We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near McRae, AR 72102
Jeff N.
Job Details: 08/05/2022
"Installed heater for special project. Unit was leaking enough to have water trails on frame straight to motor. Wash motor not coming on. Error code is watervalve has electrical problem, float switch is open, and vent wax motor electrical problem. Checked voltage at wall, good. Checked voltage to components out of range. Voltage to motor, motor not coming on. Unit is out of warranty. I called partner team, they put in touch with DW03 team. Authorization # from DW03 is k13sg90spl1; ordrng 1 W11410066 (Control) and 1 W11416362 (Sump and motor assy) and 1 W11545764 (Float switch), dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Little Rock, AR 72227
Micheal
Job Details: 08/05/2022
Performed temp test which were approximately 35? off no matter where the temp is set. Called tech line but phone went dead. Unit will not go into diagnostics. Ordered upper and lower controls.; ordrng 1 W11261167 (Control) and 1 W11261169 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/05/2022
"Inspected unit for no water filling, found when the unit is plugged in. The drain pump will run, held down the power button 5-10seconds to cancel the pump, ran diagnosed for error code f2e1 stuck key, ran calibration unit passed calibration, did a normal cycle unit filled with water and then went into wash cycle I used a zip tie to tie the harness away from the pump so it wont be grinding against unit operation checks okay; used 1 W11390781 (Wire tie) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/05/2022
Called customer they said they. Returned the refrigerator back to the store and no longer need us out there
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Alexander, AR 72002
Blake D.
Job Details: 08/05/2022
"Inspected unit for not cooling properly and lights not working, found that the top lights in refrigerator the 3 way lights one of them is not coming on, diagnosed to need 3 way led W11205082 (101.28) and labor for that is ($98.75) now checked EVAP for frost pattern found just an ice ball, tested compressor got 1.75-1.95 amps called office said to order compress as well, sealed system labor is covered 5 year and part is 10 year; ordrng 1 AF1200 (Process stub) and 1 W11205082 (Led 3 way) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv filter dye)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Benton, AR 72019
Blake D.
Job Details: 08/05/2022
"Replaced harness, cleared ice, fan is on and blowing to the refrigerator side, unit operation checks okay"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Bryant, AR 72022
Blake D.
Job Details: 08/05/2022
"Inspected unit for debri dropped in lent trap, removed debri tested unit now spins and no longer makes a grinding noise, unit operation checks okay customer paid sc (109.00) and labor ($47.45) ($171.90) using card ending in 8673"
We serviced a
KITCHINAID ICEMAKER
Model KUIX335HPS00
Near Little Rock, AR 72223
Micheal
Job Details: 08/05/2022
"Ran diagnostics and no errors appeared tested pumps, fan motor, water valve checked compressor and condenser, ran cycle which did make ice. Found reservoir cap loose which was not allowing reservoir to fill completely. Customer will call back with any further issues"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Little Rock, AR 72201
Jeff N.
Job Details: 08/05/2022
"Replaced compressor kit. Pulled vacuum, recharged. Pulling heat, filter room temp and in vacuum-8.; dspstn on spec-tagged invntry: 1 W10843121 NON-UV DRIER 1 W10895723 COUPLER , and 1 W11504419 COUPLER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/04/2022
Upon further investigation found issue was only with compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78221
Daniel
Job Details: 08/04/2022
Retuned with parts. Upon trying to pull out oven noticed the oven is to low to sit on my dolly. Talked to lead tech and fleet manager and both stated I would need a furniture dolly. Rescheduling for 8-9-22 and requesting helper. ; schdld next appmnt for 8/9 TUE !
