Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling in the RC, the evaporator is iced over, ordered part to resolve issue and rescheduled customer. ; ordrng 1 W11087438 (motor-evap)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Installed gearcase, making the screeching when shifting speeds. Called tech line and spoke with Steve SR7729836496, and asked if he thought it was the gearcase, he said he didn’t think so, to order the motor and belt.; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Near Robstown, TX 78380
Adam
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 Install components tested unit issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Inspected unit, unit has lost Refrigerant and is no longer cooling properly. After further inspecting the unit, was unable to determine source of leak. Because possibly from evaporator, similar issues have been found on other units that have been worked on in the past. Replace evaporator to resolve issue.; ordrng 1 W11186306 (Evaporator)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
MICROWAVE JENN-AIR JMC3215BS After speaking with customer and brief examination of unit this product specifically is a total warrantee replacement microwave. Directed customer back to jin air product is past the one year manufacturer warranty. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed UI, the sound is working and navigating properly. It’s still shows to have a bad motor when I test harvest or fill test. I thought I had ordered another ice maker just in case, ordered ice maker, didn’t have one in TS. Please schedule the customer when the part comes in. Called and spoke to Austin and told him what I’ve done, he said to look for any broken wires underneath the door, everything looks good and connected, said to order the ic maker SR7729839360; ordrng 1 W10873791 (icemaker)"
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7040DW Call customer before arrival to confirm that unit was out of warranty and to understand customer would be responsible for a diagnostic visit. Arrived at home customer with the show me what was wrong with the unit and machine started with no issue. Customer said OK thank you that was the end of the service call. Will be calling office regarding this customer
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTM604KPS0 "F9E1 error code per customer. Went into diagnostics, found F8E2, F9E1 error codes. Pulled appliance out, no kinks in the lines, all connections are good at drain pump and drip tray, no obstruction in the drain line. Ran diagnostics, it filled, drained and completed with no issues or error codes, at this time the appliance is working normal."
Near Ingleside, TX 78362
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE505W0HB2 "Inspected unit, unit has F1 E0 error malfunctioning board. Cleared error, tested unit. Error returned after a minute, powered down unit, error still coming up. Will need to replace board to resolve issue.; ordrng 1 W11204517 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DRYER MAYTAG MED7230HW1 "Clothes are coming out before they’re dried. No error codes. The customer wrote a list of what it was doing, basically turning off before the clothes were dry, unplugged the appliance and installed sensor, the appliance is heating and working normal, also the timeis counting down properly"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2021
WASHER MAYTAG MHW6630HC0 Customer complaint of unit leaking in front left corner. There is a service pointer regarding this issue as soap dispenser assembly. Replace assembly to resolve issue. Part is already on order according to Notes. Will not be re-ordering components. Have not set return date pending part arrival; saved tckt
Near Bloomington, TX 77951
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW "Not filling with water per customer. F3E2, F8E1, F0E4, cleared error codes, tested the inlet valve, no water on either side, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7230HW0 "Installed UI, reset appliance, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is responsive and working normal."
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWC565FW1 After installing suspension customer states unit would no longer give water. Diagnosing unit shows lid lock failure which would cause customer complaint of no water entering the unit. Order lid lock to resolve issue.; rqstng P&A on 1 W10682535 (latch)
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Speaking with customer before inspection of unit customer states she knows that it is a rodent problem and knows that something has chewed through several spots of the machine including wires and insulation. I informed customer if that is in fact the case that your Warranty is void because of that specific problem. Physical inspection of unit shows there is in fact two holes or broken wires from chewing. Pictures in SD-QuickPic. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL ACR4303MFB3 "Inspected unit, F180 internal board failure. Control board will need to be replaced. Front right burner has popped and will need to be replaced as well.; ordrng 1 W11199519 (elmnt-surf) and 1 W11204487 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL UNCONFIRMED Duplicate ticket from previous visit
Near Corpus Christi, TX 78404
John L.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4616FW "Inspected unit, found unit to have poor airflow. Ventilation line was folded, this was causing for airflow. Made adjustments, airflow has been restored."
