We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is not drying the dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and unit is operating as designed. Heater is functioning properly. Went over tips to assist with drying. Customer states that the rinseaid has not gone down at all and there are a lot of water spots being left on the dishes. Ordering dispenser.; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Replaced tubing and checked for leaks. All good. Attempted to replace roller. Roller broke when the weight of the refrigerator was put on it. Will need to replace roller again.; ordrng 1 WPW10304659 (Roller) and 1 WP2179826 (Rivet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
Customer complaint is that the light is still flickering when the door is first opened. Verified issue. Re ordering lights.; ordrng 1 WPW10515057 (Led module) and 1 WPW10515058 (Led module)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Richard G.
Job Details: 06/17/2021
"Replaced valve and igniter. Correct burner tube was ordered. Wrong burner tube was sent. Incorrect part number on packaging, and incorrect part. Need correct burner tube.; ordrng 1 WP8054078 (Broiler burner tube)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near San Antonio, TX 78228
Richard G.
Job Details: 06/17/2021
Replaced auger motor. Unit still not dispensing ice. Determined bad wiring under refrigerator. Customer is not going to proceed with any more repairs. Replaced old auger motor. Did not collect additional labor or parts cost.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Jim G.
Job Details: 06/17/2021
Replaced faulty actuator as a precaution. Issue resolved.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Installed Control board and bulb. Tested after components were installed, counter top light functions have been restored. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that washer is tearing up her clothes. Showed examples of towels that were torn. She also said clothes were not getting clean, and showed examples. Washer operating as designed, but changed out agitator, in case it had a snag in the plastic that was tearing her clothes. Advised customer on new ways washer works, but did not convince her to change her opinion."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/17/2021
"Inspected unit, tested for temperature. Unit is not going into proper temperature ranges during drying cycle. Unit is falling way below normal drying temperatures. Also unit has issues with motor and fan as they do not turn smoothly as well as rollers, can feel a lot of resistance when trying to turn drum. Will need to replace rollers shafts, motor, blower fan, and thermostats to resolve issues.; ordrng 1 W10396038 (motor-drve) and 1 W10547287 (idler pulley) and 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 1 8577274 (thermister) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10349492 (blower wheel) and 1 8544362 (housing) and 1 80047 (repair-dyr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Corpus Christi, TX 78414
Jim
Job Details: 06/17/2021
Install door. Ensure no leaks where air might get in. None found.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Inspected unit, no codes pulled. Tested components, water valves working properly as well as agitate and spin. Recalibrated unit and ran test cycle, unit went through test cycle without issue. Unit running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Corpus Christi, TX 78415
Jim
Job Details: 06/17/2021
"Customer states that refrigerator is not cooling. Ran diagnostics , no faults. Call TechLine,spoke to Kathy (SR7731029395). After resistance testing on compressor, determine that compressor is bad. Recommend replacing compressor and filter dryer. Please reschedule when parts arrive. Requires authorization from Lowes.; rqstng P&A on 1 W10507884 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78413
John L.
Job Details: 06/17/2021
"Install components, re-calibrated and tested unit. Unit has regained all functions, and no noises be made by unit. Issue has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Inspected unit, F8E1 long fill. Replaced valves, recalibrated and tested unit. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC0
Near Corpus Christi, TX 78411
John L.
