Near San Antonio, TX 78214
Ezequiel V.
Job Details: 12/24/2019
WASHER MAYTAG MVWC465HW2 "Called customer to advise of arrival time, customer stated would not available today. Rescheduled for 30th ; schdld next appmnt for 12/30 MON 3-5"
Near Stockdale, TX 78160
S. L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Removed ice maker removed busted water tube replaced tube harness add ice maker tested all operations normal advised of survey . No email provided.
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: Microwave damaged during installation. Please review pics.Ordering parts in mean time.; ordrng 1 W11207441 (wraper-cab)
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found ice buildup in freezer. Door gasket not sealing properly. Reshaped gasket. Good seal on gasket. No further issues. Tested to complete.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 12/24/2019
WASHER MAYTAG MVWB865GW0 "Ran diagnostics no error codes lid lock assy working and control working spoke to customer about symptoms she said if she presses on lid lock will work and unit will wash, found left hinge has excessive play in lid found inner lid separating needs to be replaced requires OTL.; rqstng P&A on 1 W11259006 (LID), states that autho needed"
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/24/2019
WASHER MAYTAG MVWC416FW Tested washer. Found leak coming from drain pump hose. Hose was loose causing slow leak. Secured hose to pump. Leaking has stopped. No further issues. Tested to complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated that the unit is cooling beyond desired temperature and freezing food in fridge. Swapped out damper control to resolve issue. Unit testing good now. Yes to survey.
Near Adkins, TX 78101
S. L.
Job Details: 12/24/2019
WASHER MAYTAG MHW8200FW0 "Customer just closed on house and provided documents that are attached took picture of front panel dent on left side found door not shutting correctly,found F5e2 f3e1 F8e3 f0e1 ran diagnostics found door binding hard time locking and unit over sudsing checked detergent and water hardness found both detergent concentration set way to high and advised to keep water at soft and 2x concentration on detergent to prevent over sudsing deleted error codes ordering new front panel to correct door lock issue advised customer to monitor unit and run clean cycle in interim return 1/6 to install panel.; ordrng 1 WPW10650837 (panel)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/24/2019
DISHWASHER KITCHENAID KDTM404ESS2 "Part sent was defective. Reordering part. Will return to repair. ; ordrng 1 W10861526 (pump&motor), used 1 W10861526 (SUMP/PUMP) from stock"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/24/2019
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Swapped control to resolve functioning issues, but the tech ordered the wrong parts for interlock switch. Ordering correct parts to resolve issue.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/24/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Complaint is dishes not drying. Tested dishwasher. Heater is good. No issues during testing. Unit is working properly. Customer not using rinse aid. Performed customer instruct on proper use and care. Job complete.
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Issue is unit not making ice. Replace ice maker. Ice maker called for ice and tray rotating. Told costumer to give it some time for unit to make ice. Collected service fee plus L+p
Near San Antonio, TX 78258
L
Job Details: 12/24/2019
DRYER WHIRLPOOL WGD6620HW1 Issue is unit turning on. Replace thermal cut off and hi limit stat. Also control board. Unit still not turning on. Check al fuses and they are all checking right. Ordering new UI; ordrng 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11160620 and 1 W11314471
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE540H0AS1 Issue stated by customer: oven not getting up to temperature. Oven displayed F3E2 and C3E1. Could not get bake element to activate in test mode. Ordering parts. Collected 159+tax priority fee.; rqstng P&A on 1 W10779716 (elmnt-bake) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/24/2019
DRYER MAYTAG MEDB835DW4 Last visit found faulty element. Swapped with new element to resolve issue. No further issues at this time.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/24/2019
RANGE KITCHENAID KDRS483VSS03 "I ended up having to call Techline a record 5 times to get access to the components and make a reliable diagnosis. I spoke with Andrew, David, Dave, TJ and finally Robert. SR# 7726719596. The final diagnosis is that it will need a igniter surface. I am also ordering a spark module as a contingency but do not think it will be needed. I explained this to the client and they understand the price possibility. The customer is also interested in purchasing the three new cooktop parts. I quoted them the price listed in the PVR. I am also charging Tier 3 labor. They want to decide on the cooktop parts but definitely want to move forward with the functional repair to the burner. I marked this as an estimate and set the appointment for Friday. I collected the service fee. (W10352963, W10352966, W10352969). The spark module W10116108, the igniter surface W10256047. Client will need to be contacted to find their determination to move forward on the cooktop. I ordere
Near San Antonio, TX 78258
Jim G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 Determined faulty thermostat. Replaced thermostat. Issue resolved. ; used 1 WP2198202 (THERMOSTAT) from stock
Near Bandera, TX 78003
Richard G.
