Near San Antonio, TX 78257
Colton B.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED6620HC1 Issue is a rattling noise in dryer. Finding noise to be coming from blower housing and cover. Ordering a noise reduction kit to resolve issue. ; ordrng 1 W11401018 (NOISE REDUCTIONS )
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2020
WASHER MAYTAG MVWB855DC3 Last trip found faulty UI console due to power surge. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4955HW1 Tested washer. F7E7 error code. Ran spin agitate test. Unit is humming but will not agitate. Same for spin test. Found bad capacitor. Replaced capacitor. Ran diagnostics. Good spin and agitate. No issues during testing. Ran calibration. Unit is working properly. Tested to complete. ; used 1 W11395618 (CAPACITOR) from stock
Near San Antonio, TX 78218
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Complaint of unit freezing in refrigerator compartment. Customer also stated heard a hissing noise coming from unit. Found cause to be leak from dye drier. Replaced drier from stock to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing unit. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Issue stated by customer: lights in refrigerator and feeezer went out. Replaced both modules. Unit tests good. Customer informed of survey.
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Found the unit with water and ice buildup on the floor of the cabinet. Water Filter was in correct position. Disassembled shelving to access dual water valve. Discovered that the water line to dispenser hose was pushed out from the valve and also would slowly push out after properly seated. I ordered new water tube and valve.; ordrng 1 W10853599 (tube-water) and 1 W11194380 (valve)
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/09/2020
WASHER MAYTAG MVWX655DW1 Job completed on last visit.
Near San Antonio, TX 78233
S. L.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED6620HC1 "Ran diagnostics no fault codes but unit shuts off automatically on step 4 cannot get it to go past after several attempts, tested heater have continuity here ran unit checked temps at exhaust found thermostat short cycles at 120 and does not come on til 80 ordered cutoff kit thermistor board and Ui Ps on UI call when part comes in.; ordrng 1 280148 (cutoff-tml) and 1 W11351728 (Ui) and 1 W11388022 (CONTROL BOARD) and 1 WP8577274 (thermistor)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/09/2020
DRYER MAYTAG MEDB835DW4 Checked dryer found no issues with heating or air flow. Ran dryer with clothes in it good heating. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFC150M0EB4 Customer complaint is that the burners turn on and off and it takes a long time to cook anything on the cooktop. Informed customer about technical service pointer W11354284B which talks about the burners cycling on and off and increasing cook times. Tested to complete. Unit is good to go.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/09/2020
DRYER MAYTAG MGDC465HW0 Customer complaint is that the dryer is not heating. States they have checked the venting going out of the home and to the roof. Checked venting and all was good. Ordering new burner assembly.; ordrng 1 W10823508 (burner-gas)
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Last trip found damaged freezer door. Upon trying to replace freezer door found new door came with different connections for UI at base of door than what is needed for. Calling techline to see if there is a different door for this unit. Spoke with Joel, he checked to make sure I ordered the correct door. Then stated that is correct part number but for a different unit. Suggested to contact research. Tell them original equip is Kuda control and new one is mechanical dispenser. Definitely wrong part. 7727322690Contacted Marcone, spoke with Ashley, she researched and stated order door again but to let parts team know that marcone needs order number to send to whirlpool so that they will send correct part next time. ; ordrng 1 LW11026355 (FREEZER DOOR )"
Near San Antonio, TX 78258
L
Job Details: 03/09/2020
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL05 Issue unit making loud noise when fan comes on. Couldn’t replicate issue called tech line and to see there s was a way to get in diagnostics. They said no. Ran unit at 400 for 10 minutes and both blower and fan motor are running without making noise. Told costumer about the 90 day service fee call. Service fee collected 105
Near San Antonio, TX 78259
S. L.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4850HW1 "Found F7 E5 error code. Checked found actuator not switching between spin and agitate and was stuck in agitate position, replaced ran test all operations normal. Went through quick wash and unit working correctly.Educated customer on proper load selection detergent amounts and on loading unit correctly. Unit now working as designed. No email provided.; used 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/09/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Found bad led module on bottom left of fresh food section. Replaced module. All lights working. No further issues. Tested to complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/09/2020
WASHER MAYTAG MVWC465HW2 Customer stated that the unit started a cycle and turned off. No error codes and unit passed all functions in automatic test cycle. No further issues at this time.
