Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW4816FW1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked normal, ran cycle unit is working normal"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Verified no water to unit. Activated water link and cleared kink from line. Issue resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/17/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Ran unit for over 10 minutes and could find no noises out of the ordinary, unit is good to go."
Near San Antonio, TX 78209
Steven G.
Job Details: 04/17/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Checked oven found power cord and outlet is at bottom of cabinet making it hard to pull out which caused wall outlet to pull out causing wires to come out, customer needs electrician to fix outlet oven is ok"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WFW9500TW01 "Issue is that water is coming into unit and not draining. Ran diagnostics and got F27, F20, F35 error codes. All error codes revolve around the pressure switch. Unit needs new pressure switch but it has been discontinued. AE is going to work with AIG to find a solution.; ordrng 1 W10156252 (PRESSURE SENSOR )"
Near San Antonio, TX 78218
S. L.
Job Details: 04/17/2020
RANGE KITCHENAID KFGD500EWH04 Removed control panel replaced control tested unit found both bakes working but upper broil not working replaced valve and regulator assembly tested all burners working replaced bake ignitor due to possibly premature failure by unit not having gas all operations normal tested for leaks no leaks. Advised of survey.
Near San Antonio, TX 78239
Steven G.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW0 Checked washer found washer spinning and agitating at the same time ordered parts; ordrng 1 W10006481 (gearcase) and 1 W10863406 (CONTROL )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Customer stated ice guide fell. Examined ice guide and found it damaged. Ordering ice guide to resolve issue.; ordrng 1 WP2180224 (guide-ice)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/17/2020
RANGE JENN-AIR JGS1450FP0 Issue stated by customer: oven was burning food/getting way to hot. Upon arrival I hit bake and noticed unit was in Celsius. Asked customer if that was her preferred temp unit. She answered no and had said she didn’t notice and was setting unit to 350 degrees Celsius. Changed units back to Fahrenheit and tested unit at 350 degrees. Unit works fine. No error codes. Showed customer how to change back units if issue happens again.
Near San Antonio, TX 78023
Christian G.
Job Details: 04/17/2020
RANGE WHIRLPOOL WOS51EC0HS00 Issue stated by customer: oven getting too hot. Needs to be calibrated according to inspector. Set unit to bake at 350 degrees. Checked middle rack and adjusted unit to proper temps. Reset unit. Unit good.
Near Spring Branch, TX 78070
Steven G.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KUDP01FLSS3 "Checked dishwasher found touchpad cracked and not starting, replaced console and control checked operation unit working normal now"
Near Concepcion, TX 78349
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows miscommunication between control and interface. Replace both control and interface to resolve; ordrng 1 W11114420 (cntrl-elec) and 1 W11114670 (console)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
WASHER MAYTAG MVWX655DW1 Customers breaker was off.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue stated by customer: water and ice from fridge had bad odor/taste. Replaced water valve, reservoir, filter, dispenser and dispenser tube. Unit taste good. Informed customer if any further issues regarding odor they would need to contact their water softener company."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/17/2020
WASHER AMANA NTW4516FW3 "Installed board, unit now powers on. Another issue is present on unit now that it functions. Lid lock does not lock will need to replace to resolve.; ordrng 1 W10682535 (latch)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: unit not cooking evenly and only getting warm intermittently. Customer states she checked unit once it hit 350 degrees and temps read 200. Put unit into diagnostics and found No error codes stored. Did a reset on the control. Ran a bake test to 350 degrees. Unit tested well. Informed customer of routine cleaning cycles and to call us if unit is having any other issues.
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)
Near San Antonio, TX 78251
Christian G.
Job Details: 04/17/2020
COOKTOP ELECTRIC WHIRLPOOL WEEA25HOHN0 Issue stated by customer: Issue stated by customer: light malfunctioning in oven. Found light socket resistance bad. Ordered socket and bulb. Found sockets were different and one installed in oven was incorrect. Replaced socket with correct socket and bulb. Unit tested good.
Near San Antonio, TX 78266
Steven G.
