Near La Vernia, TX 78121
S. L.
Job Details: 04/14/2020
DRYER SAMSUNG DV42H5200EW "Found shorted element and door switch is loose ordered both rescheduling Wednesday, advised customer that duct needs to be professionally cleaned.; ordrng 1 DC47-00019A (element) and 1 DC64-00828B (DOOR SWITCH)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/14/2020
WASHER MAYTAG MVWX655DW2 Installed new control. Rn calibration. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78255
Colton B.
Job Details: 04/14/2020
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Issue is that start button is not working on unit. This unit is not a microwave that we can service, the warranty is a replacement warranty. Unit is under warranty through builder. Picture of closing date/receipt is in SD Quick Pic."
Near San Antonio, TX 78255
Colton B.
Job Details: 04/14/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Issue is no ice dispensing and food in freezer section melting. Found no issues with freezer. Food was between 0 and 2 degrees. There is a bad ice dispensing motor that needs to be replaced. Customer will call AIG to get call dispatched with warranty. Unit needs part W10822606 for repair.
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW5000DW1 "Complaint is washer shakes during cycle. Suspension is good. Basket is loose inside tub. Could not remove basket to check for issues. Washplate is stuck. Will need to break washplate in order to remove basket. Ordering new basket, washplate, and gearcase. ; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609476 (washplate)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Moisture on bottom of freezer door gasket drips onto fresh food door. Installed new freezer door. Good seal. No further issues. Tested to complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFMOO Complaint is no cool in the fresh food. Warm air returns were frozen. Evap not defrosting. Found evap thermistor was loose causing poor readings. Secured thermistor. No further issues during testing. Unit is working properly. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 04/14/2020
DRYER WHIRLPOOL LER7646JQ0 Issue was a squeaking dryer. Finding issue to be a shredded belt. Did a full dryer repair kit on unit. Unit now runs quietly. Collected SC & Part cost. Unit tested good.; used 1 4392065 (REPAIR-DRYER) from stock
Near Boerne, TX 78015
Douglas H.
Job Details: 04/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found deli drawer issue to be faulty harness. Replaced harness to resolve the issue. Unit performing as designed now. Control not needed. Collected labor. CRP the parts used.
Near Boerne, TX 78015
Tommy B.
Job Details: 04/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that the unit had intermittent display function a few days ago. Console then became unresponsive. Checked for tripped breaker and then checked the outlet. Both tested good. Control receiving 120 V. Ordering console to resolve issue and control just in case. ; ordrng 1 W11120155 (CONTROL) and 1 W11165145 (CONSOLE)
Near Bandera, TX 78003
Richard G.
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW5000DW0 "Customer complaint is that the unit will grind during agitation and will not spin on last cycle. Entered diagnostics and found error codes F7E5 shifter fault, F5E1 lid switch fault, F7E6 motor fault. Ran unit through automatic test and verified issues. Unit will need a new agitator, hub, gearcase, motor, and actuator. Requesting P&A on parts.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near San Antonio, TX 78233
Steven G.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found unit cooling properly, found gasket out of place on corner bottom adjusted and popped into place found gap in liner and cabinet corner siliconed unit is working normal now"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL GS6NVEXSS02 Customer complaint is that the refrigerator compartment is not cooling well. Ordering damper assembly evaporator fan motor and evaporator harness.; rqstng P&A on 1 2310237 (harns-wire) and 1 WP2315549 (evap fan motor) and 1 WPW10151374 (air damper)
Near San Antonio, TX 78239
Steven G.
Job Details: 04/14/2020
WASHER MAYTAG MVWC565FW0 Checked washer found pillow case under agitator removed checked operation unit is working normal now
Near San Antonio, TX 78254
Richard G.
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the unit is still squeaking. Ordering cam, belt and hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: refrigerator getting warm. Called customer and he stated the unit started working fine over the weekend. Voltage tests good from plug, everything else checked out on unit and seems to be working well. Informed customer to give us a call if anything else comes up."
