We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77901
Michael
Job Details: 09/01/2021
Installed fix thermostat, plugged the appliance in and turn it on, the appliance is heating and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Aransas Pass, TX 78336
John L.
Job Details: 09/01/2021
Inspected unit, tested icemaker. Shows lost position, opened up unit. Found loose contact, secured connection. Icemaker has regained function. Issue resolved.
We serviced a
KITCHEN AID OVEN
Model KEBS278SSS04
Near Ingleside, TX 78362
John L.
Job Details: 09/01/2021
Installed control board onto unit, tested after installation. Code no longer returning, issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Victoria, TX 77901
Michael
Job Details: 09/01/2021
Installed the new ice maker, tested, it is rotating properly and calling for water, the ice maker is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Victoria, TX 77904
Michael
Job Details: 09/01/2021
Not making ice, sometimes does. Started up the ice maker and then it stopped in the rotation and stayed there, failed part. Installed new ice maker and tested it, its rotating properly and calling for water, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Corpus Christi, TX 78410
Adam
Job Details: 09/01/2021
Coming out to job to just replace door flap. But after on mounting freezer door and looking at door seal realizing there are several pinchpoints were sealed will not seat correctly. Freezer door will have to be replaced as well as gasket. As far as all other components for this job go customer does know that several are still on back order and was just requesting the door seal be replaced as soon as possible.;
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Runge, TX 78151
Jim
Job Details: 09/01/2021
Customer states that washer is not agitating or spinning, and seems to be off balance. Check codes; F2E1 (stuck key), and F7E1 (basket fault) only codes. Join machine in automatic mode, no agitating or spinning, but motor is running. Check belt for proper placement, belt is off pulleys. Reinstall belt, calibrate, and test in automatic. Machine is running per specs. Call TechLine to ask about unbalance problem. Speak to Butch. Check transmission shaft for bends, if no bends, order tub to remedy balance issue (SR7731643243).
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Orange Grove, TX 78372
Adam
Job Details: 09/01/2021
Installed light module calibrated unit ran verification cycle issue resolved
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78410
John L.
Job Details: 09/01/2021
Installed board, tested after installation. Unit regained light functions but fan still has no function. Will need to replace blower to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77904
Michael
Job Details: 09/01/2021
Installed the actuator, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the customer made corrections on the drain line, the appliance is draining and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 09/01/2021
Inspected unit, found compressor running extremely hot and producing a loud buzzing noise . Checked amperage and pressures. Amperage high, pressures also reading high. Compressor is bad will need to replace to resolve issue.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near Cibolo, TX 78108
Zachary
Job Details: 09/01/2021
Checked gas cooktop, issue is LR burner lag when lighting and concern of gas under cooktop in cabinet. Also, that all electrodes are arcing when only one is being used. Confirmed to customer that this is normal and how the electrodes are designed. They are on a series circuit. Tested lag in lighting burner and confirmed some odor under cooktop when lag happens. Adjusted burner head and inspected orifices. Tested and burners are working as designed. Without lag in lighting no more smell of gas under cabinet. Cooktop is working as designed. If any issues arise again order all burner heads and burner cap kit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/01/2021
Installed new auger and ice bin. No issues dispensing ice. Unit is working properly. Job complete.
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78216
Shawn W.
