Near San Antonio, TX 78250
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Freezer temp at 19, refrigerator at 60 degrees. Calling techline due to reoccurring issues. Spoke with Andrew had me give pressures during step 4. Stated based on pressure reading unit has a restriction. Stated to f"
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Replaced refrigerator doors, nameplate and air diffuser. Issue resolved."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 Complaint of noisy operation. Ran diagnostics testing to isolate the noise customer had a recording of. Couldn’t replaicate the noise but the compressor didn’t have normal noise when starting up. Ordering compressor to resolve the issue. ; ordrng 1 W10276644 (COMPRESSOR )
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Last trip found faulty electronic control and UI console . Replaced both to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point."
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW Working device was sent. Reordering. ; ordrng 1 W11236854 (contrl-box)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Last trip found faulty console and control. Replaced console and tested unit. Unit functioning as designed now. Control not needed. No further issues at this point.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DRYER SAMSUNG DV45H7000EW/A2 Utilized Samsung Tech Line to help with the diagnosis. We discovered that the Idler pulley for the belt on the drum had broken. When the belt is off the pulley it forces the pulley to make contact with a switch to close down the circuit to the motor preventing internal damage to the other unit components. This idler pulley needs to be replaced. I found that two of the support rollers (1 in the back and 1 in the front were binding. Our customer has decided to change all 4 rollers as a maintenance repair. Parts ordered. The Samsung rollers are a little cost prohibitive so I’ve asked our parts department to see if they can locate a dryer kit at a lower cost.; ordrng 2 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER)s and 1 DC93-00634A (ASSY MOTOR PARTS;27' DRYER)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Checked dishwasher found unit not hooked up drain hose, water line and power cord where under dishwasher, attached everything ran dishwasher unit is working properly now"
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 On further inspection and reassembly the icemaker arm was not incorrect position. Unit functioning normally at this time with no further issues.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Replaced control board, found fan hitting insulation tape. Unit good to go."
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE535S0JZ0 "Unit has a lot of physical damage. Found console, cooktop, handle and door trim to be damaged. Requesting authorization as is over the initial authorization limit. ; rqstng P&A on 1 W11156895 (COOKTOP ) and 1 W11158166 (CONSOLE) and 1 W11449263 (TRIM) and 1 W11449263 (HANDLE)"
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0JS0 "Checked range when heating oven found cycling real fast and not getting out of preheat found drip mat on oven floor covering holes for heat to get to thermistor, removed mat oven started to heat properly advised to cut mat down so not to cover vent holes, oven is working normal"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Replaced motor and belt to resolve noise. Calibrated unit and ran auto testing to ensure proper functionality. Unit functioning as designed now with normal noise. No further issues at this point.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Installed new blower. No further issues. Tested to complete.
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found fill tube iced up cleared unit is filling properly now, customer complaint is that they find refrigerator off and not running they have unplug unit and plug back in, both control boards have been replaced and outlet and breaker have been replaced and issue still happens talked to tech line he advised to get a new freezer door customer said that’s to much money and will call Whirlpool to see if they would help, if we get an authorization order LW11026425 freezer door"
Near Boerne, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404ESS3 Issue is that dishwasher is not operational and is leaking. Finding issue to be a faulty control board. Based on error codes I’m also ordering a motor and valve. Also noticed rust on the tub and I believe the leak is coming from there as well. Ordering all parts needed. Customer not happy that new unit is not working at all. Wants a new unit. Parts are PSP.; ordrng 1 W10681512 (tub-dishwr) and 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor) and 1 W11175771 (valve-inlt) and 1 W11341628 (CONTROL)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW0 "Installed new gearcase, basket, and agitator. No issues during testing. Tested to complete."
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Was at customers house yesterday called customer to confirm service needed on 3CX was advised unit not leaking working as it should. This was error in system double booking call. Job complete as of yesterday.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Freezer door had a dent. Replaced freezer door to resolve the issue. Customer approved of the repair. No further issues at this point.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Issue is that kick plate came off and was wedged between door and tub. Also not draining. Reinstalled kick plate, that is now good. Called techline for draining issue (SR: 7728898667). Customer states draining issue is intermittent, techline believes that unit might not be finishing the cycle. Either a bad control or the upper racks are forcing door open. Asked customer to record the control panel next time the issue happens. Customer states that she doesn’t want to spend more money on issue and would like a refund for previous repair. Letting manager AE know of situation."
