We serviced a
SAMSUNG DRYER
Model DVE45N5300
Near San Antonio, TX 78248
Jim G.
Job Details: 09/01/2022
Mr rios cancel appointment saying it was no longer needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NHAXSB00
Near Converse, TX 78109
S
Job Details: 09/01/2022
Upon arrival customer stated unit would leak from the rear and the ice maker was faulty. Verified a faulty code for the Receiver and emitter. Also so that the fill tube was iced up,causing the leak on the rear. Ordering 1 2198597 ice maker assembly, water tube fitting 2256096, and emitter and receiver control and 505587 mastic sealer to resolve issue. ; ordrng 1 2198597 (Ice maker assembly) and 1 W10757851 (Emitter and receiver) and 1 2256096 (Water fill tube) and 1 505587 (Mastic sealer)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO42QTX02
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 09/01/2022
Our customer has been having a leak from the dispenser that started yesterday and is now leaking on the floor. They are having an increased sound in the auger motor during dispense as well. The temperatures are fine in both sections and the unit is making ice. I found that there is ice build up on the bottom of the ice bin. I tried to take it out but the button is missing. We have clear evidence of molted ice. This unit also does not have the drain hole in the auger motor cover to allow draining. I removed the cover to the auger motor and it was incased in ice. I defrosted the auger motor area and the ice bin area. The ice maker filled and I found no leaks. Once defrosted I tested the auger motor and it is working as designed.mute excessive sound is fine. This was happening because the motor was having to work to try and fight through all the ice build up, we will need to drill a 1/8 inch hole in the auger motor cover to allow displacement of humidity and provide air circulation. This is a certified and required modification. Our customer is experiencing the symptoms of two service pointers: Technical Service Pointer #: W10549955 Action Required: Informational/Mandatory Release Date: November, 2012 Refrigeration Products Jenn-Air and KitchenAid Built In SXS Refrigerators Wont Dispense Ice. Correction: A - BracketB Ice door motorC ConnectorD - SupportOrder new ice door motor assembly part number W10546285 and install. As well as: Technical Service Pointer #: W10517411 Action Required: Informational/Mandatory Release Date: June, 2012 Jenn-Air and KitchenAid Built In Refrigerators Ice Clumping In Storage Bin. Correction: If the customer has been instructed concerning the causes of ice clumping and is not satisfied with the refrigerator, a louvered ice door can be installed. The new door may reduce clumping. We will install the louvered ice door, the new ice door motor as well as the ice crush bin which will provide the button for easy removal. ordrng 1 WPW10546285 (Ice door motor) and 1 WPW10504753 (Ice door) and 1 WPW10134774 (Bin Crush)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/01/2022
I was running a little late due to high call volume. I contacted our customer and he asked me if we should reschedule. I agreed. I really would like to be there with an ability to contact Samsung Tech Line about the excessive water pressure. They close at 5pm. Our customers freezer ice maker has made some ice since my first visit but it is low production. RC ice maker is still working fine.; schdld next appmnt for 9/7 WED 8-11
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/01/2022
Installed new compressor. No issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near Schertz, TX 78154
S
Job Details: 09/01/2022
Upon arrival customer stated unit would intermittently work and they would have to slam the door for it to work. Verified the interlock switches were sticky. Ordering 2 W11187757 interlock switches and magnetron thermostat. ; ordrng 2 W11187757 (Interlock switch assembly)s and 1 W10864741 (Magnetron thermostat)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Universal City, TX 78148
S
Job Details: 09/01/2022
Upon arrival unit had an error code f1e4 for a jammed interlock as well as faulty control. Verified that the upper interlock switch had jammed up and broke. Ordering the upper interlock switch. W11169310 and rescheduling the control for next visit. ; ordrng 1 W11169310 (Upper interlock switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Pleasanton, TX 78064
Daniel
Job Details: 09/01/2022
Returned with parts to install. Followed whirlpool engineers instructions. Opened the fridge door and pulled back freezer gasket to see if I saw any light. Saw about a 10 inch stretch of light. Inserted foam gasket as needed under freezer door gasket. Shut freezer door and once again pulled back freezer gasket to see if I saw any light. Light is no longer visible. Gasket is now sealing properly in cabinet and should no longer have any condensation build up. Unit functioning as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Drew
Job Details: 09/01/2022