Job Details: 09/01/2021
Our customer is having problems with the unit not turning on. This call was not sent with a real serial number so it is showing out of Warranty. I updated the serial number and model number. They are completely different. The display had a few lights on permanently. I reset the circuit breaker and it went black screen. The unit is receiving 120 VAC. I ran through the service manual procedure for the user interface by removing the front panel. Unplugging the unit and the user interface wiring harness from the main control. I plugged the unit back in and the drain pump came on for 2 minutes. This means the control is good and that the user interface needs to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Schertz, TX 78154
Zachary
Job Details: 09/01/2021
Replaced gearcase and support parts, calibrated and tested washer. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Schertz, TX 78154
Zachary
Job Details: 09/01/2021
Checked vent hood and issue is control does not support buttons being pressed and buttons get stuck back in vent hood, causing unit to not operate properly. We attempted to fix this issue last time and I was able to get buttons out and make sure all is operating properly this time as well. Ordering new control manager and hardware to resolve issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78201
Sebastian
Job Details: 09/01/2021
Little latch is broken in the drain hoses crimp unable to do to repair to drain hose ordering part unit is usable at the moment instructed customer to do small loads as the drain to my struggle to let the water down into the standpipe standpipe is clear so unit clogs up a shift an error code on the unit and stop the load before leaking out
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Adkins, TX 78101
Zachary
Job Details: 09/01/2021
Refrigerator gasket was coming off. Found gasket to be defective. Replaced gasket and tested seal. It is now roaming as designed. Double checked freezer gasket and it looked great. All work and part was warrantied. No additional costs were collected.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/01/2021
Needs new door glass and insulation kit from service pointer. ;
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78209
Sebastian
Job Details: 09/01/2021
Unit had a motor error code and it also has the bad actuator this error code is usually thrown when the actuator is not connected to the clutch fixed issue with new actuator tested and calibrated unit good to go
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 09/01/2021
Customer explained to me that unit is still leaking mostly from the crack on the top water is somehow leaking from the water valve outside of the tub due to my past diagnosis only thing left that I could see that we could do is change out the rings in the water valve unit should be completely level.
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78216
Shawn W.
Job Details: 09/01/2021
Purchase date is 18 April 2019 which puts this unit out of the 2 year manufacturer warranty. Our customer was having a problem with a frozen screen. I reset the circuit breaker and the unit rebooted. This unit fills, washes and drains. Our customer also has a problem in which one of the separators on the bottom dish rack became broken off. Upon further discover the piece is suppose to be separate but is a little confusing g I. The owners manual about using flexible twines. I ran diagnostics and received error F1 E2 control software issue. This unit will need a new main control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/01/2021
Unit not cooling efficiently and has loud noises. Found fresh food Evap frozen over. Unit will need ui, main control, drain pan kit, and Evap harness with fan to fully resolve the issue. Customer agreed to defrost unit at least 2 days prior to return service. One part oos and needs authorization. ; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 W11457241 (Drain pan kit)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/01/2021
Customer stated home flooded during freeze, had unit in storage until recently. Had moving company bring unit back in. Issue of Frost and ice build up on freezer drawers. Found to be caused by freezer door not installed properly. Either the door was taken off and not put back on correctly or the door was yanked on from the bottom of the door causing a massive separation in the door seal and cabinet. This was caused by the movers. Cleared all ice away and reinstalled door to proper location. Unit is functioning properly now. No further issues at this point. Collected p&l.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78203
Jesus C.
Job Details: 09/01/2021
Tested unit. Drain pump is bad. Will need new pump.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Antonio, TX 78231
Shawn W.
