Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found freezer door slightly off will need washer to lift door up so gasket can seal. Ordering washer to resolve.; ordrng 1 487576 (WASHER)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the oven door handle is loose. Tightened handle. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 Checked refrigerator found partial frost build up at freezer evaporator good frost pattern in refrigerator ordering freezer evaporator and drier to resolve issue. ; rqstng P&A on 1 W10239732 (evaporator) and 1 W10286069 (drier-uv)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG LAT9700AAL Checked washer found injector valve leaking water down the side ordering parts to resolve issue. Collected service call fee. ; ordrng 1 201575 (clamp) and 3 202515 (clamp)s and 1 312620 (SCREW) and 1 WP213013 (hose- inje) and 1 WP213015 (nozzle) and 1 WP215233 (seal) and 1 WP215235 (tube) and 1 WP215447 (sleeve for) and 1 WP216201 (valve-inlt) and 1 WPY215234 (hose)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW8500DC0 Replaced water inlet valve replaced. Issue resolved .
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found that the water would barely dispense with both the water filter inserted or not inserted. This unit will need a new dual water valve. Part ordered.; ordrng 1 W11043013 (valve)
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found ice melting in ice bin from ice door. Tested door found air leak in ice door ordered ice door.; ordrng 1 WPW10577864 (door-ice)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWX655DW1 "Checked washer found oil leaking from gearcase, spoke to customer about repair, customer stated they no longer need service. Job complete . Collected service call fee."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Verified a lack of voltage at the receptacle. Used wire tie to secure harness during evaluation. ; used 1 WP8567668 (Wire Tie) from stock
Near , TX 78015
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue is a noisy diffuser. Ordering new diffuser to resolve issue. Will call customer when it comes in.; ordrng 1 W11164593 (diffuser)
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
WASHER SAMSUNG WF45M5500AZ/A5 Issue is that unit keeps tripping breaker. Customer had electrician out who said the breaker is fine. Breaker does not trip during the cycle. It is always between cycles. Issue believed to be a faulty control. Ordering new control to resolve issue. ; ordrng 1 DC92-01982A (PCB)
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT720PADB2 Our customer is having problems with the soap not dispensing and it does not seem to be hot anymore when it is open. The unit was filling and draining but would not wash. I ran diagnostics got error code F7 E1 heater no heat. I checked the resistance on the heating element and the resistance is within specifications. Talked to Joel at Whirlpool Tech Line because the heating circuit was sound. He explained to me that this error code for heat shutting down will happen because the heater first needs to have water circulation. This unit will need a new sump and motor. Our customer has decided not to move forward with the repair because it is cost prohibitive. ; ordrng 1 WPW10671941 (pump&motor)
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB9959SKZ Replaced control board. Unit is now functioning as designed and ready for sale.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DB02 Unit is displaying F2E1 Error code Stuck/Shorted Key. Reset unit according to service procedures and the error came back. I was eventually able to get into diagnostics which revealed the error code as well as a F2E9 dating back to 2014. This unit will need a new console. This part is covered under warranty until February 28th 2023.; ordrng 1 W11236901 (console)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DRYER ROPER WED4815EW1 "Issue was a damaged cabinet. The cabinet I received had some damage on it. It was bent in a little on the top right hand side. Re-ordering the cabinet to get a better one. Also the tabs on the control panel were bent in, reordering that as well. ; ordrng 1 8533643 (cabinet) and 1 W10860906 (panel-cntl)"
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Used a zip tie WPW10339879 to loop up drain hose. I did also find that the water line was not fully seated into the water valve. I repaired this. Tested unit for leaks. Unit is now fully operational now.; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Tested unit. F4E3 error. F8E2. No issues during testing. Will replace control to correct issue. ; ordrng 1 W10904715 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL ED5VHGXML10 The supply line is cracked. ; ordrng 1 8201597 (Water supply line inlet to filter)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/05/2021
DRYER WHIRLPOOL WED5620HW1 Please contact once parts are available. ; O-emld tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 "Issue is intermittent microwave turn table operation and clock always wrong. Replaced console to resolve issue, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DRYER MAYTAG MEDC465HW "Checked unit out, finding a heavily damaged front panel. Ordering parts and returning. ; ordrng 1 W11219540 (panel-cntl) and 1 WPW10193821 (endcap) and 1 WPW10193824 (endcap)"
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is extra loud. Found compressor vibration against the cardboard along the bottom and back of the unit. Placed a wedge of padding between compressor frame and bottom of refrigerator. Noise is better. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
WASHER WHIRLPOOL n/a Unit is a Magic Chef washer. Checked with NR to confirm that we don’t work on this brand. Informed customer of this. Customer will call magic chef to try to get another service company out. Unit should be under warranty. Customer is going to contact Magic Chef again.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDPE234GPS Issue is that the dishwasher isn’t washing. Finding issue to be a faulty sump assembly. Ordering new one and returning.; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM This unit is repaired and now fully functional and ready for sale.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the unit is tripping the breaker. Verified issue. Ordering inverter box and control.; ordrng 1 W11087200 (invrtr-box) and 1 WRS588FIHZ00 (CONTROL)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL MHW5500FW1 "Checked washer found drain pump only humming, will need drain pump replaced to resolve, spoke to customer about repair customer stated they no longer need service. Job complete. Collected service call fee."
