Near San Antonio, TX 78217
Jim G.
Job Details: 01/19/2021
MW-HOOD COMBO MAYTAG MMV5208WB1 Steve SR# 7729769511 lower secondary interlock sent was incorrect. Reordering. Switches were swapped. ; ordrng 1 WPW10156813 (Lower interlock)
Near La Vernia, TX 78121
S. L.
Job Details: 01/19/2021
REFRIGERATOR SAMSUNG RF263BEAESRAA "Unit needs ice maker service kit and RTV messaged AE for auth on part already ordered.; rqstng P&A on 1 DA81-05595A (RTV), states that autho needed"
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Here is a dent in the freezer door just below the handle on the right side. Unit is out of cosmetic warranty. Customer said they would like to pay for the work. Ordering freezer door to resolve issue. Business stated they would pay invoice with credit card over phone once billed. ; ordrng 1 W11435351 (DOOR)
Near Helotes, TX 78023
Colton B.
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JFC2089BEM01 "Issue was no ice or dispensing. Finding issue to be a bad filter. Used bypass on unit, water pressure is good. Fill tube on ice maker was frozen. Defrosted fill tube, ice maker now fills and works. Unit tested good. Collected SC and some labor for defrosting fill tube."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/19/2021
DRYER AMANA NED4655EW1 "Replaced timer, belt, rollers, and pulley. Tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked refrigerator found both thermistors giving faulty readings, also found fan motor not operating. Ordering thermistors and fan to resolve issue of water leaking into refrigerator compartment.; ordrng 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W11108173 (RC THERMISTOR )"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/19/2021
WASHER MAYTAG MHW5500FW0 Replaced inner door. Issue resolved. .
Near Boerne, TX 78006
Douglas H.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KBBR306ESS01 Upon arrival customer stated not for the kitchenaid fridge indoors but it the under counter fridge by the bbq. This unit is a marvel brand and we don’t work in this style unit. Advised customer of this and also advised to call builder to get out the other company that does work on marvel brand. Customer stated fridge that was dispatched for is working properly. No further issues at this point for me.
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/19/2021
DRYER WHIRLPOOL WED95HEDC1 "Upon removal of motor stripped blower wheel , ordering blower wheel to resolve issue.; rqstng P&A on 1 8318314 (cutoff-tml) and 1 W10211915 (blower wheel)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/19/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console the odd line down the middle of the screen went away. Checked that the console is set to the matching model number. Tested unit. Fully operational now.
Near Rio Medina, TX 78066
Richard G.
Job Details: 01/19/2021
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Replaced sensor, control, and control panel. Preheated oven to 350 degrees. Unit is within acceptable temperature range. Dropped oven to 320 degrees. Unit lowered temperature and did not spike up like it did previously. Tested to complete. Unit is good to go."
Near Lakehills, TX 78063
Richard G.
Job Details: 01/19/2021
DRYER SAMSUNG DV45H7000EWA2 "Replaced belt, pulley, and rollers. Tested to complete. Unit is good to go."
Near San Antonio, TX 78253
Justin
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Need to order UWI, go forward with pump and motor. Please schedule for next week with UWI. ; ordrng 1 W11410464 (UWI)"
Near San Antonio, TX 78228
Jesus C.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Installed new compressor and start device. Powered on unit. Compressor still making same noise and will not run. Windings test good. Called tech line. Sr 7729766399. Bad compressor from vendor. Ordering new compressor and a back up compressor as precaution. ; ordrng 2 WPW10507886 (compressor)s
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV00 On arrival customer stated unit is operating fine. The previous visit solved the issue.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB4949SHB1 Customer stated the issue is that there is residue being left behind in the dishwasher. Reviewed use and care with customer and also proper cleaning procedures. Install and instructs not fulfilled. Unit has no errors in diagnostics and is functioning normally at this time. Yes to survey.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MHW8630HC0 "Arrived at customer while running diagnostics found no issues with washer, spoke to customer about washer having no issues, since it’s passed diagnostics testing 3 times, customer started raising voice towards me. Felt my safety was in jeopardy due to being in a small enclosed space and customer raising his voice. No issues with washer. Job complete. SR7729752465"
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW560CHW0 Requested helper tech on previous visit. ; schdld next appmnt for 1/18 MON !
