Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1343 customer reviews

Ezequiel V.

Ezequiel V.

RANGE AMANA AGR5330BAS Checked range found igniter on front left not sparking. Ordering surface igniter to resolve issue.; ordrng 1 W10209656 (igntr-surf)

Near Fresno, San Antonio, TX 78212
Shawn W.

Shawn W.

COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 "Was getting no resistance on the light but would get a voltage drop under load. I put in a new infinite switch but it did not fix the problem. The tech sheet is only a wiring diagram and does not provide resistance oration. Talked with Nik then spoke with Steve at Tech-Line. He explained that I need to carefully check each switch between L1 and P to locate closed switch then disconnect and check resistance. I have ordered all switch’s as well as the light harness. I explained to the customer that we will only need to replace 1 switch in most cases. ; ordrng 1 7403P755-60 (switch,infinite (rf)) and 1 W10244639 (infinite switch) and 1 W10257163 (harns-wire) and 1 W10326246 (switch,infinite (lf)) and 1 WP74007840 (switch- in)"

Near Sebastian Oak, San Antonio, TX 78259
Jim G.

Jim G.

WASHER MAYTAG MHW8200FW0 Lid lock assembly harness was loose. Fastened the harness. Issue resolved.

Near Mustang Cir, Hollywood Park, TX 78232
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSG Spoke with customer about appointment. She is going to plug in her other fridge so she can move the food over. Also said her husband wasn’t feeling well so we moved the date to next Monday. ; schdld next appmnt for 3/30 MON !

Near Comanche Path, Bandera, TX 78003
Jim G.

Jim G.

VENTHOODS UNKNOWN WVU37UC0FS0 Customer says issue has been resolved.

Near Valencia Rose, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator customer stated there was ice build up prior to visit. Ordering evap motor which includes defrost thermostat and thermistor to resolve issue.collected service call fee.; ordrng 1 W11039078 (motor-evap)

Near Hunters Lark, San Antonio, TX 78230
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF555SDHB00 New door came with the holes for the door handle drilled in the wrong location. Need to order a new door.; ordrng 1 W10862411 (dor-fip)

Near Red Oak Turn, Helotes, TX 78023
Shawn W.

Shawn W.

WASHER MAYTAG MVWB835DW "Found that the customer had a good cycle the first time then experienced a loud noise during spin on the left side. The client has a drain pan. The installers from Lowe’s did not raise the feet high enough. There is a service pointer which shows that the feet need to be raised up 3.5 turns to keep the motor rotor from touching the drain pan, especially during heavy loads. I raised the feet, balanced it. Pushed down on agitator to make sure that the rotor was not touching the bottom. Conducted calibration. Fully operational. Job complete."

Near Summit View, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Replaced control board on refrigerator unit began cooling. No issues to report at this time. Job complete.

Near Lorita Dr, San Antonio, TX 78214
Justin  R.

Justin R.

REFRIGERATOR KITCHEN AID KFIS20XVMS10 "Calling techline to assist, unit is not draining properly again. Ed is assisting, suggestions is to add aluminum kit that attaches to coil and sticks down inside drain port. Reference number 7727435497. Charging for 2nd appliance. Collected 165.00; ordrng 1 819043 (heat-probe)"

Near Potato Flats, Bandera, TX 78003
Steven G.

Steven G.

DISHWASHER MAYTAG MDB4949SDZ0 "Checked dishwasher found bad water valve, replaced water valve checked operation unit working normal now ; used 1 wpw10327249 (VALVE INLET) from stock"

Near Possum Path, San Antonio, TX 78232
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer is receiving F8E0 upper cooling fan speed, but is also stating the unit will not turn off sometimes and needs to be unplugged and plugged back in. Verified issue to be with the fan and control. Customer states the unit will work when the unit is unplugged and plugged back in but the issue keeps returning. Rescheduling blower and ordering UI and control.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"

Near Hill Top Bend, Helotes, TX 78023
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFG320M0BW2 "Replaced control board, oven igniter, light socket and light bulb, tested range good bake good heating, no issues with light in oven. No error codes found during testing. Job complete."

Near Boston St, San Antonio, TX 78202
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced supports and used touch up paint on the areas with bare metal showing. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Polydora, San Antonio, TX 78245
Richard G.

Richard G.

WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the water is barely trickling out of the valves. Entered diagnostics and found error codes F0E3 overload, F3E2 inlet water temperature fault, F7E0 loss of power, F8E1 long fill, F2E1 UI stuck button. Cleared error codes and changed inlet valve. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go. Spoke with customer about survey."

Near Tabak Trail, San Antonio, TX 78254
Jim G.

Jim G.

WASHER MAYTAG MVWB955FW1 Veirifieid proper function. Issue resolved. Cleared errors. Cleared pressure sensor line. According to techline spoke to Robert SR# 7727434995

Near Vinca Reef, San Antonio, TX 78260
Jim G.

Jim G.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.

Near Recanto, San Antonio, TX 78260
Jim G.

Jim G.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 No errors. Verified proper function in service tests. No further issues at this time.

Near San Anza, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Checked ice maker while in diagnostics ice maker shut off. When power came back to ice maker went into diagnostics with same issue. Found kink at thermistor wire ordering control board and thermistor to resolve issue.; ordrng 1 W10485960 (cntrl-elec) and 1 W10511923 (thermistor)

Near Lilac Ln, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW0 Unit is one month past goods issue date warranty. Customer has no proof of purchase. Called CXC to get authorization. Will not provide authorization for unit. Advised customer that we will have to charge for visit. Customer will contact whirlpool. Job Complete.

Near City View Dr, San Antonio, TX 78228
Jim G.

Jim G.

OVEN ELECTRIC (D KITCHENAID KODC304ESS00 Ordered incorrect parts. Will return with correct parts. ; ordrng 1 W10745723 (conversion element) and 1 WPW10721210 (cntrl-elec)

Near N Hunters Cir, San Antonio, TX 78230
Shawn W.

Shawn W.

RANGE KITCHENAID KDRS483VSS04 Found the unit displaying F2E1 error code for stuck key. I cleaned off the display with disinfectant wipes and the error code went away. Entered diagnostics and error code did not return. Disconnected power to range according to service procedures. Waited 1 minute and error code did not returned. I have found that these User Interfaces are very sensitive and will stick a key with debris or moisture residue dryer on. I briefed client on proper cleaning of the UI. All burners operating as designed and both oven came up to temperature. Fully operational. Job complete.

Near Mateo Ridge, San Antonio, TX 78261
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Customer complaint is that the freezer section was not cooling well and there was a loud noise coming from the back of the unit. Determined the evaporator fan motor has gone out. Need to order evaporator motor with thermistor. Evaporator repair labor and parts is covered under extended warranty.; ordrng 1 W11087438 (motor-evap)

Near Hibiscus Cove, Helotes, TX 78023
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: fridge section is not cooling properly. Found unit vents clogged up. Unit started cooling a bit, put unit into diagnostic mode and found scroll fan barley spinning. Ordering fan assembly and control to resolve issue.; ordrng 1 W10797301 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10226427 (cntrl-elec)"

Near Rugged Ridge St, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DRYER AMANA NED4655EW1 Checked dryer found rear drum seal not installed. Reinstalled seal no abnormal noise heard. Job complete.