Near San Antonio, TX 78244
Ezequiel V.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFC150M0EB1 Arrived at address on file. Customer living in home stated it was the wrong address.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/09/2020
DRYER MAYTAG MEDX655DW1 Checked dryer found no issues with unit. Found air vent leading out clogged up removed debris good air flow from dryer. Spoke to customer about removing plywood covering exhaust vent. Job complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Customer complaint is of a loud noise coming from the mw. Issue is with the fan. Ordering fan.; ordrng 1 W11252443 (motor-fan)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/09/2020
RANGE KITCHENAID KDRS407VSD01 Last visit found a faulty keyboard. Swapped out with a new keypad to resolve issue. Unit tested good now.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found inefficient compressor and faulty 3way valve. Replaced both to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Per Sb web SS parts and labor still covered under KA limited part warranty"
Near San Antonio, TX 78254
Douglas H.
Job Details: 03/09/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Confirmed diagnosis of faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Yes to survey and leave behind. No further issues at this point"
Near San Antonio, TX 78216
Devon F.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Customer complaint was unit leaking found drain tube frozen thawed tube and clean it out unit is operating as designed.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Contacted Cole to inform him I was enroute at 11:41, arrived at 12:00. Door to home was locked. Called Cole at 12:04, said he would send someone to open the door. Waited 20 minutes and no one came. Left for another appointment and returned at 1:15. Door still locked. No answer from Cole. Waited 15 minutes, left magnet.; O-emld tckt"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG320M0BS Issue stated; HEATING PROBLEM. BURNERS NOT WORKING. CONTROL PANEL ISSUE. PHYSICAL DAMAGE EXIST. Replaced control. Unit tests good.
Near Boerne, TX 78015
Colton B.
Job Details: 03/09/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Issue was no low speed on blower. Replaced blower and resolved issue. Unit tested good.
Near San Antonio, TX 78250
Justin
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW7500GC0 "Found F8E1 and F8E6 stored in unit, running through diagnostics. Found hot water turned off, so I ran a calibration and ran diagnostics again. All test passed and no new faults came up. Unit is working as designed."
Near San Antonio, TX 78260
L
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Issue unit leaning forward when opening. Put on brackets and shield. Dishwasher now stable and working as design. Job complete.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/09/2020
DRYER AMANA NED4655EW1 Checked dryer found belt broken installed new belt from truck stock ran dryer no issues. No errors during testing or operation. Job complete.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG550S0HZ1 Issue stated; BROKEN GLASS DOOR. PHYSICAL DAMAGE EXIST
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Tested ice maker. No water to tray. Good power at valve. Will need new valve. ; ordrng 1 WPW10279909 (valve-inlt)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Checked oven found unit working as designed. Checked voltage at wall was getting 240vac but breaker kept tripping when getting voltage readings. Spoke to customer about getting electrician to look wiring.
Near San Antonio, TX 78253
Justin
Job Details: 03/09/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ "Replaced main control and control panel, unit is working as designed."
Near San Antonio, TX 78253
Justin
Job Details: 03/09/2020
DRYER WHIRLPOOL WED5620HW1 "No display on unit, need control and console. ; ordrng 1 W11378949 (CONSOLE ) and 1 W11388040 (CONTROL BOARD )"
