Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1340 customer reviews

Tommy B.

Tommy B.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Customer stated that the issue is a scraping noise when you turn on the oven. Found issue to be fan scraping the element assembly which is now damaged. Ordering a fan blade and element assembly to resolve issue.; ordrng 1 W10794042 (nut) and 1 W11098805 (element) and 1 W11301887 (fan-convct)

Near Farm to Market 1376, Fredericksburg, TX 78624
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Door has scratches on front. Customer closed on home on 1/17/20. Ordering new door. ; ordrng 1 W11049227 (panel)

Near San Antonio, TX 78252
Devon F.

Devon F.

WASHER MAYTAG MVWB835DW2 Customer complaint was unit would not power on customer stated the unit said F6E3 UI faulty ordering new UI panel and control board to resolve issue. Quoted customer 350 just for parts cus declined service collected service call 113.66 check

Near Morning Path, San Antonio, TX 78247
Tommy B.

Tommy B.

OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Issue was that the console that was previously installed was the wrong software version. Installed new console today and made sure the proper software version was present. Yes to survey. No further issues at this time.

Near Bristow Way, Boerne, TX 78006
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Replaced thermistor. Also called techline and spoke with Mike. He recommends replacing the UI and the defrost thermistor again. Says to have the unit completely defrosted before installing the defrost thermistor.Called techline, spoke with Mike, should replace SR# 7726962422; ordrng 1 W11214887 (cntrl-elec) and 1 W11366397 (EVAPORATOR HARNESS)"

Near Bounty Dr, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDX655DW1 "Found unit would not start due to failed open thermal fuse, replaced fuse checked operation temps these were all high 165 and low 122 which is good cleaned cabinet advised customer to switch to rigid vent hose and have dryer duct checked for safety and performance attatched DOP paper work to file 4/19/19 all operations normal.; used 1 WP3392519 (FUSE) from stock"

Near Candleview Ct, San Antonio, TX 78244
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the freezer bins are missing front piece. Called techline spoke to Dave. SR7726961402; ordrng 2 W11336585 (FRONT PAN)s and 1 W11387048 (BIN) and 1 W11387053 (BIN)

Near Kitty Kat Ln, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW1 Removed basket and wash-plate as one replaced gearcase basket and washplate calibrated tested unit functions and for leaks no leaks all operations normal.

Near FM 1346, San Antonio, TX 78263
Jesus C.

Jesus C.

WASHER MAYTAG MVWB955FC1 Lid lock not engaging. Changed out latch. Lid lock is working. No issues during testing. Tested to complete.

Near Hansford St, San Antonio, TX 78210
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW3090GW Found F20 and F21 error codes on diagnostics checked cleared codes ran diagnostics and unit never moved past step one. Checked resistance on heater and wiring this was good also checked wires to console and connectors these were good as well needs new ACU and UI. Rescheduling Tuesday 1/28; ordrng 1 W10840664 (timer) and 1 W11046208 (cntrl-elec)

Near Randolph Blvd, San Antonio, TX 78233
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4950HW1 "Replaced actuator, capacitor and control ran diagnostics no issues checked for error codes no issues. Recalibrated all pass. Job complete."

Near Atlas St, San Antonio, TX 78223
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WUW35X24DS02 Replaced all part. Door is switched to other side.

Near Nature Oaks, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER AMANA NED4600YQ1 Not heating. God power from timer to element. No power from motor. Will order new motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)

Near W Travis St, San Antonio, TX 78207
Jim G.

Jim G.

REFRIGERATOR MAYTAG MFI2570FEZ07 Austin SR# 7726966064 determined issue was that the air was too cold. Advise customer to lower temp. No sound issues.

Near Linda Colonia St, San Antonio, TX 78233
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOCA7EC0HZ00 "Swapped out faulty console with new user interface. Unit tested good now, yes to survey.."

Near Braeburn, Boerne, TX 78015
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRFC704FBS00 swapped our Orion board to resolve cooling issues. Called techline spoke to Mike. He indicated that the compressor appears to be functioning normally and that we should give 24 hours to allow for cooling. SR7726965036

Near Ponderosa Pine, Boerne, TX 78015
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHEN AID KUIA15NRHS11 Upon arrival. Checked unit out. No further issues at this time. Unit is functioning as designed. Yes to survey and leave behind. Collected sc.

Near W Morse St, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRFC300ESS01 Customer stated that the issue is the unit is not making ice. Found unit to also not be dispensing water. Found issue to be a faulty water inlet valve. ; ordrng 1 WPW10420083 (valve)

Near Dodge Rd, Boerne, TX 78006
Sherman  J.

Sherman J.

REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.

Near W Creek St, Fredericksburg, TX 78624
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Checked dishwasher found bad door panel, replaced panel everything checks out ok, customer has not moved into house yet"

Near Ranger Point, San Antonio, TX 78251
Richard G.

Richard G.

DISHWASHER KITCHENAID KDTM354EBS3 "Replaced control and control panel. Unit powered on. Ran through this diagnostics test, all good. Tested to complete. Unit is good to go. Already collected service call and labor. Parts are covered under extended warranty."

Near Bear Creek Rd, Pipe Creek, TX 78063
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Duplicated ticket.

Near Encino Briar, San Antonio, TX 78259
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Unit not heating, checking with kill a watt meter to see which unit is bad, will need to order magnetron only getting 5.9 amps will running should be around 14 amps. ; ordrng 1 W10818686 (magnetron)"

Near Lazada, , TX 78245
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)

Near Boot Ranch Cir, Fredericksburg, TX 78624
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER MAYTAG MEDB835DW4 Issues unit not heating up. Found bad thermal cutoff. Replace part from truck stuck. Unit now working as design. Job complete ; used 1 279769 (THERMAL-CUTOFF) from stock

Near Monterey St, San Antonio, TX 78237
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed component tested unit issue resolved. Advised retailer before returning unit to home to inform customer to dispose of first three or four batches of ice Before consumption

Near I-69 Access Rd, Corpus Christi, TX 78410
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFE320M0ES2 Unit oven not functioning. Finding issue to be the control not sending voltage to the elements. Ordering control to resolve the issue. ; ordrng 1 W11122560 (cntrl-elec)

Near Worth Pkwy, San Antonio, TX 78257
Adam H.

Adam H.

DRYER AMANA NED4655EW1 This is a duplicate ticket from a previous visit parts have already been ordered and return date has already been set

Near I-69 Access Rd, Corpus Christi, TX 78410
Ivan B.

Ivan B.