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/14/2020
FREEZER WHIRLPOOL WZF79R20DW03 Unit over temp alert was flashing and exterior extremely hot. Found cause to be faulty control and gasket. Ordering both to resolve the issues. ; ordrng 1 W10733695 (gasket-dor) and 1 W11236854 (contrl-box)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW4800XQ4 "Spoke with customer about oow costs. Customer is going to look into getting a new unit. Did not touch unit, did not charge service call."
Near Port Lavaca, TX 77979
Michael
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "The side lights in the RC and the FC light were out. Installed new module in freezer, all lights are working normal."
Near Port Lavaca, TX 77979
Michael
Job Details: 04/14/2020
DISHWASHER WHIRLPOOL KDFE104DSS5 "F4E3, F6E4 error codes, ran a diagnostics test, the motor isn’t coming on, replaced motor assembly. Ran a diagnostics test, the motor and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 04/14/2020
WASHER MAYTAG MVWB835DW4 Install components calibrated units ran verification cycle issue is resolved. Worth noting that customer is on well water.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/14/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Determined various F6E0 errors are due to control and or console. Ordering both. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE)
Near Corpus Christi, TX 78405
Adam
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Install complete tested unit issue resolved. I did advise customer that it would take 24 hours for unit to come back to operation temperature also advise customer to discard first three or four batches of ice.
Near Refugio, TX 78377
John L.
Job Details: 04/14/2020
WASHER WHIRLPOOL WTW7500GW "Installed console, unit powers on. Issue has been resolved."
Near Corpus Christi, TX 78411
Adam
Job Details: 04/14/2020
RANGE AMANA ACR4303MFW3 Sr# 7727578548. Notes specifically state to call tech line when in front of units. Inspection of unit shows large amounts of roach infestation roaches on switches for oven and control board as well as surrounding areas on and around floor. Spoke with tech line informed them of my findings tech line states customer will have to have documentation from licensed pest control stating they have sprayed and there is no roaches active in the home. Informed customer she would have to contact landlord and have paper documentation after home has been treated if they wish to continue with repairs
Near Sinton, TX 78387
John L.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Installed components, issue resolved."
Near San Antonio, TX 78239
Steven G.
Job Details: 04/14/2020
REFRIGERATOR MAYTAG MSD2641KEB "Checked refrigerator found unit low on freon added dye drier and process tube charged unit will be back next week to look for leak ; ordrng 1 12001940 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/14/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Issue stated by customer: console not responding to controls. Replaced console and control. Unit still not responding. F4E1 error code popped up. Ordering microwave control, communications wiring harness and resolve issue.; ordrng 1 W10389447 (thrmst-fix) and 1 W11316032 (WIRING HARNESS ) and 1 W11317200 (SIG WIRE) and 1 W11325603 (MW ACU) and 1 W11356990 (COM WIRE)"
Near Sinton, TX 78387
John L.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 04/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 Inspection of unit shows oven was in demo mode. Took oven out of demo mode tested unit all functions to work as designed no error codes were found. Issue resolved
Near San Antonio, TX 78253
Christian G.
Job Details: 04/14/2020
RANGE WHIRLPOOL KODE300ESS04 "Issue stated by customer: customer put unit in self clean mode, shelves above unit got very hot and unit shut off locking top door. Was able to get door get model/serial. Pulled unit out, and nothing was on. Breaker wasn’t tripped. Voltage from wall tested good. Ordering control, console and thermal fuse.; ordrng 2 W10782120 (fuse-thrml)s and 1 W10801665 (cntrl-elec) and 1 W11087457 (console) and 1 W11179310 (cntrl-elec)"
Near Taft, TX 78390
John L.
Job Details: 04/14/2020
RANGE AMANA ACR4303MFB "Installed switch, issue has been resolved"
Near Corpus Christi, TX 78415
Adam
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Install components tested unit issue resolved.
Near San Antonio, TX 78253
Richard G.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Customer complaint is that the unit is not cooling. Found the condenser fan and evap fans running but compressor not running. Ordering start device and capacitor.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)
Near Corpus Christi, TX 78415
Adam
Job Details: 04/14/2020
WASHER AMANA NTW4516FW1 Install components calibrated unit ran verification cycle shake/wobble greatly reduced well within acceptable limits. Issue resolved
Near San Antonio, TX 78251
Christian G.
