Near San Antonio, TX 78212
Jesus C.
Job Details: 03/17/2020
WASHER MAYTAG MVWB765FW1 Complaint is washer will leave clothing wet and will make clocking noises. Error code. F5E2. Ran calibration. No issues. Found door latch working intermittently. Will need to replace latch. ; ordrng 1 W10810403 (lid lock assy)
Near San Antonio, TX 78260
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8500DC5 Customer complaint was unit would not wash ran diagnostics got error code for locked rotor ordering new stator motor to resolve issue.; ordrng 1 W10915700 (stator)
Near Bandera, TX 78003
Justin
Job Details: 03/17/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG "Ice maker is completely frozen, calling Samsung tech support to get issues documented. 7003677901 reference number. Need to order ice maker kit. ; rqstng P&A on 1 DA82-02675A (ICE KIT )"
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW5620HW0 Issue was an unbalanced drum. Replaced all 4 shocks on unit. Unit spun nicely.
Near San Antonio, TX 78253
Justin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5620HW1 "Need to reschedule, not able to access unit. ; schdld next appmnt for 3/18 WED !"
Near San Antonio, TX 78258
Devon F.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW5105HC0 Customer complaint was unit would not wash ordering new inlet valve to resolve issue.; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
DRYER MAYTAG MEDC465HW0 Verified issue was due to an obstruction between the drum and felt liner. Cleared it. Issue resolved.
Near Schertz, TX 78154
Steven G.
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Checked range found burners would light and after a few seconds would run out of gas checked gas line found valve at wall when on very little gas coming out, customer to get plumber to check, range is ok"
Near San Antonio, TX 78213
Colton B.
Job Details: 03/17/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS3 "Issue is that sometimes the microwave will flash a open/close door error. Issue believed to be bad interlocks, ordering new ones to resolve issue. ; ordrng 2 W10156812 (spring)s and 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
VENTHOODS UNKNOWN UXT4230ADS2 Replaced fan and switch. Issue resolved.
Near San Antonio, TX 78239
S. L.
Job Details: 03/17/2020
WASHER AMANA NFW5800HW0 "Removed top and rear replaced main drain hose and installed deflector to vent, ran tests no leaks all operations normal."
Near San Antonio, TX 78258
Devon F.
Job Details: 03/17/2020
WASHER MAYTAG MVWB965HC0 Customer complaint was unit would not indicate deep wash unplugged unit and plug back in unit is operating as designed.
Near San Antonio, TX 78216
Colton B.
Job Details: 03/17/2020
WASHER MAYTAG MVWB765FW3 "Customer complaint was no hot water on hot water cycles. Was getting hot after in diagnostics but not normal cycles. Issue believed to be the control board, but also ordering a new valve just in case.; ordrng 1 W11165546 (valve) and 1 W11195970 (cntrl-elec)"
Near Universal City, TX 78148
Steven G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found mold in soap dispenser and has a smell, talked to Techline advised customer to clean dispenser and run dishwasher detergent to clean cycle"
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Verified issue was due to a faulty console. ; ordrng 1 W10864141 (panl-cntrl)
Near Schertz, TX 78154
Steven G.
Job Details: 03/17/2020
RANGE WHIRLPOOL WFC150M0EW3 Checked range found oven not working F9 fault code cannot get into diagnostics ordered control ; ordrng 1 W10887899 (CLOCK )
Near Cibolo, TX 78108
Steven G.
Job Details: 03/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Checked oven found F6 E4 fault code cleared and ran unit did not appear again customer to use and. Call if any problems
Near San Antonio, TX 78248
Devon F.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 Customer complaint was unit would start by its self replaced control board upon signing customer stated he told other tech to change blower I asked him why what’s wrong with it he said it made this funny noise a couple weeks ago I told him we can’t just change out parts if nothings wrong with them customer is upset and refuse to sign called tech line 7727389852 and partner team 7727356508 they both said he would have to pay for he blower unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Spoke with customer about changing appointment for later this week. ; schdld next appmnt for 3/19 THU !
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHENAID UADA15IMS00B "Customer complaint is that the icemaker is not working. Checked out unit, it is working as designed."
