Near San Antonio, TX 78232
Shawn W.
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Our customer is having issues with clothes staying wet after cycle completes. Noticed that the unit is on a pedestal and has a hight distance of about 11 inches above the standpipe without a siphon break kit. This could be causing a drain problem. Ran diagnostics and received error code F0E5 of balance load. When running service and load test, all loads functioned as designed. When draining I found that there is a shop rag surrounding the stand pipe preventing complete air break. During drain water came up to the top of the stand pipe and almost overflowed. Unit is spinning at an optimal level with no shaking. Ran quick service cycle. I explained to our customer about the need to have the drain cleared. I provided them with guidance on keeping odor away. Unit is functioning as designed."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Found control panel non functioning. Replaced control board. Tested to complete. Unit is good to go.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2020
FREEZER FRGIDAIRE FFU21F5HWM Last trip found faulty gasket. Replaced gasket to resolve the issue. Door is sealing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78251
Richard G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW8040DW Customer complaint is that the unit is not filling. Entered diagnostics and found no error codes. Entered automatic test and found water slowly entering tub. Replaced valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW7500GC2 Based off recommendation of techline I’ve replaced slider (which was reused off the old gearcase which apparently did not come preinstalled on the new part). Also the rotor was replaced as a precaution.
Near Cibolo, TX 78108
S. L.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed unit replaced element tested preheated all operations normal.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit leaking from ice maker. Calling techline per notes. Spoke to Cathy. Explained the situation. Stated likely cause unit isn’t tilted back enough. Stated if issue still persists after tilting unit back then likely culprit is UI and valve. Sr 772901032 leveled unit per techline by raising unit up in the front.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "As soon as technician arrived, customer stated that she did not wish to have service provided by ACT and that she would call Whirlpool. Called CXC and spoke to Christie SR7728881545"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/12/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HB Tested unit. Noise during vent fan run. Pulled microwave down. Found vent fan blades rubbing against cabinet. Reshaped cabinet. Blades not rubbing. Reinstalled microwave. No noise issue. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
DISHWASHER AMANA ADB1400AGB1 "Running diagnostics, unit has rinse aid in unit, moved it to the highest setting. Heating element is working."
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
REFRIGERATOR SAMSUNG RF23M8070SR Installed kit. issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Customer stated the issue with the unit is running by itself. The unit was not plugged in on arrival. After plugging in the unit, it ran the drain pump for approximately five minutes before disengaging. No errors in diagnostics and unit is testing good with no further issues at this time"
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is not drying the clothes. Customer is using the timed cycle. There is motion and airflow as well as heat to the unit. Recommended to customer to select the sensor cycle to see if it improves drain results. Unit is tested good with no issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/12/2020
WASHER MAYTAG MVWX655DW "Issue was lid lock error codes. Replaced control, unit tested good."
Near San Antonio, TX 78222
S. L.
Job Details: 10/12/2020
OVEN ELECTRIC (D AMANA AGR5330BAB3 Tested cooktop burners ran heat cycle test in oven with thermocouple for 3 cycles averaged out temperature in oven cavity found oven temperature within 1% accuracy at 350 degrees average temperature 348.833 This is acceptable temperature all operations normal.
Near San Antonio, TX 78252
Justin
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE525S0HB1 "Door gasket was coming out of the frame, removed extra pieces. Unit is good to go."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Our customer is experiencing decreases in the oven temperature. I explained how ovens work and that they will go well above and below the set temperature during the heating cycle. I ran diagnostics and received error codes F8E0 Upper cool fan speed and F6E4 UI to control state status. Unit will need a new control board and possibly a new console and a new blower. Parts ordered.; ordrng 1 W11248652 (blower) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 "Issue was a faulty condenser fan. Replaced fan, unit tested good."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Found that the customer was actually having a problem with the ice maker because it is not making ice. Talked to Rich at Tech Line he recommended a reassessment. The previous Tech was calling for an auger motor in addition to the water valve. The auger motor is working When trying to remove the water valve from the tube filter inlet I could not get it to budge. There was what I found to be some intense water pressure and it started to spray out while I was trying to remove it. I asked the customer where the water turn off to the house was and he directed me toward his culligan water softener in the garage. I turned off that valve and we checked at the kitchen faucet that the water was indeed turned off. However, the water pressure at the valve was so intense that it kept spraying and spraying. I was constantly soaking up the water from what was a continuous spray that is indicative of to much water pressure. To try and stop the water pressure from s
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Unit not cooling properly. Checked pressures, indicating a restriction. Double checked unit for for leaks. Found unit leaking in condenser. Ordering condenser to resolve issue. Condenser is showing as Out of Stock; ordrng 1 W11164117 (CONDENSER )"
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/12/2020
RANGE KITCHENAID KSEG700ESS0 Unit is having functional issues due to reassembly not being complete. Will need a couple of screws in order to hold knobs in proper position.; ordrng 2 W11244557 (screw)s
Near San Antonio, TX 78252
Justin
Job Details: 10/12/2020
DRYER WHIRLPOOL WED4850HW0 "Replaced all broken pieces, unit runs as designed after repair."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drain pump, but found lower harness connection broken, will need to replace lower harness.; ordrng 1 W11255099 (LOWER HARNESS)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new control and UI. Good harvest. Good water fill. No further issues. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Issue was unlevel refrigerator. Used level to balance refrigerator, unit still rocked. Finding issue to be that the floor is uneven. Customer verified with level. Customer will call builder."
