We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Floresville, TX 78114
Chris S.
Job Details: 07/29/2021
Customer stated that lights on top in fridge were out. Found issue to be light in freezer out. Changed led module everything working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78209
Chris S.
Job Details: 07/29/2021
Customer stated that washer was not filling up. Found issue to be faulty valves. One of the valves were defective and need helper dryer is stacked on top of washer.; ordrng 1 W11316256 (valve)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CS7
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Customer stated that microwave not working right. Found issue to be faulty control board. Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Converse, TX 78109
Chris S.
Job Details: 07/29/2021
Replaced gasket and icemaker. Tested unit everything working properly. Didnt need hinge it stopped popping.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Zachary
Job Details: 07/29/2021
"Ice maker is still a complaint. Called Whirlpool tech line and spoke with Joel SR# 7731368359, 6 cube working up to spec. 90-120 per harvest. Average 2 drink serving for a 16oz cup is 10 hours of ice harvesting. Do overnight cube count. 8 hour 4-5 harvest 24 to 30 cubes is working as designed. 72 hours minimum to fill ice bin. Other complaint is freezer is iced up, top right of chest freezer has small gap allowing warm humid air in constantly. Told customer best fix is to open freezer door turn off refrigerator put a box fan flowing into FC for a minimum of 48 hours. To put lots of towels and to rotate fresh towels as it melts. Otherwise it will run all over the floor. Only plug in and test once 100% of moisture is no longer present. Per tech line on both issues. Refrigerator is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HB1
Near Kingsville, TX 78363
Adam
Job Details: 07/29/2021
Customer complaint of front right burner heating to over temperature. Inspection of unit shows switch had gone bad and replaced. Tested unit issue resolved. I also instructed customer on burners and the way they operate fluctuating temperature in between on and off to stay at a regular temperature. Issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Installed components, tested after installation. Unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Corpus Christi, TX 78412
Jim
Job Details: 07/29/2021
"Customer states that refrigerator is freezing her food in the crisper. Occasionally, the milk will also freeze. Check freezer for ice buildup. Light does not come on, and fan runs constantly. Slight ice buildup on the front cover, but not excessive. Place unit into diagnostic mode. Contact TechLine, speak to Austin. While waiting, notice test for thermistor is good for open or short. Order light switch (W11445850), and keep things out of way of air path by crisper and ice house. (SR7731372594). Please reschedule when parts arrive.; rqstng P&A on 1 W11445850 (Switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Corpus Christi, TX 78414
John L.
Job Details: 07/29/2021
"Inspected unit, ran test on components in diagnostics mode. Components come on during test, unit has bad interface/control. Replace components to resolve this issue.; ordrng 1 W11220420 (panl-cntrl) and 1 W11418917 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 07/29/2021
"Not washing the clothes per customer. F7E5 error code, cleared error code, found the actuator had popped out of the slider. I had an actuator in TS from job 24342, installed, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/29/2021
"Install components, after installation was preparing to vacuum and charge. Found another sealed system leak. This leak is from condenser unit. Will need to replace condenser to resolve issue. Customer is requesting a swap of unit, explain to customer I was not able to do that and should call Whirlpool to inquire if I swap is possible.; ordrng 1 2313624 (condenser) and 1 W10200037 (drier-tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Ingleside, TX 78362
John L.
Job Details: 07/29/2021
"Inspected unit, ice formation was causing issue. Did not clear out from previous visit during install. Cleared out all ice. Issue resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Alice, TX 78332
Adam
Job Details: 07/29/2021
Customer states icemaker no longer producing ice but water dispenser is working correctly. Mainly jumping icemaker shows it will harvest but not calling for water. Replace icemaker and water valves to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Robstown, TX 78380
Jim
Job Details: 07/29/2021
"Install new valve for icemaker. Test by cycling icemaker, test good. Advised customer to wait minimum 24 hours for ice bin to fill."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78404
John L.
Job Details: 07/29/2021
"Installed components ordered, issue on this unit has been resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bishop, TX 78343
Adam
Job Details: 07/29/2021
Installed new basket and agitator calibrated unit ran verification cycle issue resolved. It is worth noting however that water pressure/volume is poor either for the house or for this tap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB07
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/28/2021
Tested unit. Evap Fan not running. Replaced fan motor. Fan now works. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/28/2021
Tested unit. Screech noise during spin. Found bad belt. Replaced belt. No further issues during testing. Job complete. ; used 1 W11239857 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 07/28/2021
Replaced actuator and belt tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Floresville, TX 78114
Chris S.