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78249
Sebastian
Job Details: 08/04/2022
Complaint was vibration, upon inspection found no error codes, leveled unit an adjustd suspension, instructed customer on how to properly load the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near La Vernia, TX 78121
Daniel
Job Details: 08/04/2022
Customer reported when ice maker fills water running all the way out the dispenser. Upon arrival found that ice maker was hanging and was not installed on the bracket properly which was why when the ice maker would call for water all the water would miss the ice maker and go directly into the ice container assembly and out the dispenser chute. Re installed ice maker correctly on the bracket. Tested ice maker amd ice maker harvested successfully and now fills properly without any water spilling. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near La Vernia, TX 78121
Daniel
Job Details: 08/04/2022
Customer reported clothes coming out wrinkled after wash. Customer stated on her old unit clothes would come out perfectly without any wrinkles. Customer also stated her friend has exact unit and that her friends clothes come out with no wrinkles. Let customer know that it is impossible for clothes to come out without any wrinkles after wash since clothes are still damp. Customer stated she wants unit replaced. Gave customer instruct on clothes loading procedure. Let customer know I have no authority on replacing units. Called techline to have issue documented and tech line had me calibrate unit but ultimately agreed that unit was functioning as designed. No issues with unit.7734280595
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 08/04/2022
Complaint was not spinning, upon inspection found ring and tub seem to be rubbing against each other and also basket seems off centered not balanced, Ordering parts, Basket on backorder, will follow up when parts arrive, customer is aware basket may be shipped to her house. ; ordrng 1 WPW10531289 (Ring tub) and 1 W10554251 (Basket) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Corpus Christi, TX 78413
John L.
Job Details: 08/04/2022
Installed control, panel, and bracket. Issue resolved
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 08/04/2022
Customer was not home they had painters there couldnt get a hold of her cause she was at work and son lives the next house over couldnt find him to see if he knew where a part was that whirlpool set customer called and rescheduled for Monday going to keep control board in my van for the weekend. Also called customer and left voicemail stating couldnt find sun or part for repair and waited around for 10 minutes to see if she would call back to tell me either where her son was or where the motor was so I can finish repair waited 10 minutes and again no answer back.; schdld next appmnt for 8/8 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near San Diego, TX 78384
Adam
Job Details: 08/04/2022
Rescheduling for following Monday technician vehicle need repairs; schdld next appmnt for 8/8 MON !
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Comfort, TX 78013
Drew
Job Details: 08/04/2022
Upon arrival found freezer temp at 45 degrees. Ice blockage on evap. Removed ice blockage. Called tech line spoke with Ed received Sr 7734280387. Ran unit through diagnostics mode. Everything showed working, no fault codes. 8-8.3 in glass of ice water is what the thermistor should be reading, it was only reading 6.6k ohms. Replaced thermistor. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near La Vernia, TX 78121
Daniel
Job Details: 08/04/2022
Returned with parts to repair. Installed new gearcase and cam. Tested unit but unit still did not spin correctly and gearcase sounded like it was grinding. Checked gearcase Install multiple times and gearcase was installed properly. Called tech line and tech line had me test unit in spin manually. Unit would spin but would grind. Tech line had me take off inner tub and test unit in spin without tub. Gear case still grinded when spinning. Found the inter tub bottom and hub severely corroded and rusted. Tech line stated for me to re order gearcase as well as inner tub, hub, and drive motor. Will return when parts are available to repair.Sr 7734223159 ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10752719 (Basket), ordrng 1 W10528947 (Hub), rqstng P&A on 1 W11026785 (Drive motor), states that autho needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 08/04/2022
Installed heater, issue on unit resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Chris S.
Job Details: 08/04/2022
Replaced water filter housing per tech 28 last visit tested unit everything working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 08/04/2022
Inspected unit, found ice bin frozen shut. Unable to remove bin, bin will most likely break when removed. Will need to have new bin incase current bin breaks. This issue occurred due to ice formation due to leak, leak mane from valve or crack on icemaker body. Will need to replace these to resolve.; ordrng 1 W10913947 (valve) and 1 W10353552 (separator) and 1 W11097357 (ice-contnr) and 1 W10300024 (icemaker)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS
Near San Antonio, TX 78244
S
Job Details: 08/04/2022
Upon arrival customer stated the unit began flashing and the side got red hot. Verified the issue to be the cover plates on the right side. The cover plates had food particles and grease causing the top cover plate to burn and get red hot. Customer stated they would be buying the cover plates and replacing them as it is a quick and easy fix. Advised customer if they run into any issues to contact us to order the cover plates and replace them for them. 2 W10915651 cover plates. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Corpus Christi, TX 78414
John L.
Job Details: 08/04/2022
Inspected unit, placed unit into diagnostics mode. While doing so, unit control not acting normally. Lights on panel flash on and remain on. Will need to replace control, as well as gearcase and cam. ; ordrng 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78251
Chris S.