WASHER MAYTAG MHW5630HC0 Checked washer. Tub to pump hose causing leak. Ordered replacement.; ordrng 1 W11216718 (TUB TO PUMP HOSE )

Near 7 Winds, San Antonio, TX 78258
Michael R.

Michael R.

DRYER MAYTAG MEDB835DW3 "The drum wouldn’t spin, blower was stuck. Removed front panel and found socks inside the blower and lint duct assembly. Removed the socks and vacuumed up all the lint and trash inside. Put panel back in place and tested the appliance. The appliance is spinning and working normal"

Near Canadian Dr, Victoria, TX 77905
John L.

John L.

WASHER MAYTAG MVWC565FW0 "Installed valves, recalibrated unit. Tested. Issue resolved."

Near W Saxet Dr, Corpus Christi, TX 78408
John L.

John L.

REFRIGERATOR SAMSUNG RD195ACPN "Installed components, issue resolved"

Near Jackson Pl, Corpus Christi, TX 78411
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint is and F2E2 error code. Finding issue to be control board not sending voltage to touch pad. Ordering new control to resolve issue. Unit has 2019 purchase date with a 2017 serial number. Reaching out to NR for more info. ; ordrng 1 W11413274 (CONTROL )

Near Lago Vista, Helotes, TX 78023
John L.

John L.

DRYER WHIRLPOOL LDR3822PQ2 "RV unit was in was sold, no longer at location."

Near W Market St, Rockport, TX 78382
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is that dishwasher will not drain. Issue appears to be a bad valve in drain line. Ordering new one to resolve. Call # 210-264-9401.; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)

Near Circle J Trail, Helotes, TX 78023
John L.

John L.

RANGE AMANA AER6303MFS2 "Ran unit and took temperature readings during a bake cycle. Bake element not heating, after further inspection found that bake element was not connected. Reconnected connectors and tested afterwards. Unit now working as should."

Near Reynolds Ave, Taft, TX 78390
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Removed back panel in FC and defrosted the evaporator. Installed part ordered, the appliance is working normal. Advised customer not to put anything in the freezer for at least 24 hrs"

Near Quail Creek Dr, Victoria, TX 77905
Colton B.

Colton B.

MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Called partner team who said to go through with the repair repair. Capacitor bracket is out of stock PSP.; saved tckt

Near Newell Ave, San Antonio, TX 78215
Jesus C.

Jesus C.

DRYER MAYTAG MEDB835DW4 Complaint is that dryer will not start intermittently. Door switch Is working properly. Door shutting properly. Issue is with the touch panel. Will replace UI. ; ordrng 1 W11158457 (overlay)

Near Pelican Pass, San Antonio, TX 78221
Michael R.

Michael R.

WASHER MAYTAG MVWB835DW3 "Installed control kit, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

Near Gentle Breeze, Victoria, TX 77905
John L.

John L.

WASHER AMANA NTW4516FW3 "Inspected unit, checked agitator for issues. Agitator looks fine not warped. Recalibrated unit, should run as designed. Advised customer on different wash cycles."

Near Co Rd 204, Beeville, TX 78102
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed part ordered, ran a diagnostics test test, the appliance is working normal"

Near Brushy Creek, Victoria, TX 77904
Sherman  J.

Sherman J.

COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Michael R.

Michael R.

RANGE KITCHENAID KSGG700ESS1 "Installed part ordered, preheated oven to 350 degrees, the ignitor is staying lit and working normal, no further issues. This was a floor model at Lowe’s, 2017 model, the customer purchased it on 01/09/2019"

Near Windwood Ln, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ Special unit shows compressor will not start. Replace start device to resolve this issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)

Near E General Cavazos Blvd, Kingsville, TX 78363
Adam H.

Adam H.

MICROWAVE KITCHENAID KOCE500ESS07 Based on previous conversation with tech line have decided to order control board and user interface to resolve this issue. Customer has had professional electrician out to confirm oven is in fact on its own breaker.; ordrng 1 W10890568 (panl-cntrl) and 1 W11040195 (cntrl-elec)

Near FM 665, Robstown, TX 78380
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW0 In the process of trying to disassemble unit I was unable to separate gear case from inner and outer baskets. Will have to replace outer tub to resolve this issue. Order tub drain pump filter and screw to resolve issue.; rqstng P&A on 1 8533943 (screw) and 1 MVWB835DW0 (TUB) and 1 W10215093 (filter drain)

Near Co Rd 480, Alice, TX 78332
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Inspected unit for not dispensing ice,tested dispenser motor not turning on,inspected connections under freezer door found connector had come loose,reset connector,tested unit operation checks ok"

Near Wedgeside Dr, Little Rock, AR 72210
John L.

John L.

REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Installed housing, upon installation of components found door to be broken. Reorder door and install once received. Part is already been charged and paid for only install required.; ordrng 1 WPW10316885 (door-comp)"

Near Jackson Pl, Corpus Christi, TX 78411
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found leak to be with valve and hose behind unit. Replace valve and hose to resolve this issue.; ordrng 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"

Near Lerdo St, Taft, TX 78390
John L.

John L.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Called Techline spoke with Butch, explained issues. Techline explained issue. Ran tests on unit, found harness to fan might have suffered a short and no power to fan from board. Will replace both components to resolve issue.; rqstng P&A on 1 W10799016 (motor-evap) and 1 W10811365 (cntrl-elec)"

Near Galway Dr, San Patricio, TX 78368
Doug M.

Doug M.

ICE MACHINE WHIRLPOOL KUIX305ESS1 "Called customer,decided to move forward with repair from diagnostics in October,diagnosed a floating blockage in sealed system,ordering compressor,evaporator,condenser and gas valve,explained to customer parts only are covered customer responsible for labor ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"

Near Abinger Ct, Little Rock, AR 72212
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Spoke with customer about warranty, contacted partner team and they will get warranty updated. KB homes have additional 1 year warranty. Ran calibration on unit down 10 degrees. Unit was already set to plus 30 degrees. Unit was still running too hot, dropped down to plus 10 degrees. Adjusted unit to plus 5 degrees. Top temperature looks good now at 5 degrees, will have customer use it and see if they see a difference."

Near Hill Top Bend, Helotes, TX 78023
Jim G.

Jim G.

OVEN ELECTRIC (D JENNAIR JJW2830WP00 Issue could not be replicated. No repair to be made.

Near Mission Viejo, San Antonio, TX 78232
Jim G.

Jim G.

DRYER MAYTAG MEDB835DW3 Replaced blower wheel and motor. Issue is now fully resolved. ; used 1 W11105178 (MOTOR) from stock

Near Mesa Loop, San Antonio, TX 78258
Tommy B.

Tommy B.

