Service History 49 - ApplianceCare

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78248

Jim G.

Job Details: 07/21/2021

Ive verified a slipping belt. Ive also decided to replaced the splutch cam assembly as a precaution. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch Cam Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near San Antonio, TX 78247

Shawn W.

Job Details: 07/21/2021

Our customer has another leak. The water was off when I arrived. We turned the water back on and I checked for leaks in the front and back. I found that our customers water line from the home joined in to the refrigerator water line has a leak. I showed this to our customer. I told her I wOuld see what we could do but likely they would have to have a Plummer or the installers repair this. The hose that has the leak is not part of the refrigerator parts. I spoke with NR but unfortunately this will be a customer installation responsibility. I called our customer to explain this. While I was there are customer wondered why the water was forming on the front left side of the refrigerator and I explained that in some cases the flooring in the home could be slopped in a certain direction. I used my level to confirm that there is a slight slope in that direction. Our customer told me she did not believe that. I called Whirlpool Trade Care team to document our customers concerns SR# 7731218200

We serviced a

WHIRLPOOL DRYER

Model WETLV27FW0

Near San Antonio, TX 78245

Jesus C.

Job Details: 07/21/2021

Installed new timer. No further issues. Tested to complete.

We serviced a

KITCHEN AID OVEN ELECTRIC (D

Model KEBS107SSS04

Near San Antonio, TX 78258

Jim G.

Job Details: 07/21/2021

Verified an open baking element. Replaced faulty element. Issue resolved.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near San Antonio, TX 78247

Shawn W.

Job Details: 07/21/2021

Model Number: WTW5100HW1. Serial Number: CA1600673. Model number was off by one digit but the one on the unit is not showing up in entitlements. Our customer does not have a copy of the receipt currently but can get one. It came up when I entered it straight from the unit and it is showing a date of purchase of 01 June 2021. Our customer is having problems with the unit running. I found no fault codes in diagnostics and when I tried to start Diagnostic Cycle it did not perform. In component activation no loads actuated. During Test 8 for lid lock I found that the solenoid fro J3-2 wrt J3-3 is open line. It should have 59 to 160 ohms of resistance. This unit will need a new lid lock mechanism. Part ordered. OOS. Rescheduling strike S contingency.; ordrng 1 W11394572 (Lid Lock Mechanism)

We serviced a

KITCHENAID MW-HOOD COMBO

Model KMHS120EBS0

Near San Antonio, TX 78212

Colton B.

Job Details: 07/21/2021

New door panel had scratch on it. Called customer and let them know that the door is being reordered.; ordrng 1 W11037008 (Door)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ06

Near San Antonio, TX 78253

Richard G.

Job Details: 07/21/2021

"Customer complaint is that the light under the unit has stopped working verified issue. Light was stuck in outlet.replaced light, still not working. Removed good light, rescheduling with control and socket.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W10210871 (Lamp holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Boerne, TX 78006

Colton B.

Job Details: 07/21/2021

Issue is that the unit put its into showroom mode. Called techline who said it could have been caused by customer accidentally or a power issue caused by a storm. Indicating that it was a one off glitch (SR: 7731301021). Customer will monitor situation and call us if it comes back.

We serviced a

KITCHENAID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78260

Jim G.

Job Details: 07/21/2021

Ive verified no issues. Unit heated to temp within appropriate time. Reset unit. Cleared codes. There was a communicate error code but there was no indication it was a persistent issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near San Antonio, TX 78250

Richard G.

Job Details: 07/21/2021

Replaced icemaker. Tested to complete unit is good to go.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51ES4ES02

Near San Antonio, TX 78240

Sebastian

Job Details: 07/21/2021

Customers concern is that the unit was overheating and would read an odd temperature found that the unit was set to Celsius double check make sure unit was not overheating anyway found that unit is cycling was about a 50? differential unit is calibrated correctly from what I can tell after watching it cycle several times customer instruct showed customer how to swap from Celsius to Fahrenheit

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near San Antonio, TX 78260

Jim G.

Job Details: 07/21/2021

Found no issue with unit. There was indeed an OB error stored however customer indicated that it only happened one time went over loading best practices. Also leveled unit properly.

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG97US0HS00

Near San Antonio, TX 78261

Shawn W.

