Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator after adding dye drier found leak at coupler on evaporator, replaced evaporator and couplers, vacuumed and charged unit everything is working normal now ; used 1 W10896713 (COUPLER ), and 1 W11401413 (COUPLER ) from stock"
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZQ0 Tested unit. No leaks from unit. Found unit is covered in hard water deposits. Will need to do a deep clean of unit. Ordering cleaner for next visit.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RSG307AARS/XAA Customer stated ice maker stopped working and freeZer door not closing properly. Found faulty ice maker and door not closing properly due to unit being unlevel. Leveled unit to resolve the door issue. Quoted 319.58 for P&L for ice maker. ESTIMATE ONLY! collected Sc. ; rqstng P&A on 1 DA97-11092B (ICE MAKER)
Near Medina, TX 78055
Richard G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHEN AID KUID508HWH00 Replaced pump harness. Tested to complete. Unit is cooling and making ice.
Near Bandera, TX 78003
Richard G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replaced drain pump. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
DISHWASHER KENMORE 665.13099N412 "Customer stated unit not cleaning properly and leaks on long cycle. Found cleaning issue to be inlet water temp not sufficient, advised to check water heater. Leaking issue is caused by tub gasket. Quoted 184.22 for P&L. Collected Sc. ESTIMATE ONLY!!; rqstng P&A on 1 WPW10524469 (GASKET)"
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Checked refrigerator after adding dye drier found leak at suction line at compressor wielded copper tubing vacuumed and charged unit everything is working normal now
Near San Antonio, TX 78239
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Checked ice maker found no freon in unit found leak at drier and valve replaced vacuumed and charged unit everything is working normal now
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW8540FW1 "Unit is staying locked and trying to drain. F3E1 stored need pressure switch, and drain pump. ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced latch for the door. Door now closes. Unit is filling, washing and draining. Unit is now fully operational."
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 "F8E1, F2E1 stored in unit. Will need water valve for unit. Changed out bad valve with truck stock. Ran diagnostics and calibration. Unit passed both. ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW4 "Our customer was wondering why the unit did not fill up over the clothes. I explained to her that this is normal and that this is an energy star high efficiency unit that uses less water then older models. Our customer also played me a video demonstrating a grinding noise. I ran diagnostics and received error code F5 E2 Lid Lock Failure and F2 E1 UI stuck button ran service test mode and all loads were functioning. However when I stopped the high spin on test 12 the gear case slipped and grinned. I found that the crew that holds in the rotor motor was very loose. I tightened it down, ran test 11 for medium and 12 for high speed spin. No grinding coming out of either test. Unit is now fully operational. Ran both agitation tests and they are both running as designed. Conducted a calibration."
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
COOKTOP GAS KITCHENAID KGCD807XSS02 "Need 4 screws for burners, will also need fan switch. Cooktop is showing signs of weak points causing it to start cracking again. Will request replacing again. Burner flame is extremely high on new orifice so will order conversion kit. ; rqstng P&A on 1 W10296933 (cooktop) and 4 WP3368921 (screw-torx)s and 1 WP74010783 (switch- ro) and 1 WPW10299787 (cnvrsn-kit)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER LG WM2501HWA Replaced drain pump and control. Corrected any leaks. Issue appears corrected. Advised customer to be proactive when looking for issues given the circumstances and age of unit.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Tested unit. Not filling with water. Found float not connected to switch assembly. Fixed float switch assembly. Good water to tub. No further issues. Tested to complete
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
VENTHOODS UNKNOWN UXT4230ADS1 Last trip found issue was in the switch and socket. Replaced both and still did the same. Customer explained he a led dimmer bulb in it. Explained that this unit should be using an incandescent bulb per manufacturer specs
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Unit has a bad control, need to replace but customer doesn’t want to go through with repair. Collected for service call."
