Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1332 customer reviews

Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF560SMYM05 Unit is under warranty still check quick pics for proof of purchase. Last tech found faulty control and damper. Confirmed diagnosis of faulty control. Damper wasn’t needed. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.

Near I-10, Boerne, TX 78006
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This is it swapped with new control to resolve issues. When plugging the unit into the wall noticed a small arc. The console is unresponsive at this time. Will need to order a new controller and a new console. The electrical outlets need to be examined by an electrician.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)

Near Fredericksburg, TX 78624
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW Diagnostics revealed a long fill error. Swapped out with inlet valve to resolve issues.Ran unit through automatic test cycle. Unit testing good now with no further issues.

Near Buckskin Dr, Boerne, TX 78006
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer stated that the unit stopped making ice. Found issue to be ice arm stuck. Adjutant the arm so it could move freely. No further issues at this time.

Near Reeh Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED5000DW2 Last visit found damaged thermostat. Swapped with new parts to resolve issues. Unit testing good now.

Near 2nd St, Kerrville, TX 78028
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated unit heating about 30 degrees too hot. Calibrated unit to resolve the issue. Unit testing good. Educated builder on how to calibrate unit. No further issues at this point

Near Braeburn, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Confirmed broken liner in refrigerator compartment.found drawer craked. Replacement was sent but was also broken. Spoke to mark from techline stated it was a non repairable job. Customer will receive replacement call within 48 hours. Job complete.SR7727482798

Near Galahad Dr, San Antonio, TX 78218
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED4815EW1 Last visit found unit to be operating but the door would not close normally. Replaced with a new door catch to resolve issue. Unit tested good now.

Near Westminster St, Kerrville, TX 78028
Richard G.

Richard G.

DRYER MAYTAG MEDB765FW0 "Replaced wiring harness and overlay. Unit is still giving the pf code. Called techline and spoke with Andrew, states we have replaced everything that could give that error. Traced power back to the terminal block. Determined there is an issue with the power coming in. Informed customer to have an electrician check it out.Sr 7727486413"

Near Spettle Rd, Lakehills, TX 78063
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 "Last visit found broken wire cutter and faulty fan motor. Swapped out with new parts this time to resolve issue. Unit tested good now, collected parts and labor."

Near Spyglass Cir, Kerrville, TX 78028
Douglas H.

Douglas H.

WARMING DRAWER KITCHENAID KOWT100ESS00 Confirmed left rail is damaged. Upon opening new rail found that it is damaged/defective. Ordering 2 new rails to resolve the issue. Rails showing as out of stock; ordrng 2 WPW10188461 (slide-drwr)s

Near Chesterna Dr, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL AFD2535DEW Last tech found faulty ice maker. Confirmed diagnosis. Replaced ice maker to resolve the issue. Unit functioning as designed now. No further issues at this point.

Near Paisano Pass, San Antonio, TX 78255
Douglas H.

Douglas H.

MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 "Upon further investigation, unit didn’t need to be uninstalled to complete repair. Found issue to be faulty door switches and fuse. Replaced all parts to resolve the issue. Unit functioning as designed now. No further issues at this point."

Near Branson Falls, San Antonio, TX 78255
Jim G.

Jim G.

RANGE WHIRLPOOL WFG525S0JS0 The left from burner takes significantly longer to light that the rest of the burners. Burner cap may be at fault. Ordering parts and caps as a precaution. ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)

Near Verona Way, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WGE555S0BS00 Checked temperature sensor found it at 1.8k at room temperature Found unit running hot in oven cavity calibrated unit -20 found bad surface element and switch for left front advised customer how to adjust temp settings and if issue in oven cavity still present to run unit 30 minutes prior to next visit to check temps again.; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10441696 (switch-inf)

Near Willow Top Dr, Schertz, TX 78154
Jim G.

Jim G.

OVEN ELECTRIC (S JENN-AIR JJW2830DP01 Replaced blower. Verified proper function thereafter. Issue resolved.

Near Champions Mark, San Antonio, TX 78258
Jim G.

Jim G.

RANGE KITCHENAID KSGG700ESS1 Verified that the bake element was not heating properly. Reset control. No errors in diagnostics. Issue seems to have been resolved. If the issue persists please pre ID bake burner and spark ignitor.

Near Fossil Wood, San Antonio, TX 78261
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty igniter. Replaced igniter but issue not resolved. Finding now the electronic control isn’t sending power to the igniter. Ordering board to resolve the issue. ; ordrng 1 W11126814 (cntrl-elec)

Near Hill Top Loop, Helotes, TX 78023
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTE334GPS0 Found broken rails on the upper rack. Swapped with new parts to resolve issue. Unit functioning normally at this time. Yes to survey.

Near Comanche Trace Dr, Kerrville, TX 78028
Jim G.

Jim G.

COOKTOP GAS KITCHENAID KGCU463VSS02 Realigned the trim to the griddle. Issue resolved.

Near Black Walnut, Bulverde, TX 78163
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Contacted techline spoke to Ed SR# 7727484613 according to techline a door will be needed also recommended sealing the liners of fridge and freezer. ; ordrng 1 LW11202405 (dor-fip) and 1 WP482338 (adhesive)

Near Jove, Bulverde, TX 78163
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 Checked refrigerator found ice build up at bottom of freezer compartment. Ordering wire harness with thermistor to resolve issue. ; ordrng 1 W10290745 (harns-wire)

Near Lone Shadow Trail, Live Oak, TX 78233
Jim G.

Jim G.

DRYER SAMSUNG DV45H7000EW Armando Reference # 7003696814 verified belt and idler pulley in need of replacement. ; ordrng 1 6602-001655 (BELT) and 1 DC96-00882F (IDLER)

Near Persimmon Hill, Bulverde, TX 78163
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced support in FC ran functions test all operations normal installed can holder to RC.

Near Adkins, TX 78101
Douglas H.

Douglas H.

RANGE JENN-AIR JDRP548HL00 "Last trip had damaged frame. Upon attempting to replace the frame this trip found new frame was too big, almost 6 inches too big. The frame needed is for a 30 in oven. Appears the box has the correct part number on the box but the wrong part in the box. Ordering part again to resolve the issue. Part is showing as out of stock. ; ordrng 1 W11318831 (frame-glas)"

Near Wildcat Canyon Trail, San Antonio, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER KITCHEN AID KDPM354GPS0 "Found non responsive control panel, unit is getting 120v to power cord and 120v at line in to board, unit has moisture accumulation that damaged the console needs new console possibly control as well vendor has 0 in stock call when part comes in.; ordrng 1 W11120156 (cntrl-elec) and 1 W11131319 (CONSOLE)"

Near La Vernia Rd, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Ran diagnostics checked temperature all these are good, found the condensate drain line was clogged used steamer removed ice blockage and mold from drain line all operations normal ."

Near County Rd 421, Stockdale, TX 78160
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Found icemaker frozen up from ice bucket leaking warm into ice room ordering new bucket and icemaker assembly as well as door shim to correct door . Rescheduling Monday customer prefers first appt. advised cannot make guarantees parts do not exceed preauthorized amount. ; ordrng 1 DA99-04158A (DOOR SHIM) and 1 DA97-14474C (ICE BUCKET) and 1 DA97-15217B (ICE MAKER)

Near County Rd 429, Stockdale, TX 78160
Justin  R.