Job Details: 06/17/2021
"Installed components, tested unit after installation. Unit is functioning normally and issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Premont, TX 78375
Adam
Job Details: 06/17/2021
Install components calibrated unit also tried to level unit to the best of my abilities. Unit is drastically better theres still a small shake but very acceptable. Issue resolved
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for long film no fill. Opening supply line shows water valve clogged with sediment/mud. Replaced water valve to resolve issue; ordrng 1 W11101906 (valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 06/17/2021
Inspection of unit shows error code for motor fault. Service plan relating to this issue coming back as bad actuator. Replace actuator to resolve issue.; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new control, preheated the oven and tested the top elements, the appliance is working normal"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Portland, TX 78374
Michael
Job Details: 06/17/2021
"Installed new LED power supply, it didnt solve the issue. Called and spoke with Bruce at whirlpool tech line SR7731029201, tested the voltage to the switches, 120 VAC which is good tested at the power supply, not getter 120 VAC, he said the control is good and that it would be a loose or pinch wire in harness, couldnt find any, said to order the harness, ordered harness, please reschedule the customer when the part comes in. ; ordrng 1 W10898829 (HV Harness)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Aransas Pass, TX 78336
Michael
Job Details: 06/17/2021
"The washer wasnt locking or washing at times per customer. F8E1 no fill/ long fill error code, cleared error code and tested the lid lock, its working normal, tested the inlet valve, cold side doesnt have good water pressure, turned the water off and it had sand build up, on a water well. Cleaned it out and put a gasket with a screen on it that the customer had, inlet valve has good water pressure on both sides. Looked underneath and found the actuator had popped out of the slider, put it back in place, needs to be replaced, tried to calibrate and it wouldnt allow me to but I was able to run a quick wash diagnostics test, complete with no issues. Ordered the actuator and the control. No ETA on the actuator, please reschedule when all the parts come in ; ordrng 1 W10913953 (Actuator) and 1 W11498797 (Comtrol)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockport, TX 78382
Michael
Job Details: 06/17/2021
"On arrival the customer had a wash cycle that was at the spin cycle, I neared the drain pump come on but it never spun and completed. I looked underneath and found the actuator weve been having issues with had popped out of the splutch. Unplugged the appliance removed it and installed a new actuator, plugged the appliance in and ran a drain and spin on the clothes inside the appliance, when it completed I removed the clothes and calibrated the appliance, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that there is frost in freezer. Found issue to be seal was not making good seal remolded seal everything working as designed. yes to survey
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Schertz, TX 78108
Chris S.
Job Details: 06/16/2021
Customer stated that dishwasher was still not washing dishes properly. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Goliad, TX 77963
Michael
Job Details: 06/16/2021
"Not starting the wash cycle per customer. F8E1 long fill error code, cleared error code and tested the inlet valve, good pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, no kinks in the pressure hose. Started a wash cycle for the customer, the appliance is working normal."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77905
Michael
Job Details: 06/16/2021
"Customer said the timer is still traveling to the next off setting after it shuts off on the pre settings side. Called and spoke with Robert at whirlpool tech line SR7731019384. He this is normal for this model, the appliance is working normal"
We serviced a
AMANA RANGE
Model ACR4303MFB
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
Inspection of unit shows Main harness fried at terminal block. Replace harness to resolve issue; ordrng 1 W11134841 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Corpus Christi, TX 78411
Adam
Job Details: 06/16/2021
"Dryer door is limp and almost nonresponsive replace springs and latch to resolve issue; ordrng 1 3389441 (sub 279570) and 2 3387565 (spring,door)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/16/2021
Inspection of unit shows no error codes and will operate as designed but right hand friction pad has split and fallen off. Replace pad to resolve issue.; ordrng 2 8268961 (pad)s
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Victoria, TX 77901
Michael
Job Details: 06/16/2021
"Used the touch up paint on the visible chips, no further issues"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near Corpus Christi, TX 78414
Adam
Job Details: 06/16/2021
Used dryer kit to install parts that were failing or had gone bad. Namely idler pulley. Tested unit issue resolved
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near Victoria, TX 77901
Michael
Job Details: 06/16/2021
"Installed the console, its still not responding, didnt leave the new console in place, all the connections are good, this is going to be a main control issue. The customer wants me to go ahead and order the control, ordered the control and rescheduled the customer. schdld next appmnt for 6/18 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Mathis, TX 78368
Jim
Job Details: 06/16/2021
"Customer states that washer will not power up. Attempt power up- no result. Check outlet for 120v. Outlet good. Check board at power cord connection to board, power is grounding out (110v to ground from L1). Contact TechLine and speak to Drew (SR7731020318). Drew determined that plug has a floating neutral, and that must be fixed before any further troubleshooting can occur."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78417
John L.
Job Details: 06/16/2021
"Inspected unit, issues with actuator. Im of actuator is slipping out of shifter, will need to replace actuator to resolve issue. ; ordrng 1 W10815026 (actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
John L.
Job Details: 06/16/2021
"Install components, recalibrated you that after installation. Unit has regained functions and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 06/16/2021
"Inspected unit, found issue to be with icemaker. Icemaker has stopped functioning, tested icemaker. Icemaker is getting power but is not turning, will need to replace icemaker to resolve issue.; ordrng 1 W10300024 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Rockport, TX 78382
John L.
Job Details: 06/16/2021
F1E0 internal board failure; ordrng 1 W11342871 (Control)
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Corpus Christi, TX 78409
John L.
