Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW5620HW0 I was able to reset the unit amd ensure the HMI harness was fully plugged in. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78228
Tommy B.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 SR7729776144Called tech line and spoke to Chris. He stated the unit is functioning as designed based on the description of the events happening. He stated that the only way to alleviate this issue based on the work that we have already performed is to turn the freezer to the coldest setting to reduce the amount of air transfer between freezer and refrigerator section. No further issues at this time.
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
DRYER WHIRLPOOL WED4815EW1 "Found that unit is cycling at the appropriate temperature about 160 140, Also found that the handle is broken at the top unable to open up door without a pair pliers ordering handle to resolve issue was unable to replicate any noises that sound off on the unit.; ordrng 1 W10861225 (Handle)"
Near San Antonio, TX 78238
Tommy B.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW Customer stated that the issue is the unit is wobbling and knocking. Found this to be caused by faulty suspension by performing high speed manual spin test. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE505W0HB Unit is out of warranty. No extended warranty through builders. Customer does not want to continue repairs at this time.
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Tested unit. Strike is broken. Will need to replace. ; ordrng 1 W11457841 (Strike)
Near Helotes, TX 78023
Justin
Job Details: 02/26/2021
DRYER WHIRLPOOL WED5100HW1 "Replaced damaged terminals and power cord, tested to complete."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 I was able to verify a faulty damper motor. Replaced motor. Issue is resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/26/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Swapped out user interface to resolve intermittent functioning issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR JENNAIR JS48PPDUDB15 "Last trip had a defective compressor out of the box. Installed new compressor to resolve issue. Vacuumed unit, held vacuum. held charge. Upon testing unit began cooling immediately. Advised customer to wait 48 hrs for proper cool down. No further issues at this point. Collected labor rate. If issues persist would need W10841139 compressor and WPW10449006 inverter."
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW1 "Found out washer was making noise due to the tubes in the inside and on the back of the unit not being secure resecured wiring in pressure tube unit good to go customer wants to possibly buy lid not sure if they want to yet or not part number isW10860912 if they decide to call in and order, part is not coved would have to pay for part and labor"
Near San Antonio, TX 78231
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 Customers concern is that the unit is leaking at the bottom ran quite a bit of water through there tested every mold spray on it with water in there agitated with water in their flip the unit over to look under it between each cycle on test mode ran drain pump could not find any evidence of leaking or any live leaks applied leak sheet under unit instructed customer to use unit and check the leak sheet between each cycle did find however a large amount of softener soap scum in the agitator instructed Customer they need to clean out the soap scum or it can cause suds which can lead to issues. Install and instruct
Near San Antonio, TX 78261
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Ive replaced the convection fan which was very noisy, the blower which was giving an error code F8E1, and the UI console which was at times not responsive or completely blacked out. Issue resolved ."
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
RANGE KITCHENAID KSDB900ESS3 7729733059 Found that after unpackaging unique and taking off the plastic protector there did not appear to be any obvious scratches or dance but the customer inspected it and found that in a certain angle of light you can see roll marks on the panel customer refused this panel as well ordering panel for the third time and also reported to whirlpool. Parts team to reach out when panel available again; ordrng 1 W10913685 (Control panel)
Near San Antonio, TX 78230
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 After putting unit in the diagnostics unit is working as it should customer mustve gotten locked out during the power outage instructed customer how to put in a diagnostics in case it happens again and if it does happen again to give us a call so we could do the latch job.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
COOKTOP KITCHENAID n/a Issue is no power on cooktop. Finding issue to be a faulty transformer. Ordering new transformer to resolve issue. Collected second appliance fee on ticket number 84531.; ordrng 1 WP8286690 (Transformer)
Near San Antonio, TX 78216
Sebastian
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 Found that the transmission is leaking oil must be fresh oil as it is clear multiple areas you could see this order in gear case to resolve issue also ordering CAM assembly wheel and belt. Scheduling for next Wednesday; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
Near Salem, VA 24153
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Replaced right door gasket. Shaped as best I could. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8989SHZ0 replaced both hinges. ran diagnostic cycle. all checked ok. cx to observe. if problem persists. door springs should be replaced.