Job Details: 04/17/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator ran diagnostics all fans and thermistors checked ok, customer to watch and call if any problems"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Sr#7727610143. Customer complaint of all lighting on inside of refrigerator would turn off it on on its own at random times. Inspection of unit shows pantry control board has been exposed to water causing corrosion to control. Replace pantry control to resolve issue. Customer also brought a second concern with water filter customer states that even after replacing filter the order water filter light would stay on the control. Call tech line to troubleshoot this issue tech line stated to unplug units wait several minutes plug back in if issue persists said I should replace control but if issue took care of itself there was a glitch and everything is OK.; ordrng 1 W10724664 (cover)
Near Schertz, TX 78154
S. L.
Job Details: 04/17/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed unit removed connectors from element removed bale element replaced and reassembled. Reinstalled unit preheated all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 04/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Found vibration on condensation pan unit was level ,used truck stock spacer dampened vibration all operations normal.; used 1 WPW10221048 (SPACER) from stock"
Near Victoria, TX 77901
Michael
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not making ice and now the temperatures are warming up in both compartments. 26 degrees in FC, 47 in RC, and 37 at the ice maker. The customer said he doesn’t hear the ice maker call for water or hear the motor rotate, bimetal and fans are working normal, removed the long drawer in the FF section, the RC evaporator is starting to frost up. Called tech line and spoke with Scott SR 7727607666 explained to him all the work and test I’d done, he was leaning towards a dc voltage issue and said it would probably be the UI, I told him I had already changed out the UI and main control? He walked through all the same test again, all checked out, he said it could be a short in the LED lights or the display on the ff section or possibly freezer fan. The freezer fan wasn’t pulsating when we tested it, it was blowing strong and steady. He said for me to unplug the LED lights from the control and leave it that way for a couple of days to see if things go b
Near Victoria, TX 77904
Michael
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed parts order, the compressor kicked on and fans were blowing, tried to navigate test 3 and it wouldn’t let me do anything and part of the number or letter was missing on some of the other test. Called and spoke with Dustin and he had me unplug the appliance and check voltage again, voltage is good, plugged appliance back in and tried the test again still not allowing to navigate, confirmed I ordered the right kit, advised me to reorder the kit, due to a communication issue.; ordrng 1 W10864261 (cntrl-elec)"
Near Converse, TX 78109
Steven G.
Job Details: 04/17/2020
REFRIGERATOR AMANA ASI2575GRS00 "Checked refrigerator customer explained that unit knocks about three times and only does it a few times a day and at night, Tech that made call heard it and should have been sent back, I did checks and didn’t hear anything, customer is going to write times down and see if we can pattern noise, and will call back"
Near San Antonio, TX 78255
Colton B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint was a no drain dishwasher. Found a piece of debris in drain pump. Removed debris, unit now drains perfectly."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows large amount of ice building in the back of freezer compartment. Replace evaporator motor harness wire and thermistor to resolve issue will have to contact Macon for specific part number. According to diagrams available and pictures from suppliers website specific component I am looking for does not show contacted Marcon spoke with one of their Staff by the name Edwin to try and source correct part number. Edwin was having difficulty locating specific number but he did supply me with wire harness number w11218408 hoping that thermistor was connected to this specific harness.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11218408 (WIRE HARNS)
Near Kingsville, TX 78363
John L.
Job Details: 04/17/2020
REFRIGERATOR AMANA ASI2575GRW01 "Installed compressor, topped of unit. Unit holding pressure and is cooling. Issue resolved."
Near Conway, AR 72034
Doug M.
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW4 "Inspected unit for not starting,performed service diagnostics found f6e3,f6e2 error codes communication failure between ui and main control,f2e1 stuck key error,diagnosed unit to need main control and console; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Near Falfurrias, TX 78355
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for lid lock failure. Replace components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 04/17/2020
RANGE WHIRLPOOL WFG525S0HS1 Inspection of unit shows error code F2E1 shorten keypad. Replace control board to resolve issue. Unit is out of warranty customer was charged 105+ tax for diagnostic and labor and paid a total of 249.50 in parts. Installed component tested unit issue resolved.
Near Portland, TX 78374
John L.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed light, issue has been resolved."
