We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near San Antonio, TX 78254
Sebastian
Job Details: 04/28/2022
found issue to be Only bulb failure replaced bulb
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430IM03
Near Cibolo, TX 78108
Chris S.
Job Details: 04/28/2022
Customer stated that microwave started smoking I. Found issue to be wave guide plates were faulty and dirty. Ordering wave guide plates and also told customer if they can clean inside of microwave.; ordrng 2 W10915651 (cover-plt)s
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Schertz, TX 78108
Chris S.
Job Details: 04/28/2022
Replaced defective console board with new. And fixed lid hinges. Tested unit everything working showed son everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78209
Jim G.
Job Details: 04/28/2022
I reschedule appointment with customer. ; schdld next appmnt for 4/29 FRI !
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/28/2022
Last trip found broken lid lock bezel, broken lid lock, broken console, and faulty suspension. Replaced all parts to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elmendorf, TX 78112
Daniel
Job Details: 04/28/2022
Customer reported excessive noise coming from unit while in use. After inspection found gearcase leaking a massive amount of oil. Ordering gearcase and wash plate just in case I have issues removing the old one. Will return when parts are available to repair. ; ordrng 1 W11393685 (Gearcase) and 1 W10775188 (Wash plate)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78234
Garry
Job Details: 04/28/2022
Customer complaint of loud noise during operation of washer. Found issues to lie with Gearcase, Splutch Kit, Drive Belt, and Shifter. Gearcase is worn and leaking oil into drive assembly, splutch is worn and not interlocking properly, drive belt loose and burnishing rubber onto splutch, and shifter disconnected from splutch ring. Ordering Gearcase(W11423758), Cam(W10721967), Drive Belt(W11239857), and Actuator(W10913953) to resolve issues. Please schedule for soonest availability once parts arrive. Proof of purchase date attached. Unit covered by 12-month manufacturers warranty. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Drive Belt) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78254
Jay
Job Details: 04/27/2022
Arrived and found oven door separating from glass. Retaining bracket was incorrectly installed. Corrected and glass stays still. Upper trim bracket is separated from the top of the glass panel and adhesive is dried up. Ordering double sided tape and bracket to remedy. Called into techline File number 7733535188 Adrian; ordrng 1 W10883315 (Bracket) and 2 W10837731 (Screw)s and 6 WP74009014 (Double sided tape)s
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB04
Near San Antonio, TX 78223
Daniel
Job Details: 04/27/2022
Mistake on scheduling. Customer was suppose to have first appointment. Rescheduling for Friday 4-29-22 ; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Daniel
Job Details: 04/27/2022
*Use install and instruct* Customer reported dishwasher not drying properly. After inspection found that rinse aid was empty and that unit would fill with cold water. Let customer know that rinse aid gauge had to be full for best dry and to run water hot in sink before starting for best wash and dry. Tested unit and unit completed diagnostic cycle successfully. Heater kicks on as needed. Also informed customer that plastics will not dry as good as glass products. Unit functioning as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01 IS FOUN
Near Boerne, TX 78015
Sebastian
Job Details: 04/27/2022
Found unit was completely frozen over in the freezer melted ice replaced evaporator unit is working closing out ticket
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Schertz, TX 78154
Chris S.
Job Details: 04/27/2022
Called customer to reschedule due to having a family emergency. Customer didnt answer left voicemail letting them know bout the reschedule.; schdld next appmnt for 4/29 FRI !
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS1
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stopped me at the door to merely ask for a quote on the unit. Took qp of unit and stepped back out. no further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stated ice maker fell off of mount with screws. Found that the ice maker was completely pulled off the assembly. Found ice forming along walls. Ordering 1 W11381373 and W10384183 thermistor to resolve issue. ; ordrng 1 W11381373 (Ice maker) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Helotes, TX 78023
Jay
Job Details: 04/27/2022
Complaint is that the temperature fluctuates. Fc is cold and rc will get down to low 40s but rise again. The fc ranges from 0-20. Went into diagnostic and found bad defrost sensor. Ordering wire harness to remedy. Unit in warranty. ; ordrng 1 W11546681 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Schertz, TX 78154
Chris S.
