Near Victoria, TX 77904
Michael
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "The door was making noise when opening and closing. The hinge on the left side was rubbing, made adjustment, the door is working properly. This is for a builder, no one to explain survey"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 10/30/2019
FREEZER WHIRLPOOL WRB322DMBM00 The damper is noisy. The freezer is accumulating frost we will change the gasket as this has been an ongoing issue. ; ordrng 1 W10443316 (gasket-fip) and 1 WPW10594330 (control)
Near Port Aransas, TX 78373
John L.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit, found that work had previously been done on home. Water was shut to unit, turned on water and tested. Unit now washing, issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 10/30/2019
MICROWAVE KITCHEN AID KVWB606DSS2 "Installed boards, unit powers on without issue. Resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspected unit, found that unit was dry of Freon. Placed a dye dryer onto unit, and charged unit to proper level. Issue resolved. Advised customer to watch, since unit did not have Freon. And unit may have leak somewhere within."
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/30/2019
FREEZER WHIRLPOOL MFD2560HEQ Broken pin so the pantry drawer top will not stay in place. Needs left pantry endcap.; ordrng 1 W10874836 (endcap)
Near Victoria, TX 77901
Michael
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW4816FW2 "The customer felt the clothes were still too wet after the wash cycle. No error codes, calibrated and performed a diagnostics test, completed with no issues, the appliance is working as designed."
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/30/2019
DRYER MAYTAG MEDC465HW0 Intended to order the temperature switch. The parts list does not have them in the proper order. Needs temp switch WP8578354 ; ordrng 1 WP8578354 (swtch-temp)
Near Runge, TX 78151
Michael
Job Details: 10/30/2019
WASHER AMANA NTW4516FW3 "Error F9E1, F2E1, cleared error codes and tested the drain pump, it’s working normal. Calibrated and performed a diagnostics test, completed with no error codes. The drain line is inserted into a 2 inch line and clamped off not allowing it to breathe"
Near Salem, VA 24153
Chris S.
Job Details: 10/30/2019
WASHER MAYTAG MVWB765FW3 "I installed the control,UI,lid latch and the valve. I recalibrated the unit and did service diagnostic cycle. All operations check ok."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/30/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Cx describing very long cycle times. As if after the last spin cycle the machine will start again if they don’t catch it in time. Needs control. Motor was extremely hot and may also be involved in the issue. Ordering motor as well. Gearcase looks to be fine, but given that the shifter assembly was busted last time out and issues still present. It may also be a factor. If gearcase is needed, will also need washplate as I could not remove during this visit. W10006481. GearcaseW10609476. Washplate/impellerWill need approval. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11283592 (motor-drve)"
Near Hollins, VA 24019
Chris S.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 I installed the left side bracket and checked operation. All operations check ok.
Near Roanoke, VA 24011
Chris S.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5090JW0 The washer was in demo mode. I called tech line and took it out of demo mode. All operations check ok. Instructed customer on how to take it out of demo mode.
Near Hot Springs, AR 71909
Doug M.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for not cooling found neither compartment cooling,found compressor running found no frost on evaporators,tested amps to unit 3.11 amps with compressor running,diagnosed to need compressor ; ordrng 1 W10832994 (compressor)"
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 The vibration from the compressor was causing the condenser coil to vibrate and make a loud noise. I put in to shims with silicone sealant. All operations check ok. ; used 1 482338 (SEALANT) from stock
Near Hot Springs, AR 71909
Doug M.
Job Details: 10/30/2019
RANGE WHIRLPOOL WFE550S0HZ1 "Inspected unit for oven locked,unlock oven door found active door hinge not opening normally found receiver to be broken causing oven not open/close properly,also caused latch motor to lock up after self clean due to door not being aligned properly,diagnosed to need door hinges,receivers,and latch motor assembly ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10107820 (latch-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near Roanoke, VA 24018
Chris S.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I installed the freezer door and a new water line. All operations check ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Reset unit and unplugged and replugged the led driver board. Lights came back. Cx to observe. If callback on same issue, preorder led driver board."
Near Vinton, VA 24179
Uriah B.
Job Details: 10/30/2019
RANGE WHIRLPOOL WEE745H0FS1 Replaced convection fan. Ran test cycles. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced thermistor and fan assembly in RC. Replaced Hv board. All checks ok. Cx to observe.
Near Little Rock, AR 72209
Doug M.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Had to reschedule due to rv dealer having to remove inland to remove refrigerator from cabinet ; schdld next appmnt for 11/1 FRI !