Near San Antonio, TX 78253
Justin
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTM404KPS0 "F9E1, F8E2, F10E2 stored in unit. Need control board, and pump motor. ; ordrng 1 W11410066 (CONTROL BOARD ) and 1 W11416362 (PUMP MOTOR )"
Near Helotes, TX 78023
Richard G.
Job Details: 01/19/2021
RANGE SAMSUNG NX58H5600SS/AA Replaced igniter. Tested to complete. Unit is good to go.
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MHW5630HC "Attempted to replace rotor and stator but no luck, ordering outer tub and rear panel to resolve issue. ; ordrng 1 W11287253 (TUB-OUTER) and 1 W11420275 (PANEL REAR)"
Near Converse, TX 78109
Jesus C.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new compressor and drier. Vacuum and recharge unit. Compressor now running. Getting frost on evap. No issues at this time. Job complete.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Called customer, customer stated they are not available today rescheduling for Thursday 21st; schdld next appmnt for 1/21 THU 8-10"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/19/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Replaced thermal fuse. Issue resolved.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/19/2021
MW-HOOD COMBO MAYTAG MMV6190DS1 Customer stated unit was doing the same thing as before. Found now that the lower interlock cam was slammed back. Reset lower cam to resolve the issue. Advised the customer that this is caused by the door being slammed. No further issues at this point.
Near San Antonio, TX 78245
Justin
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Running through diagnostics, unit has rinse aid. Placed unit to highest setting, no fault codes stored. Unit passed diagnostics. Customer was also using 1 hour wash. Showed her settings to use to help with drying."
Near Helotes, TX 78023
Colton B.
Job Details: 01/19/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Issue was no lights on oven. Finding issue to be that the light connector was not plugged into the control. Plugged that in, unit tested good."
Near Boerne, TX 78015
Douglas H.
Job Details: 01/19/2021
VENT HOOD WHIRLPOOL WVU37UC6FS0 "Customer stated vent hood making ticking noise. Confirmed the noise heard, pulled blower down to find damage to the fan blade. Order motor assembly to resolve the issue. Part on b/o; ordrng 1 W11100651 (BLOWER FAN)"
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW1 "Replaced actuator due to washer not going into spin , after replacement good spin but noise is present ordering gearcase and washplate to resolve issue.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10609476 (washplate)"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/19/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Reset control via diagnostics. I suspect a breaker issue at the box as they have described an issue where the break does not flip fully.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
DRYER MAYTAG MEDB765FC0 "Issue was a noisy dryer. Replaced motor, blower, housing and mount. Unit tested good."
Near San Antonio, TX 78248
Jim G.
Job Details: 01/19/2021
COOKTOP GAS JENN-AIR JGD3536BS00 Installed all parts save for incorrect screws. New ignitors included with burners will also be required. ; ordrng 1 74007734 (Small Burner) and 2 74007735 (Larger Burner)s and 2 74007736 (XL Burner)s
Near San Antonio, TX 78252
Justin
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4855HW1 "Unit is ok, builder left the wall plate that covers the water supply lines around the water hoses."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW1 .covered by vendor according to CXC. Replaced basket and washplate. Issue resolved.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Issue was a faulty HV board. Replaced control, unit tested good. Collected P&L."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/19/2021
RANGE WHIRLPOOL WEE745H0FS2 Replaced infinite switch and knobs found 1 more knob broken ordering knob to resolve issue. ; ordrng 1 W11117415 (knob)
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 Found that the temperatures in both the RC and FC within acceptable range 36 F RC and 0 FC. Our customer had been using a liquid and food thermometer that was reading 40 F. I recommended outing it in a glass of water and waiting about 5 hours. Also referred to mechanical refrigerator thermometer. I adjusted the leveling on the refrigerator for better door functioning and zip tied up the water line. WPW10339879; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/19/2021
RANGE WHIRLPOOL WEE745H0FS2 Replaced infinite switch and knobs found 1 more knob broken ordering knob to resolve issue. ; ordrng 1 W11117415 (knob)
Near Converse, TX 78109
Jesus C.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Installed new compressor. Unit is running. Good frost. No further issues. Tested to complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/19/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "Replaced fuse, transformer, and magnetron. Attempted to heat a glass of water. Unit made a loud buzz then tripped the fuse again. Called techline and spoke with Liam. Says to check wiring on the capacitor. Found wiring wrong. Fixed wiring. Replaced fuse with truck stock. Tested to complete. Unit is good to go.; used 1 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced control, inverter box, and diffuser. Tested to complete. Unit is good to go."