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
RANGE AMANA ACR4303MFW3 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW1 Ran diagnostics got 1 codeF8E1 long fiilReplaced agitator and valves to resolve issue.
Near Maumelle, AR 72113
Doug M.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL ED5GHEXNL00 "Inspected unit for not making ice after icemaker install,tested icemaker checks ok,tested water fill,fill valve is not turning on with120v to valve,diagnosed to need fill valve; ordrng 1 W10408179 (water vavle asm)"
Near Corpus Christi, TX 78405
John L.
Job Details: 04/17/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics, got codesF7E7 unable to reach rpmF0E5 off balance F8E1 long fillTests for spin, no issue with motor or drive, tested fill, issue with hot side. Unit is not level, explained to customer that extreme uneven floor will not allow unit to sit properly, and customer will need to set unit on a completely flat surface."
Near Victoria, TX 77904
Michael
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed parts ordered, plugged appliance back in, no error codes, tested ice maker, it’s calling and for water and rotating properly"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/17/2020
WASHER MAYTAG MVWX655DW1 Inspection of unit shows no error codes. Customer states they heard a noise and took off the wash plates that’s where they say they found burn marks. Mark’s customers are speaking of are in fact scam/dirt marks that are naturally occurring in the bottom of the wash machine. Reattached wash plate calibrated unit ran purification cycle no strange or abnormal noises found ran unit through manual testing on independent cycles to double check. No issues found issue resolved
Near Conway, AR 72034
Doug M.
Job Details: 04/17/2020
N/A N/A n/a "Inspected unit for not draining,found drain pump humming,impeller not turning,replaced pump tested unit operation checks ok ; used 1 WPW10348269 (DRAIN PUMP) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Issue stated by customer: freezer section started icing up. Issue was never reported until refrigerator section started showing signs of ice. Then refrigerator became warm. Ice patterns shown in picture depict air infiltration from seal. Found original cause of issue to be bad seal. Ordering door.; ordrng 1 LW11258473 (DOOR)
Near San Antonio, TX 78251
Richard G.
Job Details: 04/16/2020
DRYER AMANA NED4655EW1 "Replaced drum. While putting the front panel of the dryer on, the clips at the bottom broke off. Need to order clips.; ordrng 2 W10854425 (clip)s"
Near San Antonio, TX 78205
Steven G.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Checked microwave found unit not heating, ordered parts; ordrng 1 W10754299 (magnetron) and 1 W10754523 (transformr) and 1 W10832024 (THERMOSTAT )"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Unit showing f8e0 lower fan under speed. Ordering not cooling fans to resolve the issue. Also found convection assembly in upper oven is extremely noisy. Ordering all 3 parts to resolve all issues. ; ordrng 1 WPW10213813 (fan-convct) and 1 WPW10273666 (blower LOWER) and 1 WPW10273667 (blower UPPER)
Near Cibolo, TX 78108
S. L.
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW2 Found basket speed error tested found bad capacitor ordered scheduled for Friday.; ordrng 1 W11395618 (CAPACITOR )
Near Schertz, TX 78154
S. L.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Part sent was Orion control board part needed was GF2 board, called tech line spoke to Chris got correct part number bypassed DC voltage determined this is definitely part needed. Unable to obtain part locally ordered part return on Friday.; ordrng 1 W11389713 (CONTROL)"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Console is failing and blacking out. Several F0E6 errors. Ordering new console and control as a precaution. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (STAINLESS STEEL CONSOLE)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Near San Antonio, TX 78240
Richard G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS950SIAM01 Customer states that the unit started making ice after my last visit and has been making ice since. Decided to proceed without repair.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HW2 Replaced fan motor on MW-Hood combo no issues after replacement unit is working as designed. Job complete.
Near San Antonio, TX 78223
Steven G.
