Near Victoria, TX 77904
Michael
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The customer said the appliance was leaking water, remove back cover, no visual leaks. Cycled the ice maker and water was shooting out from the refrigerator hose at inlet valve. Hose wasn’t locked in properly, removed the hose and put back in place, it locked in place. Cycled the ice maker again, no water shooting out, appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 02/21/2020
WASHER WHIRLPOOL WTW8040DW0 "Ran diagnostics and pull F3E2 inlet temp fault code, nothing else. Ran valves for an extended period of time, was able to get unit to leak. Found issue to be with valves and housing. Will need to replace to resolve this. Customer wanting part overnighted, and fixed by tomorrow.; rqstng P&A on 1 W10632533 (housing)"
Near Victoria, TX 77904
Michael
Job Details: 02/21/2020
RANGE WHIRLPOOL WEGA25H0HZ0 "F1E1,F3E0, cleared error codes, turned breaker off for 1 minute and turned breaker back on, tried the bake selections didn’t solve the issue, gave same error codes. Control needs to be replaced, ordered control and temperature sensor ; ordrng 1 W11205353 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Victoria, TX 77904
Michael
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "The customer said the appliance was leaking water, remove back cover, no visual leaks. Cycled the ice maker and water was shooting out from the refrigerator hose at inlet valve. Hose wasn’t locked in properly, removed the hose and put back in place, it locked in place. Cycled the ice maker again, no water shooting out, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 02/21/2020
WASHER WHIRLPOOL WFW95HEDW0 "Customer said the appliance was leaking water, no visual leaks. Activated the ice maker and water was shooting out from the inlet valve when it called for water, the hose was not locked in properly. Removed the refrigerator water hose from the inlet insert and put it back in place. Cycled the ice maker again, no water shooting when it called for water, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY "This is a Spanish speaking customer, explained to the customer she would need to pay the service fee and she said she had told them she would put it on her Lowe’s account, advised her that’s not how it worked. She refused service."
Near Victoria, TX 77905
Michael
Job Details: 02/21/2020
WASHER MAYTAG MHW5630HC0 "The customer called back and said she started a wash load and when it got to the spin cycle it wash making a loud banging noise, the appliance is working normal, quiet and smooth with nothing in it. I asked the customer to to bring me a load of clothes and put them on spin cycle, it started making a loud banging noise, removed back panel, tub was installed properly. Put the appliance on spin cycle, the tub was not hitting anywhere I could see, the loud noise is coming from inside the tub. Called and spoke with Mark at whirlpool tech line SR 7727199828, he said the that it seems like a defective tub and to replace with another one, said if the customer wasn’t happy with to give them customer service number, ordered tub/drum assembly ; ordrng 1 W11287253 (TUB DRUM ASSEMBLY )"
Near Victoria, TX 77905
Michael
Job Details: 02/21/2020
WASHER WHIRLPOOL WFW95HEDW0 "Customer said the appliance was leaking water, no visual leaks. Activated the ice maker and water was shooting out from the inlet valve when it called for water, the hose was not locked in properly. Removed the refrigerator water hose from the inlet insert and put it back in place. Cycled the ice maker again, no water shooting when it called for water, the appliance is working normal"
Near Freer, TX 78357
Adam
Job Details: 02/21/2020
DRYER WHIRLPOOL WED4616FW0 Inspection of unit shows good voltage but timer not advancing on its own. Replace timer and thermistors to resolve issue. Also heating element very thin and brittle almost to the breaking point.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 3977767 (thermostat 221 deg) and 1 W10436303 (timer) and 1 W10724237 (element)
Near Freer, TX 78357
Adam
Job Details: 02/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Sr#7727197673. After installation of parts unit would not power back on. Spoke with the tech line SR number above after several tests we targeted the issue and was determined that pantry control needs to be replaced. Ordering cover to resolve issue.; ordrng 1 W10834494 (cover)
Near , TX 78380
Adam
Job Details: 02/21/2020
DRYER AMANA NED4655EW1 Installed all components tested unit issue resolved no strange noises or sounds.
