Near San Antonio, TX 78227
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Tested unit. Not cooling fresh food section. Freezer is good. Found condensation buildup on top of fresh food section. Air returns are blocked with ice. Found warm air leaking through gap in between frame and liner on bottom of fresh food. Sealed gaps with silicon. Cleared air returns. Good airflow to fresh food. No further issues. Tested to complete. ; used 1 W10841140 (ADHESIVE) from stock
Near Bandera, TX 78003
Justin
Job Details: 11/17/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Replaced main control and ice maker for unit. Unit is good to go.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
MW-HOOD COMBO MAYTAG MMV4207JZ0 Removed unit replaced magnetron and diode reassembled tested unit heating no noise all operations normal.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL KEBC247VSS02 Replaced part. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Found no errors then during bake and when unit is powered off both elements energized needs both ACUs. Call when parts come in.; ordrng 1 W11261167 (ACU) and 1 W11261169 (ACU)
Near Comfort, TX 78013
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Swapped out start device to resolve cooling issues. Compressor powered on waited to ensure unit remained functional.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 "Replaced ice maker on refrigerator due to ice maker not going into harvest. Good harvest food water flow into ice maker, unit is working as designed. Job complete."
Near San Antonio, TX 78233
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Found light socket burned and lens cracked needs new socket rescheduling Wednesday.; ordrng 1 WPW10734063 (light-ind)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
DRYER MAYTAG MED6230HW0 Found no sound at speaker no loose ribbon cables or wires no error codes reset power issue still present ordered new UI.; ordrng 1 W11413566 (Ui)
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/17/2020
WASHER MAYTAG MVWC565FW1 "Checked unit, found no errors stored. Ran auto testing cycle, testing good, ran manual diagnostics testing, testing good. Not finding any issues with this unit. Cleared for resale."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Replaced ice maker on refrigerator due to no harvest unit is working as designed no issue. Collected remaining balance. Job complete.
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
WASHER MAYTAG MVWB865GC0 Removed agitator. Removed pillow case. Unit is now fully operational.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I found that all the lights in the unit were out. I tried to jump start the freezer light. Checked the DCV at the LED control board and it was not sending direct current to the lights. This will need to be replaced and perhaps a LED or two. I will not be sure until we get the control board replaced and get electrons flowing through the circuit. Our customer paid our service fee at . This is an estimate only. Our customer will need to look at her options because it is cost prohibitive.; ordrng 1 W10695459 (module)
Near Center Point, TX 78010
Colton B.
Job Details: 11/17/2020
RANGE FRGIDAIRE n/a Customer needs to reschedule to Wednesday.; schdld next appmnt for 11/18 WED 1-6
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/17/2020
RANGE KITCHENAID KSGG700ESS1 Installed new control. Unit powers on. Bake and broil are good. No issues during testing. Unit is working properly. Part covered under warranty. Collected payment for labor. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WEE750H0HZ1 Verified the LCD display is blacked out. ; ordrng 1 W11335274 (CONSOLE UI CONTROL)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW0 "Found neutral wire on drain pump came off pump. Installed connector crimped it so it wont fall off recalibrated it ran test advised customer that gearcase is grinding and will need to be replaced at some point remaining balance DUE if customer decides,to,do it. Unit operational for now.; rqstng P&A on 1 W10902814 (washplate) and 1 W11455453 (GEAR CASE)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS4 Hood light not turning off. Found control at fault. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/17/2020
COOKTOP ELECTRIC WHIRLPOOL WFE320M0JS Customer complaint is that burners will turn off and on during cooking. Tested burners. All burners are working. It is normal operation for burners to cycle on and off. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Found that none of the burners were working and PSH showed on the display. I found that the gas was turned off to the home at the back of the oven (pictures included). I found that a screw was missing from the back access panel. I replaced the screw from truck stock. WP98007225. Tested unit. Unit is now fully operational.; used 1 WP98007225 (SCREW) from stock
Near San Antonio, TX 78222
S. L.
Job Details: 11/17/2020
REFRIGERATOR AMANA ART104TFDB00 Found unit not defrosting removed cover tested bimetal found on connector on element off from molex. Reinserted pin retested defrosted unit all operations normal.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
DRYER MAYTAG MEDX655DW1 Replaced switch. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS02 Replaced thermal fuse. Issue resolved.