Job Details: 04/16/2020
DISHWASHER FRGIDAIRE FGHD2465NW1A "Checked dishwasher found fault code OU checked and found bad vent Assy blower, replaced vent checked operation unit working normal now"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Replaced. It’s slides and the baffle control. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE320M0EB2 Called trade partners got authorization WPSBN00APL1 found failed control and broken thermal fuse ordered both rescheduling Friday.; ordrng 1 W11122555 (cntrl-elec) and 1 WP3196548 (fuse-thrml)
Near Shavano Park, TX 78231
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Replaced thermistor on refrigerator checked for voltage good checked no issues. No error codes found. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Customer complaint is that the lid lock is broken again. Will need to reorder lid lock assembly and upper harness. Will need helper on return visit.; ordrng 1 W11028053 (harns-wire) and 1 W11176112 (latch)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that he issue resolved itself after following defrosting recommendation. No further issues at this time.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced modules. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2020
REFRIGERATOR SAMSUNG RS2530BBP Customer stated fridge and freezer not cooling. Found issue to be defrosted and air dampener not work. Control board and damper assembly are NLA. Collected Sc.
Near Boerne, TX 78006
Shawn W.
Job Details: 04/16/2020
DRYER WHIRLPOOL WED8740DW1 The thermostat was the wrong variety and would not fit. Took picture on SD Pics and will need new part.; ordrng 1 279973 (cutoff-tml)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Customer complaint is that the unit is not filling up. Entered diagnostics and found error codes F7E5 shifter fault, F8E1 no fill long fill. Ran automatic test and no water is getting to unit. Water is on. Ordering valves.; ordrng 1 W11222849 (valve)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Called customer let them know was in route asked customer if they had any extended warranties for appliance. Customer stated no advised customer of all fees. Customer did not want to continue service. Job complete.
Near Helotes, TX 78023
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Replaced drip pan, adapter and ui tested refrigerator no error found during testing or operation. Unit is working as designed job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2020
DISHWASHER SAMSUNG DW80M2020US "Customer stated unit was still leaking. Found issue to be faulty seal under inner side of door. Found only way to get seal is order whole door assembly. Requesting authorization on parts.; rqstng P&A on 1 DD82-01374A (DOOR ASSEMBLY ), states that autho needed"
Near San Antonio, TX 78218
S. L.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Found lid lock error code cleared code and tested. All operations normal lifted top panel no issues with functionality of lid lock believed lid was attempted to be opened when unit was locked advised customer to not d this wait til indicator is off before opening. Gave estimate in case lid lock needed if issue comes back service fee good for 90 days.; rqstng P&A on 1 W11307244 (LATCH)
Near San Antonio, TX 78260
Jim G.
Job Details: 04/16/2020
RANGE WHIRLPOOL RBS305PRB00 Collected serv fee. Control and sensor need to be replaced. Kathy SR# 7727598977; ordrng 1 WPW10131825 and 1 WPW10340935 (cntrl-elec)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/16/2020
REFRIGERATOR JENNAIR JFFCC72EFP02 Unit not cooling found leak in SS coming from heat exchanger right inside cavity. Calling techline to report issue. Spoke with JK. He stated unit un repairable based on info provided. Read off disclaimer to me. Sr 7727597794
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW1 Issue stated by customer: washer not filling all the way during deep fill and leaving door on clothes. Customer showed pictures and i ran see water levels to confirm not filling properly. Previous tech replaced control and water valve/housing. Ordering waiting harness and drawer.; ordrng 1 W11095106 (harns-wire) and 1 W11127356 (drawer)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR JENNAIR JS42NXFXDE01 Last visit found a light out in the freezer section. This time swapped out with a new light to resolve issue. No further issues at this time. Collected parts and labor.
Near San Antonio, TX 78253
Christian G.
Job Details: 04/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue stated by customer: upper oven was turned on and bottom started heating without customers knowledge. Unit fan was blowing as well non stopped. Customer couldn’t turn off oven and unplugged unit. Ordering control, console and wiring harnesses to resolve issue.; ordrng 1 W11225364 (harns-wire) and 1 W11225365 (harns-wire SIG) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78260
Jim G.
Job Details: 04/16/2020
DRYER SAMSUNG DV52J87OOEP/A2 Replaced pulley spring and pulley assembly. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 04/16/2020
RANGE MAYTAG MER6600FZ2 Replaced hidden element preheated no smoke all operations normal did find outer panel of door adhesive failed ordering new outer door PsP item call when part comes in.; ordrng 1 W11250167 (GLASS DOOR) and 1 WPW10612925 (nameplate)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KSSO48QTX04 Last visit found a faulty evap fan motor causing temperature issue. Swapped out with new fan motor to resolve issue. Unit functioning normally at this time.
