Near Saint Hedwig, TX 78152
Steven G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Checked refrigerator found crack in ice maker water fitting, replaced checked operation unit is filling normal everything is good to go."
Near Atascosa, TX 78002
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW1 Customer complaint is that unit vibrates and will not run cycle. Tested unit. No stored error codes. Ran diagnostics testing. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced control board, UI and deli control board. Tested unit and the RC door was still not indicating and the deli control board was still not operating. Replaced the harness and the light module. Deli control is now operational, the right door indicator is working and the freezer light is now working. No unit or ice maker error codes in diagnostics. Unit is fully operational and the ice maker is working and full of ice."
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5100HW Tested dryer. Good heat. Good airflow. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78216
Jim G.
Job Details: 09/17/2020
RANGE JENNAIR CVG2420W Verified fan switch. Replaced part. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced 2 LED lights, unit is good to go."
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced scratched door for deli drawer. Unit is good to go.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 09/17/2020
DRYER MAYTAG MED6230HW1 Replaced seal and blower wheel due to crack after replacement tested dryer no issues. Working as designed. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW0 "Checked washer found tub hub worn out ordered, Hub is 36.57 plus labor 80.00 plus tax.; ordrng 1 W10528947 (hub)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
DRYER WHIRLPOOL GEW9250PW0 Replaced element fuse and cut off tested dryer no issues unit is working as designed collected remaining balance. Job complete.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "How to swapping out consul and control, experienced same problem as before. Ordering wiring harness to resolve issue.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced left side fridge door. Unit good to go.
Near Selma, TX 78154
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28K9070S/AA Found that the temperatures in the fresh food section are high in the mid 40s to mid 50s. And the ice maker is freezing up. We will need to install the new ice maker kit as well as replace the evaporator fan motor.; rqstng P&A on 1 DA31-00287B (EVAPORATOR FAN)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated ice maker not getting water. Tested ice maker to find unit is functioning as designed. No further issues at this point.
Near , TX 78015
Douglas H.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Unit screen went blank and resets itself for time and date. Upon arrival found console fully functional, checked for errors found f6e0 UI lost communication. This unit is oow, explained to customer would need to collect a Sc, customer became agitated and stated builder was supposed to call in for the repair back in January. Advised that based on the dates I have listed it is oow. Explained that would attempt to get the repair covered by Whirlpool but made no guarantee. Sent to AE to see about coverage. ; saved tckt"
Near San Antonio, TX 78217
Jim G.
Job Details: 09/17/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Verified UI control is faulty. ; ordrng 1 WPW10312207 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced evap fan for ice box, both gaskets and adapter. Unit is good to go."
Near Cibolo, TX 78108
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28R7351SG/AA Ice maker is working but freezing up and leaking water. Unit will need a new ice maker as well as leveling and sealing around the cabinet. Part ordered.; ordrng 1 DA97-15217B (ICE MAKER ASSEMBLY)
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Use a rack adjuster kit to update the unit. Unit tested good with no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW3 Swapped out entire gear case assembly as the unit blew oil on the last one. Ran calibration and automatic test cycle. Unit will not spin the basket. Bad rotor causing the issue. Ordering new part. ; ordrng 1 W11260238 (rotor)
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7500GC2 Replaced gearcase and clutch with correct tool. Issue resolved.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF263BEAESR/AA Checked refrigerator found refrigerator ice maker not working ordering ice maker kit to resolve issue. Found door bins cracked at clear plastic to bottom portion ordering bins to resolve issue. ; rqstng P&A on 1 DA82-02697A (ICE MAKER KIT) and 2 DA97-12650A (DOOR BIN)s
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER AMANA NFW5800HW0 Unit blocked in by store stock. Will reschedule. ; schdld next appmnt for 9/16 WED !
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW6120HW0 I did verify errors on the history but no issue in terms of the actual function of the machine. Reset computer. Advised customer to limit use of detergent as the suds detection error code was present.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Checked refrigerator found air diffuser not closing when set to highest temp setting ordering diffuser to resolve issue.; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced damaged spray arm for unit.
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced icemaker, front cover was replaced as well."
