Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1699 customer reviews

Douglas H.

Douglas H.

COOKTOP GAS KITCHENAID KCGS356ESS00 "Customer stated builder paying. Advised it wasn’t setup as 3rd party billing, and in order for me to do the repair today I would have to collect from the homeowner and they get reimbursed by the builder. Customer didn’t want to do that. Advised would need builder to either pay us directly or get with Whirlpool to send in proper billing documentation. ; saved tckt"

Near Cool Rock, Boerne, TX 78006
Richard G.

Richard G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control and console. Tested to complete. Unit is good to go.

Near Sirius Grove, San Antonio, TX 78245
Jim G.

Jim G.

WASHER WHIRLPOOL WTW8040DW4 Verified fault inlet valve. Replaced part. Issue resolved.

Near Stone Oak Pkwy, San Antonio, TX 78258
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4816FW1 "Issue was constant filling. Replaced valve, unit tested good."

Near Stoneleigh Rd, Center Point, TX 78010
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MSD2572VEW01 Installed new compressor. Charged unit. Unit started to cool. No further issues. Tested to complete.

Near Melissa Dr, San Antonio, TX 78213
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Customer complaint is that the light will not turn off. Replaced control and light. Tested to complete. Unit is good to go.

Near Artemis Path, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW5 Tested unit. Noise during agitate. Found bolt for stator was loose causing noise. Secured bolt. Noise is gone. No further issues. Tested to complete.

Near Rosebud Ln, San Antonio, TX 78221
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced freezer LED light, unit is working as designed."

Near Territory Oak, San Antonio, TX 78253
Richard G.

Richard G.

VENTHOODS UNKNOWN WVU37UC0FS1 Customer complaint is of a banging noise when using fan. Found unit installed with power cord hanging down against fan. Fan was banging against power cord. Tested to complete. Unit is good to go.

Near Falls Summit, San Antonio, TX 78245
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTM704ESS0 "I was able to get the unit reassembled to the point that it can be installed. I could not figure out how to get the lower dish rack back in. The service manual only shows you how to take it out and the only owners manual I could find was in Spanish. It has been a long time from my initial disassembly and the service manual had no guidance on putting some of the insulation pads back in. I tried to contact Tech Line but it was to late and they were closed. I tried to explain to our customer that he could go ahead with the install and we could come back out to figure out the rest. He did not understand me. We have a slight language barrier. I think he speaks Spanish and I speak English. He wanted to know if I could install the unit and I explained to him that we did not do installations, we do repairs. ; O-emld tckt"

Near Midnight Dr, San Antonio, TX 78260
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR SAMSUNG RF23J9011SG Arrived used serial number called Samsung tech line will need OTL for all parts needed. Serial number was not correct corrected serial number.; rqstng P&A on 1 DA81-05595A (SILICONE) and 1 DA82-02367A (Y CLIP) and 1 DA92-00606E (PCB) and 1 DA97-13718C (ICE MAKER) and 1 DA97-19898A (HEATER)

Near Sand Cliff Dr, San Antonio, TX 78264
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADB7 Found seized wash motor replaced motor with new assembly tested calibrated all operations normal.

Near Oakview Dr, La Vernia, TX 78121
Jim G.

Jim G.

WASHER MAYTAG MVWP576KW0 Replaced latch however it did not correct issues. I contacted techline and spoke to Robert SR# 7728990688. I verified the issue was a the relay. ; ordrng 1 W11384790 (RELAY )

Near San Clemente Dr, San Antonio, TX 78260
Tommy B.

Tommy B.

WASHER MAYTAG MVWB765FW0 "Customer stated that after the previous visit, she ran a load and the unit leaked bleach. Found it to be caused by the bleach dispenser Being assembled backwards. Reassembled and unit tested good now."

Near Glen Ridge Dr, San Antonio, TX 78229
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer not available until after 5. Customer will call to reschedule. ; saved tckt

Near Leonidas Dr, San Antonio, TX 78220
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL ED5FHEXTS00 code =7341. Water filter housing and valve at fault. ; ordrng 1 W10408179 (water vavle asm) and 1 WPW10121138 (housing)

Near Wilderness Oak, San Antonio, TX 78258
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Customer complaint is that the unit is not cooling in the refrigerator section. Found evaporator frozen in freezer. Need thermistor and harness.; ordrng 1 W10316760 (thermistor) and 1 W11224591 (motor-evap)

Near SW 38th St, San Antonio, TX 78237
Justin  R.

Justin R.

RANGE WHIRLPOOL WEG745H0FS0 "Spoke with customer about appointment, rescheduled for Monday ; schdld next appmnt for 10/12 MON !"

Near Quinlan Ranch, San Antonio, TX 78253
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WSZ57L18DM00 Unit not cooling properly. Found Previous control installed is defective. Per marcone there is an updated part. Ordering updated control. Control on b/o ; ordrng 1 W11382528 (CONTROL BOX)

Near Augusta, Boerne, TX 78006
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIC18NNTS1 Customer stated inner drain pump fell down. Inspected unit to find the piece of the reservoir that holds the drain pump and drain hose in place broke after last visit. Would need to order reservoir to get issue resolved. ; ordrng 1 WP2324334 (WATER PAN)

Near Royal Heights, San Antonio, TX 78257
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BB2 Ordered wrong color panel. Will order correct part. ; ordrng 1 W10874825 (panel-drwr)

Near Austin Hwy, San Antonio, TX 78209
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

COOKTOP ELECTRIC WHIRLPOOL KICU569XBL00 Spokemto AE authorization WSSSM00WL1 covers service fee and labor are covered found F7E4 error code checked wires 3 right burners show error code inspected unit all wires good followed steps recommended replacement of UI and Control for right burners. Also needs counter gasket gasket was never installed.customer to speak with Kitchenaid for assistance. Advised customer to find DOP paperwork prior to speaking with them.; rqstng P&A on 1 W10857233 (module) and 1 WPW10237005 (gaskt-cktp) and 1 WPW10396615 (display)

Near Westfield Landing, La Vernia, TX 78121
Colton B.

Colton B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Need to call Techline but cannot get to call before techline closes. Rescheduling for Tuesday. ; schdld next appmnt for 10/13 TUE !

Near Menger Springs, Boerne, TX 78006
Jim G.

Jim G.

OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 Verified issue is control. Ordered control. ; ordrng 1 WPW10119143 (cntrl-elec)

Near Encino Bend, San Antonio, TX 78259
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated that the issue is the unit is not producing ice and it also is leaking water from the dispenser. Ran icemaker test and found the motor was not in the home position. Icemaker fill test and harvest test was successful. Ordering a fill tube for the water dispenser.; ordrng 1 WPW10499015 (tube-water)

Near Bowen Dr, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

COOKTOP ELECTRIC KITCHEN AID KECC607BSS02 F1E0 error codes present tested burners tested wiring per tech sheet needs UI Ui covered under 5 year warranty per SB web. Labor service fee will be needed. call when part comes in. ; ordrng 1 WPW10545370 (cntrl-elec)

Near Landmark Park, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFE540H0ES0 Found bake element failed causing unit to not preheat or heat correctly needs new element spoke to CS rescheduling for tomorrow.; ordrng 1 W10779716 (elmnt-bake)

Near Golden Vista, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found LED and and ice maker E2 error code found pantry ui not working removed ui stilo same issue reset power leds came on but both UI not working correctly ice maker did harvest and fill ordered both UI and main control. Call when parts come in.; ordrng 1 W11387384 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)

Near Silver Buckle, Selma, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB725BW0 "Found entire top panel rusted which will need to be replaced found lid and both hinges due to to rust called CXC spoke to Tiffany sr 7728951365 advised her of damage to document it. Due to age the of unit Maytag said they cannot help,with any costs. service fee good 90 days. Customer will contact Maytag. Messaged office to mail receipt.; rqstng P&A on 1 W10552507 (top) and 2 WP8563964 (hinge)s and 1 WPW10119492 (lid)"

Near Kitty Hawk Rd, Universal City, TX 78148
Shawn W.

