We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430LL00
Near San Antonio, TX 78260
Jim G.
Job Details: 08/09/2022
I replaced the faulty led bulb however the installation may require cabinetry modification. The orifice is just slightly too small.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/09/2022
Tested unit. Set Range at 350. Temperature of oven reading 350. Unit is working properly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Bottom of the freezer door does not seem to be sealing correctly, door does not seem damaged previous company did work on slider going to rebuild and change light; ordrng 1 W10625067 (Bracket assembly) and 1 W10625068 (Bracket assembly) and 1 W10695459 (Module)
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near San Antonio, TX 78260
Jim G.
Job Details: 08/09/2022
I replaced the faulty led display. Issue is resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is not operating. Found thermal fuse and thermostat blown. Replaced element, thermal fuse, thermostat, and thermal cutoff. Tested to complete. Unit is good to go.; used 1 WP3392519 (Thermal fuse), 1 279816 (Thermal cutoff kit), and 1 279838 (Element) from stock
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78250
Richard G.
Job Details: 08/09/2022
Customer complaint is that the unit is banging around and not spinning. Verified issue. Tested out suspension and motor, found them to not be functioning properly. Ordering both. ; rqstng P&A on 4 DC66-00470D (Damper)s and 1 DC93-00168G (Motor), states that autho needed
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near San Antonio, TX 78250
Richard G.
Job Details: 08/09/2022
Customer states she had the company that cleaned the wall vents return and found the vent on the roof packed with lint. They cleaned the vents. But, customer states the drum of the dryer is getting hot, but the air inside is not. Ran unit and found unit heating properly, air coming from heater duct is hot. Unit is testing good at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 08/09/2022
Returned with parts to repair. Replaced control and tested unit. Sump motor now kicks on and unit is washing as needed. Issue was that control wasnt giving power to sump motor. All components working as they should. Unit now functioning as designed. No leaks.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near Schertz, TX 78154
S
Job Details: 08/09/2022
Upon arrival customer stated unit would not make chimes when the settings were pushed. Verified a faulty console. Plugged and unplugged unit and chimes began working. Contacted DH to verify issue and stated the console needs replacing. Ordering 1 W11296171 console to resolve issue. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/09/2022
Installed new gasket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78251
Jesus C.
Job Details: 08/09/2022
Installed new compressor. Recharged unit. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
S
Job Details: 08/09/2022
Upon arrival customer stated units right side rocker switch fell out and right side gasket was torn in multiple spots. Verified issues. Ordering 1 W10830274 rc gasket and W10847848 rocker switch to resolve issue. ; ordrng 1 W10830274 (Rc gasket) and 1 W10847848 (Rocker switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
S
Job Details: 08/09/2022
Upon arrival customer stated low cooling in rc. Found the issue to be a faulty evap fan motor. Contacted tech line to double check and confirmed issue and part. Customer is unable to provide receipt but showed an image of a 5 yr warranty. Per customer they will provide a receipt in the next 24-48 hrs. Once we come back out for the repair we will need to order the rc evaporator fan motor w11087438. Leon Sr-7734316539; ordrng 1 w11087438 (Rc fan motor)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near San Antonio, TX 78238
Richard G.
Job Details: 08/09/2022
Customer complaint is that the front right burner is continuously on during use and doesnt cycle like the other burners. Ordering burner and switch.; ordrng 1 W11517959 (Element) and 1 WPW10312185 (Infinite switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78261
Jim G.
