We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/26/2021
Front left burner not powering off. Stays on high heat. Will need to replace switch.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/26/2021
Inspected unit. Outer door damaged. Oven liner and frame are bent on left side. Advised customer oven liner is not repairable. Only door can be repaired. Customer will contact whirlpool to proceed further.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 08/26/2021
Customer was flagged for COVID front desk tried to get me to go in anyway informed of our policy must reschedule ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near Kerrville, TX 78028
Colton B.
Job Details: 08/26/2021
Replaced console, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near San Antonio, TX 78214
Jesus C.
Job Details: 08/26/2021
Tested washer. 05 error code. Found unit was of balanced. Recalibrated washer. No issues during testing. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near Ingram, TX 78025
Colton B.
Job Details: 08/26/2021
Issue was that the light bulb was not working. Replaced bulb and socket, still not working. Tried to replace control, but new control was missing the P4 connector. Reordering control to resolve issue. ; ordrd 1 W10892389 (cntrl-elec)
We serviced a
JENNAIR COOKTOP GAS
Model JGD8345ADB
Near Kerrville, TX 78028
Colton B.
Job Details: 08/26/2021
Issue was sticky knobs on cooktop and town knobs not facing correct way. Ordering and replacing two valves with inaccurate positioning. Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Universal City, TX 78148
Chris S.
Job Details: 08/26/2021
Replaced gearcase tested unit everything working properly. Yes to survey.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Floresville, TX 78114
Chris S.
Job Details: 08/26/2021
Customer says dishwasher wasnt cleaning dishes and there is barely any water coming through. Found it should be that water valve wasnt turn all the way on. Turned on water valve tested unit everything working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Floresville, TX 78114
Chris S.
Job Details: 08/26/2021
Replaced gearcase, drive pully, and actuator. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
The compressor is making s loud noise when ramping up. After conferring with DH decided to send a ss tech.
We serviced a
MAYTAG DRYER
Model MED8630HW
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
Verified an issue according to service pointer, a new seal and tape are needed to correct the issue properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78256
Shawn W.
Job Details: 08/26/2021
I found the unit at partial display. I rebooted the unit, set the clock and tested. This unit is fully functional now. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Douglas H.
Job Details: 08/26/2021
Unit an r600 unit, not r134a as the parts list indicates. Returning tomorrow with the R600a kit to resolve the issue. ; schdld next appmnt for 8/27 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78209
Zachary
Job Details: 08/26/2021
Checked washer, complaint is no reaction from control. Plugged in and it was stuck on drain. Held start button to cancel. Pulled error code F9E1- long drain. Found issue at drain pipe, there is no room for air displacement. Pipe is not wide enough to drain into. Most likely caused siphoning. Attempted to drain and pump has failed. All other functions during automatic diagnostics cycle seemed to check good. Rescheduling parts and ordering drain pump to resolve issue. Let staff know that pipe drain needs to be adapted at least 1 foots worth of 2 piping minimum to prevent issue again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78219
Chris S.
Job Details: 08/26/2021
Customer stated that door was just falling. Found issue to be installers didnt put dishwasher together properly. Fixed spring tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Douglas H.
Job Details: 08/26/2021
Last tech suspected leak in Evap. Checked for leaks, couldnt find any leaks. Checked pressures to verify, pressure sitting at 50 psi on high and low side while unit turned off, based on pressure readings, issue not a leak. Finding compressor is ceased up again ordering new compressor to resolve the issue. Unit is under warranty.
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/26/2021
Customer stated that unit not heating. Found f7e1 error heater turned off. Ran diagnostics testing to check unit. Unit is functioning as designed. During my inspection noticed a loose connection underneath the unit. Used a wire tie from stock to secure connection. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/26/2021
Ive verified proper function. There was an installation issue that will likely have to be remedied by the installers themselves.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Confusion with the call ductwork in the cabinet needs to be repaired informed customer that after they have that repaired give us a call that the unit is still making noise and they know the ducting is perfect
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Converse, TX 78109
Chris S.
Job Details: 08/26/2021
Customer stated that washer was not cleaning her clothes and leaving soap on them. Found issue to be actuator service partner suggested to replace actuator. Replaced actuator tester unit got no air codes also calibrated washer everything working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Boerne, TX 78006
Douglas H.