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL n/a "Unit 309. Tested unit. Fresh food evap not going into defrost. All thermistors pass. Will need to replace control. Spoke with Pete, maintenance supervisor, will continue with repairs. ; ordrng 1 WPW10743957 (cntrl-elec)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MEDX655DW1 Issue is that the unit will not heat. Getting 240v at the wall but not at terminal block. Finding issue to be a faulty power cord. Customer needs to get with whoever installed it for a new power cord. No other issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Customer concerned about a missing screw on pump. Found image of pump from a parts website that indicted that there wasn’t supposed to be a screw there. Unit testing good at this point.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE104ESS2 Issue is that dishes aren’t coming out clean. Found F7E1 error code. Heater works well. Customer said she uses both detergent and booster. Asked customer to just use the detergent this week and we’ll check progress when I come back on Friday for the refrigerator. Collected SC fee on ticket #78267.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
COOKTOP GAS JENN-AIR JGC3530GS Verified a loose. Burner cap.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced co sole. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
DISHWASHER JENN-AIR JDB8200AWP1 Unit not draining. Found issue to be drain pump not functioning properly. Quoted 218.30 for P&L customer wants to proceed with repair. Ordering drain pump to resolve the issue. Collected Sc. ; ordrng 1 WPW10531320 (DRAIN PUMP)
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replaced tub. Checked for leaks. Unit is functioning as designed and no leaks detected.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Found unit not level, made adjustments on front wheels to help with the doors swinging open. Had compressor on for about 5 minutes was not able to recreate loud noise. We see if leveling helped noise."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF52PADM3 "Customer stated unit would trip breaker as soon as was started. Customer reset breaker. Tested unit, unit functioning properly and couldn’t get it to trip the breaker. Advised might need an electrician check that breaker. Collected priority Sc."
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDC465HW0 "Unit failed vent test, tested with duct attached and unit did not pass. Customer will need to have duct cleaned out. Del Webb has 1 year additional builder warranty."
Near San Antonio, TX 78233
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 Light now working. Installed new light assembly. No further issues. Tested to complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW1 "Installed new washplate, gearcase, and actuator. Replaced damaged cam. No issues during testing. Unit is working properly. Job complete. ; used 1 W10721967 (CAM) from stock"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW1 "Issue was that washer was moving on floor. Leveled washer, unit tested good. Also recommended non slip pads for washer feet because of the tile in the wash room."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Replaced drain pump and drain hose, unit is good to go."
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF320PADB3 "Checked dishwasher found unit not filling with water, found bad water valve replaced water valve checked operation unit working normal now ; used 1 wpw10327249 (VALVE INLET) from stock"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GW0 "Checked washer found unit leaking water and oil at gear case, replaced gearcase checked operation unit is working normal again"
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Customer stated that the issue is the unit will not dry the dishes. Could not enter the unit into diagnostics as the user interface buttons were all sticky. Ordering new user interface to resolve button issues and provided customer with proper use and care regarding rinse aid and set expectations for dishwasher operation and usage.; ordrng 1 W11302464 (console)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Water inlet valve was not connected to supply line properly. Tightened line and used wire tie to secure harness. Issue resolved. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Windcrest, TX 78239
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Verified failed icemaker and water tube. Also replacing ice bin. ; ordrng 1 W11185686 (ice-contnr) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found ice maker heater staying on pantry ui working correctly and E2 error code Called tech-line spoke to TJ SR 7728917074 ran tests he advised me to replace control in back. Ordered UI as well since this is what control ice maker functioning. Per tech line unplugged icemaker and taped it off will need to reconnect ice maker after repair need OTL.; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Verified water inlet supply lines were old and corroded. Advised customer to replace supply lines and I secured drain line. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Schertz, TX 78154
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found that the freezer was frosted just below the grill. The evaporator fan is not operating as designed and will need to be changed. Part ordered.; ordrng 1 67006338 (clip- fan) and 1 WPW10276647 (motor-evap)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM354ESS3 The parts were not sent with me today. I called our customer and explained to them that our office would contact them once the parts are in.; saved tckt
Near Schertz, TX 78154
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found temperatures perfect in the freezer and the fresh food section. There is a small amount of icing on the top of the freezer door and the top of the cabinet. Talked to Austin from Whirlpool Tech Line. I provided our company phone number and my email for an unrepairable situation as deemed by Austin. SR # 7728330660.