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 "Customer complaint is that something on the bottom of the door is sticking out and scratching the liner of the refrigerator compartment. Found 4 sharp pieces of plastic sticking out of the bottom of the door that were able to be removed. Some of the marking on the liner can be removed with cleaning, but the scratched area is in a place that cannot be repaired. Unit is good to go."
Near San Antonio, TX 78251
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Customer complaint is that the icemaker tray has broken and the icemaker had to be shut off. Verified broken icemaker. Replaced icemaker. Collecte parts, service call fee, and labor. Tested to complete. Unit is good to go."
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM This unit is repaired and now fully functional and ready for sale.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
WASHER MAYTAG MVW7230HW0 JK SR# 7729643097 upon arrival I did not find this error code in the diagnostics. After speaking to techline I was advised to replace user interface. ; ordrng 1 W11404470 (Console)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
OVEN ELECTRIC (D AMANA AER6303MFS2 Oven is still chirping. Talked to customer about ordering a new bake element and returning next Tuesday. Customer is okay with this plan. ; ordrng 1 W11182108 (elmnt-bake)
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF330PAHW1 "Our customer has had intermittent times that the soap dispenser did not dispense. The unit indeed has hot enough water coming into the unit. The unit is filling, washing and draining. However it is not dispensing. This unit will need a new control and a new detergent dispenser. Parts ordered.; ordrng 1 W11087226 (control elec) and 1 WPW10671905 (deterg disp asm)"
Near San Antonio, TX 78204
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 Tested unit. Water leaking from fresh food evap. Evap drain is clogged causing overflow. Cleared drain line. Water draining. No further leaks. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE530C0ES1 Found L1 wire burnt at terminal block used 10 awg ring connector repaired burnt wire replaced terminal block tested unit all operations normal. paid in full.; used 1 WPW10245259 (BLOCK-TERM) from stock
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "The customers ice maker was repaired by another company. Since that repair they have had a pretty loud noise that lasted for four days none stop and then just stopped. Found the temperature set at 33 F. I changed it back to manufacturer recommended temperatures. When running service test mode in Step 3, the sub-steps could not be initiated by the SW3 button. It stays on sub-step 2 with evaporator fan running constantly. Our customer played a video of the sound. The sound could only be that fan taking off like a rocket ship at rpm and high hertz beyond its design. This unit needs a new control board and new evaporator fan. Parts ordered.; ordrng 1 W11224256 (cntrl-elec) and 1 W11224591 (motor-evap)"
Near San Antonio, TX 78244
S. L.
Job Details: 01/05/2021
DISHWASHER AMANA ADB1400AGB3 "Ran unit found no errors all components working, no air gap or drain loop in install zip tied drain hose to base of faucet under sink created 12 inch air gap all operations normal ."
Near San Antonio, TX 78220
S. L.
Job Details: 01/05/2021
RANGE AMANA AGR5630BDB1 Spoke to customer unit is not leaking gas since last repair this is a duplicate ticket job is already completed.
Near Elmendorf, TX 78112
S. L.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Removed the icemaker removed panel to access dual water valve replaced fill tube for icemaker and replaced dual valve. Reassembled tested no leaks all operations normal
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
REFRIGERATOR MAYTAG PBF2555HEW Issue is dirty ice intermittently. Cleaned out fill tube to help with issue. Finding cause to deterioration on ice tray. Ice maker needs to be replaced. Customer paid SC and is deciding whether or not to repair. Will let us know.; rqstng P&A on 1 D7824706Q (ice maker)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "Per previous conversation with Bryan from Techline, went back to home and swapped wires on relay. Unit no longer showing the F1E4 MW Power Relay error. Attempted to heat a mug of water. Unit ran for one second then blew the fuse. Replaced fuse with truck stock, fuse was blown again after starting microwave. Called techline and spoke with Austin, performed continuity and resistance checks on control, capacitor, and diode. Says to replace the transformer and the magnetron. Will also need fuse.SR# 7729475987; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 WPW10693025 (magnetron), used 1 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced control and control panel. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDTM404KPS0 No issues at this time. Verified all components working properly. No further issues at this time. ; O-emld tckt
Near San Antonio, TX 78245
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced icemaker. Unit harvested and called for water. Collected labor and parts cost. Tested to complete. Unit is good to go.