Job Details: 07/28/2021
Replaced fuse and switch. Tested unit everything working properly. Yes to survey
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Schertz, TX 78108
Zachary
Job Details: 07/28/2021
Found serial# was off by 2 digits. Unit still in warranty according to entitlements though. Found drain pump harness cover cracked and not closed all the way. Likely from installers. Harness input was beat up a little bit but is working when I reinstalled correctly. Calibrated and tested washer no issues or error codes found. Washer is working as designed. If issue arises again order lower harness W11405458 and drain pump assembly only for pump cover mainly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Zachary
Job Details: 07/28/2021
"Checked range, found front panel glass shattered checked all parts and screws. Only need front panel and nameplate to resolve issue. Front panel is OOS will need to be scheduled when available.; ordrng 1 W11176456 (Front panel) and 1 WPW10481433 (Nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Universal City, TX 78148
Zachary
Job Details: 07/28/2021
"Dispatch was sent as in warranty from WP, arrived and discovered dishwasher is actually 1 year OOW according to entitlements. Customer also said that when she called it into WP they said it had a 2 year warranty. Called partner team and spoke with Michelle, she checked on their end and it was dispatched incorrectly as in warranty and was granted a 1 time good will concession PL1 authorization. Authorization# MY131Y1FPL1.Checked dishwasher, complaint is that unit is leaking. Ran diagnostics found no error codes initially but after cycle finished had F7E3 fan miswire. This model did not have a fan, when I opened up front panel. Control board was just sitting down hanging by switch wire. The backers that slide and lock control in place were broken. Ordering control board to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11225084 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Noise during drain. Found 3 more nails in pump. Filled unit. Drained. No issues during spin or agitate. No further noise issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78223
Chris S.
Job Details: 07/28/2021
Customer stated that washer would stop when it would go into spin. Found issue to be drain hose was to far down in drain pipe and would allow water to drain out. Fixed drain hose tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/28/2021
"Customer stated that washer wasnt washing clothes and leaving oil on clothes. Found issue to be faulty gearcase and stator and clutch. Ordering gearcase, stator, and clutch. ; ordrng 1 W10902814 (washplate) and 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78261
Jim G.
Job Details: 07/28/2021
Varied signs of damaged mag however there also appears to be damage to other high voltage components. Will return with all parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11446747 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jim G.
Job Details: 07/28/2021
Ed SR# 7731361929 upon evaluation of the machine I discovered that the discharge line running from the compressor was frosted over resulting in melt water leaks behind the unit. I determined along with techline that this is due to a restriction at the cap tube on the evaporator. ; ordrng 1 WP2188822 (Evaporator) and 1 WPW10143759 (HV Dye Drier)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78232
Jim G.
Job Details: 07/28/2021
I verified issue at the diverter pump. Will replace. ; ordrng 1 1901A (Diverter Pump)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78209
Jim G.
Job Details: 07/28/2021
Customer was not present. These are new buildings and I could actually see the unit from outside. The door needs to replaced as there are visible dents in it. Please contact and schedule once door is available. ; ordrng 1 W11173813 (Door)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78247
Chris S.
Job Details: 07/28/2021
Customer stated that washer wasnt agitating and leaving soup on clothes. Found faulty motor error code and needs a actuator. Ordering motor and waiting on actuator to come in.; ordrng 1 W10832724 (drive motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78263
Chris S.
Job Details: 07/28/2021
Replaced condenser fan motor. Tested unit everything working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Converse, TX 78109
Chris S.
Job Details: 07/28/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78244
Zachary
Job Details: 07/28/2021
"Checked washer found faulty actuator on washer. Was not popped off at this moment. Customer said it works sometimes and doesnt. Must have popped itself back on. Replaced valve since there were issues last time. Cold water does not have good water but customer is already aware and seeking to get issue fixed. Hot water was good. Flushed both lines before installing new valve. Actuator is already on order, customer will need to be scheduled when it is available.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not draining. Found wiring to drain pump broken. Repaired wiring. Unit now draining. No further issues. Tested to complete.