Job Details: 04/27/2022
Called customer to let them know gonna have to reschedule appointment due to family emergency. Customer didnt answer left voicemail.; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Found that icemaker is leaking cooling ; ordrng 1 WPW10715708 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Converse, TX 78109
Daniel
Job Details: 04/27/2022
Use customer instruct. Customer reported washer not draining once again. Upon inspection found that drain pump was only pumping minimal once again. Removed back of unit and opened tubing that connects from drain pump to tub and found a blockage of clothing that was stuck coming out from the tub to the drain hose that leads to drain pump. On last visit I had found a croc charm and bobby pins stuck inside. Let customer know to keep an eye out for small items in pockets because if it were to happen again warranty wouldnt cover my visit and they would be charged. Tested unit after removing blockage. Unit now functioning and draining as designed.
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 04/27/2022
grate is messed up causing flame spreader issues. found that unit had caps in wrong spot causing issues as Well. Ordering conversion Kit along with grate and For cover for 18 in oven. part on Bo. Parts to go to customer; ordrng 1 W11380124 (Grate) and 1 W11502161 (Kit) and 1 W11211948 (Cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Jay
Job Details: 04/27/2022
Arrived and started to install inlet valve wpw10341329 but part on hand is wpw10341320. Both are valves. Reordering part. Rescheduling for tomorrow 4/28; schdld next appmnt for 4/28 THU !
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/27/2022
Customer stated unit making a bad bearing noise on low speed. Found cause to be failing motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is under warranty.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS01
Near San Antonio, TX 78209
S
Job Details: 04/27/2022
Upon arrival customer stated low cooling in fresh and freezer sections. Contacted tech line and per techPower glitch locked the control and I unlocked the control. Doing hard reset with power off. Found that the issue was a loose connection. Used a wire tie from TS to resolve issue. No further issues at this point. TJ-SR-7733534454 ; used 1 Wp8567668 (Wire tie) from stock
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near San Antonio, TX 78212
S
Job Details: 04/27/2022
Upon arrival replaced faulty element with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/27/2022
Lid strike is damaged not the lid lock latch. ; ordrng 1 W11457841 (Strike)
We serviced a
SAMSUNG WASHER
Model WF419AAW/XAA
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78247
S
Job Details: 04/27/2022
Upon arrival replaced faulty bezel switch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78214
Chris S.
Job Details: 04/27/2022
Called customer to reschedule due to having a family emergency. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 4/27 WED !
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit gave off a burning smell and notices lint falls down the front side of the lint screen when removal of lint screen. Found both issues related to the lint screen. Lint screen is missing felt trim. Ordering lint screen to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10120998 (Lint screen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit started leaking from behind the door, customer had video of the issue. Found cause to be faulty seal on vent assembly. Ordering vent assembly to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10329609 (Vent assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV
Near San Antonio, TX 78249
Jay
Job Details: 04/27/2022
Customer is outside of factory warranty but has an active aftermarket warranty. Explained to customer to get with aig and have them submit a new work order with warranty info.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Last tech suspected issue with thermistor and ice maker. Double checked unit to find thermistor was not an issue but a slight air leak around the damper. Used sealer gum to resolve the air leak issue. Customer wanted ice maker replaced even though ice was being made. Replaced ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Douglas H.
Job Details: 04/27/2022
Customer stated unit not washing and didnt think water coming into unit. Found issue to be water turned off on home side causing the issue. Turned water on to resolve the issue. Used a wire tie to secure loose harness underneath the unit. Used WP8567668 tie-wire from stock. No further issues at this point. Unit is under ELW program ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/27/2022
Rescheduled. ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78228
Jim G.
Job Details: 04/27/2022
Defrosted and replaced thermostat. Also the sensor was just hanging off. Used wire tie to secure as well. Issue is resolved. Tested thoroughly.
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of marred cooktop. Replaced Cooktop(W11548507) to resolve issue. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 04/27/2022
House is still under construction could not find a range or house owner there is a cooktop that is not tripping any breakers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/27/2022
Customer stated that after moving unit the unit shows power outage and cant shut it off. Found ui unresponsive to touch. Verified all connections on ui are secured. Scheduled for part availability ; ordrng 1 W10889837 (Ui board)
We serviced a
KITCHEN AID WALLOVEN
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Replaced latch assembly. Unit good to go.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78228
Jim G.