Job Details: 08/04/2022
Replaced auger motor divider washer impeller and solenoid. Tested unit everything working properly. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Corpus Christi, TX 78412
John L.
Job Details: 08/04/2022
FAE3 dry fan electrical F8E2 inlet electrical FAE2 vent electrical Attempted to get unit into diagnostics mode, unit will not respond to any commands after unit in diagnostics mode. Could not get test cycle to start when attempting. All button become unresponsive. Will need to replace control and/or UI.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNXS0
Near La Vernia, TX 78121
Daniel
Job Details: 08/04/2022
Unit out of warranty. Customer reported rotten drain hose which was causing water to leak. Upon arrival found rotten drain hose. Checked marcone and found that drain hose was discontinued. Let customer know the part is discontinued.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Corpus Christi, TX 78411
John L.
Job Details: 08/04/2022
Found unit has leak on evaporator using UV light. Replaced evaporator, vacuumed and charged unit. Pressures holding and unit is cooling. Issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Poth, TX 78147
Daniel
Job Details: 08/04/2022
Upon arrival found that I was sent without part in my van. Messaged parts team about the issue. Rescheduling appointment for 8-11; schdld next appmnt for 8/11 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Corpus Christi, TX 78410
John L.
Job Details: 08/04/2022
Installed icemaker, control, and separator, tested icemaker. Icemaker has regained function. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/04/2022
Upon arrival replaced acu, temp sensor, and ui. Preheated oven and temp was within specs. Ui was now working correctly. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/04/2022
Customer stated unit still not cooling properly. Found refrigerator compartment is sitting at proper temperature of around 35-37 degrees. Found freezer temps around 22-25 degrees. Tested unit through diagnostics testing to find issue is that freezer fan has stopped functioning. ustomer declined further service. Advised would write up estimate just in case. ESTIMATE ONLY!; rqstng P&A on 1 W11109595 (Evap motor) and 1 WPW10675033 (Control) and 1 W11387384 (Ui board)
We serviced a
LG REFRIGERATOR
Model LMXS28626D/00
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/04/2022
Unit not cooling. Found issue to be issue with SS and control. Unit would need compressor, condenser and control to resolve these issues. Customer stated will replace unit but wants an estimate for records. Compressor and condenser along with drier would need to be replaced and lines blown out with nitrogen. And control would need to be replaced as well. ; rqstng P&A on 1 TCA38151706 (Compressor) and 1 WPW10143759 (Dye drier) and 1 ACG73645004 (Condenser) and 1 EBR78643409 (Electronic control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/04/2022
Tested unit. Ice maker not harvesting. Will need New ice maker. ; ordrng 1 DA97-15217B (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/04/2022
Last trip found shorted infinite switch for RF burner. Replaced RF infinite switch to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/04/2022
Installed burner head, orifice holder, and dual valve. Parts did not resolve the issue. Called tech line spoke with rob. Was told to order the tubing and replace that, then check gas pressure it should be 5-14. ; ordrng 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas)
We serviced a
LG REFRIGERATOR
Model LFX28968ST06
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2022
Customer stated unit still not cooling quite where it should be. Found new issue to be caused by the compressor. The compressor is on its way to locking up.Customer asked for estimate to be sent for repair. ESTIMATE ONLY! Advised customer of estimate good for 90 days. ; rqstng P&A on 1 TCA38151706 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Floresville, TX 78114
Daniel
Job Details: 08/04/2022
Customer reported ice maker not making ice or dispensing. Upon arrival found ice container assembly full of ice. Let customer know that ice will not keep producing if ice container is full. After further inspection found that assembly mounting plate and coupling on the auger motor were broken. Also found broken ice container assembly. Which is the reason ice was not dispensing properly. Ordering all parts needed to complete repairs. Will return with parts to complete repairs.; ordrng 1 W11202789 (Dispenser motor) and 1 W11573761 (Assembly mounting plate) and 1 WP2305382 (Rubber washer) and 1 WPW10258544 (Drive shaft) and 1 W10852956 (Coupling spring) and 1 WP2220458 (Coupling) and 1 W11347840 (Ice container assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Floresville, TX 78114
Daniel
Job Details: 08/04/2022
Arrived at customers residence to replace recalled heating assembly in dishwasher. Installed new heating element and re installed unit in wall. Tested unit to make sure no leaks and that all components functioning properly. Unit functioning as designed no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2022
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2022
Last trip found shorted defrost sensor and the cause of the burning smell to be the Evap motor. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near San Antonio, TX 78253
Richard G.
