We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kerrville, TX 78028
Colton B.
Job Details: 08/10/2021
Called Whirlpool for status on lower rack, informed that they were still trying to find it. Informed customer of this, customer wants to wait until we have both racks to come out. Will call customer when part comes in. ; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near San Antonio, TX 78240
Zachary
Job Details: 08/10/2021
Checked refrigerator, customer had purchase info and it is registered to WP purchase date included. Called WP to see if they might grant a PL1 since unit is only about 4 months OOW and talked to Karen Authorization# MY9ZK00APL1. Issue is warm air going into ice bin and causing ice to melt and run down ice door. Replaced ice door assembly and ice maker for good measure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/10/2021
Our customer is having a problem with the freezer door not closing correctly. It is gapped low on the left top side by a 1/4 inch and sticks out about a 1/4 inch on the top left front. I removed the freezer door and reset. This did not help. I found some frost build up on the upper left front ceiling of the freezer compartment from air getting in. I removed the door again and checked the drawer bin alignments. They are fine. I noticed a slight 1/8 of an inch bend in the left bracket door slide. This could be contributing but does not seem to be the cause. I set my straight edge on the top horizontal front of the cabinet and found that it is bowed in the center and not flush. Pictures included. I also discovered that the ceiling on the left front where there are small holes is conclaves about a 1/8 of an inch at a distance of about 4 x 2 inches. Pictures included. I called Whirlpool Tech Line and spoke with Austin. He wants me to co us on the door then the rail parts on the left side. SR#7731470237. I called our customer to present the future plan of action.; ordrng 1 WPW10330991 (Bracket) and 1 W11265130 (Slide) and 1 WPW10284682 (Bracket) and 1 W11435351 (Door stainless) and 1 WPW10714545 (Gasket)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Shavano Park, TX 78230
Zachary
Job Details: 08/10/2021
Checked refrigerator, complaint is unit is not cooling correctly still. FC evaporator is frozen up and following Service Pointer W11092686 Rev. G released in March of this year, ordering service kit W11457241. . Also, recommending to customer that UI has been proven in our experience to resolve issue. A completely separate issue is 1 or 2 bad LED modules. Talked with customer and he will call if he wants to proceed with service so not completing ticket but leaving it to be scheduled. He would like us to order all parts. Customer is very dissatisfied with refrigerator. ; ordrng 1 W11457241 (Service kit) and 1 W11089931 (UI) and 2 W11462342 (Module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Replaced faulty door handle. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Zachary
Job Details: 08/10/2021
Checked washer, complaint is popcorn sound. Tested washer, sound is coming when drain pump activated. Accessed drain pump, found foreign catering pin that had been hitting impeller. Impellers were not damaged. Tested washer, no other issues or error codes found. Washer is working as designed. Since object was foreign from washer but only happened after last job was completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Kerrville, TX 78028
Colton B.
Job Details: 08/10/2021
Issue was no ice production and dispensing issues. Got ice maker working, however I am ordering a new one because even when it was working it was slow. Also ordering a new ice door for dispensing concerns. Parts are out of stock, will call customer when parts come in. ; ordrng 1 W11284458 (Icemaker) and 1 W11423782 (Ice door) and 1 W11397167 (Retainer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Colton B.
Job Details: 08/10/2021
Replaced damper and fresh food thermistor per last techs diagnostics. Unit testing good, customer will monitor situation with freezing.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM159XYRS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
I replaced the bin thermistor and turned the unit on. It is now fully functional and will not overproduce ice.
We serviced a
KENMORE REFRIGERATOR
Model 79571053014
Near San Antonio, TX 78258
Jim G.
