Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Removed unit from cabinet. Replaced failed capacitor open diode and magnetron tested unit all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 01/27/2021
ELECTRIC HEATING SEASONAL - ALLEN n/a Followed instructions installed new overheat protector and ceramic clip tested all operations normal.
Near , TX 78114
S. L.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW8500DC2 Found F8 E1 error. Checked found failed inlet valve. Replaced valve tested no leaks all operations normal recalibrated unit cleared errors.
Near Boerne, TX 78015
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Tenant stated thinks unit not getting water. Tested unit to find that the water supply is sufficient, finding that the motor is clogged up. Unit would need new motor assembly to resolve the issue. Quoted 459.24 for all costs, home owner wants to think about repair. Collected Sc. ESTIMATE ONLY!"
Near , TX 78015
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last trip found faulty control panel and controls. Replaced all 3 parts to resolve the issue. Unit testing good now. No further issues at this point
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found debris in pressure hose removed no issues, tested washer checks good. Job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "This unit is trapped in by the cabinetry and will have to be removed to complete the repair. I will need access to the top panels and the ability to plug it in for testing. Our customer will make arrangements with the builder, then give us a call.; O-emld tckt"
Near San Antonio, TX 78251
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer complaint is that the unit is taking a long time to heat up. Customer states that we previously replaced a sensor and that the part should be in warranty. Checked with office regarding previous service calls for this unit. None were found. Customer is going to check records and see if maybe it was a different company that came out. Did not collect.
Near San Antonio, TX 78213
Justin
Job Details: 01/27/2021
RANGE JENN-AIR JDS1450FP0 Need slide ; ordrng 1 W11131365 (Slide drawer)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Last tech found faulty control and thermistor, suspected leak and ceased compressor. Found restriction in SS causing issue. Installed dye drier, Vacuumed unit, held vacuum. Charged unit held charge. Replaced control and thermistor as well. Unit began cooling immediately upon testing. Advised customer to allow at least 24 hrs to cool down properly. No further issues at this point."
Near Comfort, TX 78013
Colton B.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Issue is unit is stopping mid cycle. No error codes found. Finding issue to be unit sensing door opened during wash. Ordering new latch and control to resolve issue. Control is covered under warranty. Customer is only responsible for labor and latch costs. Will call customer when they come in.; ordrng 1 W11120155 (control-elect) and 1 WPW10653840 (door latch)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/27/2021
WASHER WHIRLPOOL CAE2745FQ "Issue unknown. Plugged unit in, everything is testing okay. Power cord is smashed, ordering new one to resolve issue. ; ordrng 1 W10916256 (cord-power)"
Near Boerne, TX 78006
Colton B.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508HPS00 "Issue was low ice production and water in ice bin. Replaced spray tube to resolve that issue. Found pressure hose installed incorrectly, fixed that, unit now drains as it should. Unit tested good."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5105HW0 Installed new motor. Still making noise. Not as loud. Called tech line. Sr 7729846185 suggest replacing gearcase cam and belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11423758
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/27/2021
WASHER ROPER RTW4516FW2 "Checked washer found washer running with lid open, f1e1 ordering control board to resolve issue. ; ordrng 1 W11101494 (Control Board)"
Near San Antonio, TX 78228
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Tested unit. Not cooling. No Freon in system. Found leak coming from manufacturers welds on drier. Replaced dye drier. No leaks. Good pressures. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78228
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Swapped out fridge thermistor in the refrigerator section with new parts to resolve issue. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS01 "Unit console stainless portion coming off the upper left hand corner. Unit needs a new console assembly as this is a safety hazard of possibility of cutting someone, as well as still under cosmetic warranty. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11371420 (Console ss)"
Near Bulverde, TX 78163
Jim G.
Job Details: 01/27/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Ive already just replaced the water pump the unit. I contacted support and we were able to isolate the issue at the water level sensor. I discovered the harness was not fully inserted or was missing a pin altogether. Either way I verified it was connected and secure. The unit tested properly thereafter. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4950HWO Block lint rap. Verified clear vents.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ Tightened freezer door handle. Issue resolved.