We serviced a
KENMORE DRYER
Model n/a
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked kenmore dryer and it seemed to be operating as designed. Good heat, no air restrictions and timer counted down. Customer was unsure that element was working. I ensured it was. Went ahead and tested resistance on all functional parts including element and made sure no air restriction at blower wheel. Customer had actually cleared vent hose prior to visit and had essentially fixed it himself. He is doing proper maintenance to dryer. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78247
Zachary
Job Details: 07/28/2021
"Checked refrigerator, complaint is left door is sagging and mullion barely grooves but is functioning. Attempted to adjust feet in various different ways but was unable to get door to raise without refrigerator becoming off balance. Took pictures for a baseline, customer is worried it will continue to sag more and more over time which will then make it a functional issue. For now, refrigerator is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78209
Sebastian
Job Details: 07/28/2021
Replaced timer on unit and tested customer still needs to have the venting addressed timer was still obviously failing at the time as it was clicking and not doing anything in the motor was very hot unit is now good to go
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS
Near San Antonio, TX 78230
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it takes a long time to finish a load or it wouldnt stop its load longest time they were able to discern was about five hours. Before they turned it off. It has passed the calibration mode and ran through its normal cycle right now the unit is set on a normal cycle with no other variables put on. If unit is still on after three hours this determines that the unit is possibly in a calibration mode if this is the case I will instruct the customer what to do at 7 PM. Only issue that I could see it being is the control board which the customer is not interested in repla
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Left vm of rescheduling and left office number incase the schedule date doesnt work for customer. ; schdld next appmnt for 8/9 MON !
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer agreed to have appointment rescheduled but asked to be on urgency list. Sent to AE. Scheduled for soonest availability ; schdld next appmnt for 8/11 WED AM
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise that needed to reschedule todays appointment. Customer ok with rescheduling. Scheduled for soonest availability. ; schdld next appmnt for 8/11 WED !
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Boerne, TX 78015
Douglas H.
Job Details: 07/28/2021
Tech out sick. Called customer to advise of this. Customer didnt answer. Left message stating had to reschedule appointment due to being out sick. Left office number. ; schdld next appmnt for 8/10 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/28/2021
Tested unit. Not powering on. Good power from outlet. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/28/2021
Front right burner not working. Good power. Needs front right burner. ; ordrng 1 W11047722 (Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
"Issue is poor cooling in refrigerator section. Heavy frosting found on left hand side of evaporator. Called techline (SR: 7730985276) who said it sounded like an air leak. Ordering new evaporator cover, drain pan repair kit and fan with thermistor. Will call customer when parts arrive. ; ordrng 1 W11457241 (Drip pan) and 1 W11188493 (Evaporator cover) and 1 W11087438 (Fan w/ thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Issue was unresponsive UI and concern about velocity of ice coming out of dispenser. Replaced UI for responsiveness. Changing ice bin with auger didnt really affect the velocity of ice coming out. Told customer last time that it couldnt really be adjusted but Id try the ice bin just in case. Nothing we can do about how fast ice comes out.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/28/2021
Replaced bin thermistor and recirculating pump per last techs diagnostics. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Installed new washers and door was no longer hitting liner and shutting flush.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Boerne, TX 78006
Colton B.
Job Details: 07/28/2021
Issue was a frosted evaporator. Unit needs new thermistor. Ordering and returning on the 12th. ; schdld next appmnt for 8/12 THU !
We serviced a
KITCHENAID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 07/28/2021
"Issue was no power to oven and bad door switch. Ordering new interlock to resolve that issue, installed new fuse so that customer could use it in the mean time. ordrng 1 WP8206419 (Interlock), used 1 W10138793 (Fuse) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 07/28/2021
"Customer having issue with range after power outage. Called techline (SR: 7731359426) who walked me through some steps. Everything is checking good, probably just a glitch from the power flicker. Unit testing good at this moment. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78254
Sebastian
Job Details: 07/28/2021
Replace the icemaker assembly as it was malfunctioning after changing out the icemaker was able to run harvest fill the icemaker in the thermistor is testing good on the diagnostics test freezer temperature is good all other functions of the unit seem to be working just fine
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/28/2021
Unit has a bad Blower it is cracked and hitting the housing . ; ordrng 1 W11327190 (59.28)
We serviced a
WHIRLPOOL WASHER
Model NTW4651BQ0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers unit was off-balance pulled out unit made adjustment to feet customer also had me remove dryer as they plan to get a new one added small labor fee as all I had to do was adjust the heat and remove the dryer unit is testing good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78228
Sebastian
Job Details: 07/28/2021
Replaced timer and thermal fuse unit good to go . Unit is clocking down observed in testing
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/28/2021
Customers concern with the unit is that it still makes an odd noise for them and now the control will not let you do anything whatsoever I keep saying cycle knob two available mode order in control and acu Parts on back order informed customer that they might need to call Maytag to get parts expedited; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11478526 (Panel ui)
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/28/2021
"17 (Chris) assisted in removing dryer from on top of washer. Removed top panel and entire front panel with door. Checked drain pump catch and found a mask, some change and a little kid toy restricting pump from draining properly. Put washer back together. Ran test 12 again and pump is now working properly. No other issues or error codes found. Washer is working as designed. Showed customer what was clogged and educated to prevent issues in the future. We put dryer back on and reinstalled. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Odem, TX 78370
John L.