Near Roanoke, VA 24017
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT104TFDW00 No leak found. Compressor needs to be replaced again as far as I can tell. ; ordrng 1 WPW10507886 (Compressor) and 1 482801 (Tray mounting kit) and 1 WPW10143759 (UV drier)
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found power to the valve but the valve not opening. Needs valve. ; ordrng 1 WPW10179146 (Valve.)
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/25/2021
M/W OTR WHIRLPOOL WMH31017HW6 Light will not turn off. Needs control. ; ordrng 1 W10892389 (Control)
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/25/2021
WASHER WHIRLPOOL RED4516FW0 Switch broken. Needs switch. ; ordrng 1 WPW10237959 (Switch)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/25/2021
WASHER MAYTAG MVWB865GW Lid broken. Needs new lid. ; ordrng 1 W11259006 (Lid)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/25/2021
M/W OTR MAYTAG MMV4205DS1 130watts. 6.3 amps. Needs magnetron. Will also replace capacitor and diode. Magnetron under parts warranty. Labor 98.75; ordrng 1 W10818686 (Magnetron) and 1 W11256462 (Diode) and 1 W10561770 (Capacitor)
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit for shutting off in middle of cycle, found that wire harness and control board is completely crowded, diagnosed to need control board and wire harness ; ordrng 1 W10694685 (UPPER HARNESS) and 1 W11498797 (CONTROL BOARD)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5100HC0 "Inspected unit for lid broken part, found the strike in top of the lid to be broken off, diagnosed to need strike; ordrng 1 W11457841 (STRIKE)"
Near Conway, AR 72032
Jeff N.
Job Details: 02/25/2021
WASHER MAYTAG MHW6630HW0 "Error code for door lock. Tested door lock in diagnostics, not working ordered new. Having to push hmi buttons 2 or 3 timers for response. Ordered new. Did not have receipt.; ordrng 1 W11316250 (latch) and 1 W11325572 (cntrl-elec)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Replaced listed parts, tested unit operation checks okay"
Near Quitman, AR 72131
Jeff N.
Job Details: 02/25/2021
DISHWASHER KITCHENAID KDTM404KPS0 Replaced hmi and pcb. No water can not test.
Near Conway, AR 72034
Jeff N.
Job Details: 02/25/2021
WASHER MAYTAG MVW6230RHW1 "No error codes. Ran spin cycle, agitate cycle and drain cycle. All checks good. Customer says noise happen when they first got machine has not done it since. Unit is good at this point."
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
LAUNDRY WHIRLPOOL MVWC565FW "Due to out of warranty, rent a center as another company to look at it"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
LAUNDRY WHIRLPOOL MVWC465HW "Inspected unit for noise during draining cycle, ran diagnostic test found no error codes, ran test cycle with out wAter Checked ok, ran drain spin cycle, no noise besides drain pump kicked on, unit runs as designed"
Near Conway, AR 72032
Jeff N.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed ordered parts checked good.
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
DRYER WHIRLPOOL WED7500GC0 "Inspected unit for door not closing, replace door latch, tested unit operation checks ok"
Near Corpus Christi, TX 78409
John L.
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, found issue with suspension on one side of unit to have more travel than other. Will need to replace suspension to resolve this issue. No other issues found, part is already on order. Rescheduling when part is on hand.; schdld next appmnt for 2/26 FRI !"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
COMPACTOR JENN-AIR TC607X4 "Called the customer enroute, no answer, left vm, no call back. Arrived at the location and the customer wasn’t aware I was coming out, said she would call back and reschedule"
Near Corpus Christi, TX 78415
Adam
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7120HW0 F0E7 load while running clean washer cycle. F0E3 overload. F3E3 inlet water temperature fault. Inspection of unit results in several error codes listed above two can be disregarded the third one test it out as in working condition. Customer complaint of unit continuously filling with water but not actually washing. Inspection of drain hose shows installer had stuffed drain hose down drain stem by about 2 1/2 feet which is causing the unit to immediately pump out water. Adjusted drain hose calibrated unit and verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW2 Sr# 7730058973. Inspection of unit shows error code for overload. Customer states does not happen all the time but it seems like it’s happening more and more lately where clothes are left very wet at the end of wash cycle. Calibrated unit ran verification cycle no issues found drain pump sounds very strong unit is also reaching RPM. I did advise customer to watch load size and soap softener and Oxsee clean levels when adding to cycle. Also made small adjustment to drain hose allowing for airgap and down stem. Call tech line to troubleshoot issue tech line had me run through the same tests and advise customer of same usage points SR number above. Issue resolved
Near Corpus Christi, TX 78416
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Inspected unit, customer explained item removed from freezer. After doing so unit started to cool again. Asked customer how many items were removed. Explained that freezer was full and items did block vents in rear. Explained to customer that was most likely cause of issue with unit. Checked temperatures in unit, and they are hitting temperatures as should. Unit working"
Near Corpus Christi, TX 78408
John L.