Job Details: 08/26/2021
Unit shows f3e2 sensor error. Removed unit door panel to inspect sensor harness, found harness unplugged from sensor electrode. Replaced harness just incase resistor shorted. Uni testing good now. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS06
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/26/2021
Tested unit. Not heating. Vent not running Pulled unit. Replaced bad magnetron and fan motor. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Found that the spacer resolve the issue of the auger motor and ice not dispensing water or ice found there was freezing in the refrigerator section up towards the back explain to customer that unit is cooling the refrigerator from this top section but it does appear to be a little colder than usual ordering thermostat for the refrigerator section explain to customer that the freezer cycling so much due to moisture being pulled in in forming ice could also be causing this issue as well as a refrigerator can be running constantly trying to make temperature. Ordering gasket to resolve this issue found that rack assembly was not installed correctly gasket still shows a crack up on the top right hand side ordering gasket gasket does not resolve this issue must contact tech line due to Bowing in the unit. Customer is not satisfied with the look of the spacer explain to customer that they must contact whirlpool to get them to give us authorization to replace the door as they consider that a cosmetic issue if the problem can be solved with the spacer
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 08/26/2021
Customer describes a discrepancy in the door seals. Ordering door seals to correct issues.
We serviced a
WHIRLPOOL GAS COOKTOP
Model CVGX2423B
Near San Antonio, TX 78258
Jim G.
Job Details: 08/26/2021
Replaced spark modules and switches. Issues reolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near San Antonio, TX 78253
Sebastian
Job Details: 08/26/2021
Was not able to reproduce leak describe customer has never use the unit leak was found by Gibson mustve been some type of miscommunication as I was unable to reproduce any leaks lifted the front two legs on unit just as a contingency customer instruct. Customer moved into this home in 2021 date listed is the product manufacturing date
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near Boerne, TX 78006
Douglas H.
Job Details: 08/26/2021
Customer stated pump running continuously. Customer stated that it only happens when the drain tube is installed properly in the pvc pipe, found that when installed the tubing is too high up which is causing a back flow. Advised that I couldnt do anything about how the drain tube is installed. Customer stated will try to reinstall tubing to a lower position and if that doesnt customer will call back for pressure switch installation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM02
Near San Antonio, TX 78256
Shawn W.
Job Details: 08/26/2021
This unit is showing out of warranty. I contacted SM to see if we have an account established with this apartment complex. She contacted the management to try and make arrangements. The manager acknowledged that this unit is out of warranty and agreed to payment. I met the maintenance manager at the maintenance shop. The unit was taken out of the apartment to provide a replacement. In its current location it is not tripping the circuit breaker. Because we have another call for a microwave with no display in the same apartment I conveyed my concerns that there might be an electrical problem in the unit. We agreed for me to look at the microwave first to asses possible electrical problem. The microwave had a partial display and I was able to get it to work by unplugging and plugging back in the power cord. We went back to the maintenance shop and the refrigerator was still on and no circuit breaker was tripped. I suggested they leave it in for a few days to test. I did not charge anything. I only spent 3minutes making a quick assessment.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Center Point, TX 78010
Colton B.
Job Details: 08/26/2021
Issue was a faulty shifter, replaced shifter, unit tested good.
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near San Antonio, TX 78209
Sebastian
Job Details: 08/26/2021
Replaced mag and inverter filter was defective tested unit found that it was working as it should no longer popping fuse
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 08/26/2021
Unit has 2 issues. Door slamming down and inner door panel missing 3 screws. Found cause of door slamming to be missing friction sleeves. Installed new friction sleeves to resolve that issue. Ordering new screws for inner door panel to resolve that issue, this is a functional issue as this can cause leaking. Scheduled for soonest availability.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/26/2021
Installed new belt and actuator. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Shawn W.