Job Details: 04/14/2020
COOKTOP ELECTRIC WHIRLPOOL WEEA25HOHN0 Issue stated by customer: light malfunctioning in oven. Found light socket resistance bad. Ordering socket and lightbulb.; ordrng 1 8009 (light bulb) and 1 W11281687 (sockt-lite)
Near Odem, TX 78370
John L.
Job Details: 04/14/2020
WASHER MAYTAG MVWB835DW1 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Installed components, issue has been resolved."
Near , TX 78015
Tommy B.
Job Details: 04/14/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Wrapper came damaged out of box, ordering a new part to resolve issue. ; ordrng 1 W11207441 (WRAPPER)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/14/2020
OVEN WHIRLPOOL WGE555S0BS01 Replaced switch. All checks ok.
Near Portland, TX 78374
John L.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with led module in freezer compartment. Module is getting voltage, but doesn’t power on. Replace to resolve.; ordrng 1 W10843353 (module)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Frost build up on right inside of freezer compartment. Cx to clean out and make sure door is closing each time. Will observe if frost comes back.
Near Robstown, TX 78380
Adam
Job Details: 04/14/2020
WASHER WHIRLPOOL MVWX655DW2 Inspection of unit comes back with air code for control fault. Also error codes for lid lock and long fill no fill. Testing of water valves shows good pressure and proper water volume entering unit. Lid lock however is intermittent sometimes taking command sometimes not. Replace control and lid lock to resolve issue. Customer states unit is less than three weeks old and will be seeking an exchange from retailer; ordrng 1 W10682535 (latch) and 1 W11320239 (CONTROL )
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Iights come back upon reset of unit. Per service pointer W11218221, replaced led control board. ; used 1 W10830288 (LED CNTRL BOARD) from stock"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/14/2020
WASHER AMANA NTW4516FW3 "Inspected unit, found control board to have stopped working. Board does get power, but no function. Replace to resolve.; ordrng 1 W11101098 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 04/14/2020
DRYER MAYTAG MED6630HW0 "Installed high limit thermostat and thermal cutoff didn’t solve the issue. Checked the thermistor and it was bad, ordered part and rescheduled customer ; ordrng 1 WP8577274 (thermistor)"
Near Corpus Christi, TX 78413
Adam
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Inspection of unit shows seal for freezer in very poor condition large gaps apparent causing condensation and freezing in freezer compartment. Replace door to resolve issue customer will be pursuing replacement or exchange from retailer.; rqstng P&A on 1 W10599407 (dor-fip), ordrng 1 W10884775 (nameplate)"
Near Salem, VA 24153
Uriah B.
Job Details: 04/14/2020
RANGE WHIRLPOOL WFE714HLAS0 W10779716. Element bake. ; ordrng 1 W10779716 (elmnt-bake)
Near Roanoke, VA 24014
Uriah B.
Job Details: 04/14/2020
RANGE WHIRLPOOL KSGB900ESS0 F8e0 code in diagnostic for last 9 error codes. Cooling fan speed too low. Fan is getting power. W11107275. Cooling fan.W11100100 control board. Parts warranty.Lab; ordrng 1 W11100100 (cntrl-elec) and 1 W11107275 (fan-blwr)
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Defrost not operating properly. Needs control board and defrost thermostat wire harness. ; rqstng P&A on 1 W11089236 (cntrl-elec) and 1 W11449066 (WIRE HARNESS)
Near Salem, VA 24153
Uriah B.
Job Details: 04/14/2020
BELLA JENN-AIR JFFCC72EFS02 "Ran testing and no cool in either compartment. Needs RC evap, compressor, and drier. Both evap and compressor are psp items. ; ordrng 1 W11109499 (drier-tube) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR)"
Near Troutville, VA 24175
Uriah B.