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint is that some clothes were stuck in the agitator and there were plastic pieces floating in the washing machine. Found a few small pieces under the agitator to be chipped off. Quoted customer cost to repair.collected service fee. Unit is good to go, and customer will order a new agitator if it happens again. Spoke with customer about survey."
Near San Antonio, TX 78228
Christian G.
Job Details: 12/24/2019
WASHER MAYTAG MVWX700XW0 Issue stated by customer: washer not spinning. Ran unit through diagnostic cycle and unit spins. Ran a recalibration and rinse+spin cycle to verify unit it spinning. Found F3E1. No getting proper pressure to machine. Ordering parts.; rqstng P&A on 1 W10393562 (cntrl-elec) and 1 WP353244 (pressure switch hose)
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Replaced control board. Still would not go into diagnostics. I called Tech-line talked with Scott. He informed me that the main control board would not be the the control board to replace if it would not go into diagnostics, it would be the UI. The temperatures had changed on customer reboot yesterday to 58 degrees in the Fresh food section and -12 degrees F in the freezer. Scott told me to replace both UI. For the inner door one it requires a new door. I explained to the customer that this could take up to 12 weeks and I supplied her with the SR #7726683559. I ordered the parts.; ordrng 1 W10889614 (ASSEMBLY USER INTERFACE) and 1 W10895452 (dor-fip) and 1 W11293308 (panel-ui)"
Near Corpus Christi, TX 78415
Adam
Job Details: 12/24/2019
DRYER MAYTAG MED6630HW0 Install components tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Installed components, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 12/24/2019
REFRIGERATOR AMANA ART308FFDB03 Customer has declined service to this unit. Customer states unit has started to cool on its own.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/24/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Stripped wiring harness is doing repair. Returning with tools in order to complete the repair.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer said that the issue is that the unit is not dispensing water. Found issue to be damage in the ice chute portion near the door switch which would not allow circuit to be completed. Ordering new door.; ordrng 1 W11307224 (dor-fip)
Near San Antonio, TX 78228
Christian G.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator leaking. Found ice built up under pantry drawer. Found water leaking from valve/filter area. Ordering parts.; ordrng 1 EDR1RXD1 (water filter) and 1 W10913947 (valve) and 1 W11346622 (WATER ASSBL) and 1 W11415785 (TUBE)
Near Port Lavaca, TX 77979
Michael
Job Details: 12/24/2019
DRYER WHIRLPOOL WED6620HW0 "On arrival the customer said she was having no issues with the dryer, I went ahead and put it into diagnostics and was able to activate,, appliance is working normal, also performed the key/encoder, all is working normal."
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/24/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Found arcing in right rear of cavity. Ordering new touch up paint to correct issue. ; ordrng 1 4396174 (tuchup) and 1 72113 (tuchup)
Near San Antonio, TX 78260
L
Job Details: 12/24/2019
WASHER [UIS # 41530] n/a Issue is unit keeps turning off while going into cycle. Ordering parts to solve problem ; ordrng 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10803588 (cntrl-elec)
Near Robstown, TX 78380
John L.
Job Details: 12/24/2019
DRYER AMANA NED4655EW1 "Ran unit with airflow tester, reading came back poor. Issue not with unit but ventilation. Explained findings to customer."
Near San Antonio, TX 78229
Shawn W.
Job Details: 12/24/2019
WASHER MAYTAG MVWC415EW1 The client had a window from our office from 9am to 4 pm. The client said he was already gone for the evening and would like to reschedule. He would like someone from the office to call for rescheduling.; O-emld tckt
Near Roanoke, VA 24017
Uriah B.
Job Details: 12/24/2019
DISHWASHER MAYTAG MDB8989SHZ0 Replaced drain hose. All checks ok.
Near Boerne, TX 78006
Tommy B.
