customer about survey.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW1 "Ran diagnostics have lid lock error, found bad lid lock replaced assembly then ran diagnostics cleared error codes calibrated and tested all operations normal."
Richard G.
DRYER MAYTAG MEDB835DW4 "Customer complaint is that there are long dry times when drying towels. Entered diagnostics and found error codes F4E3 restricted airflow, F4E4 L2 line voltage error. Cleared error codes and checked venting, all good. Ran unit through voltage test. All good. Vent is clear to the roof. Venting in home is going to the roof of the home, possibly restricting some of the air flow to the roof, but the dryer is functioning as designed. Unit is good to go."
Jesus C.
RANGE UNKNOWN WVW51UC0FS1 Complaint is vent hood making noises. We were here to service unit months ago. Advised customer that unit will need to be uninstalled by the builder. Unit is still not removed. Cannot service unit. Customer needs to have unit removed in order to service. ; ordrng 1 W10894803 (blower fan)
Jim G.
DRYER WHIRLPOOL LER4634JQ0 Replaced door switch. Issue resolved.
Richard G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced thermistor and control board. Tested to complete. Unit is good to go.
Ezequiel V.
REFRIGERATOR JENN-AIR JFFCC72EFS00 Checked refrigerator found ice build up on door and dispenser arm unable to rotate properly. Defrosted ice build up unit is working/dispensing as designed. No error codes found during testing or operation. Job complete.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8540FW2 "Found belt to dryer broken unit wont start used truck stock repair kit and repaired unit, advised customer that outlet for dryer had burn mark on it and she needs electrician to service this due to potential fire hazard and possibly cause of damage to unit tested all operations normal.; used 1 4392067 (REPAIR) from stock"
Douglas H.
WASHER MAYTAG MVWB855DC2 "Customer stated unit leaking water into tub. Finding issue to inlet valve. Quoted 284.81 for Sc, P&L plus tax. Customer wanted to proceed with repair. Replaced inlet valve to resolve the issue. Collected Sc for this ticket and 70300 on this ticket. ; used 1 W11165546 (VALVE) from stock"
Justin R.
WASHER WHIRLPOOL WFW92HEFW0 "Replaced pump drain for washer, went through diagnostics. Did not see any leaks will have customer use and test again."
Ezequiel V.
WASHER WHIRLPOOL WFW5620HW0 Customer stated drain pump is in continuous loop. Checked for error codes found F8E1. Found water left in basket after diagnostics testing. ; ordrng 1 W10918608 (pump-water)
Justin R.
REFRIGERATOR WHIRLPOOL WRS315SDHW02 "Running unit through diagnostics, ice production has shown way down. Customer was concerned the unit was not working, been takes about 3 days to fill up. Went over survey with customer."
Jesus C.
DISHWASHER WHIRLPOOL WDF540PADM2 Complaint is dishwasher not cleaning dishes. Tested unit. No water to tub during testing. Found water supply line turned off. Turned on water. Good water to tub. Good water circulation through motor. Good drain. Good heat. Unit is working properly. Issue caused by water supply. Collected service fee. Job complete.
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Calling techline to assist, changed out control and interlocks no change, David is assisting. 7727509501 need to order another cam housing for interlocks ; ordrng 1 W11244494 (interlock)"
Douglas H.
DISHWASHER SAMSUNG DW80M2020US Last trip found faulty door seal. Replaced door seal to resolve the issue. Unit testing good now with no leaks. No further issues at this point.
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found unit low on freon, added dye drier vacuumed and charged unit will be back next week to look for leak ; ordrng 1 W10487115 (condenser) and 1 W10570565 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Steven G.
REFRIGERATOR WHIRLPOOL MTB2156GEW "Checked refrigerator deiced freezer coil found evaporator fan not working, and Evaporator icing up not sealed system problem ; ordrng 1 61005935 (motor,evap fan)"
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8500DC3 "Removed console replaced with new, installed level feet and terminal screws and nuts tested all operations normal."
Jim G.
WASHER MAYTAG MVWB955FW1 This issue was not present on the previous visit. The gearcase is faulty and the basket is warped. This is causing the unit not to spin properly and jerk around causing OB errors. Ordering both parts to repair. ; ordrng 1 W10743267 (basket) and 1 W11393684 (GEARCASE)
Steven G.
REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator unit is working properly at this time, temps are normal, customer to watch and call if any problems"
Jim G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Steamed unit. Clear drain pan. No need to replaced covers or pan. Replaced fan assembly which includes the rc thermistor and bimetal sensor. Verified properly sealed system valve function. Test 4 in service tests.
Steven G.
REFRIGERATOR WHIRLPOOL GD25BFCHT00 "Checked refrigerator found found broken wires at door hinge, fixed wires now ice and water are working"
Christian G.
WASHER MAYTAG MVWC465HW2 Issue stated: physical damage. Replaced cabinet. Unit clear for resale.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB865GW0 Removed top and basket replaced clutch and gear case calibrated ran test cycle all operations normal. Did not use valve or lid lock.
Douglas H.
FREEZER MAYTAG MQF1656TEW02 "Unit not cooling. Found primary cause to be faulty thermostat. Then found fan motor not coming on. Ordering thermostat, EVAP fan motor, and defrost timer to resolve the issues. Thermostat showing as out of stock. ; ordrng 1 WP3-81329 (timer-def) and 1 WPW10236142 (motor-evap) and 1 WPW10474749 (thermostat)"
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer section developing frost. Found gasket not compressed all the way on upper left side. Pressed gasket back down into place and compressed gasket all around to work into place. Advised customer to allow the gasket to settle for a week or two and to call back if still having further issues.
