Near San Antonio, TX 78258
Devon F.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW8040DW2 "Customer complaint was unit lid not opening properly, unit lid is broken on left side ordering new lid to resolve issue.; ordrng 1 W11097645 (top)"
Near Cibolo, TX 78108
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Andrew SR# (tech could not provide SR) however. He recommends pressure regulator and dual valve. Will return to correct. ; ordrng 1 W10786952 (valve) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Contacted techline determined issue lies with control and valve terminals are getting voltage for at least 5-10 seconds after releasing dispenser pad for water. Will also replace valve. ; ordrng 1 W11174836 (cntrl-elec) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Oven gave temp sensor isssues. Resisance tests on temp probes did not indicate fault. Open reset control allow oven to be activated but the control did not allow voltag to relay. Determined control is faulty and needs to be replaced. I Contacted techline and spoke to David SR# 77262437 who determined this issue with me over phone. Will return with control and replace. ; ordrng 1 WPW10365423 (cntrl-elec)
Near San Antonio, TX 78217
Jim G.
Job Details: 10/30/2019
DRYER MAYTAG MEDB835DW4 I confirmed issue is present again. I contacted techline and spoke to Steve SR# 7726239513 who informed me that the customer cannot use the plastic vent.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW6620HC0 Swapped out control to resolve issues regarding water inlet. No further issues at this time. Customer asked us to leave washer and dryer in living room.
Near San Antonio, TX 78240
Richard G.
Job Details: 10/30/2019
COOKTOP GAS MAYTAG MGC9536DS00 Replaced gas tubing and manifold. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78216
L
Job Details: 10/30/2019
WASHER MAYTAG MVWB765FW3 Issue was problem with washers lit. Found broken lid. Ordering new one ; ordrng 1 693995 (hex head screw) and 1 8563965 (hinge) and 1 8572974 (hinge) and 1 W10708964 (bearing) and 1 W11082608 (lid)
Near San Antonio, TX 78209
Devon F.
Job Details: 10/30/2019
WASHER AMANA NTW4516FW3 Customer complaint was unit not spinning. Replaced motor and capacitor to resolve issue unit is operating as designed.
Near San Antonio, TX 78230
L
Job Details: 10/30/2019
DISHWASHER KITCHENAID KDFE104DSS0 Issue is bad adjusters. Found units tops tracks are broken also ordering new parts. ; ordrng 1 W10250162 (cover) and 1 W10250162 (cover) and 1 W10462358 (track) and 1 W10462359 (track) and 1 W10588164 (housing) and 1 W10588165 (housing)
Near Universal City, TX 78148
Steven G.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW92HEFC0 "Sent without part, APD didn’t have so I could complete ; O-emld tckt"
Near San Antonio, TX 78261
Devon F.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW5840BW0 "Customer complaint was unit would leave clothes wet by the end of wash cycle, replaced water valve to resolve issue unit operating as designed."
Near San Antonio, TX 78251
Christian G.
Job Details: 10/30/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Issue stated by customer: microwave won’t start, displaying F1E4 code. Installed new control. No error codes shown. Unit test good. Informed customer of survey."
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/30/2019
DRYER MAYTAG MEDX500XW0 "Checked dryer, loud noise coming from motor. Replaced motor. Dryer working as designed."
Near San Antonio, TX 78247
Devon F.
Job Details: 10/30/2019
MW-HOOD COMBO MAYTAG MMV5208WS1 Customer complaint was unit would not start. Upon arrival customer told me other company named Allstate Appliance repair broke top part of microwave. Ordering new micro switches to resolve issue. Collected 113.66 check; ordrng 1 W10269458 (switch) and 1 W10727360 (microswitch)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2019
RANGE JENN-AIR JDRP548WP03 Confirmed rust on griddle module. Ordering new Griddle module to replace. ; ordrng 1 W10625221 (module)
Near Boerne, TX 78015
Colton B.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 "Issue was an F1E1 error code. Replaced control board to resolve issue. Unit testing good, both oven heated well."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/30/2019
DRYER MAYTAG MEDB835DW4 Installed new control board. Tested unit. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Issue is that the evaporator thermistor was completely missing and the valve was leaking.Replaced both to resolve issue. Unit testing good. Going to call back later today to verify ice production and collect payment for parts used. Customer left before repair was completed.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ran diagnostics on unit. Evaporator fan is out. Ordered part to resolve issue. ; ordrng 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Second holder to the bottom drawer is broken. Ordering parts to resolve issue.; ordrng 1 W11368751 (PAN HOLDER)
Near San Antonio, TX 78216
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was ice maker not making ice. Replace ice maker. Check for error. Ice maker now making ice. Unit working as design No other issues. Job complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
DRYER WHIRLPOOL WGD9400SW0 "Unit not heating. Found faulty thermal cutoff, burner coils and igniter. Igniter wasn’t sent even though ordered. Customer ordered igniter himself. Coming back Saturday for the repair. ; used 1 279973 (CUTOFF-TML) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found one gasket torn, reordering new gasket and silicone sealant. Call when parts come in.; ordrng 1 482338 (adhesive) and 1 W10355591 (gasket-fip)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Changed power cord, transformer, and nut. Tested unit, did not trip breaker and heating up water. Unit is good to go. Home is still being worked on, no one to leave survey information with."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KBFS25ECBL00 Metal plate in back was bent. Straighten Ed back out. No further issues at this point.