Justin R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer has issue with the drain, leaked into bottom of fridge. Unit already has extension drain. Replaced auger motor and tested to complete."

Near Tamaron Valley, San Antonio, TX 78253
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFF507HPS Verified fan is not responsive. Baffle is working. Freezer is cooling. ; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)

Near Shining Elk, Garden Ridge, TX 78266
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Checked refrigerator found air diffuser not opening and closing. Found small amount of frost build up on evap fan motor possible cause of fan not turning. Ordering wire harness, motor and discussed to resolve issue.; ordrng 1 W10151374 (air diffuser assy) and 1 W10297482 (harns-wire) and 1 W10312647 (fan motor)"

Near Ridge Country St, San Antonio, TX 78247
Christian G.

Christian G.

RANGE WHIRLPOOL WFE770H0FZ2 Reschedule for tomorrow. ; schdld next appmnt for 3/31 TUE !

Near Bandera Rd, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: fridge section is not cooling properly. Found coils frozen up. Steamed clean, replaced scroll fan and control. Unit started cooling. Informed customer to keep an eye on unit to ensure unit continues to operate properly. Unit test good. Informed customer of survey."

Near Rugged Ridge St, San Antonio, TX 78254
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF330PAHS3 Found unit filling with water washing not draining found failed drain pump used truck stock pump replaced tested for leaks no leaks all operations normal. Ran calibration to reset error codes no errors now.; used 1 W10876537 (PUMP DRAIN) from stock

Near Shorthorn Rd, Stockdale, TX 78160
Jim G.

Jim G.

BUILT-IN M/W JENN-AIR JMDFS24HM01 This unit has an automated door that is malfunctioning. It opens with no issue but sometimes the it will not close. It will sometimes close and then open JK SR# 7727488036. Verified that the issue occurs quite consistently. Ordering gear assembly and rails as a precaution as per techline recommendation. ; ordrng 1 W11199810 (gear asm) and 2 W11201775 (glide-drwr)s

Near Grand Stone, Garden Ridge, TX 78266
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWX655DW1 Checked washer found unit stuck on drain. Ran diagnostics test no issues draining. Checked for error codes none found. Recalibrated washer no issues. No error codes found during testing or operation. Job complete.

Near Indian Ridge Dr, San Antonio, TX 78231
Richard G.

Richard G.

WASHER AMANA NFW5800HW0 Customer complaint is that the unit leaked when first used at the front left and back right of the unit. Entered diagnostics and found no error codes. Ran automatic test. No issues. States they have run the unit on heavy duty cycle since and have had no more leaks. Could not reproduce leak and could not find any areas with water spots or places that look like it could leak from. Customer will monitor washing machine and try to pinpoint where the leak is coming from if it returns. Unit is good to go.

Near Hardesty, San Antonio, TX 78250
Richard G.

Richard G.

WASHER WHIRLPOOL WTW4815EW0 "Customer complaint is that the unit will not drain or spin.the lid also has to be forced closed. The unit is currently full of water. Ordering drain pump, control, and lid lock.; ordrng 1 W10404050 (lid lock) and 1 W10711300 (control board) and 1 WPW10661045 (drain pump)"

Near Ore Terminal, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found evap motor fan not powering on, in refrigerator compartment. Ordering evap fan motor to resolve issue.; ordrng 1 W10728094 (motor-evap)"

Near Glencrest Dr, San Antonio, TX 78229
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit is leaking fluid and squeaking. Determined bad gearcase and motor. ; ordrng 1 W10890624 (motor-drve) and 1 W11035751 (gearcase)

Near Coyote Run, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER MAYTAG MVWB755DW0 Need to order lid lock assembly for unit. ; ordrng 1 W10810403 (lid lock assy)

Near Winchester Way, San Antonio, TX 78254
Justin  R.

Justin R.

DRYER MAYTAG MEDB835DW4 "Customer says unit will turn off sooner than set time, spoke with customer about sensor drying. Unit is heating properly, lowered front legs some. Will refer customer to use and care guide."

Near Highland Star, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER WHIRLPOOL WFW92HEFW0 "Area I see leak is coming from drain pump, will order and replace. ; ordrng 1 WPW10605427 (pump-water)"

Near Willow Dust, San Antonio, TX 78254
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Verified F1E4 when trying to run unit. Need to order and replace control. ; ordrng 1 W10892389 (cntrl-elec)

Near Dunlap, San Antonio, TX 78252
Christian G.

Christian G.

DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: detergent door not closing. Found door had broken at clip. Replaced detergent dispenser. Customer informed me that the door was having trouble closing/staying closed. Found unit latch slipping. Contacted warehouse for parts WPW10653840 (2) WP8269145.; eml tckt failed

Near Palatine Hill, San Antonio, TX 78253
Michael R.

Michael R.

DISHWASHER WHIRLPOOL WDT720PADM1 "F2E2 error code, reset the breaker, same error code, UI wouldn’t allow me to do anything. Installed parts ordered, ran diagnostics, completed with no issues."

Near Dentler Rd, Meyersville, TX 77974
Michael R.

Michael R.

WASHER MAYTAG MVWB865GW "Installed console, calibrated and performed a diagnostics test, completed with no issues or error codes"

Near 4th St, Seadrift, TX 77983
Adam H.

Adam H.

DRYER MAYTAG MED6630HW0 Sr# 7727480297. After inspection of units no error codes good airflow and correct voltage into unit No issues were found with product. I did contact tech line to troubleshoot issue tech line states that customer should be drying larger loads in order for sensor to be working correctly. Also suggest maybe using the dryer balls to help shift loads while in cycle. Trade care team SR #7726435533. Customer was also informed that if there is another service call to this unit and no issues or found she would be responsible for both labor and diagnostic.

Near Persimmon St, Corpus Christi, TX 78415
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW3 Inspection of unit shows control board not responding as well as interface. Replaced both in her face and control board with pre-ID parts error code that flashes lid lock failure. Replace lid like to resolve issue; ordrng 1 W10787878 (latch)

Near Blundell Dr, Corpus Christi, TX 78415
Adam H.

Adam H.

RANGE WHIRLPOOL WFE525S0JS0 Section of unit shows no error codes. Unit is also getting correct voltage. Customer complaint of sometimes will smoke during bake/broil. Informed customer that some smoking is normal and specifically where they’re saying smoke come out of the oven our exhaust points for the oven no issues. Customer instruct. Issue resolved

Near Pasadena St, Portland, TX 78374
Michael R.

Michael R.

WASHER WHIRLPOOL WET4024HW0 "Called and spoke with the maintenance technician David and he said the appliance is working normal, he and an electrician found the issue on the wiring to the apartment."

Near Mallette Dr, Victoria, TX 77904
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Rescheduling job. After speaking with distributor was able to run down correct component needed for job. Ordering harness wire to resolve issue.; ordrng 1 W11050969 (harns-wire)

Near Airline Rd, Corpus Christi, TX 78412
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRSC503ESS00 Informed customer during phone call before arrival diagnostics would cost plus tax and I did touch rough estimate for parts and labor as well. Arrived at location customer was hesitant about paying diagnostic fee and then again after explaining to her cost of parts plus labor for install customer said she would think about I did not wish to continue with service call. Feel like customers trying to take advantage of the situation and get something for nothing.