Job Details: 09/01/2021
I called our customer to let them know I was on the way. On the phone and at the home I answered their questions about how we prescreen parts for repairs. Our customer has been having problems with the unit intermittently not running, stopping during cooking and restarting. I checked the voltage at the homes 240 VAC 3 prong outlet. It is not wall mounted. It is a cord extended outlet. The voltage I was receiving was 100 VAC from L1 wrt L2. I received 9 VAC on bot L1 and L2 wrt Neutral. There was no lighting on the display when I arrived and no response. We reset the circuit breaker and rechecked. The outlet was now receiving 240 VAC from L1 wrt L2 and 120 VAC on both L1 and L2 wrt Neutral. I checked also at the terminal block on the unit. Everything with the oven is functioning as designed. Our customer is having a problem with the homes electric circuit somewhere between the outlet and or at the circuit breaker box. They informed me that they had the circuit breaker box put in within I believe a year or two. I recommended that hey have a licensed electric check the circuit and have it repaired. The appliance needs the outlet to have the potential to move electrons or it will not function as designed. Customer Instruct and Install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/01/2021
Unit making small ice cubes. Found cause to be ice maker not calling for enough water as valve is functioning properly. Replaced ice maker from truck stock and adjusted water level for ice maker to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 WPW10300022 (Ice maker) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/01/2021
Last tech found that 2 modules out. Upon arrival customer stated felt like another was out as well. Confirmed 2 lights in rc out. Found one in freezerk out as well. Used the 2 parts ordered and another module from truck stock to resolve the issue completely. Unit performing as designed now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78237
Sebastian
Job Details: 08/31/2021
Unit was not operational at the control could not get in the diagnostics could not start a load or do anything change the control tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Universal City, TX 78148
Zachary
Job Details: 08/31/2021
Checked range, complaint is RR element is not heating properly. Replaced infinite switch and it is now working as designed after testing. No other issues or error codes found. Range is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78233
Zachary
Job Details: 08/31/2021
Checked washer found that lock was turned on and washer isnt fully hooked up. Found error code for F8E1- valve error. Deleted. Issue was lock button. Washer is working as designed. Customer will call if there are any issues once washer is fully installed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78216
Chris S.
Job Details: 08/31/2021
Customer stated that washer was not unlocking. Found it should be faulty lid lock and control board. Ordering control board part out of stock.
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78253
Sebastian
Job Details: 08/31/2021
Unit has a heavy rocking and rumbling even with no load in it gearcase appears to be in good condition ordering suspension basket an agitator as the wobble looks like its coming from this.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78221
Jesus C.
Job Details: 08/31/2021
Customer complaint is that some cycles cause unit to go off balance. Tested unit. Ran spin cycle with blanket and few items in basket. Suspension is good. Basket is good. No issues with unit at this time. Suggested that parts are not needed at this time. Job complete.
We serviced a
KITCHENAID VENTHOODS
Model KVUB400GSS0
Near San Antonio, TX 78212
Chris S.
Job Details: 08/31/2021
Customer stated that floor wasnt working. Found this should be below are in control board wasnt working that well. Motor and control board rescheduling blower. Control board is special order item.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSS8
Near San Antonio, TX 78260
Zachary
Job Details: 08/31/2021
Checked dishwasher, issue is leaking from front of dishwasher. Found error code F10E1- dispenser electrical problem, F6E6- incoming water under 84 degrees, F6E4 float switch open. Found issue to be over suds. Was monitoring during diagnostics cycle. During wash suds would overrun down float switch and left side. Ran many fills and drain cycles to resolve issue. Recommended to make waster as hot as possible at sink before running, when using pods to just drop it in the base and to make sure rinse aid is used in dispenser all to help break down suds. In turn better and cleaner wash as well. This also fixes draining issue customer added when I first arrived.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Terrell Hills, TX 78209
Chris S.
Job Details: 08/31/2021
Replaced actuator per last tech notes. Tested unit everything working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near San Antonio, TX 78260
Zachary
Job Details: 08/31/2021
Checked refrigerator, issue was water accumulating into ice bucket from ice maker. Checked both evap fans, ice box fan and all thermistors. All checked good. Found error code for ice maker E2- motor lost position. When going replacing ice maker, found too much liner gap around where diffuser goes into. Used sealant to fix issue. Replaced ice maker and tested. Refrigerator is now working as designed. 1 light is out on RC top liner. Customer is going to call within 90 days if they want that fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boerne, TX 78006
Douglas H.
Job Details: 08/31/2021
An Upper rack stop fell off. Verified that theres nothing causing it. Replaced both stops with new stops just to be sure. Verified that they will not come off again, without intentionally removing them. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/31/2021
Customer stated that ice and water dispenser doesnt work anymore. Found water filter housing cracked. Ordering water filter.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Boerne, TX 78006
Douglas H.
