We serviced a
KITCHENAID REF
Model KFIS29PBMS00
Near Roanoke, VA 24019
Chris S.
Job Details: 04/07/2022
Sr number 7733376557when I arrived the rc evaporator had only a very slight frost pattern. The equalized pressure was about 10 pounds. The high side was 145 and low was minus 7. I checked for leaks with uv light and glasses. I pressurized the system with 140 pounds of nitrogen and was unable to find a leak anywhere I then pulled a vacuum and charged the unit with 5.5 oz of refrigerant. I then had a full Frost pattern on the RC evaporator my high side pressure was about 175 and low side pressure was about 12 lbs. I called tech support and was advised that either I or the customer would be contacted as to the next step.
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS03
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/07/2022
"Slow drip from dispenser, cannot find where little bit of air is leaking in. Will replace from dispenser to the valve. ; ordrng 1 W11579166 (Water line) and 1 W11482383 (Valve) and 1 W10394073 (Water line (hinge to dispenser))"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Replaced control board and checked operations. All checks ok.
We serviced a
WHIRLPOOL KITCHEN
Model WRX735SDHZ04
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/07/2022
Defective part. Need to order another. ; ordrng 1 W11415785 (Fill tube)
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Selma, TX 78154
S
Job Details: 04/06/2022
Upon arrival customer stated the third level left side mount assembly was broken. Noticed a wheel broken on the mount assembly. Ordering 1 W11231350 to resolve issue. Customer prefers an A.M. time. ; ordrng 1 W11231350 (Left hand third level mount assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/06/2022
Installed new lid latch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival replaced the convection fan. Didnt work. Called tech line and spoke with Joel and received sr#7733367211. Found the inside frame is rubbing on the shaft of the motor causing it not to run. Per tech line they will reach out to me for any fixes per engineering team, or contact customer for a new unit as it maybe unrepairable. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near San Antonio, TX 78222
Daniel
Job Details: 04/06/2022
Returned with parts to repair. Installed new rail mullin, pivot block, and crisper track. Tested door opening and closing and door now is functioning as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Found toe kick panel not secured properly and damaged. Replaced toe panel to resolve the issue. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated center rear burner not igniting, found cause to be orifice plugged up. Cleared obstruction to resolve the issue. Unit testing good now.
We serviced a
UNKNOWN VENT HOOD
Model UVL6036JSS1
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Issue is when lights set to low, Lights flicker. Replaced a bulb but issue persists. Contacted techline, Spoke with Rick, he stated that since these bulbs are led this is completely normal operation. Advised there is nothing that can be done for this issue. sr 7733361927Explained this to the customer, he wasnt happy with the response from whirlpool, provided the phone number to escalations and provided the sr number to the customer.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
I verified a loose connector at the gas valve. I used a wire tie to secure connection. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near San Antonio, TX 78229
Jesus C.
Job Details: 04/06/2022
Installed new defrost thermistor. No further issues during testing procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78210
Jay
Job Details: 04/06/2022
Motor output shaft gasket is broken and not holding output shaft in place. Ordering motor and blower wheel. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Drive motor assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Garry
Job Details: 04/06/2022
Customer complaint of washer not completing cycle and clothes coming out wet. Customer was having to run Drain & Spin cycle after each wash in order to get water drained out of tub. Found F7E6 stored fault code, indicating motor fault. Motor tested good, but found worn cam assembly & belt. Replaced Splutch Assembly (W10721967) and Drive Belt (W11239857) and returned unit to operation. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated unit clock resets itself. Checked errors, found numerous f6e0 ui lost communication errors. Ordering console to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11428578 (Console)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near Boerne, TX 78015
Garry
Job Details: 04/06/2022
Customer complaint of DW not running more than first 5 minutes of cycle. Arrived to find fault code FAE2-Vent Wax Motor Electrical Problem. Ordering Vent Assembly (W11414073) and Gasket (W11545539) to resolve issue. Please schedule for soonest availability once parts arrive. Please use authorization K12C2Q1DPL1 (WP Partner Team/Kerel); ordrng 1 W11414073 (Vent Assembly) and 1 W11545539 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near San Antonio, TX 78237