Near Corpus Christi, TX 78414
Adam
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Install components tested unit issue resolved. Advise customer of a 24 hour wait time before unit comes back to temperature.
Near Port Aransas, TX 78373
John L.
Job Details: 02/21/2020
WASHER MAYTAG MVWB965HC0 "Inspected unit, ran diagnostics and received a F7E5 shifter failure, tested spin and agitate. Found unit only agitates but will not shift to spin. Tested shifter, shifter does not have continuity. Also controls do not function as should replace both board and shifter to resolve this. Customer wants parts overnighted and repairs done the by tomorrow.; ordrng 1 W10817398 (clutch) and 1 W11196392 (cntrl-elec)"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/21/2020
WASHER AMANA NTW4516FW3 "RaN diagnostics got a F0E2 oversuds error. Tub did have standing water, drain pump worked getting water out of tub. Unit did have a soapy residue after drain, was able to get rid of residue. Tested unit in spin to check for grinding sounds. Unit does have sound of friction. Either the gearcase or inner tub causing noise. Replace both to resolve ; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10870910 (gearcase)"
Near Corpus Christi, TX 78411
John L.
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEYB05 "Inspected unit, found icemaker fell off. Placed icemaker back on."
Near Kingsville, TX 78363
Adam
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr# 7727202078. Inspection of unit shows everything in proper working order. Customer states unit has not dropped in temperature everything has stayed cold and frozen as intended. Spoke with tech line SR number above. Tech line states after inspection of unit it has been determined that source of Soot not coming from refrigerator. Issue resolved
Near Salem, VA 24153
Uriah B.
Job Details: 02/21/2020
WASHER MAYTAG MVWC465HW2 Valve not letting water in. Needs valve. ; ordrng 1 W11210459 (valve)
Near Roanoke, VA 24012
Uriah B.
Job Details: 02/21/2020
ELEC SLIDE-IN WHIRLPOOL GY397LXUS03 Bake element is broken. Needs new element. Policy adjust to cover labor. ; ordrng 1 WPW10310274 (elmnt-bake)
Near Roanoke, VA 24016
Uriah B.
Job Details: 02/21/2020
WASHER WHIRLPOOL WTW4816FW2 Valve leaking by. Replaced valve. ; used 1 W11210459 (VALVE) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 02/21/2020
WASHER MAYTAG MVWB835DC3 F6e2Needs ACU and UI. ; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/21/2020
OVEN WHIRLPOOL WFE770H0FZ2 "Found wiring to terminal block incorrect and charred. Replaced terminal block and fixed wiring. ; used 1 W11226234 (WIRE HARNESS), and 1 WPW10245259 (TERMINAL BLOCK) from stock"
Near Bent Mountain, VA 24059
Uriah B.
Job Details: 02/21/2020
DISHWASHER MAYTAG MDB8989SHZ0 F2e1F5e1Ran test cycle and all checked ok. Cx to continue to observe.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 02/21/2020
ICEMAKER KITCHENAID KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found 2 different issues,found recirculating pump not pump water over evaporator plate,found compressor not starting due to shorted start windings,diagnosed to need recirculating pump,compressor and evaporator,sealed system parts covered by manufacturer ; rqstng P&A on 1 W11325175 (RECIRCULATING PUMP ), ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Pulaski, VA 24301
Uriah B.
Job Details: 02/21/2020
OVEN WHIRLPOOL WOS11EM4EB01 Replaced fuse and thermostat. All checks ok.
Near Rockwell, AR 71913
Doug M.
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit for water drip from dispenser found when filling glass a coulpe of water would fall,called tech line tech me disconnect water line under hinge cover then simulate fill to see if water drips at that connection no water dripping after fill,reconnected water line ,tested at dispenser again water did not drip every time glass was filled,a couple of drops of water would be considered nuisance drips,verified normal operation unit checks ok"
Near Pearcy, AR 71964
Doug M.