Near La Vernia, TX 78121
S. L.
Job Details: 03/09/2020
ICEMAKER (STANDA KITCHENAID KUID308ESS2 "Found water dripping out of filter housing making ice melt on heater grid faster than designed, 36 month part labor warranty on unit rescheduling for Wednesday.; ordrng 1 W10475416 (cover) and 1 W11266112 (FILTER HOUSING)"
Near San Antonio, TX 78258
L
Job Details: 03/09/2020
DISHWASHER KITCHENAID KUDE48FXSP6 Issue units latch came off put one from truck stuck. Unit now in place. Showed costumer it’s working no other issues ; used 1 279570 (LATCH) from stock
Near San Antonio, TX 78258
L
Job Details: 03/09/2020
DRYER WHIRLPOOL WED4815EW1 Issue unit not heating up leaving clothe wet. Found bad element replace element. Unit now heating up no other issues job complete
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated issue is that water is leaking. Found issue to be fill tube blocked with ice. Ordering new fill tube to resolve issue. ; ordrng 1 W11415785 (FILL TUBE)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/09/2020
WASHER AMANA NTW4516FW2 Running behind schedule. The customer has rescheduled. ; schdld next appmnt for 3/9 MON !
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/09/2020
OVEN ELECTRIC (D JENN-AIR JBS7524BS0 Complaint is that unit will power off when trying to use. Called techline for issue. Sr 7727320275. Suggest checking all wiring for damages or shorting to ground. All wiring checks good. Suggest replacing control. Part is discontinued on marcon. Contacted CXC. SR 7726791379. Part is no longer available. Representative stated unit will be exchanged. Informed customer of situation. Job complete.
Near Live Oak, TX 78233
S. L.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFE320M0ES2 Replaced element and cooktop hot light now staying off till hot but switch was needed to get burner to heat at proper settings after replacing both tested unit all operations normal.Advised of survey and paper.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Determined that the unit is not cooling enough but is still not cooling enough to freeze. Verified leaks at the high pressure end. Confirmed compressor is functioning. Collected service fee and labor fees.
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Checked refrigerator found bad thermistor and bad air baffle control. Ordering control damper and evap fan motor to resolve issue.; ordrng 1 W10248595 (control) and 1 W10799425 (harns-wire)
Near Converse, TX 78109
S. L.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED5620HW0 Found broken idler pulley used truck stock kit and replaced belt rollers and pulley tested unit all operations normal. Found outlet at wall was loose and when unplugging found excessive play when i was servicing unit advised customer to get this replaced to avoid any kind of hazard.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78251
Christian G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found frost buildup in freezer section. Customer noted they had seen frost along sides of freezer door previously. Ordering door.; rqstng P&A on 1 W10919622 (dor-fip), states that autho needed"
Near San Antonio, TX 78264
Jesus C.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 complaint is condensation in both sections. Condensation on shelves. Tested unit. both doors sealing all the way around. No moisture or frost buildup. Could not find any source of warm air leaking in. Called techline. Unit is running empty. This will cause condensation buildup. Techline states unit needs product in both sections to prevent condensation. Advised customer to place two gallons of water in freezer and two gallons in fresh food section to help decrease condensation. Unit is working properly. Tested to complete. Sr 7727321695
Near San Antonio, TX 78249
Colton B.
Job Details: 03/09/2020
DRYER MAYTAG MEDC465HW0 "Issue was that dryer was not drying. Heating element isn’t getting hot enough. Found unit miswired at terminal block. Corrected wiring, unit now heats really well."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFE515S0ES1 Customer states oven is not reaching appropriate temperature. Informed customer that unit is out of warranty. She says the repair is supposed to be covered by the builder. Informed her that we could not proceed without payment from the builder. Customer will contact the builder.; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now no further issues at this point. Yes to survey and leave behind. Unit is under warranty per closing documents.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFE505W0HB1 Complaint is front left burner is not working properly. Tested range. Found wiring to front burner was loose causing issues. Fixed the wiring to switch. Tested range. All burners are working properly. No further issues. Tested to complete.
Near San Antonio, TX 78240
Christian G.
Job Details: 03/09/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Issue stated; door gasket was falling out. Tried to push back in, pins would not hold properly. Replaced with new gasket. Unit tests good. Informed customer of survey."
Near Corpus Christi, TX 78414
John L.