Job Details: 08/10/2021
Replaced control board. Issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
#4064 This unit was not filling. I found that the water was turned off from a recent water filter service. However, our customer was having a problem before that. This unit would not fill. Although the water filter passed the resistance. Heck I changed the valve in case there was a mechanical failure. This did not work. In diagnostics I found multiple error codes. FAE3 F7 E1 wash motor failure FA E2 F8E1 Fill valve electric problem F9E1. This unit will need. New control and perhaps a sump and motor. Im rescheduling drain pump as contingency.; ordrng 1 W11410063 (Control) and 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 08/10/2021
Checked all sensors in back and installed hi-limit stat. Tested dryer and it is now working as designed. If issue happens again. Order main timer. Did not realize door seal was glued and not clips. Ordering sealant to come back and install new door seal.; ordrng 1 WP482338 (Sealant)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Dispenser issue seems to be the issue. ; schdld next appmnt for 8/24 TUE !
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
Techline recommended air test. ; ordrng 1 W11224254 (Dryer Vent Test)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 08/10/2021
The customer indicated that the load and go dispenser was not releasing detergent. I am replacing control and detergent dispenser. ; ordrng 1 W11419051 (Control) and 1 W11413407 (Dispenser Assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/10/2021
Our customers rinse aid dispenser stopped dispensing. I installed a new dispenser. This unit is filling washing and draining. I ran service diagnostics cycle.Unit displayed error codes F1E2 and F2 E2. This unit will need a new UI and control. Parts ordered. One part OOS.; ordrng 1 W11305297 (Control) and 1 W11157079 (Console)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Jim G.
Job Details: 08/10/2021
Replaced faulty actuator. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
Zachary
Job Details: 08/10/2021
Checked washer, found error codes F3E3- thermistor on valve, F0E7- loaded during clean cycle. Cleared error codes, calibrated and tested washer, no issues or error codes found. Valve thermistors tested good during component activation per tech sheet. Likely hoses were swapped when first installed and were corrected. Washer is working as designed. Reviewed with customer on good wash procedure and how to use clean cycle. Emailed quick reference sheet and owners Manual.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFXS25RYMS4
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/10/2021
I replaced the start device. The unit fired right up. Unit is now fully operational.
We serviced a
ROPER RANGE
Model GLS3064RS02
Near Boerne, TX 78015
Colton B.
Job Details: 08/10/2021
Went to replace igniters. Flame spreaders were stuck onto cooktop. Managed to get one off, found it to be heavily corroded. Informed customer that we would be unable to do repair for fear of breaking her cooktop trying to get flame spreaders off. Customer is opting to buy a new cooktop instead.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Colton B.
Job Details: 08/10/2021
Called ahead 20 minutes, left v/m. Gate code on ticket was not working, called customer for a different gate code, left v/m. Waited 15+ minutes against NS. Never heard from customer. Rescheduling to soonest available day. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Zachary
Job Details: 08/10/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Colton B.
Job Details: 08/10/2021
Customer said start switch wouldnt work normally. Tested and found bad start switch. Installed new switch and tested with no further issues.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 08/10/2021
Changed out the tub the gear case and the tube unit is still overfilling tech line explain to me the unit is working fine based on what Im explaining to them I explained a tech line at the unit drops and hits the floor they suggested to be changing out the suspension which is already been replaced I am not sure where to go from here I will be closing out the call in recommending that customer calls whirlpool for replacement as I cannot get any help from tech line and it replaced almost every part. Will not do a third gear case or tub job under the circumstances
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Selma, TX 78154
Chris S.
Job Details: 08/10/2021
Customer stated that there is moisture in fridge raider found the door still had a gap on left bottom corner use hairdryer to remote gasket and close gap everything working as designed. If customer calls back with same issue please order white refrigerator door gasket. yes to survey
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78218
Chris S.
Job Details: 08/10/2021
Customer stated that washer was not filling right. Tested and checked for error codes and and everything working as designed. Let customer know that the new washers dont you a lot of water.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Chris S.
