We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HV1
Near San Antonio, TX 78250
Richard G.
Job Details: 07/01/2021
Customer complaint is that the unit is giving error code F1E4. Verified issue. Will need control for repair.; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Justin
Job Details: 07/01/2021
"Customer rescheduled for the 14th of July, changing and rescheduling now. ; schdld next appmnt for 7/14 WED !"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/01/2021
Verified control was at fault. Replaced control. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/01/2021
Found a loose bolt. Resecured a new bolt with locktite. ; used 1 W10752189 (Rotor bolt) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Bulverde, TX 78163
Jim G.
Job Details: 07/01/2021
Verified issue as per technical service pointer ; ordrng 1 W10619951 (Drain line)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW8530DDS
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/01/2021
"Our customer is having an intermittent problem in which the unit will display an error code 4D21 and will need to be reset but the unit will continue to bake. This error code might be related to the fan. We turned on the fan and it sounds louder then normal. According to Technical Service Pointer Noise, vibration or rattling in the top of the unit. Cooling fan bracket vibrating against top of cabinet. Foam tape is being installed under the cooling fan bracket on current production. Order Foam Tape, Part Number 74002139 and install per instructions. Because this is a 16 year old unit this part is discontinued but I should be able to locate a substitution approved by Whirlpool. I entered diagnostics and received error code 4D21 No reverse air flow fan rotation no low rpm. In component activation and internal trouble shooting is calling for replacing the control I called Whirlpool Tech Line and spoke with Senior Technician Rich. With more experience on this unit he explained that to be definitive we would need to change both the main control and the fan. Our customer will move forward with the repair but since they are selling their home they would have to cancel if it takes to long to get parts. ordrng 1 WP74008383 (Fan) and 1 WP74009714 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Richard G.
Job Details: 07/01/2021
"Customer complaint is that the unit is not drying dishes. Customer is using rinseaid. Ran unit through diagnostics cycle. No error codes found. Unit is washing and heating properly. Tested to complete, unit is good to go. Discussed tips to assist with the drying process."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78254
Justin
Job Details: 07/01/2021
"Spoke with customer, rescheduled for the 14th. Found bulkhead front defective please reorder. ; schdld next appmnt for 7/14 WED !"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/01/2021
Tested unit. No issue during testing. Called tech line. Suggest replacing drain pump. Replaced pump. No issues during testing. Collected payment for repairs. Job complete. Sr 7731140052
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78225
Sebastian
Job Details: 07/01/2021
Found that unit has several issues there appears to be leftover soap at the bottom which is thick causing suds to build up when in testing and then a quick wash cycle while testing on arrival unit was constantly draining was able to clear that by blowing down the tube unit is making a wobble on the spin. And a screech on the agitate. Remove the wash plate verified screeching is coming most likely from belt cam or motor. Ordering a new basket assembly wash plate cam belt and motor as the gear case looks to be checking good when unit makes a high-speed unit does the straighten out but is a very heavy wobble at first towards the bottom the basket appears to be a little loose double check to make sure it was secure customer had very hot water going into the unit this must have warped the wash plate as well because when the wash plate is on and actuating it makes a thumping noise ordering parts. Ordering gear case as a contingency will not install until speaking with tech line and replacing all of the parts as I have already done the gear case. Turn down heat at the water heater it was set to between C and Very hot moved it down to a To prevent future warping. Motor on b/o parts team to reach out. Unit usable ; ordrng 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/01/2021
Wrong door was ordered. Need freezer door.; ordrng 1 LW11026425 (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Richard G.
Job Details: 07/01/2021
"Replaced gearcase, pulley, motor, shifter, and belt. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Poth, TX 78147
Chris S.
Job Details: 07/01/2021
Customer stated that bottom icemaker not working. Found issue to be piece of ice was stuck. Removed ice tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Floresville, TX 78114
Chris S.
Job Details: 07/01/2021
Customer stated that fridge was cooling and then not cooling as well. Found issue to be faulty control. Replaced control board tested unit everything working as designed. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Converse, TX 78109
Chris S.
Job Details: 07/01/2021
Replaced suspension first tested unit everything working properly customer happy with washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Schertz, TX 78154
Chris S.
Job Details: 07/01/2021
Customer address is wrong when I showed up they dont live there anymore and is right address is in a different Territory. Called customer to let them know that he has a call whirlpool again to give them the correct address so they can send correct company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Schertz, TX 78154
Chris S.