Near Basswood Dr, San Antonio, TX 78213
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT318FZDW Complaint of no cool. Ordering control box and start device.; ordrng 1 W11092533 (start-dev) and 1 W11353813 (CONTROL BOX)

Near SW Loop 410, San Antonio, TX 78245
Richard G.

Richard G.

FREEZER MAYTAG MZC31T15DW01 "Customer states the unit is no longer freezing. Unit had no power. Breaker upstairs was tripped, likely due to the bad socket. Replaced socket and tested unit. Unit is good to go. Spoke with customer about survey."

Near Broussard, San Antonio, TX 78253
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Calling techline to document CPS findings. Dave is assisting, W11246817 would need to be replaced again. Techline Insisted to have customer call customer relations. Customer is going to email dispatch the CPS findings. ; ordrng 1 W11246817 (valve-brnr)"

Near Sweet Rose, Castroville, TX 78009
Steven G.

Steven G.

DISHWASHER MAYTAG MDB4949SHW1 "Checked dishwasher found door not closing correctly, adjusted legs after running dishwasher found suds cleaned dishwasher and adjusted drain hose everything checks ok"

Near Wahada Ave, San Antonio, TX 78217
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW4 Replaced cap and missing pieces for suspension. Unit is good to go.

Near Texas Bend, San Antonio, TX 78253
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW3 Complaint is that washer will not agitate during wash portion and will make clicking noises. Tested washer. No stored error codes. Good agitate. Good spin. Good lid lock. Called tech line. Sr 7727434172. Can’t duplicate issue. Do not suggest repairs at this time. Job complete.

Near Tallahasse Dr, San Antonio, TX 78227
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US6DS00 Need different conversion kit for this unit. Order correct one. ; ordrng 1 W10853432 (spud-orfce)

Near Santa Anna Way, San Antonio, TX 78253
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT148FZDW00 Checked refrigerator found unit has a leak bit detector goes off at freezer evaporator and at condenser ordering condenser and tubing and going back next week ; ordrng 1 W10633575 (condenser) and 1 W10633584 (tube)

Near Azul Blvd, San Antonio, TX 78211
Christian G.

Christian G.

REFRIGERATOR AMANA ART308FFDW06 Issue stated by office. Refrigerator not cooling in either section. Found unit at 75degrees in both sections. Found compressor getting bad resistance readings. No signs of leaks. Ordering compressor and sending to sealed system techs.; ordrng 1 W11209866 (COMPRESSOR)

Near Spring Shadow St, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW2 Complaint is UI will not respond. Tested unit. F2E1 error code. UI is responding intermittently. Will replace console. ; ordrng 1 W11135391 (console)

Near Co Rd 775, Devine, TX 78016
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FPS00 "Checked temperatures, they are fine. Found that the Icemaker switch was on off. Customer explained to me that she had a reverse osmosis system when the unit was first put in. Due to the reported low water flow and frozen water line, this was probably the first problem. The whole time the customer has had the refrigerator it has only made ice for three weeks. Running diagnostics I found that the door ice box thermistor was reading 60 F and the door ice maker tray thermistor was reading 59F. Water valve and ice maker valves turned on. Service test 120 went through a whole cycle and presented PA for all steps successfully passed. I spoke with Brian from Tech-Line and based off the temperature being to high up in the ice box we ran test 59 for the icebox fan again. I could not hear it running and no air was coming out of the cabinet vent leading into the door. I checked the ice box fan at the control board P9-2 wrt P9-3 under load and received 0 VDC. W

Near Forest Waters Cir, Garden Ridge, TX 78266
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is dishes are still wet at the end of the cycle. Tested dishwasher. No error codes. All pumps are working. Heater is working. Customer not using rinse aid during wash. Advised customer that unit is designed to run with drying agent. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Near Rancho Guerra, San Antonio, TX 78245
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced solenoid. Issue resolved. .

Near Evans Rd, San Antonio, TX 78258
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "Verified issue was timed ice making error in ice maker ests mode. Manually ran ice cycle. Ice maker dropped ice. Manually called for water. Water filled tray. Advised customer to reset unit at breaker if needed should refrigerator temps reach higher temps (while cleaning, left open, etc)."

Near Archers Bow Rd, San Antonio, TX 78232
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Complaint is noise from freezer. Found evap has ice buildup. Unit is having defrost issues. Will need to replace evap harness to correct issue. ; ordrng 1 W11224591 (motor-evap)

Near Rancho Guerra, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED85HEFC1 Replaced seal on dryer no vibration or rattle noise heard. No errors during testing or troubleshooting job complete.

Near Rockhill Dr, San Antonio, TX 78209
Justin  R.

Justin R.

ICEMAKER (STANDA KITCHEN AID KUIC18PNXS2 "Found ice maker not putting water done plate, will need to order Recirculation pump. Collected 2nd appliance fee on other ticket. ; ordrng 1 2313702 (water pump)"

Near Potato Flats, Bandera, TX 78003
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Issue stated by customer: freezer section iced over. Found units freezer covered in frost. Also found lower vents under fridge completely clogged with lint. Cleared lint and frost. Unit running good. Informed customer of survey.

Near Ridge Post, San Antonio, TX 78250
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Water standing under the fresh food drawers, the evaporator isn’t froze up, fan is working normal. Removed the back cover and removed p trap again on this visit, some chunks of rust particles came out. Removed all shelving and back panel in the RC, ran water through the drain and it is draining properly, also found the ear tabs were broken to the evaporator cover from work done from another company, also saw the ice maker kit had been replaced. Went ahead and Ordered control kit from service pointer and evaporator cover; rqstng P&A on 1 W10503486 (housing) and 1 W10789393 (cntrl-elec)"

Near Brushy Creek, Victoria, TX 77904
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new led modules. All lights are working. No further issues. Tested to complete.

Near Luckey Falls, San Antonio, TX 78252
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HB1 Installed new control. Tested range. All elements are working. No issues during testing. Tested to complete.

Near San Antonio, TX 78252
Christian G.

Christian G.

MICROWAVE OVEN WHIRLPOOL GH7208XRY Issue stated by customer: microwave had shut off and tripped breaker. Found unit wire harness clip had deteriorated. Door would not make good connection. Door is discontinued. Informed customer. W10141627(door)

Near Aspen Oak, San Antonio, TX 78254
Adam H.

Adam H.