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/05/2021
REFRIGERATOR LG LMX25964ST/00 Customer stated previous owner of home stated something wrong with unit prior to having refrigerant line cut. Found process stub cut on unit. But when plugging unit in to test compressor the whole home lost power and could complete my diagnostics testing. Gave quote of 529.85 for P&L for SS work. Customer asked for a total quote including compressor Incase that’s the issue. Brought total up to almost 1000. Customer didn’t want to proceed with repair at that point due to cost and age of unit. Collected Sc.
Near Helotes, TX 78023
Richard G.
Job Details: 01/05/2021
RANGE SAMSUNG NX58H5600SS/AA "Customer complaint is that the bake is not working on the oven. Verified cooktop, and broil works, will need to order bake igniter.; ordrng 1 DG94-00520A (IGNITER)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Tested unit. Not cooling. Compressor running. No Freon in unit. Found leak at dye drier. Will need to replace drier and recharge. Collected service fee. ; ordrng 1 WPW10143759 (dryer)
Near Boerne, TX 78006
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 Unit not cooling. Compressor running. Compressor making small clicking noises during run. No frost pattern on fresh food or freezer evap. Called techline. Ran test 38. Watt draw is at 59 watts. Average draw is supposed to be 155. Tech line suggest replacing compressor. Ordering non UV drier. Sr 7729642732; ordrng 1 W10843121 (filter dryer)
Near San Antonio, TX 78227
Richard G.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Replaced icemaker. Tested for harvest and unit called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
DRYER MAYTAG MEDX700XW1 "Called customer, customer stated they no longer need service. Job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
MW-HOOD COMBO KITCHEN AID KMHP519ESS0 Showed customer how to remove and clean grease filters. Collected SC.
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DB02 Unit is displaying F2E1 Error code Stuck/Shorted Key. Reset unit according to service procedures and the error came back. I was eventually able to get into diagnostics which revealed the error code as well as a F2E9 dating back to 2014. This unit will need a new console. This part is covered under warranty until February 28th 2023.; ordrng 1 W11236901 (console)
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFC150M0JB "Tested unit. Found front right burner not heating. Found bad switch. Will need to replace switch. ; ordrng 1 3148954 (element,surf.rf)"
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/05/2021
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Last trip found faulty user interface. Replaced user interface to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 Last trip found faulty compressor. Replaced compressor to resolve the issue. Held vacuum and charge. Began cooling immediately upon testing. Advised 24 - 48 hr cool down period.
Near San Antonio, TX 78233
S. L.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Removed FC door sealed both compartments. Replaced slides in FC. Customer showed me tear in left RC door gasket needs new gasket.; ordrng 2 W10830162 (gasket-fip)s and 1 W10841140 (adhesive)
Near Floresville, TX 78114
S. L.
Job Details: 01/05/2021
REFRIGERATOR SAMSUNG RF28HMEDBSR Found ice fan freezing over and 40 C error code spoke to tech line Josh ref number 7004119268 was advised to replace auger and get service kit for Icemaker and RTV requested OTL; rqstng P&A on 1 DA81-05595A (RTV) and 1 DA82-02673A (ICE MAKER) and 1 DA97-12540G (AUGER)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
WASHER MAYTAG MHW5630HC0 Replaced bellow and clamps. Tested unit. Fully operational now.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/05/2021
DRYER MAYTAG MEDB835DW Tested unit. F4E3 error. No airflow outside. Found vent housing damaged. Repaired vent housing . Good airflow. No further issues. Tested to complete.
Near Far West Side, TX 78245
Jesus C.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFC150M0JB0 Installed new element. No further issues during testing. Tested to complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/05/2021
WASHER MAYTAG MVWX655DW2 Complaint is noise during spin cycle. Tested washer on high spin with load. Noise coming from drain hose tapping back panel of washer. No further issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Door not sealing. Reshaped gaskets. No further issues. Job complete.