Job Details: 07/01/2021
Customer stated refrigerator was leaking from the bottom turned water back on tested unit and barely saw leaking coming from the back. Ordering water valve and water filter housing. ; ordrng 1 W11162042 (housing) and 1 WPW10179146 (valve-inlt)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78245
Justin
Job Details: 07/01/2021
"Replaced inlet water valve, console ui and control board. Tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Rockport, TX 78382
Michael
Job Details: 07/01/2021
"Wont drain the water and complete the wash cycle. F0E2 over suds, F0E1 load in drum during cycle error codes, cleared error codes. Removed the drain pump filter, no obstructions, put back in place. This is a stackable unit, I was able to pull out enough to take off back cover, Checked the pressure hose, no kinks or cuts, put cover back in place, ran a quick wash diagnostics, completed with no issues or error codes, drain pump is working normal. Ran a quick wash cycle to make sure it completed a wash cycle, completed with no issue. If the customer calls back with same issue this is going to be an ACU issue, service pointer W11481344"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/01/2021
"Inspected unit, found issue with grid cutter. Line on grid cutter snapped, will need to replace. Also valve on unit dispensing water extremely slow, will also need replacing.; rqstng P&A on 1 W10783275 (grid-cuttr) and 1 W10870921 (valve) and 1 W10747426 (pump) and 1 W10489125 (pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Corpus Christi, TX 78414
John L.
Job Details: 07/01/2021
"Took temperature readings set oven at 350, actual temperature readings 467, 299, 388, 304, 390, 305 average temperature 358. Good amount of heat escaping from upper left and upper door, glass is extremely hot to touch, and upper portion of door is separating. Called Techline and spoke with Steve Relayed finds. Most likely seal issue and hinges. Will need to replace seal, hinges and upper molding to resolve issues.SR#7731142141; ordrng 2 W10420753 (hinge-door)s and 1 W10544145 (brkt-glass) and 1 W10535778 (gaskt-door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH
Near Corpus Christi, TX 78412
Jim
Job Details: 07/01/2021
"Customer states that dishwasher is leaking from the front. Remove kick plate, and find water all over the floor. Clean up water and start short cycle. Find water dripping from main motor/ pump area. Order W11085683 (pump and motor), and W10819539 (inside pad), which was wet and beginning to mildew. Please reschedule when parts arrive.; rqstng P&A on 1 W11085683 (Pump and motor) and 1 W10819539 (Pad, inside)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/01/2021
"Install new gear case, tested after installation. Unit is now running smoothly without any issues. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Corpus Christi, TX 78414
Jim
Job Details: 07/01/2021
"Customer states that washer is leaking water from front. Tip washer over, locate possible leak at drain pump. Feel up on outer drum, sticky , which indicates leak from hose. Recommend changing rear hose from pump to connection to drain hose. Please reschedule when parts arrive.; ordrng 1 W11246418 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Corpus Christi, TX 78415
John L.