Job Details: 07/21/2021

"I removed the burners, caps and grates from the in cabinet cooktop removed the u it from the cabinet turned off the gas and electrical. I then removed the electrode and orifice holder from the burner base. I replaced with the new orifice holder, reassembled and reinstalled the unit. The middle burner is now working on the two separate burner valves and functioning as designed. Unit is fully operational now."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near San Antonio, TX 78261

Jim G.

Job Details: 07/21/2021

I could not verify any further issues. However I did see that the rinse aid level was set to low. I increased it to 4 and used wire tie to secure harness.

We serviced a

KITCHENAID VENTHOODS

Model KVWB406DSS1

Near San Antonio, TX 78253

Justin

Job Details: 07/21/2021

"Saw this job yesterday, need another chimney order. ; O-emld tckt"

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG97US6HS00

Near Boerne, TX 78006

Douglas H.

Job Details: 07/21/2021

Center burner poofs out with extreme pressure when turned to high. Found cause to be faulty valve. Ordering valve to resolve the issue. Scheduling for soonest availability. ; ordrng 1 W11246817 (valve-brnr)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near San Antonio, TX 78245

Richard G.

Job Details: 07/21/2021

"Customer complaint is that the unit is leaving wet clothes at the end of the cycle. Entered diagnostics and found error codes F7E6 motor fault, F0E5 off balance load detected. Ran unit through diagnostics cycle and found issues with motor and gearcase. Ordering motor, gearcase, cam assembly, belt, and shifter.; ordrng 1 W11454734 (Gearcase) and 1 W11497303 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10913953 (Shifter)"

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0HS01

Near Boerne, TX 78006

Douglas H.

Job Details: 07/21/2021

Customer stated unit console will advance time and will turn itself on and off. Checked errors found F6e4 ui to control error and f6e0 communication error. Ordering console and main control to resolve the issue. Console oos. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78254

Justin

Job Details: 07/21/2021

Replaced control board and calibrated unit. Ran diagnostics

We serviced a

WHIRLPOOL RANGE

Model WFG530S0ES0

Near San Antonio, TX 78254

Justin

Job Details: 07/21/2021

Replaced spark module control and tested to complete.

We serviced a

WHIRLPOOL RANGE

Model WEEA25H0HZ1

Near La Vernia, TX 78121

Chris S.

Job Details: 07/21/2021

Customer stated touchscreen was on control locked and they couldnt take it off. Unplug the unit from the wall to reset plug unit back in everything working properly got no error codes . If customer calls back please order control board and get authorization before going back out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near San Antonio, TX 78249

Sebastian

Job Details: 07/21/2021

Replaced icemaker which resolve the unit double check valves valves do not need to be changed out

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near San Antonio, TX 78256

Sebastian

Job Details: 07/21/2021

"Unit was missing the front right wheel I was able to replace the wheel without removing the unit called whirlpool to report floor being damaged due to install whirlpool explain to me that unit is past the 30 day cosmetic warranty and is not responsible for that install damage that would be Lowes or installer. Unit is fixed at the moment snapped pictures of flooring damage closing out, Customer has concerns at the panel and the top is scratched or damaged I dont see any damage to it unit is passive cosmetic warranty according to whirlpool"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS05

Near Boerne, TX 78006

Douglas H.

Job Details: 07/21/2021

"Customer stated when upper grille is in place it gets extremely hot, along with the mullion and the gaskets. Found cause to be weak condenser fan motor not blowing as hard as it should. Ordering condenser motor to resolve he issue. ; ordrng 1 W10854034 (motor-cond)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78245

Richard G.

Job Details: 07/21/2021

"Replaced drain pump and tub. Tested to complete. Unit is good to go. If smell returns, there is nothing wrong with the washing machine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near San Antonio, TX 78245

Jesus C.

Job Details: 07/21/2021

Installed new spacers. No further issues. Tested to complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW0

Near San Antonio, TX 78227

Jesus C.

Job Details: 07/21/2021

Not starting. Called tech line. Bad push to start. Ordering new switch. Sr 7731301442; ordrng 1 WPW10117655 (Start relay)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near La Vernia, TX 78121

Chris S.

Job Details: 07/21/2021

Called customer to give eta and customer stated they dont need service from us

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDB02

Near San Antonio, TX 78263

Chris S.

