We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/18/2021
Swapped out inner door for a customer and the store is also warped. Will need to order additional parts to resolve issue.; ordrng 1 W10687342 (Door)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE500ESS01
Near San Antonio, TX 78255
Sebastian
Job Details: 03/18/2021
"Sr 7730290903, customers concern with the unit is that it keeps popping a thermal fuse weve been out here several times to change the fuse have not been able to figure out the cause got on video chat with tech line verified installation is done correctly checked several items on the unit to ensure that no heat is escaping out of the unit causing the thermal fuse to pop after the checks with tech-support they would recommend that I change out both blowers along with the thermostat and the thermal fuse gave customer a quote for all parts recommending to customer to call KitchenAid to try to get parts covered. Putting parts on order will find out from customer before return whether or not they were able to get authorization or if they want to proceed with repair at cost or cancel out the call. Call is set for Wednesday on the 24th ; ordrng 2 W11245567 (Blower)s"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/18/2021
Tested unit. Door is damgaed. Will need to replace door. ; ordrng 1 W11173823 (Door)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78255
Jesus C.
Job Details: 03/18/2021
"Installed new 3 way, compressor and dye drier. Good pressure in fresh food. Low side 5 high side 120. Restriction when switched to freezer section. Low side 10 in vacuum. Called tech line. Will need to replace freezer evap. Sr 7730069122; ordrng 1 WPW10239732 (Evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78230
Sebastian
Job Details: 03/18/2021
Placed door was able to repair doorstop on new door to make unit function properly Unit good to go
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near San Antonio, TX 78254
Richard G.
Job Details: 03/18/2021
"Customer complaint is that the unit stopped running and gave an error code of F9. Entered diagnostics and found error codes F9E1 no drain, FAE2 (not listed in manual). Will need drain pump for repair.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78248
Sebastian
Job Details: 03/18/2021
Put unit in test mode found it is making a terrible screech on the spin cycle definitely not related to control board ordering gear case motor cam assembly and belt to ensure Repair. Parts on back order parts seem to reach out when available; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV0
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/18/2021
"Checked range found was stuck in demo mode. Turned demo mode off, tested range no issues no errors. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 03/18/2021
Checked refrigerator customer demonstrated clear water without ice and very small water particles with ice. Checked refrigerator found no issues or errors working as designed. Advised customer that a water softener may resolve the issue. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78209
Shawn W.
Job Details: 03/18/2021
"Ran diagnostics and received error code F8E1 long fill F7E5 shifter fault. Called Techline and spoke with Rick. He looked at the notes and explained the situation, he recommended to replace the control as both issues relate to control. SR7730230586. Ordering part not readily available. Service call and labor under 90 day warranty and part under 1 year warranty.; ordrng 1 W11162438 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Shawn W.
Job Details: 03/18/2021
Upon further investigation found that unit filter head is causing leak and dispensing issue. Ordering filter head assembly to resolve the issue. ; ordrng 1 W11346622 (Reservoir)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW
Near Kendalia, TX 78027
Jim G.
Job Details: 03/18/2021
Joel SR# 7730289307 verified a voltage issue at the control and possibly a faulty bimetal. ; ordrng 1 WPW10290745 (Wire harness (includes bimetal)) and 1 WPW10503278 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/18/2021
Lid lock not parking. Ordering new latch. ; ordrng 1 W11307244 (LATCH)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE900HSS
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/18/2021
"Our customer arranged for the wiring to be removed. Uninstalled double oven from cabinet. Found that the oven sensor on upper oven is indeed open. As well, we found a bad signal harness going into it. Reinstalled unit. Part ordered.; ordrng 1 W11158088 (Signal Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2021
Verified a break pressure line. Ordering new line. ; ordrng 1 WP353244 (Pressure hose)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/18/2021
Our customer has been experiencing a squeaking sound during preheat. We ran the bake element and replicated the problem. The design of the brave for the back element slides and was uneven. We fixed the problem by resetting the element and tested unit. It is now noise free and functioning as designed.