Job Details: 12/24/2019
REFRIGERATOR KITCHEN AID KSC24C8EYY01 "Customer stated the issue is that the freezer side is not cooling. Refrigerator side is showing normal temperature. Could not find any visible evidence relating to the issue. Ran tests for thermistors and compressor along with evaporator and all passed. Spoke with DH and ran tests to see if the tri-valve was functional. Test revealed that trivalve is faulty. Based on the estimation for the repair, customer does not wish to proceed. Collected service call."
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/24/2019
WASHER MAYTAG MVWX655DW1 Did not know about 82 service charge. Cancelled svc.
Near Vinton, VA 24179
Uriah B.
Job Details: 12/24/2019
KITCHEN WHIRLPOOL WDT970SAHZ0 Called 10-15 minutes ahead. Left VM. Replaced pump and motor assembly. All checks ok.
Near San Antonio, TX 78245
Christian G.
Job Details: 12/24/2019
RANGE WHIRLPOOL WFE540H0AS1 Issue stated by customer: oven not getting up to temperature. Oven displayed F3E2 and C3E1. Could not get bake element to activate in test mode. Ordering parts. Collected 159+tax priority fee.; rqstng P&A on 1 W10779716 (elmnt-bake) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)
Near Robstown, TX 78380
John L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB "Inspected unit,found issue to be with fan on unit not functioning. Order and replace to resolve issue.; ordrng 1 2315539 (fan motor) and 1 W10646206 (harns-wire)"
Near Conway, AR 72034
Doug M.
Job Details: 12/24/2019
WASHER MAYTAG MVWB765FW3 "Replaced suspension kit due to basket bottoming out,replaced gearcase due to knocking noise,tested unit operation checks ok ; pckd up 1 W11393685 (GEARCASE)"
Near Victoria, TX 77901
Michael
Job Details: 12/24/2019
WASHER MAYTAG MVWBA55DC2 "Called the customer, it’s not a good number. Arrived at location, knocked on the door several times, NOH, no vehicles at location, waited for 10 minutes, no show left magnet on front door ; saved tckt"
Near Corpus Christi, TX 78405
Adam
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Customer complaint of water dripping out of back of unit inspection of unit shows no water dripping from valve or anywhere else but further inspection shows unit is not making ice. Replace water valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
Near Rockport, TX 78382
John L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM "Inspected unit, found that compressor has gone bad. Customer said unit had been previously worked on by another company, was told that compressor had been replaced. But signs show otherwise. Will need to replace compressor to resolve.; rqstng P&A on 1 W10756020 (compressor)"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Inspected unit, found issue to be with compressor. Will need to replace to resolve. Sealed system under warranty.; ordrng 1 W10485433 (compressor)"
Near North Little Rock, AR 72120
Doug M.
Job Details: 12/24/2019
WASHER MAYTAG MVWB835DC4 "Another company has already been dispatched and they are returning Friday with parts,bill for svc due to double dispatch"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/24/2019
WASHER MAYTAG MVWC565FW1 "The appliance would power on, voltage is good at wall outlet, removed the UI, plugged the appliance in and the control is not powering on, ordered control to resolve issue ; ordrng 1 W11162438 (cntrl-elec)"
Near Taft, TX 78390
John L.
Job Details: 12/24/2019
WASHER MAYTAG MVWX655DW1 "Unable to remove wash plate from unit. Plate is fused to shaft of gear casing, plate has started to crack during removal attempt. Will not be able to remove without damaging plate. Also during attempt to remove plate and gearcase, found a crack at bolt threading where leak is originating from. Tub will need to be replaced as well to resolve issue.; ordrng 1 W10512161 (tub asm) and 1 W10586077 (basket) and 1 W10609480 (washplate)"
Near North Little Rock, AR 72118
Doug M.
Job Details: 12/24/2019
WASHER ROPER RTW4516FW2 "Inspected unit for water sound in tub found customer is hearing the water in tub ring,informed customer this is normal,found basket off center causing tub to hit cabinet,adjusted legs to center basket,performed service diagnostics found no error codes, performed manual test all steps checked ok,verified normal operation unit checks ok"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/24/2019
WASHER WHIRLPOOL WFW6620HW0 "Customer said that the appliance isn’t spinning out the water from clothes. No error codes, I put appliance into quick wash diagnostics, completed with no issues or error codes. I tried to test the spin cycle on the manual test, UI wouldn’t allow me scroll up on selections with temp button but would let me scroll up with soil button and it also wouldn’t allow me to pause the test no matter what test I put it in. Tried to run another quick wash test and it would just shut down. Ordered UI and control just in case. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322905 (cntrl-elec)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/24/2019
WASHER MAYTAG MVWB865GW0 Power button not responding. F9e2F0e3F7e5Per techline. Recommend replacing UI. W11135391Recommend unplugging between uses. SR7726712524; ordrng 1 W11135391
Near Little Rock, AR 72211
Doug M.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Customer stating to have extended-warranty through Best Buy,informed customer she would have to contact extended warranty company for proper dispatch to cover repair"
Near Elliston, VA 24087
Uriah B.
