Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Customer stated that unit doesnt always start right away, have to push door in to get unit to start. Checked unit over, finding a slight bow inward by the right door switch plunger. Calling techline to report findings. Spoke with Cathy, explained my findings. Wanted to do a video call. She took a picture of the issue. She called me back and stated that the unit is unrepairable due to frame damage. Sr 7729917728No further issues at this point"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs on first visit.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Checked refrigerator found rattle noise coming from evap fan ordering fan to resolve issue.; ordrng 1 W11101594 (Evap fan motor)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF530PAYM7 Last trip found faulty element as it showed open line when checking resistance and voltage supply was good to element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW3 Checked washer found error code f5e2 preformed troubleshooting steps error code cleared no issues with washer. Collected service call fee. Job complete
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the unit is making a scraping sound at the back of the refrigerator section. Noise is coming from the diffuser. Will need to replace diffuser.; ordrng 1 W11164593 (diffuser)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/05/2021
REFRIGERATOR SAMSUNG RF23J9011SG Issue was no ice production due to a frozen ice maker compartment. Unit was missing Y clips. Installed new Y clips a long with a new ice maker. CCustomer will monitor situation and let us know if issue returns.
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Issue is that unit is making too much ice. Finding issue to be a faulty bin thermistor. Ohm reading was way off. Ordering new bin thermistor and returning. Collected SC fee. ; ordrng 1 WPW10511923 (Bin thermistor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER JENN-AIR JDB4000AWW Replaced door latch kit. Unit is now functioning as designed. Service fee was already collected on job 82536. This was a second appliance.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called customer. Job has already been completed. Closing job.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Unit out of warranty. Customer does not want to continue repairs. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTE334DSS0 Customer complaint is that the unit is leaking from underneath. Found a good amount of water leaking from the sump assembly. Unit would need a new sump and motor assembly. Quoted customer cost of repair. They will look into replacement. Collected service call fee.
Near Cibolo, TX 78108
Shawn W.
Job Details: 02/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0AB02 "Our customer had a problem a while back where there was sparking. It happened once while ago. So,e work was done on the inside of the cavity by a previous Technician. The microwave feature was not available. When I initiated diagnostics I received error code F1E5. Microwave oven invertor failure. When I initiated it again it showed the error code and the unit started. This is odd. I followed the service manual procedures and powered the unit down for 1 minute. I was able to get it to heat for about 20 seconds, then it shut down and displayed the error code again. I powered it down for another minute. Pushed down on door while running. Same error returned. I checked the door switch with the light in light off test from the service manual. I will reschedule the door lock but regardless this unit will need a new microwave appliance manager according to the service manual and perhaps replaced inverter and perhaps a magnetron. This can only be determ
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
WASHER MAYTAG MVWP575GW0 "Our customers machine has been cleaning now but they are experiencing a clicking sound and they are concerned about a piece left behind that is part of the Impeller that might be needed.I ran diagnostics and received no errors. I ran quick service cycle and all loads functioned as designed. I did not hear any clicking during agitate. The unit did make an odd noise when it started spin. The auger part of the agitator was not reassembled. I reassembled and tested but the slipping and sound did not improve. Will replace gear case, cam and impeller. Parts ordered. ; ordrng 1 W11418231 (Agitator) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/05/2021
COOKTOP GAS KITCHEN AID KCGC506JSS Issue was gas leaks in the valves and burners. Could not try to tighten valves because the cooktop could not be slid out. Hole in the cabinet around regulator was not big enough to operate with. Customer will have builder come and fix the installation by Friday.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4815EW1 Our customer is having problems with having to dry the clothes 2 to 4 times to get them dry. The heating circuit is functioning as designed at 150 F. Found excessive lint on back of lint tray. Found that our customer is using foil vent tubing. Pictures included. Called Whirlpool Tech Line and spoke with Bruce to document my findings. SR#7729921812. I showed our customer the heating circuit working. I showed her in the owners manual where it talks about not using foil tubing and recommended ridged or semi ridged. I explained that they will have to have the land lord clean out the venting by a professional service. I called Partner Team to document that we will need to charge a service fee if called again for the same issue. I spoke with Lanni. SR#7729887520. Bill as customer instruct.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Tested unit. Not draining. Found wiring to pump was damaged. Repaired wiring. Drain pump working. No further issues. Tested to complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED560LHW0 Customer stated he is with a loud vibrational noise when dryer is operating. Found issue to be caused by broken blower wheel. Ordering parts to resolve issue.; ordrng 1 W11327190 (Blower wheel)
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW560CHW0 Customer stated that the issue is the unit is non-functional. No display at the user interface. Maintenance stated that they reset the unit at the breaker and then the control panel died. Stated there was a F6E2 error prior to this. Ordering control and user interface to resolve issue.; ordrng 1 W11325580 (Interface) and 1 W11322879 (ACU)
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DS02 "Uninstalled Oven out of cabinet. Replaced console. Reinstalled Oven. Set up model number, date, time etc. Our customer connected to WiFi. I went into diagnostics. No error codes. Ran bake up to 200 F. Unit is currently fully operational. Parts and labor covered by Jenn Air."