Near San Antonio, TX 78233
S. L.
Job Details: 03/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 "Scratches on stainless snapped pictures advised RTM that this will not he covered, Found unit heating but turntable and drive components missing motor works, found damage to outer cabinet rescheduling for Thursday.; ordrng 1 W11207441 (CABINET ) and 1 W11245707 (TURNTABLE DRIVE) and 1 W11252182 (RING) and 1 W11367904 (TURNTABLE)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2020
ICEMAKER (STANDA ULINE KUID308HPS00 "Customer complaint is that the icemaker is not making ice. Found the power cord cut. Repaired power cord, unit is good to go."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Issue stated by customer: knocking by filter door/rattling noise. Intermittently. Opened unit, no issues with filter. Put unit into diagnostic mode, compressor tests good, found baffle making loud knocking. Ordering assembly.; ordrng 1 W11164593 (diffuser)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue stated by customer: washer shakes while running through cycles. No error codes stored. Ran unit through automatic tests, found unit not draining water all the way. Made sure drain hose was installed properly. Ordering pump to resolve issue.; ordrng 1 W10919003 (pump-water)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ "Issue stated; NOISY OPERATION. DEFECTIVE WHEEL ON FRIDGE. PHYSICAL DAMAGE EXIST. Found wheel missing on back right of refrigerator. Plugged in unit, no abnormal noises. Ordering wheel assembly.; ordrng 1 2152958 (screw) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Last trip found leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Got frost pattern prior reassembling the freezer compartment. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stated that the issue is that the unit will not function. The user interface is non-responsive. 120 V coming from the wall. Ordering new user interface to resolve issue.; ordrng 1 W11319991 (cntrl-elec)
Near San Antonio, TX 78245
Justin
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ordering sump pump and UWI sensor for unit, scheduling return for Friday. ; ordrng 1 W11084121 (sensor) and 1 W11085683 (pump&motor)"
Near Cibolo, TX 78108
S. L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced both doors and name plate, tested unit adjusted doors all operations normal."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR JENNAIR JFC2089WEM9 Filter stuck in unit. Removed filter and changed for customer. No further issues at this point. Collected Sc.
Near Converse, TX 78109
S. L.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL ADB1400AGW1 Removed inlet valve replaced fill hose and inlet valve ran functions test no leaks all operations normal no email provided.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Issue stated: DISPENSER PROBLEM. CUSTOMER LOANER FOR A MONTH. PLEASE CHECK BEFORE RE-SALE.PHYSICAL DAMAGE EXIST. Found water valve not actuating. Ordering new water valve to resolve issue. Could not find any physical damage.; ordrng 1 WPW10420083 (valve)
Near Boerne, TX 78015
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the unit isn’t making ice. Found issue to be ice clogging the fill tube to the icemaker. Can’t remove it without damaging the tube. Ordering fill tube to resolve issue.; ordrng 1 W11415785 (FILL TUBE)
Near San Antonio, TX 78249
Colton B.
Job Details: 03/17/2020
DISHWASHER MAYTAG MDBH955AWS2 Issue was a broken door latch. Replaced latch to resolve issue. Unit tested good. Collected SC + Part.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 ESTIMATE ONLY! Unit not cooling properly and not making ice. Found ice maker in proper working order just not cooling properly. Found two issues compressor not cycling properly and not pushing Freon properly. Also found UI not reading thermistors properly and not turning compressor off even during diagnostics testing. Quoted 1324.29 for P&L. Customer is going to reach out WHP to try and get it covered. ; rqstng P&A on 1 W10276644 (compressor) and 1 W10862400 (cntrl-elec)
Near San Antonio, TX 78263
S. L.
Job Details: 03/17/2020
COOKTOP GAS JENN-AIR JGD3536GS00 Installed deflector plate at blower replaced cals and tested unit all operations normal. No more erratic sparking ignition is fast and flame good.
Near Boerne, TX 78006
Tommy B.
Job Details: 03/17/2020
VENTHOODS UNKNOWN WVW51UC0HV0 The part does not have the same wiring harness as the existing part. Parts team alerted and helping research issues.; saved tckt
Near , TX 78624
Tommy B.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Customer stated that the unit went dark at the UI after baking for one hour at 400. Called techline spoke to Steve.SR7727385981. Swapped out the thermal fuse and explained to the customer about opening the door after cooling to cool being the issue. Collected service call.