Job Details: 08/04/2022
Customer complaint is that the unit is not cooling properly. Found ice buildup on evaporator. Ordering evap thermistor and motor; ordrng 1 W11499658 (Evap motor)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM0
Near La Vernia, TX 78121
Douglas H.
Job Details: 08/04/2022
Last trip found faulty icemaker. Replaced icemaker to resolve the issue. Functioning properly immediately upon testing. No further issues at this point.
We serviced a
WHIRLPOOL ICEMAKER
Model KRMF706ESS01
Near Mayflower, AR 72106
Doug M.
Job Details: 08/04/2022
"Installed compressor due to unit not cooling properly and no frost pattern on evaporators,tested unit operation checks ok; dspstn on spec-tagged invntry: 1 AF1200 1/4 ACCESS VALVE and 1 WPW10143759 UV DYE DRIER"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Jacksonville, AR 72076
Jeff N.
Job Details: 08/04/2022
Agitator wobbly. Took Agitator apart tightend bottom bolt. Checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lonoke, AR 72086
Jeff N.
Job Details: 08/04/2022
"Evaporator froze up. Put in diagnostics turned on heater. Heater came on. Heater getting 120v. Checked thermistor, checked good, heater checks good, fan good. Wires good from board to thermister. Not going into defrost on it`s own. Ordered thermistor and control board.; ordrng 1 W11546690 (Control) and 1 W11546681 (Wiring harness w thermister)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78249
Sebastian
Job Details: 08/04/2022
Complaint was vibration, upon inspection found no error codes, leveled unit an adjustd suspension, instructed customer on how to properly load the unit.
We serviced a
WHIRLPOOL KITCHEN
Model KUIX335HPS01
Near Hot Springs, AR 71913
Doug M.
Job Details: 08/04/2022
"Inspected unit for not making ice after recirculating pump was replaced,performed service diagnostics found during fill test that reservoir would not fill all the way,all other steps of test checked ok,also found that water is leaking at drain pump connection to reservoir,diagnosed unit to need main control due to short cycle and reservoir and pump due to leak; ordrng 1 W11034363 (Elec-cntrl) and 1 W10837384 (Reservoir) and 1 W11542868 (Drain pump)"
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMDFS24HM01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/04/2022
Will need to call tech line. ; schdld next appmnt for 8/8 MON !
We serviced a
WHIRLPOOL REFRIG
Model WRF560SEYM04
Near Hensley, AR 72065
Micheal
Job Details: 08/04/2022
Inspected unit and found cracked water fill valve ordered valve; ordrng 1 WPW10238100 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78216
Garry
Job Details: 08/04/2022
Customer complaint of dishwasher detergent dispenser not opening during cycle. Found issue to be loose harness connection at component. Reestablished connection and tested unit. Dispenser now opening reliably every time. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near Cibolo, TX 78108
S
Job Details: 08/04/2022
Upon arrival customer stated they had a blackout causing the unit to completely shut down. Issue was the water dispenser was not working. Replaced dual water valve in unit and the unit began humming trying to dispense water. Contacted tech line and ran through a multitude of tests with tech line via water lines. Found that we had good water going to the unit and we verified the issue to be a frozen reservoir. Per tech line use perma gum to seal a gap from the ice box to the reservoir and order a reservoir due to the original being frozen. Ordering 1 W11168758 reservoir to resolve issues. Customer was visibly upset about the per a gum. Bruce sr-7734282576; ordrng 1 W11168758 (Reservoir)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Little Rock, AR 72206
Micheal
Job Details: 08/04/2022
"Replaced main control, tested unit and oven came on for about 30 seconds and the shut down. Sensor shorted WPW10181986; ordrng 1 WPW10181986 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78253
Richard G.