Job Details: 08/10/2021
Replaced both hot and cold valves didnt get any error codes. Tested unit everything working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 08/10/2021
Customer stated that dishwasher wasnt working right and it makes a popping noise. Door is crooked and door is not closing right. Found door not sitting right. And popping noise coming from cover being bent forward. Fixed popping noise issue order inner and outer door panels. Also top rack has rust. Ordering upper rack. Rack is out of stock.; ordrng 1 W11197011 (panel) and 1 W10712593 (door-inner) and 1 W10194861 (dishrack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Von Ormy, TX 78073
Sebastian
Job Details: 08/10/2021
Sr 7731468666 Unit has blockage in the drain tube with inside the unit used quite a bit of steam and can confirm that there is water inside the tube it is not being blocked by ice block it shows about 6 inches up from the bottom cannot pop through it Im not getting any water watch the weather and dripping down it appears that the drain pan is never had water make it down to one unit is unrepairable due to this issue reported with a whirlpool tech line
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Sebastian
Job Details: 08/10/2021
Sr 7731301442 Found that the motor windings are bad timer is possibly failing as well confirm this with tech line ordering parts; ordrng 1 279827 (Motor) and 1 WPW10185981 (Timer) and 1 WP694089 (Wheel)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 08/10/2021
Unit has an error code F 24 pressure sensor Needed along with a timer ordering part go forth with control as I am also getting an F 11 code which is unlisted. Pressure sensor shows on back order parts team to reach out when available; ordrng 1 W11044866 (Pressure sensor)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78238
Sebastian
Job Details: 08/10/2021
Replaced all parts including gear case cam shield and agitator calibrated and tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near San Antonio, TX 78244
Zachary
Job Details: 08/10/2021
Called ahead, dispatched as OOW asked customer and they said they have Lowes extended warranty. Tried explaining over phone about incorrect dispatch. Went ahead and checked unit since we had no mod#&ser# to see if there were any file#s. Called partner team and spoke to Amanda, confirmed OOW dispatch. Seems that Lowes did so to get customer off their back. Not sure. Customer did not want to pay. Did out of good will to not give our company a bad name. Spent as little time as possible to help customer but also our time is valuable. Left magnet and recommended asking Lowes to dispatch us in the future.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
John L.
Job Details: 08/10/2021
Issue on unit are with valves, valves are not shutting properly and this is causing a Constant drip that gradually fills tub. Was able to make repair and replace valves with valves that were not needed on another job. Issue on this unit has been resolved.; used 1 W11038689 (VALVE) from stock
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Robstown, TX 78380
Jim
Job Details: 08/10/2021
Install hinges. Could not figure out how to remove front plate to replace hinge receiver, so called TechLine. Spoke to Sterling (SR7730963684). Have to remove side panels of range to replace hinge receiver. Remove side panels one at a time, replace hinge receivers. No change in behavior. Call TechLine again, speak to Austin. Recommend replacing door and hinges once more in case of bends. (SR 7730963684).; rqstng P&A on 1 W10535750 (Insulation) and 1 W10535761 (Door liner) and 2 W11095995 (Hinge, door)s and 1 W10535784 (Door panel, black) and 4 WP3400832 (Screw)s and 4 W11206744 (Screw)s
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Corpus Christi, TX 78415
Adam
Job Details: 08/10/2021
Customer complaint of taking several dry cycles to complete a load. Inspection of unit shows no error codes but unit is lacking insufficient airflow. Advise customer and best possible solution. Issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78411
John L.