Job Details: 08/09/2022
Customer said the error code started but was cleared. He described that the machine locked up and would hum. The error did not appear. I contacted techline and spoke to Austin SR# 7734315616 who advised to have them record iissue should it persist. Recalibrated as well per techline recommendation. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/09/2022
Tested unit. F1E1 error. Unit will not start cycle. Will not run diagnostics. Main control is bad and will need to be replaced. Control is out of stock at the time with no eta. Will reschedule once part arrives. ; ordrng 1 W11513246 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/09/2022
Customer stated that they have warranty told him definitely want to they would have a 10 year that only covers the motor and basket. Customer does not want to pay for anything told him to check his breaker that could be the issue and if not see if he calls whirlpool and see if they can cover it. If check the breaker doesnt fix the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78249
Garry
Job Details: 08/09/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by updated Element (W11537778) with stainless steel bushings. Returned unit to operation and tested machine. No leaks, , heater is heating, and unit operating as designed with appropriate amp draw throughout diagnostic cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA
Near San Antonio, TX 78253
Garry
Job Details: 08/09/2022
Customer complaint of icemaker freezing up, stopping ice production. Previous visit found bin full of ice, but removal of ice bucket confirmed customer complaint. As per Samsung STG, installed Icemaker Service Kit (DA82-02714A). All components in kit swapped with existing parts. Tested unit and found all components working as designed and observed icemaker pass self test. Icebox is well-sealed. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival customer stated unit never made it out of sensing mode, consistently filling and turning was all the unit was doing. Bad pressure sensor switch is the cause of the issue, need to order control to resolve issue. ; ordrng 1 W11230135 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
Outer door is failing and coming apart. I was able to get a concession from WP. Part is OOS. ; ordrng 1 W11176456 (Outer door)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival calibrated oven and tested. Unit is now within specs. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/09/2022
Customer had multiple issues. The lights not coming on and ice melting. Then freezing up underneath top bin in freezer along with freezing up on adapter behind ice maker. Found light issue to be caused by the deli ui/deli harness. Found deli harness broken and deli ui had no indication of power, unplugged deli drawer to resolve the lighting issue. Customer declined to have that portion repaired. As for the other issue ice forming on the base of the top bin of the freezer and on adapter, found lower freezer bin not installed properly, reset the lower bin to resolve this issue. If the icing continues please order W10864519 adapter (this part under 1 year part warranty until 11/29/22) customer would be responsible for the labor cost (tier 3).
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival removed recall style heater. Installed new style. Verified no leaks. Tested unit no error codes. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78247
Daniel
Job Details: 08/09/2022
Arrived at customers residence to replace recalled heater. Installed new heater. Tested unit to make sure no leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Customer stated they did not need service upon arrival, plugged unit in and was working today. Will call us back if issues comes back up
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78222
Daniel
Job Details: 08/09/2022
Customer reported food freezing under diffuser. Upon arrival found diffuser opening and closing as it should. Let customer know that tech line states that food will freeze under diffuser. I had already called techline on last visit. Use same SR number as last visit. Unit functioning as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
Machine was not installed. I was able to repair the damaged hinge and reinstall properly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Boerne, TX 78015
Sebastian
Job Details: 08/09/2022
Found the we attached wire retainer too far from pump wire came loose made adjustment, if further issue occour must have lower harness
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/09/2022
J13to10dpl1 Customer received authorization while I was there for the cosmetic issue on all 3 doors ordering bring badge and UI for the doors as well as oz cannot be swapped over; ordrng 1 W10849511 (Door ff) and 1 W11254959 (Door ff) and 1 W11262313 (Ui) and 1 W10214168 (Badge) and 1 W10849519 (Door freezer)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
But on that hose was kink very bad stopping all water flow was able to address issue unit good to go customer instruct
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near Somerset, TX 78069
Jesus C.