Near Aransas St, Corpus Christi, TX 78411
Adam H.

Adam H.

WASHER WHIRLPOOL WFC7500VW2 Customer complaint of unit not draining all water or leaving close partially wet. Inspection of unit shows drain hose 2 feet or more down drain pipe not allowing for air gap in drainage. Re-just drain hose ran numerous test cycles issue resolved. Unit is out of warranty and customer was charged plus tax for diagnostics. Issue resolved

Near S Padre Island Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

REFRIGERATOR MAYTAG MFC2062FEZ03 Install components tested unit issue resolved.

Near Luz de Luna St, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Autho# wpk3v00dl1. Sr#7727488437. Inspection of unit shows wiring harness has been moved several times by previous tech companies never replaced. also limited on history notes for this job spoke with trade care team which provided authorization number and history of components replaced. Was instructed to determine if unit needed any more parts and then document with tech line. tech line number above. I’ve determined that harness should be replaced as well as evaporator motor.; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire)

Near Lake Tranquility Dr, Corpus Christi, TX 78414
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT710PAHB1 Found that the water from the house is not coming through. Cx needs to have plumbing looked at. May have a clog in water line or stop is bad.

Near Valleydale Rd, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Refrigerator door not sealing properly. Gasket not reshaping and gap is too big anyway. Needs new fridge door. ; ordrng 1 LW10912110 (dor-fip) and 1 W10900868 (hinge-door) and 1 W11397972 (CAM)

Near Sanderson Ridge Ct, Cloverdale, VA 24077
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE770H0FZ2 Replaced right rear element. All checks ok.

Near Mowles Rd, Salem, VA 24153
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "W11229010. Harness with bi-metal. W11089236. Main control. WPW10239732. EvaporatorW10780378. Compressor Called cx to get more info. In order to pre-I’d parts before going out there. If freezer is cold and ice is built up on back wall of freezer section, order main control and harness with bimetal. Cx responsible for cost of parts, if this is the issue. If neither compartment is cooling, order evaporator and compressor. Will need to send chris. Labor and parts covered by policy adjust/warranty if this is the issue. ; saved tckt"

Near Troutdale Hwy, Troutdale, VA 24378
Colton B.

Colton B.

N/A N/A MVWB850YW1 Customer complaint was a leaking washer. Finding issue to be an overflowing bleach dispenser. Per service pointer W10545059A I’m ordering a new dispenser for unit to resolve issue. ; ordrng 1 WPW10187307 (DISPENSER )

Near Frecourt Ln, Little Rock, AR 72223
Colton B.

Colton B.

N/A N/A WTW5300S00 Issue is that washer is not agitating. Finding issue to be faulty agitator dogs. Ordering new ones to resolve issue. Part is currently out of stock.; ordrng 1 80040 (AGITATOR DOGS)

Near Garnet Ct, Little Rock, AR 72212
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Replaced compressor due to shorted start windings,tested unit operation checks ok"

Near Blair Rd, Greenbrier, AR 72058
Doug M.

Doug M.

WASHER WHIRLPOOL WFW5620HW0 "Inspected unit for leaking 5 minutes before end of cycle,called tech line (Austin) said to install a deflector per tech notes on this model,diagnosed to need deflector ; ordrng 1 W11409996 (DEFLECTOR )"

Near Riverfront Dr, Little Rock, AR 72202
Colton B.

Colton B.

COMPACTOR KITCHENAID KUCC151LSS0 Issue was a faulty directional switch. Lodge ram up with the power bolts to get the bin out. Replaced directional switch to resolve issue.

Near Beechwood St, Little Rock, AR 72207
Colton B.

Colton B.

WASHER MAYTAG MVWB765FC3 "Issue was that customer can not select cycles. Replaced control and UI, issue still persists. Called techline who helped me diagnose a bad lid latch mechanism. Ordering a new lid latch to resolve issue. ; ordrng 1 W10861642 (LID SWITCH )"

Near Woodford Dr, Little Rock, AR 72209
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced interlock. Tested out unit and found the relays on the control clicking rapidly and stopping the mw from finishing. Need to order control.; ordrng 1 W10892389 (cntrl-elec)

Near Marbach Oaks, San Antonio, TX 78245
Steven G.

Steven G.

MICROWAVE OVEN SAMSUNG ME20H705MSS Checked microwave found unit dead found burnt wire to thermostat ordered; ordrng 1 DE47-20060A (thermostat switch)

Near Bear Trace, Floresville, TX 78114
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED4800XQ0 "The rotor is scrapping on the stator of the motor. It will need to be replaced. Tried to clean out the motor but that did not work. Informed the client about having dryer vent cleaned out on a regular basis. The lint build up likely contributed to the eventual distorting of the motor. As well as the motor the Rollers will need to be replaced, they are worn and one is not spinning fray which might have contributed to distorting the motor. Client has decided to not move forward with the repair. Makes more sense to buy a new dryer.; ordrng 1 279948 (dryer repair kit) and 1 W10194250 (sub 279827) and 1 W10352407 (drum rear seal)"

Near Colonial Bluff, Universal City, TX 78148
Douglas H.

Douglas H.

VENTHOODS UNKNOWN UXT4230ADS1 Complaint of fan not working. Inspected unit to find motor assembly to be missing completely. Ordering fan motor due to it missing completely. Also ordering switch as only getting 50 volts through harness hot to ground. ; ordrng 1 WPW10395033 (motor-fan) and 1 WPW10395126 (swtch-rotr)

Near FAIR OAKS, TX 78015
Justin  R.

Justin R.

MICROWAVE OVEN KITCHEN AID KOCE500ESS07 Need to order go forward with control replacement and signal harness for unit. Reschedule all parts for next week when harness comes. ; ordrng 1 W11157223 (harns-wire)

Near Bandera, TX 78003
Steven G.

Steven G.

WASHER MAYTAG MVWB765FW3 "Checked washer found fault code for bad UI, replaced UI ran diagnostics test everything checks ok"

Near County Rd 433, Stockdale, TX 78160
Jim G.

Jim G.

WASHER WHIRLPOOL WFW92HEFC0 Replaced door lock. Issue resolved.

Near Red Rose St, Spring Branch, TX 78070
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Found inside of door frame Collapsed where cam and bracket sit. Calling trade team to see about covering door. Trade wouldn’t help so I’m contacting safety to discuss this issue. Customer cut her hand from the sharp edges that broke. 7727461611 reference number.

Near Deer Creek E, Pipe Creek, TX 78063
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Condensation buildup on bottom of freezer door gasket. No frost inside freezer. No moisture in fresh food section. Will need to replace freezer door to correct issue. ; ordrng 1 LW10648583 (dor-fip)

Near E Huisache Ave, San Antonio, TX 78212
Steven G.

Steven G.

DRYER AMANA NED4655EW1 "Checked dryer found unit not running, found blown fuse caused by shorted element, replaced element and fuse checked operation unit working normal now ; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"

Near Hunters Sun Dr, San Antonio, TX 78244
Richard G.