Upon arrival received error code F2e1, f7e1. Cleared error codes, ran diagnostics. Unit didnt spin. Only hummed with spin and wash. Checked capacitor and found faulty capacitor. Ordering capacitor, control, motor, shifter, and cam to resolve issues. Control is OOS and motor is OOS ; ordrng 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11428524 (Capacitor) and 1 W10913953 (actuator) and 1 W11170317 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Kerrville, TX 78028
Drew
Job Details: 09/01/2022
Upon arrival received error code f7e4 basket re-engagement failure, f9e1 long drain, and f0e7 load detected while in clean cycle. Cleared error codes and ran diagnostics cycle to check whats the issue(s). Unit only filled them proceeded to do nothing. Replaced control and tested unit. Still did nothing. Called tech line and spoke with Rob 7734498177. Was told to order Drain pump, harness, shifter, and lid latch. Lid latch is OOS, shifter is psp ; ordrng 1 W11481722 (Shifter) and 1 W11399437 (Drain pump) and 1 W11590868 (Harness) and 1 W11394572 (Latch)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78209
Garry
Job Details: 09/01/2022
Customer complaint of microwave drawer opening during cooking. Previous consultation with WPL Techline (SR# 7734196197 Austin) prescribed replacement of Door Stop Piston (W11201804) and 3 Microswitches (W11397156). Returned today, installed these aforementioned parts, and tested unit. 24 seconds into 1-minute cooking cycle, microwave door opened and cooking stopped. Contacted WPL Techline (SR# 7734196197 Scott) and was advised to replace all Drawer Glides and Drawer Assembly. Ordering 3 Drawer Glides (W11201775) & Drawer Assembly (W11315618) to address issue. Drawer Assembly shows OOS. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/01/2022
Tested unit. Not responding. Needs control. ; ordrng 1 W10711300 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/01/2022
Our customers ice maker in the freezer has not worked since they purchased it. This icemaker is impossible to see the description for the on and off bar. I showed our customer how to remove the bin and how the on off bar works. I turned the unit on and it filled with water. This icemaker is now fully functioning as designed. I went over the importance of using the correct official water filters. Customer install and instruct.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near San Antonio, TX 78248
Jim G.
Job Details: 09/01/2022
I replaced control and pressure sensor. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Schertz, TX 78154
S
Job Details: 09/01/2022
Before arrival customer stated that the unit was from 2017 and that he didnt want to put money into it being that old. Customer stated over the phone he would purchase a new unit. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Cibolo, TX 78108
S
Job Details: 09/01/2022
Upon arrival customer stated he called the office to cancel the apt. Moving on to next call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78239
S
Job Details: 09/01/2022
Upon arrival customer stated unit would not turn on. Pulled unit out and the unit turned on with full power. Checked junction box and found a loose connection from installers. Retightened connection and tested unit. Unit functions as designed. No further issues at this point. ; snapped 2 QuickPics
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near San Antonio, TX 78217
S
Job Details: 09/01/2022
Upon arrival customer stated unit would take long wash cycles. Checked unit in diagnostic mode and found an error code for f7e9 for a locked rotor. Checked tests to motor and found the rotor be faulty. Per tech sheet replace control, lower harness, and rotor. Ordering 1 W11183368 control, W10817398 assembly clutch, W10897050 motor stator, and W10777953 lower harness to resolve issue.; ordrng 1 W11183368 (Control) and 1 W10817398 (Assembly clutch) and 1 W10897050 (Motor stator) and 1 W10777953 (Lower harness)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308HPS00
Near San Antonio, TX 78209
S
Job Details: 09/01/2022
Upon arrival replaced faulty bin thermistor, clamp, filter cap per tech line to resolve issues. Unit has a full load of ice and functions as designed. No further issues at this point.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near San Antonio, TX 78253
Richard G.
Job Details: 09/01/2022
Customer complaint is that the unit trips the breaker about every 4 or 5 days. Ordering control and main harness to resolve.; rqstng P&A on 1 DC93-00476B (Main harness) and 1 DC92-01803D (Main control)
We serviced a
WHIRLPOOL OVEN GAS
Model WFG320M0BS3
Near San Antonio, TX 78254
Chris S.
Job Details: 09/01/2022
Customer stated that oven door wasnt working properly found it should be outer glass faulty part is out of stock.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Chris S.
Job Details: 09/01/2022
Customer stated that door on oven range was coming apart phone issue to be faulty outer glass. Ordering outer glass and nameplate outer glass is out of stock.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near San Antonio, TX 78254
Chris S.