Job Details: 08/09/2022
Installed new water valve. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78223
Daniel
Job Details: 08/09/2022
Customer reported unit dispensing soap but not soap laying on bottom of unit. Customer stated it looks like unit isnt washing properly. After inspection found that sump motor would not kick on. Replaced sump motor. Sump motor now kicks on but does not release water properly and sounds like its choking. Unit is getting correct voltage. Ordering control, spray arm, and another sump motor in case the one I installed was defective. Will return when parts are available to repair.; rqstng P&A on 1 W11085683 (Sump motor) and 1 WPW10491331 (Spray arm) and 1 W11305308 (Control)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 08/09/2022
Last trip found faulty valves, replaced valves on right front and center burner. Issue still persists. After re-investigating found orifices were converted to LP, customer is on natural gas. Ordering new orifices to resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 2 W10652710 (Orifice LF&LR)s and 1 W10791079 (Orifice RF) and 1 W10791082 (Orifice RR) and 1 W10791073 (Orifice center)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
At present the freezer and refrigerator temperatures are at 25?F and 50? F respectively and the current measured at the compressor is ~0.46 A. This suggests a low charge. The customer also indicated that the compressor made a loud noise when it activated.I conferred with DH who advised new compressor and evaporator. Parts OOS. Please contact customer asap. *Customer risk not happy with machine and would like a new one. I advised to contact manufacturer regarding that issue. ; ordrng 1 W11580057 (Compressor) and 1 W11504449 (Coupler) and 1 W11546605 (Evaporator) and 1 W11506619 (Coupler)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Somerset, TX 78069
Jesus C.
Job Details: 08/09/2022
Tested unit. Basket warped. Will need new basket. ; rqstng P&A on 1 W10752719 (Basket), states that autho needed
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Kerrville, TX 78028
Drew
Job Details: 08/09/2022
Upon arrival found hot water valve not working.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Comfort, TX 78013
Drew
Job Details: 08/09/2022
Upon arrival received F8e4 error code. Found the supply hose was loose leaking into the drip tray, tightened it up and resolved all issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/09/2022
Installed new ice maker and valve. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78210
Daniel
Job Details: 08/09/2022
Returned with parts to repair. Installed new coupling, solenoid, and ice dispenser motor. Tested dispenser and unit is now dispensing ice as needed. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
I replaced control with customer provided part.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC558JSS
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Customer stated left front and right front burners are not igniting. Found cause to be burner heads needed slight adjustment. Adjusted burner heads to resolve the issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/09/2022
Customer reported lighting issue on top of unit and freezer lights not functioning properly and bins in freezer. Suspected light module in freezer, replaced freezer module from stock, didnt resolve the issue. Ordering all upper lights to resolve the issue. As for bins in freezer issue was the upper bin rail system fell off track. Fixed that to resolve that issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11205082 (Module harness) and 2 W11462342 (Module)s, used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78221
Daniel
Job Details: 08/09/2022
Returned with helper to pull oven out. Noticed when trying to pull the oven out that the power chord was going up behind the microwave. Pulled out microwave and found that the oven was hardwired in. Checked voltage in wire nuts. Black to white was getting 122 volts. White to red was getting 0.3 volts. And red to black was getting 0.5 volts. Ultimately the unit was not getting proper voltage. Popped breaker and tested again but unit was still not getting proper voltage. Let customer know an electrician would have to come out and take a look at the breaker. Unit functioning as designed. Issue is electrical on the house end.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/09/2022
I verified that the machine had not been reinstalled properly. I reinstalled and leveled the unit. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78213
Garry
Job Details: 08/09/2022
Customer complaint of low ice production. Previous visit found intermittent issue with Ice Box Fan and called into question whether or not left RC Door Switch was being closed/allowing for current to flow through it. Replaced Fan Motor (W11529245) and Shim (2177331) to address issue. Airflow to icebox now vastly improved and Door Switch is being reliably closed, allowing dispenser and fan to operate properly. Machine is currently producing and dispensing ice. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/09/2022
Customer stated unit not making ice or cooling properly in the freezer. Found freezer Evap frozen over, found cause to be freezer Evap motor has gone out. Ordering Evap motor to resolve the issue, scheduled for soonest availability. ; ordrng 1 W11452196 (Freezer evap motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Robstown, TX 78380
John L.