DRYER MAYTAG MED5500FW0 Found issue to be low-voltage going into unit. Customer contacted electrician to resolve their voltage issue. No further issues at this time.

Near N Main St, Boerne, TX 78006
Steven G.

Steven G.

ICEMAKER (STANDA JENN-AIR JIM159XYCX0 "Checked ice maker found unit making thin ice checked cycle found short cycling at 13 minutes, replaced harness pump, customer to watch and call if any problems ; used 1 W11126268 (HARNESS-PUMP) from stock"

Near Patterson Ave, San Antonio, TX 78209
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Upon arrival changed freezer light. Unit is functioning as designed. No further issues at this time. Collected 201.37 p&l. Yes to survey and leave behind.

Near Guadalupe St, Kerrville, TX 78028
Jim G.

Jim G.

OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Replaced panel issue resolved. Unit tested properly.

Near Sawgrass, Spring Branch, TX 78070
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit not draining properly and ice build up on freezer floor. Found 2 issues, first drain tube obstructed and second ice maker wasn’t installed properly. Cleared drain tube of obstruction and defrosted drain tube. Reinstalled ice maker properly to resolve all issues. Unit performing as designed now. No further issues at this point."

Near I-10, Boerne, TX 78006
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KTRC19MKBL03 Customer complaint was unit freezer is iced up door seal looks good called tech line they said cus is keeping door open. Customer freezer is full of food. Suggested customer make sure door is closed unit is operating as designed. 7726944989

Near Briarpine St, San Antonio, TX 78247
Colton B.

Colton B.

WASHER AMANA NTW4516FW3 Issue was washer door stuck in the lock position. Replaced latch and control board. Unit tested good. Talked to customer about survey. Unit is under warranty.

Near Spring Garden St, San Antonio, TX 78249
Ivan B.

Ivan B.

REFRIGERATOR KITCHENAID KRFF302ESS Incoming water line to ice maker was misaligned. Realigned and unit operating properly at this time.

Near Grassland Dr, Bulverde, TX 78163
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue stated by customer: microwave giving off electricity inside cabinet. Replaced rack and supports plus touched up burnt marks in unit. Tested unit multiple times, unit test good. Informed customer of survey."

Near Silver Mist Way, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER MAYTAG MVWC415EW1 Drum has a crack at the very top of basket. Took pictures for documentation. Collected 105 for service call. Remaining balance is 100. ; ordrng 1 W10521298 (spin basket)

Near Pipers Hill, San Antonio, TX 78251
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ran unit through diagnostics, heard damper open and close, heard heaters come on. Looking at a control board issue. Will order freezer thermistor and then for fridge to have just in case control doesn’t fix issue. ; ordrng 1 W10384183 (thermistor) and 1 W10911770 (harns-wire) and 1 W11133692 (cntrl-elec)"

Near Yearling St, San Antonio, TX 78254
Ivan B.

Ivan B.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced ACU unit working properly at this time. No further issues. Yes to survey and leave behind.

Near Hancock Farm, Canyon Lake, TX 78132
Richard G.

Richard G.

DISHWASHER KITCHENAID KDPM354GPS0 Replaced clips. Unit now working as designed. Unit is good to go. Spoke with customer about survey.; used 2 WPW10082853 (PIVOT-TINE) from stock

Near Farmsville Dr, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB865GW0 "Replaced control board and lid lock assembly, recalibrated washer no issues. Ran automatic test no issues no error codes found during testing or operation. Job complete."

Near Naylor St, San Antonio, TX 78210
Sherman  J.

Sherman J.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Upon arrival updated model and serial number on ticket. Ordered parts to resolve issues. Bad recirculating pump. Customer is going out of town. Not sure of return date. Will call to schedule appointment. No return appointment made due to of unsure when. Will see if the real estate agent can meet me Monday the 27th to install. Customer will call and advise if so. ; ordrng 1 W11325175 (RECIRCULATING PUMP)

Near Boot Ranch Cir, Fredericksburg, TX 78624
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW4 Complaint is that washer will leak a gallon or two very 5 washes. Will not happen every wash. Tested washer. No leaks under unit. No leaks from water valves. Could not find source of leak. Drain was backing up as unit was draining. Issue might have been from drain. Left leak detection sheets. Job complete.

Near W Farm To Market 2790 S, Lytle, TX 78052
Sherman  J.

Sherman J.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Control box is bad. Ordered new parts to resolve issues. ; ordrng 1 W11357371 (CONTROL BOX)

Near Ball Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RF263BEAESG No ice in bin. No frost on icemaker or blocking icemaker. Ran icemaker through test cycle. Will not run through harvest. Will need new icemaker. ; ordrng 1 DA97-15217B

Near Devine, TX 78016
Steven G.

Steven G.

RANGE WHIRLPOOL WFE505W0HB2 "Checked range found blemish on left front control panel, replaced panel checked operation unit working normal and control panel is good"

Near Begonia Bend, San Antonio, TX 78222
Devon F.

Devon F.

RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit did not bake properly checked operation of the bake element it only got to 135 degrees .Tested temp sensor test passed. broil element works fine ordering new control board to resolve issue.; ordrng 1 W11122560 (cntrl-elec)

Near Overlook Loop, San Antonio, TX 78259
Jim G.

Jim G.

WASHER MAYTAG MVWC565FW1 Could not duplicate issue. Ran various diagnostics (no error codes). Determined issue was likely due to a small obstruction that has since cleared it self.

Near Cottonwood Rd, Fischer, TX 78623
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer stated that the unit is not programmed correctly. The console is reading a microwave instead of double oven. Ordering new user interface to resolve issue.; ordrng 1 W11428578 (CONSOLE )

Near Pond Gate, Boerne, TX 78015
Colton B.

Colton B.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Issue was a blown thermal fuse. Replaced thermal fuse, unit tested good. Collected P+L."

Near White River Dr, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DISHWASHER KITCHENAID KDPE234GPS Issue unit not cleaning dishes do to bad pump motor. Replace pumpmotor. No other issues job complete

Near TX-1604 Loop, San Antonio, TX 78248
Devon F.

Devon F.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would be black replaced UI panel unit is operating as designed.

Near Olive Way, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FW3 Checked washer found no issues with agitator or washer no error codes found. Spoke to customer about proper loading procedures. Washer work as designed no issues. Job complete.

Near W Petaluma Blvd, San Antonio, TX 78221
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG114SWB1 Last trip found igniter grounding out during cycle causing f1 error. Replaced igniter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost. Didn’t charge additional labor as was a prior issue.