Job Details: 07/28/2021
"Install components, re-calibrate it after installation. unit is functioning and issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/28/2021
"Installed new control, ran a diagnostics test, completed with no issues or error codes."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beeville, TX 78102
Jim
Job Details: 07/28/2021
Customer states that washer is not spinning properly. Check shifter for known issue. Shifter is not connected to splutch. Replace shifter.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Victoria, TX 77905
Michael
Job Details: 07/28/2021
"I was unable to remove the wash plate to make the repair. Ordered parts to resolve the issue; ordrng 1 W11454734 (Gearcase) and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10721967 (Cam), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ingleside, TX 78362
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator in fridge compartment has frozen over. Defrosted evaporator replaced evaporator fan motor placed all components in its proper placement and made sure the drain line was open and draining properly. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Called TechLine, spoke to Austin. Through voltage checks, determine that UI is bad (SR7731366823). Pre-ordered part was wrong color, reorder . Please reschedule when parts arrive.; ordrng 1 W11325569 (Control Assembly,)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Aransas Pass, TX 78336
John L.
Job Details: 07/28/2021
"Inspected unit, evaporator fan functioning. Tested other components, all tested fine. Checked temperatures in freezer, Temperature readings are good. Replace jazz Board and reprogrammed, issue resolved."
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/28/2021
"Installed pump, verified unit to now function. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 07/28/2021
"Check operation of washer. Spinning as if hub is stripped out. Replace hub, order ASAP, and contact customer when parts arrive. If on Friday, schedule for Saturday work.;"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
Install new hinges and test door for closure. No problem found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kenedy, TX 78119
Jim
Job Details: 07/28/2021
"Customer states that dishwasher started beeping, would not change cycles, and would not work. She tried steps in operators manual, with no success. Left dishwasher unplugged for two days, plugged back in, and it started working. Attempted going into troubleshooting mode, but unsuccessful. Call TechLine, speak to Joel. Helps get me into troubleshooting mode. Error code 84 (float switch open). Check for leak in bottom of unit. (SR7731358334). No leaks at all. Conclude that switch went off due to possible creepy-crawly shorting it out. Ran complete cycle while doing other job (23990). No water anywhere. No parts used, no fault found."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/28/2021
"Installed board and display, unit powers on and is working. No codes. Issue resolved"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 07/27/2021
Verified a faulty fuse Replaced fuse. Issue resolved. According to staff the number listed as office manger was. It correct. I spoke to office manger in person to get authorization. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Found that unit has been on for over a week customer says about 12 days or so with no cooling whatsoever compressor is on and kicks on plugged in and unplug like it should fans are working unit is producing no cooling whatsoever unit is actually hot and the inside compressor has got to be done after running that long with either a seized up component in the compressor or a leak ordering compressor putting in for sealed system tech; ordrng 1 W10832994 (Compressor)
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near San Antonio, TX 78250
Sebastian
Job Details: 07/27/2021
Replaced switch and tested unit unit testing good showed customer evidence of burn mark on old switch all burners are working as they should
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 07/27/2021
Found that when filling the water is bouncing off the back of the tub and back out to appears to be a sitting to low suspension must be changed in unit must be leveled outordrng 1 W10780046 (Suspension)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Sebastian
Job Details: 07/27/2021
Replaced all parts on and tested unit good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 07/27/2021
Customer said water was building up in front of the ice maker. Tested and found o ring clamp was not tightning enough on drain line from resavoir to pump. Straightened out o ring clamp and put back on line and tested with no further issues
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ui control and microwave control. Replaced both to resolve the issue. Tested unit multiple times. Unit is testing good now. No further issues at this point.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Boerne, TX 78006
Colton B.
Job Details: 07/27/2021
Issue was a frozen ice room. Fixed issue using the ice maker repair kit. Unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Colton B.