Job Details: 08/31/2021
Last trip found unit tub ring became damaged due to getting stuck under sheet metal backing. Reinspected unit to find one of the suspension shock was failing. Replaced all 4 suspension shocks and tub ring to resolve the issues. Calibrated unit and is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78254
Sebastian
Job Details: 08/31/2021
Placed the UI and control box as per last technician unit is testing cold but problem is intermittent customer to monitor
We serviced a
FRGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/31/2021
Customer stated gasket not sealing properly. Confirmed that to be the cooling issue as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXXY02
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/31/2021
Unit leaking from freezer, ice sheet on base of freezer. Found cause to be clogged drain. Removed debris and used steamer to clean out drain line and drip pan. Removed ice from base of unit. Unit draining now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/31/2021
I uninstalled the double oven from the cabinet and removed the bad console and replaced with a new one. I removed the upper door and disassembled. I removed the old door hinges and replaced with new ones. I reassembled the door and reinstalled the double oven back into the cabinet. The oven door now opens and closes as designed. I checked for errors in diagnostics. No errors. I ran both bake elements up to 200 degrees F. Both circuits are functional and reached temperature. This unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/31/2021
Restriction in freezer evap. Installed new drier. Vacuum and recharge system. Good frost pattern on fresh food and freezer evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/31/2021
Tested unit. Element not powering on. Found Heater disconnected from harness. Secured heater wiring. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/31/2021
Tested unit. Found bad rollers and bad shaft on right rear bulkhead. Replaced rollers. Will need to replace shaft next visit.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near San Antonio, TX 78249
Sebastian
Job Details: 08/31/2021
Found that the actuator was not letting the clutch drop all the way down at first it appeared that the only feeling part was maybe the clutch itself being jammed tested unit several times after cleaning put old actuator on all clutch on cleaned it did not fix situation ultimately I had to change out the shifter and clean out the cam assembly for it to work correctly unit is testing good explain to customer that it is dripping a slight bit of oil but for five years it is looking good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/31/2021
Our customer is having a problem with the top bracket separating from the glass on the door. This is on the upper right side. Parts needed ordered.
We serviced a
WHIRLPOOL VENT HOOD
Model RH3730XLS3
Near San Antonio, TX 78261
Zachary
Job Details: 08/31/2021
Checked vent hood, issue is light wont work. Customer has tried several different bulbs with no change. Inspected socket and switch. Nothing appeared bad. Ordering socket and switch to resolve issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/31/2021
All tests in diagnostics passed related to the ice maker except test 56. Retrieved error code E2 motor lost position. The ice maker harvested on test 57. On test 45 water fill, the valve worked but the ice tray leaked. I replaced the ice maker and tested. The ice maker is harvesting much better and no leaks in the tray. This unit is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/31/2021
Customer complaint is that unit dispensed softener immediately and cloths had odor at end of cycle. Tested unit. Could not duplicate any issues with softener. Contacted tech line for odor issue. Gave customer advise for removing smell from washer. Unit is working properly. No repairs can be done. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/31/2021
Tested unit. Slow water fill. Found filter housing not connected properly to inlet line. Reconnected all lines. Good water flow. Made full slab of ice. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Corpus Christi, TX 78413
Adam
Job Details: 08/31/2021
Customer complaint of having to dry loads two or three times. Inspection of unit shows no error code. But after speaking with customer and determining load size customer is unfortunately drying small loads on sensee your settings but due to that fact it is not allowing dryer to properly sensee clothes because load size is so small. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 08/31/2021
Inspection of unit shows no error codes. But during testing unit would come to temperature but then cycle and not cycle back on. Replace control igniter and spark module to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/31/2021
Inspection shows extremely large amount of ice/frost growing on the back of the freezer compartment. We need to replace both evaporator fan and harness to resolve issue.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Corpus Christi, TX 78418
Adam
Job Details: 08/31/2021
Customer complaint of humming or buzzing noise during operation. Inspection of unit shows error code 103 Comes back as drying fan error. Replace fan assembly and control to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Corpus Christi, TX 78415
Adam
Job Details: 08/31/2021
Customer complaint of A intermittent humming noise. Inspection of unit shows all functions work as designed unit has never lost temperature and freezer in excellent condition. The noise customer has heard or is describing is vibration coming from compressor and compressor tubing I did Inform customer this is considered normal operation for when compressor does turn on. Made small adjustment to position of refrigerator allowing better air circulation in compressor compartment.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Corpus Christi, TX 78405
Adam
Job Details: 08/31/2021
Inspection of fridge shows this is not the same unit customer states retailer has already picked up refrigerator if that was not working and left them with a different product.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78405
Adam
Job Details: 08/31/2021
Customer complaint of zero function from unit no fan circulation no cooling display showing ? Unable to run diagnostic from unit. Ordering control board start device and capacitor to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
John L.