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 "Checked refrigerator found dispenser ice maker door flap broken, replaced with ice door kit checked operation unit working normal now ; used 1 8201756 (ICE DOOR KIT) from stock"
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
RANGE AMANA ACR4303MFB4 "Installed new glass, trim, and handle. No further issues. Job complete."
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW72HEDW0 "Checked washer found water leaking from tub bellow, replaced bellow checked operation unit is working normal now"
Near San Antonio, TX 78259
S. L.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Removed terminal block installed new block and wire kit installed new power cord correctly to 4 wire outlet tested all operations normal.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Checked dryer found noise in spin removed front and found a safety pin in felt bearing removed checked operation unit is working normal now
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced freezer led for unit. All lights working now.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL CAE2795FQ0 Called tech line spoke Dustin. SR7728897214 tested capacitor and it checks out. Recommends swapping out control board to resolve issue. ; ordrng 1 W11188527 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a faulty control board not sending voltage to the 3 way valve. Replaced control, 3 way valve actuated immediately. Unit tested good. Collected SC+P+L."
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL n/a Front office management stated Maintenance not needed
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Removed UI replaced UI and icemaker tested unit harvested no errors
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE505W0JZ0 Installed new switch and element. No further issues. Tested to complete.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW6600SW2 "Checked washer found unit vibrating and walking, found bad suspension rods, replaced kit checked operation unit working normal now"
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 The ice maker is working. The complaint is low ice production. On service test 16 I found that the RC door switch is showing open when it is closed. This is the same for the FC door as well. I called Tech Line. When checking the VAC at the P1 and P2 connector we were able to reset the relay and now the door switches are working. We will monitor the Ice production and if the production continues to stay low we will need to replace the control board. W10843055 SR# 7728899415
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Previous visit found a faulty thermal fuse in addition to other components. After swapping all components unit is still not heating. Tested the terminal block and it is no longer receiving 240 V. Customer will need to provide electrician.
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8040DW4 Removed console replaced inlet valve tested for leaks no leaks. Ran test and calibrated all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced control and console, blower fan is working as designed. Having trouble connecting to WiFi. Need to order console again. Signal harness is PSP item. ; ordrng 1 W11225365 (harns-wire) and 1 W11297709 (console)"
Near Bigfoot, TX 78005
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 Installed new hinges. No further issues. Tested to complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Checked wiring on top of door. Replaced panel UI on left hand door. Still no display. The customer was having problems with ice maker as well. Call Sterling 0 VDC to sparse UI. We checked the Lost contact with Sterling. I called back and spoke with TJ. We checked the DC voltage at the cabinet top left for the same line leading to the sparse UI and we were getting 0 VDC. When I unplugged and plugged back in the front dispenser UI. Everything came on. TJ advised me to check the connections at the Orion board. I Tested ice maker and it is not operating and will need to be replaced. Part ordered.; ordrng 1 W11115534 (icemaker)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBFN402EPA01 Need to order and replaced filter housing. ; ordrng 1 WPW10121140 (housing)
Near Pleasanton, TX 78064
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KBFS25EWBL9 Removed evaporator cover replaced harness and tested heater heater good removed rear panel and replaced control tested all operations normal.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DC3 "Checked washer found unit not going into diagnostics, and some cycles not responding replaced UI and control checked operation unit working normal now"
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Spoke to customer he said he wont be available today set appointment for Monday.; schdld next appmnt for 9/28 MON !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "7728902814 file number, Steve was not any help from tech line. Thawed out unit and made sure evap was pushed back all the way. Customer will monitor unit, checked 3 way valve, unit is is 8 hour timing for defrost."