Job Details: 07/01/2021
"Installed compressor, charged unit to proper pressures. 4.5 oz used to charge, unit has begun to cool. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
Jim
Job Details: 07/01/2021
"Customer states that washer is not completing the cycle. Pull lock off top lid to be able to observe washer action. Washer was attempting to wash while drum was locked in spin mode. Raise washer, check if splutch is binding. Splutch was hung in spin cycle. Detach splutch and reattach. Check action, splutch moving as needed. Place washer in Normal mode and run washer through cycle. Once cycle gets to rinse, agitator runs at high speed instead of spinning water out. Acts as if actuator is not receiving signal to change. Call TechLine, spoke to Chris. Chris suggest changing control, and lower wiring harness. Did not have a number due to computer being down. Ordered a W11162438 (cntrl), and a W11095106 (lower wiring harness). Also reordered W10913953 (actuator), in case it is bad.; rqstng P&A on 1 W11095106 (Harness, wiring, lower) and 1 W11162438 (Cntrl, main) and 1 W10913953 (Actuator)"
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Corpus Christi, TX 78408
Michael
Job Details: 07/01/2021
"I called the number and it was RAC number, I was put on hold, the call dropped. I arrived at the customers location. Knocked on the door several times, heard a dog barking and a child telling them someone was at the door, no one came to the door, knocked again, still no answer. Called RAC again, they put me on hold again then the phone just kept ringing and no would pick up, hung up, as I was leaving a magnet the customer came out. Confirmed it is the control, reschedule when the part comes in.;"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Falfurrias, TX 78355
Adam
Job Details: 07/01/2021
Plate of dryer making awful noises during operation. Inspection of unit shows support roller blown out on the back of bulkhead second support roller on back bulkhead also in poor condition. Replaced rollers tested unit issue resolved; used 1 4392067 (Dryer kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Kingsville, TX 78363
Adam
Job Details: 07/01/2021
Install valve icemaker and dampener tested unit issue resolved. Closer inspection of water line that supplies icemaker shows line is frozen over. Cleared line tested unit icemaker now calling and filling with water I did turn down the temperature in the freezer compartment to resolve this issue or prevent further freezing. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Jim
Job Details: 07/01/2021
"Install actuator and calibrate machine. Check for faults, one was in memory (F7E6, motor fault).Clear fault and put washer in automatic mode. No faults found. Washer running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 06/30/2021
Tell the condenser fan shaft is wobbling inside the motor unable to make a repair on this without replacing the entire motor assembly customer would like to purchase a new unit. Collected service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 06/30/2021
Installed thermistor. Issue appears resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Jim G.
Job Details: 06/30/2021
Verified a faulty condenser fan. ; ordrng 1 W11387394 (Condenser Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Cibolo, TX 78108
Jesus C.
Job Details: 06/30/2021
Installed new compressor and drier. Vacuum unit. Holding pressure. Good frost on evap. No issues during testing. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Will need to order control and console ui. Customer is having issues with cooling and it is intermittent. ; ordrng 1 W11203924 (Control box) and 1 W11203289 (Console ui)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78260
Jim G.
Job Details: 06/30/2021
No issue at this time. Customer may have cancelled appointment.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Schertz, TX 78154
Shawn W.
Job Details: 06/30/2021
This unit had been deemed unrepairable by Whirlpool Senior Technician Drew. SR# 7731134808. Customer instructed to contact AIG for resolution.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 06/30/2021
Sterling SR# 7730922396I replaced ACU and cavity thermistor and issue persists. ; ordrng 1 W11375458 (Ui Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 06/30/2021
Tech sick. ; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Will need spark module for oven, ignitor was good. 285.65 quote for repair.; ordrng 1 WPW10511278 (Module spark)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Spoke with customer and decided to wait for ice maker ; schdld next appmnt for 7/14 WED !
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Justin
Job Details: 06/30/2021
Need both chimney pieces, this one sent is just the top. ; ordrng 1 W11417192 (Chimney)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 06/30/2021
Tech is sick. ; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78261
Jim G.
Job Details: 06/30/2021
Receptacle was miswired. Advised consumer to contact builder to have an electrician correct wiring issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78232
Jim G.
Job Details: 06/30/2021
Verified the horizontal heater mullion is not working and Is not serviceable.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I called our customer but he informed me that the unit started working and that he had cancelled the appointment.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Justin
Job Details: 06/30/2021
Replaced switch, console ui and lock. Will need to replace main control. ; ordrng 1 W11334214 (CCU)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I replaced the orifice holder as directed by Whirlpool Tech Line. However, we are still having intermittent none ignition. I had ordered a cooktop but this is on back order. I called Whirlpool Tech Line again and spoke with Senior Technician Cathy. She informed me that we need to test with a pan or pot on top of the burner. She wants me to file down the burner near the electrode. I asked her if I should replace the valve and the spark module and she informed me I could bring these as a contingency. Parts ordered..; ordrng 1 WPW10475149 (Spark module) and 1 WPW10279615 (Valve Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/30/2021