We serviced a
LG WASHER
Model WM2688HWM
Near San Antonio, TX 78260
Sebastian
Job Details: 03/18/2021
Found that the hands assembly is bent attempted to use WD-40 to loosen up and see if it was going to actuate unable to do so give customer a quote for Bellows along with hinge total added up to more than half the price of a new unit would be collecting service fee only collecting basic service fee as I was only here about 15 minutes.. 4775ER2002A hinge 4986ER0004G boot
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS04
Near San Antonio, TX 78260
Sebastian
Job Details: 03/18/2021
Replace control and front consul unit testing good customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Antonio, TX 78204
Jesus C.
Job Details: 03/18/2021
Tested unit. F1e1 error code. Called tech line. Will need to replace control. ; ordrng 1 W10885069 (Control.)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78232
Sebastian
Job Details: 03/18/2021
Mvkqk00apl1 unit 713 Found that little latch is failing ordering parts parts team to reach out when available. Called whirlpool got authorization to cover everything. Go forward with lid lock assembly order; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Medina, TX 78055
Richard G.
Job Details: 03/18/2021
Customer complaint is that the drum dropped down in the front and had to be pulled back into place. Replaced suspension. Customer also states the fabric softener dispenser isnt dispensing. Found dispenser to be clogged. Removed some of the clog and it started draining under the dispenser. Recommended customer fully clear out the dispenser. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXWA
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/18/2021
"Checked refrigerator found no abnormal noises, all fans working as designed, damper is opening and closing normal. Refrigerator is working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78250
Justin
Job Details: 03/18/2021
Unit not cycling temps correctly on high heat. Will also need vent test kit for unit. ; ordrng 1 WP8318268 (Cycling thermostat) and 1 W11224254 (Test kit)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/18/2021
"Basket came in damaged, will need to reorder and reschedule.; ordrng 1 W11178224 (Basket)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/18/2021
Verified that the unit is functioning properly. Did evaluate the compressor and services tests for an errors. Collected service fee.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Bulverde, TX 78163
Jim G.
Job Details: 03/18/2021
Replaced faulty console. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Lakehills, TX 78063
Richard G.
Job Details: 03/18/2021
"Customer complaint is that the 2 back burners and the front right burner are getting way too hot and the front left burner wont heat enough. Called techline and spoke with Joel, says the ohms on the burners are good and the unit is getting enough power, so the unit is operating as designed. Explained to customer findings from Whirlpool technician and also shared service pointer with customer regarding thermal limitations on coil burners."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near San Antonio, TX 78218
Sebastian
Job Details: 03/18/2021
Customers concern is that they are finding frosting in the freezer section At the front in towards the top use a little bit of sealant to address some cracks in between the liner and the inside of the unit also use the blow dryer to Reform gaskets asking customer to get a picture if the unit Frost over again collected priority service fee unit good to go at moment registering 0° in freezer section 38 at fridge.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/18/2021
Checked washer found error code F8E1 long fill found good water pressure at wall weak pressure coming in found bad double valve ordering to resolve issue. Also found LED not blinking slowly per service pointer on test 10 ordering ACU to resolve issue.; ordrng 1 W11322884 (cntrl-elec) and 1 W11036930 (valve)
We serviced a
MAYTAG DRYER
Model DE882
Near San Antonio, TX 78209
Sebastian
Job Details: 03/18/2021
Replace belt tested unit working as it should be collected labor and parts fee
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near San Antonio, TX 78260
Jim G.
Job Details: 03/18/2021
Replaced interlock switches. Issue resolved. ; used 1 W11241961 (Interlock Switches) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/18/2021
Console panel damaged. Replaced with new console. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Justin
Job Details: 03/18/2021
Will need to replace convection fan please go forward with the order. Will schedule for when convection fan comes in.; schdld next appmnt for 3/25 THU !