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Determined issue was due to a faulty slide adapter harness. ; ordrng 1 W11170612 (harns-wire)
Richard G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced control and console. Preheated oven to 350 degrees and let it sit for 5 minutes. Unit is operating normally. Tested to complete. Unit is good to go.
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 "Found unit to have a bad diode, replaced and tested for completion."
Jim G.
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Replaced grid cutter. Issue replaced.
Jesus C.
RANGE WHIRLPOOL WFE510S0HS1 Active door hinge is broken. Will need to replace hinge. ; ordrng 1 W10299224 (hinge-door)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Complaint is no cool In Fresh food. Freezer semi freezing and moisture buildup. Found door gasket on freezer door is torn and leaking air into unit. Airflow into fresh food section is blocked. Gasket is sealed onto door and liner. Removing gasket will cause liner to warp. Will need to replace door that comes with new gasket. ; ordrng 1 LW11041497 (dor-fip)
Jim G.
WASHER WHIRLPOOL WTW5000DW2 Determined motor is out. Customer declined due to cost.
Jim G.
REFRIGERATOR WHIRLPOOL ABB2224BRM01 Replaced control and programmed it. Issue resolved.
Steven G.
WASHER WHIRLPOOL WFW6620HC0 "Checked washer found no power to unit, found customer has a bad wall outlet, checked washer everything is working normal"
Justin R.
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Spoke with customer about moving appointment to next week, she said the unit has been working all week so it was ok to move the date. ; schdld next appmnt for 4/9 THU !"
Christian G.
WASHER WHIRLPOOL WET4024HW0 "Issue stated: washer doesn’t start. Found dryer runs fine. Washer control power button was out of place, repositioned board. Unit good."
Christian G.
WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making high pitched noise when stopping. Unable to recreate issue in diagnostic cycle. Put towels in and set unit to drain and spin. No noise. Ran unit with wet clothes and at end of cycle unit made the high pitched noise. Previously replaced splutch and gearcase. Ordering motor, suspension and gearcase once more to resolve issue.; ordrng 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11283592 (motor-drve)"
Justin R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced rail mullion, control board, and led light module. Tested to complete."
Justin R.
DISHWASHER MAYTAG MDB8959SBS "Found pump and motor bad on unit, replaced and tested to complete."
Steven G.
WASHER WHIRLPOOL WTW7300DW0 Checked washer found noisy in agitation and spin customer will need a new gear case customer to buy new washer.
Steven G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Checked refrigerator found freezer light out not working, replaced light checked operation unit working normal again ; used 1 W10908166 (MODULE) from stock"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WGE555S0BS00 Installed switch and burner while installing switch found burn marks on right front and left rear switches. Checked for shorts in wire and damage no damfe or shorts ordered other 3 switches to correct issue rescheduling Tuesday ; ordrng 1 WP7403P238-60 (switch-inf RIGHT REAR) and 1 WP7403P239-60 (switch RIGHT FRONT) and 1 WPW10295048 (switch-inf)
Christian G.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Issue stated by customer: refrigerator wouldn’t cool. Unit had been increasing in temperature intermittently. Unit was blowing at 27 degrees when I had arrived. Tested multiple unit components. Evap fan and motor were running good, thermistor checked good. Voltage tested good from wall. Was putting unit back together and noticed freezer coils started dripping with condensation. Defrost coil got hot up to 380 degrees and was burning water that dripped onto it. Informed customer it was eva. Customer said he’d call if they were to move forward with purchase."
Richard G.
RANGE WHIRLPOOL WFG550S0HZ Customer complaint is that the front left burner will not light without lighting the other burners. Found orifice was clogged. Cleaned out orifice and unit is working as designed. Tested to complete. Unit is good to go.
Douglas H.
REFRIGERATOR KITCHEN AID KBSD602ESS00 "ESTIMATE ONLY! Unit leaking underneath left side. Found leak to be coming from inside the waterline/ wire harness bundle that is connected to the door. In order to repair issue unit will need freezer door assembly. Quoted 1313.18 for P&L plus tax, customer wants to think about it. Collected Sc. ; rqstng P&A on 1 W10800792 (dor-fip us)"
Michael R.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The freezer and refrigerator door weren’t sealing on the top right corner. Used a heat gun to expand the gasket, the appliance is sealing properly"
Douglas H.
RANGE WHIRLPOOL WFE515S0ES2 Unit oven not working. Verified unit has proper voltage going to it. Ohmed out the elements both testing good. Finding issue to be control not sending voltage to elements. Ordering control to resolve the issue. ; ordrng 1 W11122543 (cntrl-elec)
Michael R.
WASHER MAYTAG MVWC465HW2 "F0E5 error code, cleared error code, calibrated and tested spin cycle on manual test, no banging, the appliance steady, ran an automatic test, completed with no issues or error codes. I had the customer put in 2 small blankets filled with water, ran a drain and spin cycle, the appliance completed with no issues, it’s spinning normal, no further issues"
Douglas H.
RANGE WHIRLPOOL WFE320M0ES2 Unit oven not heating. Finding issue to be faulty control not sending voltage to the elements. Ordering control to resolve the issue ; ordrng 1 W11122560 (cntrl-elec)
Adam H.