Near Windcrest, TX 78239
S. L.
Job Details: 01/19/2021
OVEN ELECTRIC (D KITCHENAID KODC304ESS01 "Removed unit from wall, replaced control upper blower upper thermostat tested all operations normal."
Near San Antonio, TX 78239
S. L.
Job Details: 01/19/2021
DRYER WHIRLPOOL WED4850HW0 "Checked unit found open thermal cut off again. Called techline spoke to Andrew sr number 7729772975 he advised me to replace element and cutoff again check connections and airflow. Advised him that on last visit I advised customer that vent hose is not adequate for where unit is installed. He agreed that after replacement of these parts to get customer to have vent cleaned and have the hose changed to periscope hose. Replaced cutoff and element with truck stock tested unit operating as designed advised customer to get vent cleaned and replace hose.; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Icemaker has failed. ; ordrng 1 W11294907 (Icemaker)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/19/2021
ICEMAKER (STANDA SCOTSMAN CU50PA-1B "Preformed ice maker cleaning no issues, after cleaning job complete. Collected remaining balance."
Near San Antonio, TX 78231
Douglas H.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 Customer stated that unit stopped going into spin and drain portion of the cycle. Checked for errors found f8e1 long fill. Tested unit to find that the fill is working properly. Calibrated unit to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78223
S. L.
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4816FW2 Found F8E1 error checked unit found no cold water from plumbing going to valve. Checked everything else customer needs a plumber. Also hoses damaged advised customer to exchange hoses from where they were bought. Unit operating as designed.
Near San Antonio, TX 78231
Douglas H.
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 "Dispatch sent in for an Amana washer, customer has a Maytag washer with a different model and serial number. Advised customer that needed to have a proper dispatch with correct information in the ticket for us to be able to work on it. Advised customer to contact extended warranty company to correct the information. Issue was unit was unlevel. Advised customer of that as well and that wouldn’t be covered regardless of having correct information or not. Customer will level unit. No further issues at this point."
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/19/2021
RANGE KITCHENAID KSDB900ESS3 Part was an incomplete. The bezels come separately and will need to be ordered as well.; ordrng 1 W10814133 (bezel-knob)
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/19/2021
BEVERAGE CENTER KITCHEN AID KUBR304EBS02 Last trip found faulty door assembly. Replaced door assembly to resolve the issue. Unit testing good now. No further issues at this point. Per CXC last trip stated to repair unit under full warranty.
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Issue is low ice production. Finding issue to be that the spray tube is clogged up and only is spraying out of one nozzle. Thought cleaning would help but it did not. Ordering new sprayer and rescheduling for Thursday.; ordrng 1 W10863947 (tube)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Issue was unit still not draining. Cleaned out pressure hose and relieved a kink in the drain line. Unit now drains when it should. Unit testing good at this moment. Told customer to call us if anything changed.