We serviced a
AMANA DRYER
Model NED5800HW0
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/18/2021
Checked dryer found good voltage at wall motor hums when start is pressed. Good voltage at motor found bad motor.ordering motor and blower wheel to resolve issue.; ordrng 1 W10806758 (motor-drve) and 1 697772 (blower wheel)
We serviced a
MAYTAG REFRIGERATOR
Model MSD2756GEB
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Customer stated that the issue is the unit is leaking water across the front of the unit. Found issue to be caused by ice accumulation in the freezer section at the bottom. Unit is defrosting water in the freezer section. Use the steam going to clear drain hole and unit has no further issues at this time. Collected service call and minimum labor without parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 03/17/2021
Checked washer codes f7e5 and f7e6 found actuator not installed properly. Reinstalled the actuator washer is working as designed no issues or error codes. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near San Antonio, TX 78229
Sebastian
Job Details: 03/17/2021
Play infinite switch unit has been entirely re-wired and all switches and everything testing good closing out call
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/17/2021
"Arrived at customer home, customer stated they no longer need service job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/17/2021
Last visit found faulty water valve. This visit swapped out with new water valve to resolve issues. Ran automatic test cycle and unit passed all tests. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/17/2021
Tested unit. Screech noise during spin. Noise not coming from Acu. Will need to replace belt and motor. ; ordrng 1 W11239857 (Belt) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/17/2021
Tested unit. Stuck on sensing. Reset washer. Unit not reading pressure. Cleared pressure hose. Tested unit. All test pass in diagnostics. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78233
Jesus C.
Job Details: 03/17/2021
"Installed new harness, compressor and dye drier. Vacuum and recharge unit. Compressor running. Holding pressure. Good frost pattern on evap. No further issues during testing. Tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
"Tested unit. Restriction in freezer evap. Will need to vacuum, recharge and install new dye drier. Spoke with maintenance. Will continue repairs. ; ordrng 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78260
Jim G.
Job Details: 03/17/2021
Verified a faulty icemaker. Leaking during fill sequence. ; ordrng 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new dye drier. Vacuum and recharge unit. Holding pressure. Good frost on evap. No further issues. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
"Unit not draining, attempted to force drain. Could hear the pump attempt to kick on. Used shop vac to drain the water out of unit. Removed drain pump to find a piece of glass stuck between sump and drain pump impellers. Removed glass to resolve the issue. Unit testing good now. No further issues at this point."
We serviced a
FRGIDAIRE RANGE
Model LGGF3043KFE
Near San Antonio, TX 78261
Jim G.
Job Details: 03/17/2021
Determined the bake ignitor is failed. Will return to repair. ; ordrng 1 5304506545 (Bake Burner Ignitor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78202
Jim G.
Job Details: 03/17/2021
Inlet valve was at fault long fill error occured. Part is needed. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new drain pump. Now draining. No further issues. Tested to complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 03/17/2021
"This entitlement is a little odd because the purchase and delivery date are before the manufacturing date. From what I can see it should all be covered under warranty. Pictures of receipts provided as well as entitlement page. Our customer had a problem with the unit totally shutting down about a month ago, The outlet in the home is sound. I followed ACT procedures and shaking the auxiliary drain pump did temporarily start the unit but I would not stick. I bypassed the pump and it started up. The drain pump will need to be replaced. Our parts department has all ready ordered the pump. W10825875. ; schdld next appmnt for 3/23 TUE !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/17/2021
Replaced ice maker on refrigerator due to ice maker being stuck during harvest. After replacement tested ice maker completes full harvest cycle. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ5
Near San Antonio, TX 78216
Tommy B.
Job Details: 03/17/2021
Last visit found capacitor magnetron and diode all burned out. Swapped out with new parts to resolve issue and unit tested good with no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/17/2021
Checked refrigerator found ice dispenser acting erratically when used and central electric thermostat alternating temperature from 38 to 32. Ordering deli ui to resolve issues.; rqstng P&A on 1 WPW10565996 (cntrl-elec)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/17/2021
Customer stated the issue is the unit will not run or drain. Found issue to be caused by drain pump chopper blades coming dislodged. Swapped out with new parts to resolve issue and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Live Oak, TX 78233
Chris S.