Near Lone Star, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706ESS01 Found auger motor locked up from when unit originally failed ice had melted and after being repaired auger had rusted internally next day caused it to fail. Service fee already paid. for repair.

Near Woodbridge Way, Schertz, TX 78154
Colton B.

Colton B.

WASHER MAYTAG MVWC565FW1 Issue is a LF on washer. Replaced valve from truck stock to resolve issue. Unit tested good.; used 1 W11210459 (VALVE) from stock

Near Bandera Rd, Helotes, TX 78023
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW3090JW "Swapped the motor control unit out, but the knob arrived damaged. Ordering another knob to resolve the issue.; ordrng 1 W10869886 (knob)"

Near I-10, Boerne, TX 78006
Colton B.

Colton B.

MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Issue is no power to microwave. Installed new control board, did not fix issue. Found improper mounting bolts used. Mounting bolts broke filter board into pieces and bent capacitor holder. Talked to NR who said to call Partner team before preceding. Partner team and techline were both in training. Recording information and calling them tomorrow. ; ordrng 1 W10422269 (filter) and 1 W11265233 (brkt-cpctr)"

Near Newell Ave, San Antonio, TX 78215
Devon F.

Devon F.

WASHER MAYTAG MVWX655DW1 Customer complaint was unit would leave clothes wet at end of cycle replaced inlet valve unit is operating as designed.

Near S Breeze St, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER MAYTAG MGDB765FC0 Installed new control and flame sensor. Tested dryer on timed dry. Unit is heating. Flames are cycling on and off properly. No further issues. Tested to complete.

Near W Southcross Blvd, San Antonio, TX 78221
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D WHIRLPOOL WFG320M0BS3 Replaced control board. Ran diagnostics test oven began working. Reached target heat no issues. No error codes found during testing or operation. Job complete.

Near Whitman Ave, San Antonio, TX 78211
Tommy B.

Tommy B.

COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Placed foam tape to ensure unit has buffer between counter and glass. No further issues at this time.

Near Timber Mountain Dr, Boerne, TX 78006
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator unit was unplugged, after plugging in unit heard freon running into evaporator and condenser line started to get hot, after talking to customer we need to let unit run before diagnosing a sealed system problem,; schdld next appmnt for 1/23 THU !"

Near Stonehaven Rd, San Antonio, TX 78230
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG525S0HS1 "Left front burner not igniting. Found cause to be faulty burner head, by swapping left front and right front. Left front began lighting but not right front now. Ordering burner head to resolve the issue. Scheduling for customer availability. ; ordrng 1 WPW10515455 (burnr-head)"

Near Parkview Terrace, Boerne, TX 78006
Jim G.

Jim G.

RANGE KITCHENAID KFED500ESS03 Replaced all parts. Issue fully resolved.

Near Legend Point Dr, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL GI5FVAXVL00 Checked refrigerator found service pointer on leaving ice maker on with no water supply causing refrigerator to freeze over. Found ice maker on with no water supply. Customer asked if we can install water supply they had the parts. Installed water supply line ran diagnostics no issues. No errors found during testing or operation. Job complete. Collected service call fee and labor.

Near Ceralvo St, San Antonio, TX 78207
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL MH6130XEQ1 Found stuck light relay on micro computer found service pointer K4322752 for light not working this is opposite issue. Pointer calls for part 8172054. Part discontinued unable to order part. Called Trade Partners spoke Brenda she confirmed that diagnosis paid by Whirlpool she transferred me to Safety spoke to Adam SR number 7726931410 he also found that micro computer is no longer available an will not be able to repair unit. Customer will reach out to Manufacturer for next step the process Job complete. Advised of survey.

Near Rosewell Pl, Schertz, TX 78154
Colton B.

Colton B.

MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Issue was that only 1 light was working in oven. Replaced light bulb, unit tested good."

Near Braun Path, San Antonio, TX 78254
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Last visit found faulty control creating heating issues. Swapped control and both sensors to resolve issue. Unit testing good now.

Near Cool Rock, Boerne, TX 78006
Jim G.

Jim G.

WASHER WHIRLPOOL WFW3090JW0 There was a short will working on the unit. Will replace ACU and what appears to be a faulty pressure sensor. ; ordrng 1 W11044866 (switch-wl) and 1 W11334214 (ACU. ) and 1 WPW10367632 (noise filter)

Near Heimer Lange Rd, Spring Branch, TX 78070
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

DRYER MAYTAG MEDB835DW Issue dryer door not closing correctly. Solve issue. Unit not working. Job complete

Near TX-1604 Loop, San Antonio, TX 78248
Steven G.

Steven G.

DRYER AMANA NED5100TQ1 "Checked dryer found not heating checked unit not getting 220 volts, customer to get Electrician, dryer is ok at this time"

Near W Magnolia Ave, San Antonio, TX 78212
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Filter was jammed in the bottom of the refrigerator. Removed it and replaced it in proper position. No further issues at this time.

Near Ponderosa Pine, , TX 78015
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL MSD2554ARW Issue was refrigerator not dispensing ice. Found motor stuck. Do to ice. Clean ice and unit now dispensing ice. Also check ice maker working fine. Job complete. Service fee collected.

Near Vista Del Rio, San Antonio, TX 78216
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Determined filter head was at fault. Ordering valves and dispenser as well. ; ordrng 1 W11043010 (rail-mulln) and 1 W11043013 (valve) and 1 W11265135 (panel-ui) and 1 W11346622 (FILTER HEAD, RESERVOIR )"

Near Alpine Pond, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE505W0JS0 "Removed rear panel found damage to L2 side of terminal block checked elements and sensor no issues here element tested closed sensor at 1.081 k used van stock terminal block preheated unit voltage everything checked good complaint is that unit is taking to long to heat did find 25 degree variation between sensor reading and actual temp went ahead offset by 30 degrees ran 3 cycles and this made avg temperature much more close that when it was not offset now at +- 6 degrees 3 cycles, instructed customer on how to do this and advised her to wait 15 minutes after preheat before placing items in oven all operations normal. Advised of survey and paper.; used 1 WPW10245259 (BLOCK-TERM) from stock"

Near Bison Ln, Cibolo, TX 78108
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator freezing at top and bottom shelf’s/drawers. Found dampener stuck in open position and freezer evap motor with a chunk of ice stuck to it. Ordering parts.; ordrng 1 W11092533 (start-dev) and 1 WPW10196393 (damper control assy) and 1 WPW10276647 (motor-evap)

Near Dusty Boots Rd, San Antonio, TX 78254
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last trip found faulty console per techline. Replaced per techline to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Pecos Rdg, , TX 78015
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Whirlpool sent out a replacement fridge, but unit is doing the same thing. Made adjustments on both temps on freezer and fridge side. Changed defrost to 8 hour timing and will reschedule a visit at end of week to see if those changes made any difference. ; schdld next appmnt for 1/24 FRI !"

