Near San Antonio, TX 78223
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Complaint is freezer door not closing. Tested unit. Screw on left door rail was loose and blocking door from closing completely. Secured screws. Door now closing. No further issues. Tested to complete.
Near Schertz, TX 78154
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB865GC1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked properly, found suds advised customer to cut back on soap, washer is working normal"
Near San Antonio, TX 78239
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Checked refrigerator when I arrived refrigerator was working, customer said it was not cooling for 6 hours, because of age of unit I replaced overload and capacitor, compressor came on right away, customer to watch and call if any problems ; used 1 WPW10194431 (OVERLOAD ), and 1 WPW10662129 (CAPACITOR ) from stock"
Near San Antonio, TX 78239
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase found hub was cracked, replaced hub checked operation unit is working normal now ; pckd up 1 W10528947 (hub)"
Near San Antonio, TX 78247
Steven G.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4850HW0 "Checked dryer found start button not starting dryer, found customer was pushing to hard causing knob to be pushed to far on shaft, not allowing start switch to engage, pulled knob off and reattached, switch is working properly now"
Near San Antonio, TX 78232
Steven G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found bad water valve hardly any cold water coming in, replaced water valve checked operation unit working normal now"
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Removed front panel replaced UI and control tested all operations normal advised customer on loading washing and heating functions no email provided.
Near Comfort, TX 78013
Tommy B.
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFE540H0ES2 Customer stated that she is dissatisfied with the product. There are no functional issues with the unit at this time. Reviewed use and care with customer.
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4815EW Connected the power cord and tested unit. There is no functional issues at this time. Ready for resale.
Near San Antonio, TX 78257
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL n/a "Issue stated: unit not responding to controls, not cooling, no lights. Replaced control. Unit turned on, compressor started cooling, lights on and control buttons all operation seal. Unit tests good."
Near San Antonio, TX 78245
Justin
Job Details: 05/08/2020
ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Replaced damaged ice maker, did fill test. Tested to complete."
Near Stockdale, TX 78160
S. L.
Job Details: 05/08/2020
WASHER MAYTAG MVWX655DW1 Arrived and customer stated that unit under warranty advised customer to get with extended warranty company so it can be dispatch to us as under extended warranty with authorization.
Near San Antonio, TX 78253
Justin
Job Details: 05/08/2020
DRYER MAYTAG MED3500FW0 "Spoke with customer, she said unit has been working since I was last appointment. Wants to hold off on repair. Will call an update around the end of this month."
Near Poth, TX 78147
S. L.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Found drain tube had broke on bottom causing vibration on condensation pan. Replaced with truck stock secured bracket tested all operations normal.; used 1 W10619951 (TUBE DRAIN) from stock
Near San Antonio, TX 78255
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Near Boerne, TX 78006
Douglas H.
Job Details: 05/08/2020
VENT HOOD WHIRLPOOL UXT5230BDS Customer stated unit not pulling as much air as before. Tested unit with paper test and showed customer the paper test. Unit held paper to screen all the way through being on and until unit stopped spinning. Advised issue likely with damper in duct work. Collected Sc. No further issues at this point.
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced control board and Icemaker. Unit filled and harvested during test. Fully operational.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Removed heater grid replaced evaporator thermistor reassembled tested unit all operations normal unit needs cleaning done for optimal performance customer is going to clean herself.
Near San Antonio, TX 78254
Justin
Job Details: 05/08/2020
RANGE WHIRLPOOL WFE550S0HV1 "Replaced infinite switch, which fixed issue. Unit working as designed."
Near Schertz, TX 78154
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Checked refrigerator found water leaking at filter housing and water valve, filter housing has been replaced already.; ordrng 1 W10341329 (valve) and 1 W10678711 (tube-water)"
Near Cibolo, TX 78108
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found unit clicking on and off bad control and UI ordered; ordrng 1 W11114478 (UI) and 1 W11161172 (CONTROL )
Near San Antonio, TX 78251
Richard G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the unit will not let out the hot water. Found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F0E3 overload, and F7E0 loss of power. Cleared error codes. Replaced inlet valves. Ran unit through automatic test and all steps passed. Unit is good to go."