Near , TX 78101
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found little frost pattern and .75 amp draw spoke to DH needs uv dryer . Rescheduling Wednesday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Replaced wire harness on.ice maker due to no ice after replacement unit went into harvest good water flow good recirculation good drain tested to complete. Collected remaining balance.
Near San Antonio, TX 78266
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "I spoke with JK at Tech Line to determine a path forward since it seems like the ice maker continues to to stop working even though it fills water during testing. Ice bin thermistor, ice maker thermistor, ice box fan, water valve. To correct the intermittent water fill issues, JK recommended changing the dual water valve. To correct the E5 error code we will need the new ice maker to replace the thermistor and although the ice box fan is running it sounds week and labored. Parts ordered.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/17/2020
WASHER MAYTAG MHW5630HC0 I contacted WP techline and spoke to Bruce SR# 772929705. Could not confirmed specific issue however will replaced co troll and co trains the co sole has a losing led. ; ordrng 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW6620HC2 Unknown issue. Checked for errors. None found. Ran diagnostics testing to check unit. No issues found. Cleared for resale.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Our customer is having problems with the dishwasher drying dishes. I found the unit using finish rinse ai as well as Cascade platinum. The unit drain hose is not looped up and the handle fell off. I fixed the handle. I lopped up the drain hose and used a zip tie to secure it WPW10339879 I ran service diagnostics and received no error codes. The unit is filling washing and draining and the heater element is working as designed. I found an excessive amount of soap on the unit during service diagnostics wash substep. I’m replacing the soap dispenser to ensure the rinse aid is being dispensed correctly. The better draining should help with the drying and the soap backing up into the tub. While speaking with our customer about her use and care, I discovered that they have had to fill up the rinse aid dispenser often enough to already have gone through a whole large bottle. I’m ordering a new control board as well. Parts ordered.; ordrng 1 W11306302 (cntrl-e
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
COMPACTOR WHIRLPOOL n/a Called customer customer stated they will not be available until Wednesday before 3 scheduling for 12pm-2pm; schdld next appmnt for 11/18 WED 12-2
Near San Antonio, TX 78232
Jim G.
Job Details: 11/17/2020
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Ticket made in error
Near Boerne, TX 78015
Douglas H.
Job Details: 11/17/2020
WALLOVEN JENN-AIR NOMODEL "Broil element turns on immediately as power is supplied with out touching unit. Can’t turn off element by canceling, appears as a stuck or shorted relay on control. Can’t look up parts without model number. Calling techline to see if can get model number from serial number since model number rubbed off sticker. Spoke with ED, he couldn’t locate anything for model either, looked in multiple places. Advised if could locate a part number could attempt to google part number. Advised customer couldn’t locate model anywhere even with the help of techline, couldn’t locate a part number for the part needed either. Explained to customer that unfortunately I wouldn’t be able to help. Collected Sc. Advised customer that if could locate model number to call in with model number and would look into it."
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer stated the issue is the door won’t close. Found issue to be busted door strike. Ordering parts to resolve issue. ; ordrng 1 WP8580309 (door latch strike)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
ICEMAKER (STANDA SCOTSMAN DCE33A1SSD-1SSD "Customer stated when first started using unit ice over filled then dwindled down after adjusting ice level then stopped making ice. Testing unit showing making ice. Ordering thermostat, temp control and timer to resolve the issue. Parts showing on b/o ; ordrng 1 11-0616-21 (THERMISTAT) and 1 11-0619-21 (TEMP CONTROL) and 1 12-2985-01 (TIMER)"
Near Rio Medina, TX 78066
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DC4 "Spoke With customer about issues going on with her unit, let her know that we had parts on order. Gave her a quote for the repair she denied service will purchase a new unit. Close job"
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Installed new sensors on both ovens. Ran ovens at 350. Both ovens are holding temperature at 350. No further issues. Tested to complete.