Job Details: 02/21/2020
WASHER WHIRLPOOL WFW5620HW0 "Replaced listed parts due to f7e2 error code,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/21/2020
RANGE MAYTAG CHE9800BCE "Inspected found bake element shorted burnt in two,diagnosed to need bake element; ordrng 1 WP74003019 (elmnt-bake)"
Near Kenedy, TX 78119
Michael
Job Details: 02/20/2020
WASHER MAYTAG MHW5500FW1 "F9E1, F3E1, cleared error codes. Removed top and back panel and checked all connections, no kinks or punctures in the pressure hose. Removed the the filter and sucked up access water with shop vac, found the filter clogged up with paper, chain and other stuff, removed and clean filter with water. Put filter and panels back in place, balanced the appliance and performed a diagnostics test, completed with no issues or error codes."
Near Victoria, TX 77905
Michael
Job Details: 02/20/2020
WASHER MAYTAG MHW5630HC0 "The customer said it was making a loud pounding noise during spin cycle. No error codes, ran a spin cycle, it’s nice and smooth, it’s not making the grinding noise it was before. Performed a quick wash diagnostics test with the customer by my side, completed with no issues or abnormal noises. The customer asked me to run a drain and spin cycle, completed with no issues, possible an out of balance load, the appliance is working normal."
Near Victoria, TX 77905
Michael
Job Details: 02/20/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Installed part ordered, the color was incorrect but the customer was good with it. Tested the the appliance it preheating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/20/2020
WASHER WHIRLPOOL MHW5500FW1 "The model number on the job order is incorrect and serial number is correct, therefore wrong part. Put in the correct model number and reordered the part. ; ordrng 1 W10911042 (panel-cntl)"
Near Corpus Christi, TX 78411
Adam
Job Details: 02/20/2020
WASHER WHIRLPOOL WFW6620HC0 Customer concern of shaking or walking while in cycle. Customer states when this happened to the unit that she had sheets and thick heavy towel in machine. I did inform customer that this could be likely cause of issue because washing like things with like things is very important one being heavier than the other could throw off balance. Inspection of unit shows no fault codes also quick test of unit shows everything in good working order no strange or abnormal noise is machine steady as a rock. Customer did have unit but it up against shelving not allowing for what little vibration or shake would be normal operating issue of this unit. Repositioned unit checked leveling no issues found.
Near Kingsville, TX 78363
Adam
Job Details: 02/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Whileinstalling components for refrigerator heating assembly fill tube in freezer compartment wires are stripped and busted. Replace fill tube assembly to resolve issue.; ordrng 1 W10701614 (tube-water)
Near Corpus Christi, TX 78418
Adam
Job Details: 02/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Sr #7727147958. While installing components for refrigerator found that thermistor in freezer compartment was separate/different style type of thermistor compared to what was on unit but also that existing thermistor was in wrong position. Called tech line to To see if thermistor that was received was in fact able to use on this refrigerator. SR number above. Tech line states that values of thermistors would not be different and therefore would work in the situation however tech line also suggests omeing out thermistor to find if is in fact bad or not. Combing of thermistor shows in working order. Installed components programmed control board and advise customer of a wait time for unit to come back to temperature. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 02/20/2020
WASHER MAYTAG MVWB965HC0 "Installed components, tested after installation. No leaks can be found. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 02/20/2020
RANGE WHIRLPOOL WFG525S0JS0 "The panel was damaged, reordered part, please check for damages before sending me back out.; ordrng 1 W10162245 (panel-side)"
Near Rockport, TX 78382
John L.
Job Details: 02/20/2020
WASHER WHIRLPOOL WFC7500VW2 "Called Techline and spoke with Tj . Explained issues that customer is having with unit, and what has been replaced in unit. According to Techline everything has been done and unit goes through test mode without issue. Techline determined that nothing is wrong with unit. File #7727071270"
Near Kenedy, TX 78119
Michael
Job Details: 02/20/2020
WASHER MAYTAG MHW5500FW1 "F9E1, F3E1, cleared error codes. Removed top and back panel and checked all connections, no kinks or punctures in the pressure hose. Removed the the filter and sucked up access water with shop vac, found the filter clogged up with paper, chain and other stuff, removed and clean filter with water. Put filter and panels back in place, balanced the appliance and performed a diagnostics test, completed with no issues or error codes."