Richard G.

DRYER WHIRLPOOL WED7500GW0 Customer complaint is that the dryer door will not stay latched. Replaced catch and door strike. Door is good to go.

Near Hunt Ln, San Antonio, TX 78245
Richard G.

Richard G.

DISHWASHER MAYTAG MDBH979SAM0 Customer complaint is that the dw is leaking from the door. Found door seal to be worn down at the bottom. Ordering door seal.; ordrng 1 W10300924V (door seal)

Near Windstone Creek, San Antonio, TX 78254
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)

Near Meadowland, Universal City, TX 78148
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Multiple issues with unit. No water from dispenser. Cooling issues in fresh food and freezer section. Evap fan motor not running. Good power to motor. Will need to replace evap fan motor. Good water supply. Filter housing leaking water. Valves not releasing water. Ordering new valve, filter housing, and evap motor. ; rqstng P&A on 1 WP2315549 (evap fan motor) and 1 WPW10238100 (valve-inlt) and 1 WPW10394053 (housing)"

Near E Carson, San Antonio, TX 78208
Steven G.

Steven G.

DRYER AMANA NED4655EW1 "Checked dryer found timer not advancing and not heating, checked power found not getting 220 volts found wall outlet is loose not making good contact with power cord, customer will need new wall outlet dryer is ok"

Near Sunrise Creek Dr, San Antonio, TX 78244
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF263TEAESG Unit freezes up below deli drawer. Finding issue to be faulty damper motor and electronic control board. Ordering both to resolve the issue. ; ordrng 1 DA92-00384K (ELECTRONIC CONTROL ) and 1 DA97-07189E (DAMPER ASSEMBLY )

Near Post Oak Trail, Fair Oaks Ranch, TX 78015
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HZ1 Complaint is washer oven not working. Burners working. Found terminal block burnt. Replaced terminal block. Tested oven. Bake is good. Broil is good. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock

Near Chevy Chase Dr, San Antonio, TX 78209
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Checked microwave found touchpad working but display is dead, replaced user interface checked operation unit is working normal now"

Near Preston Pass Dr, San Antonio, TX 78247
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Last tech found faulty console. Verified diagnosis, due to voltage not being sufficient. Replaced console. Didn’t resolve the issue. Dug in further find the issue to be electronic control for upper oven has a faulty relay. Ordering control to resolve the issues. ; ordrng 1 W11179310 (cntrl-elec)"

Near Kitty Kat Ln, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Rv just sold 2/25/2020. Complaint of unit leaking. Found evidence that the drain was partially clogged, but clog cleared itself. Ice pan is missing. Ordering ice pan to resolve the issue. ; ordrng 1 WPW10378263 (pan-ice)"

Near I-10, Boerne, TX 78006
Richard G.

Richard G.

WASHER MAYTAG MHW3505FW0 Customer complaint is that the control panel on the washer is not working. Verified no buttons are working. Unable to enter diagnostics. Ordering control and touch pad.; ordrng 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)

Near Adobe Walls Dr, Helotes, TX 78023
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Faulty gasket. ; ordrng 1 WPW10355585 (gasket-fip)

Near Jove, Bulverde, TX 78163
Justin  R.

Justin R.

REFRIGERATOR KITCHEN AID KFIS20XVMS10 Thawed out drain and added heat probe.

Near Potato Flats, Bandera, TX 78003
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Customer complaint is that the same noise has come back from the diffuser area. Will need the diffuser, also ordering evaporator fan parts.; ordrng 1 W10251462 (fan-scroll) and 1 W10260421 (retainer) and 1 W11164593 (diffuser) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)"

Near Spring Rain, San Antonio, TX 78249
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVW7230HW0 Checked washer found cold/hot water lines swapped causing error code F0E4. Swapped lines ran diagnostics test and calibration no issues. No error codes found during testing or operation. Job complete.

Near Duquesne Dr, San Antonio, TX 78229
Richard G.

Richard G.

ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Customer complaint is that the water is overflowing from the reservoir into the drain for extended periods. Also complains of a loud swooshing noise. Ordering recirculating pump and control.; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP)

Near Winding Ln, San Antonio, TX 78231
Richard G.

Richard G.

COOKTOP ELECTRIC KITCHENAID KICU509XBL "Customer complaint is that there is an F47 code. Problem is communication between control and UI. Ordering control, UI, and harness.; ordrng 1 W10328396 (harns-wire) and 1 W10857232 (module) and 1 WPW10396615 (display)"

Near Moreshead St, San Antonio, TX 78231
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced motor evap due to part including defrost thermostat and thermistor. Ran diagnostics test no issue. Job complete.

Near Hunters Lark, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL KSSS48QMB01 Checked refrigerator found ice maker not going into harvest cycle. Ordering new ice maker to resolve issue.; ordrng 1 WPW10277448 (icemaker)

Near Ivy Ln, Terrell Hills, TX 78209
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Gasket is very soft. New gasket is needed. ; ordrng 1 W10574476 (gasket-dor)

Near Lismore, San Antonio, TX 78260
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Customer water filter also clogged advised to replace filter. CRP the part.

Near Hidden Springs, Spring Branch, TX 78070
Jim G.

Jim G.

DRYER WHIRLPOOL LER4634JQ0 Kurt SR# 7727464632Verified broken door switch. ; ordrng 1 WP3406105 (switch-dor)

Near Fawn Gate St, San Antonio, TX 78248
Douglas H.

Douglas H.

OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Unit making noise. Found issue to be upper convection fan blade slightly warped. Adjusted fan blade to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.

Near Farm to Market 1376, Fredericksburg, TX 78624
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KSSS48MDX05 I contacted techline spoke to Austin SR# 7727465284 verified that the circuit board is at fault. The part is disontinued but I will attempt to order. If not found customer will order themselves. ; ordrng 1 2004005 (circuit board)

Near Reata Trail, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Last tech found faulty ICEMAKER, valve and ice maker harness. Rediagnosed unit to find issue lied in ICEMAKER. Replaced ice maker to resolve the issues. Unit testing good now. No further issues at this point."

Near I-10, Boerne, TX 78006
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT970SAHV0 Found unit not installed. Client bought it from Lowe’s but installed it themselves. Customer thinks that the spray areas are not working. Found that the dishwasher is not balanced front to back. Found drain hose not looped up. Client does have a top of the line garbage disposal but there was water backing up into the sink when the dishwasher was draining. The pump and motor problem definitely needs to be replaced. We will also need to replace the tub because the spray arm retainer clip is not intact. I explained to the client that they will need to loop the drain hose up and balance the unit or the pump and motor could go out again.; ordrng 1 W10681491 (tub-dishwr)

Near Olde Moss St, Schertz, TX 78154
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Not getting 120 to ice maker, need to order control board and UI. Will order a ice maker to have on hand. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10300022 (icemaker)"

Near Roadrunner Ln, Pipe Creek, TX 78063
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Duplicate ticket

Near E Carson, San Antonio, TX 78208
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Unit makes a high pitch hum when you start it up that sounds like it’s coming from turntable motor but more than likely coming magnetron. ; ordrng 1 W10818686 (magnetron)

Near Novacek Blvd., San Antonio, TX 78254
Jim G.

