We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Aransas Pass, TX 78336
John L.
Job Details: 09/24/2021
F2E1 stuck key, ran test on all components. All components passed and function as designed. Recalibrated unit, ran test cycle to verify function. Unit went through cycle without issue, no return of code.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
installed icemaker, icemaker is functioning. Issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Installed water valve and pump tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of clothes wet at the end of cycle. Inspection of unit shows error code for unbalanced load nothing else. I did notice the load that customer took out of the washing machine during my visit and it was very mixed towels jeans shirts nothing separated. Calibrated unit and ran verification cycle all functions work as designed. I did go over Separating your clothes into like cycles jeans with jeans towels or towels etc. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Corpus Christi, TX 78414
Adam
Job Details: 09/24/2021
Plate of refrigerator left hand rocker switch had fallen out. Replaced rocker switch tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/24/2021
Installed wash plate, tested after installation and issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 09/24/2021
I went out to the location and found the evaporator had built up ice again. I advised the customer to unplug the appliance and allow it to defrost. We are waiting on parts ordered to resolve the issue, per tech line on this unit in the past, to also change out evaporator cover to help resolve the issue, ordered part. Please reschedule the customer when all the parts come in;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 09/24/2021
Leaking water per customer. Turned the appliance on and when it started filling I saw water leaking from the motor, ordered the Pump&Motor assembly and rescheduled the customer for the day they asked for.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 09/24/2021
Customer complaint of Washington team taking very long to drain also drain pump will stay running with nothing in the system. Inspection of unit shows error code for long drain. Replace drain pump to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 09/24/2021
Before changing out the receivers I took another look and there is no reason why the receivers need to be changed out, they are not damaged its opened and closing process the hinges just arent catching the door coming down but it is assisted going up. I did find a metal plate on the center of the cavity at the bottom where the door closes that was completely loose, I compared it with the 18 door, it shouldnt be loose, I tighten the screws, the door is now latching properly and not popping open. I called and spoke with Robert SR7731129147, I told him all thats been done and what he thought about door situation. He agreed the receivers didnt need to be replaced and reorder the hinges, thats the only thing that controls the door opening and closing. I asked for the part numbers and reordered the hinges. Please reschedule the customer when the parts come in
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning clothes. Remove lid lock to observe action in tub. Washer agitating, but spun out of control instead of spinning whole drum. Hub bad. Impeller stuck on gearbox shaft, so it got broke. Must replace impeller, cap, and hub screws to correct problem. Please reschedule when parts arrive.;
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/23/2021
F2E1 stuck buttonF3E2 open shorted moisture sensorTested unit for issues, human interface has the key issue and will need to get replaced. Tested moisture sensor, moisture sensor is faulty and does not read moisture will also need to get replaced to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/23/2021
Inspected unit, took temperature reading in fridge and freezer compartments. Fridge was not ,maintaining temperature, freezer was spot on. Customer explained that fridge would freeze at times and warm at others. Faulty 3way valve not allowing for distribution of refrigerant. Replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Inspection of unit shows error code for water temperature over 105. Running thermostat temperature Test shows thermistor is within range. Replace control board to resolve issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/23/2021
The strike is broken, Im not sure why I was sent without it, the customer told us what the problem was. Ordered the part and rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Customer states product is less than a week old and has never cooled since purchase or installation. Inspection of unit shows thermostats are responding compressor is on and running as well as lighting and air circulation but product is not cooling. Ordering compressor to resolve issue. Job will require sealed system technician.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
I have verified. F7E1, F7E6, F7E7. Replacing motor and actuator. Control will likely need to be replaced too.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Schertz, TX 78154
Zachary
Job Details: 09/23/2021
Checked range, issue is cooktop spark module continues to ark even after lit and knobs turned on 5 of the 6 burners and even that one does it intermittently.ordering spark module and control as contingency to resolve issues.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78259
Zachary
Job Details: 09/23/2021
Checked washer, issue is washer not spinning out clothes all the way. Found error code F5E2- lock failure. Cleared error codes and ran diagnostic test cycle. No issues or error codes found. Washer is working as designed. If issue arises again order W11322903 control board and W10804741 door lock for return.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Zachary
Job Details: 09/23/2021
WP dispatched wrong model#, serial# is correct. Because of that wrong part was ordered for a top load. Checked unit and control panel digit screen has gone out same as last visit from other tech. Fortunately customer can still use washer and seems to be working properly. Unable to check for error codes and run diagnostic cycle to see if there are any other issues. Ordering console to resolve issue and returning as follows.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 09/23/2021
I replaced the fan at no charge save the part cost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/23/2021
I replaced the two bins. However, one of the new bins was cracked in the box. Looks like a manufacturing flaw. I have reordered one of the bins. Ordering two in case another comes damaged as a contingency to cut down on multiple trips. Ill send the other back to vendor.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/23/2021
I worked my backwards and replaced the evaporator cover with old jumper harness. Tested. Replaced harness. Test. We have light. There was a sort in the jumper wire. Unit is now fully functional.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 09/23/2021
Found at the timer to the dryer is malfunctioning cannot even feel it making adjustments when you turn the knob confirm that unit has good power found a large amount of lint buildup took out what I can for now once we get the unit turning will be able to determine if there is more blockage, ordering timer.