Job Details: 07/21/2021

Customer stated that water was coming down from ice door. Found issue to be faulty ice door. ordrng 1 WP2180353 (door-chute) and 1 WPW10205979 (motor)

We serviced a

MAYTAG DRYER

Model WED5620HW0

Near San Antonio, TX 78222

Chris S.

Job Details: 07/21/2021

Customer stated that dryer is heating just making horrible squeaking noise. Found issue to be faulty pully and wheels. Ordering Dryer repair kit. ordrng 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Converse, TX 78109

Chris S.

Job Details: 07/21/2021

Replaced start device and tested unit everything working properly. Yes to survey.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Converse, TX 78109

Chris S.

Job Details: 07/21/2021

Customer stated that washer was not cleaning properly and clothes super wet after cycle is done. Found issue to be faulty actuator. Replaced actuator calibrated and tested unit everything working properly. Yes to survey.

We serviced a

MAYTAG WASHER

Model MVWB855DC1

Near Helotes, TX 78023

Justin

Job Details: 07/21/2021

"F6E2 stored, unit will not function correctly. Customer would need to replace both control and console. W10916649 and W11226503"

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS06

Near Cibolo, TX 78108

Zachary

Job Details: 07/21/2021

Was replacing microcomputer and discovered new board did not have input at P4 it is siliconed over. Checked to make sure I ordered correct board and I did. Checked Marcone and double checked part numbers. All correct. Picture even shows input at P4 should be there. Defective microcomputer. Ordering another microcomputer to resolve issue. Part is once again OOS and will need to be scheduled when available.; ordrng 1 W10892389 (Microcomputer)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78209

Zachary

Job Details: 07/21/2021

"Replaced bad control board, was now able to test washer. Washer is about a 3rd full of water so attempted to drain before running calibration. No function. Ran calibration cycle. Tried again, no change. Had already checked connections at drain pump and control board. Ordering drain pump to resolve issue.; ordrng 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near San Antonio, TX 78218

Zachary

Job Details: 07/21/2021

"Checked refrigerator, complaint is that items, even milk on top right front of refrigerator are freezing. Damper motor is stuck open. Ordering damper to resolve issue.; ordrng 1 WPW10594330 (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78218

Zachary

Job Details: 07/21/2021

"Checked washer found faulty actuator popped off splutch. Replaced actuator, calibrated and tested washer no issues or error codes found. Washer is working as designed. ; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB

Near San Antonio, TX 78242

Jesus C.

Job Details: 07/21/2021

Unit not filling with water. Found Broken wire going to float switch. Repaired wire. Good water to tub. No further issues. Tested to complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Corpus Christi, TX 78415

Adam

Job Details: 07/21/2021

Read full list of previous notes. Called trade care team to try to confirm if a certain by metal was attached to Harness wire. According to them bimetal is considered part of that harness and is not a separate component. Previous notes and estimates stand. Have not scheduled return appointment pending part arrival; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Victoria, TX 77905

Michael

Job Details: 07/21/2021

"The appliance is not cooling, the evaporator fans are working normal. Pulled the refrigerator out and removed back cover, the condenser fan is working normal, the compressor is locked up. Sealed system issue, shows to be covered underneath whirlpool warranty, ordered the compressor , no ETA, please reschedule the customer when the part comes in ; ordrng 1 W10903340 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Victoria, TX 77901

Michael

Job Details: 07/21/2021

"Wont complete the wash cycle per customer. F2E1 stuck key, F5E3 lid lock fault error codes, cleared error codes and tested the lid lock, not functioning properly. She said to make the repair, installed new latch from TS, calibrated and performed a diagnostics test, completed with no issues or error codes. ; used 1 W11307244 (Latch) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Victoria, TX 77901

Michael

Job Details: 07/21/2021

"The console didnt have a control in it, just the keypad. The issue is going to be the control, ordered part and rescheduled the customer ; ordrng 1 W10906426 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Victoria, TX 77904

Michael

Job Details: 07/21/2021

"Installed the switch and spacer, the light is turning on and off properly, the appliance is working normal"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Victoria, TX 77904

Michael

Job Details: 07/21/2021

"The light lens had broken off on the left side. I was able to remove the broken piece out of the socket. Ordered the light lens, no ETA, please reschedule when the part comes in; ordrng 1 W11450856 (Light lens)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Victoria, TX 77905

Michael

Job Details: 07/21/2021

"Wont complete the wash cycle per customer. F8E1 no fill/long fill, F2E1 stuck key, cleared error codes and tested the inlet valve, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal. They are on a water well and sometimes the electricity goes out which shuts off the well, which may have cased the issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Corpus Christi, TX 78416

John L.