Shawn W.

FREEZER WHIRLPOOL WZF34X20DW01 Our customer is still having some frosting on the top inside of the door. I called Tech line and spoke with Leon. The next step that he is recommending is applying a silicone sealant to the cabinet. SR # 7728998908. I spoke with SG since he has experienced success with this process. I will be using the Whirlpool electrical grade sealant WP482338. Part ordered.; ordrng 1 WP482338 (adhesive)

Near Ripple Way, San Antonio, TX 78266
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG505M0BS3 Closing documents provided from builder found orfice on front left obstructed used wire brush clean flame spreader and cap and removed orfice cleared it out retested all operations normal. Install instruct today.

Near Foxbrook Way, Cibolo, TX 78108
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF706ESS01 Found module wire in FC reversed polarity on wires switched wires at harness tested all operations normal.

Near Priest Rd, Elmendorf, TX 78112
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED6620HC1 I was unable to get the blower wheel off. Blower wheel would not budge and started stripping. The blower wheel and housing will need to be replaced. Parts ordered.; ordrng 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)

Near Comanche Heights, San Antonio, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL 123455 Customer did not want dryer serviced says it was working fine just had vent hose kinked.

Near County Rd 329, Floresville, TX 78114
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Our customer was concerned about the fans operation. She was preheating and there was smoke in the oven and when she opened the door the smoke evaporated and the fan did not come on. I explained to her that the fan has two speeds and is activated by sensors to protect the electronics, not dissipate smoke. Ran diagnostics and received no error codes. Ran through component activation on all loads for both ovens. All loads were working on both the top and bottom ovens. I preheated each oven to 350 degrees F. Unit is fully operational."

Near Jove, Bulverde, TX 78163
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW7120HW0 I contacted our customer with an estimate and he informed me that this call is for a new washer not the one we previously diagnosed. He said he had informed Whirlpool but it came as a job on the old model. Our office informed me that this was worked out and updated. I conducted forced refresh a few times and it did not update. I went ahead and updated with new model number and serial number. This unit had a small leak and was just continuously running water through the fabric softener dispenser. Customer had shut off the water. Once the water was turned back in the unit continued running water through the softener dispenser even though it was unplugged. I turned that water off at the washer and water continued to flow in. I found out from our customer that his faucets in the home will not turn off. This unit will need a new control and a new water valve. Parts ordered.; ordrng 1 W11220230 (valve) and 1 W11419051 (CONTROL ELECTRONIC)

Near Markham Glen, San Antonio, TX 78247
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFX2897DRM02 "Unit not making ice due to frozen evaporator. Ordering all parts recommended by techline on previous phone calls with techline for same issue and per service pointer regarding frozen EVAP. ; rqstng P&A on 2 67006425 (SCREWS)s and 1 W10843055 (CONTROL) and 1 W10848783 (UI) and 1 W11087438 (EVAP HARNESS) and 1 W11188493 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10248595 (DAMPER CONTROL) and 2 WPW10339879 (WIRE TIES)s, states that autho needed"

Near Sage Oaks Trail, Boerne, TX 78006
Shawn W.

Shawn W.

WASHER MAYTAG MVWC565FW0 No errors in diagnostics. Unit is grinding and slipping. I could not get impeller off. Tighten down bolt and tested unit. Same thing. Unit will need new gear case splutch and actuator. This unit is likely going to require breaking some parts to get the tub out. I have ordered these parts as a contingency and will return to vendor what is not needed.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11385424 (RETAINER) and 1 WP8533953 (screw) and 1 WPW10006384 (drive belt)

Near Wayward Dr, San Antonio, TX 78217
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RF28NHEDB "Installed new icemaker, control and auger drain line from Samsung service kit. No further issues. Tested to complete."

Near Gould St, San Antonio, TX 78207
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Checked refrigerator found freezer door handle was loose, tightened set screws checked operation unit is working properly now."

Near Ruby Palm Pass, San Antonio, TX 78218
Jim G.

Jim G.

DISHWASHER KITCHENAID KDTE204GPS0 Replaced tub. Issue resolved.

Near Rustic Oak, San Antonio, TX 78261
Jim G.

Jim G.

RANGE WHIRLPOOL WFE505W0JZ0 Verified loose wire at the receptacle. Used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock

Near Canyon View, Spring Branch, TX 78070
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the door tit he unit will not close. Found issue to be caused by the lid being cracked and broken off at the hinge. Ordering parts to resolve issue. ; ordrng 1 W11259006 (lid)

Near Willow Heights Dr, San Antonio, TX 78254
Jim G.

Jim G.

WASHER SAMSUNG WF50K7500AV Replaced door boot. Issue resolved.

Near Grosbeak Dr, Spring Branch, TX 78070
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer stated that the issue is the icemaker is leaking water into the freezer. Found a sheet of ice at the icemaker compartment. The issue is caused by the ice tube being misaligned with the icemaker. After realignment the unit was tested good with no further issues at this time.

Near Evans Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL MBF2258XEW1 "Found failed control unit wont go to defrost heater and bimetal good quoted control parts labor service and tax. Service fee paid good,for 90 days.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"

Near Bear Trace, Floresville, TX 78114
Jim G.

Jim G.

REFRIGERATOR JENN-AIR JFFCC72EFS03 Replaced all parts. Missile fully resolved.

Near Wengenroth Rd, Kendalia, TX 78027
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4816FW1 Issue is that cold water fills tub even when unit is turned off. Finding issue to be a faulty valve. Ordering new valve and returning tomorrow. Collected all costs for the repair. ; ordrng 1 W11210459 (valve)

Near Stoneleigh Rd, Center Point, TX 78010
Justin  R.

Justin R.

DRYER WHIRLPOOL WED5000DW2 Customer said he was worried the vent was not venting properly due to poor install. But unit is venting correctly.

Near San Antonio, TX 78253
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "This unit will need a new start device, new control board and the unit will need to be leveled and have the freezer door gasket heat treated. When I went into service test made it showed a program code of 14. It should be reading 12. I reprogrammed the proper code. Unit will not go last step one of diagnostics. Unit will need a new control board. Parts needed ordered.; ordrng 1 W10503278 (control board) and 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"

Near Jove, Bulverde, TX 78163
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found issue to be caused by restriction in evap. Conferred with DH to verify this. Scheduling sealed system tech to return. ; schdld next appmnt for 10/9 FRI !

Near Akin Pl, San Antonio, TX 78261
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that the issue is the unit is not functional. Entered the unit into diagnostics and it would not begin to cycle or reveal any errors. Ordering a control and the main pump assembly to resolve issue.; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)

Near Roble Grande, San Antonio, TX 78261
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS Customer stated unit needed to be calibrated per independent inspector. Followed service pointer W10565140 per Whirlpool to verify temp calibration. Upper unit heating properly and no need to calibrate it. Lower oven was slightly too cold. Calibrated lower oven up. Unit testing good now. No further issues at this point.

Near Barefoot Way, Boerne, TX 78006
Richard G.

Richard G.

THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer complaint is that the front panel was not reinstalled properly and is hanging down. Reinstalled front panel.tested to complete. Unit is good to go.

Near Horizon Hill Blvd, San Antonio, TX 78229
Justin  R.

Justin R.

WASHER MAYTAG MHW5630HC0 Replaced stator and rotor for unit. Tested to complete

Near Becker Field, San Antonio, TX 78253
Jim G.