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the unit trickles water in at start of cycle. Errors F3E2 F8E1 F0E3 F2E1 revealed in diagnostics. Replaced with new water valve to resolve issues. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78251
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DC4 Customer said the unit runs fine just made a loud noise last tome he washed a comforter. No errors in diagnostics and unit passed all functions in the automatic test cycle. Could not duplicate noise in home. Unit testing good with no further issues at this time.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465W2 Complaint is unit not filling with enough water. Tested unit. No error codes. No issues during testing. Unit is working properly. Advised customer unit is high efficiency and uses less water than previous units. Performed customer instruct on proper use and care. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Issue is a frosted up evaporator in refrigerator compartment. Issue is a faulty defrost sensor. Ordering and returning on Friday. Collected all charges via check. Scheduling for Friday. Gate code is 2958.; ordrng 1 W10837236 (harns-wire)
Near San Antonio, TX 78204
Jesus C.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Tested unit. No heating. Found door switch fell off of cam assembly. Reinstalled door switch. Unit is heating. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 Tested unit. No power from control. Will need to replace control. ; ordrng 1 W11432568
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Bottom panel of unit popped off. Reinstalled panel. No further issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is that the unit is no longer agitating and is making a grinding noise. Ran unit through automatic test and verified issue. Will need to replace drive motor assembly. Covered under 10 year warranty. Ordering motor assembly parts. Collected service fee, quoted labor.; ordrng 1 W10567155 (screw) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11027980 (screw)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Tested dryer. Could not duplicate issue. Unit ran continuously for 20 minutes. Unit Is Working Properly at this time. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced all parts. Screw broke off inside of new separator. Will need to reorder.; ordrng 1 W11423781 (SEPARATOR )
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/01/2020
RANGE FRGIDAIRE FFEH3054USA Unit had no power. Checked voltage going to unit. No voltage going to unit found issue to be breaker was tripped. Reset breaker to resolve the issue. Unit testing good now. Advised to have an electrician check out the breaker. Collected priority Sc.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Customer states that the unit is still tripping the breaker. Says it worked for about 24 hours. Then the issue happened again. Reset breaker and checked out unit. Unit stayed powered on while in home. Customer states unit is on a dedicated circuit and nothing else is powered in the kitchen through that circuit. Checked out compressor and found overload to be faulty.; ordrng 1 DA34-00004D (OVERLOAD )
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED560LHW0 Unit making loud noise. Finding issue to be a faulty motor. Ordering motor and blower wheel to resolve the issue. Motor and blower wheel on b/o; ordrng 1 W11234001 (MOTOR) and 1 W11327190 (BLOWER WHEEL)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer states someone has already come to fix the unit. Drain hose was not installed correctly.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE334GPS Last trip found faulty UI and control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Ice maker freezing up. Calling Samsung techline for kit part number for ice maker issue. Tech support gave me part number DA82-02675A. Reference number 7003972012; rqstng P&A on 1 DA82-02675A (ICE MAKER KIT)
Near , TX 78015
Douglas H.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last trip found faulty interlock harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Checked dishwasher found dishwasher upper rack track broken ordered; ordrng 1 W11192640 (TRACK ASSEMBLY )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR GE PYE22PSHBSS Customer stated unit will leak from freezer every few days. Inspected unit found drain line clogged causing issue. Cleared clog and defrosted drain port. Unit functioning as designed now. Collected Sc.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW4 "F3e2 inlet temp fault, f8e1 LF error, f0e4 spin limited by water temp. Finding issue to be FA water valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78247
Steven G.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Checked wine cooler found low on freon added dye drier and vacuumed and charged unit will be back in a week to look for leak ; schdld next appmnt for 10/6 TUE !
Near San Antonio, TX 78233
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found freezer iced up put into defrost compressor kept running even when turned off, dethawed ice and replaced bad control board checked operation unit working normal now ; used 1 WPW10503278 (CONTROL) from stock"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Our customer was conducting a walk through with the home owner and while heating the oven the unit cut off at 275 degrees F and displayed the F8E0 error code. Unit has multiple F8 E0 low fan speed under speed error codes. Cleared error codes and rebooted. Ran component activation for both the low and high fan. Preheated oven to 350 degrees F. It reached temperature without cutting off. Checked for error codes and received none. Checked broil element and it is functioning as designed. Ordering ACU and blower as a contingency. If no error codes resurface by return visit I will return to vendor.; ordrng 1 W11248652 (blower) and 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78232
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS2 "Customer had a filter installed that didn’t remove calcium, customer got a different filter I installed it, she will call back if problem is still present"
Near Selma, TX 78154
Shawn W.
Job Details: 10/01/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Replaced all parts. Middle grate is a lot better but still off just a bit. We will wait to see if it settles with heat and pressure. Unit fully operational.
Near San Antonio, TX 78230
Steven G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 "Checked refrigerator found refrigerator display flashing 50 for refrigerator section cleared control and ran diagnostics everything passed temps in refrigerator 39 and freezer 0, talked to Butch at Tech-Line SR7728926822 he advised that is was a glitch since everything is working properly, customer to watch and call if any problems"
Near San Antonio, TX 78224
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW "Checked refrigerator after adding dye drier found leak in condenser, replaced condenser vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Spoke with builder, he is paying for repair and parts. Need front panel for unit. ; ordrng 1 WPW10274902 (panel)"
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Issue was an iced up evaporator. Defrosted unit and replaced defrost thermistor. Unit now cools well.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Customer complaint is that the unit is not cooling. Verified issue. Evaporator is frozen. Will need harness; ordrng 1 W11405276 (HARNESS )
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Temperatures were good on arrival. Replaced control board. Unit fully operational.