MICROWAVE AMANA AMV2307PFS3 "361)585)3911. 201 apt number. #1469 gate code. Inspection of unit shows under light not responding to control. Replace control board and bulb to resolve issue; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10849846 (cntrl-elec)"

Near Saratoga Blvd, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR MAYTAG MFC2062FEZ03 Inspection of unit shows Molean railing not responding. Replace control and Molean to resolve issue; ordrng 1 12722803APN (rail-mulln) and 1 W10746274 (cntrl-elec)

Near Luz de Luna St, Corpus Christi, TX 78414
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced pump and motor as well as the UWI sensor. Unit passed diagnostics.

Near Virgil Path, San Antonio, TX 78245
Steven G.

Steven G.

VENTHOODS KITCHEN AID KWVU205YBA0 "Checked vent a hood found one speed low only working found bad motor, 4360040 motor NLA customer to get new unit."

Near N New Braunfels Ave, San Antonio, TX 78209
Uriah B.

Uriah B.

ICEMAKER KITCHENAID KRFC704FPS00 Replaced dual valve. Cx to observe. ; O-emld tckt

Near Blacksburg Rd, Troutville, VA 24175
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4850HW0 Building 160. Unit 403Needs front cabinet. W10806345; ordrng 1 W10806345 (panel)

Near Daleview Dr, Daleville, VA 24083
Christian G.

Christian G.

RANGE MAYTAG MER5552BAW Issue stated by customer: broil element was not turning on. Found element. Or making contact previously. Replaced. Unit tests good. No email for survey.

Near Copano Bay, San Antonio, TX 78229
Michael R.

Michael R.

WASHER MAYTAG MVWC465HW2 "Installed control, calibrated and performed a diagnostics test, completed with no issues or error codes"

Near Ivanhoe Dr, Victoria, TX 77901
Doug M.

Doug M.

REFRIGERATOR MAYTAG MRT118FFFH04 Unit has aluminum capillary tube need to reschedule for lock ring; schdld next appmnt for 3/24 TUE !

Near Chimney Sweep Ln, Little Rock, AR 72212
Doug M.

Doug M.

ICEMAKER WHIRLPOOL KUIX305ESS1 "While repairing sealed system found evaporator defective,Lisa reordered evaporator ; schdld next appmnt for 3/25 WED 8-10"

Near Edgehill Rd, Little Rock, AR 72207
Michael R.

Michael R.

WASHER AMANA NTW4516FW3 "F8E1 error code, cleared error code and tested the inlet, valve, it has good pressure on both sides. Found the drain hose is tied in to a long 1 1/4 long rubber line with duct tape, going into the yard, it’s not allowed the water to drain out fast enough causing the drain pump to run as long as it does and not completing the wash cycle. The appliance is working normal"

Near McPherson Dr, Port Lavaca, TX 77979
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Installed parts calibrated unit ran verification cycle issue resolved.

Near W County Rd 2180, Kingsville, TX 78363
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Customer said it’s not making enough ice. Removed back cover and jumped the ice maker, confirmed the water tube wasn’t leaking when it called for water at the inlet valve, no leaks,. Removed ice maker and dumped out the water, put back in place and jumped the ice maker again, the ice maker is rotating properly including the lever, ice maker is working normal. New home, customer moved in 03/09/2020"

Near Ave D, Port Lavaca, TX 77979
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL ED5KVEXVL00 Customer states leak coming from bottom of refrigerator but has only leaked the one time. Inspection of unit shows all hoses and fittings snug and secure no visible cracks or leaks. Ran water valves under continuous pressure to see if I could duplicate results I was unable to. Issue resolved

Near Commonwealth Dr, Corpus Christi, TX 78414
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS315SDHB02 "Crushing ice on either setting, installed new ice bin assembly, still doing the same thing. Called and spoke with Leon at whirlpool tech line and he explained how the solenoid works. Removed the cover to the solenoid and found it was unplugged, plugged it in and made sure it was secure, put back in place, tested , both crushed and cubes are working normal, no further issues"

Near Hunters Cir, Victoria, TX 77905
Michael R.

Michael R.

WASHER WHIRLPOOL CAE2745FQ0 "Installed lid lock, calibrated and performed a diagnostics test, the lid lock and appliance are working normal"

Near TX-72, Kenedy, TX 78119
Colton B.

Colton B.

RANGE WHIRLPOOL WFG505M0BS3 Customer issue is that outer glass shattered. Ordering new outer glass to resolve issue. Also looked like the door was missing the front cross support. Ordering a new one of those as well. Rescheduling for Monday.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11389703 (SUPPORT) and 1 WPW10481433 (NAME PLATE)

Near Oak Ridge Rd, Sherwood, AR 72120
Adam H.

Adam H.

WASHER MAYTAG MVWC465HW0 Inspection of unit shows no error codes. Autocycle shows all functions work as designed. Calibrated unit and we ran out of cycle again all functions work as designed. Customers main complaint is performance issue does not feel that the unit is receiving enough water to wash or rinse clothing. Is worth noting I did inform customer that hooking hot water to the unit would significantly change performance. Issue resolved

Near E Turner St, Odem, TX 78370
Colton B.

Colton B.

WASHER WHIRLPOOL WTW5000DW2 Issue is unit is not filling enough. Control board seems to be at fault. Ordering a new control to resolve issue. ; ordrng 1 W11116590 (CONTROL)

Near Romine Rd, Little Rock, AR 72205
Adam H.

Adam H.

WASHER MAYTAG MVWX655DW1 Install component calibrated unit ran verification cycle issue resolved. Customer is on well water and pictures of old water valves less than a year old in SD-QuickPic.

Near Co Rd 339, Alice, TX 78332
Colton B.

Colton B.

WASHER WHIRLPOOL LBR4232DW0 Issue is a leaking washer. Finding issue to be a cracked tub. Ordering new one to resolve issue.; ordrng 1 3360629 (GEARCASE ) and 1 63125 (TUB)

Near Summerland Ct, Little Rock, AR 72227
Uriah B.

Uriah B.

LAUNDRY AMANA NED4655EW1 Per techline issue only happening in timed dry so either lost L2 or harness issue. Harness continuity checks ok.

Near Wayne St NE, Roanoke, VA 24012
Chris S.

Chris S.

WASHER MAYTAG MVWB835DW3 There was an F5E1 error code indicating the lid latch is failing. The lid latch didn’t work properly in diagnostic cycle. I purchased lid latch and installed it. I checked operation and recalibrated washer. All operations check ok. ; pckd up 1 W10810403 (lid lock assy)

Near Wayburn Dr, Roanoke, VA 24019
Chris S.

Chris S.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Sr # 7727432856 Customer had cleared the ice jam in the dispenser and had it working again. I called tech line and tech line instructed customer to remove and clean ice bin every 2 weeks. I instructed customer.

Near Dogwood Ln SW, Roanoke, VA 24015
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Replaced handle. All checks ok

Near Daleview Dr, Daleville, VA 24083
Chris S.

Chris S.

