Near San Antonio, TX 78228
Richard G.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced harness, motor assembly, and float switch. Tested to complete. Unit is good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL MVWB450WQ1 Last tech found faulty drive shaft and hub. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was that the freezer door was not depressing he switch all the way. Would depress it enough to turn lights off but not dispense. Raised freezer door, unit tested good."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced fan blade. Tested to complete. Unit is good to go.
Near San Antonio, TX 78230
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Installed new dye drier. Vacuum and recharge unit. Good frost pattern. No further issues during testing. Job complete.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 02/05/2021
DRYER SAMSUNG DV431AEW/XAA Replaced belt idler. Issue resolved.
Near San Antonio, TX 78248
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KRMF706EBS00 Temperatures are good in the RC but slightly warm in the FC 11 F. Or customer has been having problems with an excessive noise like a jack hammer. I did notice that the FC evaporator fan is really loud right now. This is where our customer was hearing the jack hammer sound. Tech Line told me if we have a cooling issue that we should put a dye drier on it. I called our sealed system tech DH to explain the situation and he suggested changing out the user interface before we conduct a sealed system inspection. This is a new development but under the same category for our previous work. Service fee was already paid on the call. This falls within the 90 days. Ill need the office to call and see if they want to move forward with the repair. It is now to late to call.; ordrng 1 W11330971 (Control Electronic)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 Customer states he has an extended warranty through Lowes. Told customer I cant work on it without a dispatch. Customer will call Lowes and reschedule.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
WALLOVEN JENN-AIR JMW9530BAW Door gasket and hinges were stiff. I was able to train ten and lube hinges. Gasket might be need replacement. Customer decided again that as I was able to get the door to close properly but should the issue arise again I will leave part in notes for pre ID. Collected service fee. ; ordrng 1 WP71001841 (Door gasket)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
RANGE JENN-AIR JED8230ADW Verified damage surface elements. ; ordrng 2 W10823693 (Surface Element (large))s
Near , TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Unit not starting. Upon checking incoming voltage found wire nut on hot leg wasnt installed properly. Caused the the main wire to come out and arch out to the metal junction box. Resecured wires properly. Unit testing good now. No further issues at this point. Unit under warranty as home owner just closed on home about 3 weeks ago.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Tested unit. Found water line frozen. Cleared water line. No further issues. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 The burner (electrode) switch which is situation pedal directly on top of the gas valve is faulty. The whole assembly. Yet be replaced however there is no part in the parts break down. I have reached out to Marcone and am awaiting a response from them. ; schdld next appmnt for 2/11 THU !
Near Floresville, TX 78114
S. L.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HW1 Found F3 E2 error moisture sensor good will order new harness if issue not resolved HMI needed.; ordrng 1 WPW10298258 (Harness)
Near San Antonio, TX 78221
Jesus C.
Job Details: 02/05/2021
WASHER MAYTAG MVWC416FW1 Tested unit. Found gearcase leaking oil. Gave estimate for repairs. Customer will not continue repairs at this time. Job complete.
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5105HW0 Replaced gear case and splutch. Conducted DLMS calibration. Tested in service cycle. Unit is now functioning as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MHW6630HC0 Verified proper function save for a loose drain line. Used wire tie to secure. There was an oversuds error so educated customer on use and care regarding detergent usage as well as how to verify spin is on at the user interface.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7120HW0 Customer has two complaints. Water still leaking intermittently. Detergent dispenser dumping all detergent. Called tech line Sr 7729931170. No repairs can be done for leaking issues. Can not duplicate leak. Suggest replacing control and detergent sensor to fix detergent issue. ; ordrng 1 W11178145 and 1 W11419051
Near San Antonio, TX 78250
Justin
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced main harness for unit, tested to complete."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW6620HC0 "Our customer is having problems with the keys not operating. I explained to them about the sensitivity of the buttons and that sometimes putting your thumb behind your ear it moistening your fingers can help. I did have to do this myself to get into diagnotics. No error codes were revealed. I ran load test on automatic of the quick service cycle. All loads functioned as designed. I noticed that the hood to start button is especially sticking and not registering. I could only get it to work about 5% of the time, with or without moistening my fingers. This unit will need a new console. Part ordered. This is a new development and not related to previous call.; ordrng 1 W11324037 (Console)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 I disassembled and re-assembled the 12 components needed to change out this door. When I re-assembled it the UI became not full functional. Only one key would work. I spent about 45 minutes trying to resolve and repair the UI. It was fully functional before changing out the door. I called Whirlpool Tech Line and worked with Cathy to trick the unit out of PO confirm because that button was not working. It could not be accomplished. I tried myself to trick it by disassembling all connections to the 5 control boards to reboot. No luck. New UI ordered. I feel terrible about this and really bad for our customer. I was there for another 3 hours and was unable to complete the job at this time until the part arrives.; ordrng 1 W11330971 (Control electroni)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR JENN-AIR JS42NXFDW05 "Replaced air baffle assembly due to baffle being broken and staying open, after replacement no issue, reset refrigerator key is no longer stuck. Collected remaining balance. Job complete"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HW0 Checked washer found gearcase leaking oil causing washer to spin intermittent ordering gearcase to resolve issue. ; ordrng 1 W11423759 (Gearcase)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DISHWASHER KITCHEN AID KDTM354ESS3 Checked dishwasher found dispenser not opening up complete replaced dispenser tested dishwasher no issues after replacement. Job complete.