Near Eucalyptus St, San Antonio, TX 78245
Shawn W.

Shawn W.

RANGE JENN-AIR JDRP648HL00 Found kick plate not properly installed. I took the door off and tightened down the the loose bolt on right side and properly seated in slot on left side. Found dent on right side of right oven 30 inch door. I ordered part. Set appointment for Monday but could not find part on Marcone. Appointment might need to be adjusted.; ordrng 1 W11199071 (glass-door)

Near Marcia View, San Antonio, TX 78261
Devon F.

Devon F.

WASHER MAYTAG MVWB835DW4 Store manager can’t find unit said they would call company back when they find it.

Near I-35, San Antonio, TX 78233
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW0 Issue unit not working found cable pinched in the control board causing unit not to start. Fixed issues ran diagnostics and quick cycle. Calibrated unit. Not other issues. Job complete.

Near Locknere Ln, San Antonio, TX 78213
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is that freezer is not getting cold enough. Thermistor resistance checks were good. Sealed system is not an issue. Finding issue to be the control board. Ordering a new one and returning.; ordrng 1 W11174836 (cntrl-elec)

Near Victory Row, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MHW5630HW0 Replaced console. Entered automatic test. Test passed. No error codes. Tested to complete. Unit is good to go. Customer has no email.

Near Orchard Park Blvd, Medina, TX 78055
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW0 Replaced gearcase and drive motor. Ran unit through calibration. Ran automatic test. Tested to complete. Unit is good to go.

Near Tezel Oaks, San Antonio, TX 78250
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Spoke with Abrams, the maintenance manager. He explained to me that their vendor replaced the unit and it was returned. Job complete."

Near TPC Pkwy, San Antonio, TX 78259
Devon F.

Devon F.

RANGE WHIRLPOOL WFC150M0EB3 "Customer complaint was unit light would sometimes come on, tech seen light come on once when moved unit ordering new light socket to resolve issue.; ordrng 1 W11281687 (sockt-lite)"

Near Landmark Stone, Cibolo, TX 78108
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9500TW01 "Last trip found faulty pressure switch, replaced pressure switch to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind."

Near Courtenay Ln, San Antonio, TX 78257
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue stated by customer: both ice makers turned off for 2days and then started again. Customer stated son in law put unit into diagnostic mode. Informed customer they may have activated vacation/sabbath mode on unit. Check unit and ran through diagnostics to ensure no current issue. Unit tests good. Informed customer of survey. Collected service fee 113.66.

Near Turmoil Curve, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker and bin frosting up. Previously found ice bin door open allowing air infiltration and frosting. Also found ice maker with shallow ice. Replaced ice maker and ice bin door. Unit test good. Informed customer of survey.

Near Gable Oaks, San Antonio, TX 78253
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED8000DW Tested dryer. Not heating. Found bad thermal fuse. Replaced fuse. Good heat. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock

Near Interstate 35 Access Rd, San Antonio, TX 78224
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB855DC3 Found console failed and found 2 screws missing from control. Ordering all 3 rescheduling 1/27.; ordrng 1 W11112662 (console) and 2 WP489069 (screw)s

Near Harbour Town, Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found corner gasket still has slight gap allowing warm air in. Checked cabinet found no issues do see door is at angle ordering new FC door and hinges customer to sign waiver since unit is in RV and has to be partially uninstalled before repair can be made.; ordrng 1 W10901054 (hinge-door) and 1 W11126848 (HINGE BOTTOM) and 1 W11202405 (STAINLESS DOOR)

Near Interstate 35 N, Schertz, TX 78154
Michael R.

Michael R.

DRYER WHIRLPOOL WED8000DW4 "Installed new control, plugged appliance in, the appliance is powering on and working normal"

Near Seabiscuit Dr, Victoria, TX 77901
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE JENN-AIR JGRP536HL00 "Removed front panel upon removal found pre existing scratch that was there before arrival, removed back panel lifted burner drip pans found both front burners have screws that were broken prior to my arrival have to replace both front jet holders. Proceed with repair removed and replaced both rear ignitors reassembled tested found right ignition still slow left side resolved, reassembled corrected issue with door with hinge, will need both front orfice holders and screws. Burner cap and spark module for rear right needed to correct ignition delay. PSP items tentatively scheduled for 2 weeks out. February 3; ordrng 4 W11196257 (SCREW)s and 1 W11319687 (SPARK MODULE) and 1 W11333306 (ORFICE HOLDER) and 1 W11333309 (ORFICE HOLDER)"

Near Twin Oaks Dr, La Vernia, TX 78121
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW0 Issue is not draining. Unit not turning on at all. Costumer fill tub with water again after I drained it last visit. Didn’t have my shopvac or costumer had a bucket so I could remove water. I couldn’t check under the unit do to. Tub been full of water ordering parts Incase they’re needed for next visit. ; rqstng P&A on 1 W10006487 (motor-drve) and 1 W10423125 (water inlet assy) and 1 W10581874 (pump-water) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10634026

Near Antler Dr, San Antonio, TX 78213
Adam H.

Adam H.

COOKTOP JENN-AIR JED8430BDB Customer has already had units uninstalled and glass removed before my arrival replaced two switches marked in parts returning to switches also marked in parts customer was charged total includes parts and labor. Tested unit issue resolved

Near Grand Lake Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

WASHER MAYTAG MHW5500FW1 Sr# 7726949249. Inspection of unit shows no error codes and manual and automatic testing of cycles show all in working order. Unable to duplicate customers complaints. Unit runs as designed. Call tech line for documentation on this issue customer had previous issue back in October 2019. Issue resolved

Near Gentle Wind Ave, Corpus Christi, TX 78414
Adam H.

Adam H.

WASHER MAYTAG MVWC465HW2 Customer complaint of machine having heavy shake/vibration. Inspection of unit shows no error codes. Testing of unit in both auto and manual shows shaking or vibration well within acceptable limits. Customer states she recently had her son level the unit. Issue resolved

Near Concord St, Corpus Christi, TX 78415
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRFC704FBS00 Customer stated that the issue is the refrigerator is not cooling. Ran tests on the control and the compressor and found issue to be the control board. Ordering parts to resolve issue.; ordrng 1 W11131873 (cntrl-elec)

Near Ponderosa Pine, Boerne, TX 78015
John L.

John L.