Near Floresville, TX 78114
S. L.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8040DW4 "Removed broken lid assembly replaced both hinges and installed new lid, cleared lid lock error code ran automatic verification cycle all operations normal. No email provided."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Issue stated by customer: refrigerator section not cooling. Freezer section is fine. Found refrigerator at 50degrees. Pulled unit apart and found fridge coils frozen over. Water reservoir link was leaking water freezing over refrigerators coils. Ordering parts.; ordrng 1 W10316760 (thermistor) and 1 W10777986 (WIRE) and 1 W11098695 (fan-scroll) and 1 W11204869 (reservoir) and 1 WP2300868 (fitting)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived at the customers home and discovered more ice accumulating in the freezer section. Gasket seal appears to be loose from the door slightly. Customer is returning the unit to the retailer therefore no repairs are necessary.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/17/2020
WASHER AMANA NTW4516FW3 Control did not fully resolve issue. Unit is now powering on but the latch isn’t functioning properly. Ordering latch to resolve issue. ; ordrng 1 W11307244 (latch)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 Unit showing f6e4 UI/ control mismatch. Per tech sheet ordering console and both controls to resolve the issue. Console is psp item; ordrng 2 W11294388 (cntrl-elec)s and 1 W11399171 (CONSOLE)
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/17/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS1 Last trip found faulty bin thermistor. Replaced bin thermistor to resolve issues. Collected part cost. Didn’t charge more labor for repair due to previous repair under 90 days.
Near Corpus Christi, TX 78413
Adam
Job Details: 03/17/2020
DISHWASHER AMANA ADB1400AGW1 Inspection of unit shows latch mechanism for soap dispenser broken. Replaced to Resolve issue
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED8000DW4 "Issue stated: DRYER MALFUNCTIONING, DOESN’T DRY, TURNS OFF, NOT RELIABLE, PURCHASING DIFFERENT. Plugged in unit, unit ran good and got up to temperature. Found F4E3 Restricted Airflow error code stored. Cleared error code. Unit tests good for resale."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 "3/13/20 9:13: 11 there 3/13 FRI, 9:06 to 9:06, Issue stated by customer: DRYER STILL TRIPPING BREAKER. Unit ran for about 5min before shutting off. Voltage tests are all good from outlet to plug and terminal block. Checked all connections to make sure they were tight. Heating element shows some black marks. Replaced heating element, unit ran for 15min before tripping breaker. Ordering wiring harness and ACU.; ordrng 1 W10640707 (harns-wire) and 1 WPW10476828 (cntrl-elec)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Called the number on work order at 8:34 AM and it was a wrong number. Went to the location and no one was there, new home door locked. Called Ferguson’s in Victoria to see if I could get a number for the lock box, spoke with Mike and he looked up the location. He saw the order had been canceled, Whirlpool is replacing the appliance"
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Customer stated that the issue is the icemaker is not producing ice. Ran manual tests to check motor and car for water and the icemaker will not perform the latter. Ordering a new icemaker to resolve issue. Collected service call. Quoted total for repair.; ordrng 1 W10884390 (icemaker)
Near Port Lavaca, TX 77979
Michael
Job Details: 03/17/2020
WASHER MAYTAG MVWB855DC2 "F0E5, F0E3, F7E6, F2E1, cleared error codes and tested the drive system per tech sheet, all checks out. Tested the UI , no stuck keys, suspension is good. Calibrated and performed a diagnostics test, completed with no issues or error codes"
Near , TX 77990
Michael
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, the appliance powered on, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Tivoli, TX 77990
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed ice maker and tested it, the appliance and ice maker are working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed compressor, charged unit. Unit is holding pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
REFRIGERATOR JENN-AIR JFC2089BEP00 "Installed components, issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/17/2020
WASHER MAYTAG WTW7500GC0 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 03/17/2020
OVEN WHIRLPOOL RBD305PRS00 Inspection of unit shows no response from uI or control board. Looking up various parts for unit shows discontinued. Customer declined any further service. Customer was charged a total of for diagnostics
Near Tivoli, TX 77990
Michael
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW8040DW0 "Installed lid, it’s working properly, no further issues"
Near Sinton, TX 78387
John L.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue with filter adapter, customer had a new filter available. Was able to remove old filter, which was stuck in place. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 03/17/2020
RANGE JENN-AIR JDRP436WP03 "Installed components, issue resolved."
Near Robstown, TX 78380
John L.
Job Details: 03/17/2020
REFRIGERATOR MAYTAG MBF2258FEZ03 "Called Techline spoke with Sterling, explained issues. Techline suggests to replace start device. To resolve issue.; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)"
Near Portland, TX 78374
John L.
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 "Inspected unit, found unit magnetron has begun to arc and cause damage to waveguide. Called Techline and spoke with Andrew, explained findings. Deemed unrepairable. SR#7727390846"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Unable to find specific part number for component needed contacted trade care team they were unable to locate or give me part information. Partner team informed me that I would need to do parts research through our distributor. Tried to contact distributor they are closed for the day. Rescheduling this job for tomorrow hopefully able to make contact with Macon.; ordrng 1 12791417SP (thermistor) and 1 W10128551 (evaporator fan mtr) and 1 W10793298 (icemaker)
Near Salem, VA 24153
Chris S.