Near San Antonio, TX 78251
Richard G.
Job Details: 01/27/2021
DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is still not heating well on times dry. Entered diagnostics and found error code F3E1 exhaust thermistor open/shorted. Previous notes state this part was needed, but I forgot to order. Will need to replace exhaust thermistor. Customer will order the part and install to save money. Did not collect, service call for this is within 90 days."
Near Center Point, TX 78010
Colton B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHW "Customer issue is that the cooling was turned off in the middle of the night. Turned cooling back on, unit testing good. Finding issue to be a glitch in unthreatening UI. Told customer I’d orders new UI just in case. Customer also wants two new filters. Quoted customer for filters. Will call customer when parts come in. ; ordrng 2 EDR1RXD1 (water filter)s and 1 W11130216 (cntrl-elec)"
Near San Antonio, TX 78227
Justin
Job Details: 01/27/2021
DRYER WHIRLPOOL WED7120HW0 "Customer said drying with timed dry worked, lets me know heater is cycling correctly. Replace electrodes, instructed customer to follow use and care guide when loading and selecting sensor drys."
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "This unit is trapped in by the cabinetry and will have to be removed to complete the repair. I will need access to the top panels and the ability to plug it in for testing. Our customer will make arrangements with the builder, then give us a call.; O-emld tckt"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Found that the right side screw in freezer handle has striped threads. It appears the installers forced it in out of line. Our customer let me know they were using a power tool. I tried to repair it but it will need to be replaced.; ordrng 1 W11045125 (Handle)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit was working as designed when I showed up. Customer will call if issue returns.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WEE510SAGW "Replaced control, unit tested good. Could not perfectly install oven. Installers used stilts to make unit level with counter. Even with stilts in it wouldn’t sit level. Customer will have to have installers come reinstall it."
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW7120HW0 Tested unit. Ran diagnostics. No leaks. Ran quick cycle. No leaks. Unit is working properly. Job complete.
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/27/2021
DRYER ROPER RED4516FW0 Customer stated the issue is that the unit is not heating. The unit is tumbling and airflow is good. Unit is getting 240 V at terminal block. Thermostat does not ohm out. Ordering parts to resolve issue.; ordrng 1 WP3387134 (Thermostat)
Near San Antonio, TX 78249
Richard G.
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW2 "Customer complaint is that the unit stopped agitating in the middle of a cycle and she smelled something that smelled like burnt rubber. Entered diagnostics and found error codes F7E6 motor fault. Verified issue is with motor. Ordering motor, shifter, belt, and harness.; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11255099 (HARNESS) and 1 W11497303 (MOTOR)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFC704FSS01 Unit still not cooling in refrigerator compartment after last service. Found ice up EVAP. Quoted 129.99 plus tax for part (given at wholesale as missed this issue last trip). Customer wanted to proceed with repair. Replaced EVAP cover to resolve the issue. Unit now cooling off in refrigerator compartment. Collected part costs.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/27/2021
WASHER MAYTAG MVWC565FW2 "Checked washer found no leaks coming from washer, leak is caused from drain pipe, spoke to customer about issue, advised customer plumber is needed to clear out drain pipe. Job complete."
Near Helotes, TX 78023
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Evaporator is frozen up again, checking amps off of kill a watt meter to determine bad compressor or not. Spoke with DH he says it is more than likely a restriction. Scheduled when main control and drier comes in. ; rqstng P&A on 1 W11109499 (Drier) and 1 W11389713 (Main control) and 1 W11225853 (Ui)"
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4850HW0 "Spoke with customer about appointment, need to reschedule. First call tomorrow please. ; schdld next appmnt for 1/27 WED AM"
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFC704FPS04 Last trip found faulty filter head. Replaced filter head to resolve the issue. Unit testing good now. No further issues at this point.