Job Details: 08/09/2022
Inspected unit, found unit ran dry refrigerant. Found unit has a small leak within evaporator that was Kurt recently installed. Will need to replace evaporator and dryer to resolve issue on this unit.; ordrng 1 127400124 (drier-uv) and 1 W11200746 (Evaporator)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Universal City, TX 78148
S
Job Details: 08/09/2022
Upon arrival customer stated unit began making a loud noise then completely shut down. Put unit into test mode and found an error code f7e2. Found oil leaked all over the components underneath the unit causing the malfunction. Ordering 1 W11524820 control, W11405459 lower harness, W11164183 gear case, W10677723 drive motor, W10721967 Splutch, W10808317 drive belt, W11162560 capacitor, W11398781 shift actuator, and W11259498 drain pump to resolve issues. ; ordrng 1 W11524820 (Control) and 1 W11405459 (Lower harness) and 1 W11164183 (Gear case) and 1 W10677723 (Drive motor) and 1 W10721967 (Splutch) and 1 W10808317 (Drive belt) and 1 W11162560 (Capacitor) and 1 W11398781 (Shift actuator) and 1 W11259498 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aransas Pass, TX 78336
Michael
Job Details: 08/09/2022
The customer said it stopped making ice, noticed the arm wasnt all the way up. It looked like the arm was stuck, removed the container cover, I found a sheet of cubed ice that didnt fall into the bin, that was stuck between the ice maker and the arm, removed it and put the cover and ice bin back in place and closed the door, the ice maker went back to home position. I went into diagnostics and tested the harvest cycle, completed properly, test past, tested the fill test, working normal, the ice maker and appliance are working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Universal City, TX 78148
S
Job Details: 08/09/2022
Upon arrival customer stated units control lights did not work as well as the door switch was broken off. Verified issues. Ordering 1 W11594670 control box and W11123941 switch. Both parts are oos. ; ordrng 1 W11594670 (Control box) and 1 W11123941 (Switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/09/2022
The customer said the light just stayed flashing and wouldnt advance. F5E2 lid lock fault, F2E1 stuck key, F5E3 lid unlock fault, cleared error codes and tested the lid lock manually, latch is bad and needs to be replaced. Installed new latch from TS W110307244. Calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal ; used 1 W11307244 (Latch) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78261
S
Job Details: 08/09/2022
Upon arrival customer stated the unit was acting funny a couple of weeks ago so she unplugged the unit and gave the unit a hard reset on the unit. After doing the hard reset the customer stated she ran more loads and the unit functioned as designed. Tested unit and unit ran through diagnostics as designed. Found no error codes. Advised customer to contact us if the issue comes up again. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Aransas Pass, TX 78336
John L.
Job Details: 08/09/2022
Installed evaporator and compressor, vacuumed line. Lines held vacuum, charged unit with 6oz of refrigerant. No signs of leak throughout unit. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78217
S
Job Details: 08/09/2022
Upon arrival customer stated unit would trip the breaker. Pulled the u its back panel off and Immediately noticed an oil leak coming from the compressor. Contacted DH and verified that the compressor needs replacing. The unit has a R600 compressor. Ordering 1 W11580057 compressor, coupler W11504415, coupler W11504431, W11506619 coupler to resolve issue. SS tech needed back out. Compressor is oos. ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Corpus Christi, TX 78412
John L.
Job Details: 08/09/2022
Inspected unit, tested temperatures in both sections. Temperature readings in normal range, checked gaskets for any gaps, none found. Checked for gaps around framework, some small gaps that will need to be sealed. Will replace harness as unit may not be defrosting correctly. Ordering components to resolve.; ordrng 1 W11314839 (Harness) and 2 W10841140 (adhesive)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Portland, TX 78374
Michael
Job Details: 08/09/2022
I called and spoke with the and advised them of the note that was attached to the job. They asked about the fees, explained the fees, the customer doesnt want to spend the money at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZKV01
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/09/2022
Installed new door switch. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Corpus Christi, TX 78412
John L.
Job Details: 08/09/2022
Inspected unit, no codes pulled. Unit ran through test cycle, no heat. Will need to replace thermostat and control to resolve issue; ordrng 1 W10919360 (cntrl-elec) and 1 3371618 (sub 661566)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78264
Daniel
Job Details: 08/09/2022
Customer stated unit making extreme excessive noise when spinning and agitating. Customer stated that it was in his best interest to purchase a new unit.