Job Details: 04/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 WPW10317991WP63052-2W11378860Found auger motor not turning and the impeller seems to be loose on the motor drive shaft. Will replace motor and impeller. ; ordrng 1 W10317991 (ice disp augur motor) and 1 W11378860 (SPACER) and 1 WP63052-2 (impeller)
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked refrigerator found unit unbalanced. Found front right wheel up completely lowered wheel down. No issues unit is working as designed. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/10/2020
WASHER MAYTAG MHW8200FW0 Unit door locked and humming. Found issue to be clogged drain pump. Also found door latch was damaged. Removed clog from drain pump and replaced door latch to resolve all issues. Unit testing good now no further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDF320PADS1 Upon arrival customer stated meant to cancel with us because they have another service company coming out for fridge and they are going to check the other appliances.
Near Schertz, TX 78154
Jim G.
Job Details: 04/10/2020
RANGE WHIRLPOOL RF367LXKQ0 Replaced broiler and socket. Unit tested properly thereafter. Issue resolved.
Near Cibolo, TX 78108
Jim G.
Job Details: 04/10/2020
WASHER MAYTAG MVWB855DC3 Replaced all parts. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 04/10/2020
DRYER WHIRLPOOL WED5000DW2 "Found a damaged heating coil on unit, replaced with truck stock and tested to complete. Went over survey with customer. ; used 1 279838 (ELEMENT) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/10/2020
OVEN ELECTRIC (D WHIRLPOOL WFG515S0ES0 Upon arrival customer stated meant to cancel with us because they have another service company coming out for fridge and they are going to check the other appliances.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/10/2020
FREEZER MAYTAG MQF1656TEW02 Last trip found faulty EVAP fan and thermostat. Replaced both to resolve the issues. Unit testing good now and began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Douglas H.
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78245
Justin
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced control, and start device. Leaving plugged in for 24 hours to check for cooling. Compressor and fan are running."
Near Lakehills, TX 78063
Justin
Job Details: 04/10/2020
WASHER AMANA NTW4516FW3 "F7E6, calibration did not pass. Found P2 on control not all the way seated into control board. Running calibration and diagnostics on unit again. Both passed, unit is working as designed."
Near Kirby, TX 78219
Steven G.
Job Details: 04/10/2020
DISHWASHER MAYTAG MDB7749AWQ2 "Checked dishwasher replaced spray arm, manifold and seal ran unit it ran normal no more leak, dishwasher is working properly"
Near Bandera, TX 78003
Justin
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Replaced damaged dispenser motor, tested to complete."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/10/2020
WINE COOLER WHIRLPOOL KURG24RWBS21 "Checked wine cooler found evaporator iced up, cleared ice element and bi-metal are fine found bad defrost timer replaced timer checked operation unit working normal now"
Near Helotes, TX 78023
Colton B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Issues was a bad start device. Replaced start devic, unit testing good. Collected P&L."
Near Alamo Heights, TX 78209
Steven G.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator after adding dye drier, found leak on Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near Bandera, TX 78003
Justin
Job Details: 04/10/2020
WASHER MAYTAG MVWC565FW2 "Unit does not have hot water attached to unit. Can’t properly test unit without hot water line. F7E7, and F0E5 stored in unit. Cleared faults and tried calibration. Do not need to change out parts. Drain hose is going up higher than recommended which would cause water to not drain all the way."
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW8500DC0 Advised customer of fees and what the possible issues and cost could be. Customer will not continue with service. ; ordrng 1 W10861642 (latch)
Near Schertz, TX 78154
Jim G.
Job Details: 04/10/2020
RANGE WHIRLPOOL WGE555S0BS00 Replaced all switches. Issue resolved. Tested unit.
Near San Antonio, TX 78247
Jim G.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced tube. Issue resolved.
Near San Antonio, TX 78238
Christian G.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue stated by customer: ice maker and water dispenser not working. Found unit not dispensing water dispute filter being replaced and measured fill still counting. Ice maker was full with ice but not dispensing ice. Removed ice maker, auger motor spins and engages. Re inserted ice maker unit still didn’t dispense ice. Opened door and ran ice maker, unit dispensed ice. Closed door, ice and water both worked. Ordering UI and control to resolve issue.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 W11265135 (panel-ui)"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/10/2020
RANGE KITCHENAID KDRS483VSS03 Replaced a switch membrane. Control was not programmed to the correct model and cannot be reprogrammed from the unit. Luckily the switch membrane replacement was sufficient to correct the issue. Spoke to Joel SR#7727408019 who confirmed that. Collected labor.