Near Universal City, TX 78148
S. L.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new adjuster and retainer clips found one tine pivot bad ordering new tine pivot rescheduling fr Friday.; ordrng 1 W10082853 (pivot-tine)
Near Kendalia, TX 78027
Douglas H.
Job Details: 10/30/2019
RANGE WHIRLPOOL WFG320M0BW2 Changed all orifice so out. Unit is functioning as designed. No further issues at this point.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Determined issue is voltage issue at the control to the defroster. Also replacing bimetal thermistor as a precaution. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)
Near San Antonio, TX 78213
Christian G.
Job Details: 10/30/2019
WASHER MAYTAG MVWC565FW1 Issue stated by customer: washer leaking from drain house. Installed new drain hose. Ran through test cycle. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is that when she purchased the dryer, the installer changed the door swing and warped the door. Installer told her she’d have to just deal with it the way it is. Verified door is warped, and hinges are bent, also noticed the front panel is bent near the hinges . Ordering hinges, inner door, outer door, seal, and front panel.; ordrng 1 W10806345 (panel) and 1 W10861224 (door) and 1 W10861521 (seal-door) and 2 WPW10362431 (hinge)s and 1 WPW10463967 (door)"
Near San Antonio, TX 78258
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Issue was ice building up in freezer. Found evap drain was clogged. Defrost evap and unit now draining water. No further issues. Job complete
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
WASHER MAYTAG MVWX655DW0 "Customer issue was that the washer was slipping in agitation. Splutch looked good. Agitator was loose, tightened it down. Real test with wet load of clothes, agitation sounded good. Collected service call and asked customer to record if it happened again. Unit testing good.."
Near San Antonio, TX 78260
Steven G.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker ran cycle unit made a slab of ice, found broken cutter grid and water valve leaking, ordered parts and will return with compressor just in case ; ordrng 1 W10485968 (grid-cuttr) and 1 W10646596 (WATER VALVE ) and 1 W10776033 (tube-water)"
Near San Antonio, TX 78229
Christian G.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Noisy operation. No error codes present. Ran through diagnostic tests. Unit test good/could not replicate issue.
Near San Antonio, TX 78248
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR KITCHEN AID KSCS23FVMK01 Last visit found fridge to be shorting due to faulty evaporator fan motor. Swapped with new parts and the issue persists. Called techline and spoke to Kurt who recommended a control as the unit was functional without fan motor connected. Ordering control to resolve issue. ; ordrng 1 W10823803 (cntrl-elec)
Near San Antonio, TX 78244
S. L.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED4815EW1 "Found thermal fuse open replaced fuse tested unit it i on. Ran temperature test on exhaust 3 cycles average cutoff 178 ordering new operating thermostat and timer timer is loud too. Rescheduling 11/4 advised to not use til repair is made.; ordrng 1 279816 (thermal cut off hi) and 1 W10185982 (timer) and 1 WP3387134 (thrmst-fix), used 1 WP3392519 (FUSE) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Issue was no heat from dishwasher. Replaced heating element, unit tested good. Collected P&L."
Near San Antonio, TX 78256
Steven G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Added die dryer ordered compressor will return next week; ordrng 1 W10445423 (compressor) and 1 W10570565 (evaporator), used 1 W10143759 (DRIER UV) from stock"
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced board and dampener. Unit is functioning as designed. No further issues at this point. Yes to survey. Left behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control assembly and programmed control. Unit working properly at this time. Control panel skin black stainless instead of regular stainless. Ordered stainless skin. Rescheduled 11/1; ordrng 1 W10899877 (CONTROL PANEL SKIN)
Near Castroville, TX 78009
Justin
Job Details: 10/30/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Spoke with techline and documented my findings, 7726239829. Andrew from techline said if issue occurs after changing out bad appliance manager. The issue will be with the wire harness. W11225369 will need to be ordered if issue occurs again."