Jim G.

OVEN ELECTRIC (D KITCHENAID KODE300ESS01 Verified error at ACUs. ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)

Near Stirrup Dr, Spring Branch, TX 78070
Jim G.

Jim G.

REFRIGERATOR LG LMXS30776S03 Verified issue at the icemaker but customer will evaluate cost and verify freezer has no other issues. Cool Ted service fee. ; saved tckt

Near Stirrup Dr, Spring Branch, TX 78070
Justin  R.

Justin R.

WASHER MAYTAG MVWB950YG1 Picked up tub to send back to AIG

Near FM1283, Mico, TX 78056
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW5 "Issue is an F6E2 error code. Unit needs new control and console. Ordering and returning. Both parts are out of stock, did not schedule return date.; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"

Near N J Dr, Boerne, TX 78006
Jim G.

Jim G.

DISHWASHER WHIRLPOOL JDTSS246GP0 Part ordered was not correct. The wiring harness was completely missing (although there is a chance it may not be needed anyway. Reordered inlet valve. ; ordrng 1 W11302844 (WIRING HARNESS. ) and 1 WPW10327249 (water intake valve)

Near Ridge Creek Ln, Bulverde, TX 78163
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT730PAHZ "Customer stated that the unit is not drying dishes adequately. The heater is engaged and there are no error codes in diagnostics. Educated customer on ways to alleviate drying concerns, unit is functioning as designed at this time. Yes to survey."

Near Tree Fern, San Antonio, TX 78260
Richard G.

Richard G.

WASHER WHIRLPOOL WFW95HEDC0 Customer states unit started leaking during normal cycle last night. Found large crack in drum. Will need p&a for over limit; rqstng P&A on 1 WPW10409997 (tub-outer)

Near S Verde Dr, San Antonio, TX 78240
Douglas H.

Douglas H.

RANGE KITCHEN AID KFDC558JSS00 Control panel scratched. Ordering control panel to resolve the issue. Part on b/o; ordrng 1 W11402036 (CONTROL PANEL)

Near Spike Rush Ln, , TX 78006
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW5620HW2 Swapped out drain hose assembly to resolve leaking issues. Unit has no further issues at this time.

Near Wilderness Oak, San Antonio, TX 78260
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Found filter not seated properly, flushed out system and unit started working as design. Freezer gasket wasn’t seating correctly, ran steam on gasket and reseated."

Near Johns, Bandera, TX 78003
Richard G.

Richard G.

DRYER WHIRLPOOL WED7000DW2 "Customer complaint is that the drum is not turning and they are receiving a v2 error. Entered diagnostics and found error codes F4E4 L2 line voltage error, F3E2 moisture sensor open/shorted, F2E1 stuck button. Found wiring harness cut inside of unit. Will need main harness.; ordrng 1 W10777426 (harns-wire)"

Near Texana Dr, San Antonio, TX 78249
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUID508HPS00 "Customer stated unit would trip breaker instantly. Attempted to reset breaker. Wouldn’t reset. Pulled unit and unplugged unit, breaker would then reset. As soon as unit plugged in breaker would trip. Tested unit on a different circuit. Breaker didn’t trip and ran through diagnostics testing with no issues on different circuit. Advised that the issue lies in the electrical circuit. Recommended to contact an electrician to resolve the issue with the breaker. No further issues at this point for me. Unit is functioning as designed when plugged into another circuit. Unit is under warranty per serial number"

Near Phillip Rd, Boerne, TX 78006
Colton B.

Colton B.

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Customer complaint is low ice production and leaking. Pulled unit out, water connections are good, unit filled and drained multiple times with no issue. Customer says unit isn’t producing as much ice as normal. Tried calling techline but they were closed for training. Rescheduling for tomorrow so that I can call them from in front of unit.; schdld next appmnt for 10/9 FRI !"

Near Menger Springs, Boerne, TX 78006
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE510S0HS1 Installed new burner. All elements working. No further issues. Tested to complete.

Near N Santa Rosa St, San Antonio, TX 78207
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit is not cooling well in the refrigerator section. Yesterday it was at 52 degrees. Temperature setting is at 36 degrees. There is a considerable amount of food in refrigerator with some items blocking airflow between shelves. Icemaker is currently functioning properly and there is ice in the bin. Ice in bin does appear to be melting some. Evaporator is frozen again. Attempted to contact techline, but they are attending “update training”. Ordering evap motor and damper for repair and will contact techline again when returning.; ordrng 1 W11087438 (motor-evap) and 1 WPW10248595 (control)"

Near La Rue Ann Ct, San Antonio, TX 78213
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Issue was a non operational wash motor assembly. Whirlpool sent customer the part. Installed new sump and pump from Whirlpool, unit tested good. Returning the one sent with me."

Near Vicksburg Ave, Kerrville, TX 78028
Richard G.

Richard G.

MW-HOOD COMBO KITCHENAID KMHC319ESS5 Customer complaint is that the unit is tripping the breaker when it is running. Says an electrician checked it out and the output was too high. Verified issue with mw tripping breaker. Output from transformer is too high.; ordrng 1 W10138793 (fuse) and 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 1 W10772112 (transformr) and 1 W11230995 (magnetron) and 1 W11256462 (diode)

Near Cedric Ln, San Antonio, TX 78213
Colton B.

Colton B.

RANGE WHIRLPOOL n/a Issue was no gas. Unit is working fine now. Construction in the area must have turned gas off. Unit tested good.

Near Handies Peak, Helotes, TX 78023
Justin  R.

Justin R.

DRYER WHIRLPOOL WED9400SZ2 "F31, high temp cycling from 205 to 185. Running too hot, would need cycling thermostat for unit. Customer does not want to go forward with repair."

Near Timber Hill, Pipe Creek, TX 78063
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL MT4155SPB2 Customer complaint is that the microwave will not start. Found issue to be with the control panel. Control panel cannot be ordered. Unit is not repairable. Did not collect from customer.

Near Dogwood Ln, San Antonio, TX 78213
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Cancelled request. Close job.

Near Pacific Maple, San Antonio, TX 78254
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Called tech line spoke to Andy. Recommends getting the filter board as the interlock did not test out for voltage. ; ordrng 1 W11398764 (FILTER CONTROL)

Near Turmoil Curve, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW4816FW2 Found piece of metal stuck between drum and tub. Removed and tested to complete.

Near Shade Tree, San Antonio, TX 78254
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found range is un level tried to level but floor is not level to do this, customer will have to add board to back of range to level, everything is working properly."

Near Ruby Palm Pass, San Antonio, TX 78218
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer stated this was the unit is leaking water from the icemaker. Observed a large sheet of ice in the bottom of your freezer. Found issue to be caused by the ice fill tube being misaligned with the icemaker. Realigned the tube and ran water tests to ensure proper function. Unit is testing good now with no further issues at this time

Near Evans Rd, San Antonio, TX 78258
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRT348FMES00 "Close job, already serviced this unit."

Near Ingram Rd, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR KITCHEN AID KSSS42FMX01 Tested unit. Slow water fill to ice maker. Causing fill tube to freeze up and cause spraying during fill. Issue caused by filter. Customer will need to replace filter. No issues filling ice maker. Collected service fee. Job complete.

Near Morningside Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

OVEN ELECTRIC (D JENN-AIR JBS7524BS0 Complaint is steam oven trips breaker every time it’s plugged in. Tested unit. Did not trip breaker when plugged in. Ran convect bake with no issues. Could not duplicate any issues at this time. Unit is working properly. Advised customer to monitor for any issues. Will contact if issue reoccurs.

Near Oak Park Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KUDE60FXBL Tested dishwasher. Ran drain. Good drain. Found suds buildup. Issue caused by over suds. Unit is working properly. Tested to complete.