Near San Antonio, TX 78214
Jesus C.
Job Details: 04/10/2020
OVEN ELECTRIC (D KITCHENAID KFGD500ESS04 Uneven burner flame on center. Screws for burner base are missing. Will need to replace screws and burner assembly. Could not find part number for screws. Called CXC to research. Will contact once they find part number. Sr 7727533640; ordrng 1 W10643272 (holder-orf) and 1 W10718181 (valve-brnr) and 1 WPW10171140 (cap-burner) and 1 WPW10333445 (burnr-base) and 1 WPW10336094 (burnr-top)
Near Bandera, TX 78003
Justin
Job Details: 04/10/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS07 "Calling techline to assist with troubleshooting, Cassie is assisting, techline said with issues that are occurring Cassie said issue is signal harness related. Changed out signal harness. Tested to complete."
Near San Antonio, TX 78238
Christian G.
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW5000DW0 "Issue stated by customer: lid wouldn’t lock all the time, start button wouldn’t work all the time. Replaced control and lid latch. Ran unit through diagnostic cycle. Noticed unit made scratching noise during spin like something’s slipping. Tried removing washplate to see if anything was stuck. Washplate seized to tub. Ordering inner tub, outer tub, washplate, drive kit, gearcase and motor.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11219115 (OUTER TUB) and 1 W11283592 (motor-drve)"
Near Spring Branch, TX 78070
Colton B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Issue was a frozen evaporator. Replaced defrost thermistor to resolve issue.
Near Bulverde, TX 78163
Colton B.
Job Details: 04/10/2020
RANGE WHIRLPOOL GFG471LVS2 Customer took door apart to clean glass and could not get it back together. Put door back together to resolve issue. Unit tested good. Collected SC and labor.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: unit cooled for a short while then started warming up again. Found evap fans blowing at 45 degrees. Unit has ice buildup again down by evap fan. Unit tested good in all diagnostic tests. Confirmed tests again through Techline. Techline rescommends clearing ice build up again and checking for any air infiltration, cracks in liner, or holes by water reservoir as well as a full defrost of unit. Techline also sending out sealed system tech to make sure correct refrigerant levels were sent through compressor valve steps.#7727557974; O-emld tckt"
Near San Antonio, TX 78237
Steven G.
Job Details: 04/10/2020
REFRIGERATOR AMANA AFI2539ERM02 "Checked refrigerator after messing up and reading voltage wrong, found not getting right voltage, called tech line TJ we found resistor in wiring blown product cannot be repaired, customer to call Contract company and go to next step, SR7727560612"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW4655JW0 Checked washer found motor not powering on. Checked voltage motor is getting proper voltage. Error code F7E1 present.Ordering motor and capacitor just in case.; ordrng 1 W10677719 (motor-drve) and 1 W10866250 (capacitor)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced only motor evaporator. Issue resolved.
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/10/2020
DRYER WHIRLPOOL WED4850HW0 Dryer not starting. Found door switch is damaged. Will need to replace switch. ; ordrng 1 WPW10569603 (switch-dor)
Near San Antonio, TX 78253
Christian G.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Issue stated by customer: ice maker not working. Found e2 error code stored in unit. Ran ice maker through harvest cycle, unit did not pass. Replaced ice maker, error code still present, did 10sec restart and tested again, unit still didn’t pass. Called Techline, spoke to mark who recommended doing a 2min reset on unit to clear codes, if this didn’t work then recommended replacing ice maker harness. Did Reset on unit, e0 displayed in error codes, ran harvest cycle on unit, unit passed. Unit tests good at this time. Customer pmilitary discount not applied at s.call)+tax)."
Near Floresville, TX 78114
Steven G.