We serviced a
WHIRLPOOL WASHER
Model WTW5700AC0
Near San Antonio, TX 78229
Sebastian
Job Details: 09/23/2021
Found that the unit has several error codes including the F 71 everything seems to be working appropriately cannot find the sensor failing in anyway I did fine however oil in the gear case went in spin the unit sounds a little grinding will get worse in the future I found that the wheel at the bottom holding the belt was loose tighten that up and checked all wiring looks good to go explain to customer to get the unit back into 100% condition gear case must be changed out which would climb the value of the unit
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 09/23/2021
Found that there was an overload error code on the unit along with the suds error code customers using pods I am unfamiliar with the amount that would be in the pod explain to customer that they should be all right as long as they only use one part at a time explain to customer that we cannot be washing one or two rugs at a time we must have a decent load or frontload style unit does not take a single items very well or very dis-similar weighted items very well cleared out error codes tested unit unit is running smoothly instructed customer to monitor unit and give us a call back if any more errors are generated
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I uninstalled the unit from the cabinet and removed every component from the tub. I replaced the tub and reassembled all components and reinstalled and tested. No more leaks. This unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78216
Zachary
Job Details: 09/23/2021
Checked refrigerator, customer complaint is ice tastes like metal. Tasted ice myself. A hint of metallic. Uninstalled ice maker to check and see if there was any metal present in tray. Looked fine. Installed a new ice maker to cross refrigerator off as cause. Also, this design doesnt have a water filter do that could not be cause. No other issues or errors found. Refrigerator is working as designed.; used 1 W10884390 (Icemaker) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 09/23/2021
Trying to replicate leak I found that there was heavy search on the inside of the unit only evidence of leaking found is into the front of the unit under the service panel attempted to lift the front of the unit as much as possible but theres not very much room unit is booked up against the top of the granite at this point instructed customer to use pods that do not already have pre-loaded rinse aid as this may be causing the unit to become a little bit more sudsy instructed customer to go to a different style of pod as the unit fills rinse aid and independently.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/23/2021
Complaint is unit not drying dishes. Heater is good. Drain is good. Found rinse aid dispenser set at minimum level. Set to highest level. Advised customer to monitor for any issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78250
Sebastian
Job Details: 09/23/2021
Replaced the noise he did fuser tested the new one much quieter unit good to go
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I replaced the timer. We will install the wrinkle control at a later date. It is OOS. This way our customer will have a dryer that will stop during timed dry. I tested unit. It now moves the timer as designed.; O-emld tckt
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1174FZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/23/2021
Our customer has a light problem. I replaced the main control and tested. Unit is now lighting as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/23/2021
The rack parts were broken. I replaced the obviously broken parts but the rack was still not functioning as designed in my opinion. I have no precedence to compare. It could just be a bad design for the adjusters. I have ordered all parts related to know it is functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
There is not a sealed system issue at the reason for the cooling issue is due to a defrosting issue. Despite having been replaced by the previous technician it appears that the control board is malfunctioning. I contacted Rick SR# 7731068991 advised to replaced thermistor as all other aspects are functioning properly.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Replaced faulty deli control and drawer. Issue rsolved .
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBS305PDB14
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the oven panel doesnt work but I think its warm by itself. Try turning off and on the breaker to see if itll reset itself and nothing happened need to order a control board.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Verified proper function. Used wire tie to secure harness. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/23/2021
Complaint is unit will not start cycle. Tested unit. No stored error codes. Ran diagnostics. All test pass. Ran calibration. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the icemaker stopped working again found it should be bad water valve on icemaker side re-ordering water valve.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Replaced pump and valve. Tested unit everything working collected P&L 300.52
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
Replaced the water I let valve as the unit had several waster inlet valve related error codes namely long fill(F8E1). Issue is resolved. The drain pump was not needed.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
9033917859 Thermostat reads according to the new one no need to change out the thermostat after all verified again good temperatures coming from unit found this time Moreland has fallen from the top indicating that they have blockage up at the event exit which is on the roof instructed to have maintenance address this
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated that dishwasher was making grinding noise try changing out drain pump tested unit still making grinding noise found issue to be motor sump assembly ordering part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
I verified a faulty start device. Replaced start device. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
Replace the brackets on the freezer door unit is now sliding in and out as it should customer to monitor unit
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated dryer was making weird noise found noise coming from control board and kind of drum. Going to order a control board and drum just being sure parts are out of stock.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Unit is still under warranty according to entitlements. Checked range, light indeed is stuck on. Unable to panel off at board. Button on board is broken. Ordering new control and door latch as contingency to resolve issue. No other issues or error codes found.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Checked dryer, heating and operating properly. Checked vent tube and completely clogged with lent and water in it. Customer wanted to go ahead and check cavity of dryer for lent and maintenance prevention. Ventilation mustve been and issue for some time, collected whole grocery bags worth of dense lent in cavity and from vent. Vent goes through roof, recommended getting vent cleaner and someone to install vent cover on roof correctly so rain cannot go down shaft and cause issues again.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near Ingram, TX 78025
Colton B.