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures were fine talked. I installed the new control board and found that the sub steps for test 3 were still not available. I switched from the Service Manual to the Tech Sheet and found that there is no sub step to step 3. Both evaporator fans turn in and that is it. I called Whirlpool Tech Line and talked to TJ. He explained to me that these fans run about 98 % of the time. He referred me to the Owners Manual page 14 it explains that the unit is designed to sound like it is running to much. SR #7728903072. Unit is fully operational.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHENAID KFED500ESS03 Found large chip in front right burner that appears as impact from there crack goes across to rear left burner snapped photos advised customer that will probably be denied. Due to not being able to prove that this is not impact crack. Requesting OTL and autho on cracked glass top.; rqstng P&A on 1 W10780927 (cooktop)
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JUIFX15HX00 Found unit has bad filter not getting water. Checked evaporator and condenser these are good water valve working pumps working Advised customer to get new filter. Install instruct.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MED5630HC Customer complaint is no heat on dryer. Finding issue to be a faulty heating element. Ordering and returning on Tuesday.; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Replaced control board. Ran calibration. Unit fully operational.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Customer stated the issue was that the door does not fastened and stay closed. Door will need a new cats in order to function properly. Ordering parts to resolve issue.; ordrng 1 WP3389441 (catch)
Near San Antonio, TX 78256
Tommy B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the unit is not heating and also there is a weird noise about 28 minutes before end of express cycle. F8E2 in diagnostics. Ordering user interface which is partially not working and the water inlet. ; ordrng 1 W11407411 (WATER INLET) and 1 W11416458 (Ui)
Near San Antonio, TX 78250
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW "Customer complaint is a burnt rubber smell. Customer states that it has gotten better since the last tech was here, I could not smell it. Checked between tubs and under washer, everything seemed fine. Ran a few diagnostics cycles and could not replicate smell. What I think probably happened was plumbing work in the neighborhood passed on some stinky water that lingered in unit. Everything seems fine now though."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Board will not go into diagnostics mode, with freezing issues would need to replace bad control. Quoted 360.47. ; rqstng P&A on 1 W11436574 (CONTROL BOARD )"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is unit not producing ice. Tested unit. Found is maker motor is stuck. Will not harvest. Replaced ice maker assembly. Ice maker now running harvest cycle. Good water to ice maker. No further issues. Collected payment for repairs. Job complete.
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL MVWC565FW2 Customer stated that the unit is just not working. No leaking issue. Unit was unplugged on arrival. Plugged it in and drain pump engaged for 5 minutes and shit off. No errors in diagnostics and unit passed all functions during automatic test cycle. No further issues at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found cabinet was fine back cover was dented, removed back panel and straightened out checked operation everything is working normal now"
Near San Antonio, TX 78240
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HW0 "Changed out water valves, customer is going to run a full load and call if issue remains. If so will need W11322905 and W11316246."
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Defrosted unit replaced harness and fan reassembled tested no noise defrost working.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Previous visit found faulty diffuser and thermistor. Swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
WASHER SAMSUNG WA52J8700AP/A2 Found mems sensor error code and unresponsive UI tested dc power to MEM sensor in spin 5vdc unable to access service mode due to UI advised customer that UI will have to be changed then can further diagnose to see if MEM sensor is faulty since error code points to that.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customers closing date was June 4, 2020. Customer will get with builder to see if builder will take financial responsibility for out of cosmetic warranty. ; saved tckt"
Near Castroville, TX 78009
Justin
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM704ESS0 Spoke with customer about repair and they decided to not replace the dispenser. Charging for service call.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Swapped out control to resolve light functioning issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Customer stated the issue is that the unit is not dispensing water and also has stopped producing ice. Found issue to be a faulty water inlet valve. Ordering new parts to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Unit not cooling. Ran pressure test. Found low side pressure in a vacuum and high side pressure around 90 psi. These pressures indicate a leak in the SS. Ordering both evaporators, likely culprit is in the refrigerator EVAP. SS P&L still under KA limited part warranty. ; ordrng 1 W11116006 (REFRIGERATOR EVAP ) and 1 WPW10608485 (FREEZER EVAP)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Door catch swap did not solve the issue. The front panel is bowed in such a way that the door does not close properly. Ordering front panel to resolve issue.; ordrng 1 WPW10459661 (panel)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL MRT118FFFM01 Last trip found faulty control. Replaced control. Unit kicked right on. Began cooling immediately. Advised of 24 wait period to properly cool. No further issues at this point.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found unit not cooling and compressor noisy and very hot, replaced compressor and dye drier vacuumed and charged unit everything is working normal now"
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Found lid lock stuck in lock position removed top verified control working no error codes. Removed lid lock replaced with truck stock lock ran calibration and tested all operations normal.; used 1 W11307244 (LATCH) from stock
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 Spoke to customer he said service not needed and cancelled.
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed top in RC replaced heater and valve replaced top drawer in FC tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Removed evaporator cover replaced fan reassembled tested all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Last trip found evaporator restricted. Replaced EVAP to resolve the issue unit began cooling immediately upon testing. No further issues at this point. Advised 24-48 hour period to allow unit to cool properly. SS P&L still under limited part warranty.