Jim G.

WASHER MAYTAG MVWC565FW0 Replaced belt. Issue resolved.

Near Bulverde Rd, Bulverde, TX 78163
Steven G.

Steven G.

WASHER WHIRLPOOL MHW6630HW0 "Checked washer found fault code for Suds, ran test cycle unit ran normal, checked pump filter was clean and and hose from pump to tub checked ok, advised customer to run cleaner thru machine and if any problems call, washer is working properly"

Near Briar Hollow, San Antonio, TX 78247
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 Checked oven found after using oven will not turn off have to unplug unit to reset ordered parts; ordrng 1 W11040197 (APPLIANCE MANAGER ) and 1 W11105016 (UI)

Near Copper Sands, Converse, TX 78109
Douglas H.

Douglas H.

FREEZER WHIRLPOOL WZF79R20DW3 Unit door not sealing. Found bottom of door seal not even in place. Appears to not been installed properly to begin with then over time pulled completely out. Installed seal correctly and remolded seal to resolve the issue. Door now sealing properly. No further issues at this point. Yes to survey and leave behind.

Near Cedar Knoll Dr, San Antonio, TX 78255
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF320PADD1 Heater is not functioning. Rack stop damaged. ; ordrng 1 W10518394 (heater) and 2 WP8565925 (stop)s

Near Reata Trail, San Antonio, TX 78258
Shawn W.

Shawn W.

DRYER MAYTAG MEDX655DW1 Found that the homes 240 VAC outlet was only receiving 120 VAC. I tripped the circuit breaker and it started getting 240 VAC and the unit started heating. Explained to the customer as well as the maintenance representative for the post. Very old building that perhaps has outdated wiring. Fully operational. Job complete.

Near E Loop 1604 N, Universal City, TX 78148
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced evap fan motor and thawed out unit. Tested to complete. Unit is good to go.

Near Hibiscus Cove, Helotes, TX 78023
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the middle hinge and shim as well as added one cap screw and 2 washers missing from the installation. A number of incorrect parts came in and for some reason I wash short one washer. I have ordered these minor parts and will install them for the client. The good news is that the door is now functioning as designed.The two caps I need to order are cosmetic and the 1 washer currently missing could eventually cause damage the the hinge.; ordrng 1 W10674771 (cap-screw) and 1 W10674771 (cap-screw) and 1 W10674773 (washer)

Near Meadowland, Universal City, TX 78148
Steven G.

Steven G.

DRYER WHIRLPOOL WED6620HC1 "Checked dryer found unit not getting 220 volts went to breaker panel outside and found breaker kicked, reset breaker found dryer working properly now"

Near Comanche Heights, San Antonio, TX 78233
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Checked refrigerator found frost build up on back of freezer ordering wire harness with thermal fuse to resolve issue. Also found condensation at diffuser water coming from freezer. Ordering diffuser just in case.; ordrng 1 W10614946 (harns-wire) and 1 W10883330 (diffuser)

Near W Mulberry Ave, San Antonio, TX 78201
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO WHIRLPOOL WMH131017AB3 Checked microwave found diode burnt ordering new diode capacitor and transformer to resolve burnt smell and heating issue. Left microwave disconnected.; ordrng 1 W10343300 (capacitor) and 1 W10492278 (diode) and 1 W10693025 (magnetron)

Near Saddle Bend Dr, San Antonio, TX 78238
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced icemaker with truck stock. Tested harvest and fill test after replacement of ice maker. Collected for labor, service, and part. ; used 1 W10873791 (ICE MAKER) from stock"

Near Dakota Forest, San Antonio, TX 78254
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, door not making a tight seal when shut. Found slide to bind up, also light switch has been damaged due to ice. Replace these components to resolve ; ordrng 1 12466111SP (switch,rocker) and 1 W10714545 (gasket-fip) and 2 W10860513 (slide)s"

Near Moonlite Ln, Sinton, TX 78387
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Tested refrigerator. No airflow to fresh food section. Pulled evap cover. Good frost pattern on evap. Found evap fan was stuck onto the insulation. Fixed evap fan. Fan is running. Good airflow to fresh food. No further issue. Tested to complete.

Near Menefee Blvd, San Antonio, TX 78237
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT318FMDB02 "The contents in RC are freezing, removed cover to check thermistor, no obstruction, ordered part to resolve issue ; ordrng 1 W10838965 (thermistor)"

Near Hencerling Rd, Goliad, TX 77963
John L.

John L.

RANGE WHIRLPOOL WFE525S0HZ1 "Inspected unit, glass door has come loose. Replace to resolve.; ordrng 1 W11167877 (glass-door)"

Near Pasadena St, Portland, TX 78374
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW4816FW2 Client was complaining of an odd sound as the washer was filing. He stated it does not happen all the time. I did not find any errors in diagnostics. While conducting automatic test I did not find any replication and all loads were operating as designed. I did find a pressure dome port blockage (Technical Service Pointer W11367903). I cleared the debris with a 3/32 drill bit according to Service Manual procedures. Unit is fully operational. Job complete.

Near Semora Oak, San Antonio, TX 78259
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 Customer found her filter not in all the way was able to push in and water is working. No need to charge for service.

Near Sand Holly, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new thermistor and control. No issues during testing. Unit is working properly. Tested to complete.

Near W Villaret Blvd, San Antonio, TX 78221
John L.

John L.

REFRIGERATOR KITCHEN AID KRFC302ESS00 "Inspected unit, unit no longer cooling in both components. Can detect a faint hint of the sent of Freon in freezer. Slow leak on evaporator cause of temperature loss. Compressor is running extremely hot, ohm’d out compressor. Seems to be in working parameters, but due to the heat it’s producing will need replacement.; ordrng 1 W10317014 (evaporator) and 1 W10445422 (compressor)"

Near Olympic Dr, Corpus Christi, TX 78414
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Replaced control board and thermistor ran diagnostics no issues. No errors found with ice maker units working as designed.

Near Lilac Ln, San Antonio, TX 78209
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Inspected unit, found issue with evaporator fan motor. Is not coming on, tested for power at board. Power is being output but fan does not function. Replace motor to resolve.; ordrng 1 12986101 (evap fan blade) and 1 W11215582 (motor-evap)"

Near Kangaroo Ct, Corpus Christi, TX 78414
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC565FW1 "Checked washer found washer not powering on, checked for voltage good voltage coming from wall. Replaced control board. Tested washer no errors found during testing or calibration. Job complete."

Near Cozy Run, San Antonio, TX 78218
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Inspected unit found issue in fridge compartment, fridge section sweating. Replace gasket and components that cool unit. May also have a leak will need to install a dye drier as well. Will also need silicone adhesive for repair, unable to obtain a part number order for repair.; ordrng 1 W10638676 (gasket-dor) and 1 W10646206 (harns-wire) and 1 W11107829 (DRIER) and 1 W11108173 (THERMOSTAT ) and 1 W11207397 (CONTROL )"

Near E Theresa St, Corpus Christi, TX 78416
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Installed new evap motor and water valve. Unit is working properly. Icemaker is working properly. No further issues. Tested to complete.