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for off-balance load and stuck key. Customer complaint of unit banging while in cycle. Further inspection shows suspension very springy almost bouncy like a ball. Replace suspension to resolve issue. Job will require authorization have not set return date pending authorization; rqstng P&A on 1 W11033491 (suspension)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM00 11103 atp. Inspection of unit shows Water leaking from icemaker. Replace icemaker to resolve issue. Issue resolved
Near Corpus Christi, TX 78418
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Install components tested unit issue is resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW6620HC0 Customer complaint of unit having to be unplugged and plugged in repeatedly before it would except cycles. Also customer complaint of dispenser drawer leaking. Further investigation points to two separate service appointments for both issues once suggest replacing ACU for interface not responding. Also the second one for dispenser drawer leaking suggest replacing dispenser assembly. Also receiving several error codes for lid lock failure and over suds as well as slow drain. Testing of lock shows working most of the time but is prone to failure. Also in regards to slow draining There is another service pointer in regards to proper installation of drain hose. Customer does have drain hose set lower than the required minimum of 39 inches. Will have to address issue with customer upon return visit. Product is a Rent-A-Center unit and it’s covered by extended one year warranty. Also job should be considered 2 count for labor. Have not scheduled return date pendin
Near Odem, TX 78370
John L.
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Called Techline and spoke with Andrew, explained issues having with unit and what has been done in attempts to resolve. Techline recommends to replace door as it may have a defect. Ordering door to resolve issue.; rqstng P&A on 1 W10634612 (dor-fip ss)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7230HW0 "Doesn’t fill with water and continues the wash cycle and spins violently, also has torn clothes per customer. F0E9, F0E5, F0E7, cleared error codes, the display shut off on its own, tried to get into diagnostics twice and it would shut off, unplugged the appliance and plugged it back in to reset it after 60 seconds. I was able to get back into diagnostics, display is working normal, calibrated and tested the inlet valve on manual, the inlet valve is activating and working normal ran diagnostics, completed with no issues or error codes, tested the high speed spin cycle on manual test, it’s spinning normal, apparently is working normal at this time"
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4855HW1 "Doesn’t fill up with water per customer. F8E1, long fill error code, cleared error code, tested the inlet valve, the hot side isn’t opening up, needs inlet valve.; saved tckt"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW0 "Installed components, re-calibrated unit and tested. Issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 "Not heating per customerRan the appliance, not getting hot, removed the back panel, the thermostats and heat element are good, voltage at wall outlet and appliance are good 240 VAC. Ordered the motor and the timer; ordrng 1 279827 (motor!dryer) and 1 WPW10185992 (timer)"
Near Rockport, TX 78382
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "Inspected unit, no signs of Freon sent or leak. Did detect the smell of burned electrical from freezer, also can be detected in fridge section. Unit most likely has an electrical issue, possibly a bad capacitor or resistor. Replace electrical components to resolve.; ordrng 1 2315539 (fan motor) and 1 W11200747 (Harness) and 1 W11207397 (Control)"
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW "Installed new component, after installation was plugging in unit one noticed one of the prongs on cord was burned and loose. Explain to customer they may need to replace cord as the cord appears to be damaged. Doing so it should resolve issues with unit."
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit, Unit is not filling properly. Ran diagnostics on unit, no codes. Recalibrated and tested unit. Unit is functioning normally after recalibration. Issue resolved."
Near Corpus Christi, TX 78412
John L.
Job Details: 01/28/2021
RANGE AMANA ACR4303MFS4 "Inspected unit, found front left infinity switch is cause for cooktop on from turning off. Cooktop hot on the other hand is due to an issue with main board, unit has F1E0 board failure error. Replace these components to resolve.; ordrng 1 3148954 (element,surf.rf) and 1 W11204487 (cntrl-elec)"
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Inspected unit, found issue with upper hinge. Screw was missing from hinge, this was causing the door to miss a line and not close properly. Replace screw, door now closes and seals properly. Issue has been resolved."