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MHW3505FW0 "Checked washer found lid lock broken at connector lock, replaced lock no issues, job complete collected all fees."
Near Mico, TX 78056
Richard G.
Job Details: 02/05/2021
WASHER MAYTAG MVWB950YG1 "Replaced rotor, stator, and hub. Ran unit through automatic test. Unit tested good. Set unit to rinse/drain and spin. Same loud rumble coming from bottom of unit. Removed basket from tub. Determined gearcase is making the rumbling noise. Gearcase is a part of the tub, which was previously replaced six months ago. Attempted to call techline but was unable to get through due to service issues. Ordering tub.; rqstng P&A on 1 W10381077 (tub-outer), states that autho needed"
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW2 Need to order and replace motor; ordrng 1 W11497303 (Motor) and 1 W11454734 (Gearcase)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7230HW0 Customer stated that the issue is the unit is wobbling during usage. Error codes reveals out of balance in the history. The feet are uneven at the bottom causing the unit to rock. Adjusted the feet and leveled the unit and ran high speed test for spin. Unit tested good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
RANGE AMANA ACR4303MFS3 "Arrived at apartment complex, advised customer of range being out of warranty, customer stated they no longer want to continue service. Job complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Verified the filter housing is not at fault. This is due to a faulty filter which. At have been damaged by inserting incorrectly. Please consider using OEM filters or DROP filters.
Near Pipe Creek, TX 78063
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW1 "Washplate is stuck in unit and cannot be removed without cutting it out. Ordering washplate. Left gearcase, valve, hub, and motor with customer for repair when washplate comes in.; ordrng 1 W10752283 (washplate)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HW Customer stated that the unit isnt heating. Found unit to be in perfect working order. No issues at this time. ready for resale.
Near Stockdale, TX 78160
S. L.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF518SAHM0 Found E4 error code. Checked for water at base no water checked water level switch hose was good no kinks drain line installed correctly ran unit empty and found excessive suds this is what i think causes error code. Called techline spoke to Rick sr number 7729936020. He agreed customer uses pods he advised me pods are for full size dishwashers. Ran olive oil to stop sudsing and advised customer to switch to liquid detergent and dont go over 25 ml all operations normal job complete.
Near San Antonio, TX 78228
Tommy B.
Job Details: 02/05/2021
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer stated that the issue is the dryer will not turn. Removed the lid to perform inspection of the unit. Found issue to be faulty motor. Ordering parts to resolve issue.; ordrng 1 WPW10448901 (Motor)
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 Last visit found faulty wiring harness. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED560LHW1 "Checked dryer found rattle noise coming from vent hose hitting the bottom of the dryer, ordering insulation to resolve issue.; ordrng 2 WP2169104 (insulation)s"
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Our customer was having problems with the door leveling. I removed the water filter and grill. I leveled the door as far down as it would go. She was not pleased with the design of the right door being higher than the left. I explained to her that this was by design so the weight in the door shelf will balance. The shelves are fully designed it is at its lowest point. I explained that this was the best I could do and agreed it is a failed design. I noticed a screw missing on the grille clip and replaced it with a screw W10141604 from my truck stock. Unit is fully functional.; used 1 W10141604 (Screw) from stock
Near Medina, TX 78055
Richard G.