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 Last trip found faulty compressor. Replaced compressor to resolve the issue. Held vacuum and charge. Began cooling immediately upon testing. Advised 24 - 48 hr cool down period.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/05/2021
MICROWAVE OVEN KITCHENAID KOCE507EWH11 Replaced control board on microwave/oven combo with no luck waiting on ui to resolve issue. ; saved tckt
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/05/2021
DRYER SAMSUNG DV45H7000EW Issue is a melted gasket and drying concerns. Ordering a new gasket to resolve that issue. Unit is heating and venting well. Customer states that moisture sensors have been replaced a few times. Ordering a new control to resolve issue. ; ordrng 1 DC62-00344A (SEAL) and 1 DC92-01626B (CONTROL)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN KITCHENAID KMBS104ESS03 The new door again does not have the rivets it is supposed to come with. I have ordered some parts that might solve the problem but I cannot be sure. I have included a picture of the part missing from the new door and as on my last visit it still includes a picture from the service manual showing that the new door is suppose to come with new rivets. Basically the old rivets need to be drilled out (destroyed) to get the door off. This is why new rivets are needed. I called our customer to explain we will need to expand or parts research to correct this problem. ; ordrng 1 461967750494 (support) and 1 461967750494 (support) and 1 WPW10128850 (arm) and 1 WPW10128850 (arm)
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "I replaced door and transferred the 11 components that needed to be transferred. I accidentally broke a connector on the UI. It will need to be replaced. Part ordered, ; ordrng 1 W11442053 (PANEL UI)"
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC604FSS01 "Issue Is no ice production. Replaced ice maker and valve. Ice maker is now operational, however did not fill. Called techline and spoke to Andrew (SR: 7729659725) who ran through some tests and got the unit working. Techline instructed that if issue returns order a W11227903 UI. But he does not believe it will return. Unit tested good."
Near , TX 78121
S. L.
Job Details: 01/05/2021
DRYER SAMSUNG DV42H5200EFA3 Ran unit found 4 damaged rollers and noisy idler pulley. Ordered new belt since there is small rub mark in belt. Needs OTL; rqstng P&A on 4 DC97-16782A (ROLLER)s and 1 6602-001655 (BELT ) and 1 DC93-00634A (IDLER)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/05/2021
WASHER MAYTAG MVWX655DW2 "Checked washer found cracked lid, lid is on order will need to resolve issue. ; saved tckt"
Near , TX 78121
S. L.
Job Details: 01/05/2021
WASHER SAMSUNG WF42H5200AF/A2 Found bad syphon on detergent cup. Checked drawer unit needs new dispenser drawer. Call when part comes in.; ordrng 1 DC97-18142A (DRAWER)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHEN AID KRFF300ESS01 "Replaced thermistors and wire harness after replacement no issues, job complete."
Near San Antonio, TX 78249
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced motor/sump/pump assembly. Issue resolved.
Near San Antonio, TX 78216
Jim G.
Job Details: 01/05/2021
RANGE AMANA AGR5330BAS3 Verified broken connection to right front gas tube to burner. ; ordrng 1 W10861724 (Venturi (gas tube))
Near San Antonio, TX 78213
Jim G.
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDTE254ESS2 Rack adjuster is visibly broken. ; ordrng 1 WPW10546503 ((Rack) Adjuster)
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Issue is continuous UI issues and unit coming on by itself. Control panel has already been ordered, but I would also like to replace the controls as well. Ordering all parts needed and returning. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)"
Near San Antonio, TX 78261
Jim G.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 F7E1 error present. Ran service mode to correct as per techsheet.
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF34X20DW01 Issue is a no cool refrigerator. Finding issue to be a locked compressor and a SS leak. Cathy from techline confirmed both. Also cannot turn off unit via control board. Ordering necessary parts and returning.; ordrng 1 W10750851 (compressor) and 1 W11293202 (CONTROL) and 1 WPW10143759 (dryer) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
WASHER MAYTAG MHW6630HW0 Customer complaint is that the unit is not dispensing detergent and is also having timing issues and control panel issues. Additional problems not covered under Maytag extended warranty. Customer states they have an extended warranty through Lowe’s. Advised customer to contact Lowe’s and have the job redispatched through the extended warranty.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WFC150M0EB4 Issue is little to no heat. Wall voltage checked good. Control board seems to be sending come voltage. Voltage is not getting to bake element. Ordering new control and wire harness to resolve issue. ; ordrng 1 W11122555 (cntrl-elec) and 1 W11134593 (harns-wire)
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Called customer stated estimated time of arrival, no answer left voicemail. Customer called back does not want to continue service. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
MICROWAVE OVEN WHIRLPOOL GT4175SPS4 "Customer complaint is that the microwave is not heating and the turntable is not turning. When starting the microwave, the timer counts down and the light inside comes on, but there is no humming and the turntable is not turning. Opened and closed door a couple of times, and the unit started operating normally. Determined unit has a bad interlock switch. Quoted customer cost of repair. Customer will replace the unit when needed. Collected service call fee."