Job Details: 04/27/2022
Re-wired terminal block. Issue is resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Fredericksburg, TX 78624
Drew
Job Details: 04/27/2022
Called customer to inform of eta and customer said they cancelled over the phone yesterday
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Boerne, TX 78006
Sebastian
Job Details: 04/27/2022
Found the drain pump was clogged clogged causing them causing the pump to struggle to struggle ordering new to tubes and having the pump rescheduled. ordrng 1 8269144A (Hose) and 1 8269144A (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Fredericksburg, TX 78624
Drew
Job Details: 04/27/2022
Upon arrival replaced both door gaskets to resolve the door gasket issue, no further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Selma, TX 78154
S
Job Details: 04/27/2022
Upon arrival replaced broken third level mount with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near La Vernia, TX 78121
Daniel
Job Details: 04/27/2022
Customer reported oil on clothing and excessive noise. Upon arrival found faulty gearcase. Gearcase was leaking oil which was the reason customer is getting oil on clothing. Called office(Karen) and found that the repair would need approval and double labor added. Approval would take 3 days. Rescheduling for 5-4-22. Will return to complete repairs. ; schdld next appmnt for 5/4 WED !
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of dented top panel. Replaced Top Panel(WPW10208383) to resolve issue. During my visit, I also noticed side panel is also caved in enough to contact drum during operation of machine. Ordering Side Panel(W11233548) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11233548 (Side Panel)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78254
Sebastian
Job Details: 04/27/2022
Found that the wrong harness was delivered reordering harness; ordrng 1 W11524034 (Harness bake)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BB00
Near San Antonio, TX 78254
Sebastian
Job Details: 04/27/2022
Changed out the main harness as protect lime found the unit is still not producing voltage to the bank was unable to contact tech line customer is very frustrated with us at this point I would like to talk to Whirlpool call partner team and explain situation being that weve worked on so many times and have several SR numbers Paul is to contact customer to proceed I was instructed to close out ticket by partner team
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 04/27/2022
I verified a stripped manifold. The regulator seems salvageable but I will reorder as a precaution. Please contact once manifold is available as it is OOS. ; ordrng 1 W11087445 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78242
Jay
Job Details: 04/27/2022
Replaced ice maker. Watch it fill. Unit test good. Unit in warranty.
We serviced a
KITCHEN AID VENT HOOD
Model KVWB606DSS1
Near San Antonio, TX 78263
Daniel
Job Details: 04/27/2022
Out of warranty. Upon arrival could not find model or serial tag. Called techline and was finally able to locate model/serial tag. Customer complaint was that blower fan would hum but would not suck in any air. Tech line stated its a faulty blower fan. Ordering blower fan. Will return with part to finish repair. Customer needs earliest appointment available. ; ordrng 1 W11106377 (Blower fan)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 04/27/2022
Customer complaint of washer not progressing to spin cycle. Thorough testing of unit found questionable capacitor. Ordering Capacitor(W11428524) to resolve issue. Also found blocked Inlet Water Valve. Rescheduling Inlet Water Valve to be installed at same time as Capacitor. Please schedule for soonest availability once parts arrive. (Rob/Andy SR#7733534512); ordrng 1 W11428524 (Capacitor)
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 04/27/2022
Customer complaint of bake element not functioning. Found issue to be faulty bake element. Element on order, but not yet received. C Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78213
Garry
Job Details: 04/27/2022
Customer complaint of dryer not turning on. Verified customer complaint and found that proper power is not being supplied to the receptacle. All fuses/thermostats/element testing good. Advised customer to consult a licensed electrician to address issue. Job complete. (SR#7733531417 Robert)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/27/2022
Customer stated unit started warming in the freezer then the next morning refrigerator compartment started warming then went down completely. Unit was unplugged upon arrival. Tested unit to find faulty compressor, and possible evaporator leak. Ordering compressor, both rc and fc evaps and 3way valve to resolve the issue. Compressor is oos ; ordrng 1 W11291123 (Rc evap) and 1 W11099748 (Fc Evap) and 1 W11393142 (Compressor) and 1 W11575001 (3way valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/27/2022
Last trip found faulty sump assembly. Replaced sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ
Near Terrell Hills, TX 78209
Garry
Job Details: 04/27/2022
Customer complaint of IM radiating significant heat load and raining within the cabinet. Found condenser fan functioning, but condenser coil clogged with debris. Cleaned condenser coil to resolve issue. Additional failures include Reservoir Drain Pump. Ordering Reservoir Drain Pump(W11542868) to resolve issue. Part shows in stock in SSB. Scheduling follow-up for Friday, 4/29/22 for PM window. ordrng 1 W11542868 (Reservoir Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 04/27/2022
Unable to find icemaker kit that goes with this unit. Kit is an option that is not listed in parts display. Only part found was water valve. Ordering valve to hopefully resolve issue; ordrng 1 W10498995 (valve-inlt)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Corpus Christi, TX 78417
Adam
Job Details: 04/27/2022
Sr#7733536421. After installation door gasket looked a little funny lots of ripples even after heat treatment. Call tech line to document and he states so long as gasket is ceiling and his flesh cosmetics are not an issue. Issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Corpus Christi, TX 78415
John L.