Near Kendalia, TX 78027
Jim G.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRB322DMBW Sound was water valve actuating for ice maker however there was no water hooked up. Deactivated ice maker. Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR SAMSUNG RF30KMEDBSRA/AA "Began replacement of ice maker customer stated they didnt want to continue with repair, since part had been opened and partly installed advised customer of payment for part. Customer did not want to continue , job complete collected part amount."
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRSC703HBS00 "Upon arrival customer stated unit started cooling again, confirmed this, unit even had ice made in ice bucket. Replaced controls due to intermittent cooling. Unit testing good now. No further issues at this point. Unit was under warranty when diagnosis happened. This repair is still covered."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KFIS29PBMS03 Replaced heater. Issue resolved.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced dispenser and control board. Ran unit to ensure it is filling, washing and draining. Ran diagnostics service cycle to recalibrate. No errors. Unit is now fully functional."
Near San Antonio, TX 78254
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Last tech found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24 to 48 hr cool down period. No further issues at this point."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/27/2021
OVEN ELECTRIC (D JENN-AIR JJW2730WS02 Last trip found f8e0 lower fan under speed. Replaced both blowers to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78228
Richard G.
Job Details: 01/27/2021
WASHER MAYTAG MVW6200KW0 "Customer complaint is that the unit is draining out the water as it fills. Entered diagnostics and found error code F8E1, long fill. Ran unit through automatic test and all steps passed. Cold water valve was not fully opened. Attempted to run unit on towels cycle, unit put a little water into the unit then jumped to wash but continued rotation as if it was sensing the load. No more water entered unit. Unit is set on deep fill. Will need to order control and inlet valves.; ordrng 1 W11220230 (valve) and 1 W11481108 (CONTROL BOARD)"
Near San Antonio, TX 78250
Justin
Job Details: 01/27/2021
WASHER MAYTAG MVW7230HW0 "Found unit not leveled, made adjustments and tested in diagnostics."
Near San Antonio, TX 78201
Richard G.
Job Details: 01/27/2021
FREEZER WHIRLPOOL WZC3115DW01 "Customer complaint is that the unit is not cooling and there is a buzzing noise coming from the compressor area. Found noise coming from start device. Ordering start device, capacitor, thermostat, and control box. Unit has a good seal, but is not cooling. Customer wants the unit replaced since it is brand new. Suggested customer speak with where he bought it from and Whirlpool for replacement.; ordrng 1 W10682894 (contrl-box) and 1 W10873801 (start-dev) and 1 WP4-35940-001 (thermostat) and 1 WPW10350564 (capacitor)"
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFC150M0JW0 Replaced terminal block and two screws needed. Unit is now fully functional and ready for resale.
Near San Antonio, TX 78250
Justin
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced freezer thermistor again, will have customer keep her on unit over the next two days."
Near Center Point, TX 78010
Colton B.
Job Details: 01/27/2021
WASHER MAYTAG MVWB855DC4 Issue is that the unit will not always finish cycle and isn’t always responsive. Found F6E2 and F6E3 error codes. Ordering a new UI and control to resolve issue. Will call customer when parts come in. ; ordrng 1 W11112662 (console) and 1 W11417461 (CONTROL)
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR KITCHEN AID KRFF507HPS01 "Installed new grommets and insulation , tested refrigerator no noise heard, refrigerator working as designed. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer complaint is that the chrome is coming off the burner heads. Verified issue. Unit is under 30 day warranty. Ordering burner heads.; ordrng 1 WP8286813 (burnr-head) and 1 WP8286814 (burnr-head) and 2 WP8286815 (burnr-head)s
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new dye drier. Vacuum and recharged. No further issues. Job complete.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Checked ice maker found noise coming from recirculating on pump, found no debris blocking pump, pump is clean. Bad recirculating pump spoke to customer about issues. Customer stated they will contact office if they want to continue service. Job complete.; rqstng P&A on 1 W10747426 (pump)"
Near Shavano Park, TX 78230
Tommy B.