Near San Antonio, TX 78248
Jesus C.
Job Details: 10/30/2019
COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Installed new cooktop and bezel and foam. Will have to order the rest of the bezels. Burners are not working properly. Ordering new switches. ; ordrng 1 W10437092 (switch-inf) and 2 W10437094 (switch-inf)s and 1 W10578768 (switch-inf) and 4 W10593536 (bezel-knob)s
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 "Issue was a blown fuse on oven. Replaced control board fuse, unit now operating as intended. Unit testing good. Collected for P&L."
Near San Antonio, TX 78219
S. L.
Job Details: 10/30/2019
REFRIGERATOR MAYTAG MSB26C6MDH02 "Ran diagnostics found unit will not cool unless in service mode, needs new ui and control, will get thermistors just in case needed rescheduling 11/12 customer wants pm call.; ordrng 1 W10280385 (thermistor) and 1 W10280386 (thermistor) and 1 W10759661 (cntrl-elec) and 1 W10889444 (cntrl-elec)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/30/2019
COOKTOP ELECTRIC KITCHENAID KECC604BBL00 Rescheduled for customer availability.; schdld next appmnt for 10/31 THU !
Near San Antonio, TX 78244
S. L.
Job Details: 10/30/2019
DISHWASHER AMANA ADB1400AGB1 Complaint is unit not going into wash cycle. Checked operation found couple debris under float assembly advised customer to make sure this area is clear advised of survey and leave behind paper. No email provided
Near Kirby, TX 78219
S. L.
Job Details: 10/30/2019
COOKTOP ELECTRIC MAYTAG MEC7430WS01 Found LR and Rr infinite switch has burn marks on it and causing improper heating tested other burners these are good. Ordering both rescheduling ; ordrng 1 WPW10244639 (switch-inf) and 1 WPW10434447 (switch-inf)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
WASHER MAYTAG MVWC565FW1 Unit not starting. Found faulty control board. Replaced board. Calibrated. Ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
DRYER MAYTAG MEDC465HW0 Customer issue was a noisy dryer. Found issue to be a pulley. Replaced pulley and belt. Unit tested. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78212
Steven G.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUID308ESS2 "Checked ice maker found overflow of ice not cutting off, and ice slab on Evaporator and out of water never cycled, and housing not letting water into reservoir ordered parts; ordrng 1 W10511923 (thermistor) and 1 W10555394 (housing) and 1 W10764770 (harns-pump)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
REFRIGERATOR JENN-AIR JFC2290REM00 "Customer issue was a noisy baffle. Replaced baffle to resolve issue, unit tested good. Left survey behind and talked to customer about survey."
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
DRYER MAYTAG MED6630HC0 Calling techline per notes. Spoke with Kurt. Kurt didn’t really want to listen to what I was saying. Suggested to put masking under blower housing 505168. Also finding the blower wheel and motor to the primary cause the noise. Ordering motor and blower wheel to resolve the issue. ; ordrng 1 W11086656 (motor-drve) and 1 W11254843 (collar) and 1 WP505168 (tape-drip) and 1 WP697772 (blower wheel)
Near San Antonio, TX 78201
Christian G.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer runs too long, handle broke off. Found timer switch to constantly run while plugged in. Ordering parts.; ordrng 1 W10861225 (handle) and 1 WPW10185992 (timer)"
Near Boerne, TX 78006
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that the unit is leaking water from the icemaker into the door. Observed water accumulating at the bottom of the ice bin. Cleared away the ice and moisture from assembly. Removed panel to observe any leaking behind near water line. Ordering icemaker to resolve leak issue. Customer will observe unit to see if the issue persists. ; ordrng 1 W11294907 (icemaker)
Near Helotes, TX 78023
Steven G.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KFIV29PCMS "Found refrigerator cooling after last tech defrosted, replaced evaporator fan and THERMISTOr, checked operation unit working normal at this time ; used 1 W10902214 (THERMISTOR ) from stock"
Near Converse, TX 78109
S. L.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called tech line SR number 7726245636 was told inspect evaporator panel found shield loose on left side, tech lime said before replacing shield try to replace evaporator panel and order 2 of gasket WP2253055 to dampen noise. If this doe not,work evaporator will have to be removed and shield will have to be replaced. Rescheduling Tuesday 11/5 customer,wants am appt, if possible.; ordrng 2 2304241 (gasket)s and 1 W10463013 (cover-evap) and 2 WP2253055 (gasket)s"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
MW-HOOD COMBO MAYTAG MMV4205DS0 "Called ahead to customer at 3:15. Customer stated they were running to the Humane Society, but that they would be back. Tried to get to customers house, but the road to get there was too rough. Could not get to house without fear of damaging the van. Tried to call customer to let them know, however no one picked up and I could not leave a voicemail. Unless an alternate route is available, we will not be able to service this unit."
