Near San Antonio, TX 78256
L
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Didn’t not have parts with me. It’s schedule for tues 19 according to notes. ; saved tckt
Near Boerne, TX 78015
Douglas H.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Unit not cooling properly. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Steven G.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found unit not cooling properly, found bad compressor not pumping correctly, replaced compressor vacuumed and charged unit everything checks ok at this time"
Near San Antonio, TX 78230
Steven G.
Job Details: 11/14/2019
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found unit making ice just cycling to soon causing small ice cubes, evaporator thermistor had been replaced, replaced control board checked operation unit working normal now"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW4950HW1 Last trip techline stated to replace wash plate with fresh stock from Whirlpool. Replaced washplate still doing the same thing. Spoke with DS stated likely got ordered from marcone and didn’t get the fresh stock from Whirlpool. She stated to let her call Whirlpool. ; saved tckt
Near San Antonio, TX 78210
Steven G.
Job Details: 11/14/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Checked refrigerator found freezer and top refrigerator lights not working, replaced lights still same problem called tech line checked power at LED board not getting power ordered part ; ordrng 1 W10640411 (invrtr-box)"
Near San Antonio, TX 78266
Steven G.
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Checked refrigerator found unit not cooling properly, found bad compressor replaced compressor vacuumed and charged unit everything checks ok"
Near San Antonio, TX 78214
Steven G.
Job Details: 11/14/2019
WASHER MAYTAG MHW8630HC1 Checked washer after putting new dispenser and motor went to remove float for soap and tip broke had to order and will return to complete call; ordrng 1 W11041160 (FLOAT)
Near Garden Ridge, TX 78266
Steven G.
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Checked oven found bad ACU, replaced control per SL checked operation unit is working properly now"
Near San Antonio, TX 78244
Steven G.
Job Details: 11/14/2019
DISHWASHER MAYTAG MDB7749AWB2 "Checked dishwasher found pump and motor not washing, replaced pump and motor ran cycle unit checked ok"
Near San Antonio, TX 78258
Jim G.
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced UI and that actually corrected issues. Unit tested properly thereafter. Issue resolved.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Arrived and the user interface was black/blank screen. Tried to put it into diagnostics mode and there were beeps but no picture on the screen. Checked outlet. outlet is properly grounded and has correct voltage and polarity. Plugged it back in and we had a good up and running screen on the User Interface. Conducted diagnostics and found no errors. Conducted a component test on all components and they all worked fine. However once complete with the components test, the screen stayed stuck on the components screen, would not cancel out. I noticed that I just needed to hit the back button. Explained to the customer that if there is a power outage or the see that again to just unplug and plug it back in. Fully functional, job complete. Client did not have an email available."
Near San Antonio, TX 78254
Richard G.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFE515S0ES1 "Changed out light socket, light bulb, and installed screw. Tested to complete, unit is good to go. Customer is not happy with the service provided on his refrigerator. Jay has been to the home and concluded that the refrigerator can not be leveled because the legs are NOT adjustable. I was dispatched for the same issue after Jay and again determined that the legs on the refrigerator are NOT adjustable. Customer’s floor is not level, the problem does not lie with the refrigerator."
Near San Antonio, TX 78222
Steven G.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFE510S0HB1 "Checked range found terminal block burnt, replaced block checked operation unit is working normal now ; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near Castroville, TX 78009
Justin
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced LED control board, all led lights working correctly. Floor has scratches from another company moving the fridge out. Right leg is broken and the rubber piece is not attached. Used skid mat to move fridge forward. Unit is good to go."
Near San Antonio, TX 78212
Christian G.
Job Details: 11/14/2019
RANGE KITCHENAID KSGB900ESS3 Issue stated by customer: burner knobs bent from construction worker. Ordering knobs.; ordrng 1 W10786064 (knob) and 1 W10872668 (knob)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer complaint is that the dishwasher is not drying dishes. Spoke with customer about handout describing the issue, and about using rinse aid. Customer does not use rinse aid. Left a sample. Unit is good to go. No email to add."
Near Helotes, TX 78023
Tommy B.