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Not dispensing ice. Auger motor is weak. Will need to replace motor. Motor still within 1 year of since last visit. Collected service fee. Will order auger. Will collect labor next visit. ; ordrng 1 W10822606 (motor)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS02 "Unit has long preheat times of excess of an hour. Verified proper heating. Checked for errors. None present. Ordering control, console and temp sensor. Parts on b/o. Customer is going to attempt to get a replacement. Advised if supplier replaces unit to please let us know. ; ordrng 1 W10859573 (TEMP SENSOR) and 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)"
Near Floresville, TX 78114
S. L.
Job Details: 11/17/2020
WASHER SAMSUNG WF42H5000AW/A2 "Ran spin cycle can hear bearing loose in tub called techline spoke to Roger ref number 7004048202 he said replace baslet and tub need 2 techs for job, and otl.; rqstng P&A on 1 DC97-17037E (BASKET ) and 1 DC97-19636A (TUB), states that autho needed"
Near , TX 78003
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 "Unit has a defrost and drain issue, fan is no longer running as well. Will need control, evap motor and thermistor. ; ordrng 1 W11256504 (cover) and 1 WP2315539 (motor-evap) and 1 WPW10384183 (thermistor)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Diagnosis by previous technician was incorrect. Two-way water valve is functional. Spoke with DH and based on findings, recommending to order a new control and a user interface. Gave customer price quotes for both parts, but seeking authorization from partner team.; ordrng 1 W11387384 (UI ) and 1 WPW10675033 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW2 "No errors pump motor working. Checked spin found basket shimmys while in spin checked level checked suspension. Attempted to remove wash plate plate stuck needs new basket gearcase and washplate. Need otl.; rqstng P&A on 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W11455453 (GEARCASE ), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 "Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Unit is still under warranty, as well as Sb web showing unit has ELW program."
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED4850HW0 Installed new terminal block. No further issues. Tested to complete.
Near San Antonio, TX 78230
Shawn W.
Job Details: 11/17/2020
WASHER WHIRLPOOL GHW9100LW2 I found the unit with water filled up about 7 inches above the bottom door opening. I tilted the unit back to vac unit out and the drain pump engaged and started to drain about a 1/4 of the water out. I noticed that the drain hose was stuck way down into the stand pipe creating g a siphoning effect. I fixed this deficiency. I tilted it again and put it into drain and spin and was able to get the rest of the water out. I ran diagnostics test mode and all loads functioned as designed. I advised our customer that the stand pipe will need to be thoroughly cleared by a licensed plumber to ensure that the drain water does not back up again into the washing machine. Unit is now fully operational.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW0 "Checked washer found grinding noise coming from gearcase, found stuck start button ordering gearcase and control board to resolve issue.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 11/17/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS Parts not available with our distributor. Provided customer with information on how to acquire part and that we could provide the part install but not guarantee the part. Unit requires a new drain pump.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW3090JW0 "Complaint of unit starting on its own. Found unit in emergency drain mode. F11 (Error code not in tech sheet) and f24 error overflow condition. Need to order timer, control, drain pump and pressure switch. Advised advisor of Explore USA rv that unit needs to be removed from cabinet prior to return but timer and control on b/o. ; ordrng 1 W11334214 (TIMER)"
Near Corpus Christi, TX 78414
Adam
Job Details: 11/17/2020
RANGE AMANA ACR4303MFS4 "Original notes state oven needs heating elements and infinity switches to resolve issue. Because this job is never confirmed parts were never installed on the unit so they went back to vendor. Ordering elements and switches to resolve issue; ordrng 2 3148952 (switch,infinite lf)s and 2 3148954 (element,surf.rf)s and 2 W11364018 (ELEMENT)s and 2 W11364019 (ELEMENT)s"
Near Aransas Pass, TX 78336
Adam
Job Details: 11/17/2020
RANGE WHIRLPOOL WFC150M0EB4 Installed just the elements issue resolved.