Job Details: 03/09/2020
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Inspected unit, found ice build up at rear of freezer. Unit not defrosting as should, tried to force defrost mode but unit never started defrosting . Replace components to resolve issue.; ordrng 1 12729123 (defrost heater) and 1 12791419SP (thermistor) and 1 2169142 (fan blade) and 1 W10120821 (cntrl-elec) and 1 W10120827 (cntrl-elec) and 1 W10128551 (evaporator fan mtr) and 2 W10292241 (harns-wire)s and 1 W10631452 (cntrl-elec)"
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Duplicate ticket
Near Victoria, TX 77905
Michael
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The fan in the freezer wasn’t coming on, the UI display also completely turned off when in diagnostics and then powered back on giving PO error code. Ordered fan and UI, also ordered control board just in case. ; ordrng 1 W11109595 (motor-evap), rqstng P&A on 1 W11387384 (ELECTRONIC CONTROL) and 1 WPW10675033 (cntrl-elec)"
Near Helotes, TX 78023
Colton B.
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW6620HC0 Issue is that washer will not power on. Reinserted connection from control board to UI and put unit into diagnostics. Unit now operating well. If issue persists please order a new console (W11324037) for unit to send with tech.
Near San Antonio, TX 78253
Justin
Job Details: 03/09/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced front burner and cap. Unit is good to go.
Near Victoria, TX 77904
Michael
Job Details: 03/09/2020
ICEMAKER KITCHENAID KUIC15NLTS "Installed water pump assembly, the water still doesn’t recirculate through the slide and the unit light is flickering, and cutting off and turning back on. Tried to perform diagnostics but it just cuts off on its own. Called and spoke with JL and he said that the unit is shorting out and to order control, UI and transformer, went ahead and ordered pump harness, possible corrosion not allowing pump to activate.; rqstng P&A on 1 WP2304122 (switch) and 1 WP2310092 (harns-pump) and 1 WP2310139 (transformr) and 1 WPW10141364 (cntrl-elec)"
Near Orange Grove, TX 78372
John L.
Job Details: 03/09/2020
WASHER MAYTAG MHW6630HW0 "Enter unit into diagnostics and received a F8E3 overflow error. Ran test cycle on unit, unit kept dispensing water into unit well beyond normal parameters. Unit does not have any obstructions in level sensor hose, issue with level sensor.; ordrng 1 W10918608 (pump-water) and 1 W11036930 (valve) and 1 W11125159 (switch-wl) and 1 W11329039 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL n/a "This is a duplicate dispatch. Went to this job yesterday, 5 March. Job number 68933. Close job."
Near Corpus Christi, TX 78410
John L.
Job Details: 03/09/2020
REFRIGERATOR MAYTAG MSB27C2XAM "Inspected unit, valve chatter when unit calls for water. Will need to replace valves to resolve this issue.; ordrng 1 W10238100 (inlet valve) and 1 W10341320 (inlet valve)"
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/09/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS1 Swapped out start device to resolve fridge issues in unit is testing good now at this time.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/09/2020
RANGE KITCHENAID KSEB900ESS2 Part not in yet; saved tckt
Near Roanoke, VA 24019
Chris S.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED9470WW1 There is an f70 error code indicating the control is failing. ; ordrng 1 WPW10256719 (cntrl-elec)
Near Roanoke, VA 24012
Chris S.
Job Details: 03/09/2020
WASHER WHIRLPOOL MVWB835DW4 I found a coin in the basket below the agitator. I removed the coin and checked operation. There were 2 error codes for a temperature sensor fault. We will replace the water valve and clutch ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11165546 (valve)
Near Corpus Christi, TX 78408
John L.
Job Details: 03/09/2020
WASHER ROPER RTW4516FW2 "Installed component, issue has been resolved."
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Tightened supply line to water inlet valve. Issue resolved. No damage present.
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/09/2020
WASHER WHIRLPOOL WFW92HEFW0 "F8e3F8e1Water level sensor not reading the level properly. Need control and water level sensor. Drain pump is fine. Sounded good. Unit is stacked, will need Chris.; ordrng 1 W11201293 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/09/2020
COOKTOP WHIRLPOOL WCE55US0HB01 Front right burner not turning on. Needs element and switch. ; ordrng 1 W10857622 (switch-inf) and 1 WPW10275049 (elmnt-surf)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Cleared obstruction from drain tube. Unit was frozen over since no way to drain. Steamed unit and removed obstruction to drain tube.