Job Details: 08/10/2021
Inspected unit, found two issues on this unit. Will need to replace drain pump and reservoir pump as both items are defective; ordrng 1 W11176264 (Pump) and 1 W10489125 (pump) and 1 W10702856 (pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 08/10/2021
Inspection of unit shows several air codes unbalanced load Off balance pause and Tachometer Missing. Manually tested each individual function as well as a test cycle no issues found with the machine. Looks like customer may have been overloading unit. Issue resolved
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HW02
Near Robstown, TX 78380
Jim
Job Details: 08/10/2021
Customer states that clock on oven is faster than microwave clock above it, and touch controls are not working well. Test controls, no problem found. Called TechLine, spoke to Joel (SR 7731463840). All remedies for touch screen and time are over WiFi, but customer has no WiFi. Change console, test clock. Looks good so far.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78411
Adam
Job Details: 08/10/2021
Customer complaint of freezer door not shutting. Inspection of unit shows freezer door opening at sharp angle also where adjusters attached to freezer door there is a large crack in foam missing. Will need to replace both adapters right and left as well as the door. Have not set return date pending part arrival; rqstng P&A on 1 W10858419 (dor-fip) and 1 W10397636 (Slide) and 1 W10397635 (slide) and 1 W10277361 (collar)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
Adam
Job Details: 08/10/2021
Customer complaint of dryer not working at all. Inspection of unit shows bad voltage coming into machine. First customer to contact professional electrician to resolve issue. Issue resolved
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Corpus Christi, TX 78414
Adam
Job Details: 08/10/2021
Installed both new drum and bulkhead tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Robstown, TX 78380
Jim
Job Details: 08/10/2021
Customer states that washer is not spinning or agitating. Check for error codes- F7E6 ( motor fault). Check for shifter error. Shifter is not connected to splutch. Reconnect for temporary use, order shifter (W10913953). Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Shifter)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 08/10/2021
Installed component, tested unit after installation. Issue has been resolved.
We serviced a
KITCHEN AID OVEN
Model KEBS278SSS04
Near Ingleside, TX 78362
Michael
Job Details: 08/10/2021
Called and spoke with the customer, advised her that the part that is probably causing the problem hasnt come in yet. She said she would wait on the part. Please reschedule when the probe jack in. ;
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS00
Near Corpus Christi, TX 78415
Adam
Job Details: 08/10/2021
Customer complaint of little to no ice production. Inspection of unit shows no error codes but visual inspection appears to show water moving very sluggish in both filling reservoir and circulating over plate. Double checked fill hose into reservoir water filling reservoir very weak almost at trickle repositioned fill Pose tested unit issue seems to be resolved product now circulates water at a good volume and is freezing ice had a good thickness. Issue resolved. I did advise customer if this does not fix the problem to call back but keep an eye on it
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
Michael
Job Details: 08/10/2021
Called and spoke with the customer, he said today was not a good day to come out, rescheduled the customer.; schdld next appmnt for 8/12 THU !
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78402
Michael
Job Details: 08/10/2021
Saw an error code when washing sheets, thought it messed up the washer. Found error code F0E4 spin limited by water temperature, tested the valve on all different settings, the valve is working normal. Calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Corpus Christi, TX 78402
Michael
Job Details: 08/10/2021
F3E2 error code on the display, turned the appliance off and went into diagnostics, cleared error code and turned the appliance on, the error code didnt reappear. I went ahead and installed new sensor, turned the appliance on, no error codes popped up, its heating and working normal, has good airflow, the appliance is heating and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78411
Michael
Job Details: 08/10/2021
Installed ice maker, the ice maker is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near San Antonio, TX 78213
Jim G.
Job Details: 08/09/2021
Replaced both faulty door gaskets. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Schertz, TX 78154
Chris S.
Job Details: 08/09/2021
Customer wasnt available at time frame set appointment for Saturday the 21st supervisor Nick approved appointment.; schdld next appmnt for 8/21 SAT !
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78213
Jim G.
Job Details: 08/09/2021
Assembly drive did. It correct issue as the motor was damaged and rattling. ; ordrng 1 279827 (Motor (drive))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78260
Jim G.
Job Details: 08/09/2021
Ive replaced all parts but in the end the culprit was the main control board.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Schertz, TX 78154
Chris S.