Job Details: 11/14/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS "Previous visit found issue to be faulty UI display after installing module. Unit is still non functional. Called techline spoke to Joel 7726247266. Recommended to swap module again. Ordering new UI, and both modules per NR.; ordrng 1 W10396615 (display) and 1 W10857233 (module) and 1 W10885135 (module)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Tested unit. No cool in either section. No frost on evap. Compressor is running. Called SG. Unit might be having sealed system issues. Ordering new compressor.; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 11/14/2019
DRYER WHIRLPOOL WED560LHW0 Checked dryer found broken wheel and housing replaced both blower wheel and housing. Dryer working as designed. Job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
WASHER MAYTAG MHW8630HW1 Found all 4 shipping bolts not removed. Removed bolts. Ran diagnostics on unit. Unit is functioning as designed. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WUW35X24DS02 Attempted to flip door however the door axis was seized to the left hinge. Ordering parts and returning to repair. ; ordrng 1 W10782241 (closer) and 1 W10782267 (bracket) and 1 W11243790 (hinge-door) and 1 W11255595 (stop-door)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Checked refrigerator was not getting water through dispenser or to ice maker . Checked valves good voltage. Checked water hose at wall valve was turned off. Refrigerator getting water to dispenser and ice maker. Job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ice maker turned off. Turned on ice maker. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Customer stated that the unit does not dispense water adequately. Found issue to be linked water line. Unit dispensing fine now. Yes to survey.
Near Boerne, TX 78006
Tommy B.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Inner door was rusting. Replaced the inner door and the gasket seal to resolve issue. Unit tested good now. Yes to survey.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found ice maker double filling. Replaced ice maker. No further issues at this point. Yes to survey and leave behind. ; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78248
Ivan B.
Job Details: 11/14/2019
OVEN ELECTRIC (S JENN-AIR JJW2430DS01 Replaced control panel. Unit working properly. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Tommy B.
Job Details: 11/14/2019
WASHER AMANA NTW4516FW3 Customer stated that the unit stopped completing cycles after a transformer blew and he lost power in his home. Ran diagnostics and revealed error codes F2E1 F7E1. Automatic test cycle passed all functions. Ordering control board to resolve cycling issues. ; ordrng 1 W11170317 (cntrl-elec)
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/14/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Checked ice maker found drain cap loose. Tightened up drain cap. Unit should work properly now. Customer will contact us if any further issues. Yes to survey and leave behind.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
MICROWAVE OVEN KITCHENAID KBMS1454BSS0 Found hole in inlet cover. Ordered parts to resolve issues. ; ordrng 1 W11087199 (covr-inlet)
Near Rio Medina, TX 78066
Justin
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found ice blocking door from closing correctly, slide rails all working correctly. Unit is good to go with a good seal, went over survey with customer and leave behind."
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found rack missing stop track and adjuster assembly on left side broken. Ordered replacements. Rescheduled 11/18; ordrng 1 W10350375 (ADJUSTER ASSEMBLY ) and 2 W10508950 (STOP, TRACK)s"
Near Elmendorf, TX 78112
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator. Frost build up in freezer. Air return was frozen over. Defrosted freezer and air return. Refrigerator is cooling as designed. No further issues with unit. job complete.
Near San Antonio, TX 78209
Christian G.
Job Details: 11/14/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 Issue stated by customer: ice maker not making ice. Replaced ice maker. Unit test good.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/14/2019
WASHER WHIRLPOOL n/a "Customer states there is nothing wrong with the washing machine. States the refrigerator was leaking about a month ago, but it has been taken care of. Did not look at unit."
Near Bandera, TX 78003
Justin
Job Details: 11/14/2019
WASHER AMANA NTW4516FW3 "Checked suspension and leveling, all checked good. Customer is running a load right now to show me, customer says doing agitation stage it makes a popping noise. Customer recorded sound, sounds like something is stuck underneath agitator. Took off agitator and found the gearcase and agitator damaged where they meet. Some pieces don’t align and seem to be slipping when running agitation. Will need a gear case and agitator. ; ordrng 1 285565 (agitator assy,comp) and 1 W11255272 (gearcase)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/14/2019
WASHER MAYTAG MVWB765FW3 "Unit not spinning Found f0e5 off balance load and F7 E9 locked rotor. Cleared error codes. Ran through diagnostics auto testing, tested good. Ran through manual high spin and gas agitation. Tested good found unit needed to be leveled. Leveled unit to resolve. Yes to survey and leave behind."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZB0 Estimate only. Found inefficient compressor due to leak in evaporator. Also found clogged water filter. Quoted 1595.39 for P&L plus tax for repair. Customer wanted to ponder repair. Collected Sc. ; rqstng P&A on 1 F2WC9I1 (filter) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near San Antonio, TX 78253
Justin
Job Details: 11/14/2019
DRYER MAYTAG MEDB835DW4 "Changed board and would not power on. Calling techline to discuss issue. Went over current issues and traced it down to the cutoff being damaged. Found the thermostat fix melted and not holding the pin into the connection. Getting good ohms off the heater but need other pieces to get unit back up and running. Leave harness in bin to have tomorrow. ; ordrng 1 279973 (cutoff-tml) and 1 8557403 (thrmst-fix), used 1 279973 (CUTOFF-TML) from stock"
Near Ingram, TX 78025
Douglas H.