Near New Braunfels, TX 78133
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR SAMSUNG RF263TEAESG/AA Last tech found faulty EVAP motor and ice maker service kit. Installed all parts to resolve the issue. Unit performing as designed now. No further issues at this point. Collect P&L
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF520PADM Replaced damaged panel.
Near Ingram, TX 78025
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 I found a broken icemaker. This visit swapped out the new icemaker to resolve issue. Unit tested good now with no further issues at this time. Collected parts and labor.
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS0 Checked oven found oven in demo mode. Turned off demo mode unit is working as designed. No error codes found during testing. Or operation. Unit is hearing as designed. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/08/2020
WASHER MAYTAG LAT8426AAE "ESTIMATE ONLY!! Confirmed diagnosis of faulty timer. Completely went out while in home, now even spin cycle doesn’t work. Found timer that wasn’t discontinued. Quoted 375.67 for P&L. Customer wants to think about the repair. ; rqstng P&A on 1 WP22003362 (TIMER), states that autho needed"
Near San Antonio, TX 78218
Steven G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator after defrosting freezer found unit low on freon added dye drier and charged unit will be back next week to check for leak ; ordrng 1 W10248589 (evaporator) and 1 W10630535 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Richard G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the vent at the top of the freezer section keeps falling down. Verified issue and found that the foam in the liner is preventing it from snapping into place. Adjusted foam. Unit is now good to go.
Near Helotes, TX 78023
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB865GW0 Issue stated by customer: soap dispensing out of housing as soon as it’s filled. Replaced dispenser drawer and checked for any over suds error codes. No codes present. Advised customer to run a test load. Unit tests good at this time.
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit is not heating. Verified issue. Replaced heating element and thermostat. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT720PADB2 Tested unit. F2E2 error codes. Good power to UI. UI will need to be replaced. Advised customer of estimate for repairs. Customer does not want to continue repairs. Collected payment for service fee. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Icebox motor is working only intermittently. ; ordrng 1 WPW10308033 (motor-evap)
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 Diagnosis revealed that we needed a new bin thermistor to resolve extra ice problem. Swapped out new thermostat to resolve issue and collected parts.
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Temperatures were normal in the refrigerator. Noticed calcium build up on water dispenser. Customer explained that water softener was out for a few months but has been repaired. Customer complaint was that it will intermittently stop working or lights will go out then come back on. They have had some issue with the ice maker and water dispenser as well. Oils be a combined result of water softener being out changing water pressure as well as the refrigerator intermittently going out. Found that the deli drawer User Interface had been penetrated with water and gunk and perhaps affecting circuitry. Checked outlet and it has proper voltage, polarity and grounding. The outlet is not covered and is loose (Picture included). On test 66 of the diagnostics, no error r codes were recorded. Checked power Supply board and all AC points passed. All DC points passed with 12.7 VDC except P2-1 wrt to P2-4. On test 66 I found that the pantry thermistor is 02 for
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFC150M0EB4 Replaced cooktop elements. Tested to complete. Unit is good to go. Also showed customer service pointer regarding thermal limiters on coils.
Near Center Point, TX 78010
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KSSC42FTS00 Devious visit found open by metal defrost thermostat. Swapped out with a new part to resolve issue today. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Rick is assisting, customer has some rust on right door. Found a couple of scratches on left door by dispenser area. Need to replace separator and tray drip, will order polish to help remove rust. Please put after noon return appointment. ; ordrng 1 W10252111 (polish) and 1 W10317255 (separator) and 1 WPW10317261 (tray-drip)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
DRYER WHIRLPOOL GEW9200LL1 Ran through all tests in diagnostics and all functioned as designed until the start keypad test. The status leds did shutoff but the heater and motor did not turn on. The outlet was getting 240 VAC at the outlet as well as the terminal block and 120 VAC on L1 and L2. Called Tech Line and spoke with Austin. We checked the VAC at the P1 connector and initiated the start button with the probes reading 120 VAC while hitting the start button. The meter did not drop to 0 VAC. We determined that the unit will need a new control board.SR #7727775613. Customer has decided not to go forward with the repair. The control board was discontinued and if we could some how located the part it is . Customer has decided to buy a new one.