Near Corpus Christi, TX 78416
Adam
Job Details: 11/17/2020
REFRIGERATOR AMANA ART106TFDW01 Inspection of unit shows compressor is seized is extremely hot to the touch. Replace compressor to resolve issue also power cord for unit is in pretty bad shape. Replace wire harness to resolve that issue. Job will require a sealed system technician. Job will also require a two count; ordrng 1 W10445423 (compressor) and 1 W10578837 (harns-wire) and 1 W10669573 (drier)
Near Corpus Christi, TX 78414
Adam
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JSC24C8EAM00 Sr#7729279374. Customer complaint of unit losing temperature in both departments. Call tech line to troubleshoot situation tech line states they will need to have a sealed system technician come out and do diagnostics. They will need exact pressures from the system itself. Customer was charged scall including tax for diagnostic fee. Reschedule this appointment sometime next week for JL. Job will require two counts.
Near Port Aransas, TX 78373
Adam
Job Details: 11/17/2020
DRYER SAMSUNG DV50K7500EV/A3 (Pulley DC96-00882F part number around 63 dollars )(DC97-16782E around 77 dollars rollers) should be a kit (7004044443 Samsung tech line ref number). Inspection of unit shows all functions work as designed no error codes. Further inspection shows that both idler pulley and support rollers are going bad causing loud squeaking noise during operation. Called Samsung tech line to troubleshoot issue they agreed with my diagnostic and supplied me with two separate part numbers one for an idler pulley and another one for support rollers. Samsung reference number above. Also both part numbers that were supplied from their tech line above. Unit is out of warranty so customer was charged scall for diagnostic. I also gave customer a rough estimate of cost of parts and labor. Customer is aware that both parts and labor will be due on return visits. Will need a two count for labor.; ordrng 1 DC96-0082F (PULLEY ) and 2 DC97-07509C (ROLLERS)s
Near Corpus Christi, TX 78404
Adam
Job Details: 11/17/2020
WASHER AMANA NTW4516FW3 Install components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
DRYER WHIRLPOOL WED4815EW1 "The appliance won’t turn on per customer. The fuse and switch are good. Not getting correct voltage at the outlet, reset the breaker, still not getting correct voltage, tested at the appliance, not getting 110VAC on L1. Advised the customer he would need to get a qualified person to fix the issue."
Near Robstown, TX 78380
Adam
Job Details: 11/17/2020
RANGE AMANA ACR4303MFB3 Inspection of unit shows error code F1E0. Comes back as internal board failure. Replace control board to resolve issue. Parts pre-ID was correct but component is unavailable.; schdld next appmnt for 11/27 FRI !
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Called and spoke with the customer, he said the ice maker had made a full bin of ice and was going to see if it continues to make ice, no need to come by"
Near Goliad, TX 77963
Michael
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WDR90937576 "I called the customer enroute about 25 minutes before, no answer, arrived at the location, NOH, called the customer again, no answer, the answering machine picked up this time, left vm, waited 10 minutes, no call back and no one showed up, the customer will have to reschedule ; saved tckt"
Near Victoria, TX 77905
Michael
Job Details: 11/17/2020
RANGE AMANA AER6603SFB2 "Installed the new harness, tested the appliance, the appliance is working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Installed components, reform seal. Issue has been resolved."
Near Port O'Connor, TX 77982
John L.
Job Details: 11/17/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Install compressor and its components, vacuumed and charged unit, unit holding pressure and is cooling. Issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Installed pump and motor. Tested after installation. Issue has been resolved.
Near Corpus Christi, TX 78412
John L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Inspected unit, ran tests. Issue not with damper, it is functioning without issue. Issue is with evaporator fan motor. Fan does not power on to keep unit properly cool. Replace evaporator motor to resolve.; ordrng 1 W11215582 (motor-evap)"
Near Corpus Christi, TX 78412
John L.