Near Ingleside, TX 78362
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The wheel on the left side won’t adjust, it has broken off the track, couldn’t make it work, ordered the rivet and rescheduled the customer ; ordrng 1 WP2179826 (rivet)"
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB765FW3 Customer complaint of unit shaking badly during a power wash cycle. Inspection of unit shows error code for stuck button and overload. Calibrated unit and ran verification cycle no issues were found even went back in manually put unit into max spin so customer can see that there was normal movement in the unit. Advise customer to cut down on size of loads put into the unit also to be mindful of proper amount of correct detergent. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
RANGE WHIRLPOOL RS675PXBH Inspection of unit shows sparking is coming from a broken baking element. Whirlpool safety team will not cover repairs only diagnostic and visit expenses. I did inform customer of her options. But I do believe customer will be seeking new Appliance. Sr# 7729805218. Wukj300wl1. Concession from safety team
Near Corpus Christi, TX 78410
Michael
Job Details: 01/28/2021
RANGE AMANA AER6303MFS2 "F1E1 error code, installed control, the appliance is heating and working normal"
Near Robstown, TX 78380
John L.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5000DW "Installed switch, tested after installation. Unit still has no function. Tested components, cut off, thermostats, and fuses. All readings show components are good, Will need to replace these components to resolve this issue.; ordrng 1 3977393 (thermal cut-off) and 1 8318268 (thermostat,internal) and 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5100HC0 7729850746sr#. After replacing components issue is still unresolved. Call tech line to troubleshoot issue. After several tests with tech line it was determined that thermal fuse or belt switch our bad possibly a harness issue. Ordering thermal fuse switch and harness to resolve issue; ordrng 1 W10693363 (fuse-thrml) and 1 W10724631 (switch) and 1 W11164044 (Main harness)
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed new valve, still not getting water to the ice maker, getting water to the dispenser,checked the valve, getting water through the valve, removed kick plate and removed the lines that go to the ice maker, getting water to that point, put lines back in place and tested the fill test, now getting water to the ice maker, appliance is working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/28/2021
DRYER MAYTAG MGD6630HC1 "Install components, tested after installation. Unit is running smoothly issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW0 "Not washing or spinners properly per customer, F0E3, F2E1, overload and stuck button, tested UI, no stuck buttons, and the inlet valve is working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is working normal, also tested the spin cycle on manual test, it is getting up to speed and spinning normal."
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
ICEMAKER KITCHENAID KUIC15NLTS2 "The appliance is working normal, the grid cutter has a broken wire, ordered parts, please reschedule customer when all parts come in.; ordrng 1 2185570 (panel) and 1 WP2313637 (grid-cuttr) and 2 WP3400884 (screw)s"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
DRYER AMANA NED4655EW1 Cording to information on file unit is out of Manufacturing warranty. Myself as a technician did not double check this before entering the home but I did reach out and make contact with home owner to inform him of the situation and if he would like to set up an appointment he could but he would be responsible for a service call fee/diagnostic. Secretary who took the message said he would be reaching back out to company.
Near Beeville, TX 78102
John L.
Job Details: 01/28/2021
WASHER MAYTAG n/a "F1E1 ACU error, F3E1 water level error, F9E1 long drain, F5E2 lock error. Ran tests on unit, drain pump is not pushing water out. Door not unlocking as should. Also valves for soap and fabric softener not functioning. And main board has issues. Will need to replace drain pump, acu, lock, valves, and sensor to resolve issues with unit.; rqstng P&A on 1 W10443885 (latch) and 1 W10750570 (cntrl-elec) and 1 W10448876 (water level switch) and 1 W10435242 (valve) and 1 W10605427 (pump-water)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 Customer complaint of unit not filling with water. Inspection of unit shows error code for unbalanced load and unbalanced load pause which customer did state unit stopped midcycle and he was forced to rearrange the load which I told him can happen and is fairly common sometimes. Customer states he wants the unit to fill completely with water so he can pre-treat/soak his work clothes before wash cycle. Customer is putting the unit on normal wash and deep fill but states Had to cancel cycle three times before unit filled completely with water. I did inform customer that unit does auto since a deep Phil and will justify its own amount of water needed for the wash cycle. I did refer a customer back to Fossett button so he could pre-treat/soak his clothes before a wash cycle. Issue resolved
Near Ingleside, TX 78362
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Not making ice per customer. Tested the ice maker, it’s rotating and working normal, tested the fill test, some water squirted out, tested fill test 2 other time the water is flowing normal, ice maker is working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WGE745C0FS01 "Installed element, tested after installation. Issue has been resolved."