Near San Antonio, TX 78256
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWC565FW1 "Issue stated by customer: washing machine had stopped mid cycle and dint spin. Stated unit wouldn’t spin after that. F0E4, F7E6 stored in unit. Put unit into manual test mode and unit was making very loud noise when shifting and agitating. Ordering splutch and actuator. Error code is a motor fault. Ordering motor and gearcase as well as control.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11162438 (cntrl-elec)"
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
RANGE JENNAIR JJW8330DDS "Replaced damaged latch door, panel will not go into bake or broil. Only select options are working. Calling techline to assist. Butch is assisting. 7727776792. Oven temp sensor is more than likely bad if sensor is good then it would be board issue. Found the oven temp sensor reading 4.5 kohms instead of 1000-1100. Collected 220.00 for latch and labor. ; ordrng 1 12001656 (sensor,ovn)"
Near San Antonio, TX 78258
Jim G.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced motor assembly. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED5620HW0 "Replaced bracket and spring still making noise spoke to at Tech Line spoke to Rick SR number 772777897 he explained work done already he advised me check blower for cracks and get self tapping screws for motor bracket to secure it better and to het foam pad for idler pulley and spring, checked blower wheel will need to return with self tapping screws foam pad and reordering service kit no eta on pad call when it comes in.; ordrng 1 W10157845 (pad) and 1 W10157845 (pad) and 1 W11401018 (SEAL KIT)"
Near San Antonio, TX 78230
Jim G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4850HW0 Replaced strike. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
WASHER SAMSUNG WF448AAWXAA02 "Called Samsung tech spoke to Tony explained customer still getting drain message went through test cycle and found pressure switch is now,working correctly unit getting correct spin drain and wash functions did find cold inlet valve is slow flow he advised this could cause issue spoke to customer advised would only charge cost of valve customer asked about refund advised them I cannot make decisions like that customer will let us know of they decide they want valve. Messaged office to update on status of repair.; rqstng P&A on 1 DC62-00214L (VALVE), states that autho needed"
Near San Antonio, TX 78261
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Water leaking from ice maker compartment. Tested ice maker and fill valve, tested good, tested ice box fan and fan not functioning. Replaced ice box fan. Calling techline per notes due to reoccurring issue. Spoke with Dave confirmed my diagnosis. 7727776141 unit now functioning properly. No further issues at this point. Yes to survey and leave behind. ; used 1 W10846539 (FAN) from stock"
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Confirmed diagnosis of SS issue. Not a compressor issue. Found issue to be a leak on process stub. Replaced stub with service port and installed dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB765FC3 Issue stated by customer: washing machine made a funny noise while in spin cycle. No error codes stored. Tested unit in manual cycle in spin and agitate multiple times on all varying speeds. Ran unit through quick cycle verification test. Unable to recreate noise. Confirmed with customer it wasn’t any of the typical noises machine could make. Recalibrated unit and informed customer it may have been an issue with the control and hopefully recalibrating unit resolved issues. If not for customer to call us back and record video or audio of noise to assist in pinpointing issue. Unit tests good at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 05/08/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Customer complaint is that the burners are not lighting. They had a company come out a few days ago to change out the pressure regulator on the unit. Gas or air can be heard coming out of the burners when they are turned on, but the pressure is very low. Checked propane tank outside and ensured valve was completely open. Did not find any issues with the cooktop itself, but The gauge on the propane tank is reading very low. Suggested that customer have the tank checked out, and to give us a call if that doesn’t fix the issue. If called back, please order new regulator W11087445"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFC150M0EW4 "Checked range found top right harness melted, ordering main harness to resolve issue.; schdld next appmnt for 5/12 TUE !"