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue is poor dray and a melted spray arm. Spray arm somehow came off during wash and landed on on the heating element. Arm melted, ordering a new one to fix that. Customer is using rinse aid and the heater is heating. There were a lot of suds in the bottom of dishwasher. Talked to customer about detergent selection. Will check in on drying issue when I come back for the spray arm. Will call customer when parts come in. ; ordrng 1 WPW10319027 (spray arm)"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/19/2021
DRYER WHIRLPOOL WED5620HW0 Called customer advised customer of dryer being out of warranty customer need approval from management prior to work preformed. Customer does not need tech to come out job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 01/19/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue is that screen freezes and bake does not come on sometimes. Found F6E4 error code multiple times. Customer needs new console and control. Rescheduling the console and ordering a new control. Will call customer when parts come in. Customer provided closing documents indicating a June 23 move in. Updated dat of purchase to reflect that. ; ordrng 1 W11261167 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 01/19/2021
WASHER MAYTAG n/a Customer stated unit showing UL error. Found cause to be the bearing going out. Quoted 817.92 for all costs. Customer declined repair due to cost. Collected Sc.
Near San Antonio, TX 78252
Justin
Job Details: 01/19/2021
DRYER WHIRLPOOL WED4850HW0 Dryer vent will not hook up to wall vent due to poor install. Customer will need builder to come out and replace wall vent. Cannot fit duct to vent off of wall. Unit is not cycling at the correct temps. Will need cycling thermistor. ; ordrng 1 WP3387134 (thrmst-fix)
Near San Antonio, TX 78223
S. L.
Job Details: 01/19/2021
WASHER AMANA NFW5800HW0 Ran diagnostics Found F0E2 error. And water lines reversed corrected this per service pointer W11401418 this os cause pf long cycle.tRan diagnostics no loud noises or clanking. Only noise heard was when basket switches directions which was normal sound and noise. Ran quick wash cycle. Monitored cycle unit operating as designed customer needs to use affresh every 30 washes.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "The temporary connection I made on the previous visit worked on the corroded deli control and wire. Currently the temperatures in the freezer are at 20 F. Temperatures in RC are good. Ice maker still not functioning. Unfortunately I thought the corroded wire harness was the one that runs on the left side of the drawer. It is actually embedded in the left side deli drawer. We will need this part. Part ordered.; rqstng P&A on 1 W10815669 (dor-fip ss), states that autho needed"
Near San Antonio, TX 78251
Justin
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRFC704FBS Spoke with customer doesn’t want service. Please close job.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW6620HW0 "Replaced heater. Ran unit through test cycle, no leaks found at heater. Tested to complete. Unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced freezer door. Tested to complete. Unit is good to go.
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW560CHW0 No helper technician. Previous visit helper technician was not available until 5 pm. ; schdld next appmnt for 1/22 FRI !
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/19/2021
DRYER WHIRLPOOL MEDC215EW1 Installed new blower. No noise issues. No further issues. Tested to complete.
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/19/2021
WASHER WHIRLPOOL 1CWWTW4815EW1 The model number and serial number on this unit do not match. I updated the model number and serial number but it does not come up in service matters as a known model. I ran diagnostics and received error code F0E2 Oversuds. I spoke with our customer about limiting soap amounts. Our customer had a load in which water was left in the tub even after running spin and drain. I ran automatic test mode and all loads functioned as designed. I ran manual test mode and filled up the tub with a good amount of water. I then drained it to ensure we do not have a standpipe backing up. When running the low spin the relay in the control board became stuck open and needed to be re-initiated to get started. This unit will need a new control board. Part ordered; rqstng P&A on 1 W11124765 (cntrl-elec)
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0JB0 Installed new terminal block. No further issues. Tested to complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2021
RANGE IKEA IGL730CS0 Customer concerned with all igniters sparking and missing spreader and cap. Told customer that all igniters sparking is normal. Ordering new spreader and cap to replace the missing burner. ; ordrng 1 WPW10256025 (burnr-head) and 1 WPW10479988 (cap-burner)
Near Floresville, TX 78114
S. L.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Removed sump assembly replaced sump. Tested unit all operations normal no leaks.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE710H0AS "Replaced control board.set clock. Ran the bake element up to 350 degrees F. It did not reach temperature. I recalibrated unit. Although the bake element got up to 285 degrees F, when I checked continuity it had none and the resistance was at 1,6 ohms. It should be at 10-49 ohms. I also checked the temperature sensor and it is running open line and will need to be replaced. This need for additional parts involved a significant increase in cost. I called NR and was given approval to sell the parts at our cost and I have waived the additional Labor. I called our customer and explained what we could do to make this right. Although it will take a little longer to receive the two additional parts, this will save our customer some money.Our customer has already paid our service. Remaining balance due at completion of repair. Our customer has decided to move forward with the repair.; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10181986 (sensor)"