Job Details: 09/01/2022
Customer stated that icemaker was not working properly and another company come out before us and the guy that worked on it put some type of seal around the back of the ice maker because he said there was a air gap. But when I checked back of icemaker didnt see no air gap or cracks or holes so dont know why he did that. I found issue to be bad icemaker and control board not communicating. Icemaker is out of stock.; rqstng P&A on 1 DA97-15217B (Icemaker assembly) and 1 DA92-01190H (Control board)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCGS956ESS02
Near Pleasanton, TX 78064
Daniel
Job Details: 09/01/2022
Upon calling customer to confirm time of arrival customer stated that it was late and she was going to have to reschedule. Rescheduling for 9/6. Keeping parts in my van ; schdld next appmnt for 9/6 TUE !
We serviced a
KITCHENAID RANGE
Model KFEG500ESS4
Near Pleasanton, TX 78064
Daniel
Job Details: 09/01/2022
Returned with inner glass to install. Installed inner glass. Re assembled door. Door is properly fixed. Customer can now use unit again. Unit back in service.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Chris S.
Job Details: 09/01/2022
Customer stated washer was still shaking real bad tester unit without anything in it everything passed so customer suspension is good but could be gear case. Customer is gonna talk to owners see if they wanna go through with repair.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bigfoot, TX 78005
Jesus C.
Job Details: 09/01/2022
Installed new water line. No further issues. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78216
Garry
Job Details: 09/01/2022
Customer complaint of ice clumping in FC Ice Bin. Arrived to find icemaker stuck in harvest rotation & unable to return home position. Replaced Icemaker (W11397192) and installed Bail Arm Extension, which hadnt yet been installed. Reassembled unit and observed IM call for water and fill successfully. Customer to monitor and recall for service should issue persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/01/2022
Customer wants to have both sump and the special project heater at the same time. Please schedule once part is available for replacement. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78253
Richard G.
Job Details: 09/01/2022
Customer complaint is that the fan is buzzing loudly. Found the shroud and clip not holding the fan motor tightly enough. Ordering shroud and clip. ; ordrng 1 67006338 (Clip) and 1 WPW10363507 (Shroud)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78253
Richard G.
Job Details: 09/01/2022
Replaced icemaker. Ran unit through harvest and it called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 09/01/2022
I verified broken strike. I replaced it. Issue is resolved. Lid was not affected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78253
Richard G.
Job Details: 09/01/2022
Replaced motor, spacer, and impeller. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS0FS2
Near San Antonio, TX 78264
Daniel
Job Details: 09/01/2022
Customer reported oven not working on unit. Upon arrival found neither bake or broil worked. After pulling unit out found that wire harness on terminal was burnt which caused wired to completely sever. Installed new wire harness. Pushed unit back into wall and tested. Both bake and broil are now functioning as they should. Bake successfully reached 350 degrees. Unit now functioning as designed.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG97US0HS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/01/2022
Is experiencing the center flame go out I was unable to replicate the issue but the customers confident that this happens at least once a day ordering flame spreader; ordrng 1 W10811599 (Head)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Shavano Park, TX 78231
Garry
Job Details: 09/01/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Castroville, TX 78009
Jesus C.
Job Details: 09/01/2022
Tested unit. Noise from evap cover vibration. Will need new cover and insulation. ; ordrng 1 WPW10463013 (Cover) and 2 WP2304241 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78204
Daniel
Job Details: 09/01/2022
Customer reported freezer door frozen shut without being able to open. Upon arrival found freezer door iced shut. Forced door open. Completely defrosted all ice that way I could properly diagnose issue. After defrosting all ice found that door had about a quarter inch gap from the cabinet on the top left side of door. Removed door and found that left side door hinge was sticking farther out then the right side. Popped left side hinge in properly and re installed door. Door now closes properly without any gaps. Issue was caused by warm air flowing into freezer from the gap which caused condensation to freeze. Unit now functioning as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near San Antonio, TX 78210
Daniel
Job Details: 09/01/2022
Customer reported evaporator freezing once again and unit not to proper temperature. Upon arrival found frozen evaporator. Thoroughly defrosted unit and installed new thermistor as well as re positioned with zip tie. Was told from other techs that per techline if the control box on upper left fridge side has 2 stickers overlapped then usually that control was designed without defrost setting. Ordering control. Will return with part to complete repair. ; ordrng 1 W11546609 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78245
Richard G.