Near Roanoke, VA 24018
Chris S.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL KRFC300ESS00 "I installed he control,wire harness and damper. All operations check ok. Customer will observe."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/30/2019
WASHER ROPER RTW4516FW2 No codes. Found that the setting was on deep water wash.Ran calibration cycle. Auto test cycle. All checks ok.
Near Little Rock, AR 72209
Doug M.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Inspected unit for not making ice,performed service diagnostics found found icemaker will harvest in step 44 but will not fill in step 45,found water dispenser not working,verified water supply to unit,water not getting to icemaker or dispenser,verified 120v to fill valves,diagnosed to need inlet valve and dual valve; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED5620HW0 I installed the exhaust pipe and checked operation. All operations check ok.
Near Radford, VA 24141
Uriah B.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left RC door. All checks ok.
Near Traskwood, AR 72167
Doug M.
Job Details: 10/30/2019
REFRIGERATOR MAYTAG MSF21D4MDH "Replaced icemaker due to not cycling correctly,not ejecting ice,tested unit,operation checks ok"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Inspected unit for not fill icemaker and not dispensing water,found reservoir was frozen due to cold temps,unthawed reservoir,reset temps on unit,operation checks ok"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/30/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Replaced magnetron due to f1e6 error code magnetron failure,tested unit operation checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 10/29/2019
DRYER ROPER RED4516FW0 Well disassembling machine to install new components there are several locations where rust has made it. Impossible to disassemble unit notably lint chute screws that attach to lid no way to unscrew them without damaging lid/lint chute. Because the amount of moisture and rust damage to unit thermistor heating element will also have to be replaced.; ordrng 1 3387134 (thermostat) and 1 348368 (lint chute assy) and 1 3977767 (thermostat 221 deg) and 4 688983 (screw)s and 1 8559800 (top) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Near Corpus Christi, TX 78410
Adam
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW4616FW2 Inspection of unit shows error code for Long fill no fill. Manual testing of hot and cold water valves show Coldwater not coming into machine. Also drain pump continuously runs. Replaced water valve drain pump and control board to resolve issue; ordrng 1 W10775446 (pump-water) and 1 W10869799 (valve) and 1 W11101495 (cntrl-elec)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is water build up leaking out of the fridge. Finding issue to be a warped drain pan that isn’t channeling water to drain hole. Ordering a new one to resolve issue.; ordrng 1 W10836964 (pan-drip)
Near Port Lavaca, TX 77979
Michael
Job Details: 10/29/2019
WASHER MAYTAG MVWB765FW1 "A sheet was stuck underneath the agitator, error code F2E1. Removed the agitator and took bed sheet out, the agitator was waved all the way around, not sitting flush. Cleared code,calibrated and performed a diagnostics test, completed with no error codes. ordered agitator ; ordrng 1 W11161960 (agitator)"
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Checked temps ice room at 6 degrees,Found ice maker damaged that was ordered, tested ice maker assembly and found bad harness, ordering new icemkaer as well to use if old ice maker fails test after new harness installed rescheduling Friday 11/1.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire)"
Near Converse, TX 78109
S. L.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GW0 "Unit had long fill and over load error codes, unit had laundry in tub and is overloaded with different types of items. Found valves filling correctly did find slow drain inspected drain hose found it 1ft in stand pipe corrected this with zip tie and tested wash functions all operations normal referred customer to owners manual for proper loading and use. found clothes stuck in agitator ordering new agitator rescheduling 11/4.; ordrng 1 W10821990 (agitator)"