OVEN KITCHENAID KEBS207BSS00 Customer complaint of ovens not reaching correct temperatures. Calibrated oven for customer by a factor of 20 in the top and 10° in the bottom. Also showed customer step-by-step instructions on how to calibrate unit for themselves if they feel like adjusting temperatures. Issue resolved
Christian G.
WASHER WHIRLPOOL WET4024HW "Issue stated: washer doesn’t power on. Dryer works, washer non responsive. Found bad control, ordering control+capacitor.; ordrng 1 W11176560 (capacitor) and 1 W11189137 (cntrl-elec)"
John L.
DRYER AMANA NED4655EW1 "Installed components, ran unit twice. No sounds of vibration, issue resolved."
John L.
OVEN KITCHENAID KOCE507ESS09 "Helped with install, issue resolved"
John L.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed all components to the door, issue has been resolved."
Michael R.
WASHER MAYTAG MVWB835DW4 "The customer installed a new wall outlet, installed parts ordered. When I went to calibrate, it wouldn’t. Tested the lid lock, it’s now not working properly. I had the part in my van as truck stock from job19082, part number W10810403. Installed part, the lid lock working properly, calibrated and performed a diagnostics test, completed with no issues or error codes"
Adam H.
OVEN KITCHENAID KOCE507ESS09 Install components tested unit issue resolved
Christian G.
WASHER WHIRLPOOL WET4024HW "Issue stated: error code, unknown error. Found unit displaying 6.6. Error. Not responding to any diagnostic tests. Voltage tests good from wall. Ordering control and capacitor.; ordrng 1 W11176560 (capacitor) and 1 W11189137 (cntrl-elec)"
Adam H.
RANGE AMANA ACR4303MFB3 Installed component tested unit issue resolved
Christian G.
DISHWASHER KITCHENAID KDTE234GBL0 Issue stated by customer: door hinge had made loud bang. Door would not close afterwards. Found hinge spring had slipped and dis located RT side door. Ordering hinge parts to resolve issue.; rqstng P&A on 2 8194001 (BALANCE)s and 2 WP8270020 (door spring)s and 1 WP8534854 (door hinge) and 1 WP8534854 (door hinge R) and 1 WPW10292152 (parts-misc) and 1 WPW10503548 (retainer)
Adam H.
OVEN KITCHENAID KEBS207BSS00 Customer complaint of ovens not reaching correct temperatures. Calibrated oven for customer by a factor of 20 in the top and 10° in the bottom. Also showed customer step-by-step instructions on how to calibrate unit for themselves if they feel like adjusting temperatures. Issue resolved
Richard G.
DISHWASHER KITCHENAID KDTE334GPS0 Customer complaint is that the dishwasher stopped during the cycle and would have to be resumed. This has happened multiple times. Entered diagnostics and found no error codes. Ran automatic test and passed all steps. Started unit on normal cycle. Verified issue described by customer. Ordering control and latch.; ordrng 1 W11120155 (control-elect) and 1 WPW10653840 (door latch)
John L.
DRYER MAYTAG MEDX655DW1 "Installed belt, issue has been resolved."
Uriah B.
DRYER AMANA NED4655EW1 Exhaust pipe reduces immediately to 2” pvc. Cx needs to have exhaust pipe changed to 4”
Uriah B.
WASHER ROPER RTW4516FW2 "Checked all wire harness connections. Checked agitate, spin, valve, shifter. Reset, recalibrated and checked all operations. Used tie to secure drain.; used 1 WP8567668 (TIE) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Unit not making ice and ice build up underneath ice bin. Found issues to be faulty ice maker and air leak in ice door. Quoted 317.51 for P&L (90 labor) customer wants to proceed with repair. Ordering ice maker and ice door to resolve. Reference 70201 for Sc payment. ; ordrng 1 2198597 (icemaker assy) and 1 WP2180353 (door-chute)
Michael R.
MICROWAVE WHIRLPOOL WMH54521HS2 "No power to light to the lamp holder, wires are in good condition. Ordered control and bulb, rescheduled customer; ordrng 1 8206232A (lamp 40 watt) and 1 W11182110 (cntrl-elec)"
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "The appliance would shut off when it would go into spin. Error code F7E1, cleared error code and put into diagnostics, it shut down and unlock before the spin cycle completed or the basket come to a stop, everything is working normal on manual test, Including tachometer, went ahead and changed out the actuator from truck stock, still doing the same thing. Called and spoke with Bruce at whirlpool tech line, got disconnected, called back and spoke with Kathy SR 7727510429 at whirlpool tech line and explained all I’d done, she had me run an automatic test, the appliance shut down and unlocked before the spin cycle completed, said there could be something mechanically wrong with gearcase due to clothing caught up in the pulley and cam assembly, it’s not recognizing the basket is still spinning.; ordrng 1 W11035751 (gearcase)"
Uriah B.
STOVE KITCHENAID KFEG500EWH3 Replaced control and UI membrane. Checked operation.
Michael R.
REFRIGERATOR KITCHEN AID KRFC704FBS00 "The appliance isn’t cooling, removed cover from the back to make sure the compressor was running, it started and stayed running condenser fan also working. tried diagnostics, wasn’t able to navigate it. Called and spoke with Kathy at whirlpool tech line, SR 7727515164 she had me plug the appliance into a kilowatt meter and then went to test 38 the compressor turned on, checked watts and it was at 80 watts, she said it was a sealed system issue, leak in the system, said it should be at 150 watts to operator properly, went ahead and compressor just in case.; ordrng 1 W11025999 (compressor)"
Michael R.