Job Details: 11/14/2019
RANGE KITCHEN AID KFGG500ESS0 Replaced control and dsi board. Control under part warranty. Gave dsi board at our cost due to so many trips. Collected part cost. Unit testing good now.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/14/2019
DRYER MAYTAG MEDB765FW0 Arrived at customers home. Customer stated he did not want me to fix appliance.no longer needed service. He is returning the appliance. I stated it was a simple fix. Customer did not want to continue service. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/14/2019
RANGE KITCHENAID KSGB900ESS0 Checked ranged ran diagnostics no issues heating or cooling. Checked for fault codes no fault codes found. Ran diagnostics all pass no further issues. Collected service call fee.
Near San Antonio, TX 78253
Justin
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 "Found water valve leaking into drum, replaced with truck stock and ran diagnostics. Unit passed all test and showed no error codes. Went over survey with customer and leave behind. No email to add. ; used 1 W11210459 (VALVE) from stock"
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/14/2019
REFRIGERATOR AMANA AFI2539ERM02 Tested ice maker. No power to ice maker. Found wiring harness is damaged. Repaired wiring harness. Good power to icemaker. Good harvest cycle and water to tray. No further issues. Tested to complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/14/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced both UI console and control board. Reset error codes. Issue should now be resolved. Informed user not to rule out electrical issue at the wall as the house is new construction.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Tested unit. Defrost problem in the fresh food evap. 3 way valve test good. Found bad evap harness. Replaced harness. Set to 8hr defrost. No issues during testing. Job complete. ; used 1 W11033168 (HARNS-WIRE) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW5620HW0 Diagnostics revealed that spinning cycles was not reaching 820 RPM. Determined the issue was due to tub assembly bearings. Ordering parts and requesting helper. ; ordrng 1 W11287251 (WASHTUB ASSEMBLY)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed badge and new screws. Door sealing as designed. Job complete.
Near Balcones Heights, TX 78201
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR AMANA ASI2575GRS01 Arrived at customer house customer stated they no longer needs service. Job complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Fresh food sitting at 18 degrees. Freezer at 8. dampener is stuck open and will not close. Heated up dampener with heat gun to remove any ice buildup. Called techline. Dampener is now open ending and closing. Techline Suggest warm air is leaking into unit causing dampener to get stuck. Will have to seal the gaps where the liner meets the cavity. Ordering sealant. Pn 482338Sr 7726376612; ordrng 1 482338 (adhesive)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/14/2019
DRYER AMANA NED4655EW1 "Complaint is that the dryer stopped tumbling. Dryer belt was shredded and wrapped around motor. Used dryer repair kit from truck stock. Tested to complete, unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78247
Devon F.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Customer complaint was unit lights wouldn’t come on. Took light out readjusted the light connectors and secured it. Unit operating as designed. Collected SC 113.66.
Near San Antonio, TX 78233
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW5620HW0 Customer complaint was unit would not lock door. Tried to enter diagnostic panel cuts off ordering new control board to resolve issue.; ordrng 1 W11322903 (cntrl-elec)
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/14/2019
WASHER MAYTAG MVWC416FW1 Informed customer of service fee. Customer does not want to continue. Job complete.
Near Cibolo, TX 78108
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW8500DC0 Customer complaint was unit not cleaning clothes. Ran diagnostic no error codes. Asked customer to do a load to monitor how they set unit. Cus not putting enough detergent in unit. Unit is operating as designed. Collected service call 113.66.
Near Universal City, TX 78148
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL CHW9050AW0 Customer complaint was unit getting no water error code. Cus needs to reschedule due to tech not have all tools and keys needed to service unit.
Near San Antonio, TX 78209
Christian G.