Job Details: 02/25/2021
WASHER AMANA NFW5800HW "Inspected unit, found two points on unit or leak is occurring. First problem is with dispenser, due to mineral buildup this is causing water to leak from dispenser assembly. Will need to replace to resolve this, part is already on order. Well schedule ones part is on hand. Also leak from Bello, small tear in Bello will need to be replaced as well to resolve issue.; rqstng P&A on 1 W10897390 (bellow)"
Near Corpus Christi, TX 78415
John L.
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW "F8E1 long fill, only error on unit. Tested valves on unit, cold is working. Customer currently has no hot water running to unit. Issue may have occurred due to wrong temperature setting as unit has no hot water."
Near Corpus Christi, TX 78408
John L.
Job Details: 02/25/2021
DRYER AMANA NED5800HW "Inspected unit, found issue at rear of unit for exhaust ventilation. Took care of issue, resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB855DC2 "Won’t do anything per customer. F5E2 error code, cleared error code and tested the lid lock, won’t lock and gave the error code again, ordered the latch and rescheduled the customer ; ordrng 1 W10861642 (latch)"
Near Corpus Christi, TX 78411
Adam
Job Details: 02/25/2021
DRYER WHIRLPOOL WGD6620HC0 Inspection of unit shows Igniter has gone bad. Replace ignitor to resolve issue. Also some noticeable wear and tear on rollers and idler pulley.; ordrng 1 686590 (sub 279311) and 4 W10314171 (drum support roller)s and 1 W10468057 (pulley-idr)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ Customer states unit has stopped producing ice. Inspection of icemaker shows unit is still calling for water and temperatures are well within range but icemaker will no longer harvest. Replace icemaker to resolve issue; schdld next appmnt for 2/26 FRI !
Near Aransas Pass, TX 78336
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, found issue with start device. Replaced start device, unit ran but did not cool. Installed UV drier, as found unit low on Freon. Charged unit, unit is holding charge and is cooling. Issue has been resolved.; used 1 W11198881 (Start device), and 1 W10143759 (Drier uv) from stock"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 "Won’t turn on per customer, I went into diagnostics, found error code F8E1, cleared code and tested the inlet valve, good water pressure on both sides, the drain hose was about 3 feet inside the drain line, pulled the hose out and and zip tied it about 6 inches into the drain line, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
RANGE JENNAIR n/a "The oven isn’t coming on per customer. Unable to locate the model/serial sticker, confirmed model number with customers paperwork. Turned the oven on, the ignitor is glowing but not opening up, the broiler ignitor and top burners are working normal. Ordered the ignitor, please reschedule the customer when the part comes in. Paid in full; ordrng 1 WP73001165 (igniter- 1)"
Near CORP CHRISTI, TX 78415
John L.
Job Details: 02/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Ran diagnostics, got an F6E0 error oven interface, no other errors recorded. ACU issue, also unit light keeps switching on and off on its own. Will need to replace ACU and console to resolve issues.; ordrng 1 W11105007 (console) and 1 W11253187 (cntrl-elec) and 1 W11253188 (cntrl-elec)"
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for off-balance load detected. Physical inspection of unit shows agitator is free spinning from gear case. Unable to separate agitator from gear case. Will need to replace gear case agitator actuator capacitor and clutch to resolve issue. I’m not scheduled return date pending part authorization and arrival. Job should be centered to count for labor; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10727777 (pump-water) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)
Near Rockport, TX 78382
John L.
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW "F8E1 long fill, no other codes on unit. Tested unit valves, both valves functioning. Recalibrated unit, and ran a test cycle to confirm function. Unit ran through cycle without issues."