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer drum is still tearing up their clothes. Asked customer if it’s possible the clothes are being torn in the dryer, states they hang dry some of their clothes, and those clothes are ripped as well. Verified that some of the holes have sharp edges on the inside of the drum. Previously replaced the washer drum for this issue. Called techline and spoke with Rick. SR# 7727773047. Ordering drum.; ordrng 1 W11287251 (TUB)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR JENNAIR JFC2290REY00 Tested unit. Found icemaker stuck in harvest. Good power to icemaker. Water valves are good. Called to get authorization for replacing ice maker. NLAC10110573. Replaced bad ice maker. Good harvest cycle. Good water fill. No further issues. Job complete.
Near San Antonio, TX 78261
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 "Checked refrigerator found small leak from dispenser, also found refrigerator section getting warm found ice build up on evaporator. Ordering dual valve and thermistor to resolve issue. Ordering evap fan just in case.; rqstng P&A on 1 W10316760 (thermistor) and 1 W10341320 (inlet valve) and 1 W10723753 (fan asm,evaporator)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW5090GW0 Use authorization WQ55L00AL2. Tested unit. Not powering on. Pulled unit out. Good power at outlet. No power to control. Found wiring at filter was damaged. Repaired wiring at filter. Tested unit. UI is responding. Ran diagnostics test. All test pass. No further issues. Unit is working properly. Collected payment for service fee. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Dampener (air diffuser) is faulty. Customer only available next Thursday. ; ordrng 1 W11236851 (diffuser)
Near San Antonio, TX 78254
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated that second and third shelves froze in refrigerator compartment. Found cause to be air leaking from behind diffuser. Used perma gum to seal around diffuser. No further issues at this point.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
OVEN ELECTRIC (S WHIRLPOOL WOS31ES0JS00 Thermal fuse is out. Verified voltage. Ordering TOD as a precaution as I could not verify function. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Heater is inefficient. ; ordrng 1 W10518394 (heater)
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 05/08/2020
DRYER MAYTAG MEDX655DW1 "Checked washer found start button out of place, reseated start relay no issues. Unit is working as designed. Collected all fees. Job complete."
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Compressor is making a loud sounds and does not cool. The RECIRCULATION pump seems as thought it is also having issues ; ordrng 1 WPW10489122 (pump) and 1 WPW10605286 (compressor (KIT))
Near Boerne, TX 78006
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Used this service pointer to make adjustments to the bowed drain pan. No further issues at this time.
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
DISHWASHER KITCHENAID KDFE104HWH0 Tested unit. F7E1 error code. Ran diagnostics test. Heater turns on in diagnostics. Heater not running during normal cycle. Will need to replace control and OWI sensor. ; ordrng 1 W11084121 (sensor) and 1 W11305303 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Found error pump and heater heater is closed, checked pump pump failed and control rescheduling next Thursday.; ordrng 1 W10888591 (pump and motor) and 1 W11087225 (cntrl-elec)"
Near San Antonio, TX 78260
Jim G.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "JK SR# 7727775949UI tests reveal paddle issues. Verified that ice paddle and/or water paddle is not responding properly, ; ordrng 2 WPW10346924 (pad)s"
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control that was ordered is not the correct part. Took pics in quickpics to get this issue resolved.; saved tckt
Near San Antonio, TX 78245
Richard G.
Job Details: 05/08/2020
RANGE WHIRLPOOL WOS72EC0HS01 Replaced control and UI. Tested to complete. Unit is good to go.
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
WASHER MAYTAG MVWX655DW1 Spoke with customer about appointment and we agreed to moved it to Monday morning. Customer needs Monday morning appointment. Will keep parts in truck. ; schdld next appmnt for 5/11 MON !