WASHER MAYTAG MVWB835DW4 "Installed components, ran recalibration. Unit is working as should. Issue resolved."

Near TX-361, Port Aransas, TX 78373
Michael R.

Michael R.

MICROWAVE AMANA AMV2307PFW2 "On arrival, I removed the display and it powered on but when I would close the door the turntable started turning n its own, called tech line and spoke with Andy, h said it is a switch problem, changed out switch, still not working properly. Installed new control, the appliance is heating and working normal"

Near N Wheeler St, Victoria, TX 77901
Michael R.

Michael R.

DRYER WHIRLPOOL WED4815EW1 "Installed part ordered, the appliance is heating and working normal"

Near Lakeshore Dr, Victoria, TX 77905
Christian G.

Christian G.

RANGE WHIRLPOOL WFG525S0HB1 Issue stated by customer: oven doesn’t bake/broil. Replaced bake/broil wiring harness and igniters. Ordering main harness.; ordrng 1 W10842520 (harns-wire)

Near Tribute Oaks, San Antonio, TX 78254
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, readjusted temperature. Issue resolved."

Near Gulfwind Dr, Port Aransas, TX 78373
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed parts ordered, ran a diagnostics test, completed with no issues, no leaks, the motor and appliance are working normal"

Near Chris Thompson Rd, Victoria, TX 77905
John L.

John L.

WASHER ROPER RTW4516FW2 "Installed board, recalibrated unit. Tested. Issue has been resolved."

Near High Starr Dr, Corpus Christi, TX 78408
John L.

John L.

WASHER MAYTAG MVWB865GW0 "Installed board, tested after installation. Issue resolved."

Near 15th St, Corpus Christi, TX 78404
Sherman  J.

Sherman J.

DISHWASHER WHIRLPOOL WDF520PADW7 Upon arrival removed bottom. Leaking from seam behind water valve. Was hit on something and broke off of seam and split seam. Called tech line. Spoke with mike. Sr#-7726954456. He said order tub and change it out. Customer is very mad about situation. Did not reschedule due to unknown when part will be in due to vendor out of stock. ; ordrng 1 W10804026 (TUB ASSEMBLY )

Near W Nimitz St, Fredericksburg, TX 78624
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRF767SDEM01 Replaced adapter. All checks ok. Cx to observe. ; pckd up 1 WPW10635022 (adapter)

Near Newtown Rd, Shawsville, VA 24162
Michael R.

Michael R.

DRYER AMANA NED4655EW1 "The belt was busted, therefore drum not spinning, installed dryer kit from truck stock. The appliance is spinning and working normal ; used 1 4392065 (DRYER KIT) from stock"

Near Menke Rd, Victoria, TX 77905
Michael R.

Michael R.

WASHER WHIRLPOOL WFW95HEDW "The customer said she meant to cancel, said the appliance has been working with no issues, didn’t want us to come out"

Near Lower Mission Valley Rd, Victoria, TX 77905
John L.

John L.

DRYER WHIRLPOOL WED4616FW0 "Inspected unit, harness has burned up. Will need to replace harness to resolve issue; ordrng 1 W10450289 (harns-wire)"

Near Northshore Blvd, Portland, TX 78374
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4815EW1 Replaced start relay. All checks ok.

Near Longview Ave, Salem, VA 24153
John L.

John L.

RANGE WHIRLPOOL WFE320M0EW2 "Inspected unit, display not powering on. Tested for voltage, unit is getting proper voltage. Issue with panel, replace to resolve; ordrng 1 W10887899 (cntrl-elec)"

Near Lantana Dr, Port Aransas, TX 78373
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Inspected unit, found issue to be with compressor. Compressor has seized. Will need to replace to resolve this issue.; ordrng 1 W10879296 (compressor)"

Near S Ave A, Aransas Pass, TX 78336
Uriah B.

Uriah B.

FREEZER WHIRLPOOL WRT518SZFW00 Replaced control board and FC thermistor. Cx to observe.

Near Lincoln Ln, Blacksburg, VA 24060
John L.

John L.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Inspected unit, unit icing up at evaporator in fridge compartment. Will need to replace harness and controls to resolve issues.; rqstng P&A on 1 W10248595 (control) and 1 W10761088 (panel-ui) and 1 W10799425 (harns-wire)"

Near Banyan Beach Dr, Port Aransas, TX 78373
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW1 Inspection of unit shows small crack in housing causing water to pool on top underneath water valve as well as drip from bottom. Replace housing to resolve issue; ordrng 1 W10854688 (housing)

Near Country Side Cir, Corpus Christi, TX 78410
Michael R.

Michael R.

DRYER WHIRLPOOL OOOOOPPPO "Called the phone number before going out to location, not a good number. Arrived at location no vehicles, rang doorbell and knocked on door several times, no answer left magnet, customer will need to reschedule ; saved tckt"

Near Falcon Ln, Victoria, TX 77905
Doug M.

Doug M.

LAUNDRY MAYTAG MVWC565FW2 "Inspected unit for not putting in enough water, ran service diagnostics found no error codes, performed manual test all steps checked ok, referred customer to use and care guide on how unit works, verified normal operation unit checks ok"

Near Murillo Ln, Hot Springs Village, AR 71909
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows the lid lock not engaging but machine will be running. Control board also not responding to all commands.Replace lock and control board to resolve issue; ordrng 1 W10682535 (latch) and 1 W10803586 (cntrl-elec)

Near Candlewood St, Kingsville, TX 78363
Doug M.

Doug M.

DRYER WHIRLPOOL WED6200SW1 "Inspected unit for grinding noise, found coin between drum and bulk head, removed coin tested unit operation checks ok"

Near Archidona Cir, Hot Springs Village, AR 71909
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW8540BW1 "Evidence points to bearing seal needs to be replaced. Bearings the,selves are also bad. Needs bearing repair kit. ; ordrng 1 W10435302 (bearing)"

Near Plain View Ave, Roanoke, VA 24019
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Dent in left RC door. Needs new left RC door. W10919616.; ordrng 1 W10919616 (dor-fip)

Near Garst Cabin Dr, Cave Spring, VA 24018
Uriah B.

Uriah B.

LAUNDRY WHIRLPOOL WRS321SDHZ01 Dent in freezer door. Cosmetic warranty for new door. Please inspect door before coming out to install!; ordrng 1 LW10918659 (dor-fip)

Near N Fork Rd, Christiansburg, VA 24073
Doug M.

Doug M.