Our customer is having a concern about excessive noise during water dispense. What I heard were normal sounds of water flowing through the initiated solenoid of the dual water valve. Our customer explained that it gets louder and he can hear it in the other room when someone else in the home is dispensing the water. I see no technical service pointers related to excessive noise on the dispense of the unit. Previous technician replaced the water tubes and water valves. I called Whirlpool Tech Line to see if there is any information not available to us on this noise situation. I spoke with Joel. SR#7731128331. There was only one more thing I could check. I check to ensure we did not have a kinked water line behind the unit. In the process I found that the homes water valve was not completely open. Our customer still was concerned it was to loud. I explained that this unit and dispense system is functioning as designed. I also explained that his water pressure is fine so there is no need for a water pressure regulator. There would be low to no ice production and decreased flow. This unit does not have this. Our customer explained to me that he had two previous technicians come out and say that the sound was not normal. We have only had one technician out. Since this is under extended warranty it appears that AIG sent a technician from another company that started this concept that the noise of water going through the water valve was not normal. I explained to our customer that I cannot change design and offered him the SR number with the Senior Technician at Whirlpool. He declined.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Zachary
Job Details: 06/30/2021
Checked washer found found faulty actuator popped off splutch. Reinstalled actuator and calibrated for washer to work in the meantime. Ordering actuator to resolve issue. Part is OOS and will need to be scheduled when is available.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 06/30/2021
Customer stated microwave wasnt working right. Got a F1E4 error code microwave power relay. Ordering thermostat and inverter. ; ordrng 1 WP4449751 (thrmst-fix) and 1 W10217711 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/30/2021
My helper Tech 02 and myself removed the dryer from the top of the washer. We replaced the main control and door with user interface. We tested the unit in quick service cycle. Reinstalled the dryer and washer for stacked unit. Nut is now functioning as designed.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 06/30/2021
Replace the gear case suspension motor and cam assembly unit still has a bit of wobble at it ordering basket as well will call tech line of all these parts do not resolve issue; ordrng 1 W10752719 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced control and dispenser. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/30/2021
Customer complaint is that the control panel is peeling off the unit. Verified issue. Replaced control panel. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Customer complaint is that the refrigerator drawer is not making a seal. Verified issue, will need to replace gasket. Also states the icemaker is making too much ice, and the unit is making a lot of noise. Ordering icemaker and damper control ; ordrng 1 WPW10300024 (Icemaker) and 1 WPW10196393 (Damper control) and 1 WPW10714545 (Gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Castroville, TX 78009
Richard G.
Job Details: 06/30/2021
Replaced door and badge. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78251
Richard G.
Job Details: 06/30/2021
ESTIMATE ONLY Customer complaint is that the unit was having a burning rubber smell. Found gearcase to be dripping oil and drive belt extremely loose. Unit needs a new gearcase, motor, belt, shifter, and cam assembly. Motor is covered under 10 year warranty. Customer will likely look into replacement unit.; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt) and 1 W10913953 (Shifter)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced evap motor with harness for both rc and fc, tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 06/30/2021
Called techline to document going to order dispenser ui and ice maker one final time. ; rqstng P&A on 1 W11293313 (Dispenser ui) and 1 W11115534 (Icemaker)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HB02
Near Converse, TX 78109
Chris S.
Job Details: 06/30/2021
Customer stated that oven panel was not working. Tried pressing all the buttons and nothing working also tried putting it in diagnostics mode and still not working. Found issue to be faulty console board part out of stock.; ordrng 1 W11297726 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near La Vernia, TX 78121
Chris S.
Job Details: 06/30/2021
Customer stated that light wont come on when opening left door found issue to be broken door switch. And customer stated loud humming noise coming from icemaker area. Couldnt duplicate the noise ordering icemaker just in case; ordrng 1 W11396033 (Door switch) and 1 WPW10300024 (icemaker)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78222
Chris S.
Job Details: 06/30/2021
Replaced door gasket and everything working as designed. Customer wants to order the other door gasket.; ordrng 1 W10830046 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Chris S.
Job Details: 06/30/2021
Customer stated that washer making noise. Found one issue to be drain hose not properly secured and other issue is faulty gearcase. Secured drain hose and ordering gearcase.; ordrng 1 W11454734 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near San Antonio, TX 78210
Chris S.
Job Details: 06/30/2021
Customer stated that washer was making weird noise. Found issue to be faulty gearcase. Collected SC and gave estimate for P&L 557.18 customer wants to think about it.; rqstng P&A on 1 W11035747 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 06/30/2021
Upon arrival customer stated that they dont need service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Chris S.
Job Details: 06/30/2021
Customer stated washer wasnt draining. Got draining error code. Checked all hoses everything was good also checked drain pump nothing wasnt clogged. Erased error code tested and calibrated washer everything working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Shavano Park, TX 78249
Sebastian
Job Details: 06/30/2021
WPW10605286 compressor Found that compressor on unit was running water was cycling unit is actually warm on the inside as well kill power to the unit to test her turn it back on and found the compressor is kicking back on unit is cycling as it sure appears to have no Freon..