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW6120HW0 Inspection of unit shows no response from control board when powering up unit automatically shows power failure display then will start draining but no further diagnostics available. Service pointer stating to replace both control and interface to resolve issue. I’m not scheduled return date pending part arrival; ordrng 1 W11112920 (CONTROL ) and 1 W11387682 (CONTROL )
Near Ingleside, TX 78362
John L.
Job Details: 02/25/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, issue with poor ventilation. Air flow meter read poor flow, customer will need to clean out exhaust vent lines to resolve issue. Unit is working as should, tried to relay information best I could as customer speaks Spanish and I do not."
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW0 Inspection of unit shows no error codes. But you can see on the back of unit where water valve is located there is dripping occurring which intern is running down the inside of the cabinet which is making customer believe unit is leaking from underneath. Replace water valve to resolve issue; ordrng 1 W10776841 (valve)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDT920SADH0 Call customer before arrival to let them know that information available shows that product is out of warranty and would be responsible for diagnostic fees. Customer has declined any further assistance
Near Rockport, TX 78382
John L.
Job Details: 02/25/2021
DRYER MAYTAG MGD5500FW0 "Inspected unit, found issue to be with roller bearings at rear of unit. Would need to replace a roller and a bearing to resolve issue. Customer will not have unit repaired due to not having parts on hand."
Near Corpus Christi, TX 78411
John L.
Job Details: 02/25/2021
ICEMAKER KITCHEN AID KUIO338HSS00 "Inspected unit, found issue with drain pump and possible issue with main board. Unit will not power on long enough to check components as unit dies immediately as soon as power is introduced.; ordrng 1 W10825875 (pump) and 1 W10886282 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/25/2021
DRYER MAYTAG MEDB955FC0 Customer complained of weird noise during operation. Well the process of disassembling unit found several small articles of clothing inside blower wheel which was causing noise during operation. Reassembled unit and tested issue has been resolved. Product was out of warranty so customer was charged 109+ tax for labor and diagnostic fees. Issue resolved resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 02/25/2021
DRYER WHIRLPOOL WED4815EW1 "The appliance was not heating, voltage was good at the wall outlet, checked at the appliance, the power cord was not wired properly, corrected the problem and plugged it in, the appliance is heating and working normal"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Inspection of unit showing icemaker not receiving voltage unable to jump. Replace icemaker to resolve issue. Notes state icemaker is ordered but on back order no return date given waiting for part arrival.; saved tckt
Near Port Lavaca, TX 77979
Michael
Job Details: 02/25/2021
WASHER ROPER RTW4516FW2 "Loud screeching noise per customer. F7E5 error code, tested motor, motor not get up to speed and it made the loud screeching noise, actuator, capacitor and connections are good. Ordered the motor and gearcase just in case, please reschedule the customer when the motor comes in. ; ordrng 1 W11454741 (GEARCASE ) and 1 W11497303 (MOTOR DRIVE)"
Near Corpus Christi, TX 78410
John L.
Job Details: 02/25/2021
WASHER WHIRLPOOL MVWX655DW "Inspected unit, found unit was extremely unleveled. Leveled unit best as could, shaking has decreased after doing so. Issue is resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Inspection of unit shows freezer is cooling but there is a large amount of ice on the back of evaporator cover. Replace evaporator fan harness and control to resolve issue. Have not set return date pending part arrival; ordrng 1 W10359880 (motor-evap) and 1 W10383615 (thermistor,fc) and 1 W10384183 (thermistor) and 1 W11181209 (harns-wire) and 1 W11221362 (CONTROL )"
Near Aransas Pass, TX 78336
Michael
Job Details: 02/25/2021
RANGE AMANA ACR4303MFW3 "Installed control, ran tested appliance, it’s heating and working normal"
Near Portland, TX 78374
John L.
Job Details: 02/25/2021
WASHER MAYTAG MVWB835DW "Installed component, tested unit after installation. Unit working and no leaks to be found. Issue resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4816FW2 "Loud noise on spin cycle per cycle. F8E1, F7E6, cleared error code, tested the inlet valve, good pressure on both sides, ran the spin cycle on manual test, the bearings are bad on the gearcase. The gearcase will need to be replaced, please schedule the customer when the part comes in.; O-emld tckt"
Near Aransas Pass, TX 78336
John L.