Near Castroville, TX 78009
Jesus C.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTM704ESS0 Tested unit. Door link cord was broken. Replaced cord. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced main harness, tested to complete."
Near San Antonio, TX 78256
Tommy B.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer stated the issue is water leaking out of the bottom of the fridge. Found ice accumulation at the bottom of the freezer section. No ice on evaporator cover. Swapped out drain tube as the unit had the old version. Collected service call, parties, and labor."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 "Called customer stated estimated time of arrival, customer stated ice maker is working as designed no issues. Job complete."
Near San Antonio, TX 78210
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found unit acting as if doors were open all the time. Rediagnosed unit to find deli control not working and stealing voltage, removed deli control to find broken harness in deli drawer. Unplugged deli drawer and unit functionality came back except water dispensing, replaced UI and main control to resolve that issue. Resubmitting for authorization for new parts found wrong. ; rqstng P&A on 1 W10815669 (Deli drawer assembly) and 1 W11170612 (Harness adapter)"
Near Castroville, TX 78009
Jesus C.
Job Details: 02/05/2021
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Set unit to 450. Unit at 465. Calibrated oven. Now holding at 450. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Verified drain tube had fallen off of the nipple. Reattached and secured properly. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MHW5630HW2 Upon evaluation verified drain pump was fully functional. There was an F5E2 error regarding door lock which maybe have caused the symptoms customer described. Ive tested all valves and pumps. Verified proper function. Bruce SR# 7729921017 advised to check door latch and verified use and care issues.
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found that the door switches were working both manually and In Diagnostics. I leveled the refrigerator but the door light problem cam back. I contacted SL and DH. The UI will need to be replaced. Part ordered.; rqstng P&A on 1 W11265135 (UI)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced filter housing. Issue resolved.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE525S0HZ1 Last trip found main harness burned out. Replaced main harness to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found faulty control board, board powers unit off intermittent while operation. Ordering board to resolve issue. Found no indications of burn marks or smoke. ; ordrng 1 W11204529 (cntrl-elec)"
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced drain pump. Issue resolved.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 This was the job I came on last time I which it was the worst install ever. The drain plug on the garbage disposal was not coed out. I did this. Drained the unit then tested. Unit is filling washing and draining. It is now fully operational.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KBL036FTX04 Checked refrigerator found bin door broken replaced door no issues job complete. Collected remaining balance.
Near San Antonio, TX 78250
Justin
Job Details: 02/05/2021
DRYER MAYTAG MEDX655DW1 "Replaced bad element for unit, tested to complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KFIV29PCMS03 Customer indicated that the icemaker stopped working and then resumed icemaker later. So far it appears the icemaker is functioning as designed however the customer also indicated other issues. I contacted techline and spoke to JK who advised checking connections. ; ordrng 1 WPW10589837 (Main board) and 1 WPW10764668 (Icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Customer complaint is that the unit is not draining. Unit has never drained. Found plug still in garbage disposal. Removed plug. Tested to complete. Unit is good to go.