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Called and spoke with the customer, customer wasn’t home, rescheduled customer for the next day. ; schdld next appmnt for 4/3 FRI !"
Uriah B.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Needs light lens modules. Needs approval.; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Colton B.
DISHWASHER KITCHENAID KDPE234GPS0 "Issue was a leakIng dish washer. Replaced gasket and lower seal, unit tested good. No observed leaks in diagnostics cycle."
Uriah B.
DRYER MAYTAG MEDX655DW0 Need switch relay.; ordrng 1 WPW10563095 (relay-pts) and 1 WPW10565871 (knob)
Uriah B.
WASHER MAYTAG MVWB855DC3 F5e2F5e3F0e3Found dent in cabinet. The lid is not locking properly because of a deformity in the top. ; ordrng 1 W10677266 (cabinet) and 1 W10817363 (top)
Uriah B.
DRYER ROPER RED4516FW0 Rear drum gasket is bad and the drum has worn through the rear bulkhead because of it. ; ordrng 1 W10899578 (drum) and 1 W11178667 (bulkhead)
Doug M.
LAUNDRY WHIRLPOOL MVWX655DW0 "Inspected shaking found wash basket loose due to damaged gearcase,diagnosed to need gearcase W11035751,hub W10528947 ,washplate W10902814,customer does not want to move forward with repair"
Colton B.
LAUNDRY WHIRLPOOL WFW3090JW Unit complaint is that the handle snapped off of the dispenser. Ordering new dispenser handle to resolve issue. ; ordrng 1 W11170566 (HANDLE)
Colton B.
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is that ice maker is not producing ice. Replaced icemaker, valve, and heater. Unit tested good."
Doug M.
DRYER WHIRLPOOL WED8500DC4 "Inspected unit for not drying properly, performed service diagnostics found f2e1 error code stuck key,f4e4 error code control not reading proper voltage,tested incoming voltage checked ok,performed normal run cycle unit not getting hot,found shorted heat element,diagnosed to need fascia,main control,and heat element ; ordrng 1 3387747 (element) and 1 W11158453 (cntrl-elec) and 1 W11158455 (panel-cntl)"
Jesus C.
WASHER MAYTAG MVWB765FW2 Installed new lid lock. Tested washer. No further issues. Unit is working properly. Job complete.
Jesus C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new wash rack and stoppers. No further issues n tested to complete.
Jesus C.
DRYER MAYTAG MGDB955FW0 Installed new blower wheel. No noise during testing. Good heat at exhaust. Unit is working properly. Job complete.
Tommy B.
WASHER MAYTAG MVWB725BW0 Called techline spoke to Sterling. The conversation centered around the design of the unit and where to look for corrosion. Customer doesn’t not wish to proceed with full tub repair. Collected service call.
Steven G.
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Checked refrigerator found leak at Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Richard G.
DISHWASHER MAYTAG MDBH979SAM0 Replaced door seal. Tested to complete. Unit is good to go.
Jim G.
DISHWASHER WHIRLPOOL WDF550SAHS Upon arrival determined that the water line was linked how the water inlet valve could not allow water to enter the unit. After straightening the line the the unit was able to allow water into the unit and function properly thereafter.
Richard G.
ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Replaced control and recirculating pump. Tested to complete. Unit is good to go.
Jim G.
RANGE WHIRLPOOL WFG525S0JS0 Replaced burner head and cap. Issue resolved.
Justin R.
WASHER MAYTAG MVWX655DW1 Found control fault and pressure sensor fault on unit. Replaced control and housing for unit. Calibrated and ran through diagnostics. All test passed. Went over survey with customer.
Jesus C.
RANGE WHIRLPOOL WFE530C0ES0 Installed new passive hinge. Active hinge will also need to be replaced. Ordering new hinge. ; ordrng 1 WPW10299224 (hinge-door)
Tommy B.
REFRIGERATOR JENN-AIR JFC2290REP00 Found ice obstructing the icemaker filter. Removed the tube and removed the ice blockage to resolve issue. Unit tested good now with no further issues at this time.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Water leaking at connector in back from water supply to water inlet line. Ordering new inlet line and dust cover for unit. ; ordrng 1 W11162040 (tube-water) and 1 W11418239
Jesus C.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed new valve, housing, and evap fan. Good airflow to fresh food. No water from dispenser. Will need to replace dual valve. ; rqstng P&A on 1 WPW10341320 (valve-inlt)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led module not lighting. Will need to replace module and control. ; ordrng 1 W11205083 (module) and 1 W11224256 (cntrl-elec)
Jesus C.
WASHER WHIRLPOOL WFW87HEDW0 Tested washer. Drain pump running constantly. Door not unlocking. Manually unlocked door. Drain pump still running. Removed pressure hose. Still draining. Good voltage from control. Will need to replace pressure switch. Collected service fee. Will order new switch. ; ordrng 1 WPW10448876 (switch-wl)
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced damaged control board and gas lamp. Unit is working as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL MTB2156GEW Complaint is no cool in fresh food. Slight cooling in freezer. Pulled evap cover. Found ice buildup on top right of evap. Issue is sealed system related. Reschedule for sealed system tech. ; ordrng 1 WPW10143759 (dryer)
Richard G.