Near Evans Ave, San Antonio, TX 78209
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer complaint is that the refrigerator section has stopped cooling. Evaporator is frozen over. Ordering harness and diffuser.; ordrng 1 W11033168 (harns-wire) and 1 WPW10248595 (control)

Near Tisbury Pkwy, San Antonio, TX 78251
Jesus C.

Jesus C.

WASHER MAYTAG MVWC465HW2 Unit not spinning. Found belt slipped off pulley. Reinstalled belt. No further issues. Tested to complete.

Near Santa Monica, San Antonio, TX 78201
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADB7 Installed new dispenser and retainer. No further issues. Tested to complete.

Near Mcgowen Field, San Antonio, TX 78227
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW Customer does not need service.

Near Kirk Pl, San Antonio, TX 78226
Colton B.

Colton B.

RANGE WHIRLPOOL WFE505W0JZ No range present that matches this description or serial number.

Near Bandera Rd, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER MAYTAG MVWC465HW Tested unit. No error codes. No issues during testing. Unit is working properly. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Per Sb web actual goods issue date 9/10/2020. Freezer door not sealing properly. Found issue to be freezer gasket. Ordering gasket to resolve the issue. Will also need to seal the liner to cabinet with RTV; ordrng 1 W11030682 (GASKET FREEZER)

Near La Cantera Pkwy, San Antonio, TX 78256
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced control. Tested to complete. Unit is good to go.

Near Falls Summit, San Antonio, TX 78245
Colton B.

Colton B.

REFRIGERATOR SAMSUNG RF23J9011SG/AA "Called Samsung, melted ice chute is not repairable. Letting AE know of situation. Leaving ticket open for further notes. ; saved tckt"

Near Huntress Ln, San Antonio, TX 78255
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Verified issue was able to be solved by syncing unit to mobile device. Assisted customers linking to local WiFi. Issue resolved. ; used 1 WP8567668 (WIRE TIE ) from stock

Near Frankies Cove, New Braunfels, TX 78132
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit is making a squeaking noise during spin only. No errors in diagnostics. Manual spin test revealed that the suspension is weakened in the back and is causing the drum to rub against the cabinet. Ordering suspension to resolve issue.; ordrng 1 W11130356 (suspension)

Near Bethany, San Antonio, TX 78245
Jesus C.

Jesus C.

UPRIGHT / CHEST WHIRLPOOL WZF34X20DW Installed new drier. Cleared and recharged system. Will reschedule to verify repairs. Ordering evap as precaution. ; schdld next appmnt for 10/12 MON !

Near Interstate 35 Access Rd, San Antonio, TX 78224
Jesus C.

Jesus C.

WASHER MAYTAG MVW6230HW Tested unit. No error codes. No issues during testing. Unit is working properly. Job complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Douglas H.

Douglas H.

VENT HOOD UNKNOWN UXD8636DYS0 "Unit retracts only if button is held. And goes down automatically. Found switch to be faulty. Part shows as oos through our Channels. CUST is going to purchase part himself and have us out to install the part. Did advised that since they are purchasing the part themselves we couldn’t warranty the part itself, customer understood. Quoted 97.45 for install of part. Collected Sc. Customer wants to proceed with us installing the part after it arrives from him purchasing it."

Near Stratton Ln, San Antonio, TX 78257
Douglas H.

Douglas H.

DRYER WHIRLPOOL WED4815EW1 Complaint of grinding noise. Tested unit. Unit is functioning properly. No abnormal noises found. Cleared for resale.

Near Rim Dr, San Antonio, TX 78257
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFC704FPS03 Replaced door and contacted technical suppprt and spoke to JK who advised replacing right door as well. ; ordrng 1 W11254957 (dor-fip) and 1 W11330486 (UI CONTROL)

Near Estacado, San Antonio, TX 78261
Douglas H.

Douglas H.

VENT HOOD KITCHENAID KXW9736YSS0 "Called CXC to verify warranty since Sb web didn’t show the information. Spoke with Daniel, he stated unit is showing oow based on serial number, unit is over 2 years old. Customer stated moved in to home in February 2019. Filters stuck, managed to remove filters to find the built in tension springs to be damaged likely during installation. These tension springs cannot be replaced as they are attached to the hood itself and the hood is not a serviceable part. Adjusted springs in an attempt to help customer out. Collected Sc. No further issues at this point for me."

Near Sanctuary Cove, San Antonio, TX 78257
Jim G.

Jim G.

DRYER MAYTAG MED7230HC0 I could not verify any errors. No error codes. Did notice a loose screw however. Corrected that.

Near Primwood St, San Antonio, TX 78233
Michael R.

Michael R.

WASHER ROPER RTW4516FW2 "Vibrating on spin cycle per customer. There were no error codes, tested spin cycle on manual test, spinning normal, calibrated and performed a diagnostics test, completed with no issues or error codes. Possible unbalanced load caused the issue, appliance is working normal"

Near Stone Gate Dr, Victoria, TX 77904
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Ice turning into big chunks per customer, The ice bin was stuck, unable to pull out, had to break ice loose from underneath to pull it out, cleaned up ice, installed new ice maker, it’s harvesting and calling for water, ice maker is working normal"

Near Ridge Dr, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ Inspection of freezer light shows failure. Replace light module. Issue resolved

Near Dorsal St, Corpus Christi, TX 78418
Michael R.

Michael R.

DISHWASHER KITCHENAID KDFE104HPS0 "The wash won’t start per customer, F4E3, F7E1, ran diagnostics, the appliance is heating, washing and working normal."

Near Ridge View, Victoria, TX 77904
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF331PAHS0 Installed components tested unit issue resolved

Near Cimarron Blvd, Corpus Christi, TX 78414
John L.

John L.

ICEMAKER KITCHENAID KUIX305ESS2 "Installed components,tested unit for function afterwards. Unit is working as designed. Issue resolved."

Near Blue Heron Dr, Rockport, TX 78382
John L.

John L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit, tested power power at outlet and tested for power at junction box unit is receiving power but does not function. Control box not powering on, replace to resolve this issue.; ordrng 1 W10918994 (cntrl-elec) and 1 W11028325 (housing-ui)"

Near Lang Rd, Portland, TX 78374
John L.

John L.

RANGE WHIRLPOOL WFC150M0EB3 "Inspected unit unit not maintaining proper temperatures check for codes none found. Did notice some gunk behind control board, this may have caused a short. Replace board and sensor, issue has been resolved"

Near County Rd 2415, Sinton, TX 78387
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Inspected unit, We are freezer section is frozen, this is causing fan blade to make contact with ice buildup and it’s causing noise. This is also causing unit to lose cooling, will need to replace fan harness and thermostat to resolve this issue.; ordrng 1 W10384183 (thermistor) and 1 W10637660 (harns-wire)"

Near Denipat Ln, Aransas Pass, TX 78336
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Called and spoke with customer, he said that today wasn’t a good time, they will call back and reschedule.; O-emld tckt"

Near Bexar Ave, Victoria, TX 77901
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ Inspection of freezer light shows failure. Replace light module. Issue resolved

Near Dorsal St, Corpus Christi, TX 78418
Adam H.

Adam H.