Job Details: 08/31/2021
Installed compressor, charged unit. Unit is holding and issue has been resolved.
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
Jim
Job Details: 08/31/2021
Customer states that icemaker is not making ice. Attempt to put icemaker into diagnostic mode, and call TechLine. Speak to Steve (SR7731638481). Through troubleshooting, Steve advises we check sealed system pressures (due to no frost pattern on evaporator), also drain pump bad , and touch sensor bad. Please reschedule when SS tech is available to check system. Drain pump warrants approval from AIG, and sealed system work may make job in excess of limits.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78415
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating. Check known issue with actuator. Actuator not connected to splutch.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Robstown, TX 78380
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating, and smelled burning from rear. Check codes: F7E6 (motor fault) was only fault. Check for known fault, find actuator not connected to splutch. Remove cage to replace actuator, find piece of tape rubbing on belt, which creates burning smell. Replace actuator and test. Place washer in automatic mode, clear codes, and test. Washer working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Robstown, TX 78380
Jim
Job Details: 08/31/2021
Customer states that washer is not agitating. Check for known issue. Actuator is not connected to splutch. Replace actuator from truck stock. Clear codes and test. Test washer. Washer working as designed. ; used 1 W10913953 ( Actuator) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/30/2021
Our customer is having a problem with the unit leaving water in the unit. The unit has hot enough water at the unit. It fills and drains but does not wash. This unit will need a new sump and motor. A new sump and motor was installed on 7/19/2019. This is slightly over 2 years ago. This is 13 months beyond the 12 month OEM part warranty. In diagnostics I retrieved error code F4-E3 Wash Motor. Motor not running. This unit will need a new sump and motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78250
Sebastian
Job Details: 08/30/2021
Found evidence of a burn mark on the receptacle replaced receptacle and tested unit found that no power is being fed to the receptacle control needed ordering part on back order
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78254
Sebastian
Job Details: 08/30/2021
Sr 7731626837 Found that unit was making a ticking noise on start up and slow down and sometimes when its been taking noise appear to be coming from the suspension which the bearings were not installed correctly make sure that the little arm on the bearing wrapped around the spring which stabilizes the basket much better checked under unit and checked all functions everything looks tight and good asking customer to get video of any other noises or issues so that we could easily determine what is going on as the problem is intermittent. Customer also having issues with clothes being dragged under the agitator plate agitator plate is installed correctly remove and reinstall just in case explain to customer that this could be due to the way it is being loaded there is no fix for the agitator plate confirmed with tech line
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KOST100ESS00
Near Boerne, TX 78015
Douglas H.
Job Details: 08/30/2021
Unit not powering on. Found 2 issues. Thermal fuse blown due to fan not running and fan not running due to control has a blown relay.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Universal City, TX 78148
Chris S.
Job Details: 08/30/2021
Customer stated that washer was leaking. Found issue to be bearings going out on washer ordering tub drive motor assembly. Also ordering stater rotor just in case. Needs authorization for parts approval.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Adkins, TX 78101
Jesus C.
Job Details: 08/30/2021
Condensation on suction tube. Causing water to leak onto floor. Installed new dryer. Vacuum unit. Recharged. Low side staying in vacuum. High side at 95. Called techline. Suggest restriction in sealed system. Following tech line suggestion. Purged evaporator, heat exchanger and heat loop. Soldered all joints back together. Vacuum and recharged unit. Low side sitting at 0. High side at 110. Cleared restriction. No further issues during testing. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Selma, TX 78154
Chris S.