Near Long Meadow Dr, Lytle, TX 78052
Michael R.

Michael R.

WASHER MAYTAG MVWB835DW4 "The appliance won’t start when the button is pushed. No error codes on arrival, calibrated and performed a diagnostics test, completed with no error codes. The customer showed a video where it wouldn’t allow any selections on the UI. Powered up the appliance and pushed start, it wouldn’t start and and wouldn’t allow selections. Ordered parts to resolve issue. Advised the customer to make sure a qualified person installs a proper wall outlet for the appliance. ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"

Near Marr Rd, Victoria, TX 77905
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW3 Checked washer no issues filling. Ran diagnostics test no issues no errors found during testing or operation. Job complete.

Near Cielo Ranch, San Antonio, TX 78218
Ezequiel V.

Ezequiel V.

RANGE AMANA AGR5330BAS "Replaced front left surface igniter on range, after replacement tested range no issues igniting. Job complete."

Near Fresno, San Antonio, TX 78212
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW0 Install components calibrated unit ran verification cycle all functions work as intended issue resolved. Again unit is out of warranty but motor that was the problem with unit was covered under 10 year extended Manufacturing warranty customer was charged for drive belt 32.97 +tax and labor charge of 105+ tax. For a total of 149.35. Issue resolved

Near Thames Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

ICEMAKER KITCHENAID KUIX305ESS1 Inspection of unit shows all diagnosis test pass exception of water into unit. Customer does state that ice stop being produced around the same time as replacing water filter. Water filter was in my opinion forced into housing making it extremely difficult to remove and very well could because of issue. Customer felt that I was asking for an “open ticket”on repair cost and believes I was trying to take advantage. I tried explaining to customer cost of labor and parts. But customer believes I was being passive aggressive and making jokes about ranches I don’t really understand but customer feels that for the price he paid to have a diagnostic performed on the unit he was expecting more answers than I was able to give. Customer instructed his wife to cut me the check and let me go. Customer was charged a total of after tax. Issue resolved

Near FM 3087, Alice, TX 78332
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF330PAHS3 Install components ran diagnostic cycle issues resolved.

Near W Shaeffer Ave, San Diego, TX 78384
Colton B.

Colton B.

XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is no ice production. Found E2 error code on ice maker in diagnostics. Tried to manually actuate motor in diagnostics with no success. Also observed a weak fill. Last tech mentioned heater in their notes, so I’m ordering a valve and a fill line heater just to be thorough. ; ordrng 1 W11087201 (HEATER) and 1 W11294907 (ICEMAKER ) and 1 WPW10341329 (VALVE )"

Near Creekwood Dr, Jacksonville, AR 72076
Adam H.

Adam H.

DRYER AMANA NED4655EW1 Shows dryer miss wired and thermal cut off bad. Rewired units replaced thermal cut off from truck stock tested unit issue resolved

Near S 1st Ave, Freer, TX 78357
John L.

John L.

DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found obstruction in vent fan assembly. Removed obstruction, issue resolved."

Near Lang Rd, Portland, TX 78374
Adam H.

Adam H.

DRYER MAYTAG MEDC465HW0 Inspection of unit shows blockage/debris in blower wheel. Remove debris tested unit issues resolved.

Near Ben Bolt, TX 78342
Doug M.

Doug M.

ICEMAKER WHIRLPOOL GSS26C4XXB03 "Inspected unit for not dispensing water and not making ice,found reservoir frozen and union connector broke that was replaced in October,performed service diagnostics found in test 3 damper door will no close causing reservoir and product to freeze,diagnosed to need damper assembly and union connector ; ordrng 1 W10814173 (diffuser)"

Near Coachlight Dr, Little Rock, AR 72227
Colton B.

Colton B.

WASHER MAYTAG MVWB835DC2 Customer issue is that sometimes the washing machine is unusable. Found F6E3 error code in diagnostics. Got an OL reading on UI wiring harness. Unit needs new harness. Quoting customer for P&L. Collected SC.; ordrng 1 W11199207 (UI HARNESS)

Near N Lookout Dr, Little Rock, AR 72205
Colton B.

Colton B.

WASHER WHIRLPOOL MHW6630HC0 Issue was that the dispenser was leaking while being filled and an over suds error. Finding oversuds error to be due to the use of fragrance boosters with detergent. Techline confirmed this suspicion. Other issue is a poor drain. Found draining to be weak. Tried to remove drain pump filter to check for clog but could not get it off. Ordering a new drain pump to resolve issue. Will try to take filter out again on return visit. ; ordrng 1 W11316600 (DISPENSER.) and 1 W11316609 (DRAIN PUMP)

Near Flintrock Rd, North Little Rock, AR 72116
John L.

John L.

WASHER MAYTAG MVWB835DW4 "Ran diagnostics, received F0E4 spin limited by water temp. Ran test on valves, found cold and hot crossed. Placed onto proper lines. Tested, issue resolved."

Near Maple Dr, Portland, TX 78374
John L.

John L.

WASHER WHIRLPOOL WFW6620HW0 "Inspected unit, found shipping bolts still attached. Removed bolts, also found hot and cold water crossed. Place water on correct valves and tested unit on spin. No longer shaking as was. Unit able to reach max spin without issue. Resolved"

Near Corban Dr, Corpus Christi, TX 78415
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW4 "Issue is that unit will power on but will not let customer select a cycle or start. Replaced console, issue still persists. Thinking we probably goat a bad part out of the box somewhere. Reordering console and control board to resolve issue.; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )"

Near Yarberry Ln, Little Rock, AR 72209
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Ran unit through calibration and verification cycle again no issues found manual tested unit through several specific cycles I’ll respond in work as intended. Issue resolved. SR7727466998

Near Brahma Blvd, Kingsville, TX 78363
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4850HW1 "Issue was a faulty control board. Replaced board and calibrated unit. Unit tested good, no leaks observed."

Near Lakeview Rd, North Little Rock, AR 72116
Colton B.

Colton B.

RANGE WHIRLPOOL WFE505W0HW1 Issue was a bad control. Replaced control and oven sensor. Unit test good.

Near Zuber Rd, Alexander, AR 72002
Colton B.

Colton B.

WASHER WHIRLPOOL MVWC415EW1 "Issue is a grinding noise during spin. Issue is a bad gearcase. Customer declined repair, collected SC fee."

Near Lily Dr, Benton, AR 72015
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called techline spoke to Andy. The recommendation is to apply a silicone sealant in order to prevent air from leaking in at the refrigerator liner . W10758831b; ordrng 1 8201711 (adhesive)

Near Stevenson Gate, Boerne, TX 78015
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Customer complaint is that the microwave is no longer heating. Unit is out of warranty. Customer contacted Whirlpool and said they are supposed to be covering the repair. Called the Whirlpool tradecare team, the repair is covered. Preauthorization number in sticky note. Ordering magnetron, transformer, capacitor, fuse, thermostat and diode.; ordrng 1 W10269232 (thermostat) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

Near Ares Cove, San Antonio, TX 78245
Tommy B.

Tommy B.