Near , TX 78015
Tommy B.
Job Details: 10/12/2020
VENT HOOD WHIRLPOOL VWU37UC0FS1 Only needed to swap one light for the repair. The unit is testing good at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
DRYER MAYTAG MEDB765FC0 "Customer stated unit not drying and long dry times. Unit is heating. Issue was no air flow out of the home vent, exterior vent cap sealed up and closed off. Advised customer of issue. Unit is fuming as designed now. Used a wire tie to properly secure vent hose to unit. No further issues at this point. Entitlement page shows purchase date of 6/10/2020; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced housing and tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced motor and impeller and washer. Issue resolved.
Near San Antonio, TX 78233
S. L.
Job Details: 10/12/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Found gap between liner and cabinet needs sealant to seal gaps. No warping in gasket but will replace gasket when liner is sealed rescheduling Tuesday.; ordrng 1 WP482338 (adhesive)
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW4816FW2 Customer described issue as the unit will not function. Diagnostics revealed long Phil error code. Swapped out with a valve to resolve issue and unit is testing good at this time with no further issues. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
DISHWASHER KITCHENAID KUDS30IXBL1 Replaced control. Issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
WASHER MAYTAG MVWB835DW5 Ran diagnostics and received error code F2 E1 UI stuck button. Found pennies stuck between the agitator and the inner tub. Pennies removed. Made some leveling adjustments and Recalibrated unit.
Near Castroville, TX 78009
Justin
Job Details: 10/12/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Need to order console and control board for unit. Did a reset to have picture at least visible. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE )
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
RANGE JENNAIR JES9900BAS I verified that the control board was non responsive although lit. A power cycle seems to have resolved all these issues. There is a missing burner (non functional) will replace burner and switch. Also two knobs are in need of replacement. ; ordrng 1 W10823711 (elmnt-surf (LEFT FRONT). ) and 2 WP74011580 (knob flex)s and 1 WPW10185286 (switch-inf)
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Previous visit found rear suspension to be faulty. Replaced with new suspension to resolve noise issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Richard G.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Thawed out unit. Found damper stuck in open position. Replaced damper and evap motor harness. Tested to complete. Unit is good to go, called techline and spoke with TJ ran test on RC and evap thermistors and service test 4 for compressor, condenser fan motor,and evap fan motor. Also checked evap drip tray for bowing. All good. Says there is nothing else to check at this time, also stated that if the issue returns, it is non repairable. sr#7729011244"
Near Converse, TX 78109
S. L.
Job Details: 10/12/2020
DRYER MAYTAG MEDB835DW3 Found washcloth in blower housing removed washcloth tested all operations normal advised customer that pulley is needed to be replaced service fee good 90 days.; rqstng P&A on 1 4392067 (dryer repair kit)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Issue is that unit keeps dropping power. Replaced control and evaporator fan. Unit testing good, did not drop power after new parts were installed. Customer will call if issue returns."
Near San Antonio, TX 78223
S. L.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE550S0HV1 Found L1 at power cord burnt up burnt up terminal block and harness needs new harness block and 2 nuts. Customer responsible for power cord and will install on return trip.; ordrng 1 W11458883 (HARNESS) and 2 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near San Antonio, TX 78264
S. L.
Job Details: 10/12/2020
WASHER MAYTAG MVWB855DC3 Found F5 E1 error code F1E2 and and F2 E3 error codes ran test found buttons not working lock intermittently works and led on ACU blinks off and on need OTL on ACU lock and UI.; rqstng P&A on 1 W10861642 (latch) and 1 W11171748 (CONTROL) and 1 W11226503 (CONSOLE)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 Last trip found compressor was issue for noise. Replaced compressor to resolve the issue. Unit testing good now with normal noise. Customer approved of noise level.