Near , TX 78121
S. L.
Job Details: 01/19/2021
WASHER SAMSUNG WF42H5200AF/A2 Removed drawer replaced dispenser drawer and tested all operations normal.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control to resolve issues and the drain pump automatically engaged. User interface is now non-responsive. Bad control out of box. Ordering new parts to resolve issue.; ordrng 1 W11306302 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "I replaced the switch but still had the same problem. I called Whirlpool Tech Line and spoke with Adrian. We checked the circuit both closed and open at the P1 wry P2 connector. We found that the relay is stuck closed? SR number. 7729722366, This unit will need a new control board. Part ordered. ; ordrng 1 W10843055 (cntrl-elec)"
Near , TX 78121
S. L.
Job Details: 01/19/2021
DRYER SAMSUNG DV42H5200EFA3 Removed drum replaced rollers replaced pulley amd belt reassembled tested all operations normal.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/19/2021
COOKTOP GAS JENNAIR CVGX2423B Several of these parts are discontinued. Ive informed the landlord of the situation.
Near San Antonio, TX 78227
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Will need damper, and thermistor for both fridge and freezer. ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor)"
Near Floresville, TX 78114
S. L.
Job Details: 01/19/2021
DISHWASHER AMANA ADB1400AGB1 "Went to diagnostics no error codes. Checked heater heater working educated customer on how dishwasher drying works with lower wattage element. Advised plastics wont dry, to use rinse aid, hi temp cycle,to crack the door open when cycle completes, and water at 110 at faucet to bring up to atleast 120. These will aid in drying. Unit operating as designed."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/19/2021
OVEN ELECTRIC (D JENN-AIR JJW2730WS02 Unit shows f8e0 per tech sheet that is caused by the lower fan. Upper fan was sent. Ordering lower fan to resolve the issue. Going to replace both fans to resolve the issue. Part in stock with manufacturer. ; ordrng 1 WPW10273666 (BLOWER LOWER)
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW2 Customer stated unit making a squeaking noise during spin cycle. Found the noise to be coming from the shocks. Ordering shocks to resolve the issue. Customer is going to attempt to get a replacement through Whirlpool. ; ordrng 4 W11316766 (SHOCK)s
Near San Antonio, TX 78227
Justin
Job Details: 01/19/2021
RANGE AMANA AER6303MFS2 "Will need main harness, burnt terminal block. Go forward with control as well. ; ordrng 1 W11458879 (MAIN HARNESS )"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL LAT9700AAL "Replaced hose for injector valve due to leak after replacement tested washer no leaks detected at washer found hose leaking spoke to customer about issues, will get new hoses. Job complete. Collected remaining balance."
Near San Antonio, TX 78209
Jim G.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced duckbill. Issue resolved. Covered by scode.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
DRYER MAYTAG MED7230HW "Checked dryer found no issues with dryer, good heat good tumble, when running timed no issues same as normal operation. Job complete."