Near Robstown, TX 78380
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW1 "Installed lock,recalibrated unit. Unit no longer clicking lock on and off issue resolved."
Near Aransas Pass, TX 78336
Michael
Job Details: 01/28/2021
WASHER AMANA NTW4516FW3 "Installed inlet valve, unable to test, no water at the location, calibrated the appliance and performed a diagnostics test, complete with no error codes, appliance is working normal"
Near Inez, TX 77968
Michael
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8500DC3 "The customer said the water continued to drip inside the washer. F8E1, F0E3, F8E6 error code. Cleared error code, the inlet valve on the hot side is bad and continues to seep by. Advised the customer to have a plumber install a new hot water valve because it is broken, before we change out inlet valve and call us back to reschedule ; O-emld tckt"
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 Install components calibrated unit ran verification cycle issues resolved
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5000DW2 "Installed the timer, didn’t solve the issue, installed motor, still didn’t solve the issue, Called tech line and spoke with Rick SR7729864094, had take some voltages, the fix thermostat is bad, ordered part and rescheduled customer ; ordrng 1 WP8318268 (thermostat)"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB4949SHZ0 "Install components, issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Called and spoke with the customer,he said no one would be at the location, and asked to reschedule ; schdld next appmnt for 2/3 WED !"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF130PAHS1 Install component tested door latch. Issue resolved
Near Beeville, TX 78102
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Inspected unit, found issue to be with filter assembly as water pressure is fine when filter removed. Multiple filters have been used and issue remains. Will also order valve as well.; ordrng 1 W10179146 (water inlet valve) and 1 W11036341 (housing)"
Near Victoria, TX 77904
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Installed evaporator, and redid all welds. Vacuums in charged unit, do you need held vacuum without an increase of pressure. Unit is also holding charge low side five psi and high side reading 120, all normal. Also verified and even frost pattern on evaporator. Issue resolved."
Near Odem, TX 78370
John L.
Job Details: 01/28/2021
WASHER MAYTAG MVWD965HC0 "F5E2;lid lock failure, no other codes pulled from unit. Tested lock, lock has no function. Replace lock to resolve issue.; ordrng 1 W10727693 (latch)"
Near Victoria, TX 77901
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Installed thermistor, the appliance has a good frost pattern and working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
WASHER AMANA NFW5800HW0 "Customer said the UI goes haywire and doesn’t allow any selections. F6E1, error code, cleared error code and ran a quick wash diagnostics test, completed with no issues or error codes, the UI is allowing selections, the appliance is working normal at this time"
Near Corpus Christi, TX 78418
Adam
Job Details: 01/28/2021
WASHER AMANA NTW4516FW3 Installed component calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Before installing the valve, I tested the ice maker again, this time it was in a bind and wouldn’t rotate, found the plastic reservoir was brokered and not allowing he shutoff arm to come down, replaced the ice maker and tested it, ice maker is rotating and calling for water, confirmed was is entered the reservoir, appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW4 "Inspected unit, found issue to be rear rollers. Shows signs of roller is not spinning properly as drum has rubber left on drum. Will need to replace rear shaft and rollers plus belt to resolve this issue.; ordrng 2 W10359272 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 1 W10610886 (belt)"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF590SAJM0 "Installed motor assembly, ran diagnostics, no visual leaks completed with no issues, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWB765FW0 "Installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal. The customer has already paid in full"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
WASHER AMANA NTW4516FW3 "Not filling per customer, F8E1 long fill error code, cleared the code, tested inlet valve, no water, this is on a water well, the customer said he had put a screen gasket to keep trash from coming in, it was on the faucet side, restricting water pressure to the appliance, removed the screen gasket and tested the inlet valve, it’s getting good water pressure and working normal, appliance is working normal."