Job Details: 08/09/2021
Customer stated washer was not clean clothes correctly. Found issue to be faulty actuator service pointer says switch actuator. Actuator is out of stock; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 08/09/2021
Checked ice maker, complaint was only shaved ice. Checked solenoid for ice piston. Found OL, replaced solenoid. Tested and piston is now working. Cubes now come out of ice dispenser. No other issues or error codes present. Refrigerator is working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Jim G.
Job Details: 08/09/2021
Replaced bake element. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78247
Chris S.
Job Details: 08/09/2021
Replaced door hinge everything working as designed. Yes to survey
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Jim G.
Job Details: 08/09/2021
Replaced faulty drain hose. Issue resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78222
Chris S.
Job Details: 08/09/2021
Customer stated that dispenser wasnt working and dishwasher leaking from the front. Found leaking coming from food stuck in bottom seal and dispenser faulty. Fixed leaking issue and replaced dispenser everything working properly no error code.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Chris S.
Job Details: 08/09/2021
Replaced icemaker and was going to replaced control board but found a loose plug repluged wire and everything working good icemaker working as designed. Yes to survey
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78224
Sebastian
Job Details: 08/09/2021
Placed motor as per last technician diagnosis confirm that the pulley on the motor is free from the shaft it will not work properly
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78223
Chris S.
Job Details: 08/09/2021
Customer stated icemaker making horrible noise. Found issue to be faulty ice bin. Ordering ice bin assembly tried to take it out but ice bin started cracking. Need authorization for parts.; rqstng P&A on 1 DA97-20156B (Ice bin assembly)
We serviced a
LG REFRIGERATOR
Model LFX31925ST.ASTCNA0
Near Schertz, TX 78154
Zachary
Job Details: 08/09/2021
Checked refrigerator, found FC evap frozen over. Thawed ice and replaced evaporator cover assembly that included everything but evaporator fan. Transferred evap fan to new assembly. Reinstalled, refrigerator appears to be working as designed. Advised takes minimum 48 hours to regulate back to normal cabin temperature. C
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78224
Sebastian
Job Details: 08/09/2021
Replaced the motor and the wheel unit is still making terrible noises cannot identify exactly whats going on ordering housing bulkhead and re-ordering motor and wheel; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 W10828905 (Bulkhead) and 1 WP8577230 (Housing) and 1 W11415783 (Seal)
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS556ESS02
Near Schertz, TX 78154
Zachary
Job Details: 08/09/2021
Checked cooktop, issue is RF burner will not ignite. Customer showed me igniter and it appears to have broken off during installation most likely. Ordering LF&RF electrodes to resolve issue. Shows only 2 left so let customer know part could be OOS but scheduled and anyways.; ordrng 1 W11246765 (LF&RF electrode)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78242
Sebastian
Job Details: 08/09/2021
Replaced wash plate and calibrated unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near San Antonio, TX 78252
Sebastian
Job Details: 08/09/2021
Found that entire bottom half refrigerator in the freezer section is full of ice the sliders are not working correctly found that the evaporator has ice build up on and under it must order a thermostat and fan along with sliders and brackets to resolve issue icemaker has a large amount of frost on it appears to be working but I do not want to jump it while its full of ice ordering just in case It fails after melt out; ordrng 1 WPW10128551 (Motor) and 1 12002355 (Thermistor) and 1 W10884390 (Icemaker) and 1 WPW10284684 (Left bracket) and 1 WPW10284685 (Right bracket) and 2 W11265130 (Slide)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near San Antonio, TX 78230
Zachary
Job Details: 08/09/2021
Checked refrigerator, original complaint is that ice maker was not working and water would drip from it. Customer said that fridge had been cracked open accidentally and frosted FC, that cleared up but still had issues. Checked evaporator fan motor and baffle test. Could not verify a frost pattern. Called DH to verify SS issue. Told him everything I checked and past work done to unit. Ordering UI and ACU to resolve issue. Says. It could take minimum 30 min for this design to show frost pattern. UI is OOS, will need to be scheduled when part is available. Customer will call if after 48 hours unit is not cooling without being opened. In this case still need parts listed but order compressor, and both evaporators.; ordrng 1 WPW10589837 (ACU) and 1 W10759802 (UI control), states that autho needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Shavano Park, TX 78231
Shawn W.