BELLA KITCHENAID KRFC704FSS00 "Inspected unit for leaking water found heavy frost on suction line at compressor, called tech line tech had me check if fresh food evaporator was frozen, verified ice buildup on fresh food evaporator, found service pointer w11033419d , diagnosed to need evaporator cover and main control ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (ELEC CNTRL )"

Near Caribe Ln, Hot Springs Village, AR 71909
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL GI6FARXXY04 "Checked refrigerator found unit not cooling properly, found bad compressor, replaced compressor vacuumed and charged unit everything is working normal now. Bill was 715.97 minus 181.53 collected 534.44"

Near Grant Ave, Alamo Heights, TX 78209
Steven G.

Steven G.

DRYER MAYTAG MED5630HW0 Checked dryer found F6 E2 fault code did test replaced console and control board checked operation unit working normal now

Near Covina Ave, San Antonio, TX 78218
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Outlet is sound. Client stated that there were some power surges recently and that they had an electrician inspect their house recently. I found that the control board was receiving a proper input of 120 VAC at the J1-1 to J1-6. I. Hanged the control board and set the unit code. Compressor and evaporator fan initiated. Temperatures steadily dropping. Conducted diagnostics, found all loads working as designed. Fully functional. Job complete."

Near Midnight Watch, San Antonio, TX 78260
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator after replacing compressor and drier found unit had restriction, replaced condenser and evaporator vacuumed and charged unit everything is working normal at this time"

Near W Sunshine Dr, San Antonio, TX 78228
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Discovered that the unit did have an error code of F2 E5 with a date of 1 January 2020. No error code exists in the service manual. I called Tech-Line and spoke with TJ. He confirmed for me that no error code exists as well as it is not listed among the WiFi separate error codes. After clearing the error codes and rebooting, the error code did not come up. However, the F4 E1 error code Micro Cavity Temperature Sensor Error did come up. This error calls for either changing out the Microwave ACU or the Thermistor in dialogue and Cavity Thermistor in the diagram. SR# 7726938621. Called Marcone and spoke with Arthur to initiate a parts research with Whirlpool. I did not receive a call back from Marcone before the end of the day so I am submitting the pvr with no part order.; schdld next appmnt for 1/24 FRI !"

Near Kirkhill Cove, San Antonio, TX 78260
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found water pressure low due to RO system needs filter bypass ; ordrng 2 12664501SP (plug- bypa)s and 1 W10913947 (WATER VALVE )

Near Berry Park, Schertz, TX 78154
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KUDE48FXSP6 Replaced drain pump. Unit operating properly at this time. Collected 183.17 for p+l

Near Greystone Ridge, San Antonio, TX 78258
Steven G.

Steven G.

WASHER MAYTAG MVWB835DW4 "Checked washer found control buzzing at start up, ran diagnostics found multiple fault codes ordered parts; ordrng 1 W10787878 (latch) and 1 W11035014 (CONSOLE ) and 1 W11105155 (CONTROL )"

Near Remount Dr, San Antonio, TX 78218
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue was no ice dispensing on refrigerator. Found issue to be ice frozen in the gears of the ice bin. Defrosted ice bin so that teeth could move freely. Taught customer how to do it if it happens again. Recommended doing it maybe once a month per use and care guide. Refrigerator is now dispensing ice as intended.

Near Mesa Verde St, San Antonio, TX 78249
Richard G.

Richard G.

RANGE WHIRLPOOL WFG505M0BB2 Replaced defective valve. Tested to complete. Unit is good to go. No email to add.

Near Blossom Row, San Antonio, TX 78253
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found unit low on freon,advised tech line SR7726942160 agreed to replace both evaporators, will need at least 2 hours for job.; ordrng 1 W10635994 (evaporator) and 1 W10882136 (EVAPORATOR )"

Near Meadow Trail Dr, San Antonio, TX 78227
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDF530PLYW5 Customer stated that the unit was working up until 10 days ago when they experienced a burning smell which lasted a few days. Ran diagnostics and found error code F8E2. Unit will only drain when cycle initiated. Found issue to be bad control board. Ordering parts to resolve issue.; ordrng 1 W10597045 (cntrl-elec)

Near Rolling Acres Trail, Fair Oaks Ranch, TX 78015
Ivan B.

Ivan B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Defrosted and Replaced evap motor and wiring harness . Advised customer to give 24 hours. No further issues at this time.

Near Blanco Rd, San Antonio, TX 78258
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit filling but not washing will need a pump and motor, Image That!!!!!!!!; schdld next appmnt for 1/24 FRI !"

Near Country Pl Dr, Adkins, TX 78101
Jesus C.

Jesus C.

DRYER MAYTAG MEDX655DW1 Installed new control. Tested dryer. Unit is working properly. Tested to complete.

Near Point Crossing, San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 I replaced the rail separators. None of the parts for the water dispenser had the tube in it. I disassembled the UI and noticed some calcium build up in the dispenser hose. I also noticed that the hose was not attached to the Locator Channel. I reattached and cleaned it out and the part is operating better but still slightly spraying a bit. Fully operational. Job complete.

Near Cuyahoga Cir, San Antonio, TX 78260
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found unit had a freon leak in evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"

Near Home Crossing, Adkins, TX 78101
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint is that the dw is leaking. Verified a steady leak coming from the lower right corner of the door through a video shown by the customer. Door was poorly installed and is making a poor connection, allowing water to get through. Will need to order inside and outside panels as well as seals.; ordrng 1 W10837566 (seal) and 1 W10860142 (door-inner) and 1 W11116420 (panel) and 1 W11178521 (nameplate) and 1 WPW10524469 (gasket)"

Near Red Falls Rd, San Antonio, TX 78253
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue was no lights in freezer and dim light in refrigerator. Freezer light is out, causing the ceiling lights in refrigerator to be dim. Ordering a light module for freezer to resolve issue. ; ordrng 1 W11205083 (module)"

Near Willow Oak St, San Antonio, TX 78249
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5000DW3 "Issue stated by customer: washer not putting out any water, can hear humming from machine. Found bad drain pump. Could not get unit to go into diagnostics mode. Ordering control. Replaced valve with truck stock to resolve initial customer concerns.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL)"

Near McNeel Rd, San Antonio, TX 78228
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8040DW0 Found left side of lid cracked at hinge pin unable to correct this without replacing lid assembly quoted for parts labor service fee and tax. Collected service fee remaining balance. Rescheduling 1/23/20 4-6 please.; ordrng 1 W11101059 (lid)

Near Country Vale, Cibolo, TX 78108
Sherman  J.

Sherman J.

OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Upon arrival checked for any error codes. None given or stored. Heated oven up to 350 400 425 450 and 550. Could not duplicate sound. Advised customer if happens again to call back. Customer is not happy about not being able to duplicate sound.