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Corpus Christi, TX 78411
John L.
Job Details: 08/09/2022
Inspected unit, found water level sensor not functioning. Water is being dispensed into reservoir constantly, this is putting pressure on drain pump and caused a power down. Will need to replace both these components to resolve.; ordrng 1 W10702856 (pump) and 1 W11176264 (Pump)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Corpus Christi, TX 78414
John L.
Job Details: 08/09/2022
Inspected unit, found unit has air flow issue. Restricted airflow due to home ventilation. Unit is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Customer stated unit blows smoke back into home and light doesnt turn off from the control. Found 2 issues with fan, fan was never installed properly, unit will need to be uninstalled to to have the fan installed properly and the duct work has become separated from the wall. For the light issue, issue is with the triac on the control. Ordering electronic control to resolve the issue. Customer provided the closing documents of home to show unit in warranty. Scheduled for soonest availability to allow part arrival. ; ordrng 1 W11552018 (Control)
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Taft, TX 78390
Michael
Job Details: 08/09/2022
The customer said the appliance was clicking. Plugged the appliance in, the appliances never clicked, no gas leaks or smelling of gas, all the top burners are working normal. The knob to the oven is broken, I didnt have the right valve in my bin but the valve doesnt need to be replaced, didnt have the right knob either, ordered the knob and rescheduled the customer ; ordrng 1 W10814920 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78217
S
Job Details: 08/09/2022
Upon arrival customer stated units hot water would continuously run with the unit on or off. Verified a faulty W11513255 water valve. Ordering 1 W11513255 water valve to resolve issue. ; ordrng 1 W11513255 (Water valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Corpus Christi, TX 78414
John L.
Job Details: 08/09/2022
Placed unit into diagnostics mode and pulled 4 codes, F8E1 slow drain, F3E2 shorted thermistor, F6E6 inlet cool water, F7E2 heater stuck on. Allowed unit to advance through diagnostics test cycle. Customer will contact if going through with repairs, order the following if follow upW10866116 control WPW10195091 Thermostat
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last tech found unit door needed bracket, this wouldnt resolve the issue as the issue is the outer door stainless is separating from the the outer door frame. Ordering outer door and badge to resolve the issue. Part is psp oos. ; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Corpus Christi, TX 78413
John L.
Job Details: 08/09/2022
Ran diagnostics and pulled one code F7E7 motor unable to get to speed. Cleared out code and ran test cycle, excessive bouncing of tub. Most likely cause of error, found unit is extremely unleveled and is missing legs. Customer informed me thats how it was delivered. Ordering legs for unit.; ordrng 1 W11179235 (feet-lvlng)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Confirm unit was properly converted to propane also confirm that unit will not have a visible flame height change from low to high confirm that there is a change in airflow as you can hear the valve adjust the unit customer to monitor the middle burner and see if it develops anymore soot soon Tech Line would like me to replace the middle burner head and cap if customer calls back with any issues
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near San Antonio, TX 78264
Daniel
Job Details: 08/09/2022
Customer reported ice maker freezing up. After inspection found that ice maker had been thawed out by the customer. Had seen multiple issues with this ice maker in the past for freezing up and that they make an ice maker kit for the issue. Called Samsung tech support and they agreed. Ordering ice maker kit. Appointment will be booked as soon as authorization is approved for OTL. ; rqstng P&A on 1 DA82-02675A (Ice maker kit)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last trip found faulty control, microcomputer, and humidity sensor. Replaced all parts to resolve the issue. Unit is functioning properly now. No further issues at this point. Unit was under warranty at the time of diagnosis. Customer provided proof of purchase.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78239
S
Job Details: 08/09/2022
Upon arrival replaced faulty heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Replace defective door that was delivered to customer UNI good to go
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Boerne, TX 78006
Sebastian
Job Details: 08/09/2022
Found that the tub delivered had broken pieces on a customer wants to go ahead and go through in order another park? Steam order a part that has been inspected shocks are staying with customer. Need 2nd tech; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78251
Chris S.