Job Details: 02/05/2021
DRYER MAYTAG MED6630HW1 Called customer. Is not available due to time. Rescheduled for tomorrow.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGE745C0FS01 Replaced main harness. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Need to order pressure regulator for water valve. ; ordrng 1 W10786952 (Pressure regulator)
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL MED5570TQ0 I replaced the push to start switch and the unit would not start. I checked the resistance on the old part and it was now fine. I must have had a bad reading on my second visit. I am not to familiar with this older model and the timer motor. There is no service manual available and I was unable to determine the proper way to check the timer motor with the tech sheet. I really have let our customer down on this repair and will need a supervisor to go out with me for my training on this type of unit and to make it up to our customer. I feel really bad about this failure of mine. ; ordrng 1 WP3399639 (Switch)
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Unit was running when I arrived, heating element is coming on. Will need dispenser for unit. ; ordrng 1 WPW10671905 (Dispenser)"
Near San Antonio, TX 78257
Justin
Job Details: 02/05/2021
THIN-TWIN 24' LE WHIRLPOOL CET9100GQ "Replaced bad overflow sensor, unit having display and control problems. ; ordrng 1 WPW10114740 (Key) and 1 W10384849 (Motor control) and 1 W11228118 (Control)"
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW2430DS02 Customer stated that the keypad functions intermittently. When powering up the unit we revealed F2E1 error code. Unit needs a new console which is already been ordered on prescreen. Collected service call and labor
Near San Antonio, TX 78256
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW3 "0418 gate code, F3E2, F0E5, F0E4, unit passed suspension test. Ran on high and medium spin. Nothing out of the norm, will have customer run again if issue occurs we will need to replace drive motor W10915700. ; ordrng 1 W10811960 (Basket)"
Near Universal City, TX 78148
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4950HW0 I was running very late and was unable to call ahead of time because my phone had died and it was not charging. I arrived at the home after 8:00pm and all the lights were off. I knocked lightly to see if some one was still up or home. No answer. I left one of our magnets on the door. Im sorry I got so behind. We will have to try and reschedule.; O-emld tckt
Near San Antonio, TX 78260
Tommy B.
Job Details: 02/05/2021
COOKTOP ELECTRIC JENN-AIR CVE3400W "After removing the unit from the counter and disassembling, the part does not match. Took pictures for reference in quick pics and will conduct parts research.; saved tckt"
Near Conway, AR 72034
Jeff N.
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 Took vent off back of dryer. Dried a load of clothes while I went to other call. Works good. Customer reworking vent.
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
WASHER MAYTAG MVW7232HW0 "Inspected unit for agitating before water full fills, ran diagnostic test found no error codes, ran auto test checked okay, unit runs as designed"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DW3 "Inspected unit for noise, customers as recording of noise, came from under unit diagnosed to need clutch and slider; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL KOSE500ESS "Inspected unit for not heating up in broil, tested broil checked okay, ran diagnostic found no errors, temp read 418f but meter read 228f diagnosed to need control and sensor ; ordrng 1 W10859573 (SENSOR ) and 1 W11179310 (CONTROL)"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
M/W OTR MAYTAG MMV1174FZ2 "Inspected unit for same issue, diagnosed to need control board and control panel, called tech line to get authorization, they said to use the same number from last call since issue isn’t fixed yet; ordrng 1 W10899481 (PANEL-CNTRL) and 1 W11110847 (CONTROL)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL WCC31430AB "Inspected unit for turning off and on, read service pointer, diagnosed to need element surf; ordrng 1 W11371990 (ELMNT-SURF)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/04/2021
KITCHEN WHIRLPOOL WDT730PAHW0 "Replaced listed parts, tested unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
Near Pearcy, AR 71964
Blake D.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Went to replace led, found that the wrong led was ordered, diagnosed to need WPW10515058 led; rqstng P&A on 2 WPW10515058 (LED)s"
Near Quitman, AR 72131
Jeff N.
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran diagnostics evap fan in ff area not working. Ordered new.; ordrng 1 W11087438 (motor-evap)
Near Conway, AR 72032
Jeff N.