Job Details: 02/25/2021
DRYER WHIRLPOOL WED4815EW "Inspected unit, tested components on unit. Tests were inconclusive, changed out components. Replaced thermostat and high temp thermostat. No way to test fix as service outlets are blocked of. Unit has been repaired."
Near Refugio, TX 78377
John L.
Job Details: 02/25/2021
RANGE WHIRLPOOL WFG320M0BW2 "Installed regulator, applied new Teflon to each joint, and tightened up joints. Turn gas back onto unit, used leak detecting spray on connections onto regulator and from wall. No leaks detected, advise customer to have unit reinspected my gas company technician to verify that leak has been taken care of.; saved tckt"
Near Portland, TX 78374
Michael
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "The dispenser and to both ice and water were not engaging Called and spoke with Steve at whirlpool tech line, SR7730089110. He had test the switch from the control, getting 120 volts, switch is good, advised to have the customer push on the switch and test the dispenser, it’s dispensing water, advised to put a spacer on the inside liner where the switch makes better contact, installed spacer from truck stock W10221048, the water dispenser and auger motor are both engaging properly"
Near Aransas Pass, TX 78336
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, found fan motor in freezer no longer has function. Tested for voltage, motor does get voltage. Motor windings have broken as motor does not have continuity. Will need to replace motor to resolve issue.; ordrng 1 2315539 (fan motor)"
Near Portland, TX 78374
Michael
Job Details: 02/25/2021
RANGE AMANA ACR4303MFB4 "The customer wasn’t happy with how the burners are turning on and off. Tested the elements, they’re working normal, advised the customer how they work and the type of pans that should be used, had her watch the video and she understood, the appliance is working as designed."
Near Corpus Christi, TX 78412
John L.
Job Details: 02/25/2021
RANGE AMANA ACR4303MFS4 "Inspected unit, error F2E1 shorted key pad, F1E0 internal board failure. Cleared errors and tested unit, unit functioning for a bit then error returns. Board will need to be replaced to resolve issue.; ordrng 1 W11204487 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. However there is water in and on the unit cooling in pockets on and around the machine but no visible leak. This combined with a customer complaint of unit not feeling like it used to will be replacing water valve and pressure hose to resolve the issue.; ordrng 1 W10236981 (hose) and 1 W10869800 (valve)
Near Corpus Christi, TX 78405
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed components onto unit, set temperature to recommended settings. Issue resolved."
Near Corpus Christi, TX 78412
John L.
Job Details: 02/25/2021
RANGE AMANA ACR4303MFS4 "Inspected unit, right rear burner not coming on. A switch has been ordered for this unit, but will also require an element as it is damaged to resolve issues.; ordrng 1 W11364019 (Element)"
Near Corpus Christi, TX 78418
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW1 Inspection of unit shows error code for basket full speed unable to reach RPM. Customer states that it only happened one time and it was while she was washing throw blankets. I did inform customer that sometimes the unit will unbalance itself. Calibrated unit and ran verification cycle no issues found. Manually tested between gentle heavy agitate and spin all functions work as intended. I did instruct customer on proper load size and soap distribution. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Inspection of unit shows one of the wheels on the adjuster rack is broken. Replace adjuster to resolve the issue; ordrng 1 W11268101 (ADJUSTER) and 1 W11268105 (ADJUSTER )
Near Portland, TX 78374
Michael
Job Details: 02/25/2021
RANGE AMANA ACR4303MFS4 "Not working per customer, found error code F1E0, internal board failure, ordered control and rescheduled customer ; ordrng 1 W11297545 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Customer complaint of unit not filling with enough water. Inspection of unit shows no error codes. Calibrated unit and ran verification cycle all functions work as designed. I did ask customer why she thought that. Customer states she never stays there and hardly use the machine so she was unsure of the water level. I did inform customer that this amount of water would be considered normal for an auto sensing cycle. Issue resolved
Near Corpus Christi, TX 78407
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB835DC3 "Installed the control, took the console out of the box and it was cracked on the left side, took a picture, installed the console and tested the appliance, it is working normal, left it in place for the customer and ordered another console, please reschedule the customer when the part comes in.; ordrng 1 W11120178 (console)"
Near Odem, TX 78370
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW1 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78410
Michael
Job Details: 02/25/2021