Job Details: 11/14/2019
REFRIGERATOR IKEA IX5BBEXDS00 Issue stated by customer: ice maker not making ice. Ran unit through diagnostics. Found ice maker only getting 14v. Voltage tests good from wall. Ordering ice maker.; ordrng 1 4317943 (icemaker only)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 It took 46 seconds to fill a 8 ounce glass. Ideally we need water dispense at 8-10 seconds for an 8 ounce glass. I confirmed with Whirlpool Tech-Line File Number 772637774 that the water pressure is the issue. I informed the client that he will need to have a licensed plumber bring up the water pressure to a minimum of 30 psi to no more than 120 psi then his ice maker should start producing ice correctly. Told him to give us a call if it does not produce ice correctly once the water pressure is adjusted.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/14/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light not coming on. Ordering new control board to resolve issue.; ordrng 1 W10833365 (brkt-cntrl)
Near Schertz, TX 78108
Devon F.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit would ice up in freezer floor took back panel off to check evap evap not frozen but drain hole looked frozen so I thawed ice and checked hole with finger and feel like gasket was closed call tech line and spoke with Robert 7726379569. He asked me too try and put a wire through the hole I tried and it did not work tagline said they will be in contact with customer.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator. Freezer section operating properly but fridge compartment not cooling. Evaporator iced up. Defrost heater not operating properly. Ordered replacement defrost heater and Rescheduled 11/18; ordrng 1 W10495968 (DEFROST HEATER)
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/14/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Door latch broken. Part wasn’t on van. Customer prefers morning appointment. Rescheduled 11/15; schdld next appmnt for 11/15 FRI !
Near San Antonio, TX 78258
Jim G.
Job Details: 11/14/2019
WASHER MAYTAG MVWB765FW3 Replaced inlet valve. Issue resolved. Cleared errors.
Near San Antonio, TX 78240
Christian G.
Job Details: 11/14/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not operating properly. Checked to ensure proper temperatures. Re leveled dryer so clothes would hit sensor properly. Instructed customer on proper uses of wrinkle control. Unit test good. Informed customer of survey.
Near San Antonio, TX 78261
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5840BW0 Customer complaint was unit not draining and makes noise when spinning. Took wash plate off checked the gear case seen worn teeth told customer it would be a gear case they didn’t want to proceed with price said they would get new unit.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/14/2019
WASHER MAYTAG MHW6630HW0 "Checked washer, no error codes upon entering diagnostics. Ran diagnostics quick cycle all test passed. No other issues found with washer. Ran spin test no issues. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer complaint is that the unit will not power on. Checked power to unit, unit is getting power up to the control board, but control board is not powering up. Ordering control board.; ordrng 1 W11087226 (control elec)"
Near Boerne, TX 78015
Tommy B.
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Previous visit found a faulty thermostat. Replaced with new part to resolve issue. Unit testing good now with no further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint is that the icemaker is still not working, and the refrigerator temperatures are still fluctuating. Icemaker stopped working the day of our previous visit. Ordering new icemaker. Ran through diagnostics and found no issues. Rc and fc thermistors have both been replaced previously, along with deli UI, front UI, water tank, water valve, heater, and water tube. Called techline and spoke with Joel about the fluctuation in temperatures again. Currently there is only one thing in the refrigerator compartment (gallon of water), says to fill refrigerator to at least 70% load. Thermometer reads air temperature, not product temperature. Techline says the refrigerator thermometer will serve them better in the trash can rather than in the refrigerator because it only measures air temperature and the actual product temperature is what matters, and also that he would not trust a NASA calibrated thermometer to check temps in the refrigerator. Al
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 After installing gear case components the unit would not function. Checked capacitor and it was not creating enough power to drive the motor. Ordering new capacitor to resolve issue.; ordrng 1 W11395618 (CAPACITOR )
Near San Antonio, TX 78240
Christian G.
Job Details: 11/14/2019
DISHWASHER MAYTAG MDB4949SDE3 Issue stated by customer: wash stopping after a couple minutes. Ran dishwasher through diagnostics. F3E2 error code. And found dispenser letting all rinse aid fall out. Ordering parts.; ordrng 1 W10861000 (detergent dispenser) and 1 W10906430 (cntrl-elec)
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/14/2019
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Issue was the racks weren’t level. Unit is functioning as designed.
Near San Antonio, TX 78245
Justin
Job Details: 11/14/2019
RANGE WHIRLPOOL WFC310S0EB3 "Replaced block terminal, unit is good to go."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/14/2019
WASHER MAYTAG MVWB835DW4 Installed new gearcase. Ran calibration. Tested washer in high spin. Unit is working properly. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint is that the door will not close. Verified failed active hinge. Need hinge.; ordrng 1 WPW10299224 (hinge-door)
Near San Antonio, TX 78251
Justin
Job Details: 11/14/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 "Found water hose in back of fridge was kinked, fixed line issue. Ice maker had produced a little batch of ice then froze up fill tube area from the line being kinked. Unit should make ice within 24 to 72 hrs."
Near Cibolo, TX 78108
Devon F.