Job Details: 08/30/2021
Customer stated that rand on left side is dented really bad and can push it into place to use and builder said. Theres nothing they can do customer would have to call whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/30/2021
Tested unit. Found bad filter housing and bad ice maker. Replaced ice maker. Need to replace housing.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near San Antonio, TX 78209
Chris S.
Job Details: 08/30/2021
Replaced lid lock tested unit everything working properly. Collected P&L 226.04
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78222
Chris S.
Job Details: 08/30/2021
Customer stated that washer was not completing cycle. Found issue to be faulty lid lock latch. Replaced lid lock latch assembly tested unit everything working properly. Collected SC and P&L 359.12
We serviced a
JENNAIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78255
Shawn W.
Job Details: 08/30/2021
Our customer is having a problem with an intermittent noise that is a little louder then normal as is represented in an audio video our customer presented to me. The temperatures are fine with the unit and I see no frosting up near any of the fans. Our customer had had this problem from the beginning. This unit is fully functional. I did notice two potential noise problems. When I moved the unit out to check the rear, I noticed that the Grille was not installed correctly. This could cause excessive rattling when the condenser fan is running. I corrected this. I also noticed that the warning label on the power cord was against the wall which can rattle against the wall when the condenser fan is running. I taped and zip tied WPW10339879. I explained to our customer how the compressor works on this model and I sent them a copy of their owners manual so they can reference page 7 for normal sounds: Your new beverage center may make sounds that your old one didnt make. Because the sounds are new to you, you might be concerned about them. Most of the new sounds are normal. Hard surfaces, such as the flooring and surrounding structures, can make the sounds seem louder. The following describes the kinds of sounds and what may be making them. Your beverage center is designed to run more efficiently to keep your food items at the desired temperatures and to minimize energy usage. The high efficiency compressor and fans may cause your beverage center to run longer than your old one. You may also hear a pulsating or high-pitched sound from the compressor or fans adjusting to optimize performance. Rattling noises may come from the flow of refrigerant or items stored inside the beverage center. As each cycle ends, you may hear a gurgling sound due to the refrigerant flowing in your beverage center. You may hear water running into the drain pan when the beverage center is defrosting. You may hear clicking sounds when the beverage center starts or stops running. Utilize authorization S92190.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/30/2021
Found bad actuator. Installed new actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 08/30/2021
Installed ice guide that was missing and sealed liner to fix issue with condensation in between refrigerator and freezer compartments. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/30/2021
I uninstalled the old hinge and installed the new hinge. The door now opens and closes as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/30/2021
I removed the bad shifter and replaced it with the new re-engineered shifter. I ran DLMS calibration then tested the unit by running manual test mode for agitate and spin. This unit is now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Stated that dryer had condensation in it. Found that dryer vent hose was too long hose down also found plywood pieces in wall vent hose told customer need to get builders to come check out the vent hose in wall make sure no blockage. Tested dryer everything good on unit side. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cibolo, TX 78108
Zachary
Job Details: 08/30/2021
Replaced deli UI with no change lights still wouldnt operate correctly. Talked to DH, is most likely harness witching the deli pantry door. Ordering door, and harness that runs along rail as contingency. Separate issue was FC ice maker, replaced ice maker and there was less tilt and fill did not run over sides. Refrigerator in general had a forward lean to it so dropped feet to resolve issue further. Door is OOS hand will need to be scheduled when available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Customer stated that icemaker stopped making ice. Found issue to be faulty icemaker. Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Mico, TX 78056
Sebastian
Job Details: 08/30/2021
Call 1st Customers concern with the unit is that they are not getting a fresh scent after a wash found that everything on unit is working appropriately customer is using regular detergent on a time six concentrate mode explain to customer how the concentrated soap works and that it is meant to be used with concentrated bottles of soap explain to her that the soap that is in there now will work but it wont work as well switch to Settings to times two and showed customer how to change on their home customer instruct
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bandera, TX 78003
Sebastian
Job Details: 08/30/2021
7731623295 Found at the CAM assembly was jammed replaced cam found that unit is now switching in agitation and wash without making the odd clicking noise that it was doing found that agitator plate was making a nasty noise on it so now that I finally got it to wash checked on her agitator plate and found a wider hair very likely that this one also caused the actuator to get stuck in a position that it was in reported with tech one of my findings reported with customer as they were not home was working with family member. Ran calibration and tested good girl
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near Bandera, TX 78003
Sebastian
Job Details: 08/30/2021
Found that the icemaker was not installed correctly tube was pushed up to far and making only about 50% contact with the icemaker fixed the tube adjusted icemaker cleared ice of unit make sure icemaker water dispenser doesnt fall into the cabinet checks good
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78006
Douglas H.