Job Details: 08/26/2021
Our customer was having some alignment issues front to back, side to side and top to bottom. The unit was not leveled correctly so I corrected this. I removed the top brackets a few times following the DOOR ALIGNMENT TOOL INSTRUCTIONS. I made the needed adjustments to level the doors to our customers satisfaction utilizing the installation instructions on the door leveling on the right door. To correct the front to back issue I adjusted the upper brackets as well as heat treating the gaskets. I had our customer look at it and she was satisfied. I explained that these can be really hard to get perfect due to the design of the unit to weight. Intents on the right side. Any further call backs would require changing all the brackets and hinges and possibly the gaskets which would be cost prohibitive.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/26/2021
Our customer had some work done by another company in which they changed out the control board and were waiting for a transformer. I found no evidence of a need for a transformer. The unit is powering up. At no time during testing did I lose power to the unit. Going through ACT procedures and inboard diagnostics I found that the water level sensor and recirculation pump were not functioning. I removed the pump cover and found that the recirculation pump was not plugged in (picture included). I plugged the recirculation pump back in and retested. This unit needs a water level sensor. I replaced the water level sensor and retested. Unit is now functioning as designed.
We serviced a
KITCHEN AID BEVERAGE CENTER
Model KBCS24RSBS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/26/2021
Our customers temperatures have been rising and I found the evaporator frozen up. I removed the back panel and removed the defrost timer and went through the test procedures. The timer has flipped on the defrost. The timer will need to be replaced again. This part will be covered on the 12 month warranty for OEM parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/26/2021
Our customer was having problems with the door closing correctly. The installation to get around the high would flooring was affecting the closing of the door. I made the appropriate adjustments to fix it. I also noticed the the drain hose was not looped up. I corrected this and secured it with a zip tie WPW10339879. This unit fills, washes and drains. Fully operational now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78410
John L.
Job Details: 08/26/2021
Unable to make repairs to unit as board is needed for repair, and board received missing P4 connection point on board. Took Photo of boards missing component. Will need to reorder and replace.
We serviced a
MAYTAG WASHER
Model n/a
Near Corpus Christi, TX 78411
John L.
Job Details: 08/26/2021
Tested motor and shifter to verify function, both components would not power up or function. All other components were capable of function. Harness on unit does not have damage. Control may be cause of no function to motor and actuator. Replace motor, actuator, capacitor, and control board to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78415
Michael
Job Details: 08/26/2021
No power per customer, I plugged the appliance in, no power to the appliance, the ACU isnt powering up. Ordered the control and rescheduled the customer.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
Michael
Job Details: 08/26/2021
The lid lock failed, F5E1 lid switch fault, F1E1 main control fault, F3E3 lid unlock fault, cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock may have triggered the main control error code, didnt see any reason to change out the control, the lid lock and appliance are working normal
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Aransas Pass, TX 78336
Michael
Job Details: 08/26/2021
In the process of installing the control, the part was defective, reordered the control, Installed the coil kit, the customer will need to be rescheduled when the control comes in.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near Schertz, TX 78154
Chris S.
Job Details: 08/25/2021
Customer stated other wasnt working right. Try to put oven in diagnostics and would not work. Found issue to be consul board error code.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/25/2021
Replaced spring, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near San Antonio, TX 78210
Chris S.
Job Details: 08/25/2021
Part is in another techs van called customer to reschedule repair.; schdld next appmnt for 8/27 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/25/2021
Installed new ice maker. No issues during testing. Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/25/2021
I verified a faulty convection fan and replaced the lower oven fan. However there appears to be a voltage issue at the controls that is affecting the lights and causing them to flicker only when the lower oven is engage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 08/25/2021
The root of the issue was a faulty icemaker which is allowing water to seep into the bin and auger and has caused damaged when the auger is activated. The coupling and the auger chute assembly will need to be replaced as well as the affected icemaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78230
Jim G.
Job Details: 08/25/2021
Ive verified a faulty icemaker. I replaced icemaker and tested thoroughly. Issue is resolved. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/25/2021
Our customers microwave vent fan was set for in house recirculation and it was supposed to be installed for roof ventilation. I uninstalled the OTR MW from the cabinet. I removed the fan and flipped it top the correct configuration. I reassembled and reinstalled into the cabinet. Tested unit. It now is venting as designed. Fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/25/2021
Our customer was having a problem with the left removable stop staying on. They tried to put it on a few times but it kept coming off. This one was likely not assembled correctly at manufacturing. I installed a good removable stop back on to the unit and it is secure and installed as designed. Unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Jim G.