Near Schertz, TX 78154
S. L.
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL WMH73521CS-2 "Arrived found unit working unable to duplicate issue, inspected wires and interlock assembly no issues that are visually apparent. Spoke to customer about exactly what it is and believe more than likely failing door interlock but cannot 100% guarantee this, customer understands and will let us know service fee paid by WP quoted parts and labor 121.82 quote good for 90 days.; rqstng P&A on 1 W11244490 (INTERLOCK )"
Near Cibolo, TX 78108
S. L.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS965CIAM00 DOP provided by customer found cracked water line at valve replacing both with new found slow water flow from dispenser and icemaker need new valve rescheduling 10/31; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water)
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Tested unit. Not cooling. Compressor will run for 10 seconds then shutoff. Good power to compressor. Did not have start device to check unit. Ordering new start device. ; ordrng 1 8201786 (start device,combo) and 1 W10448874 (device,start)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/29/2019
WASHER MAYTAG MVWC415EW1 Tested washer. F9E1 error. Drain pump causing issues and will not drain. Will have to order new pump. Quote 100 labor and 80 for parts. Collected service fee. ; ordrng 1 W10614033 (drain pump)
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 replaced drawer and UI. UI will not power on. Called techline. Sr 7726232003. Good power supply. Good power out. Techline suggest harness on side panel is damaged. Will order new harness. Video on service matters for tutorial.; ordrng 1 W11170612 (HARNESS)
Near Victoria, TX 77904
Michael
Job Details: 10/29/2019
WASHER MAYTAG MHW3505FW0 "Water was not completely draining from inside the below, cleaned some lint and clear build up from the weep holes. Also stated the door would swing open all the way by itself, adjusted the feet, all is working normal"
Near Goliad, TX 77963
Michael
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE515S0EB2 "Installed part ordered, the light and bake elements are working normal"
Near Bandera, TX 78003
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM "Fridge is leaking from ice maker section, looking for ice maker codes, no codes. Did a harvest and fill test all test passed. Looks like door seal off ice door is not making a good seal. Will order ice door to help with issue. ; ordrng 1 WPW10549589 (door-ice)"
Near Victoria, TX 77904
Michael
Job Details: 10/29/2019
WASHER MAYTAG MVWB765FW3 "Installed part ordered, tested the appliance, the power button and appliance are working normal"
Near San Antonio, TX 78247
L
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Complaint was fridge not making ice. Unit is is cooling and disposing water. Found bad ice maker while testing. Module assembly not rotating at all. Ordering new ice maker. Part W10190978. Collected service fee. ; ordrng 1 W10190978 (icemaker)
Near Center Point, TX 78010
Sherman
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Ran diagnostics on unit. Heating element testing good. Control board showing bad. Ordered parts to resolve issues. Yes to survey. ; ordrng 1 W11305297 (CONTROL )
Near Robstown, TX 78380
Adam
Job Details: 10/29/2019
WASHER AMANA NTW4516FW3 Install components calibrated unit ran test cycle issue resolved
Near Corpus Christi, TX 78405
Adam
Job Details: 10/29/2019
WASHER AMANA NTW4516FW3 Install components calibrated unit brand verification cycle all issues resolved.
Near Bandera, TX 78003
Justin
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Replaced tub, upper tracks, control board and dish rack. Still no water flow, ordered valve. Motor works but there is a broken clip so it may leak by drain pump. Ordering pump and motor assembly.; ordrng 1 W11085683 (pump&motor) and 1 W11175771 (valve-inlt)"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/29/2019
WASHER MAYTAG MHW6630HW0 Inspection of the unit does show different error codes one for lock failure the other four valve failure. After explain to customer I did in fact find air codes customer opted to decline further service and will be returning unit to retailer. Customer does not believe she should have a brand new unit repaired when it is under a month old. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 10/29/2019
WASHER MAYTAG MVWB980BW0 Unit is out of warranty customer does not wish to pay out-of-pocket expenses for diagnosis or repairs. Issue resolved
Near San Antonio, TX 78232
L
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Replace dispenser. Ran cycle no more water leaks. Job complete
Near Helotes, TX 78023
Justin
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Called customer, they opted to reschedule for weds.; schdld next appmnt for 10/30 WED !"
Near San Antonio, TX 78229
L
Job Details: 10/29/2019
WASHER MAYTAG MVWC465HW2 Change water valve. No error codes. Unit working as design Job complete.
Near San Antonio, TX 78258
L
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Concern is ice building under ice container. Replace ice container. Advise costumer to try to clean under ice container once a week for little ice particles left from crush ice. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Found fill tube for ice maker frozen, customer was asking about water pressure. Noticed the filter needed to be replaced, customer is ordering a new filter. Will call if ice maker does not start making ice. If customer calls back order W10179146. No email to add. Left leave behind survey example with customer."
Near Kerrville, TX 78028
Sherman
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB Dampener is not functioning properly. Ran diagnostics on unit. Ordered parts to resolve issues. ; ordrng 1 WPW10594330 (DAMPENER )
Near Universal City, TX 78148
S. L.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Asked customer where leak is coming from she directed me to sink area found Y fitting installed to garbage disposal where water softener pressure line and rubber hose is attached snapped picture of this and took pictures of barb fitting where rubber hose and oem drain hose meet tested unit found leak from barb fitting not from drain hose tightened hose clamps on both sides no more leaks,advised customer that fitting water softener company installed may be prone to future leaks and is not related to any of the parts to unit. Advised of email survey and paper."
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2019
REFRIGERATOR LG LSC27914SB Replaced solenoid and tested unit to complete. Unit is good to go.
Near San Antonio, TX 78254
Christian G.