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT705PAKZ0 Motor not pumping. Ordered sump and pcb; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)
Near Conway, AR 72032
Jeff N.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Giving ice thru door intermittently. Tried to turn yoke by hand found it was stripped out. Ordered new.; ordrng 1 WP63052-2 (impeller)
Near Benton, AR 72019
Blake D.
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Inspected unit for cutting off in mid cycle, ran diagnostic found error code F4e3 and f7 e1, diagnostic did not finish test, diagnosed to need control board, called partner team (#WUQ5K00APL1); ordrng 1 W11306302 (CONTROL BOARD)"
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not latching, found that the lid does lock but it doesn’t stay down, diagnosed to need latch and strike; ordrng 1 W11394572 (LATCH) and 1 W11457841 (STRIKE)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/04/2021
RANGE KITCHENAID KSEG950ESS2 "Inspected unit for down draft not working properly, found at high temp (500f) the down draft cuts off and on, you can move the door switch, called tech line (#7729920188) now the fan won’t come on, found that the white wire on the harness for down draft was not inserted all the way, fixed issue, tested unit operation checks okay"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
M/W OTR WHIRLPOOL WMH53521HZ4 "Replaced listed parts, tested unit operation checks okay"
Near Hot Springs, AR 71909
Blake D.
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Inspected unit for not washing, tried to run diagnostic but once entered the screen went blank, diagnosed to need control and FIACA; ordrng 1 W11419054 (CONTROL BOARD ) and 1 W11478519 (FIACA)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Last trip found freezer module was out. Replaced freezer module to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW2 Last trip found squeaking noise coming from shocks. Replaced all 4 shocks to resolve the issue. Ran unit through test mode to ensure of issue being resolved. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit stopped cooling after last service. Checked unit to find no pressure in unit. Checked unit for leaks to find leak in EVAP. Replaced EVAP to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Advised customer of 24 - 48 hr cool down period."
Near Boerne, TX 78015
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (S ROPER RBS305PRB02 "Issue was an F3E2 error code and burning smell. Error code indicates an over heating issue. Continuity on the oven sensor checked good. Finding issue to be a control issue. Customer declined repair, Whirlpool covering trip to diagnose."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
RANGE KITCHENAID KFDC558JSS00 Replaced user interface. Reset and tested. Unit is fully operational now.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW "Checked washer for leaks none found, checked all connections all secured, washer is working as designed. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Our customer is having problems with soap dispensing and dissolving. Correct address is 4102 Monteverde View. Our customer has not put rinse aid in and is using an off brand detergent. Water temperature is low at the dishwasher. It took a long time to get up to the highest point of 112 F.
Near San Antonio, TX 78216
Jim G.
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced control. Unit tested properly.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced heating element and control board. Ran service diagnostics with no errors. Ran calibration. Unit is now fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer stated that the issue is the unit has ice accumulation in the freezer section. Found issue to be caused by icemaker fill tube being depressed causing water to fall down the front of the evaporator cover. Removed icemaker and repositioned the fill tube so the icemaker would fill properly once reinstalled. Unit tested good with no further issues at this time.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4816FW "Checked washer found no abnormal noise, washer is working as designed passed all diagnostics testing and calibration job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Removed unit from cabinet. Installed control and console. Reinstalled unit. Fully functional now.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface to resolve unit functioning issues. Unit tested good with no further issues at this time
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Swapped out door and door control along with main control and evaporator fan motor. User interface was also exchanged. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Tested unit. Unit cooling. Compressor running. Could not hear any unusual noises. Unit is working properly at this time. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL RMC305PVS01 Spoke with DH and Adrian from Whirlpool Tech Line to determine the the approach h to this situation. Our customer has been having to run the unit 3 to 4 times to get it to heat. The first heat test I ran revealed cold. I scrolled through the power settings from 10 to 1 back to 10 and ran multiple tests again. I ran 12 ounces of water on power level 10 for 2:30 minutes and received a temperature rise of 100 degrees F. I ran 12 ounces of water at 1 minute on level 10 and had a rise of 46 degrees F. This unit looks fine with a reset of power levels. Im going to call our customer later in the day to find out how it is cooking. Reminded our customer of 90 day guarantee with Service Fee. If the problem returns we need to arrive with a transformer WP4375286 and try and replicate a cold cook with a Voltage drop. Labor would be Tier 2 . I overcharged our customer accidentally on the service fee. I contacted SM and our customer will be reimbursed on Monday.