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near San Antonio, TX 78232
Sebastian
Job Details: 06/30/2021
Found that the water valve on the unit is working its just only letting a dribble of water through removed water connection at line found that customers water feed is only at a dribble. Explain a customer must have the valve at the sink replaced collected service fee
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 06/30/2021
Tell the condenser fan shaft is wobbling inside the motor unable to make a repair on this without replacing the entire motor assembly customer would like to purchase a new unit. Collected service fee
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78212
Sebastian
Job Details: 06/30/2021
Replaced the Orion box compressor did kick on explain to customer that it will take about 12 to 24 hours for it to start being cool instructed them if it is not cool within 24 hours or in the middle of the day tomorrow that they likely do have a sealed system issue
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78212
Sebastian
Job Details: 06/30/2021
Customer explained to me that the unit is working all right at the moment doesnt appear to be shaking or powering off on its own but customer has already set up to get a new unit from whirlpool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
Sebastian
Job Details: 06/30/2021
Replace both controls as per last technician customer pointed out that they were having moisture issues in door it doesnt seem right found that the hinge portion of the right hand side of the door on the bottom is completely broken appears at the hinge portion is pushing in the inside of the door also found that freezer section springs are malfunctioning ordering parts called Whirlpool to confirm autho; ordrng 1 LW10858417 (Door) and 1 WPW10397636 (Slide L) and 1 WPW10397635 (Slide r)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Found that there was a she caught under the agitator it was very badly twisted all the way to the shaft only way I was able to remove the agitator and she was my breaking the agitator ensure that I was able to fully remove agitator so I know exactly what Im going to need not entirely sure if Im gonna be able to remove the basket it seems to be giving a little bit of trouble ordering gear case just in case I am unable to remove basket ultimately I need to replace the basket and the agitator if I need to do the gear case to get this done I am ordering those parts as well; rqstng P&A on 1 W10752719 (Basket) and 1 W11161960 (Agitator) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 06/30/2021
Did not receive handle that was ordered, Decided to make repair anyway found that handle was still in good condition unit now closes and shuts tightly without popping open
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Olmos Park, TX 78212
Jesus C.
Job Details: 06/30/2021
Tested unit. Loosing dc voltage off control. Called techline. Need to replace control. Sr 7731131812; ordrng 1 W10818296 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78238
Jesus C.
Job Details: 06/30/2021
Arrived at office. Maintenance said we are waiting on electrician and owners to arrive. Advised maintenance I will have to return later due to nobody showing up. ; schdld next appmnt for 6/30 WED 3
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS4
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/30/2021
Tested unit. Ligh not working. Found wiring to socket shorted. Repaired wiring. Replaced bulb. Light now working. No further issues. Tested to valve
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 06/30/2021
Actuator disconnected from cam assembly. Need new actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV6180WS1
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/30/2021
Tested unit. Not powering on. Found bad fuse. Reset fuse. Found belt slipped off convect fan. Replaced belt. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/30/2021
Ive verified that the thermostat was at fault for the nonresponsive co press or but after replacing it ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Hv drier)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78232
Zachary
Job Details: 06/30/2021
Checked washer F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F5E1 lid switch fault-lid is up, F2E1 UI button stuck. Tested valves manually and valves are stuck with debris. Washer would not go through calibration cycle due to lid lock issue. Ordering valve, and lid lock assembly as contingency to resolve issues. ordrng 1 W11165546 (Inlet valve) and 1 W10810403 (Latch assembly)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBMC140HSS03
Near San Antonio, TX 78213
Zachary
Job Details: 06/30/2021
Checked microwave oven, found what appeared to be a faulty board. Checked power supply and none present, had to guess and find which breaker was for oven. Found the correct one and microwave turned on. Was helping customer locate and identify other 240 breakers and flipped one that was 2 below MW Oven breaker and it turned off microwave. Was able to trip microwave back on and recommended an licensed electrician for any further fix. Microwave oven is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW07
Near San Antonio, TX 78209
Zachary