Near Boerne, TX 78015
Tommy B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated the issue was the unit would not start up. Tested voltage in the home which was 120 V. Swapped out control board and unit powered on. Ran automatic test cycle to ensure unit is functioning normally. No further issues at this time. Yes to survey.
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced handles. Briefed Manager that unit was now ready for re-sale. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Found ice maker getting 120 but producing ice a very slow pace, tried truck stock ice maker but showed bad out of truck stock. Will need to order ice maker and new harness due to a open thermistor from test 33.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)"
Near Converse, TX 78109
S. L.
Job Details: 10/30/2019
RANGE AMANA AGR5330BAS3 Spoke to customer SHE CANT BE HOME TILL AFTER 430 rescheduling 11/5 4-6 emailing NR.; schdld next appmnt for 11/5 TUE 4-6
Near San Antonio, TX 78257
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ Issue was supplied line was damage. Replace reservoir. Tested unit no other issues
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher found error code F2E2. Ordering new console and control ; ordrng 1 W10825369 (brace) and 1 W10825638 (connector) and 1 W10897417 (console) and 1 W10904715 (cntrl-elec)
Near Castroville, TX 78009
Justin
Job Details: 10/30/2019
DISHWASHER KITCHEN AID KUDP01FLBL6 "Replaced control UI, fixed issue with unit. Tested out in heavy cycle, to ensure it would engage all test. Test passed."
Near San Antonio, TX 78257
L
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5620HW Check unit. Damage on side. Ran diagnostics no error codes. Unit is working as design. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found the freezer temp higher than set point settings, fridge setting was set to 34 degrees and did not seem to be correct temps as well. Suggest ordering a sealed system tech out to throw a dryer on to check for leaks. ; ordrng 1 WPW10143759 (dryer)"
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Checked washer. Found UI stuck. Preformed voltage checks, all checks good. Plug unit into wall outlet. Ran diagnostics found no error codes. Ran quick test cycle . Checks ran as designed. Job complete"
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Tested ace and test ran. Unit working properly at this time. No issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Checked microwave got fault code f2e1. Went through troubleshooting steps. Control panel bad. Ordered replacement control panel. ; ordrng 1 W11040881 (CONTROL PANEL ASSEMBLY )
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW4855HW1 Unit had no power and lid lock was stuck. Unlocked lid lock still no power. Hooked to another outlet and unit ran fine. Outlet is bad.
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Unit was operating properly. No issues in function. Instructed customer about using rinse aid and properly loading the dishwasher. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78256
Ivan B.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED75HEFW0 Checked dryer. No power to dryer. Checked outlet and outlet is fine. Problem with control board and console. Ordered replacements. Rescheduled 11/4; ordrng 1 W10391519 (CONSOLE PANEL) and 1 W10847946 (CONTROL BOARD)
Near San Antonio, TX 78205
Jesus C.
Job Details: 10/30/2019
REFRIGERATOR AMANA ART106TFDW01 Installed new drain line. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dishwasher was not mounted level. Leveled unit and it ran through a test cycle unit is draining properly after remounting. Spoke with customer about survey and leave behind.
Near San Antonio, TX 78256
Ivan B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW7000DW4 Checked washer and lid lock is visibly broken. Ordered replacement part. Rescheduled 11/1; ordrng 1 W10787878 (LID LOCK ASSEMBLY )
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
RANGE WHIRLPOOL WFE550S0HZ1 Found part damaged out of box. Will order new handle and reschedule for the 5th. ; ordrng 1 W11110499 (hndle-door)
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED4850HW0 Checked dryer. Unit working properly. Lint trap clean and vent free of any blockages. Unit is heating properly. Advised customer to use time dry instead of sensor drying and discussed proper loading. No further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Ordering harness, customer removed many items out of freezer and it made no difference. Looks like a bad thermistor telling the freezer to remain on causing it to be too cold on the refrigerator side. ; ordrng 1 W11084324 (harns-wire)"
Near Converse, TX 78109
Shawn W.
Job Details: 10/30/2019
RANGE WHIRLPOOL WFG515S0ES1 Replaced caps. Burners fully functional. Job complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/30/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS After replacing module was unable to get unit to function call tech line and spoke to Kathy who was unable to assist me in finding the cause of the problem. Will require senior tech.; schdld next appmnt for 10/31 THU !