Job Details: 09/01/2022
Customer complaint is that the unit is making a scraping sound during agitating. Customer showed video of issue. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Diagnostics cycle did not reproduce sound. Checking out gearcase, found teeth wearing down on gearcase, stator, and slider. Ordering parts for repair.; ordrng 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78249
Garry
Job Details: 09/01/2022
Customer complaint of intermittent buzzing noise in refrigerator and slow ice production. Arrived to find unit powered on and running. Unable to replicate noise, but proceeded to thoroughly inspect unit. All thermistors testing good. Temperatures of RC & FC in-spec. Defrost Heater resistance and amp draw good. No ice accumulation on evap covers. Defrost Bi-Metal checking good. Found good voltage at FC Defrost Heater. Found Ice Box Fan inefficient. Diagnosing slow ice production as failure of airflow to Ice Box, and ordering Ice Box Fan to address issue. As per WPL Techline, as this fan is powered by DC Voltage, it could be causing issues with other fans on DC circuitry and/or some other DC component. Advised customer that replacement of fan may not cure noise issue, and that monitoring would be required post-repair. Please schedule for soonest availability once parts arrive. (SR# 7734497059 Scott); ordrng 1 W10846539 (Ice Box Fan)
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/01/2022
I verified faulty latch. Replaced latch and ran diagnostic and service cycles. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 09/01/2022
Returned with proper parts needed for repairs. Installed water tubing with water regulator. Tested water dispensing and water now slowed down to the appropriate temperature. Water use to dispense with a high amount of pressure. Defrosted any excess ice in the freezer from ice maker over filling. Tested ice maker. Unit successfully harvested and filled without overfilling. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78222
Daniel
Job Details: 09/01/2022
Customer reported unit not finishing cycle. Upon arrival found unit functioning as designed. Suspension felt a little bouncy. Customer stated unit would end at a stand still with no movement and lid lock at the end of every cycle. Found no error codes and could not get issue to replicate. I did find oil on the gearcase tho when inspecting under unit. Ordering control, suspension, lower harness, capacitor, and cam. Will return with parts to complete repairs.; ordrng 1 W11498190 (Control) and 1 W11217817 (Suspension) and 1 W11454372 (Gearcase) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W11233717 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near San Antonio, TX 78254
Chris S.
Job Details: 09/01/2022
Customer stated washer was not draining out. Found issue to be drain pump was clogged unclogged drain pump tested unit everything working as designed no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/01/2022
Was able to locate The correct part number for the tub nut. Ordered 4 looks like only 3 available. Part on Back order; ordrng 4 W11545286 (Nut)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78228
Garry
Job Details: 09/01/2022
Customer complaint of washer lid not locking. Previous visit found F9E1 (Long/No Drain) error code in diagnostics and broken Lower Harness at Drain Pump. Replaced Lower Harness (W11335100) to address issue and returned unit to operation. Ran cleaning cycle to refresh unit and ensure all components calibrated. Lid now locking and unit operating as designed. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78245
Richard G.
Job Details: 09/01/2022
Customer complaint is that the unit is not draining. Found plug still in garbage disposal. Removed plug. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78254
Chris S.
Job Details: 09/01/2022
Customer stated washer was not getting enough water in it explain to customer thats normal operations now so it doesnt fill up all the way. Got no error codes for an automatic test everything passed.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/01/2022
In diagnostics I retrieved error codes F3E2 Inlet Water Temperature Fault and F0E4 Spin Limited By Water Temperature and F2E1 UI Stuck Button. I found that the solenoid on the hot water fail has failed mechanically on test 002. I replaced the water valve, calibrated washer and tested. The unit is now fully functional. I went over care and use. Our customer is on well water and is not sure if they have a filter. I recommended finding out.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/01/2022
Our customer has had this unit for 5 years. It is OOW with no extended warranties. Recently they have had a ice sheet forming on the bottom of the freezer floor. They have also had occasional leaking. This is likely a clogged or collapsed drain hose. The temperatures are fine in the unit, all sections. I removed the drawer components from the freezer and pulled the unit out of the cabinet. Removed the compartment panel and found leaking from the cabinet from the drain hose. Water accumulation under the drain line rather than the drain pan. I removed the dual evaporator drain hose and found it clogged. I cleared the clog and reassembled. This unit will now drain as designed currently. There is potential collapse happening in the fresh food section drain but it is currently draining.