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DISHWASHER SAMSUNG DW80J3020US Found part supplied had tab broken on it and will not work reordering pump for next Thursday ordered revised part number per Vendor; ordrng 1 DD81-01527A (DRAIN PUMP)
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Called Tech Line and spoke with JK. We ran through all the diagnostics and the unit checked out fine. When I arrived at the home the bin had 1/4 full of ice. Client claims that no ice was produced since my last visit on 23 April. The only suggestion he could give me was to blow through the Ice tube line to see if it was frozen. When accessing the line I noticed that the water filter was not seated and the bas plate was not attached correctly. I re-connected the water filter correctly. The water line was clear but after talking to DH while blowing through the ice line it was hard to blow through and I could not hear or feel air coming out the other side. But perhaps it needs to have the dispenser actuated. We have decided to go ahead with outing a new door on. ; rqstng P&A on 1 LW11026425 (dor-fip), states that autho needed"
Near San Antonio, TX 78211
Jesus C.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4800XQ1 Installed new door switch. No further issues. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
DRYER MAYTAG MEDB835DW4 "Replaced UI and could not clear the error code. Put it into service test mode and the display flashed L1 121 h?? 169 Air L2 048. Was having some problems and checked the voltage at the terminal block form L1 to L2 and received 70 VAC. 121 VAC on L1 and 5 VAC on L2. Showed the customer and suddenly we got the correct voltage at the terminal block. I tightened down the terminal block. Checked continuity of the power cord and it was good. Because I was perplexed, I called DH. He explained to me that continuity test on a cord is not definitive because if it is moved or vibrates it could temporarily lose continuity and become open, which makes sense. I have ordered a now cord. Explained to the customer we would have to charge her if they want to keep it because it was an installation item. She understood.; ordrng 1 PT600L (cord-power)"
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Checked oven found unit getting good power, was unable to enter diagnostics. Unable to start oven ui is unresponsive. Ordering ui to resolve issue.; ordrng 1 W11105004 (console)"
Near Comfort, TX 78013
Tommy B.
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found ice build up at refrigerator evap thermistor is shorted per test, ordering motor evap to resolve issue #4628. ; ordrng 1 W10799425 (harns-wire)"
Near San Antonio, TX 78255
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Near Corpus Christi, TX 78413
Adam
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KBSD608ESS01 Inspection of unit shows small to medium crack inside freezer on liner pictures in SD-QuickPic. Calling tech line for documentation. Sr#7727772818. Tech line has documented issue and has instructed me to refer the customer to customer service.
Near San Antonio, TX 78253
Richard G.
Job Details: 05/08/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 Customer complaint is that the display is not functional. Verified issue. Ordering control and UI.; ordrng 1 W11333816 (CONTROL) and 1 WMH32519HZ1 (CONTROL)
Near Ingleside, TX 78362
John L.
Job Details: 05/08/2020
RANGE AMANA AER6303MFS2 "Installed control, issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 05/08/2020
DRYER AMANA NED4655EW1 "The complaint was the appliance not heating, voltage was good, found the air vent outside was obstructed with lent not allowing airflow, removed the lint from the air vent. Found the appliance was overheated which damaged the power cord prongs. Advised the customer to replace the power cord and plug by a qualified person. The appliance is working normal"
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Complaint is fresh food not cooling. Found evap is frosted up. Unit not going into defrost. Will need to replace evap thermistor and control. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven will not shut off, and sometimes will come on by itself. Verified issue. Ordering console and both controls.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near Victoria, TX 77905
Michael
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "The harness came unplugged from the solenoid, installed part and squeezed the prongs on the harness to make a tighter fit and plugged back in and taped it with black tape. The ice maker and all are working normal"
Near Portland, TX 78374
John L.
Job Details: 05/08/2020
DRYER MAYTAG MEDX655DW "Installed timer, tested after installation. Timer is now functioning, issue has been resolved"
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator found grinding noise at ice maker having trouble rotating and rattling noise at diffuser.Replaced ice maker to resolve issue with grinding at ice maker ordering air diffuser to resolve issue. # 3296 ; ordrng 1 W11175955 (diffuser)
Near San Antonio, TX 78201
Jesus C.