DISHWASHER MAYTAG MDB8989SHZ Will need a power cord to run diagnostics for repairs. Ordering power cord.; ordrng 1 4317824 (cord-power)

Near TX-534 Loop, Kerrville, TX 78028
Christian G.

Christian G.

WASHER WHIRLPOOL WTW5000DW2 "Issue stated by customer: washer making rattling noise during spin cycle. Replaced gearcase, pulley and belt to resolve issue. Unit tests good. Informed customer of survey."

Near Wiseman Blvd, San Antonio, TX 78251
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED4815EW1 Customer stated that the unit flips the circuit breaker when he slams the door. Unit is heating and spinning good with adequate airflow. Ordering door catch to resolve door closing issues.; ordrng 1 WPW10529197 (catch) and 1 WPW10610880 (catch)

Near Westminster St, Kerrville, TX 78028
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found suction line icing up and compressor is noisy, replaced compressor vacuumed and charged unit everything is working normal now"

Near Encinitas, Bulverde, TX 78163
Steven G.

Steven G.

WASHER MAYTAG MVWB835DW4 "Checked washer found bad control and lid lock assembly, replaced checked diagnostics unit is working properly now"

Near Walt Schirra St, San Antonio, TX 78219
Steven G.

Steven G.

RANGE WHIRLPOOL WFG525S0HS1 "Checked range found oven door not sealing properly causing heat to escape, replaced parts checked operation unit working normal now"

Near Rosalina Loop, Converse, TX 78109
Shawn W.

Shawn W.

REFRIGERATOR MAYTAG MZF34X16DW01 "Temperature in freezer is 37 degrees. Way to high for freezer. The client first noticed this 2 days ago. Most of the food is thawed out. We hole conducting diagnostics I noticed that this design does not have a compressor fan. It has a condenser fan in the body. The compressor was extremely hot so based on recent training I thought it was a bad compressor. I called Techline and spoke with Ed. He agreed that it would probably mean a bad compressor but could be a defrost or sealed system issue. We checked the voltage drop to the condenser fan, it was normal. We checked the amperage to the compressor and it was drawing .7 amps. Ed told me that is slightly low. He gave me instructions to continue on with defrosting the evaporator and to check for a defrost issue. I called SG as well and he explained to me to continue with the checks and that a really hot compressor does not mean it is always bad. I defrosted the evaporator and condenser. Once defrosted th

Near Selma, TX 78154
Steven G.

Steven G.

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 "Checked microwave found turn table motor unplugged reattached checked operation ok, needs light bulb ordered.; ordrng 1 4393681 (bulb-light)"

Near San Miguel Way, Converse, TX 78109
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the unit will not start. Fond sue t be the control lock was engaged. Reviewed use and care with steer. No further issues at this time. Yes to survey.

Near Lytle St, Kerrville, TX 78028
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFC150M0EB Replaced Burner. Old one had an open line. Fully operational. Job complete.

Near I-35, San Antonio, TX 78233
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 Issue stated by customer: water leaking from freezer side door and no ice. Found ice maker fill valve hose disconnecting. Ordering parts.; ordrng 1 W11175631 (ring) and 1 W11175632 (ring) and 1 WPW10277958 (fitting) and 1 WRS555SIHV00 (CONNECTOR)

Near Fern Crest, San Antonio, TX 78250
Steven G.

Steven G.

FREEZER WHIRLPOOL WZF34X18DW03 Checked freezer found unit iced up cleared ice and replaced control and thermistor checked operation unit working normal now

Near Waterfall Pass, Converse, TX 78109
Steven G.

Steven G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 "Checked microwave oven found touchpad not responding, replaced control and touchpad checked operation found unit working normal now"

Near Copper Dawn, Converse, TX 78109
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Rescheduled customer for earliest availability.; schdld next appmnt for 3/26 THU 12-2

Near Boot Ranch Cir, Fredericksburg, TX 78624
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW Tested washer. Noise during agitate. Found agitator was loose causing excessive noise. Tightened down agitator. No noise during testing. Unit is working properly. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Jesus C.

Jesus C.

RANGE WHIRLPOOL WEE745H0FS2 Knob for burner is stripped and will not grab onto switch. Ordering new knob. ; ordrng 1 W11117415 (knob)

Near Gruma, San Antonio, TX 78214
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED92HEFW1 Called techline spoke to Joel. The dryer was not turning because the belt had flipped. Replaced belt on pulley and motor and unit tested good now with no further issues at this time

Near Riverhill Blvd, Kerrville, TX 78028
Richard G.

Richard G.

WASHER AMANA NTW4516FW3 "Replaced gearcase, belt, actuator, motor, and drive pulley. Calibrated unit. Ran auto test. Tested to complete. Unit is good to go."

Near Cadenza Creek, San Antonio, TX 78252
Christian G.

Christian G.

WASHER WHIRLPOOL MVWX665DW1 "Issue stated by customer: washer makes snapping or loud clanking noise after spin. Found actuator going bad. Replaced part. Unit tests good, no unusual sounds. Informed customer of survey."

Near Mainland Dr, San Antonio, TX 78240
Christian G.

Christian G.

DRYER WHIRLPOOL WED5000DW2 Duplicate ticket.

Near Victory Row, San Antonio, TX 78254
Steven G.

Steven G.

WASHER MAYTAG MVWC415EW2 "Checked washer found after talking to customer she had an off balance load, ran cycle with customer unit is working normal"

Near Autumn Acres, Converse, TX 78109
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRSC703HPS00 "Issue stated by customer: refrigerator section not cooling. Freezer section is fine. Found refrigerator at 50degrees. Pulled unit apart and found fridge coils frozen over. Replaced reservoir connector, thermistor, wiring harness to freezer fan, and scroll fan. Unit tested good, customer informed of survey."

Near Antoine Forest Dr, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS321SDHZ Tested refrigerator. Condenser fan motor is damaged and causing noise. Replaced motor. Tested unit. No noise. U it is working properly. Tested to complete. ; used 1 W10124096 (MOTOR COND) from stock

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced wire harness, checked refrigerator no issues. Job complete."

Near Argo Ave, Alamo Heights, TX 78209
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4850HW1 Checked washer found noise heard being shifter switching from agitate to spin. No issues with washer no error codes found. Unit is working as designed. Job complete.

Near E Basse Rd, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER WHIRLPOOL GST9679PW1 Complaint is washer will intermittently stop after the spin cycle before the rinse cycle. Customer will pull out the timer then push it down. Then the washer will continue with no issues. Tested washer. Will need to replace timer. Ordering new timer. ; rqstng P&A on 1 WP3955765 (timer)

Near Lakefront St, San Antonio, TX 78222
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Display is blacked out, had customer unplugged unit. Will need console and control board. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"

Near Red Maple Path, Castroville, TX 78009
Richard G.

Richard G.

RANGE WHIRLPOOL WFE525S0HS1 Replaced wiring harness and control. Tested to complete. Unit is good to go.

Near San Antonio, TX 78252
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW1 Complaint is that the washer stopped working and shocked the customer. Unit is unplugged. Checked outlet to washer. 120 vac from L1 to neutral. Only 15 vac from L1 to ground. Checked other outlets in the kitchen. Same results for all outlets in the kitchen. Checked voltage from L1 to frame of washer. Getting 120 vac. Customer is having electric issues. Advised customer to contact an electrician. Could not test washer due to improper wiring of outlets. Could cause damage to unit. Customer will contact once electrical issue has been fixed.Called techline sr 7727454523.Called safety. Sr 7727056107Job complete.