Job Details: 07/21/2021

"Installed compressor evaporator, vacuumed and charged unit unit holding vacuum and charge spirit charged unit with 4.75 ounces of refrigerant. Unit holding proper pressure is Cooling. Issue has been resolved."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558FEZ01

Near Corpus Christi, TX 78415

John L.

Job Details: 07/21/2021

"Inspected unit found small gap in gasket. Set gasket, and restored lights. Issue resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Corpus Christi, TX 78411

John L.

Job Details: 07/21/2021

"Inspected unit, found 1/4 gap on gasket. Was able to reform gasket, and freezer door now sealing properly. Also light is now working. Issue has been resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Portland, TX 78374

John L.

Job Details: 07/21/2021

"I replace compressor, vacuum and charged unit. Unit holding vacuum and refrigerant. Charged unit with 4.8 ounces of refrigerant, unit is holding charge and is cooling checked all joints for leaks none found. Issue resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Corpus Christi, TX 78414

Adam

Job Details: 07/21/2021

Installed new gasket and applied silicone to gaps in body to lighter. Device customer it will take a little time for the adhesive to cure. Further inspection shows new gasket making excellent contacts with body. Issue resolved.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS02

Near San Antonio, TX 78252

Jim G.

Job Details: 07/20/2021

Ive verified the console is failing. Intermittently non-responsive. Also will sometimes make selections by itself. ; ordrng 1 W11297709 (Console)

We serviced a

KITCHENAID VENTHOODS

Model KVWB406DSS1

Near San Antonio, TX 78253

Justin

Job Details: 07/20/2021

Found bottom chimney on new part scratched as well. Installed newer chimneys but will reorder. ; ordrng 1 W11417192 (Chimney)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near Schertz, TX 78108

Chris S.

Job Details: 07/20/2021

Customer stated that there is frost in the back of the evaporator in the fridge section. Found issue to be bad evaporator fan and thermistor fan is out of stock right now.; ordrng 1 W11098695 (fan-scroll)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near San Antonio, TX 78252

Richard G.

Job Details: 07/20/2021

"Customer complaint is that the unit is showing an error of F1E0 and not working. Verified issue. Replaced control board, tested to complete. Unit is good to go."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2652KEB

Near San Antonio, TX 78253

Richard G.

Job Details: 07/20/2021

"Customer complaint is that the refrigerator is not cooling. Found refrigerator compartment not very cold. Freezer is freezing, but evaporator is covered in ice. Will need thermostat. ordrng 1 WP67004757 (Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near San Antonio, TX 78253

Richard G.

Job Details: 07/20/2021

"Customer complaint is that the broiler is igniting, but then shuts off after a few seconds. Found igniter still clicking after broil is lit, then both gas and igniter stop. Found no faults saved in system. Ordering broil igniter to resolve issue.; ordrng 1 WPW10333842 (Broil igniter)"

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE500ESS09

Near Spring Branch, TX 78070

Douglas H.

Job Details: 07/20/2021

"Unit burning food directly in the center. When testing unit found unit heats up extremely hot in shorter periods of time. Finding issue to be microwave control, inverter and magnetron. Ordering all 3 to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron) and 1 W11325786 (Control) and 1 W11325604 (Inverter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Spring Branch, TX 78070

Douglas H.

Job Details: 07/20/2021

"Customer stated unit not cooling efficiently and making loud noise. Noise issue coming from freezer, fan is hitting ice. This is causing the cooling issue as well. Found that previous work didnt fail. This is a new issue. Ran through diagnostics, verified the heater is functioning properly. Issue is with ui, main control and defrost thermistor. Ordering ui, main control and Evap harness to resolve the issue. ; ordrng 1 W11109595 (motor-evap) and 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near San Antonio, TX 78238

Douglas H.