We serviced a
JENNAIR REFRIGERATOR
Model JS42SSDUDE01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/01/2022
I replaced all twelve lights in the refrigerator according to the special project with the re-engineered design. All the lights are functioning currently. The special project service pointer came out during the at 90 days. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78228
Garry
Job Details: 09/01/2022
Customer complaint of refrigerator making clicking noise. Arrived to find unit operating with compressor, condenser fan, and evaporator fan running. No anomalous noises inside or outside unit. No signs of defrost issues and cabinet temperatures in-spec. Ice production looks healthy. Unable to replicate noise. Advised customer to record noise should it reoccur. Tightened FC Door Handle for customer. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/01/2022
Model Number: KUIX535HPS01. Our customer is concerned about the bottom front inside cabinet being hot. As well it is leaking out the right bottom of the grid cutter. This is a new build home that is still in construction and the ambient temperature in the home is 85 degrees F. The unit is making ice. The temperature on the front compartment plate is 114 degrees F. The condenser coils are at 100 degrees. I spoke with Chris, Senior Technician at Whirlpool. SR# 7734495841. This unit is completely functioning as designed. I informed our customer that the unit is fully functional and once the house is occupied and the ambient temperature is brought down that there will be be less melted or soft ice. There is no cooling of the ice once it is produced. It acts like a cooler. It is constantly producing fresh ice. Once in home temperatures are stabilized it will perform more within expectations. Customer Install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/01/2022
I found the unit with doors closed and door ajar light on. In diagnostics on test 17 for freezer door switch it appeared to be working fine but it would initiate light when slight pull of handle. I contacted TJ, Senior Technician from Whirlpool and initiated video chat. I found that the cabinet is bowed out. Using a straight edge we recorded pictures. This is a non-repairable situation. TJ is sending it for review. SR# 7734494447. I explained to our customer that Whirlpool will contact them within 3 days for resolution.
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GL0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/01/2022
Replace the lid latch unit is now operating as it should customer does not have tile going all the way back which is causing me an even look attempted to adjust unit is level and operating as it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78250
Chris S.
Job Details: 09/01/2022
Replace motor sump tester unit still getting F4E3 Eric code faulty motor checked everything to make sure everything was plugged in correctly it is need to be ordered motor also order the wire harness just in case.; ordrng 1 W11131339 (harns-wire) and 1 W10837026 (pump&motor)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78242
Richard G.
Job Details: 09/01/2022
Customer complaint is that the unit was not heating up, and the control panel is blank. Found a bad control and oven igniter. Ordering control, rescheduling igniter.; ordrng 1 W11126814 (Control)
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near San Antonio, TX 78242
Richard G.
Job Details: 09/01/2022
Customer complaint is that the unit is making a loud thumping sound. Replaced rollers, belt, and pulley. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/01/2022
I verified a faulty heater. Replaced with upgraded part. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78259
Jim G.
Job Details: 09/01/2022
Chris SR# 7734495607 after conferring with techline I verified agitator is likely not at fault but I have replaced as a precaution. The gearcase is performing properly. I educated customer on extra power and how to adjust soil level.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Jim G.
Job Details: 09/01/2022
I verified damaged valve. I replaced it. Unit tested properly. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near San Antonio, TX 78222
Daniel
Job Details: 09/01/2022
Customer reported unit sparking. Upon arrival found wash room full of cat feces. There were some minimal feces droppings on last visit but this time there was feces all over the floor and smeared on the walls. When opening dyer there was a yellow liquid in the tub which looked and smelled like cat urine. Let customer know I would not be able to service unit due to condition of room and due to urine in the tub. Called partner team and reported issue. SR 7734260492
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Boerne, TX 78006
Sebastian
Job Details: 09/01/2022
Customer does not want to pay for the service fee closing out ticket
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78006
Drew
Job Details: 09/01/2022
Upon arrival replaced all orifices, tested unit. Vs,few were adjusted high so readjusted valves. Unit is now functioning properly. No further issues at this point
We serviced a
WHIRLPOOL VENT HOOD
Model UVL6036JSS2
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/01/2022
Upon arrival swapped fans, base needed to be changed from new to old in order to mount correctly. No further issues at this point
We serviced a
WHIRLPOOL VENT HOOD
Model UVL6036JSS2
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/01/2022
Upon arrival swapped fans, base needed to be changed from new to old in order to mount correctly. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/01/2022
Installed new control. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78256
Sebastian
Job Details: 09/01/2022
The wash portion of a cycle for way too long ordering control and harness to resolve issue as the customers also having filling issues was able to blow clear down to doesnt appear to be an issue but changing out for contingency with control as control has already been changed out once; schdld next appmnt for 9/8 THU AM
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near San Antonio, TX 78257
Sebastian
Job Details: 09/01/2022
Customers unit is getting stuck on the wash portion of the cycle was able to replicate order in control and harness to resolve issue; ordrng 1 W11124783 (Control) and 1 WP353244 (Hose)
We serviced a
WHIRLPOOL WALLOVEN
Model WOS51EC7ASC03
Near Helotes, TX 78023
Sebastian
Job Details: 09/01/2022
Replaced control and tested unit good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78227
Chris S.