Job Details: 03/17/2021
Customer stated that they were not getting any water to icemaker and dispenser. Figured out water dispenser issue was from filter latch not pressed down all the way. Fixed that issue. Icemaker is faulty need new icemaker and icemaker harness.; ordrng 1 WPW10300024 (icemaker) and 1 W10884720 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Chris S.
Job Details: 03/17/2021
Customer stated that icemaker stays on. And UI not working right. Ordering icemaker control board and UI and valve just in case to fix issue. Heard icemaker make weird humming noise.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (panel-ui) and 1 WPW10300024 (icemaker) and 1 W11043013 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Richard G.
Job Details: 03/17/2021
"Replaced gearcase and actuator, also replaced splutch kit again. Calibrated unit. Unit is still screeching. Consulted service pointer W11520474 regarding screeching noises during spin. Serial number falls in the effected serial numbers but model is not listed. Also, unit is screeching in manual high speed spin test, which service pointer says to consult manual for gearcase, shifter, and splutch troubleshooting. All three components have been replaced. Called techline and spoke with Rick. ; ordrng 1 W11417466 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor), used 1 W10721967 ( Splutch kit) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/17/2021
Water valve assembly that was cracked let the sheet under unit in case unit is leaking anywhere else customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near San Antonio, TX 78228
Sebastian
Job Details: 03/17/2021
Found at the drain line was not connected all the way causing this leak repair tube also found the drain to the house is clogged was not able to dump in a good amount of water down before water came up on me at the drain pipe explained to customer that they need to find a plumber to snake out the drain system to allow appropriate water flow to possible source of the leak one has been addressed the other must be addressed by maintenance or a plumber
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/17/2021
Customer stated that the issue is the left front burner does not ignite regularly. Duplicated the issue in the home. Ordering spreader cap and valve manifold assembly to resolve issue.; ordrng 1 W11381267 (Valve manifold) and 1 W11344539 (Spreader)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near San Antonio, TX 78212
Jim G.
Job Details: 03/17/2021
Verified kinked vent. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/17/2021
"285834. Sr 7730275152, mvjwavjap1 auth for siphon break. Customer has about 30 or 40 minutes of video of the unit failing in different ways banging on the sides agitating with not having water in it saying that its an answering water when its not went over all the issues with tech line found that the drain pipe is too low and that the control is acting up must order control and safe and break called whirlpool partner team to report to the customer is very uncomfortable with the unit and report that tech line wants me to order certain parts customer still gonna call Maytag and possibly report to the BBB customer has two pages of information written up on the troubles with the unit ordering parts got authorization for siphon break as it is not normaly Covered and setting appointment for Tuesday; ordrng 1 285834 (Siphon break) and 1 W11284145 (Contol)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/17/2021
Installed new motor. Unit now working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/17/2021
Last tech found faulty pressure hose per techline. Replaced harness with pressure hose per techline. Unit testing good now. No further issues at this point. If issue persists please order lower harness W11028052
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 03/17/2021
"Replaced evap fan due to no cool and noise being heard after replacement tested refrigerator no issue, refrigerator is working as designed. Job complete collected remaining balance ."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/17/2021
Installed new panel and cooktop. No further issues. Tested to complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78258
Sebastian
Job Details: 03/17/2021
Unit appears to be working as it should not sure what caused the control board to act out the first time after resetting it looks like everything is working as it should even in customer mode
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Helotes, TX 78023
Justin
Job Details: 03/17/2021
"Ice bin was really full, showed customer the best way to remove ice bin. Ice maker and bin is working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78266
Justin
Job Details: 03/17/2021
"3013 gate code, Replaced front left dryer leg. Unit is level good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 03/17/2021
Customer stated that icemaker stopped working. After running icemaker tests found issue to be faulty icemaker. Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78238
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the unit takes multiple times to dry clothes. Found no issue with the dryer. Hose is not blocked, but no airflow is getting out of the dryer, keeping moisture inside the unit. Suggested customer to speak with apartment maintenance to have the dryer vents blown from the apartment out to restore airflow."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Converse, TX 78109
Chris S.