WASHER WHIRLPOOL MVWC415EW1 Found error codes F7E6 F9E1 F5E1. I checked voltage to the drain pump. The voltage checked ok the drain pump motor windings were open. I replaced the drain pump and checked operation. All operations check ok. ; pckd up 1 WPW10661045 (drain pump)

Near Tarpley Ln, Salem, VA 24153
Chris S.

Chris S.

WASHER WHIRLPOOL WFW75HEFW0 I found error code F3E1 indicating an over suds condition. Customer reported having accidentally put in quite a bit of detergent. I cleared the error code and did service diagnostic cycle. I instructed customer on detergent usage. All operations check ok.

Near Whippletree Dr, Cave Spring, VA 24018
Chris S.

Chris S.

WASHER WHIRLPOOL WTW7040DW0 I installed the drain pump and checked operation. All operations check ok.

Near Pinewood Ln, Troutville, VA 24175
Colton B.

Colton B.

WASHER MAYTAG MVWC465HW2 "Customer issue was that the basket was banging the side of washer while spinning. Found basket tilted forward due to a board under the back feet. Removed board and balanced legs. Ran spin in diagnostics, unit tested good."

Near Pioneer Rd, North Little Rock, AR 72117
Colton B.

Colton B.

WASHER WHIRLPOOL WTW7500GC2 Customer issue was an F6E2 error code. Replaced UI panel and control board to resolve issue. Unit tested good.

Near Godwin Dr, Little Rock, AR 72204
Colton B.

Colton B.

DRYER WHIRLPOOL WED7500GC0 Issue was dryer sheets getting stuck onto vent grill. Replaced vent grill to resolve issue.

Near Godwin Dr, Little Rock, AR 72204
Tommy B.

Tommy B.

MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 The microwave is installed in such a way that it cannot be removed by the technician. Instructed customer to have the microwave uninstalled so that the service can be performed.; saved tckt

Near Branson Falls, San Antonio, TX 78255
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived at home called techline. Techline stated while opening door possible breaking of door liner. Opened door found ice build up on bottom of freezer ordering thermistor to resolve issue found broken gasket ordering gasket. SR7727421843; ordrng 1 W10248749 (gasket-fip) and 1 W10728094 (motor-evap)

Near Fargo Ave, San Antonio, TX 78220
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR JENN-AIR JFC2089BEM01 "3/20/20 9:18: SL there 3/20 FRI, 8:00 to 9:10"

Near Sendera Crossing, La Vernia, TX 78121
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Installed new switch and element. No issues during testing. Tested to complete.

Near Gruma, San Antonio, TX 78221
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFF507HBS00 "Checked refrigerator found light out in freezer section, replaced light checked operation unit working properly now"

Near Resaca, Cibolo, TX 78108
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new drain hose. Unit is draining. No further issues.

Near Gruma, San Antonio, TX 78221
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHB00 Customer complaint is that the icemaker is not working. Verified non functioning icemaker. Replaced icemaker. Unit went through harvest and called for water. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Romulus Way, San Antonio, TX 78245
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Discovered that the tube is damaged at top left side (Picture included) . I remember this was a bad install by the builder. Called Tech-line and talked to JK to see what the next step would be because it is apparent it needs a new tub. JK agreed that this needs to be replaced and that we sneed to make this right for the customer. SR #7727421661. I ordered part. I do not think we need new hinges because new hinges were already installed. I will reschedule those parts Incase needed when Tub replacement is done. He led Mar one and part is out of stock. I will schedule for a week out; ordrng 1 3367670 (screw) and 1 3367670 (screw) and 1 8269145 (brckt-mtg) and 1 W10681492 (tub-dishwr)

Near Pueblo, CO
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTE334GPS0 "Found that the tub gasket was completely missing. I installed the tub gasket. UI is fully functional. Informed the client that the drain hose is short and not looped up and that this will need to be fixed or that it will eventually cause back up into dishwasher or a failed drain pump. Usually I fix this as a courtesy. However, the drain hose was to short . Explained to the client they would need to seek licensed electrician for breaker issue. UI is working properly. Fully operational. Job complete."

Near Eagle Cross Dr, San Antonio, TX 78247
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF540PADM3 Replaced dw tub and feed tube. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Romulus Way, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRSC503ESS01 Complaint is fresh food section not cooling. Found evap is frozen. Unit is having defrost issues. Will need to replace control and evap thermistor on next visit. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)

Near W Villaret Blvd, San Antonio, TX 78221
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Checked refrigerator found ice maker not working, checked wiring from ice maker to connection behind toe plate found black and white wire broken customer will need new door, customer to buy new unit"

Near Tampke Pl, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT970SAHV0 Found bent upper rack and damaged adjuster ordered both rescheduling 3/25.; ordrng 1 W10712395 (adjuster) and 1 W10728863 (dishrack)

Near Vintage Trail Dr, La Vernia, TX 78121
Shawn W.

Shawn W.

WASHER WHIRLPOOL MHW6630HW0 Unit is still under warranty. Took photos of receipt from Best Buy. In diagnostics store error code F0 E2 Oversuds. Spoke with the client about detergent levels. I checked pressure hose connection and it is fine. Conducted quick service cycle and all loads were operating as designed. Referred customer to care of frontload washer care. Fully operational. Job complete.

Near Briar Hollow, San Antonio, TX 78247
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found display out buttons are working, ordering display ; ordrng 1 W11127564 (USER INTERFACE )"

Near Preston Pass Dr, San Antonio, TX 78247
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue stated by customer: handle keeps stripping and coming loose. Replaced handle and studs to resolve issue. Unit tests good. Informed customer of survey.

Near Spanish Wood, San Antonio, TX 78249
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT311FZDB Replaced refrigerator door and molded gasket. Told customer to not open for 12 hours. Unit looking good.

Near Eton Pl, Shavano Park, TX 78231
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW5620HW0 Checked washer ui was not responding to any commands unable to start washer or get into diagnostics ordering ui and acu just in case.; ordrng 1 W11294803 (cntrl-elec) and 1 W11329112 (cntrl-elec)

Near Newell Ave, San Antonio, TX 78215
Steven G.

Steven G.

WASHER WHIRLPOOL WTW8800YC0 "Checked washer replaced broken right side hinge, and tub ring ran cycle unit test good at this time."

Near Ledgestone Dr, San Antonio, TX 78232
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived at home replaced start device on compressor. Customer stated there was ice build up prior to visit at evap ordering wire harness with bi-metal defrost. ; ordrng 1 W10646206 (harns-wire)

Near Argo Ave, Alamo Heights, TX 78209
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Customer complaint is that the refrigerator section is not cooling. Verified fan motor is malfunctioning. Will need to order evaporator cover which comes with fan motor, wire assembly, and thermistor. Issue is unrelated to previous icemaker issue. Collected service call fee. Quoted customer cost of labor and parts. Customer will contact us if they decide to go through with repair.; rqstng P&A on 1 W10889841 (cover-evap)"

Near Nicholas Cove, San Antonio, TX 78245
Christian G.