Job Details: 08/25/2021
Ive verified a faulty actuator. Ive replaced it per service technical pointer. Issue resolved. Recalibrated and tested.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/25/2021
Rust on fresh food door. Issue is cosmetic only. No functional issues with unit. Advised customer of cosmetics warranty. No repairs are needed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/25/2021
Issue was that the refrigerator compartment not cooling. Finding issue to be the RC thermistor not reading properly. Replaced dampner to resolve issue. Unit tested good, customer will monitor cooling.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near San Antonio, TX 78223
Chris S.
Job Details: 08/25/2021
Customer stated that there is moisture on the microwave door and mold inside the door white awesome mold inside the top of microwave. Found issue to be blockage in air vent. Turn on fan went outside to see if I can hear it or see flap open didnt hear anything and couldnt see flap open. Tell customers she needs to get somebody out here to look at the air duct and see if theres any blockage anywhere.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/25/2021
Last trip found faulty left front burner head and faulty regulator. Replaced LF burner, that issue resolved. Replaced regulator valve and when testing unit doing the same thing. Reordering regulator, also ordering dsi board just in case.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near San Antonio, TX 78232
Shawn W.
Job Details: 08/25/2021
I found that the light socket was bad causing damage to the light bulb. I replaced both the socket and the light bulb. Unit is now lighting g as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB
Near Adkins, TX 78101
Chris S.
Job Details: 08/25/2021
Customer stated to going from motor shop to top washer blade was popping off. Found issue to be motor not positioned right reposition motor tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/25/2021
I ran diagnostics and retrieved error code F0E5 off balance load. I found that the post from the actuator became dislodged from the cam on the gear case. I replaced with the re-engineered part. Ran calibration, tested agitate and spin in manual test mode. The unit is now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/25/2021
Issue was frosting by dampner. Adjusted temperatures in freezer to resolve that issue. Raised front legs to help door closing and changed filter. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/25/2021
Our customer had another technician come out and identify a bad compressor and bad evaporator. Our customer first had the freezer go out then shortly after that the fresh food section went out. I plugged in unit and got a amp draw of 01 to .02 amps when the compressor started. Compressor was hot. I got the chugs chugs chugs on three way valve on test 3 sub step 01. After 4 minutes I could hear the RC and FC evap valve for a few seconds. . The amperage did not go above .02 on sub steps 03 or 04. I counseled with DH. Im ordering the compressor and both evaporators. I explained to our customer that our sealed system tech would need to put a dye drier on the unit and would have to wait in most cases a week or so to let the dye circulate through the system.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Sebastian
Job Details: 08/25/2021
Found that there was a heavy amount of glue applied from the factory which caused a lightbulb and Socket to fail replace both parts bulb should be covered as the socket is what broke the bulb. Closing disclosure attached customer purchased home in February 2021 with units
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 08/25/2021
Unit had small leak and customer has video evidence of this. Found leak coming from detergent dispenser. Replaced dispenser to resolve the issue. Unit testing good now with no leaks.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78209
Douglas H.
Job Details: 08/25/2021
Verified that unit is overfilling, started normal cycle with auto sensing and nothing in drum, unit filled up almost to the bottom of the stabilizing ring at the top of the inner tub. No stored error code for this. Previous tech replaced the whole pressure system that could cause this issue. Calling techline per notes and due to continuing issues. Spoke with Leon, explained the situation and he stated that since not overflowing and no error codes to indicate overflowing there is nothing I can do and no parts to replace. States unit is functioning as designed. Advised of all parts previously replaced. Sr 7731470333
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/25/2021
Tested unit. Found leak on evap. Will need to replace evap.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78253
Sebastian
Job Details: 08/25/2021
Replaced all parts as per last technician did verify damage that had been caused by the transformer and diode wiring nothing up on each other tested unit before reinstall and tested unit after reinstall unit good to go customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/25/2021
Our customer was not home they had a representative. Was unable to get a picture of the receipt. Actual Goods issue date is 07/13/2020. This falls within acceptable time frame. Our customer was having problems with the unit not dispensing water during pro wash. I noticed that the water does not get hot enough at the dishwasher. Our customer will need to have the water heater turned up. I got the water as hot as it would get and ran pro wash. The cycle filled,washed and drained. I went into diagnostics and retrieved error code F2 E1 Control soft ware issue. This unit will need a new control and user interface.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308HPS00
Near Boerne, TX 78015
Douglas H.