Near Orange Grove, TX 78372
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Customer states rattling/clicking coming from freezer compartment. Customer also states they had loaded a large amount of groceries from the freezer and noise stopped. When I was at the home to inspect unit there was a large 20to 25 pound bag of frozen meat pressed against the back of the freezer wall right where evaporator and evaporator fan are housed. Turned on evaporator fan no noise was found. I did advise customer to mind how far back they are pushing their groceries both in fridge and freezer compartment. Issue resolved
Near Taft, TX 78390
Adam
Job Details: 01/28/2021
WASHER AMANA NTW4516FW3 Install components calibrated unit ran verification cycle. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 01/28/2021
MICROWAVE MAYTAG MMV1175JZ0 Install components tested unit issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 01/28/2021
DRYER AMANA NED4655EW0 "Installed components, unit is now heating. This issue has been resolved."
Near Robstown, TX 78380
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5105HW0 Component installed issue has been resolved.
Near Orange Grove, TX 78372
Adam
Job Details: 01/28/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Installed component ran verification cycle issue resolved. Product is out of warranty but component was covered under extended KitchenAid warranty.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG505M0BS0 Customer stated that the issue is a broken outer glass door. Customer stated to bill the company directly.; ordrng 1 WPW10535793 (glass-door)
Near Converse, TX 78109
S. L.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS1 Found dent in control panel. Unit under 30 days old ordered panel. Customer prefers am appt.; ordrng 1 W11026866 (Control Panel)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/27/2021
DRYER WHIRLPOOL WGD4850HW0 Found ignitor pulling 1 amp no ignition replaced ignitor unit now cycles but is short cycles replaced coil valve this did not help Called techline spoke to Bruce 7729816292 removed vent ran temperature test checked thermal cut off and both thermostats he advised me to replace cylce thermostat. Rechecked unit also ordered cutoff and radiant sensor.; ordrng 1 WP3387134 (Thermostat) and 1 W11050897 (Thermal cutoff) and 1 WP338906 (Sensor)
Near Schertz, TX 78154
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED7120HW1 Our customer was having a rattling sound in the dryer that would happen four minutes into the cycle. I found that there were 5 little magnets in the unit. Pictures included. Our customer stated that these were in the drum since the delivery by Lowe’s and she thought they were a new feature to a dryer so she left them in there. However the noise did not happen until a couple of weeks ago. She was concerned that these magnets in the drum would not be the problem and she told me the sound had actually been coming form the top left of the dryer. I agreed to wait 4 minutes into the cycle. At about 5 minutes the sound came. Upon further inspection I found that the exhaust pipe was rubbing on the drum. I tried to adjust the exhaust clip but it would slowly start rubbing again. I found that the cabinet was damaged on the back left and right. The cabinet will need to be replaced. Parts ordered.; ordrng 1 279936 (pipe-exhst) and 1 8572105 (clip) and 1 W11417441 (CABINE
Near San Antonio, TX 78254
Justin
Job Details: 01/27/2021
VENT HOOD WHIRLPOOL WVW7336JS0 Vent motor is making lots of noise when it starts and during cycle. Will order and replace. ; saved tckt
Near San Antonio, TX 78258
S. L.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WML55011HW5 Removed control removed old interlock assembly found micro switches are different on new one compared to old one called techline spoke to Joel SR 7729735630 on previous call to tech line was told since part W11474649 interlock which if for this model revision 5 doesnt come up as valid part number at either vendor to use revision 4 part W11449274 this part will not work. Contacted parts dept for parts research.; ordrng 1 W11474649 (Interlock)
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/27/2021
WASHER WHIRLPOOL n/a Customer stated that she is getting a new unit. Declined service. Told her to call if she needed service in the future.
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced right side door switch for fridge. Unit good to go.
Near San Antonio, TX 78253
Justin
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW7000DW1 Replaced door lock for unit and tested to complete.
Near San Antonio, TX 78006
Douglas H.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit freezer not cooling properly. Found unit stays in defrost too long. Issue was with control. Replaced control box to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/27/2021
DRYER MAYTAG MEDB835DW4 Dryer only heats on timed dry. Will need to replace UI and control. ; rqstng P&A on 1 W11133021 (cntrl-elec) and 1 W11158457 (overlay)
Near San Antonio, TX 78209
Jim G.
Job Details: 01/27/2021
WALLOVEN KITCHEN AID KODC304ESS00 Replaced both lights. Issue resolved. Staff informed me the invoice is to be billed and will be paid by office manager Dotty. Service fee was not collected at this time. Office manager Dotty 210-824-1879
Near San Antonio, TX 78216
Jim G.