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 "Inspected unit, tried to put unit into diagnostics mode. Unit does nothing in diagnostics mode, just sits without progressing through mode then shuts down on its own. Possible issue with main control. Will need to replace to resolve this. Checked on availability on part, shows that one is at our warehouse. Schedule ASAP.; ordrng 1 W11348053 (CONTROL)"
Near Victoria, TX 77905
Michael
Job Details: 11/17/2020
RANGE AMANA AER6603SFB2 "This job is one I completed on Friday 11/13/2020. I called and spoke with the customer to make sure everything was okay, they said everything was good, the appliance is working normal, duplicate order."
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7040DW0 "Not completing the cycle, just keeps filling and the time fluctuates, says it happens on the bulky cycle. F5E0, F7E0, error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, tested the display, there is no stuck keys. I started a bulky wash cycle, the appliance is filling and the time is counting down normal, couldn’t duplicate the issue. The appliance is working normal at this time"
Near Corpus Christi, TX 78413
John L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspected unit, found issue with trap door for ice dispenser not sealing. This is causing ice to thaw and stick, also found icemaker not holding water. Icemaker has split this is causing water to leak into bin. Bin has been split due to ice build up and when customer tried to dispense ice, unknowingly knew that a block of ice was restricting dispensing of ice. This led to bin splitting at bottom, bin will no longer hold ice or dispense. Replace components to resolve issues.; ordrng 1 W10300022 (icemaker) and 1 W11231384 (SEPARATOR )"
Near Victoria, TX 77904
Michael
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "After talking with the customer she said she thought she had Lowe’s extended warranty until 2022, it was dispatched under their name, advised her she would need to call them back and have it dispatched through the warranty or they would be responsible for the fees, she will call her warranty"
Near Refugio, TX 78377
Michael
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ "Several lights are blinking per customer. F2E1 error code, UI not communicating, installed new control panel, ran a diagnostics test, completed with no issues or error codes, UI and appliance are working normal"
Near Goliad, TX 77963
Michael
Job Details: 11/17/2020
WASHER MAYTAG MVWC565SW1 "The customer said he was smelling burnt oil. Looked underneath the appliance, there was oil all underneath from the gearcase, ordered parts, per customer, rescheduled for 12/2/2020; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Near San Antonio, TX 78218
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW07 Rediagnosed unit to find unit functioning properly. Cooling efficiently and full frost pattern. Not finding any indication of SS issue. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Last trip found faulty control due to defrosting issue, not allowing unit to defrost long enough, causing ice build up on EVAP. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L."
Near San Antonio, TX 78228
Richard G.
Job Details: 11/13/2020
WASHER MAYTAG MHW5630HW0 Replaced tub. Ran unit through calibration and automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Replaced evap motor and harness. Tested to complete. Unit is good to go.
Near Lakehills, TX 78063
Justin
Job Details: 11/13/2020
WASHER WHIRLPOOL WTW8200YW0 "Noise is coming from bearings, would need bearing replacement. Will go over repair with customer. Customer will not go forward with repair."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 Customer complaint is that there are scratches on the door panel. Replaced glass door. Unit is good to go.
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed new control and thermistor. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED4815EW Tested dryer. Not heating. Found bad fuse. Replaced fuse. Now heats. No further issues. Tested to complete. ; used 1 WPW10017410 (FUSE) from stock
Near San Antonio, TX 78251
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Swapped out the fuser assembly to resolve cooling issues. Thermistor not needed as it was a part of the diffuser assembly. Unit tested good with no further issues at this time.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
DRYER WHIRLPOOL WED7500GC0 Installed dryer repair kit and sound went away. Had our customer listen to it. Unit is now functioning as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Replaced with new parts that could be cause of an abnormal noise.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF22M9581SGAA Eric reference# 7004042805 I contacted Samsung technical support who had me take picture via visual support app of part replaced. He said he will submit unit for replacement.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Customer stated that the issue is the unit has no power. Found issue to be caused by incorrect wiring under the unit. After connecting the proper wires for electricity, unit is testing normally at this time. Yes to survey"
Near Mico, TX 78056
Justin
Job Details: 11/13/2020
WASHER MAYTAG MVWB950YG1 "3541 gate code, calling tech line to document findings. Smell is happening at the beginning of fill, customer says after a few loads the smell goes away. Scott is assisting, recommending to replace hub. Also recommended we have customer fill unit and soak with vinegar. ; ordrng 1 W10820039 (hub)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/13/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Rescheduled w customer approval. ; schdld next appmnt for 11/16 MON !