Job Details: 04/10/2020
MICROWAVE OVEN SAMSUNG ME20H705MSS "Checked microwave found blown thermostat and burnt terminal, replaced thermostat and replaced terminal checked operation unit is working normal now"
Near Helotes, TX 78023
Christian G.
Job Details: 04/10/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer: oven not turning on at all. Voltage from wall/plug tests good at 240. Fuse looks good. Could hear unit clicking as I touched each button. Ordering panel and control to resolve issue.; ordrng 1 W11093241 (panl-cntrl) and 1 W11179310 (cntrl-elec)
Near Schertz, TX 78154
Jim G.
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Freezer fan is not functional. As it is dc it is causing short to board resulting in PO error. ; ordrng 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 04/10/2020
WASHER ROPER RTW4516FW2 Ed SR# 7727561346 determined lid lock was functional but the unit seems to have also had two other issues. The capacitor had come loose and the actuator (tachometer) also failed. Replaced actuator from truck stock. Issue resolved. ; used 1 W10913953 (ACTUATOR) from stock
Near Bulverde, TX 78163
Colton B.
Job Details: 04/10/2020
RANGE WHIRLPOOL WGE745C0FS01 Issue is that liner is chipping along the seem. We have about a 6 inch x 1/4 inch chip along seam of oven liner. Called techline (SR: 7727558569) who said it was non-repairable. Informed customer that Whirlpool will be in contact. Pics of chip in SD Quick Pic.
Near Universal City, TX 78148
Ezequiel V.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Called customer while in route, advised customer of service call customer asked if parts and labor would be covered I stated no. Customer did not want to continue service. Job complete."
Near San Antonio, TX 78218
Jesus C.
Job Details: 04/10/2020
RANGE WHIRLPOOL WFG505M0BS3 Tested range. Found bake not working. Igniter not powering on. Found wiring to igniter was loose. Secured wiring. Tested range. Bake is working. No further issues. Tested to complete.
Near Floresville, TX 78114
Steven G.
Job Details: 04/10/2020
WASHER WHIRLPOOL LA9300XTW1 "Checked washer found pressure switch not cutting off, cut pressure hose on each end to have good seal, ran unit everything is working normal now, please send copy to customer they don’t have an Email"
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/10/2020
RANGE AMANA AGR5330BAS3 Tested range. Igniter not glowing. Good power to igniter. Replaced bad igniter. All functions are working. No further issues. Tested to complete.
Near Bulverde, TX 78163
Colton B.
Job Details: 04/10/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HZ00 Issue is rust on the grid cutter and overflowing reservoir. Ordering new grid cutter and pump to resolve issue.; ordrng 1 W10919199 (GRID CUTTER) and 1 W11325175 (PUMP)
Near Helotes, TX 78023
Christian G.
Job Details: 04/10/2020
RANGE MAYTAG MER8700DS1 "Issue stated by customer: burners keep varying in temps. One would stay on high no matter the temp, others would turn on and off for a minute at a time and loose temps. Control buttons also are getting stuck causing issues. Ordering infinite switches and control to resolve issues.; ordrng 1 WP3149404 (switch-inf) and 1 WPW10411934 (switch-infFR) and 1 WPW10434452 (switch-inf FL) and 1 WPW10655845 (cntrl-elec)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Complaint of not heating properly, and friction pad fell off. Finding heating issue to be faulty control not sending proper voltage to element. Ordering electronic control and friction pads. ; ordrng 1 W11087226 (control elec) and 2 WP8268961 (pad)s"
Near Spring Branch, TX 78070
Steven G.
Job Details: 04/10/2020
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found door cable broken replaced link kit and ordered console ; ordrng 1 8531262 (cntrl-elec) and 1 8531536 (panel-cntl), used 1 8194001 (LINK) from stock"
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF325SDHZ01 Installed new drawer. No further issues. Job complete.
Near San Antonio, TX 78261
Ezequiel V.
Job Details: 04/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Checked oven found no loose connection no broken wires no issues with oven. Wall out let is loose. No error codes found during testing or operation job complete.