Job Details: 04/27/2022
Inspected unit, pulled F1E0 internal board failure. Cleared code and tested unit, will need to replace control to resolve issue.; schdld next appmnt for 5/4 WED PM
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78415
John L.
Job Details: 04/27/2022
Installed control, valves and harnesses, tested after installation. Issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 04/27/2022
Sr#7733091275. Customer complaint of freezer section losing all cooling. After calling tech line and troubleshooting issue it was determined that evaporator motor and harness will need to be replaced. Customer was not charged a diagnostic fee because it falls under the 90 days. Have not ordered component required for repair waiting on customer decision. If customer does decide to continue with repair part Number required is W11039078 evaporator motor and harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Calliham, TX 78007
Adam
Job Details: 04/27/2022
Inspection of unit shows evaporator fan not Blowing also large amount of frost on back of freezer wall after speaking with the customer and telling her what needs to be done she has declined any further service or repairs and will be returning product to retailer/Builder for refund or exchange.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Sandia, TX 78383
Adam
Job Details: 04/27/2022
Installed water valve actuator and cam ran DLMS calibration as well as Diagnostic cycle. Issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Orange Grove, TX 78372
Adam
Job Details: 04/27/2022
Sr#7733528173. After speaking with customer and verifying what things were and werent covered under the 10 year warranty customers decided to cancel any of the service both diagnostic or repairs. I did double check with trade care team to confirm what is covered and what is not SR number above. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Victoria, TX 77901
Michael
Job Details: 04/27/2022
The appliance isnt heating. Found error code F4E1 heater 1 failure or connector problem, F4E2 heater 2 failure or connections problem, F4E3 restricted airflow, F2E1 UI stuck key error codes, cleared error codes and ran diagnostics, not heating, gave error code F4E1 error code again. Ordered the heat element and the control just in case, and UI, stuck key, rescheduled the customer; ordrng 1 W11025156 (Element) and 1 W10802464 (Control) and 1 W10849499 (Belt) and 1 W11133029 (Panel control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Inez, TX 77968
Michael
Job Details: 04/27/2022
The customers said the appliances isnt working properly. F8E1 valve failure, cleared the error code, tested the valve manually , they are opening and closing properly, no water leaking by the valves. Ran a quick wash diagnostics test 2 different times, completed with no issues or error codes. At this time the appliance is working normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78410
John L.
Job Details: 04/27/2022
Installed 2 evaporators and drier, checked all welds for leaks. None found. Charged unit with 6oz of refrigerant, both evaporators show a good frost pattern. An unit is cooling. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78413
John L.
Job Details: 04/27/2022
Inspected unit, found unit to be running normally without issues. Temperatures are optimal, unable to find issue with unit. Spoke with customer about unit, customer states that unit runs to long and sometimes noisy. Unable to replicate noise. Asked customer if issue arises again to get a recording of noises being heard, so that we can better determine if unit has an issue. Installed support and issue resolved.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Castle Hills, TX 78213
Jim G.
Job Details: 04/27/2022
I verified a stripped manifold. The regulator seems salvageable but I will reorder as a precaution. Please contact once manifold is available as it is OOS. ; ordrng 1 W11087445 (Manifold)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 4/27 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/27/2022
Rescheduled ; schdld next appmnt for 5/2 MON !