Job Details: 03/17/2021
Customer stated that washer was leaving clothes still wet. Found issue to be faulty capacitor.; ordrng 1 W11158830 (capacitor)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near San Antonio, TX 78250
Richard G.
Job Details: 03/17/2021
Customer complaint is that the front left burner has stopped working. Replaced infinite switch with one provided. New switch makes the knob stick out too far. Will need other switch that was ordered. Left new switch install so customer can use the stovetop.; schdld next appmnt for 3/22 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB02
Near San Antonio, TX 78239
Chris S.
Job Details: 03/17/2021
Customer stated that fridge side wasnt cooling. Found issue to be faulty thermal fuse. Ordering harness and diffuser just in case. Diffuser is out of stock.; ordrng 1 W11380595 (Diffuser) and 1 W11342162 (Evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
Replaced door panel. Customer is satisfied the part has no dents or scratches. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER
Model WRX735SDBM02
Near Vinton, VA 24179
Uriah B.
Job Details: 03/17/2021
"Switch will need to be replaced, functioning only in certain spots. Should come as a set of two. Please change Primary phone to 540.312.2183. ; ordrng 1 W10353848 (Dispenser pad)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51ES4ES
Near San Antonio, TX 78213
Sebastian
Job Details: 03/17/2021
Customer is getting the F1E1 error code unit will begin to heat up and start at cycle but will not last more than two minutes without throwing up air code cleared from the board memory and attempted to test unit again I am consistently getting the F1E1 error code at the manual it says if you reset the unit at the breaker and it does not solve the issue that she must replace control do you not see any apparent issues at the consul ordering control gave customer a quote for parts and labor. Part shows available at vendor parts team to reach out when part is available. ; ordrng 1 WPW10190396 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/17/2021
Installed repair kit. Installed new roller shaft in front right position. All checks ok.
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near San Antonio, TX 78256
Justin
Job Details: 03/17/2021
"Went through diagnostics, let icemaker cycle. Unit called for water but didnt release any. The water pressure is coming out slow. Will need to reschedule icemaker, but need inlet water valve. ; ordrng 1 W11043013 (Inlet water)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 03/17/2021
"replaced element. ran test, all checks good. ; used 1 wp3387747 (element) from stock"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the lights are not working underneath the unit. They state they have a 2 year warranty on the unit. There is no information about the 2 year warranty and they have no paperwork for the warranty. Informed the customer they will need to contact the extended warranty provider to have it dispatched as a warranty job. If warranty dispatch received, will need to order control W11182110 and bulb 8206232A. Customer wants us to contact Whirlpool to get the information, informed customer she will need to contact them to have it properly dispatched. Customer called Whirlpool while in home and was transferred to trade care team. Trade care team informed them they only had a one year warranty and customer will need to contact the builder if they were told otherwise. Closing job."
We serviced a
KITCHENAID KITCHEN
Model KDFE104DBL1
Near Troutville, VA 24175
Uriah B.
Job Details: 03/17/2021
Replaced control and pump and motor. Ran test cycle. All checks ok.
We serviced a
KITCHENAID OVEN
Model n/a
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2021
"Last trip found faulty hinges. Replaced hinges to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs (sc,p&l plus tax)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Daleville, VA 24083
Uriah B.
Job Details: 03/17/2021
Icemaker will not go through harvest. Ice present in mold. Replaced icemaker. Ran harvest. All checks ok.
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near San Antonio, TX 78257
Tommy B.
Job Details: 03/17/2021
Issue is cosmetic damage to lower drawer panel. Part ordered by prescreen; schdld next appmnt for 3/22 MON !