Christian G.

DRYER MAYTAG MEDB835DW4 "Issue stated by customer dryer stops mid cycle. Replaced control, electrode, moisture sensor wiring, cut off and thermal fuse. Unit tested good. Informed customer to run a load of clothes and let us know of any other issues. Unit good. Customer informed of survey."

Near Brae Valley, San Antonio, TX 78249
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new drain pan. Tray is draining. No further issues. Tested to complete.

Near Kendalia Ave, San Antonio, TX 78221
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Need to reschedule for next week. Missing part for job. ; schdld next appmnt for 3/24 TUE !

Near Big Bend Path, , TX
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console for unit, tested to complete. Unit is good to go. Went over survey with with customer that they will receive by next Monday."

Near Wagon Ln, Castroville, TX 78009
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the icemaker does not work. Entered diagnostics and found icemaker not going into harvest cycle. Ordering icemaker and harness.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)

Near Sirius Cir, San Antonio, TX 78245
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Replaced control board and console. When pushing unit back into wall I notice a plastic shim piece fall to the floor. The oven wall will need to be fixed, technician is not responsible for adding shims to help with gap. Builder will need to check on issue and fix. Unit is working"

Near Sweet Rose, Castroville, TX 78009
Richard G.

Richard G.

RANGE WHIRLPOOL WFE525S0HS1 "Correct part ordered (W11134844), wrong part in package (9702313). Rescheduling appointment until correct part is received. Installed new terminal block. Rescheduling control and wiring harness.; ordrng 1 W11134844 (harns-wire)"

Near San Antonio, TX 78252
Jesus C.

Jesus C.

RANGE KITCHENAID KSDB900ESS3 Installed new bezels. No further issues. Tested to complete.

Near Leigh St, San Antonio, TX 78210
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT108FZDB05 Replaced control and thermistor for unit. Unit is showing to be good.

Near County Rd 4614, Castroville, TX 78009
Jesus C.

Jesus C.

WASHER MAYTAG MVWX655DW1 Installed new basket and washplate. Ran calibration. Tested unit in diagnostics. No issues during testing. Unit is working properly. Tested to complete.

Near Carroll St, San Antonio, TX 78225
Colton B.

Colton B.

VENTHOODS WHIRLPOOL UXT5236BDS1 Customer could not get filter out of vent hood. Got it out and walked customer through how to get it out themselves. Unit tested good.

Near Escondido, Boerne, TX 78006
Douglas H.

Douglas H.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Unit is functioning properly now. Gas company stated pressure is at 4 inches water column. Calling techline to report pressure test done by gas company. Spoke with Dave, he stated pressure wasn’t the issue, it’s sediment and minerals in the gas burning off. This is normal as the temperatures go up and down the customer will see the orange intermittently 7727413189No further issues at this point."

Near FAIR OAKS, TX 78015
Douglas H.

Douglas H.

DRYER MAYTAG MEDC465HW0 Unit making noise. Found issue to be a failing roller and a partial restriction in venting on home side. Replaced rollers and advised customer to clean out venting. No further issues at this point. Yes to survey and leave behind. ; used 1 4392067 (REPAIR) from stock

Near Pressler-Henke Rd, Fredericksburg, TX 78624
Justin  R.

Justin R.

REFRIGERATOR SAMSUNG RF28JBEDBSR Spoke with customer about needing to leave fridge off for 48 hours to allow unit to fully defrost after replacing ice maker. She will talk with her daughter to see when would be a better time so she can secure the food in the fridge. ; schdld next appmnt for 3/27 FRI !

Near Village Path, Castroville, TX 78009
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW2 Unit was unplugged upon arrival. Drain ran for aprons 8 minutes nice owner established. Diagnostics revealed error F8E1. Replaced new water inlet valve to resolve long fill issue. Unit passed automatic test cycle and testing good now. Yes to survey.

Near 6th St, Ingram, TX 78025
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer not going to be available during the timeframe. Rescheduling for availability.; schdld next appmnt for 3/24 TUE !

Near TX-39, Ingram, TX 78025
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator found noise coming from diffuser replaced diffuser no issues no error codes found during testing or operation. Job complete.

Near Towers Park Ln, San Antonio, TX 78209
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4950HW1 Customer stated that the unit is making a metal on metal grinding noise during agitation. No errors in diagnostics and unit passed the automatic test cycle with no issues. Ran manual testing for spin and agitate and also could not duplicate the issue. Discussed proper use and care as well as loading techniques with the customer. Instructed the customer to take a video and call back if the issue persists.

Near Wedgewood Ln, Kerrville, TX 78028
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF34X18DW03 "Found unit not defrosting tested function and element element good board not putting unit to defrost automatically ordered new board and evap thermistor. Advised customer to leave unit off to not burn up,compressor. Rescheduling 3/25.; ordrng 1 W11253128 (CONTROL ) and 1 WPW10383615 (thermistor)"

Near Waterfall Pass, Converse, TX 78109
Ezequiel V.

Ezequiel V.

DISHWASHER KITCHEN AID KDFE304DWH0 Checked dishwasher found no error codes no issues during operation cycle. No out of the ordinary noise heard. Job complete. Collected service call fee.

Near 5 Oaks Dr, San Antonio, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR JENNAIR JFFCC72EFP02 "Last tech found faulty compressor, confirmed diagnosis SS issue, found compressor went out due to leak at drier. Replaced compressor and drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS work sill covered"

Near Doublehorn Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Technician did not have proper tool to complete repair. Rescheduling for customer availability.; schdld next appmnt for 3/24 TUE !

Near Ball Dr, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW6620HC0 Checked washer found error code F0E5 spoke to customer about issue customer stated issue happened when washed heavy item. Customer stated load and go dispenser did not work. Tested unit no issues with dispenser. No error codes found during testing. Job complete.

Near Comanche Heights, San Antonio, TX 78233
Colton B.

Colton B.

DRYER LG n/a Customer issue is a low flow error code on dryer. Ran dryer without vent tubing and did not get error code. Cleaned out dryer vent and installed with as few turns as possible. Ran test dry and did not get error code. Unit tested good. Collected SC.

Near El Cielo, Boerne, TX 78006
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Found that the door was not closing correctly. Door hinges are stiff and door seal is not complete. Temperatures good in freezer but slightly warm in fresh food section. I reheated the seal on the fresh food door. Tried adjusting the front leveling as temporary fixes until we receive the parts. Customer explained to me that the installers from Lowe’s flipped the door. It appears they installed it incorrectly and damaged the hinges. The spacing between the freezer and refrigerator door are rubbing on the right side and the fresh food door pops open on its own. I have ordered the parts. Customer also explained that the door was scratched badly on the right side and the Lowe’s installers did a good job of painting it. If the hinges do not fix the issue we might have to order new doors. The doors do not appear to be bent but could have been during shipping and installation. I ordered the parts. ; ordrng 1 2183852 (shim) and 1 2221885 (shim) and 1 225447

Near Meadowland, Universal City, TX 78148
Tommy B.