Job Details: 05/08/2020
WASHER MAYTAG MVWB835DC3 Tested washer. F5E1 error codes. Intermittent Issue caused by lid latch. Will replaced latch. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W10861642 (latch)
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived at customer home found customer thermometer sitting on shelf, Customer Stated temperatures ranged between 38-45 degrees reseated thermometer in between products reading 45. Called techline troubleshot with jk all test passed, techline stated possible issue is thermistor and ui , stated when replacing to replace both items. Relayed information to customer, customer stated they did not want to continue service. Job complete.; rqstng P&A on 1 W11169239 (cntrl-elec) and 1 W11175951 (diffuser), states that autho needed"
Near Goliad, TX 77963
Michael
Job Details: 05/08/2020
DRYER AMANA AED4675YQ0 "The customer said she smelled a burnt odor, the air vent and hose were clear. Pulled the back panel to check if something was in the heat element, found something stuck to the element that was completely burnt, was able to remove it , the coils on the element were good, put everything back I. Place. The appliance is heating and working normal"
Near San Antonio, TX 78250
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: refrigerator dispenser light flickers on and off occasionally. Light goes off in freezer section. When it does, cooling is stopped in both sections. Power to unit is is good. Unit responsive to controls. Door switch in freezer section looks loose. Ordering switch and controls to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WP2321285 (switch)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Checked refrigerator customer stated unit was working up until Tuesday, then unit was unplugged and plugged back in unit was working. Checked control board unit unit was giving improper reading. Ordering control board to resolve issue.; ordrng 1 W11133692 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Temperatures are good and within spec. Test 57 Ice Maker Harvest completed and some ice came out of the chute. Conducted Test 45 Ice Maker Water fill test. and water did indeed fill into the ice maker. On Test 56 Ice Maker Error Codes displayed 02 Motor Lost position. On Service test 58 Icee Maker Heater activation and thermistor were 00 which indicates IM heater off and temp higher than harvest temp. Service Test Ice Maker Motor passed. Service Test 66 Manufacturing Codes, revealed No errors. Called DH and we determined to recheck the Ice Box Fan on test 36 the fan came on but it sounded pulsating and labored. We need to change the Ice Box fan. With customers approval I increased the temperature in the fresh food section back to 37 F (factory recommendation). Ordered part we have it at ACT. It was not in my truck stock.; ordrng 1 W10846539 (evaporator fan blade)"
Near Castroville, TX 78009
Justin
Job Details: 05/08/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Looking over notes, looks like the spud kit was installed for center burner. Will order and replace next week. ; ordrng 1 W10597132 (cap-burner) and 1 W10763330 (igntr-surf) and 1 W11173306 (spud-orfce)"
Near San Antonio, TX 78225
Jesus C.
Job Details: 05/08/2020
ICEMAKER (STANDA HOSHIZAKI n/a Unit is HOSHIZAKI ice maker. Unit is under warranty until 2021. Tested unit. Compressor is running. Evap has good frost pattern. Found large amount of hard water buildup. Will need to perform cleaning on unit. Cleaning is not a warranty job. 10.5 oz ice machine cleaner with 2 gallons of warm water. Will need to descale recirculation system. Ordering cleaner from APD. ; ordrng 1 H-316 (I/M CLEANER)
Near Wytheville, VA 24382
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Padded some tubes with permagum. Made sure compressor was tight down. Re adjusted the foam padding on some tubing and secured it. All checks ok. ; used 1 212643 (Permagum) from stock
Near San Antonio, TX 78245
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW Rescheduling to tomorrow. Keeping parts ; schdld next appmnt for 5/8 FRI !
Near Hollins, VA 24019
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "replaced wire harness to evap fan, defrost element, bimetal (included on harness). all checks ok. cx to observe."
Near Roanoke, VA 24017
Uriah B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW3 Described to cx how the hot and cold settings work and showed use and care guide as to the disclaimer about how hot “hot” might be and how cold “cold” might be.
Near Hollins, VA 24019
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 replaced led module in ceiling of fridge
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"