Near Soaring Eagles Dr, , TX 78624
Shawn W.

Shawn W.

COOKTOP GAS JENN-AIR JGC3530GS01 "While speaking with the builder rep, it was discovered that the home owner tried to start the gas utility before it was transferred from the builder. CPS put a block on the gas and there was residual natural gas in the line but no pressure as was originally determined. Natural gas pressure has been restored and the cook top is now operating as designed. Fully operational. Job complete."

Near Valencia Rose, San Antonio, TX 78261
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WGE555S0BS00 "Intermittent power issue when oven in use checked power and wiring no issues here needs OTL on control.; rqstng P&A on 1 WPW10539963 (cntrl-elec), states that autho needed"

Near Willow Top Dr, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

DRYER MAYTAG MEDB835DW4 "Checked dryer found blower wheel broken, ordering new wheel to resolve issue.; ordrng 1 697772 (blower wheel)"

Near Clower, San Antonio, TX 78212
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found process tube on compressor rubbing on rear panel. Bent process tube away from rear panel and tested all operations normal. Advised of survey.

Near Lower Seguin Rd, Cibolo, TX 78108
Sherman  J.

Sherman J.

RANGE KITCHENAID KFES530ESS1 Left rear burner not functioning at all. Ordered new parts to resolve issues. ; ordrng 1 WP8273994 (ELEMENT ) and 1 WPW10341243 (UI LEFT)

Near Zenner-Ahrens Rd, Harper, TX 78631
Richard G.

Richard G.

DRYER WHIRLPOOL WED99HEDW0 "Customer complaint is that the dryer will work fine, then stop tumbling. She has to leave the dryer off for an hour or so then turn it on to get it running again. Customer showed a video of the unit running but not tumbling. Entered diagnostics and found no error codes. Started dryer. There is a high pitched noise coming from the motor area. Called techline, spoke with TJ. Said there is nothing that we can do at this point since the motor and control have already been replaced and no error codes are stored in the system. Recommends swapping L1 and L2 on back of unit in case there is something strange going on, then calling AIG and letting them know that nothing else can be done and see what they want to do. SR# 7726670213. Called AIG, spoke with Shane. There is nothing they can do until techline deems the unit non repairable. Advised to contact techline back and spoke with Sterling. States that possible areas that could be causing this issue are the heating

Near Retreat Run, San Antonio, TX 78253
Ivan B.

Ivan B.

REFRIGERATOR KITCHENAID KRFF302ESS Replaced ice maker. Advised customer to wait 24 hours for optimal results. No further issues at this time.

Near Grassland Dr, Bulverde, TX 78163
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW8040DW4 Removed gearcase removed basket found bushing in basket sheered of from removal of gear case. Ordering new basket did install clutch did not install gearcase. Rescheduling 1/30.; ordrng 1 W10811960 (spin basket)

Near Kentucky Ridge, Schertz, TX 78154
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found issue was related to the breaker. No issues with refrigerator. Tested to complete.

Near Sweetgum, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new led modules in the fresh food section. All modules were lighting. 5 minutes later. All lights lost power. Getting 120 to module. No output from module. Called techline again. Said to replace the led module in freezer section. will need to replace all three modules on next visit. Use authorization WODIMODDP1.; ordrng 1 W10515057 (light board) and 1 WPW10515057 (light) and 1 WPW10515058 (light)

Near N Michael Loop, San Antonio, TX 78253
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Issue was no water to ice maker. Replavalve and defrosted fill tube to resolve issue. Also replaced ice maker from truck stock. Unit tested good. Talked to customer about survey.

Near Hunters Spring, San Antonio, TX 78230
Douglas H.

Douglas H.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Unit had f8e0 low fan speed. And UI console was blacked out. Replaced fan and console to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Quail Gate, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 Checked dryer found timer not working properly. Ordering new timer to resolve issue.; ordrng 1 W10185982 (timer)

Near Rhett Butler, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Checked refrigerator found filler clip not installed ordering filler and ice maker. Ice maker frozen over.; ordrng 1 W10715709 (icemaker) and 1 W10761079 (filler)

Near SE Military Dr, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW7500GC0 "Checked washer found F0E5 off balance, checked suspension no issues. Ran automatic cycle no issues. Washer is working as designed. Job complete."

Near County Rd 6868 E, Natalia, TX 78059
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint was unit door would fall down when open it reconnected door springs to resolve issue unit is operating as designed.

Near Cherry Valley, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW1 "Checked washer found error code F8E1 long fill ran manual test found no cold water coming into washer, very little hot water coming in. Ordering new valve to resolve issue.; ordrng 1 W11210459 (valve)"

Near Spanish Grant Rd, San Antonio, TX 78264
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT730PAHB0 Unit not starting. Found cause to be shorted start button on control and UI. Installed new control and UI to resolve the issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Timber Top Dr, Fair Oaks Ranch, TX 78015
Ivan B.

Ivan B.

VENTHOODS UNKNOWN UXT4230ADS2 Fan motor assembly was not in van. It was marked as fan motor assembly but was really control for a refrigerator.; ordrng 1 W10395033 (FAN MOTOR ASSY) and 1 W10395074 (SWITCH LIGHTS ) and 1 W10395126 (SWITCH FAN)

Near Malverne Hill, San Antonio, TX 78260
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDTM354DSS5 Customer did not wish to have follow up appointment I must have put next visit inadvertently. Customers was taking to steps to have unit replaced. Customer has all notes and gave phone number to kitchen aid to ensure she connects to the right personnel to assist with her request.

Near Open Meadow St, San Antonio, TX 78230
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Issue is dim lights and refrigerator intermittently flipping breaker. Ordering lights to resolve that issue. Ordering control and start device due to high amp reading on compressor. ; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor) and 1 WPW10366605 (cntrl-elec) and 1 WPW10515057 (light) and 1 WPW10515058 (light)

Near Creekshore Cove, San Antonio, TX 78254
Ivan B.

Ivan B.

DISHWASHER KITCHENAID KDFE104HPS0 There is a parts issue with this job. On the line w tech line to find out part number I need for part that couldn’t be found even tho it is listed in the repair parts list. Spoke with tech line found part to order.; ordrng 1 W11229587 (FASCIA ASSEMBLY)

Near Burwood Ln, San Antonio, TX 78213
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5000DW2 Issue stated by customer: washing machine stops spinning intermittently. Found F7E6 motor fault. Ran unit through diagnostics found gearcase making scratching noise. Unit also shakes even after adjusting legs. Ordering parts.; ordrng 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11283592 (motor-drve)

Near W Mulberry Ave, San Antonio, TX 78201

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