Jay
Job Details: 04/06/2022
Complaint was that the burners will shut off and on. Checked for error codes none found. Checked continuity and resistance of coils. Coils good. Oven is new and explained that cycling off and on is normal to maintain temperature.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78240
Garry
Job Details: 04/06/2022
Customer complaint of washer behaving unpredictably, not locking/unlocking when it should and not finishing cycle. Observed error codes F5E1, F5E2, and F5E3 throughout testing. Verified proper voltage & polarity to the machine and that ACU supplying proper voltage. Found issue to be faulty Lid Lock Assembly. Replaced Lid Lock Assembly (W10810403) to resolve issue. Unit is testing good, job complete. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced lock assy and strike. Unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78250
Garry
Job Details: 04/06/2022
Customer complaint of refrigerator not cooling. Confirmed complaint with RC temping at 65F & FC temping at 55F. No frost pattern on evaporator, and all thermistors testing good. Compressor running but only drawing 0.43amps. I believe were looking at a refrigerant leak. As per Techline, requesting Sealed System Tech and ordering Compressor Kit (W11547313), Evaporator (W11550396), and necessary couplings/tubes for sealed system repair. Compressor and Evaporator show OOS. Please schedule for soonest availability once parts arrive. (SR#7733363869 Adrian); rqstng P&A on 1 W11547313 (Compressor), ordrng 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler), rqstng P&A on 1 W11550396 (Evaporator), ordrng 1 W11504423 (Coupler) and 1 W11504415 (Coupler)
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/06/2022
Customer said its still having the same issue. Called tech line spoke with Bruce found issue to be faulty control board customer just have to pay for part.; ordrng 1 W10912345 (cntrl-elec)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/06/2022
Replaced led modules and bracket but couldnt replace one of the lights because it needs the 3lights harness. ; ordrng 1 W11205082 (module)
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Job was double dispatched. Duplicate.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced icemaker and baffle. Unit working.
We serviced a
WHIRLPOOL DISHWASHER
Model KBDS250X1
Near San Antonio, TX 78212
Garry
Job Details: 04/06/2022
Customer complaint that disposal constantly running even when in the off state. Found issue to be frozen power switch. Part is showing as discontinued and customer has opted to replace unit. Job complete, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Cibolo, TX 78108
S
Job Details: 04/06/2022
Contacted customer before arrival per customer they wanted a second opinion on if it would be worth fixing the unit considering the unit was OOW. Gave the cus over a basic quote of the sc 124+tax and labor 117.45+tax. Customer stopped me and said they would not want to put that much money into the u it and told me just to continue on to my next call and not to stop by. Moving on to the next call. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/06/2022
Installed new UI. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
I verified a cracked cook top. Customer indicated that it melted and then cracked once pan was lifted. Techline SR# 7733364892 verified it was a thermal event and is therefore covered by the warranty. ; ordrng 1 W11178790 (Cooktop (white))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Selma, TX 78154
S
Job Details: 04/06/2022
Upon arrival customer stated that corner of freezer door had a broken corner. Took qp of it. Piece that is broken is not interchangeable. Having to order a new freezer door. Ordering 1 W11435351 to resolve issue. Unit is still under the 30 day cosmetic warranty.; ordrng 1 W11435351 (Freezer door)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
S
Job Details: 04/06/2022
Upon arrival customer stated unit would continuously wash which is a new problem. Ordering 1 W11170317 to resolve issue. Returning latch assembly as it began working. ; ordrng 1 W11170317 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78257
Sebastian
Job Details: 04/06/2022
Customer has a concern with this built-in refrigerator leaking onto the floor he has a video showing it leaking from the water filter housing express that we can do a repair on this unit but the flooring damage must be taken care of by whoever installed the unit called gin air to confirm all the issues with them and make a report and they expressed to me that the unit is due to be replaced at this moment closing Outcall confirm a gender that they will pay for service fee for us going out; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/06/2022