Near Castroville, TX 78009
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced harness. Collected labor and parts.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit is not heating. Verified issue. Found thermal fuse and heater blown. Quoted customer cost of repair. He will look into getting a new unit. Collected service call fee.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HC0 Customer stated that the issue is the unit is not drying clothes in one cycle. Recommended to customer to increase the timer on the time cycle which is her preference to use when drying. It was currently set on 40 minutes. Recommended at least setting to 60 minutes to check and see if results improve. Customer stated that the vent duct in the home has been cleaned as recently as one year ago. No further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Checked dishwasher found friction sleeves torn ordering to resolve issue. #412; ordrng 2 8268961 (pad)s
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Light not working. Found wiring to socket bad. Repaired wiring. Replaced burnt bulb. No further issues. Tested to complete.
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Removed old handle, then put on new handle. Tightened screws. Freezer door functioning as designed now."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN KITCHEN AID KCMS2055SSS-2 "#1025 checked microwave found lamp burnt out, marcone has lamp discontinued, customer stated if we are able to get part they will continue with service. Job complete. Collected service call fee.; ordrng 1 8171810 (lmp-basles)"
Near San Antonio, TX 78217
Jim G.
Job Details: 02/05/2021
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Adjusted back panel. Lower fan can now move freely without obstruction.
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
DRYER MAYTAG MEDC465HW0 Unit only getting 120 to both L1 and L2. Customer will need an electrician to look at wall and breaker. Unit has up to 90 days due to seeing issue before warranty went out.
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KBSN608ESS00 Swapped out thermostat to resolve temperature concerns. Unit has no further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 Replaced outer casing and ui due to dents after replacement no issues. Job complete.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated unit cooled for a couple of days then stopped cooling again. Checked pressures to find unit had not pressure at all. Checked for leaks. Finding EVAPs to be the issue. Ordering both to resolve the issue. Per Sb web SS P&L still under manufacturer warranty ; ordrng 1 W11116006 (Rc EVAP) and 1 WPW10608485 (FC EVAP) and 1 WPW10143759 (Dye drier)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0HB2 Terminal block damaged. Will need to replace. ; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR LG LSFXC2476S00 "Last tech suspected a SS issue. Confirmed issue to be a SS issue. Found cause to be condenser causing floating restrictions. Unit would need compressor, condenser and dye drier with a nitrogen purge/flush out to fully resolve the issue. Quoted 1074.46 for P&L plus tax. Customer declined repair due to cost. Customer is going to replace unit. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG525S0HS0 "Customer complaint is that the unit is popping when the door is opened and closed and it is difficult to open and close. Replaced active and passive hinge. Tested to complete. Unit is good to go. Collected service call, parts, and labor."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 A helper was provided. We were able to get the OTR Microwave re-installed. Unit is now fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ii found that the drain hose was not looped up. I corrected this and used a zip tie WPW10339879. The unit is now draining as designed. This unit is filling, washing and draining and is fully functional now. I ran diagnostics and received no error codes. Ran service test mode for calibration.; used 1 WPW10339879 (Zip tie) from stock"
Near San Antonio, TX 78218
S. L.
Job Details: 02/05/2021
OVEN ELECTRIC (D JENNAIR JJW9527DDS "Checked unit found 1c31 error code cleared code ran diagnostics elements working. Reset power preheated unit unit reached temperature error code is for stuck keypad, test pad advised customer that issue will be either control or touchpad. Let customer know i would have to start control if issue is not resolved then touch pad part 74008460 would have to be replaced part is NLA customer did not want to take risk service call collected by 17 job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5100HW0 Found broken blower wheel and rear left roller not turning. Used repair kit replaced rollers and pulley. Replaced blower reassembled tested all operations normal.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KSRL25FTSS01 Checked refrigerator found bi metal defrost cracked and refrigerator thermistor failing during test ordering bi metal defrost and thermistor to resolve issue. Collected service call fee.; ordrng 1 WP2188819 (temp sensor) and 1 WPW10225581 (bi-metal thermo)