Job Details: 08/25/2021
Customer stated unit not making ice. Ran unit through diagnostics testing to check unit. Unit testing good. Only issue found to be clogged water filter not allowing enough water in to sufficiently make ice. Recommend to customer to replace filter. No further issues at this point. Unit under warranty per sb web and serial number
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Sebastian
Job Details: 08/25/2021
Found that the pressure system was acting up intermittently according to the customer was not able to truly reproduce issue but by their description unit must have been detected in the water and correctly replaced control as contingency explain to customer that they may need to adjust the variables to get different load sizes and water depth
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Sebastian
Job Details: 08/25/2021
Found that there was an overload error code all functions on unit or working as they should went over soap loading and close loading with customer found that customer was using a softener ball they had quite a bit of softener in it ask customer that they must cut down soap at least buy one for half or at the max 3 tablespoons found no other issues with the unit asking the customer get recording of unit if it fails again and a picture of the clothes thats in it at the time marking as customer instruct
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Boerne, TX 78006
Douglas H.
Job Details: 08/25/2021
Customer stated that unit not heating, and hasnt heated since they moved in. Found cause to be electrical issue as missing an entire leg of power. Unit only being supplied with 120 should be getting 240. Advised customer to contact builder to have electrician out to resolve the issue. As of now unit is functioning as designed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/25/2021
Issue is a no cool refrigerator. Compressor only drawing 75 watts when its supposed to be drawing 140w. Finding issue to be a leak in the sealed system. Techline confirmed. Ordering new evaporators and a new dryer per DH request.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Schertz, TX 78154
Zachary
Job Details: 08/25/2021
Checked ice maker in chest freezer, found ice built up going into chute causing water to overflow sides and not into ice maker. Replaced ice maker and tested. Unit performs full harvest. Refrigerator is now working as designed. No other issues present. Advised customer to wait until full bin is accumulated and dump to work out factory dust.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78213
Zachary
Job Details: 08/25/2021
Replaced faulty actuator, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78249
Zachary
Job Details: 08/25/2021
Found drain hose kinked not allowing for dishwasher to drain properly. Replaced hoses. Tested dishwasher through diagnostics service cycle, found no other issues or error codes. Dishwasher is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Schertz, TX 78154
Chris S.
Job Details: 08/25/2021
Customer stated that washer was giving error code F6E3. Found issue to be faulty console and control board. Ordering control board and UI also need authorization.; rqstng P&A on 1 W11112658 (cntrl-elec) and 1 W11112656 (console)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 08/25/2021
Replaced console board tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77904
Michael
Job Details: 08/25/2021
The clothes are still real wet at the end of the cycle or wont complete the wash cycle. I looked underneath and found the actuator had popped out of the slider, defective part, ordered the actuator, noticed the drain line was wrapped around a 1 pvc line and clamped. Advised the customer this is why its not completing the wash cycle, its restricted and not allowing the water to drain out fast enough, it should be a 2" drain line.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77904
Michael
Job Details: 08/25/2021
The appliance wont power on properly, water still in the tub. Im not able to get into diagnostics or do anything with it, then it tried to start up on its own and unable to cancel it, I had to unplug it at the wall, checked all the connections, all is good, voltage is good at the wall outlet, and coming into the control. The customer had to leave and I was unable to talk to tech line with appliance. I called whirlpool tech line and spoke with Andrew SR7731594809. I explained all Ive done with the appliance and not with the appliance. He said he did not think it was the control, that something else may be shorting out the control. Since I was not with the appliance to do more checks, to go ahead and order the control, actuator, drain pump to have on hand.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Victoria, TX 77901
Michael
Job Details: 08/25/2021
There were no error codes stored. I tested the oven by preheating to 350 degrees, it didnt shut off or give an error code, heating normal, top elements are working normal. The appliances is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Victoria, TX 77901
Michael
Job Details: 08/25/2021
Not making ice per customer. There is water at the water dispenser, tried to start up the ice make, wouldnt start, installed new ice make, it wont allow me to push the arm down to activate it, defective part, reordered the ice maker and rescheduled the customer
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77901
Michael
Job Details: 08/25/2021
The appliance isnt agitating but the high speed cycle is wobbly normal. F7E6 motor fault error code, cleared error code. Tachometer test past, tested the agitation manually, not agitating, checked voltage at the control, its getting correct voltage 120VAC switching from spin to agitating cycles. Ordered the control and the actuator.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Victoria, TX 77901
Michael
Job Details: 08/25/2021
The control board shuts off when baking per customer. No error codes, turned the oven on bake to preheat, I moved the oven and it shut off. Pulled the oven out and removed the terminal cover, turned the appliance on bake and moved the wires at the terminal block and it shut off. It looks like another company that came out tried to make repairs at the harness. The main harness is bad, installed the new one, plugged the appliance in, it is no longer shutting off at the control when on bake and top elements are heat properly, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Victoria, TX 77905
John L.