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Needs ice box door with gasket. Needs ice box fan. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11268536 (door-ice)
Near Little Rock, AR 72223
Doug M.
Job Details: 12/24/2019
DRYER WHIRLPOOL WED6620HC0 "Inspected for rattling sound,found vibration coming from vent duct inside unit,made adjustments to vent duct,tested unit vibration went away,verified normal operation unit checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 12/24/2019
DRYER MAYTAG MEDC300BW0 "Inspected unit for not starting, tested incoming voltage checked ok,found thermal fuse has shorted not allowing unit to start,replaced fuse tested unit operation checks ok ; used 1 WP3392519 (FUSE) from stock"
Near Salem, VA 24153
Uriah B.
Job Details: 12/24/2019
DRYER WHIRLPOOL WED4815EW1 Cx stated the unit won’t stop running. Also no heat. Found improper power to the unit. Needs timer. ; ordrng 1 WPW10185982 (timer)
Near Conway, AR 72034
Doug M.
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit for ice build up under ice bin after previous repair,found ice door is not sealing to door liner correctly,found door liner has wrinkle near where ice door seats not allowing ice door gasket to seal off warm air,diagnosed to need door and ice door; ordrng 1 W10757550 (dor-fip ss) and 1 W11171728 (door-ice)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit intermittently shutting down. Lights shutting off. Needs all electronic boards. ; ordrng 1 W10804160 (cntrl-elec) and 1 W11087200 (invrtr-box) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/24/2019
FREEZER WHIRLPOOL WRT518SZFW00 Temperature concern: freezer running in the 20s consistently. Refrigerator running ok at about 37; ordrng 1 W11371382 (CONTROL.) and 1 WPW10384183 (thermistor)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2019
VENTHOODS KITCHENAID KVUB406GSS00 Replaced both LEDs. Determined issues lies with electrical components. Order all possible part. Will return to repair. Marc SR# 7726670687; ordrng 1 W10711069 (filter) and 1 W10735734 (capacitor) and 1 W11157481 (transformr) and 1 WPW10716816 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Ordering dual valve to address noise. ; ordrng 1 W11043013 (valve)
Near San Antonio, TX 78251
Christian G.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 "Issue stated by customer: water not dispensing. Water would dispense during diagnostic test, but not out of the test. Replaced Control. Unit still not dispensing water. Read service pointer citing high pressure issues will cause no water. Ordering regulator kit from service pointer.; ordrng 1 W10786952 (REGULATOR KIT)"
Near Live Oak, TX 78233
Devon F.
Job Details: 12/23/2019
DRYER MAYTAG MEDX655DW "Customer complaint was unit would not shut off tested thermal cut off, thermostat, thermal fuse, and heater element all pass asked cus does timer go to off and unit still goes cus said no timer stays at whatever time they set for hours. Ordering new timer to resolve issue.; ordrng 1 WPW10642928 (timer)"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Custimer complaint is that the icemaker stopped working. Water is still dispensing from the dispenser. Icemaker is not calling for water. Ordering icemaker.; ordrng 1 W10873791 (icemaker)
Near Live Oak, TX 78233
Devon F.
Job Details: 12/23/2019
DRYER WHIRLPOOL WED4850HW0 "Customer complaint was unit would not start checked outlet, thermal fuse, thermal cutoff, thermostat and heater all pass called tech line they suggested it should be the start switch or door switch 7726701270. Ordering door switch to resolve issue because last visit tech already replaced start switch and wiring harness.; ordrng 1 WPW10569603 (switch-dor)"
Near San Antonio, TX 78259
Jim G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBE00 All parts came in except for ice bin. Will reorder and deliver. ; ordrng 1 WPW10347093 (ice container)
Near La Vernia, TX 78121
S. L.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Found auger motor to ice container damaged from moisture ordered motor and shaft rescheduling 12/27.; rqstng P&A on 1 W10822606 (motor) and 1 WPW10347114 (shaft)
Near Boerne, TX 78006
Tommy B.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRFF305EBS00 Called techline spoke to JK. Ran service test and confirmed that the dampener is running louder than intended. Recommended to get fresh stock from Plainfield parts. SR7726699674
Near Boerne, TX 78006
Tommy B.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 Replaced the front cover to the dispenser and the shaft in the ice bin assembly. Unit tested good. Collected parts and labor.