Job Details: 06/16/2021
"Checked out unit, unit has F1E0 internal board failure. Replaced board and issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Skidmore, TX 78389
Jim
Job Details: 06/16/2021
"Customer states that washer is not spinning clothes properly. Check codes: F7E6 (motor fault). Check shifter for engagement, shifter disengaged. Re-engage shifter, explaining to the customer that it may pop loose again. Recommend replacing the shifter. Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Shifter)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW12
Near Victoria, TX 77904
Jim
Job Details: 06/16/2021
See previous job 23900. Parts ordered on it.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/16/2021
Tested unit. Noise coming from evap fan. Rubber bushing behind fan is worn. Need new rubber bushing. ; ordrng 1 2264462 (Grommet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit stopped making ice. Verified faulty icemaker. Ordering icemaker and harness.; ordrng 1 WPW10300024 (Icemaker) and 1 W10884720 (Icemaker harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Sebastian
Job Details: 06/16/2021
Changed out wire harness tested unit and it is working as it should customer explained to me that theyve been having a lot of rumbling issues I was unable to reproduce the issue although I mentioned to them if they can get it on video I will order the shocks and if they Are still having the same problem by the time the part comes in I will be able to verify an error codes and hopefully the customer will have a video of it rumbling and shaking; ordrng 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near San Antonio, TX 78250
Sebastian
Job Details: 06/16/2021
Found that heating element is broken must replace heating element all other safeties are testing good; ordrng 1 WP3387747 (Element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/16/2021
"Our customer is experiencing a leak of water mostly on the right front side but at times on the left side. I found that there was ice build up on the drain pan. As well the pan is bowed exactly like the picture on Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator. Section 2. The pan kit would definitely need to be replaced. It is not sitting flat. I removed the back panel and there is no evidence of draining into the lower pan for awhile. However, there is a considerable amount of rusted water on the bottom below the drain entry point. It is draining outside the drain hose not inside the drain hose. Rust is forming on the top of the cabinet around the drain line area. After defrosting the ice build up I ran weed eater wire up through the drain and it went a considerably long way but not out the drain so it is bypassing the drain system. I called Senior Technician Andrew at Whirlpool and reported my findings for the leak. He explained that the drain line likely cut and shifted. He has deemed this unrepairable. SR #7731022266. Our customer also has a LED module on the front left top of the RC that has gone bad. We will not move forward with that repair because of the unrepairable situation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Helotes, TX 78023
Sebastian
Job Details: 06/16/2021
"#2580 UI WPW10677119 276.51, harness W11170612 68.61, labor 132.75 Found that the UI harness is shorted out confirmed with tech line tech line would like me to replace the UI and a harness to ensure proper repair customer also had a broken icemaker assembly down at the bottom found that the shoot had a broken piece on it which didnt allow you to hook up the rod drilled a small hole into the shoot where I could hook up the rod and bent the rod down so that it does not fall out appears to be working as it should after this repair gave customer a quote for labor harness and UI Customer to call us back and see if they would like to proceed with repair collected priority service fee today; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10677119 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cibolo, TX 78108
Zachary
Job Details: 06/16/2021
"Replaced strike. Calibrated and tested washer, found no issues or error codes. Washer is working as designed. Educated customer on how to load washer and soap usage, and how to increase the longevity of washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
Our customers unit is filling and draining but is not washing. Ran diagnostics service cycle and revealed error codes F4E3 Wash Motor and F6E4 Inlet Water float switch open. This unit needs a new sump and motor. I changed it out. I recommended not using the Lemi-Shine boosters or cleaners. They damage dishwashers. I advised against boosters and recommended Affresh for cleaning. Unit is now fully operational. Whirlpool covered the parts for this repair authorization WWZYZ00FP1.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Schertz, TX 78154
Zachary
Job Details: 06/16/2021
Checked washer found that screech from triac had been fixed when 08 replaced control board. Found washer making different noise. Pulled basket out since I didnt find any oil coming from gearcase. Ran gearcase with basket removed and determined it is in early stage of going bad. Ordering gearcase and necessary components to resolve issue. Gearcase is OOS and will need to be scheduled when part is available.; ordrng 1 W11035747 (Gearcase) and 1 W10721967 (Splutch assembly) and 1 W10913953 (Actuator) and 1 W10866250 (Capacitor)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS06
Near Cibolo, TX 78108
Zachary
Job Details: 06/16/2021
Checked OTR MW and found light will panel from dim to full but when selected to turn off light will not turn off. Checked found no error codes. Ordering control board to resolve issue. Part is OOS will need to be scheduled when part is available.; ordrng 1 W10892389 (Microcomputer)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Windcrest, TX 78239
Zachary
Job Details: 06/16/2021
"Replaced oven seal, range is now working as designed. Tested and found no issues or error codes."