Job Details: 08/09/2021
This unit does indeed need the new re-engineered actuator. Found the actuator dislodged from the cam. Went into diagnostics and found error code F7E6 Motor Fault. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part already ordered. Rescheduling lid latch as contingency since we already have it. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/09/2021
I removed the dryer from the top of the washer by removing the brackets and placing it on top of the dolly. I removed the needed panels and changed out the drain pump. I reassembled and tested the unit. It is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/09/2021
Model Number: WFG525S0JZ1 Serial Number: RX5116841, Our customer was concerned about the flames on the two right burners. I tested them and they are operating as designed. They are also having problems with the broiler working. They wanted me to. He k the bake as well. I entered diagnostics and received no errors. The broil is indeed not working. The bake element is working as designed and reached temperature. ; ordrng 1 WP8054078 (Broil burner) and 1 WPW10333842 (Ignitor broil)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Floresville, TX 78114
Chris S.
Job Details: 08/09/2021
Customer stated that dishwasher doesnt turn on. Found issue to be faulty control board. ordrng 1 W10854216 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near San Antonio, TX 78213
Jim G.
Job Details: 08/09/2021
Replaced kit however the motor was revealed to be damaged. ; schdld next appmnt for 8/17 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Zachary
Job Details: 08/09/2021
Checked dishwasher, issue is at end of cycle dishwasher is tripping breaker. Customer had breaker fuse turned off. We turned breaker on and tested fuse, then turned back on. Ran dishwasher through diagnostics cycle. All functions working properly, waited for heater to turn on. Passed all tests. Inspected control, all checked goo. Dishwasher appears to be working as designed. Recommended getting licensed electrician to replace fuse if issue arises again. If not it may be a bad control board.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78245
Sebastian
Job Details: 08/09/2021
Found that the unit has an infestation of roaches which has destroyed the control board and possibly the spark module cannot tell what other damage is in there possibly more damage. Customer to try to have infestation dealt with and then have us come out to do repair so that unit can be under warranty 7731327207
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Sebastian
Job Details: 08/09/2021
Customers concern is if the unit fills up and was not able to replicate this issue after a calibration found that the shifter actuator had popped off of the clutch order incorrect actuator to resolve issue did temporary repair instructed customer that I will be ordering the control just in case the unit happens to fill up all the way on them again instructed that went on the clean washer mowed the unit will actually fill up all the way to avoid this mode; ordrng 1 W11417466 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jim G.
Job Details: 08/09/2021
Replaced faulty control. Issue reolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near San Antonio, TX 78212
Jim G.
Job Details: 08/09/2021
Butch SR# 7731449193. After running various diagnostic tests the unit presented with F11, F15, and F17 which do not correspond with anything in the techsheet but which according to techline these symptoms indicate a know issue wherein the CCU cannot get out of rest mode. Will return with CCU. ; schdld next appmnt for 8/17 TUE !
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WFE320M0JS0
Near San Antonio, TX 78245
Sebastian
Job Details: 08/09/2021
Found that wire harness was burnt replaced the entire wiring assembly tested unit working as it should. Recommending that customer changes out the power plug as I found two of the wires fuse together I was able to make repair by splitting apart and duck taping and cleaning off the terminal but highly recommended that customer has plug replaced
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/09/2021
Since my last visit I found from Whirlpool Tech Line that the design of this freezer door has a passive and non-passive side. I removed the freezer door and remove the bins to rest. The right side still protrudes out about 1/8 of an inch and can be eliminated by pushing in. This unit is functioning as designed.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/09/2021
I called our customer to let them know I was on the way. On my way I discovered a new service pointer related to our customers noise problem. Technical Service Pointer #: W11378591A Action Required: MandatoryRemove and Replace W11378591. 27 Front Load Matching Dryer Noise Reduction. I called our customer to explain and reschedule. Service Kit in stock and ordered.; ordrng 1 W11401018 (Seal Service Kit)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 08/09/2021
Replace suspension right now I have the unit leveled but leaning down towards Front to try to help resolve the water spitting and hitting the back wall issue doesnt appear to be anything wrong with the water valve.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
Jim G.