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/05/2021
WASHER AMANA NTW4516FW3 "I ran diagnostics NR received no errors. I ran automatic test mode and all loads functioned as designed except the spin. It was slipping into gear,initiated stopped and was spinning really out of balance. The spin is definitely not within spec. This was apparent when I isolated the load on low and high spin. This unit will need. New gear case and splutch. Im ordering shocks as a contingency. Parts ordered.; ordrng 1 W10780045 (Shocks) and 1 W11454741 (Gear case) and 1 W10721967 (Splutch)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
WASHER SAMSUNG WF24H5200AP/A2 Last trip found torn bellow. Replaced bellow to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB6769PAS Customer stated upper rack getting stuck. Found that the one of the ride side wheels had slipped out of the track causing binding and the wheel getting stuck on a screw. Put wheel back into the track in proper location. Collected sc
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit sometimes doesn’t drain and sometimes won’t spin or complete a cycle. Entered diagnostics and found error code F8E1 long fill. Customer also states the unit won’t wash on hot. Will need to replace control and water valves.; ordrng 1 W11038689 (valve) and 1 W11417466 (CONTROL)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MVWC465HW2 Verified suspension is out. ; ordrng 1 W11217817 (Suspension)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGE745C0FS01 Replaced main harness. Issue resolved.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HC0 Customer stated that there was a loud clicking noise during adaptation demonstrated with a video. Conferred with DH who was previous technician doing work on the unit and it was determined that the gear case needs to be replaced. Ordering parts to resolve issue.; ordrng 1 W11423759 (Gearcase)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER LG WT1501CW Please contact once parts arrive to schedule. Collected service Fee. ; ordrng 1 AEN73131403 (Housing Assembly (Gearcase + Splutch)) and 1 4681EA1009C (AcMotor assembly)
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MEDB8365DW4 Removed console replaced Facia. Ran test all operations normal
Near San Antonio, TX 78244
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVW6230HW0 Replaced HMI synched model and serial through factory wifi reset 5 times. Replaced ACU tested unit went through cycle all operations normal.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/05/2021
OVEN ELECTRIC [S JENNAIR W216 Checked oven found broil element not turning on ordering element to resolve issue. Collected service call fee.; ordrng 1 WPY04000048 (element- b)
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
MW-HOOD COMBO AMANA AMV2307PFS3 "F1E4 showing, turntable not turning. Not heating. ; ordrng 1 W10849846 (Control) and 1 W11244494 (Interlock)"
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led in freezer. Tested to complete.
Near Shavano Park, TX 78249
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW4 "Good voltage coming into control, will need to replace console. Recommend replacing control board as well. Customer is calling whirlpool to try and get the unit covered. MURK000DPL1; ordrng 1 W11170706 (Control)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Swapped out gasket and installed insulation on interior of door glass. No further issues at this time.
Near Helotes, TX 78023
Colton B.
Job Details: 02/05/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue was oven temps were off. Replaced console and sensor to resolve issue. Unit tested good. Calibrated unit.
Near Helotes, TX 78023
Justin
Job Details: 02/05/2021
COOKTOP GAS KITCHEN AID KCGD506GSS00 "Gate code #2140 1209 garage code Unit is in a vacant house, noise coming from blower fan. Will need second tech. ; ordrng 1 W11083804 (Blower)"
Near San Antonio, TX 78255
Colton B.
Job Details: 02/05/2021
OVEN ELECTRIC (S KITCHENAID KEBS208SSS04 "Issue is a chirping noise. Ran unit for 30 minutes, could not replicate the noise. Customer will record noise and call us back out if it returns. Collected the SC fee."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL n/a Hinge was popped out of slot. Realigned hinge and re set. Issue resolved.
Near San Antonio, TX 78227
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF540CWHV00 Replaced evap motor. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW94HEAW0 "F9e1 error long drain and f5e2 door open error. Finding issue with unit to be a clogged drain pump. Quoted 242.48 for service call and labor. Tore unit down to access drain pump, drain pump wasnt clogged after all. Customer already wrote check for sc & labor. Found ultimate issue to be faulty drain pump. Quoted around 120 for pump cost. Customer wanted to proceed with repair. Ordering drain pump. Collected sc and labor and will collect part costs on return visit. Part shows as b/o; ordrng 1 WPW10515401 (Drain pump)"
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is ice under ice bin. Replaced valve and ice maker heater cover. Unit tested good.
Near , TX 78013
Colton B.