Job Details: 07/20/2021

Last trip found cause of to be the base of the unit. Replaced base of unit after disassembled the entire unit. Reassembled the entire unit. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near San Antonio, TX 78256

Douglas H.

Job Details: 07/20/2021

Last trip found damaged refrigerator compartment door. Replaced door to resolve the issue and installed new badge. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near San Antonio, TX 78209

Chris S.

Job Details: 07/20/2021

Customer stated that freezer kept icing up. Found issue to be defrost control. ordrng 1 WPW10352689 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near San Antonio, TX 78209

Chris S.

Job Details: 07/20/2021

Customer stated that washer buttons werent working right. Found issue to be control board and UI not communicating to each other. customer wants to talk to her husband first about going thru with repair. ; rqstng P&A on 1 W10911043 (panel-cntl) and 1 W11201292 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78218

Chris S.

Job Details: 07/20/2021

Customer stated that washer was leaking. Found issue to be bellow was torn. Need helper dryer is on top of washer . Bellow is out of stock.; ordrng 1 W11314648 (bellow) and 1 W11314649 (clamp)

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Somerset, TX 78069

Jesus C.

Job Details: 07/20/2021

Customer no longer needs service.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Converse, TX 78109

Chris S.

Job Details: 07/20/2021

Customer stated that washer leaking. Found issue to be water valve and dispenser dispenser is out of stock ; ordrng 1 W11220230 (valve) and 1 W11175629 (Dispenser)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Antonio, TX 78261

Shawn W.

Job Details: 07/20/2021

"I removed the old control board and installed the new one. Turned on power and tested. The unit filled, washed and drained. Unit us now fully functional. Ran service cycle mode for calibration."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507HPS02

Near Spring Branch, TX 78070

Shawn W.

Job Details: 07/20/2021

"I installed the ice chute, UI and fascia. Unit is now fully functional."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78254

Richard G.

Job Details: 07/20/2021

Called customer. Unit is functioning well at this time. Canceling appointment.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Boerne, TX 78015

Douglas H.

Job Details: 07/20/2021

"Last tech found faulty compressor. Upon arrival customer stated unit has working properly. Rediagosed unit to find issue wasnt with the compressor but with the control boards( ui and main control), causing intermittent cooling issues. ; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near San Antonio, TX 78230

Zachary

Job Details: 07/20/2021

"Checked refrigerator found ice maker not working. Tested ice maker and it was stuck mid harvest. Replaced ice maker and tested, ice maker completed full harvest cycle. Checked for noise in the back of refrigerator that customer has been hearing. Could not replicate noise during visit. Refrigerator is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spring Branch, TX 78070

Jim G.

Job Details: 07/20/2021

Replaced faulty module. Issue resolved.

We serviced a

KITCHENAID OVEN ELECTRIC (D

Model KODE500ESS04

Near Bulverde, TX 78163

Shawn W.

Job Details: 07/20/2021

"W10565140. Our customer tried to bake a pizza in the top oven and it took an hour and a half to cook and the temperature never went over 150 degrees F. I checked the electrical outlet and it has the proper voltage, polarity and grounding.. I conducted Technical Training Pointer #: W10565140 Action Required: Informational Kitchen Products Oven Temperature Calibration Procedure All Electric and Gas Ovens. It took 5 minutes and 20 seconds to go over 150 degrees F. It took 18 minutes 46 seconds for the display to reach 350 F and my weighted thermocouple never reached 350 degree F. Cycle 1 high 311 F low 221F 50 minutes into the bake cycle the unit has still not cycled up. Spoke with Bruce at Whirlpool Tech Line. Bruce was little help. Ordering more parts for circuit. ; ordrng 2 W11545804 (Bake element)s and 2 W10883049 (Latch motor)s and 1 W10622170 (Temperature Sensors) and 1 WP4449751 (TOD)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78228

Sebastian

Job Details: 07/20/2021

Found that all the functions are working on the unit as it should down motor error code in basket did not reach target RPM Eric owed verify that unit is working as it should no resistance at the drum drum is spinning completely on balance I did however find that the drain tube is pissed off because there is not enough slack going to the drain pipe calibrated unit went over how to load the unit with the customer and explain that they need to get an extension on the tube or somehow figure out a way to get less slack as we cannot move the unit any closer to the drain