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZC3122DW01 Installed new compressor. Charged unit. Starting to cool. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Tested unit. Unit is Now cooling in both sections. Have partial ice buildup on fresh food evap. Will need to replace controls and inverter box. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11087200 (invrtr-box) and 1 W11387386
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "1 year additional builder warranty, W10904715, W10620296 if customer calls in after he runs it with the requested adjustments. Heating element is working as designed."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
RANGE AMANA AER6603SFS2 Customer stated that the issue is the unit has inconsistent temperature as well as turns off on its own. Found it should be a faulty control. Ordering a control to resolve issue.; ordrng 1 W10908164 (cntrl-elec)
Near San Antonio, TX 78227
Richard G.
Job Details: 10/12/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HB3 Replaced control and panel. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
COOKTOP GAS KITCHENAID KCGS356ESS00 "Customer stated builder paying. Advised it wasn’t setup as 3rd party billing, and in order for me to do the repair today I would have to collect from the homeowner and they get reimbursed by the builder. Customer didn’t want to do that. Advised would need builder to either pay us directly or get with Whirlpool to send in proper billing documentation. ; saved tckt"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/12/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW8040DW4 Verified fault inlet valve. Replaced part. Issue resolved.
Near Center Point, TX 78010
Colton B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW4816FW1 "Issue was constant filling. Replaced valve, unit tested good."
Near San Antonio, TX 78213
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR MAYTAG MSD2572VEW01 Installed new compressor. Charged unit. Unit started to cool. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/12/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the light will not turn off. Replaced control and light. Tested to complete. Unit is good to go.
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/12/2020
WASHER MAYTAG MVWB835DW5 Tested unit. Noise during agitate. Found bolt for stator was loose causing noise. Secured bolt. Noise is gone. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced freezer LED light, unit is working as designed."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/12/2020
VENTHOODS UNKNOWN WVU37UC0FS1 Customer complaint is of a banging noise when using fan. Found unit installed with power cord hanging down against fan. Fan was banging against power cord. Tested to complete. Unit is good to go.
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTM704ESS0 "I was able to get the unit reassembled to the point that it can be installed. I could not figure out how to get the lower dish rack back in. The service manual only shows you how to take it out and the only owners manual I could find was in Spanish. It has been a long time from my initial disassembly and the service manual had no guidance on putting some of the insulation pads back in. I tried to contact Tech Line but it was to late and they were closed. I tried to explain to our customer that he could go ahead with the install and we could come back out to figure out the rest. He did not understand me. We have a slight language barrier. I think he speaks Spanish and I speak English. He wanted to know if I could install the unit and I explained to him that we did not do installations, we do repairs. ; O-emld tckt"
Near San Antonio, TX 78264
S. L.
Job Details: 10/12/2020
REFRIGERATOR SAMSUNG RF23J9011SG Arrived used serial number called Samsung tech line will need OTL for all parts needed. Serial number was not correct corrected serial number.; rqstng P&A on 1 DA81-05595A (SILICONE) and 1 DA82-02367A (Y CLIP) and 1 DA92-00606E (PCB) and 1 DA97-13718C (ICE MAKER) and 1 DA97-19898A (HEATER)
Near La Vernia, TX 78121
S. L.
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Found seized wash motor replaced motor with new assembly tested calibrated all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/12/2020
WASHER MAYTAG MVWP576KW0 Replaced latch however it did not correct issues. I contacted techline and spoke to Robert SR# 7728990688. I verified the issue was a the relay. ; ordrng 1 W11384790 (RELAY )
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/12/2020
WASHER MAYTAG MVWB765FW0 "Customer stated that after the previous visit, she ran a load and the unit leaked bleach. Found it to be caused by the bleach dispenser Being assembled backwards. Reassembled and unit tested good now."
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer not available until after 5. Customer will call to reschedule. ; saved tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 code =7341. Water filter housing and valve at fault. ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10121138 (housing)
Near San Antonio, TX 78237
Richard G.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Customer complaint is that the unit is not cooling in the refrigerator section. Found evaporator frozen in freezer. Need thermistor and harness.; ordrng 1 W10316760 (thermistor) and 1 W11224591 (motor-evap)
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
RANGE WHIRLPOOL WEG745H0FS0 "Spoke with customer about appointment, rescheduled for Monday ; schdld next appmnt for 10/12 MON !"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
FREEZER WHIRLPOOL WSZ57L18DM00 Unit not cooling properly. Found Previous control installed is defective. Per marcone there is an updated part. Ordering updated control. Control on b/o ; ordrng 1 W11382528 (CONTROL BOX)
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNTS1 Customer stated inner drain pump fell down. Inspected unit to find the piece of the reservoir that holds the drain pump and drain hose in place broke after last visit. Would need to order reservoir to get issue resolved. ; ordrng 1 WP2324334 (WATER PAN)
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG320M0BB2 Ordered wrong color panel. Will order correct part. ; ordrng 1 W10874825 (panel-drwr)