Job Details: 02/05/2021
WASHER KENMORE n/a "Issue was a leaking washer. Found issue to be that the hose was loose and leaking water. Tightened connections, unit tested good. Drain hose also did not have a loop. Installed drain hose properly, unit tested good."
Near Comfort, TX 78013
Colton B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW "Issue is that unit would not shift from agitation to spin. Replaced control, unit now completes diagnostics cycles. Unit tested good."
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW5620HW2 Customer stated unit making some noise on first load immediately after repair was done. Finding issue to be the tub assembly. Ordering tub assembly to resolve the issue. Customer is going to attempt to get whirlpool to replace unit. Needs a helper tech as well Part on b/o; ordrng 1 W11287253 (Tub)
Near San Antonio, TX 78238
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit never cooled after last repair. Checked pressures. No pressures at all compressor blistering hot, as if ceased up again due to leak. Calling tech line per notes due to reoccurring issue. Spoke with Steve. Explained the situation. Had me ohm compressor, and ohm capacitor. He stated the issue is starter and capacitor. Ordering both per tech line. 7729932521 parts on b/o; ordrng 1 W11358319 (Capacitor) and 1 W11350837 (Start device)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived at customer home to replace ice maker customer stated refrigerator began working as designed the day after last appointment customer did not want to switch ice maker due to ice maker working as designed. Job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/05/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Apparently here was an issue with the float switch. I was able to repair the component. Unit tested properly thereafter. Issue resolved.
Near Cibolo, TX 78108
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVWB965HC0 Found water splashes out of detergent dispenser and tub ring unit level ordered dispenser and tub ring; ordrng 1 W11290602 (Detergent dispenser) and 1 W10512171 (Tub ring)
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFC7500VW2 Latch working but ccu not working from damage tomfront end cannot diagnose unit properly without functional knob and CCU parts. gave estimate will let us know what customer wants to do.; rqstng P&A on 1 WPW10192972 (Console) and 1 WPW10192966 (Ccu)
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 02/05/2021
FREEZER WHIRLPOOL WZF34X16DW04 "Replaced start device on freezer due to previous start device cycling power, after replacement tested freezer no issues, job complete"
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that sometimes the unit won’t run until the door is opened and closed a few times. Verified issue. Will need to replace interlocks.; ordrng 1 W11244490 (interlock)
Near Ingram, TX 78025
Colton B.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is that the washer will not complete cycle. 5 minutes into the diagnostics cycle the unit powered off. Got zero incoming voltage at terminal box but the breaker did not blow. Unplugged unit for 20 seconds, unit powered back on and had 120v. Ran another diagnostics cycle, unit died again at around 7 minutes, 0v at terminal block, breaker still did not flip. Ran extension cord to garage, unit finished diagnostics cycle no problem. Moved cord to see if it was a bad connection in the power cord, unit still ran fine. Finding issue to be a faulty plug. Customer will have electrician out."
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HW0 Customer stated that the issue is the unit bangs around during cycles and also that the user interface is sometimes unresponsive. Was able to enter the unit into diagnostics and the unit is wobbly during spin tests. Ordering suspension and user interface to resolve issue.; ordrng 1 W11478526 (UI panel) and 1 W11400156 (Suspension)
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT970SAHZ Need soap dispenser and clips for kickplate. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10503548 (Kickplate clips)s
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/05/2021
OVEN ELECTRIC (D JENN-AIR JJW3430WS02 "I secured the led display. Reconnected console, cleared error codes. Ran oven up to 300 F. Went back into diagnostics. The error did not return. I asked our customer to bake something and that I would call back late in the afternoon.I got backed up really bad today. Please have someone from the office call to ensure their oven is still working. No labor charged 90 day callback."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGG745S0FS02 Replaced bezel knobs due to them falling off after replacement no issues. Range is working as designed. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Last tech found faulty compressor per tech line. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit cooling properly now. No further issue at this point."
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "#2332 gate code, need to replaced left fridge door. ; ordrng 1 W11435353 (Fridge door)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/05/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Assisted customer in syncing with WiFi. It appears connector was loosed. Used wire tie to secure.
Near San Antonio, TX 78261
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Verified motor to icemaker is nonresponsive. ; schdld next appmnt for 2/10 WED !
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 Tested unit. Found suds error code. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.