Job Details: 08/04/2022
Customer complaint is that the unit is no longer dispensing ice. Found impeller and motor stripped. Ordering spacer, motor, and impeller.; ordrng 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller) and 1 W11310391 (Motor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alexander, AR 72002
Blake D.
Job Details: 08/04/2022
"Inspected unit for overfilling and not locking, ran diagnostic found f8e1 and f5e2 f5e3, inspected pressure hose found that the blue strip in the hose was not connected to the board causing the unit to over fill, and also found the latch not locking it would just click, diagnosed to need latch and hose; ordrng 1 W11307244 (Latch) and 1 W10846364 (Pressure hose)"
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2022
Spoke with customer. They will be looking into getting a replacement unit. Did not look at unit
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/04/2022
"Replaced belt and suspension due to basket bouncing, tested basket no longer bounces up and down, and doesnt squeak during spin, unit operation checks okay customer paid part and labor ($248.67) using card ending in 9559 unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11239857 BELT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Boerne, TX 78015
Sebastian
Job Details: 08/04/2022
Complaint was detergent dispenser door broken, replaced broken door and unit tested good.
We serviced a
N/A N/A
Model MGR5755BDQ
Near Little Rock, AR 72227
Micheal
Job Details: 08/04/2022
Replaced failed broil igniter due to igniter not working. Tested unit and found operation .
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/04/2022
Replaced tub assembly. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near North Little Rock, AR 72118
Micheal
Job Details: 08/04/2022
"Found stripped yoke, ordered auger motor and yoke due to no ice dispensing motor shows factory back order ; ordrng 1 W11310391 (Motor) and 1 WP63052-2 (Yoke)"
We serviced a
SAMSUNG WASHER
Model NA
Near Boerne, TX 78006
Sebastian
Job Details: 08/04/2022
Complaint was seems off balance, upon inspection found 2 error codes in diagnostics, UB and 4c2, water lines were reversed and found inner basket to be ovaled out, will need suspension, gearcase, and wash basket, customer to seek out new unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near North Little Rock, AR 72116
Micheal
Job Details: 08/04/2022
"Customer complaint no cool, verified no cool, removed evaporator cover and had no frost pattern. Unit was room temperature. Tested compressor which is running and pulling .7 amps. No heat exchange going on at all. Tested legs, door and door handle, all tested normal. All fans are working normal. Ordered compressor and dye drier. Rescheduled for 18 August 2022. Verified through Customer Care that unit is under sealed system warranty 2-5 years p&l.; ordrng 1 W11125124 (Compressor) and 1 WpW10143759 (Dye drier)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
S
Job Details: 08/04/2022
Upon arrival customer stated unit would make a loud noise from the turn table. Verified a faulty turntable motor. Replaced with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHINAID REFRIGERATOR
Model KSSC42QMSOO
Near Little Rock, AR 72227
Micheal
Job Details: 08/04/2022
"File number 7734279654. Unit shutting down intermittently, no cool. Ordered main control kit and evap fan motor. Parts $511.79 Labor $140.00 Trip $109.00 Tax $68.47. Collected $640.00 deposit by ck; ordrng 1 W10823805 (Control) and 1 W10822580 (Evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/04/2022
Tapped into system. No issues with pressures. Changed position if drier. No issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Little Rock, AR 72227
Micheal
Job Details: 08/04/2022
"Replaced heater per service bulletin, tested for leaks and proper operation ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Kerrville, TX 78028
Drew
Job Details: 08/04/2022
Due to time frame of tech need to reschedule ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/04/2022
"Inspected unit for not filling with water, ran diagnostic did auto test unit filled with water but when it tried to agitate unit would. Just hum, diagnosed to need capacitor ; schdld next appmnt for 8/11 THU !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near San Antonio, TX 78238
Richard G.
Job Details: 08/04/2022
Customer complaint is that the freezer drawer was stuck closed, when he got it open, the shafts and gears broke off. Found some ice buildup in back of freezer as well. Ordering brackets, rails, gears, adapters, slides, thermistor kit, and evap motor.; rqstng P&A on 1 W10316760 (Thermistor kit) and 2 12002497 (Gears)s and 2 W11265130 (Slide)s and 1 WPW10284682 (Adapter) and 1 WPW10284683 (Adapter) and 1 W11028221 (Shaft) and 1 W11173556 (Shaft) and 1 W11489993 (Rail) and 1 W11489994 (Rail) and 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 1 W11334745 (Evap motor), states that autho needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Royal, AR 71968
Blake D.