Near Boerne, TX 78006
Tommy B.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Due to previous notes, called techline spoke to Scott. Confirmed non repairable status. Provided customer with information needed to proceed. SR 7726306314"
Near La Vernia, TX 78121
S. L.
Job Details: 12/23/2019
RANGE WHIRLPOOL WFE525S0HS1 Installed terminal block and nits opened bag to part found power cord with different part number in package part sent was mislabeled and in wrong package reordered harness rescheduling 12/27 customer states that he will install connector to damaged harness in meantime so he can use unit advised him that this should not be done due to possible fire or shock risk and that unit is not usable till harness installed.; ordrng 1 W11134844 (WIRE HARNESS)
Near Stockdale, TX 78160
S. L.
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW5000DW1 "After installation of board was able to run full diagnostics since unit will power up found motor has bent pulley making loud clicking noise when agitator is in use causing the basket to vibrate. All other parts need otl for motor.; rqstng P&A on 1 W10006487 (motor-drve), states that autho needed"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/23/2019
WASHER MAYTAG MHW6630HC0 Replaced valves and hose as per techline instruction. Issues resolved.
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Customer stated that she has to continually wipe down the top of the refrigerator where the black substance appears. The pattern is identical to the previous pattern displayed by pictures taken by the technician to service the home on last visit. Issue is not from the refrigerator. No further issues at this time
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/23/2019
WASHER MAYTAG MHW7000XW2 Last visit found faulty control. Swapped with new parts and ran automatic test cycle. Unit testing good now. Collected P&L.
Near Center Point, TX 78010
Sherman
Job Details: 12/23/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Upon arrival unit temp is off by 70. Electrician said a leg is over amping. It starts out over amping on other leg causing lights to flicker and then a leg over amps. Called tech line. Spoke to mark. Sr#-7726423169. He said from other calls with same issues it’s the door latch or door wire harness. To order both parts. Ordered parts to resolve issues. Customer is not happy. Said if that doesn’t fix it they want it replaced due to a lemon. Customer wants an email showing everything that has been done to unit. ; ordrng 1 W10883049 (DOOR LATCH) and 1 W11132989 (DOOR LATCH HARNESS)
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/23/2019
DISHWASHER KITCHENAID KDFE104HPS Found sump gasket is damaged. Ordering new sump. ; ordrng 1 W10917110 (pump&motor)
Near San Antonio, TX 78248
Jesus C.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 No issues with dampener assembly. Found crack in icemaker causing slow drip. Will need to order new icemaker. ; ordrng 1 W10300024 (icemaker)
Near San Antonio, TX 78250
Christian G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue stated by customer: ice maker not dispensing ice. Found ice maker box stuck n holder. Pulled out box, re inserted. Ice maker working good now. Unit test good. Informed customer of survey."
Near San Antonio, TX 78230
L
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was freezer is cold and fridge is not cool enough. Replace evap bio defroster. And air baffle.costumer said Unit was already working good when I got there from last visit. No other issues job complete
Near Comfort, TX 78013
Sherman
Job Details: 12/23/2019
WASHER MAYTAG MVWB755DW0 Upon arrival ran diagnostics on unit. Water valve was bad. Replaced water valve. Unit is functioning as designed. Advised customer to replace hoses and make sure screens are present. Yes to survey and leave behind. No further issues at this time. Collected 346.40 sc parts labor +tax. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78230
L
Job Details: 12/23/2019
DRYER SAMSUNG DV448AGW/XAA Issue is dryer keep turning off.. part dc31/00055d.. called Samsung’s techline sr 7003522148 said the motor it’s bad since it shouldn’t be turning off during time dry. To order part dc31/00055d (motor) it’s a 2 man job since dryer will need to be bring down from a higher step. Service fee collected. ; ordrng 1 dc31/00055d
Near San Antonio, TX 78254
Christian G.