Complaint is 7nit not heating properly. Tested unit. Reached set Temp. No further issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Customer stated back left burner not igniting. Found cause to be ignition switch not in proper position, during diagnosis found unit is not secured properly underneath and the counter top was cut too big for the unit, as soon as the cooktop was removed the burner box fell down, reinstalled switch to proper location to resolve the issue. Upon testing found that when the back left burner is turned on it constantly causes their igniters to spark. Ordering switch harness, electrode and spark module to resolve the issue. Advised customer to have builder secure unit into place properly with strap-all. Switch harness oos. Unit is under warranty ; ordrng 1 W11561436 (Switch harness) and 1 WPW10475149 (Spark module) and 1 W11220380 (Electrode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/06/2022
Tested unit. Adjuster is broken. Will replace adjusters. ; ordrng 1 W10712395 (Adjuster)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
S
Job Details: 04/06/2022
Upon arrival switched out faulty timer with new. Also noticed the vent hose all kinked. Advised customer to fix the issue. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival found faulty drain pump, replaced drain pump. Unit drained but would not spin. Replaced the clutch and unit was functioning as designed. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Replaced wiring harness, tested light and warm zone. Unit is functioning as designed, no further issues at this point
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78209
Garry
Job Details: 04/06/2022
Customer complaint of dryer not heating. Found faulty heating element. Ordering Element (WP3387747) to resolve issue. Part shows in-stock in SSB. Scheduling for 4/11/22. ; ordrng 1 WP3387747 (Element)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78245
Jay
Job Details: 04/06/2022
Replaced control. Calibrated and ran diagnostic. No codes found. Unit working as it should.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/06/2022
Last trip found faulty triac on main control causing noise issue and an error code to pop up, also found error for lid latch. Replaced both control and lid latch to resolve the issues. During auto testing the loud grinding noise persists and error code f6e3 can back in diagnostics error check but didnt pop up like last time. Got underneath unit to find rotor bolt had fallen out. Reinstalled rotor bolt and tested unit again after calibration. Unit functioning as designed now with normal noise. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Adkins, TX 78101
Daniel
Job Details: 04/06/2022
Customer has 1 year Costco extended warranty. Customer reported ice maker not making ice. Upon arrival found ice frozen in the water fill valve and in the water chute on the ice maker itself. Defrosted all the ice and tested unit. Ice maker received power but does not harvest and makes a hesitating noise which means faulty ice maker. Ordering new ice maker and will return with part to repair. ; ordrng 1 WPW10300024 (Ice maker assembly)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS
Near San Antonio, TX 78257
Sebastian
Job Details: 04/06/2022
Found that the sensor in test mode is reading the reservoir to be full when it is barely full at all sensor is bad. Ordering parts.; rqstng P&A on 1 W11542867 (Pump)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78259
Chris S.
Job Details: 04/06/2022
Customer stated that light bulb went out. Changed light bulb tested unit everything working properly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS0
Near Adkins, TX 78101
Daniel
Job Details: 04/06/2022
Customer reported thin ice and slight dripping from the wire grid ice cutter. Upon arrival found wire grid cutter with small drip which I figured was normal since the grid cutter does heat up to cut the ice. Called techline and techline confirmed wire grid cutter will always have minimal drip. As for the thin ice we found that ice setting was set to thin ice. Changed the ice from thin to the thickest setting. Unit functioning as designed. Customer will now be getting thick ice as desired. All services had been paid for on previous visits. Sr 77339711
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near San Antonio, TX 78259
S
Job Details: 04/06/2022
Upon arrival switched out 2 of 3 faulty leds. Unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, TX 78624
Jim G.
Job Details: 04/06/2022
Replaced console. Issue is resolved checked raining and verified proper draining.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Fredericksburg, TX 78624
Drew
Job Details: 04/06/2022
Upon arrival explained to customer there would be a sc and labor charge, whirlpool would only pay for part. Customer would like to talk to whirlpool to see what they can do for them. Customer wanted me to keep ticket open in case they dont receive any help from whirlpool that way if needed we can proceed with repairs and they would pay sc/labor if needed next visit. Still waiting on module ; O-emld tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78247
Douglas H.