Job Details: 08/09/2022
Reschedule for tomorrow part was not in my bin ; schdld next appmnt for 8/10 WED !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78244
Chris S.
Job Details: 08/09/2022
Replaced drain pump and lower harness. Tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Converse, TX 78109
Chris S.
Job Details: 08/09/2022
Need reschedule repair for Thursday missing one damper.; ordrng 1 W11545322 (Damper)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78257
Chris S.
Job Details: 08/09/2022
Replaced heating element per whirlpool special project. Tested unit everything working properly.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2427IL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/09/2022
It is having the console touch button area code not able to even get unit and diagnostics must have ui. Confirmed the correct part number was ordered; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/09/2022
Last tech found unit door needed bracket, this wouldnt resolve the issue as the issue is the outer door stainless is separating from the the outer door frame. Ordering outer door and badge to resolve the issue. Part is psp oos. ; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate)
We serviced a
KENMORE REFRIGERATOR
Model n/a
Near Converse, TX 78109
S
Job Details: 08/09/2022
Upon arrival customer stated unit stopped making noise and customer decided to refuse service. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78244
Garry
Job Details: 08/09/2022
Customer complaint of washer not starting cycle. Previous tech found faulty Lid Lock Assembly. Installed replacement Lid Lock Assembly (W11394572) and tested unit. Lid now locking but I have discovered faulty Run Capacitor as well as worn Drive Belt & Cam Assembly. Ordering Capacitor (W11395618), Drive Belt (W10808317), and Cam Assembly (W10721967). Please schedule for soonest availability once parts arrive. ; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10808317 (Drive Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78232
Garry
Job Details: 08/09/2022
Customer complaint of noise during spin cycle. No stored fault codes. Suspension checking good. Found Balance Ring disconnected from Tub. Inspected part and found no physical damage. Reattached Balance Ring to Tub and tested unit. Noise during spin has been eliminated and unit is operating as designed. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Do it showing an area code for takometer not responding, Replace the shifter assembly which has the optic on it this did not make a difference in the normal mode I am now able to get a fill on the test mode which I wasn't able to get last time it appears that this unit is struggling to turn the tub ordering control along with capacitor and motor, control already on order, explained to customer part is on back order; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor), used 1 W10913953 (Actuator) from stock
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Helotes, TX 78023
Sebastian
Job Details: 08/09/2022
Found that my monometer is not registering any pressure it's only making the needle hop up and then falls back down Winter when turning on all the burners the flames begin to oscillate and makes a odd noise this is an indication that the customer does not have the proper gap the proper gas flow they should they're you they should their unit calls for 7 water column to 14 water column. Replace the regulator on the unit to eliminate the unit being the cause of the gas flow issue. Determined that the small oven is not putting it out enough flame It struggles to light up the whole manifold which will not let the oven hold a flame. Completing out call for the time being customer to have plumber check the cut off valve
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near San Antonio, TX 78250
Jesus C.
Job Details: 08/09/2022
Installed new switch. Element came in damaged. Will reorder element. ; ordrng 1 W11517959 (Element)
We serviced a
KENMORE REFRIGERATOR
Model 795.79773.900
Near Benton, AR 72015
Blake D.
Job Details: 08/09/2022
"Inspected unit for frost build up and door not closing all the way, cleared the frost in freezer and used steamer to clear the fan so the noise would go away, after removing the rail and using steamer on the rails, re adjusted the rails and put the door back on, now the door shuts all the way, unit operation checks okay customer paid sc ($109.00; and labor ($47.50) equal (171.17) using check ending in 1115"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78249
Jim G.
Job Details: 08/09/2022
I replaced the faulty latch. Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Malvern, AR 72104
Blake D.