Job Details: 10/29/2019
WASHER MAYTAG MVWB835DW4 "Issue stated by customer: dryer not working/not turning on. Replaced control. Dryer still not turning on, voltage tests good throughout unit. Ordering display.; ordrng 1 W11112656 (console)"
Near San Antonio, TX 78239
S. L.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Unplugged unit defrosted evaporator and installed new cover per special project Replaced board per special project and plugged unit in tested all operations normal. Advised of survey and paper special project S27311
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE525S0HB1 "Found harness comes with terminal block and nuts, removed rear removed wiring for elements switches fuse and removed block. Replaced main harness reassembled tested all operations normal. Advised of email survey and paper."
Near San Antonio, TX 78233
L
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Issue is washer is not draining. Ran diagnostics and found bad drain pump. Ordering new drain pump; ordrng 1 W10727777 (pump-water)
Near Cibolo, TX 78108
S. L.
Job Details: 10/29/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS4 "Disconnected power, removed control panel and board replaced both connected power set clock and tested all operations normal advised of survey and paper."
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 10/29/2019
DRYER WHIRLPOOL WGD8000DW4 Got to customer store. Found igniter broken ordering new igniter. ; ordrng 1 686590 (sub 279311)
Near Terrell Hills, TX 78209
Steven G.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Checked unit found bad compressor. prior tech left 2 door hinge screws off. Ordered compressor and screws. ; ordrng 2 W10673840 (screw)s and 1 w11025999 (COMPRESSOR )
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/29/2019
VENT HOOD KITCHENAID KXW9748YSS0 Installed new switch housing. No issues during testing. Collected payment for part and labor. Job complete
Near San Antonio, TX 78248
Ivan B.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB8989SHZ0 Unable to find or access unit. Stockroom doing inventory and receiving shipment at this time. Stockroom being rearranged. Rescheduled.; schdld next appmnt for 11/1 FRI !
Near San Antonio, TX 78212
Steven G.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KSRB25FKSS01 "Checked refrigerator went to replace water valve, missing part that is needed ordered WPW10445062 thru APD will pick up customer is gone till November 18th schedule for the 19th customer wants morning appointment, Thanks ; schdld next appmnt for 11/19 TUE !"
Near San Antonio, TX 78248
Jim G.
Job Details: 10/29/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Determined the issue is due to a faulty control. Power at the wall is good. Ordering UI as a precaution. ; ordrng 1 W10871568 (console) and 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed new led control and crisper drawer UI. No issues during testing. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Filter housing was not seated all the way in, popped loose when I left. Reseated filter housing and ensure it was seated all the way into the top of the refrigerator compartment. Customer verified. Unit is good to go."
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE515S0ES2 "Checked range, when set to bake would not heat, found bad bake element ordering bake new element.; ordrng 1 9755770 (element,bake)"
Near , TX 78245
Justin
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL AMV2307PFB Found both the door switches and control board bad on unit. Resolved microwave issue with both replacements. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer opted to reschedule for Thursday, requested early morning if possible.; schdld next appmnt for 10/31 THU !"
Near Castroville, TX 78009
Justin
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8500DC5 "Verified LF fault, inlet water temp fault was seen as well. Swapped out inlet water valve and tested to complete. Checked for faults after running test cycle. No email to add, left leave behind survey with customer. Spoke with customer about survey."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Last tech found faulty infinite switch and element. Confirmed that infinite switch faulty. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Replaced DSI module tested unit all operations normal returning board not needed. Advised of survey and leave behind paper.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Complaint is that the screen on the oven will have a black line going across, then eventually will black out the whole screen. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Near San Antonio, TX 78219
Steven G.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW4850HW1 "Found unit had bad hot solenoid valve, replaced and unit now operating as should. ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 10/29/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Checked washer replaced control board, washer is spinning but not draining. Ordering new drain pump; ordrng 1 W10775446 (pump-water)"
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "New thimble didn’t resolve the issue. Calling techline due damage to cabinet directly under hinge. Spoke with Chris, he stated to have customer contact customer service since it’s frame damage and is over 30 days from date of purchase. Also stated frame is un repairable. Sr 7726228159 Revered customer to customer service per techline. Gave Sr number."
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 "Repaired the loose handle. Could not repair the door leveling issue. These French doors do not have leveling adjusters for the doors. There is a half inch gap between the hinge and the door top on the left (the one we replaced back in March. There is a quarter inch gap between the hinge and the top of the right door. I called Tech-line and spoke with David. He provided two options: The leveling feet on the bottom can be adjusted to alter the level of the doors. Or, there is a shim pack that can be used on the rear fee at. I tried to adjust the feet but would not be able to do it without damaging the clients floor. I called my Supervisor SG. He informed me that our Parts department has devices we can put under the feet to protect the floor. I will need these devices for a return call and I ordered the shim pack as a contingency. I’m setting the appointment for this Friday, please contact the client to confirm and set a time.; ordrng 1 4387828bulk"
Near San Antonio, TX 78249
Jim G.