Job Details: 04/06/2022
Customer stated unit not working. Upon arrival to unit found what appears as if the unit had been dropped on the front right corner. Found missing screw and clips that would hold the front panel on, on the right side. Ordering screw, clip, lock, and nut to resolve the functional issue. Scheduled for soonest availability. Per sb web unit is still under warranty with allotted 2 month add on to actual goods issue date. ; ordrng 1 WP3390631 (Screw) and 1 WP98234 (Nut) and 1 WP8066092 (Lock) and 1 W10854425 (Clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/06/2022
Tested unit. Not defrosting innfreezer. Found bad defrost thermistor. Will need new one. ; ordrng 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78239
Daniel
Job Details: 04/06/2022
Returned to install recalled heater. Installed new heater. Unit functioning as designed. Special project S17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78251
Jesus C.
Job Details: 04/06/2022
Installed new ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Chris S.
Job Details: 04/06/2022
Replaced burners with electrode on it and still not turning on found issue to be bad spark module. Ordering part to fix issue.; ordrng 1 WP6610341 (module-spk)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78261
Chris S.
Job Details: 04/06/2022
Replaced door latch tested unit everything working properly.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78209
Daniel
Job Details: 04/06/2022
Returned with part to repair. Replaced broken dispenser.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Chris S.
Job Details: 04/06/2022
Replaced control board thermistor and high temp cutoff. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jay
Job Details: 04/06/2022
Customer states ice maker comes and goes. Installed inlet valve. Ordering ice maker. Icemaker out of stock, customer is aware. ; ordrng 1 W11546935 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near San Antonio, TX 78230
Jim G.
Job Details: 04/06/2022
Replaced all parts. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Jim G.
Job Details: 04/06/2022
Appointment was made in error. I am rescheduling to allow time for the part to arrive. ; ordrng 1 WPW10675033 (Control)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS00
Near San Antonio, TX 78244
Chris S.
Job Details: 04/06/2022
Customer stated the fridge was not cooling but freezer was. Found issue to be faulty evaporator fan motor not turning on. Ordering evaporator fan motor control board and start device just in case.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W11024089 (motor-evap) and 1 WP2320150 (start-dev)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near San Antonio, TX 78255
Drew
Job Details: 04/06/2022
Upon arrival removed the drain hose, drain pump and installed new one to resolve issues. Put on retainer clip as customer didnt have one. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Greers Ferry, AR 72067
Jeff N.
Job Details: 04/06/2022
Replaced both ff area door gaskets. Used steamer to smooth out wrinkles. Looks good
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Little Rock, AR 72212
Micheal
Job Details: 04/06/2022
Inspected unit and found failed wash motor. Customer not repairing unit. Collected $118.81 by ck 5446.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 04/06/2022
"Replaced new sump assembly due to loud grinding noise, this was a brand new sump/motor assembly. Tested for leaks and proper operation...file number 7733316811. New motor will not run. Motor has correct voltage, no bad grounds. Unit is pumping out correctly filling correctly but will not wash. Contacted and documented with tech line ordered another sump assy W11416363. Shows factory back order ; ordrng 1 W11416363 (Sump), dspstn on spec-tagged invntry: 1 W11416363 PUMP AND MOTOR"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Little Rock, AR 72211
Micheal
Job Details: 04/06/2022
Replaced open cycle stat and thermal overload from truck stock 279816. Customer purchase new vent hose but did no get the clamps. Advised customer to get clamps and I could not install vent hose. Tested unit and found operation normal ; used 1 279816 (Cut-off) from stock
We serviced a
MAYTAG I-ENABLED DW
Model MDB4949SHZ1
Near Little Rock, AR 72211
Micheal
Job Details: 04/06/2022
Inspected unit and found failed acu and ui. During diagnostics unit shut completely down. Have correct voltage to acu but no operation. Acu shows factory back order. Rescheduled 1 month out.; ordrng 1 W11395600 (Panel) and 1 W11225084 (ACU)
We serviced a
MAYTAG LAUNDRY
Model MVWX655DW1
Near Hot Springs, AR 71913
Blake D.
Job Details: 04/06/2022
"Called customer, informed them of an emergency and reschedule for tomorrow, customer needs the morning time for tomorrow; schdld next appmnt for 4/7 THU AM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Benton, AR 72019
Blake D.