Job Details: 09/01/2022
Customer stated washer is making a clicking noise and Tub kept spinning by itsself. Found issue to be faulty control board and motor.; ordrng 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/01/2022
Installed new dispenser. Tested unit. Found upper spray arm not rotating. Will need new spray arm. ; ordrng 1 WPW10498900 (Spray arm)
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SR/AA
Near Adkins, TX 78101
Daniel
Job Details: 09/01/2022
Customer reported she could not get filter out to change it out. Upon arrival found removed old filter and installed new filter for customer. Tested water dispensing. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Boerne, TX 78015
Drew
Job Details: 09/01/2022
Upon arrival found unit over 50 degrees than temp. Ordering maxwell board and need the sensor thats on order to resolve issues. ; ordrng 1 W11165552 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78229
Garry
Job Details: 09/01/2022
Customer complaint of water leaking under refrigerator. Tested Inlet Water Valve and carefully inspected all water components. All testing good. Observed operation with no leaks. Removed Evaporator Drain Tube and found it was 100% obstructed, holding water, and found Drip Pan dry. Cleaned drain tube and bench tested. Water flow restored & tube is totally clear of obstruction. Removed FC Evaporator Cover and steamed Drain from topside. Minor ice accumulation on Evaporator Cover and Evaporator. Defrosted unit, dried all components, and reassembled. Advised customer to monitor and call for our return should issue persist. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78253
Sebastian
Job Details: 09/01/2022
Fan delivered was broken reordered and spoke with parts team return on Wednesday ; ordrng 1 W11100651 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 09/01/2022
Replaced leaking and defective icemaker customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/01/2022
Myself and my assistant 02 removed the refrigerator from the cabinet and removed the back panel to asses the plate and how to replace without damaging the sealed system and the customers home. We contacted Chris, Senior Technician at Whirlpool for guidance on what we identified to be a sound bottom plate and how to safely replace the plate without causing damage. Chris wanted us to replicate the issue and we could not. We went into test 5 in diagnostics and ran the compressor at max speed, minimum speed, ramp up and ramp down. We did this multiple times. Chris directed us to not change the base plate because it is not necessary. We noticed that the vertical refrigerant line in the middle right of the compressor is bent in such a way that it is rubbing against the back plate considerably. I bent it forward gently as far as I could and we put the compartment plate back on and ran the compressor tests again to see if we could replicate the sound. We could not. Our customer explained that this excessive sound happens about twice a day and lasts for 10 minutes at a time. It should not take the pulse width modulated signal that long to ramp up or ramp down the variable speed conversions. This unit will need to be checked by a sealed system tech for compressor functioning and or restriction or contamination. Our customer will monitor and hold on to the base plate as a contingency. The refrigerant line might need to be heat treated so it can be pushed in farther from the compartment plate so it is not rubbing. Helper tech will be needed as a contingency. NR was counseled by 02. Contingency parts ordered. OOS.; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Kingsville, TX 78363
Adam
Job Details: 09/01/2022
Customer complaint of oven not working. Inspection of unit shows error code F1E0 internal board failure. Replace control board and harness to resolve issue.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kingsville, TX 78363
Adam
Job Details: 09/01/2022
Customer complaint of unit not cooling either compartment. Inspection of unit shows music department is cooling but there is a service pointer in relation to this complaint after Confirming evaporator fans function as well as thermostat and defrost element only conclusion could be leak or bad compressor. Ordering kit from service Poyner. Job will require sealed system technician as well as to count for labor; ordrng 1 W11574734 (Compressor kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rockport, TX 78382
Michael
Job Details: 09/01/2022
Installed new control, ran diagnostics, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Bishop, TX 78343
Adam
Job Details: 09/01/2022
Customer complaint of noise during operation. Inspection of unit shows idler pulley and several roller wheels not spinning freely. Used dryer kit to resolve issue. Customer was charged a total of 381.94 For diagnostic parts and labor. Issue resolved; ordrng 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rockport, TX 78382
Michael
Job Details: 09/01/2022
Installed new gearcase, plugged the appliance in, tested the agitation and spin cycles manually, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Corpus Christi, TX 78410
John L.