Near San Antonio, TX 78251
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse, tested to complete l unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WGD49STBW2 Replaced control panel and side panels. Unit is good to go
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer stated the unit stopped making ice and cooling. Found issue to be caused by non-running compressor. Amp draw a .64, ordering inverter box to resolve issue.; ordrng 1 W11087200 (invrtr-box)"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR FRGIDAIRE FFSS2614QS4A Installed new dampener. No issues during testing. Collected payment for service. Job complete.
Near San Antonio, TX 78212
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KSSC48FTS04 Rechecked diagnosis found bad inverter board.
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit wobbles and turns off and will not complete cycles during usage. Unit was not plugged in on arrival. Drain pump for water sensor engaged when the unit was plugged into the wall. No errors found in diagnostics. Ran manual test for spin at high speed and unit is functioning as designed. Reviewed use and care as well as proper loading techniques to alleviate balancing issues in the future. Unit functioning as designed with no further issues at this time.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0HV1 Customer stated that the RF burner does not light and the RR burner flames out at low setting. All electrodes are firing properly and the burners are not blocked with the green. Ordering assembly for burner to resolve issue.; ordrng 1 W10474162 (holder-orf) and 1 W10836764 (holder-orf)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Called tech line spoke to JK. SR7728925450 Will need a new evap fan motor. Ordering parts to resolve issue. ; ordrng 1 W11033168 (harns-wire)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive motor, actuator, and gearcase. Tested to complete. Unit is good to go."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Verified micro switch is at fault. ; ordrng 1 W11087492 (switch)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPSP0 Unfortunely the LED module replacement did not resolve the issue. I contacted Bryan SR# 7728923186 who informed me the led is failed somewhere else. Sure enough it was a faulty module under icemaker at. rear. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced blower. Issue resolved.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
WASHER AMANA NTW4516FW1 Tested washer. Not shifting. Will need to replace actuator. ; ordrng 1 W10913953 (actuator)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 Verified dispenser is at fault but customer declined repair due to cost. Collected service fee.
Near Pleasanton, TX 78064
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Installed new UI. No issues during testing. Tested to complete.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked doors found that RC door sticks out more than FC door. Door is sealing not functional failure Advised customer of,30 day cosmetic warranty this is not affecting any component functions and unit level unit operating as designed."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Sound is coming from the damper control, customer is locating delivery date receipt to see if it still within warranty. Customer said she will call Whirlpool to try covering repair. Going to wait on repair. ; O-emld tckt"
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHS Customer is still trying to figure out warranty information. Close ticket
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF22M9581SG/AA Ice buildup one ice room. Called tech line. Will need to order service kit for issue. DA82-02706A.Reference 7003971938. ; ordrng 1 DA82-02706A
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was a bad separator. Replaced part unit tested good. Customer also had leaking issue. Found refrigerator evaporator drain frozen over. Cleared blockage, unit now drains well. Informed customer that if issue returns we’d have to replace the evaporator drip pan. Customer will monitor situation. Collected SC+P+L."
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0HB1 "F1E0 stored in unit, will need control board. ; ordrng 1 W11317846 (cntrl-elec)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KFIS29BBMS02 Verified issue was a block IF transmitter. Collected service fee.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced console. Assisted in WiFi and app set up. Issue resolved.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE234GPS0 Found latch on tub missing locking tabs. Ordered new latch. Rescheduling Monday.; ordrng 1 WPW10544004 (LATCH)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 Customer stated that he unit will not produce ice. Icemaker full test was successful. Found issue to be faulty icemaker. Swapped out with new parts and unit is testing good now. Collected service call parts and labor.
Near San Antonio, TX 78209
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WGD9620HW0 "Found that i was dispatch on washer dryer is issue not washer. Called CXC spoke to Melinda to get info changed to dryer new authorization number is WSMFASMAPL1 new dispatch number SWPN9214FA98-1 found wifi not connected properly to,app no SAID number, ran diagnostics unable to select fault codes. Needs new board and UI sent info to AE to update new dispatch for dryer.; ordrng 1 W11390031 (CONTROL ) and 1 W11408171 (DOOR UI)"
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG505M0BS3 "Need to reschedule, do not have part in bin. Not on my bin pull sheet either. Rescheduled for Friday. ; schdld next appmnt for 10/2 FRI !"