Near Meyersville, TX 77974
Michael
Job Details: 02/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "F2E2 error code, checked connections, all good, reset breaker for 10 minutes, still getting error code. There is power to the control. Ordered console to resolve issue, also ordered control just in case; ordrng 1 W10751502 (elect control board) and 1 W10838676 (panel-cntl)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 02/20/2020
COOKTOP MAYTAG MER8800FZ0 Replaced cooktop. All checks ok.
Near Alice, TX 78332
Adam
Job Details: 02/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Inspection of unit shows ice container visibly broken/failed. Replaced ice container to resolve issue; ordrng 1 W10558424 (ice container,comp)"
Near Hollins, VA 24019
Uriah B.
Job Details: 02/20/2020
WASHER MAYTAG MHW5630HC0 F5e2F8e1F0e5Checked wiring and all operation. Errors do not seem to be an issue at this time. Cx to observe the timer for proper countdown since they have noticed that it gets stuck sometimes on a particular number for an extended period. Found seal clogged with hair and debris.; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24011
Uriah B.
Job Details: 02/20/2020
LAUNDRY WHIRLPOOL WFW5090JW0 "SR7727187538Verified power to filter and from filter. Proper power to board. Checked ohm reading on motor, drain pump, valves. Everything checks good. Needs another board; ordrng 1 W11334605 (TIMER/CONTROL)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 02/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Motor lost home position. Needs IMW11294907 . Icemaker ; ordrng 1 W11294907 (icemaker)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 02/20/2020
DRYER MAYTAG MEDC215EW1 Replaced timer. Cx to observe.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 02/20/2020
RANGE KITCHENAID KSEB900ESS2 W11084243. Needs control parts covered by warranty.; ordrng 1 W11084243 (cntrl-elec)
Near Pulaski, VA 24301
Uriah B.
Job Details: 02/20/2020
LAUNDRY MAYTAG MVWX655DW1 Replaced suspension. Ran calibration. Ran auto test. All checks ok.
Near Hot Springs, AR 71901
Doug M.
Job Details: 02/20/2020
M/W OTR WHIRLPOOL WMH53521HB3 "Inspected unit found unit is heating normal,found vent ligh not working,found light bulb is good,turned light switch on getting 120v to light socket,diagnosed to need light socket; ordrng 1 WPW10210878 (housng-lmp)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 02/20/2020
LAUNDRY WHIRLPOOL CAE2795FQ "Inspected unit banging noise,unit is in a hotel laundry facility,found customer over loading unit by mixing sheets and towels fill tub completely full,informed customer not to mix loads and cut back on load size,verified normal operation unit checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/20/2020
COOKTOP JENN-AIR JJW3830DP01 "Replaced control panel due to f2e1 error code stuck key,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/20/2020
DRYER MAYTAG MED6630HC0 "Inspected unit for long dry times,performed service diagnostics found no error codes,checked vent has good air flow,called tech line for vent exhaust temp range tech said 155-165 degrees f,tested vent temps average 127-138 not hot enough,diagnosed to need acu,heat element,thermistor and hi limit thermostat ; ordrng 1 W11350213 (ACU) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Near Kingsville, TX 78363
Adam
Job Details: 02/19/2020
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 02/19/2020
RANGE AMANA AER6303MFB2 Install component tested unit issue resolved
Near Corpus Christi, TX 78405
Adam
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Install components tested unit. No leaks icemaker is calling for water issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Installed components tested unit issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 02/19/2020
WASHER WHIRLPOOL GHW9100LW1 Customer complaint of doorhandle snapped off. That is a secondary underlying issue main problem with unit is start button is dead. Looking up the part shows as discontinued. Customer understood that because the unit is older there was a chance that the part was no longer available. Customer took the chance ran diagnostics looked at part number ui has been discontinued. Customer was charged service call plus tax. Issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 02/19/2020
DRYER ROPER RED4516FW "Inspected unit, ran tests. Found no issues with unit. Unit runs as designed."