Job Details: 04/06/2022
"Replaced compressor, tested unit compressor now stays on and the unit is running, ran the unit for 10-20 mins found refrigerator to start blowing cold air, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model RTW4640YQ1
Near Shawsville, VA 24162
Uriah B.
Job Details: 04/06/2022
Checked all operations. Found unit siphoning out water due to drain pipe positioning. Customer needs to be billed.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Victoria, TX 77904
Michael
Job Details: 04/06/2022
The appliance isnt cooling, 36.8 degrees, I plugged the appliance in and the compressor wasnt coming on, waited a couple of minutes and it spiked up to 11.15 amps when it tried to start and shut off, did it twice, it finally started and it leveled off at 1.40 amps. The compressor is very hot to the touch, loud and rattle, the compressor needs to be replaced, this is a sealed system issue, ordered the compressor. Please reschedule the customer with a sealed system technician ; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Drier) and 1 W11198881 (Start dev)
We serviced a
WHIRLPOOL LAUNDRY
Model MVWP575GW0
Near Hollins, VA 24019
Uriah B.
Job Details: 04/06/2022
Needs drive hub. Drive hub is stripped. ; ordrng 1 W10528947 (Drive hub)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 04/06/2022
I called and spoke with customer. I have another job scheduled for Friday, the 8th. Rescheduled this job for the same day; schdld next appmnt for 4/8 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Victoria, TX 77901
Michael
Job Details: 04/06/2022
The appliance is cooling properly, temperature in the RC 45 degrees and 25 degrees in the FC. The amps were at .65, low on Freon, removed the back panel in the FC, found there is a leak on the top right where the line comes into the evaporator. This is a sealed system issue, please reschedule the customer with a sealed system technician. Ordered the drier and evaporator just in case.; ordrng 1 W11490399 (Drier) and 1 W11103612 (Evaporator)
We serviced a
WHIRLPOOL I-ENABLED DW
Model MDB4949SDZ0
Near Cloverdale, VA 24077
Uriah B.
Job Details: 04/06/2022
"Main pump bearings most likely going bad. No issues with pump operation at this time, just noise. Customer to call if she wants work done. ; ordrng 1 WPW10591570 (Pump and motor assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 04/06/2022
After installing one of several of the light modules issue has been resolved. The reason labor was so high is because customer had me looking at a possible clogged P-trap in the back of the refrigerator. P-trap is still an issue but original problem has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/06/2022
S191AQ needs led module. ; ordrng 2 W10695459 (Led module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 04/06/2022
Unit has issues producing, customer reset icemaker. Reset help icemaker produce ice again but only for a short while. Possible issue with icemaker and or control. Replace these components to resolve issue on this unit.; ordrng 1 W11456119 (Control) and 1 W11088559 (icemaker)
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHZ03
Near Vinton, VA 24179
Uriah B.
Job Details: 04/06/2022
Overspray causing issues with arm operation. Needs new door. ; ordrng 1 LW11026425 (Freezer door.)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Inez, TX 77968
Michael
Job Details: 04/06/2022
Installed the heat element, tested the appliance its leaking from the back right corner of the pump assembly cannot tighten anymore than I have. It looks like it may have a crack, unable to stop it from leaking. Reordered the pump assembly. Please reschedule the customer when the part comes in.; ordrng 1 W11416362 (Pump/motor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Roanoke, VA 24014
Uriah B.
Job Details: 04/06/2022
Drain hose has hole in it. Needs drain hose; ordrd 1 W11244231 (Drain hose)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78410
John L.
Job Details: 04/06/2022
Inspected unit, found issue to be with ventilation in home. Unit unable to exhaust when connected to home exhaust vent and is causing blow back into washroom. Customer will need to have someone come out and look into exhaust port.
We serviced a
WHIRLPOOL KITCHEN
Model WDF590SAJM0
Near Roanoke, VA 24014
Uriah B.
Job Details: 04/06/2022
Replaced inlet valve and control. Ran multiple checks. All checks ok.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Odem, TX 78370
John L.