WASHER MAYTAG MHW5630HC0 Customer complaint is that the unit is getting stuck on spin and is leaking at the bottom. Entered diagnostics and found no error codes. Ran automatic test and all steps passed.ran unit through rinse and spin. Unit would not come out of spin. Ordering controls. Found leak to be coming from the pump.; ordrng 1 W11316609 (pump-water) and 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)
Jim G.
VENT HOOD WHIRLPOOL WVU37UC0FS Fan blade is broken causing it to fly out and get stuck in the cavity. Replacing fan assembly as motor is likely damaged as well. ; ordrng 1 W11100651 (blower-fan)
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Touch panel is not responding to touch, unplugged and reset to see if it starts working. Unit came back up and started working. Doing a master reset on unit. Running unit through tests to ensure it works. Unit froze up again, will need to order display console and control board for unit. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Unit is still making loud noise, will need to order transformer. ; ordrng 1 W11371266 (TRANSFORMER )"
Richard G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint is that the unit is freezing items in the back of the refrigerator and in the drawers. Also if anything is wet, it will freeze. Checked refrigerator compartment and found no items frozen and no ice buildup. Found some ice building up on the evaporator. Ordering thermistor.; ordrng 1 W10316760 (thermistor)"
Douglas H.
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "Unit not draining, found issue to be clogged drain line. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Recommended to customer to run a clean cycle on the unit."
Jim G.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced adjuster. It should have replaced initially. Issue fully resolved.
Christian G.
WASHER WHIRLPOOL MVWC565FW2 Issue stated. Washer didn’t finish cycle and washer kept running. Found sheets in washer had soap stuck in them. Drained unit. Found no error codes. Ran unit through cycle verification test in diagnostic cycle. Unit passed. Recalibrated unit. Ran unit through rinse and spin cycle. Unit ran with no issues. Asked customer to try another cycle and let us know how things go. Unit tests good at this time. Informed customer of survey.
Justin R.
RANGE WHIRLPOOL WFG505M0BS3 "Unit is not igniting, will need ignitor. Bake and broil not working, stove top works. Pull unit out carefully with maintenance watching and it peeled some of the tile up, James said he has tile and it happens often here. Maintenance signed damage waiver. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Christian G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found unit blowing out warm air previously due to iced over coils. Replaced evap motor/harness and grill that had cracked due to ice coverage. Unit intermittently would blow cool air for 2-3 weeks and then get warm again as explained by customer. Awaiting door to complete job.; eml tckt failed
Christian G.
RANGE WHIRLPOOL WFE770H0FZ2 "Issue stated: OVEN WORKS, DISPLAY DOESN’T TURN ON. Previously replaced control. Ordered wrong part. Ordering switch-memb. Rescheduling panel overlay.; ordrng 1 W10840425 (swtch-memb)"
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced faulty ice maker and tested steps 44 and 45 in diagnostics. All test passed. Went over survey with customer.
Tommy B.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found a frozen evaporator in the refrigerator section. Ordering the evaporator fan motor and wiring harness along with the user interface to resolve issues.; ordrng 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support)
Jim G.
WASHER WHIRLPOOL WTW4616FW2 Customer complaint is agitator is sucking clothes underneath it causing tangles.I contacted techline and spoke to Ed ST# 7727502757 who informed me at the there is too much ; ordrng 1 WP3951744 (agitator)
Richard G.
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 "Customer complaint is that while using the cooktop there were loud pops and smoke coming from under the knobs. Found one of the harness wires was shorted against the frame holding the infinite switches. Wiring harness needs to be replaced again. Rescheduling infinite switches to replace when harness arrives. Also ordering additional infinite switches, burners, and switch cover.; ordrng 1 W10843843 (switch-inf) and 1 W10911303 (switch-inf) and 1 W11111805 (harns-wire) and 1 W11302595 (covr-swtch) and 1 WP8273993 (elmnt-surf) and 2 WP8273994 (elmnt-surf)s and 1 WPW10275049 (elmnt-surf)"
Douglas H.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave doesn’t come on. Called techline to be sure of diagnosis, spoke with Cathy, explained the situation and she stated to replace console since there wasn’t a start button on display to start micro. Also suggested to check the fuse on the filter board. Ordering console per techline ; ordrng 1 W11297728 (console)"
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Verified issue was due to a faulty evaporator fan. Fan is not responding and is damaged. SR# 7727503422; ordrng 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan)
Douglas H.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit not heating. Found issue to be electrical on the home side. L1-g 120 volts, L2-g 13 volts. L1-L2 68 volts. Advised they need an electrician to resolve the electrical issue on the home side. No further issues at this point."
Douglas H.
RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty electronic control. Replaced control to resolve the issue unit testing good now. No further issues at this point. Yes to survey and leave behind
Steven G.
ICEMAKER (STANDA KITCHENAID KUIS18PNZW2 Checked ice maker found unit not making ice checked evaporator found unit has a leak ordered parts ; ordrng 1 2313624 (condenser) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)
Christian G.
WASHER MAYTAG MVWB865GW Issue stated by customer: washer was dispensing only hot water during cycles. Customer states she tried putting it on cold wash only and to lowest temps. Found hoses in back had been switched. Reinstalled hoses. Unit tests good. Informed customer of survey.