RANGE AMANA AER6303MFB2 Inspection of unit shows error code for oven sensor And visually broken/failed bake element. Replace sensor element and control to resolve issue; ordrng 1 W10181986 (sensor) and 1 W11111743 (elmnt-bake) and 1 W11204487 (cntrl-elec)

Near W 4th St, Alice, TX 78332
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"

Near FM237, Meyersville, TX 77974
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRSC703HPS00 Se#7728631796. Section of unit shows same problem as before back of refrigerator wall covered in ice. Call tech line to troubleshoot issue SR number above. After running several different tests it was determined that three-way valve is not opening or position correctly to allow fluid to flow. Replace three-way valve thermistor and inverter Resolve issue. Also note that tech line states if where the lines feeding into the cabinet are large or appear to have large gaps/openings to seal with RTV. Job will require sealed system technician. Also customer is requesting a three day call ahead prior to appointment time so she is able to fix her schedule and prepare the work area.; rqstng P&A on 1 W10323459 (thermistor) and 1 W10710090 (invrtr-box) and 1 W10841140 (adhesive) and 1 W11034126 (valve)

Near Boardwalk Ave, Corpus Christi, TX 78414
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Exposed the reservoir and found it was frozen, no need to use the connectors, defrosted the reservoir and used the sealer and adhesive, the water is flowing through the water dispenser and ice maker is calling for water, the appliance is working normal"

Near Houston St, Port Lavaca, TX 77979
John L.

John L.

REFRIGERATOR KITCHENAID KRMF606ESS01 "7753Inspected unit, ice dispenser motor is rusted out and no longer functions properly. Water has got passed seal to motor to cause rust. Also dispenser door not sealing allowing for condensation. Replace these items to resolve issue.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft) and 1 W10654548 (door-ice) and 1 W10710619 (plate)"

Near St John Ct, , TX 78336
Michael R.

Michael R.

WASHER MAYTAG MVWX655DW1 "There was a load of towels in the washer, that was banging on spin cycle, unbalanced and overloaded. Removed the towels. F0E2, error code, cleared error code, calibrated and performed a diagnostics,, completed with no issues or error codes, the appliance is working normal"

Near Commerce St, Port O'Connor, TX 77982
Adam H.

Adam H.

MICROWAVE WHIRLPOOL WMH31017HS6 Inspection of microwave shows not heating. Running diagnostic tests through control board show all other functions working. Model number on unit results in no information through ServiceMatters. Contacted distributor marcone to try and get the correct part number for Control board of microwave. Macon’s research resulted in same findings no information available representative Kevin stated he would have to reach out to whirlpool to find definite answer. Unable to schedule return appointment pending marcones findings.”; saved tckt

Near Cimarron Blvd, Corpus Christi, TX 78414
Michael R.

Michael R.

WASHER MAYTAG MVWC465HW2 "Customer says not getting enough water to wash the clothes, not getting clothes clean. No error codes, calibrated and performed a diagnostics test, completed with no issues. Set the appliance on power wash/deep water, the appliance is filling properly, appliance is working normal"

Near Romona Rd, Seadrift, TX 77983
John L.

John L.

WASHER MAYTAG MVW6230HW0 "Inspected unit, User interface has a crack that goes right through the start button. Attempted to run diagnostics, unit will not allow selection due to the cracks interfering with start button. Will need to replace user interface to resolve this issue.; ordrng 1 W11130428 (FASCIA)"

Near FM1694, Robstown, TX 78380
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW1 "Installed the new agitator, attempted a to calibrate the apple but the clutch wouldn’t activate, tub barely spinning, took the stator motor off and saw the gearcase didn’t come with the slider, ordered part to resolve issue ; ordrng 1 W10734521 (slider)"

Near FM237, Meyersville, TX 77974
Adam H.

Adam H.

DRYER MAYTAG MEDB765FW0 After installing all components and testing unit issue is unresolved. Diagnostic on dryer now show’s F1E5. Replace acu to resolve.; ordrng 1 W10914394 (cntrl-elec)

Near St Denis St, Corpus Christi, TX 78414
Michael R.

Michael R.

WASHER MAYTAG MVWC565FW1 "The appliance is starting and working normal, said the appliance is shaking really bad. Tested the spin cycle, when it got up to high speed the appliance started shaking real bad, ordered the suspension ; ordrng 1 W11033491 (suspension)"

Near Ivanhoe Dr, Victoria, TX 77901
John L.

John L.

DRYER WHIRLPOOL WED8000DW4 "Replaced components, tested unit after installation. Unit is functioning and heating. Issue resolved."

Near La Joya, Port Aransas, TX 78373
John L.

John L.

COMPACTOR WHIRLPOOL TU800SPPQ2 "Installed component, tested after install. Unit functions."

Near Redfish Ct, Aransas Pass, TX 78336
Adam H.

Adam H.

RANGE KITCHEN AID KSEG700ESS0 Install components tested unit issue resolved. Unit is out of warranty and customer called office ahead of appointments and pre-paid.

Near W County Rd 2180, Kingsville, TX 78363
Michael R.

Michael R.

DRYER WHIRLPOOL WED5000DW2 "The complaint water inside the dum, there was no water inside the drum on arrival. Turned the appliance on and it’s heating normal, vent hose is clear, checked the vent outside, has good airflow, appliance working normal, the seal is torn, ordered seal to resolve issue ; ordrng 1 W10906683 (seal-door) and 1 WP279368 (adhesive)"

Near Village Rd, Port Lavaca, TX 77979
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "The tracks are rusted left side is broken, ordered tracks and dish rack wheels to resolve issue and rescheduled customer ; ordrng 2 WP3385089 (track)s and 2 WP8565925 (stop)s and 4 WP9743002 (gasket)s and 2 WPW10078083 (dishrack wheel)s and 2 WPW10508950 (stop)s"

Near Pruett Ln, Seadrift, TX 77983
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install components tested unit issue resolved. Informed customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved

Near Crestlea Dr, Corpus Christi, TX 78415
John L.

John L.

WASHER AMANA NTW4516FW3 "Ran diagnostics on unit, no codes pulled. Customer explained issues having with unit. Explained unit makes lots of noise during spin and had smoke when ending cycle. Also unit has issues filling and unit shakes a lot. Tested valves for water flow, valves functioning as should. Found suspension to be weak which is causing unit to jump around. Agitate and spin function but belt is slipping causing loud squeaking noise. Replace belt and cam to resolve this issue as well as suspension.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10821951 (suspension)"

Near Derry Dr, Corpus Christi, TX 78408
Adam H.

Adam H.

DRYER MAYTAG MEDX655DW1 Install components tested unit issue resolved.

Near Spanish Trail, Corpus Christi, TX 78410
John L.

John L.

REFRIGERATOR MAYTAG MFW2055FRZ00 "Inspected unit, found multiple issues with this unit. Slides for freezer door do not glide properly, and prevent freezer door from sitting on one side. This is causing unit to ice up and keep uniform cooling properly. Also noticed evaporator fan is not working properly and will need to be replaced as well. Condenser fan will also need to be replaced is it too is making noise when start up. Compressor may need to be replaced in this unit, quartering the following components to resolve these issues.; ordrng 1 W10397635 (slide) and 1 W10397636 (slide) and 1 W10445423 (compressor) and 1 W10464673 (fan motor) and 1 W10487766 (harns-wire) and 1 W10530280 (motor-cond) and 1 W10817071 (blade-fan)"

Near Wainwright St, Corpus Christi, TX 78405
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Installed components calibrated unit ran verification cycle issue resolved.

Near FM 1554, Alice, TX 78332
John L.

John L.

WASHER MAYTAG MVWX655DW1 "Ran diagnostics, tried to manually test components. But unit did not respond to any selections. Unit functions during a normal setting but won’t do anything in diagnostics mode. Unit may have control issues, tried diagnostics mode until able to get codes. F2E1 stuck key, was able to finally get unit to function in diagnostics mode. Was able to run tests on components. Valves in unit not closing and allowing to constantly drip into tub, replace valves to resolve this. Suspension is loose on unit, this is causing unit to bounce around, suspension will need to be replaced. Also drain pump struggling to remove water, pump sounds weak, replace as well.; ordrng 1 W10678676 (housing) and 1 W10727777 (pump-water) and 1 W10748956 (suspension) and 1 W10803588 (cntrl-elec)"

Near Carolyn Dr, Corpus Christi, TX 78417
John L.