Near Rockport, TX 78382
John L.
Job Details: 02/19/2020
WASHER WHIRLPOOL WFW5090JW1 "Inspected unit, unit wobbles when on spin. Balancing was not the issue after further inspection found issue causing unit to shake. Was able to find cause of wobble. Shipping bolt were still attached to unit, removed bolts. Issue resolved."
Near Corpus Christi, TX 78412
John L.
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, had a long fill error. Tested all components, found no hot water to unit. Found water off at faucet, turned on water. Recalibrated unit and ran test cycle. Unit running as designed."
Near Radford, VA 24141
Uriah B.
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW8500DW2 Replaced gearcase. Ran calibration. Ran auto test. All checks ok.
Near Roanoke, VA 24015
Chris S.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 The water valve to the unit was very slow. Customer will have the valve changed. The fill tube was frozen over. I thawed it. I did a harvest cycle and the ice maker filled properly. All operations check ok. ; used 1 482338 (SEALANT ) from stock
Near Kingsville, TX 78363
Adam
Job Details: 02/19/2020
WASHER WHIRLPOOL CAE2745FQ1 Customers main concern was with proper drainage. Inspection of unit shows no error codes but customers installation of drain hose was incorrect and manual testing of water valves show poor water volume coming into units. Replace water valve and strike to resolve issue. Unit is commercial so parts are covered for 24 and labor for three months. Customer was charged a total for diagnostic fees parts will be covered under manufacturer warranty.; ordrng 1 W10240513 (door strike) and 1 W10843663 (valve)
Near Salem, VA 24153
Uriah B.
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced paddle, spring and shield."
Near Roanoke, VA 24019
Uriah B.
Job Details: 02/19/2020
MICROWAVE WHIRLPOOL WMH32519HZ2 Replaced control board.
Near Roanoke, VA 24019
Uriah B.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBW00 Confirmed previous assessment. Drain line was clogged and froze in drain pan. Ice build up froze drawer bin into place.
Near Robstown, TX 78380
Adam
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error code for long fill no fill. Manual testing of water valve shows good water pressure and good volume of water but customer has hot water valve open hose leading to nowhere. Customers also states they are on well water. Inspection of water valve the show debris inside valve. Replaced water valve to resolve issue and address open ended hot water valve with customer. Also the way the customer has drain line set up for hose makes it so water will constantly be a pressure issue for drain pump advise customer to redirect or have professional plumber come and address drain line.; ordrng 1 W11025984 (valve)
Near Cave Spring, VA 24018
Chris S.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the led module in the fc. All operations check ok.
Near Corpus Christi, TX 78406
Adam
Job Details: 02/19/2020
DRYER WHIRLPOOL UNCONFIRMED Tried calling customer before arrival voicemail. Arrived at customers location no answer at the door. Customer had previous tickets on February 17 for washer at that time customer stated she was unable to keep appointments and would reschedule for following Friday. Will be scheduling follow up dryer appointment for same day this coming Friday to coincide with washing machine ticket. ; schdld next appmnt for 2/21 FRI !
Near Cave Spring, VA 24018
Chris S.
Job Details: 02/19/2020
DISHWASHER MAYTAG MDB8989SHZ0 I installed the slides and rack. All operations check ok.
Near Roanoke, VA 24015
Chris S.
Job Details: 02/19/2020
DRYER WHIRLPOOL WED4815EW1 The dryer wasn’t heating at all but would run. The disconnect box has a fuse that is gone bad. Customer will have the fuse replaced. I secured the wire harness with wire tie. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 02/19/2020
WASHER MAYTAG MVWX655DW1 "No error codes present. Cx experiencing incorrect water level in deep water wash cycle. Reset unit and did a load size calibration. Cx to observe. Suspension looks good, water flow looks good. If still an issue, pre order control. ; used 1 WP8567668 (TIE) from stock"
Near Roanoke, VA 24014
Uriah B.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Replaced icemaker, arm, extension, and ice bin. All checks ok. Cx to observe."