Job Details: 01/27/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HW6 I replaced a faulty fuse however the issue is at the wall outlet. It is wired incorrectly there is over 200 VAC at the wall. ; used 2 W10138793 (20A fuse) from stock
Near San Antonio, TX 78264
S. L.
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Unit over 1 year old customer has extended warranty advised that they will need to contact warranty to get service under ext warranty.
Near Selma, TX 78154
Shawn W.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 I found that the power cord was not connected at the terminal box.I connected it. I looped up the drain hose and zip tied it. WPW10339879. In addition I found that the outlet only had .08 volts AC. I plugged in the unit to a good outlet and it powered up. I informed our customer and they have an electrician addressing the issue. This unit is fully operational.; used 1 WPW10339879 (ZIP TIE) from stock
Near Pleasanton, TX 78064
S. L.
Job Details: 01/27/2021
RANGE WHIRLPOOL GGG390LXS02 Found front LF burner not working due to damaged orfice holder need to remove cook top RF will need screws drilled out will need both orfice holder and right front burner base. Found 2.7 amps on bake ignitor stripped screws on ignitor needs burner and igntior with screws.; rqstng P&A on 1 WPW10407678 (Orfice holder) and 1 W10861630 (Orfice holder) and 1 WP7432P143-60 (Bake ignitor) and 2 WP4159193 (Screw)s and 1 W11174122 (Burner) and 1 WPW10406797 (Burner head right) and 2 WP3368921 (Screw)s
Near San Antonio, TX 78233
Shawn W.
Job Details: 01/27/2021
DRYER WHIRLPOOL WED5000DW2 "Replaced the strike catch, tested unit. It is holding pretty well. I left with the dryer running on no heat to have our customer confirm we are good. The hinges were bent to the point that the door is setting below 90 degrees when fully opened. I explained that we would likely need to replace the hinges and springs if the same problem appears."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/27/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Tunis unit will need a new auxiliary drain pump. Service fee paid by customer. Remaining balance upon completion of repair. Our customer will need time to decide if they want to move forward with repair. It is cost prohibitive.; ordrng 1 W10825875 (pump)"
Near San Antonio, TX 78264
S. L.
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 "Unit had no errors but was not leveled unit was tilting back. Corrected level of unit ran calibration and tested, educated customer on loading and detergent procedures. Advised to use Affresh every 30:washes. Unit operating as designed. Install instruct today."
Near San Antonio, TX 78255
Justin
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Spoke to customer she said she canceled her appointment, said unit is working fine."
Near San Antonio, TX 78228
Jesus C.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Found one new compressor was also bad. Other compressor was good. Installed new compressor. Vacuum and recharge unit. Good frost on evap. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS0 Installed new cap and head. Burner ignites immediately. No further issues. Tested to complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "I arrived to find that the auger motor was working but it would intermittently stop working. This is a new development. Called DH, ordering a new pad and UI. ; ordrng 1 W10370582 (pad) and 1 W11130216 (cntrl-elec)"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit leaking after repair was done. Observed the leak happening. Found cause to be vent not tightened to secure properly. Tightened vent to properly secure to resolve the issue. Unit testing good now with no leaks. No further issues at this point.
Near Castroville, TX 78009
Richard G.
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the unit is not draining again. Entered diagnostics and found error code F6E4, inlet water/float switch open. Ran unit through automatic test. Unit would not drain. Unit has to be put into drain multiple times for it to finally drain out. Called techline and spoke with Cathy. Says to check the drain hose check valve. Ordering drain pump and hose.; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump) and 1 WPW10545278 (drain hose)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/27/2021
RANGE WHIRLPOOL WFG525S0JS0 Installed new cap and head. Burner ignites immediately. No further issues. Tested to complete.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/27/2021
DISHWASHER KITCHEN AID KDTM704ESS0 Unit under 90 day service warranty. No service charge. Labor collected on prior visit. Control covered under 5 year warranty. Installed new control. Unit powers on. All pumps and motors are running. No further issues. Tested to complete.
Near San Antonio, TX 78252
Justin
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4850HW0 "Replaced cycling thermostat for unit, tested to complete. Unit is good to go"