We serviced a

JENN-AIR ICEMAKER (STANDA

Model JIM158XYCX0

Near San Antonio, TX 78209

Sebastian

Job Details: 07/20/2021

"7731292478 Customers concern with you is that after my last visit it began to make ice but then stopped all of a sudden checked unit found that unit does fill up and it does cycle and it does get cold but the drain pump is leaking very bad on the inside of the reservoir all four corners leaking out replace drain pump to see if this was the cars or if it was the housing as the housing is not gonna be available for quite some time I found that the drain pump itself was a cause of the leak as a unit is no longer dripping from the reservoir drain pump. Tech line would like me to watch it make a batch of ice. After unit cycled one batch of ice unit did not continue call tech line back confirm with tech line that water level sensor circuit is acting up again ordering water level sensor and harness harness is on back order scheduling for the third to come with only sensor to see if that is the issue also Warren customer that control may be an issue as well, ordrng 1 WPW10485962 (Sensor) and 1 WPW10485955 (Harness) and 1 W11034363 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Spring Branch, TX 78070

Jim G.

Job Details: 07/20/2021

Replaced faulty drain hose. Issue resolved.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near San Antonio, TX 78254

Richard G.

Job Details: 07/20/2021

Replaced dispenser. Tested to complete. Unit is good to go.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near San Antonio, TX 78258

Shawn W.

Job Details: 07/20/2021

Serial Number was off by one digit. I updated it. Serial Number: CA291384. The actual Serial number does not show up in entitlements. But the one with the incorrect digit does. I have taken entitlements pictures of both. Receipt say 11-17-2020. Different date the. Ticket but still under warranty. I found that the shifter had become dislodged from the cam on the gear case. I reattached hed it but the shifter will have to be replaced. Part ordered. In diagnostics received the motor fault code to verify. ; ordrng 1 W10913953 (Shifter)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78254

Justin

Job Details: 07/20/2021

"Suspension test passed, problem coming from gearcase or motor. Please schedule follow up when gearcase comes in. ; ordrng 1 W10890624 (Motor) and 1 W11454741 (Gearcase)"

We serviced a

JENN-AIR COOKTOP ELECTRIC

Model JED3536GB01

Near San Antonio, TX 78232

Shawn W.

Job Details: 07/20/2021

Our customer is experiencing some problems with the front left burner in which it is getting to hot and at times takes a long time to cool down. I uninstalled the unit from the cabinetry. I had our customer sign our damage disclaimer and explained that I would not be able to reinstall the silicone that he had utilized. I tested the resistance of the heating element and it is sound electrically. I replaced the infinite switch and tested. It passed. I reassembled the unit and reinstalled back into the cabinet. Unit is now fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near San Antonio, TX 78254

Justin

Job Details: 07/20/2021

W11407411 tech line confirms for us to order. Inlet water assembly 7731294271 ; ordrng 1 W11407411 (Water inlet assembly) and 1 W11410464 (UWI)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near San Antonio, TX 78254

Justin

Job Details: 07/20/2021

"Spoke with customer and they need to reschedule, husband has Covid. ; schdld next appmnt for 8/4 WED !"

We serviced a

WHIRLPOOL DRYER

Model WED7590FW1

Near San Antonio, TX 78254

Justin

Job Details: 07/20/2021

"Need paper work from office, also do not have panels in truck. ; schdld next appmnt for 8/3 TUE !"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Antonio, TX 78254

Justin

Job Details: 07/20/2021

Replaced burner head and tested to complete.

We serviced a

JENNAIR RANGE

Model JGCP636ADP

Near Boerne, TX 78015

Douglas H.

Job Details: 07/20/2021

Last trip found right front burner head not functioning properly. Replaced right front burner head to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs up front on last trip.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Ingram, TX 78025

Colton B.

Job Details: 07/20/2021

Last time out unit was cooling. Now refrigerator fan is not turning on. Order new fan to resolve issue. ; ordrng 1 W11395558 (Fan assembly)

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Converse, TX 78109

Chris S.