Job Details: 06/30/2021
Checked refrigerator found RC gasket almost completely falling off. Inspected gasket and it still looked good. Reinstalled gasket. Opened and closed testing, seal is seem less. Refrigerator is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78220
Zachary
Job Details: 06/30/2021
Replaced ring bearing. Tested dryer and it is now working as designed. New ring bearing has no issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM07
Near San Antonio, TX 78218
Zachary
Job Details: 06/30/2021
Checked refrigerator, found that both FC & RC gaskets are falling apart and not sealing properly letting warm air in both. Pictures included. Also that top left of FC door is sagging slightly. Damper is frozen up and not allowing cool air to flow into RC. Ordering both gaskets, evaporator cover, 2 washers for FC door to resolve issues. FC gasket is OOS, will need to be scheduled when all parts are available.; ordrng 2 WP489467 (Washer)s and 1 W11024683 (Evap cover) and 1 W11030682 (FC gasket) and 1 W11030683 (RC gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Live Oak, TX 78233
Zachary
Job Details: 06/30/2021
Checked upright freezer found loud buzzing noise coming from start device and capacitor on compressor. Ordering both parts to resolve issue.; ordrng 1 W11092533 (Start device) and 1 WPW10350564 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Making a grinding noise per customer. I didnt heard the noise which sounded like the gearcase, looked underneath and found powder from the splutch which was slipping, the teeth were bad, I didnt have one in TS so I installed the splutch kit W10721967 from job 24083 that I rescheduled which will need to be replaced for that job. Ran a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal and no longer making the noise
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 06/30/2021
Replacing suspension on unit has not resolved issue. Unit still shakes violently during spin. Removing tub and realigning unit results in the same issue. Will need to Replace tub gear case agitator and cam assembly to resolve issue.; ordrng 1 W10003790 (screw) and 1 3951744 (agitator (complete)) and 1 W10554251 (spin basket) and 1 W10870910 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW12
Near Victoria, TX 77904
Michael
Job Details: 06/30/2021
Installed parts ordered, this should solve the issue per service pointer
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Goliad, TX 77963
Michael
Job Details: 06/30/2021
Light was just flashing on rinse, canceled it, F1E1 main control fault, F7E1 basket speed fault, cleared error codes and tried to calibrate, i noticed it didnt agitate properly and when it started to spin it shut down, error code F7E1 error code again, tested the actuator, test failed, ordered the actuator and rescheduled the customer ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Rockport, TX 78382
John L.
Job Details: 06/30/2021
Installed door, and issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Corpus Christi, TX 78418
Adam
Job Details: 06/30/2021
installed vent assembly grill gasket and Deflector tested unit issue resolved. I did run water through the unit for several minutes and spray arms were going I did not witness any leaks from top or bottom of unit but I did advise customer to keep an Eye on it. Issue resolved
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78414
Adam
Job Details: 06/30/2021
Install cooktop tested unit issue result. Labor should be considered double for encounter glass cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Corpus Christi, TX 78413
Adam
Job Details: 06/30/2021
Install friction pad tested unit issue result
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Installed evaporator, vacuumed and charged unit. Charged unit with 3.75 ounces of refrigerant. Unit holding charge and pressurize the proper levels. Unit is cooling and
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 06/30/2021
Install components, powered unit back on after installation. Code F6 E3 communication error has returned. Will need to replace the white panel to resolve this issue.; ordrng 1 W10876351 (panl-cntrl)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near Corpus Christi, TX 78413
John L.
Job Details: 06/30/2021
Installed components, Vacuum and charged unit. Unit holding vacuum and charge. Charged unit with 7.25 ounces of refrigerant, no signs of leak and unit is cooling. Issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 06/30/2021
Installed compressor and 3way valve, vacuumed and charged unit. Vacuumed held, charged unit with 5.5 oz of refrigerant. Unit holding pressure at proper level. Ran test 4 to configure unit properly, unit is cooling and issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Mathis, TX 78368
Jim
Job Details: 06/30/2021
Customer states that washer has no power. Asked customer if apartment maintenance had replaced bad plug, and she confirmed that they had. Checked plug for power, power good. Checked board input for power, power good. Called TechLine, spoke to Austin (SR7731020318), who, through voltage and resistance checks suggested replacing the main board and the lid lock switch. Please reschedule when parts arrive.; rqstng P&A on 1 W11307244 (Latch) and 1 W11498796 (Control, Main)