Near La Vernia, TX 78121
S. L.
Job Details: 10/12/2020
COOKTOP ELECTRIC WHIRLPOOL KICU569XBL00 Spokemto AE authorization WSSSM00WL1 covers service fee and labor are covered found F7E4 error code checked wires 3 right burners show error code inspected unit all wires good followed steps recommended replacement of UI and Control for right burners. Also needs counter gasket gasket was never installed.customer to speak with Kitchenaid for assistance. Advised customer to find DOP paperwork prior to speaking with them.; rqstng P&A on 1 W10857233 (module) and 1 WPW10237005 (gaskt-cktp) and 1 WPW10396615 (display)
Near Boerne, TX 78006
Colton B.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Need to call Techline but cannot get to call before techline closes. Rescheduling for Tuesday. ; schdld next appmnt for 10/13 TUE !
Near San Antonio, TX 78259
Jim G.
Job Details: 10/12/2020
OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 Verified issue is control. Ordered control. ; ordrng 1 WPW10119143 (cntrl-elec)
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated that the issue is the unit is not producing ice and it also is leaking water from the dispenser. Ran icemaker test and found the motor was not in the home position. Icemaker fill test and harvest test was successful. Ordering a fill tube for the water dispenser.; ordrng 1 WPW10499015 (tube-water)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
COOKTOP ELECTRIC KITCHEN AID KECC607BSS02 F1E0 error codes present tested burners tested wiring per tech sheet needs UI Ui covered under 5 year warranty per SB web. Labor service fee will be needed. call when part comes in. ; ordrng 1 WPW10545370 (cntrl-elec)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE540H0ES0 Found bake element failed causing unit to not preheat or heat correctly needs new element spoke to CS rescheduling for tomorrow.; ordrng 1 W10779716 (elmnt-bake)
Near Selma, TX 78154
S. L.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found LED and and ice maker E2 error code found pantry ui not working removed ui stilo same issue reset power leds came on but both UI not working correctly ice maker did harvest and fill ordered both UI and main control. Call when parts come in.; ordrng 1 W11387384 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)
Near Universal City, TX 78148
S. L.
Job Details: 10/09/2020
WASHER MAYTAG MVWB725BW0 "Found entire top panel rusted which will need to be replaced found lid and both hinges due to to rust called CXC spoke to Tiffany sr 7728951365 advised her of damage to document it. Due to age the of unit Maytag said they cannot help,with any costs. service fee good 90 days. Customer will contact Maytag. Messaged office to mail receipt.; rqstng P&A on 1 W10552507 (top) and 2 WP8563964 (hinge)s and 1 WPW10119492 (lid)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/09/2020
FREEZER WHIRLPOOL WZF34X20DW01 Our customer is still having some frosting on the top inside of the door. I called Tech line and spoke with Leon. The next step that he is recommending is applying a silicone sealant to the cabinet. SR # 7728998908. I spoke with SG since he has experienced success with this process. I will be using the Whirlpool electrical grade sealant WP482338. Part ordered.; ordrng 1 WP482338 (adhesive)
Near Cibolo, TX 78108
S. L.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFG505M0BS3 Closing documents provided from builder found orfice on front left obstructed used wire brush clean flame spreader and cap and removed orfice cleared it out retested all operations normal. Install instruct today.
Near Elmendorf, TX 78112
S. L.
Job Details: 10/09/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found module wire in FC reversed polarity on wires switched wires at harness tested all operations normal.
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/09/2020
DRYER WHIRLPOOL WED6620HC1 I was unable to get the blower wheel off. Blower wheel would not budge and started stripping. The blower wheel and housing will need to be replaced. Parts ordered.; ordrng 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)
Near Floresville, TX 78114
S. L.
Job Details: 10/09/2020
DRYER WHIRLPOOL 123455 Customer did not want dryer serviced says it was working fine just had vent hose kinked.