Job Details: 08/09/2022
"Called tech line spoke with andrew same sr number, found when I press on the power cord harness the unit lights will come on, tech line said to replace harness if the issue still occurs after to contact them again; ordrng 1 W11565110 (Plug harness)"
We serviced a
FRGIDAIRE REFRIGERATOR
Model GRSC2352AF0
Near Floresville, TX 78114
Daniel
Job Details: 08/09/2022
Customer reported food freezing in refrigerator section all the way down to second shelf. Customer stated she knew it was normal for food to freeze on first shelf but that food never had been freezing that far down. Found damper stuck open. Customer also stated ice maker had been functioning sporadically. Ordering damper and ice maker assembly. Will return with parts to repair.; ordrng 1 241518501 (Damper), rqstng P&A on 1 243297613 (Ice maker assembly)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quitman, AR 72131
Jeff N.
Job Details: 08/09/2022
"No error codes, could not duplicate noise customer described. Put on quick wash. Machine filled, agitated as it was draining could here water backing up thru drain. Customer to clear drain. Customer will monitor clicking noise and try to record."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near San Antonio, TX 78216
Garry
Job Details: 08/09/2022
Customer complaint of no cooling in FC or RC. Confirmed customer complaint and found compressor, evap fan, and condenser fan all running. Visual inspection of evaporator shows no signs of leak or restriction. Measured wattage output of unit and found 133W. Spec on this unit is 80W. Consulted with WPL Techline and arrived at the conclusion that this is most likely a restriction or a compressor failure. Ordering Compressor (W11582579), Dye Drier (WP10143759), and necessary couplers. Compressor and one coupler show OOS. Please schedule Sealed System Tech for soonest availability once parts arrive. (SR# 7734317618 Drew); rqstng P&A on 1 W11582579 (Compressor) and 1 W11504415 (Coupler), ordrng 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 WP10143759 (UV Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/09/2022
"Inspected unit for slow ice production, tested freezer temps got 8F, found the ice to be there was made over the course of 1 week, when testing the harvest cycle of the icemaker found the motor to be loud and slow, diagnosed to need icemaker ; ordrng 1 W11546935 (Icemkaer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 08/09/2022
Found the compressor is not kicking on making a buzzing noise replace the overload unit is not kicking on capacitor it shows good reading on it indicating that this compressor is most likely mechanically seized. Resistance on compressor looks good and 120v fed to overload. R600 pit in for sealed system . Expressed to the customer that the compressor is on back order and they might want a contact WP; ordrng 1 W11370574 (Compressor) and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11506619 (Coupler)s
We serviced a
N/A N/A
Model n/a
Near Little Rock, AR 72204
Micheal
Job Details: 08/09/2022
Customer canceled at door.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near San Antonio, TX 78254
Chris S.
Job Details: 08/09/2022
Replaced fuses tested unit everything working properly. No further issues at this point.
We serviced a
WHIRLPOOL KITCHEN
Model KRMF706ESS01
Near Enola, AR 72047
Jeff N.
Job Details: 08/09/2022
"Found water in pantry drawer control board and in compartment that houses control board. Can not use select on board. Unplugged control twice and plugged back in. Select started working. Unit needs, left drawer w10815669, $617.02. Pantry control board wpw10769076, $351.51. Wiring harness w1117060612 79.63. Due to water being in control compartment shorting out board and corrosion from being wet. Labor 150, service call 109, tax 137.25 total 1444.41 to fix unit. Customer declined estimate. Paid service call 120.44 thru Nate"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Richard G.
Job Details: 08/09/2022
Customer complaint is that the front right and back left burners sometimes do not light. Verified issue. Ordering burner heads and caps.; ordrng 3 WPW10636224 (Burner head)s and 1 WPW10515453 (Burner head) and 3 WP98017461 (Burner cap)s and 1 WPW10169985 (Burner cap)
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAKZ0
Near Little Rock, AR 72211
Micheal
Job Details: 08/09/2022
Replaced heater per service bulletin. Tested for leaks and proper operation. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78248
Garry
Job Details: 08/09/2022
Customer complaint of refrigerator icemaker not making ice. Found error code E5 in IM Diagnostics. Ordering Icemaker (W11483245) to resolve issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11483245 (Icemaker)