Job Details: 07/20/2021

Customer stated that washer doesnt work anymore. Found issue to be faulty control board and door switch. Customer doesnt want to go thru with repair. C rqstng P&A on 1 WP8183270 (latch) and 1 W10427972 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Helotes, TX 78023

Justin

Job Details: 07/20/2021

"F4E3 stored in unit, found unit with a bad sump pump. Replaced and tested to complete."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Bulverde, TX 78163

Jim G.

Job Details: 07/20/2021

I contacted techline who indicated this is not a device issue Joel SR# 7731200813. The dryer is functioning as designed. I checked blower fan and verifed no air flow issues. No error codes. Ive suggested that using the timed dry to verify dryer is functioning as designed. Also went over settings and loading recommendations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJV00

Near Kerrville, TX 78028

Colton B.

Job Details: 07/20/2021

"Issue is a leaking ice maker again and food freezing in refrigerator. Food freezing is due to food being directly in front of vents, talked to customer about that. Called techline again on the leaking issue, issue has been passed along to engineering and review. Will call me or customer for further action (SR: 7729755250)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near San Antonio, TX 78264

Jesus C.

Job Details: 07/20/2021

Installed new water supply line and water valve. No further issues. Tested to complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Helotes, TX 78023

Justin

Job Details: 07/20/2021

Need kickplate screws for unit. ; ordrng 2 WPW10503548 (Kickplate screws)s

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KECC604BBL00

Near Center Point, TX 78010

Colton B.

Job Details: 07/20/2021

"Issue was an arcing cooktop and power light stuck on. Found RF burner switch to be the issue. Replaced switch, unit tested good. Called cost of RF infinite switch."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near San Antonio, TX 78252

Jim G.

Job Details: 07/20/2021

I could not duplicate any issues however customer explained that it happens intermittently. Will replace sump pump and motor. ; ordrng 1 W11085683 (Motor Sump Assembly)

We serviced a

WHIRLPOOL RANGE

Model WFE510S0HB1

Near Von Ormy, TX 78073

Jesus C.

Job Details: 07/20/2021

Stove out of warranty without closing paperwork. Customer will need to provide paperwork to continue service.

We serviced a

KENMORE FREEZER

Model 253.447331

Near Comfort, TX 78013

Colton B.

Job Details: 07/20/2021

Issue was poor cooling. Found uneven frost pattern on evaporator. Finding issue to be a restriction in the evaporator.

We serviced a

MAYTAG WASHER

Model MVW7230HW0U

Near Boerne, TX 78006

Colton B.

Job Details: 07/20/2021

"Customer said not draining and lid not locking. Found broken drain pump, shorted wire harness and broken latch. Ordered parts and will contact customer when parts come in. Serial number indicates a 2021 manufacturing date. ; ordrng 1 W11394572 (Lid lock assembly) and 1 W11457841 (Latch) and 1 W11130936 (Harness lower)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near San Antonio, TX 78224

Jesus C.

Job Details: 07/20/2021

Tested unit. Set bake at 300. Temp reading at 275. Oven not calibrated. Calibrated oven. Set bake at 300. Temp reading 300. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78249

Sebastian

Job Details: 07/20/2021

#2990 Found that control has 120 V fair to it but will not start or going to diagnostics found that the drain pump on the bottom of the unit has broken wiring at the plug and the pump itself is become disassembled in someway ordering pump and harness also found that unit has a bad actuator ordering actuator as well as damper assembly and control for for further troubleshooting these parts should resolve all issues.Parts team to reach out when all parts are available; ordrng 1 W11417466 (Control) and 1 W11545744 (Harness) and 1 W11130362 (Dampers) and 1 W10913953 (Actuator) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78237

Richard G.

Job Details: 07/20/2021

Customer complaint is that the unit is not washing. Entered diagnostics and found error codes F0E4 high water temperature during rinse cycle. Hoses are installed correctly. Replaced inlet valve. Ran unit through diagnostics cycle. Unit tested good.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near San Antonio, TX 78247

Shawn W.

Job Details: 07/20/2021

"I removed the old freezer door by removing the kick plate, hinge, door handle, electrical connections, ice maker cabinet and water and ice maker lines and replaced with a new door that comes with the separator, a new UI and ice maker. I reconnected the hinge, water and electrical lines, ice maker cabinet, handle and kick plate. I heat treated the seal. Unit is now fully functional."