Near San Antonio, TX 78215
Steven G.
Job Details: 04/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Checked oven found temperature to high adjusted temp checked operation unit is working normal now
Near San Antonio, TX 78216
Steven G.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 "Checked washer found noisy gear case, when replacing stripped screw, replaced gearcase and screw found slider missing on new gear case replaced checked operation unit will not agitate needs new gear case ; ordrng 1 W11393685 (ASSEMBLY DRIVE ), used 1 W10734521 (SLIDER) from stock"
Near San Antonio, TX 78212
Steven G.
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found pump running and door lock engaged, checked pressure switch hose and cleaned air gap hose checked and unit not getting any water, customer has bad fill hoses, will get new ones to change out washer is ok."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Checked range found left panel bent outwards glass door isn’t sitting properly to top cover. Ordering panel and glass door to resolve issue. ; ordrng 1 W10544145 (brkt-glass) and 1 W10666212 (panel-side) and 1 W11051158 (glass-door)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
RANGE WHIRLPOOL WOS51EC0HS00 "Issue stated by customer: oven will not heat on occasion. Sometimes unit does, other times unit will stay in preheat. Also unit will pause and resume heating intermittently. F6E4 UI com error. Ordering control, console and wiring harness.; ordrng 1 W10881989 (harns-wire MAIN) and 1 W11105004 (console) and 1 W11233570 (harns-wire) and 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78216
Steven G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator found unit not making ice found ice maker mold broken, replaced ice maker ran cycle and fill unit is working normal now"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2020
OVEN GAS WHIRLPOOL KEBS179BSS00 Unit not coming on. Found cause to be blown safety fuse. Replaced fuse to resolve the issue. Also found the issue is being caused by the wiring on the home side doesn’t have a neutral wire. Advised customer to contact an electrician to resolve this issue with the wiring. No further issues at this point. Collected Sc and labor. Part is under part warranty. ; used 1 WPW10545255 (FUSE) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: bake/broil elements not working. Replaced wiring harness and gas valve ordered by previous tech. Unit tests good.
Near San Antonio, TX 78217
Steven G.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found refrigerator evaporator iced up, defrosted evaporator my adjustments to thermistor per service pointer found control board needs updating ordered; ordrng 1 W11332011 (CONTROL )"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced evap cover due to fan and thermistor not working properly. Cover included both items. Tested refrigerator unit is working as designed no errors found during testing or operation. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue stated by customer: refrigerator verging in cooling temps from 35-55 degrees. Pulled unit apart verified no ice build up in unit. Put unit into diagnostics to verify fans/condenser/evaps and compressor work. Found thermistor reading at current temps but max temp reach in last 6 hours was 78degrees according to diagnostic tests. Called Techline to verify.Spoke to Mark who referred to service pointer that stated to replace evap cover+thermistor and control board if unit met software requirements. Customer informed me another technician was out and replaced the cover w/thermistor in September. Verified with Techline to order high voltage board. Customer paid s.call).; ordrng 1 W11389713 (CNTRL)"
Near San Antonio, TX 78218
S. L.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both right switches replaced right front burner tested all operations normal.
Near San Antonio, TX 78238
Christian G.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDF760SADW2 "Issue stated by customer: unit wouldn’t fill with water and started making strange noises. Unit had F6E4 AND F9E1 error codes stroked. Unit could not go through diagnostic cycles properly. Ordering sump assembly, water valve and wiring harness to resolve issues.; ordrng 1 W10744908 (harns-wire) and 1 WPW10327249 (water intake valve) and 1 WPW10671942 (sump and motor assy)"
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2020
WASHER MAYTAG MHW5630HC0 Replaced all valve. Unit tested properly.
Near Castroville, TX 78009
Richard G.