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 The water lines were hooked up in reverse. I installed them correctly and recalibrated the washer. All operations check ok. ; used 1 WP8567668 (WIRE TIE) from stock
Near Vinton, VA 24179
Chris S.
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM The icemaker water line wasn’t fully inserted into the valve. I installed it again and checked operation. All operations check ok.
Near Victoria, TX 77905
Michael
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "The appliance isn’t cooling, removed the back cover to check the compressor, it’s real hot to the touch. Amps spiked up to 9.57 amps and then it leveled at 1.20 amps and stayed running, possible leak in the system. This is a sealed system issue, ordered compressor and rescheduled customer.; ordrng 1 WRT108FZDB02 (COMPRESSOR )"
Near Ingleside, TX 78362
John L.
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Inspected unit, found unit leaking from sump assembly body. Will need to replace to resolve this issue.; rqstng P&A on 1 W10348269 (pump,dran) and 1 W10605057 (pump&motor) and 1 W10705575 (sensor)"
Near Corpus Christi, TX 78416
Adam
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows large depression/dent where rocker switch is pressing against side of door. Replace door to resolve issue.; ordrng 1 W11256280 (dor-fip)
Near Troutville, VA 24175
Chris S.
Job Details: 03/17/2020
WASHER MAYTAG MVWB865GW0 I installed the agitator. All operations check ok. Customer will observe.
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/17/2020
STOVE WHIRLPOOL RF361PXKQ W10856603. 88.36. Broil element; ordrng 1 W10856603 (elmnt-brol)
Near Kingsville, TX 78363
Adam
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit does show water valve continuing to slowly drip into unit after water is off. Also soap tray has several small cracks contributing to leak. Replace water valve and soap tray to resolve issue; ordrng 1 W10794835 (drawer)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 03/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Replaced in,et valve. Ran calibration. Ran test cycle. All checks ok."
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/17/2020
OVEN WHIRLPOOL KGRS505XSS02 "LR, RR, and fish burner valves are not turning at all. We’ve already replaced the LR and fish burner valves in the last year, so those are under parts warranty. Cx responsible for labor to replace all three and the cost of the RR valve. Manifold WPW10204705. WPW10206287. (x1) Cx would like the LR and the fish burner, but does not want to pay for the RR. ; ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10298678 (valve-brnr. FISH BURNER)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Unable to produce noise while in home. Recommend ordering evaporator cover, evaporator fan, evaporator fan blade, and gasket, fan scroll. ; ordrng 1 W10463012 (cover-evap) and 1 W11099844 (duct-air) and 1 W11254898 (fan-scroll) and 1 WP2155789 (gasket) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)"
Near Little Rock, AR 72207
Doug M.
Job Details: 03/17/2020
ICEMAKER WHIRLPOOL KUIX305ESS1 "Re-diagnosed unit,performed service diagnostics found main control not sending 120v to fill valve and recirculating pump,diagnosed to need main control; ordrng 1 W11034363 (cntrl-elec)"
Near San Antonio, TX 78259
Jim G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW7500GC2 The lid has a very noticeable crack in it. Replaced lid assembly. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Customer stated unit had water buildup in lower pan. Also unit needed new filter. Also cooling concerns. Found unit cooling properly. Water build up in pan was a beer that exploded. Helped customer change filter. Did notice the main harness was almost too close to the condenser fan, used a wire tie to secure wires away from fan motor. No further issues at this point. Yes to survey and leave behind. ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78201
Steven G.
Job Details: 03/16/2020
WASHER AMANA NTW4516FW3 "Arrived at home to fix washer, customer said I could look at it but I couldn’t fix unit she is tired of it being worked on and not being fixed, front what I can see she probably has mice and they chewed up the pressure switch hose but when I tried to work on it she hollered at me not to touch it, I said please but she said no, so I don’t know why I’m here."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WFW6620HC0 Unit 9104 replaced pump. Issue resolved.
Near San Antonio, TX 78222
Steven G.
Job Details: 03/16/2020
DRYER AMANA NED4655EW1 "Checked dryer ran unit found thermostat short cycling, replaced thermostat checked operation unit working normal now ; used 1 WP3387134 (THRMST-FIX) from stock"
Near Windcrest, TX 78218
Steven G.
Job Details: 03/16/2020
WASHER WHIRLPOOL CHW9150GW0 "Checked washer found unit selections not working replaced switch and user interface, checked operation unit working normal now"
Near San Antonio, TX 78218
Steven G.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 "Checked refrigerator found water in refrigerator section found freezer drain iced up, cleaned ice and drain adjusted element to stop drain from icing up, everything is working normal now"
Near San Antonio, TX 78217
Steven G.