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near San Antonio, TX 78254
Jay
Job Details: 04/27/2022
Replaced thermal fuse and heating element. Cleared out duct. Reinstalled and everything working. Explained to customer that. Pinched or kicked vent tube can and will effect dryer ability.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DB00
Near San Antonio, TX 78258
S
Job Details: 04/26/2022
Upon arrival customer stated the unit would show an f2e1 error code. Verified a faulty console. Ordering 1 W11087460 to resolve issue. ; ordrng 1 W11087460 (Console)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78260
S
Job Details: 04/26/2022
Upon arrival customer stated unit stopped prematurely when the unit was off balance. Contacted tech line and per tech line we have a faulty shift actuator and lower harness thats giving us the issue of the unit not working as designed. Rich SR-7733525430; ordrng 1 W11398781 (Shift actuator) and 1 W11405459 (Lower harness)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near San Antonio, TX 78245
Jay
Job Details: 04/26/2022
Ice maker is working. When you try to dispense it micro switch is not actuating. Removed dispenser panel. Actuating arm broke off. Ordering new dispenser housing assy to fix. ; ordrng 1 DA97-08519A (Dispenser housing)
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Customer stated unit sowed an error code, then unit oven not functioning. Checked errors. Found f3e0 sensor error. Cleared error to test. Unit heats properly. Checked sensor reading after preheat, sensor read 40 degrees too cold. After getting the read out closed diagnostics and went back in at this point sensor read out showing as open and error code came back. Ordering sensor to resolve the issue. Scheduled for soonest availability. ; schdld next appmnt for 5/3 TUE !
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near San Antonio, TX 78233
Daniel
Job Details: 04/26/2022
Unit out of warranty. Customer reported inner glass on oven broken. Upon arrival found unit functioning as it should. Only issue with unit was broken inner glass. Ordering inner glass. ; ordrng 1 WP4449259 (Inner glass)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Converse, TX 78109
Chris S.
Job Details: 04/26/2022
Customer stated the dishwasher was making loud noise. Couldnt duplicate issue dishwasher sounded normal to me. Try to put in diagnostic mode though and having a little bit of trouble ordering control board due to its not responding every time. Part is psp; ordrng 1 W11087226 (control elec)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Schertz, TX 78108
Daniel
Job Details: 04/26/2022
Returned with lid lock to replace. Installed new lid lock and tested unit. Unit now filled as needed but when it came time to drain unit never drained. Had me thinking that the issue the whole time was never the lid lock and that it was the drain pump the whole time. On last visit I was not able to get a cycle started at all. Customer had said that Texas home appliance had said it was a bad control and that they had came and replaced control but never replaced lid lock. On last visit unit kept saying close lid when lid was already closed. It makes sense now that drain pump couldve been the issue for all of this from the get go. Tilted over unit and found a wire on the wire harness connection to the drain pump broken. The drain pump ultimately was never getting any power causing unit to freeze up. Ordering lower wire harness. Will return with part to repair ; ordrng 1 W11590868 (Lower wire harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Cibolo, TX 78108
Daniel
Job Details: 04/26/2022
Customer reported microwave popping all house breakers randomly about 4 times a week. Customer stated microwave works at it should when needed but then sometimes will pop breakers and the whole house will loose power. Checked voltage coming from outlet and outlet was giving correct voltage. Tested out microwave multiple times without any issues. Microwave heats food as needed. Called techline and techline stated that customers should have a electrician come look at house because issue looks like an electrical problem. Techline states there should be no reason why the microwave will cause the whole house to loose power. Let customer know that microwave looks good on my end but that it was recommended to have an electrician come take a look at the house for an electrical issue. Sr 7733522837 Bruce
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA00
Near Helotes, TX 78023
Jay
Job Details: 04/26/2022
Complaint is that theres an alarm noise and ui says over temp. Freezer stays cold but sometimes fridge is a little warmer than it should. When customer goes to adjust temperature or options ui is sometimes unresponsive. Customer showed me the issue but it worked for me. Could not duplicate but did hear the door jar alarm and light multiple times as I opened the door. Ran thermistor test IAW tech sheet. Everything ok. Customer has to cycle power to get the alarms to stop. No error codes. Suspect UI PN W1141187. Customer wants some time to think over repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Converse, TX 78109
Daniel
Job Details: 04/26/2022
Customer reported excessive vibration on unit since day 1. Customer wasnt sure if thats how unit functioned but wanted to get it checked out before warranty ends. Upon arrival found no error codes. Unit successfully completed diagnostic cycle. Tested unit on drain and spin and unit sounded a little off balance. Checked unit with a level and found the front of the unit was higher than the back. Leveled the front 2 feet correctly and unit spun smoothly without any excessive or irregular noise. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/26/2022
Occasional water pooling in bottom of tub. Good drain. Drain hose installed correctly. Possibly failing check valve on hose. Will install new drain hose. ; schdld next appmnt for 5/3 TUE !