Job Details: 09/01/2022
Issues customer is having with unit was due to high levels of condensation forming and running down from ventilation into unit, his has caused interior cabinet components to rust corrode and start forming mildew and algae inside unit. Called Techline and spoke with Bruce gave information to Techline about issues with unit. Techline says repairs should be possible but parts and labor may not be covered due to the circumstances that led to unit failure. Advised customer to contact whirlpool support for assistance #7734499703
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
John L.
Job Details: 09/01/2022
Inspected unit, found icemaker water fill tube was not installed correctly, this caused water to be dispensed out partially into icemaker and into freezer. Made adjustments and resolved issue.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Taft, TX 78390
John L.
Job Details: 09/01/2022
Installed heater, issue on unit resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rockport, TX 78382
Michael
Job Details: 09/01/2022
Installed new gearcase, plugged the appliance in, tested the agitation and spin cycles manually, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 09/01/2022
Inspected unit, found that something looks to have been caught in vent assembly. This caused drum to stop and caused belt to screech. Replaced belt and made sure all screws secured. Issue resolved.
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Rockport, TX 78382
Michael
Job Details: 09/01/2022
Installed new main harness, plugged the appliance in, the oven is preheating and and working normal, all surface elements are also working normal
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Robstown, TX 78380
Adam
Job Details: 08/31/2022
Sr#7734379296. Safety team. Request in work order stating to contact safety team for documentation. SR number above. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Orange Grove, TX 78372
Adam
Job Details: 08/31/2022
Customer complaint of icemaker will not dispense ice. Inspection of unit shows Auger motor is slipping or free spinning with no resistance. Will need to replace motor divider yolk and harness to resolve issue; ordrng 1 W10884561 (Dispenser motor) and 1 W10309864 (divider) and 1 W10465946 (spacer) and 1 63052A001 (yoke,ice dispenser) and 1 W11309962 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sandia, TX 78383
Adam
Job Details: 08/31/2022
Customer complaint of squealing noise as well as burn smell. Inspection feel it shows error code For shifter fault. Further inspection shows belt head partially slipped off of flywheel and burning smell customer was complaining about was motor burning some of the belt. Replaced cam and belt calibrated unit ran verification cycle issue resolved. Well have to call safety team for documentation. Sr#7734410256.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
John L.
Job Details: 08/31/2022
Installed compressor and evaporator, vacuumed lines. Lines holding vacuum. Charged unit with 5.25oz of refrigerant, pressures good and unit has begun to cool. Issue resolved.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Beeville, TX 78102
Adam
Job Details: 08/31/2022
Installed new control board tested unit issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Port Aransas, TX 78373
John L.
Job Details: 08/31/2022
Unable to Make full repaired as interlock that was received was not The correct part.; ordrng 1 W11244494 (interlock)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Meyersville, TX 77974
Michael
Job Details: 08/31/2022
The appliance is powering on, tested voltage, everything is good. Unplugged the appliance and removed the back cover to the control, plugged the appliance in, the control isnt powering on. Ordered the control and the facia just in case, rescheduled the customer.; ordrng 1 W10827974 (Control) and 1 W10849058 (Facia)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Victoria, TX 77905
Michael
Job Details: 08/31/2022
Installed new heater, ran diagnostics, no visual leaks, the appliance is working normal
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Victoria, TX 77904
Michael
Job Details: 08/31/2022
Installed new heater, no leaks from the heater install but water was leaking from the drain line that comes off of the water inlet assembly. The clamp was too big, installed one that was smaller, ran diagnostics, no more visual leaks, the appliance is working normal
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 08/31/2022
Installed the new control, plugged the appliance in and started calibration, the drain pump activated and the calibration completed with no issues. Ran diagnostics, completed with no issues or error codes, the drain pump and appliance are working normal.