Job Details: 03/16/2020
WASHER WHIRLPOOL CAE2795FQ0 "Replaced parts, kept blowing Actuators, replaced control and still blew actuator talked to Rick from Tech-Line SR7727286929 could come up with a solution he declared it non repairable, advised customer ; pckd up 1 W10913953 (ACTUATOR ) and 1 W11188527 (CONTROL )"
Near Schertz, TX 78154
Steven G.
Job Details: 03/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS03 "Checked oven found inner glass was broken, replaced glass checked operation unit is working normal now"
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/16/2020
WASHER AMANA NTW416FW3 Checked washer found washer basket movement normal. Ran diagnostics quick cycle no issues no error codes. Recalibrated unit no issues calibrating. Spoke to customer about proper loading procedures. Job complete.
Near San Antonio, TX 78209
Jim G.
Job Details: 03/16/2020
REFRIGERATOR KITCHEN AID KBRS20EVMS4 Determined there is also a crack in the drain pan. ; ordrng 1 WPW10655368 (pan-drip)
Near San Antonio, TX 78258
Jim G.
Job Details: 03/16/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Replaced cord. Issue was resolved. Unit tested properly thereafter.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found ice tray not installed all the way. Found ice in back not letting tray sit right. Removed ice from back reseated tray and ice build up at tray dispense. No issues dispensing. No errors found during testing or operation. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced interlock, sensor, and magnetron. Tested to complete. Unit is operating as designed. Spoke with customer about survey."
Near San Antonio, TX 78247
Devon F.
Job Details: 03/16/2020
WASHER AMANA NFW5800HW0 Customer complaint was unit would not drain replaced inlet valve unit is operating as designed.
Near San Antonio, TX 78231
Colton B.
Job Details: 03/16/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Issue was that unit was not cooling. Replaced start device and overload. Compressor is now running. Collected for parts.
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 "Unit not cooling efficiently. Appearing to be a SS issue. Calling techline per notes. Spoke with Austin. He stated is a SS issue based on no frost pattern and fans running. Sr 7727732769. He stated unit would need compressor. Per Sb web SS parts are covered still until 11/08/2025. Quoted 800 plus tax for labor, dropped labor price due to previous repair didn’t resolve the issue. Customer wants to proceed with repair. Ordering compressor to resolve the issue. ; ordrng 1 W10841139 (compressor)"
Near Boerne, TX 78015
Douglas H.
Job Details: 03/16/2020
DISHWASHER KITCHENAID KDTE204GPS0 Last trip found faulty UI and electronic control due to intermittent issues. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/16/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced inlet valve. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78260
Colton B.
Job Details: 03/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is no ice production. Found ice clogged in the icemaker funnel and fill tube. Removed ice blockage to resolve issue. Customer stated they just had a water softer system installed. Informed her that that could have messed with water pressure and potentially caused the blockage.
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/16/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new evap fan and control. Tested unit. No further issues. Tested to complete.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 03/16/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 "Checked oven customer complained light comes on by itself not keeping time, replaced touchpad sent to customer from Jenn Air everything checked ok"
Near San Antonio, TX 78253
Christian G.
Job Details: 03/16/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cooktop not aligned with upper cabinets. Grills hit cabinet corners. Install issue. Informed customer they must get with builder to resolve issue.
Near San Antonio, TX 78250
Christian G.
Job Details: 03/16/2020
DRYER MAYTAG MED5100DW0 Issue stated by customer: HEAT/DRY-NOT HEATING / NOT DRYING. Customer states tech was out previously to replace control and motor. Found bad moisture sensor. Cleared vent trap are and replaced moisture sensor kit. Unit gets up to heat and test good. Informed customer of survey.
Near San Antonio, TX 78260
Colton B.
Job Details: 03/16/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 "Issue was a noisy fan in microwave. Found issue to be a zip tie that was vibrating against unit. Trimmed zip tie, unit tested good. Told customer to call us if it happened again."
Near San Antonio, TX 78258
Colton B.
Job Details: 03/16/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was trim pieces falling off of shelves in refrigerator and freezer. Both were cosmetic issues and not covered under warranty. Door closers on left pantry seem to be a little weak, ordering new rails to resolve issue. Will also try to repair trim pieces on return visit. Called partner team to confirm unit warranty.; ordrng 1 W11294509 (RAIL) and 1 W11294512 (RAIL)"