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Replaced bad icemaker, plugged unit back in. Ice maker called for water right away. Unit is good to go. Email added."
Steven G.
COOKTOP ELECTRIC JENNAIR JED3430WS00 Checked cooktop found bad burner switch for right front burner ordered; ordrng 1 W10222828 (switch-inf)
Douglas H.
DRYER MAYTAG MEDB835DW4 Duplicate ticket
Jim G.
DRYER WHIRLPOOL WED5600XW0 Replaced control and thermistor. Issue resolved.
Christian G.
RANGE WHIRLPOOL WFE525S0HV1 Issue stated by customer: RT hinge bent causeing door to get stuck when opening and closing. Replaced hinge. Unit tests good. Customer inquired on inner door that was damaged due to faulty hinge. Will submit order to see if it gets approved. Please review pics.; ordrng 1 WP9761344 (liner-door)
Tommy B.
DISHWASHER KITCHENAID KDTE104ESS3 Last visit found a broken control panel. Tho visit replaced with a new console.
Douglas H.
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit leaking in refrigerator compartment from EVAP. Found cause to be drip pan is warped. Ordering drip pan to resolve issues ; ordrng 1 W10836964 (pan-drip)
Jim G.
MW-HOOD COMBO WHIRLPOOL WML75011HV4 I replaced the cavity humidity sensor and it corrected the issue however the cooling fan is failing as well. I doubt all these parts are needed to complete repair however that I will RS them just in case this is related to the high voltage components. ; ordrng 1 W11213880 (motor-fan)
Christian G.
WASHER WHIRLPOOL WFW6620HW0 "Issue stated by customer: washer not draining properly. Leaking on larger loads. Previously found unit draining for a long time. On rinse and spin cycle unit stayed on last minute for about 10minutes before switching off. Also found clamp really loose from drain hose. Fixed clamp, Replaced drain pump and control to resolve issues. Unit tests good. Customer informed of survey."
Justin R.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Spoke with customer about issues, has not had any issues since the reboot. Customer wants to hold off on repair, if issue comes back will need control and console. W11261165 W11351998"
Tommy B.
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the unit is not cleaning dishes. Diagnostics revealed error codes F9E1 F2E1. Ordering control to resolve issues.; ordrng 1 W11305297 (cntrl-elec)
Steven G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found unit not cooling found no freon in unit added dye drier and charged unit ordered parts, customer wants to return unit to Lowe’s, either way ; ordrng 1 W10313899 (evaporator) and 1 W10346415 (condenser), used 2 WPW10143759 (DRIER-HV) from stock"
Douglas H.
REFRIGERATOR JENN-AIR JSC24C8EAM00 Unit not making ice. Found cause to be ice maker motor stalling. Quoted 318.35 for P&L. Customer wants to proceed with repair. Ordering ice maker to resolve the issue. Collected Sc ; ordrng 1 WPW10251076 (icemaker)
Douglas H.
RANGE JENN-AIR JGRP548WP02 "Customer stated left oven not holding temperature and right oven doing it intermittently. Checked error codes to find f2e1 stuck/ shorted key, ordering UI for that issue. For temp issues finding control boards. Ordering all boards to resolve the issue. ; ordrng 2 W10888661 (cntrl-elec)s and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Steven G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found bad UI and broken wire harness ordered, harness 60.00 and 80 labor; ordrng 1 W10512203 (harns-wire)"
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Need to replaced control and console for unit. Using parts from job 69899. Replaced control and console. Unit has a very bad smell inside, let Robert know via voicemail. Also outside control box does not turn off oven."
Christian G.
DRYER MAYTAG MEDX655DW1 (Elderly home) Issue stated by employee. Start button broke not allowing them to use unit. Ordering start button assembly. Please review pics.; ordrng 1 WPW10563095 (relay-pts) and 1 WPW10565871 (knob)
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Installed component calibrated unit ran verification cycle issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed slides and gasket and switch. Formed gasket. Issue resolved.
Adam H.
WASHER MAYTAG MVWC565FW1 Inspection of unit shows leak behind wall. Leak customer is concerned about us coming from inside the wall right next to the washer. Advise customer to contact professional plumber to resolve issue. Also advise customer to replace hot and cold water taps in very bad states very corroded.
Justin R.
FREEZER MAYTAG MZF34X16DW04 "Found compressor running but really hot to the touch, will need a sealed system technician to come back for the compressor. ; ordrng 1 W10507884 (compressor)"
Christian G.
DRYER WHIRLPOOL WED4850BW1 Issue stated by customer no heat. Previously replaced heating ele:ent and thermal fuse. Found unit miswired. Ordered control and wiring harness. Replaced. Unit still no heat. Ordering thermostats and cut off.; ordrng 1 279816 (thermal cut off hi) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thermostat)
Adam H.
WASHER AMANA NTW4516FW Inspection of unit shows no air codes. Calibrated and ran verification cycle issue resolved. Customer was concerned because after cycle would end should hear water still in the system. Explain to customer that is 100% natural that the tub itself ships with a water ring and water will stay inside the outer tub making a slashing noise sometimes.
John L.
WASHER WHIRLPOOL WTW4816FW "Installed lock, issue resolved."
Adam H.