Job Details: 08/25/2021
Installed compressor onto unit, vacuum lines. Lines held vacuum without issue. Charged unit with refrigerant, 4.75 ounces. Unit is holding charge and pressures have equalized, both compartments have begun to cool issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Aransas Pass, TX 78336
John L.
Job Details: 08/25/2021
Installed component, recalibrated unit. Issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW
Near Corpus Christi, TX 78404
John L.
Job Details: 08/25/2021
When cooktop in use burners will turn on and heat but prematurely shut off and cool down. Customer states that issue happens all the time and its bad enough that cooking eggs takes 25- 30 minutes +. Issue may be with main control fluctuating how burners function. Will order and replace burners and control to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Victoria, TX 77901
Michael
Job Details: 08/25/2021
The strike on the lid was broken, replaced it with a new one, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Robstown, TX 78380
John L.
Job Details: 08/25/2021
door switch stuck open, float switch stuck open, UI communication Customer informed me of other issues that they are experiencing with dishwasher, random occasions the inner tub will be filled and sometimes overflowing with water. May be issue with check valve and drain hose or inlet valve may be dispensing water slowly into unit. Replace UA panel float switch valve and hose to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Robstown, TX 78380
John L.
Job Details: 08/25/2021
Found multiple issues with this unit. Evaporator fan not functioning, when powered on. Compressor powers on, amperage is Normal from compressor. According to notes parts have been ordered or should have been ordered for this unit on 6/24/21 does not look like part ever came in or installed . Those parts maybe required for fix. Adding to parts ordered needed for repairs as evaporator fan has no function as well as damaged power cord.;
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Corpus Christi, TX 78411
Adam
Job Details: 08/25/2021
Inspection of unit shows error codes for unbalanced load and water hazard. Service partner in relation to this issue suggest replacing control to resolve issue. Ordering drain pump and ACU to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Corpus Christi, TX 78412
Adam
Job Details: 08/25/2021
Install kit tested unit issue resolved
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78414
Adam
Job Details: 08/25/2021
Install components tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Skidmore, TX 78389
Jim
Job Details: 08/25/2021
Customer states that dryer is not heating. Check all resisters. One on blower end no good. Replace and test. Dryer working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Skidmore, TX 78389
Jim
Job Details: 08/25/2021
Customer states that washer is not agitating.. Change out actuator. Run automatic test, washer working properly.
We serviced a
DRYER WASHER
Model n/a
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/24/2021
Our customer is having a bad sound in the dryer. The dryer vent has not been cleaned out and I saw evidence of this. The lint build up has caused the rollers and pulley to determinate over time and will need a dryer repair kit. As well our customer will need to have the homes dryer vent cleaned out by a professional.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5600AWB
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Replaced latch, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near San Antonio, TX 78264
Jesus C.
Job Details: 08/24/2021
Installed new UI and ice maker. No issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 08/24/2021
Customer called back for not cooling. Unit isnt cooling. Checked pressures, low side in a vacuum around -20 psi and high was around 75 psi this is indicating a leak. Checked unit over completely for the leak, checked both evaporators, no leak anywhere to be seen. Noticed a rust stain on the back of the unit, what appears to be coming out of the control board area, this location is directly in line with one of the sealed system tubes. This is an internal leak and can not be fixed. Explained all this to the customer and advised AE of the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNB02
Near Castroville, TX 78009
Sebastian
Job Details: 08/24/2021
Found that the bi metal was not showing any resistance whatsoever indicating a cut in the circuit new by metal reading correctly replaced harness found that fan was operating as it should mustve been frozen over for the last technician only charging for harness and tear one labor. By metal is covered for one full year service and labor covered for 90 days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 08/24/2021
Issue is the gasket isnt staying on door. Ordering new door to resolve issue. Will call customer when parts come in.