DRYER WHIRLPOOL WED8500DC1 "Won’t start per customer F4E1 F4E4, F2E1, cleared error codes, tried to start the appliance, won’t start, removed front panel, fuse is good, sounds like a bad relay on the control, it also gave F4E4 L2 line voltage failure and F4E1 not getting voltage to the heat element again, the voltage is good at the appliance and wall outlet, not getting voltage. Ordered the control and console just in case. Please schedule the customer when all parts come in.; ordrng 1 W10847565 (console) and 1 WPW10739349 (cntrl-elec)"
Near Taft, TX 78390
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Not filled with enough water per customers. No error codes, tested the inlet valve, there isn’t any hot water, cold side has good water pressure. Advised the customer with the colder weather the water is colder than usual and it’s probably calling for hot water to get the cold temperature where should be, therefore it’s not getting enough water, also advised if she is using the normal setting and deep wash it’ll automatically use auto sensing, the inlet valve and appliance are working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
WASHER WHIRLPOOL MVW7232HW0 "The appliance was stuck in drain mode, unable to shut it off Called and spoke with Austin at whirlpool tech line SR7730096550, he said to check the pressure hose for kinks, no kinks, said if it doesn’t shutoff within 10 min with the pressure hose disconnect, to order the control, ordered the control , please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL)"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
MICROWAVE JENN-AIR JMDFS30HL "Looking closer at door, there was nothing wrong with it, looked a little cockeyed, made adjustments, the door looks straight, opened and closed the door several times, it looks normal, heating and working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long fill no fill spin limited by water temperature and stuck button. Replace water valve and harness as well as dispenser drawer to resolve issue. All labor and parts should be covered under authorization; ordrng 1 W10758828 (valve) and 1 W10794835 (drawer) and 1 W10849297 (harns-wire)
Near Calliham, TX 78007
John L.
Job Details: 02/25/2021
RANGE KITCHENAID KDRS467VSS04 "Installed membrane, no code and touch pad working normally. Tested unit, bake got to temperature. Made adjustments and calibrated temp. Issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 Install component calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 02/25/2021
WASHER DRYER n/a "Inspected unit, door was not sitting properly. Was able to make adjustments to door, and issues have been resolved."
Near Beeville, TX 78102
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Installed components, tested after installation. Unit is now dispensing water as it should. Issue has been resolved.f"
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8959SKB0 Sr#7730097323. After installing components unit will not fill with water but display when entering diagnostic will continue to drop with no function no light. Call tech line to troubleshoot issue. Number above. Tech line states is a possible break in the harness or drain pump issue. Replace drain pump and harness to resolve issue. I have not set return date pending part arrival; ordrng 1 W11025593 (FAN ASSEMBLY ) and 1 W11084863 (HARNESS ) and 1 W11491436 (DRAIN )
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived at location to inspect units water valve and icemaker both working no issues. Water pressure good no issues found. Issue resolved
Near Skidmore, TX 78389
John L.
Job Details: 02/25/2021
RANGE KITCHENAID KFGC506JSS00 "Installed parts, tested after installation. All flames igniting, made some minor adjustments to flames. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 "Installed gearcase and cam from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise and working normal ; used 1 W10721967 (CAM) from stock"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB865GW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 "The spin light stayed on and didn’t go any further. F7E7 error code, cleared error code, tested the motor with the spin cycles and agitation cycles, all is working normal. Calibrated and performed a test, completed with no issues or error codes, appliance is working normal. Issue may have been triggered by loss of power."
Near Kenedy, TX 78119
John L.
Job Details: 02/25/2021
REFRIGERATOR AMANA ART308FFDW06 "Inspected unit, and found that unit was dry of Freon. Attempted to recharge unit, found unit would go into vacuum. Unit has a clog within capillary. Will need to replace dryer and evaporator to resolve this issue.; ordrng 1 W11103612 (Evaporator) and 1 W10143759 (drier (service))"
Near Sinton, TX 78387
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Installed icemaker, new icemaker is getting water and is turning. Issue on this unit has been resolved."
Near Skidmore, TX 78389
John L.
Job Details: 02/25/2021
RANGE WHIRLPOOL WFC150M0JB0 "Installed new coil kit, tested each burner after installation. All burners our heating, issue has been resolved."