Tommy B.

WASHER MAYTAG MHW5630HW0 Swapped out struts as previous damper were broken. Unit testing good now with no further issues.

Near Apache Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW0 Complaint is that unit will work intermittently. Tested washer. No stored error codes. Pulled off console. Found roach infestation in unit. Took pictures of unit. Issue caused by infestation. We can not work on unit. Job complete.

Near W César E Chávez Blvd, San Antonio, TX 78237
Douglas H.

Douglas H.

COOKTOP GAS KITCHENAID KCGD506GSS00 Switch harness and spark module were faulty. Replaced both parts to resolve. Upon testing that didn’t resolve the issue. Tested outlet unit plugged into. Found the hot and neutral legs swapped. Recommended to customer to contact an electrician to resolve this issue. Unit is functioning properly. No further issues at this point. Yes to survey and leave behind.

Near Village Dr, Boerne, TX 78006
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL EL88TRRWS03 Customer complaint is that the unit is still leaking from the bottom. Ordering drain grommet.; ordrng 1 W10558247 (DRAIN GROMMET)

Near Parham Ave, San Antonio, TX 78227
Christian G.

Christian G.

RANGE WHIRLPOOL WFG320M0BS3 No one available at Terminal rescheduling to Monday. Holding onto parts.; schdld next appmnt for 3/23 MON !

Near Bandera Rd, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRFC302ESS02 Customer complaint was moisture on the vertical heater mullion. Humidity control was off when I arrived and customer stated that they haven’t messed with any settings. Turned the humid control on per Use and Care guide recommendation. Told customer to call us if issue persists.

Near Roeder St, Boerne, TX 78006
Shawn W.

Shawn W.

WASHER MAYTAG MVWC465HW2 "Received error code F0E2 Oversuds. F2 E1 Stuck Key. F8 E3 overflow condition. F5 E Lid switch fault client had the plug in a energy smart device that when wiggled was causing a hot ground reverse. Ran automatic and manual tests. Washer is fully operational. The outlets are good. I explained to the customer to cease using the old faulty energy smart device. We also went over proper soap levels. He had admitted to using way to much soap. Fully operational, Job complete."

Near FM 2252, San Antonio, TX 78266
Justin  R.

Justin R.

FREEZER WHIRLPOOL WSZ57L18DM03 "Tried heating seal, doesn’t really help issue. Need to order and replace seal. ; ordrng 1 W10574476 (gasket-dor)"

Near FM471, Castroville, TX 78009
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC415EW2 Removed top removed basket removed gearcase installed new gearcase pulley and basket reassembled ran calibration then tested all operations normal.

Near Autumn Acres, Converse, TX 78109
Christian G.

Christian G.

WASHER MAYTAG MVWC465HW2 No one available at terminal. Rescheduling to Monday. Holding ont part.; schdld next appmnt for 3/23 MON !

Near Bandera Rd, San Antonio, TX 78254
Colton B.

Colton B.

DISHWASHER SAMSUNG DW80M2020US Issue was a leaking dishwasher. Adjusted rubber gasket at the bottom of the inner door panel. Watched washer run for 20 minutes with no leaks. Issue appears to be solved.

Near Doeskin Dr, Boerne, TX 78006
Christian G.

Christian G.

WASHER WHIRLPOOL MVWX665DW1 Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found shifter malfunctioning and snapping into place. Ordering new actuator.; ordrng 1 W10913953 (actuator)

Near Mainland Dr, San Antonio, TX 78240
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Issue stated by customer: refrigerator not cooling properly. Found unit blowing around 44 degrees. Opened units vents and found coils full of lint and debris. Cleared vents, unit started blowing at 34 degrees. Unit tests good. Informed customer of survey. Customer paid tax)via check."

Near Sprightly Ln, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MRT311FFFZ00 Frost inside freezer section. Raised freezer door slightly to improve seal. Called techline. Suggest using silicone around edge of liner to improve seal. Sr 77277426304. Ordering silicon. ; ordrng 1 482338 (adhesive)

Near W Huisache Ave, San Antonio, TX 78201
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Last tech found issue with SS. Confirmed that to be a leak in the ss. Replaced drier to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Collected P&L"

Near Red Rock Vista, San Antonio, TX 78250
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC2 Last trip found faulty electronic control and UI. Replaced both to resolve the issue and calibrated the unit. No further issues at this point. Collected labor. CRP the parts

Near Pomona Park, San Antonio, TX 78249
Douglas H.

Douglas H.

REFRIGERATOR IKEA IX6HHEXDSM03 Last trip found faulty controls. Replaced both to resolve the issues. No further issues at this point. Yes to survey and leave behind.

Near Sage Hollow, San Antonio, TX 78249
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Last trip found faulty transformer and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Unit is still under warranty.

Near Orsinger Ln, San Antonio, TX 78230
Tommy B.

Tommy B.

REFRIGERATOR SAMSUNG RF263TEAESG "Issue with parts, parts team helping assist with location of ordered components.; schdld next appmnt for 3/27 FRI !"

Near Summit Cir, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

WASHER AMANA NTW4750YQ1 Checked washer found actuator not switching from agitate to spin ordering new actuator to resolve issue. Collected all fees. No balance due on return. Customer request 8am appointment ; ordrng 1 WPW10006355 (actuator)

Near Southcross Ranch Rd, San Antonio, TX 78222
Richard G.

Richard G.

VENTHOODS UNKNOWN UXT4030ADS2 Customer complaint is that the fan is not running. Found the fan operational but very slow. Replaced fan. Toro and unit is now operating as designed. Tested to complete. Unit is good to go.

Near Pipers Field St, San Antonio, TX 78251
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Customer stated that they turned on the unit yesterday. Residence is not a full-time residence and they only stay during temporary times. Ran diagnostics and unit passed all tests. The icemaker is making ice currently and there are no further issues at this time.

Near Boot Ranch Cir, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW7000DW0 Replaced control board and ui on washer ran calibration no issues all pass. Necked for error codes none found. Job complete.

Near E Trail, Pleasanton, TX 78064
Steven G.

Steven G.

WASHER WHIRLPOOL WTW7500GC2 "Checked washer found touchpad not responding, ordered touchpad and control just to be safe; ordrng 1 W11040850 (CONTROL ) and 1 W11043822 (CONSOLE )"

Near Shepherds Ranch, Bulverde, TX 78163
Christian G.

Christian G.

DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer tripping breaker. Previously replaced heating element(t.stock) replaced wiring harness and control. Unit still tripped breaker. Found unit had shorted new heating element. Reordering element .; ordrng 1 279838 (element,heater), used 1 279838 (ELEMENT) from stock"

Near Victory Row, San Antonio, TX 78254
Tommy B.

Tommy B.