Job Details: 10/29/2019
MICROWAVE OVEN KITCHEN AID KHMS2050SSS0 Replaced magnetron. Issue resolved. Customer is upset because some older brittle plastic parts were cracked during replacement.
Near San Antonio, TX 78242
Tommy B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the unit was working and operating fine until approximately one week ago when it stopped cooling adequately. They unplugged it and plugged it back in to reset the unit. The freezer compartment is reading 0° and the refrigerator compartment is reading 46°. Compressor is operating normally. Ordering a control to resolve issue.; ordrng 1 W11174836 (cntrl-elec)
Near San Antonio, TX 78237
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWC565FW1 Found issue to be faulty control. Swapped out control board and ran automatic test cycle. Unit will not drain. All other functions tested good. Ordering drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Installed new control board. It could not be programmed. Called Whirlpool Tech-line and talked to David. He tried many times with me as well as some back routes and it was un-programable. The new one was worse than the old one. I re-installed the old control board with the bad thermostat. I checked the thermistors on each and the resistances were consistent. Called SG to explain the original knocking that the client was complaining about. I also spoke with David at Tech-line about this. The knocking is normal but not as much as it is happening. It tends to happen more when the refrigerator has not been open in awhile (night time). I defrosted the evaporator and straightened out the capillary as best as possible. I have ordered the new control board and scheduled an appointment for this Monday. However, Tech-Line is recommending that a sealed system Tech go out and the client prefers Friday, so I cancelled the appointment. Will need the office to fol
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Replaced dryer door and screws dyer operating as designed.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFF507ESS01 Issue is that refrigerator evaporator keeps frosting over. Control board and evaporator wiring harness have already been replaced. Talked to Ken during last Whirlpool training about issue. He suggested maybe trying to replace the three way valve in the back. Talked to DH about it as well. Ran test that he recommended and never heard 3 way valve during test. Could not talk to techline because of no reception at house. Ordering a new three way valve to resolve issue. ; ordrng 1 W11094466 (valve)
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER MAYTAG MHW5630HC0 Replaced electronic control. Ran diagnostics got no fault codes. Test ran and unit ran properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the icemaker fills with water, makes the ice but does not dump the ice. The icemaker thinks the ice is dumped and fills with water again, causing water to go into the ice bucket. The water then goes through the ice bin through the dispenser and leaks onto the floor. Checked icemaker, the tray in the icemaker spins freely. Icemaker is broken near the motor causing it to not engage. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"
Near San Antonio, TX 78218
Steven G.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDTE234GPS0 Found plug in garbage disposal stopping drain pump from working properly. Removed plug unit now draining.
Near Ingram, TX 78025
Douglas H.
Job Details: 10/29/2019
RANGE KITCHEN AID KFGG500ESS0 "Customer stated oven is the issue again. Customer stated an electrician has checked the power supply and stated all good. Tested voltage at wall with plug tester showing as open ground. Verified with multimeter ground to neutral is letting 40 volts through. Explained that was the issue. Advised to contact an electrician to resolve the wire issues. No further issues at this point for me. Customer pulled plug and checked circuit himself, he said the ground wire at junction box was cut. Asked me to stay while that was fixed to make sure unit was fixed"
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and shifter. Tested and unit ran properly no out of ordinary vibrations. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78256
Colton B.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDFE304DSS0 Issue was a leaky dish washer. Found leak to be coming from the tub itself. Parts and labor for tub is covered under a lifetime warranty. Ordering new tub and returning.; ordrng 1 WPW10681503 (tub-dishwr)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator. Refrigerator was not making noise out of the ordinary. Refrigerator and freezer are working as designed. Water and ice dispensing as designed.
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer door damaged. Ordering door to resolve. Let customer know about potential of 12 weeks wait time on door. ; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)
Near Fredericksburg, TX 78624
Sherman
Job Details: 10/29/2019
VENTHOODS KITCHENAID KXW9736YSS0 Housing and switches broken. Ordered parts to resolve issues. ; ordrng 1 W10370649 (SWITCH PANEL) and 2 W11214479 (SWITCH SLIDE)s
Near San Antonio, TX 78245
Christian G.
Job Details: 10/29/2019
WASHER ROPER RTW4516FW "Issue stated: washer won’t spin. Replaced pulley, actuator and capacitor. Still won’t spin, only gentle agitation in manual test mode. F7E6 code shown. Ordering parts.; ordrng 1 W11101494 (cntrl-elec)"