We serviced a
WHIRLPOOL LAUNDRY
Model MVWB765FW3
Near Hollins, VA 24019
Uriah B.
Job Details: 03/17/2021
Found pillowcase stuck.. removed agitator and removed pillowcase. All checks ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG29THDRS/XAA
Near Boerne, TX 78015
Douglas H.
Job Details: 03/17/2021
"Last trip found missing lower ice maker, installed lower ice maker and upper icemaker(customer had) to resolve the issues. Unit testing good now. No further issues at this point. Collected p&l."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elliston, VA 24087
Uriah B.
Job Details: 03/17/2021
Found lid lock malfunctioned. Replaced lid lock with stock. Ran test cycle. All checks ok. ; used 1 W11307244 (Lid latch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS560SEHZ00
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/17/2021
Checked refrigerator found frost over freezer preformed diagnostics testing found bad thermistor ordering thermistor to resolve issue. Also ordering damper just in case. Collected service call. ; ordrng 1 W10745484 (damper) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Salem, VA 24153
Uriah B.
Job Details: 03/17/2021
Needs compressor and dye drier. Will need authorization. ; ordrng 1 W10507884 (Compressor) and 1 Wpw10143759 (Dye drier)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/17/2021
Customer stated that the issue is the microwave section will not function unless you press the top right side of the door. Found issue to be warped inner door assembly. Ordering parts to resolve the issue. ; ordrng 1 W10687342 (Door assembly)
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA
Near Elliston, VA 24087
Uriah B.
Job Details: 03/17/2021
Vent fan bad. Needs vent fan. DD81-02198A. Unable to find in any of the vendors available to me. Most are calling part discontinued. Extended warranty may need to find.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Richard G.
Job Details: 03/17/2021
"Customer complaint is that the unit had a plastic burning smell and shut off, unit will not turn back on. Found issue with harness,control,and console. Ordering console, control, and harness.; ordrng 1 W11087226 (Control) and 1 W11095590 (Console) and 1 W11242945 (Harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78256
Justin
Job Details: 03/17/2021
"Ran unit through diagnostics, not able to recreate leak. Gaskets look fine, will have customer take pictures of puddle if it happens again."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Sebastian
Job Details: 03/17/2021
Replace the water valve collected for parts and labor tested unit good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/17/2021
Installed water valve. Ran calibration cycle. Tested unit. No leaks. Unit is fully operational now.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near San Antonio, TX 78247
Chris S.
Job Details: 03/17/2021
Called partner team to make sure customer still had Authorization for P&L spoke with Jackie mu51ku5dpl1. Replaced control board and pressure switch tested unit everything working properly.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Alamo Heights, TX 78209
Jim G.
Job Details: 03/17/2021
All orifice holders will need to be replaced as all bolts are very weak. Front right burner is failing as well. ; ordrng 1 W11319683 (Burner head) and 12 W11447718 (Burner head screws (T20))s and 1 W11333305 (Orifice Holder LF) and 1 W11333306 (Orifice Holder LR) and 1 W11334711 (Orifice Holder CF) and 1 W11319740 (Orifice Holder CR) and 1 W11334712 (Orifice Holder RF) and 1 W11334714 (Orifice Holder RR)
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near San Antonio, TX 78209
Jim G.
Job Details: 03/17/2021
Verified an issue at the control wherein the rely will not open for the warming drawer. ; used 1 W11297273 (Control Board ACU) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78217
Shawn W.
Job Details: 03/17/2021
F8E1 long fill F0E2 over suds F5E2 door lock. Our customer was having a problem with the unit leaking from the bellow and some concerns about leaking from the dispenser. I found that the below had become separated from the retainer on the front panel near the bottom of the unit. I fixed this by removing it and re-installing it. I ran the quick service cycle. Following Technical Service Pointer W11481731 Im replacing the dispenser with the updated spray pattern.; ordrng 1 W11465533 (Dispenser) and 1 W11316257 (Hot inlet hose) and 2 W11316599 (Cold inlet hose)s