Job Details: 09/23/2021
Replaced control board on microwave. Unit tested and worked good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/23/2021
Issue was dryer not stopping. Replaced timer to resolve issue, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Colton B.
Job Details: 09/23/2021
Door handle on oven was stripped and the screw was missing. Door handle ordered as well as screw. Will follow up with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78245
Sebastian
Job Details: 09/23/2021
Customers unit is not showing any error codes and is working to spec at the moment does not appear that rinse aid has ever been used in the unit explain to customer that rinse aid is essential for this unit to dry especially since it does not have any kind of blower system explained as well that with the rents aid dispenser full set to the max setting should get about one month of you set an a minimum setting should be about three months of use right now they have a water softener and it is set to the middle setting which should be about a month and a half to two months of use customer to monitor dispenser.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104DWH0
Near San Antonio, TX 78251
Colton B.
Job Details: 09/23/2021
Customer had stated the dishwasher was working fine since they called it in. No service needed. ; saved tckt
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty thermistor. Replaced with the new thermistor to resolve the issue. Collected p&l, unit tested good. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78209
Chris S.
Job Details: 09/23/2021
Replaced gearcase and went to tested unit it still squeaks a little not right away but it does .reordering gearcase and motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/23/2021
Stripped screw in microwave door was allowing condensation into the door. Door has been ordered and will follow up with customer.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/23/2021
Our customers unit stopped agitating.I found that a sock somehow got stuck on the motor pulley and shredded causing the belt to come off. I removed the sock and reattached the belt. I entered diagnostics and ran automatic test mode. All loads are now functioning g as designed including the agitate and spin. Customer instruct. Our customer said yes to our short survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78201
Sebastian
Job Details: 09/23/2021
Autho Wz1y9z1rpl1 Found that the auger motor is jammed power going to it and it is humming ordering auger motor along with solenoid as a solenoid stuck to my observation at least once. Got authorization from whirlpool for one chance repair customer mentioned having another refrigerator that they might be interested in coming in thats leaking explain that I dont have the ability to squeeze in an extra call at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HB3
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/23/2021
Last visit found a crack in the old door. Installed the new door, tested unit to ensure it was functioning properly. Notified the customer they would need to rehook up WiFi. No further issues at this point
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWX2
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit had 2 lights that would not turn off. After inspection found a faulty control panel. Ordering the part to resolve the issue. Rescheduled for soonest availability ; schdld next appmnt for 10/18 MON !
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit left front burner was not igniting. Upon inspection found a blockage in the burner head. Removed the blockage and the burner was fully functional. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW8630HC2
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit was making a squeaking noise. After inspection found a faulty valve and found faulty shocks. Ordered the parts needed to resolve the issues, and scheduled for soonest availability. Unit is under warranty per closing documents
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty heater assembly causing the unit to freeze. After steaming the unit to remove the ice replaced the heater assembly and cleared the drain line. Customer paid for all cost up front last visit out. No further issues at this point
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Last visit found a faulty ice maker not making ice, and making a grinding noise. Both issues were due to the faulty ice maker. After installation of the new ice maker it immediately called for water, no grinding noise present. Advised customer it can take up to 24hrs to make ice. No further issues at this point, collected p&l
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated unit was not lighting front right burner. After inspection found the issue to be the burner cap not fully flush to the burner head. Educated customer on the burner caps and placement. No further issues at this point
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Upon arrival customer stated the dryer was squeaking. After inspection and diagnosis another worker stated unit had been fixed last week.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Douglas H.
Job Details: 09/23/2021
Customer called stated unit still not cooling after repair. Upon inspection found the lock ring coupler failure at the base of the dryer. Replaced with a new dryer and new lock ring couplers. Recharged the unit. Unit holding pressure and cooling immediately. Advised of 24-48hr cool down period.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Zachary
Job Details: 09/23/2021
Checked cooktop, customer is unpleased with flame distribution. Tested cooktop and it is working as designed, but ordering cap kit and burner heads in hopes that itll make a subtle difference better for customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78254
Colton B.