Near San Antonio, TX 78256
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (D KITCHEN AID KODT100ESS03 "Customer complaint was that the oven temps were too cold. Found oven temps 20 degrees warmer than set temperature on average. Showed customer temperatures, cust still wants a new console due to temperature. Ordering new console for customer. Will call customer when it comes in. Part is covered under 5 year warranty. Collected SC fee. ; ordrng 1 W10916757 (Console)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
COOKTOP GAS KITCHENAID KGCU467VSS02 "Last trip found faulty electrode harness, and valve for right rear burner, replaced both to resolve the issues. Right front burner now functioning properly, right rear burner still low flame, ordering orifice to resolve the issue. Orifice on b/o; ordrng 1 W11051480 (Orifice RR)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found freezer with ice build up defrosted evaporator tested refrigerator all checks good no issues. Job complete.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7120HW0 Swapped out suspension so that way unit wont rock and leak. Unit tested good with no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JF42NXFXDE01 "Issue is that lights were flickering. Replaced freezer light module, unit tested good. Collected SC fee."
Near San Antonio, TX 78257
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE320M0ES2 "Looked at parts ordered, realized that I didnt order a new insulation retainer as well. Ordering new one as well as an inner door panel to just completely rebuild door. ; ordrng 1 9761505 (Retiner) and 1 WP9761344 (Inner door)"
Near San Antonio, TX 78238
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Last trip found leak in EVAP caused compressor to cease up. Replaced both, vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. Advised allow unit to run for 48 hrs to ensure proper cooling."
Near San Antonio, TX 78251
Douglas H.
Job Details: 02/03/2021
DRYER WHIRLPOOL LER7646EQ1 Unit stopped spinning after a loud clunk. Found issue to be broken belt. Customer had a spare belt. Installed that belt to resolve the issue. Unit testing good now with normal noise. Collected priority Sc and labor for repair.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out water valve and icemaker to resolve ice issues. Unit called for water and is testing good with no further issues at this time.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Temperatures were 20 F in FC and 52 in RC. I found that defrost sensor is out of specifications. This will need to be replaced. I set the temperature to the min position which will help with defrost and should bring the temperature down a bit until we get the part. Our customer is paid in full for our service fee. Whirlpool is covering parts and labor.; ordrng 1 W11342162 (Wiring Harness) and 1 W11203924 (Control)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FW3 "Called customer, stated estimated time of arrival, customer then stated washer has been fixed no need to show up. Job complete."
Near Terrell Hills, TX 78209
Jim G.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 Condensation door switches ; ordrng 1 W10830288 (Led Power Module) and 3 W11462342 (Modules)s
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Compliant UI wont shut off when functions canceled could not duplicate issue customer not on WiFi and app not installed called techline spoke to Kathy SR number 7729876494 was advised that i need to check connections to UI and ACU and if these are good synch app and WiFi connection good synched app and Wifi and tested all operations normal was advised by tech line that if customer calls back on same issue to have vendor order console W11296171 directly from Whirlpool. Customer will monitor unit job complete.
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW4 Removed basket by breaking wash plate replaced gear case basket and wash plate calibrated and tested all operations normal.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last tech found faulty UI board. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/03/2021
DRYER MAYTAG MED5630HC1 "Replaced housing due to rattle , after replacement tested dryer no noise heard, job complete."
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Complaint was oven turns on when customer Not using and temperature is to high found F6;E4 error did find heat cycle normal. Call tech line spoke to Joel SR 7729879368 he is going to send report to Safety Dept and engineering and advised me to close ticket and let customer know Safety will be contacting her within 5 business days since he does not have answer to powering on by itself issue. Job complete
Near San Antonio, TX 78216
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW2 Swapped out lid latch to resolve functioning issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78248
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS Sump assembly is broken/cracked. ; ordrng 1 W11416362 (Sump/motor assembly)
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Unit cannot be removed from the cabinet space. Customer unwilling to sign damage waiver. Recommended that customer reach out to installer to have unit removed from cabinet so that we can service it.; O-emld tckt