Near San Antonio, TX 78228
Christian G.
Job Details: 10/30/2019
WASHER MAYTAG MHW5630HC0 Issue stated by customer: washer leaking and shaking. Re tightened all connecting hoses to make sure no leaks. Informed customer floor was not strong enough to support washer. Floor moved/bowed when pressure was put on it. Transport bolt broken during installation process. Customer would like us to order. Ordering parts; ordrng 2 W11316629 (bolt)s
Near San Antonio, TX 78248
Ivan B.
Job Details: 10/30/2019
DISHWASHER MAYTAG MDB8989SHZ0 Lowe’s sold unit for parts do not need repair.
Near San Antonio, TX 78257
Ivan B.
Job Details: 10/30/2019
RANGE WHIRLPOOL WFE320M0ES2 Checked oven got no fault codes. Went through test in diagnostics and all components tested fine.Test ran unit at 350 and unit heated properly and maintained temperature. No unusual activity or sounds. Only sound was when the element was heating. Everything normal. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/30/2019
FREEZER WHIRLPOOL WZF34X18DW03 "Customer complaint is that the freezer is no longer freezing. Unit was unplugged when I arrived, plugged unit in and the light inside came on but nothing else. Unable to enter diagnostics due to control inside freezer not coming on. Ordering control.; ordrng 1 W11253128 (contrl-box)"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated the issue is the unit will not start cycle. Ran diagnostics and found error code F4E3. Pump not working and ordering parts to resolve issue.; ordrng 1 W11087376 (pump&motor)
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/30/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Checked electrical outlet. 240 VAC 4 prong outlet is distributing the proper voltage and has proper polarity and grounding. Ran diagnostics and received no errors. Checked the light, bake elements and all are working as designed. Fully functional, job complete. I briefed the homeowner and explained that it might be tripping the breaker when other small appliances are running at the same time."
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 10/30/2019
DRYER MAYTAG MEDB835DW4 "Called customer,Advised customer of service fee. customer stated they no longer need service."
Near San Antonio, TX 78259
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced both drawer and UI. No further issues at this time although customer will have to allow some time to be sure. Otherwise issue is fully resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/30/2019
DISHWASHER KITCHEN AID KDTE304GPS0 "Checked dish washer, ran diagnostics test with no issues. No error codes unit is working as designed."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Checked ice maker. Ran diagnostics no issues with unit. Filled with water multiple times no draining issues no leaks. Job complete
Near San Antonio, TX 78233
S. L.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Found compressor on fans on no frost pattern, did amp draw .002 amps, spoke to SG he said order new compressor and both evaps. Sealed system only.; ordrng 1 W10909541 (EVAPORATOR ) and 1 W11025999 (compressor) and 1 W11032200 (evaporator)"
Near San Antonio, TX 78217
Jim G.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4ES00 "Unit was completely non-responsive. No signal to UI, no light etc. confirmed voltage from wall. No flipped circuit (breaker). Replaced fuse. Issue was then resolved. Unit tested properly. Collected serv fee and payment."
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Swapped control, if problem persists may need to replace signal harness (W11315989). According to Techline there should be a software update in Dec. to fix display issues. Unit will need to be connected to WiFi to download update."
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/30/2019
WASHER MAYTAG MVWC415EW1 Rescheduled for wrong date. ; ordrng 1 W10614033 (drain pump)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Oven gave temp sensor isssues. Resisance tests on temp probes did not indicate fault. Open reset control allow oven to be activated but the control did not allow voltag to relay. Determined control is faulty and needs to be replaced. I Contacted techline and spoke to David SR# 77262437 who determined this issue with me over phone. Will return with control and replace. ; ordrng 1 WPW10365423 (cntrl-elec)
Near San Antonio, TX 78218
Steven G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Checked refrigerator found unit cooling properly, found compressor not running correctly, replaced compressor vacuumed and charged unit, everything checks ok"
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/30/2019
WALLOVEN JENNAIR WP1234321 Last visit found damaged gasket seal. Replaced this time with new gasket seal. Collected parts and labor. Charged price quoted by Jenn air for part.
Near San Antonio, TX 78204
Jesus C.
Job Details: 10/30/2019
WASHER MAYTAG MVWB835DW1 Tested washer. No cold water from valve. Good water supply. Valve is bad. Installed new valve. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Door gasket not sealing properly. Used heat gun to reshape gasket. No issues during testing. Job complete.