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/26/2022
Customer ordered control. Installed new control. Having same issue. Unit will lock and then sit there and will not advance. Contacted tech line. Went over troubleshooting. Techline suggest it is a communication issue between the motor control or the UI. Advised customer that UI is NLA. Will try to install new motor control. If issue is not resolved with motor control , then The fault is from the UI. ; ordrng 1 WPW10374126 (Motor Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Complaint of temp 30 degrees off. Checked for errors, none found. During diagnostics found the sensor is reading around 40 degrees Fahrenheit (well under room temp) and the calibration offset set to minus 20. Tested unit and found that the unit heated to over 100 degrees hotter than set temperature and didnt turn back on until was 50 degrees cooler than set temp. Allowed unit to heat up again after it reached its low point and it heated up to about 35 degrees hotter than set point. Average temp swing is 80 degrees, which is out of spec. Issue is with the temp sensor. Ordering temp sensor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMC30516HZ0
Near San Antonio, TX 78258
S
Job Details: 04/26/2022
Upon arrival advised customer that the microwave oven has no parts available. Contacted DH to confirm and he stated no parts are available for the unit. Searched through marcone, service matters, and sears parts direct and no parts available.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near San Antonio, TX 78218
Garry
Job Details: 04/26/2022
Customer complaint of DW not draining. Verified proper power, polarity, and wiring. Found fault codes F9E1(Not Draining), and F5E1(Door Switch Stuck Open). Found proper voltage supply to drain pump motor and that motor measured proper resistance value. Found plug left in disposal, preventing drain flow. Knocked out plug, reconnected drain hose, and tested for leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78232
S
Job Details: 04/26/2022
Upon arrival customer stated unit would leak badly from the unit. Tested unit and found no error codes. Checked hoses and drain pipe. Found that the stand pipe for the drain pipe was completely clogged causing back-flow. Advised customer to have a plumber clear the blockage to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/26/2022
I verified root of the issue was a venting constriction. Customer agreed to correct issue. Replaced faulty heater and thermostats. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/26/2022
Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78232
S
Job Details: 04/26/2022
Customer stated the dryer did not need to be worked on. Leak coming from washer. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kerrville, TX 78028
Sebastian
Job Details: 04/26/2022
Replace parts as per last diagnosis. Tested unit found that unit is working properly
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Boerne, TX 78006
Sebastian
Job Details: 04/26/2022
Changed out the pump and sensor on the unit verify that the unit is running properly at the moment closing out tickets customer to monitor
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0AS00
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/26/2022
Last trip found faulty console causing issues. Replaced console to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kerrville, TX 78028
Drew
Job Details: 04/26/2022
Upon arrival received error code f2e1 f3e2. Found faulty ui. Replaced ui. Ran test mode and unit passed. Ran unit in power wash to verify it was working as designed. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78261
Jim G.
Job Details: 04/26/2022
Replaced control. Verified thermistors were in range. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 04/26/2022
Called and left customer voicemail. Arrived and knocked no answer. Read through work completed and noticed customer called in and cancelled appointment.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Kerrville, TX 78028
Drew
Job Details: 04/26/2022
Upon arrival called tech line spoke with Chris received Sr 7733525272. Replaced door switch and still wasnt getting voltage. Replaced acu and door lock got voltage but drain pump turned on and wouldnt shut off and F5e1 popped up. Tech line found the wrong acu was sent also found a loose wire on a connector. Removed new acu and installed old one, per tech line removed old harness from ui and replace the new one and unit worked. Ran diagnostics and unit tested as designed. No further issues at this point