Near Christiansburg, VA 24073
Chris S.
Job Details: 02/19/2020
LAUNDRY WHIRLPOOL WRS321SDHZ01 The door has a small ding. Customer said she will keep the old door with the original damage
Near Rockport, TX 78382
John L.
Job Details: 02/19/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 "Inspected unit, found issue to be with motor and wiring in door that is causing failure to ice dispenser. Will need to replace door and motor components to resolve this issue.; ordrng 1 2198628 (seal) and 1 W10215646 (motor,dispenser) and 1 W10347051 (plate) and 1 W10347114 (shaft) and 1 W10347120 (clip) and 1 W10503829 (dor-fip ss)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 02/19/2020
WASHER MAYTAG MVWC565FW2 "Inspected unit for not advancing cycling,performed service diagnostics found f5e2 error code lid latch fault,replaced lid latch tested unit operation checks ok ; used 1 W11307244 (LATCH) from stock"
Near Port O'Connor, TX 77982
John L.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Called Techline spoke with Dafney, explained issues having with unit. Ran diagnostics as directed by Techline, did not find any errors. Customer extremely upset with unit, and loosing a lot of food because of issues with this unit. After inspecting unit further found unit loosing Freon from evaporator. Will need to replace evaporators to repair. Customer not happy, explained to contact Whirlpool and explain issues if not happy with unit.; ordrng 1 W10570565 (evaporator) and 1 W10637660 (harns-wire) and 1 W10866518 (cntrl-elec)"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/19/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Inspected unit, found issue with door. Lower hinge slot is slightly off giving the door a tilt. Tried to make adjustments, but remains the same will need to replace door and hinges to resolve this issue. Explained to customer that doors take a few weeks to acquire and will come back as soon as door arrives.; ordrng 1 2254618 (hinge center) and 1 W10680726 (dor-fip) and 1 W10843861 (roller-cab)"
Near Corpus Christi, TX 78404
John L.
Job Details: 02/19/2020
WASHER MAYTAG MVWB865GW0 "F5E1 lid lock error, ran test on unit. Lock activates as should but my not activate at all times. Replace to resolve.; ordrng 1 W10787878 (latch)"
Near Corpus Christi, TX 78410
Adam
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW7500GW0 Inspection of unit shows visibly broken field left hand lid hinge. Replace glass tab and both hinges to resolve issue; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 6 W10339706 (screw)s and 1 W10594141 (hinge) and 1 W10594142 (hinge) and 2 W10631074 (lid bumper)s and 2 W10708964 (bearing)s and 1 W11038208 (lid)
Near Hot Springs, AR 71913
Doug M.
Job Details: 02/19/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Inspected unit for not filling,found bad connection to fill valve not allowing 120v to valve,reset connection with wire tie,tested unit operation checks ok ; used 1 WP8567668 (WIRE TIE) from stock"
Near Hot Springs, AR 71909
Doug M.
Job Details: 02/19/2020
COOKTOP JENN-AIR JED3536WB01 "Replaced left front burner switch and element due to short, tested unit operation checks ok"
Near Elliston, VA 24087
Chris S.
Job Details: 02/19/2020
RANGE WHIR WEE730H0DS0 The switch that we installed was the incorrect part we will order and replace the switch. ; ordrng 1 W11162115 (switch-inf)
Near Royal, AR 71968
Doug M.
Job Details: 02/19/2020
FREEZER WHIRLPOOL EV171NYM "Inspected unit for not cooling correctly found good frost pattern on evaporator,found evaporator fan motor not running with 120v to motor diagnosed to need fan motor ; ordrng 1 WP3-60336-001 (motor-evap)"
Near Aransas Pass, TX 78336
John L.
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed all components, tested after installation."