Near Corpus Christi, TX 78415
John L.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW4855HW1 "F8E1 long fill. Ran test on unit, did not find issues. Unit does not have hot water running to it. Put unit into tap cold, and explained to customer to use tap when not using hot water. Ran unit through a normal cycle without issue. Issue resolved."
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/09/2020
BELLA WHIRLPOOL WRF954CIHZ00 Gasket is not reshaping at all. Will try new gasket. Please lay out new gasket immediately upon arrival. ; ordrng 1 W10897938 (gasket-dor)
Near Kenedy, TX 78119
Michael
Job Details: 03/09/2020
WASHER MAYTAG MHW5500FW1 "F9E1,F3E1,cleared error codes, called partner team and spoke with Tenisha for authorization on parts, MP76CP7DP1. Said the SCF and labor would be covered on the prior 90 days. Installed parts ordered, confirmed no blockage on air trap. Performed a diagnostics test, completed with no issues"
Near Portland, TX 78374
John L.
Job Details: 03/09/2020
WASHER WHIRLPOOL WTW5640XW "Installed components, recalibrated unit. Issue resolved."
Near Vinton, VA 24179
Chris S.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM The icemaker fill tube is frozen. We will order and replace the icemaker fill tube heater.; ordrng 1 W10701614 (tube-water)
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/09/2020
FREEZER WHIRLPOOL GX2FHDXVB08 "Inspected unit for not making ice,tested icemaker jumped t-h icemaker did cycle with 120v,jumped l-v icemaker did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10884390 (icemaker) and 1 WPW10498976 (valve)"
Near Portland, TX 78374
John L.
Job Details: 03/09/2020
DRYER WHIRLPOOL WED5600XW "Installed components, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 03/09/2020
WASHER MAYTAG MVWC465HW2 "Removed the inlet valve and it was clogged with rocks and sand from water well. Installed new inlet valve and tested it, still no water coming out of the cold side. Removed water hose from the inlet valve, turned house valve on, no water coming in. Removed the water hose from the house line and got a pan ,turned valve on, good water pressure, hose is clogged, removed and installed another hose the customer had. The inlet valve and appliance are working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/09/2020
RANGE JENN-AIR JDRP436WP03 "Installed board and tested, unit got to temperature without issue. Issue is resolved."
Near Odem, TX 78370
John L.
Job Details: 03/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed components, tested after installation. Issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 03/09/2020
DRYER ROPER RED4516FW0 "The customer said the drum wouldn’t turn and it smelled like burnt rubber. Turned the appliance on and it started up with no issues and the drum is turning normal. Removed back cover to make sure nothing was in the blower housing that may have gotten into the blower wheel causing the issue, all clear, also no obstruction in the vent hose. Lifted the lid and the belt is in good condition, went outside to make sure it was venting properly and found a big glob of lint obstructing the outside vent, this may have been what got caught up in the blower and was able to shoot it out. The appliance is venting and working normal"
Near Hot Springs, AR 71913
Doug M.
Job Details: 03/09/2020
KITCHEN JENN-AIR JGCP430WP00 "Attempted to replace burner during repair screws broke into orifice holder and unit still sparking irattic ,diagnosed to need orifice holder and spark module; ordrng 1 W10846623 (holder-orf) and 1 WPW10475147 (module-spk)"
Near Hot Springs, AR 71913
Doug M.
Job Details: 03/09/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for water leak,could not get unit to repeat leak,but found water on plastic housing to wire harness,checked seal for dispenser checked ok,checked seal at float switch checked ok,diagnosed to need inner door and seal; ordrng 1 W10909089 (lower seal,bottom) and 1 W11035418 (door-inner)"
Near San Antonio, TX 78245
Christian G.