RANGE MAYTAG MER8700DS1 Wiring harness does not match again and will need to be submitted to parts team research for research again.; saved tckt

Near Hampton Way, Boerne, TX 78006
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found evaporator is good frost pattern, found suction line to compressor icing up, compressor doesn’t sound right ordering compressor also; ordrng 1 W11189855 (COMPRESSOR )"

Near Encinitas, Bulverde, TX 78163
Steven G.

Steven G.

ICEMAKER (STANDA KITCHEN AID KUID508ESS1 "Checked ice maker found unit out of freon, replaced bad Evaporator and compressor, vacuumed and charged unit everything checks out ok."

Near Terrabianca, San Antonio, TX 78258
Colton B.

Colton B.

WASHER WHIRLPOOL WTW7500GC2 "Issue was a grinding noise from washer. Found coins under the agitator that were contributing to the noise. Removed coins and now unit runs quieter, but there’s still some grinding noise durning spin. Issue believed to be the gearcase starting to go bad. Ordering new gearcase and rescheduling for Tuesday. ; ordrng 1 W10811956 (drum assy)"

Near Orchid Trail, Boerne, TX 78006
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced door panel, did not see any scratches or dents. Went over survey with customer."

Near Hanging Branch, , TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced control board. Tested to complete. Unit is good to go.

Near SW Loop 410, San Antonio, TX 78245
Christian G.

Christian G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: console would reset when unit was baking or when warm air from oven would vent up. Replaced console and wiring harness. Unit tests good. Informed customer of survey.

Near Dusty Boots Rd, San Antonio, TX 78254
Colton B.

Colton B.

WASHER WHIRLPOOL WFW6620HC0 Issue was a UI console that intermittently would die. Replaced UI console. Unit tested good.

Near Flying W Trail, Helotes, TX 78023
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL AFD2535DEW Issue is no ice production. Finding issue to be a bad ice maker. Ordering new ice maker to resolve issue.; ordrng 1 W10884390 (icemaker)

Near Paisano Pass, San Antonio, TX 78255
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Found unit to have a bad fuse, replaced with truck stock. Unit is heating and working as designed. Collected 228.94. ; used 1 WPW10638608 (FUSE) from stock"

Near Abadeer Trail, San Antonio, TX 78253
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF520PADM7 Issue stated by customer: dishwasher had stopped running randomly. Customer found circuit breaker had tripped. When he turned the breaker back on the dishwasher had sparked at junction box. Found ground wires had came loose and made arced on metal. Cut and cleaned wires and re installed. Unit tested good. Informed customer of survey.

Near Stagwood Pass, San Antonio, TX 78254
Steven G.

Steven G.

RANGE MAYTAG MER6600FZ2 "Checked range after checking temp found right side of cabinet getting hot, took side panel of and made sure installation was in place which it was, talked to tech line and advised me that this normal operation"

Near Mill Pond St, San Antonio, TX 78230
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found assembly broken ordered while refrigerator was running could not hear any noises, everything was sounding normal, will go over unit again when I come back to install part; ordrng 1 W11183656 (ASSEMBLY )"

Near Adkins, TX 78101
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WGE745C0FS01 Checked range found 120 volts coming into range bolts needed is 240 spoke to customer about proper voltage. Spoke to customer about getting electrician out to resolve issue. Job complete.

Near Von Ormy, TX
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH31017HB2 "Customer complaint is that the microwave just stopped working. Found the top interlock pushed in and the bottom interlock came off. Will need interlock. Repaired existing interlock so customer can use microwave, ordering replacement.; ordrng 1 W11244494 (interlock)"

Near Marbach Oaks, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DC4 Washer lid is cracked near hinge. Replaced lid. No further issues. Tested to complete.

Near Skip Jack, San Antonio, TX 78242
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Customer complaint of washer nonresponsive no lights no function. Unplug the washer waited a few seconds plug it back in lights to control board and panel came on canceled function tested unit no error codes found. Started normal wash cycle watched units performance through first few minutes of agitating with wash setting no issues found. Issue resolved

Near Paloma St, Corpus Christi, TX 78412
Adam H.

Adam H.

WASHER MAYTAG MHWE201YW00 Inspection of unit comes back with error code for drain pump as well as miscommunication between control and UI. Replaced both control and interface as well as drain pump to resolve issue. Job will require authorization. Job will require two technicians it is a stacked unit and small space; rqstng P&A on 1 W10130913 (pump) and 1 W10359218 (console) and 1 W10373842 (cntrl-elec)

Near Rosalie Blvd, Corpus Christi, TX 78416
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW3 Install components calibrated unit ran verification cycle issues resolved. Customer is Spanish-speaking only after trying to get customer to sign tablet three or four times customer never came back to door left home.

Near Devon Dr, Corpus Christi, TX 78415
Uriah B.

Uriah B.

WASHER WHIRLPOOL MVWC465HW2 Inlet valve not letting water in. Needs inlet valve. Belt is squeaky at initial spin. Needs belt and pulley.Leslie to see about policy adjust to at least cover parts.Belt. W11239857Splutch. W10721967Val. W11210459; ordrng 1 W10721967 (drive pulley) and 1 W11210459 (valve) and 1 W11239857 (belt)

Near Kentwood Dr, Blacksburg, VA 24060
Chris S.

Chris S.

RANGE WHIRLPOOL WFE320M0ES2 The control is getting voltage but isn’t working. There is an f9 error code. ; ordrng 1 W11122560 (cntrl-elec)

Near Justus Mill Dr, Wytheville, VA 24382
Adam H.

Adam H.

OVEN KITCHENAID KOCE507ESS09 Inspection of unit shows microswitch not always being depressed fully which in turn is causing the microwave not to run every time. Replace interlock harness and switch to resolve issue. Job should be double labor it is a built-in oven. Also requesting helper; ordrng 4 461967848881 (switch)s and 1 W10358241 (interlock)

Near W Deberry Ave, Aransas Pass, TX 78336
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 Inspection of unit shows large amount of frost growing on back bottom wall of freezer compartment also air baffle into fridge compartment has large amount of frost growing over as well. Replace evaporator harness fan motor air baffle and control to resolve issue.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11026013 (contrl-box) and 1 W11162983 (diffuser)

Near FM796, Sinton, TX 78387
Uriah B.

Uriah B.

DRYER WHIRLPOOL MEDB835DW4 Motor working hard and causing vibration minutes int the cycle. ; ordrng 1 W11126010 (motor-drve)

Near Jordan Cir, Roanoke, VA 24012
Uriah B.

Uriah B.

LAUNDRY MAYTAG MVWB765FW3 Unable to reproduce noise wheel in home. Cx to try to record woh phone and call back if problem persists. Adjusted right front leg to try to level unit better. ; used 1 WP8567668 (TIE) from stock

Near Minnie Bell Ln, Vinton, VA 24179
Uriah B.

Uriah B.