Near Michael Ave, San Antonio, TX 78223
Christian G.

Christian G.

DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer tripping breaker. Replaced heating element. Breaker only trips halfway. Spoke to Ed w/Techline to confirm Amp draw matches what standards are set. Voltage tests good, resistance tests good. Previously replaced control, wiring harness, thermistor, thermal fuse. Techline asked toi inform customer it is more than likely an issue in the electrical system to the house. Ref#7727458803."

Near Victory Row, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF305EBS00 "Advised to replace water supply line with plastic per line also advised to clean freezer cavity. There was some exposed food (frozen vegetables, meat)."

Near Hidden Haven, San Antonio, TX 78261
Jim G.

Jim G.

WASHER MAYTAG MVWC565FW0 Verified the issue a faulty belt. Ordering part. ; ordrng 1 WPW10006384 (drive belt)

Near Bulverde Rd, Bulverde, TX 78163
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Unit is out of warranty. Informed customer of cost to diagnose the unit. Customer is going to find the parts and repair. Did not collect.

Near Simply Spot, San Antonio, TX 78245
Shawn W.

Shawn W.

FREEZER WHIRLPOOL WZF79R20DW03 "Unit was unplugged when I arrived. Customer bought a replacement for their food. Unable to check initial temperatures. Plugged it into an outlet that was good and the unit turned on and the compressor started up. While trying to get it to go into diagnostics it went blank before I could get in. I unplugged a few times waited and replugged. I can hear the control board chiming but it does not light up and the compressor and condenser fan both would not start up. This unit needs a new control board assembly and a new light switch, the light switch is sticking. I ordered parts.; ordrng 1 W10755325 (switch) and 1 W11221340 (contrl-box)"

Near Brooks Ave, Schertz, TX 78154
Jim G.

Jim G.

COOKTOP GAS KITCHENAID KGCU463VSS02 Replaced spark module and infinite switch. Issue resolved.

Near Black Walnut, Bulverde, TX 78163
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the unit is not heating. Unit is powered on and operational, but not heating. Conducted checks on each component and found no continuity on diode or magnetron thermostat. Ordering diode, fuse, and magnetron thermostat. Plastic is damaged on the control panel where the screw secures it to the frame from being removed and installed so many times. Ordering new control panel.; ordrng 1 W10832024 (thrmst-fix) and 1 W11184551 (panl-cntrl) and 1 W11256462 (diode)"

Near Overlook Canyon, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC704FBS00 Unit not cooling. Found when I unplugged unit and plugged it back in unit began cooling immediately. Finding issue to be Orion board. Customer asked me to check ice maker as well. Found ice maker to be calling for too much water. Quoted 563.19 for P&L. Customer wants to proceed with repair ordering Orion board and ice maker to resolve the issue. Collected Sc ; ordrng 1 W10908391 (icemaker) and 1 W11131873 (cntrl-elec)

Near Low Creek, San Antonio, TX 78255
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Noise is coming from damper, will order and replace. ; ordrng 1 WPW10479155 (control)"

Near San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE525S0HS1 Checked range found spring hinge broken. Ordering new hinge to resolve issue. ; ordrng 1 W10299224 (hinge-door)

Near Monets Garden, San Antonio, TX 78218
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Verified no issue. Unit was heating but I case this is an intermittent issues please preID part number WPW10693025

Near Versace, Bulverde, TX 78163
Jim G.

Jim G.

WASHER WHIRLPOOL WTW5105HC0 I verified issue. Fault code F7E7 Brian SR# 7727344844 tachometer is not functioning properly. Replaced valve as well as a precaution. ; ordrng 1 W10913953 (actuator)

Near Alta Mesa, San Antonio, TX 78258
Jesus C.

Jesus C.

DRYER MAYTAG MEDB835DW3 Tested dryer. No heat during testing. Found wiring to element was loose causing poor connectivity. Fixed wiring. Unit is heating. No further issues during testing. Tested to complete.

Near Corliss, San Antonio, TX 78220
Jim G.

Jim G.

DRYER WHIRLPOOL WED8620HC0 Heater not functioning. Verified that outlet is only receiving one leg of power. Advised customer to seek electrician.

Near Canyon Rise, San Antonio, TX 78258
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED4815EW1 "I found the dryer outside. I asked where the outlet was. The client informed me that it was inside and that they had another dryer connected. I asked to see the outlet. The 240 VAC outlet was not wall mounted. It was dangling and and covered in multiple locations with electric tape. Much of the tape was loose. I did not check the outlet with my meter because it was on the floor, looked dangerous to touch and the linoleum was loose. I did not want to cause any damage to the floor or get hit with 240 volts AC. I called the previous technician SL for his recollection and guidance. The terminal block on the unit looked damaged and would need to be replaced as well. I probably have it on truck stock and I figure that SL does as well, hence the part not being ordered. I called Whirlpool Safety to explain my concern that the original wiring harness was likely fried by the bad outlet and would likely happen again. I spoke with Kristina. She advised to not conduct r

Near W Schaefer Rd, Cibolo, TX 78108
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer complaint is that the unit is not cooling. Found refrigerator compartment and freezer compartment not cooling well. Food in freezer section is soft. Customer is not happy with the refrigerator and still wants it replaced. Customer states they were told by Jay that the unit would be replaced. Ran unit through diagnostics and average temps over last 6 hours range from 40 to 60. Test 40 on compressor the compressor would not ramp up to maximum speed. Called techline spoke with TJ. He states it sounds like it is a sealed system issue. Recommends having a sealed system tech come out and reference Pointer# W11098465. Also states there could be any number of sealed system issues that could be causing the problem. Ordering compressor and condenser.SR#7727408709; rqstng P&A on 1 W10865728 (condenser) and 1 W10903340 (compressor)

Near Fox Meadow Dr, San Antonio, TX 78251
Jesus C.

Jesus C.

REFRIGERATOR MAYTAG MRT311FFFZ00 Applied sealant to freezer liner. Good seal. No further issues. If issue reoccurs then will need to replace door. Job complete.

Near W Huisache Ave, San Antonio, TX 78201
Douglas H.

Douglas H.

RANGE JENN-AIR JDRP548HL00 Confirmed that glass frame is damaged. New one came in damaged worse than original one. Ordering new one to resolve the issue.; ordrng 1 W11318831 (frame-glas)

Near Wildcat Canyon Trail, San Antonio, TX 78023
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDF331PAHS0 "I was unable to verify model number and serial number. Called Techline to see if there was a new location on this newer model. I spoke with Cathy and she confirmed for me that the location is the same as the older models. The serial number listed on this ticket is not a valid ticket. The tag is missing. I called Trade partners to see what we could do. Trade Partners explained to me that I would not be able to work on it and have our Company be paid by Whirpool. I explained to the customer that they can call Whirlpool and if they have good records, Whirlpool might be able to send out a new model and serial number tag."

Near Overlook Loop, San Antonio, TX 78259

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