Near San Antonio, TX 78223
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found FC led not working used truck stock replaced LED then replaced icemaker tested after plugging in no errors all operations normal.; used 1 W10695459 (MODULE) from stock
Near Elmendorf, TX 78112
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced failed burner which i moved to Rear right. Tested all operations normal.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Could not remove the light module entirely. Rescheduled for Techline recommendation. ; saved tckt
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW1 "Customer stated that the unit will not wash. Diagnostic revealed error codes F2E1 F9E1 F8E1. Swapped out water valve to resolve issues. Automatic test cycle was good, no further issues at this time"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Customer stated the unit provided error F0E4 which was o oh error in diagnostics. Customer did get a new water heater on 9/27. Will need a new water valve if issue persists. No further issues at this time. Customer states that the unit is fully functional except for the error code. Yes to survey.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Customer states that the unit has lost ice production in both compartments along with rising temperatures. Found frost accumulated on the top row only of the evaporator. Spoke to DH and he believes it to be a restriction in the system. Ordering UV dryer and rescheduling as SS.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
WASHER MAYTAG MHW5630HC0 "Cannot removed stator from old tub, will need stator, rotor, and both screws. ; ordrng 1 W11314361 (rotor) and 1 W11314657 (screw) and 1 W11314661 (screw) and 1 W11354541 (STATOR )"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue is the unit is not drying clothes by the end of the cycle. Customer states they are using the timed cycle and not the sensor cycle. The unit is heating and has motion as well as airflow. The unit is tested good with no further issues at this time. Recommended to customer to try using the sensor cycle for improved results.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer stated BSU that the unit is not turning. Found issue to be caused by a broken belt in the dryer. Ordering parts to resolve issue; ordrng 1 3394652 (belt!dryer)
Near , TX 78015
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Previous visit found broken spray arm. This visit swapped out with a new spray arm to resolve issue. No further issues at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator customer said water dripping in refrigerator section and frost buildup in freezer, found doors not sealing properly because refrigerator is leaning forward, adjusted front legs to level unit doors are closing properly now"
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Tested unit. Not reading water level correctly. Will need to replace control and recirculating pump. Unit will also need to be deep cleaned. Large buildup of hard water deposits. Warranty will not cover cleaning. Estimate for cleaning is 120 plus cost of cleaning solution. ; ordrng 1 W11034363 (cntrl-elec) and 1 W11179302 (aff ice ma) and 1 W11325175
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465HW2 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 "Replaced blower and thermostat. Unit heating as designed, raised calibration up plus 5."
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW3 Tested washer. Unit not draining. Found bad pump. Replaced pump. No further issues. Tested to complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed new ice maker. No issues during testing. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MHW6630HW1 Tested unit. Found leak coming from dispenser during softener dispense. Will need to replace dispenser assembly. Good seals on doors. No other leaks. ; ordrng 1 W11465533
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Issue is a frozen evaporator. Ordering a new wire harness with defrost bimetal to resolve issue. Unit # is 1334 and gate code is 1979 .; ordrng 1 W10913629 (harns-wire)
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 Installed new modules. No further issues. Tested to complete.
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Tested unit although i heard noise when i was service washer a few weeks ago could not duplicate noise. Did find slightly noisy valve on ice maker fill. Replaced valve advised customer to get new filter and monitor unit all operations normal at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Checked microwave found mounting screw stripped and hit control board and shorted cord, replaced power cord and cover checked operation everything is working normal now"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Our customer had a situation in which the u it was not draining and then it would continue to beep then display error code F8E4 inlet water. When I turned the water off the beeping stopped. This unit appears to have a water fill problem and appears to be a problem with the float switch. I found that the drain hose was not looped up. I fixed this and used a zip tie from my truck stock. WPW10339879. Parts needed have been ordered.; ordrng 1 W11170267 (SCREW BLACK) and 1 W11255994 (FLOAT SWITCH) and 1 W11397505 (FUSE IN LINE) and 1 W11410066 (CONTROL) and 1 W11416362 (PUMP AND MOTOR) and 1 W11434044 (FILL VALVE), used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78255
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 "Customer complaint was a clicking noise coming from washer. Found valve error codes and a bad hot valve. Could not replicate clicking noise. Due to error codes and non operational hot valve, I believe the valve is the source of the clicking. Replaced valve from truck stock, unit tested good.; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 "Found that the temperatures were at 47, 59, 66 degrees F. I found the evaporator area frozen up. I defrosted the evaporator. The compressor is very hot but does not seem to be kicking in. It kicked in after about 7 minutes. The start relay is good. The compressor had 18.6 ohms from common to run and 17.8 ohms from common to start. They should each be at 15 ohms Start to run had 35 ohms. It should be 30 ohms. The defrost heater is reading 143 ohms which is within the 10 % tolerance.Bi-metal is good. I called Whirlpool Tech Line and spoke with Kathy. I also called SG. After explaining it we narrowed it down to the defrost timer. This will need to be replaced.