Job Details: 11/14/2019
RANGE WHIRLPOOL WEE750H0HV1 Customer complaint was unit Did nothing. Upon arrival unit was operating but panel kept shutting off enter diagnostics mode got F6E0 lost communication with UI tech checked the 240vac power cord and Seen cord burnt suggested customer to go to Home Depot and replace power cord ordering control board and control panel just in case.; ordrng 1 W11113848 (cntrl-elec) and 1 W11335275 (CONTROL PANEL )
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KRFC704FPS01 Replaced dispenser UI. Unit dispenser water. Tested to complete. Unit is good to go.
Near Elmendorf, TX 78112
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator. Frost build up in freezer. Air return was frozen over. Defrosted freezer and air return. Refrigerator is cooling as designed. No further issues with unit. job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Educated customer on proper use of unit. Found water valve turned off under sink. Turned on water to resolve issues. Unit performing as designed. Yes to survey and leave behind.
Near Little Rock, AR 72209
Doug M.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Tested all water features including icemaker fill test,all checked ok,customer to monitor unit"
Near Little Rock, AR 72202
Doug M.
Job Details: 11/14/2019
LAUNDRY WHIRLPOOL NTC3500FW00 "Inspected unit for not starting,called tech line ,found E2 error abnormal drain,maintenance has drain hose hooked up to p-trap under sink like a dishwasher with no air gap,tech said customer to correct installation and to have drain hose installed correctly,unit checks ok,#7726374260"
Near Scott, AR 72142
Doug M.
Job Details: 11/14/2019
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for not making ice, performed service diagnostics found recirculating pump reading reservoir is full when empty also found compressor not starting,put unit normal run called tech line (Kathy),tested voltages to pump,fill valve and compressor 120v checked ok,tech said to replace compressor and recirculating pump #7726371135; ordrng 1 W11325175 (RECIRCULATING PUMP ) and 1 WPW10605286 (compressor)"
Near Conway, AR 72032
Doug M.
Job Details: 11/14/2019
ICEMAKER WHIRLPOOL MFD2561HES "Inspected unit found ice in mold,cycled icemaker ice dumped icemaker filled,adjusted bail arm,customer to monitor"
Near Conway, AR 72032
Doug M.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for noisy operation,found when in spin and agitate unit is making a screeching noise,remove belt to see if noise is coming from drive motor or gearcase could find noise put belt back on unit making noise,diagnosed to need drive motor and gearcase ; ordrng 1 W10890624 (motor-drve) and 1 W11255272 (gearcase)"
Near Victoria, TX 77904
Michael
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4815EW "Plugged the appliance in to a 220 outlet, ran the appliance on different settings, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 11/13/2019
WASHER MAYTAG MVWB855DC3 "Installed part ordered, calibrated and performed a diagnostics test, the UI and appliance are working normal"
Near Corpus Christi, TX 78410
Adam
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Inspection of unit shows fitting for reservoir tank not seated all the way Causing drip from water filter compartment. Reset tube and feeding issue resolved
Near Alice, TX 78332
Adam
Job Details: 11/13/2019
RANGE WHIRLPOOL WFG505M0BS3 Customer states that retailer will be exchanging for a new unit. Customer let me look at unit to determine issue. Issue found would be electrode for top right burner. Part that would be needed for repair is electrode part number W10515459.
Near Victoria, TX 77901
Michael
Job Details: 11/13/2019
MICROWAVE AMANA AMV2307PFB "Checked the switches, all is good. Ran the appliance numerous times, the appliance is heating and working normal"
Near Corpus Christi, TX 78418
John L.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "F7E1, F4E3 motor fault and heater fault. Gave customer price for repair. Customer will not go through with repairs."
Near Victoria, TX 77904
Michael
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "The measured fill was not giving the right amount of water, calibrated measured fill and tested with a measuring cup. The measured fill and appliance are working properly"
Near Kingsville, TX 78363
Adam
Job Details: 11/13/2019
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle all issues have been resolved
Near San Antonio, TX 78258
Steven G.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Replaced evaporator cover and control board per service pointer, found fill hose leaking from wall to refrigerator replaced hose checked ok; used 1 29000406F (FILL TUBE ) from stock"
Near Cibolo, TX 78108
Jim G.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer said she rescheduled for tomorrow.
Near San Antonio, TX 78244
Steven G.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE320MOEW2 Customer confused about gasket thought was incomplete. Customer also complained about cycling. Explained to customer that unit is working as should.
Near San Antonio, TX 78257
Colton B.
Job Details: 11/13/2019
ICEMAKER (STANDA KITCHEN AID KUID508HPS "Issue was a dented door panel. Replaced panel, unit looks good. Customer inspected before we left."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2019
WASHER MAYTAG MVWB865GC0 Replaced valve and gearcase. Recalibrated as per instructions in service mode. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Issue was a no heat dish washer. Replaced heating element, unit now heats. "