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB8959SKB Swapped out broken drain pump with new parts to resolve issue and unit tested good with no further issues at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the bottom oven is coming on by itself and the unit has to be unplugged and plugged to stop it. Unit is still covered under builder warranty. Error diagnostics is showing F6E0, oven user interface lost communication, 2 times. One with a date in 2017 and one with no date.Called techline and spoke with Kathy, says to check the wiring, if all looks good, replace the control for the bottom oven. Was transferred to Whirlpool Safety. Spoke with Jessica, information was documented.SR#7729851395; ordrng 1 W11261169 (cntrl-elec)"
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 01/27/2021
DRYER WHIRLPOOL MEDC465HW0 "Installed new timer due to dryer not powering on when set to timed dry, after replacement tested dryer no issues. Job complete."
Near San Antonio, TX 78249
Richard G.
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer complaint is that the unit is making a knocking noise occasionally. Entered diagnostics and tested damper, found noise coming from damper. Replaced damper. Entered diagnostics again and tested damper. All good. Tested to complete. Unit is good to go."
Near San Antonio, TX 78230
Tommy B.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Swapped out evaporator fan motor and user interface to resolve cooling issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Replaced capacitor and transformer after replacement plugged microwave into outlet no power at control board, checked filter no issues, ordering control board to resolve issue.; rqstng P&A on 1 W10849829 (cntrl-elec)"
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Checking error codes on icemaker
Near San Antonio, TX 78239
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL MED5570TQ0 I tried to start the unit to verify the heating circuit unit and we had no lights nothing. I checked the voltage at the outlet and received 0 VAC. I tried resetting the circuit at the breaker box and re-checked. Nothing. I removed the terminal box and checked for. Outage there and received 0 VAC. I explained to our customer that they have an electrical problem with at least the 240VAC. It unit to the dryer. It is 0 VAC on both the L1 and L3 side with respect to neutral. Also noticed excessive lint build up behind the dryer and backside build up on the lint screen. I recommended a electrician and hiring a professional service that cleans out dryer vents.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/27/2021
RANGE JENN-AIR JDRP548WP03 Called tech who said that the residue on the inside of the glass is cosmetic. Does not want me to take door apart to clean. File number is 7729852155. Customer states that unit is under warranty from Ferguson. Will call them to try to get everything covered.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Long heat times for bake or broil, changed out bad control board . Will have customer monitor unit, temp sensor will be needed if customer calls back in."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/27/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the touch panel on the unit is not responsive. Verified issue. Tried to reset unit, still frozen.Called techline and spoke with TJ, says to replace the console again. Will need console that is on order.SR#7729850729; O-emld tckt"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/27/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Checked refrigerator found same issues as last time ice maker water inlet frozen over, called techline, techline stated to replace door due to issues is on going. Ordering door to resolve issue. Defrosted water line. SR7729851278; rqstng P&A on 1 LW11026429 (Freezer Door), states that autho needed"
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
COOKTOP GAS KITCHENAID KCGS356ESS00 "Middle burner is cutting off, will need spud and burner valve for unit. ; ordrng 1 W11246817 (Center valve) and 1 W10676661 (Spuds)"
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
WASHER MAYTAG MVWC465HW2 "Ran unit oh spin, no noise heard. No fault codes stored. Unit runs a little rough on heavy spin. ; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10528947 (Hub)"
Near Natalia, TX 78059
Jesus C.
Job Details: 01/27/2021
MICROWAVE OVEN JENN-AIR JMW8530DAS No display from oven. Microwave is working. Good power supply. Good power to control. No power from display or control. Will need to replace both to correct issue. Advised customer that display is discontinued and cannot be ordered. Collected service fee. Job complete. Display Pn 74011957Control Pn WP74009714
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 "Replaced gearcase due to oil leak after replacement no issues, washer is working as designed. Job complete."