Job Details: 09/23/2021
Issue is a no cool refrigerator. Checked all connections made on previous visits repair, all connections checked good. Called techline who diagnosed a faulty thermistor in the freezer. Ordering all new thermistors for freezer to resolve issue.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78415
Michael
Job Details: 09/23/2021
Before I went to the location. I saw further down in the notes that AH was at the customers house prior to me going out to RAC stating that there was roach infestation at the control and voided the warranty. I called and spoke with MD and she said not to work less they pay for the SCF + P&L said they would let the manager know. I called Partner team to confirm AH had called it in per MD, they were not available due to training.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Put together and install door. Test by shutting door numerous times with customer watching and listening. Customer approved job, but let me know that cooktop is not sitting correctly. Attempts to straighten unsuccessfully tried. Request replacement of cooktop and brackets to correct error.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portland, TX 78374
Michael
Job Details: 09/23/2021
Not heard per customer. Ran the appliance, not getting hot, voltage is good at the wall outlet and appliance. I reset the breaker and turned the appliance on, it started heating, I put the back cover back on and the turned the appliance on again, its not heating, I removed the back panel again and tested the fix-thermostat, failed part, replaced it with one I had in my van, part WP3387134. Turned the appliance on and let it run for a few minutes, its staying hot and the heat element is coming on and off properly. Replaced the cover and turned the appliance on again, the appliance is heating and working normal
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Installed burner kit as prescribed by TechLine. Test burners, working as designed. As per Nik, service charge mentioned in notes was to be disregarded.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Aransas Pass, TX 78336
Michael
Job Details: 09/23/2021
I called and spoke with Louann and she said that the ice maker has been making ice since I was there a month ago.. She didnt want to cancel at the time but thought I should leave it as is since its been working. So with installing a new ice maker previously, it looks like the ice maker and appliance are working normal, completed job.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Rockport, TX 78382
Michael
Job Details: 09/23/2021
The customer said its giving same error code as before. Found F1E0 error code flashing on the display. This is out of warranty, the issue is due to roach infestation, advised the customer they need to call us back when they get it under control. Didnt charge the customer
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/23/2021
F2E1 stuck buttonF3E2 open shorted moisture sensorTested unit for issues, human interface has the key issue and will need to get replaced. Tested moisture sensor, moisture sensor is faulty and does not read moisture will also need to get replaced to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/23/2021
Inspected unit, took temperature reading in fridge and freezer compartments. Fridge was not ,maintaining temperature, freezer was spot on. Customer explained that fridge would freeze at times and warm at others. Faulty 3way valve not allowing for distribution of refrigerant. Replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rockport, TX 78382
Michael
Job Details: 09/23/2021
Not cleaning the clothes per customer. No error codes, listened to a recording she had, it sounded like it wasnt agitating. I looked underneath and found the actuator had popped out of the slider, defective part, replaced it with one I found in TS. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal ; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Inspection of unit shows error code for water temperature over 105. Running thermostat temperature Test shows thermistor is within range. Replace control board to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Rockport, TX 78382
John L.
Job Details: 09/23/2021
Authorization #WZ27X00FPL1 Installed module, LEDs came on. Control not needed, issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
John L.
Job Details: 09/23/2021
Installed components, tested after installation. Issue has been resolved.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
John L.
Job Details: 09/23/2021
Installed components, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Customer states that washer is making noise during spin cycle. Check agitator, agitator is loose. Coins inside drum noticed when agitator is removed. Pull drum off shaft and clean out coins and debris. Grease shaft and reinstall drum and agitator. Calibrate washer and test in automatic. Noise gone. No parts used or ordered.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Customer states unit filled with so much water that it overflowed over the tub. I ask customer if it was a steady drip or a running dribble of water customer states unit was feeling like it was filling for a cycle. Testing unit shows error code for long Phil know Phil over sides and stuff button. Replaced both control board and cold water valve to resolve issue. Calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Information on work order does not show warranty of any type. Customer states that she does have in fact a five year warranty through Lowes. I did explain to customer that in order for her to avoid a service charge she would have to have Lowes re-dispatch the work order as a extended warranty. Customer also states she spoke with whirlpool and lid was already being shipped. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/23/2021
The strike is broken, Im not sure why I was sent without it, the customer told us what the problem was. Ordered the part and rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Customer states product is less than a week old and has never cooled since purchase or installation. Inspection of unit shows thermostats are responding compressor is on and running as well as lighting and air circulation but product is not cooling. Ordering compressor to resolve issue. Job will require sealed system technician.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Robstown, TX 78380
Jim
Job Details: 09/23/2021
Put together and install door. Test by shutting door numerous times with customer watching and listening. Customer approved job, but let me know that cooktop is not sitting correctly. Attempts to straighten unsuccessfully tried. Request replacement of cooktop and brackets to correct error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/22/2021
Dispenser not releasing liquid. Replaced bad dispenser. No further issues. Job complete.