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Customer received parts today does not need service. Please Close job.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/19/2021
RANGE KITCHENAID KFDC558JSS00 Our customer was having problems with the oven temperature being off by 244 degrees F. I preheated each oven to 350 degrees F. It never reached set temperature. Highest was 209 F. This unit will not go into diagnostics. Will need a control board. Ordering temperature sensors as a contingency. Parts currently out of stock.; ordrng 1 W10859573 (sensor) and 1 W10859573 (sensor) and 1 W11317945 (CONTROL ELECTRONIC) and 1 W11398684 (CONTROL ELECTRONIC)
Near , TX 78015
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Wrong part ordered. Doing parts research to find correct piece. Spoke to DH regarding issue and he stated that there are no parts missing. Will call tech line to resolve issue.; schdld next appmnt for 1/21 THU !
Near Helotes, TX 78023
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JB36NXFXRE The icemaker arm is the wrong one for this unit. Ordering parts to resolve issue. ; rqstng P&A on 1 W11342242 (ICE ARM)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MHW8200FC0 Checked washer found vent hose broken when in spin rattle heard ordering to resolve issue.; ordrng 1 W10568614 (hose)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced the temperature sensor. Called Whirlpool Tech Line in reference to the door. The door bracket kit is suppose to come with some directions and it’s intent is to address concerns of the top of the oven door being warm to the touch Technical Service Pointer W10917778. This bracket however goes on the lower portion of the door. Our customers concern is that there is a uniform gap between the top of the glass and the top trim. This looks like the design of the door and I cannot change that. However, since I have seen other doors of this model that look like that I can only assume it is designed that way. But, I cannot know for sure so I sought guidance with Whirlpool. The few pictures I have seen of this model on the marketing pictures appear to have this gap but the angles of the photos are straight on and not at an angle. I spoke with Adrian (Senior Tech at Whirlpool). Adrian instructed me to take pictures and have ACT submit them to Whirlpool for e
Near San Antonio, TX 78253
Richard G.
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced slides. Door is still not sealing properly at the top. Will need to replace door, gasket, and brackets.; ordrng 1 13094917SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket)"
Near Converse, TX 78109
S. L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG525S0JS0 One panel was good one panel had rust on it customer did not want that one installed reordered one panel. Other marked as rescheduled and other defective.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Replaces start device, compressor now up and running. Evaporator and baffle not engaging. Will need control board, amp reading off of compressor is showing possible leak or bad compressor. Schedule sealed system when control and compressor are in.; ordrng 1 W10309988 (compressor) and 1 W11229011 (EVAP HARNESS) and 1 W11293378 (cntrl-elec) and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
OVEN ELECTRIC (D JENN-AIR JJW3830DP01 Checked oven found stuck key on ui not clearing ordering ui and control board to resolve issues. Collected service call fee. Parts fall under limited parts warranty. ; ordrng 1 W10635086 (cntrl-elec) and 1 W10713562 (panl-cntrl)
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Need to order and replace door. ; ordrng 1 W11173813 (door/mw)
Near San Antonio, TX 78228
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Called tech line spoke to Rich. Suspects a SS leak based on work performed. Ordering dye drier to resolve issue. SR7729776144. Spoke to customer and rescheduling sealed system for Thursday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found squeaking/squealing coming from belt when being rotated, no noise coming from gearcase or motor. Ordering belt to resolve issue.; ordrng 1 W10808317 (belt)"
Near San Antonio, TX 78253
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Need right side fridge door switch. Switch is faulty. ; ordrng 1 W11396033 (DOOR SWITCH )
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 "Installed new gearcase, calibrated and performed a diagnostics test completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "The customer said it is makings ice, ice cubes had gotten caught in the chute and they were unsure how to pull out the ice bin. Tested the the ice dispenser, it’s working normal on both crushed and cubes, ice maker is working normal. Showed the customer how to pull out the ice bin."
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The ice maker wasn’t dispensing ice. Ice cube was caught up in the ice bin housing, tested the dispenser, working normal, the ice maker is working normal, no further issues. 94 year old lady, no email"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 "Installed new gaskets, molded gaskets to seal properly. Issue resolved."