DISHWASHER KITCHEN AID KDTE104DSS0 Complaint of unit leaking from underneath. Inspection of unit shows no error codes. Testing of unit shows no immediate leak during cycles but let the unit run for a few moments and there is a failure between the drive motor and sump we’re water is slowly leaking. Unit is out of warranty and customer was charged a diagnostic fee ofwith tax. Customer has declined any further repairs to the unit. Issue resolved
Richard G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Complaint is of bad seal causing leaking. Found right door seal bad. Ordering seal.; ordrng 1 W10355582 (gasket-fip)
Adam H.
WASHER MAYTAG MHW6630HW0 After only installing drawer tested unit and found that it has resolve the issue slight warping of the drawer and brittle piece is causing leak. Issue resolved
Richard G.
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the unit is not reaching the appropriate temperature in the oven and offsetting the temperature is not working. Verified issue. Ordering control, sensor, and thermal fuse.; ordrng 1 W11295998 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)"
John L.
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Installed compressor, charged unit. Holding pressure and is cooling. Issue resolved."
John L.
RANGE WHIRLPOOL WFE525S0HZ1 "Installed door, issue has been resolved."
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced control and interlock. Clicking interlock is still happening. The top latch is not always pressing the switch completely closed. Door completely latches on bottom but not top. Ordering door.; ordrng 1 W11247223 (door/mw)
Adam H.
WASHER WHIRLPOOL WFC7500VW2 Ran unit through both quick test and auto cycle no error codes showed all functions ran in time doubt as normal. When I did arrive at the home customer did have unit loaded but not washed. After running auto tests and diagnostic and finding no errors I asked customer to show me the size of load she would wash. Customer is overloading machine by quite a bit. Advise customer to cut load size in half and also wash like garments with like garments. Issue resolved
Steven G.
REFRIGERATOR KITCHENAID KRFC704FPS01 Checked refrigerator found door switch not working properly ordered; ordrng 1 W10403752 (switch) and 1 W10889223 (PADDLE )
Uriah B.
DRYER WHIRLPOOL WED86HEBW0 F4e3F2e1F4e4Cleared codes.Tested unit with exhaust attached. Poor airflow detected. Tested with exhaust detached. Unit showed good airflow. Cx to have exhaust venting cleaned.
Steven G.
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 "Checked ice maker found after first cycle unit cuts off and power button blinks. Found bad bin thermistor replaced thermistor checked operation unit will need more work, harness 49.74, sensor 85.59 plus labor ; ordrng 1 W10485955 (harns-pump) and 1 W10485962 (sensor), pckd up 1 WPW10511923 (thermistor)"
Uriah B.
M/W OTR WHIRLPOOL GH7208XRS1 "Techline: SterlingUnit cycling through the menu by itself. Cx experienced MW turning on by itself. Even the convection heating element turned on by itself as well. Per techline, the only check is visual and recommends checking with parts on hand. Parts needed are as follows door/Keypad, UI wire harnesses, UI board. SR 7727500996 1-866-550-5136. SafetyPer safety, cx responsible for parts and labor because of age of the unitSafety 7727481704W10115584. Door display. 315.99WPW10391282. UI board. 168.62W10470186. Wire harness. 21.74W10470182. Wire harness. 21.12Labor 199.99 (includes second tech)Cx to go buy new"
Richard G.
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint is that there was sparking between the front and rear right burners. Found front right element and right cooktop harness burned. ; ordrng 1 W11047722 (elmnt-surf) and 1 W11134602 (harns-wire)
Douglas H.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit leaking. Found issue to be vent assembly and gasket. Ordering both parts to resolve the issue. ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated unit makes intermittent loud noise, ice build up in upper left hand corner, and deli control not working. For ice build up and noise issue finding unit needs adapter kit and then found faulty deli control. CRP the parts. Quoted 120 plus tax for labor. Customer wants to proceed with repair. Ordering deli control and adapter kit. Collected Sc ; ordrng 1 W10864519 (adapter) and 1 WPW10769076 (cntrl-elec)"
Christian G.
WASHER MAYTAG MVWB865GW0 Issue stated by customer: dispenser drawer leaking as soon as customer puts detergent in slots. Ordering drawer to resolve issue.; ordrng 1 W10919352 (drawer)
Colton B.
LAUNDRY WHIRLPOOL MHW6630HC0 "Issue was a clogged drain filter. Removed debris from filter to resolve issue. Unit drains well now. Ran a quick cycles, still did not observe any leaks. Last time out techline suggested not using sent boosters, as leaking is probably due to the over suds error code. Unit testing good."
Colton B.
WASHER MAYTAG MVWB835DC2 Issue was a bad UI harness. Replaced UI harness to resolve issue. Unit tested good. Cleared error codes. Collected for P&L. Could not take payment. Wayne or Nate will call for payment.
Tommy B.
DISHWASHER JENN-AIR JDTSS246GP0 Customer stated that the unit will not complete cycles. Found a float switch error and the unit not draining properly. Resolved issue by coiling the drain tube and zip tying it into the proper position.; ordrng 1 Wpw8567668 (ZIP TI)
Colton B.