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 06/16/2021
Unit is making screeching noise is verified oil in gear case rebuilding gear case and suspension as the unit is very wobbly as well even with no load in it ordering motor as I have found that the motor contributing to the noises as well setting for the 30th; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10623547 (Motor) and 1 W11130362 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit is not dispensing ice. Replaced auger motor. Unit is still not dispensing ice. Found issue is inside the refrigerator door and the door will need to be replaced. Also ordering ui.; ordrng 1 W11254954 (Left refrigerator door) and 1 W11330486 (Ui panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78233
Zachary
Job Details: 06/16/2021
"Checked washer found faulty actuator with arm popped off. Replaced actuator, calibrated and tested washer no issues or error codes found. Educated customer on proper wash procedure and how to receive more longevity of unit. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWVM01
Near San Antonio, TX 78209
Jesus C.
Job Details: 06/16/2021
Customer canceled appointment.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near San Antonio, TX 78212
Jesus C.
Job Details: 06/16/2021
Customer canceled service
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near San Antonio, TX 78261
Zachary
Job Details: 06/16/2021
"Checked dishwasher found ding in top right of front panel, see photos. Replaced front panel. Product was in 30 day cosmetic warranty. Pictures of new panel are attached as well. Tested dishwasher, no issues or error codes found. Dishwasher is now looking and working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78259
Zachary
Job Details: 06/16/2021
"Checked refrigerator, customer complaint was that a lot of ice build up accumulated in chest freezer. Customer had already cleared most of ice and it looks like freezer was not closed all the way and warm humid air entered and caused an ice build up. I cleared any residual ice build up and steamed door switch since it was getting stuck due to some ice build up inside switch. Checked seal and door closing all checked good. Tested diagnostics found no issues or error codes. Refrigerator is working as designed. Also, educated customer on good maintenance and how to create longevity of refrigerator, along with emailing her the Owners manual."
We serviced a
KITCHEN AID RANGE
Model KGRS505X
Near San Antonio, TX 78212
Jesus C.
Job Details: 06/16/2021
Tested unit. Igniter for lower oven bad. Installed new igniter. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78258
Sebastian
Job Details: 06/16/2021
Replace the harness assembly after melting out entire evaporator unit good to go
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the control panel is not working. Found the control panel working properly except when trying to bake on upper oven. Control panel is not responding on that button. Will need to order control panel.; ordrng 1 W11087457 (Console)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Jim G.
Job Details: 06/16/2021
Replaced icemaker. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Sebastian
Job Details: 06/16/2021
Assisted 08 unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/16/2021
Tested unit. Found evap fan is bad. Need new Evap fan. Collected service fee. Gave estimate for repairs. 150 labor. ; ordrng 1 W10822580
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/16/2021
Customer stated the power button doesnt work properly. Confirmed this. After entering diagnostics it woke up and became functional. Ordering the console to fully resolve the issue. ; ordrng 1 W11319991 (cntrl-elec)
We serviced a
GLADIATOR REFRIGERATOR
Model GAFZ21XXRK02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/16/2021
Unit sounds okay now. Will reassess on return visit for other refrigerator.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
"I replaced the door latch by removing the panel underneath the microwave. I turned power back in and the constant light turned off. I set the clock, then preheated the oven to 350 degrees F. Unit is now fully functional."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
"I replaced the burner with the electrode as well as the cap. It seemed to improve it somewhat but not enough. I spoke with Chris, Senior Technician at Whirlpool and he instructed me to change out the orifice holder. Im ordering a cooktop as a contingency. It could be causing a grounding issue. Parts ordered.; ordrng 1 W11197500 (Orifice holder left front) and 1 W11032119 (Cook top)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/16/2021
"Our customer has the same problems that were addressed in the previous visits with the other technician as well as Tech Line assistance. Our customer has ice that randomly falls out of the ice chute. This cannot be repair per Whirlpool Tech Line and this is covered in the previous Technicians notes. Our customer is also having problems with ice build up under the damper and milk and eggs being frozen. I spoke with Adrian at Whirlpool Tech Line. I explained the situation and he informed me that indeed the ice chute is designed to open occasionally to release trapped ice this is by design. Advised that our customer hold the container under the door after pad has been disengaged for three seconds. As far as the damper icing over and the frozen items, he suggested ensuring that no tall items are placed on the top shelf especially not milk. This unit is designed to put taller items on the door shelves. SR#7731017615. The only reference to this use condition in the owners manual is on page 7. Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the refrigerator compartment through vents near the top refrigerator shelf. As a result, the top shelf can be slightly colder than lower shelves. Used zip tie WPW10339879 to secure water line. I explained this to our customer. This is their second unit and they would like a different model. I explained that I would document everything with the Senior Technician and Whirlpool so they could advocate for themselves with Whirlpool since they are not pleased with the design. I did not charge a service fee on this because our customer is very upset about put the design. Whirlpool told them that they would cover the service fee but the authorization came in as a PL1. I did my best to explain to our customer how to work with the design of the refrigerator and acknowledged that Whirlpool should be providing more guidance on this in the user manual. She became upset so put me on the phone with her daughter. I explained the guidance from the Whirlpool Senior Technician and was able to get a little further. ; used 1 WPW10339879 (Zip Tie) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMB01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/16/2021
"Issue is a no cool refrigerator. Compressor not coming on. Found light blinking 3 times on inverter, indicating a bad inverter. Ordering new inverter and returning. Customer inquiring about expedited part. Talked with DS who said we could do it. Will expedite part and call customer when it arrives. ; ordrng 1 W10629033 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXEWFYQ01
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/16/2021
Tested unit. Noise coming from evap fan. Rubber bushing behind fan is worn. Need new rubber bushing. ; ordrng 1 2264462 (Grommet)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/16/2021
"Issue was unit not finishing cycle. Found F9E1 error code on unit. Found debris blocking drain on bottom of tub. Removed debris, unit now drains fine. All other functions testing good. Collected SC fee and labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78232
Sebastian
Job Details: 06/16/2021
4259 gate code Found that the water filter was just bad showed customer how to bypass it and recommended getting another water filter if they change the water filter and begin to have low water pressure again to give us a call so that we may service the housing Install and instruct
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/16/2021
Tested dryer. Noise during startup. Sanded rollers. Noise is gone. No further issues. Tested to complete.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 06/16/2021
A riveter is needed. Per customer request I will return once all parts can be repaired. ; schdld next appmnt for 6/30 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 06/16/2021
Replaced fault light module and installed side adapter kit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Colton B.
Job Details: 06/16/2021
Issue is that refrigerator section is still frosting on left side wall. Called techline again (SR: 7730857519) who suggested bumping up the temperature in the freezer and replacing the refrigerator evaporator cover. Adjusted temperature and ordering new Evap cover. Will call customer when it gets in. ; ordrng 1 WPW10387382 (Scroll Cvr.)
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/16/2021
This units tub has a leak in it. Picture included. Completing the repair would require a new basket. This is to cost prohibitive. Nothing additional charged to our customer. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78217
Sebastian
Job Details: 06/16/2021
Found that unit strike was broken control most likely not needed as you cannot start spin without locking the top first impossible to lock top in this condition strike that was delivered was defective and broken already which mightve caused the initial confusion. Reported to office that part needed was available and customer is upset about having to wait any longer and taking a day off customer to call the office to arrange possibly trying to get a job done today if not I explain to the office that I would take it early in the morning tomorrow. Requesting strike from the warehouse putting on order just in case as well; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78254
Richard G.
Job Details: 06/16/2021
"Customer complaint is that the unit is not cooling in either section. Found compressor not running. Replaced start device. Unit began cooling. Screw is missing from one of the handles, ordering handle.; ordrng 1 W11163764 (Handle)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 06/16/2021
"Customer complaint is that the ran the clean washer cycle and the unit stopped working and was full of water. They removed as much as they could with buckets, the washer then drained itself. Says they tried to run a small load afterwards and the unit was making a loud noise like something was stuck. Entered diagnostics and found error codes F1E2 motor drive module over voltage, F8E6 water hazard and F9E1 drain pump system problem. Ran unit through diagnostics cycle after clearing codes, and everything seemed to be working normally. Ordering motor parts, control, and drain pump.; ordrng 1 W11419171 (Control board) and 1 W11396717 (Drain pump) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/16/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78245
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit is no longer washing dishes. Verified issue. Replaced pump and motor assembly. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL VENT HOOD
Model UTX3030ADB2
Near San Antonio, TX 78245
Richard G.