Job Details: 03/06/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Issue stated; SAFETY MW damaged from range fire Please call Safety with findings 866-550-5136. Found many burnt and damaged parts in microwave. Ordered parts to replace and resolve issues. Unit still not working fully. Ordering more parts.; ordrng 2 8206232A (lamp 40 watt)s and 1 W10458325 (actuator) and 1 W10508746 (harns-wire) and 1 W10568148 (covr-motor) and 1 W10605897 (capactr-dm) and 1 W10834332 (harns-wire TURNT) and 1 W11185432 (harns-wire) and 1 W11230994 (motor-fan) and 1 W11413135 (CONTROL) and 2 WPW10210878 (housng-lmp)s and 1 WPW10466420 (motor-turn)
Near San Antonio, TX 78254
Colton B.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WMH53521HZ0 Issue was a noisy microwave. Replaced high side components. Unit now runs quietly.; used 1 W10138793 (FUSE-THRML) from stock
Near San Antonio, TX 78254
Colton B.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Issue was a leaking valve. Replaced valve, unit tested good."
Near Boerne, TX 78015
Douglas H.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Calling techline per notes. Spoke with Dave. Ohmed out P7 pink wires at 38k Ohms. Stated to replace UI due to bad logic. SR number 7727306035. Ordering UI to resolve the issue. ; ordrng 1 W11214887 (cntrl-elec)
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/06/2020
MICROWAVE OVEN JENN-AIR JMW3430DP02 Unit was having issues with UI blanking out. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/06/2020
ICEMAKER (STANDA JENN-AIR JIM158XYCX2 Replaced valve. Issue resolved. Verified proper function.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/06/2020
WASHER MAYTAG MVWB765FC3 Issue was a sheet caught under the agitator. Removed agitator and removed stuck sheet. Collected service call.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
REFRIGERATOR SAMSUNG RF24FSEDBSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Pipe Creek, TX 78063
Justin
Job Details: 03/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Unit has 120 going into terminal block, but no display or power coming out of control. Will need to order control and display board. ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console)"
Near Garden Ridge, TX 78266
Devon F.
Job Details: 03/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice replaced UI panel unit is operating as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 03/06/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Side panel was missing. Reattached. Issue resolved.
Near Bandera, TX 78003
Justin
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found a large dent in top of liner near ice box assembly. Cassie is assisting from techline, she suggested using sealer gum to try and cover gap. If not successful the unit will be non repairable. Replaced icemaker, insulation, cover and box ice cover for unit. Changed rail mullion as well. Customer needs the 19th. ; ordrng 2 212643 (sealer-gum)s"
Near Schertz, TX 78154
Steven G.
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found air damper leaking cold air into refrigerator section causing food to freeze, replaced air damper checked operation unit working normal now"
Near Schertz, TX 78154
Steven G.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW8040DW4 "Checked washer ran diagnostics found bad water valve long fill, replaced water valve checked operation unit is working normal now ; used 1 W11220230 (VALVE) from stock"
Near Spring Branch, TX 78070
L
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Issue unit door not closing. Found door is sitting right but gasket is not attaching to fridge. Ordering new door since gasket comes build in with door. Advise costumer that door takes 4-6weeks and office will call when door arrives ; ordrng 1 W10912374 (dor-fip)
Near San Antonio, TX 78251
Richard G.
Job Details: 03/06/2020
WASHER MAYTAG MHW6630HW0 Customer complaint is that the LoFL error has returned. Entered diagnostics and found error code F8E1 valve failure again. Tested out unit and all tests out well. Verified LoFL coming up during cycle. Ordering ACU and upper harness.; ordrng 1 W11133142 (harns-wire) and 1 W11322883 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Last trip found faulty controls, UI due to fluctuations of voltage. Also bad wire harness due to broken connection. Upon replacing all parts found high limit thermostat to be bad as well. Replaced that from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WP4449751 (THRMST-FIX) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW8500DC5 "Unit showing “LF”, varied error codes through diagnostics. F8e1 long fill, f3e2 inlet temp fault, f0e4 spin limited by water temp, f0e3 overload. Replaced inlet valve to resolve the issue. Also educated customer on proper loading. No further issues at this point. Yes to survey and leave behind. Collected email"