LAUNDRY WHIRLPOOL MVWB765FW3 "Issue is that the washer keeps tripping gfci ever time it is plugged in. Tested outlet with outlet tester, outlet checked good and did not trip. Plugged unit in, breaker tripped immediately. Unplugged UI and plugged unit in, breaker did not trip. Green diagnostics light on Control was solid, indicating a faulty control. Noticed exposed wiring on the lower washer harness, this is believed to be the cause of breaker tripping. UI harness tested okay but control was not sending voltage. Order new control, wiring harness and UI console just in case that took damage as well. ; ordrng 1 W10777953 (WIRE HARNESS) and 1 W11135391 (CONSOLE ) and 1 W11195970 (CONTROL)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit set on 45 degrees in RC and 0 in FC for past 3 days. Thermistors reading RC 5.29k ohmFC 19.4k ohm Product temp from middle shelf in RC was 38 degrees.7.4k ohm. At roughly 38 degrees. Reading 5.29k the sensor must be reading incorrectly. Parts complaint and have Plainfield send it out. 12791417SPSR 7727233303. ; ordrng 1 12791417SP (thermistor)
Uriah B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 0.56 amp while compressor running. Frost found on suction tube by filter drier. Temp in fridge reading around 44 degrees. Temp in freezer just about 32 degrees. Either blockage or leak in sealed system present. Compressor sounds and seems to be working ok. Ordering evaporator and dye drier. WPW10507886. Compressor. If needed Tribles Roanoke showing some in stock. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)
Colton B.
DRYER WHIRLPOOL WED8500DC3 Issue is that dryer makes a loud rumbling noise late in cycle or on the second load of clothes. Finding issue to be a cracked blower wheel. Ordering new one to resolve issue.; ordrng 1 WP697772 (BLOWER WHEEL )
Colton B.
RANGE WHIRLPOOL WFE505W0HB Issue was an F1E0 error code. Unit needs a new control board. Ordering a new one to resolve issue. Unit is at Rent a Center; ordrng 1 W11314391 (CONTROL)
Colton B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint is a a refrigerator that isn’t cooling well. Frost pattern on evaporator indicates a restriction in sealed system. Checked with Wayne, scheduling a sealed system tech for Monday.; ordrng 1 W10143759 (DRIER.)"
Doug M.
DRYER WHIRLPOOL MEDB765FW0 "Found damage to front bulkhead,diagnosed to need bulkhead; ordrng 1 WP697557 (bulkhead)"
Douglas H.
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 "Last trip found faulty UI, and electronic controls. Replaced all 3 parts to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind. Issue was cause by ground wire from main harness directly over broil relay, which caused it to ground out."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017FS0 "Upon arrival Customer said she doesn’t need service, decided to just buy a new one."
Jim G.
REFRIGERATOR KITCHEN AID KSSS48MDX05 Replaced customer provided control. Issue resolved. Collected labor
Justin R.
WASHER AMANA NTW4516FW3 "Found no leaks on unit, unit passed all test."
Jim G.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Several drawers were damaged. Ordered parts. ; ordrng 1 W11387048 (CENTER FREEZER DRAWER) and 1 W11387048 (LIGHTED SHELF)
Jim G.
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Sr#Gray and violet
Steven G.
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor not plugged in reattached checked ok found bad light bulb for interior cabinet, replaced bulb checked operation unit working normal now"
Tommy B.
DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit is non functional. Tested voltage at wall and at terminal block finding 240 V. Found issue to be damaged wall socket. Customer will have to have the walls inspected to solve the problem.
Jim G.
WASHER MAYTAG MVW7232HW0 Customer described issue wherein the unit will roll items in a ball. I contacted techline and spoke to Rick SR# 7727494218 who informed me that the positioning of items is at fault. Advised me to inform customer that items must be lightly balled up and placed along edges of tub to avoid excessive bunching but that some bunching is unavoidable.
Jim G.
DRYER SAMSUNG DVE50M7450W/A3 Replaced part. Issue resolved.
Douglas H.
VENTHOODS WHIRLPOOL UXT4230ADS1 Last trip found missing fan motor. Replaced motor to resolve issue. Unit testing good now. No further issues at this point.
Christian G.
DISHWASHER AMANA ADB1400AGS1 "Unit showed infestation, bugs around and in unit. Cannot do any work until homeowners clean around unit"
Douglas H.
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Last trip found faulty electronic control. Replaced electronic control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Douglas H.
RANGE WHIRLPOOL WEE510S0FS1 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Jesus C.
RANGE WHIRLPOOL WEGA25H0HN0 UI is damaged. Ordering new UI. Ordering front right burner cap. ; ordrng 1 W11245289 (burnr-head) and 1 W11339753
Douglas H.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Last trip found faulty compressor. Replaced compressor and ice maker to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. SS part and labor still covered. Ice maker to be payed by DH"
Richard G.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint is of a loud scraping noise during the spin cycle, then a loud grinding noise at the end of the cycle. Entered diagnostics and found error codes F0E5 off balance load detected. Ran automatic test and during spin test heard the grinding noise. Determined bad gearcase. Ordering gearcase and motor.; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Tommy B.
RANGE WHIRLPOOL GR448LXPB0 Customer stated that the bake function is intermittently operational. Could not initiate diagnostics. Checked voltage at the control for bake element. Need to replace the control which is discontinued. Collected service call.
slockhart@appliancecareoftexas.com
RANGE AMANA AER6303MFB2 Arrived at home found signs of roach infestation snapped pictures of this called Trade Partners spoke to Patrician SR number 7727491017 to update her of this unit will not be serviced due to infestation job complete.
Steven G.
WASHER WHIRLPOOL WTW4855HW1 "Checked washer found washer in pause spin light blinking. Went over washer use ran diagnostics everything checks ok, washer is working properly"