John L.

WASHER MAYTAG MVWB835DW3 "F6E2 UI cannot year ACUF2E1 stuck keyInspected control, control board has damage. Replaced board but code still pops up. Tried to recalibrate unit, but UI will not respond. Replace UI to resolve.; ordrng 1 W11035014 (console)"

Near Dodd Dr, Corpus Christi, TX 78415
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Installed components, charged unit. Unit is holding pressure and has started cooling. Issue resolved."

Near Brahma Blvd, Kingsville, TX 78363
John L.

John L.

DRYER WHIRLPOOL WED5100HC0 "F2E1 stuck button ran button test, all buttons work as should.F3E2 shorted moisture sensor, ran diagnostics cycle. Unit does not run. Motor fails to power. Issue with main control. Replace sensor and control to resolve these issues.; ordrng 1 W10298258 (harns-wire) and 1 W10396028 (motor-drve) and 1 W10693363 (fuse-thrml) and 1 W11400356 (CONTROL)"

Near S Staples St, Corpus Christi, TX 78411
John L.

John L.

REFRIGERATOR AMANA ART318FFDB06 "Installed components, charged unit. Unit holding pressure. Upon replacing unit noticed system was dry. Unit may have a possible leak within evaporator. If customer calls back for a no cool issue order evaporator.Part # W11103612"

Near Dubose Dr, Corpus Christi, TX 78416
John L.

John L.

WASHER MAYTAG MHW5630HW1 "Installed valves, tested unit after installation. No code after test, unit is functioning. Issue resolved."

Near Silverleaf St, Port Aransas, TX 78373
John L.

John L.

RANGE WHIRLPOOL WFE515S0JS0 Installed components! Tested after installation. Issue resolved.

Near Island Retreat Rd, Port Aransas, TX 78373
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Inspection of unit shows door ajar icon on display. Testing rocker switches on both right and left hand of refrigerator shows sometimes open sometimes close circuit. Replace both right and left rocker switch as well as display to resolve issue.; rqstng P&A on 2 12466105 (switch,rocker arm)s and 1 W10669171 (cntrl-elec)"

Near Lost Creek Dr, Corpus Christi, TX 78413
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Stopped making ice again per customer. Went into diagnostics and activated harvesting test, 23 error code, bad motor/switch, Installed a new ice maker from truck stock, unplugged appliance and ran both harvesting and water test 3 times, the ice maker is reaching home, harvesting and calling for water, all 3 test past. Called and spoke with Bruce to confirm what I’d done was all I needed to do since it was the 3rd trip, SR7728981288. He said if all tests past I was good, bad part on last install. Appliance is working normal"

Near Co Rd 2144, Taft, TX 78390
John L.

John L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, unit has depleted its refrigerant. Vacuumed lines, left vacuum to sit for 20 mins. No change in vacuum. Filled unit with nitrogen at 150 psi. Checked around unit for any signs of leak also used UV light to search. Nothing found, about 30 mins passed. Slight drop in pressure, unable to locate leak. Called Techline and spoke with Robert Explained what steps were taken and what was found. Techline recommending to replace 3 way valve as pressures reading to high, my be blockage.#7728976127; rqstng P&A on 1 978025 (valve) and 1 W10286069 (drier-uv) and 1 W10634642 (valve)"

Near Cavalry Rd, Victoria, TX 77905
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer has hardcopy receipt showing purchase date with model Number from Lowe’s. But from scratch and dent. Inspection of unit shows icemaker broke and hanging in position also water free filling into ice bucket space. Replace icemaker and auger motor As well as control board to resolve issue. Job will have to be scheduled for two count huge amount of ice in freezer door compartment no telling how deep.; ordrng 1 2220458 (coupling,bottom) and 1 W10225313 (motor) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10798411 (icemaker) and 1 W10855773 (cntrl-elec)"

Near Victor Lara Ortegon St, Corpus Christi, TX 78417
Michael R.

Michael R.

DRYER AMANA NED4655EW1 "Taking 2-3 times to dry clothes per customer. Turned the dryer on and checked the vent hose outside, it was clogged up obstructing the airflow, removed the vent hose, the appliance has good airflow and heating properly, the customer will be replacing the vent hose, appliance is working normal"

Near Townsend St, Corpus Christi, TX 78415
Michael R.

Michael R.

OVEN WHIRLPOOL WOS11EM4EB00 "Installed the sensor and tested the appliance with my meter, preheated to 350 degrees, the appliance is working normal."

Near Castle Forest Cir, Corpus Christi, TX 78410
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Not making ice per customer. Tested the ice maker, it started but it locked up, installed new ice maker, tested, harvesting and calling for water, ice maker and appliance are working normal"

Near Avenue C, Corpus Christi, TX 78410
John L.

John L.

WASHER MAYTAG MVWC465HW2 "Install components, recalibrated unit. Issue has been resolved."

Near E Main Ave, Robstown, TX 78380
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 Inspection of unit shows multiple error codes most concerning would be motor fault. Also agitator is free spinning on post. Removed agitator and span or not receptive unblock tighten it back down reinstalled agitator issue resolved. Ran verification cycle and calibrated unit.

Near Ayers St, Corpus Christi, TX 78417
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Not heating per customer, the appliance has never been put together, not sure how they know it’s not heating, no power cord to the appliance, the adjuster on the left side is broken, ordered parts. ; ordrng 1 4317824 (cord-power) and 1 W10712395 (adjuster)"

Near FM 1069, Aransas Pass, TX 78336
Michael R.

Michael R.

DRYER MAYTAG MEDX655DW1 "Not heating, removed back and tested the heat element, bad element, replaced it with one from truck stock, turned the appliance on, it’s heating and working normal ; used 1 279838 (ELEMENT) from stock"

Near Angelita Dr, Odem, TX 78370
John L.

John L.

ICEMAKER KITCHENAID KUIX305ESS2 "Ran test on unit, Found multiple issues. First issue camel grid cutter is in rough shape will need to be replaced. Issue with valve, valve is slow to dispense water into reservoir that will need to be replaced as well. Also water head for ice tree is in bad shape and needs to be replaced. Finally issue with compressor, tried to turn compressor on during service test, compressor would not remain on shuts off right away. When compressor is running tubing on sled cools at a slow rate. Compressor will need to be replaced as well.; ordrng 1 2185523 (water dispenser) and 1 W10536005 (compressor) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)"

Near W Oaks Ave, Port Aransas, TX 78373
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRS555SIHV03 "Customer complaint is how the ice comes out, some ice comes out broken up and splatters in the tray area and sometimes a cube gets caught inside the shoot and later falls out, tested ice maker it’s coming out normal, not coming out crushed on cube setting like it was before, cubes are coming out and some broken pieces which is normal, have to hold your glass there a little longer to catch the last cube, customer not happy with that. Called and spoke with Steve at whirlpool tech line SR 7728986898, advised him of the customer’s complaint, he said that everything is normal and said all the things I had already told the customer, appliance is working as designed."

Near Odem, TX 78370
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW1 "Rust getting on clothes from softener side per customer. Found rust built up on the left side of the dispenser, housing and in the hot side off the valve. Ordered housing assembly ; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)"

Near Cambridge Dr, Corpus Christi, TX 78415
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Inspection of icemaker shows voltage but will not harvest. Replace icemaker to resolve issue. Tested unit is now getting proper voltage and harvesting. Issue resolved

Near Cimarron Blvd, Corpus Christi, TX 78414
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIC18NNXS1 Customer complaint of loud humming or gurgling sound. Inspection of unit shows drain pump is component making gurgling noise also unit will not fill with water. Replace water valve drain pump water pump and outer drain pump to resolve issue. Job will require authorization. Job will also require two count; rqstng P&A on 1 2313702 (water pump) and 1 2313705 (drain pump) and 1 W10163596 (water valve) and 1 W10825875 (pump)

Near Caroline Ave, Alice, TX 78332
Adam H.