Job Details: 06/16/2021
Customer complaint is that the unit is not powering on. Verified issue. No power at outlet. Found breaker turned off to unit. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS4
Near San Antonio, TX 78245
Jesus C.
Job Details: 06/16/2021
Customer complaint is unit not venting properly. Tested unit. Blower is good. Good airflow out of top of microwave. Good suction from underneath. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near San Antonio, TX 78230
Jim G.
Job Details: 06/16/2021
Installed fasteners. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Colton B.
Job Details: 06/16/2021
"Issue was a broken dispenser. Replaced dispenser, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near San Antonio, TX 78239
Chris S.
Job Details: 06/16/2021
Customer stated that washer started working and wanted me to check everything just in case. Tested unit everything working properly and didnt get any error codes.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/16/2021
Customer complaint is that the broil is staying on during bake and burning the food. Opened oven when I arrived and broil element was on while oven was off. Entered diagnostics and found error F6E1 oven over temp when heating. Ohm out control and sensor. Sensor testing good but control testing bad. Recommended replacement of the control. Customer is going to look at new ranges. Collected service call fee.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/16/2021
Upon arrival found that the wrong part for the motor was sent. Reordering motor. Part not readily available. ; ordrng 1 W11026785 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/16/2021
"Previous tech found faulty gearcase, motor and hub. Replaced all parts to resolve the issue. Calibrated unit. Ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Helotes, TX 78023
Douglas H.
Job Details: 06/16/2021
"Unit not making ice. Finding on/off light blinking when powered up. This indicates open/shorted bin thermistor. Ohmed thermistor to find that thermistor is way under range, should be around 2.5k ohms getting .51k ohms. Quoted 169.22 p&l plus tax 287.21 total (sc, p&l) collected sc. customer wishes to proceed with repair. Ordering bin thermistor to resolve the issue. ; ordrng 1 WPW10511923 (thermistor)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/16/2021
Customer stated unit showed needed service. Checked stored errors to find f3e2 open/shorted moisture sensor. Cleared error code and tested unit to find unit is heating properly. Ordering sensor harness to resolve the issue. Scheduled for soonest availability ; ordrng 1 WPW10298258 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/16/2021
"Customer stated lower ice maker not functioning and upper ice maker leaking causing melting in upper bin. Tested unit to find the upper ice maker issue is being caused by the valve letting in too much water. Found lower ice maker faulty caused by faulty heater on ice maker, not allowing motor to spin as its freezing it up. Quoted 431.01 p&l plus tax(150 labor), 549.00 total (sc, p&l plus tax) collected sc. customer wishes to proceed with repair. Ordering lower ice maker and dual valve to resolve both issues. Lower ice maker oos. ; ordrng 1 W10886939 (icemaker) and 1 WPW10341329 (water valve assy)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/16/2021
Last trip found faulty sensor harness. Replaced sensor harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Boerne, TX 78015
Douglas H.
Job Details: 06/16/2021
"Customer stated unit wouldnt power on. Checked for voltage at junction box, no voltage found on any leg. Pulled unit to test plug wiring with plug tester, plug tester showed no power supply. Plugged unit into another outlet to test it. Unit came right on. Recommend to customer to contact an electrician to check power supply issue. No further issues at this point for the unit. Collected sc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78228
Jim G.
Job Details: 06/16/2021
Upon arrival I found that the data logger had malfunctioned. Let parts dept know it failed and they will procure a new one. Please contact once data logger is available for install. I will make myself available to do so. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near San Antonio, TX 78255
Colton B.
Job Details: 06/16/2021
"Issue was a faulty control panel. Replaced panel, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78239
Chris S.
Job Details: 06/16/2021
Customer stated that washer was leaving clothes soaked and not agitating. Found issue to be actuator. Replaced actuator tested unit everything working properly and didnt get any error codes.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78219
Chris S.
Job Details: 06/16/2021
Customer stated washer giving off balance error code. Found issue to be back left leg unbalanced. Fixed leg tested unit everything working properly and got no error codes.