Job Details: 12/23/2019
DISHWASHER KITCHENAID KDTM404EBS3 "Issue stated by customer: upper 3rd rack is getting stuck when trying to roll in or out of track. Tried greasing wheels to assist in smooth roll, but no good. Ordering tracks and rack to resolve issue.; ordrng 2 W10309090 (screw)s and 1 W10913628 (track LH) and 1 W10914507 (track RH) and 1 W11027154 (dishrack)"
Near Universal City, TX 78148
Devon F.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW5620HW0 Customer complaint was unit would get error codes F8E1 replaced both inlet valves and instructed cus on how to use unit. Unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2019
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced turntable motor and bulb. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated by customer: dishwasher control panel cracked during install. Please see pics, ordering parts.; ordrng 1 W11192369 (console)"
Near Schertz, TX 78154
Devon F.
Job Details: 12/23/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Customer complaint was unit display was unresponsive. Tech verified unresponsive display. Ordering new display to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)
Near Schertz, TX 78154
Devon F.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint was unit would have bad odor and water and bottom of unit, tech noticed installation was installed improperly the drain hose is coming in from the top of the sink cabinet with allows water to come back into unit instructed cus to get someone to reinstall it correctly from the bottom of cabinet."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Further checking found the evaporator fan and shroud to be fine. There is nothing wrong with this unit. It just has a powerful fan that vibrates the aluminum covering at times.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/23/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Issue stated by customer: UI displaying properly. Ordering console.; ordrng 1 W11351998 (CONSOLE )
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/23/2019
ICEMAKER (STANDA KITCHENAID KUIS15NRXS0 Replaced the water level sensor and ran a automatic as well as manual diagnostics. It was still showing the reservoir empty when it was full. The resistance was not within specs on the old sensor and there was corrosion on the wiring harness. It seems to be operating as designed though. I told the client to give us a call if it is not producing ice within 24 hours. If the wiring harness needs to be replaced the part is at Marcone. I informed the client that this might be needed in the future. Job complete.
Near Stockdale, TX 78160
S. L.
Job Details: 12/23/2019
WASHER MAYTAG MVWB965HW0 Removed top replaced led light assembly reassembled tested all operations normal advised of survey and paper.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Leon SR# 7726628573 determined the issue is due to faulty icemaker as the the ice water fill valve is working properly.; ordrng 1 W10882923 (icemaker)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 The part number for one in refrigerator is w11184505. The one that is replacing it is w11371382. The wire harness will not match new one. Called my marcone. Spoke to Kevin. He’s gonna call Whirlpool Monday and get back with solution. Customer is very upset. Has company coming in for Christmas. ; O-emld tckt
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/23/2019
DRYER MAYTAG MEDB835DW4 Could not complete the repair due to not having part. Rescheduling for the customer after reaching out to parts team. ; schdld next appmnt for 12/23 MON !
Near Kerrville, TX 78028
Sherman
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced gasket. No further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW72HEDW0 Installed new drain pump. Ran washer. Good drain. Ran test cycle. No further issues. Tested to complete.
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new UI. Ran diagnostics. No issues during testing. No error codes. Unit is working properly. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer states that the new icemaker did not work after I left previously. Need to order new icemaker, valve and harness.; ordrng 1 W10884720 (harns-wire) and 1 W11043013 (valve) and 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78215
Jesus C.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW5620HW0 Tested washer. F8E1 error code. Found cold water valve not turning on. Wiring to valve was not secured. Tightened connector. Valve turns on. No further issues. Tested to complete.
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 12/23/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer stated that the unit has longer than normal cooking times. States that items are not getting to temp. Used thermal coupler to test temperature during 350° bake cycle. Rope temp was 362.7 at top and 337.7 at bottom. Top 352.6 bottom 329. Ordering sensor and control to resolve issues.
Near San Antonio, TX 78213
L
Job Details: 12/23/2019
WASHER AMANA NTW4605EW0 "Issue is washer ,asking weird noise. Replace motor and can assembly. And actuator. Ran diagnostics no other issues unit now working as design."
Near Converse, TX 78109
S. L.
Job Details: 12/23/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW3 "Found light relay on control stuck on ordering new control and light socket since socket is melted rescheduling December 27; ordrng 1 W10210871 (holder,lamp) and 1 W10849829 (cntrl-elec)"