Near Schertz, TX 78108
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Found that the drain hose was not looped up and the drain plug to the garbage disposal was not removed. I looped up the drain hose with a zip tie WPW10339879. I also knocked out the drain plug. Unit drained and is now operating as designed. Our customer said yes to our survey.; used 1 WPW10339879 (Zip Tie) from stock
Near San Antonio, TX 78252
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Customer complaint is that the detergent is staying in the dw and it doesn’t seem like water is getting to the unit. Found water valve to dw shut off. Turned on valve and ran unit through test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
OVEN ELECTRIC (D FRGIDAIRE FEF326AQH "Bake element is not working, need to replace. ; ordrng 1 316075103 (Bake element)"
Near Schertz, TX 78154
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "I arrived to find out that our customer does not live at the provided address. They use to own the home but flipped it. The new address is 2411 Quail Dr. New Braunfels, TX 78130. NR told me that we need to refer our customer back to Whirlpool.I called back but got voice mail and a full mail box. Bill as customer instruct."
Near Somerset, TX 78069
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE525S0HW0 Replaced remaining switches. No further issues. Tested to complete.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/27/2021
RANGE KITCHENAID KFGG500ESS2 "Replaced orfice holder and orfice tested range same lag issue, spoke to techline advise to adjust orfice slot at igniter, after adjustment tested range no issues. Job complete.SR7729852113"
Near San Antonio, TX 78245
Justin
Job Details: 01/27/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console and control board. Tested to complete. Unit attached to WiFi
Near San Antonio, TX 78239
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL MED5570TQ0 I tried to start the unit to verify the heating circuit unit and we had no lights nothing. I checked the voltage at the outlet and received 0 VAC. I tried resetting the circuit at the breaker box and re-checked. Nothing. I removed the terminal box and checked for. Outage there and received 0 VAC. I explained to our customer that they have an electrical problem with at least the 240VAC. It unit to the dryer. It is 0 VAC on both the L1 and L3 side with respect to neutral. Also noticed excessive lint build up behind the dryer and backside build up on the lint screen. I recommended a electrician and hiring a professional service that cleans out dryer vents.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/22/2021
MICROWAVE OVEN JENN-AIR JMW3430DP01 Replaced control and console. Tested unit. Reached temperature. No errors returned. Unit is now fully functional again.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer concern is the moisture from oven starts and messes with console. Did a factory reset and instructed to cover food, console is working as designed."
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 I replaced control board. Temperatures are perfect. Unit is guilty functional now. Our customer is paid in full.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 01/22/2021
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Customer stated, unit never made ice. Checked for functionality through diagnostics testing. Unit functioning but took a little too long to make a full frost pattern. Checked pressure. Pressure was low but not indicating a leak. Appears that I under charged unit on previous visit. Removed charge and vacuumed unit, held vacuum. Recharged unit, held charge. Unit began functioning properly immediately upon testing. Unit appears to be good on a cleaning cycle for a little while longer."
Near San Antonio, TX 78217
Jim G.
Job Details: 01/22/2021
DISHWASHER KITCHEN AID KDFE104DSS5 Drain punch out was not extracted. Removed pop out. Service fee collected.
Near San Antonio, TX 78217
Jim G.
Job Details: 01/22/2021
RANGE KITCHENAID KFEG500EWH3 Replaced trim. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a leak and damaged panel. Replaced all parts ordered, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 01/22/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced all controls, unit tested good."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW75HEFW0 "Installed new door glass, bellow and panel. Ran quick wash cycle. No leaks. Unit is working properly. Tested to complete."