Job Details: 04/16/2020
DRYER MAYTAG MED5100DW1 "Customer complaint is that the unit only clicks when start is pressed. Error codes F4E4 L2 line voltage error, F4E3 restricted air flow, F6E1 communication error UI to CCU, F3E6 moisture sensor open. Ordering main harness, UI harness, and console. Collected service call fee.; ordrng 1 W10637533 (harns-wire) and 1 W10837344 (wire harness) and 1 WPW10391555 (console)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDTE704DSS1 "F8e4 drain motor electrical issue, f6e2 fill valve electrical issue, f5e1 door stuck open. Finding issue to be electronic control and UI console. Quoted 125 plus tax. Collected Sc. Customer wants to proceed with repair. Ordering control and console to resolve the issue. Per Sb web Parts are covered under KA limited part warranty ; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537425 (panel-cntl)"
Near San Antonio, TX 78230
Steven G.
Job Details: 04/16/2020
DRYER WHIRLPOOL WGD9750WW1 "Checked dryer found idler pulley broken, replaced pulley,belt and vacuumed cabinet checked operation unit is working normal now ; used 1 661570v (BELT), and 1 W10837240 (BRACKET) from stock"
Near San Antonio, TX 78255
Shawn W.
Job Details: 04/16/2020
WASHER MAYTAG MVWC415EW1 Called Techline spoke to Ed. SR7727602691 recommends to swap control and motor based on tests performed.; ordrng 1 W10832724 (drive motor) and 1 W11124822 (cntrl-elec)
Near San Antonio, TX 78238
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Issue stated by customer: refrigerator just stopped cooling. Found unit was completely defrosted. Voltage from wall was good. Found compressor ground wire was not attached and had shorted/not operating at all. Unsure what else caused the surge. Ordering wiring compressor kit, wiring harness and control to resolve issue.; ordrng 1 W10879296 (compressor) and 1 W11218259 (WIRING) and 1 WPW10503278 (refer elect cont brd)"
Near Converse, TX 78109
S. L.
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW5620HW0 Found unit has over suds condition error code customer has soft water and leak started after she started using load and go drawer. Checked concentration of detergent found 3x concentration with combination of soft water adjusted concentration to 4x to compensate for soft water as well. Ran quick wash no over sudsing all operations normal advised customer to use afresh soon and secured harness latch with truck stock zip tie. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78252
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Issue stated by customer: freezer section frosted up and refrigerator not cooling. Found freezer all frosted from air infiltration, double checked with temp. gun. Ordering door. Also found units thermistor iced up as well as the vents to the refrigerator section. Cleared all frost and ice to allow unit to cool in the mean time. Also ordering wiring harness+thermistor.; ordrng 1 LW10599399 (dor-fip) and 1 W11399425 (WIRING HARNESS FC) and 1 WPW10384183 (thermistor)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Near Boerne, TX 78006
Shawn W.
Job Details: 04/16/2020
DRYER WHIRLPOOL WED8740DW1 The thermostat was the wrong variety and would not fit. Took picture on SD Pics and will need new part.; ordrng 1 279973 (cutoff-tml)
Near Victoria, TX 77904
Michael
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 The RC isn’t cooling properly. There is a service pointer on the issue. Ordered parts that were recommended; ordrng 1 W10889841 (cover-evap) and 1 W11378495 (CONTROL)
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2020
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Replaced hinges and added spacers. Also added heat to gasket. Issue resolved.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW4816FW2 Issue stated by customer: washer not filling with water. Found F8E1 stored in unit. Ran unit through manual test and cold water valve was not dispensing properly. Unscrewed hose and a bunch of white rocks fell out(review pic) they blocked up water valve. Switched damaged water falafel and cleared out water line. Re assembled unit and water line backed up again. Informed customer they’d need to get with Water Utiliy to get water line cleared out and if they continue to have issue after getting Water company out they could call us back.
Near Victoria, TX 77905
Michael
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "It worked for about 2 weeks and stopped cooling. The appliance isn’t cooling in both compartments, there is no cold air and couldn’t see any obvious leaks with us light where the compressor is located, removed the back panel in the FC and found the evaporator had a leak. This is a sealed system issue, ordered evaporator; rqstng P&A on 1 W10836706 (evaporator)"
Near , TX 78015
Shawn W.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Swapped out damaged wrapper and base to resolve cos,Eric issue. No further issues at this time."