Near San Antonio, TX 78258
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 "Called tech line spoke to Austin. Based on tests to the control board, determined that we need a new evaporator fan motor and primary control.SR7728515543; ordrng 1 W11212356 (motor-evap) and 1 WPW10427079 (cntrl-elec)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MHW5500FW1 Customer stated the issue was that the unit is locked and the drain comes on. Found issue to be the automatic drain cycle which is a result of an F3E1 error code. After seven minutes and 38 seconds the unit powered back on and ran automatic test cycle. Unit tested good now
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Customer issue was a leaking dispenser. Issue caused by frozen fill tube and slow closing dispenser door. Defrosted fill tube. Informed customer that the only real solution is replacing the door. This should temporarily work however. Now just waiting on the door. ; saved tckt
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Need to replace evap fan motor and thermistor, also will order gum sealer for drip tray inside fridge. Quoted 346.29 for repair. ; ordrng 1 4318168 (sealer-thrm)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Last visit found a faulty control. This visit swapped out with new control to resolve issues. Unit testing good at this time.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/17/2020
OVEN ELECTRIC (S MAYTAG MEW5530AAB Unit shows F9 error door latch error. Door latch also attempts to actuate while not using door latch. Unit would need new door latch. Advised customer that the part has been discontinued. Gave part number to customer so he can attempt to locate the part. If he can locate part he will call us back to install. Collected Sc. No further service at this point until customer calls back if/can locate part.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Unit only dispensing crushed ice. Finding issue to be solenoid to be ceased into place. Ordering auger assembly to resolve the issue. Scheduling for customer availability. ; ordrng 1 DA97-12540G (AUGER ASSEMBLY)
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW Tested washer. No stored error codes. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MHW4200BW0 Duplicate ticket.
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced evaporator cover and ensured proper placement of thermistor. Issue resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer stated that the unit is not producing ice. Found issue to be caused by frozen fill tube. Ordering fill tube it can’t be removed without damaging it and also the water valve to resolve icemaker issues. ; ordrng 1 W11043013 (valve) and 1 W11415785 (FILL TUBE )
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Replaced housing and housing for unit, ran diagnostics all test passed. Did not see leak"
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2020
RANGE WHIRLPOOL KGCU463VSS01 Last trip found faulty valve. Replaced valve to resolve the issue. Unit testing good. Customer paid in full last trip.
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Verified issue at the refrigerator evaporator fan is not functional. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE535S0JZ0 Replaced trim and panel. No further issues. Tested to complete.
Near Castroville, TX 78009
Douglas H.
Job Details: 09/17/2020
FREEZER MAYTAG MZF34X16DW04 "Last tech found leak at dryer. Confirmed diagnosis. Replaced dryer. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found bad control board on washer unit did not switch settings ordering control board to resolve issue. Spoke to customer about issue will contact if wants to be continue service. Collected service call fee. ; rqstng P&A on 1 W11294803 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/17/2020
DRYER MAYTAG MEDB835DW4 "Opened top to find that the packing foam had melted onto it. Tried to remove but could not do so without damaging lid. Ordering new one to resolve issue.; ordrng 1 350930 (spray,white) and 1 72017 (touchup wht) and 1 W11227373 (top)"
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Replaced housing and housing for unit, ran diagnostics all test passed. Did not see leak"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4850HW1 Checked washer found lid lock not unlocking unplugged washer for 5 minutes reseated lid lock connector tested washer unlocked ran test but did not spin found bad gearcase ordering gearcase to resolve issue.customer doe not want repair customer wants unit replaced. ; ordrng 1 W10870912 (gearcase)
Near San Antonio, TX 78222
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Tested unit. Found bad water head. Picked up new reservoir with head from APC. Installed new head. No further issues. Tested to complete. ; pckd up 1 W11346622
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced adapter per tech lines request due to ice build up on freezer door, door still had gap on liner forming improper seal returning Monday to inspect for leaks.; schdld next appmnt for 9/14 MON !"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW0 "Checked washer found leak coming from front left side of washer necked gearcase, drain pump and valve for leaks none found. Found small crack on tub ordering tub to resolve issue.drawer cracked leaking soap.; ordrng 1 W10512161 (tub asm) and 1 W10794835 (drawer)"
Near , TX 78624
Colton B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF22NPEDBSR "Previous tech diagnosed a bad ice maker and bin. Replaced both, unit tested good."
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer has been experiencing leaking mainly on the left side when they open the deli drawer. Recently ice shot out the chute when they opened the door. I noticed that the ice is melted at the top of the ice bin. Temperatures are fine in the fresh food section as well the deli drawers and the freezer. Found that there is a whole ice sheet under the deli drawers, likely coming from the evaporator or the evaporator drain. I removed the extension drain to ensure there was no ice or objects blocking the drain hoses from the evaporators. The hose from the freezer evaporator was clear. However, when probing through the refrigerator port I discovered that the fresh food section evaporator port had a collapsed drain hose in the cabinet. Called Tech Line to document this unfortunate situation. It is determined to be unrepairable by Whirlpool standards. SR #7728789915. I provided the SR number to our customer for reference with Whirlpool/Kitchen Aid. I
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
RANGE JENN-AIR PRG4810NP I verified left front burn was not igniting. Burner head and ignitor are faulty. ; ordrng 1 73001275 (burnr-head) and 1 WP73001283 (clip)
Near San Antonio, TX 78233
Jim G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Verified issue at the coupler for the water dispenser. Repositioned line and secured with wire tie. ; used 1 WP8567668 (WIRE TIE ) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Verified e5 error and ice caught I the ice chute. Cleared obstructions and reset unit to counter error message. Issue resolved. Used wire tie to secure harness. ; ordrng 1 WP8567668 (tie-wire)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced main control, right side fridge light switch, LED board and UI were replaced as well."