Job Details: 08/09/2021
There are signs of a leaking transmission. As well a malfunctioning water inlet valve. Will return with gearcase to correct issue. ; ordrng 1 W11454738 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Chris S.
Job Details: 08/09/2021
Replaced actuator calibrated and tested unit everything working properly. Didnt get any error codes. Yes to survey.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KOST100ESS00
Near San Antonio, TX 78257
Colton B.
Job Details: 08/09/2021
Issue was unit in control lock. Turned off control lock, unit works fine. Told customer to call us if it comes back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 08/09/2021
Issue was intermittent cooling with PO messages. Finding issue to be faulty controls. Replaced UI and main control. Customer will monitor temps.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Boerne, TX 78006
Colton B.
Job Details: 08/09/2021
Customer said front left burner turned on by itself. Tested and could not get burner to come in by itself. Talked to techline (7731454010) and they said to replace switch. ; ordrng 1 W11129442 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Colton B.
Job Details: 08/09/2021
Called techline Adrian (SR: 7730857519) for condensation issue. They had me check the size of the gap between the mullion and the liner. Found gap to be roughly a quarter inch. Informed that this gap was too big even with the silicone on it. Deemed non-repairable by techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Colton B.
Job Details: 08/09/2021
Issue was no cool in refrigerator compartment. Dampner not opening in diagnostics. Unplugged dampner and plugged it back in, dampner is now responding well. Customer is going to try it like this, if issue returns please order a dampner on return visit. Not a sealed system issue, freezer is cooling very well.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near San Antonio, TX 78254
Colton B.
Job Details: 08/09/2021
Customer said no cleaning properly. Tested and found leak in dispenser. Ordered new dispenser and will contact customer when part comes in.; ordrng 1 W11413340 (Dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Colton B.
Job Details: 08/09/2021
Found faulty actuator, replaced actuator, unit testing good.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78251
Colton B.
Job Details: 08/09/2021
Issue was a broken tub bearing and a missing clip. Replaced both, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Michael
Job Details: 08/09/2021
Making very little ice per customer. Tested the ice maker, its rotating and calling for water, possibly working intermittently, at this time its working normal, didnt install the ice maker the one in my bin was for the one on top.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS
Near Kenedy, TX 78119
Jim
Job Details: 08/09/2021
undefined; rqstng P&A on 1 W10803367 (Console) and 1 W10854216 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Port Lavaca, TX 77979
Michael
Job Details: 08/09/2021
Installed new control, preheated oven, the appliance is working normal
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Victoria, TX 77901
Jim
Job Details: 08/09/2021
Replace control board and test burners for operation. Range working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/09/2021
The customer didnt have someone to help me. Advised her I would need a helper due to to it being a stackable unit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Corpus Christi, TX 78405
John L.
Job Details: 08/09/2021
This is a RAC product, burner heads and igniter will need to be replaced as all are bad. Center valve will also need replacing as it does not function properly. Replace these components to resolve issues.; ordrng 2 W10515454 (burnr-head)s and 1 W10515453 (burnr-head) and 1 W10515455 (burnr-head) and 5 W10515459 (igntr-surf)s and 1 W10548356 (harns-wire) and 1 W10615568 (valve-brnr)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
John L.
Job Details: 08/09/2021
Ran diagnostics, no codes pulled. Tested components, lid lock did not function properly nor did drain pump. Replaced both and recalibrated. Unit now functioning as designed, issue resolved.