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/22/2021
WASHER AMANA NTW4516FW1 Called customer on the way. Customer not aware of service fee. Customer states extended warranty was supposed to cover repairs. Advised customer of authorization for gear case and motor only. Customer does not want to continue at this time. They will contact their extended warranty company. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDFE104HPS1 Removed unit replaced damaged hoses reassembled tested no leaks all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
WASHER SAMSUNG WF45M5500AZ/A5 "Unit tripping breaker during stand by mode. Breaker was tripped upon arrival. Verified proper voltage and wiring at outlet. calling Samsung tech support, per notes. He had me send pictures of the the breaker and outlet to him. He me run test mode to see if it trips during cycle. Unit passed the test and is functioning properly. Breaker didn’t trip once while in home and during testing. He stated based on testing good and stated based on what seeing looks like a weak breaker. Advised to have customer have breaker checked out or replaced. 7004147514"
Near San Antonio, TX 78250
Tommy B.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW2 Customer stated that the issue is the unit is pumping and walking during cycles. No errors found in diagnostics. Unit passed automatic cycle. Unit was wobbling during high speed manual test for spin. Adjusted feet at the bottom to level out washing machine. Reviewed use and care with customer. No further issues at this time.
Near San Antonio, TX 78222
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Complaint is that fresh food section too warm. Installed new dampeners and thermistor. No further issues. Tested to complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found temperatures in RC at 52 F. I found that the Deli UI control is soaked in water and that the wiring harness built into the drawer door is corroded and will need to be replaced. Picture included. I found that our previous Tech did order the correct door but Marcone sent and has listed the number that was sent. I’ll inform the parts department. When changing the light module it did not work p, when I plugged back in the old module the lights came back in but then went out. They are intermittently not working. Our customer will need a new led module. Parts ordered.; rqstng P&A on 1 W10804160 (cntrl-elec) and 1 W10815669 (dor-fip ss)"
Near Universal City, TX 78148
Shawn W.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW5000DW3 Customer has a noise that sounds like coins unethical impeller. I ran diagnostics and found no errors. Ran automatic test mode and all loads functioned as designed except during spin there is like a scratching sound. Ran manual test mode on low and high spin. The spin is off a bit. I removed the impeller and saw no evidence of coins but notice there was significant oil on top of the gear case and it looked slightly out of line. This unit will need a new gear case and splutch. Parts ordered.; ordrng 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W11239857 (belt) and 1 W11454734 (GEAR CASE)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTM354ESS3 "Customer stated unit trips breaker every cycle and even in standby mode at times. Ran test cycle to check unit, no errors found. Checked unit over for broken wires. Unit ran through entire cycle. Couldn’t replicate the issue. Did need to install a wire tie to prevent wires underneath from getting pinched and breaking. Issue likely with plug outlet on home side, even though polarity is good. ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Plugged in unit and compressor fired right up. I ran diagnostics and found not faults. However the four screws that hold in the FC and RC handle are missing. Parts ordered.; ordrng 1 WP489357 (screw) and 1 WP489357 (screw) and 1 WP489357 (screw) and 1 WP489357 (screw)
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB06 The water is dispensing with out the filter. The water filter housing will need to be replaced. The water valve is working but the ice maker could not be jumped to pull water from the valve and the ice maker would not harvest. I rebooted the system and the same results were produced. To be fully operational the water filter housing and ice maker will need to be replaced. Our customer will need time to decide if or when they would like to move forward with the entire repair or just the water filter housing.. Our customer paid our service fee. Remaining balance just for water filter housing repair will be considerably less. Deduct second part labor fee and part price and related tax. Estimate only.; ordrng 1 W10300022 (icemaker) and 1 W10862460 (housing)
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer stated unit making abnormal noise intermittently. Found cause to be warning tag on plug vibrating causing the noise. Secured that to resolve the issue, after securing warning tag couldn’t hear the noise anymore. Unit is under warranty. No further issues at this point."
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced needed parts. Now there is another broken piece. Part ordered.; ordrng 1 W10712395 (adjuster)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
WASHER MAYTAG MHWZ600TW02 "Checked washer found no leaks but did find water residue, ran washer in normal operation and in diagnostics for leak none found, water found is most likely from door when door is opened."