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced evap fan for ice box, both gaskets and adapter. Unit is good to go."
Near San Antonio, TX 78214
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MHW4200BW0 Tested unit. F9e1 error code. Drain pump not running properly. Will need to replace pump. ; ordrng 1 WPW10391443 (pump-water)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 Checked washer found broken lid lock ordering lid lock to resolve issue. Lid lock did not lock in manual testing control board lights not powering on ordering control board to resolve issue.; ordrng 1 W10682535 (latch) and 1 W11101488 (cntrl-elec)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Diagnostics is showing F6E0. Ran tests in service manual which indicated this unit does indeed need a new console. Part ordered. ; ordrng 1 W11428578 (CONSOLE)
Near San Antonio, TX 78250
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Unit still not cooling adequately. Finding freezer EVAP formed restriction again. Ordering both evaporators to resolve the issue. Ordering refrigerator EVAP per service pointer for this issue. Going to replace both at the same time. Refrigerator EVAP on b/o. ; ordrng 1 W10917531 (REFRIGERATOR EVAP ) and 1 WPW10608485 (FREEZER EVAP)
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE550S0HZ1 Last visit found burned out wiring harness. Replaced with new harness to resolve left front burner issues. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
RANGE WHIRLPOOL KSEG700ESS0 Parts do not match. Pics in quick pics for identification. ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
DRYER AMANA NED5800HW0 Replaced control and thermostat. Tested to complete. Unit is good to go.
Near San Antonio, TX 78231
Jim G.
Job Details: 09/17/2020
DRYER AMANA NED4655EW1 Replaced dryer kit.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "How to swapping out consul and control, experienced same problem as before. Ordering wiring harness to resolve issue.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Right side bracket was broken, had to replace with truck stock. Unit is good to go. ; used 1 WP8269145 (BRACKET-MTG) from stock"
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "How to swapping out consul and control, experienced same problem as before. Ordering wiring harness to resolve issue.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near Selma, TX 78154
S. L.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Found drain pump impeller seized causing slow to no draining. Checked found drain error code. Removed lower,panel found impeller loose on pump replaced pump ran test cycle no leaks all operations normal."
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
DISHWASHER SAMSUNG DW80J7550UG Customer called in to proceed with repair. Ordering parts needed. P&L needed to collect on return visit. ; ordrng 1 DD92-00042B (UI PANEL) and 1 DD92-00043C (ELECTRONIC CONTROL )
Near San Antonio, TX 78253
Richard G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Replaced icemaker and put silicone around edges of ice area. Tested to complete. Unit is good to go.
Near San Antonio, TX 78240
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW3 Swapped out entire gear case assembly as the unit blew oil on the last one. Ran calibration and automatic test cycle. Unit will not spin the basket. Bad rotor causing the issue. Ordering new part. ; ordrng 1 W11260238 (rotor)
Near Schertz, TX 78154
S. L.
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HC0 "F8E1 F0E5 F0E2 ran diagnostics valves pump spin and wash working correct. Went over detergent usage with customer, customer using affresh advised customer to run affresh through unit again cut back on detergent and to not pack,clothes in unit. All operations normal."
Near San Antonio, TX 78255
Tommy B.
Job Details: 09/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Swapped out user interface to resolve function issues. Unit testing good now with no further issues.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit upper lights and freezer lights not working. Found issue to be freezer light. Replaced freezer light module from truck stock to resolve the issue. Unit now functioning properly. Yes to survey and leave behind. ; used 1 W10695459 (MODULE) from stock
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JS48NXFXDE00 "Customer stated breaker shorted out again and cannot be reset. Plugged unit into another outlet and unit is functioning properly. Calling techline per notes. Spoke with Butch. Explained the situation, stated not an issue with the unit as the unit is functioning as designed with a different outlet. Stated has to be an issue with breaker or plug. SR: 7728514465Per techline no repairs recommended at this point."
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Check temperatures and they are fine in all sections.found that there is no ice and that the water dispenser is not dispensing ice. I reset the water filter which enabled the unit to start dispensing water. When conducting test 25 ice maker water fill test, the ice maker would not fill. Replaced ice maker, tested unit and now the ice maker is filling. Unit is now fully operational."