Job Details: 07/27/2021
"Issue was that the unit was not washing. Replaced the sump assembly to resolve issue, unit tested good. "
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 07/27/2021
Complaint of griddle not heating. Found that the infinite switch causing intermittent heating. Replaced infinite switch to resolve the issue. Unit now performing as designed. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KEBS208SSS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/27/2021
"Primary issue of unit making chirping noise intermittently, and secondary issue of upper broil element warping. Listened to video and tested unit to find issue to be upper cooling fan. Customer wishes to proceed with repair. Pushed job through for part availability. Advised customer of potential of not getting parts in in time. Ordering blower fan and broil element (element already on order) ordrng 1 WP8303972 (blower)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Unit tub got stuck leaning back. Found that the tub ring got stuck behind the metal backing. Appears to have happened due to suspension supports not being secured properly. Tub ring became damaged due to this. Made unit functional by securing the suspension supports to correct position. Ordering tub ring due to damage caused by malfunction. Tub ring oos. Marking suspension as reschedule just incase. Advised customer to stop using unit if issue happens again before repair completed. ; ordrng 1 W10849477 (ring-tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Customer stated unit freezing things like eggs in refrigerator compartment. Ran unit through diagnostics testing to find the damper is acting up and also found fresh food thermistor is showing as OP which is indicating that the thermistor is open and not reading proper temps. Ordering control harness and damper to resolve the issue. Scheduled for soonest availability. ; ordrng 1 WPW10224292 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSF26C7XYY00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/27/2021
Last trip found faulty ice door seal. Replaced ice door to resolve the issue. Unit testing good now.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/27/2021
Customer complaint is that the front right burner is still intermittently lighting. Will need burner head that is on order.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HBS02
Near Natalia, TX 78059
Jesus C.
Job Details: 07/27/2021
Water leaking down into dispenser tray. Small air leak causing ice to melt. Will need to replace. Ice door. ; ordrng 1 W10606117 (Ice door)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Found that the heater is broken on the unit the collars have been popped off on the inside ordering heater assembly; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/27/2021
Replaced tub verified no leaks and everything is working as it should put unit in test mode good to go
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near San Antonio, TX 78209
Zachary
Job Details: 07/27/2021
"Checked washer found error codes F0E2 over suds, F0E1 load in drum during clean cycle, F9E1 long drain, F8E1 valve failure. Complaint is clothes still damp at end of cycle. More than likely debris is clogging drain. Unable to verify since this is a double stack with dryer on top, see picture. Cleared error codes and ran 12 diagnostic cycle. Drain pump and functions seem to be working properly. Sounds like we have debris in drain pump or grommet coming from tub causing long drain. Rescheduling parts since there is a valve error. Will be able to test valve when we return. Customer must have receipt upon return so we can work on washer. Customer wants as soon as possible. Messaging AE about 2 man job and requesting PL2. See pictures.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/27/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ingleside, TX 78362
John L.
Job Details: 07/27/2021
"Installed new compressor, vacuumed and charged unit to proper levels. Unit is cooling and issue has been resolved."
We serviced a
KITCHENAID OVEN
Model KODE307ESS02
Near Corpus Christi, TX 78413
Jim
Job Details: 07/27/2021
"Customer states that condensation got into UI and it stopped working properly. Once dry, it worked fine. Immediately called TechLine,spoke to Leon (SR7731353881). Leon said to advise customer to use lids to limit steam inside oven. No other fix proposed. There is no specific fix for this problem."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78414
Jim
Job Details: 07/27/2021
"Customer states that dryer is leaking water. Look around dryer to see if there is water around the unit. None found. Check dryer vent for curves in exhaust pipe. Explained to customer that she needs vent cleaned. No parts needed, no further work necessary."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rockport, TX 78382
Michael
Job Details: 07/27/2021
"Installed new hinge, the door is opening and closing properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ingleside, TX 78362
Michael
Job Details: 07/27/2021
"Installed latch, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is locked and working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Corpus Christi, TX 78413
John L.
Job Details: 07/27/2021
"Installed components ordered, tested after installation. Door closing fine, issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Jim
Job Details: 07/27/2021
"Customer states that washer is not spinning properly. Check faults, none found. Run in automatic mode. No faults found. Check shifter for known fault, but shifter good. Determine that customer error is problem. Instruct customer on proper way to load washer, and how to correct off balance load."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/27/2021
"Installed components, recalibrated after installation. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78408
Michael
Job Details: 07/27/2021
"The drum wasnt turning, removed the front panel and found the belt had fallen off due to the pulley breaking off the motor. Installed new motor and belt put appliance back together and turned it on, the appliance is heating and working normal"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/27/2021
"Inspected unit, F1E0 board failure. Cleared code, after a few seconds code returns. Replace board to resolve issue.; ordrng 1 W11204517 (cntrl-elec)"