Adam H.

DRYER MAYTAG MEDC215EW1 Inspection of unit shows good voltage but not hitting or turning. Replace timer and thermal fuse to resolve issue. Job will require authorization.; rqstng P&A on 1 3392519 (thermal fuse) and 1 W10185982 (timer)

Near FM 666, , TX
Adam H.

Adam H.

WASHER ROPER RTW4516FW2 Customer complaint of unit making banging noise during spin cycle. Inspection of unit shows no error codes. Calibrated unit and ran verification cycle I did hear banging noise at the end of spin. Further inspection shows drain hose and water hoses slapping against back of unit during spin cycle. Readjusted unit advise customer to secure hoses against wall as best as possible. Issue resolved

Near Fox Dr, Corpus Christi, TX 78414
Michael R.

Michael R.

DRYER ROPER RED4516FW0 "Making loud noise per customer. Removed front panel and found screws caught in the rim of the door, removed the screws and put appliance back together, the appliance is no longer making the noise and working normal."

Near FM792, Kenedy, TX 78119
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived at location but retailer has not pick up units. Will have to reschedule for a later date. Is important job and labor are considered a 2 count.; schdld next appmnt for 10/13 TUE !

Near E Main Ave, Robstown, TX 78380
Michael R.

Michael R.

DISHWASHER AMANA ADB1400AGB1 "Not heating per customer, dishes are still real wet after the cycle. No error codes, ran a diagnostics test, completed with no issues or error codes. The heater is working, hose is routed properly the appliance is all plastic and can only get so hot to prevent plastic from melting, the appliance is working as designed"

Near College St, Placedo, TX 77977
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF560SEYM Customer complaint of water dribbling from the front of freezer and ice forming at the bottom. Inspection of drain hose and drip Trey show drain hose is clogged and drip tray bone dry. Cleared plug from drain hose and immediately started water flowing to drip tray. Issue resolved

Near Schanen Blvd, Corpus Christi, TX 78413
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle issue resolved

Near Harvard St, Corpus Christi, TX 78416
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Inspection of unit shows ice growing on back of freezer wall. Ran several tests on fridge thermistor freezer thermistor fans and baffle All test come back positive. Replace control board inverter box and fan motor/harness in back of freezer wall. Job will require 2 counts.; ordrng 1 W10710090 (invrtr-box) and 1 W10811365 (cntrl-elec) and 1 W11039078 (motor-evap)

Near Lake Shore Dr, Corpus Christi, TX 78413
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Getting frost on the right side per customer. Found the right top corner of the freezer door gasket wasn’t making a proper seal, defrosted the ice/frost with steamer. Used heat gun to to expand the gasket, making proper seal, no air leaks, appliance is working normal."

Near Colony Creek Dr, Victoria, TX 77904
Adam H.

Adam H.

DRYER MAYTAG MEDX655DW1 Customer complaint of unit not heating. When I arrived at location customer in fact had a load of laundry in the dryer and was heating. Inspection of unit shows proper voltage and good temperatures. Customer stated yesterday when you left I did two or three loads and everything was fine then one load I came out clothes were still wet and not dry. Important to note that air ventilation for unit is very good. Unable to duplicate customers concern. Unit is running and functioning as designed good voltage good temperature good airflow.

Near Spanish Trail, Corpus Christi, TX 78410
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, issue with evaporator fan motor. Fan does not spin, fan started spinning after manually helping. But fan was not spinning at full. Replaced motor, and inspected unit afterwards. Fan spinning at full, good frost pattern on evaporator.issue resolved"

Near Commerce St, Refugio, TX 78377
John L.

John L.

DISHWASHER WHIRLPOOL MDB8989SHZ0 "Inspected unit, unit was flashing when arrived. Held cancel, unit shut off. Tried to get unit into diagnostics mode, unit flashes then shuts down. Made several attempts to run diagnostics mode, unit will not remain on. Tried to run a cycle, unit powers off then starts to blink on and off and has to be reset. Issue with control. Control will need to be replaced to resolve issue.; ordrng 1 W11132777 (console) and 1 W11168782 (cntrl-elec)"

Near Ocean Dr, Corpus Christi, TX 78411
John L.

John L.

DRYER WHIRLPOOL WED5100HW0 "Tried to start unit, unit will not start. Put unit into diagnostics mode checked for codes, no codes. Ran a diagnostics cycle, unit ran drying, cool down, sensing, stays on sensing then cycle stops. Tried a factory diagnostics cycle unit stays in drying and will not advance.Called Techline and spoke with Adrian, Techline referred to service pointer. Service pointer W11498806, UI and control. Techline explained that system info needs to be passed over from one component to other which could cause problems.Techline recommends ordering board and replacing and if needed a UI.Explained issues having with unit and what work has been done. #77289903762; ordrng 1 W11164032 (HMI) and 1 W11400356 (CONTROL)"

Near W Young Ave, Aransas Pass, TX 78336
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Not sealing per customer, door not getting suction, door not staying closed. There is no air leaks, possible it didn’t close right at some point, gasket is in good condition, door is opening and closing properly, has good suction at this time, used heat gun to expand and soften the gasket, advised customer not to open it for a couple of hours to allow it to mold to the cabinet, appliance is working normal"

Near Clydesdale Ln, Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW Customer states issue has been resolved. Calibrated unit ran verification cycle no issues found. Unit works as designed

Near S 17th St, Kingsville, TX 78363
John L.

John L.

DISHWASHER KITCHENAID KDTM404KPS0 "Installed panel, issue has been resolved."

Near S Leona St, Orange Grove, TX 78372
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed components tested unit issue resolved

Near S Padre Island Dr, Corpus Christi, TX 78418
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Installed both brackets, the drawer and brackets are working normal"

Near La Luz Dr, Victoria, TX 77905
Michael R.

Michael R.

DRYER WHIRLPOOL MEDB755DW2 "Appliance powers on but won’t start. Removed back panel and checked the thermal fuse, bad fuse, replaced with a new one that was in my bin for job 21195, which I don’t have on my schedule part WP3392519. Plugged appliance back in and powered it on, the appliance is starting and working properly; used 1 WP3392519 (FUSE) from stock"

Near Calle Ricardo, Victoria, TX 77904
Michael R.

Michael R.

WASHER ROPER RTW4516FW2 "Making loud noise per customer. Tested the spin cycle , the gearcase is bad, ordered parts to resolve issue ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)"

Near Morgan Dr, Victoria, TX 77901
Michael R.

Michael R.

WASHER MAYTAG MVWC565FW1 "Installed new suspension, didn’t solve the issue. Took the fabric softener cap off and found the agitator was clogged up with fabric softener and full of water not allowing the water to drain properly causing the appliance to spin violently. Removed the agitator and cleaned out the cap and agitator and put back in place, calibrated and performed a diagnostics test, completed with no issues or error codes, tested spin cycle on manual test, still spinning violently when it gets up to speed. Ordered parts to resolve issue ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"

Near Ivanhoe Dr, Victoria, TX 77901
John L.

John L.