Job Details: 08/04/2022
"Replaced heating element due to sp, tested unit no leaks and heat comes on unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near San Antonio, TX 78261
S
Job Details: 08/04/2022
Upon arrival customer stated unit would stop washing due to a broken glass door at the hinge. Verified issue and ordering 1 Left side hinge, right side hinge WP8572974, W10339706 5 screws, W11398707 lid bumpers, and W11259006 glass lid white to resolve issue. Requires authorization. ; ordrng 1 WP8563965 (Left side hinge) and 1 WP8572974 (Right side hinge) and 5 W10339706 (Screws)s and 2 W11398707 (Lid bumper)s and 1 W11259006 (Glass door lid)
We serviced a
SAMSUNG RANGE
Model NE59N6630SG/AA
Near San Antonio, TX 78250
Richard G.
Job Details: 08/04/2022
Replaced led display. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bismarck, AR 71929
Blake D.
Job Details: 08/04/2022
"Inspected unit for freezing food in refrigerator, found the liquids at the top informed customer any liquid at top will freeze, also found that the shelf on the bottom was up higher than the other 2, as of right now its not freezing but i did inform the customer that if it does freeze to move the shelf back down, unit runs as designed"
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS268ZDB
Near San Antonio, TX 78254
Richard G.
Job Details: 08/04/2022
Replaced tubing and inlet valves. No more leaking found. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near San Antonio, TX 78256
Sebastian
Job Details: 08/04/2022
Geasket falling off, appears to be stiff, heat treated and placed back good to go, if pops off with normal use may have to rep,ace gasket and or door.
We serviced a
MAYTAG KITCHEN
Model MDB4949SKZ0
Near Ward, AR 72176
Jeff N.
Job Details: 08/04/2022
Replaced heater due to special project ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/04/2022
Installed new ice maker. No issues during testing. Job complete.
We serviced a
WHIRLPOOL KITCHEN
Model KUIC18PNZS0
Near Little Rock, AR 72205
Micheal
Job Details: 08/04/2022
"Customer complaint not working, getting hot on counter. Found condenser coils completely clogged. Cleaned condenser with a vacuum. Water supply normal, external pump normal, recirculation pump normal, light bulb is normal. Units level. Dorr closes normal. Ran diagnostics and no errors appeared, customer is going to keep an eye on it. Collected $197.78 by ck 7769"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/04/2022
Complaint is unit will make loud noise after a few minutes into cycle. Tested unit. Ran for 15 minutes. Could not duplicate any noise issues. Unit is working properly at this time.
We serviced a
N/A N/A
Model JEC9536ADS
Near Benton, AR 72019
Blake D.
Job Details: 08/04/2022
"Inspected unit for right 2 burners not working, found that the unit is screwed to the cook top, had to disconnect power to the unit in order to work on it, after that i inspected both burners found the burners to have a small damage to the coils, diagnosed to need burners and switches for the right front and right rear; ordrng 1 W10823734 (Element/control RF) and 1 WP74008252 (RR switch) and 1 WP8523700 (RR element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kerrville, TX 78028
Drew
Job Details: 08/04/2022
Upon arrival removed recalled style heater and replaced with new style. Tested unit for leaks. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Little Rock, AR 72204
Micheal
Job Details: 08/04/2022
"File number 7734274380. Inspected unit and found F8E1 error code. Pulled hot and cold supply hoses to check pressure which appeared normal. Checked pressure hose which is ok. Unit filling in a normal time. Wash cycle works. Level legs are normal. Cabinet looks good. F8E1 code appears during first drain then fill cycle, well it's actually the 2nd drain and fill. Drain pipe is still clogged up like the original call. Ask tech line if a clogged stand pipe could cause this issue. They said no, Ordered pressure switch per tech line. W11316246.; ordrng 1 W11316246 (Pressure switch)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ
Near San Antonio, TX 78254
Richard G.