Job Details: 08/30/2021
Customer has recording of the noise issue. Noise sounds like a truck in the unit. Found cause to be failing compressor. Compressor running too hard which is causing the noise issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Pipe Creek, TX 78063
Sebastian
Job Details: 08/30/2021
Found that the light in the freezer section need to be swapped out, double checked both freezer lights. Unit operating as it should
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/30/2021
Installed new burner. No issues during testing. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Boerne, TX 78015
Douglas H.
Job Details: 08/30/2021
Last trip found damaged door trim, stripped adapters, and faulty ui panel. Replaced adapters to resolve door issue, issue not resolved, found issue to be unit itself installed improperly. New door trim warped out of the box. Installed ui panel to resolve the WiFi issue. Ordering new trim due to damaged part out of box. Advised to have installers back out to properly install unit as new screw holes in cabinet will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/30/2021
Installed new gasket and track. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78218
Zachary
Job Details: 08/30/2021
Checked washer, concern is basket drops with a large load. Explained this is actually normal with the new design. Checked for error codes none found. Ran an diagnostic cycle on it to test all components. Washer is working as designed. Educated customer on soap amount, proper loading procedure and overall good tips of use.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Helotes, TX 78023
Sebastian
Job Details: 08/30/2021
Concern is the dishes are not drying found that all functions on the unit or working as they should including the heater, customer was not using rinse aid on this particular unit customer says they have another home with the same model that doesnt have the same problems but it likely has rinse aid loaded in it went over user manual with customer marking as customer instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Customer stated that dishwasher was not draining found it should be the plug on garbage disposal so I was not taking out it wasnt letting any water flow through fixed issue tested unit dishwasher is not draining properly. Yes the survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHB
Near Converse, TX 78109
Chris S.
Job Details: 08/30/2021
Replaced control box and rivet. Tested unit everything working properly. Yes to survey.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 08/30/2021
Replaced left and right rails. Tested. Dishwasher upper rack is no longer rubbing seal. Dishwasher is working as designed.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78209
Zachary
Job Details: 08/30/2021
Checked beverage cooler. Complaint is not cooling properly. Both evaporator fans working. Ice blocking on both top right and top left of evaporator. Replaced defrost thermistor. Beverage cooler is now working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78216
Zachary
Job Details: 08/30/2021
Checked dishwasher, complaint is that dishes are not getting clean. Found error codes F6E4- float switch open, F6E1- low/no water references F6E4, F5E1- door stuck open. Cleared error codes. Error codes appeared to be old because dishwasher performed excellent in service diagnostics cycle. All components working correctly. Removed screen and cleaned filter. Was dirty and potentially causing dirty dishes after wash. Showed customer how difficult they designed it to be cleaned. Recommended running afresh cycles to really clean all components. Dishwasher is working as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7AS02
Near San Antonio, TX 78217
Zachary
Job Details: 08/30/2021
Checked microwave oven, issue is microwave will work but oven is not heating. Circulated power at breaker. Tested unit and it is now working as designed.