REFRIGERATOR LG LFXS28596S "Inspected unit, issues with dispenser switch. Switch sometimes stays in a close position and this constant continuously dispenses ice. Will need to replace switch to resolve this issue; ordrng 1 6600JB3001C (SWITCH)"

Near Trail Ridge Dr, Sandia, TX 78383
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW0 Sr#7728998065. After installing components in the process of calibrating units machine set dead no noise no function. Disassembling spanner net from gear case and frame tub then receding resulted in same issue. Disassembling rotor and clutch resulted in same issue non-function. Reran for diagnostic came up with error code F7E9 locked rotor. Call tech line to troubleshoot issue tech line states if rotor and stater as well as slide and clutch we’re not properly seated this can result in issue that I’m having. SR number above. Now after assembling and disassembling rotor stater and clutch assembly bolt has seized into place and will not move. Only option is to replace gear case clutch stayed or slide and rotor to resolve issue.; ordrng 1 W10006482 (rotor) and 1 W10006483 (stator) and 1 W10636382 (screw) and 1 W10734521 (slider) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)

Near SW 10th St, Premont, TX 78375
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Installed components, vacuumed lines. Unit did not hold vacuum, injected nitrogen into lines and pressurized. Found leak in evaporator, Will need to replace to resolve issue.; ordrng 1 W11186306 (EVAPORATOR )"

Near E Ave C, Robstown, TX 78380
Michael R.

Michael R.

FREEZER WHIRLPOOL WZF34X16DW04 "The customer said the walls got real hot. He unplugged and emptied it and plugged it back in, the appliance is working normal, temperature is normal. He showed me a picture of all the deer meat packages stacked up inside, they were blocking the air vents, this would cause the appliance to over work to keep temperature, advised the customer to rearrange items and not block the vents and monitor temperature, at this time the appliance is working normal"

Near S 12th St, Aransas Pass, TX 78336
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRX735SDHW02 "No water to dispenser and not making ice per customer. Installed new inlet valve, tested, water is getting to dispenser, bled the air out, has a good stream of water, tested ice maker, it’s rotating and calling for water, the water dispenser and ice maker are working normal"

Near Driftwood Ln, Ingleside, TX 78362
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Door not sealing per customer. The gasket will not stay in place on the left side of the appliance. Put an adhesive on back side, put it back in place and used heat gun to expand the gasket on the bottom, advised not to open the door for a few to allow it to bond, gasket sealing properly at this time."

Near Pleasant Valley, Port Aransas, TX 78373
Michael R.

Michael R.

MICROWAVE WHIRLPOOL WML55011HS3 "Vent isn’t sucking up the smoke from the front burners per customer. Tested the fan, all 3 speeds are working and the fan does have good suction. There are 2 fan vents one on each side on backside of the MW, it sucks up smoke/vapor from back burners but not from the front, the appliance is working as designed."

Near Island Retreat Rd, Port Aransas, TX 78373
John L.

John L.

DRYER WHIRLPOOL WED5100HW0 "Installed component, tested after installation. Issue has been resolved"

Near W Young Ave, Aransas Pass, TX 78336
John L.

John L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, could not locate any signs of leak on evaporators or rear of unit. Install compressor in new die dryer vacuumed unit, unit held vacuum. Charged unit to proper levels, unit is holding charge. Issue resolved."

Near Cavalry Rd, Victoria, TX 77905
Michael R.

Michael R.

WASHER MAYTAG MVWX655DW2 "The wash won’t go past sensing per customer. F8E1 error code, checked to make sure the water valves were on, hot water valve was off, turned the valve on, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

Near Shady Creek Ln, Corpus Christi, TX 78414
John L.

John L.

ICEMAKER KITCHENAID KUIX505ESS2 "Installed components, ran unit after installation to verify ice production. Trey is freezing, but reservoir does not fill in time to start recirculating water for ice production. Will need valve to resolve this issue. Informed customer to contact whirlpoolTo see if they can send a valve directly to him. Customer will reach out once valve is required.; schdld next appmnt for 10/8 THU !"

Near Sandpiper Dr, Corpus Christi, TX 78412
Michael R.

Michael R.

REFRIGERATOR AMANA ART308FFDM06 "Called and left vm that I was going out to location. Called again and spoke with the customer, he said he had other things going on and couldn’t meet with me today and would call back to reschedule. He said this is a new appliance he purchased, advised to please get purchase date."

Near Saratoga Blvd, Corpus Christi, TX 78414
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Inspected unit, issue with sealed system. Unit has a Freon leak at evaporator. Will need to replace to resolve issue.; ordrng 1 2169104 (insulation) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator)"

Near S Padre Island Dr, Corpus Christi, TX 78411
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW3 "Making loud noise per customer. F7E9 error code, cleared error code, the motor/rotor are not stuck, basket spins freely, tested the low, medium, and high speeds for spin cycle and agitation, all working normal. There is no water hook ups to tie into, all tests show the appliance to be working normal, calibrated the appliance. No abnormal noises, the only noise is the clutch when it goes into spin cycle which is normal, appliance is working normal"

Near S Port Ave, Corpus Christi, TX 78415
Adam H.

Adam H.

WASHER AMANA NTW4516FW3 60 lot. Inspection of unit shows error code for long Fill no Fill. Replaced water valve to resolve issue. Replaced valve calibrated unit ran verification cycle. Issue resolved

Near E Santa Gertrudis St, Kingsville, TX 78363
John L.

John L.

WASHER MAYTAG MVWC465HW2 "F5E3 lid lock fault, F5E2 lid lock fault, F7E6 motor fault. Ran test on lid luck, lid lock locked and unlocked without any issues during test. Tested motor for any issues, fan motor to run extremely loud and motor does not seem to hit high speed. Will need to replace motor to resolve this issue.; ordrng 1 W10677719 (motor-drve)"

Near E Main Ave, Robstown, TX 78380
Adam H.

Adam H.

WASHER WHIRLPOOL WTW4816FW2 Customer complaint of unit leaking water during Phil. Inspection of unit shows crack or hole in bottom of outer tub. Replace gear case and tub to resolve issue. Job will require a 3 Count due to amount of labor and distance. Checked with distributor does not show having tub unable to set return date.; ordrng 1 W10238320 (tub-outer) and 1 W10870910 (gearcase)

Near E Quemada Ave, San Diego, TX 78384
Adam H.

Adam H.

MICROWAVE KITCHENAID KMHS120ESS09 Sr#7728947721. Control that was received not correct control board for this unit. Call tech line to see if I can get any further information because putting in for model number results in zero information on service matters. Tech line states they have the same issue fall model number resulting in zero information on service matter SR number above. Was informed by tech line to contact distributor to try to run down correct part number. Following part number was provided by marcone W11182110. Bring part rescheduling job.; ordrng 1 W11182110 (cntrl-elec)

Near E 3rd St, Bishop, TX 78343
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint of unit making ice but not dispensing. Testing unit shows Auger motor bogging down and not turning. Replace auger motor ice bin and divider to resolve issue; ordrng 1 63052A001 (yoke,ice dispenser) and 1 W10309864 (divider) and 1 W10317991 (ice disp augur motor) and 1 W10465946 (spacer) and 1 W11097357 (ice-contnr)"

Near Brook Ln, Kingsville, TX 78363
John L.

John L.

RANGE WHIRLPOOL WFE540H0AS0 "Inspected unit, front left burner had not been replaced which was one of the burners that was not functioning correctly. Issue with Front burner is not working correctly is infinity switches we’re not working properly. These infinity switches have built-in relays. To power on and off front burners, replace these to resolve.; rqstng P&A on 1 WPW10189281 (elmnt-surf) and 2 WPW10434452 (switch-inf)s"

Near County Rd 26A, Corpus Christi, TX 78415
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrive at customers location customer was unprepared for visit. Will need to reschedule. 361-695-1287 is primary contact number customer name Candace. Rescheduling for following Monday. ; schdld next appmnt for 9/21 MON !

Near Angus Dr, Corpus Christi, TX 78415

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