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Replaced evap harness and thermistor, added gum at bottom of drip tray. Unit is cooling as designed. ; used 1 W11033168 (HARNS-WIRE) from stock"
Near , TX 78015
Tommy B.
Job Details: 09/17/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer stated that the issue was the center burner is not igniting. Found issue to be caused by blockage in the office. Removed blockage and unit is testing good now with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Technician ordered multiple parts. Parts not available on parts roster or job roster. Reordering and rescheduling; ordrng 1 W11415785 (FILL TUBE)
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Tested unit. Found washer leaning to one side. Found suspension rod slipped from basket. Reattached suspension. No further issues during testing. Tested to complete.
Near San Antonio, TX 78239
S. L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Ran unit found no errors suspension is in place and basket spinning and agitating correct. Valves and pumps working had customer do a load instructed her on proper loading technique and detergent usage all operations normal advised of survey.
Near Helotes, TX 78023
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called tech line spoke to Austin sr7728797464 tech line recommends using service pointer to resolve issue. Will need evaporator fan wiring harness with thermistors to resolve issue.W11092686F service pointer; rqstng P&A on 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Unit refrigerator not cooling properly. Found EVAP frozen over. Ordering UI, thermistor and EVAP fan assembly to resolve the issue. Customer is going to attempt to contact KA for an exchange as the unit is only a couple months old. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN SCROLL) and 1 W11340158 (UI PANEL)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW3 "Found that the electrical cord was not fully seated. Ran diagnostics and received error code F2 E1 UI stuck button and F8 E1 Long Fill and F0 E3 Overload and F3 E2 Inlet Water Temperature Fault. Check outlet and it is fine. Ran service test mode and the. Cold and hot water came out as a trickle. However, water would fill on the fabric softener, oxi and bleach chutes. Drain pump is operating as designed.low, medium and high spin loads functioned as designed. While conducting Test #2 for the valve I found that the resistance on the cold, hot, oxi and fabric softener were all over 1k ohms. This calls for a new water valve.
Near San Antonio, TX 78215
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Tested unit. Good cooling in freezer. Good cooling in fresh food. No issues during testing. Unit is working properly at this time. Instructed maintenance to monitor unit for further issues. Spoke to Paul with maintenance.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 Arrived at customer home asked customer if they had extended warranty customer stated they do advised customer about getting proper dispatch so no extra charges to customer. Customer will be rescheduling and getting proper dispatch. Job complete.
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS00 Last trip found failing compressor. Replaced compressor to resolve issue. Unit testing good now. No further issues at this point. SS parts still under limited part warranty per Sb web. Collected labor costs.
Near San Antonio, TX 78248
Jim G.
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW "Upon arrival verified that the washer was not here. I suspect that all is needed is a gearcase given he problem description, but without physically evaluation he unit I cannot be sure. Left message for backend manager with staff on duty to reach back out to us to reschedule or cancel appointment. ; saved tckt"
Near San Antonio, TX 78249
Tommy B.
Job Details: 09/17/2020
FREEZER MAYTAG MZF34X18FW02 Previous visit diagnosed a faulty wiring harness. Swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor. Customer defrosted refrigerator so I knocked labor down to minimum labor with parts cost.
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28HDEDBS I contacted Samsung technical support and spoke to Armando reference # 7003947402 who informed me that error code 25 C refers to the defrost sensor. Agent further recommended replacement of temp sensor (defrost). ; ordrng 1 DA32-10104N (temp sensor (DEFROST)) and 1 DA97-12608A (EVAPORATOR COVER. )
Near San Antonio, TX 78227
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced control, evap harness and evap fan motor. Unit is cooling as designed."
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the issue is the unit will not drain. Diagnostics revealed F1E1 and F9E1 errors. Ordering control and drain motor to resolve issues.; ordrng 1 W11410062 (CONTROL) and 1 W11412291 (DRAIN MOTOR)
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 09/17/2020
MW-HOOD COMBO JENN-AIR JMV9196CB0 Replaced control board tested microwave no issues. Unit is working as designed after replacement of board. Job complete.
Near Selma, TX 78154
S. L.
Job Details: 09/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB3 "Installed new interlocks tested light flickers when door is open but works correctly when door closed, call tech line spoke to Kathy sr number 7728799136 checked switches they were reading good could not find short in wire was advised to order lower interlock again to correct issue rescheduling Wednesday.; ordrng 1 W11252187 (LOWER INTERLOCK )"
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 09/17/2020
MW-HOOD COMBO JENN-AIR JMV9196CB0 Replaced control board tested microwave no issues. Unit is working as designed after replacement of board. Job complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW1 Complaint is dryer will shutoff after 10 minutes. Tested unit. Dryer shutoff. Good power supply. Can hear clicking from start relay. Will replace start relay and timer. ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185982 (timer)