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer was concerned about the fans operation. She was preheating and there was smoke in the oven and when she opened the door the smoke evaporated and the fan did not come on. I explained to her that the fan has two speeds and is activated by sensors to protect the electronics, not dissipate smoke. Ran diagnostics and received no error codes. Ran through component activation on all loads for both ovens. All loads were working on both the top and bottom ovens. I preheated each oven to 350 degrees F. Unit is fully operational."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/09/2020
WASHER WHIRLPOOL WTW7120HW0 I contacted our customer with an estimate and he informed me that this call is for a new washer not the one we previously diagnosed. He said he had informed Whirlpool but it came as a job on the old model. Our office informed me that this was worked out and updated. I conducted forced refresh a few times and it did not update. I went ahead and updated with new model number and serial number. This unit had a small leak and was just continuously running water through the fabric softener dispenser. Customer had shut off the water. Once the water was turned back in the unit continued running water through the softener dispenser even though it was unplugged. I turned that water off at the washer and water continued to flow in. I found out from our customer that his faucets in the home will not turn off. This unit will need a new control and a new water valve. Parts ordered.; ordrng 1 W11220230 (valve) and 1 W11419051 (CONTROL ELECTRONIC)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/09/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Unit not making ice due to frozen evaporator. Ordering all parts recommended by techline on previous phone calls with techline for same issue and per service pointer regarding frozen EVAP. ; rqstng P&A on 2 67006425 (SCREWS)s and 1 W10843055 (CONTROL) and 1 W10848783 (UI) and 1 W11087438 (EVAP HARNESS) and 1 W11188493 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10248595 (DAMPER CONTROL) and 2 WPW10339879 (WIRE TIES)s, states that autho needed"
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/09/2020
WASHER MAYTAG MVWC565FW0 No errors in diagnostics. Unit is grinding and slipping. I could not get impeller off. Tighten down bolt and tested unit. Same thing. Unit will need new gear case splutch and actuator. This unit is likely going to require breaking some parts to get the tub out. I have ordered these parts as a contingency and will return to vendor what is not needed.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11385424 (RETAINER) and 1 WP8533953 (screw) and 1 WPW10006384 (drive belt)
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/09/2020
REFRIGERATOR SAMSUNG RF28NHEDB "Installed new icemaker, control and auger drain line from Samsung service kit. No further issues. Tested to complete."
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Checked refrigerator found freezer door handle was loose, tightened set screws checked operation unit is working properly now."
Near San Antonio, TX 78261
Jim G.
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTE204GPS0 Replaced tub. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
RANGE WHIRLPOOL WFE505W0JZ0 Verified loose wire at the receptacle. Used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/09/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the door tit he unit will not close. Found issue to be caused by the lid being cracked and broken off at the hinge. Ordering parts to resolve issue. ; ordrng 1 W11259006 (lid)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/09/2020
WASHER SAMSUNG WF50K7500AV Replaced door boot. Issue resolved.
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer stated that the issue is the icemaker is leaking water into the freezer. Found a sheet of ice at the icemaker compartment. The issue is caused by the ice tube being misaligned with the icemaker. After realignment the unit was tested good with no further issues at this time.
Near Floresville, TX 78114
S. L.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL MBF2258XEW1 "Found failed control unit wont go to defrost heater and bimetal good quoted control parts labor service and tax. Service fee paid good,for 90 days.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"
Near Kendalia, TX 78027
Jim G.
Job Details: 10/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Replaced all parts. Missile fully resolved.
Near Center Point, TX 78010
Colton B.
Job Details: 10/09/2020
WASHER WHIRLPOOL WTW4816FW1 Issue is that cold water fills tub even when unit is turned off. Finding issue to be a faulty valve. Ordering new valve and returning tomorrow. Collected all costs for the repair. ; ordrng 1 W11210459 (valve)
Near San Antonio, TX 78253
Justin
Job Details: 10/09/2020
DRYER WHIRLPOOL WED5000DW2 Customer said he was worried the vent was not venting properly due to poor install. But unit is venting correctly.
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "This unit will need a new start device, new control board and the unit will need to be leveled and have the freezer door gasket heat treated. When I went into service test made it showed a program code of 14. It should be reading 12. I reprogrammed the proper code. Unit will not go last step one of diagnostics. Unit will need a new control board. Parts needed ordered.; ordrng 1 W10503278 (control board) and 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
Near San Antonio, TX 78261
Tommy B.
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found issue to be caused by restriction in evap. Conferred with DH to verify this. Scheduling sealed system tech to return. ; schdld next appmnt for 10/9 FRI !
Near San Antonio, TX 78261
Tommy B.
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that the issue is the unit is not functional. Entered the unit into diagnostics and it would not begin to cycle or reveal any errors. Ordering a control and the main pump assembly to resolve issue.; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS Customer stated unit needed to be calibrated per independent inspector. Followed service pointer W10565140 per Whirlpool to verify temp calibration. Upper unit heating properly and no need to calibrate it. Lower oven was slightly too cold. Calibrated lower oven up. Unit testing good now. No further issues at this point.