DRYER MAYTAG MEDC215EW1 "Roller shaft. WPW10359270. Needs roller shaft. ; ordrng 1 WPW10359270 (roller shaft,support)"

Near Windsor Rd, Roanoke, VA 24018
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED4815EW1 Belt snapped. Needed repair kit. All checks ok after replace. ; ordrng 1 4392065 (dryer repair kit)

Near Brahma Rd, Cave Spring, VA 24018
Chris S.

Chris S.

WASHER WHIRLPOOL WTW5000DW3 "Ther is an F7E5 error code indicating the shift actuator is failing. We will order and replace the actuator. I replaced the actuator and checked operation. There was still no operation. I found a break in the j2 pin 2 connector wire. We will replace the wire harness. ; ordrng 1 W11255099 (WIRE HARNESS ), used 1 W10913953 (ACTUATOR) from stock"

Near Connors Ct, Salem, VA 24153
Chris S.

Chris S.

WASHER WHIRLPOOL WTW7040DW0 The drain pump is pumping very slowly causing the water level sensor to throw error code F3E1 ; ordrng 1 WPW10581874 (pump-water)

Near Pinewood Ln, Troutville, VA 24175
Chris S.

Chris S.

REFRIGERATOR LG LFX28978ST00 The compressor is very loud and would need to be replaced. Customer won’t have it repaired.

Near Southview Terrace, Christiansburg, VA 24073
Doug M.

Doug M.

XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Inspected unit for low water pressure tested incoming supply checked ok,performed service diagnostics found line heater not turn on allowing line to form ice,turned on heat,customer to monitor,customer does have extended warranty,informed customer if this does not correct issue she will have to contact extended warranty company fo proper dispatch"

Near Creekwood Dr, Jacksonville, AR 72076
Doug M.

Doug M.

RANGE WHIRLPOOL WFE320M0ES2 "Replaced oven control and oven sensor due to short not allowing unit to heat correctly,tested unit operation checks ok"

Near Green Mountain Cir, Little Rock, AR 72211
Richard G.

Richard G.

DISHWASHER MAYTAG MDBH979SAB0 "Eplaced control board, control panel, and sensor. Tested to complete. Unit is good to go. Service call/diagnosis were covered previous trip. Parts are covered. Collected labor."

Near Hill Top Dr, Pipe Creek, TX 78063
Richard G.

Richard G.

WASHER MAYTAG MVWB835DW4 Entered diagnostics and found error codes F6E3 and F6E2 ACU and UI errors. F2E1 UI stuck button. Replaced control and console. Tested to complete. Unit is good to go.

Near Harbour Way, Lakehills, TX 78063
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced both controls. Tested to complete. Unit is good to go.

Near Big Bend Path, Castroville, TX 78009
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Checked refrigerator found unit not cooling, found bad control board, replaced control checked operation unit working at this time ; used 1 WPW10503278 (CONTROL) from stock"

Near Timberlane Dr, San Antonio, TX 78218
Richard G.

Richard G.

OVEN ELECTRIC (D KITCHENAID KOSC504ESS01 "Replaced trim, vent and screws. Unit is good to go."

Near Laurel Branch, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MHW6630HW0 "Customer complaint is that the unit is leaking. Entered diagnostics and found error codes F0E2 oversuds, F8E1 valve failure. Ran automatic test and did not see any obvious leaking. Ordering valves. Customer is going to monitor and try to pinpoint exact leak location while waiting for the valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"

Near Lambshead Draw, San Antonio, TX 78245
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found food freezing in refrigerator section, found bad damper control, replaced damper checked operation unit working normal now ; used 1 W10196393 (CONTROL ) from stock"

Near Oakwell Farms Pkwy, San Antonio, TX 78218
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced auger motor. Tested unit, auger motor hums but still fails to turn. Called techline for assistance. Found wiring harness to be broken between the control and the cabinet at the wire connecting to the auger. Ordering wiring harness.; ordrng 1 W11396386 (WIRING HARNESS)"

Near Jay Williams St, San Antonio, TX 78237
Steven G.

Steven G.

WASHER ROPER RTW4516FW2 "Checked washer found unit not getting hot water, replaced bad water valve checked operation unit working normal now"

Near Sumner Dr, San Antonio, TX 78209
Richard G.

Richard G.

RANGE WHIRLPOOL WFC150M0EW3 "Customer complaint is that the burners on the stovetop will overheat when on a low setting and the oven will also overheat in some areas and others it will not heat well at all. Entered diagnostics and found no error codes. Unit has thermal limiters on the burners. Ordering infinite switches, control panel, and bake element.; ordrng 1 W11122557 (cntrl-elec) and 1 W11182108 (elmnt-bake) and 2 WP3148953 (switch-inf)s and 2 WP3149404 (switch-inf)s"

Near San Antonio, TX 78253
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked refrigerator customer complaint is smelled smoke inside refrigerator removed and checked fans and motors, found installation had fallen on defrost element and smoked cleaned installation checked operation unit is working normal now"

Near Barton Rock Ln, San Antonio, TX 78239
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED6620HC1 Removed top front and drum replaced UI and control board then replaced cutoff kit and thermistor and ran diagnostics completed all steps and ran test found cycles longer heating to 165 at exhaust. All operations normal.

Near Comanche Heights, San Antonio, TX 78233
Richard G.

Richard G.

DRYER MAYTAG MEDB765FW0 Replaced control but still receiving power failure. Ordering harness and UI .; ordrng 1 W10907915 (harns-wire) and 1 W11089306 (overlay)

Near Spettle Rd, Lakehills, TX 78063
Steven G.

Steven G.

RANGE WHIRLPOOL WFC150M0EW3 "Checked range found upper burners working but oven is not, checked and found bake element not getting 220 volts replaced bad control board checked operation unit is working normal now"

Near Dusty Crossing, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5000DW3 Removed top removed old basket replaced gearcase dampers and basket install new washplate calibrated and tested all operations normal.

Near Hickory Shadow, Elmendorf, TX 78112
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Removed cabinet replaced cabinet replaced turntable ring drive and turntable tested all operations normal.

Near I-35, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC565FW2 "Checked unit no errors all components are working, called tech line they are closed,for training for next 2 hours. Called Trade Partners spoke to Carly SR number 7727065623 let them know that unit is performing as designed and no repair is needed customer wants unit exchanged advised her that this is not my decision and unit is working as designed."

Near County Rd 308, Floresville, TX 78114
Steven G.

Steven G.

DISHWASHER MAYTAG MDB7749AWQ2 "Checked dishwasher unit was dead, replaced BIMETAL after replacing air baffle unit still leaking water at left corner ; ordrng 1 8534952 (accumulator assy), used 1 W10258275 (BI-METAL) from stock"

Near Petry Dr, Kirby, TX 78219
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced damper control due to it opening found frost build up at evap. Defrosted evap no further issues found. Ran diagnostics test no error codes found during testing. Job complete.

Near Walton Ave, San Antonio, TX 78225

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