Job Details: 04/06/2022
Inspected unit, ran diagnostics. No errors pulled, unit went through test cycle. Heater never came on. Will need to order heater, thermostat, and control to resolve issue.; ordrng 1 W10834731 (cntrl-elec) and 1 W10441445 (heater) and 1 3371618 (sub 661566)
We serviced a
WHIRLPOOL KITCHEN
Model KDTM404KPS0
Near Roanoke, VA 24014
Uriah B.
Job Details: 04/06/2022
Unit does not fall under the service pointer per its serial number. Unit does not need a replacement. All operations check ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS1
Near Beeville, TX 78102
Adam
Job Details: 04/06/2022
Customer complaint of gas smell coming from stove. Through process of elimination theyve determined center burner is leaking gas most likely from manifold. Replace manifold to resolve issue; rqstng P&A on 1 W10826727 (manifold)
We serviced a
KITCHENAID KITCHEN
Model KICU509XBL00
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/06/2022
Found fuse obliterated. Needs fuses and SL module. ; ordrng 1 W10857232 (SL module) and 2 W10328492 (Fuse)s
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rockport, TX 78382
John L.
Job Details: 04/06/2022
Inspected unit, found issue with electrical. No power coming through one side, reset breaker issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Salem, VA 24153
Uriah B.
Job Details: 04/06/2022
Ice dispenser still dropping ice and getting caught in dispenser. Will order ice container and dispenser motor. ; ordrng 1 WPW10558424 (Ice container) and 1 W10884561 (Dispenser motor)
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Corpus Christi, TX 78412
John L.
Job Details: 04/06/2022
Installed control and UI panel, tested after installation.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 04/06/2022
The customers said the water keeps draining and filling. F8E1 no fill/long fill error code, cleared error code. I found the drain was laying on the ground which would cause it to constantly drain. It needs to be at least 36 inches high for it to work properly. Corrected the problem, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Corpus Christi, TX 78413
John L.
Job Details: 04/06/2022
Installed compressor and evaporator, vacuumed unit. Unit held vacuum, charged unit with 6oz of refrigerant. Unit holding charge and pressures stabilized. Unit is cooling and issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Beeville, TX 78102
Adam
Job Details: 04/06/2022
Customer complaint of unit not working. Inspection of unit shows error code for long Phil know Phil. Manually testing hot and cold water valves Results in very low water volume coming from valve. Unhooking supply line and testing water volume from tap results in little to no water coming from the home. I explained the situation to the customer and advise them to contact professional plumber to resolve issue
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Michael
Job Details: 04/06/2022
The customer said the dryer is making a loud noise and takes too long to dry the clothes. I turn the appliance on, something is hitting when its turning. Removed the front panel, found a key that was stuck causing the noise, found the vent was clogged on the outside, cleared it out, the appliance is heating properly and has good airflow, no longer making the noise, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Goliad, TX 77963
Michael
Job Details: 04/06/2022
The test in RC 53 degrees, 33 in the FC, I removed the back cover, the coil was completely covered in dust/dog hair. Blew it out with the customers air compressor. Plugged the appliance into a kill a watt meter. The amps spiked up to 10.25 amps twice and then it started up leveled off at 101 amps. The compressor is really hot to the touch, I believe the compressor is overheating and locking up, needs to be replaced. Ordered the compressor, please reschedule with a sealed system technician.; ordrng 1 W11092625 (Compressor)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Goliad, TX 77963
Michael
Job Details: 04/06/2022
The customer was hearing a tapping noise when its in the spin cycle. I started a drain and spin cycle, I heard the noise, found the power cord tapping against the back of the washer, corrected the problem, no longer making the noise. She also said its squeaking on the spin cycle, I heard the squeaking noise, moved the appliance forward, its level, tested the spin cycle with a load in it, no longer making the noise, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Kingsville, TX 78363
Adam
Job Details: 04/06/2022
Installed icemaker cycled unit issue resolved
We serviced a
FRGIDAIRE REFRIGERATOR
Model LGHB2869TF
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/05/2022
Installed new fill tube. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/05/2022
Tested unit. Belt slipped off pulley. Reinstalled belt. No further issues. Job complete.