Job Details: 08/04/2022
Customer complaint is that when the mw door is closed the fan comes on and the light inside. Replaced interlock switches, tested to complete. Unit is good to go. Discounted service fee for military
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/04/2022
Replaced manifold on upper rack. Checks good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ00
Near San Antonio, TX 78261
Garry
Job Details: 08/04/2022
Customer complaint of intermittent loud clicking noise when starting microwave. Confirmed customer complaint and found issue to be maladjusted interlock assembly. Disassembled unit and adjusted interlock switches. Returned unit to operation and unit now operates as designed with even the softest door closure. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW7232HW0
Near Greenbrier, AR 72058
Jeff N.
Job Details: 08/04/2022
Sr# 7734274707 lCustomer stated when using extra power on any cycle unit would put some water in then start agitating with no water in it. Installed ui board. Washed with power wash button. Ran water in for about 30 seconds then agitated for awhile then put more water in. According to service pointer this is correct. Unit is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551S
Near San Antonio, TX 78259
S
Job Details: 08/04/2022
Upon arrival customer stated unit had a fan issue then stopped working. Verified with Samsung tech line that we have a locked up fan. Ordering 1 Evaporator cover with fan da97-16028a to resolve issue. Razy-7005071702Force defrost-rd; ordrng 1 DA97-16028A (Evap assembly cover)
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Benton, AR 72015
Blake D.
Job Details: 08/04/2022
"Replaced element due to sp, tested unit no leaks, had customer sign damage form before I started, unit operation checks okay ; dspstn on spec-tagged invntry: 1 W11537778 HEATER"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBS
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit would make a noise but stopped the same day she reported it. Could not replicate issue or sound. Advised customer to record the issue so we can pin point the issue. Customer states they will get he sound recorded for us. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit would dispense warm water and that the filter would pop out when kicked or pushed. Advised customer that a decent amount of force would cause the filter housing door to pop open causing the filter to come out. Also tested water and water read 50 degrees and cold. Advised customer the water will not come out ice cold especially after multiple uses. Gave customer proper instruct and install for the unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated the unit began shaking more than usual while washing a load of towels on the normal cycle. Contacted Samsung tech line and per tech line the unit needs to be used on bedding and low spin or quick wash with low spin as the spin in a regular cycle will shake at higher rpms in spin mode. Unit has no error codes. Retested unit with tech line per tech line unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Live Oak, TX 78233
S
Job Details: 08/04/2022
Upon arrival customer stated unit had a burnt smell but could not verify if it was the unit or the oven causing the smell. Customer stated their young child turned on the oven at one point and the customer thought the smell was coming from the refrigerator it self. Checked harness in ice box and controls. All wiring good. No burnt or black spots. Customer stated the freezer light got stuck and it came unstuck the same day. Advised customer that due to moisture build up in the freezer the light switch may stick. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/04/2022
Last trip found faulty console due f2e1 shorted key. Replaced console to resolve the issue. Unit functioning properly now. No further issues at this point. Authorization covering all costs.
We serviced a
GE REFRIGERATOR
Model GNE27JMMKFES
Near San Antonio, TX 78254
Richard G.
Job Details: 08/04/2022
Customer complaint is that the unit is tripping the breaker. Tested out control board and found it shorting out. Ordering the control board. Also seems to be having issues with the icemaker. Ordering icemaker.; rqstng P&A on 1 WR30X35285 (Icemaker) and 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/04/2022
Tested unit. Bad sump motor. Replaced sump. No further issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML75011HB
Near San Antonio, TX 78258
Garry
Job Details: 08/04/2022
Customer complaint of microwave door trim cracking and door separating at bottom. Ordering Complete Door - Black (W11206887) and Nameplate (W11178521) to address issue. Door is showing OOS. Please schedule for soonest availability once parts arrive.; rqstng P&A on 1 W11206887 (Complete Door (Black)), ordrng 1 W11178521 (Nameplate)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/04/2022
Last trip found faulty bin thermistor and filter housing placement to resolve issues. Unit functioning properly now. No further issues at this point. authorization covering all costs.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Helotes, TX 78023
Sebastian
Job Details: 08/04/2022
Replaced motor as of last Tech diagnosis, tested unit, unit working as should.