Near San Antonio, TX 78213
Jim G.
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 Icemaker is failing. ; ordrng 1 W11262316 (Icemaker)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.
Near Converse, TX 78109
S. L.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0HS1 Removed RF burner replaced electrode. Replaced caps tested all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB4949SHZ1 Issue is no water coming into unit. Finding issue to be a faulty fill valve. Ordering a control board too just in case even though the valve appears to be getting voltage. Gate code is 2112.; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10327249 (water intake valve)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL MVW6230HW0 Replaced strike. Tested to complete. Unit is good to go.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/05/2021
RANGE JENNAIR JGS8860BDP Replaced control panel. Preheated oven to 350 degrees. Tested to complete. Unit is good to go. Collected parts and labor.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/05/2021
RANGE KITCHENAID KDRS483VSS04 The model and serial number sticker was missing from the unit. They had the warranty card. I spoke with NR. We should be fine. I snapped a picture of the warranty card. Model and serial number match what is on the job request. Our customer had a popping noise when they were using the right oven broiler. Then the display went out. I turned the circuit breaker back on and tested the bake circuits on each oven. They are fine. Tested both broil elements an they are fine. I tested all burners on high while running the broilers. All burners are fine. I ran the griddle up to 500 F and got heat. Noticed that the bottom oven rack has the front bar that is bent. I found that the unit would not go into diagnostics. This unit needs a new control board. This part is still under warranty until 19 July 2024. W10852104. I am providing an Army Ranger discount on the labor. Whirlpool is covering the service fee.; rqstng P&A on 1 W10852104 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is that the unit will not dispense ice. Finding issue to be a faulty fill tube heater. Ordering new door to resolve issue. ; ordrng 1 LW11037733 (dor-fip)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM00 The temperatures in the RC and FC are fine. I found ice in the bin. I noticed that the door adjust light was on. While I was verifying model and serial umber the lights went out on the inside as well as the deli control UI. I was able to get the lights back on but the deli UI stayed off. I found some corrosion under the deli control. A new deli control will be needed. I have unplugged it for now. When testing the water dispense I noticed that the valve would shut off at about 7 seconds then restart. This unit will a new main control and power supply control. I’m ordering the two dual water valves as a contingency. The ice maker is working as designed.; rqstng P&A on 1 W11129435 (valve) and 1 WPW10341329 (water valve assy) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/05/2021
MICROWAVE OVEN IKEA IMH172FS1 Found that the lower interlock broke and will need to be replaced. I will test for the F1 E4 error code once the circuit is closed. ; ordrng 1 W11182141 (interlock)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/05/2021
THIN-TWIN 24' LE WHIRLPOOL n/a "Unit heating. Excessive shaking during dry. Will not turn off after time is done. Replaced bad Rollers. Will order new Timer. Spoke to maintenance supervisor. Will continue repairs. ; ordrng 1 W11409801, used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB9979SKZ0 "New drain pump is missing the metal impellers needed for drain. Marked as defective, ordering new drain pump.; ordrng 1 W11412291 (DRAIN PUMP)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/05/2021
REFRIGERATOR KITCHEN AID KSSC42FJS00 "Checked refrigerator found bad evaporator ice ball at small line, ordering evap and drier to resolve issue,Evap. Collected service call fee. ; ordrng 1 2002965 (evaporator) and 1 2202581 (drier)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Last trip found drain hose had faulty check valve. Replaced drain hose to resolve the issue. Unit testing good now. No further issues at this point.
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFC150M0JB Did a resistance check on front left burner. It is sound 23 ohms. I found that the front left burner had been disconnected. I plugged it back in and tested all burners. All burners are functioning as designed now. Checked bake and grill elements and they are fine. Ran diagnostics and received no errors. This unit is ready for resale now.
Near Schertz, TX 78154
Shawn W.
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 I found that the unit is leak g through the sump and motor gasket. Part ordered.; ordrng 1 W11025157 (pump&motor)
Near Bandera, TX 78003
Richard G.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Customer states the unit is being replaced by Home Depot. No need for service.
Near San Antonio, TX 78232
Jim G.
Job Details: 01/05/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPA00 Replaced faulty diverter (drain) pump. Issue resolved.