Near Falfurrias, TX 78355
Adam
Job Details: 02/18/2020
WASHER MAYTAG MVWC565FW1 Inspection of unit shows one error code for over suds. Explain to customer how to fix this problem by flushing the system once or twice to get rid of excess soap. Calibrated unit and ran verification cycle all functions work as designed. Customers main concern was the amount of time the unit took to wash single cycle but after educating customer on various selections for unit issue has been resolved.
Near Corpus Christi, TX 78411
John L.
Job Details: 02/18/2020
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Still not resolving issue, contacted Techline and spoke with Sterling. Discussed issues having with unit, and issues locating parts needed to resolve this issue. Techline was able to pull hose needed to fit unit in order to resolve this issue. Will order and replace.; ordrng 1 WPW10279885 (tube-water)"
Near Port Lavaca, TX 77979
John L.
Job Details: 02/18/2020
DRYER WHIRLPOOL WED5000DW "Inspected unit, found air flow issue. Was able to locate restriction from ventilation line. Was able to clear obstruction. Airflow no longer restricted. Issue resolved."
Near , TX 78380
Adam
Job Details: 02/18/2020
DRYER AMANA NED4655EW1 "Customers main concern of unit not heating all the time. Inspection of unit shows proper voltage but heating element dropping in and out. As well as thumping or screeching noise coming from support rollers. Replace heating element in fuses as well as support rollers and bearing to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 3 3397590 (sub 349241t)s and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 691366 (idler pulley) and 1 692526 (sub 279441) and 1 90296 (clip) and 1 W10131364 (belt,drive) and 1 W10724237 (element)"
Near Victoria, TX 77904
John L.
Job Details: 02/18/2020
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed compressor, charged unit. Unit is holding pressure, issue resolved"
Near Corpus Christi, TX 78410
Adam
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Inspection of unit shows multiple lights in multiple positions not responding. Replace module and power board to resolve issue; rqstng P&A on 1 W10790783 (cntrl-elec) and 1 W10843353 (module) and 5 W10843846 (module)s
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2020
RANGE WHIRLPOOL WEE510S0FS2 Install component tested unit issue resolved
Near Taft, TX 78390
John L.
Job Details: 02/18/2020
DRYER MAYTAG MEDX6STBW0 "Installed all components, ran unit. Unit is heating. Issue resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Sr# 7727142925. Spoke with tech line to troubleshoot issue with refrigerator compartment not cooling. Tech line states because of bored flashing and fridge not cooling but freezer keeping proper temperature and L tests passing to replace both control and user interface to resolve issue.; ordrng 1 W11114478 (CONTROL ) and 1 W11161172 (cntrl-elec)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed components issue resolved.
Near Kingsville, TX 78363
Adam
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ Install components tested unit issue resolved. Advise customer to discard first three or four batches of ice.
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2020
DRYER AMANA NED4655EW1 "Inspection of unit shows no heat but correct voltage replaced thermistor and thermal cut off from truck stock to resolve issue; used 1 3387134 (Thermistor), and 1 3977393 (Thermal cut off) from stock"
Near Corpus Christi, TX 78418
John L.
Job Details: 02/18/2020
DRYER ROPER RED4516FW0 "Inspected dryer, found issue with roller. Replaced roller, and issue was resolved.; used 1 349241T (SUPPORT) from stock"
Near Corpus Christi, TX 78412
Adam
Job Details: 02/18/2020
WASHER MAYTAG MVWB765FW3 Installed components calibrated unit ran verification cycle issue resolved.
Near Corpus Christi, TX 78418
Adam
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint of icemaker powering on and off. Testing of icemaker will not jump. Replace icemaker and harness to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)
Near Port Aransas, TX 78373
John L.
Job Details: 02/18/2020
RANGE WHIRLPOOL WFE320M0EW2 "installed board, still didn’t power on. Called Techline and spoke with Butch. Ran a few test and found power coming from neutral side. Checked at outlet again and found issues with power readings at outlet. Readings tend to fluctuate at time reading properly at other not. Issue with electrical not with unit. file 7727121789"