Near Schertz, TX 78108
S. L.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Used oven dolly found microwave control failed removed UI amd ACU replaced UI ACU and microwave control reconnected app and wifi tested oven and microwave all operations normal no error codes
Near Bandera, TX 78003
Justin
Job Details: 11/13/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Ice maker is frozen and will need to be replaced. Will order control and ice maker assembly. ; rqstng P&A on 1 DA82-02673A (ICE/CONTROL )
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/13/2020
ICEMAKER (STANDA KITCHEN AID KUIC15NHZS0 Customer stated unit stopped supplying water after a few cycles. Found broken wire on pump harness going to water sensor. Quoted 121.76 for harness and sensor. Customer wants to proceed with repair. Made unit functional for customer since harness on b/o. ; ordrng 1 WPW10485955 (HARNESS)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
DISHWASHER KITCHENAID KDPM804KB Replace tube. Issue resolved.
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/13/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HW2 Found that the control board needs to be replaced to fix the light concern. Because it is cost prohibitive our client has decided to not move forward with a repair.
Near San Antonio, TX 78239
S. L.
Job Details: 11/13/2020
FREEZER MAYTAG MZF34X18FW03 Pulled control box off of unit replaced with tested long defrost all operations normal. Defrosted evaporator yesterday evaporator still clear. Model serial tag shows manufacturer date 3/2020
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2020
COMPACTOR JENNAIR TC50S0 Determined drive gear is broken in two. In need of replacement. Collected service fee. ; ordrng 1 882699 (gear-drive)
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Found outside vent painted shut, fixed issue. Working as designed."
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR AMANA ART308FFDB06 Last trip found faulty compressor. Replaced compressor to resolve the issue unit began cooling immediately upon testing. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/13/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 "I found that the FC and RC temperatures were unusually low. The RC was set at 34 F. I set it back to 37 F. Found that the ice maker is not functioning as well as the ice tray thermistor. Replaced ice maker W10873791 from truck stock. Unit would still not harvest. Unit will need a new switch. If this does not resolve the issue, Whirlpool Tech Line will need to be contacted fir possible wiring problem. Part ordered.; rqstng P&A on 1 W11126296 (cover-frnt), used 1 W10873791 (ICE MAKER) from stock"
Near San Antonio, TX 78244
S. L.
Job Details: 11/13/2020
WASHER MAYTAG MHW5630HC0 Found dispenser leaking on side. Replaced dispenser ran test all valves pumps no leaks all operations normal.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/13/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Normal operation pressures low -20 high 80, indicating a leak. Checked for leaks again and finally found dye coming from the RC suction tube at the base of the cabinet. Calling techline due to location of leak. Spoke with Austin. Explained the situation, he stated based on info it’s an internal leak and is not repairable, filled out paperwork for an exchange. Read disclaimer to me. No further issues at this point. Sr 7728326614"
Near San Antonio, TX 78245
Tommy B.
Job Details: 11/13/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Customer stated that the issue is the unit is not cooling. Found compressor functioning intermittently. Issue is caused by faulty start device. Ordering start device and capacitor. Collected priority service call.; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Near Kendalia, TX 78027
Jim G.
Job Details: 11/13/2020
RANGE JENN-AIR JGRP436WP01 Adjusted burners to low setting. Issue resolved.